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Maureen A.


Carlisle, PA 17015 Cell: 610-745-3198

Employment Experience:
Appalachian Orthopedic Center Carlisle, PA Practice Administrator May 2006 November 2013 Directed, supervised and coordinated the overall operations of clinical and administrative departments with a proactive management style Responsible for all aspects of Practice Operations and facility management Implemented use of Key Performance Indicators to monitor and improve practice operations Expanded practice operations by establishing two satellite locations and utilizing a Physicians Assistant into operations Implemented Durable Medical Equipment program within the practice to improve patient satisfaction and convenience and increase practice cash collections Responsible for Payor contracting including operational challenges and financial performance Restructured organizational chart to best meet the needs of practice operations Developed policy and procedure manuals and personnel manual Designed and documented job descriptions for all positions within the practice, set expectations of staff behavior and effectiveness and manage to those expectations Developed and executed short and long term strategic goals set in conjunction with the Board of Directors Continuously evaluating the efficiencies that can be achieved by more fully utilizing the practice EMR Planned, developed and implemented marketing plan to improve practice relations and perception in the communities including community outreach programs and entrance into the social media environment Effectively communicated expectation of excellence in patient care and excellence in customer service to all staff Implementation Management Assistance, Inc, (IMA, Inc.) Chadds Ford, PA Consulting Manager In the Revenue Cycle Practice May 2001 May 2006 Interim Director of Physician Practice Network responsible for twenty physician practices and one hundred and twenty employees. Involved in financial turnaround of practice network, physician contract negotiations, policy and procedure development, staff development and all operational challenges in the practices. Conducted assessment of a Central Billing Office operation for a large, urban health system to uncover opportunities for improvement to process and effectiveness of cash collections Interim Practice Administrator for a hospital owned Anesthesia Practice. This included development of policies, procedures and job descriptions, worked collaboratively with other hospital departments to ensure patient needs were addressed, managed an outside billing agencys effectiveness and processes and assisted with recruitment for a full time Practice Administrator Designed job descriptions, policies and procedures for a newly developed functional model business office operations Implemented and managed reorganization of hospital business office to functional model which resulted in an increase in cash collections by 10% and a reduction in the Accounts Receivable Provided financial support for Operations Improvement Project resulting in identification and implementation of net expense reduction opportunities of 5% of the operating budget Co-authored web based training program geared towards business operations of physician practices KPMG, LLP Philadelphia, PA Senior Consultant in the Assurance Based Advisory Services August 1999 May 2001 Developed and executed Physician Practice Operational audits to identify opportunities to increase practice revenue while maintaining or decreasing practice expenses Responsible for project management, development of proposals, creation and management of project budgets; proven ability to multiple tasks and prioritize in management of project, staff and client needs Lead resource for the firm regarding the HIPAA Transactions Sets/Data Sets as they relate to HIPAA services to clients Developed education and training materials and conducted presentations at seminars for prospective clients regarding healthcare regulatory issues related to Hospital Outpatient Ambulatory Payment Classifications (APC) Assisted clients with operational assessments to identify risk area for revenue leakage and opportunities to more accurately capture missed revenue Assisted in long-term care and skilled nursing facility billing reconciliation project for an urban, academic health system

Jefferson Health System, Great Valley Health (GVH) Paoli, PA Regional Operations Manager September 1997 - July 1999 Managed seven internal medicine practices with a budgeted net revenue of $6.7 million Managed, under Management Service Organization (MSO) agreement, seven family practice physicians Integral part of management team responsible for developing a new physician compensation model Managed Hospitalist program based at Bryn Mawr Hospital to positively impact length of stay and costs Integral part of management team handling contract negotiations for prospective physicians Worked with practices through all phases of integration into the GVH system Transitioned practices from retiring physicians to new associates Recruitment and hiring of physicians and staff Operationalized practice consolidations to improve efficiencies and financial stability Improved operational efficiencies in office through review of staffing appropriateness Allegheny University of the Health Sciences Medical Practice Philadelphia, PA Practice Administrator (1/97 6/97) March 1996 - June 1997 Responsible for the day to day operations of two family medicine/internal medicine practices Managed all aspects of staffing, patient scheduling, billing and coding, patient issues, and physician needs Reorganized operational procedures at practices to significantly increase productivity and patient satisfaction Responsible for staff development of employees Worked with physicians to further integrate the practices into the Allegheny system Regional Operations Manager (3/96 1/97) Responsible for all non-clinical aspects of fifteen medical practices, including financial, operational, personnel and billing Directly supervised office managers to monitor compliance with corporate policies and procedures, and integration into the Allegheny system Enhanced and improved managers organizational and professional skills to increase their productivity and effectiveness Developed methods to increase practice revenue; monitored and controlled all practice expenses Set operational and billing standards across all practices Worked with physicians to further the integration process into the Allegheny System Albert Einstein Medical Center Philadelphia, PA Senior Financial Analyst (12/94 3/96) December 1993 - March 1996 Analyzed revenue and expense projections and variances for 55 assigned cost centers with a budgeted revenue of $30 million Responsible for annual expense budgets for same cost centers Designed model for utilization spreads by payor, by service, by month Assistant Business Office Manager, Willowcrest Skilled Nursing Facility (12/93 11/94) Responsible for the daily operations of the business office and admissions, for a 120 bed skilled nursing facility Coordinated and prepared operating and capital budgets for the division Monitored revenue, expense and utilization data and reported on variances Resolution Trust Corporation Norristown, PA Financial Consultant January 1992 - December 1993 Member of an outside consulting team responsible for the reconciliation of Financial, Cash Tracking and Real Estate Owned (REO) management systems with a value of approximately $200 million dollars. Captured and presented information to upper management for problem identification and resolution. ROMAC - Financial Consultants Philadelphia, PA Accounting Consultant at GE Aerospace, Camden, NJ June 1991 - January 1992 Responsible for $100 million dollars of asset reconciliation, government property and contract accounting. U.S. Parawood Corporation New York, NY and High Point, NC Statistical Analyst and Forecaster September 1988 - December 1990 Developed, implemented and maintained inventory ordering and tracking system to route $30 million per year of products from foreign suppliers through shipment to U.S. customers. Designed and executed financial analysis for investors/owners to monitor the needs and growth of the company.

St. Josephs University, Philadelphia, PA - M.B.A. with an emphasis in Healthcare Administration Drexel University, Philadelphia, PA - B.S. in Business Administration, Finance major Affiliations: MGMA, PA MGMA past Board Member and past Co-Chairperson of the Membership/Member Benefits Committee

Volunteer Activities:
Amyotrophic Lateral Sclerosis (ALS) Association volunteer since 2000 including Annual Advocacy Day in Washington, DC Chamber of Commerce, Education Committee, Carlisle, PA, past member Chamber of Commerce, Women in Business Roundtable committee, West Shore Chamber of Commerce, Mechanicsburg, PA, past member Safe Harbour, Planning Committee Member, Carlisle, PA