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USERS GUIDE

MFC-9440CN

Version B

If you need to call Customer Service


Please complete the following information for future reference: Model Number: MFC-9440CN Serial Number: 1 Date of Purchase: Place of Purchase:
1

The serial number is on the back of the unit. Retain this Users Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

Register your product on-line at

http://www.brother.com/registration
By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother: may serve as confirmation of the purchase date of your product should you lose your receipt; may support an insurance claim by you in the event of product loss covered by insurance; and, will help us notify you of enhancements to your product and special offers. The most convenient and efficient way to register your new product is online at http://www.brother.com/registration

2007 Brother Industries, Ltd.

Brother numbers
IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Register your product


By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: may serve as confirmation of the purchase date of your product should you lose your receipt; may support an insurance claim by you in the event of product loss covered by insurance; and, will help us notify you of enhancements to your product and special offers. Please complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration

FAQs (frequently asked questions)


The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product.

http://solutions.brother.com
Note
You can check here for Brother driver updates. To keep your machine performance up to date, check here for the latest firmware upgrade (for Windows only).

For Customer Service


In USA: 1-800-284-4329 1-901-379-1215 (fax) 1-800-284-3238 (TTY service for the hearing-impaired) In Canada: 1-877-BROTHER (514) 685-4898 (fax)

Service Center Locator (USA only)


For the location of a Brother authorized service center, call 1-800-284-4357.

Service Center Locations (Canada only)


For the location of a Brother authorized service center, call 1-877-BROTHER.

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Ordering accessories and supplies


For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) In USA: 1-877-552-MALL (6255) 1-800-947-1445 (fax)

http://www.brothermall.com
In Canada: 1-877-BROTHER

http://www.brother.ca
Description Toner Cartridge Standard Item Black: Cyan: Magenta: Yellow: Toner Cartridge High Yield Black: Cyan: Magenta: Yellow: Drum Unit Belt Unit Waste Toner Box Telephone Line Cord Paper Tray #2 (Option) Users Guide Quick Setup Guide DR-110CL BU-100CL WT-100CL LG3077001 LT-100CL LP2984001 (English for USA and Canada) LP2984002 (French for Canada) LP2988001 (English for USA and Canada) LP2988002 (French for Canada) TN-110BK (Prints approx. 2,500 pages) TN-110C (Prints approx. 1,500 pages) TN-110M (Prints approx. 1,500 pages) TN-110Y (Prints approx. 1,500 pages) TN-115BK (Prints approx. 5,000 pages) TN-115C (Prints approx. 4,000 pages) TN-115M (Prints approx. 4,000 pages) TN-115Y (Prints approx. 4,000 pages)

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Notice - Disclaimer of Warranties (USA and Canada)


BROTHERS LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHERS LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHERS LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT WILL BROTHERS LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHERS LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHERS LICENSORS LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice


Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice. Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

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Brother Color Laser One-Year On-Site Limited Warranty (USA only)


Who is covered: This limited warranty (warranty) is given only to the original end-use/retail purchaser (referred to in this warranty as Original Purchaser) of the accompanying product, consumables and accessories (collectively referred to in this warranty as this Product). If you purchased a product from someone other than an authorized Brother reseller in the United States or if the product was used (including but not limited to floor models or refurbished product), prior to your purchase you are not the Original Purchaser and the product that you purchased is not covered by this warranty. What is covered: This Product includes a Machine and Consumable and Accessory Items. Consumable and Accessory Items include but are not limited to Toner Cartridges, Drum Unit, Belt Unit, and Waste Toner Box. Except as otherwise provided herein, Brother warrants that the Machine and the accompanying Consumable and Accessory Items will be free from defects in materials and workmanship, when used under normal conditions. This warranty applies only to products purchased and used in the United States. For products purchased in, but used outside, the United States, this warranty covers only warranty service within the United States (and does not include shipping outside the United States). What is the length of the Warranty Periods: Machines: one year from the original purchase date. Accompanying Consumable and Accessory Items: 90 days from the original purchase date or the rated life of consumable, whichever comes first. What is NOT covered: This warranty does not cover: 1 Physical damage to this Product; 2 Damage caused by improper installation, improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging); 3 Damage caused by another device or software used with this Product (including but not limited to damage resulting from use of non Brother-brand parts and Consumable and Accessory Items); 4 Consumable and Accessory Items that expired in accordance with a rated life; and, 5 Problems arising from other than defects in materials or workmanship. 6 Normal Periodic Maintenance Items, such as Paper Feeding Kit, Fuser and Laser Units. This limited warranty is VOID if this Product has been altered or modified in any way (including but not limited to attempted warranty repair without authorization from Brother and/or alteration/removal of the serial number). What to do if you think your Product is eligible for warranty service: Report your issue to our Customer Service Hotline at 1-800-284-4329 or to a Brother Authorized Service Center within the applicable warranty period. Supply Brother or the Brother Authorized Service Center with a copy of your dated bill of sale showing that this Product was purchased within the U.S. For the name of local Brother Authorized Service Center(s), call 1-800-521-2846. What Brother will ask you to do: After contacting Brother or a Brother Authorized Service Center, you may be required to provide information pertaining to the defect or malfunction of this Product.

Brother Color Laser One-Year On-Site Limited Warranty (USA only)


What Brother will do: If the problem reported concerning your Machine and/or accompanying Consumable and Accessory Items is covered by this warranty and if you first reported the problem to Brother or an Authorized Service Center within the applicable warranty period, Brother or its Authorized Service Center will evaluate your report of a possible defect to determine whether a defect exists, and if it does exist, Brother or an Authorized Service Center will provide On-site Warranty Service during Normal Working Hours and will repair the Machine and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. On-site Warranty Service shall consist of the remedial service, as necessitated by normal usage, to restore this product to good operating condition at your location and does not guarantee uninterrupted operation of this Product. Normal Working Hours shall mean 9:00am to 5:00pm (local time), Monday through Friday, excluding legal and local holidays observed by Brother or the Authorized Service Center. If the Machine and/or accompanying Consumable and Accessory Items are not covered by this warranty, you will be charged for any service and/or replacement parts/products at Brothers or the Authorized Service Centers then current published rates. The foregoing are your sole (i.e., only) and exclusive remedies under this warranty. What you must provide: Reasonable cooperation with the Brother Representative in troubleshooting as they diagnose the problem, provide access to this Product at reasonable times and provide adequate working space including heat, light, ventilation, electric current and outlets for the use of the Brother representative. Limitations: Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for that repair as described above, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brothers obligations to you. It replaces all other agreements and understandings that you may have with Brother or its representatives. This warranty gives you certain rights and you may also have other rights that may vary from state to state. This Limited Warranty (and Brothers obligation to you) may not be changed in any way unless you and Brother sign the same piece of paper in which we (1) refer to this Product and your bill of sale date, (2) describe the change to this warranty and (3) agree to make that change.

2007 Brother International Corporation


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BROTHER LASER PRINTER / MULTIFUNCTION CENTER / FAX ON-SITE WARRANTY (Canada only)
For a limited on-site warranty of 1 year labour and parts from the date of purchase, Brother International Corporation (Canada) Ltd. (Brother), or its authorized on-site service providers, will repair or replace (at Brothers sole discretion) this Laser Printer/MFC/Fax machine free of charge if defective in material or workmanship. This warranty applies only to products purchased and used in Canada. This limited Warranty does not include cleaning, consumables (including, without limitation, toner cartridges and drum units, OPC belts, fixing units, print heads, paper feed rollers, transfer rolls, cleaning rollers, waste toner packs, oil bottles) or damage caused by accident, neglect, misuse or improper installation or operation or any damage caused from service, maintenance, modifications, or tampering by anyone other than a Brother Authorized Service Representative, or if shipped out of the country. The use of supplies or consumable items that are non-Brother products may void your warranty.This limited warranty ceases when this machine is rented, sold, or otherwise disposed of. Operation of the laser printer/MFC/Fax in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. The Laser Printer/MFC/Fax machine will be serviced on-site. Canadian Proof of Purchase in the form of a Sales Receipt must be provided if requested by the service personnel. In the event that geographical location does not permit us to provide on-site service to you, Brother reserves the right to exchange your machine with an equivalent or better one through a courier service. When shipping or transporting your Laser Printer/MFC/Fax machine, please refer to your Operation Manual for the proper packaging procedures. Failure to remove the Toner Cartridge (and Toner Drum Unit, waste toner packs or oil bottles on applicable models) during shipping or transport will cause severe damage to the Laser Printer/MFC/Fax machine and will void the Warranty. Improper packaging may cause severe damage to the machine during shipping and will void the warranty. BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING,WITHOUT LIMITATIONS, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED. No oral or written information, advice or representation provided by Brother, its Authorized Service Centres, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. The warranty states Brothers entire liability and your exclusive remedy against Brother for any failure of the Laser Printer/MFC/Fax machine to operate properly. Neither Brother nor anyone else involved in the development, production, or delivery of this Laser Printer/MFC/Fax machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the above limitation of liability, such limitation, may not apply to you. This Limited Warranty gives you specific legal rights and you may also have other rights which vary from Province to Province. Warranty Service is available at Brother Authorized Service Centres throughout Canada. For Technical Assistance or for the name and location of your nearest Authorized Service Centre call 1-877-Brother. Internet support: support@brother.ca or browse Brothers Web Site www.brother.ca.

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Table of Contents
Section I
1

General
2

General information

Using the documentation .......................................................................................2 Symbols and conventions used in the documentation ....................................2 Accessing the Users Guides .................................................................................2 Viewing documentation ...................................................................................3 Accessing Brother support (for Windows) ...........................................................5 Control panel overview ..........................................................................................6 Data LED indications .......................................................................................8

Loading paper and documents

Acceptable paper and other media ........................................................................9 Recommended paper ......................................................................................9 Type and size of paper ....................................................................................9 Handling and using special paper .................................................................11 Unprintable area ..................................................................................................14 Unprintable area for copies ...........................................................................14 Unprintable area when printing from a computer ..........................................15 Loading paper and envelopes .............................................................................15 Loading documents .............................................................................................18 Using the ADF (automatic document feeder) ................................................18 Using the scanner glass ................................................................................19

General setup

20

Mode timer ...........................................................................................................20 Paper settings ......................................................................................................20 Paper type .....................................................................................................20 Paper size......................................................................................................21 Tray use in copy mode ..................................................................................21 Tray use in fax mode .....................................................................................22 Tray use in print mode ...................................................................................22 Volume settings ...................................................................................................23 Ring volume...................................................................................................23 Beeper volume ..............................................................................................23 Speaker volume.............................................................................................23 Automatic daylight savings time ..........................................................................24 Ecology features ..................................................................................................24 Toner save.....................................................................................................24 Sleep time......................................................................................................24 LCD contrast ........................................................................................................24 Dial Prefix ............................................................................................................25

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Security features

26

Security................................................................................................................ 26 Setting lock .................................................................................................... 26 Memory security ............................................................................................27

Section II Fax
5 Sending a fax 30
How to fax............................................................................................................30 Entering fax mode .........................................................................................30 Sending a fax from the ADF .......................................................................... 30 Sending a fax from the scanner glass ........................................................... 30 Canceling a fax in progress ...........................................................................31 Broadcasting (black & white only)........................................................................ 31 Canceling a broadcast in progress ................................................................ 32 Additional sending operations.............................................................................. 32 Sending faxes using multiple settings ........................................................... 32 Electronic cover page (black & white only) .................................................... 33 Contrast ......................................................................................................... 34 Changing fax resolution ................................................................................. 35 Dual access (black & white only)................................................................... 35 Real time transmission ..................................................................................36 Overseas mode ............................................................................................. 36 Delayed fax (black & white only) ................................................................... 36 Delayed batch transmission (black & white only) ..........................................37 Checking and canceling waiting jobs.............................................................37 Sending a fax manually ................................................................................. 37 Out of memory message ............................................................................... 38

Receiving a fax

39

Receive modes .................................................................................................... 39 Choosing the receive mode ...........................................................................39 Using receive modes ........................................................................................... 40 Fax Only ........................................................................................................ 40 Fax/Tel........................................................................................................... 40 Manual........................................................................................................... 40 External TAD ................................................................................................. 40 Receive mode settings ........................................................................................ 41 Ring delay...................................................................................................... 41 F/T ring time .................................................................................................. 41 Easy receive .................................................................................................. 42 Setting the print density ................................................................................. 42 Additional receiving operations............................................................................ 43 Printing a reduced incoming fax ....................................................................43 Setting the fax receive stamp (black & white only) ........................................ 43 Receiving a fax at the end of a conversation.................................................43 Printing a fax from the memory ..................................................................... 44

ix

Telephone services and external devices

45

Telephone line services .......................................................................................45 Distinctive ring ...............................................................................................45 Connecting an external TAD (telephone answering device)................................47 Connections...................................................................................................48 Recording an outgoing message (OGM) .......................................................48 Special line considerations ............................................................................48 Multi-line connections (PBX) .........................................................................50 External and extension telephones......................................................................50 Operation from extension telephones............................................................50 For Fax/Tel mode only...................................................................................50 Connecting an external or extension telephone ............................................51 Using a non-Brother cordless external handset ............................................51 Using remote codes.......................................................................................51

Dialing and storing numbers

52

How to dial ...........................................................................................................52 Manual dialing ...............................................................................................52 One-touch dialing ..........................................................................................52 Speed-dialing.................................................................................................52 Search ...........................................................................................................53 Fax redial .......................................................................................................54 Storing numbers ..................................................................................................54 Storing a pause .............................................................................................54 Storing one-touch dial numbers.....................................................................54 Storing speed-dial numbers...........................................................................55 Changing one-touch and speed-dial numbers...............................................55 Setting up groups for broadcasting................................................................56 Dialing access codes and credit card numbers .............................................57 Pause ............................................................................................................57 Tone or pulse (Canada only) .........................................................................57

Remote fax options (black & white only)

58

Fax forwarding .....................................................................................................58 Paging..................................................................................................................59 Fax storage..........................................................................................................59 PC fax receive .....................................................................................................60 Changing remote fax options...............................................................................61 Turning off remote fax options .......................................................................61 Remote retrieval ..................................................................................................62 Setting a remote access code .......................................................................62 Using your remote access code ....................................................................62 Retrieving fax messages ...............................................................................63 Changing the fax forwarding number ............................................................63 Remote fax commands ........................................................................................64

10

Polling

65

Polling receive .....................................................................................................65 Sequential polling .......................................................................................... 65 Polled transmit (black & white only)..................................................................... 66 Setup for polled transmit................................................................................66

11

Printing reports

67

Fax reports........................................................................................................... 67 Transmission verification report..................................................................... 67 Fax journal.....................................................................................................67 Reports ................................................................................................................ 68 How to print a report ...................................................................................... 68

Section III Copy


12 Making copies 70
How to copy......................................................................................................... 70 Entering copy mode.......................................................................................70 Making a single copy ..................................................................................... 70 Making multiple copies ..................................................................................70 Stop copying.................................................................................................. 70 Copy options (temporary settings)....................................................................... 71 Enlarging or reducing the image copied ........................................................71 Using the Options key ................................................................................... 72 Improving copy quality................................................................................... 73 Sorting copies using the ADF ........................................................................ 73 Adjusting brightness, contrast and color........................................................74 Making N in 1 copies (page layout) ...............................................................75 Tray selection ................................................................................................76 Out of memory message ..................................................................................... 77

Section IV Walk-up printing


13 Printing photos from a digital camera 80
Before using PictBridge .......................................................................................80 PictBridge requirements ................................................................................80 Using PictBridge .................................................................................................. 80 Setting your digital camera ............................................................................ 80 Printing images .................................................................................................... 81 DPOF printing ................................................................................................82 Connecting a camera as a storage device ..........................................................82 Understanding the error messages ..................................................................... 83

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14

Printing data from a USB flash memory drive

84

Supported file formats..........................................................................................84 Creating a PRN or PostScript 3 file for direct printing ....................................84 Printing data directly from the USB flash memory drive ......................................85 Understanding the error messages .....................................................................86

Section V Software
15 Software and network features 88
How to read HTML Users Guide .........................................................................88 For Windows................................................................................................88 For Macintosh ..............................................................................................88

Section VI Appendixes
A Safety and legal 90
Choosing a location .............................................................................................90 To use the machine safely ...................................................................................91 Important information ...........................................................................................94 Standard telephone and FCC notices ...........................................................94 Industry Canada Compliance Statement (Canada only) ..............................97 Disconnect device .........................................................................................97 LAN connection ............................................................................................97 Laser safety ...................................................................................................97 FDA regulations .............................................................................................98 Important safety instructions..........................................................................98 Legal limitations for copying ..............................................................................100 Trademarks........................................................................................................101

Options

102

Options ..............................................................................................................102 Optional paper tray ............................................................................................103 Installing the optional paper tray..................................................................103 Memory board....................................................................................................104 SO-DIMM types ...........................................................................................104 Installing extra memory ...............................................................................105

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Troubleshooting and routine maintenance

106

Troubleshooting .................................................................................................106 If you are having difficulty with your machine .............................................. 106 Improving the print quality ...........................................................................113 Setting dial tone detection ...........................................................................124 Telephone line interference .........................................................................124 Error and maintenance messages..................................................................... 125 Checking if the machine has faxes in its memory ....................................... 130 Transferring faxes to another fax machine .................................................. 130 Transferring faxes to your PC...................................................................... 130 Document jams............................................................................................131 Paper jams .................................................................................................. 132 Routine maintenance......................................................................................... 141 Cleaning the outside of the machine ...........................................................141 Cleaning the scanner................................................................................... 142 Cleaning the laser scanner windows ...........................................................143 Cleaning the corona wires ...........................................................................147 Cleaning the drum unit ................................................................................151 Replacing the consumable items.......................................................................158 Replacing a toner cartridge .........................................................................161 Replacing the drum unit............................................................................... 166 Replacing the belt unit ................................................................................. 173 Replacing the waste toner box ....................................................................178 Packing and shipping the machine ....................................................................183 Repacking the machine ............................................................................... 185 Machine information ..........................................................................................191 Checking the serial number .........................................................................191 Checking the page counters........................................................................ 191 Checking the remaining life of parts ............................................................ 192

Menu and features

193

On-screen programming.................................................................................... 193 Menu table ...................................................................................................193 Memory storage........................................................................................... 193 Menu keys ......................................................................................................... 193 How to access the menu mode ................................................................... 194 Menu table ......................................................................................................... 195 Entering text ...................................................................................................... 208

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Specifications

210

General ..............................................................................................................210 Print media.........................................................................................................212 Fax.....................................................................................................................213 Copy ..................................................................................................................214 Scan...................................................................................................................215 Print ...................................................................................................................216 Interfaces ...........................................................................................................216 PictBridge ..........................................................................................................217 Direct print feature .............................................................................................217 Computer requirements .....................................................................................218 Consumable items .............................................................................................219 Ethernet wired network ......................................................................................220

F G

Glossary Index

221 225

xiv

Section I

General
General information Loading paper and documents General setup Security features

2 9 20 26

General information
Accessing the Users Guides
The printed Users Guide does not contain all the information about your machine. The advanced features of the Printer, Network, Scanner, and PC Fax are explained in the Software and Network Users Guides that you can find on the CD-ROM.
1

Using the documentation


Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbols and conventions used in the documentation


The following symbols and conventions are used throughout the documentation. Bold Bold style identifies keys on the machine control panel or computer screen. Italicized style emphasizes an important point or refers you to a related topic. Courier New font identifies the messages shown on the LCD of the machine.

