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VoiceSoft

VoiceSoft Phone Recording System User Manual

Contents
The first chapter: Introduction……………………………………………..………….............…….2 The second chapter: Main Function…………………………………………….……........................3 The third chapter: Installation and connection……………………………..……………..........…..4 3.1 PC Configuration…………………………………………………………………. ..........................4 3.2 Recording card (VSP-04, VSP- 08, VSP-16, VSP-32) installation and connection…………......5 The fourth chapter: Function Setting and index……………...……...………............……...……..12 The fifth chapter: Software operation…………………..……………..…………..….........….……14 5.1 ain interface and c!annel status introduction………………………………………........………14

5.2 "ogin S#ste$………………………………………………………………………....……….....15 5.3 Soft%are Setting…………………………………………………………………….....………...16 5.3.1 Recording Setting……………………………………………………………………........……..16 5.3.2 &arddis' anage$ent……………………………………………………………….......….…...1(

5.3.3 Pass%ord Setting and )o)edo$………………………………………………………...........…..18 5.3.4 *+tension Setting ,P-P.P /nco$ing call nu$0er )o)u) s#ste$1…………………….......……12 5.3.5 Voice )la#ing $ode setting………………………………………………………………......….20 5.3.6 &o% to !ide t!e recording s#ste$………………………………………………………......…...21 5.3.( 34P 0ac'u)………………………………………………………………………....….….….….21 5.3.8 S)ecial nu$0er dis)osal………………………………………..…………………….…….…....22 5.4 Recording /n5uir#……………………………………………………………………....….….…..22 5.5 6uto re)l# and lea7e $essage………………………………………………………........….….…25 5.6.1 "ocal $onitoring…………………………………………………………………...….…..….…30 5.6.2 8et%or' $onitoring ,"an9/nternet1…………..………………………….………….……..….....30 The sixth chapter: POPUP Client information popup s stem……………….….…………......….30 6.1 Po)u) s#ste$ function introduction…………………………………………………….......…….30 6.2 Stand-along 7ersion )o)u) setting $ode……………………………..….………………......……31 6.3 8et%or' 7ersion )o)u) setting $ode…………………………………………………......………31 6.4 S#ste$ setting………………………………………………………………………….....……….31 6.5 Client $anage$net…………………………………………………………………….....……..…32 6.6 /nco$ing call log …………………………………………………………………….…......……..33 The se!enth chapter "Client in#uir using$………………………………..………….…..…....… ..33 (.1 Client in5uir# installation………………………………………………………………...…..….. .34
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VoiceSoft

VoiceSoft Phone Recording System User Manual

(.2 &o% to use recording s#se$ client ……………………………………………………...…….......34 (.3 6ccording to c!annel in5uir# recording in client……………………………………….....…..…..36

The first chapter: Introduction
4!an's for c!oosing %oiceSoft P!one Recording s#te$. Please read t!is user $anual 0efore #ou installing and using %oiceSoft P!one Recording S#ste$. %oiceSoft P!one Recording S#ste$ is a $odern enter)rise $anage$ent tool. /t can $onitor and $anage t!e call and %it! inco$ing call nu$0er )o)u) , call c!arge %it! )0+, e+tension record, 7oice $ail and so on functions. %oiceSoft P!one recording s#ste$ is one 'ind %it! t!e !ard%are and soft%are./t car7es u) %SP 8or$al 7ersion: Standard 7ersion, Senior 7ersion.VSP 8or$al 7ersion %it! P!one Recording , onitor real ti$e, -ut-going call record, .nans%ered call, /nco$ing call nu$0er )o)u), ;usiness $anage$ent, 8et%or' in5uir#, "ong-distance $anage$ent, *+tension record.and so on functions.Standard 7ersion adds Call c!arge function.Senior 7ersion is add 7oice $ail function.3ro$ t!e !ard%are , it car7es u) .S; 0o+, PC/ Card, *$0edded and 3 'inds. 6ccording to different user<s need, t!e s#ste$ fro$ c!annel 1 , c!annel 2 , c!annel 4 , c!annel 8, c!annel 16: c!annel and so on.Stand-alone use c!annel 1. %oiceSoft P!one Recording S#ste$ is %idel# used in fe% lines user. /t used in co$$ercial call, electric )o%er dis)atc!, !otline call, co$)lain call: financial and stoc' , traffic and trans)ortation , and so on. -ur co$)an# 'ee) t!e rig!t of a$ending t!e user $anual, )lease )a# so$e understand if dela# to infor$ #ou after our )roducts $a'e so$e rene%. 6nd if need so$e tec!nic ser7ice #ou can 7isit our %e0site =%%%.t$t7n.co$=: or call our tec!nic de)art$ent nu$0er >84 8 3511 256(.-ur %oiceSoft %ill $a'e great efforts to i$)ro7e our user $anul, and if #ou !a7e an# i$)ortant idea #ou can tell us 0# an# %a#. 4!an's?

