COURSE DESIGN COURSE TITLE NOMINAL DURATION QUALIFICATION LEVEL COURSE DESCRIPTION : : : : BEAUTY CARE 1,100 hours NC II This

course is designed to pursue a range of occupations associated with beauty care services. The program provides experience in customer services such as shampooing, hand and foot spa, body massage, body scrub, facial treatment, manicuring, pedicuring and facial make-up

ENTRY REQUIREMENTS: efore entering this course, the learner!
• • •

"#$T be able to communicate effectively both orally and in written form "#$T be physically, emotionally, psychologically and mentally fit "#$T be able to perform basic mathematical computation

Note to students! Because many chemical sprays and airborne pollutants are found in this occupation, students are advised to consult their physicians as to possible problems (i.e., allergies, asthma, dermatitis, etc.) before enrolling.

Competency ased Curriculum % &'#T( C')& NC II

1

COURSE STRUCTURE BASIC COMPETENCIES UNIT OF COMPETENCY
*. +articipate in workplace communication

MODULE TITLE
+articipating in ,orkplace Communication

LEARNING OUTCOME
-btain and convey workplace information Complete relevant work related documents +articipate in workplace meeting and discussion 1escribe and identify team role and responsibility in a team 1escribe work as a team member Integrate personal ob4ectives with organi5ational goals $et and meet work priorities "aintain professional growth and development &valuate ha5ard and risks Control ha5ards and risks "aintain occupational health and safety awareness

NOMINAL DURATION . /ours

0. ,ork in a team environment 3. +ractice career professionalism

0.* ,orking in a Team &nvironment 3.* +racticing Career +rofessionalism

2 /ours 6 hours

2. +ractice occupational health and safety

2.* +racticing -ccupational /ealth and $afety +rocedures

. hours

COMMON COMPETENCIES UNIT OF COMPETENCY
"aintain an effective relationship with clients7customers

MODULE TITLE
*.* "aintaining Client )elations

LEARNING OUTCOME
• "aintain a professional image • "eet client7customer re8uirements • uild credibility with customers7clients • $tore manuals +lan own workload "aintain 8uality of own performance &stablish credibility with customers7clients 'ssess client service needs 'ssess own work &ngage in 8uality improvement :ollow hygiene procedures Identify and prevent hygiene risks

NOMINAL DURATION
2 hours

0. "anage own performance

0.* "anaging -wn +erformance

. hours

3. 'pply 8uality standards 2. "aintain a safe, clean, and efficient environment

3.* 'pplying 9uality $tandards 2.* ,orkplace /ygiene +rocedures 'nd 'pplications

. hours 6 hours

Competency ased Curriculum % &'#T( C')& NC II

2

C. CORE COMPETENCIES
UNIT OF COMPETENCY
*. +erform +re and +ost eauty Care $ervices

MODULE TITLE
*.* +re 'nd +ost eauty Care $ervicing

LEARNING OUTCOME

NOMINAL DURATION
6; hours

• • •

+repare tools, e8uipment, supplies and materials +repare client $tore tools, e8uipment, supplies and materials +repare Client $crub the ody $urface +erform :inal Checking and +olish outcome +repare the client prior to hand spa +erform /and $+ +erform post /and $+' +repare the client prior to foot spa +erform :oot $+' +erform +ost :oot $pa 'ctivity + repare the clients prior to body massage " assage ody + erform +ost ody "assage 'ssess clients needs +erform face cleaning +erform actual treatment of the face +erform post treatment activity +repare the client prior to manicure and pedicure Clean the fingernails and toe nails 'pply nail polish +erform final retouch +repare clients +erform application of make-up +erform post make-up activities

0.

+erform ody $crub

0.*

ody $crub

• • • • •

*.; hours

3.

+erform /and $pa

3.* /and $pa

*.; hours

2.

+erform :oot $pa

2.* :oot $pa

• • • • • •

*.; hours

..

