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AO DE FORMAO: LNGUA INGLESA - ATENDIMENTO

CRONOGRAMA DA FORMAO
Novembro 4. F - 30 Dezembro 4. F - 5 4. F - 12 2. F - 17 4. F - 19 6. F - 21 Janeiro 1st lesson Summary: Diagnostic test 4. F - 2 6. F - 4 2. F - 7 4. F - 9 6. F - 11 2. F - 14 4. F - 16 6. F - 18

November 30th 2012

2nd lesson Summary: Spelling names The English alphabet The numbers Social English

December 5th 2012

THE ENGLISH ALPHABET


A (ei) B (bi) C (ci) D (di) E (i) F (efe) G (dji) H (eits) I (ai) J (djei) K (kei) L (ele) M (eme) N (ene) O (ou) P (pi) Q (kiu) R (are) S (esse) T (ti) U (iu) V (vi) W (double dabel vi/iu) X (ecs) Y (uai) Z (zi / zede)

THE NUMBERS
1 ONE 2 TWO 3 THREE 4 FOUR 5 - FIVE 6 SIX 7 SEVEN 8 EIGHT 9 NINE 10 - TEN 11 ELEVEN 12 TWELVE 13 THIRTEEN 14 FOURTEEN 15 FIFTEEN 16 SIXTEEN 17 SEVENTEEN 18 EIGHTEEN 19 NINETEEN 20 - TWENTY 30 THIRTY 40 FORTY 50 FIFTY 60 SIXTY 70 SEVENTY 80 EIGHTY 90 NINETY 100 ONE / A HUNDRED 1 000 ONE / A THOUSAND 10 000 TEN THOUSAND 100 000 ONE HUNDRED THOUSAND 1 000 000 ONE MILLION

SPELLING
S-E-A-T-O-N / B-A-K-E-R / H-E-N-D-R-I-X / N-E-I-L / S-H-E-E-N / G-R-A-N-T / L-A-R-R-Y / J-O-H-N-S-O-N R-O-B-S-O-N / W-I-L-L-I-A-M / L-A-W-S-O-N

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Wh questions Who quem What o qu Where onde When quando Why porqu How como

Order numbers 1st first 2nd second 3rd third 4th forth 5th fifth 6th sixth

January February March April May June

Months

July August September October November December

Days of the week Monday Tuesday Wednesday Thursday Friday Saturday Sunday

TO BE
I am You are He / she / it is You are They are Affirmative Im Youre Hes / Shes / Its Youre Theyre Negative I am not Im not You are not You arent He / she / it is not Hes / Shes / Its not You are not You arent They are not They arent Questions 1) Am I? 2) Are you? 3) Is he/she/it? 4) Are you? 5) Are they?

Where are you from? Niamh is from Ireland. Shaun is from Australia. Zita is from Ireland. Akoun is from France. Jimmy is from Ireland. Niamh, Zita and Jimmy are from Ireland. Taki is from Greece. Teresa is from England. Anita is from Italy. Yoshida is from Japan. Kelly is from USA. Im from Bragana. Im Portuguese.

Put the words in these sentences in the correct order. 1. Im Hello Anita Im Italy from Hello, Im Anita. Im from Italy. 2. part Hey too me which Hey, me too, which part? 3. The Naples south The south, Naples. 4. Im from Oh Rome Oh, Im from Rome.
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5. shes Hello is Zita Kelly American this Hello, Zita, this is Kelly, shes American. 6. Kelly from Hi what are of part America you Hi Kelly, what part of America are you from? 7. west The California The west, California. 8. meet Akoun Hello to nice you 9. Hello Akoun, nice to meet you.

3rd lesson Summary: Hotel facilities. The check-in. The hotel bedroom. Vocabulary: furniture and fittings.

December 12th 2012

Hotel facilities The following guests have different wishes. In which section of the room information sheet should they look? Write the number of each guest next to the correct section. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Mrs Braun would like to have her blouse cleaned. Mr Murphy wants to know about buses to the airport. The McNeills would like breakfast in their room. Christine Moore is feeling unwell. Bob Dixon needs clean shoes for the morning. Mrs Peterson has to be sure she gets up early tomorrow morning. Fiona Frelimo wants to call her friend in Barcelona. Tom Moshi would like a soft drink in his room. Tim Morrison would like tea in his room before going for breakfast. Mary Redman wants to know where to leave her car. Eric and Jack wonder what they can do this evening. David Blande wants to know the prices for different rooms.

INFORMATION Room service....................... Telephone............................ Mini bar................................. Transport.............................. Laundry................................ Medical help......................... 3 7 8 2 1 4 Tariffs................................................ Entertainment.................................... Shoe-cleaning service....................... Wake-up calls.................................... Garaging........................................... Early morning teas............................ 12 11 5 6 10 9

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Reading and writing Mr Bouvier changes his reservation. This is the confirmation reply sent by the hotel: Dear Mr Bouvier, Further to our telephone conversation, we are pleased to confirm your new booking as follows: Arrival: Room type: Room rate: 19 July $189 Departure: 22 July Double room with bath and balcony

Confirmation: JU19 FDI 408 We look forward to welcoming you on 19 July. Yours sincerely,

Another guest, Ms Sung, wants to change her reservation. Here is part of the e-mail she sent. What change does she want to make? Dear Sir or Madam, I have a reservation for two nights, the 12th and 13th July for a single room with bath. I would like to change the dates, if possible, to the 15th and 16th July...