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VoiceSoft

VoiceSoft Phone Recording System User Manual

The second chapter: Main Function
,-Multi-language Su))orting @indo%2000A84ABPA2003AV/S46 Si$)lified. .-Phone /ecording 4!e s#ste$ !as Pressure Control, Ce# Control, Sound Control and so on..Start ti$e of recording can 0e set freel# Dcan record so$e duration , or record %!ole a da#. Can set 4 dis' at $ost: %!ic! is !arddis' or su0area. /f s#ste$ !ard dis' %ill 0e full# occu)ied, it %ill delete )re7ious record content so t!at s#ste$ can o)erate continuousl# . 0-Monitor real time Su))orts "an9/nternet, 4!e recording 0o+ not su))orts net%or' $onitor. Can $onitor e7er# real-ti$e con7ersation of *+tension. Recording clearl# to $a'e sure t!at co7ersation )art# do not feel ot!er )eo)le recording or $onitor. 1-Caller I+ /t %ill dis)la# inco$ing call nu$0er of dialling call. /t can do so$e record %!en recording: so t!at it can 0e in5uir# in future. 2-Operation )og 4!e s#ste$ !as t!e integrit# o)eration log: it can record all of t!e s#ste$ o)eration. 3-Unanswered Call /t %ill dis)la# in t!e unans%ered call data0ase if t!e call not unans%er of inco$ing. So t!at #ou can find out t!e custo$er inco$ing call infor$ation and deal %it! t!e$ in ti$e. 4-'xtension /ecord( 5, 6) 6fter t!e recording s#ste$ is connected to P;B: it %ill record t!e e+tension )articular infor$ation and can designate %!ic! e+tension in not recording status* *+tension record function can $a'e #ou sa7e $uc! e+)enses. 7-Incoming call num8er popup 8otice: /f t!e user %ant to use t!is function , its tele)!one line %ill a))l# Caller /E ,3SCAE4 31. -)en t!is function, it %ill )o)u) t!e inco$ing call nu$0er of client so t!at t!e ser7ice %or'er can 'no% t!e client status. 9-:usiness management "POPUP$ /f t!e user %ant to use t!is function , its tele)!one line %ill a))l# Caller /E ,3SCAE4 31. /t can )o) u) t!e client<s detail infor$ation of inco$ing call if #ou add t!e client infor$ation to #our infor$ation 0an'.. /t also can record #our client<s address , tele)!one nu$0er: 0usiness record and so on contents.4!is s#ste$ 0eco$es #our 0usiness !el)er. ,; -)ocal internet /f #ou install t!e )!one recording s#ste$ in t!e PC %it! local internet , and it can in5uir# t!e recording in t!e ot!er PC %it! local internet.
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-Call Charge /t can do so$e call c!arge if #ou connecting %it! P. Please not )ull out t!e soft%are-dog if t!e soft%are startu) or t!e recording s#ste$ in %or'ing.-FTP 8ac<up ")ong-distance in#uir $ 4!roug! t!e 34P 0ac'u) function. and not need to 0u# c!arge soft%are.B. and also t!e call ti$es reac! #ou setu) 0efore . e$or# G 256 &arddis' J 40L . /nsert t!e soft%are-dog.101 do so$e ser7ice for #ou.o+ function li'es t!e P!one Res)ond ac!ineFt!e user can setu) t!e ringing ti$es freel# of 7oice $ail 0o+. 4 . PC Configuration • • • • • @indo% 84. t!e s#ste$ %ill )ro$)t t!e user to lea7e a $essage . it can 0ac'u) t!e recording file to t!e ser7er directl#. The third chapter: Installation and Connection =8out installation • • • • • /nstalling !ard%are and dri7er. t!en send out t!e lea7e $essage infor$. . Re$ar'G 8u$0er H stands for Standard 7ersion.S.VoiceSoft VoiceSoft Phone Recording System User Manual . CP. 8u$0er I stands for Senior 7ersion. S)eed J 800 &K Pentiu$ Can use PC/ slot: $ore t!an one .0-%oice mail 4!e Voice ail . . 0*. Connecting line.3or e+a$)leG *+t. 140!ourAL..@indo%s2000 or @indo%s BP9Vista o)eration s#ste$. 4!ere are four section for user to lea7e a $essage .1-%oice prompt /t can )la# so$e 7oice )ro$)t of #ou setting %!en ans%ering t!e call. /nstalling soft%are.. @!en t!e call is not unans%ered of inco$ing . 5600A40L. connection. ./n co$)ression )ro)ortion 1G4..4!e s#ste$ can record t!e content of inco$ing call and nu$0er.

Recording card 8 c!annel %it! 4 )cs connection line of one di7ides into t%o : 4 c!annel %it! 2 )cs connection line of one di7ides into t%o: one )ort connecting %it! 2 )cs line. %SP-0.6s . t!e ot!er connect %it! )!one or ter$inal unit.S. EXT ) t!e in7alid )ort. )ort of PC.3.. or it %ill 0ring on t!e )erfor$ance descend or get a suddenness error. 4!e second )ort "1 stands for c!05: "2 stands for c!06: so analog#. . )lease use industr# PC.) installation and connection: 0*. 0*.VoiceSoft 12000A80L 1 • VoiceSoft Phone Recording System User Manual -t!er e5ui)$ents of PC. one connect %it! recording card. 8oticeG. %e ad7ice t!e user to do so$e PC connection line %it! eart!. soft%are dog into t!e .ecause t!e t!ird )ort controls c!05: c!06: and fourt! )ort controls c!0( and c!08. t!en: )lug out )o%er connector. *-6ccording to t!e %a# of )arallel connection.ecase t!e P!one Recording s#ste$ $o7ing for a long ti$e %!en %it!out )eo)le to o)eration co$$onl#. a'e of t!e co$)uter in a $o7ing condition. .-&ardware installation: 6-Po%er off./f ot!er i$)ortant industr# . 5 . &ard dis' and so on . 6ssuring to using t!e recording s#ste$ %ell .S.*. C-/nstall #our recording card to PC/ slot and fi+u) %ell.-Scre% off t!e scre%s of co$)uter lid. /f it is c!annel 4 card: t!e t!ird and fourt! is "ine 4o )ine I( ( Trunk. 4o PC P!one 4o )ine OUT or T')'P&O(' Recording card C!annel 16 %it! 4 )cs connection line of one di7ides into t%o: t!e first )ort connection line "1 stands for c!01: "2 stands for c!02.an': Police: /nsurance agent: Ser7ice !otline1. 6s )ic. Suc! as )0+ outside line )ort. and de0us t!e co$)uter 0o+.7. and #ou $ust close C -S and @indo%s o)eration s#ste$<s )o%er $anage$ent a0out CP.3or e+a$)le )rotecting fro$ $ine. E-/nsert #our . /ecording Card "%SP-. %SP-.

2. and find out t!e folder MMEri7erP08PVSP-08Nin CE. onl# t!is ti$eN.Senior1N . and clic' M8e+tN. Software installation 3o+ e+a$)le $odel VSP-08 . it %ill dis)la# as )ic 3.4!e soft%are installation di7ides into dri7er installation and $ain )rogra$ installation t%o )arts. clic' MConfir$N.2-3. =-Running @indo%s o)eration s#ste$ . ot!er $odel<s installation %a# )lease refer to t!e Minstallation user $anualN file in CE. c!oosing MO*S. 6 . @indo%s BP. +-6fter #ou installing t!e dri7er )rogra$ %ell.4!is folder stands for t!e )lace of $odel VSP-08 dri7er .2-4.  Eri7er installation. according to installation guide.2.N 6s )ic 3. C-Sign MContain t!is )lace in searc!N .2-1.2. 6s )ic 3. 6s )ic 3.2. clic' M0ro%seN 0utton.2-2. and clic' M8e+tN.*.VoiceSoft VoiceSoft Phone Recording System User Manual C!annel 16 a))earance )ic 0*. and clic' M8e+t. :-C!oosing Mfro$ list or designated )lace installation . t!e s#ste$ %ill )ro$)t to find out t!e ne% !ard%are.

2-2 ( .2-1 Pic.3.VoiceSoft VoiceSoft Phone Recording System User Manual Pic 3.2.2.

2-5.2.3.2-5 8 . as )ic 3. ust 0e install1 3or e+a$)le VSP-08.VoiceSoft VoiceSoft Phone Recording System User Manual Pic.2.e+eNfile in CE VSP. Pic 3.2.2.3.-)en CE and run folder Msetu). @indo%s BP o)eration s#ste$.2-3 Pic. =.2-4  ain )rogra$ installation .

/n )ic 3.2.2. and clic' M8e+tN.2-8. in)ut M.2-( +. 2 .3.2-(.-ne $o$ent. and clic' M8e+tN.2-6 C. or as default M.ser 8a$eN and MCo$)an# 8a$eN.ser 8a$eN and MCo$)an# 8a$eN it %ill o'.2. clic' MOesN. Pic.2-6./t a))ears )ic 3. Pic.2.2.VoiceSoft VoiceSoft Phone Recording System User Manual :. it a))ears )ic 3.3.

2. it can clic'N8e+tN directl#. as )ic 3.-ne $o$ent. if #ou need to a$end t!e installation route of recoding card . Pic./t %ill a))ear )ic 3.2-8 '.2-2 F.2-2: currentl# is t!e default installation route .3.VoiceSoft VoiceSoft Phone Recording System User Manual Pic.2. it %ill a))ear t!e installation sc!edule.ro%seN: /f not need to a$end it.3.2-10 10 .2.2. )lease clic'N.

