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INFORMATiON TECHNOLOGY PRACTiCE

CIO EXecUTiVe BoARD ENTeRPRiSe ARcHiTecTURe EXecUTiVe CoUNciL

The Future of Architecture Roles and Skills

CIO EXecUTiVe BoARD ENTeRPRiSe ARcHiTecTURe EXecUTiVe CoUNciL
Executive Directors Shvetank Shah Warren Thune Managing Director David Kingston Practice Manager Bart Kaplan Senior Director Chris Mixter Project Manager Audrey Mickahail Executive Advisors Brent Cassell Christiane Groth Aron Kuehnemann Bill Lee Tim Macintyre Dorota Pietruszewska Kristin Sherwood Alex Stille Nat Ward Quantitative and Financial Analysis Group Managing Director Kavitha Venkita Benchmarking Research Team Joydip Bose Papia Debroy Rumki Saha

INFORMATiON TECHNOLOGY PRACTiCE

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CoNTeNT PUbLiSHiNG SoLUTioNS
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EAEC1179911SYN

TABLE OF CONTENTS
Executive Summary • iv Introduction • 1 Architecture Roles and Skills in 2015 • 7 Drivers of Change • 15 Appendix: The Architecture Roles and Skills Assessment Framework • 23

EAEC1179911SYN

Along with the service manager. Within the remaining IT organization. Service management begets service architects. reducing the pool of internal technical experts by 80%. the news is usually positive. strategy and design are ascendant. Operational roles in areas such as application and infrastructure management and software architecture will be externalized. CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www. Combining IT and business expertise. talent sourcing needs to broaden beyond the traditional boundaries of IT. and enterprise architects. This concentration of expertise may challenge architects to respond to demand for their technical depth. Note that the importance of technical skills will decrease relative to business and soft skills. Combine training with new hiring opportunities as they become available. For enterprise architecture. As a result of these shifts. service management.executiveboard. Our conversations with hundreds of IT leaders since the research was published show that many of the changes are already underway. increasingly to the cloud. while up to 30% will move to multifunctional shared services groups or to business units. some roles will be externalized. A call to action: Anticipate the talent gaps in your organization. this role will be challenging to fill. while also meeting an increased need for strategy and architecture within IT and multifunction shared services groups. but IT’s demand for strategy and design will increase. a new-to-world role for service architects will be needed. driven by information management. and use the job descriptions as a starting point for evolving your architecture organization. while technology-savvy business partners will take greater responsibility for IT decision making. These are the conclusions of the Council’s research into The Future of Corporate IT. Higher order skills such as stakeholder management and usability design are gaining importance. and collaboration. Demand for some architecture roles will greatly increase. and IT strategists will be beneficiaries in the shifting IT landscape. and. as a result. long playing an advisory role within IT. Enterprise architecture. Refer to the skills framework in the appendix of this study to forecast needed skills. information. technical. while others will move out of the central IT organization. Most traditional application and infrastructure delivery roles will be externalized. Information management will gain in importance relative to process automation. business architects. service architects will be responsible for defining service delivery that supports the strategy and key performance metrics of the service. Architecture will be one of the last bastions of technical expertise. iv EXecUtIVe sUMMaRY The IT organization of 2015 will look radically different from today. These individuals will act as liaisons between business. The IT organization of the future will have a skill profile closer to that of today’s enterprise architecture organization. Information architects.com/it EAEC1179911SYN . IT will deliver end-to-end services and become more integrated into a multifunctional shared services group. Most delivery operations will be externalized. The Council expects demand for these roles to more than double by 2015. As enterprises reorganize into services. Twenty-five percent of current IT roles will remain in a central IT organization. will need to reorient itself to new organizational structures and dynamics.

com/it © 2011 The Corporate Executive Board Company. EAEC1179911SYN 1 .executiveboard.THe FUtURe of ARcHItectURe Roles and SKIlls Introduction Architecture Roles and Skills in 2015 Drivers of Change Appendix: The Architecture Roles and Skills Assessment Framework CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www. All Rights Reserved.

2. including the rise of the knowledge worker. Business process design is used to define future capabilities and drive competitive advantage. Consequently. and the emergence of technology as a service. not providers. Right-Sourced IT—Delivery combines external provision with significant internal resources as vendors are uncompetitive for many critical tasks. The five shifts will be driven by 10 external trends affecting IT demand and supply. Fully Functional IT—The scope of the central IT function encompasses strategy. CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www. please see the research study The Future of Corporate IT. and role in the coming years. 3. data analytics. All Rights Reserved.executiveboard. and knowledge worker enablement.  Business Process First—Business process automation absorbs the largest share of IT investment. evolve into business roles.executiveboard. or be externalized. ■ 1. information management skills will rise in importance relative to business process design. Ownership. The CIO position will expand to lead this group or shrink to manage IT procurement and integration. structure. and delivery with direct control of almost all IT–related resources and activities vested in the CIO. 5. Remaining IT roles will be housed in a business shared services group. and Role IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework . EAEC1179911SYN THE FUTURE OF CORPORATE IT www. For more on these findings. The IT function is increasingly centralized as a stand-alone shared service. Externalized Service Delivery—Delivery will be predominantly externalized as vendors expand service provision and internal resources become brokers. Diminished Stand-Alone IT Role—IT roles will embed in business services. Pressure for Central—Liaison and governance guide business units and end users away from obtaining their own IT capabilities. social media. a techsavvy workforce. CIO6012110SYN FIVe SHIfts THat WIll DRIVe RadIcal CHanGe In IT Talent Needs Current State The Future of Corporate IT Information Over Process—The competitive advantage from information technology will shift toward customer experience. Greater Business Partner Responsibility—Business unit leaders and end users will play a greater role in obtaining and managing technology for themselves where differentiation has more value than standardization. The Future of Corporate IT How to Prepare for Five Radical Shifts in IT Value.com/it © 2011 The Corporate Executive Board Company.com/IT INFORMATION TECHNOLOGY PRACTICE 4. IT Embedded in Business Services—Centrally provided applications and infrastructure will be embedded in business services and delivered by a business shared services organization. IT as a Service Provider—Applications and infrastructure are bundled into services that directly reflect business partner technology consumption. governance. The Future of Architecture Roles and Skills 2 IT organizations face five radical shifts in the way they create value and in their ownership. ubiquitous data.