Italics

Courier New

Warning icons tell you what to do to avoid the risk of injury. Electrical Hazard icons alert you to a possible electrical shock. Hot Surface icons warn you not to touch machine parts that are hot. Caution icons tell you about procedures you must follow to prevent damaging the machine. Incorrect setup icons alert you to devices and operations that are not compatible with the machine. Note icons give useful tips.

General information

Viewing documentation
Viewing documentation (Windows)
To view the documentation, from the Start menu, point to Brother, MFC-9440CN from the program group, and then click Users Guides in HTML format. If you have not installed the software, you can find the documentation by following the instructions below:

Click the documentation you want to read: HTML documents (3 manuals): HTML Users Guide for stand-alone operations, Software Users Guide and Network Users Guide. This format is recommended for viewing on your computer. PDF documents (4 manuals): PDF Users Guide for stand-alone operations, Software Users Guide, Network Users Guide and Quick Setup Guide. This format is recommended for printing the manuals. Click to go to the Brother Solutions Center, where you can view or download the PDF documents. (Internet access and PDF Reader software are required.)

a b c

Turn on your PC. Insert the Brother CD-ROM labeled Windows into your CD-ROM drive. If the language selection screen appears, click your language. If the model name screen appears, click your model name.The CD-ROM main menu will appear.

How to find scanning instructions


There are several ways you can scan documents. You can find the instructions as follows:

Software User's Guide:


Scanning a document using the TWAIN driver in Chapter 2 Scanning a document using the WIA driver (For Windows XP/Windows Vista) in Chapter 2 Using ControlCenter3 in Chapter 3 Network Scanning in Chapter 4

If this window does not appear, use Windows Explorer to find and run the start.exe program from the root directory of the Brother CD-ROM.

Click Documentation.

ScanSoft PaperPort 11SE with OCR How-to-Guides


The complete ScanSoft PaperPort 11SE with OCR How-to-Guides can be viewed from the Help selection in the ScanSoft PaperPort 11SE with OCR application.

Chapter 1

Viewing documentation (Macintosh)

Note
The documents are also available in PDF format (4 manuals): PDF Users Guide for stand-alone operations, Software Users Guide, Network Users Guide and Quick Setup Guide. The PDF format is recommended for printing the manuals. Double-click Brother Solutions Center icon to go to the Brother Solutions Center, where you can view or download the PDF documents. (Internet access and PDF Reader software are required.)

a b

Turn on your Macintosh . Insert the Brother CD-ROM labeled Macintosh into your CD-ROM drive. The following window will appear.

How to find scanning instructions

c d e

Double-click the Documentation icon. If the language selection screen appears, double-click your language. Double-click the top page file to view the Users Guide, Software Users Guide and Network Users Guide in HTML format. Click the documentation you want to read. Users Guide Software Users Guide Network Users Guide

There are several ways you can scan documents. You can find the instructions as follows:

Software User's Guide:


Scanning in Chapter 9 Using ControlCenter2 in Chapter 10 Network Scanning in Chapter 11

Presto! PageManager User's Guide:


Instructions for scanning directly from Presto! PageManager The complete Presto! PageManager Users Guide can be viewed from the Help selection in the Presto! PageManager application.

General information

Accessing Brother support (for Windows)


You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers on page i and on the Brother CD-ROM. Click Brother Support on the main menu. The following screen will appear:

1
1

To access our web site (http://www.brother.com) click Brother Home Page. To view all Brother Numbers, including Customer Service numbers for the USA and Canada, click Support Information. To access the USA Brother online shopping mall (http://www.brothermall.com) for additional product and service information, click Brother Mall.com . For the latest news and product support information (http://solutions.brother.com/), click Brother Solutions Center. To visit our web site for original/genuine Brother supplies (http://www.brother.com/original), click Supplies Information. To return to the main page, click Back . Or, if you have finished, click Exit .
5

Chapter 1

Control panel overview


1 2

01/03 15:25 Fax Res:Standard

11
1

10

One-Touch keys These 8 keys give you instant access to 16 previously stored numbers. Shift Lets you access One-Touch numbers 9 to 16 when held down. LCD Displays messages to help you set up and use your machine. Data LED The LED will flash depending on the machine status. Menu keys: Menu Lets you access the Menu to program your settings in this machine. Clear/Back Deletes entered data or lets you cancel the current setting. OK Lets you store your settings in the machine. Volume keys or Press to scroll backwards or forwards through menu selections. Press to change the volume when in fax or standby mode.

a or b Press to scroll through the menus and options. b Search/Speed Dial Lets you look up and dial numbers that are in the quick-dial memory. You can search the stored number alphabetically by pressing b Search/Speed Dial twice. 5 Dial pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine. (Canada only) The # key temporarily switches the dialing mode from Pulse to Tone during a telephone call. Stop/Exit Stops an operation or exits from a menu. Start: Color Lets you start sending faxes or making copies in full color. Black Lets you start sending faxes or making copies in black & white.

6 7

General information

01/03 15:25 Fax Res:Standard

8
8 Mode keys: Fax Puts the machine in Fax mode. Scan Puts the machine in Scan mode. (For details about scanning, see the Software Users Guide on the CD-ROM.) Copy Puts the machine in Copy mode. 9 Copy keys: Options Lets you temporarily change multiple copy settings. Enlarge/Reduce Reduces or enlarges copies. 10 Fax and telephone keys: Hook Press before dialing if you want to make sure a fax machine will answer, and then press Black Start or Color Start. Also, press this key after you pick up the handset of an external telephone during the F/T ring (fast doublerings). Redial/Pause Redials the last number called. It also inserts a pause when programming quick dial numbers.

7
Resolution Sets the resolution when sending a fax. 11 Print keys: Direct Lets you print data from a USB flash memory drive that you can connect directly to the machine. You can also print images directly from your PictBridge compatible camera. Secure You can print data saved in memory when you enter your four-digit password. (For details about using the Secure key, see the Software Users Guide on the CD-ROM.) Job Cancel Cancels a programmed print job and clears print data in machines memory.

Chapter 1

Data LED indications

The Data LED (light emitting diode) will flash and turn on or off depending on the machines status.

LED

LED Status LED is off. LED is on. LED is blinking.

Machine Status Ready Mode Data Remaining in Memory Receiving Data

Description The power switch is off or there is no print data in the machine. Print data remains in the machine memory. The machine is either receiving data from the computer, processing data in memory, or print data.

Loading paper and documents


CAUTION
2

Acceptable paper and other media


Recommended paper
To get the best print quality, we suggest using the following paper.
Paper Type Plain paper Item Xerox 4200DP 20 lb Hammermill Laser Paper (24 lb=90 g/m 2) (Xerox Premier 80 g/m2) (Xerox Business 80 g/m2) Recycled paper Labels Envelope (Xerox Recycled Supreme) Avery laser label #5160 (Avery laser label L7163) Columbian #138 (COM10)

DO NOT load envelopes, labels or thick paper (more than 28 lb or 105 g/m2) into the paper tray or optional lower tray. It may cause paper jams.

Type and size of paper


The machine loads paper from the installed standard paper tray, multi-purpose tray, or optional lower tray.

Standard paper tray


Since the standard paper tray is a universal type, you can use any of the paper sizes (one paper type and size at a time) listed in the table in Paper capacity of the paper trays on page 10. The standard paper tray can hold up to 250 sheets of Letter/A4, legal and folio size paper (20 lb or 80 g/m2). Paper can be loaded up to the maximum paper mark on the sliding paper width guide.

Print quality may vary according to the type of paper you are using. You can use the following types of media: plain paper, labels or envelopes. For best results, follow the steps below: Your supplier paper made for plain paper copying. Use paper that is 20 to 24 lb (75 to 90 g/m2). Use labels which are designed for use in laser printers. Avoid touching the printed surface of the paper immediately after printing. Use long grain paper with a neutral Ph value, and a moisture content of approx 5%.

Multi-purpose tray (MP tray)


The MP tray can hold up to 50 sheets of paper (20 lb or 80 g/m2) or up to 3 envelopes. Paper can be loaded up to the maximum paper mark on the sliding paper width guide.

Optional lower tray (LT-100CL)


The optional lower tray can hold up to 500 sheets of Letter/A4, legal and folio size paper (20 lb or 80 g/m2). Paper can be loaded up to the top line of the maximum paper mark on the sliding paper width guide.

Chapter 2

The names for the paper trays in the printer driver and this Guide are as follows:
Tray and optional unit Standard paper tray Optional lower tray Multi-purpose tray Name Tray 1 Tray 2 MP tray

Paper capacity of the paper trays


Paper size Paper Tray (Tray #1) Multi-purpose tray (MP tray) A4, Letter, Legal, Executive, A5, A6, B5, B6 and Folio 1 Width: 2.75 to 8.5 in. (69.9 to 215.9 mm) Length: 4.57 to 16.0 in. (116.0 to 406.4 mm) Paper Tray (Tray #2)
1

Paper types Plain paper, Thin paper and Recycled paper Plain paper, Thin paper, Thick paper, Recycled paper, Bond paper, Envelope and Labels Plain paper, Thin paper and Recycled paper

No. of sheets up to 250 [20 lb (80 g/m 2)] up to 50 (plain paper) [20 lb (80 g/m 2)] up to 3 (envelopes) up to 500 [20 lb (80 g/m 2)]

A4, Letter, Legal, Executive, A5, B5, B6 and Folio 1

Folio size is 8 in. 13 in.

Recommended paper specifications


The following paper specifications are suitable for this machine.
Basis weight (lb (g/m 2)) Thickness (m) Roughness (sec.) Stiffness (cm3/100) Grain direction Volume resistivity (ohm) Surface resistivity (ohm-cm) Filler Ash content (wt%) Brightness (%) Opacity (%) 20-24 (75-90) 80-110 Higher than 20 90-150 Long grain 10e9-10e11 10e9-10e12 CaCO3 (Neutral) Below 23 Higher than 80 Higher than 85

10

Loading paper and documents

Handling and using special paper


The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat. Some important guidelines when selecting paper are: Your supplier should be informed that the paper or envelopes will be used in a color laser machine. Preprinted paper must use inks that can withstand the temperature of the machines fusing process (392 degrees Fahrenheit or 200 degrees centigrade for a period of 0.1 seconds). If you have selected a cotton bond paper, paper having a rough surface, such as cockle or laid finished paper or paper that is wrinkled or puckered, the paper may exhibit degraded performance.

Types of paper to avoid


2

CAUTION Some types of paper may not perform well or may cause damage to your machine. DO NOT use paper: that is highly textured that is extremely smooth or shiny that is curled or warped
1

1
1 0.08 in. (2 mm) or greater

that is coated or has a chemical finish that is damaged, creased or folded that exceeds the recommended weight specification in this guide with tabs and staples with letterheads using low temperature dyes or thermography that is multipart or carbonless that is designed for inkjet printing If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.

11

Chapter 2

Envelopes
Most envelopes will be suitable for your machine. However, some envelopes will have feed and print-quality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than two pieces of paper. The envelope should lie flat and not be of baggy or flimsy construction. You should buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine. Envelopes can only be fed from MP tray. Before you put envelopes in the tray, check the following: Envelopes should have a lengthwise sealing flap. The sealing flaps should be folded crisply and correctly (irregularly cut or folded envelopes may cause paper jams). Envelopes should consist of two layers of paper in the area circled in figure below.

Note
Before you print envelopes, you must fan the stack to avoid paper jams and misfeeds. Before you print a lot of envelopes, test one to make sure that the print results are what you want. Envelope joints that are sealed by the manufacturer should be secure. DO NOT put different types of paper in the paper tray at the same time because it may cause paper jams or misfeeds. For proper printing, you must choose the same paper size from your software application as the paper in the tray. We recommend that you do not print within 0.6 in. (15 mm) of the edges of envelopes. See Acceptable paper and other media on page 9.

1
1 Feeding direction

12

Loading paper and documents

Types of envelopes to avoid


CAUTION DO NOT use envelopes: that are damaged, curled, wrinkled or an unusual shape that are extremely shiny or textured

with sealing flaps that have not been folded at purchase with sealing flaps as shown in figure below

with clasps, staples, snaps or tie strings with self-adhesive closures that are of a baggy construction that are not sharply creased that are embossed (have raised writing on them) that were previously printed by a laser machine that are pre-printed on the inside that cannot be arranged neatly when stacked that are made of paper that weighs more than the paper weight specifications for the machine with edges that are not straight or consistently square with windows, holes, cut-outs or perforations with glue on surface as shown in figure below If you use any of the types of envelopes listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement. Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using. with each side folded as shown in figure below

with double flaps as shown in figure below

13

Chapter 2

Labels
The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the belt unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels. Labels should be arranged so that they cover the entire length and width of the sheet. Using labels with spaces may result in labels peeling off and causing serious jams or print problems. All labels used in this machine must be able to withstand a temperature of 392 degrees Fahrenheit (200 degrees centigrade) for a period of 0.1 seconds. Label sheets should not exceed the paper weight specifications described in this Users Guide. Labels exceeding this specification may not feed or print properly and may cause damage to your machine. Labels can be fed from the MP tray only.

Unprintable area
Unprintable area for copies
The printable area of your machine begins at approximately 0.16 in. (4 mm) from the top and bottom and 0.12 in. (3 mm) from both sides of the paper.
2 1 2

1
1 2 0.16 in. (4 mm) 0.12 in. (3 mm)

Note
This unprintable area shown above is for a single copy or a 1 in 1 copy using Letter size paper. The unprintable area changes with the paper size.
2

Types of labels to avoid


Do not use labels that are damaged, curled, wrinkled or an unusual shape.

CAUTION Avoid feeding labels with the carrier sheet exposed because your machine will be damaged.

14

Loading paper and documents

Unprintable area when printing from a computer


When using the default driver the printable area is smaller than the paper size, as shown below. Portrait
2 1 2

Loading paper and envelopes


The machine can feed paper from the standard paper tray, optional lower tray or multi-purpose tray. When printing on plain paper 16 to 28 lb (60 to 105 g/m2) use the paper tray. For printing on other types of media use the MP tray (multi-purpose tray). When you put paper into the paper tray, note the following: If your application software supports paper size selection on the print menu, you can select it through the software. If your application software does not support it, you can set the paper size in the printer driver or by using the control panel buttons.

1
1 2 0.16 in. (4.23 mm) 0.16 in. (4.23 mm)

Landscape
2 1 2

Before using paper that has holes in it, such as organizer sheets, you must fan the stack to avoid paper jams and misfeeds.

1
1 2 0.16 in. (4.23 mm) 0.16 in. (4.23 mm)

Note
The unprintable area shown above is for Letter size paper. The unprintable area changes with the paper size.

15

Chapter 2

Loading plain paper in the paper tray

Fan the stack of paper well to avoid paper feeding problems.

Unfold the output paper tray support flap (1).


1

e b

Pull the paper tray completely out of the machine.

Put the paper into the paper tray with the top edge of the paper in first and the print side face down. Make sure that the paper is flat in the tray and below the maximum paper mark (1).

f c
While pressing the green paper-guide release lever (1), slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
1

Push the paper tray firmly back into the machine.

16

Loading paper and documents

Loading envelopes or other media in the multi-purpose tray (MP tray)


Use the MP tray when printing envelopes, labels, and thick paper. Before loading, press the corners and sides of the envelopes to make them as flat as possible.

c
2

Pull out the MP tray support flap (1).

Unfold the output paper tray support flap (1).


1

Put the envelopes (up to 3) or media in the MP tray with the top edge first and the print side face up.

Open the MP tray and lower it gently.