Eou0le clic' t!e s!ortcut 'e# and run t!e recording s#ste$.as )ic 3.3. 6s )ic 3.2-11.2-11 &./t %ill 0uild u) one s!ortcut 'e# on t!e des'to) after #ou finis! installation.2.2-12 11 . Pic 3.4!e soft%are o)eration )lease refer to t!e si+t! c!a)ter.VoiceSoft VoiceSoft Phone Recording System User Manual Pic. clic' M3inis!N.6fter finis!ing t!e installation.2.2.2-12. Pic 3.2. and finis! installation.2-10 >.2.

1*3 =8out how to in#uire the recording: Please refer to 5. &o% to reQigger t!e storage )lace of recording file.3. 1*1 If onl recording the @out-going @call.02t!. t!e s#ste$ %ill clean out t!e recording data of earliest so t!at t!e s#ste$ can continue to %or'ing al%a#s. if not login t!e s#ste$ and it can not to do an# o)erations. it %ill 0uild u) one folder to store e7erda#. a0out t!is setting isG Please refer to 5. /n s#ste$ default status . 1*4 In senior !ersion.VoiceSoft VoiceSoft Phone Recording System User Manual The Fourth chapter: Function Setting and index 1*. 6fter finis! install t!e recording s#ste$ %ell: s#ste$ default t!e recording file storage )lace in dis' C /n nor$all#. 60out login s#ste$G Eefault user na$e and )ass%ordG ad$in. Open ”Parameter Setting” —>”Recording Option” —>”Storage place”rejigger the recording storage place. 4!e s#ste$ %ill 0uild u) one folder to store t!e recording file eac! $ont!. dis' C is t!e %indo%s s#ste$ dis' .6t t!e $ont!s folder . the @+ial-in @call will no need recoding. and it is not good for to ad7ice dis' C as t!e recording file storage dis'.4 c!a)ter. a0out !o% to reQigger t!is )ass%ord isG Open”Parameter Setting” —>”Pass ord Option” —>”Operator pass ord ta!le” —>”Rejigger user pass ord”.So analog#. it %ill auto s%itc! to MCatalog t%oN and go on storing.5 c!a)ter. 2008 in t!is folder.3or e+a$)le 20050802 stands for t!e recording file of 6ug. @!en t!e MCatalog-M $e$or# store full#. 1*0 &ow to re?igger the s stem login password* 4!e s#ste$ default login )ass%ord is Gad$in. 08c! not need to lea7e $essage . and choose #pull out” 1*2 =8out how to set the extension functionA Please refer to 5. for example : / onl# need 01 0(c! to lea7e so$e $essage.@!en all t!e %or'ing dis' of setting store full# . 1*. 1*7 =8out how to startup the popup function 12 . /ules of recording file storage: /t can set 4 dis's to store t!e recording file at $ostl# .5 c!a)ter.So !o% to reQigger t!e route of recording file storage. a8out how to set this funciton. a8out this setting is: Open”Recording Setting” —>"Recording #ta!le.

Biao%angN.2-1 Pic4. if gets t!e /P of PC auto$aticall#. / !a7e installed one )cs recording s#ste$ of 16c! . .2-2 The fifth chapter: Software operation 2*. t!en in)ut M*nterN.sing t!is function it need to a))l# for t!e Caller /E . and / %ant to $a'e t!e user of 02c! is M ar'et de)art$ent r.Remar' :-4!en add M /P address of e+tension PCN . 1*9 =8out how to set @User B(um8erC: 3or e+a$)le.Biao%ang in t!e recording s#ste$ %or'ing interface directl#.VoiceSoft VoiceSoft Phone Recording System User Manual .2-2. it can see t!e con7ersation status of ar'et r. 6fter finis! setting.0.0. Pic4. t!en MStartu) t!e )o)u)Nit %ill o'.1Nand clic' RSa7e< C-6fter finis! t!e second ste) a0o7e.ser A8u$0erN cote and in)ut M ar'et de)art$ent r. 4!e detailed introduction )lease refer to t!e si+t! c!a)ter. a0out t!e setting is G 6--)enNRecording SettingN. Main wor<ing interface and channel status 13 . t!en in)ut R12(.-Eou0le clic' 02c! M.Biao%angN.3SCAE4 31 =-Open #Parameter Setting” —>”$%tension Option” —>”Open &P interface #.6s )iic 4.

Stands for con7ersation ti$e 6-@!en s#ste$ start $ain interface .-/con inter)retation of C!annelsG 14 . .lue stands for outgoing calls :M3062100000Nstands for t!e outgoing calls nu$0er: M123456(8Nstands for t!e c!annel nu$0er of t!e lines:and can set t!e nu$0er of t!e users of c!annel na$e. . recording s#ste$ is in %or'ing status.VoiceSoft VoiceSoft Phone Recording System User Manual C!annel %indo%s $onitoring Con7ersation records $onitoring %indo%s Channel status : 3or Eialing-call:M0000113Nis /nco$ing call:Lreen color stands for Eialing-call.

or %!et!er t!e c!annel can recording 0# ti$e-s!aring. can login.VoiceSoft VoiceSoft Phone Recording System User Manual /nco$ing call /dle. Default user name : admin password : admin 2*0 SoftwareSetting 2*0*. 0ut line connection is %rong. &oo'ing off !ere is recording $odule. )ogin 1-"oginG6fter in)ut user na$e and )ass%ord.Eifferent users !a7e different aut!oriSation. Sound Control Recording Sound control 2*. /ecording Setting /n MRecording SettingN it can set eac! c!annel<s attri0ute . suc! as t!e c!annel<s line nu$0er or user na$e. 0ut no recording $odule.line is routed1 onitor 4!ere is route. 15 .

.3.3. #ou can c!oose Sound Control. M18G00Nat M*nd ti$e2N.1-21 Pic.Eefault is 18 deci0el..4!e $ode is $ostl# used at analog line. and sto) recording 0# MIN.  Startu) $odeG4!ere is Pressure Control.6s )ic 5. so$e custo$er onl# %ant to record at 8G00-12G00 . 3or e+a$)leG/f #ou %ant to recording t!e icro)!one. 3or e+a$)leG if set %it! MCe# controlN at c!annel 1 . Sound Control.  Sound Sensiti7it#G6dQust sound sensiti7it# to start recording of sound control. M12G00Nat M*nd ti$e1N.1-1  onitorGCan set to $onitor one route or not to do.  24-!our recording G/f %ant to record at different ti$e section .  Recording GCan set to record one route or not to do. it %ill start to record %!en #ou )ressMHNand sto) recording %!en #ou )ress MINin #our con7ersation. it %ill start recording %!en )ress MH N.3or e+a$)le. %!en in t!e con7ersation.3.  Ce# controlG Start-u) or sto) recording according to 'e# of user<s )!one.serAcall nu$0erGE0lclic' to in)ut user and call nu$0er of t!e c!annel .5. M14G00Nat MStart ti$e2N. 14G0018G00. it %ill not record. it can 0e in)uted C!inese./t can in)ut M08G00Nat MStart ti$e1N.4!at $eans !oo'ing off to record.3. 4i$e can 0e di7ided into t!ree )aragra)!s. !oo'ing on to sto) recording . 6fter #ou setting %it! M'e# controlN$ode. and it canTt to use t!e lea7e $essage function.VoiceSoft VoiceSoft Phone Recording System User Manual Pic 5. Notice: %oiceSoft Recording s#ste$ %it! Senior Version after #ou use =7oice $ode=. *nglis! and so on.1-1  . Ce# Control.6fter #ou c!oosing t!e MSound controlN.1-2  Sound Control: Start-u) or sto) recording according to sound of line.ut if not )ress an# 'e# .  4i$e sectionG M--G--G--Nstands for not setting.6s )ic5.  Start-u) t!e recording according to 7oltage of )!one line. set M24!ours recordingNto 0e MnoN. it %ill start-u) recording %!en 16 . 0ut defaultM Pressure ControlN.