+erform ody "assage

..*

ody "assage

*.; hours

6.

+erform :acial Treatment

6.* :acial Treatment

• • • • • • • • • • •

*;; hours

<.

+erform "anicure 'nd +edicure

<.* "anicure 'nd +edicure

*0; hours

=.

'pply :acial makeup

=.* :acial make-up

6; hours

COURSE DELIVERY (METHODOLOGY) >ecture ?roup 1iscussion 1emonstration /ands -n "odular instruction +ractical application
Competency ased Curriculum % &'#T( C')& NC II

3

-n-the-4ob-training Competency ased Curriculum % &'#T( C')& NC II 4 .

2-.QUALIFICATION OF INSTRUCTORS/TRAINERS: "ust have undergone training on Training "ethodology Course "ust be a holder of National Certificate for eauty care NC II @"ust have at least two A0B years 4ob7industry experience *Optional: Only when required by the hiring institution )eference! T&$1' oard )esolution No.3 Competency ased Curriculum % &'#T( C')& NC II 5 . 0..

Competency ased Curriculum % &'#T( C')& NC II 6 .

0. +articipate in workplace meeting and discussion Competency ased Curriculum % &'#T( C')& NC II 7 .3. -btain and convey workplace information >. Complete relevant work related documents.*. skills and attitudes re8uired to obtain. >. "-1#>& 1&$C)I+T-) ! N-"IN'> 1#)'TI-N C&)TI:IC'T& >&C&> +)&)&9#I$IT& ! ! ! NC II )eceive and )espond to workplace Communication SUMMARY OF LEARNING OUTCOMES: #pon completion of this module the students7 trainees will be able to! >.BASIC COMPETENCIES #NIT -: C-"+&T&NC( ! "-1#>& TIT>& ! PARTICIPATE IN WOR PLACE COMMUNICATION PARTICIPATING IN WOR PLACE COMMUNICATIONS This module covers the knowledge. interpret and convey information in response to workplace re8uirements.

OBTAIN AND CONVEY WOR PLACE INFORMATION.LO 1.riting materials Apen D paperB )eferences AbooksB "anuals METHODOLOGIES ?roup discussion Interaction >ecture )eportorial ASSESSMENT METHODS . ASSESSMENT CRITERIA $pecific relevant information is accessed from appropriate sources &ffective 8uestioning and active listening and speaking are used to gather and convey information 'ppropriate medium is used to transfer information and ideas 'ppropriate non-verbal communication is used 'ppropriate lines of communication with superiors and colleagues are identified and followed 1efined work procedures for the location and storage of information are used +ersonnel interaction is carried out clearly and concisely CONTENTS +arts of speech $entence construction &ffective communication CONDITIONS The students7 trainees must be provided with the following! .ritten test +ractical performance test Interview Competency ased Curriculum % &'#T( C')& NC II 8 .

1ocuments are identified and rectified )eporting re8uirements to superior are completed according to enterprise guidelines CONTENTS asic mathematics Technical writing Types of forms CONDITIONS The students7trainees must be provided with the following! +aper +encils 7 ball pen )eference books "anuals METHODOLOGIES ?roup discussion Interaction >ecture ASSESSMENT METHODS .LO !. COMPLETE RELEVANT WOR ASSESSMENT CRITERIA RELATED DOCUMENTS.ritten test +racticalE +erformance test Interview Competency ased Curriculum % &'#T( C')& NC II 9 . )anges of forms relating to conditions of employment are completed accurately and legibly .orkplace data is recorded on standard workplace forms and documents asic mathematical process is used for routine calculations &rrors in recording information on forms.

ritten test +ractical 7 performance test Interview Competency ased Curriculum % &'#T( C')& NC II 10 .LO ". PARTICIPATE IN WOR PLACE MEETING AND DISCUSSION ASSESSMENT CRITERIA Team meetings are attended on time -wn opinions are clearly expressed and those of others are listened to without interruption "eeting inputs are consistent with the meeting purpose and establish protocols .orkplace interaction are conducted in a courteous manner appropriate to cultural background and authority in the enterprise procedures 9uestions about simple routine workplace procedures and matters concerning conditions of employment are asked and responded "eeting outcomes are interpreted and implemented CONTENTS $entence construction Technical writing )ecording information CONDITIONS The students7trainees must be provided with the following! +aper +encils7ball pen )eferences AbooksB "anuals METHODOLOGIES ?roup discussions Interaction >ecture ASSESSMENT METHODS .