17

Chapter 2

Loading documents
You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass.

a
2

Unfold the ADF document output support flap (1) and the ADF support flap (2).
2 1

Using the ADF (automatic document feeder)


The ADF can hold up to 35 pages and feeds each sheet individually. Use standard 20 lb (80 g/m2) paper and always fan the pages before putting them in the ADF. CAUTION DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam. DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper-clipped, pasted or taped. DO NOT use cardboard, newspaper or fabric.

b c

Fan the pages well. Place your document, face up top edge first, in the ADF until you feel it touch the feed roller. The LCD will show ADF Ready . Adjust the paper guides to fit the width of your document.

Make sure documents written with ink are completely dry. Documents to be faxed must be from 5.8 to 8.5 inches (147.3 to 215.9 mm) wide and from 5.8 to 14 inches (147.3 to 356 mm) long, and of a standard weight [20 lb (80 g/m2)]. CAUTION To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding. To scan non-standard documents see Using the scanner glass on page 19.

18

Loading paper and documents

Using the scanner glass


You can use the scanner glass to fax, scan, or copy the pages of a book or one page at a time. Documents can be up to 8.5 inches wide and up to 11.7 inches long (215.9 mm wide to 297 mm long). To use the scanner glass, the ADF must be empty.

CAUTION If the document is a book or is thick, DO NOT slam the cover or press on it.

a b

Lift the document cover. Using the document guidelines on the left, center the document face down on the scanner glass.

Close the document cover.

19

General setup
Paper settings
Paper type
Set up the machine for the type of paper you are using. This will give you the best print quality.

Mode timer
The machine has three mode keys on the control panel: Fax, Scan, and Copy. You can set how much time the machine takes after the last Copy or Scan operation to return to Fax mode. If you choose Off, the machine will stay in the mode you used last.

Do one of the following: To set the paper type for the MP Tray press Menu, 1, 2, 1. To set the paper type for Tray#1 press Menu, 1, 2, 2.

a b

Press Menu, 1, 1 General Setup 1.Mode Timer Press a or b to choose 0 Sec, 30 Secs, 1 Min, 2 Mins, 5 Mins or Off. Press OK. Press Stop/Exit .

To set the paper type for Tray#2 press Menu, 1, 2, 3 if you installed the optional tray. Paper Type 1.MP Tray

Press a or b to choose Thin, Plain or Recycled Paper for Tray#1 and Tray#2 . Choose Thin, Plain, Thick, Thicker or Recycled Paper for MP Tray . Press OK. Press Stop/Exit.

20

General setup

Paper size
You can use nine sizes of paper for printing copies: A4, Letter, Legal, Executive, A5, A6, B5, B6 and Folio, and four sizes for printing faxes: A4, Letter, Legal or Folio (8"13"). When you change the size of paper in the tray, you will also need to change the setting for paper size at the same time so your machine can fit the document or an incoming fax on the page.

Tray use in copy mode


You can change the priority tray that the machine will use for printing copies. When you choose Tray#1 Only , MP Only or Tray#2 Only 1, the machine loads the paper only from that tray. If the selected tray is out of paper, No Paper will appear on the LCD. Insert the paper in the empty tray. To change the tray setting follow the instructions below:

Do one of the following: To set the paper size for the MP Tray press Menu, 1, 3, 1. To set the paper size for Tray#1 press Menu, 1, 3, 2. To set the paper size for Tray#2 press Menu, 1, 3, 3 if you installed the optional tray. Paper Size 1.MP Tray

a b

Press Menu, 1, 7, 1. Tray Use 1.Copy Press a or b to choose Tray#1 Only, Tray#2 Only 1, MP Only , MP>T1>T2 1 or T1>T2 1>MP. Press OK .
1

Tray#2 Only or T2 appears only if the optional tray is installed.

Press Stop/Exit .

Press a or b to choose A4, Letter, Legal, Executive, A5, A6, B5, B6, Folio or Any. Press OK . Press Stop/Exit .

Note
When loading the documents from the ADF and MP>T1>T2 or T1>T2>MP is selected, the machine looks for the tray with the most suitable paper and pulls paper from that tray. If no tray has suitable paper, the machine pulls paper from the higher priority tray. When using the scanner glass, your document is copied from the higher priority tray even if more suitable paper is in another paper tray.

Note
Any (size) appears only when you choose the MP tray (Menu, 1, 3, 1). If you choose Any for the MP Tray Paper Size: You must choose MP Only for the Tray Use setting. You cannot use the Any Paper Size selection for the MP tray when making N in 1 copies. You must choose one of the other available Paper Size selections for the MP tray. A6 size is not available for the optional Tray #2.

21

Chapter 3

Tray use in fax mode


You can change the default tray that the machine will use for printing received faxes. When you choose Tray#1 Only, MP Only or Tray#2 Only 1, the machine loads the paper only from that tray. If the selected tray is out of paper, No Paper will appear on the LCD. Insert the paper in the empty tray. When you choose the machine takes paper from Tray #1 until it is empty, then from Tray #2, and then from the MP tray. When you choose MP>T1>T2 1, the machine takes paper from the MP tray until it is empty, then from Tray #1, and then from Tray #2. T1>T2 1>MP,

Tray use in print mode


You can change the default tray the machine will use for printing from your computer.

a b

Press Menu, 1, 7, 3. Tray Use 3.Print Press a or b to choose Tray#1 Only , Tray#2 Only 1, MP Only, MP>T1>T2 1 or T1>T2 1>MP. Press OK.
1

Tray#2 Only or T2 appears only if the optional tray is installed.

Press Stop/Exit.

Note
You can use four sizes of paper for printing faxes: A4, Letter, Legal or Folio. When a suitable size is not in any of the trays received faxes will be stored in the machines memory and Check Paper Size will appear on the LCD. (For details, see Error and maintenance messages on page 125.) If the tray is out of paper and received faxes are in the machines memory, No Paper will appear on the LCD. Insert paper in the empty tray.
1

Note
The setting in the printer driver will take priority over the setting made on the control panel. If the control panel is set to Tray#1 Only, MP Only or Tray#2 Only 1 and you choose Auto Select in the printer driver, the machine loads the paper from that tray.
Tray#2 Only appears only if the optional tray is installed.

a b

Press Menu, 1, 7, 2. Tray Use 2.Fax Press a or b to choose Tray#1 Only , Tray#2 Only , MP Only, MP>T1>T2 1 or T1>T2 1>MP. Press OK.
1

Tray#2 Only or T2 appears only if the optional tray is installed.

Press Stop/Exit .

22

General setup

Volume settings
Ring volume
You can choose a ring volume level from a range of settings, from High to Off. While in Fax mode press or to adjust the volume level. The LCD shows the current setting, and each key press will change the volume to the next level. The machine will keep the new setting until you change it. You can also change the ring volume through the menu:

Speaker volume
You can choose a range of speaker volume levels, from High to Off. You can adjust the speaker volume with the control panel keys.

a b c d a b
3

Press Press Hook.

(Fax)

Press or . This setting will stay until you change it again. Press Hook.

a b c

Press Menu, 1, 4, 1. Volume 1.Ring Press a or b to choose Off, Low, Med or High. Press OK . Press Stop/Exit .

You can also change the speaker volume through the menu: Press Menu, 1, 4, 3. Volume 3.Speaker Press a or b to choose Off, Low, Med or High. Press OK . Press Stop/Exit .

Beeper volume
When the beeper is on, the machine will beep when you press a key, make a mistake, or after you send or receive a fax. You can choose a range of volume levels, from High to Off.

a b c

Press Menu, 1, 4, 2. Volume 2.Beeper Press a or b to choose Off, Low, Med or High. Press OK . Press Stop/Exit .

23

Chapter 3

Automatic daylight savings time


You can set the machine to change automatically for Daylight Savings Time. It will set itself forward one hour in the Spring, and back one hour in the Fall.

Sleep time
3

Setting the sleep time reduces power consumption by turning off the fuser while the machine is idle. You can choose how long the machine must be idle (from 000 to 240 minutes) before it goes into sleep mode. When the machine receives a fax, computer data, or makes a copy, the timer will be reset. The default setting is 005 minutes. While the machine is in sleep mode the LCD will display Sleep. When printing or copying in sleep mode, there will be a short delay while the fuser warms up.

a b c

Press Menu 1, 5. General Setup 5.Auto Daylight Press a or b to choose On (or Off). Press OK. Press Stop/Exit .

a
3

Press Menu 1, 6, 2. Ecology 2.Sleep Time

Ecology features
Toner save
You can save toner using this feature. When you set toner save to On, print appears lighter. The default setting is Off .

b
3

Enter the length of time the machine is idle before entering sleep mode (000 to 240). Press OK. Press Stop/Exit.

a b c

Press Menu, 1, 6, 1. Ecology 1.Toner Save Press a or b to choose On (or Off). Press OK. Press Stop/Exit .

LCD contrast
You can change the contrast to make the LCD look lighter or darker.

a b c

Press Menu, 1, 8. General Setup 8.LCD Contrast Press a to make the LCD darker. Or, press b to make the LCD lighter. Press OK. Press Stop/Exit.

Note
We do not recommend Toner Save for printing Photo or Gray Scale images.

24

General setup

Dial Prefix
The dial prefix setting will automatically dial a predefined number before every fax number you dial. For example: If your telephone system requires a 9 to dial an outside number use this setting to automatically dial 9 for every fax you send.

a b

(USA) Press Menu, 0, 5. (Canada) Press Menu, 0, 6. Press a or b to choose On or Off. Press OK . If you chose On, go to c. If you chose Off, go to e.

Press 1 or 2 to choose 1.Change or 2.Exit. If you chose 1.Change, go to d. If you chose 2.Exit, go to e.

Enter the prefix number (up to 5 digits) on the dial pad. Press OK .

Note
You can use the numbers 0 to 9, #, l and !. (Press Hook to display !.) You cannot use ! with any other numbers or characters. (Canada only) If the pulse dialing mode is on, # and l are not available to use.

Press Stop/Exit .

25

Security features
Setting up the password
4

Security
You can set up your machine with multiple levels of security using Setting Lock and Memory Security. You will not be able to continue to schedule Delayed Faxes or Polling jobs. However, any prescheduled Delayed Faxes will be sent even if you turn on Memory Security, so they wont be lost.

a b c
4

Press Menu, 1, 9, 2. Security 2.Setting Lock Enter a four-digit number for the password using numbers 0-9, l or #. Press OK. Re-enter your password when the LCD shows Verify:. Press OK. Press Stop/Exit.
4

Setting lock
Setting Lock lets you set a password to stop other people from accidentally changing your machine settings. Make a careful note of your password. If you forget it, please call Brother Customer Service. While Setting Lock is On, you cannot change the following settings without a password: Date/Time Station ID Quick-Dial settings Mode Timer Paper Type Paper Size Volume Auto Daylight Ecology Tray Use LCD Contrast Setting Lock Memory Security

d a b c d e f

Changing your setting lock password


Press Menu, 1, 9, 2. Security 2.Setting Lock

Press a or b to choose Set Password. Press OK. Enter your four-digit password. Press OK. Enter a four-digit number for the new password. Press OK. Re-enter your new password when the LCD shows Verify:. Press OK. Press Stop/Exit.

26

Security features

Turning setting lock on/off


If you enter the wrong password when following the instructions below, the LCD will show Wrong Password. Re-enter the correct password.

Memory security
Memory Security lets you prevent unauthorized access to the machine. While Memory Security is on, the following operations are available:

Turning setting lock on

a b c d a b c

Press Menu, 1, 9, 2. Security 2.Setting Lock Press a or b to choose On. Press OK . Enter your four-digit password. Press OK . Press Stop/Exit .
4

Receiving faxes into memory (limited by memory capacity) Fax Forwarding (if Fax Forwarding was already on) Paging (if Paging was already on) Remote Retrieval (if Fax Storage was already on) While Memory Security is on, the following operations are NOT available: Printing received faxes Sending faxes Copying PC printing Scanning PC Fax Receive

Turning setting lock off


Press Menu, 1, 9, 2. Security 2.Setting Lock Enter your four-digit password. Press OK twice. Press Stop/Exit .

Note
To print the faxes in memory, turn off Memory Security. You must turn off PC Fax Receive before you can turn on Memory Security. (See Turning off remote fax options on page 61.)

27

Chapter 4

Setting up the password Note


If you have already set the password, you will not need to set it, again. If you forget the Memory Security password, please call Brother Customer Service. (See Brother numbers on page i.)

Turning memory security on/off


If you enter the wrong password when following the instructions below, the LCD will show Wrong Password. Re-enter the correct password.

Turning memory security on

a b c

Press Menu, 1, 9, 1. Security 1.Mem Security Press a or b to choose Set Security. Press OK. Enter the registered four-digit password. Press OK. The machine goes offline and the LCD shows Secure Mode.

a b c d

Press Menu, 1, 9, 1. Security 1.Mem Security Enter a four-digit number for the password. Press OK. Re-enter your password when the LCD shows Verify:. Press OK. Press Stop/Exit .

Note
If there is a power failure the data will stay in memory for up to 4 days.
4

Changing your memory security password

Turning memory security off

a b c d e f

Press Menu, 1, 9, 1. Security 1.Mem Security Press a or b to choose Set Password. Press OK. Enter your four-digit password. Press OK. Enter a four-digit number for the new password. Press OK. Re-enter your new password when the LCD shows Verify:. Press OK. Press Stop/Exit .

a b

Press Menu. Enter the registered four-digit password. Press OK. Memory Security is automatically turned off and the LCD shows the date and time.

Note
If you enter the wrong password, the LCD shows Wrong Password and stays offline. The machine will stay in Secure Mode until the registered password is entered.

28

Section II

Fax
Sending a fax Receiving a fax Telephone services and external devices Dialing and storing numbers Remote fax options (black & white only) Polling Printing reports

II

30 39 45 52 58 65 67

Sending a fax
Sending a fax from the scanner glass
You can use the scanner glass to fax the pages of a book, or a single page at a time. The documents can be up to Letter or A4 size. Press Stop/Exit to cancel a fax in progress. You can only send single page color faxes from the scanner glass.

How to fax
Entering fax mode
To enter fax mode press key will glow blue. (Fax), and the

Sending a fax from the ADF


Using the ADF to send your faxes is the easiest way. To cancel a fax in progress press Stop/Exit.

a b
.

Make sure you are in Fax mode

a b c d

Make sure you are in Fax mode Place your document face up in the ADF. Dial the fax number. (See How to dial on page 52.) Press Black Start or Color Start. If you press Black Start, the machine scans the pages into memory and then sends the document.

Place your document face down on the scanner glass. Dial the fax number. (See How to dial on page 52.) Press Black Start or Color Start. If you press Black Start, the machine starts scanning the first page. Go to e. If you press Color Start, the machine starts sending. Go to g.

c d

If you press Color Start, the machine starts dialing and sends the document in real time.

After the machine scans the page, the LCD will prompt you to choose one of the options below: Next Page? 1.Yes 2.No(Send) Press 1 to send another page. Go to f. Press 2 or Black Start to send the document. Go to g.

Note
If the Out of Memory message appears while scanning a B&W document into memory, press Stop/Exit to cancel or Black Start to send the scanned pages. The machine will scan and send your document.

Place the next page on the scanner glass, press OK. Repeat e and f for each additional page. Set Next Page Then Press OK

g
30

Your machine will automatically send the fax.

Sending a fax

Note
When faxing multiple pages from the scanner glass, real time transmission should be set to Off.

Broadcasting (black & white only)


Broadcasting lets you send the same fax message to more than one fax number. You can include Groups, One-Touch, Speed-Dial numbers and up to 50 manually dialed numbers in the same broadcast. You can broadcast up to 366 different numbers. This will depend on how many groups, access codes or credit card numbers you have stored, and on how many delayed or stored faxes in memory.

Canceling a fax in progress


Press Stop/Exit to cancel a fax in progress. If the machine is already dialing or sending the fax you will also need to press 1 to confirm.

Note
Use the Search/Speed Dial to help you choose numbers easily.

a b c

Make sure you are in Fax mode Load your document.

Enter a number. Press OK . You can use either a One-Touch, Speed-Dial, a Group number, or a number manually entered using the dial pad. (See How to dial on page 52.) Repeat c until you have entered all the fax numbers you want to broadcast to. Press Black Start .

d e

After the broadcast is finished the machine will print a broadcast report to let you know the results.

31

Chapter 5

Canceling a broadcast in progress


While broadcasting you can cancel the fax currently being sent or the whole broadcast job.

Additional sending operations


Sending faxes using multiple settings
Before you send a fax, you can change any combination of these settings: contrast, resolution, overseas mode, delayed fax timer, polling transmission, real time transmission or cover page settings.

Press Menu, 2, 6. The LCD will display the fax being dialed (for example, #001 0123456789) and the broadcast job number (for example, Broadcast#001 ): Remaining Jobs #001 0123456789

Press ab to choose the job number you want to cancel. Press OK. #001 0123456789 1.Clear 2.Exit

Make sure you are in Fax mode . After each setting is accepted, the LCD asks if you want to enter more settings: Other Settings 1.Yes 2.No

Press 1 to clear the job number or 2 to exit. If you chose to only cancel the fax currently being sent in b, the machine will ask you if you want to cancel the broadcast. Press 1 to clear the whole broadcast job or 2 to exit. Broadcast#001 1.Clear 2.Exit

Do one of the following: To choose more settings, press 1. The LCD returns to the Setup Send menu so you can choose another setting. If you have finished choosing settings, press 2 and go to the next step for sending your fax.

Press Stop/Exit .