VoiceSoft VoiceSoft Phone Recording System User Manual t!e recording s#ste$ sound reac! 18 deci0el.. it %ill $a'e a sound and t!e dialog 0o+ %ill gi7e #ou so$e dis)la#. default is 1G1 co$)ression . and 0uild u) t!e recodring file for$at is @6V.  Recording co$)ression rateG/t can set 1G1.@!en t!e $e$or# of dis' C less t!an 500 .4. 1G2./t %ill sto) recording %!en it under 18 deci0el and 5 sec. t!e recording file is sa7ed in catalogMCG9VSPRec9 N.. &arddis< management  Recording $e$or#G *$)t# $e$or# of e7er# s#ste$ of o)eration dis' is less t!an reser7e $e$or# set 0# s#ste$. %!ic! is different $e$or# at different dis'. s#ste$ %ill delete fore$ost file.1 2*0*. if 1G4 t!e 0uild u) file for$at is 4S4. 1G4ti$es co$)ression . of %!ic! $e$or# is e5ual to deletion $e$or# set 0# s#ste$ 3or e+a$)leGPicture 1. option” —>”Operator pass ord ta!le #—>” 1( . 2*0*0 Password setting and authorit distri8ution a-ReQiggering t!e ad$inistrators )ass%ord Setting wa : Open parameter setting—>”Pass ord Rejiggering user pass ord”. t!e s#ste$ %ill delete 100 fore$ost file .  Li7e an alar$ %!en t!e !arddis' is lac'G @!en t!e !arddis' is lac' . if 1G2 ti$es co$)ression t!e 0uild u) recording file for$at is 4S2 . 0ut M!arddis' $e$or# is full# and gi7e an alar$N and M7oice alar$ M t!is t%o o)tions %ill $ust 0e o)ened t!en it can 0eco$e effecti7e.Eon<t 'ee) t!e director# in C dis'.  Can set 4 director# at $ost.Para$eter Setting DRecording /te$-0egin to count recording seconds. and )rotect t!e s#ste$ fro$ 7irus.

-)erator1: for user 1 onl# o)en recording in5uir# function and $a'e user1 can not set t!e ot!er )ara$eter: a0out t!is setting is G 6-”Parameter setting” —>”Pass ord Option” —>”Using system pass ord protection” (Remar'). C-”Parameter setting” —>”Pass ord option” —>”Recording in. 18 .VoiceSoft VoiceSoft Phone Recording System User Manual Eescri)tion of )ass%ord o)tionG Use s stem password protection: /f c!oosing t!e o)tion .ad$inistrators1 and user1 . =uthorit distri8ution:4!e s#ste$ !a7e t%o user: is ad$in . add #user+”. /P address of *+tension PC: /n)ut t!e /P address of *+tension PC. *+tension o)tion introductionG -)en /P interface:/f #ou %ant to use P-P. 2*0*1 'xtension Setting "POPUP incoming popup s stem$ -)en /P interface G6fter o)en t!is function. . and can not use t!e ot!er o)tion is )rotected .serG *+tension user na$e. ad7ise using 6ra0ic nu$erals or *nglis!.ser1N onl# can in5uire recording. t!e s#ste$ %ill send out t!e inco$ing call infor$ation 0# t!e e+tension ta0le /P address and it %ill recei7e 0# t!e P-P. S#ste$ can enter %!en instruction )rotectionis needed auto$aticall#. a$ended so$e ad$inistrators. N.P Client. Password list of operator: /t can 0e added.4!e detailed using %a# )lease refer to t!e si+t! c!a)ter. #ou $ust o)en t!is o)tion. so t!at t!e ad$in can o)erate. 6fter finis! t!e t!ree ste)s a0o7e.-”Parameter setting” —>”Operator pass ord ta!le” —>”*dd”. Other option: /t $eans it is )rotected if t!e o)tion $ar'ed . . *+tension nu$0erG 60out t!e e+tension nu$0er.uiry using pass ord protection” (not open).P function.

)lease use MRecording card )la# audio )ortN 2*0*3 &ow to hide recording s stem 4!is function it uses for t!e recording s#ste$ %or'in 0ac'ground .VoiceSoft VoiceSoft Phone Recording System User Manual Ee)art$entG 4!e de)art$ent of e+tension. 6s )ictureG 2*0*2 %oice pla wa setting 4!e s#ste$ !a7e t%o 'inds 7oice )la# $ode. C!annelsG Stands for e+tension c!annel.C case states. 6s t!e )ic setting. 8oticeGContinuousl# )la#ing t!e recording function is not use for Msound card audio )ort )la#N. and not need dis)la# .6nd it %ill not )o)u) t!er inco$ing call if iot!er c!annels a0out M1001N.6s )icG -)eration ste)GNPara$eter SettingN —JN-t!er o)tionN —JNPla# $odeN. if need use C#c )la# function. 3or e+a$)le e+tension M1001N c!annel is M01:02N. 12 . . it is MRecording card audio out)ut )la#N and MVoice card )la# audio )ortN)la#. t!is function not use for Recording 0o+.4!e setting ste)sF 6 -)en MPara$eter SettingN —JN-t!er -)tionN.Please use “:” to 0loc' off if it !as $ore c!annels in E. after setting )lease clic' Msa7eN. and stands for 01c! and 02 c! %ill )o)u) t!e client infor$ation of M1001N %!en it !as inco$ing call of outside line..4!is function it is not use for t!e recording 0o+.