IT strategy. Roles requiring business knowledge will become embedded in business units or multifunctional shared services. ManY Roles WIll Relocate as IT Is UnbUndled ■ Requires Business Knowledge Business Greater Business Partner Responsibility—Business unit leaders and end Units/End users will play a greater role in obtaining and managing technology for Users themselves where differentiation has more value than standardization. account manager. not providers. service manager. All Rights Reserved. Skill IT External Providers Externalized Service Delivery—Delivery will be predominantly externalized as vendors expand service provision and internal resources become brokers. Roles such as business analysts and project managers move here. CISO) also reside here. and those benefiting from scale will be externalized.Many IT roles will relocate or require new skills.com/it © 2011 The Corporate Executive Board Company. PMO. EAEC1179911SYN IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework Introduction 3 . Requires Technology Knowledge Business Unit Specific Scale Industrywide CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www.executiveboard. Information architecture and insight roles and most office of the CIO roles (EA. Multifunctional Shared Services Group IT Embedded in Business Services—Centrally provided applications and infrastructure will be embedded in business services.

policy design. services. share information. evolving. user experience. ■ Manage the performance of external resources and blended internal and external teams. 2. ■ Make service cost recovery transparent and aligned to business value. and disbanding virtual teams. ■ Plan for device-agnostic IT. Collaboration Across Functional. organizations will need new capabilities in architecture. 6. ■ Help business unit leaders understand and manage their risk exposure. EAEC1179911SYN IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework . 5. 4. and Organizational Boundaries ■ Work seamlessly across regions and functions forming. technology.executiveboard. Shored Up Security for a De-Perimeterized Environment ■ Assess end user–related vulnerabilities and risks and invest in user awareness. Business Enablement Anchored on a Deep Understanding of the End-User Experience ■ Develop an anthropological understanding of knowledge worker behavioral drivers and decision making. New CapabIlItIes DeManded bY tHe FIVe SHIftS 1. ■ Combine IT governance with governance of other centrally managed resources. Expanded Architecture to Defend Information Integration ■ Maintain integrated systems and information while migrating to the cloud. Professionalized Service Management ■ Manage business services end-to-end from service strategy to service delivery and improvement. ■ Combine information. Redefined Enterprise Governance ■ Maintain central coordination of portfolio prioritization. CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www. and generate insight. ■ Accelerate policy development for new devices. security. and business-led technology decisions. and governance.com/it © 2011 The Corporate Executive Board Company. service management. All Rights Reserved. Regional. ■ Teach users to collaborate. ■ Adopt a challenger profile to reframe business units’ service needs. and business architecture to enable business services. The Future of Architecture Roles and Skills 4 To thrive as the five shifts occur. and standards setting without compromising business partner responsibility. ■ Upgrade the quality and flexibility of interface design. and information visualization. 3. not just how to use a tool.

A Map of FUtURe ARcHItectURe Roles Likely Importance and Location of IT Roles in 2015 Heightened Importance New-toWorld Roles Change in Importance Within the Organization Service Architect Roles to Grow Roles to Transform Business Architect Information Architect IT Strategist Chief Architect Enterprise Architect Solution Architect Future Importance Within the Organization High Externalize Software Architect Diminished Importance Primary Location for the Role: Business Units and/or Multifunctional Shared Services IT (Within Shared Services) External Providers CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www.executiveboard.com/it © 2011 The Corporate Executive Board Company. EAEC1179911SYN IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework Introduction 5 . All Rights Reserved.

