Seeking Asia’s top telecom carriers

The search is on for Asia’s best-run telecom carriers with the launch of the 16th annual Telecom Asia Awards
Now in its 16th year, the awards are the region’s longest-running and most prestigious telecom industry awards. They reward innovative and outstanding performance by Asian service providers and industry executives. Readers are invited to nominate candidates in five categories: • Best Asian Telecom Carrier • Telecom CEO of the Year • Best Community Telecom Project • Most Innovative Telecom Project • Best Cloud-Based Service Nominations can be made online at Winners in 11 categories will be chosen from more than 100 fixed, mobile and convergence telecom operators from around the region. Award winners are chosen from a shortlist of candidates nominated by Telecom Asia readers, judges and editors. Final selection is made by an independent panel of industry experts, who will cast votes on the basis of innovation, financial performance, technology, market leadership and corporate governance. The annual Telecom Asia Awards includes an executive-level conference - Telco Strategies 2014 - which brings together leading thinkers from Asia’s telecom operators for a day of knowledge exchanges and to celebrate the industry leaders of the past year.

For sponsorship information, please contact Gigi Chan +852 2589 1338 For information about the Telecom Asia Awards, Joseph Waring +852 2589 1389 Orgainzer

• Best Asian Telecom Carrier * • Telecom CEO of the Year * • Best Mobile Carrier • Best Broadband Carrier • Best Regional Mobile Group • Best Emerging Markets Carrier
* Open to readers’ nominations

• Best Managed Services Provider • Best International Wholesale Carrier • Best Community Telecom Project* • Most Innovative Telecom Project* • Best Cloud-Based Service*

Balancing act for digipreneurs • TD-LTE at 1.4-GHz • Another auction fizzle • ICT services

A s i a n Te l e c o m s B u s i n e s s a n d Te c h n o l o g y l w w w. t e l e c o m a s i a . n e t l D e c 2 0 1 2 / J a n 2 0 1 3

Telcos optimistic but realize they need to up their game

A Cold Dose of Reality

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Readers’ Choice Awards
21 awards, 15 winners

Country focus Pakistan
Mobile players in transition

Awards Ceremony Video Highlights




















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and that they need to up their game Also covered: • Unleashing the next wave of analytics • Innovating under the gun FEaTURES Readers’ Choice Awards 20 Celebrating Asia’s top telecom vendors This year’s big winners were Huawei and Amdocs – both going home with three 34 29 Telecom Asia Dec 2012 / Jan 2013 4 .telecomasia.Contents Subscribe to Asia’s best daily telecom news service: Cover Volume 23 Number 10 Dec 2012 / Jan 2013 14 A cold dose of reality Telecom Asia’s second yearend business outlook survey finds that CSPs are optimistic about 2013. but recognize that it’s crunch time for tech upgrades. Winners in 21 categories – including four new awards for innovation – were announced at a ceremony in Kuala Lumpur last month 14 Country Focus: Pakistan 29 Mobile players in transition Despite regulatory uncertainty. the overall telecom sector is still seen largely as investment-friendly 20 7 www.telecomasia.

Subscription rates: 1 year HK$480 (Hong Kong only) US$86 (within Asia) and US$96 (outside Asia). not just deploying equipment Poulos Points 34 The balancing act As digital service providers mature. Tel: +852 2589 1338 Fax: +852 2559 7002 E-mail: gchan@questexasia. All rights reserved. or any information storage or retrieval system. Gumas Executive North America & EMEA Zena Coupé Tel: +44 1923 852537 Fax: +44 1923 839765 Email: zcoupe@questex. 52-09 31st Place. industries and others who use and operate commercial and private networks. including photocopy.telecomasia. 2 years HK$840 (Hong Kong only) US$152 (within Asia) and US$168 (outside Asia).com Art Director Dick Wong Accounting Assistant Cannis Wong cwong@questexasia. Tanner jtanner@questexasia. Newton. Hong Online Editor Fiona Chau fchau@questexasia. Periodicals postage paid at Long Island City. POSTMASTER: Send address changes to: 13/F.telecomasia. 88 Hing Fat Street. Causeway Bay. Printed in Hong Kong. and the ITU is the least of your worries when it comes to internet regulation Forum 30 Vendors see opportunities in ICT services Carriers need help monetizing their network and retaining customers. Mailing Agent : International Mail Distribution Inc. © 2012 Questex Media Group LLC.833 Source: Jun 2008 BPA Statement Group Publisher Gigi Chan gchan@questexasia. recording. Single/Back issue (if available) HK$50 per copy (Hong Kong only) US$9 (within Asia) and US$10 (outside Asia) plus US$5 handling charge per order. NY. 13/F. & Chief Financial Officer Tom Caridi Executive Vice President Tony D’Avino Executive Vice President Gideon Dean TELECOM ASIA (ISSN 1681-181x)is circulated to telecommunications carriers (PTTs) and to the communications departments of businesses. .S. marketing and maintenance of public or private telecom systems and networks. Hong Kong Tel: +852 2559 2772 Fax: +852 2559 7002 Website: Production & Web Manager Pauline Wong Senior Circulation Assistant Shipman Kwok 7 Predictions for the new year Google won’t be a cellco. A Division of Security Delivery Accountant Ivy Chu ichu@questexasia. REgUlaRs 9 Insight 31 Telecom Career 32 Events Calendar 36 Backpage Briefing SALES CONTACTS Asia Pacific Gigi Chan Group Publisher. Causeway HR & Admin Manager Janis Lam Assistant Circulation Manager Allie Mok ColUmns Tanner Group Editor Joseph Waring Accounts Clerk Mavis Chan mchan@questexasia. Postage paid in Hong Kong. MA 02466 Tel: +1 617 219 8300 President & Chief Executive Officer Kerry C. Hong Global Technology Editor John C. Questex Asia Ltd.959 Subscribe to Asia’s best daily telecom news service: Qualified Circulation: 12. without permission in writing from the Subscription Hotline: +852 2589 1313 Subscription Fax: +852 2559 2015 E-mail: customer_service@telecomasia.126 Non-Qualified Circulation: 1. they’ll find that adopting strict processes is no longer an inhibitor but a means of survival INDUSTRY ANALYSIS 8 China may use 1.Managing Director Jonathan Bigelow jbigelow@questexasia. 88 Hing Fat Circulation & Distribution Director John Lam jlam@questexasia.P. U. NY 11101-3229. TELECOM ASIA (USPS 019-325) is published ten times yearly by Questex Asia Ltd. All copies distributed in PRC are free of charge.4-GHz band for TD-LTE 9 Bans and prohibitions in Pakistan 10 India 2G auction a bust NEWs map 12 Asian telecoms this month Questex Media Group LLC 275 Grove Contributors Canberra: Dylan Bushell-Embling London: Michael Carroll Tokyo: Mike Galbraith Bangkok: Don Sambandaraksa Editorial and publishing office Questex Asia Ltd 13/F. engineering and operational managers responsible for the Total circulation: 13. Causeway Bay.comww Accounting Manager Nancy Chung nchung@questexasia. It is edited for Sales & Marketing Executive Michelle Tang mtang@questexasia. electronic or mechanical. No part of this publication may be reproduced or transmitted in any form or by any means. Long Island City. 88 Hing Fat Street.

http://cn. .telecomasia.telecomasia. ACG Research and more Tony Poulos.telecomasia. Telecom Asia China edition RSS Feed Sign up for our RSS feed and get the latest telecom news and analysis from Telecom Asia China edition This monthly newsletter is an essential source for Chinese telecom Our broad coverage of Asian and global telecom news www. including In-depth news Commentary In-depth analysis from Telecom Asia’s senior editors and leading telecom research firms. Joseph Waring and Michael Carroll Events This year’s trade shows and conferences www.telecomasia. e-Zine downloads Go online to access the electronic versions of our printed magazines – Telecom Asia and the sector-specific supplements.www. white papers and case studies for telecom professionals and executives in China BusinessWeek Online Tech coverage from the global business magazine www.telecomasia. opinion. 6 Dec 2012 / Jan 2013 Telecom Asia Bloggery Missives on telecom trends and the wireless future from John IndustryView The inside view from industry execs White Papers Vendors hold forth on latest technology concepts HighlighTs Follow us on: ONLINE SECTIONS Daily News Telco Cloud Keep updated on the latest news. analysis and developments in the cloud landscape with this twice-amonth newsletter.

On the bright side. cybercriminals. But that’s going to depend on regulatory approval both in terms of allocating leftover digital-dividend spectrum for such purposes. The ITU won’t take over the Internet To be 2. and the ITU is the least of your worries when it comes to internet regulation I feel pretty confident about this one. And why should this column be any different? So here’s a few predictions about 2013 from me. etc). after which AT&T and Verizon would be decimated by OTT voice/SMS. the ITU’s World Conference on International Telecommunications (WCIT) is in progress. treaties and trade agreements from individual governments attempting to govern internet communications in some form or other. and that rollouts were planned for mid-late 2013. Website 9to5Google went so far as to claim that the talks were further advanced than the WSJ let on. And given that the ITU generally works on consensus. but not enough to assuage their critics. Otherwise.telecomasia. and the blogscape (to say nothing of the US House Of Representatives) is a-dither over the very idea. I’d worry less about the ITRs and more about dumb legislative proposals. So far. it seems every single bill or treaty that gets written to deal with such things is written in a way that casts too wide a net. Tanner is global technology editor – jtanner@questexasia. of course. You’ll be seeing more of that in 2013. it’s tradition at the end of the year for industry experts. if it’s control of the internet that keeps you up at night. unless the two of them find an infrastructure partner. Either way. copyright infringers. I’ve seen no indication that the ITU leadership even wants to be the new ICANN. Tanner Here’s your future: 2013 edition s this month’s cover story no doubt has reminded you. of course. And in any case. this whole column would be pointless.TANNER l John C. 2012 Telecom Asia Dec 2012 / Jan 2013 7 . If that’s the case. Even when such efforts are aimed at specific groups of lawbreakers (terrorists. But while Dish chief Charlie Ergen has said it’s looking for a partner to break into mobile broadband. it would prefer one that actually has towers and the experience to run them. And last month. 1. The world will still be here after December 21. That pretty much rules out Google. the UK seems the most likely market for that to happen. with the goal of updating its International Telecommunications Regulations (ITRs). and keeping it unlicensed. TA 4. So cellcos can probably sleep easy on that score. At least for now. Which doesn’t mean it’s not true. Governments will keep writing bad bills to regulate it It’s long been rumored that Google is hatching plans to break into the mobile broadband business. I have trouble seeing Google cracking the wireless business anytime soon – at least not as an actual cellco. the Wall Street Journal reported that Google was in talks with US satellite TV player Dish Networks (which is sitting on some mobile spectrum) to do just that. most of them will be as successful as previous efforts – which is to say. Google has spent several years chasing the idea of using unlicensed white-space spectrum for “Super Wi-Fi” services. Allegedly on the table is the ITU taking over regulation and management of the internet from ICANN. Neither report has been confirmed by either Google or Dish. and even then not until at least the end of 2013. and in some cases has the potential to screw up the internet. 3. analysts and pundits to make predictions about what the telecoms sector can expect in the next year. white-space broadband services will be aimed initially at rural areas. My prediction on that: they’ll probably get the ball rolling on a few things. Google still won’t be a mobile operator John C. reduces privacy rights for www. As I type this. I’m reasonably sure internet governance will remain in ICANN’s Predictions for the new year: Google won’t be a cellco. not very. ICANN had better move quickly to ensure its opponents that it’s serious about addressing the shortcomings that drove some countries to propose an ITU takeover in the first place. A everyone. whatever changes are made to the ITRs when the WCIT concludes.