VoiceSoft VoiceSoft Phone Recording System User Manual C.-N. and add t!e not need recording nu$0er.eiQing.se )!one nu$0er for0id recording functionN. t!e setting ste) is G 6--)enNPara$eter SettingN —JN8u$0er o)tionN. 3or e+a$)le G-ne insurance co$)an# &U in S!enS!en .--t!er 0ranc! co$)an# need to install )!one reccrding s#ste$ %ell . . )ort and so on. t!e s#ste$ %ill auto u)load t!e recording file to t!e a))ointed 34P router. t!en t!e S!enS!en &U !o% to in5uire t!e ot!er 0ranc! co$)an#<s recording file . .M 2*0*4 FTP :ac<up 4!is function use need M/nternectN. sa7e )lace . user and )ass%ord. )ass%ord or use )ort. t!en setting 34P ser7er /P address . o)en M34P auto 0ac'u) Mfunction. LuangS!ou.6s )ic. and !a7e so$e 0ranc! co$)an# in S!ang!ai. 34P trans)ort rate is restricted 0# net ra)id. suc! as user. dial nu$0er is M25522N call record %ill not recording.6fter setting t!e recording s#ste$ %ill !ide at 0ac'ground . 20 . 2*0*7 Special num8er disposal* 4!e function can set so$e s)ecial nu$0er not recording. t!e $ainfra$e in)uts ser7er /P address or do$ain na$e of S!enS!en &U and setting %ell t!e ot!er )ara$eter. . t!e setting isG 6-Setting one ser7er in S!enS!en &U.8or$all# is M21N )ort .Re$ar'1. -)en M34P auto 0ac'u) Mfunction. Please restart t!e recording s#ste$ after #ou setting %ell . it can use !ot 'e# “Ctrl>6lt>S”to find it.

and )rint t!e recording file and so on. 0ac'u) and delete t!e file and so on. it $eans t!e record !as finis!ed. user can )la# . can )la# . 4!is s#ste$ also su))orts "68 to in5uire recording file.. delete. Pla# t!e recording auto$aticall# and continuousl#:4!e s#ste$ )la# t!e recording file fro$ 0lue ro% to t!e last ro%.# t!is function. $a'e inter)retation. t!e detailed o)eration )lease refer to t!e eig!t! c!a)ter Client . /ntroductionG-nl# after clic'ing recording record. $a'e inter)retation.4!e recording s#ste$ in5uir# and listen end use1 21 ./f $ar' %it! MIN.VoiceSoft VoiceSoft Phone Recording System User Manual 2*1 /ecording In#uir .

-C!oose #ou need co)# t!e recording log .-r use t!e co$$and Msa7ed as @6VN . as )ic. t!en #ou can co)# it. and #ou %ill find t!e file if using NSearc! goalN co$$and . Voice file re$ar'GG/t can add one te+t for t!e 7oice file. . 3ilter condition of /n5uir#G *+a$)les of in5uir#G 22 . as )ic a0o7e. and clic' MRe$ar' RN 0utton.3irst need c!oose t!e re$ar' recording file. t!en co)# one counter)art of t!e recording file and co)# it directl#. and in)ut te+t. and #ou can do as t!e ste)G 6--)enNRecording /n5uir#N. t!en it %ill a))ears re$ar' dialog 0o+.VoiceSoft VoiceSoft Phone Recording System User Manual Pic'-u) fileG/f #ou %ant to co)# one i$)ortant recording log to t!e ot!er colleague listen. clic' rig!t and it %ill )o)u) one $enu . it %ill o'.

#ou can in)ut“6661”in t!e Mdial a nu$0erNcote . Setting “2004-10-08 00G00G00”at MStart ti$eN: “2004-10-08 52G52G52”at M*nd ti$eN. and clic' Mdis)la# t!e result of in5uir#N. &olida# essage. . 4!e Voice ail . and )la# different %elco$e $essage. 1、 3or e+a$)leG4!e“Re$ar'N infor$ation is M/nco$ing call of r S!ang. 4!e rule of recording sa7eG a-4!e s#ste$ %ill auto 0uild u) $ont!s data0ase eac! $ont! . @!en t!e call is not unans%ered of inco$ing . #ou can in5uire as )icG /n)ut “VVVV0”at MEialing a nu$0erN. t!e recording file of c!oosing is 0lue. :-/n #our in5uir#.2005. and also t!e call ti$es reac! #ou setu) 0efore .3or e+a$)leG Euration essage. 0-@!en sell out t!e s#ste$: t!e s#ste$ %ill auto sa7e in t!e $ont!s folder in local !ard dis'<s “4+rec”folder. 6 stands for inco$ing call: 20(5526206661 stands for outside call or inco$ing call : 1001 stands for e+tension . @ee' essage. #ou can in)ut MW e+)loitation $ar'etN at MRe$ar'N .N. Re$ar'G "i0rar# %it!out an# $ar' is 7er# i$)ortant. Recording file deleteG • Eelete t!e file of c!oosingGPlease c!oose t!e recording file. )ea!e some message after reach ringing times: @!en t!e call is not unans%ered of 23 .4!e setting interface as )ic 0lo%G Channels num8er:Please c!oose t!e c!annels nu$0er if #ou %ant to c!ec' and set t!e c!annels. and !e tal'ed a0out t!e e+)loitation $ar'et )ro0le$ last ti$e. for e+a$)le one recording file na$e G 01-. stands for dialing-out. t!en all t!e recording record of nu$0er M6661N %ill 0e filtrated. 200(. t!e s#ste$ %ill )ro$)t t!e user to lea7e a $essage . • Eelete )resent li0rar#: Eelete all record at )resent li0rar#.$d0. t!en #ou can in5uire t!e record of #ou need.4!e s#ste$ can according to different ti$e .-20(55123456(8-1001-200(051013332(. for e+a$)le 7oc200508. c-Recording file introduction. and clic' MEis)la# t!e result of in5uir#N. stands for t!e recording file data0ase is 6ug.o+ function li'es t!e P!one Res)ond ac!ineFt!e user can setu) t!e ringing ti$es freel# of 7oice $ail 0o+.5 is M0N : direction is Mdialing-in and t!e con7ersation ti$e is M-ct 8t!./f it is t!e recording 0o+ series goods and it %ill sa7e 0# t!e local dis' root director# $ont!s folder. if t!e 8-. 200(051013332( stands for 13G33G2( on 10t! a#. 2004N. and 'ee) 0lan' of o)tion “-ut -going call”.VoiceSoft VoiceSoft Phone Recording System User Manual =-/f #ou %ant to in5uire t!e nu$0er 6661.%a7”a0out t!is record stands forG 01 stands for c!annel nu$0er. 2*2 =uto repl and lea!e message 4!is function is t!e sa$e %it! %oiceSoft Senior 7ersion. /f #ou %ant to in5uire t!is record. t!en clic' Mdelete t!e file of c!oosingN.