ROOM NO: ROOM TYPE: DATE JULY 12 13 14 15 16 17 18 19 20 21 22 23 24

402 S-BATH MS SUNG MS SUNG

421 D-SHOWER

437 D-BATH, BALCONY

MISS SADLER MR CORELLI MR KLEE MR KLEE MR KLEE

MR YAMOTO MR YAMOTO MR J. GREEN

MR JONES MR JONES

Check the reservations chart. Is it possible? Now write the reply. Put these phrases into the correct order to complete the letter of confirmation to Ms Sung. 1 Dear Ms Sung, 5 Arrival: 15th July Departure: 17th July 2 Thank you for your e-mail of ... 7 Room rate: $99 per night 4 your new reservation as follows: 9 We look forward 3 We are pleased to confirm 6 Room type: single room with bath 10 to welcoming you on the 15th July. 11 Kind regards, 8 Confirmation: JU15 S2B 393
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Put the words in the following sentences in the correct order. The first has been done for you. Singular
Affirmative: Example: Negative: Question: Answers:

is TV in room There a the There is a TV in the room. double bed isnt There a in room the
There isnt a double bed in the room.

CD player there room in Is a the ?


Is there a CD player in the room?

is there Yes / the room Yes there CD player in a is


Yes, there is. / Yes there is a CD player in the room.

there isnt No / CD player No there in room isnt a the


No, there isnt. / No, there isnt a CD player in the room.

Plural
Affirmative: Negative: Question: Answers:

coat hangers of plenty wardrobe There are the in


There are plenty of coat hangers in the wardrobe.

in room There arent the flowers any


There arent any flowers in the room.

the plants there in Are any room ?


Are there any plants in the room?

are Yes there / room some in plants Yes there the are
Yes, there are. / Yes, there are some plants in the room.

there No arent / any there room plants No arent the in


No, there arent. / No, there arent any plants in the room.

* There + to be = haver Affirmative form Singular Plural There is There are Negative form There isnt There arent Interrogative form Is there...? Are there...?

Mr and Mrs Bouvier arrive at reception. First mark the sentences G(uest) or R(ecepcionist). Then put the sentences in order to make the dialogue between the guest and the receptionist. Two have been done for you. R R R G R G R G G G R R
GABINAE

1 5 9 8 7 4 3 12 2 6 10 11

Good evening sir, good evening madam. Thank you. Bouvier, yes, ... so thats a double room with bath and balcony for three nights. Thank you sir, heres your key. Its on the fourth floor, room 401. Yes, of course. Could you just sign here, please? B-O-U-V-I-E-R. Could you spell that, please? Thank you. Good evening, we have a reservation, the names Bouvier. Thats right. Ill call a porter. Enjoy your stay. 5

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Complete this conversation using these words:


seventh floor single room RECEPTIONIST GUEST RECEPTIONIST GUEST RECEPTIONIST GUEST RECEPTIONIST GUEST RECEPTIONIST GUEST RECEPTIONIST GUEST RECEPTIONIST GUEST RECEPTIONIST GUEST spell sign here a reservation your name call him Good evening six nights Thank you heres your right Would you like Good evening

Good evening, madam. Good evening. I have a reservation. And your name, madam? Wolfington. Could you spell that, please? W-O-L-F-I-N-G-T-O-N. Thank you, Mrs Wolfington, yes, a single room and shower for six nights. Thats right. Could you just sign here, please? Yes, of course. Thank you, madam, heres your key. Its room 738 on the seventh floor.
Would you like a porter? Yes, please. Ill just call him. Enjoy your stay. Thank you.

THE BATHROOM
Look at the picture below and write the numbers 1 16 next to the correct word or words.

bath bath mat bath towel glass hand towel mirror pedal bin plug shaver socket shower shower curtain soap tap toilet toilet paper wash basin

12 13 15 4 3 7 16 11 8 10 9 14 6 1 2 5

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FURNITURE AND FITTINGS


Write the number of each drawing next to the correct word or words.
banister blind bookcase ceiling coat hanger coat stand cushion curtains curtain track door handle hairdryer hinge light switch picture frame skirting wardrobe window-sill 12 1 15 14 16 4 3 7 6 9 13 17 8 11 10 5 2

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Look at this list of objects and label the illustrations.

double bed

telephone

radio alarm

TV

remote control

CD Player

Sheets

pillows

wardrobe

coat hangers

desk

chair

4th lesson Summary: The negative and the interrogative form exercises. Location of facilities: indoor.

December 17th 2012

Put the sentences in English. 1) Como est hoje o tempo? How is the weather today? / Whats the weather like today? 2) Na minha casa h duas casas de banho, dois quartos e uma varanda. In my house, there are two bathrooms, two bedrooms and there is one balcony. 3) Desculpe, mas no percebo. Pode soletrar? Im sorry, I dont understand. Can you spell it, please? 4) H 2 lavatrios na casa de banho? There are two washbasins in the bathrooms? 5) Ele est cansado? Parece cansado. Is he tired? He looks (seems) tired.

Put the sentences in the negative and interrogative form. 1. There are plenty of coat hangers in the wardrobe. There arent plenty of coat hangers in the wardrobe. Are there plenty of coat hangers in the wardrobe?