PROCOM. and role over five years. The Future of Architecture Roles and Skills 6 The research used a model of 109 IT skills and 30 IT roles to assess the likely impact on IT talent of the five shifts described in The Future of Corporate IT. highlighting those that move to vendors or become business roles Identified new-to-world skills and roles implied by the five shifts Determined the most significant skills shortages and most likely sources of recruitment for those skills CIO Interviews and Surveys Validated against IT skills frameworks such as SFIA. For a more detailed description of the analysis.com/it © 2011 The Corporate Executive Board Company. ownership. each shift has been assessed for value and risk in a survey of 128 IT leaders Identified and defined 109 skills and 30 roles that currently exist in IT organizations and mapped the skills to the roles Quantified the impact of the five shifts on the future importance of each skill and role Identified the future location of each role. EAEC1179911SYN IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework . All Rights Reserved. MetHodoloGY Future IT Skills Research Process The Future of Corporate IT IT Roles and Skills Assessment Framework Analysis and Findings ■ ■ Describes five shifts in IT value. see p. The analysis was supported by interviews and surveys with more than 60 organizations to understand their outlook on future IT skills and roles. 33 in the appendix.executiveboard. and job descriptions and competency models from individual organizations Interviewed and surveyed 60 CIOs and other IT leaders to understand their talent plans and outlook for roles and skills CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www.

THe FUtURe of ARcHItectURe Roles and SKIlls Introduction Architecture Roles and Skills in 2015 Drivers of Change Appendix: The Architecture Roles and Skills Assessment Framework CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www. EAEC1179911SYN 7 .com/it © 2011 The Corporate Executive Board Company. All Rights Reserved.executiveboard.

Other roles will see lesser increases in importance but will change significantly from today. Source: CIO Executive Board. StRateGY and InfoRMatIon Roles RIse Most In IMpoRtance Projected Changes to IT Roles by 2015 Most Significant Estimated Changes in Average Number of Positions Required by 2015 ■ Service Architect Integrates business. Demand for information architects and business architects will more than double by 2015.com/it © 2011 The Corporate Executive Board Company. and information architect roles will see the greatest rise in importance. IT Roles and Skills Assessment Framework. or location. business architect. Role to Create Information Architect 250% ■ Roles to Grow Business Architect Information Architect IT Strategist IT Strategist Demand for these roles is increasing. Business Architect 200% Roles to Transform Chief Architect Enterprise Architect Solution Architect Demand for these roles will stay constant but will change significantly in responsibilities. information. skills.executiveboard. and technology architecture to create a service architecture for each business service. The Future of Architecture Roles and Skills 8 As a result of the five shifts described in The Future of Corporate IT. 50% Roles to Externalize Software Architect This role will primarily relocate to external providers. EAEC1179911SYN IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework . CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www. the IT strategist. All Rights Reserved.

or technology venture capitalist.The IT leadership team will see significant change as some roles increase in scope. head of PMO. others diminish or evolve. and most move to multifunctional shared services.executiveboard. likely to be located in multifunctional shared services Likely to relocate to multifunctional shared services group as a strategist or technology venture capitalist Head of Applications May become the technology leader. and service architecture. EAEC1179911SYN IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework Architecture Roles and Skills in 2015 9 . likely to be located in multifunctional shared services and report to the head of that group CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www. business. All Rights Reserved. alternatively could take a senior position at an external provider Head of PMO Expands to include non-IT-related projects and programs.com/it © 2011 The Corporate Executive Board Company. likely to be located in multifunctional shared services and report to the head of that group CISO Expands to cover non-IT-related risks. IT LeadeRsHIp TeaM: WHat NeXt? Likely Future Roles and Locations for CIO Direct Reports IT Strategist ■ Chief Architect CIO Less focus on technology architecture and more on information. The scope of the chief architect and strategist will expand as these roles become part of multifunctional shared services. alternatively could take a business unit leadership role or a senior position at an external provider Head of Relationship Management Account management declines in importance so the leadership role also declines or evolves to lead service management Head of Infrastructure May become the technology leader or lead the service managers or technology brokers.

executiveboard. EAEC1179911SYN IntrodUction Roles and Role Skills Changes Locations ArchitectUre Roles Drivers of Change BUsiness IT Leadership Role and Skills in 2015 Roles Roles SoUrcing Roles and Skills Assessment Skills PrioritiesFramework AppendiX: The ArchitectUre . The Future of Architecture Roles and Skills 10 Prioritize roles and skills development and recruitment based on which shifts described in The Future of Corporate IT you expect to occur first at your organization.com/it © 2011 The Corporate Executive Board Company. Migrating Applications or Infrastructure to the Cloud 4. WHat to FocUs on FIRst If You Are… 1. All Rights Reserved. Investing in Information Management and Collaboration Roles to Prioritize ■ Skills to Prioritize Data warehousing Information insight generation Information visualization Unstructured information analysis User behavior analysis Global teaming and remote collaboration Innovation IT financial management Service strategy formulation Service architecture development Contract negotiation Information policy formation Integration architecture development Usability design Challenging Communications Contract negotiation Information policy formation Integration architecture development Market and competitor analysis ■ Information architect ■ ■ ■ ■ ■ 2. Establishing Endto-End Business Services ■ ■ Business architect Service architect ■ ■ ■ ■ 3. Managing Rising Business Partner and End-User Involvement in IT Decision Making ■ ■ Chief architect ■ ■ ■ ■ ■ ■ ■ Information architect Business architect ■ ■ ■ ■ CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www.