Sa!e contents of message fileG6ll of t!e $essage of custo$er are sa7ed in “CG9"%Rec”. and also t!e call ti$es reac! 5ti$es. $essage file is @6V for$at.-ur staff %ill ans%er #ou as soon as )ossi0le: %e %is! #ou !a7e a !a))# 8ational Ea#.= 24 . Please lea7e #our $essage %!en #ou !ear so$e tone . @!en !as inco$ing call of custo$er . t!e s#ste$ %ill send out so$e infor$ation :=&ello: %elco$e to call II co$)an#: as it is during t!e 8ational Ea# !olida#s: una0le to ans%er #our call.6s )ic G3ro$ onda# to 3rida# !as o)ened t!e 7oice $ail function. stands for t!is c!annel using t!e $essage function.VoiceSoft VoiceSoft Phone Recording System User Manual inco$ing . Using message function:-)en . Dee< and time setting:/t $eans %ee' and ti$e !a7e o)ened t!e 7oice $ail 0o+ function if t!e ite$ 0# √. t!e s#ste$ %ill startu) to lea7e a $essage auto$aticall#.√1 t!is o)tion. and end 0# ‘I’. &olida message listG 6))end t!e !olida# ti$e list.

and #our con7ersation %ill 0e recordedN. #ou can scan M essage settingN X 5.C!annels Voice 2*2*.1 Voice $ail functionG *ac! c!annel can )la# different 7oice file freel# : t!e )la# $et!od is G a. /t cann<t )la# if #ou not find t!e 7oice file.VocN.7ocXM &ello: @elco$e to )!one BB co$)an#: in order to i$)ro7e our ser7ice 5ualit# . t!e 7oice is G“&ello: @elco$e to )!one BB co$)an#.* /ntroductionG =-Pla# 7oice %!en so$e0od# ans%er t!e callG Voice file for$at is M& c!annels nu$0er .1. and t!e user can record t!e con7ersation according to !is de$and.VoiceSoft VoiceSoft Phone Recording System User Manual 6fter starting ti$e: %!en !as inco$ing call of custo$er . -----.1 /t %ill auto )la# t!e 7oice file %!en so$e0od# ans%er t!e call . as it is off %or' ti$e./t $eans t!at c!annel 01 %ill auto )la# t!e 7oice %!en so$e0od# ans%er t!e 25 . in order to i$)ro7e our ser7ice 5ualit#: and #our con7ersation %ill 0e recorded ”. Pla# 0# !olida#G 0. Pla# 0# c!annelsG 4!e se5uence of )la#ing 7oiceG a-&olida# Voice 0. t!en it %ill 'ee) in con7ersation state.1 /ntroduction of 7oice file in Voc folder 5. una0le to recei7e #our call.5.4i$e Voice c-@ee' Voice d. -ur staff %ill ans%er #ou as soon as )ossi0le. &01. )lease lea7e a $essage %!en #ou !ear t!e )ro$)t tone and end 0# ‘I’. /f #ou need so$e !el) of JMRecording !el)N essage function. Pla# 0# ti$e section d.5. t!e s#ste$ %ill send out so$e infor$ation M!ello. Pla# 0# %ee'G c.*.

t!en )ress I 'e# to finis!. /f cann<t find t!e 7oice file ">C!annel.-------08 C!annel %ill )la# t!e 7oice %!en no0od# ans%er t!e call. @elco$e to )!one BB co$)an# . ---. VoiceSoft Phone Recording System User Manual &08. #ou dial t!e nu$0er no0od# ans%er at t!e $o$ent . 0egin to lea7e a $essage %!en #ou !ear tic' sound. and #our con7ersation %ill 0e recordedN.VocXPlease lea7e a $essage %!en #ou !ear tic' sound . 0egin to lea7e a $essage %!en #ou !ear tic' sound .. it %ill auto )la# t!e file "auto.Voc.N-----08 C!annel %ill )la# t!e 7oice %!en no0od# ans%er t!e call. nu$0erYYYYYY 4!e for$at of )la#ing t!e 7oice at &olida# ti$e 26 .Voc.7ocXM&ello. in order to i$)ro7e our ser7ice 5ualit# ./t $eans t!at c!annel 08 %ill auto )la# t!e 7oice %!en so$e0od# ans%er t!e call.. @elco$e to )!one BB co$)an# .ut if #ou na$e t!e 7oice file is M&02. …… 3or e+a$)leG"08.N-----01 C!annel %ill )la# t!e 7oice %!en no0od# ans%er t!e call.-----6ll c!annels can use.7oc-MSorr#: #ou dial t!e nu$0er no0od# ans%er at t!e $o$ent . 0egin to lea7e a $essage %!en #ou !ear tic' sound . t!e 01 c!annel %ill auto )la# t!e 7oice %!en so$e0od# ans%er t!e call.7ocXMSorr#. "auto. 3or e+a$)le:"01. and #our con7ersation %ill 0e recordedN.N-----C!annels 128 %ill )la# t!e 7oice %!en no0od# ans%er t!e call.7ocXM&ello. in order to i$)ro7e our ser7ice 5ualit# .7ocN. /ntroduction of ot!er 7oice fileG &olida# 7oice for$atG &olida#P c!annel.Voc.7oc-MSorr#: #ou dial t!e nu$0er no0od# ans%er at t!e $o$ent . t!en )ress I 'e# to finis! .. it %ill $eans c!annels 02 %ill auto )la# t!e 7oice %!en so$e0od# ans%er t!e call. &128. 3or e+a$)leG4!e recording content is M&ello .V-C. @elco$e to )!one BB co$)an# .----C!annels 128 %ill )la# t!e 7oice %!en no0od# ans%er t!e call. t!en na$e #our 7oice file is M&01. -------/t $eans t!at c!annel l28 %ill auto )la# t!e 7oice %!en so$e0od# ans%er t!e call.VoiceSoft call. …… Voice file for$at is G "> C!annel nu$0er. Please re$e$0er t!at t!e file na$e $ust G&>c!annel nu$0er. and #our con7ersation %ill 0e recordedN.7ocN and co)# to V-C folder * "i'e t!is . t!en )ress I 'e# to finis! . in order to i$)ro7e our ser7ice 5ualit#. …… 3or e+a$)leG"128. t!en )ress I 'e# to finis!. :-/t %ill )la# t!e 7oice if t!e ringing ti$es reac! t!e )redeter$ined 7alue and s#ste$ enter into $essage function.

7ocYYYYStands for 01 c!annel )la# 7oice in Sunda# onda#P01.7ocYYYYYYYY4!e 7oice of 02 c!annel )la#ing at &olida# ti$e 4i$e section 7oice for$atG &r1P01.7oc---Press 1 to confir$. 8oticeG4!e files is necessar# in V-C folder 0elo%. if t!e 7oice file ine+istence* "auto.7ocYYYStands for 01 c!annel )la# 7oice %it!in section 4 &r1P02. )ress 4 to record again.  3or e+a$)leG&01.7oc-----0egin to lea7e a $essage %!en #ou !ear tic' sound.V-C----Stands for BB %ill )la# 7oice %!en so$e0od# ans%er t!e call. t!an' #ou for #our call.7oc----4!e $essage is canceled./t %ill )la# t!e "auto. Clic'P)al#. sgPPal#.Vocs----Stands for 01 c!annel %ill )la# 7oice %!en so$e0od# ans%er t!e call F&02. 0#e0#e? Record Cancel.V-C----Stands for 01 c!annel )la# 7oice %!en t!e ringing reac! t!e enact$ent ti$es.7ocYYYStands for02 c!annels )la# 7oice %it!in section1 4o t!is analogiSes. 0#e0#e? "auto. it %ill enter into con7ersation status.  3or e+a$)leG"01./f t!e file is ine+istence and cann<t 0e )la#ed .VocYYY Stands for 01 c!annel )la# 7oice in Saturda# Saturda#P02.VocYYY Stands for 01 c!annel )la# 7oice in 4!urda# 3rida#P01. it %ill auto )la# t!e 7oice file at t!e c!annels after #ou !oo'ing off t!e call.VocYYYStands for 01 c!annel )la# 7oice in @ednesda# 4!urda#P01.7ocYYYStands for 01 c!annel )la# 7oice %it!in section 3 &r4P01. !r2P01. )ress 2 to cancel.&BB.VocYYYStands for 01 c!annel )la# 7oice in 4uesda# @ednesda#P01. Record -'.VocYYYStands for 01 c!annel )la# 7oice in 3rida# Saturda#P01.7ocYYYStands for 01 c!annel )la# 7oice %it!in section2.VoiceSoft VoiceSoft Phone Recording System User Manual &olida#P02.Voc-----Please lea7e a $essage %!en #ou !ear t!e sound M4ic'N .7ocYYY M4ic'N7oice Record enu.Voc----Stands for it %ill )la# 7oice at t!e c!annel if t!e ringing ti$es reac! )redeter$ined 7alue. @ee' 7oice for$atG Sunda#P01.VocXStands for inco$ing call ringing . 7oc is $essage )ro$)t. t!en )ress I 'e# to finis! . and s!ould not 0e deleted.7oc---4!e $essage is sa7ed.  ">C!annels nu$0er.7ocYYYStands for 01 c!annel )la# 7oice %it!in section1.VocYYY Stands for 02 c!annels )la# 7oice in Saturda# C!annels 7oiceG  &>c!annel nu$0er.7ocYYY Stands for 01 c!annel )la# 7oice in onda# 4uesda#P01. t!an' #ou for #our call. t!en )ress I 2( . &r3P01. all t!e c!annel can use t!is 7oice.7oc 7oice file . )ress 3 to listen..V-C----Stands for 02 c!annels %ill )la# 7oice %!en so$e0od# ans%er t!e call.