In terms of population coverage. India’s mobile penetration was 72% at the time of the snapshot. China Mobile is also expected to soon commence the second phase of its TD-LTE terminal procurement for 2013 in over 100 cities. hina’s embryonic TD-LTE market got a double shot in the arm in November. together with ZTE and seven other vendors. ZTE and Samsung will supply 300 dual-mode TD-LTE/TD-SCDMA handsets.5 billion by end-2012 and 6. and should hit 90% by the end of the forecast period.400 units of TD-LTE data cards. While China is behind at 81%. The vendor estimates that mobile subscriptions grew 9% year-on-year by the end of the quarter. Total mobile subscribers. and China Mobile launching a tender for devices to support its 2013 trials.4-GHz band for the Beijing-backed TD-LTE technology. Seven vendors – including ZTE and Alcatel-Lucent Shanghai Bell – will also provide CPE modules for China Mobile. Separately. Alcatel-Lucent Shanghai Bell and Qingdao-based HiSense – are providing 12. and this is expected to grow to over 90% by 2017. which launched the procurement tender in September.700 devices for its TD-LTE network tests in 13 cities across the nation.4b in Q3 Global mobile subscriptions climbed to 6. The tender is the first phase of China Mobile’s 4G device procurement. including data cards and mobile phones. with plans to order more than 200. instead of waiting another two or three years as originally planned.000 TD-LTE devices. deputy director of the MIIT’s State Radio Regulation department. Kan said the radio regulation department is actively exploring the possibility of deploying TD-LTE on this frequency band as either a public network or a private network. China’s telecom regulator the Ministry of Industry and IT (MIIT) revealed it may allocate spectrum on the 1.600 MiFi wireless Wi-Fi modems. The MIIT has already allocated a hefty 190 MHz of spectrum on the 2. The regulator has also set aside 2 x 60 MHz spectrum on the 1800-2100-MHz frequency band not allocated for FDD/LTE technology.5-2. GSM networks reached over 85% of APAC’s populous in 2011.4GHz band for TD-LTE S TAT S N A P C Mobile subs hit 6. Ericsson estimates. In a report based on global traffic 8 Dec 2012 / Jan 2013 Telecom Asia . The Chinese mobile giant. The scope of the procurement tender originally included tablets.6-GHz frequency bands for the 4G technology. for a penetration rate of 91%.3 billion. it is catching up fast – the country accounted for 34% of global net subscriber adds in the third quarter. The number of subscribers on operators’ books decreased due to the practice of operators discounting and removing inactive subscriptions. Mobile broadband subscriptions are meanwhile expected to reach 1.4 billion in the third quarter.000 TD-LTE terminal devices for its ongoing 4G trials in the country. In more mature and saturated markets like North America. Ericsson expects LTE networks to reach 60% of APAC’s population by 2017. with regulators considering allocating more spectrum for the standard to promote wider deployment. WCDMA/HSPA population coverage in APAC exceeds the global average at over 50%. Asia’s mobile subscription growth is largely driven by new subscribers. well exceeding the projected global population. but China Mobile has reportedly excluded TD-LTE tablets due to the immaturity of the technology. Ericsson predicts that total mobile subscriptions will reach 6.3 billion by 2018. Seven vendors – including Huawei. China Mobile selected 16 vendors to supply nearly 35. reached an estimated 4. Mobile penetration in APAC excluding China and India hit 96% by the end of Q3. Huawei.telecomasia.INDUSTRY ANALYSIS China may use 1. purchased 34. Huawei and Alcatel-Lucent Shanghai Bell. will also supply 11. While it remains early days for LTE with just 1. gains are largely coming from existing customers adding new devices such as tablets to existing plans. TA – Fiona Chau Asia adds 5/m subs Source: Ericsson www. Kan Runtian. with mobile phones continuing to account for the majority of devices.5% coverage by the end of 2011. told mainland media the regulator may allocate the frequency between 1427-MHz and 1515MHz for TD-LTE deployments.6 billion by the end of the year and 9.5 billion in 2018. The MIIT is rumored to be planning to accelerate its 4G timetable by issuing 4G licenses next year. excluding duplicate accounts.

Around 8% report spending more than 80% of their flight time on at least one electronic device. up . but the market for telecom services is expected to be the worst performer. The amount of time spent varies little whether or not in-flight Wi-Fi is offered.000 others for hosting “objectionable material”. With global smartphone penetration pegged to reach 51% of total handset sales by end-2016 – up from 31% this year – this is only going to become more of a headache for operators. as passengers have become accustomed to preparing enough offline content to keep themselves Telecom Asia Dec 2012 / Jan 2013 9 www. Most system integrators’ roles in customer experience will likely decline over the next few >> MS extends IPTV middleware lead Microsoft has extended its lead in the IPTV middleware market to 23%. the devices segment is expected to climb 12.8% growth in telecom service revenue over the year to $359. Over-the-top communications: Threats and opportunities for mobile operators www. The order meant mobile services were briefly unavailable in a city with a population of nearly 20 million people. fewer than 20% of passengers currently make use of them during flights.telecomasia.imsresearch. due to the site hosting clips from the film.) The government on November 17 ordered mobile services suspended and imposed a ban on motorbikes in the city of Karachi. two months after Pakistani authorities blocked the site and around 20. Pakistani media separately reported that regulator PTA had imposed a ban on both mobile number portability and direct retail SIM >> APAC IT spending to climb >> Devices dominate travellers’ flight time Airline passengers who use personal devices on flights spend an average of 40% of flights longer than an hour absorbed in their devices. in light of the ready availability of this offline content.Bans and prohibitions in Pakistan INSIGHT ONE MONTH’S TELECOM RESEARCH I t’s been a tumultuous month for Pakistan’s telecom sector.6% growth expected for 2012.9% from this year.5%. Gartner Symposium/ITxpo www. thanks to the traction behind its Mediaroom IPTV platform. with healthy and growing IPTV platforms within China. But according to ABI Research. (see related story on page 27. The motorcycle ban was attributed to the use of bombs mounted on motorbikes in previous incidents. The YouTube ban had been imposed in early October. ZTE and Huawei also play strongly in the market. Gartner is predicting a 4. Passenger survey – In-flight connectivity usage and experience – 2012 edition www. By contrast. But the Sindh High Court overturned the ban on the same day.5%. The forecast from Gartner would be a further improvement on the 7.arcchart. Operators were instead told to mail SIMs to the address on customers’ Computerized National Identity Cards. Despite the growing penetration of tablets. Spending on data center systems will grow a predicted 9. with client-centric middleware companies taking up the slack. ARCchart warns. A US survey from IMS Research shows that more than 70% of respondents use personal electronics devices on flights. followed by laptops.5%. The research firm predicts that OTT services will account for a substantial 8% of voice traffic carried over the world’s mobile networks by 2016.3% over the year to $229. according to the firm. declaring it illegal. meanwhile. The prime minister reportedly withdrew the directive after operators agreed to deploy biometric verification systems at retail outlets and service centers instead. The firm has identified a strong split in the IPTV middleware market between system integrators providing an entire solution and specialist companies concentrating on applications and customer experience.4 billion. to ensure that subscribers have an address on file.abiresearch. But this ban too proved short-lived. The PTA was forced to deny speculation it had ordered YouTube unblocked. and IT services revenues will grow 7. The opening days of December. during the height of the furore over the controversial video Innocence of Muslims.9% IT spending in APAC will reach a projected $743 billion in 2013. MP3 players are the most popular devices. the PTA directed operators to stop offering promotions involving discounted late night calls. All five major IT segments are poised to grow. brought a reminder to international observers that YouTube remains inaccessible in Pakistan.7 billion. with lawmakers and regulators imposing multiple bans and prohibitions – including a brief suspension on mobile services in the nation’s most populous city. Video SW middleware and DRM www. sometimes triggered by mobile phones. The large and ever-growing smartphone installed base – in particular the iOS and Android ecosystems – served as a fertile breeding ground for OTT services such as Skype and WhatsApp on mobile devices. software sales will increase 9. A key challenge for airlines and in-flight Wi-Fi providers is delivering a service passengers are willing to pay for. in a failed attempt to avert a terrorist attack. The regulator claims to have received multiple complaints that the packages promote vulgarity among the youth. on the grounds that the offers promote “vulgarity”. reportedly in reaction to intelligence indicating a threat of a bomb attack. TA – Dylan Bushnell-Embling >> OTT biggest threat to mobile revenues OTT communications services currently represent the single largest threat to mobile operator revenues. following reports the site was available for a brief period on some service providers and in some locations. in response to reports that number porting is making it difficult to trace mobile phone using terrorists. Also during the month.