1escribe work as a team Competency ased Curriculum % &'#T( C')& NC II 11 .*. the student must be able to demonstrate competencies in working with others SUMMARY OF LEARNING OUTCOMES: #pon completion of this module the students7 trainees will be able to! >. skills.0. and attitudes re8uired to relate in a work based environment "-1#>& 1&$C)I+T-) ! $#??&$T&1 1#)'TI-N ! 9#'>I:IC'TI-N >&C&> ! +)&)&9#I$IT& ! NCII efore entering this module.#NIT -: C-"+&T&NC( ! "-1#>& TIT>& ! WOR IN A TEAM ENVIRONMENT WOR ING IN A TEAM ENVIRONMENT This module covers the knowledge. 1escribe and identify team role and responsibility in a team >.

relationships and responsibilities are identified Individual role and responsibilities within team environment are identified )oles and responsibilities of other team members are identified and recogni5ed )eporting relationships within team and external to team are identified CONTENTS Team role )elationship and responsibilities )ole and responsibilities with team environment )elationship within a team CONDITIONS The students7 trainees must be provided with the following! $-+ of workplace Fob procedures Client 7 supplier instructions 9uality standards -rgani5ational or external personnel METHODOLOGIES ?roup discussion7interaction Case studies $imulation ASSESSMENT METHODS .LO 1. DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM ASSESSMENT CRITERIA )ole and ob4ective of the team is identified Team parameters.ritten test -bservation $imulation )ole playing Competency ased Curriculum % &'#T( C')& NC II 12 .

DESCRIBE WOR AS A TEAM MEMBER ASSESSMENT CRITERIA 'ppropriate forms of communication and interactions are undertaken 'ppropriate contributions to complement team activities and ob4ectives were made )eporting using standard operating procedures followed 1evelopment of team work plans based from role team were contributed CONTENTS Communication process Team structure 7 team roles ?roup planning and decision making CONDITIONS The students I trainees must be provided with the following! $-+ of workplace Fob procedures -rgani5ation or external personnel METHODOLOGIES ?roup discussion7interaction Case studies $imulation ASSESSMENT METHODS -bservation of work activities -bservation through simulation or role play Case studies and scenarios Competency ased Curriculum % &'#T( C')& NC II 13 .LO !.

specificallyG to integrate personal ob4ectives with organi5ational goals set and meet work priorities and maintain professional growth and development.3. $et and meet work priorities >. "aintain professional growth and development Competency ased Curriculum % &'#T( C')& NC II 14 . the trainee7student must be able to! >.*. skills and attitudes in promoting career growth and advancement. Integrate personal ob4ectives with organi5ational goals >.0.#NIT -: C-"+&T&NC( ! "-1#>& TIT>& ! PRACTICE CAREER PROFESSIONALISM PRACTICING CAREER PROFESSIONALISM This module covers the knowledge. "-1#>& 1&$C)I+T-) ! N-"IN'> 1#)'TI-N C&)TI:IC'T& >&C&> +)&)&9#I$IT& ! ! ! NC II N-N& SUMMARY OF LEARNING OUTCOMES: #pon completion of this module.