..3SCAE4 31.1.*0 4!e $et!od for recording fileG Setting t!e recording is @a7 for$at. and co)# it to t!e local dis'. 122. it can start $onitor after #ou searc!ing t!e c!annels.6.168. 2*2*.ecause t!e recording file is @6V for$at.7oc-----0egin to lea7e a $essage %!en #ou !ear tic' sound . .6. /nternet real ti$eG 6-3ind out t!e file “ -8/4-R/8L. t!is file is $onitor real ti$e tool . C-Eou0le clic' “ -8/4-R/8L. and #ou can find out t!e @6V file.150()in a))ointed /P address in Router.-Eou0le clic' “ -8/4-R/8L. and in)ut 122. The Sixth chapter POPUP Client information s stem 8otice: /f t!e user %ant to use t!is function .1-3 2*3*.e+e” fro$ CE.4!is file it can 0e used not need to install.1-3: 0ugle status is $onitor status.as )ic 5. /f / %ant to $onitor t!e con7ersation contents in PC 122. as )ic 5.2 in MRe$oted !ost co$)uter . "ocal area net%or' . 28 .3./P address1N . it can start $onitor after #ou searc!ing t!e c!annels.168.e+e”and start running. 3or e+a$)leG-ne co$)an# !a7e t%o )cs PC.1.3re5uenc# G 8000: 4i$0re : single sound trac': Co$)ression ratio:8-0it 6-"a%1.1. t!is file is $onitor real ti$e tool .1504.1-21.6.1.168.168. and t!eir /P address is 122. its tele)!one line %ill a))l# Caller /E .-4o find t!e recording file in MRecording 5uer#N catalog: c!oose t!e file and clic' rig!t 'e# MSearc! goalN 0utton. and in)ut 122.4!e V-C for$at re5uest is .1-1. a0out t!is setting is G 6-3ind out t!e file “ -8/4-R/8L.1-1.6s )ic 6.1-2 Pic5.VoiceSoft VoiceSoft Phone Recording System User Manual to finis!.6.3.2. 5. dou0le clic' again to e+it .2 in MRe$oted !ost co$)uter .2 install )!one recording s#ste$ .1.1.168. C-4!en transfor$ t!e s#ste$ )la# recording tool to V-C for$at file. t!en )ress I 'e# to finis! .6.6s )ic 6. t!en co)# it to t!e Voc folder ./P address1N . t!en transfor$ t!e recording tool in CE to V-C for$at.1 .168."6V1 $onitor real ti$e. dou0le clic' to start $onitor.6.4!is file it can 0e used not need to install. t!en clic' login. (etwor< monitor ")=(EInternet$ 4!e con7ersation $onitor 5ualit# %ill get so$e influence if use t!e $onitor function in net%or' en7iron$ent. 6-Oou can use t!e tele)!one %!ic! is connect to t!e recording s#ste$ to record t!e 7oice file. sgPPal#. and co)# it to t!e local dis'.@!en c!annel in con7ersation status . /t need use $onitor real ti$e tool to o)erate it. E-*+actl# to na$e t!e V-C file and sa7e it to t!e V-C folder.1 "ocal onitor /f #ou do local $onitor it not need to use $onitor tool. . and t!e PC 122.e+e” fro$ CE.-/f !a7e fire%all.e+e”and start running. it need to o)en(1503.6. Pic5. t!en clic' login.

1”: Pic.168. and it %ill s!are t!e correct route. and in)ut “12(. 3-/t can run t!e client infor$ation )o)u) s#ste$ if dou0le clic' MP-P.2”and find MVSP Minstallation catalog. 22 . Stand-alone !ersion popup setting wa : 6-Running t!e $ain )rogra$ of recording s#ste$.4!en co)# t!e s!ortcut %a# Po)u).  Eis)la# t!e client infor$ation .-Clic'NStartu) Po)u)N at recording $ain )rogra$.0. *-/f t!e PC install t!e recording s#ste$ /P address is 122.0. clic'NstartN---MrunningN. t!e /P address can see in attri0ute on Mnet%or' nei0or!oodN —J“"ocal connectionN . t!en it can in ot!er PC t!roug! net%or' nei0or!ood searc! PC “122.e+e”.√1 E-Please setting in co$)letel# s!are in t!e installation catalog in Ser7er . C-NPara$eter settingN —J“*+tension o)tionN —J“-)en /P interfaceN . Introduction :  Eis)la# inco$ing call nu$0er real ti$e.  odif# and rene% t!e client infor$ation real ti$e. if it is t!e auto get t!e /P of PC.2 .e+e”to t!e des'to). and it %ill )o)u) t!is s#ste$. and in)ut “LG97s)9setu).-Running t!e $ain )rogra$ of recording s#ste$: clic' M)ara$eter settingN — JNe+tension o)tionN —JNe+tension PC<s /P addressN and add t!e /P address of eac! PC.1. a0out t!e recoridng s#ste$ ser7er. 3*0 (etwor< !ersion")=($popup setting wa : 3or e+a$)le VSP Recording 8or$al Version。 6-*ac! PC %ill install t!e $ain )rogra$ in "68 .VoiceSoft VoiceSoft Phone Recording System User Manual 3*.168.  Oou can use t!e funcion a0o7e on t!e "68. o)enning MPara$eter Setting— J*+tension o)tion M—JStartu) /P interface . !istor# record and so on real ti$e.6s )ic 6./t can get t!e eac! PC<s /P address fro$ M"ocal connectionN. suc! as na$e.  /t %ill )o) u) t!e custo$er infor$ation %!en !as inco$ing call. 3*.6.1.2-1 Pic.  Pro7ide t!e inco$ing call data interface for ot!er CR soft%are real ti$e. if a$end t!e installation route.P s!ortcutN.t!e PC !as installed t!e recording s#ste$ 14!e installation catalog default is “CG9Progra$ 3iles9VSP”.in case of L is CE-R.  4!u$0 t!roug! inco$ing call infor$ation and in5uire t!e client $essage.  Send out t!e inco$ing call infor$ation according to t!e designated e+tension.  Can re$ind t!e call nu$0er of 0lac'list auto$aticall#.2-2 .√1.6.1 .2-2. 4!en add t!is PC<s /P address in M*+tension PC<s /P addressN.