32

Sending a fax

Electronic cover page (black & white only)


This feature will not work unless you have already programmed your Station ID. (See the Quick Setup Guide.) You can automatically send a cover page with every fax. Your cover page includes your Station ID, a comment, and the name stored in the One-Touch or Speed-Dial memory. By choosing Next Fax:On you can also display the number of pages on the cover page. You can choose one of the following preset comments. 1.Comment Off 2.Please Call 3.Urgent 4.Confidential Instead of using one of the preset comments, you can enter two personal messages of your own, up to 27 characters long. Use the chart on page 208 for help entering characters. (See Composing your own comments on page 33.) 5.(User Defined) 6.(User Defined)

Composing your own comments


5

You can set up two comments of your own.

a b c d

Make sure you are in Fax mode Press Menu, 2, 2, 8. Setup Send 8.Coverpage Msg Press a or b to choose 5 or 6 to store your own comment. Press OK .

Enter your own comment using the dial pad. Press OK .

Use the chart on page 208 for help entering characters.

Send a cover page for the next fax


If you want to send a cover page only for the next fax, your machine will ask you to enter the number of pages you are sending so it can be printed on the cover page.

a b c d e f

Make sure you are in Fax mode Load your document. Press Menu, 2, 2, 7. Setup Send 7.Coverpg Setup Press a or b to choose Next Fax:On (or Next Fax:Off). Press OK . Press a or b to choose a comment. Press OK .

Note
You can send the cover page only for a black & white fax. If you press Color Start to send a fax, the cover page will not be sent.

Enter two digits to show the number of pages you are sending. Press OK . For example, enter 0, 2 for 2 pages or 0, 0 to leave the number of pages blank. If you make a mistake, press d or Clear/Back to back up and re-enter the number of pages.
33

Chapter 5

Send a cover page for all faxes


You can set the machine to send a cover page whenever you send a fax.

Contrast
For most documents the default setting of Auto will give the best results. It automatically chooses the suitable contrast for your document. If your document is very light or dark, changing the contrast may improve the quality of the fax. Use Dark to make the faxed document lighter. Use Light to make the faxed document darker.

a b c d

Make sure you are in Fax mode Press Menu, 2, 2, 7. Setup Send 7.Coverpg Setup Press a or b to choose On (or Off). Press OK. Press a or b to choose a comment. Press OK.

a
Using a printed cover page
If you want to use a printed cover page that you can write on, you can print the sample page and attach it to your fax.
5

Make sure you are in Fax mode Load your document. Press Menu, 2, 2, 1. Setup Send 1.Contrast

b c d

a b c d e

Make sure you are in Fax mode Press Menu, 2, 2, 7. Setup Send 7.Coverpg Setup

Press a or b to choose Auto, Light or Dark . Press OK.

Press a or b to choose Print Sample. Press OK. Press Black Start or Color Start. Your machine will print a copy of your cover page. Press Stop/Exit .

Note
Even if you choose Light or Dark, the machine will send the fax using the Auto setting if you choose Photo as the Fax Resolution.

34

Sending a fax

Changing fax resolution


The quality of a fax can be improved by changing the fax resolution. Resolution can be changed for the next fax or for all faxes.

Color: Standard Suitable for most typed documents. Fine Use when the document is a photograph. The transmission time is slower than Standard resolution.

To change the fax resolution for the next fax

a b c

Make sure you are in Fax mode Load your document.

If you choose S.Fine or Photo and then use the Color Start key to send a fax, the machine will send the fax using the Fine setting.

Press Resolution, then a or b to choose the resolution. Press OK .


5

Dual access (black & white only)


You can dial a number, and start scanning the fax into memoryeven when the machine is sending from memory, receiving faxes or printing PC data. The LCD shows the new job number. The number of pages you can scan into the memory will vary depending on the data that is printed on them.

5
5

To change the default fax resolution

a b c

Make sure you are in Fax mode Press Menu, 2, 2, 2. Setup Send 2.Fax Resolution Press a or b to choose the resolution you want. Press OK .

Note
Your machine normally uses dual access. If you get an Out of Memory message while scanning the first page of a fax, press Stop/Exit to cancel scanning. If you get an Out of Memory message while scanning a subsequent page, you can press Black Start to send the pages scanned so far, or press Stop/Exit to cancel the operation.

Note
You can choose four different resolution settings for black & white faxes and two for color. Black & white: Standard Suitable for most typed documents. Fine Good for small print and transmits a little slower than Standard resolution. S.Fine Good for small print or artwork and transmits slower than Fine resolution. Photo Use when the document has varying shades of gray or is a photograph. This has the slowest transmission time.

35

Chapter 5

Real time transmission


When you are sending a fax, the machine will scan the documents into the memory before sending. Then, as soon as the telephone line is free, the machine will start dialing and sending. If the memory is full or you are sending a color fax, the machine will send the document in real time (even if Real Time TX is set to Off). Sometimes, you may want to send an important document immediately, without waiting for memory transmission. You can set Real Time TX to On for all documents or Next Fax:On for the next fax only.

Overseas mode
If you are having difficulty sending a fax overseas due to a bad connection, then turning on the overseas mode may help. This is a temporary setting, and will only be active for your next fax.

a b c d
5

Make sure you are in Fax mode Load your document. Press Menu, 2, 2, 9. Setup Send 9.Overseas Mode Press a or b to choose On (or Off). Press OK.

Sending in real time for all faxes

a b c

Make sure you are in Fax mode Press Menu, 2, 2, 5. Setup Send 5.Real Time TX Press a or b to choose On . Press OK.

Delayed fax (black & white only)


You can store up to 50 faxes in the memory to be sent within a twenty four hour period.

a b c
5

Make sure you are in Fax mode Load your document. Press Menu, 2, 2, 3. Setup Send 3.Delayed Fax

Sending in real time for the next fax only

a b c

Make sure you are in Fax mode Press Menu, 2, 2, 5. Setup Send 5.Real Time TX

Enter the time you want the fax to be sent (in 24-hour format). (For example, enter 19:45 for 7:45 PM) Press OK.

Press a or b to choose Next Fax:On . Press OK.

The number of pages you can scan into the memory depends on the amount of data printed on each page.

Note
In Real Time Transmission, the automatic redial feature does not work when using the scanner glass.

36

Sending a fax

Delayed batch transmission (black & white only)


Before sending the delayed faxes, your machine will help you economize by sorting all the faxes in the memory by destination and scheduled time. All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent as one fax to save transmission time.

Sending a fax manually


5

Manual transmission
Manual transmission lets you hear the dialing, ringing and fax-receiving tones while sending a fax.

a b c d e

Make sure you are in Fax mode Load your document. Press Hook and listen for a dial tone. Or pick up the handset of the external telephone and listen for a dial tone. Dial the fax number you want to call. When you hear the fax tone, press Black Start or Color Start. If you are using the scanner glass, press 1 to send a fax.

a b c d

Make sure you are in Fax mode Press Menu, 2, 2, 4. Setup Send 4.Batch TX Press a or b to choose On (or Off). Press OK . Press Stop/Exit .

Checking and canceling waiting jobs


Check which jobs are still waiting in the memory to be sent. If there are no jobs, the LCD will show No Jobs Waiting. You can cancel a fax job that is stored and waiting in the memory.

f
5

If you picked up the handset of an external telephone, replace it.

Sending a fax at the end of a conversation


At the end of a conversation you can send a fax to the other party before you both hang up.

Press Menu, 2, 6. Remaining Jobs #001 BROTHER The number of jobs still to be sent will be displayed.

a b c d e

Ask the other party to wait for fax tones (beeps) and then to press the Start or Send key before hanging up. Make sure you are in Fax mode Load your document. Press Black Start or Color Start. If you are using the scanner glass, press 1 to send a fax. Replace the handset of an external telephone. .

Do one of the following: Press a or b to scroll though the waiting jobs, press OK to choose a job, and then press 1 to cancel it. Press 2 to exit without canceling.

When you have finished, press Stop/Exit .

37

Chapter 5

Out of memory message


If you get an Out of Memory message while scanning the first page of a fax, press Stop/Exit to cancel the fax. If you get an Out of Memory message while scanning a subsequent page, you will have the option to press Black Start to send the pages scanned so far, or to press Stop/Exit to cancel the operation

Note
If you get an Out of Memory message while faxing and you do not want to delete your stored faxes to clear the memory, you can send the fax in real time. (See Real time transmission on page 36.)

38

Receiving a fax

Receive modes
You must choose a receive mode depending on the external devices and telephone subscriber services you have on your line. The diagrams below will help you choose the correct mode. (For more detailed information about the receive modes, see Using receive modes on page 40.)

Choosing the receive mode


Do you use a Distinctive Ring subscriber service? Yes No Are you connecting an external telephone or external TAD (telephone answering device) to the machine? Yes Are you using the voice message function of your external TAD (telephone answering device)? No Do you want the machine to answer fax and telephone calls automatically? Yes Do you want to use the machine for Fax only? Fax Only Yes No Yes Fax/Tel External TAD Manual See Distinctive Ring in Chapter 7.

No

No

To set the receive mode follow the instructions below.

a b c

Press Menu, 0, 1. Press a or b to choose the receive mode. Press OK. Press Stop/Exit.

Initial Setup 1.Receive Mode

The LCD will display the current receive mode.

39

Chapter 6

Using receive modes


Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the ring delay before using these modes. (See Ring delay on page 41.)

Manual
Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring Receive feature. To receive a fax in Manual mode press Black Start or Color Start when you hear fax tones (short repeating beeps). You can also use the Easy Receive feature to receive faxes by lifting a handset on the same line as the machine. (Also see Easy receive on page 42.)

Fax Only
Fax Only mode will automatically answer every call as a fax.

Fax/Tel
Fax/Tel mode helps you automatically manage incoming calls, by recognizing whether they are fax or voice calls and handling them in one of the following ways: Faxes will be automatically received. Voice calls will start the F/T ring to tell you to pick up the line. The F/T ring is a fast double ring made by your machine. (Also see F/T ring time on page 41 and Ring delay on page 41.)

External TAD
External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be handled in one of the following ways: Faxes will be automatically received. Voice callers can record a message on the external TAD. (For more information see Connecting an external TAD (telephone answering device) on page 47.)

40

Receiving a fax

Receive mode settings


Ring delay
The ring delay sets the number of times the machine rings before it answers in Fax Only and Fax/Tel modes. If you have extension telephones on the same line as the machine or subscribe to the telephone companys Distinctive Ring service, keep the Ring Delay setting of 4. (See Operation from extension telephones on page 50 and Easy receive on page 42.)

F/T ring time


When somebody calls your machine, you and your caller will hear the normal telephone ring sound. The number of rings is set by the ring delay setting. If the call is a fax, then your machine will receive it; however, if it is a voice call the machine will sound the F/T ring (a fast double-ring) for the time you have set in the F/T ring time setting. If you hear the F/T ring it means that you have a voice caller on the line. Because the F/T ring is made by the machine, extension and external telephones will not ring; however, you can still answer the call on any telephone. (For more information see Using remote codes on page 51.)

a b c

Make sure you are in Fax mode Press Menu, 2, 1, 1. Setup Receive 1.Ring Delay

a b c

Make sure you are in Fax mode Press Menu, 2, 1, 2. Setup Receive 2.F/T Ring Time Press a or b to choose how long the machine will ring to alert you that you have a voice call (20, 30, 40 or 70 seconds). Press OK . Press Stop/Exit .

Press a or b to choose 00, 01, 02, 03 or 04 for how many times the line rings before the machine answers. Press OK . Press Stop/Exit .

Note
Choose 00 in c to have the machine answer immediately.

41

Chapter 6

Easy receive
Turning easy receive On allows the machine to receive fax calls automatically if you lift any handset on the same line as the machine. When you see Receiving on the LCD or when you hear chirps through the handset of an extension telephone connected to another telephone wall jack, just replace the handset and your machine will receive the fax. If this feature is set to On, but your machine does not connect a fax call when you lift the handset of an extension or external telephone, press the Fax Receive Code l51. (See Operation from extension telephones on page 50.)

Setting the print density


You can adjust the print density to make your printed pages darker or lighter.

a b c d

Make sure you are in Fax mode Press Menu, 2, 1, 6. Setup Receive 6.Print Density Press a to make the print darker. Or, press b to make the print lighter. Press OK. Press Stop/Exit.

Note
If you use a modem, or send faxes from a computer, on the same line and your machine intercepts them, set easy receive to Off.

a b c d

Make sure you are in Fax mode Press Menu, 2, 1, 3. Setup Receive 3.Easy Receive Press a or b to choose On or Off. Press OK. Press Stop/Exit .

42

Receiving a fax

Additional receiving operations


Printing a reduced incoming fax
If you choose On, the machine automatically reduces each page of an incoming fax to fit on one page of A4, Letter, Legal or Folio size paper. The machine calculates the reduction ratio by using the page size of the fax and your Paper Size setting (Menu, 1, 3).

Setting the fax receive stamp (black & white only)


6

You can set the machine to print the received date and time in the top center of each received fax page.
6

a b c d

Make sure you are in Fax mode Press Menu, 2, 1, 8. Setup Receive 8.Fax Rx Stamp Press a or b to choose On (or Off). Press OK . Press Stop/Exit .

a b c d

Make sure you are in Fax mode Press Menu, 2, 1, 5. Setup Receive 5.Auto Reduction Press a or b to choose On (or Off). Press OK . Press Stop/Exit .

Note
Make sure you have set the current date and time in the machine.

Receiving a fax at the end of a conversation


At the end of a conversation you can ask the other party to send you a fax before you both hang up.

a b c d

Ask the other person to place the document in their machine and to press the Start or Send key. When you hear the CNG tones (slowly repeating beeps), press Black Start or Color Start. Press 2 to choose 2.Receive. Replace the external handset.

43

Chapter 6

Printing a fax from the memory


If you are using the Fax Storage feature (Menu, 2, 5, 1), you can still print a fax from the memory when you are at your machine.

a b c

Press Menu, 2, 5, 3. Remote Fax Opt 3.Print Fax Press Black Start or Color Start. Press Stop/Exit .

44

Telephone services and external devices


Do you have voice mail?
7

Telephone line services


Distinctive ring
Brother uses the term Distinctive Ring but different telephone companies have other names for this service such as RingMaster, Smart Ring, Teen Ring, Ident-A-Call, Data Ident-A-Call, Ident-A-Ring, Custom Ringing, Personalized Ring, SimpleBiz Fax & Alternate Number Ringing.

If you have Voice Mail on the telephone line that you will install your new machine on, there is a strong possibility that Voice Mail and the machine will conflict with each other while receiving incoming calls. However, the Distinctive Ring feature allows you to use more than one number on your line, so both Voice Mail and the machine can work together without any problems. If each one has a separate telephone number, neither will interfere with the others operations. If you decide to get the Distinctive Ring service from the telephone company, you will need to follow the directions below to register the new Distinctive Ring pattern they give you. This is so your machine can recognize its incoming calls.

What does your telephone companys Distinctive Ring do?


Your telephone companys Distinctive Ring service allows you to have more than one number on the same telephone line. If you need more than one telephone number, it is cheaper than paying for an extra line. Each telephone number has its own distinctive ring pattern, so you will know which telephone number is ringing. This is one way you can have a separate telephone number for your machine.

Note
You can change or cancel the Distinctive Ring pattern at any time. You can switch it off temporarily, and turn it back on later. When you get a new fax number, make sure you reset this feature.

Note
Please call your telephone company for availability and rates.

What does Brothers distinctive ring do?


The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone companys Distinctive Ring service. The new telephone number on your line can just receive faxes.

Note
You must pay for your telephone companys Distinctive Ring service before you program the machine to work with it.
45

Chapter 7

Before you choose the ring pattern to register


You can only register one Distinctive Ring pattern with the machine. Some ring patterns cannot be registered. The ring patterns below are supported by your Brother machine. Register the one your telephone company gives you.
Ring Pattern 1 2 3 4 Rings long-long short-long-short short-short-long very long (normal pattern)

Registering the distinctive ring pattern Very important!


After you have set the Distinctive Ring feature to On, your Distinctive Ring number will receive faxes automatically. The receive mode is automatically set to Manual and you cannot change it to another receive mode while Distinctive Ring is set to On. Manual mode means you must answer all voice calls yourself unless you have a TAD or Voice Mail set up on your main telephone number.

a b c d e

Press Menu, 2, 0, 2. Miscellaneous 2.Distinctive Press a or b to choose Set . Press OK. Press a or b to choose the prestored ring pattern you want to use. Press OK. (You will hear each pattern as you scroll through the four patterns. Make sure you choose the pattern that the telephone company gave you.) Press Stop/Exit . Distinctive Ring is now set to On.

Note
If the ring pattern you received is not on this chart, please call your telephone company and ask for one that is shown. The machine will only answer calls to its registered number. The first two rings are silent on the machine. This is because the fax must <<listen>> to the ring pattern (to compare it to the pattern that was registered). (Other telephones on the same line will ring.) If you program the machine properly, it will recognize the registered ring pattern of the fax number within 2 ring patterns and then answer with a fax tone. When the voice number is called, the machine will not answer.

46

Telephone services and external devices

Turning off distinctive ring

a b c

Press Menu, 2, 0, 2. Miscellaneous 2.Distinctive Press a or b to choose Off. Press OK . Press Stop/Exit .

Connecting an external TAD (telephone answering device)


You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will listen for the CNG (fax calling) tones sent by a sending fax machine. If it hears them it will take over the call and receive the fax. If it does not hear them, it will let your TAD take a voice message and the display will show Telephone. The external TAD must answer within four rings (we recommend you set it to two rings). This is because your machine cannot hear the CNG tones until the external TAD has picked up the call. The sending machine will send CNG tones for only eight to ten seconds longer. We do not recommend using the toll saver feature on your external TAD if it needs more than four rings to activate it. Unless you are using Distinctive Ring, the TAD must be connected to the EXT jack of the machine.