and technology architects to understand the implications on service architecture. information. DefInInG tHe SeRVIce ARcHItect Key Responsibilities ■ New-to-World Skills ■ ■ ■ ■ Develops service architecture in support of service strategy Serves as liaison and partner to other architects in areas such as business. IT. information.com/it © 2011 The Corporate Executive Board Company. All Rights Reserved. Service architects work closely with service managers to determine the objectives and performance parameters of each service. information. EAEC1179911SYN IT IntrodUction Vendor ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework Architecture Roles and Skills in 2015 11 . and enterprise Defines service delivery and success measure in coordination with the service manager Global teaming and remote collaboration Service strategy formulation Market and competitor analysis Service architecture development ■ ■ ■ Other Important Skills ■ ■ ■ ■ Business architecture development Business domain analysis Business process modeling Challenging Communications Information architecture development Integration architecture development IT architecture development Requirement management Roadmapping Possible Backgrounds and Hiring Sources Likely to combine experience as an architect with roles that provide business exposure Sourcing Difficulty Seniority and Organizational Location ■ Middle Management ■ ■ ■ Business Unit Multifunctional Shared Services ■ ■ ■ CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www.executiveboard.The service architect is responsible for integrating business. and technology architecture to create service architectures for each business service. Service architects collaborate with business.

Skills to grow will increase in importance in the future to meet new and evolving business needs. Skills to maintain will have a similar importance in the future as they have today.executiveboard. All Rights Reserved. oR EXteRnalIZe Category Architecture Skills to Grow ■ Skills to Maintain ■ Externalized Skills ■ ■ ■ Integration architecture development Enterprise application integration ■ ■ ■ ■ ■ Solution architecture development Business architecture development Enterprise architecture development IT architecture development Technical change management Information policy formation Information systems design Information modeling Information asset management Information taxonomy creation Data warehousing Data mining IT continuity management ■ ■ Network architecture development Infrastructure architecture development Application architecture development Information Management ■ ■ ■ ■ ■ ■ Information architecture development Information visualization Information integration Unstructured information analysis Information analysis and insight generation Service architecture development Service strategy formulation IT service pricing ■ ■ ■ ■ ■ ■ ■ Database design Database management Database programming ■ ■ ■ Service Management ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Incident management Help desk management Configuration management Problem management Event management Technical resource management Strategy and Governance ■ ■ IT financial management IT governance formulation ■ ■ ■ Business scenario development Business strategy formulation IT strategy formulation CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www.com/it © 2011 The Corporate Executive Board Company. Externalized skills are skills that are likely to migrate to external providers. MaIntaIn. certain skills will grow in importance while others will have stable or declining importance within the organization. The Future of Architecture Roles and Skills 12 As a result of the five shifts. EAEC1179911SYN IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework . SKIlls to GRow.

governance. 2. Demand for these roles will more than double by 2015. 3.executiveboard. and architecture roles traditionally found in IT will migrate to business units and a multifunctional shared services organization. EAEC1179911SYN IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework Architecture Roles and Skills in 2015 13 . business architect. IT strategy.KeY FIndInGs 1. CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www. All Rights Reserved. critical IT-related roles. and information architect roles will see the greatest rise in importance. The adoption of cloud computing and service management and a focus on information management and collaboration will lead to the emergence of new. the IT strategist.com/it © 2011 The Corporate Executive Board Company. As a result of the five shifts described in The Future of Corporate IT. including service architect.

The Future of Architecture Roles and Skills 14 CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www.executiveboard.com/it © 2011 The Corporate Executive Board Company. EAEC1179911SYN . All Rights Reserved.

All Rights Reserved.THe FUtURe of ARcHItectURe Roles and SKIlls Introduction Architecture Roles and Skills in 2015 Drivers of Change Appendix: The Architecture Roles and Skills Assessment Framework CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www.com/it © 2011 The Corporate Executive Board Company.executiveboard. EAEC1179911SYN 15 .

information management skills will rise in importance relative to business process design. EAEC1179911SYN IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework . ■ Opportunity Identification User behavior analysis Source: CIO Executive Board. The Future of Architecture Roles and Skills 16 The focus on information management over business process as a future source of value from IT will increase the importance of architecture roles and require new roles to help knowledge workers share and analyze information. IT Roles and Skills Assessment Framework. the focus on stationary data and transient data will see security-related roles risein demand. data analytics. CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www. Consequently. and knowledge worker enablement. ARcHItectURe and CollaboRatIon to tHe FoRe Shift 1— Information Over Process Skills Impact 42% Skills Impacted ■ 58% Skills Not Impacted Existing Roles with Increased Importance ■ Business architect ■ Chief architect ■ CISO ■ Information architect ■ IT strategist ■ Security manager ■ Solution architect New Roles Collaboration and social media evangelist ■ Head of multifunctional shared services ■ Information insight enabler ■ User experience guru ■ Resulting IT Skill Gaps Information Management Data mining ■ Data warehousing ■ Information insight generation ■ Information visualization ■ Unstructured information analysis ■ Definition: Information Over Process The competitive advantage from information technology will shift toward customer experience. In addition.executiveboard.com/it © 2011 The Corporate Executive Board Company. All Rights Reserved.

