General

Q: How many McDonald's are there in India? A: McDonald's in India is a locally owned and managed company run by Indians, employing local staff, procures from local suppliers to serve its customers. There are 132 McDonald's family restaurants in India with about 5,000 employees. Q: How many customers does McDonald's serve every day in India? A: In India, over 2.5 lakh customers visit McDonald'sTM family restaurants spread across India every day.

McDonald's India
Q: Who runs McDonald's India? A: McDonald's in India is a Joint-Venture (JV) partnership run by Indians. McDonald's International through its wholly owned subsidiary McDonald's India entered into two JVs, one with Connaught Plaza Restaurants Pvt. Ltd. managed by Mr. Vikram Bakshi in the Northern & Eastern region and another with Hard Castle Restaurants Pvt. Ltd. managed by Mr. Amit Jatia in the Western & Southern Region.

Products
Q: Are your vegetarian products 100% vegetarian? A: Yes, All our vegetarian products are 100% vegetarian. Even our mayonnaise was specially developed for Indian consumers and hence does not contain any egg. Additionally, our soft serves too do not contain any egg and are 100% vegetarian. We take great efforts to ensure that our vegetarian products are kept distinctly from our non-vegetarian products right from our supplier’s end till they are served to our customers. Q: How does McDonald's ensure that food is prepared properly? A: Serving our customers great tasting, high quality food is our top priority. All menu items at McDonald's are prepared for our customers under a carefully monitored process using specialised equipment. For example, we conduct a series of tests and restaurant audits every day to ensure that our procedures are being followed and our high standards are being met. Q: Who ensures that McDonald's is providing me with a quality meal? A: In keeping with McDonald’s commitment worldwide, McDonald’s India serves only the highest quality products. The attention to food quality started

long before the first restaurant opened. McDonald’s India has established close relationships with local suppliers who provide McDonald’s with the highest quality and freshest ingredients to make its products.

Q: How do you ensure the freshness and safety of the products? A: McDonald’s has established an extensive “cold chain” distribution system in India to ensure that the products that arrive at the restaurant from suppliers all over India are absolutely fresh. In the restaurants, products and supplies are used on a “first-in, first-out” basis to ensure freshness. All McDonald’s products are prepared using the most current state-of-the-art cooking equipment to ensure quality and safety. On an average 20 different quality checks are carried out before any product is served to our customers.

Employment & Training
Q: How do you recruit your people? Please elaborate on interview process. A: We reach out and recruit people through various means including advertisements, campus interviews, people referrals, placement agencies, Internet etc. Following are the basic steps involved
• • • • • •

Group Discussion Personal Interview On the Job evaluation Final Interview Offer Letter Orientation

Q: What is the educational profile of people enrolled into McDonald’s system? A: We recruit people at various levels, depending upon the job requirements. The basic level being 12th , undergraduates, Graduates (Generalists and specialists) and candidates from specialized streams like Masters (MBA’s and others) , Hotel Management, Professionals of Finance/ HR/ Marketing/ Engineering etc. Q: What is it about McDonald’s that attracts a candidate? A:Perpetual flow of jovial, creative and challenging work environment is the basis which is given through Empowerment, Personal and Professional Growth prospects, Global Work Culture, International Exposure that clicks with prospective candidates. Q: How do you train your employees? A:At McDonald's training never stops. Our training policies are based on the philosophy of our founder Ray Kroc who believed that, “If you take care of your people, the business takes care of itself”. Training is a combination of on-floor and classroom training provided through our Learning and Development Team with exposure to the various aspects of the business.

Crewmembers are trained extensively on all food safety and food handling processes. Our trainees work shoulder-to-shoulder with crew trainers while they learn the operational skills necessary for running the restaurant – from the front counter to the grill area. Q: Is your focus more on internal or external training? A: Our training programs are more internally devised than external training programs

Franchising
Q: Does McDonald's India franchise? A: McDonald's India (North & East) does not offer a franchise. In India, McDonald’s is a joint-venture company managed by Indians. The two companies either buy or take premises on a long-term arrangement. Q: What does McDonald’s require in order to open a restaurant? A: In terms of space: Minimum of 2,500 – 3,000 square feet carpet area on the ground floor with a clear height of 11 feet and a frontage of at least 35 to 40 feet. In terms of investment: The joint venture company makes majority of the investments. Investments on the part of the owner would be those that involve getting the civil work of the premises complete and the site approved as a restaurant and other firsttime licenses required managing the business operations. Q: What kind of returns can be expected? A: Expected returns are site-specific and hence, would vary from place to place. Nevertheless, we offer a percentage of the turnover/sales generated from the premises as a compensation for the property. Q: What are the criteria for choosing premises? A: Generally we prefer to be in a location convenient to people. We look for the following generators to support our business: home, shopping, work, entertainment, education and transit points such as stations or bus depots. We look to have support from all generators or a combination of at least 4 of these generators to open a restaurant.

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