Los Angeles County Metropolitan 1`ransportatintt Antharity

Qne Gateway P(aza Los Angeles, CA goo7z-z95s

at3.gxx.zooc metro.net

~etro
FINANCE, BUDGET AND AUDIT COMMITTEE JANUARY 15, 2014

SUBJECT: ORANGE LINE FARE ENFORCEMENT ACTION: RECEIVE AND FILE

RECOMMENDATION Receive and file report for Orange Line fare enforcement. ISSUE This board report was prepared in response to Director Yaroslaysky's motion which was introduced at-the Committee on November 20,2013.The motion requested-a staff report on estimated fare evasion on the Orange Line. DISCUSSION The Orange Line operates on a designated bus way and it spans across the San Fernando Valley running from North Hollywood to Chatsworth Metrolink Station. Average weekday boardings are an estimated 29,475 during a 22 hour operating day. The bus system operates similar to that of a light rail system and the Orange Line does not have fare boxes. Passengers are required to TAP their card with a valid fare at the Stand Alone Validators (SAV) when entering the system. Ticket vending machines are located on every platform; however, it is an open non-gated system where passengers easily board buses without validating fare. SAVs are located on every platform entrance. After passengers have activated their rolling passes, such as Day Pass, 7day, 30-day or annual fare media, misuse occurs when an activated card is not tapped at a SAV. In an effort to provide an estimated fare evasion rate on the Orange Line, LASD conducted two 100% 11 hour fare check operations on deboardings. The operations were conducted, Tuesday, December 3, 2013 and Tuesday, December 17, 2013 during the hours of 5:30 11:OOam and 2:00 - 8:OOpm. The first operation focused on three stations; North Hollywood, Van Nuys and Sherman Way. The second operation focused on North Hollywood, Reseda and Canoga. North Hollywood station was a uniformed operation and the other stations were plain clothes.

Fare checks are conducted using mobile-phone validators (MPV), which are phone devices that check TAP cards by laying the individuals card on the face of the phone reader. Currently, the MPV only records green checks. A green check is displayed when a rider has made a valid tap before boarding. All other taps that are not valid will show on the screen display as Red. On Tuesday, December 3rd, 7,128 green checks were captured during the operation. On Tuesday, December 17th, 6,557 green checks were captured. Red checks (fare evasion or misuse of an active rolling pass) were also recorded by each officer for accurate data recording purposes. Red Checks Misuse of a rolling pass Rolling fare media tap cards that have been activated but not tapped during the fare operation.
3CE............................._...._................................._..............................................._....._....._....._........_.._......_.........._.

25G

2fit3

ssa

~` 82J3/E3

~~

sa

DAY PA55

7 DAY Pd55

34 SAY PR55

ANFFUAL PASS

Q7HER

Orange Line Fare Enforcement

Red Checks Fare Evasion

5~

4i~

~E}3

35D

3b3

253

i 12/3/
I 22j27JF3

2~3

25Q

IL*7

5'3

v~;1Y PA55

76AY PA55

30 DAY PA55

S70RED VALUE

NOVRLUE

NQTRP CARD

OTHER

The fare evasion chart shows rolling passes that have not been activated along with stored value holders that did not tap, no tap card, no value at all which is clearly fare evasion. The operation conducted on December 3rd revealed a22%o fare evasion rate and a 9% misuse rate. The operation conducted on December 17th revealed a 16% fare evasion rate and an 8% misuse rate. Since the first operation, LASD has conducted a more aggressive roving fare enforcement operation as well as fixed post fare enforcement operations. NEXT STEPS Alternatives are currently being reviewed in an effort to achieve fare compliance. LASD and Metro staff will come before the Board in 60 days with observations and recommendations to improve fare paying compliance on the Orange Line through signage, enforcement and study possibly gating some stations. In the meantime, LASD will continue to conduct roving and fixed post fare operations on a daily basis. Attachments: Attachment A Orange Line Fare Enforcement Motion Prepared by: Duane Martin DEO, Project Management

Orange Line Fare Enforcement

Paul C. aylor Deputy Chief Executive Officer

t.