For architects. All Rights Reserved. CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www.com/it © 2011 The Corporate Executive Board Company.Delivering IT as business services and migrating the IT organization to a multifunctional services group will expand the remit of service managers and change the responsibilities of many architects. EAEC1179911SYN Service Management Service strategy formulation ■ Service architecture development ■ ■ Strategy and Governance IT financial management Source: CIO Executive Board. THe RIse of tHe SeRVIce ManaGeR Shift 2—IT Embedded in Business Services Skills Impact 53% Skills Impacted ■ Existing Roles with Increased Importance ■ Business architect ■ CISO ■ Enterprise architect ■ IT strategist ■ Service manager New Roles Head of multifunctional shared services ■ Service architect ■ User experience guru ■ 47% Skills Not Impacted ■ Resulting IT Skill Gaps ■ External Provider Management Contract negotiation Opportunity Identification Innovation ■ Market and competitor analysis ■ ■ Project and Program Delivery Global teaming and remote collaboration Definition: IT Embedded in Business Services Centrally provided applications and infrastructure will be embedded in business services and delivered by a business shared services organization. IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework Drivers of Change 17 . Service managers will take on additional responsibilities as they evolve beyond the traditional infrastructure management responsibilities. IT Roles and Skills Assessment Framework. the dividing line between the architecture they are responsible for and the architecture the service manager looks after will change.executiveboard.

CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www.executiveboard. IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework . supplier management skills will increase in importance in the dedicated technology broker role and in many other roles across the organization. IT Roles and Skills Assessment Framework.com/it © 2011 The Corporate Executive Board Company. With the outsourcing of backoffice operations. FRoM DelIVeRY ManaGeRs to TecHnoloGY BRoKeRs and InteGRatoRs Shift 3— Externalized Service Delivery Skills Impact 35% Skills Not Impacted 65% Skills Impacted ■ Existing Roles with Increased Importance ■ CISO ■ Chief architect ■ IT strategist ■ Service manager New Roles Cloud integration specialist ■ Technology broker ■ User experience guru ■ Resulting IT Skill Gaps ■ ■ Application Delivery Usability design Architecture Integration architecture development External Provider Management Contract negotiation Information Management Information policy formation Opportunity Identification Market and competitor analysis Project and Program Delivery Organizational change management Service Management Service architecture development Strategy and Governance IT financial management ■ ■ ■ ■ Definition: Externalized Service Delivery Delivery will be predominantly externalized as vendors expand service provision and internal resources become brokers. not providers. The Future of Architecture Roles and Skills 18 With greater externalization of technology delivery. skills such as business process analysis and design and requirement gathering and management will reduce in demand. technology brokers and integration experts will replace many traditional delivery roles. All Rights Reserved. EAEC1179911SYN ■ ■ ■ Source: CIO Executive Board. With greater reliance on external providers.

BecoMInG a TRUsted AdVIsoR Shift 4— Greater Business Partner Responsibility Skills Impact 51% Skills Impacted 49% Skills Not Impacted ■ Existing Roles with Increased Importance ■ Business architect ■ CISO ■ Information architect ■ IT auditor ■ IT strategist ■ Security manager ■ Solution architect New Roles Cloud integration specialist ■ Collaboration and social media evangelist ■ Information insight enabler ■ User experience guru ■ Resulting IT Skill Gaps Application Delivery ■ Usability design ■ ■ Architecture Integration architecture development External Provider Management Contract negotiation Information Management Information policy formation ■ ■ Definition: Greater Business Partner Responsibility Business unit leaders and end users will play a greater role in obtaining and managing technology for themselves where differentiation has more value than standardization. and integration skills as well as roles to advise business partners on technology strategy and opportunities. this shift will see the development of skills and roles that will focus on enablement of collaboration. IT Roles and Skills Assessment Framework. At the end-user level.Greater business partner responsibility places greater emphasis on security. EAEC1179911SYN Opportunity Identification Challenging ■ Communications ■ Market and competitor analysis ■ ■ Project and Program Delivery Organizational change management Source: CIO Executive Board. All Rights Reserved. CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www. IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework Drivers of Change 19 . etc.com/it © 2011 The Corporate Executive Board Company. harnessing the power of social media. governance. Usability designing and testing as a skill will also increase in importance.executiveboard.

 EAEC1179911SYN ■ ■ ■ Source: CIO Executive Board.. CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www. evolve into business roles. will migrate into business roles. vendor management. THe CenteR Cannot Hold ■ Shift 5— Diminished Stand-Alone IT Role Skills Impact 37% Skills Impacted 63% Skills Not Impacted Existing Roles with Increased Importance ■ CISO ■ IT auditor ■ Security manager ■ Solution architect ■ Vendor manager New Roles Collaboration and social media evangelist ■ Information insight enabler ■ User experience guru ■ Resulting IT Skill Gaps Application Delivery ■ Usability design ■ Architecture Integration architecture development External Provider Management Contract negotiation Information Management Information policy formation Opportunity Identification Market and competitor analysis Project and Program Delivery Organizational change management ■ Definition: Diminished StandAlone IT Role IT roles will embed in business services. such as project/program management. The Future of Architecture Roles and Skills 20 Traditional IT roles.com/it © 2011 The Corporate Executive Board Company. IT Roles and Skills Assessment Framework. The combined effect of the four earlier shifts will be the emergence of generalized skills that were traditionally associated with IT. The CIO position will expand to lead this group or shrink to manage IT procurement and integration. Remaining IT roles will be housed in a business shared services group. etc.executiveboard. IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework . or be externalized. All Rights Reserved.