Karnataka or Rajasthan. Idea. Videocon and Telewings each won back their 2G licenses in six telecom circles.18 billion rupees. The government has revealed plans to hold another auction for the unsold airwaves by the end of March.7 million rupees for additional spectrum in just one circle. A planned concurrent auction of CDMA frequencies had to be cancelled after the only two interested parties dropped out of the race. are over.3 billion rupees. Videocon has subsequently revealed plans to use the licenses in the six circles to roll out LTE. The government had set a base price of 140 billion rupees – four times the reserve price of the 2010 3G auctions. Vodafone India meanwhile paid 11.29 billion rupees for 1. when seven private operators bid a cumulative $15 billion for 3G licenses in a hotly-contested auction. Mumbai. TA – Dylan Bushnell-Embling 10 Dec 2012 / Jan 2013 Telecom Asia www. Videocon and Telewings – the successor to Uninor as Telenor’s joint venture in India – participated in the auction. with bids of 40.telecomasia. None of the five participants submitted bids for the major circles of Delhi. Sistema Shyam.indUsTRy analysis India 2G auction fizzles I ndia’s well-publicized auction of recently-vacated 1800-MHz 2G spectrum ended with a fizzle in November. incumbent Bharti Airtel bid a mere 86.72 billion). with a goal of launching services by mid-2013. The halcyon days of even as recently as 2010. Vsevolod Rozanov. while Videocon will pay 22. told Indian media in November that the company is relying on its legal challenges to get back the spectrum that JV Sistema Shyam will need to operate. Loop. The court held that former telecom minister A Raja acted improperly by awarding the licenses on a first-comefirst-serve basis. CEO of Russia’s Sistema. for a bid of 20. Videocon. In the wake of the fizzled auction COAI – the lobby for India’s GSM operators – claimed the results vindicated its contention that the Indian government had set reserve prices far too high. with the Department of Telecom selling just 42. Telenor was the auction’s biggest spender.07 billion rupees ($1. only Idea. while giving preferential treatment to favored companies. Uninor. Tata Teleservices and Etisalat DB – in a February court decision. The spectrum had been vacated by the cancellation of the 122 2G licenses held by eight operators – S Tel. The auction drew the interest of only five participants for the GSM portion of the auction. Sistema has previously threatened to pursue international arbitration against the government unless the courts agree to hear its plea to have its licenses restored. with the government raising less than a quarter of its revenue target.22 billion rupees. The auction raised just 94. Idea Cellular got back spectrum in seven circles.4% of the spectrum that had been put up for sale. as well as a block of spectrum in an additional .25 MHz of additional spectrum in 14 circles. Of the affected operators. Overbearing regulation and intense competition appear to have squeezed the golden goose too hard in the intervening years. But the auction result provides another indication that the shine is wearing off the Indian telecom market. The exclusion of the remaining operators affected by the license cancellations does not mean they have all given up on the market. Finally.


after receiving regulatory approval. TrueMove reveals it is considering expanding into Myanmar as soon as operating licenses are offered.telecomasia. to become the nation’s fourth largest mobile operator by subscribers. 12 Dec 2012 / Jan 2013 Telecom Asia www. True and Dtac call on the Senate speaker to investigate a senator for improper conduct for lodging a separate lawsuit trying to halt the auction. AIS. Operator groups blame the reserve prices being set too high.95b to buy its fixed lined assets in 21 provinces and cities from its mainland parent company. in light of October’s US security report into Huawei and ZTE. DELHI India raises just $1. SINGAPORE Japan’s NTT DoCoMo sets up a local subsidiary. Apple confirms it will formally launch the iPhone 5 in China this month. TAIPEI Regulator NCC sets a tentative deadline of December 2013 for the allocation of the island’s first LTE licenses.700 TD-LTE terminals for its ongoing large-scale 4G trials. BANGKOK Thailand’s obmudsman loses a court bid trying to declare the nation’s recent 3G auction invalidated. to help promote wider adoption of the state-backed 4G standard. changed.4-GHz spectrum for TD-LTE use.asian telecoms this month BEIJING China Unicom’s HK listed arm agrees to pay around $1. Rumors circulate that Tata Teleservices and Telenor’s Indian joint venture Telewings may merge. China’s telecom regulator reveals it is considering allocating 98 MHz of 1. with a court dismissing the suit on the grounds the ombudsman lacks the authority to challenge regulator NBTC. to provide services to the market’s Japanese-language customers in collaboration with StarHub. and is looking at investing in cable TV and in fiber-optic networks in the .7b from an auction of 2G spectrum freed up by the cancellation of 122 licenses – less than a quarter than the government planned. China Mobile reportedly picks 16 vendors to supply it 34. The Foreign Investment Promotion Board Airtel’s tower unit Bharti Infratel prepares to float agrees to convene to determine whether India’s rules governing foreign investment and the around 10% of itself in an IPO to raise around use of foreign telecom equipment need to be $830m.

China. Pacnet also lays ground on a new data center in Tianjin in Northern China. z Within the same week. z Juniper Research publishes a report alleging that Apple’s snubbing of NFC in the iPhone 5 has set the technology back two years in the US and Western Europe.telecomasia.” z Researchers predict cumulative mobile app market revenues are due to reach $30 billion by the end of the year. z IHS predicts that demand for smartphones and tablets will be enough to ensure the overall market for mobile equipment grows 13% in 2012. on the grounds that the offers promote “vulgarity”.7b in a non-final decision. to be built in partnership with the Tianjin Wuqing government. days after a temporary city-wide ban on motorcycles and mobile services is imposed by the government but then lifted by a court order.movements SYdNEY Telstra launches a Network Contact Center service for enterprise customers. z Credit ratings firm Moody’s puts Alcatel-Lucent on review for a possible downgrade of its B2 rating. z Iraqi operator Asiacell lays the groundwork for an IPO early next year. z Qualcomm commits to a $20m investment in struggling Japanese electronics giant Sharp. citing concerns over cash burn and declining revenue. including South Korea. z Apple lays out plans to launch the iPhone 5 in more than 50 new markets during December. leading to speculation the government was experimenting with an Egyptstyle “internet kill switch. offering the solution either on the cloud or co-hosted on users’ premises. z Japan is named APAC’s most cloud-ready economy. Indonesia. after he goes public with a complaint that the calls were made after he reported his phone lost overseas and requested calls be blocked. giving it peering access to over 500 European networks. z The US Department of Commerce renews VeriSign’s authorization to oversee the . MANILA Regulators accuse mobile operators of failing to pass on a mandated cut in SMS interconnection rates to consumers. daily fines and orders to refund customers. z Vodafone CEO Vittorio Colao warns EU regulators that the region’s former fixed-line monopolies view fiber rollouts as a means of secretly reinstating their market dominance. and then lease back the premises. attributing strong data growth in Malaysia and Indonesia. accusing the vendor of failing to agree to a fair licensing deal for Ericsson wireless patents despite two years of negotiations. as part of a sell off of its non-core assets. the Philippines and Taiwan. seeking injunctions on BlackBerry sales until it agrees to royalty arrangements covering Nokia’s WLAN patents. Axiata lifts its net profit for the first nine months of the year by 7% to around $722m. in an annual ranking by the Asia Cloud Computing Association. and then its BSS unit a few days later. Telstra is forced to refund a $28k charge to a subscriber’s credit card. Nokia sues RIM in the US. z Nokia Siemens divests its optical networking business. z A Mexican court awards two companies suing Yahoo $2. z Syria briefly becomes completely disconnected from the global internet. imposing penalties. z Ericsson takes Samsung to court in the US. which would be the first public float for an Iraqi company since the ousting of Saddam Hussein.1b to support the struggling operator’s turnaround plan. Vodafone Hutchison Australia’s parents Vodafone Group and Hutchison Whampoa agree to commit a further $2.2b and automation software developer Cloupia for $125m. Regulator NTC separately instructs operators to stop offering promotional packages with discounted late-night calls. in a roundabout effort to secure the use of a block of valuable mobile spectrum. Malaysia. z UK regulator Ofcom starts setting the stage for 5G. Hong Kong and Singapore. BT announces plans to open an outsourcing hub in Malaysia. Globe acquires around 92% of BayanTel’s outstanding debt. z Nokia meanwhile reaches a $220m deal to sell its Finnish HQ to a retail investment company. in collaboration with the Multimedia Development Corp. z Cisco goes on an acquisition Telecom Asia Dec 2012 / Jan 2013 13 . followed by South domain through to 2018. UK and Canada. KUALA LUmPUR Maxis posts a 17% decline in Q3 profit to $145m. blaming rising sales costs and a slight decline in revenue. but instructs the company to seek approval before raising registration prices. HONG KONG Pacnet connects to the Amsterdam Internet Exchange (AMS-IX). The suit accuses Yahoo of breach of contract in a deal to create a Latin American print business directory. z Bharti Airtel completes an ambitious upgrade of its African mobile networks in 16 countries. KARACHI A bomb attached to a motorbike and triggered by a mobile phone kills three people. www. picking up cloud-networking start-up Meraki for $1. eyeing the 700MHz band for new connection technologies in anticipation of 4G being inadequate to meet future capacity demands.

covERsToRy 14 Dec 2012 / Jan 2013 Telecom Asia .telecomasia.

the internal and external pressures they’ll face. where the big growth drivers will be. a lot of change and a cold dose of reality regarding the ability of telecoms players to accomplish both. it’s going to require a lot of innovation. And while there’s much optimism about the year ahead.telecomasia. We asked top industry analysts to tell us the top trends they’re predicting for APAC next year. So says our second annual survey of telecom players in Asia Pacific that asks that perennial year-end question: what’s in your crystal ball for next year? Last month. Tanner .net Telecom Asia Dec 2012 / Jan 2013 15 W John C. but recognize that it’s crunch time for tech upgrades. We even polled delegates of our Telecom Asia 2013 Insight Summit at the end of November in Kuala Lumpur. and the biggest changes they expect to see. the telecom sector is already looking ahead to 2013 – as are we. www. and that they need to up their game ith 2012 now fading in the rearview mirror and the world unsullied by apocalyptic doom. we asked telecom players in the region to tell us in an online survey what they were optimistic about.A cold dose of reality CSPs are optimistic about 2013.