INTEGRATE PERSONAL OB#ECTIVES WITH ORGANI$ATIONAL GOALS ASSESSMENT CRITERIA +ersonal growth and work plans towards improving the 8ualifications set for professionalism are achieved Intra. C/$ tapes.orkplace Code of &thics -rgani5ational ?oals /and outs and +1-$ocial 'spects C1Hs.ritten &xam Competency ased Curriculum % &'#T( C')& NC II 15 .LO 1.and interpersonal relationship in the course of managing oneself based on performance evaluation is maintained Commitment to the organi5ation and its goal is demonstrated in the performance of duties +ractice of appropriate personal hygiene is observed Fob targets within key result areas are attained CONTENTS +ersonal 1evelopment-$ocial 'spects! Intra and Interpersonal 1evelopment -rgani5ational ?oals +ersonal /ygiene and +ractices Code of &thics CONDITIONS The students7 trainees must be provided with the following! . transparencies METHODOLOGIES Interactive %lecture $imulation 1emonstration $elf paced ASSESSMENT METHOD )ole play Interview .

transparencies METHODOLOGIES Interactive lecture ?roup 1iscussion $tructured 'ctivity 1emonstration ASSESSMENT METHODS )ole play Interview . team and organi5ational goals and ob4ectives are prioriti5ed )esources are utili5ed efficiently and effectively to manage work priorities and commitments +ractices and economic use and maintenance of e8uipment and facilities are followed as per established procedures Fob targets within key result areas are attained CONTENTS -rgani5ational I)'s . C/$ tapes.ork values and ethics Company policies and standards $ample 4ob targets >earning ?uides C1Hs.ork Calues and &thical $tandards Company policies on the use and maintenance of e8uipment CONDITIONS The students7 trainees must be provided with the following! -rgani5ational I)' .LO !.ritten &xam Competency ased Curriculum % &'#T( C')& NC II 16 . SET AND MEET WOR ASSESSMENT CRITERIA PRIORITIES Competing demands to achieve personal.

MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT ASSESSMENT CRITERIA Training and career opportunities relevant to the 4ob re8uirements are identified and availed >icenses and7or certifications according to the re8uirements of the 8ualifications are ac8uired and maintained :undamental rights at work including gender sensitivity are manifested7observed Training and career opportunities based on the re8uirements of industry are completed and updated CONTENTS 9ualification $tandards ?ender and 1evelopment A?'1B $ensitivity +rofessionalism in the .orkplace >ist of +rofessional >icenses CONDITION The students7 trainees must be provided with the following! 9uality $tandards ?'1 handouts C1Hs.LO ".orkplace +rofessional >icenses samples METHODOLOGIES Interactive -lecture :ilm Ciewing )ole play7$imulation ?roup 1iscussion ASSESSMENT METHOD 1emonstration Interview .ritten exam Competency ased Curriculum % &'#T( C')& NC II 17 . C/$ tapes on +rofessionalism in the .

Identity ha5ards and risks >.*.0. evaluating and maintaining -/ D $ awareness.#NIT -: C-"+&T&NC( ! "-1#>& TIT>& ! PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES PRACTICING OCCUPATIONAL HEALTH AND SAFETY PROCEDURES This module covers the knowledge.2. "aintain occupational health and safety awareness Competency ased Curriculum % &'#T( C')& NC II 18 . &valuate ha5ards and risks >.3. skills and attitudes re8uired to comply with the regulatory and organi5ational re8uirements for occupational health and safety such as identifying. the trainee7student must be able to! >. Control ha5ards and risks >. "-1#>& 1&$C)I+T-) ! N-"IN'> 1#)'TI-N C&)TI:IC'T& >&C&> +)&)&9#I$IT& ! ! ! NCII N-N& SUMMARY OF LEARNING OUTCOMES #pon completion of this module.

