You are on page 1of 17


Basics: Morale is the term usually applied to armed forces during wartime, and to sports and athletic teams. It refers to team spirit and togetherness of people for a common purpose. Morale (also known as esprit de corps) is the possession of a feeling on the part of an employee or a group of employees being accepted and belonging to the work group and the organization, through adherence to common goals and having confidence in the desirability of these goals. Morale is purely emotional. It is an attitude of an employee towards his job, his superior and his organization. It is not static thing, but it changes depending on working conditions, superiors, fellow workers pay and so on.+ Definitions: Morale is a fundamental psychological concept. It is not easy to define. Morale is the degree of enthusiasm and willingness with which the members of a group pull together to achieve group goal. It has been defined differently by different authors. According to Davis "Morale can be defined as the attitudes of individual and groups towards their work environment and towards voluntary cooperation to the full extent of their ability in the best interest at the organization".


The flat structure increases levels of Morale. Organizational design: Organization structure has an impact on the quality of labour relation. Objectives of the organization: Employees are highly motivated and their Morale is high if their individual goal and objectives are in tune with organizational goal and objectives. education and intelligence of the employees.Factors affecting morale: Employee Morale is a very complex phenomenon and is influenced by many factors on the shop floor. particularly on the level of Morale. For example: if an employee is not imparted proper training he will have low Morale. Personal Factors: It is relating to age. time spent by them on the job and interest in worth taken by them. salaries. 4. Large organization tend to lengthen their channels of vertical communication and to increase the difficulty of upward communication. affect the Morale of the employees. training. Rewards: Employees expect adequate compensation for their services rendered to the organization. Several criteria seem important in the determinants of levels of workers Morale such as: 1. Therefore the Morale tends to be lower. Good system of wages. promotions and other incentives keep the Morale . 2. 3.

medical aid and repairs to machinery etc. If he has confidence in his fellow worker and faith in their loyalty his Morale will be high. he will certify like it and he will have high morale.of the employees high. available at work place provision for safety. Compatibility with fellow employees: Man being a social animal finds his words more satisfying if he feels that he has the acceptance and companionship of his fellow workers. tools. 6. Good Leadership and Supervision: The nature of supervision can tell the attitudes of employees because a supervisor is in direct contact with the employers and can have better influences on the activities of the employees. . 5. Job Satisfaction: If the job gives an employee an opportunity to prove his talents and grow personality. Work Environment: The building and it appearance the condition of machines. all have an impact on their Morale. 8. 7.

although it does play that defensive role: it offers an offensive path through the crisis. improves morale. employees have . High morale is therefore more than protective armor. The Morale Process (Measurement-Implementation) Gives Employees a Voice: It sounds like a circular argument.B. Significance of Morale: 1. when carried out correctly. Morale Provides a Competitive Edge in Good Times and Bad Surviving a crisis (for the organization alone or for the society in general) is far easier when morale is high. Sacrifices are shared much more easily. but it is true: Simply measuring morale and feeding back the results. which those lacking it will not be able to follow. The team pulls together and works as one. 2. Over and over again.

stressful and more “fun.thanked us for being in their organization. not just at the point of sale like at Starbucks. 4. but also in newspaper and online ads. collecting their opinions and letting them know how they and their colleagues feel as a group. trumpet their appearance on such lists in recruitment advertising. High Morale Makes the Workplace Easier to Manage and Increases Productivity Stripped of the dramas created by negative morale situations and the challenges of dealing with people who like to perpetuate them (from individuals with no management responsibility to managers themselves). 3. the high morale workplace becomes less fearful.” Management time can be focused on things that make the organization more . They are eager to let the world know how good it is to work for them. High Morale Helps Organizations Attract and Retain Talented People Organizations selected by Fortune and the UK equivalent Sunday Times Best Places to Work.

and yet many do not. Reduces Absenteeism. not just “putting out fires” related to personnel. or replacing the people who have left. High Morale Organizations Can Have Higher Customer Satisfaction than Low Morale Ones A great deal of research shows the morale-customer satisfaction connection.productive. 6. Morale is a Leading Indicator and Allows Organizations to Prevent Potential Negative Situations . and demonstrates causal connections between the two. in fact the evidence is so overwhelming that it is hard to imagine why organizations do not implement practices that would lead to a maximum level of morale.High Morale Reduces Workplace Accidents. Reduces Workplace Stress. Improves Employee Health and Reduces Sick Days Taken. 5. Plenty of evidence exists for all of these claims. even if only to gain just these advantages.