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2. The gift shop is in the basement. The gift shop isnt in the basement. Is the gift shop in the basement? 3. You are too far from the railway station. You arent too far from the railway station. Are you too far from the railway station? 4. The bar is near the restaurant. The bar isnt near the restaurant. Is the bar near the restaurant? 5. He is late for work. He isnt late for work. Is he late for work? Look at plan of the hotel. Complete these sentences. To get to the gift shop, go out of the lift and turn right. The restaurant is on the ground floor; go through the lobby and its at the end. To get to the business centre, go up to the second floor, and as you go out the lift its on your right. From your room, go down to the restaurant near the lobby, and the bar is inside the restaurant. The fitness centre is on the top floor; as you come out of the lift, turn left and youll see the fitness centre next to the pool. Verbs of direction

Top floor

Second floor

First floor

Preposition of place
Ground floor

Basement
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Look at the plan of the hotel. Complete the sentences below. 1. 2. 3. 4. 5. The car park is in the basement. The travel desk is opposite reception, in the lobby. All the conference rooms are on the second floor. The pool is on the top floor, next to the fitness centre. You can also park just behind the hotel. Being clear and polite The gift shop is in the basement. When you go out of the lift, turn right. Its in the main lobby, opposite the reception desk. Its inside the restaurant on the ground floor. Go down to the ground floor. As you come out of the lift, its on your left. Out of the lift, turn right, and its next to the conference rooms.

EMPLOYMENT Fill in the crossword. Each answer is to do with employment. 1 4 7 8 10 12 13 15 16 18 20 21 23 25 26 1 2 3 5 6 7 9 10 11 14 17 19 22 24 Across A person who is in employment. This type of job is only for a few hours a week. The extra money left by guests. If you work extra hours you get paid this. People who are happy at work have job... The manager appointed him to the... of head waiter. The more jobs you do and the longer you work the more of this you get. The extra money that workers get from the management as a special thank you. The meeting when you discuss a possible new job. If you decide to leave the job, you have to... A hotel which is very busy in the summer will need... workers. To get the best results from workers, the personnel manager must... them. Before you go to discuss a new job you make an... This money is paid to people who have reached the official age to stop working. Someone who has written to ask for a job. Down The person or company who employs you. To find suitable people and employ them is to... This is a percentage of what you can earn which you pay to the State. When people reach the official age to stop working they... People have these if they have studied and passed professional exams. Another way of saying to employ. When the manager has found a new chef, he will... him to the position. The housekeeper has to... the work of the cleaning staff. People who are paid weekly are paid... When you move up to a more senior position, you get... The time that you start work is the time you come... A word for all the people who work in the hotel or restaurant. Write a letter and... for the job if you are interested. When you work, you... money. 10

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5 0 O R A S 5 0 H O R A S 5 0H H O R A S

E M P L O Y E R

P P E

L A R

O
5

S O C I A L A C E T A
13 7

R E T I R E

Q U A L I I T S F I C A T
15

T A K E O

S
9

A P P O I I S E S I G E N T C E

S U P E R

A O

T S

I
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O E N

N R U R

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W A G
16

12

X B

P R O M O

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I
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E S
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V I S E N

I E

E A

W S O

I O N S
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O
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N D U

S
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A A

L P P

T I O N I N T M
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M O

T A F F

A P P L Y

T E

E A R

T Y

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N A P

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Write in the missing words by rearranging the letters in the brackets. 1. A computer is an ideal machine for (stngior) storing information about reservations. 2. Once the information about reservations has been entered other (licappionsat) application can be added. 3. The reservations clerk can type in information using a (yekdboar) keyboard. 4. The reservations clerk can then see the information on a (enescr) screen. 5. A valuable business tool for correspondence, marketing, getting information from around the world and even shopping is the (erietnnt) internet. 6. Messages can be sent and received by hotel staff and guests by using (malie) email. 7. Together with a letter, other documents or files can be sent as an (tatentmach) attachment. 8. It is sometimes necessary to have written information on paper in the form of a (pinrttou) outprint. 9. If information were lost it would be catastrophic so all information should be (adback-pu) backed-up at regular intervals and stored on (skid) disk or tape. 10. Many hotels have a (ewbtise) website to advertise their facilities on the internet. 11. People looking for accommodation may (bwoksero) browser the Internet to see what is available in an area. 12. They may then want to (daodnwlo) download the information from the Internet and store it on their computer for future use. 13. A (ordw-pressingoc) word-processing facility on a computer allows office staff to produce letters quickly. 14. Computers are also used in bars where exact amounts of spirits are dispensed by (opctis) optics. 15. In the restaurant or bar, customers bills can be calculated quickly and accurately at the electronic (pinto fo selas) point of sales.
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16. It is also possible for customers orders to be keyed into the computer at the table through a hand -held (minalrte) terminal. 17. Linen control has been greatly improved with an identification system which uses (bradesco) barcodes. 18. Written messages as well as drawings and diagrams can be sent through the telephone system using a (xfa) fax. 19. Many hotels are trying to increase security by using a (kye ardc) key card system which records every time a lock is opened and by whom.

5th lesson Summary: Location of facilities: outdoor. The time. The frequency adverbs. Whats wrong in these sentences? Where you live? Im from in Lagoa. I fine, thank you. What is your hobbies? Where do you live? Im from Lagoa. Im fine, thank you. What are your hobbies?

