The Minister of Economic Development, Mr. Stanley Palm, invites you to the Curaçao Strategic Tourism Planning Summit


JANUARY 29TH 2014 7PM - 10PM

JANUARY 30TH 2014 9AM - 2:15PM

JANUARY 31sT 2014 9AM - 3PM

Venue : Curaçao Marriott Beach Resort & Emerald Casino This Summit will focus on Strategic Planning for our Tourism Sector. The main goal is to have open and productive discussions among the most important stakeholders in the tourism sector on topics which are of most relevance to achieve a strong, healthy and sustainable development for this sector. Register By Tuesday January 28th 2014.


Economic Development

Ministry of


Curaçao MarrIoTT BEacH REsorT
JANUARY 29-31, 2014

DAY 1 ( JANUARY 29, 2014)
START 7:00PM 7:15 PM END 7:10 PM 8:10PM SessION Welcome Message Global Trends in Tourism FACILITATOR The Minister of Economic Development, Mr. Stanley Palm Dr. Abraham Pizam, Dean, Rosen College of Hospitality Management, UCF Mr. Vincent Vanderpool-Wallace, former SG CTO and Minister of Tourism of the Bahamas Curaçao Marriott Beach Resort

8:15 PM

9:00 PM

Tourism Development in Small Islands Destinations: Challenges and Practices Reception

9:00 PM

9:45 PM

DAY 2 ( JANUARY 30, 2014)
9:00 AM 9:45 AM A Snapshot of Arrivals, Tourism Receipts, Hotel & Restaurant Performance This session will portray the actual long term performance of the tourism industry and will identify potential macro opportunities and challenges. Openness and Airways: Can Tourists get to Curaçao? This session will discuss the level and quality of accessibility to Curaçao. Specifically, this session will discuss challenges related to air capacity, load factors, gateways, and airlift capacity. Session Break The Foundation of the Tourism Product: The People This session will address the skills of the labor force and the educational and training programs available to the people working in the industry; as well as how the skills and labor force interface with the service delivery of the product. Global Cruise Development Cruise Development and its Impact on the Future of Curaçao Lunch Rosen College of Hospitality Managment, UCF Rosen College of Hospitality Management, UCF

9:45 AM

10:30 AM

Rosen College of Hospitality Management, UCF

10:30 AM 10:45 AM

10:45 AM 11:45 AM

11:45 AM 12:30 PM 1:15 PM

12:30 PM 1:15 PM 2:15 PM

Mr. Vincent Vanderpool-Wallace Mr. Dimitri Cloose

DAY 3 ( JANUARY 31, 2014)
9:00 AM 10:15 AM Curaçao Service Through the Eyes of the Tourist This session will deliver the perceptions of tourists that have recently experienced the Curaçao tourism product. The assessment will be shared with stakeholders and will serve as a point of reference to engage audience participants in determining the congruent perception between tourists and stakeholders. Perception of People Skills: Employees vs. Employers? This session will assess the perceptions of the employees and employers in the tourism industry regarding the critical components of the service delivery process. Session Break The gap between expectations and performance This session will provide the perceptions of tourists, employees and employers regarding the expected performance of the tourist product vs. the actual service received. Lunch Pathways to the Future This session will produce a number of action priorities regarding the development of the tourism product for the future. Dr. Robertico Croes, Professor Rosen College of Hospitality Management, UCF Rosen College of Hospitality Management, UCF Rosen College of Hospitality Management, UCF

10:15 AM

11:30 AM

Rosen College of Hospitality Management, UCF

11:30 AM 11:45 AM

11:45 AM 12:45 PM

12:45 PM 2:00 PM

2:00 PM 3:00 PM