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Coaching Skills Workshop: The Inside Story

© CMOE +1 801 569 3444 www.CMOE.com

CMOE—Who We Are

The Center for Management and Organization Effectiveness (CMOE) was founded in 1978 and is based in Salt Lake City, Utah. Through a commitment to ongoing research and consulting, CMOE has developed numerous skill-based training workshops, books, materials, and experiential exercises that address the specific needs of leaders, team members, and organizations.

CMOE provides organizations with practical training programs that emphasize skill development. CMOE’s mission is to build longterm partnerships in the workplace. Our strategic objective is to partner with clients and provide a variety of solutions for their training needs. As a training partner, CMOE assists clients in defining and providing customized training and learning experiences.

Partial List of Clients:
• • • • • • • • • AT&T Abbott Laboratories American Express BP Amoco BellSouth Boeing Bossard Cargill Chevron • • • • • • • • • Covance Department of Defense ExxonMobil FMC FedEx Hershey Foods Hillenbrand JBS Johnsonville Foods • • • • • • • • • Kaiser Permanente Lennox Motorola Pacific Gas & Electric PepsiCo Pfizer Mobile Saudi Aramco Welch All

© CMOE

+1 801 569 3444

www.CMOE.com

Inside Story
Why a Workshop on Coaching Skills?
Total Quality Management . . . Continuous Improvement . . . Effective organizations embrace these ideals. Effective leaders need to develop the skills it takes to make these initiatives a reality. Being a leader in an organization means involving everyone in achieving the organization’s objectives. Inviting all members of the team to work as partners can be done by changing organizational structure, policies, and reward systems. But sooner or later, leaders have to start doing something different. They have to start communicating more like a coach. Partnership communication is critical to success in today’s competitive environment. Leaders tell us that while they recognize the need, they lack the skills to do it. The Coaching Skills Workshop addresses this gap by strengthening the ability of leaders to coach team members while maintaining accountability for results and minimizing defensiveness. In addition to strengthening the skills of leaders in partnership communication, the Coaching Skills Workshop initiates measurable change in team member involvement, empowerment, and quality improvements. Those who have experienced the workshop say that they have walked away with a practical road map for communicating to solve problems, motivating for continuous performance, and influencing others. They feel confident maintaining control as they let go.

When Does a Person Use Coaching Skills?

Many people ask when coaching skills can be used. The answer for those who develop their coaching skills is ALWAYS. More specifically, coaching skills can be applied in discussions regarding successful performance (encouragement and reinforcement) and unsuccessful performance (problem solving and motivation for change); at the beginning of new projects or with new team members (clarification and goal setting); during annual performance reviews, career counseling, and development discussions; and certainly when there are new changes in business direction that are necessary to maintain a competitive edge. If an organization has a lot of diversity, if it is pursuing a quality path, if team members have reached a plateau and mediocrity needs to be driven out, if a healthy climate needs to be rebuilt between team members and leaders, then coaching skills can be a valuable tool in accomplishing these objectives. Past participants say that they appreciate having learned a fundamental guide for communicating effectively in any situation. Because people are complex and relationships are intricate, past participants prefer a flexible and dynamic communication guide like the EightStep Coaching Model and the Coaching TIPS2™ Model.

© CMOE

+1 801 569 3444

www.CMOE.com

Inside Story

While the coaching skills workshop concepts are not a prescription or a script, the Eight Step Model and the Coaching TIPS2™ Model does provide a valuable communication framework for leaders. By building a leader’s confidence in their skills, they will be able to interact with team members in a way that motivates action, drives out fear, and builds unity in accomplishing the organization’s goals.

The Workshop Goal

The goal is to create a deeper sense of “partnership” in the workplace. The Coaching Skills Workshop is designed to develop skills that a leader can use to successfully support and guide the change process for his/her team members in any situation. A lot of misinformation, conjecture, and speculation exists about how to plan, orchestrate, and follow-up on heart-to-heart, eye-to-eye interactions with team members. CMOE has extensive, applied research that documents how successful coaches operate. We simply want to teach and share these skills, values, and principles in an interactive and straightforward manner.