December 19th 2012

Vocabulary Restaurant / shoe shop / coffee shop / gym / bank / post office / fire station / police station / bus station / church / hotel / shopping centre

roundabout

zebra crossing

traffic lights

turn right

turn left

go straight ahead / go along...

A quarter past twelve A quarter to twelve How often? Com que frequncia?
GABINAE

Half past twelve

TO

PAST

Its twelve oclock

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Picture

English sentence Go straight on Elm Street. Go along Elm Street. Go down Elm Street. Follow Elm Street for 200 metres. Follow Elm Street until you get to the church.

Turn left into Oxford Street.

Turn right into Oxford Street.

Take the first turning on the right.

Go past the pet shop.

Go along the river.

Go over the bridge.

Go through the park.

Go towards the church.

Go up the hill.

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Go down the hill.

Cross Oxford Street.

The bookshop is opposite the church.

The bookshop is between the church and the pet shop.

The bookshop is on/at the corner.

The bookshop is in front of the church.

The bookshop is behind the church.

The bookshop is next to the church.

The bookshop is beside the church.

The bookshop is near the church.

never

rarely

FREQUENCY ADVERBS sometimes usually/normally

often/frequently

always 14

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Sometimes I give directions to tourists. I never wake up before 7 am. The keys are usually in my purse. Usually gyms are opened from 7 am. I am rarely late. *Com o verbo to be, o advrbio vem depois do verbo. Being clear and polite Certainly, its not far. The bank is on the corner, on your right. Go out of the hotel and turn left. Theres one very near the hotel in Avenue de Sude. Go along the street for about 50 metres. Its about a 10 minutes walk from here, sir. Its just a few minutes walk. There on the corner, on your right, is the cash point next to Go up the Avenue de Suede until you get to rue de la Buffa. the bank. You are at the Hotel Plaza in Nice. Find the travel agents on the map. Complete the directions using these phrases. turn left go along go out of on your left its not far
Guest Employee

Good morning, can you help me? Im looking for a travel agent, as I need to change my ticket. Certainly, its not far from here. Go out of the hotel and turn left. Go along the Avenue de Verdun for about 100 metres, and there are two travel agents on your left.

6th lesson Summary: The meals. The fruit and the vegetables. If somebody asks you a steak... rare (mal passado); medium (mdio); well-done (bem passado). The meals breakfast lunch tea dinner Menu appetisers (entradas) main course (prato principal) specials (pratos do dia) side dish (acompanhamentos) drinks wine list

December 21st 2012

VOCABULARY: mackerel carapau sardine sardinha codfish bacalhau squids lulas cuttle-fish choco octopus polvo swordfish - espadarte

cummin cominho garlic alho coriander coentro parsley salsa ginger gengibre cucumber pepino celery - aipo

fork garfo knife faca spoon colher plate prato ladle colher de concha

mug caneca glass copo cup chvena bowl - taa

tray tabuleiro ashtray cinzeiro drawer - gaveta

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Write the number of each picture next to the correct word.


apple banana blackcurrants cherries grapes kiwi fruit lemon melon orange pawpaw passion fruit peach raspberries star fruit strawberries 3 4 5 7 12 1 10 13 11 9 14 2 6 15 8 aparagus aubergine beetroot butter-beans carrot cauliflower courgette French beans leek lettuce okra onion peas potato radish tomato 17 2 1 16 13 8 14 10 5 3 7 6 12 11 9

Look at the picture below and write the numbers 1 12 next to the correct word or words. butter dish coffee pot cup dessert plate 6 3 11 7 jam dish milk jug saucer small knife 1 2 10 9 small napkin sugar bowl teaspoon toast plate 8 4 12 5

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Read the direct phrases, then write them more politely. Choose from the following: Could you Shall I Im afraid Would you like Please May I suggest Would you mind Actually Would you like me Theres been a slight misunderstanding Just a moment

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.

Direct Wait a minute! We havent got any left. Sit down, please. Youre wrong. Im not the head waiter. Do you want some water? Move to another table! Confirm that tomorrow, please. Do you want a taxi? Youve got the wrong date. Try this organic wine. Do you want my help?

More polite Just a moment, please. Im afraid we havent got any left. Please, take a seat. Actually, Im not the head waiter. Would you like some water? Would you mind moving to another table? Could you confirm that tomorrow, please? Would you like me to get you a taxi? Theres been a slight misunderstanding about the date. May I suggest that you try this organic wine? Shall I help you?

Correct the sentences. There are two mistakes in each. 1. Its doesnt open 8 am. It doesnt open at 8 am. 2. Im very sorry, sir, but swimming pool closes 10 pm. Im very sorry, sir, but the swimming pool closes at 10 pm. 3. Is not possible use the fitness centre after 8 pm. It is not possible to use the fitness centre after 8 pm. 4. Im very afraid its no open now. Im afraid its not open now. 5. Mrs Jones check out yesterday 8.30. Mrs Jones checked out yesterday at 8.30. 7th lesson Summary: The front office: guest relations. Present simple: exercises. EXERCISES Write the negative. 1. I play the piano very well. I dont play the piano very well. 2. Jane plays the piano very well. Jane doesnt play the piano very well. 3. They know my phone number. They dont know my phone number. 4. We work very hard. We dont work very hard. 5. He has a bath every day. He doesnt have a bath every day. 6. You do the same thing every day. You dont do the same thing every day. Study the information and write the sentences with like. 1. Bill and Rose like classical music. Carol doesnt like classical music. I like classical music. 2. Bill and Rose dont like boxing. Carol likes boxing. I like boxing. 3. Bill and Rose like horror films. Carol doesnt like horror films. I dont like horror films.
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January 4th 2013

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Write about yourself. Use: I never... or I often... or I dont... very often (watch TV) I dont watch TV very often. (go to the theatre) I dont go to the theatre very often. (ride a bicycle) I often ride a bicycle. (eat in restaurants) I dont eat in restaurants very often. (travel by train) I never travel by train.