Note
If you dont want to receive faxes on your Distinctive Ring number, you can turn off Distinctive Ring. The machine will stay in Manual receive mode so you will need to set the Receive Mode again. (See Choosing the receive mode on page 39.)

TAD

Note
If you have problems receiving faxes, reduce the ring delay setting on your external TAD.

47

Chapter 7

Connections
The external TAD must be plugged into the back of the machine, into the jack labeled EXT. Your machine cannot work properly if you plug the TAD into a wall jack (unless you are using Distinctive Ring).

Recording an outgoing message (OGM)

a b c

Record 5 seconds of silence at the beginning of your message. This allows your machine time to listen for fax tones. Limit your speaking to 20 seconds. End your 20-second message by giving your Fax Receive Code for people sending manual faxes. For example: After the beep, leave a message or send a fax by pressing l51 and Start.

a b

Plug the telephone line cord from the telephone wall jack into the back of the machine, in the jack labeled LINE. Plug the telephone line cord from your external TAD into the back of the machine, in the jack labeled EXT. (Make sure this cord is connected to the TAD at the TADs telephone line jack, and not its handset jack.) Set your external TAD to four rings or less. (The machines Ring Delay setting does not apply.) Record the outgoing message on your external TAD. Set the TAD to answer calls. Set the Receive Mode to External TAD . (See Choosing the receive mode on page 39.)

Note
We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a loud voice. You may try leaving out this pause, but if your machine has trouble receiving, then you should re-record the OGM to include it.

c d e f

Special line considerations


Roll over telephone lines
A roll over telephone system is a group of two or more separate telephone lines that pass incoming calls to each other if they are busy. The calls are usually passed down or rolled over to the next available telephone line in a preset order. Your machine can work in a roll over system as long as it is the last number in the sequence, so the call cannot roll away. Do not put the machine on any of the other numbers; when the other lines are busy and a second fax call is received, the fax call would be transferred to a line that does not have a fax machine. Your machine will work best on a dedicated line.

48

Telephone services and external devices

Two-line telephone system


A two-line telephone system is nothing more than two separate telephone numbers on the same wall outlet. The two telephone numbers can be on separate jacks (RJ11) or combined into one jack (RJ14). Your machine must be plugged into an RJ11 jack. RJ11 and RJ14 jacks may be equal in size and appearance and both may contain four wires (black, red, green, yellow). To test the type of jack, plug in a two-line telephone and see if it can access both lines. If it can, you must separate the line for your machine. (See Easy receive on page 42.)

Installing machine, external two-line TAD and two-line telephone


When you are installing an external two-line telephone answering device (TAD) and a two-line telephone, your machine must be isolated on one line at both the wall jack and at the TAD. The most common connection is to put the machine on Line 2, which is explained in the following steps. The back of the two-line TAD must have two telephone jacks: one labeled L1 or L1/L2, and the other labeled L2. You will need at least three telephone line cords, the one that came with your machine and two for your external twoline TAD. You will need a fourth line cord if you add a two-line telephone. Place the two-line TAD and the two-line telephone next to your machine. Plug one end of the telephone line cord for your machine into the L2 jack of the triplex adapter. Plug the other end into the LINE jack on the back of the machine. Plug one end of the first telephone line cord for your TAD into the L1 jack of the triplex adapter. Plug the other end into the L1 or L1/L2 jack of the two-line TAD.

Converting telephone wall outlets


There are three ways to convert to an RJ11 jack. The first two ways may require assistance from the telephone company. You can change the wall outlets from one RJ14 jack to two RJ11 jacks. Or, you can have an RJ11 wall outlet installed and slave or jump one of the telephone numbers to it. The third way is the easiest: Buy a triplex adapter. You can plug a triplex adapter into an RJ14 outlet. It separates the wires into two separate RJ11 jacks (Line 1, Line 2) and a third RJ14 jack (Lines 1 and 2). If your machine is on Line 1, plug the machine into L1 of the triplex adapter. If your machine is on Line 2, plug it into L2 of the triple adapter.
RJ14

Plug one end of the second telephone line cord for your TAD into the L2 jack of the twoline TAD. Plug the other end into the EXT. jack on the left side of the machine.
1 2

RJ11 RJ14

3
1 2 3 4 Triplex Adapter Two Line Telephone External Two Line TAD Machine

49

Chapter 7

You can keep two-line telephones on other wall outlets as always. There are two ways to add a two-line telephone to the machines wall outlet. You can plug the telephone line cord from the two-line telephone into the L1+L2 jack of the triplex adapter. Or, you can plug the two-line telephone into the TEL jack of the two-line TAD.

External and extension telephones


Operation from extension telephones
If you answer a fax call on an extension telephone, or an external telephone connected to the EXT. jack of the machine, you can make your machine take the call by using the Fax Receive Code. When you press the Fax Receive Code l51 the machine starts to receive the fax. (See Easy receive on page 42.) If the machine answers a voice call and pseudo/double-rings for you to take over, use the Telephone Answer Code #51 to take the call at an extension telephone. (See F/T ring time on page 41.)

Multi-line connections (PBX)


We suggest you ask the company who installed your PBX to connect your machine. If you have a multi line system we suggest you ask the installer to connect the unit to the last line on the system. This prevents the machine being activated each time the system receives telephone calls. If all incoming calls will be answered by a switchboard operator we recommend that you set the Receive Mode to Manual. We cannot guarantee that your machine will operate properly under all circumstances when connected to a PBX. Any difficulties with sending or receiving faxes should be reported first to the company who handles your PBX.

If you answer a call and no one is on the line:


You should assume that youre receiving a manual fax. Press l51 and wait for the chirp or until the machines LCD shows Receiving, and then hang up.

For Fax/Tel mode only


When the machine is in Fax/Tel mode, it will use the F/T Ring Time (pseudo/doubleringing) to alert you to pick up a voice call. Lift the external telephones handset, and then press Hook to answer.

If youre at an extension telephone, you will need to lift the handset during the F/T Ring Time and then press #51 between the pseudo/double rings. If no one is on the line, or if someone wants to send you a fax, send the call back to the machine by pressing l51.

50

Telephone services and external devices

Connecting an external or extension telephone


You can connect a separate telephone directly to your machine as shown in the diagram below. Connect the telephone line cord to the jack labeled EXT.
1

Using remote codes


7

Fax Receive Code


If you answer a fax call on an extension or external telephone, you can tell your machine to receive it by pressing the fax receive code l51. Wait for the chirping sounds then replace the handset. (See Easy receive on page 42.)

Telephone Answer Code


2

If you receive a voice call and the machine is in F/T mode, it will start to sound the F/T (double-ring) after the initial ring delay. If you pick up the call on an extension telephone you can turn the F/T ring off by pressing #51 (make sure you press this between the rings).

Changing the remote codes


1 2 Extension telephone External telephone

When you are using an external telephone, the LCD shows Telephone.

Using a non-Brother cordless external handset


If your non-Brother cordless telephone is connected to the EXT. jack of the machine (see page 51) and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay. If you let the machine answer first, you will have to go to the machine so you can press Hook to transfer the call to the cordless handset.

The preset fax receive code is l51. The preset telephone answer code is #51. If you are always disconnected when accessing your external TAD, try changing the three-digit remote codes, for example ### and 999.
7

a b c d e f

Make sure you are in Fax mode Press Menu 2, 1, 4. Setup Receive 4.Remote Codes Press a or b to choose On (or Off). Press OK .

If you chose On in c, enter the new Fax Receive Code. Press OK . Enter the new Telephone Answer Code. Press OK . Press Stop/Exit .

51

Dialing and storing numbers


Speed-dialing
Press Search/Speed Dial, and enter the three-digit Speed-Dial number. (See Storing speed-dial numbers on page 55.)
8

How to dial
You can dial in any of the following ways.

Manual dialing
Use the dial pad to enter all the digits of the telephone or fax number.

One-touch dialing
Press the One-Touch key that stores the number you want to call. (See Storing one-touch dial numbers on page 54.)

Three-digit number
8

Note
If the LCD shows Not Registered when you enter a One-Touch or a Speed-Dial number, it means that a number is not stored there.

To dial One-Touch numbers 9 to 16, hold down Shift as you press the One-Touch key.

52

Dialing and storing numbers

Search
You can search alphabetically for names you have stored in the One-Touch and Speed-Dial memories. (See Storing one-touch dial numbers on page 54 and Storing speed-dial numbers on page 55.)

a b c

Press Search/Speed Dial. Press b. Press the dial pad key for the first letter of the name. (Use the chart on Entering text on page 208 to help you enter letters.) Press OK . Press a or b to scroll until you find the name you are looking for. Press OK . Press Black Start or Color Start.

d e

8
1 To search alphabetically, you can use the dial pad to enter the first letter of the name you are looking for.

Note
If you do not enter a letter and press OK in c, all registered names will appear. Press a or b to scroll until you find the name you are looking for. If the LCD shows No Contact Found when you enter the first letter of the name, it means that a name for the letter is not stored.

53

Chapter 8

Fax redial
If you are sending a fax manually and the line is busy, press Redial/Pause, wait for the other fax machine to answer, and then press Black Start or Color Start to try again. If you want to make a second call to the last number dialed, you can save time by pressing Redial/Pause and Black Start or Color Start. Redial/Pause only works if you dialed from the control panel. If you are sending a fax automatically and the line is busy, the machine will automatically redial one time after five minutes.

Storing one-touch dial numbers


Your machine has 8 One-Touch keys where you can store 16 fax or telephone numbers for automatic dialing. To access numbers 9 to 16, hold down Shift as you press the OneTouch key.

a b
8

Press Menu, 2, 3, 1. Set Quick-Dial 1.One-Touch Dial Press the One-Touch key where you want to store a number. Enter the telephone or fax number (up to 20 characters). Press OK. Do one of the following: Enter the name using the dial pad (up to 15 characters). Use the chart on Entering text on page 208 to help you enter letters. Press OK. Press OK to store the number without a name.

Storing numbers
You can set up your machine to do the following types of easy dialing: One-Touch, Speed-Dial and Groups for Broadcasting faxes. When you dial a quick-dial number, the LCD shows the name, if you stored it, or the number.

c d

If you lose electrical power, the quick-dial numbers stored in the memory will not be lost.

Storing a pause
Press Redial/Pause to insert a 3.5-second pause between numbers. You can press Redial/Pause as many times as needed to increase the length of the pause.

Do one of the following: To store another One-Touch number go to b. To finish storing One-Touch numbers press Stop/Exit.

54

Dialing and storing numbers

Storing speed-dial numbers


You can store your frequently used numbers as Speed-Dial numbers, so that when you dial you will only have to press a few keys (Search/Speed Dial, the three-digit number, and Black Start or Color Start). The machine can store 300 Speed-Dial numbers (001 - 300).

Changing one-touch and speed-dial numbers


If you try to store a One-Touch or Speed-Dial number over an existing number, the LCD will show the name or number already stored there.

Do one of the following: To change the stored number, press 1. To exit without making a change, press 2. #005:MIKE 1.Change 2.Exit

a b c d

Press Menu, 2, 3, 2. Set Quick-Dial 2.Speed-Dial Use the dial pad to enter a three-digit Speed-Dial location number (001300). Press OK . Enter the telephone or fax number (up to 20 characters). Press OK . Do one of the following: Enter the name using the dial pad (up to 15 characters). Use the chart on Entering text on page 208 to help you enter letters. Press OK . Press OK to store the number without a name.

Press d or c to position the cursor under the number you want to change, and then press Clear/Back to delete it. Repeat for each number you want to delete. Enter a new number. Press OK . Press d or c to position the cursor under the character you want to change, and then press Clear/Back to delete it. Repeat for each character you want to delete. Enter a new character. Press OK . Follow the directions beginning in d in Storing one-touch dial numbers and Storing Speed-Dial numbers. (See Storing one-touch dial numbers on page 54 and Storing speed-dial numbers on page 55.)

c d

Do one of the following: To store another Speed-Dial number go to b. To finish storing Speed-Dial numbers press Stop/Exit.

e f

55

Chapter 8

Setting up groups for broadcasting


If you often want to send the same fax message to many fax numbers you can set up a group. Groups are stored on a One-Touch key or a Speed-Dial number. Each group uses up a One-Touch key or a Speed-Dial location. You can then send the fax message to all the numbers stored in a group just by pressing a One-Touch key or entering a Speed-Dial number, and then pressing Black Start. Before you can add numbers to a group, you need to store them as One-Touch or SpeedDial numbers. You can have up to 20 small groups, or you can assign up to 315 numbers to one large group.

d
8

To add One-Touch or Speed-Dial numbers follow the instructions below: For One-Touch numbers, press the One-Touch keys one after the other. For Speed-Dial numbers, press Search/Speed Dial, and then enter the three-digit Speed-Dial location. The LCD will display your chosen OneTouch numbers with a l and Speed-Dial numbers with a # (for example l006, #009).

e f

Press OK when you have finished adding numbers. Do one of the following: Enter the name using the dial pad (up to 15 characters). Use the chart on Entering text on page 208 to help you enter letters. Press OK. Press OK to store the group without a name.

a b

Press Menu, 2, 3, 3. Set Quick-Dial 3.Setup Groups Choose an empty location where you want to store the group in one of the following ways: Press a One-Touch key. Press Search/Speed Dial and then enter the three-digit Speed-Dial location. Press OK .

Do one of the following: To store another group for broadcasting, press OK. Go to b. To finish storing groups for broadcasting, press Stop/Exit.

Note
Fax Broadcasting is for black & white only.

Use the dial pad to enter a group number (01 to 20). Press OK.

56

Dialing and storing numbers

Dialing access codes and credit card numbers


You can combine more than one Quick-Dial number when you dial. This feature may be useful if you need to dial an access code for a cheaper rate from another long distance carrier. For example, you might have stored 555 on Speed-Dial #003 and 7000 on Speed-Dial #002. You can use them both to dial 555-7000 if you press the following keys: Press Search/Speed Dial, 003. Press Search/Speed Dial, 002 and Black Start or Color Start. Numbers can be added manually by entering them on the dial pad: Press Search/Speed Dial, 003, 7001 (on the dial pad), and Black Start or Color Start . This would dial 5557001. You can also add a pause by pressing the Redial/Pause key.

8
8

Pause
Press Redial/Pause to insert a 3.5-seconds pause between numbers. You can press Redial/Pause as many times as needed to increase the length of the pause.

Tone or pulse (Canada only)

If you have a Pulse dialing service, but need to send Tone signals (for example, for telephone banking), follow the instructions below. If you have Touch Tone service, you will not need this feature to send tone signals.

a b

Press Hook. Press # on the machines control panel. Any digits dialed after this will send tone signals. When you hang up, the machine will return to the Pulse dialing service.

57

Remote fax options (black & white only)


Note
If you choose Backup Print On, the machine will also print the fax at your machine so you will have a copy. This is a safety feature in case there is a power failure before the fax is forwarded or a problem at the receiving machine. The machine can store faxes up to 4 days if there is a power failure.

Remote fax options ARE NOT available for color fax. Remote fax options let you receive faxes while you are away from the machine. You can use only one remote fax option at a time.

Fax forwarding
The fax forwarding feature lets you automatically forward your received faxes to another machine.

a b

Press Menu, 2, 5, 1. Remote Fax Opt 1.Fwd/Page/Store Press a or b to choose Fax Forward . Press OK. The LCD will ask you to enter the fax number you want your faxes to be forwarded to. Enter the forwarding number using the dial pad (up to 20 digits), using a OneTouch key or using Search/Speed Dial and the three-digit location.

Note
If you store a group on a One-Touch key or a Speed Dial location, the faxes will be forwarded to several fax numbers.

d e

Press OK. Press a or b to choose On or Off. Backup Print On Press OK.

Press Stop/Exit .

58

Remote fax options (black & white only)

Paging
When Paging is chosen, your machine dials the pager number youve programmed, and then dials your Personal Identification Number (PIN). This activates your pager so you will know that you have a fax message in the memory.

Fax storage
The fax storage feature lets you store your received faxes in the machines memory. You can retrieve stored fax messages from a fax machine at another location using the remote retrieval commands. (See Retrieving fax messages on page 63.) Your machine will automatically print a copy of the stored fax.

a b c

Press Menu, 2, 5, 1. Remote Fax Opt 1.Fwd/Page/Store Press a or b to choose Paging. Press OK . Enter your pager telephone number followed by # # (up to 20 digits). Press OK . Do not include the area code if it is the same as that of your machine. For example, press 1 8 0 0 5 5 5 1 2 3 4 # #. Do one of the following: If your pager needs a PIN, enter the PIN, press #, press Redial/Pause, enter your fax number followed by # #. Press OK . (For example, press: 1 2 3 4 5 # Redial/Pause 1 8 0 0 5 5 5 6 7 8 9 # #) If you do not need a PIN, press OK.

a b c

Press Menu, 2, 5, 1. Remote Fax Opt 1.Fwd/Page/Store Press a or b to choose Fax Storage. Press OK . Press Stop/Exit .

Note
If Fax Storage is turned on your machine cannot receive a color fax unless the sending machine converts it to black & white.

Press Stop/Exit .

Note
You cannot change a Paging number or PIN remotely. If you have set Paging, a backup copy will automatically be printed at the machine.

59

Chapter 9

PC fax receive
If you turn on the PC Fax Receive feature your machine will store received faxes in memory and send them to your PC automatically. You can then use your PC to view and store these faxes.

Note
If you choose Backup Print On, the machine will also print the faxes at your machine so you will have a copy. This is a safety feature in case there is a power failure before the faxes are forwarded or a problem at the receiving machine. The machine can store faxes up to 4 days if there is a power failure.