Arthur T. Leahy Chief Executive Officer

Orange Line Fare Enforcement

[I~~tiCE ANp UA~~'T iC~M1~1~T1'EE N~~rernber 2Q,~t~13 1~it3`!~N 81f C3[~iC~"t~~t YA~C~S~~K~t OFtA~1~E LIIV~ ~l~R~ EN~t3R~MEl~'['

~m 1

TFte tfr;~n~~ ~:tee ~s any of tl~e rt~o~t s~t~cessfut bus fires ire r sy~ae .:~R~Eer tie 7~i}aE 1AtFl t r~ B~rt~lert~irr, his tlt~ seer high t amount ~f c~~Ey tu~arc~in~~ to ~e entire,gym. Last ~nor~th ~1~ne tote ~vet~ e d~Tly baardin rnr~s 1,'7 {t ~-a i~b[nc~e~s~ over ~~e course cef ~~~~~~years. As a Bps Ftaptd Trans~i~ tine on ids r~ ~ui~er y,It op~r~at~s fk~ ~ 3ght r~~i line. Pass~n ens ~~~~~~~ TAP at the statt~n using t~~ sia~d alone va~ldator~ prior tt~ I~tsf~rdt~g t}~e bus. dares are never ct~~[~cted o the ~~~~~~~ ,As a r~su t,fare caCleetic~n h as N en ~roblerriatic,end ~vt~ile #'are enfr~rc~ ent yearly tripl~rf i Septrn~er from u~y anc~ A~cgust,~ is ~~[ only 1/~ of nur target. i ~a+~e r~~~ived numeroustt~ r~l~t~ts ~[~r~ug~ t1~e y+~ars fr+ta comet tu+~-who feet ~a~ ~tan~ ~~ss~rr~~rs t~q r~trt pay for th~.~r rt e ~n~ that the 1c~cat~c~n ofthe v~ i+r t~ur~, l~~tk e~# %~na~+e,face t~vx anti mt~r~Ei d gr~ offhe st~ions,dis~urage~ payrrt~~tt. It' s ti~~ rve 1o~k at v et can 1~+~ done to increase fare c~ lectian a#an the grange Line,

~ari~~th~r it Erg 1nc~u~ic~n cif ire bcrx~s an the b+s~~s, r~sta latio of mc~r~ ~validatarrs car ~e~fi~ps
50tTt~+ t~jt~S~(tf ~~ti. L~~~t;~'jI#7'!~J'E~ t~ t'C1OC~ :'S~"f~"S BE~~ ~SSIt{~Eg l'140~'@ G~~t}t1S ~Iti17~ ~'it!#,flt~

~tt~t ~i our an[y

tic~t~.

fcr i~r+~reass~ ~~re ~ legions do g#h~ 1, TAI R~~c~~~,1~~VVE tint staff ev~[ua~e ~~~~~~~~~~ ~eft~r~t~~ hard et 9tl d~ys, ~~~1 that ~~1 ~tlte~`~n tr~~ tie studt~d C~~~~ e Lire at~~i re~~rt beck
~!lC~~~[l~ E3L1~ lt~t ~I~1~~~Bi~ ~t#: ~t'~~~1l~ [~.S'~a"~~~~1~ii1 !3~ ~~CE ~1i33I~~~ 11~~#fik'`5y t11~1`~~S~C~ ~Si~'1'E~~'~f+. 1, 11~TH~R ME7'~If ~~'t~'C 5# t~~1l~#'t IC~C'CO t~t~ ~3t~1"i~ ~~#~ ~~Itl 1118~~11~ pl't ~S[Y18t

fare era e~~~ s~r~ currerr~k TAi~ +~~t~ atc~rtg t~t~ t?ra~ge Ling ar~d baart~ir~g data #o deter ire v~r~at[~~~1 rf ~vas~on e~stx.

Orange Line Fare Enforcement