Complete the sentences. All of them are negative. Use dont/doesnt + one of these verbs: cost go know read see use 1) I buy a newspaper every day but sometimes I dont read it. 2) Paul has a car but he doesnt use it very often. 3) They like films but they dont go to the cinema very often. 4) Amanda is married but she doesnt wear a ring. 5) I dont know much about politics. Im not interested in it. 6) Its not an expensive hotel. It doesnt cost much to stay here. 7) Brian lives near us but we dont see him very often.

wear

Put the verb into the correct form, positive or negative. 1) Margaret speaks four languages English, French, German and Spanish. (speak) 2) I dont like my job. Its very boring. (like) 3) Wheres Martin? Im sorry. I dont know. (know) 4) Sue is a very quiet person. She talks very much. (talk) 5) Jim drinks a lot of tea. Its his favourite drink. (drink) 6) Its not true! I dont believe it! (believe) 7) Thats a very beautiful picture. I like it very much. (like) 8) Mark is a vegetarian. He doesnt eat meat. (eat)

GUEST RELATIONS
What does the receptionist say to the hotel guests? Write the letter of each phrase in the speech bubble of the correct picture. a) Could you spell that, please? b) Good evening, sir. May I help you? c) Im afraid your room isnt quite ready yet. Would you mind taking a seat in the lounge for a few minutes? d) Im sorry youve had to wait, madam. How can I help you? e) Of course, sir. Ill call you when it comes. f) Im terribly sorry that youre not happy with your room. g) Could I possibly ask you to park your car round the back? h) One moment, please madam, and Ill work out the total. i) Can I suggest you try our evening entertainment. Its always very popular. j) Im so glad youve enjoyed your stay with us. We look forward to welcoming you back again in the future.

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Write these verbs + -s or -es. 1 (read) 2 (think) she reads he thinks 3 (fly) 4 (dance) it flies he dances 5 (have) 6 (finish) she has it finishes

Complete the sentences about the people in the pictures. Use the verbs: eat go live play play sleep

1. He plays the piano. 2. They live in a very big house. 3. She eats a lot of fruit. Complete the sentences. Use these verbs: boil close cost cost like 1. Margaret speaks four languages.

4. They play tennis. 5. They go to the cinema a lot. 6. He sleeps eight hours a night.

like

meet

open

speak teach

wash

2. In Britain the banks usually open at 9.30 in the morning. 3. The City Museum closes at 5 oclock in the evening. 4. Tina is a teacher. She teaches mathematics to young children. 5. My job is very interesting. I meet a lot of people. 6. Peter washes his hair twice a week. 7. Food is expensive. It costs a lot of money. 8. Shoes are expensive. They cost a lot of money. 9. Water boils at 100 degrees Celsius. 10. Julia and I are good friends. I like her and she likes me. Write sentences from these words. Put the verb in the right form. 1. (always / early / Sue / arrive) Sue always arrives early. 2. (basketball / I / play / often) I often play basketball. 3. (work / Margaret / hard / usually) Margaret usually works hard. 4. (Jenny / always / nice clothes / wear) Jenny always wears nice clothes. 5. (dinner / we / have / always / at 7.30) We always have dinner at 7.30. 6. (television / Tim / watch / never) Tim never watches television. 7. (like / chocolate / children / usually) Children usually like chocolate. 8. (Julia / parties / enjoy / always) Julia always enjoys parties.

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Write sentences about yourself. Use always / never / often / sometimes / usually. 1. (watch television) I usually watch television in the evening. 2. (read in bed) I usually read in bed in the evening. 3. (get up before 7 oclock) Sometimes, I get up before 7 oclock. 4. (go to work/school by bus) I never go to work by bus. / I always go to school by bus. 5. (drink coffee) I usually drink coffee in the morning.

PRESENT SIMPLE
Do you like cooking? - Yes, I do. / Yes, I like cooking. - No, I dont like cooking.
auxiliary verb main verb (its always in the infinitive)

*Do serve de verbo auxiliar e expresso na interrogativa e na negativa.

Examples: Do you like chocolate? Yes, I do. I like chocolate. / - No, I dont. I dont like chocolate. Does he like chocolate? Yes, he does. He likes chocolate. / - No, he doesnt. He doesnt like chocolate. I/we/you/they read he/she/it reads Remember: - es after s / sh / -ch: -y ies: also: passpasses studystudies dodoes finishfinishes trytries gogoes watchwatches like likes work works live lives watch watches do does have has

We use the present simple for things that are true in general, or for things that happen sometimes or all the time: I like big cities. The shops open at 9 oclock and close at 5.30. Tim works very hard. He starts at 7.30 and finishes at 8 oclock in the evening. The Earth goes round the Sun. We do a lot of different things in our free time. It costs a lot of money to stay at luxury hotels.

always/never/often/sometimes/usually + present simple Sue always arrives at work early. (not Sue arrives always) I usually go to work by car but sometimes I walk. (not I go usually) Julia never eats breakfast. Tom lives near us. We often see him.