Even if you have turned off your PC (at night or on the weekend, for example), your machine will receive and store your faxes in its memory. The LCD will show the number of stored faxes received, for example: PC Fax Msg:001 When you start your PC and the PC Fax Receiving software runs, your machine transfers your faxes to your PC automatically. To transfer the received faxes to your PC you must have the PC Fax Receive software running on your PC. (See PC-FAX receiving in Chapter 6 in the Software Users Guide on the CD-ROM.) If you choose Backup Print On, the machine will also print the fax.

a b c

Press Menu, 2, 5, 1. Remote Fax Opt 1.Fwd/Page/Store Press a or b to choose PC Fax Receive . Press OK. Press a or b to choose <USB> or your computer name if the machine is connected to a network. Select ab or OK <USB> Press OK.

Press a or b to choose On or Off. Backup Print Off Press OK.

e
60

Press Stop/Exit .

Remote fax options (black & white only)

Changing remote fax options


If received faxes are left in your machines memory when you change the remote fax option to Off, the LCD will ask you the following message: Erase All Fax? 1.Yes 2.No or Print All Fax? 1.Yes 2.No If you press 1, faxes in the memory will be erased or printed before the setting changes. If a backup copy has already been printed it will not be printed again. If you press 2, faxes in the memory will not be erased or printed and the setting will be unchanged. If received faxes are left in the machines memory when you change to PC Fax Receive from another remote fax option (Fax Forward, Paging or Fax Storage), the LCD will ask you the following message: Send Fax to PC? 1.Yes 2.No If you press 1, faxes in the memory will be sent to your PC before the setting changes. Faxes in the memory will be sent to your PC when the PC Fax Receive icon is active on your PC. (See the Software Users Guide on the CD-ROM.) If you press 2, faxes in the memory will not be erased or transferred to your PC and the setting will be unchanged.

Press a or b to choose On or Off. Press OK. Press Stop/Exit.


9

Note
If you choose Backup Print On, the machine will also print the faxes at your machine so you will have a copy. This is a safety feature in case there is a power failure before the faxes are forwarded or a problem at the receiving machine. The machine can store faxes up to 4 days if there is a power failure.

Turning off remote fax options

a b

Press Menu, 2, 5, 1. Remote Fax Opt 1.Fwd/Page/Store Press a or b to choose Off. Press OK .

Note
The LCD will give you options if there are received faxes still in your machines memory. (See Changing remote fax options on page 61.)

Press Stop/Exit .

The LCD will ask you the following message: Backup Print On Backup Print Off
61

Chapter 9

Remote retrieval
The remote retrieval feature lets you retrieve your stored fax messages when you are not at the machine. You can call your machine from any touch tone telephone or fax machine, then use the Remote Access Code to retrieve your messages.

Using your remote access code

a b
9

Dial your fax number from a telephone or another fax machine using touch tone. When your machine answers, immediately enter your Remote Access Code (3 digits followed by l). The machine signals if it has received messages: No beeps No messages received. 1 long beep Fax message received.

Setting a remote access code


The remote access code lets you access the remote retrieval features when you are away from your machine. Before you use the remote access and retrieval features, you have to set up your own code. The default code is an inactive code: l.

a b c

Press Menu, 2, 5, 2. Remote Fax Opt 2.Remote Access Enter a three-digit code using numbers 0 9, l or #. Press OK. Press Stop/Exit .

The machine gives two short beeps to tell you to enter a command. (See Remote fax commands on page 64.) The machine will hang up if you wait longer than 30 seconds before entering a command. If you enter an invalid command the machine will beep three times. Press 9 0 to reset the machine when you have finished. Hang up.

Note
DO NOT use the same code used for your Fax Receive Code (l51) or Telephone Answer Code (#51). (See Changing the remote codes on page 51.) You can change your code at any time. If you want to make your code inactive, press Clear/Back and then OK in b to restore the inactive setting l.

e f

Note
If your machine is set to Manual mode, you can still access the remote retrieval features. Dial the fax number as normal and let the machine ring. After 2 minutes you will hear a long beep to tell you to enter the remote access code. You then have 30 seconds.

62

Remote fax options (black & white only)

Retrieving fax messages

a b

Changing the fax forwarding number


You can change the default setting of your fax forwarding number from another telephone or fax machine using touch tone.

Dial your fax number from a telephone or another fax machine using touch tone. When your machine answers, immediately enter your remote access code (3 digits followed by l). If you hear one long beep, you have messages. When you hear two short beeps, use the dial pad to press 9 6 2. Wait for a long beep, and then use the dial pad to enter the number of the remote fax machine where you want your fax messages sent to (up to 20 digits), followed by # #. Hang up after you hear your machine beep. Your machine will call the other machine, which will then print your fax messages.

a b

Dial your fax number from a telephone or another fax machine using touch tone. When your machine answers, enter your remote access code (3 digits followed by l). If you hear one long beep, you have messages. When you hear two short beeps, use the dial pad to press 9 5 4. Wait for a long beep, and then use the dial pad to enter the new number of the remote fax machine where you want your fax messages forwarded (up to 20 digits), followed by # #. Press 9 0 to reset the machine when you have finished. Hang up after you hear your machine beep.

c d

c d

Note
You can insert a pause in a fax number by using the # key.

e f

Note
You can insert a pause in a fax number by using the # key.

63

Chapter 9

Remote fax commands

Follow the commands below to access features when you are away from the machine. When you call the machine and enter your Remote Access Code (3 digits followed by l), the system will give two short beeps and you must enter a remote command.
Remote commands 95 Change the fax forwarding, paging or fax storage settings 1 OFF 2 Fax forwarding 3 Paging 4 Fax forwarding number 6 Fax storage You can choose Off after you have retrieved or erased all your messages. One long beep means the change is accepted. If you hear three short beeps, you cannot make the change because something has not been set up (for example, a fax forwarding or paging number has not been registered). You can register your fax forwarding number by entering 4. (See Changing the fax forwarding number on page 63.) Once you have registered the number, fax forwarding will work. Enter the number of a remote fax machine to receive stored fax messages. (See Retrieving fax messages on page 63.) If you hear one long beep, fax messages have been erased from the memory. You can check whether your machine has received any faxes. If yes, you will hear one long beep. If no, you will hear three short beeps. If you hear one long beep, your change has been accepted. Operation details

96

Retrieve a fax 2 Retrieve all faxes 3 Erase faxes from the memory

97

Check the receiving status 1 Fax

98

Change the receive mode 1 External TAD 2 Fax/Tel 3 Fax Only

90

Exit

Press 9 0 to exit remote retrieval. Wait for the long beep, then replace the handset.

64

10

Polling
Sequential polling
Sequential polling lets you request documents from several fax machines in one operation. Afterwards, a Sequential Polling Report will be printed.

10

Polling lets you set up your machine so other people can receive faxes from you, but they pay for the call. It also lets you call somebody elses fax machine and receive a fax from it, so you pay for the call. The polling feature needs to be set up on both machines for this to work. Not all fax machines support polling.

10

Make sure you are in Fax mode Press Menu, 2, 1, 7. Setup Receive 7.Polling RX

Polling receive
Polling receive lets you call another fax machine to receive a fax.

10

b c

a b c

Make sure you are in Fax mode Press Menu, 2, 1, 7. Setup Receive 7.Polling RX Enter the fax number you are polling. Press Black Start or Color Start. The LCD shows Dialing.

Specify the fax machines you want to poll by using One-Touch, Speed-Dial, Search, a Group and or the dial pad. You must press OK between each location. Press Black Start or Color Start. The machine polls each number or Group number in turn for a document.

Press Stop/Exit while the machine is dialing to cancel the polling process. To cancel all sequential polling receive jobs, press Menu, 2, 6. (See Checking and canceling waiting jobs on page 37.)

10

65

Chapter 10

Polled transmit (black & white only)


Polled transmit lets you set up your machine to wait with a document so another fax machine can call and retrieve it.

Note
10

The document will be stored and can be retrieved from any other fax machine until you delete the fax from memory. To delete the fax from memory, press Menu, 2, 6. (See Checking and canceling waiting jobs on page 37.)

Setup for polled transmit

10

a b c d e

Make sure you are in Fax mode Load your document. Press Menu, 2, 2, 6. Setup Send 6.Polled TX Press a or b to choose On (or Off). Press OK. Press 2 to choose 2.No if you dont want to enter more settings when the LCD asks you the following message: Other Settings 1.Yes 2.No

f g

Press Black Start . If you are using the scanner glass, the LCD will prompt you to choose one of the options below: Next Page? 1.Yes 2.No(Send) Press 1 to send another page. Go to h. Press 2 or Black Start to send the document.

Place the next page on the scanner glass, press OK. Repeat g and h for each additional page. Set Next Page Then Press OK

66

11

Printing reports
Fax journal

11

Fax reports
Some fax reports (transmission verification and fax journal) can be printed automatically and manually.

11

11

Transmission verification report

You can set the machine to print a fax journal (activity report) at specific intervals (every 50 faxes, 6, 12 or 24 hours, 2 or 7 days). The default setting is Every 50 Faxes, this means that your machine will print the journal when the machine has stored 50 jobs.
11

You can use the transmission report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (shown as OK). If you choose On or On+Image, the report will print for every fax you send. If you send a lot of faxes to the same place, you may need more than the job numbers to know which faxes you must send again. Choosing On+Image or Off+Image will print a section of the faxs first page on the report to help you remember. When the verification report is turned Off or to Off+Image, the report will only print if there is a transmission error.

If you set the interval to Off, you can still print the report by following the steps on the next page.

a b

Press Menu, 2, 4, 2. Report Setting 2.Journal Period Press a or b to choose an interval. Press OK . If you choose 7 days, you will be asked to choose a day when you want the 7 day countdown to begin. Enter the time to begin printing, in 24 hour format. Press OK . For example: enter 19:45 for 7:45 PM. Press Stop/Exit .

a b c

Press Menu, 2, 4, 1. Report Setting 1.Transmission Press a or b to choose On, On+Image Off or Off+Image. Press OK . Press Stop/Exit .

If you choose 6, 12, 24 hours, 2 or 7 days, the machine will print the report at the selected time and then erase all jobs from its memory. If the machines memory becomes full with 200 jobs before the time you chose has passed, the machine will print the journal early and then erase all jobs from memory. If you want an extra report before it is due to print, you can print it manually without erasing the jobs from memory.

11

67

Chapter 11

Reports
The following reports are available: 1 Transmission Displays the Transmission Verification Report for your last outgoing 200 faxes and prints the last report. 2 Help List

11

How to print a report

11

a b

Press Menu, 6. Select ab or OK 6.Print Reports Do one of the following: Press a or b to choose the report you want. Press OK. Enter the number of the report you want to print. For example, press 2 to print the help list.

Prints a list of commonly used functions to help you program your machine. 3 Tel Index List Prints a list of names and numbers stored in the One-Touch and Speed-Dial memory in numerical or alphabetical order. 4 Fax Journal Prints a list of information about your last 200 incoming and outgoing faxes. (TX: transmit.) (RX: receive.) 5 User Settings Print a list of your current settings. 6 Network Config Lists your network settings.

c d

Press Black Start or Color Start. Press Stop/Exit.

68

Section III

Copy
Making copies

III

70

12
Press

Making copies
Making multiple copies

12

How to copy
Entering copy mode
(Copy) to enter Copy mode.

12

12

12

a b c d

Make sure you are in Copy mode Load your document.

Stack Copies:01 100% Auto

Use the dial pad to enter the number of copies (up to 99). Press Black Start or Color Start.

Note
(To sort your copies, see Sorting copies using the ADF on page 73.) If the LCD shows Please wait and the machine stops copying while you are making multiple copies, please wait for 30 to 40 seconds until the machine finishes the color registration and cleaning process of the belt unit.

1 2 3 4 5

Stack/Sort Copy ratio and Copy layout Contrast Quality Number of copies

Making a single copy

12

a b c

Make sure you are in Copy mode Load your document. Press Black Start or Color Start.

Stop copying
To stop copying, press Stop/Exit.

12

70

Making copies

Copy options (temporary settings)

To enlarge or reduce the next copy follow the instructions below:


12

a b c d e

Make sure you are in Copy mode Load your document. Use the dial pad to enter the number of copies (up to 99). Press Enlarge/Reduce. Do one of the following: Press a or b to choose the enlargement or reduction ratio you want. Press OK . Press a or b to choose Custom(25-400%). Press OK .

When you want to quickly change the copy settings temporarily for the next copy, use the temporary Copy keys. You can use different combinations.

The machine returns to its default settings one minute after copying, unless you have set the Mode Timer to 30 seconds or less. (See Mode timer on page 20.)

Enlarging or reducing the image copied

12

You can choose the following enlargement or reduction ratios:


Press 100%* 104% EXEiLTR 141% A5iA4 200% Custom(25-400%) 50% 70% A4iA5 78% LGLiLTR 83% LGLiA4 85% LTRiEXE 91% Full Page 94% A4iLTR 97% LTRiA4

Use the dial pad to enter an enlargement or reduction ratio from 25% to 400%. (For example, press 5 3 to enter 53%.) Press OK .

Press Black Start or Color Start.

Note
Page Layout Options 2 in 1(P), 2 in 1(L), 4 in 1(P) or 4 in 1(L) are not available with Enlarge/Reduce.

12

Custom(25-400%) allows you to enter a ratio from 25% to 400%.

71

Chapter 12

Using the Options key


Use the Options key to quickly set the following copy settings temporarily for the next copy.
Press Menu selections Press a or b, then Press OK Options Press a or b, then Press OK Page

12

Quality

Auto* Text Photo

73

Stack/Sort (appears when the document is in the ADF) Brightness

Stack* Sort -nnonn+* -nnnon+ -nnnno+ -onnnn+ -nonnn+

73

74

Contrast

-nnonn+* -nnnon+ -nnnno+ -onnnn+ -nonnn+

74

Page Layout

Off(1 in 1)* 2 in 1 (P) 2 in 1 (L) 4 in 1 (P) 4 in 1 (L)

75

Tray Select

MP>T1* or MP>T1>T2* T1>MP or T1>T2>MP #1(XXX) 1 #2(XXX) 1 MP(XXX) 1


1

76

XXX is the paper size.

(T2 or #2 appears only if you installed the optional paper tray.) 72

Making copies

Improving copy quality


You can choose from a range of quality settings. The default setting is Auto. Auto

12

Sorting copies using the ADF

12

You can sort multiple copies. Pages will be stacked in the order 1 2 3, 1 2 3, 1 2 3, and so on.

Auto is the recommended mode for ordinary printouts. Suitable for documents that contain both text and photographs. Text Suitable for documents containing only text. Photo Suitable for copying photographs. To temporarily change the quality setting, follow the steps below:

a b c d e

Make sure you are in Copy mode Load your document in the ADF. Use the dial pad to enter the number of copies (up to 99). Press Options. Press a or b to choose Stack/Sort. Press OK . Press a or b to choose Sort. Press OK . Press Black Start or Color Start.

a b c d e f a b c

Make sure you are in Copy mode Load your document. Use the dial pad to enter the number of copies (up to 99). Press Options. Press a or b to choose Quality. Press OK . Press a or b to choose Auto, Text or Photo. Press OK . Press Black Start or Color Start.

12

To change the default setting, follow the steps below: Press Menu, 3, 1. Copy 1.Quality Press a or b to choose the copy quality. Press OK . Press Stop/Exit .

73

Chapter 12

Adjusting brightness, contrast and color


Brightness
Adjust the copy brightness to make copies darker or lighter. To temporarily change the copy brightness setting, follow the steps below:

Contrast
12

12

Adjust the contrast to help an image look sharper and more vivid. To temporarily change the contrast setting, follow the steps below:

12

a b c d e f a b c

Make sure you are in Copy mode Load your document.

a b c d e f a b c

Make sure you are in Copy mode Load your document.

Use the dial pad to enter the number of copies (up to 99). Press Options. Press a or b to choose Contrast . Press OK. Press a or b to increase or decrease the contrast. Press OK. Press Black Start or Color Start.

Use the dial pad to enter the number of copies (up to 99). Press Options. Press a or b to choose Brightness . Press OK. Press a to make a lighter copy or press b to make a darker copy. Press OK. Press Black Start or Color Start.

To change the default setting follow the steps below: Press Menu, 3, 3. Copy 3.Contrast Press a or b to increase or decrease the contrast. Press OK. Press Stop/Exit.

To change the default setting follow the steps below: Press Menu, 3, 2. Copy 2.Brightness Press a to make a lighter copy or press b to make a darker copy. Press OK. Press Stop/Exit .

74

Making copies

Color saturation
You can change the default setting for color saturation. To change the default setting follow the steps below:

12

a b c d e

Make sure you are in Copy mode Load your document. Use the dial pad to enter the number of copies (up to 99). Press Options. Press a or b to choose Page Layout Press OK . Press 2 in 4 in Press a or b to choose 2 in 1 (P), 1 (L), 4 in 1 (P), 1 (L) or Off(1 in 1). OK .

a b c d

Press Menu, 3, 4. Copy 4.Color Adjust Press a or b to choose 1.Red, 2.Green or 3.Blue. Press OK . Press a or b to increase or decrease the color saturation. Press OK . Return to b to choose the next color. Or press Stop/Exit.

Press Black Start or Color Start to scan the page. If you placed the document in the ADF, the machine scans the pages and starts printing. If you are using the scanner glass, go to g.

Making N in 1 copies (page layout)


You can reduce the amount of paper used when copying by using the N in 1 copy feature. This allows you to copy two or four pages onto one page, which lets you save paper.

12

After the machine scans the page, press 1 to scan the next page. Next Page? 1.Yes 2.No

h
12

Important
Please make sure the paper size is set to Letter, A4, Legal or Folio. (P) means Portrait and (L) means Landscape. You cannot use the Enlarge/Reduce setting with the N in 1 feature.