orkplace ha5ards and risks are identified and clearly explained /a5ards7)isks and its corresponding indicators are identified in with the company procedures Contingency measures are recogni5ed and established in accordance with organi5ational procedures CONTENTS /a5ards and risks identification and control -rgani5ational safety and health protocol Threshold limit value AT>CB -/$ indicators CONDITIONS The students7 trainees must be provided with the following! . C/$ tapes. IDENTIFY HA$ARDS AND RIS S ASSESSMENT CRITERIA .ritten &xam Competency ased Curriculum % &'#T( C')& NC II 19 . transparencies METHODOLOGIES Interactive -lecture $imulation $ymposium ?roup 1ynamics ASSESSMENT METHOD $ituation 'nalysis Interview +ractical &xam .LO 1.orkplace ++& >earning ?uides /and-outs -rgani5ational $afety and /ealth +rotocol -/$ Indicators Threshold >imit Calue /a5ards7)isk Identification and Control C1Hs.

-/$ $tandards &ffects of ha5ards in the workplace &rgonomics &?? regulations T>C Table C1Hs.ritten &xam $imulation Competency ased Curriculum % &'#T( C')& NC II 20 . EVALUATE HA$ARDS AND RIS S ASSESSMENT CRITERIA Terms of maximum tolerable limits are identified based on threshold limit values AT>CB &ffects of ha5ards are determined -/$ issues and concerns are identified in accordance with workplace re8uirements and relevant workplace -/$ legislation CONTENTS T>C table +hil -/$ $tandards &ffects of ha5ards in the workplace &rgonomics &?? )egulations CONDITIONS The students7trainees must be provided with the following! /and outs on +hil. C/$ tapes.LO !. transparencies METHODOLOGIES Interactive -lecture $ituation 'nalysis $ymposium :ilm viewing ?roup 1ynamics ASSESSMENT METHOD Interview .

CONTROL HA$ARDS AND RIS S ASSESSMENT CRITERIA -/$ procedures for controlling ha5ards and risk are strictly followed +rocedures in dealing with workplace accidents. transparencies METHODOLOGIES Interactive -lecture $ymposium :ilm Ciewing ?roup 1ynamics $elf pace ASSESSMENT METHOD .aste management 1isaster +reparedness and "anagement Contingency "easures and +rocedures -/$ +ersonal )ecords ++& C1Hs. C/$ tapes.aste management 1isaster +reparedness and "anagement Contingency "easures and +rocedures CONDITIONS The students7trainees must be provided with the following! $afety )egulations Clean 'ir 'ct &lectrical and :ire $afety Code . fire and emergencies are followed in accordance with the organi5ationHs -/$ policies +ersonal protective e8uipment is correctly used in accordance with organi5ationHs -/$ procedures and practices +rocedures in providing appropriate assistance in the event of workplace emergencies are identified in line with the established organi5ational protocol CONTENTS $afety )egulations Clean 'ir 'ct &lectrical and :ire $afety Code .ritten Interview Case7$ituation 'nalysis $imulation Competency ased Curriculum % &'#T( C')& NC II 21 .LO ".

orkplace ++& -/$ personal records C1Hs.LO %.ritten &xam +ortfolio 'ssessment Competency ased Curriculum % &'#T( C')& NC II 22 . MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS ASSESSMENT CRITERIA +rocedures in emergency related drill are strictly followed in line with the established organi5ation guidelines and procedures -/$ personal records are filled up in accordance with workplace re8uirements ++& are maintained in line with organi5ation guidelines and procedures CONTENTS -perational health and safety procedure. C/$ tapes. practices and regulations &mergency-related drills and training CONDITIONS The students7trainees must be provided with the following . transparencies /ealth record METHODOLOGIES Interactive -lecture $imulation $ymposium :ilm Ciewing ?roup 1ynamics ASSESSMENT METHOD 1emonstration Interview .