8th lesson Summary: Present simple: exercises.


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January 7th 2013

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Put the sentences in English. 1. A que horas acorda, geralmente? What time do you usually wake up? 2. No tenho reserva. I dont have a reservation. 3. O banco no longe daqui. Fica a 5 minutos a p. The bank is not far from here. Its five minutes walking. 4. Desa at ao rs-do-cho. Saia do elevador e sua esquerda. Go down to the ground floor. Go out of the lift and its on your left. 5. O roupo de banho est atrs da porta. The bathrobe is behind the door. 6. Lamento, mas no h nenhum computador no quarto. Im sorry, but there is no computer in the room. 7. Deseja tomar uma bebida enquanto espera? Would you like a drink while you wait.

Put the sentences in the negative and interrogative form. 1. She has a reservation. She doesnt have a reservation. Does she have a reservation? 2. The waiter suggests the house wine. The waiter doesnt suggest the house wine. Does the waiter suggest the house wine? 3. There are many waitresses in this restaurant. There arent many waitresses in this restaurant. Are there many waitresses in this restaurant? 4. They are late for work. They are not late for work. Are they late for work?

Write questions with Do...? and Does...? 1. I like chocolate. And you? 2. I play tennis. And you? 3. Tom plays tennis. And Ann? 4. You live near here. And your friends? 5. You speak English. And your brother? 6. I do exercises every morning. And you? 7. Sue often goes away. And Paul? 8. I want to be famous. And you? 9. You work hard. And Linda?

Do you like chocolate? Do you play tennis? Does Ann play tennis? Do they live near here? Does your brother speak English? Do you do exercises every morning? Does Paul often go away? Do you want to be famous? Does Linda work hard? 22

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Write questions. Use the words in brackets (...) + do/does. Put the words in the right order. 1 (where / live / your parents?) Where do your parents live? 2 (you / early / always / get up?) Do you always get up early? 3 (how often / TV / you / watch?) How often do you watch TV? 4 (you / want / what / for dinner?) What do you want for dinner? 5 (like / you / football?) Do you like football? 6 (your brother / like / football?) Does your brother like football? 7 (what / you / do / in the evenings?) What do you do in the evenings? 8 (your sister / work / where?) Where does your sister work? 9 (to the cinema / often / you / go?) Do you often go to the cinema? 10 (what / mean / this word?) What does this word mean? 11 (often / snow / it / here?) Does it often snow here? 12 (go / usually / to bed / what time / you?) What time do you usually go to bed? 13 (how much / to phone New York / it / cost?) How much does it cost to phone New York? 14 (you / for breakfast / have / usually / what?) What do you usually have for breakfast? Complete the questions. Use these verbs: do do enjoy

go

like

start

teach

work

What do you do? Do you enjoy it? What time do you start in the morning? Do you work on Saturdays? How do you go to work? And your husband. What does he do? What do you teach? Does he like his job? Write short answers (Yes, he does. / No, I dont. etc.). 1. Do you watch TV a lot? No, I dont. / Yes, I do. 2. Do you live in a big city? No, I dont / Yes, I do. 3. Do you often ride a bicycle? Yes, I do. / No, I dont. 4. Does it rain a lot where you live? No, it doesnt. / Yes, it does. 5. Do you play the piano? No, I dont. / Yes, I do. 9th lesson Summary: In the restaurant: dealing with orders for desserts and coffee; payment. In restaurant: frequently questions Have you finished? Did you enjoy the meal? / How was your meal?

I work in a bookshop. Its OK. At 9 oclock. Sometimes. Usually by bus. Hes a teacher. Science. Yes, he loves it.

January 9th 2013

Would you like a dessert? / Would you like to see the desert menu? Would you like a coffee? / Can I get you a coffee?
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Study these two conversations between the waitress and guests. Put the sentences in the correct order to make the conversations. Guest 1 Waitress Waitress Waitress Guest 1 Guest 1 Waitress Guest 2 Waitress Waitress Guest 2 Guest 3 Waitress Guest 3 4 3 1 5 2 6 7 2 1 5 4 6 3 8 Im afraid Im full. Would you like to see the dessert menu? How was the fish, sir? Can I get you a coffee or a liqueur? Very good. Just an espresso, please. Oh, and the bill. Its a light cake with chocolate, biscuit, cream and marsala. Oh, just something light, what can you recommend? Would you like a dessert, madam? And for you, sir? The fruit salad sounds fine. Whats tiramisu? How about the fresh fruit salad or some ice cream? OK, Ill try that.