it’s still early days.6% said they were less optimistic about sector growth. and not so closely by managed enterprise services (3.4%) expressed some level of optimism in the growth prospects for their corner of the telecoms sector compared to the previous quarter. with almost 20% “very optimistic”. and just over 3% expressed no optimism whatsoever. with value added services a distant second (16%). As for the biggest driver behind that growth. no one went so far as to say they had zero optimism about their financial prospects going forward. cooperate or get out of the way. In any case. respondents with growth expectations outnumbered the pessimists – 22. it’s even more optimistic about financial growth. Also similar to last year’s survey. Also. but here’s the upshot: There is general optimism about the coming 12 months. But there were also more concerns about managerial strengths – particularly in regards to planning and skill sets. And while 22. though most of that optimism was considerably (and perhaps wisely) reserved.covERsToRy Changes expected in next 12 months Figure 1 Source: Telecom Asia The results are below. data is the biggest deal and OTT players are the biggest competitive force. Over 61% expressed some level of optimism about their financial prospects. 2013 looks like it will be the year that telecom operators will knuckle down on upgrading their networks. followed closely by content. In other words.6% were less optimis- tic compared to the previous quarter. if the telecom industry is cautiously optimistic about sector growth. but the majority of them do expect things to be better for their bottom line. telecoms companies aren’t expecting fabulous sector growth in 2013. Less than 13% said they were “very optimistic. For that matter. neither did M2M.telecomasia.2%). Perhaps tellingly. which suggests that for all the talk about smart meters. smart fleets and the Internet of Things. Almost half of respondents (48. Well over two-thirds of respondents named data as the key sector driving growth in 2013. voice and SMS didn’t even make the . That’s not to say operators are staying away from M2M – a number of them have 16 Dec 2012 / Jan 2013 Telecom Asia www. it’s still all about data. big. Oh. our survey this year finds telecom players expressing a reasonable amount of optimism about the near future. and Big Data? It’s going to be … well. Close to 26% said they expected no change in industry growth from the previous quarter. Go for growth Similar to last year. both inside and out – provided they can do it without spending any more money than they have to – as market pressures force them to either innovate.

5% said they were “well positioned” for the future). Transformation projects and poor management decisions each rated 13%. Here’s what we asked. with just 30% expecting an increase. Keeping it real At last month’s inaugural Telecom Asia 2013 Insight Summit – in which CSPs. TA – John C Tanner How would you describe Big Data? How ready are CSPs for the How should CSPs respond to future? perceived OTT threats? Almost 64% said they were “kind of ready for the future”. no one is expecting less regulation.telecomasia. a little over half (56%) declined to credit OTT for disrupting the telecoms space and instead put the finger on themselves. A little over 23% say they’ll be hiring more people. future is also a potentially scary place for the 32% who said they were “not all that well prepared”. Telecom players are expecting big changes in 2013. But our survey results indicate that operators don’t yet expect it to be a significant growth driver for at least the next year. citing “lack of foresight and innovation” as the biggest disruptor. most of the remainder expect the regulatory landscape to remain unchanged. As there’s a lot of hype around Big Data.) Pressure inside and out We asked telecoms companies to rank the three most serious external and internal issues they expect to face in the next 12 months. however. An even bigger number of respondents (60%) say their R&D spending will stay frozen in 2013. data usPerhaps discouragingly. Most respondents (over 77%) said that they expect to see more network and IT upgrades in 2013 – unsurprising as cellcos evolve to LTE and fixed line operators look to flatten their networks and milk more efficiencies from them. and OTT partnerships and M2M cracked 10%. Of the 11 external issues we listed. But fully half of them say they expect the number of employees at their firm to drop. but voice and apps/content each rated 15. What will be the best ‘earner’ What do you think is most for CSPs two years from now? disruptive to CSP business? Similar to our online survey. but if you’re a CSP. So there’s no room for argument here. If anything will see an increase in Dec 2012 / Jan 2013 17 . they’re still a force to be reckoned with. over a third (35%) rated it as a “genuine new science”. we though we’d ask delegates to tell us what they make of it. And the appropriate response to that force? Ignore them? Fight them? Buy them? No – work with them. Interestingly. a somewhat lower percentage (almost 55%) also expect an increase in earnings – over a quarter of respondents are expecting earnings to go down. Either way. and what they said. unanimous. The vote was www. What we learned is this: telcos are ready for 2013. A little over half of them (55%) saw through the hype machine. it’s regulation – 55% of respondents are anticipating increased regulation next year. Upgrading on a budget in their capex/opex spend in the next 12 months. despite predictions from most respondents (well over 80%) that prices will either stay flat or go down in the same time frame. and others have plans to do so. analysts and vendors brainstormed to map out a game plan for next year – we took a series of flash polls to gauge delegates’ viewpoints on the year ahead. much of it in the form of technology upgrades. Almost 39% of respondents said they expect no change More money (sort of) The aforementioned optimism about the industry is reflected in financial expectations for in 2013. but also realistic about the changes the industry is undergoing. the challenges they face and the technologies that will help them with both (particularly Big Data).4%). (Perhaps unsurprisingly. Cloud services – big fat zero. Over twothirds of those surveyed are expecting an increase in sales/turnover in the next 12 months. and another 32% expect those expenditures to go down. Ouch. On the bright side. That said.already launched M2M services. the If OTT players aren’t to blame for disruption. Cloud may be the future. only 4. Our survey asked participants what sorts of changes they expect in the next 12 months (in terms of increases or decreases). describing Big Data as “a fancy buzzword for ‘data warehousing and BI’.8%. they won’t necessarily be spending more to achieve those upgrades. which suggests a realistic attitude towards the challenges involved (only 4. age was voted as the big earner (47.3% blamed external consultants for derailing their gravy train. expectations of higher sales and earnings won’t mean a payoff for employees.” That said. Close to 65% of respondents say they expect no change in salaries and wages next year (though less than 10% say they expect salaries to drop). That said. However. it’s not going to generate most of your income for some time.

TA – Amrish Kacker. In both cases. only aggregated customer information is sold. operators are trading off the benefits of lower customer churn against potential loss of revenues from multi-SIM discounts. SK Telecom in Korea is a good example of encouraging user migration to tiered data plans to improve data profitability • Managing multi-SIM user accounts rather than individual SIMs. Data analytics can be used in three major ways: optimize tariffs and prevent churn. European and US operators have already established advanced approaches for data analytics to monetize customer information – mainly for mobile advertising – by selling it to external partners. For example. like Amazon. This category of data analytics is now evolving in two key areas: • Managing the transition of customers to data plans. Internet companies. StarHub Singapore is planning to use its new SmartHub research center to develop analytics for upselling. upsell additional services. Analysys Mason How optimistic are you about the financial prospects for your own company? Figure 3 What sectors of the business do you think will be the key drivers for growth? Figure 4 Source: Telecom Asia 18 Dec 2012 / Jan 2013 Telecom Asia www. by driving adoption of data plans and migrating users from unlimited to tiered data plans. AT&T and Telefónica have similar initiatives. In Asia. as well as to tailor tariff plans to optimize ARPU. Mobile operators are making their data relevant in new ways.covERsToRy Unleashing the next wave of data analytics How optimistic are you about the growth prospects of the telecom sector? Figure 2 I t is now a number of years since telecoms operators began using data analytics to improve business economics. advertisers. Mobile advertising is an extremely competitive area with Google. venue owners. and monetize information with third parties. Verizon’s Precision Market Insights provide insights into aggregated customer presence for media owners. Facebook and Apple all vying for a share of revenues. To protect customer . The key challenge for operators is asking the right questions in order to do the most relevant analyses – and we expect Asian operators to begin adopting these practices in 2013. Traditionally operators have used data analytics to predict customer churn and suggest churn prevention actions.telecomasia. sponsors and retailers. were the first to demonstrate the capability of product recommendations based on social network analysis. with beneficial results. The development of multi-SIM account plans is being driven by the increasing multiple device ownership among users or shared bundles of minutes/data (Verizon now reports average revenue per account). Telecoms operators Oi Brazil and Telefónica Czech Republic are now using social network analysis as a basis for focusing marketing campaigns on specific customer groups that could influence other buyers.