Competency ased Curriculum % &'#T( C')& NC II 23 .

and building credibility with customers N-"IN'> 1#)'TI-N +)&)&9#I$IT& ! : N-N& SUMMARY OF LEARNING OUTCOMES! #pon completion of the module the trainees7students should be able to! >. >-3.0.*. >.COMMON COMPETENCIES #NIT -: C-"+&T&NC( "-1#>& TIT>& "-1#>& 1&$C)I+T-) ! ! : "'INT'IN 'N &::&CTIC& )&>'TI-N$/I+ . "aintain a professional image "eet client7customer re8uirements uild credibility with customers7clients Competency ased Curriculum % &'#T( C')& NC II 24 . It involves maintaining professional image.IT/ C>I&NT$7C#$T-"&)$ MAINTAINING CLIENT RELATIONS This module covers the knowledge. customers and the public. meeting clientHs re8uirements. skills and attitudes re8uired in building and maintaining an effective relationship with clients.

body language. and other personal presence is maintained according to re8uired standards Cisible work area is kept tidy and uncluttered &8uipment are stored according to assignment re8uirements CONTENTS $tance +osture ody language ?rooming $tanding orders Company policy and procedures CONDITIONS $tudents7trainees must be provided with the following! 'ccess to workplace location or simulated workplace environment "aterials relevant to the unit Company policy and procedures METHODOLOGY >ecture 1iscussion ?roup work ASSESSMENT METHOD: Interview 1emonstration with 9uestioning Competency ased Curriculum % &'#T( C')& NC II 25 . MAINTAIN A PROFESSIONAL IMAGE ASSESSMENT CRITERIA #niform and personal grooming is maintained in accordance with established policies and procedures $tance. posture.LO 1.

LO !. MEET CLIENT/CUSTOMER REQUIREMENTS ASSESSMENT CRITERIA 'ssignment instructions and post orders are identified and understood according to standard procedures $cope to modify instructions7orders is accomplished in light of changed situations Client re8uirements are met according to the assignment instructions Changes to clientHs needs and re8uirements are monitored and appropriate action is taken 'll communication with the client or customer is cleared and complied with assignment re8uirements CONTENTS 'ssignment instructions +ost orders )eviewing assignment instructions 1iscussion techni8ues with client7customer Implementing re8uired changes )eferral to appropriate employer7personnel Clarification of client needs and instructions CONDITION $tudents7trainees must be provided with the following! 'ccess to workplace location or simulated workplace environment "aterials relevant to the unit Company policy and procedures 'ssignment instruction METHODOLOGY >ecture 1iscussion ?roup work ASSESSMENT METHOD: 1emonstration with 8uestioning Competency ased Curriculum % &'#T( C')& NC II 26 .

punctuality and appearance are adhered to +ossible causes of client7customer dissatisfaction is identified.LO": BUILD CREDIBILITY WITH CUSTOMERS/CLIENTS ASSESSMENT CRITERIA Client expectations for reliability. dealt with and recorded according to employer policy Client is fully informed of all relevant security matters in a timely manner and according to agreed reporting procedures CONTENTS • • • • Interpersonal skills Customer service skills Telephone eti8uette "aintaining records CONDITION $tudents7trainees must be provided with the following! Company policy and procedures manual 'ppropriate tools and materials relevant to the unit 'ccess to workplace location or simulated workplace environment METHODOLOGY >ecture 1iscussion ?roup work ASSESSMENT METHOD Interview 1emonstration with 9uestioning Competency ased Curriculum % &'#T( C')& NC II 27 .

*.N +&):-)"'NC& MANAGING OWN PERFORMANCE This unit covers the knowledge. >. 0. -. skills and attitudes re8uired in effectively managing own workload and 8uality of work N-"IN'> 1#)'TI-N +)&)&9#I$IT& ! : N-N& SUMMARY OF LEARNING OUTCOMES! #pon completion of the module the trainees7students should be able to! >.-.3 +lan own workload "aintain 8uality of own performance &stablish credibility with customers7clients Competency ased Curriculum % &'#T( C')& NC II 28 . >.-.#NIT -: C-"+&T&NC( "-1#>& TIT>& "-1#>& 1&$C)I+T-) ! ! ! "'N'?& -.