Study these sentences. Decide who is speaking, one of the guests or the waitress. Write G(uest) or W(aitress) next to each sentence. W G G W G W Was everything all right, sir? Excuse me. Is this item correct? Oh, and can I pay by visa? We hope to see you again. Is service included? Yes, sir, its included. 1 8 4 12 6 7 W G G G W W We accept all kind of credit cards. The chocolate souffl was delicious... I thought we had only one bottle of wine. Can I have the bill, please? Here you are, weve corrected the mistake. Oh, Im very sorry, sir, Ill check that for you. 5 2 9 3 11 10

In the Restaurant W G W G W G W W G W G W G W W G W G W G Good evening. Can I help you? Good evening, we would like to have dinner. Do you have a reservation? No, we dont have a reservation. Do you have any preference about the table? Yes, near the window, please. Ok. Here is your table. And here is the menu. (...) Are you ready to order? Yes, we are. I will have the steak well-done and for my wife the boiled codfish. What would you like to drink? I would like the house red wine and a bottle of water for my wife, please. Ok, sir. Would you like any appetisers while you wait? Yes. Can you bring us bread, butter and olives? Certainly. Just a moment, please. (...) Here is your meal. I hope you enjoy it. Thank you. (...) Was everything all right, sir? Yes, everything was perfect. Can I bring you our dessert menu? Yes, please. (...) 24

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W G W W W G W G W G W W G W G W

Are you ready to order? Yes. We would like the tiramisu for both. Ok, sir. Good choice! Here are your desserts. (...) Would you like to have coffee? Yes, we do. Two coffees, please. And the bill, please. (...) Here are the coffees and your bill. Can we pay it by credit card? Yes, you can. We accept all kind of credit cards. Excuse me, we dont have this item. Oh, Im very sorry, sir. Ill check that for you. (...) Here is the correct bill. Ok. Thank you, sir. We hope to see you sooner. Ok, good evening. See you next time. Good bye, sir. January 11th 2013

10th lesson Summary: Complaining: talking about complaints. Singular person child man woman leaf (folha de rvore) tooth foot people children men women leaves teeth feet Plural

The skin of an orange tastes quite bitter. (amargo) Food cooked with chilli is hot. (picante) Indian food is spicy. (condimentada) If you forget the salt and pepper the food will be bland. (insonso) Lemon juice is sour. (azedo) Too much fat used in cooking can make the dish greasy. (gordurosa) A dish without enough liquid is dry. (seco) Toast cooked too long tastes burnt. (queimado) complaint (reclamao); complain (reclamar) - The glass is dirty! - Im sorry, Ill get another one. - I asked for my beefsteak rare and it is burnt! - Im terribly sorry, sir. Ill get you another one. will get (affirmative) future infinitive
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What are complaints? Complaints are expressions of "displeasure or annoyance" in response to an action that is seen by the speaker as unfavourable. Suppose you want to complain about the pizza you have just ordered because it's too salty, what are the expressions needed to express and respond to complaints? Complaining: Here are expressions you can use when complaining: I have a complaint to make. ... Sorry to bother you but... I'm sorry to say this but... I'm afraid I've got a complaint about... I'm afraid there is a slight problem with... Excuse me but there is a problem about... I want to complain about... I'm angry about... Examples: Have a complaint to make. I'm sorry to say this but 1. I'm afraid I've got a complaint about your child. He's too noisy. 2. I'm afraid there is a slight problem with the service in this hotel. 3. Excuse me but you are standing on my foot. 4. I want to complain about the noise you are making. 5. I'm angry about the way you treat me. Your pizza is just too salty. Your food is inedible.

Responding to complaints Positive response to complaints: I'm so sorry, but this will never occur / happen again. I'm sorry, we promise never to do the same mistake again. I'm really sorry; we'll do our utmost/best not to do the same mistake again. Negative response to complaints: Sorry there is nothing we can do about it. I'm afraid, there isn't much we can do about it. We are sorry but the food is just alright.

Things to remember about complaints: When expressing a complaint in English, it helps to be polite. Although "I'm angry about your pizza. It's too salty" is one possible way of expressing a complaint, it is considered too rude and you'd better use more polite expressions if you want to get what you want!

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DIALOGUE

In the hotel
Receptionist Guest Receptionist Guest Receptionist Guest Receptionist Guest Receptionist Guest Receptionist Guest Receptionist - Good morning, sir. How can I help you? - Excuse me, sir. I have a complaint to make. - What happened? - Its about the room. This morning, when I went to have my bath there was no hot water in the shower. - Im very sorry, sir. I have to check with the maintenance staff whats happening. Do you wish to write in our complaints book? - Of course, I do. - Ok, sir. Ill get you the complaints book. Here it is! - Its unacceptable that a hotel like this have such problems! - Youre right, sir. We apologise. Can we offer you anther room, for instance our suite? - Yes, I accept but anyway I want a discount. - Ok, sir. The suite is free of charges and we offer you a 10% discount over the total of your staying. - Ok, I think thats acceptable. - We always want to keep our clients satisfied. I hope you enjoy the rest of your staying with us. If you need anything else, please, let me know.