Maintaining high employee morale is an important task for managers. Building of high morale: A company’s success or failure is directly linked to its employees’ morale. . products and inventions to make the company you work for more successful economically. low workplace conflicts and teamwork. the business benefits from high productivity. When a company employs workers with high employee morale. This is especially true when a poorly performing manager is having a negative effect on employee morale. Knowing what motivates employees and boost morale can help you keep a positive work environment. High morale leads to creativity and that leads to self-esteem which it is believed leads to team brainstorming which invents new ideas.By examining trends based on previous employee survey data you have collected. you can have a sense of how the future will play out if you take no action.

Next ask their opinion whenever an opportunity arises rather than always telling them what to do or the way to do it. Show Concern. which then can lead to more . Large or small every business should have names on desks work stations or cubicles to show that a real person with worth works there not just a machine. inform employees of that information and let them know of your plans to update them further when new developments occur. avoid keeping employees in the dark. Communicating with employees eases anxiety and increases their comfort in the workplace. Even if all you possess is a little information to convey.Keeping the lines of communication open with employees is another way to build and maintain employee morale. In times of change in an organization. bulletins and informal discussions with the workers.In order to achieve high morale among the employees the following suggestion may be followed: 1. Two-Way Communication: There should be a two-way communication between the management and the workers as if exercises a profound influences on morale. The workers should be kept informed about the organization policies and programmes through conferences. This allows employees to add their own creative thoughts to the work process. 2.

Finally ask how they are without wanting to know deeply personal data the boss can easily show on interest in the individual walkers.c… 4. Workers Participation: There should be industrial democracy in the organization management should allow workers participation in management.of a feeling of ownership.Management must provide for employees welfare measures like canteens credit facilities sport clubs. Training: There should be proper training of the employees so that they may do their work efficiently and avoid frustration when the worker are given training they get psychological satisfaction as they feel that management is taking interest in them. Social Activities: Management should encourage social group activities by the workers. education for their children e.t. Whenever a change to be introduced which effects the workers . This will help to develop greater group cohesiveness which can be used by the management for building high morale. Welfare Measures: There should be a proper incentive system in the organization to ensure monetary and nonmonetary rewards of the employees to motivate them. 5. 3. 6.

Recognizing your employees’ achievements and contributions is a way to build employee morale. employees can be given performance awards or have their name mentioned at staff meetings. It shows employees that they are not simply hired help. "You 're' on the right road" or any number of other phrases that communicate to the employee that you care about the job and about them and that you recognize an improvement in productivity. "Marked improvement". Whether you simply take time to say thank you or give employees gifts or bonuses. Some companies choose to recognize individual and team achievements.they must be consulted and taken into confidence workers must be allowed to put forward their suggestion and grievance to the top management. Other ways to recognize employees’ contributions include paid lunch outings. thank-you notes and monetary bonuses. employees value the recognition received from managers. 7. but a valuable part of the firm. gift cards. Offers recognition of the employee efforts: It takes but a few seconds to say "Nice Job" "Well done". . All of these simple modes of painting out individual team or group behaviour serve as very strong methods of improving productivity self-worth and morale. posted on a notice boards or in employee inter office E-mail to say that someone did a note monthly Job. Also.

many morale-boosting activities. you can also incorporate fun activities for employees in an out of the office. don't require much extra funding at all. You can also incorporate a fun activity outside of the job such as a bowling or ice cream night for the team. Keeping morale high among employees is a crucial component in the success of any business because satisfied employees are more productive. offering suggestions or voicing reasonable complaints. For example.C. Incorporate Fun Activities:Although a high level of productivity is important in the workplace. Employees respond to more than just monetary perks. In fact. You could include a short activity before a training session to break the ice and motivate employees to participate in the training class. .Applications : Many Organizations use following techniques to build the morale of the employees: 1. such as getting employees involved in a company sports day. allowing employees to tell a short. funny story before a training session builds employees’ morale and causes them to contribute by asking questions. loyal and apt to spread the good word about their company throughout the industry.

Employee Recognition Day: One of the fastest ways to boost morale among employees is to offer them praise for a job well done. d. thereby boosting morale. The Michigan Association of Secondary . Spirit Day: Similar to school spirit day in high school. lifts the spirits of hardworking employees. particularly if it's in a public situation such as a staff meeting or company-wide conference. Awards can be presented to employees for various accomplishments. Field Trip Day: Group outings help employees get to know each other better outside of the office. organizations can single out one day to allow their employees to show their devotion to the company through their clothing and activities. Any sort of group outing where the atmosphere is relaxed. Sports Day: Sports activities promote teamwork and foster a sense of connectivity between employees. highlights their similar interests and makes them feel that their employer views them as more than just a workhorse. corporations can boost the sense of loyalty among employees by designing team T-shirts and hats for the sports day activities. making them feel that they are part of a unified front.a. causing them to bond and become more interdependent at work. boosting morale. such as a company-sponsored meal at a local restaurant or a trip to a theater performance or concert. which also build camaraderie among the group in a setting far removed from the office environment. when students were encouraged to wear their school colors and gather for a pep rally. c. According to ePromos. b. such as perfect attendance and highest number of new clients per month. Organizations can create T-shirts that carry the corporate logo for all employees to wear that day and gather the entire company for a morale-boosting meeting.