ork schedules 'ssignment instructions METHODOLOGY >ecture 1iscussion )ole play ASSESSMENT METHOD Interview 1emonstration with 8uestioning .ork plans are developed according to assignment re8uirements and employer policy +riority and timelines are allocated to each task Tasks deadlines are known and complied with whenever possible . PLAN OWN WOR LOAD ASSESSMENT CRITERIA Tasks are accurately identified according to instructions .ork schedules are known and completed according to agreed time frames CONTENT 'ssignment instructions Cerbal instructions +olicy documents 1uty statements $elf assessment 1aily tasks .ritten report Competency ased Curriculum % &'#T( C')& NC II 29 .LO 1.eekly tasks )egularly or irregularly occurring tasks 'llocating priority and timelines CONDITIONS: $tudent 7 trainees must be provided with the following! Task list .

ritten report Competency ased Curriculum % &'#T( C')& NC II 30 .LO!: MAINTAIN QUALITY OF OWN PERFORMANCE ASSESSMENT CRITERIA +ersonal performance continually monitored against agreed performance standards 'dvice and guidance sought when necessary to achieve or maintain agreed standards ?uidance from management applied to achieve or maintain agreed standards $tandard of work clarified and agreed according to employer policy and procedures CONTENT "onitoring personal performance 1etermining performance standards Interpreting work standards 9uality of work CONDITIONS 9uality procedures manual &valuation report forms >ogbooks -perational manual 'ssessment instruments METHODOLOGY >ecture 1iscussion )ole play ASSESSMENT METHOD Interview .

dealt with and recorded according to employer policy Client is fully informed of all relevant security matters in a timely manner and according to agreed reporting procedures CONTENTS • • • • Interpersonal skills Customer service skills Telephone eti8uette "aintaining records CONDITION $tudents7trainees must be provided with the following! Company policy and procedures manual 'ppropriate tools and materials relevant to the unit 'ccess to workplace location or simulated workplace environment METHODOLOGY >ecture 1iscussion ?roup work ASSESSMENT METHOD Interview 1emonstration with 9uestioning Competency ased Curriculum % &'#T( C')& NC II 31 .LO": ESTABLISH CREDIBILITY WITH CUSTOMERS/CLIENTS ASSESSMENT CRITERIA Client expectations for reliability. punctuality and appearance are adhered to +ossible causes of client7customer dissatisfaction is identified.

*. skills. >.-. It includes application of relevant procedures and other client re8uirements N-"IN'> 1#)'TI-N +)&)&9#I$IT& ! ! N-N& SUMMARY OF LEARNING OUTCOMES! #pon completion of the module the trainees7students should be able to! >. and attitudes needed to apply 8uality standards in the workplace. -.-. >.#NIT -: C-"+&T&NC( "-1#>& TIT>& "-1#>& 1&$C)I+T-) ! ! ! 'pply 9uality $tandards APPLYING QUALITY STANDARDS This module covers the knowledge. 0.3 'ssess client service needs 'ssess own work &ngage in 8uality improvement Competency ased Curriculum % &'#T( C')& NC II 32 .

ASSESS CLIENT SERVICE NEEDS ASSESSMENT CRITERIA .ritten 1emonstration with 8uestioning LO!: ASSESS OWN WOR Competency ased Curriculum % &'#T( C')& NC II 33 .ork instruction is obtained and work is carried out in accordance with standard operating procedures Client needs are evaluated base on workplace standards and specifications $alon services is analy5ed against clients needs $alon services are explained and consulted with the client :aults on clients and any identified causes are recorded and7or reported to the supervisor concerned in accordance with workplace procedures ClientHs profile and service extended to them are documented in accordance with workplace procedures CONTENT Communication skills Client relation $alon services 1ocumentation procedures /andling of complaints CONDITIONS: $tudent 7 trainees must be provided with the following! -ffice supplies :orms >og book METHODOLOGY >ecture 1iscussion /ands on )ole play ASSESSMENT METHOD Interview .LO 1.