Place the next page on the scanner glass. Press OK . Repeat g and h for each page of the layout. After all the pages have been scanned, press 2 in g to finish.

12

75

Chapter 12

If you are copying from the ADF:


Insert your document face up in the direction shown below: 2 in 1 (P)

12

Tray selection
You can change the tray use only for the next copy.

12

a
2 in 1 (L)

Make sure you are in Copy mode Load your document.

b c d

Use the dial pad to enter the number of copies (up to 99). Press Options. Press a or b to choose Tray Select . Press OK. Press a or b to choose the MP>T1, T1>MP , #1(XXX) 1 or MP(XXX) 1. Press OK. Press Black Start or Color Start.
MP>T1 or MP>T1>T2 T1>MP or T1>T2>MP #1(XXX) 1 #2(XXX) 1 MP(XXX) 1

4 in 1 (P)

e
4 in 1 (L)

f
If you are copying from the scanner glass:
Insert your document face down in the direction shown below: 2 in 1 (P)
1

Choose Tray Select


12

XXX is the paper size you set in Menu, 1, 3.

Note
2 in 1 (L) T2 or #2 appears only if the optional paper tray is installed. To change the default setting for Tray Select, see Tray use in copy mode on page 21.

4 in 1 (P)

4 in 1 (L)

76

Making copies

Out of memory message


If the memory becomes full while you are making copies, the LCD message will guide you through the next step. If you get an Out of Memory message while scanning a subsequent page, you will have the option to press Black Start or Color Start to copy the pages scanned so far, or to press Stop/Exit to cancel the operation. To gain extra memory, you can do the following: Print the faxes that are in the memory. (See Printing a fax from the memory on page 44.) You can turn off Fax Storage. (See Turning off remote fax options on page 61.) Add optional memory (See Memory board on page 104.)

12

Note
When you get an Out of Memory message, you may be able to make copies if you first print incoming faxes in the memory to restore the memory to 100%.

12

77

Chapter 12

78

Section IV

Walk-up printing
80 Printing data from a USB flash memory drive 84
Printing photos from a digital camera

IV

13

Printing photos from a digital camera


Using PictBridge
Setting your digital camera
Make sure your camera is in PictBridge mode. The following PictBridge settings may be available from the LCD of your PictBridge compatible camera. Depending on your camera some of these settings may not be available. Copies Qualities Paper size Date print File name print Layout
13

13

13

13

Your Brother machine supports the PictBridge standard, allowing you to connect to and print photos directly from any PictBridge compatible digital camera. Even if your camera is not in PictBridge mode or does not support PictBridge, you can still print photos from a digital camera in mass storage mode. (See Connecting a camera as a storage device on page 82.)

Before using PictBridge


PictBridge requirements
To avoid errors, remember the following points:

Note
The names and availability of each setting depends on the specification of your camera. You can also set the following PictBridge settings by using the control panel.
Menu selections Paper Size Orientation Date & Time File Name Print Quality
1

13

The machine and the digital camera must be connected using a suitable USB cable. The image file must be taken with the digital camera you want to connect to the machine.

Options Letter, A4, B5, A5, B6, A6 Portrait, Landscape 1 Off, On Off, On Normal, Fine

If you choose the paper size Letter, A4 or B5, Portrait will be chosen. If you choose A5, B6 or A6, Landscape will be chosen.

80

Printing photos from a digital camera

a b

Press Menu, 5, 3. USB Direct I/F 3.PictBridge To set the PictBridge settings, press a or b to choose 1.Paper Size , 2.Orientation, 3.Date & Time, 4.File Name, or 5.Print Quality. Press OK . Press a or b to choose an option for each menu setting. Press OK . Press Stop/Exit . Repeat b to c for each PictBridge setting.

Printing images
a
Make sure that your camera is turned off. Connect your camera to the USB direct interface (1) on the front of the machine using a suitable USB cable.

13

c d

Note
Camera settings are prioritized as long as your camera is not set to use your machines settings (default settings). If your camera is set to use your machines settings, the machine will print your photo using the settings below.
Machine settings Paper Size Orientation Date & Time File Name Print Quality Default settings Letter Portrait Off Off Normal

Turn on the camera. Make sure your camera is in PictBridge mode. When the machine has recognized the camera, the LCD shows the following message depending on which mode the machine is in: 04/20 15:30 Fax Camera Connected Scan:Select ab Camera Connected Stack Copies:01 Camera Connected

Please refer to the documentation supplied with your camera for more detailed information on changing PictBridge settings.

Set your camera to print an image. Set the number of copies if you are asked. When the machine starts printing an image, the LCD will shows the following message: PictBridge Printing. Keep...

13

Note
Please refer to the documentation supplied with your camera for detailed operations how to print using PictBridge.

81

Chapter 13

CAUTION To prevent damage to your machine, do not connect any device other than a digital camera or USB flash memory drive to the USB direct interface. DO NOT remove the digital camera from the USB direct interface until the machine has finished printing.

Connecting a camera as a storage device


Even if your camera is not in PictBridge mode, or does not support PictBridge, you can connect your camera as a normal storage device. This enables you to print photos from your camera. Follow the steps in Printing data directly from the USB flash memory drive on page 85. (If you would like to print photos in PictBridge mode, see Setting your digital camera on page 80.)

13

DPOF printing
DPOF stands for Digital Print Order Format. Major digital camera manufacturers (Canon Inc., Eastman Kodak Company, Fuji Photo Film Co. Ltd., Matsushita Electric Industrial Co. Ltd. and Sony Corporation) created this standard to make it easier to print images from a digital camera. If your digital camera supports DPOF printing, you will be able to choose on the digital camera display the images and number of copies you want to print. The following DPOF settings are available. 1 in 1 printing Copies

13

Note
The name of the storage mode and operation differs among digital cameras. Please refer to the documentation supplied with your camera for detailed information, such as how to switch from PictBridge mode to mass storage mode.

82

Printing photos from a digital camera

Understanding the error messages


Once you are familiar with the types of errors that can occur while you are using the PictBridge, you can easily identify and troubleshoot any problems. Out of Memory This message will appear if you are working with images that are too large for the machine's memory. Unusable Device This message will appear if you connect an incompatible or broken device to the USB direct interface. To clear the error, unplug the device from the USB direct interface. (For more detailed solutions, see Error and maintenance messages on page 125.)

13

13

83

14
Note

Printing data from a USB flash memory drive


Creating a PRN or PostScript 3 file for direct printing
Note
The screens in this section may vary depending on your application and operating system.
14

14

With the direct print feature, you do not need a computer to print data. You can print by just plugging your USB flash memory drive into the machines USB direct interface.

14

Some USB flash memory drives may not work with the machine.

Supported file formats


PDF version 1.6 1 JPEG Exif + JPEG PRN (created by MFC-9440CN driver)

Direct print supports the following file formats:

a b

From the menu bar of an application, click File, then Print. Choose Brother MFC-9440CN Printer (1) and check the Print to file box (2). Click Print.
1

TIFF (scanned by all MFC or DCP Brother models) PostScript 3 (created by the MFC-9440CN BRScript3 printer driver)
1

The data including JBIG2 image file, JPEG2000 image file and layered files are not supported.

Choose the folder you want to save the file to and enter the file name if you are prompted to. If you are prompted for a file name only, you can also specify the folder you want to save the file in by entering the directory name. For example: C:\Temp\FileName.prn If you have a USB flash memory drive connected to your computer, you can save the file directly to the USB flash memory drive.

84

Printing data from a USB flash memory drive

Printing data directly from the USB flash memory drive


a
Connect your USB flash memory drive to the USB direct interface (1) on the front of the machine.
1

Do one of the following: Press a or b to choose a setting you need to change and press OK , and then press a or b to choose an option for the setting and press OK. If you do not need to change the current default settings, go to e. Print File Set Paper Size e h Print File Set Multiple Page e h Print File Set Orientation e h Print File Set Media Type e h Print File Set Collate e h Print File Set Tray Use e h Print File Set Print Quality e h Print File Set PDF Option e h Print File Set Paper Size e

14

When the machine has recognized the USB flash memory drive, the Direct LED turns blue. Press the Direct key. Direct Print 1.FILE0_1.PDF e

Press a or b to choose the folder name or file name you want to print. Press OK . If you have chosen the folder name, press a or b to choose the file name you want to print. Press OK .

Note
If you want to print an index of the files, choose Index Print, and then press OK. Press Black Start or Color Start to print the data. File names containing more than 8 characters will appear on the LCD as the first 6 characters of the file name followed by a tilde mark (~) and a number. For example, HOLIDAY2007.JPG would appear as HOLIDA~1.JPG. Only the following characters can be displayed on the LCD: ABCDEFGHIJKLMNOPQRST UVWXYZ0123456789$%`-@ {}~!#()&_^

Note
Depending the file type, some of these settings may not appear.

14

85

Chapter 14

e f

Press Black Start or Color Start if you have finished. Press the dial pad key to enter the number of copies you want. Press OK. Copies = 1

Understanding the error messages


Once you are familiar with the types of errors that can occur while you print data from the USB flash memory drive with direct print, you can easily identify and troubleshoot any problems. Out of Memory This message will appear if you are working with images that are too large for the machine's memory. Unusable Device This message will appear if you connect an incompatible or broken device to the USB direct interface. To clear the error, unplug the device from the USB direct interface. (See Error and maintenance messages on page 125 for the detailed solution.)

14

Press Black Start or Color Start to print the data. CAUTION

To prevent damage to your machine, DO NOT connect any device other than a digital camera or USB flash memory drive to the USB direct interface. DO NOT remove the USB flash memory drive from the USB direct interface until the machine has finished printing.

Note
If you want to change the default setting for the paper tray to feed paper from, press Menu, 1, 7, 3 to change the paper tray setting. You can change the default settings for direct print by using the control panel when the machine is not in the direct print mode. Press Menu, 5 to enter the USB Direct I/F menu. (See Menu table on page 193.)

86

Section V

Software
Software and network features

88

15

Software and network features


b

15

The Users Guide on the CD-ROM includes the Software Users Guide and Network Users Guide for features available when connected to a computer (for example, printing and scanning). These guides have easy to use links that, when clicked, will take you directly to a particular section. You can find information on these features: Printing Scanning ControlCenter3 (for Windows) ControlCenter2 (for Remote Setup Faxing from your computer Network Faxing Network Printing Network Scanning Macintosh)

Click on the manual you want (SOFTWARE USERS GUIDE, NETWORK USERS GUIDE or USERS GUIDE) from the top menu.

Click the heading you would like to view from the list at the left of the window.

Note
See Accessing the Users Guides on page 2.

For Macintosh

15

a b c d
15

How to read HTML Users Guide


This is a quick reference for using the HTML Users Guide.

Make sure your Macintosh is turned on. Insert the Brother CD-ROM into your CD-ROM drive. Double-click the Documentation icon. Double-click your language folder, and then double-click the top page file. Click on the manual you want (SOFTWARE USERS GUIDE, NETWORK USERS GUIDE or USERS GUIDE) in the top menu, and then click the heading you would like to read from the list at the left of the window.

15

For Windows
Note
If you have not installed the software, see Chapter 1.

From the Start menu, point to Brother, MFC-9440CN from the programs group, then click Users Guides in HTML format .

88

Section VI

Appendixes
Safety and legal Options Troubleshooting and routine maintenance Menu and features Specifications Glossary

VI

90 102 106 193 210 221

Safety and legal

Choosing a location
Place your machine on a flat, stable surface that is free of vibration and shocks. Put the machine near a telephone wall jack and a standard, grounded AC power outlet. Choose a location where the temperature remains between 50 F and 90.5 F (10 C and 32.5 C) and the humidity is between 20% to 80% (without condensation).

CAUTION Avoid placing your machine in a high-traffic area. DO NOT place the machine near heaters, air conditioners, refrigerators, water, chemicals or devices that contain magnets or generate magnetic fields. DO NOT expose the machine to direct sunlight, excessive heat, open flames, salty or corrosive gasses, moisture, or dust. DO NOT connect your machine to an AC power outlet controlled by wall switches or automatic timers. Disruption of power can wipe out information in the machines memory. Avoid interference sources, such as speakers or the base units of non-Brother cordless telephones. DO NOT put objects on top of the machine.

90

Safety and legal

To use the machine safely


Please keep these instructions for later reference and read them before attempting any maintenance. WARNING

There are high voltage electrodes inside the machine. Before you clean the inside of the machine, make sure you have unplugged the telephone line cord first and then the power cord from the AC power outlet.

DO NOT handle the plug with wet hands. Doing this might cause an electrical shock.

Always make sure the plug is fully inserted.

After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover of the machine, DO NOT touch the shaded parts shown in the illustration.

The fuser unit is marked with a caution label. Please DO NOT remove or damage the label.

91

To prevent injuries, be careful not to put your hands on the edge of the machine under the document cover.

To prevent injuries, be careful not to put your fingers in the area shown in the illustrations.

DO NOT use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust to ignite inside the vacuum cleaner, potentially starting a fire. Please carefully clean the toner dust with a dry, lint-free cloth and dispose of it according to local regulations.

When you move the machine, grasp the side hand holds that are located at the bottom of the machine. DO NOT carry the machine by holding scanner unit. To prevent injuries when moving or lifting this machine, make sure to use at least two people.

Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been unplugged at the wall jack. Never install telephone wiring during a lightning storm. Never install a telephone wall jack in a wet location.

This product must be installed near an AC power outlet that is easily accessible. In case of an emergency, you must disconnect the power cord from the AC power outlet to shut off the power completely.

92

Safety and legal

To reduce the risk of shock or fire, use only a No. 26 AWG or larger telecommunication line cord.

DO NOT use flammable substances or any type of spray to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. Refer to Routine maintenance on page 141 for how to clean the machine.

CAUTION Lightning and power surges can damage this product! We recommend that you use a quality surge protection device on the AC power line and on the telephone line, or unplug the cords during a lightning storm.

WARNING IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to people, including the following: 1 DO NOT use this product near water, for example, near a bath tub, wash bowl, kitchen sink, washing machine, or in a wet basement or near a swimming pool. 2 Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning. 3 DO NOT use this product to report a gas leak in the vicinity of the leak. 4 Use only the power cord provided with the machine. 5 DO NOT dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. SAVE THESE INSTRUCTIONS

93

Important information
Standard telephone and FCC notices
These notices are in effect on models sold and used in the United States only. When programming emergency numbers or making test calls to emergency numbers: Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up. Perform these activities in the off-peak hours, such as early morning or late evening. This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the backside of this equipment is a label that contains, among other information, a product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. You may safely connect this equipment to the telephone line by means of a standard modular jack, USOC RJ11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. (See installation instructions for details.) The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX.The digits represented by ## are the REN without a decimal point (e.g., 06 is a REN of 0.6). For earlier products, the REN is separately shown on the label. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isnt practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If trouble is experienced with this equipment, for repair or warranty information, please contact Brother Customer Service. (See Brother numbers on page i.) If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

94

Safety and legal

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, call your telephone company or a qualified installer. If you are not able to solve a problem with your machine, call Brother Customer Service. (See Brother numbers on page i.) WARNING For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying or installing the equipment. This equipment may not be used on coin service lines provided by the telephone company or connected to party lines. Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages. There are no warranties extended or granted by this document. This machine has been certified to comply with FCC standards, which are applied to the USA only. A grounded plug should be plugged into a grounded AC power outlet after checking the rating of the local power supply for the machine to operate properly and safely.

95

Federal Communications Commission (FCC) Declaration of Conformity (USA only) Responsible Party: Brother International Corporation 100 Somerset Corporate Boulevard Bridgewater, NJ 08807-0911 USA TEL: (908) 704-1700 declares, that the products Product Name: MFC-9440CN comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Call the dealer or an experienced radio/TV technician for help.

Important
Changes or modifications not expressly approved by Brother Industries, Ltd. could void the users authority to operate the equipment.

Importantabout the interface cable


A shielded interface cable should be used to ensure compliance with the limits for a Class B digital device.

96

Safety and legal

Industry Canada Compliance Statement (Canada only)


This Class B digital apparatus complies with Canadian ICES003. Cet appareil numrique de la classe B est conforme la norme NMB003 du Canada.

Disconnect device
This product must be installed near an electrical jack that is easily accessible. In case of emergencies, you must disconnect the power cord from the electrical jack to shut off power completely.

LAN connection
CAUTION DO NOT connect this product to a LAN connection that is subject to over-voltages.

Laser safety
This equipment is certified as a Class 1 laser product as defined in IEC 60825-1+A2: 2001 under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. This means that the equipment does not produce hazardous laser radiation. Since radiation emitted inside the equipment is completely confined within protective housings and external covers, the laser beam cannot escape from the machine during any phase of user operation.

97

FDA regulations
U.S. Food and Drug Administration (FDA) has implemented regulations for laser products manufactured on and after August 2, 1976. Compliance is mandatory for products marketed in the United States. The following label on the back of the machine indicates compliance with the FDA regulations and must be attached to laser products marketed in the United States.
Manufactured: BROTHER TECHNOLOGY (SHENZHEN) LTD. NO6 Gold Garden Ind., Nanling Buji, Longgang, Shenzhen, China. This product complies with FDA performance standards for laser products except for deviations pursuant to Laser Notice No. 50, dated July 26, 2001.