Vocabulary clothes (roupa) jacket (casaco) ripped (rasgado) son (filho) 11th lesson Summary: Reading dialogues: on the phone. Being polite on the telephone. Exercises. ON THE PHONE
Employee: Caller: Employee: Caller:

skirt (saia) spotted (s bolinhas) pet (animal de estimao) dead (morto)

trousers (calas) size (tamanho) goldfish (peixinho) rotten (podre)

dress (vestido) wrap (embrulho) daughter (filha) fitting-room (provador) January 14th 2013

Hello, Plaza Hotel, can I help you? Yes, good morning, room number 529, please, Angela Morris should be there. Ill put you through... Im afraid there is no answer, can I take a message? Yes, its Mr. Mori thats M-O-R-I. Ill call again later. Hello, Plaza Hotel, can I help you? Yes, can you put me through to Mr. Jackson, its room 132. ... Im afraid the line is busy, would you like to hold? OK, Ill hold. The line is still busy, Im afraid. Ill leave a message: will you tell Mr. Jackson to call Peter at home? Certainly, sir. 27

Employee: Caller: Employee: Caller: Employee: Caller: Employee:


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Employee: Caller: Employee: Caller: Employee: Caller: Employee: Caller: Employee: Caller:

Good morning, Plaza Hotel, can I help you? Yes, good morning, can I speak to Bill Preston in suite 2? Right madam, just connecting you... Im afraid there is no answer, would you like to leave a message? Oh dear, yes, tell him Ill meet him in the hotel bar at 7pm. And your name, please? Its Paola Neri. Could you spell that, please? Yes, its P-A-O-L-A N-E-R-I. Thank you, Ill make sure he gets the message. Thank you. The Plaza Hotel, can I help you? Yes, Id like to speak to Jacqueline Dupont, in room 398, please. I think I saw her leave, Ill just check... Im sorry, madam, but there is no reply from her room. Can I leave a message? Of course. Tell her to call the office as soon as possible, would you? Certainly, Ill make sure she gets the message. Thank you. BEING POLITE ON THE TELEPHONE

Employee: Caller: Employee: Caller: Employee: Caller: Employee: Caller:

May Could you? Can

help

Yes, please. I would like to speak to... the manager. ... Mr. Fry.

Of course. Certainly. Just a moment, please. Sure.

Useful phrases How can I help? Can I speak to..., please? Whos calling, please? Please hold Ill just put you through Could I speak to..., please? Who shall I say is calling? Ill see if hes in Ive got... on the phone for you Just a second Hang a moment Como posso ajudar? Posso falar com..., por favor? Quem fala, por favour? Por favour, aguarde. Vou coloc-lo em linha Posso falar com..., por favor? Quem devo anunciar? Vou ver se est Tenho o ... ao telefone para si Aguarde um segundo Aguarde um momento

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Choose the one correct answer 1. When you telephone a company the person answering the phone may ask you a question. Which is the correct question? a. Whos calling please? b. Who calls? c. Who it is? d. Who called? 2. Which phrase means the same as hang a moment? a. Just a second b. Ill put you on c. Go ahead d. Im ready 3. Choose the correct word: Please ... and Ill put you through. a. stop b. stay c. talk d. hold 4. What is the expression used to connect two people on the telephone? a. Im sending you through b. Im putting you through c. Im calling you through d. Im talking you through

I. Complete the questions using the words in the box. a. make f. repeat a) b) c) d) e) f) g) h) b. send g. speak c. leave h. take d. get i. book e. call

Can I speak to Mr. Jameson, please? Can I make a phone call? Can I leave / take a message? (two answers) Can I book a table for you? Can I get you a cup of coffee? I beg your pardon. I dont understand. Can you repeat that, please? Can I send a fax? Can I call you a taxi?

II. We use a lot of standard phrases to start and finish telephone calls. Make yourself a check list for future reference. Study the table below and then add these phrases. a. b. c. Anyway... How are things? Im phoning to ask... d. e. f. Ill look forward to seeing you on Tuesday, then. Let me know if theres anything I can do. Thank you for calling.

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LNGUA INGLE SA - ATENDIMENTO Nice to hear from you. How are you? How are things? (b) The reason Im phoning is... Im phoning to ask... (c) Right then... Anyway... (a) Give me a ring if you have any problems. Let me know if theres anything I can do. (e) See you on the 26th, then. Until Friday, then. Ill look forward to seeing you on Tuesday, then. (d) Thanks for your help. Have a nice day. Thank you for calling. (f)

5 0 O R A S 5 0 H O R A S 5 0H H O R A S

Welcoming the call Polite enquires Saying why youre phoning Indicating youre ready to finish Offering help

Confirming future plans

Ending on a friendly note

III. Match the sentences to their meaning in Portuguese. a. Youre very faint. b. Hes tied up at the moment. c. Could you read that back to me? d. Can you bear with me for a second? e. Ill get back to you first thing on Monday. TELEPHONE MESSAGES: Useful Phrases Can I speak to , please? Im afraid hes in a meeting Can I help? Can you call back later? Can I take a message? Could you tell him that... Can I take your number, please? OK, Ill make sure he gets the message Fill in the blanks
Claire: Jennifer: Claire: Jennifer: Claire: Jennifer: Claire: Jennifer: Claire: Jennifer: Claire: Jennifer: Claire:

1. Ele est ocupado de momento. 2. No o consigo ouvir. 3. Tem um segundo para me ouvir? 4. Contacto-o logo na Segunda-feira de manh. 5. Pode ler-me isso novamente?

Hello, finance department. Hello, can I speak to Adrian Hopwood, please? Im afraid hes in a meeting at the moment. Can I help? No, I need to talk to Mr Hopwood, I thing. What time will he be out of the meeting? In about an hour. Can you call back later? Okay, Ill do that. Or can I take a message? Actually, would you mind? Could you tell him that Jennifer McAndrews called and that Im in the office all day if he could call me back. Can I take your number, please? Yes, its 309711984. 309711984. Okay, Ill make sure he gets the message. Thanks very much for your help, Goodbye! 30

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