ASSESSMENT CRITERIA 1ocumentation relative to 8uality within the company is identified and use Completed work is checked against workplace standards relevant to the tasks undertaken &rrors are identified and improved on Information on the 8uality and other indicators of individual performance is recorded in accordance with workplace procedures In cases of deviations from specific 8uality standards.ritten report Competency ased Curriculum % &'#T( C')& NC II 34 . causes are documented and reported in accordance with the workplace standards operating procedures :eedback is collected and analy5ed base on re8uired 8uality standards CONTENT 1ocumentation .orkplace 8uality standards :eedback $elf assessment procedures Fob analysis CONDITION -ffice supplies :orms >og book METHODOLOGY >ecture 1iscussion /ands on ASSESSMENT METHOD Interview .

ork values CONDITIONS! $tudent 7 trainees must be provided with the following! -ffice supplies :orms >og book 9uality standard manual METHODOLOGY >ecture 1iscussion ASSESSMENT METHOD Interview .ritten report Competency ased Curriculum % &'#T( C')& NC II 35 .ork is carried out in accordance with process improvement procedures +erformance of operation or 8uality of product of service to ensure client satisfaction is monitored CONTENT $ervice processes and procedures Client service &nvironmental regulations New trends and technology awareness Transparent management .LO": ENGAGE IN QUALITY IMPROVEMENT ASSESSMENT CRITERIA +rocess improvement procedures are participated in relative to workplace assignment .

0.-)I &NCI)-N"&NT WOR PLACE HYGIENE PROCEDURES AND APPLICATIONS This module deals with the skills and knowledge re8uired to follow key hygiene procedures which apply in salon establishments. C>&'N 'N1 &::ICI&NT . : : N-N& SUMMARY OF LEARNING OUTCOMES #pon completion of the module the trainees7students must be able to! >. N-"IN'> 1#)'TI-N +)&)&9#I$IT& ! ! ! "'INT'IN ' $':&.*. >.#NIT -: C-"+&T&NC( "-1#>& TIT>& "-1#>& 1&$C)I+T-) . :ollow hygiene procedures Identify and prevent hygiene risks Competency ased Curriculum % &'#T( C')& NC II 36 .

ritten 1emonstration with 8uestioning Competency ased Curriculum % &'#T( C')& NC II 37 .LO 1. FOLLOW HYGIENE PROCEDURES ASSESSMENT CRITERIA :ollow workplace hygiene procedures in accordance with salon standards and legal re8uirements /andle and store all items according to salon re8uirements CONTENT >aundry )egular hand washing 'ppropriate and clean clothing $afe handling disposal of linen and laundry 'ppropriate handling and disposal of garbage Cleaning and saniti5ing procedures +ersonal hygiene CONDITIONS: $tudents 7 trainees must be provided with the followingG )elevant products. materials and e8uipment METHODOLOGY >ecture 1iscussion /ands on ASSESSMENT METHOD Interview .

LO!: IDENTIFY AND PREVENT HYGIENE RIS S ASSESSMENT CRITERIA Identify potential hygiene risks promptly Take action to minimi5e or remove the risk within the scope of individual responsibility and in accordance with salon and legal re8uirements )eport hygiene risks beyond the control of individual staff members immediately to the appropriate person for follow up CONTENT acterial and other contamination arising from poor handling of salon products $torage at incorrect temperature +oor personal hygiene practices +oor work practice Inappropriate cleaning practices Contaminated wastes 'uditing staff skills and providing training &nsuring policies and procedures 'uditing of incidents :ollowing up of actions CONDITION! $tudents 7 trainees must be provided with the following& )elevant products.ritten report demonstration with 8uestioning Competency ased Curriculum % &'#T( C')& NC II 38 . materials and e8uipment METHODOLOGY >ecture 1iscussion /ands on ASSESSMENT METHOD Interview .

Competency ased Curriculum % &'#T( C')& NC II 39 .

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