executiveboard. All Rights Reserved.THe FUtURe of ARcHItectURe Roles and SKIlls Introduction Architecture Roles and Skills in 2015 Drivers of Change Appendix: The Architecture Roles and Skills Assessment Framework CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www.com/it © 2011 The Corporate Executive Board Company. EAEC1179911SYN 23 .

procedures. and marketing the architectural vision and direction. and policies formulation ■ Risk/return analysis Business Relationship Management Challenging ■ Communications ■ Stakeholder management ■ Opportunity Identification Market and competitor analysis ■ New technology evaluation ■ Business case development ■ Business scenario development ■ Innovation ■ Architecture ■ Business architecture development ■ Integration architecture development Opportunity Identification Market and competitor analysis ■ New technology evaluation ■ Innovation ■ Risk Management and Security ■ IT risk assessment ■ IT risk management ■ Business risk management ■ IT standards. secondary literature. and job descriptions on job portals to create these job descriptions.com/it © 2011 The Corporate Executive Board Company.executiveboard. EAEC1179911SYN IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework . procedures. maintaining. The IT Talent Implications of the Future of Corporate IT 24 StRateGY and ARcHItectURe–Related Roles IT Strategist Creates strategic plans for technology based on an understanding of the business and its technology needs. CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www. helps business unit and corporate leaders incorporate technology into their business strategy Required Skills Strategy and Governance IT strategy formulation ■ Business strategy formulation ■ IT governance formulation ■ Chief Architect Provides leadership in creating. and is responsible for the overall integrity of the enterprise architecture Required Skills Risk Management and Security ■ IT risk management ■ IT standards. and policies formulation ■ Risk/return analysis Business Relationship Management Stakeholder management ■ Communications ■ Challenging ■ ■ Business Process Management Business domain analysis Strategy and Governance Business strategy formulation ■ IT strategy formulation ■ IT governance formulation ■ Possible Background and Hiring Sources Most likely to have an IT management or IT architecture background Possible Background and Hiring Sources Most likely to have an IT management or IT architecture background Note: We referred to our internal job descriptions database. All Rights Reserved.

executiveboard. processes. and technology assets Required Skills Architecture Enterprise architecture development ■ Integration architecture development ■ Solution architecture development ■ IT architecture development ■ Business Architect Develops a business architecture strategy for the business unit or multifunctional shared services organization. processes. CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www. information structures. and policies formulation ■ Risk/return analysis Business Relationship Management ■ Challenging ■ Communications Architecture ■ Business architecture development Business Process Management Business process modeling ■ Business domain analysis ■ Strategy and Governance ■ Business strategy formulation ■ Business scenario development Service Management Service strategy formulation Business Relationship Management Stakeholder management ■ Opportunity Identification Business case development ■ Business domain analysis ■ Risk Management and Security ■ Business risk management ■ Possible Background and Hiring Sources Most likely to have a background in IT management or architecture Possible Background and Hiring Sources Most likely to have a consulting or IT architecture background or have worked in a strategy or change role in a business unit Note: We referred to our internal job descriptions database.StRateGY and ARcHItectURe–Related Roles (ContInUed) Enterprise Architect Responsible for defining and documenting the enterprise architecture. information.com/it © 2011 The Corporate Executive Board Company. which provides a holistic view of the organization’s strategy. and analyzes and documents activities. and governance structures Required Skills Risk Management and Security ■ IT audit ■ IT risk assessment ■ IT standards. EAEC1179911SYN IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework Appendix: The IT Roles and Skills Assessment Framework 25 . procedures. secondary literature. and job descriptions on job portals to create these job descriptions. All Rights Reserved.

All Rights Reserved.com/it © 2011 The Corporate Executive Board Company. CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www. secondary literature. The IT Talent Implications of the Future of Corporate IT 26 InfoRMatIon ManaGeMent–Related Roles Information Architect Develops and maintains information architecture for the organization to enable knowledge worker productivity and improve end-user experience and decision-making capabilities Required Skills Information Management Information architecture development ■ Information policy formation ■ Information asset management ■ Information modeling ■ Unstructured information analysis ■ Information taxonomy creation ■ Information systems design ■ Information insight generation ■ Information visualization ■ Data warehousing ■ Strategy and Governance ■ Business scenario development Applications Delivery Usability design ■ Business Process Management Business process improvement ■ Business process modeling ■ Business domain analysis ■ Architecture Enterprise architecture development ■ Integration architecture development ■ Business Relationship Management Communications ■ Stakeholder management ■ Global teaming and remote collaboration ■ Possible Background and Hiring Sources Most likely to have a background with a consultant or vendor specializing in information management or information-centric products Note: We referred to our internal job descriptions database.executiveboard. and job descriptions on job portals to create these job descriptions. EAEC1179911SYN IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework .

secondary literature. All Rights Reserved.com/it © 2011 The Corporate Executive Board Company. and job descriptions on job portals to create these job descriptions. EAEC1179911SYN IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework Appendix: The IT Roles and Skills Assessment Framework 27 . or organizational change Note: We referred to our internal job descriptions database.SeRVIce ManaGeMent–Related Roles Solutions Architect Understands the business needs and requirements. CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www. identifies and proposes a technology solution to meet these business requirements Required Skills Architecture Solution architecture development ■ Enterprise application integration ■ Technical change management ■ Business Relationship Management ■ Stakeholder management ■ Consulting Business Process Management Business domain analysis ■ ■ Opportunity Identification Business case development Possible Background and Hiring Sources Most likely to have a background in IT architecture or in consulting. communications.executiveboard.