4-1 %!en enter inco$ing call. *+)ort and 0ac'u)G*+)ort t!e client infor$ation and 0ac'u) t!e file Rene% and 0ac'u)G@!en t!e client infor$ation is deleted 0# 0# accident or after 30 . t!e c!oosed o)tion is t!e )rotected o)tion. Eelete client infor$ationGC!oosing t!e delete clent infor$ation .6. it need )ass%ord to login P-P.P s#ste$ . clic' Mdelete c!oosingN o)tion.-r it onl# )o)u) one )ro$)t in t!e screen left corner.4-1 Pic. it can )o)u) as )ic 6. Po)u) client infor$ationG -)en t!is o)tion. *+)ort *+celG*+)ort t!e client infor$ation to *+cel. Pic 6. t!e s#ste$ %ill $a'e a sound to )ro$)t. clic'N $odificationN after finis! editting.4-2 3*2 Client management: 6dd ne% clientGClic'N client infor$aionN ”—J“addN. *ditorGEou0le clic' t!e editing client. /nterface languageGSetting M)o)u)Nlanguage interface. Sound )ro$)tG@!en enter inco$ing call.VoiceSoft 3*1 POPUP s stem setting VoiceSoft Phone Recording System User Manual /f #ou o)en t!e )ass%ord )rotection. and it can according to t!e content to add t!e client infor$ation.

Recording s#ste$ in5uir# clientG/n "68. The se!enth chapter Client "/ecording s stem in#ui client using$ Re$ar'G4!e function is not use for Recording 0o+. 3*3 Incoming call log /t can sa7e t!e detailed !istor# inco$ing call record in t!e inco$ing call log data0ase. %!en r @u enter inco$ing call.6s )icG 4!e client infor$ation )o)u) 0# a))ointed e+tensionG/t can set as )ic 0lo% . t!e user also can c!oose to educe to *+cel. after t!e user install t!e recording s#ste$ .4!is function need !as "68. it can t!roug! t!e recording s#ste$ in5ur# to transfer t!e recording file to in5uire. it %ill )o)u) 0# e+tension M1001N Rs PC. t!e )ic asG 31 . t!e client can t!roug!t t!e order to rene% t!e infor$ation of 0ac'u) 0efore. if ot!er PC .VoiceSoft VoiceSoft Phone Recording System User Manual reinstalling t!e s#ste$. need to in5uire t!e recording .

. t!e s#ste$ %ill 0uild u) one VSP Client s!ortcut on t!e des'to). 32 .in case of L is CE dri7er1.4!en #ou can in)ut 99122. #ou can )la# t!e recording file. t!en it can run if #ou dou0le clic' t!e s!ortcut. suc! as M3ile 4#)eN : M4i$eN t!en sa7e. Pic(. as )ic (.-6fter finis! installing. . /ecording s stem in#uire client install 6-/nsert t!e VoiceSoft recording s#ste$ CE into CE-R.2-1. .-6s )ic(.168. &ow to use the recording s stem in#uir client recording : 6-Eou0le clic' VSPPClientN s!ortcut %a# on t!e des'to) . clic'N S#nt!esis in5uir#.VoiceSoft VoiceSoft Phone Recording System User Manual 4*.168. 4*. 8oticeGPC 6 need s!are t!e folder“4+rec”. and run VoiceSoft recording s#ste$ in5uir# client.3or e+a$)leG4!e /) address of $ain )rogra$ ser7er is M122.2N.294+Rec to o)tion Msearc! sco)eNor M. clic' MStartN —JNRunN LG9 Client9Setu). and finis! t!e installation according to t!e guide.ro%seN at internet and setu) its in5uir# condition .2-2. recording file $e$or# catalog is M4+RecN.. or it %ill dis)la# can not searc! in t!e net%or' nei0or!ood. "i'e t!ese.e+e.2-1 C-6s )ic (.1.1.2-1: )lease in)ut t!e recording file $e$or# route in Msearc! sco)eN o)tion.

 Rene% t!e ti$e auto$aticall#:/t onl# can in5uire t!e recording file intrada# if #ou c!oose t!is o)tion.2 Eescri)tion of S#nt!esis /n5uir#  C!annels: Can c!oose c!annels in5uired.  4i$e:Can set 0eginning or finis!ing of in5uir#. %!ic! %ill 0e in5uired.co$)ression ratio1..  .  *+tension: @!en #ou connect recording s#ste$ to P.  4run'G @!en #ou connect t!e recording s#ste$ to .2. 4*0 =ccording to the appointed channel in#uire the recording s stem at recording s stem* 33 .Co$)ression ratio is 1:1.B . 0lan' $eans all c!annels. or can searc! in t!e internet. it can set t!e e+tension: %!ic! is need to in5uire. t!e recording file is 4S41. it can set t!e turn': %!ic! is need to in5uire. recording file is @6V for$atF1:2.60out Para$eter.2-2 @:rowseC 8utton Pic (. t!en sa7e. )ara$eter settingXrecording o)tion-.Lrou) )!one1 . 0lan' $eans all userAnu$0er. recording file is 4S2F1:4 .  4!e recording file t#)e of searc!: /t !as t!ree t#)es: @6V. 4S4.  Con7ersation ti$e:/n5uire according con7ersation ti$es.Lrou) )!one1 . 4S2.  Searc! sco)e: Oou can in)ut t!e recording file of $ain )rogra$ ser7er .serA8u$0er:Can c!oose t!e userAnu$0er .  Eial a nu$0er: 3or e+a$)leG/f #ou in)ut 123: all nu$0ers include 123 recordings %ere screened out.VoiceSoft VoiceSoft Phone Recording System User Manual 图 (..

8oticeG6$ending t!e ad$in Rs )ass%ord in ti$e.3-2 34 .3-1 Pic.3-1. t!e ste)s is G 6-Eou0le clic' t!e “VSPPClient”s!ortcut on t!e des'to). as )ic (. clic' Msa7eN. .VoiceSoft VoiceSoft Phone Recording System User Manual 6ccording to t!e )o)edo$ to in5uire t!e recording in recording in5uire client . onl# in5uire c!01 and c!02 recording .(.-Clic'NPara$eter settingN. Pic. running recordiing in5uire client.(. 3or e+a$)le 02. t!en t!e client can in5uie t!e c!annel 02 recording. for e+a$)le. and in)ut t!e default ad$in )ass%ordNad$inN.3-2. as )ic (. C-Clic'NSetting a))ointed c!annel in5uir#N.