second and third place finishes. Office Olympics: Divide the employees into groups of four or more. Past gifts have included bite-size crunchy candy bars with a note that read "Thanks for your help at crunch time" and lollipops draped with a tissue with a note reading "Don't have a ghost of a chance without you. tension and stresses will benefit from particular morale boosting activities. you want to arrange morale-boosting games that provide a bit of competition and focus on face to face interaction. if the participants in your moral boosting activities are customer service and/or sales representatives who live and breathe customer rejection. objections and sales and customer satisfaction targets on a daily basis. which can include a no hands/blind folded pie eating contest. On the other hand. a race to see how many pennies teammate A can stick on Teammate B with tape in a specified amount of time. Games:Different organizations and teams dealing with unique challenges. a speed-typing challenge (words per minute) and a long-distance paper airplane competition. games should be light-hearted and low intensity to provide relief. If your organization is one where most people work independently in isolated cubicles or small offices that span a large territory. and award . Keep track of first. a competition to see how many marshmallows participants can fit in their mouths. Have each team nominate members to represent them at various activities." 2. and have each group pick a country to represent.School Principals presents its employees inexpensive recognition gifts twice a year. a.

Then ask them to step off. These activities will raise team spirits.prizes to the top performing teams at the conclusion of the games. challenging the groups to be more and more creative with their placements of people. a piece of paper. b. an old book -that they can use to step on. The rules are that they may not step in the “water”--the area off their mat. Human Lego: Divide the team into two equal groups and place two identical rugs or towels on the ground in front of each group. making the rug smaller and smaller after each round. Mark a target destination approximately 20 to 30 feet away from the mats--an equal distance from both groups. This drill should produce a few laughs while enhancing problem-solving skills and facilitating team building. Mix up the objects in terms of shapes and sizes. If any team member falls into the “water”--slips or steps off an object--the group must pick up all of their objects and return to the island to start from scratch. reduce the area of the rug by ¼ (fold it) and instruct them to get the whole team onto the rug again. a newspaper. approximately 5 feet apart. Give each team a certain amount of time-one minute should suffice--to get all of their teammates onto the rug. c. therefore they are required to place their objects in the water and step on them where needed. but ensure that each of the two groups are equipped with the same objects. The objective of the drill is for each team to travel from their island to the destination point. The first group to get all of its members to the . Lost at Sea: Separate the group into two teams and have each team stand on one of two identical mats. Supply every member of both teams with one object--a large rock. take the teams mind off the stresses of work and relieve tension. Continue the drill.

a. If an employee does something heroic or noteworthy in the community. Morale is the positive state of mind that creates a productive work atmosphere. b. morale should not be confused with motivation. or help employees improve their performance by pointing out issues and helping the employee solve those issues. Using employee morale programs will help increase productivity and company revenue. Employee morale programs: Employee morale should be something that every manager is concerned with. according to Entrepreneur magazine. 3. Create a series of awards to honor employee achievements and present them publicly in front of all employees. then recognize that accomplishment as well. Sometimes a simple birthday cake to celebrate an employee birthday can go a long way to maintaining high employee morale. According to Austin Peay State University. Management Interaction: Employees benefit from management feedback on a regular basis. employees feel appreciated when their results are recognized by the company. This drill will enhance cooperation and communication skills and lift team spirits. The motivation to work is represented by the wage employees are paid. Let employees know when they have done their job right with the occasional pat on the back. A program of management interaction with employees will allow employees to feel as though management is paying . Accomplishment Recognition: Whether it is the employee of the week award or the top sales producer of the year.destination point wins.

d.attention to employee activity. c. Be Personable: The gap between management and employees can sometimes become too wide. An employee feels empowered when he feels he can achieve his goals. Set up a plan where those that exceed the goals are rewarded with a bonus. Get managers involved in the goal-setting process. and avoid consistently setting goals that employees and managers feel are unrealistic. and the more personable management can seem then the better that is for employee morale. While it is important to set aggressive metrics to help the company grow. . and that management wants to help improve employee performance. Employees prefer to work for people. there is a drop in the morale of the sales group. Encourage managers to write handwritten notes of congratulations to employees for reaching a sales goal or getting a college degree. Create a day once a month where managers order a lunch in for their employees. Get managers involved in programs that make them seem more personable and accessible. Setting Goals: When a sales team is given what they consider to be unrealistic sales goals. and that can lead to a drop in morale. those goals are only meaningful to employees when they feel that the expectations can be met.