ITWorld. and technologies that allow diverse applications to share information.com/it © 2011 The Corporate Executive Board Company. functional. and our internal job descriptions database and research studies to write these definitions. and infrastructure that effectively and efficiently support the organization’s needs The creation of a solution that enables disparate systems to exchange information through the use of adapters or common middleware software The skills required to study.. organizational. and develop information systems. systems.executiveboard. EAEC1179911SYN IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework . data. CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www. ComputerWeekly. Wikipedia. production databases. particularly software applications and computer hardware The skills required to take requirements and constraints defined by the enterprise architect. standards. hardware) Enterprise Application Integration Enterprise Architecture Development Integration Architecture Development IT Architecture Development Infrastructure Architecture Development Network Architecture Development Solution Architecture Development Technical Change Management Note: We referred to IT skills frameworks such as SFIA and PROCOM. collaborate with the solutions architect. IT magazines such as TechRepublic. applications. and strategic drivers Encompasses approaches. information flows. CIO. design. The IT Talent Implications of the Future of Corporate IT 28 SKIlls DescRIptIons Architecture Business Architecture Development The skills required to develop a baseline and target business architecture that describes the product or service strategy.com. All Rights Reserved. and ZDNet. and geographic aspects of the business environment.g. based on business principles. business goals. and design the supporting environment for the solution The design of specifications for a network’s physical components and their functional organization and configuration and its operational principles and procedures as well as data formats used in its operation Similar to application architecture but includes the design and development of multiple applications to achieve a broad set of business objectives The management of changes to the production environment and technology-based assets (e. application software. and behaviors The creation of an organization-wide framework for portraying and incorporating the business processes. processes. process.com. information. operating system software. methodologies.

retrieval. CIO. concentrating on entities and their attributes and interrelationships. rules.com/it © 2011 The Corporate Executive Board Company. storing. organizing. access. and our internal job descriptions database and research studies to write these definitions.executiveboard. manipulation. techniques.com. relationships. EAEC1179911SYN IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework Appendix: The IT Roles and Skills Assessment Framework 29 . ComputerWeekly. and dissemination of information The skills required to define how information and information systems support the objectives of the business The management of information that is already known in the organization and could be any combination of content management.com.SKIlls DescRIptIons Information Management Data Mining Data Warehousing Database Design Database Management Database Programming Information Analysis and Insight Generation Information Architecture Development Information Asset Management Information Integration Information Modeling Information Policy Formation Information Systems Design The skills required to process data using sophisticated search capabilities and statistical algorithms to discover patterns and correlations in large preexisting databases and to discover new meaning in data Knowledge of tools. All Rights Reserved. and dispensing information from and to multiple sources The skills required to produce a detailed data model for a database The skills required to create. Wikipedia. and operations and specifies data semantics for a chosen domain of discourse The skills required to lay down guidelines for information usage and dispensing The analysis and design of information systems. accessing. and practices for collecting. classification. and authoritative data The ability to integrate information and content from multiple sources and channels The ability to build an information model that represents concepts. and ZDNet. and manipulating data The collection. document and records management. IT magazines such as TechRepublic. ITWorld. and maintain a database The knowledge of a structured query language and its use in creating. also includes data modeling for individual databases and the corporate data model as well as coordinating the definition of data across multiple distinct databases The labeling of categories of related information to assist in information modeling The ability to depict information in intuitive and insightful ways The ability to derive meaning and insight from unstructured information Information Taxonomy Creation Information Visualization Unstructured Information Analysis Note: We referred to IT skills frameworks such as SFIA and PROCOM. storage. constraints. CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www.

processes. social media.com.com.executiveboard. IT magazines such as TechRepublic. and our internal job descriptions database and research studies to write these definitions. products. Wikipedia. may refer to incremental emergent or radical and revolutionary changes in thinking. CIO. and ZDNet. All Rights Reserved. EAEC1179911SYN IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework . The IT Talent Implications of the Future of Corporate IT 30 SKIlls DescRIptIons Opportunity Identification Business Case Development The process of creating a well-structured written document that captures the reasoning for initiating a project with the intent to justify the resources and capital investment necessary to bring a project to fruition A change in the thought process for doing something or the useful application of new inventions or discoveries. or organizations Understanding impact of market changes on IT needs and use of technology by competitors Innovation Market and Competitor Analysis New Technology Evaluation Evaluation of emerging technologies (new-to-company systems as well as those that are new to the information systems industry) Understanding of user behavioral drivers with regard to collaboration. and information creation and use User Behavior Analysis Note: We referred to IT skills frameworks such as SFIA and PROCOM. CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www. ITWorld. ComputerWeekly.com/it © 2011 The Corporate Executive Board Company.