Meanwhile. Western Europe and EMEA). Concerns over scenario planning reflect apparent unease in the telecoms space over the fact that it’s hard to plan for scenarios when they’re changing at faster rates than ever.telecomasia.competition from non-traditional players made the top of most lists. particularly in markets where smartphones are proliferating among the unbanked. which only a handful of respondents named as a serious external pressure point (and even then. Innovating under the gun T he mobile industry will come under continued pressure to innovate in 2013. This activity will be impacted by global macro-market dynamics and driven by domestic market competition and investments on the part of multinational players in emerging markets. the most popular of which will be expanding into new market segments and geographical markets. risk mitigation and other risk management issues. and innovation is measured in weeks rather than quarters. with some experimentation. The 12-month outlook for the mobile industry will be less certain at the end of 2013 than it is today. we believe that the operator involvement will accelerate in 2013. business intelligence. As operators commercialize LTE services. Large Tier 1 players like Telefonica. equipment costs and inflation made frequent appearances in the No. While the number of initiatives will remain relatively stable at 600. Similarly. this has culminated in digital service strategies that incorporate services such as mobile payments. The M2M market will see accelerated growth in 2013. We believe that other Tier 1 and Tier 2 operators will follow suit in 2013. Also notable is the inevitable government regulation. the need for automated network operations (such as self-organizing network [SON] technology). with the ultimate aim of bringing their digital services under a signal platform umbrella. and low cost small-cell deployment and backhaul capabilities. business intelligence is becoming more complex as we enter the age of Big Data. and attracting and retaining qualified employees. Quite a bit of that strategic focus will be directed inwards as well – many respondents said they intend to strengthen managerial and operational capabilities in 2013. 3 slot. Market progress to date has been hindered by operators’ focus toward macro-cell LTE deployments. Telcos have a reputation for being risk-averse – that’s a luxury they may not be able to afford for much longer. premium content and machine-to-machine. The mobile industry will see continued consolidation in 2013. with operators continuing to focus primarily on energy. Vodafone and Telecom Italia have made large bets with portal strategies for their digital services. This underpins the need for continuous innovation and transformation for the foreseeable future. Small cell technology has seen increased focus as network traffic continues to grow at an astonishing rate. automotive and transportation. telecom players will be covering a lot of bases in 2013. Latin America. and continued efforts to drive new revenue streams from digital services. healthcare. which didn’t top very many lists. in terms of the competitive landscape and the reality that the consumer segment has more power than ever to shape the direction of the industry. and acquiring and retaining the right skill sets will be crucial to making sense of all this and keeping pace. we asked participants in our survey to tell us the top three strategic areas they’ll be focusing on next year. Strategic focus Finally. not the biggest one). the three concerns making the top of many lists were the abilities to do scenario planning and analysis. For many. with major M&A occurring in each region (North America. there are still tremendous growth opportunities for operators. As it happens. we believe that operators will see rapid growth in B2B2C solutions which will drive the need for changes to existing platform and B/OSS strategies. That doesn’t extend to things like tax policies. While the M2M opportunities for operators are still in their formative stages. operators are establishing strategies to transform their service offers. Also at the top of the pile was consumer demand. driven by the availability of radio spectrum (including re-farmed 1800 MHz) and LTE devices. Those results reflect the changing nature of the telecoms game. Under the shadow of disruptions from over-the-top players. TA – Phil Marshall. as well as reduce overall costs. With large operators like AT&T embracing SON and small-cells we expect to see robust adoption in 2013. particularly in terms of service bundling. Tolaga Research Telecom Asia Dec 2012 / Jan 2013 19 www. Another internal issue that ranked fairly high – internal control management. as well continue network upgrades to reduce their cost per . TA In 2013 we expect that more than 100 LTE networks will be deployed. OTT services are rolling out fast. Even though more than 600 mobile payment initiatives have been launched. As for internal issues to deal with in 2013. the packaging and most pricing plans will continue to parallel those for 3G. This innovation will see efforts to improve network economics with LTE and small cell deployments. but did make the Top 3 of the majority of them. it’s worth noting that things like currency risk. as well as focusing on sales and marketing. The market will continue be buoyed by a motivated vendor community that will come under pressure to reduce small cell deployment costs and address interference challenges that will occur in large scale smallcell implementations.

2012 he big winners of this year’s annual Readers’ Choice Awards were Huawei Technologies and Amdocs – both going home with three awards. In the first round. Maxis. The new 20 Dec 2012 / Jan 2013 Telecom Asia . Managed Support Services Vendor of the Year as well as CEM Innovation of the Year. SAP won the Business Analytics Innovation of the Year award for its HANA in-memory computing. YTL Communications and Value Partners. U Mobile. market share and new customer acquisition (15%) • Revenue growth and contribution to overall industry leadership (20%) • Vision and industry leadership (15%) • Based on performance in 12 months prior to September 1.November 29. 2012 – nominated products/ services should have been available by June 30. The Bandwidth Optimization Innovation of the Year price went to Dialogic for its I-Gate 4000 while Best Enabling Technology for Mobile Devices was awarded to Samsung for its NFC TecTiles. Amdocs grabbed the CEM Innovation of the Year for its Smart Agent Desktop. went to IBM. Amdocs was voted as BSS Vendor of the Year. With the judging criteria heavily weighted toward innovation and leadership. Core Network Vendor of the Year and LTE Innovation of the Year for its No Edge Networks. Alcatel-Lucent (Broadband Innovation of the Year). ZTE (Broadband Year of the Year) and Oracle (OSS Vendor of the Year). Winners in 21 categories were announced at a ceremony in Kuala Lumpur last month and trophies presented to 15 companies by executives from AT&T. Each year Telecom Asia gathers to celebrate with its industry peers and recognize the advancements and contributions of the industry’s top vendors from around the region. TA www. T Celebrating Asia’s top telecom vendors Ericsson once again won the Best Infrastructure Management Vendor of the Year a well as the Wireless Network Vendor of the Year while Cisco claimed the Metro Network Vendor of the Year and Carrier Ethernet Vendor of the Year awards. Time. HP (Cloud Innovation of the Year). NTT Communications. This year was Telecom Asia’s fifth Readers’ Choice Awards. BT Global Services. Telecom Asia’s editorial team with support from a panel of analysts narrowed the field to a shortlist before voting among service providers was open in early October. Huawei’s prizes were for Wireless Broadband Network Vendor of the Year. four new “innovation” awards were introduced this year. Awards also went to first-time winner FiberHome (FTTx Vendor of the Year). Telstra Global. analysts and services providers nominated the top vendors of the year in each of 21 categories. Ciena (Optical Vendor of the Year).telecomasia. Juniper Networks (Mobile Security Vendor of the Year). A total of 48 technology suppliers were nominated in 21 categories. 2012 l Kuala Lumpur Nomination Criteria: • Overall quality of innovation and contribution to technology advancement (50%) • Market acceptance – market share Data Center Facility Vendor of the Year. Pacnet.

net Telecom Asia Dec 2012 / Jan 2013 21 .Congratulations to all winners Wireless Network Vendor of the Year Ericsson Amdocs ZTE Amdocs BSS Vendor of the Year Broadband Vendor of the Year Managed Support Services Vendor of the Year Wireless Broadband Network Vendor of the Year Huawei Technologies IBM Core Network Vendor of the Year Data Center Facility Vendor of the Year Huawei Technologies Huawei Technologies – No Edge Networks Best Infrastructure Management Vendor Ericsson Alcatel-Lucent – FTTx Vendor of the Year Zero Touch Vectoring FiberHome Cloud Innovation of the Year Telecommunications HP – Converged Cloud Technologies Metro Network Vendor of the Year of the Year Broadband Innovation of the Year LTE Innovation of the Year SAP – HANA in-memory Cisco Systems computing CEM Innovation of the Year Business Analytics Innovation of the Year Optical Network Vendor of the Year Ciena Amdocs – Carrier Ethernet Vendor of the Year Smart Agent Desktop Cisco Systems Bandwidth Optimization Innovation Mobile Security Vendor of the Year Juniper Networks Dialogic – I-Gate 4000 OSS Vendor of the Year of the Year Oracle Samsung – NFC TecTiles Best Enabling Technology – Mobile Devices www.telecomasia.

Telenor. Huawei also has a strategy to strengthen and broaden operators’ core business by providing future-proof convergent core network solutions. with a particular focus on its IMS solutions for PSTN migration and voice over broadband. which combines power amplifier. Huawei Mbps.telecomasia. Its equipment also supported 2. Commercial LTE services supported by Huawei include: . it helped Vodafone implement a LTE-A HetNet solution on an LTE network in Spain that featured small base station products.LTE Innovation of the Year. It has signed more than 139 commercial and trial IMS contracts with telcos. thanks not only to the success of its SingleRAN solution. cell radius virtual extensions and co-channel interference suppression. LTA-Advanced and future innovative technologies such as Coordinated Multipoint to ensure a seamless user experience. In addition. such as coordinated multipoint. Huawei also is a repeat winner for Wireless Broadband Network Vendor of the Year. The Adaptive Radio Unit integrates Why they won Huawei Technologies gets the nod for its “No Edge Networks” concept. Deutsche Telekom. NGN and mobile softswitches. TA 22 Dec 2012 / Jan 2013 Telecom Asia www. STC. LTE-Advanced and future-oriented technologies. the company impressed readers with its SingleCore core network solution. Huawei introduced two new wireless broadband products to boost the capacity of mobile networks: the Adaptive Radio Unit and the AtomCell. with a 23. flexible and highly integrated small cell that functions as a complete base station. Wireless Broadband Network Vendor of the Year. but also to new innovations such as its AtomCell small cell solution and its Adaptive Radio Unit. The company has deployed 47 commercial LTE networks and 36 commercial evolved packet core (EPC) networks and is working with 110 operators that have announced LTE launches or are committed to LTE. In the core network category. which draws on various LTE. Huawei was the IMS CSCF market leader in Q2. TeliaSonera and Vodafone. adaptive inter cell interference coordination and turbo equalizer. The end-to-end solutions are based on a unified ATCA platform and unified network operation management to help operators prepare for network transformation and bring down costs. Etisalat (including Mobily in Saudi Arabia) SoftBank. without adding macro sites. including modules for IMS. This helps operators balance data traffic distribution in high-traffic or dense areas. Core Network Vendor of the Year: Huawei Technologies End-to-end commitment uawei was recognized this year for its “No-Edge Networks” concept. The company worked with Vodafone to conduct world’s first inter-band LTEA carrier aggregation (CA). Its also demonstrated the world’s first LTE-A CA based on LTE TDD with peak DL rates over 520 H Paul Scanlan. with peak DL rates over 225 Mbps. which are part of its GigaSite suite of network equipment. According to Infonetics. which helps operators to balance data traffic distribution in high-traffic areas. radio frequency and baseband functionality. At the core of the AtomCell is the Atom.3% market share. an adaptive antenna system and RF unit to simultaneously support beamforming and multi-sector networks.9 billion mobile softswitch subscribers (end of Q2) at 165 carriers in more than 100 countries. And it’s already trialed the technology on several commercial LTE networks. which combines LTE. Telefónica. using the same space and antenna. The company’s AtomCell is a compact.