Workshop Customization

One of the outstanding hallmarks of the Coaching Skills Workshop is the case studies and exercises that are customized to fit a company’s specific culture and focus. We can create a complete set of case studies that are relevant and meaningful to the specialized needs of a company. This way, participants will readily identify with the situations depicted in the exercises and case studies. The context and setting of the case studies will be familiar so that participants can see how the skills can be applied. In addition, CMOE can design case studies and exercises to reinforce important messages, issues, and directions of the organization. CMOE can also include additional supporting skills and modules to build on prior workshops and training experiences or to fill in gaps in learning that need to be addressed. If necessary, the workshop can be integrated with other topics as part of a comprehensive learning experience.

© CMOE

+1 801 569 3444

www.CMOE.com

Inside Story
What Participants Will Learn
As a result of attending the Coaching Skills Workshop, participants will be able to: • • • • • • • • • Maximize team member performance by using a highly effective coaching and communication tool—the Eight-Step Coaching Model or the Coaching TIPS2™ Model Motivate team members to make the changes required to improve performance, focus on job priorities, and actively seek out new opportunities to increase job effectiveness Inspire team members to become more creative and empowered Conduct developmental, motivational, and non-performance coaching sessions on a regular basis Help people accept, adjust to, and acquire ownership of changes in business direction (quality, customer-first philosophy, and business flexibility) Build a positive and supportive working relationship with team members Resolve differences, team member resistance, and excuses Ensure that team members are committed and follow through on assignments Prepare and plan for a coaching session collaboration

• Get better results and be less controlling, with fewer mandates/edicts and more

Teaching Methods

Participants are presented with a flexible set of coaching guidelines that will instill confidence. The experiential learning exercises are drawn directly from workplace situations to ensure that the learning experience relates to participants. Participants “learn by doing” with immediate, specific feedback from audio-tape, video-tape (if desired), instructor observation, other participants, and questionnaires. Participants see themselves in action, practice, and then assess their own development under the guidance of an expert instructor. Comprehensive and detailed written materials provide reinforcement of concepts presented and opportunities for future review. Participant’s questions are welcomed and valued. Every effort will be made to respond to questions and concerns and to encourage input, comments, and participation in the workshop. CMOE creates a safe environment for learning and growth.

© CMOE

+1 801 569 3444

www.CMOE.com

Inside Story

What Makes it Work?

The Coaching Skills Workshop is effective because the skills are practical and useful. The majority of the workshop focuses on practicing and perfecting these skills, rather than simply teaching theory. Participants see the Eight-Step Coaching Model or the Coaching TIPS2™ Model as a tool that can be immediately applied to workplace situations. Over 40% of classroom time is spent in intensive practice situations using the Eight-Step Coaching Model. Each participant receives extensive feedback from the instructor, other class members, and questionnaires. Participants are given personal consultation that focuses on their own needs and plan specific applications so that the coaching skills are immediately applied on the job. Class size is limited in order to maximize interaction between participants and the instructor. Throughout the workshop, participants have an opportunity to see live, in-class demonstrations and videotaped examples. Ample time is devoted to discussion concepts, asking questions, and thoroughly debriefing exercises.

Origins of the “Coaching Model”

Hands-on research of the Eight-Step Coaching Model began in 1977. Initial interest in coaching resulted from the implementation of Performance Management Systems. However, the applications and interest in coaching as it related to performance issues soon spread to other areas, including “coaching up” or influencing and problem solving with leaders and coworkers. Many organizations engaged in revitalization have utilized this workshop as an integral part of their strategy. Organizations engaged in raising quality standards, improving their processes, or encouraging high involvement and team concepts have found the EightStep Coaching Model and the Coaching TIPS2™ Model to be invaluable tools. The skills that CMOE teaches in the Coaching Skills Workshop have emerged from examining the behaviors of highly effective leaders, along with hands-on observations from thousands of outstanding corporations. We are committed to ongoing research and updating of the coaching process as the needs and applications change and as new insights are gained from leaders, workshops, and our broad consulting base. For more information, contact CMOE at +1 801 569 3444 or visit our website: www.CMOE.com.

© CMOE

+1 801 569 3444

www.CMOE.com