etc. ITWorld. that are required to deliver an IT service Note: We referred to IT skills frameworks such as SFIA and PROCOM.SKIlls DescRIptIons Service Management Configuration Management The skills required to identify. All Rights Reserved. services.executiveboard. IT magazines such as TechRepublic. and assets typically through a service or help desk function as the first point of contact The ability to identify and manage unplanned interruptions and reductions in quality of IT services Knowledge of approaches.. maintain. EAEC1179911SYN IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework Appendix: The IT Roles and Skills Assessment Framework 31 . tools.com. ComputerWeekly. people.com. practices. CIO. and ZDNet. control. CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www. Wikipedia.com/it © 2011 The Corporate Executive Board Company. ability to plan a transition to an end-to-end service management model Event Management Help Desk Management Incident Management IT Continuity Management Service Strategy Formulation IT Service Pricing Problem Management Service Architecture Development Technical Resource Management The estimation of the overall costs of IT services to be delivered The ability to identify and proactively manage problems and minimize their impact The ability to define and establish a framework for the business services available within the organization to support its objectives and goals The ability to manage IT infrastructure. and techniques to develop and administer a contingency and disaster recovery plan Understanding of the ITIL3 framework or similar. costs. and verify assets and manage how they connect hierarchically to form business systems The identification and management of events such as alerts or notifications created by application or infrastructure services and the creation of incident records of these events The ability to manage queries made by users of IT systems. and our internal job descriptions database and research studies to write these definitions.

and tactics relating to the technologies that the organization uses Note: We referred to IT skills frameworks such as SFIA and PROCOM. differentiation. ComputerWeekly. ITWorld. principles. IT magazines such as TechRepublic. Wikipedia.com.com/it © 2011 The Corporate Executive Board Company. The IT Talent Implications of the Future of Corporate IT 32 SKIlls DescRIptIons Strategy and Governance Business Scenario Development Business Strategy Formulation IT Financial Management IT Governance Formulation IT Strategy Formulation The process of identifying and developing plans for coping with some of the major business risks the future might hold The process an organization takes to formulate a plan that incorporates cost leadership. All Rights Reserved.com. and our internal job descriptions database and research studies to write these definitions. or focus to achieve a sustainable competitive advantage and long-term success in its chosen areas or industries Managing and analyzing the IT budget to help business leaders make better investment decisions Specifying the decision rights and accountability framework to encourage desirable behavior in the use of IT The process of generating an organization’s overall objectives. CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www. EAEC1179911SYN IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework . CIO. and ZDNet.executiveboard.

Future Skill Importance = Current Skills Importance – (Current Skills Importance × Driver Value).” then Future Skill Importance = Current Skill Importance + (Current Skill Importance × Driver Value). what impact does the driver have on the skill’s importance? 3. Then Skill Importance Importance Migration = “Migrate. job descriptions. or 100 as the future skill importance score with respect to that role.com/it © 2011 The Corporate Executive Board Company. Otherwise. (See below for detailed explanation of the model and analysis. D—Decrease. We built an assessment model to analyze the impact of 16 drivers identified in The Future of Corporate IT on the importance of each skill when linked to a given role.executiveboard. then put “Stay.2 (I—Increase.) The importance of each skill was rated on a 0–100 scale. EAEC1179911SYN IntrodUction ArchitectUre Roles and Skills in 2015 Drivers of Change AppendiX: The ArchitectUre Roles and Skills Assessment Framework Appendix: The IT Roles and Skills Assessment Framework 33 . and competency models from multiple organizations.3 Based on the secondary reading and our analysis. The impact of the driver was based on a value score given to the driver in a survey of 128 IT leaders.” otherwise put “Migrate. we set the current skill importance to 0 and used 25. we calculated the overall future importance of the role as the average future importance score for all skills required by that role in future. 1 2 3 4 5 3.” Shift 1: Information Over Process Driver 1: Focus on Customer Experience Driver Value: 0.1 With respect to role. We defined each of the 30 roles by grouping together skills that are required for that role.5% S (Stay) M (Migrate) 2 9 CIO EXecUtive Board Enterprise ArchitectUre EXecUtive CoUncil IT PRACTICE www.85 Role Required Skills Impact Current Skill Future Skill Skill Migration No. Using quantitative and qualitative analysis. Using the assessment model. 3. we identified skills that will migrate away from a given role and skills that will become essential for the role in the future that are not required in the current definition of the role. 50.4 If (Average Future Importance – Average Current Importance) for a skill = 0 or is ≥ Absolute Average of (Average Future Importance – Average Current Importance) for all required skills for a role. 75.” Else “Stay”) Stay Migrate 60% 50% 90% 30% Average Future Skill Migration Skill Importance (Quantitative) – Average Current Skill Importance 30% (20%) Stay Migrate Calculations and Analysis Information Architecture I Information Development Architect Data D Warehousing 75% 50% 138% 5. 3. of “M” on Skill Importance Importance (Intuitive) in Skill Importance for This Role for This Role Migration Skill Migration Average Average (Intuitive) Current Skill Future Skill (If “M” > 8.IT Roles and SKIlls AssessMent MetHodoloGY We created a framework of 109 IT skills and 30 IT roles based on the SFIA and PROCOM frameworks. In instances where a new skill was added for a role. put “M” for migration and “S” for stay. or S—Same) If impact of the driver on the skill importance = “I. All Rights Reserved.