Slovak Telekom (Slovakia). www. saving time and improving performance. In Q2 of this year. we can develop and industrialize new ideas rapidly while achieving greater efficiency in network operations. Idea (India). Its latest managed services contracts include: U Mobile (Malaysia). network optimization and real-time charging. “This allows us to replicate success for customers around the world. Telefónica (Brazil). NBN (Australia). It has delivered on over 300 managed services commitments. with 88 LTE contracts in 38 countries. its self-organizing networks (SON) solution offers customers standardized “plug and play” networks with a high degree of automation. Omea Telecom/Virgin Mobile (France). it signed 17 new managed services contracts (of which five were extensions/ expansions). Its networks support 305 million of 455 million people globally covered by LTE networks. Also. noted that the sheer size of the organization enables scale beyond what operators could achieve on their own. Clearwire (US). Ericsson’s VP for marketing and communications for Ericsson Southeast Asia and Oceania. Maersk (Denmark).net Telecom Asia Dec 2012 / Jan 2013 23 . This year it also demonstrated what it calls two firsts: the world’s first voice handover between LTE and W-CDMA with operators in Korea and the US and the first microwave connection between LTE main and remote radio units. the company has sup- ported eight LTE network launches and invested more in its Nanjing R&D Center to enhance its capabilities in 3G and LTE. The company’s global services business has a worldwide workforce of more than 59. To speed up deployment of commercial LTE networks. by using common tools. In managed services. methods and processes. Versatel (Germany). Each day the company installs more than 1. methods and processes.telecomasia. In Asia this year. MTN (Ghana). Its strong R&D investment has enabled it to hold almost 25% of all essential patents in LTE. Ericsson optimizes its local presence with four global E service centers. Ericsson’s acquisition of Telcordia in early 2012 consolidated its position in the operations support systems/business support systems (OSS/BSS) market. enabling 40% remote delivery to support operators in 100 countries. Ericsson holds a 40% market share for evolved packet core. Best Infrastructure Management Vendor of the Year: Ericsson A matter of scale ricsson is increasingly focused on supporting operators’ transition to new business models to improve mobile data profitability. Augere (India).Wireless Network Vendor of the Year. assurance. TA Steven Tai. Ericsson’s most recent LTE wins in Asia were with SmarTone in Hong Kong and with SingTel. Ericsson Why they won Ericsson leads in LTE market share globally. Telenor (Sweden). which was first to launch commercial LTE services in Singapore.000 service professionals. Datora (Brazil) and Zain (Iraq). The company is the world’s largest network operations provider and currently manages networks with more than 950 million subscribers. Vodafone (Italy). particularly in the areas of service fulfilment. service platforms and associated operations and business support systems.000 base stations. Bharti Airtel (India). we have invested more than $1 billion in these tools.” Huf said. Stephanie Huf. To date.

It also announced the first full integration of convergent charging. Its new M2M and cloud-based connected home solutions help telcos quickly move into the connected devices market. enabling them to accelerate business growth. which released its Connected Home. policy management and the Amdocs service platform. In the region. customer management. TA Abhay Kumar. and provide a new level of personalized customer experience. wireline and broadband operations. The company signed a seven-year agreement with Globe Telecom in the Philippines for the transformation and upgrade of the telco’s business support systems. Erwann Thomassain. India (multiple centers). manage and control rich communication services with an end-toend solution. The company continues to deliver cost-efficient business and operational management services by combining flexible financial and delivery models with industryspecific expertise. ordering and enterprise-wide product catalog. M2M and Mobile Payments solutions in the spring. covering the full rollout of new services. The company won the CEM category for its Smart Agent Desktop.telecomasia. sales & business leader for APAC for Amdocs’ Customer Management Division. 24 Dec 2012 / Jan 2013 Telecom Asia www. service delivery platforms (SDPs) and directory publishing for the communications. Amdocs manages nearly 200 million subscribers through its managed services centers in Melbourne. This will enable Globe to manage its customer relationships better across various product offerings within the organization. Malaysia. Indonesia and the Philippines.BSS Vendor of the Year. application management and business process operations (operational and IT-oriented).1 portfolio and will provide upgrades across both Amdocs and related third-party systems. Amdocs is delivering multiple products from its CES 8. by defining the relevant policy management rules and correlating charging offers using any payment . Amdocs Why they won Amdocs’ smart guidance capabilities deliver contextsensitive advice to call-center agents. It manages nearly 200 million subscribers through its managed services centers in Asia Pacific. Its streamlined user interface has enabled operators to cut an estimated 17 seconds off their average handling time while improving the customer experience. The group provides IT optimization and enhancement services that enable service providers to adapt their systems and processes to changing business and operational needs. Its Global Strategic Sourcing (GSS) group is a strategic partner for leading service providers. media and entertainment industry. Its IT optimization and enhancement services have attracted increased attention from telcos looking to adapt their systems and processes to their rapidly changing business and operational needs. GSS group provides a wide range of managed services to support business and operational support systems (BSS/OSS). Managed Support Services Vendor of the Year. Amdocs’ solutions include convergent charging and billing. Amdocs also is accelerating its managed services business in Asia Pacific. reduce costs and enhance their customers’ experience. says its “agile and tailored outsourcing solutions” include support for IT infrastructure management and hosting. The objective is to modernize and consolidate Globe’s BSS and data warehouse systems as well as business processes across prepaid and postpaid wireless. CEM Innovation of the Year: Amdocs Preparing telcos for rapid change T he year 2012 has been a busy year for Amdocs. The platform allows service providers to orchestrate.

HP minutes compared to weeks. from telcos to IT hosting firms.Cloud Innovation of the Year: HP Faster. Based on a single architecture. The tier 1 operator in Turkey deployed CSSP to lower its risks and capex requirements to move into IaaS and CaaS. private.” said David Sliter. coming out on top in the Cloud Innovation category for its Converged Cloud. Sliter says the solutions can help telcos scale-up or scale-out service offerings in Charlotte Yap. CSSP also allowed TelstraClear to create a pure “as a service” commercial model while overcoming budget constraints by moving to a pay-per-use model.” Key customers for its cloud offerings include TelstraClear in New Zealand. TA Why they won This innovation is about flexibility and reducing complexity. HP’s CSSP allows the telco to speed up the launch of new cloud services by avoiding time consuming internal change control processes. the company says Converged Cloud extends the power of the cloud across infrastructure. In the cloud services arena HP has once again excelled.” CloudSystem Service Provider (CSSP) is one of HP’s Converged Cloud solutions. The platform gives Bharti the ability to monetize many cloud services simultaneously through a single platform investment as well as optimize its IT costs and organizational agility via on-demand capacity upgrades. Media and Entertainment Solutions at HP Enterprise Services. “Solutions such as our CSSP and Cloud Services Enablement offer new cloud infrastructure and services to get to market quickly without disturbing the data center. Bharti chose HP’s Cloud Enablement Platform to introduce a marketplace portal that provides SaaS and IaaS services to business customers. managed and public clouds. HP manages the entire cloud solution deployed in Bharti’s data center. Engineered for the enterprise. HP’s Converged Cloud offers companies a seamless path to future hybrid cloud operations. “To compete with rivals communications service providers must use new technologies like cloud to build new businesses. Service providers are looking for strong partnerships to help them prioritize and accelerate the delivery of the right services. “Our CloudSystem Service Provider enables CSPs to expand their enterprise businesses with ‘as-a-service’ offerings that help customers operate more efficiently. manage and secure cloud environments across all models (public. HP’s Converged Cloud portfolio helps customers do three fundamental things: build.telecomasia. Telecom Asia Dec 2012 / Jan 2013 25 . TelstraClear wanted to provide managed IT services to business customers from the cloud and develop innovative offerings with a roadmap to higher-value services. software and services to deliver cloud services. Bharti Airtel and TurkCell. IDC predicts service providers spending this year will grow over 30% for IT hardware. applications and data sources. For the second year HP has demonstrated leadership in cloud innovation and gets extra credit for its “open” approach. better A ll service providers. traditional). www. which it says is the industry’s first hybrid delivery approach and portfolio based on a common architecture spanning traditional IT. managed. cheaper. VP and GM of Communications. are trying to keep pace with the double-digit market growth for cloud services – particularly to support early-adopter SMB customers. consume off-premise cloud services and provide professional services to guide customers on the journey to the converged cloud.

given its general dominance of the Carrier Ethernet switch segment. but leads the worldwide market for major fixed broadband CPE. to include its ASR9000 router and MPLS-TP Carrier Packer Transport suite. but also because of the pressure that mobile broadband. Cisco continues to demonstrate considerable innovation in the network edge. as the Metro Network story is also a Carrier Ethernet story in many respects. Ciena “This year’s winner not only ranks as one the biggest fiber-access players in the region. video. And that’s arguably no surprise either. which is driving a fundamental shift in the architecture of the IP network edge. thanks to key PON deals in its home market of China. and the cloud are putting on operator edge networks. cloud and smart devices. TA C Ciena Sanjay Sivam. Carrier Ethernet Vendor of the Year: Cisco Systems Five for five isco Systems is five for five in our Carrier Ethernet Vendor category since we launched the Reader’s Choice Awards in 2008.” Mobile Security Vendor of the Year: Juniper Networks Fan Zhiqiang. It also marked 2012 by releasing the commercial version of its multi-service access network systems using system-level VDSL 2 vectoring.” Abdul Aziz Ali. FiberHome “Juniper Networks has built a reputation in the security space for its long-term commitment to innovation and its ability to pick the right partners to deliver end-to-end mobile security. but with close to four decades of optical R&D behind it.Metro Network Vendor of the Year. ZTE FTTx Vendor of the Year: FiberHome Telecommunications Technologies “This company only first entered the global market two years ago. Cisco has also established itself as a key player in the metro space – this also marked the second year in a row Cisco has taken the Metro Network Vendor prize. Optical Network Vendor of the Year: “This company has had a busy year on the optical innovation front. it has quickly become one of the fastestgrowing companies in the FTTx space. That’s where Carrier Ethernet switches come in (as well as IP edge routers) and Cisco leads the market in both 26 Dec 2012 / Jan 2013 Telecom Asia . innovations in 100-Gigabit Ethernet and a strong Carrier Ethernet portfolio. from the industry’s first software-programmable coherent technology that scales to 400G per wavelength. but also a way to build simplified.” Broadband Vendor of the Year: ZTE Anup Changaroth. And that’s no surprise. by supplying carriers not only with high-capacity edge routers. virtualized next-generation architecture designed to handle the biggest upcoming traffic drivers.” Eric Wang Xiaodong. Cisco Why they won With its large installed customer base. such as video. to intelligent control plane software offering distributed software intelligence. Juniper Networks www. That’s partly due to the growing importance of mobile backhaul (where CE is seeing fast growth).telecomasia. Its device management capabilities for enterprise users also address concerns over BYOD and other hot security issues. However. mesh network resiliency and optical VPN service delivery. Cisco remains the king of the Carrier Ethernet hill.

SAP wins for its HANA in-memory computing. Samsung has found an innovative use for it – programmable NFC stickers that enable users with NFCenabled phones to automatically check in at a café on Facebook or Eamonn Kearns. planning. Alcatel-Lucent “This innovation can transform businesses by streamlining applications. which tackles the hurdle of CPE compatibility. SAP Bandwidth Optimization Innovation of the Year: Dialogic Best Enabling Technology – Mobile Devices: Samsung “Dialogic’s line of Session Bandwidth Optimizers allows service providers to optimize their network performance. making it possible to add capacity when needed.telecomasia. service performance and user experience. Samsung Telecom Asia Dec 2012 / Jan 2013 27 . analytics. helping to more closely align IT with business requirements.” Nazeroll Kasim. Oracle has a traffic record of success in providing flexible and integrated solutions to support streamlined back-office operations.” Mark Koops.” Rama Sathiamutty. connect to Wi-Fi hotspots or download content. and quickly and costeffectively double their mobile backhaul bandwidth – and all while leveraging their existing network infrastructure.OSS Vendor of the Year: Oracle Data Center Facility Vendor of the Year: IBM “Once again featuring in Gartner’s Leaders Quadrant last month. IBM Broadband Innovation of the Year: Alcatel-Lucent Business Analytics Innovation of the Year: SAP “Alcatel-Lucent gets high marks for updating its VDSL2 vectoring solution with ‘Zero Touch Vectoring’. Dialogic “As NFC struggles to find mainstream acceptance in the mobile payments space. The ability to deploy VDSL2 vectoring with existing CPE makes deployments easier for operators without having to spend extra time and money upgrading CPE beforehand. It has also adapted to the shift toward highly configurable platforms supporting multiple network technologies. By operating in real-time. Oracle “IBM’s approach to modular data center design is about using smaller increments of standardized components. it gives telcos everything they need to build a personalized customer experience. predictive analysis and sentiment analysis on a single platform.” Fazlin Mohd.” www. This approach allows telcos to pay as they grow.” Wong Fatt Weng.

net .telecomasia.Inside the Event Awards Ceremony Video Highlights 28 Dec 2012 / Jan 2013 Telecom Asia www.

For more info please contact djeremiah@frost. Another $5 billion of FDI has been pumped into the telecom sector since then.telecomasia. Early this Telecom Asia Dec 2012 / Jan 2013 29 . The biggest obstacle this year was the inability to finalize the terms for the auction of 3G mobile licenses. but in the last decade has increased its fixed subscriber base by fourfold. Regulatory uncertainties have had a detrimental effect on the overall market. with the likes of SingTel and Telenor entering in the last few years. and penetration in rural areas. The telecom sector received close to $2 billion in foreign direct investment (FDI) in fiscal 2005-06.CoUnTRy FocUs: PaKisTan Ajay Sunder. Foreign investment has been a significant trend in encouraging growth in Pakistan’s telecom sector. Despite the imminent challenges around regulation. The majority of working lines are in urban areas. in a major crackdown on multi-SIMs. Pakistan’s mobile has plenty of room for growth as mobile operators push into the rural areas. But in the last few years. the telecom market is perceived as attractive by international players. but the global financial crisis. Also. TA Ajay Sunder is senior director of Frost & Sullivan’s ICT Practice. is dismally low. PTA started pushing for infrastructure sharing among the leading five mobile players. but subsequently no action has been taken. the overall telecom sector is still seen largely as investment-friendly www. Despite this. the overall telecom sector is still seen largely as investment-friendly. there have been significant delays in the process. the Pakistan Telecom Authority (PTA) revised the limit on the number of SIMs per person to five. where more than 75% of the population lives. regulatory uncertainty over 3G and the lack of a future roadmap has led to a decline. Frost & Sullivan Mobile players in transition akistan’s mobile market has shown healthy growth with the number of mobile subscribers expected to hit 130 million this year. fixed teledensity has remained stagnant at 4%. Giving up on fixed Despite regulatory uncertainty. Realizing that mobile infrastructure will be a key bottleneck. There was initially some confusion around this as operators were still working with the earlier number of 10. PTA needs to set a clear timeline on 3G licenses as well as put the overall roadmap in orJessie. The agreements are in place until 2013 for network sharing (including towers) and this is expected to greatly reduce the capex burden on the operators as operators learn to collaborate and improve the overall network coverage at a national level. The country’s fixed-line market is still plagued by slow growth. All the leading operators still report MNP statistics on a monthly and quarterly basis. The market is in transition from being a stateowned monopoly to a competitive market backed by international players and has undergone a lot of systematic changes over the past few years. Although efforts have been on since 2007. Asia Pacific. there is no clarity yet on the P status of MNP (mobile number portability).net The government seems to have given up on fixed-line and is expecting mobile to drive the overall telecom penetration. In May it was reported that 3G licenses would only be awarded in 2013. Last year the government decided to ban MNP. Despite the political and regulatory uncertainty.

cost overruns and other threats. is essential before diving in. In recent years network infrastructure vendors have developed services better able to tap telco opex budgets. vendors need to be creative and aggressive about winning the business – but not forget to protect themselves. just as with equipment procurement: overreliance on one service partner could be a big commercial mistake. TA Evolving market Matt Walker is a principal analyst for telecom network infrastructure at Ovum Carriers need help monetizing their network and retaining customers. Nokia Siemens. Carriers need help monetizing their network and retaining customers. Capex budgets will remain constrained. and other areas. If you’re a vendor selling services. dominated by the network piece. Relying on vendors for such operational tasks also transfers risk. due mainly to the weak revenue climate. Operators will continue looking carefully at their operational budgets in search of efficiencies. especially for smaller carriers. This weak capex climate is hurting vendors. Despite increased outsourcing over the last decade. Cisco. While telco revenues should recover from the current economic downturn. a significant expense. Ovum expects growth rates to stay low. Every outsourcing project comes with risks – related to security. bringing an added benefit for some. Further. Ericsson. such as Telenor and Vodafone. China also threatens to moderate and there are signs across Asia and the globe that LTE upgrades are not bringing much of a capex bump. That amounted to roughly $126 billion in 2011. network optimization. Network infrastructure spending has been especially weak in India and parts of Southeast Asia. It’s also important to hedge bets. Network/IT operations accounts for 18% of the opex pie. As a result. The carrier industry hasn’t really consolidated that much across country lines – we still have hundreds of small carriers struggling to survive – which may limit some scale economies. network rollout outsourcing has been popular. but the pace seems likely to accelerate. Operators have the potential to gain greater economies of scale through their global vendors in terms of network rollout. an increasing proportion of opex items are now addressable by vendors. Operators may also capitalize some of their services spending. Service providers’ opex budgets are on average triple their capex budgets. New technologies. For instance. The biggest target for vendors is the network & IT operations segment of telcos’ opex. Some operators. Global technology vendors can help here. but vendors recently have struggled to make money on these projects.FoRUm l Matt Walker. Certain kinds of network rollout probably always need to be done internally. In 2011 the global market for telco infrastructure services accounted for over $65 billion in vendor revenues. This is not a new phenomenon. and why. though. Here’s where vendors come in. across capital and operating . Studying carefully what services projects are worth doing. While services projects don’t come with guarantees of profitability. network operations. which Ovum estimates was worth roughly $212 billion in 2011. This certainly isn’t guaranteed. You’ll also have to develop far more complex solutions for carriers than in the past. rather than expensing it. In this kind of market you will sometimes have to walk away from business. are also looking at their global procurement process. further outsourcing of network/IT operations is an opportunity.telecomasia. T-Systems. the services market is still evolving. lowering headcount and limiting the cost of mistakes. Telcos spend on average 60-65% of rev- enues on operating expenses. As telcos explore this. network evolution and smart partnerships can help improve the efficiency of operating network and IT facilities. Alcatel-Lucent and Huawei take the top six spots. in search of improvements. not just deploying the equipment. Roughly 60% of telco network/IT operations spending is for internal network operations costs. customer experience and service quality management. Vendors and carriers are still figuring out who does what best. not just deploying equipment 30 Dec 2012 / Jan 2013 Telecom Asia www. there is clearly some upside for vendors as carriers look to outsource more of their operations. This has been happening already. most network operations spending are still internal. Ovum Vendors see opportunities in ICT services T elcos’ capex budgets have been tight lately. training.

The company also Paul Otellini has promoted three senior leaders to the position of EVP: Renee James. who will leave the company in January after serving Pacnet for 11 years. Prior to joining Acision. CFO and director of corporate strategy. Kumar is currently group CFO at Saudi Telecom. He comes to Pacnet from AT&T where he worked in various human resources capacities for 11 years. retailers and partners. Frausing was the head Alcatel-Lucent taps wireless head Alcatel-Lucent has appointed David Geary as president of its wireless division. India and Southeast Mats H Olsson Asia & Oceania. currently serving as president of global sales and marketing. Geary will assume his new role in January 1 and will report to Philippe Editorial: Fiona Chau Tel: 852 2589 1333 Fax: 852 2559 7002 E-mail: fchau@telecomasia. media and high tech practice. who has been driving brand marketing. previously VP of partner sales. partner collaboration and field execution. a position he has held since 2010. previously ASEAN area leader. Ibrahim Abdulrahman H. of global sales at GE. Olsson is currently head of region North East Asia. Juniper strengthens Apac team Juniper Networks has announced a number of senior appointments for Asia Pacific. Pacnet hires chief HR officer Pacnet has appointed Syed Ali Abbas to the newly created position of chief human resources officer. president of the newly-formed networks and platforms business group. John Wang.Maxis appoints two executives to board Malaysian operator Maxis has appointed Dr. Jason Mackenzie. He replaces Anne Adam. The unit encompasses the Australian incumbent Karsten carrier’s Telstra stores. Kevin Ackhurst. Telstra’s new consumer MD Telstra has named Karsten Wildberger group MD to lead its consumer business. Wendy Koh. former WW Systems Engineering (SE) director. which will be headed by Federico Guillen starting January 1. where he focused on energy storage for the telecom. TElEcomcaREER HTC appoints CMO Benjamin Ho will take up the role as CMO at HTC in January. Jeffery Brown has joined the company as VP and representative director of Japan. will focus on HTC’s global sales strategies. moves from Juniper HQ to APAC to become head of systems engineering. Joseph Green. Keryer was previously president of the wireline division. grid and UPS segments. Mark Ablett. Brian Krzanich. COO and head of worldwide manufacturing. including LTE and the lightRadio family. after serving the company for nearly 40 years. Wildberger will report to chief customer officer Gordon Ballantyne. His first assignment will be to lead a project.0. SVP of HR. has been promoted to VP of the APAC service provider unit. Intel CEO to retire Intel president and CEO Paul Otellini will retire in May. Abbas will assume his new role on January 2 and will be based in Singapore. Ho was previously VP of business strategy and marketing at Taiwan mobile carrier. Geary will be responsible for the development and introduction of Alcatel-Lucent’s portfolio of mobile Contacting Telecom Career Advertising: Gigi Chan Tel: 852 2589 1338 Fax: 852 2559 7002 E-mail: gchan@telecomasia. as the company enhance its focus on key markets. Kadi now serves as an independent member of the board risk management board committee at the Saudi Stock Exchange (Tadawul). The board is looking for Otellini’s successor. radio access products and technologies. has been promoted to VP for Australia and New Zealand. head of Intel’s software business. former senior director of Juniper’s commercial business in Telecom Asia Dec 2012 / Jan 2013 31 . refocusing HTC’s efforts around holistic marketing and mass-market brand outreach. Far EasTone Telecommunications. and Stacy Smith. Kadi and Krishnan Ravi Kumar as non-executive directors to the company’s board. He will continue to report to president and CEO Hans Vestberg and be a member of the company’s executive leadership team. Acision’s SVP and GM for Apac Michael Frausing has joined Acision as SVP and GM to lead the company’s business operations in Asia Pacific. to lead the company’s three regional operations in Northeast Asia. will now lead Juniper’s newly formed Asia division. dubbed internally as Marketing 2. Wildberger was most recently partner and MD of The Boston Consulting Group in Germany and a core member of the firm’s telecom. and Cecilia Loh as VP of marketing for Asia Pacific. Ericsson names SVP Ericsson has promoted Mats Olsson to the role of SVP for Asia Pacific. onshore consumer and Wildberger business contact centers. will leave the company.

2013 May 20 .net To list an event.28 Telecom Asia Awards & Telco Strategies 2013 The FTTH Council Asia Pacific Annual Conference Signalling & Telecommunications. Thailand Singapore Hong Kong SAR. USA Singapore Singapore Barcelona. China Hong Kong SAR.EvEnTscalEndaR Networking opportunities across Asia Date Event Location January 16 – 18. 2013 March 26 – 28. 2013 April 13 – 16.telecomasia. 2013 January 28 – 31. 2013 Convergence India PTC Mobile Money Asia CDN Asia GSMA Mobile World Congress Management World Asia Carriers World Asia Frost & Sullivan OSS/BSS Asia Pacific Summit Broadband World Forum Asia International ICT Expo New Delhi. 2013 April 3 – 4. China April 18 – 19.telecomasia.21 May 28 . contact Gigi Chan at gchan@questexasia. 2013 March 12 – 13. Thailand Singapore Shanghai For full details of the events.21 Jun 26 . visit www. India 32 Dec 2012 / Jan 2013 Telecom Asia www. 2013 February 25 – 28. Spain Singapore Bangkok. 2013 January 20 – 23.30 Jun 18 . Malaysia Auckland. 2013 April 09 – 10. Asia CommunicAsia 2013 Mobile Asia Expo Kuala . 2013 January 29 – 30. New Zealan Bangkok.


in a structured fashion. What attracted many to the fledgling free app or social media changes as they become laced with advertisements. let alone safe. which are often unstructured and apply relevant processes. then growth stalls and death follows. as it is for market share. and many don’t. just coming out of infancy and moving into the troubled juvenile years. In any case. Many. Of course. know-how. TA Size vs profit Tony is market strategist for the TM Forum and a regular contributor to Telecom Asia Many may fear that the chasm of age and maturity between CSPs and DSPs is too wide 34 Dec 2012 / Jan 2013 Telecom Asia www. It is becoming increasingly apparent that the move into digital services is the key signpost at the crossroads.telecomasia. Coming up with a great idea is the key element to any new digital service. but is it a viable. growth and expansion require (even demand) process adoption of some form. assuming there is revenue. No DSP can hope to survive massive growth without it. The new services are also a moving target. accountants and marketeers to steer the DSP into the world of profitability and increased market value. immediately attracts massive press coverage and annoyed customers. they will see that process is no longer an inhibitor but a means of survival. when growth comes into play and investment is required. etc. with varying levels of success. that the telecom industry is reaching a junction where a direction has to be taken and that decision could be critical to its . just that some lessons previously learnt by CSPs could come in handy for them as they grow up. As I mentioned earlier. Google+. why should they bother? I would hazard to guess that in due course they may have to. those DSPs that understand the value of what has been learnt by CSPs may be more open to an ecosystem that includes both. the more they depend on them. Unfettered by any legacy thinking. Unless revenue from organic growth. As the emphasis moves away from numbers of people to numbers of dollars a very delicate balancing act starts. hosting and marketing. What is even worse is that investors start to exert their own influencing by inputting their own “experienced” managers. All these bodies have established some form of “digital services” division that tries to attract the new digital economy players. digital services are still young. whether they like it or not. if not most. Just as the CSPs are trying to move closer to them.PoUlosPoinTs l Tony Poulos The digital services balancing act I wrote in last month’s column. it is no easy task taking on digital services. “digipreneurs” seem to be on an ego trip to come up with something unique and socially popular. direction to follow? Key industry bodies such as the GSMA. and with growth comes the need for more investment in developers. While many may fear that the chasm of age and maturity between CSPs and DSPs is too wide. Any failure of service from Twitter. “At the Crossroads”. Adopting processes and standards is part of growing up and the more mature they become. Getting numbers of users or followers is the name of the game – revenues are often an after-thought. the dynamic changes – investors expect returns. CTIA and TM Forum clearly believe it is. But do they really believe that and can they offer guidance. it needs investment. But when they mature. and whether it comes as a web-based service or a device app. Let me explain. You see. I’m not saying that all DSPs are immature. don’t they have the same DNA structure as their predominantly telco members or are they changing with the times? For organizations such as the TM Forum and 3GPP that develop and manage standards. Unless the digital service provider (DSP) sees value in being part of the CSP community. many of which detract from the original experience. usually to sell it off before its popularity. is adequate. which comes later. purchase options and marketing. they change constantly to optimize the latest technology and customer demands. it’s going to be quite a balancing act – for everyone. and resale value. when they grow up a bit. start to wane. Facebook. they will have to reciprocate. Look at the maturity path of almost all social networks and name one that has not had to adopt strict processes to maintain customer expectations and their own operational viability. or are they merely following the trend themselves? After all. With success comes growth. business or technical. viral take-up and lots of luck. The competition for mind-share is fierce. rather than shunning them as dinosaurs heading for extinction.

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or even bounced off the ground without any damage. However.bacKpagE bRiEFing Return of ‘the floppy’ Those of us of a certain age will remember floppy discs. even though she didn’t download anything. TA 36 Dec 2012 / Jan 2013 Telecom Asia www. The tale Fantastic Mr (or Mrs) Fox is one of an elaborate ruse gone wrong – the teenager had lured the animal to his yard by playing rabbit sounds on the device to see what would happen. then sending one of his friends an unintelligible SMS a couple of days . with one clever Norwegian animal answering calls and even sending text messages. LG Electronics and Philips are also working on flexible phones. The video site appeared on a newly created register of websites containing banned content. Officials said the incident was caused by a technical glitch. and quickly reestablished access to the site. reports state. The manufacturer could launch its first commercial product in 2013. and that ‘abc123’ has overtaken ‘qwerty’ in fourth place. first answering a call he made to the stricken device.telecomasia. noting they have no reason to block access to the Google service. Sony. resulting in access to the site being blocked. Authorities issued a warrant to seize the child’s laptop after the father refused to pay an initial fine of €600 ($783) when it was found his ISP had connected with the site. Samsung is hotly tipped to be the first vendor likely to launch a device that can be rolled up. despite having bought the track by performer Chisu legitimately a day after the Pirate Bay visit – and the fact Chisu herself pointed out her tunes are available free on streaming service Spotify. TA Foxy smartphone Foxes have learned how to use smartphones. Nokia. TA Finnish anti-piracy authorities have fined the father of a nine-year-old girl who visited file-sharing site The Pirate Bay. but a handy byproduct of its work is the revelation that “password” remains the top. A list of the top 25 most commonly leaked passwords published by the group and other hackers also reveals that ‘123456’ and ‘12345678’ remain the second and third most used passwords respectively. password used by many people in their login details. TA Busted for browsing Russia’s communications watchdog was left red faced after Google’s video site YouTube was incorrectly blocked as part of efforts to fight child pornography. TA Russia bans YouTube Try ‘password’ Hacktivist group Anonymous may have hit the headlines for its attacks on the websites of major companies. Get ready for a (bushy) tale of bill shock soon. which is blocked in the country. The litigation was dropped after the father agreed to pay a €300 fine to settle the matter. squashed into a pocket. The fox began communicating on a smartphone it stole from a teenager. well. Samsung is unlikely to have things its own way for long – a host of other vendors including Sharp. but now it looks like we’re in line for the next evolution – floppy phones.