WARNING Use of controls, adjustments or performance of procedures other than those specified in this manual may result in hazardous invisible radiation exposure. Internal laser radiation Max. Radiation Power: 25 mW Wave Length: 780 800 nm Laser Class: Class 3B

Important safety instructions


1 Read all of these instructions. 2 Save them for later reference. 3 Follow all warnings and instructions marked on the product. 4 Unplug this product from the wall outlet before cleaning inside of the machine. DO NOT use liquid or aerosol cleaners. Use a damp cloth for cleaning. 5 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product. 6 Slots and openings in the cabinet at the back or bottom are provided for ventilation. To ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heater. This product should never be placed in a built-in installation unless proper ventilation is provided. 7 This product should be connected to an AC power source within the range indicated on the rating label. DO NOT connect it to a DC power source. If you are not sure, contact a qualified electrician.

98

Safety and legal

8 This product is equipped with a 3-wire grounded plug. This plug will only fit into a grounded power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, call your electrician to replace your obsolete outlet. DO NOT defeat the purpose of the grounded plug. 9 Use only the power cord supplied with this machine. 10 DO NOT allow anything to rest on the power cord. DO NOT place this product where people can walk on the cord. 11 If an extension cord is used with this product, make sure that the total ampere ratings on the products plugged into the extension cord DO NOT exceed the extension cord ampere rating. Also, make sure that the total of all products plugged into the AC power outlet does not exceed 15 amperes (US only). 12 DO NOT place anything in front of the machine that will block received faxes. DO NOT place anything in the path of received faxes. 13 Wait until pages have exited the machine before picking them up. 14 Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never spill liquid of any kind on the product. DO NOT attempt to service this product yourself because opening or removing covers may expose you to dangerous voltage points and other risks and may void your warranty. Refer all servicing to a Brother Authorized Service Center. For the location of your nearest Brother Authorized Service Center, please call In USA: 1-800-284-4357 In Canada: 1-877-BROTHER 15 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized Service Personnel under the following conditions: When the power cord is damaged or frayed. If liquid has been spilled into the product. If the product has been exposed to rain or water. If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation. If the product has been dropped or the cabinet has been damaged. If the product exhibits a distinct change in performance, indicating a need for service. 16 To protect your product against power surges, we recommend the use of a power protection device (Surge Protector). 17 To reduce the risk of fire, electric shock and injury to people, note the following: DO NOT use this product near appliances that use water, a swimming pool or in a wet basement. DO NOT use the machine during an electrical storm (there is the remote possibility of an electrical shock). If you have connected a telephone DO NOT use it to report a gas leak in the vicinity of the leak.

99

Legal limitations for copying


Color reproductions of certain documents are illegal and many result in either criminal or civil liability. This memorandum is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular questionable documents. The following documents issued by the United States/Canadian Government or any of its Agencies may not be copied: Money Bonds or other certificates of indebtedness Certificates of Deposit Internal Revenue Stamps (canceled or uncanceled) Selective Service or draft papers Passports United States/Canadian Postage Stamps (canceled or uncanceled) Food Stamps Immigration Papers Checks or drafts drawn by Governmental agencies Identifying badges or insignias Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for fair use. Multiple copies would indicate improper use. Works of art should be considered the equivalent of copyrighted works. Licenses and Certificates of Title to motor vehicles may not be copied under certain state/provincial laws.

100

Safety and legal

Trademarks
The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. Microsoft, Windows and Windows Server are registered trademarks of Microsoft Corporation in the U.S. and other countries. Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Macintosh and TrueType are registered trademarks of Apple Inc. Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. Presto! PageManager is a registered trademark of NewSoft Technology Corporation. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries. Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs. All other brand and product names mentioned in this Users Guide, the Software Users Guide, and the Network Users Guide are registered trademarks of their respective companies.

101

Options

Options
This machine has the following optional accessories. You can increase the capabilities of the machine with these items. Lower tray unit LT-100CL DIMM memory

102

Options

Optional paper tray


Order Number: LT-100CL An optional lower tray can be installed, and it can hold up to 500 sheets of 20 lb (80 g/m2) paper. When an optional tray is installed, the machine can hold up to 800 sheets of plain paper.

b
B

Using two people, lift the machine carefully and place it onto the optional lower tray unit, so that the alignment pins of the lower tray unit are inserted into the guide holes on the bottom of the machine as shown.

Installing the optional paper tray


WARNING This machine is heavy. To prevent injuries use at least two people to lift the machine. Be careful not to pinch your fingers when you set the machine down.

Plug the machines power cord back into the AC power outlet first, and reconnect all cables and telephone line cord. Turn on the machines power switch. To set the paper size for the lower tray, press Menu, 1, 3, 3. Press a or b to choose A4, Letter, Legal, Executive, A5, B5, B6 or Folio. Press OK , and then press Stop/Exit.

Turn off the power switch. Unplug the telephone line cord and interface cable, and then unplug the power cord from the AC outlet.

103

For Windows users: Go to Start > Control Panel > Printers and Faxes. Right-click on your printer icon and choose Properties. Choose the Accessories tab and click Auto Detect. When the optional lower tray and paper size have been detected click Apply.

Memory board
This machine has 64 MB of standard memory and one slot for optional memory expansion. You can expand the memory up to 576 MB by installing dual in-line memory modules (SO-DIMMs). When you add the optional memory, it increases the performance for both copy and print operations.

SO-DIMM types
Buffalo SO-DIMM
Capacity 128 MB 256 MB Buffalo part number VN133-D128/MF VN133-D128/SD VN133-D256/MB VN133-D256/SD VN133-D512/SCD

Note
The Auto Detect function is not available under the following machine conditions: The machine power switch is off. The machine is in an error state. The machine is in a network shared environment. The cable is not connected to the machine correctly. If this situation occurs, you can manually add the options you have installed. In Available Options select the option you have installed, click Add, and then click Apply. For Macintosh users: The printer driver is already configured for use with the lower paper tray. No additional steps are required.

512 MB

Tech Works SO-DIMM


Capacity 128 MB 256 MB 512 MB Buffalo part number 12462-0001 12485-0001 12475-0001

Note
For more information, visit the Buffalo Technology site at http://www.buffalo-technology.com. In general, the SO-DIMM must have the following specifications: Type: 144 pin and 64 bit output CAS latency: 2 Clock frequency: 100 MHz or more Capacity: 64, 128, 256 or 512 MB Height: 1.25 in. (31.75 mm) Dram Type: SDRAM 2 Bank

104

Options

Note
There might be some SO-DIMMs that will not work with the machine. For more information, call Brother Customer Service.

Hold the DIMM by the edges and align the notches in the DIMM with the protrusions in the slot. Insert the DIMM diagonally (1), then tilt it toward the interface board until it clicks into place (2).
1 2

Installing extra memory

a b c

Turn off the machines power switch. Unplug the telephone line cord. Disconnect the interface cable from the machine, and then unplug the power cord from the AC power outlet. Remove the DIMM covers (1 and 2).
2

Put the DIMM covers (2 and 1) back on.


2

g h d
Unpack the DIMM and hold it by its edges. CAUTION To prevent damage to the machine from static electricity, DO NOT touch the memory chips or the board surface.

Plug the machines power cord back into the AC power outlet first, and then connect the interface cable. Plug in the telephone line cord. Turn on the machines power switch.

105

Troubleshooting and routine maintenance


C

Troubleshooting
IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

If you are having difficulty with your machine


If you think there is a problem, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.

Printing or receiving faxes


Difficulties Condensed print Horizontal streaks Top and bottom sentences are cut off Missing lines Poor print quality Vertical black lines when receiving See Improving the print quality on page 113. One of the corona wires for printing may be dirty. Clean the four corona wires. (See Cleaning the corona wires on page 147.) The senders scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 ( in USA) or 1-877-BROTHER (in Canada). Received faxes appear as split or blank pages. If the received faxes are divided and printed on two pages or if you get an extra blank page, your paper size setting may not be correct for the paper you are using. (See Paper size on page 21.) Turn on auto reduction. (See Printing a reduced incoming fax on page 43.) Suggestions Usually this is caused by a poor telephone connection. If your copy looks good, you probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again.

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Troubleshooting and routine maintenance

Telephone line or connections


Difficulties Dialing does not work. Suggestions Check for a dial tone. Change Tone/Pulse setting. (See the Quick Setup Guide.) (Canada only) Check all line cord connections. Check that the machine is plugged in and switched on. Send a manual fax by pressing Hook or by lifting the handset of an external telephone and dialing the number. Wait to hear fax receiving tones before pressing Black Start or Color Start. The machine does not answer when called. Make sure the machine is in the correct receive mode for your setup. (See Receiving a fax on page 39.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If you do not hear ringing when you call your machine, ask your telephone company to check the line.

Sending faxes
Difficulties Poor sending quality. Suggestions Try changing your resolution to Fine or S.Fine. Make a copy to check your machines scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner on page 142.) There is probably temporary noise or static on the line. Try sending the fax again. If you are sending a PC Fax message and get RESULT:NG on the Transmission Verification Report, your machine may be out of memory. To free up extra memory, you can turn off fax storage (see Turning off remote fax options on page 61), print fax messages in memory (see Printing a fax from the memory on page 44) or cancel a delayed fax or polling job (see Checking and canceling waiting jobs on page 37). If the problem continues, ask the telephone company to check your telephone line. If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See Telephone line interference on page 124.) Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip. (See Cleaning the scanner on page 142.)

Transmission Verification Report says RESULT:NG.

Handling incoming calls


Difficulties The machine Hears a voice as a CNG Tone. Suggestions If Easy Receive is set to on, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Easy Receive to off. (See Easy receive on page 42.) If you answered on an external or extension telephone, press your Fax Receive Code [default setting is (l 51)]. When your machine answers, hang up.

Sending a Fax Call to the machine.

107

Handling incoming calls (continued)


Difficulties Custom features on a single line. Suggestions If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail, an answering machine, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes. For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brothers ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended.

Menu access difficulties


Difficulties The machine beeps when you try to access the Setup Receive and Setup Send menus. Suggestions If the Fax key is not illuminated, press it to turn on Fax mode. The Setup Receive setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when the machine is in Fax mode.

Copy quality difficulties


Difficulties Vertical black line appears in copies. Suggestions Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or one of the corona wires for printing is dirty. (See Cleaning the scanner on page 142 and Cleaning the corona wires on page 147.)

Printing difficulties
Difficulties No printout. Suggestions Check that the machine is plugged in and the power switch is turned on. Check that the toner cartridges and drum unit are installed properly. (See Replacing the drum unit on page 166.) Check the interface cable connection on both the machine and your computer. (See the Quick Setup Guide.) Check that the correct printer driver has been installed and chosen. Check to see if the LCD is showing an error message. (See Error and maintenance messages on page 125.) Check that the machine is online: (For Windows Vista) Click the Start button, Control Panel, Hardware and Sound, and then Printers. Right-click Brother MFC-9440CN Printer. Make sure that Use Printer Offline is unchecked. (For Windows XP and Windows Server 2003) Click the Start button and select Printers and Faxes. Right-click Brother MFC-9440CN Printer. Make sure that Use Printer Offline is unchecked. (For Windows 2000) Click the Start button and select Settings and then Printers. Right-click Brother MFC-9440CN Printer. Make sure that Use Printer Offline is unchecked.

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Troubleshooting and routine maintenance

Printing difficulties (continued)


Difficulties The machine prints unexpectedly or it prints garbage. Suggestions Pull out the paper tray and wait until the machine stops printing. Then turn off the machines power switch and disconnect from the power for several minutes. (The machine can be turned off for up to 4 days without losing faxes stored in the memory.) Check the settings in your application to make sure it is set up to work with your machine. The machine prints the first couple of pages correctly, then some pages have text missing. Check the settings in your application to make sure that it is set up to work with your machine. Your computer is not recognizing the machines input buffers full signal. Make sure that you connected the interface cable correctly. (See the Quick Setup Guide.) There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this.

The headers or footers appear when the document displays on the screen but they do not show up when it is printed. The machine is not printing or has stopped printing and the machines Data LED turns on.

Press Job Cancel. As the machine cancels the job and clears it from the memory it may produce an incomplete printout.

Scanning difficulties
Difficulties TWAIN errors appear while scanning. Network scanning does not work. Suggestions Make sure that the Brother TWAIN driver is chosen as the primary source. In PaperPort 11SE, click File, Scan or Get Photo and choose the Brother TWAIN driver. See Network difficulties on page 110.

Software difficulties
Difficulties Cannot install software or print. Cannot perform 2 in 1 or 4 in 1 printing. The machine does not print from Adobe Illustrator. Suggestions Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software. Check that the paper size setting in the application and in the printer driver are the same. Try to reduce the print resolution. (See Advanced tab in the Software Users Guide on the CD-ROM.)

109

Paper handling difficulties


Difficulties The machine does not load paper. The LCD shows No Paper or a Paper Jam message. Suggestions If there is no paper, load a new stack of paper into the paper tray. If there is paper in the paper tray, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray. Reduce the amount of paper in the paper tray, and then try again. Check that the MP tray mode is not chosen in the printer driver. If the LCD shows Paper Jam message and you still have a problem, see Paper jams on page 132. The machine does not feed paper from the MP tray. How do I print on envelopes? Fan the paper well and put it back in the tray firmly. Make sure that MP tray mode is chosen in the printer driver. You can load envelopes from the MP tray. Your application must be set up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application. (See your applications manual for more information.) You can use plain paper, recycled paper, envelopes and labels that are made for laser machines. (For details, see Acceptable paper and other media on page 9.) (See Paper jams on page 132.)

Which paper can I use? There is a paper jam.

Print quality difficulties


Difficulties Printed pages are curled. Suggestions Low quality thin or thick paper or not printing on the recommended side of the paper could cause this problem. Try turning over the stack of paper in the paper tray. Make sure that you choose the Paper Type that suits the media type you are using. (See Acceptable paper and other media on page 9.) Printed pages are smeared. The Paper Type setting may be incorrect for the type of print media you are using, or the print media may be too thick or have a rough surface. (See Acceptable paper and other media on page 9 and Basic tab in the Software Users Guide on the CD-ROM.) If this problem occurs when making copies or printing received faxes, turn Toner Save mode to off in the machine menu settings. (See Toner save on page 24.) Set Toner Save mode to off in the Advanced tab in the printer driver. (See Advanced tab in the Software Users Guide on the CD-ROM.)

Printouts are too light.

Network difficulties
Difficulties Cannot print over a wired Network. Suggestions Make sure your machine is powered on and is on-line and in Ready mode. Print the Network Configuration list to see your current Network settings. (See How to print a report on page 68.) Reconnect the LAN cable to the hub to verify that the cable and network connections are good. If possible, try connecting the machine to a different port on your hub using a different cable. If the connections are good, the upper LED of the back panel of the machine will be green.

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Troubleshooting and routine maintenance

Network difficulties (continued)


Difficulties The network scanning feature does not work. The network PC Fax Receive feature does not work. The network printing feature does not work. Suggestions (For Windows only) The firewall setting on your PC may be rejecting the necessary network connection. Follow the instructions below to configure your firewall. If you are using a personal firewall software, see the Users Guide for your software or contact the software manufacturer. For Windows XP SP2 users:

a b c d

Click the Start button, Control Panel, Network and Internet Connections and then Windows Firewall. Make sure that Windows Firewall on the General tab is set to On. Click the Advanced tab and Settings... button of the Network Connection Settings. Click the Add button. To add port 54925 for network scanning, enter the information below: 1. In Description of service: Enter any description, for example Brother Scanner. 2. In Name or IP address (for example 192.168.0.12) of the computer hosting this service on your network: Enter Localhost. 3. In External Port number for this service: Enter 54925 . 4. In Internal Port number for this service: Enter 54925 . 5. Make sure UDP is selected. 6. Click OK.

e f

Click the Add button. To add port 54926 for network PC Fax, enter the information below: 1. In Description of service: Enter any description, for example Brother PC Fax. 2. In Name or IP address (for example 192.168.0.12) of the computer hosting this service on your network: Enter Localhost. 3. In External Port number for this service: Enter 54926 . 4. In Internal Port number for this service: Enter 54926 5. Make sure UDP is selected. 6. Click OK.

g h

If you still have trouble with your network connection, click the Add button. To add port 137 for network scanning, network printing and network PC Fax receiving, enter the information below: 1. In Description of service: - Enter any description, for example Brother PC Fax receiving 2. In Name or IP address (for example 192.168.0.12) of the computer hosting this service on your network: Enter Localhost. 3. In External Port number for this service: Enter 137 . 4. In Internal Port number for this service: Enter 137 . 5. Make sure UDP is selected. 6. Click OK.

Make sure if the new setting is added and is checked, and then click OK.

111

Network difficulties (continued)


Difficulties The network scanning feature does not work. The network PC Fax Receive feature does not work. The network printing feature does not work. (continued) Suggestions For Windows Vista users:

a b

Click the Start button, Control Panel, Network and Internet, Windows Firewall and click Change settings. When the User Account Control screen appears, do the following. Users who have administrator rights: Click Continue. For users who do not have administrator rights: Enter the administrator password and click OK.

c d e f g h i j
Your computer cannot find your machine.

Make sure that Windows Firewall on the General tab is set to On. Click the Exceptions tab. Click the Add port... button. To add port 54925 for network scanning, enter the information below: 1. In Name: Enter any description, for example Brother Scanner. 2. In Port number: Enter 54925 . 3. Make sure UDP is selected. Then click OK. Click the Add port... button. To add port 54926 for Network PC Fax, enter the information below: 1. In Name: Enter any description, for example Brother PC Fax. 2. In Port number: Enter 54926 . 3. Make sure UDP is selected. Then click OK. Make sure that the new setting is added and is checked, and then click Apply. If you still have trouble with your network connection such as network scanning or printing, check File and Printer Sharing box in the Exceptions tab and then click Apply.

For Windows users: The firewall setting on your PC may be rejecting the necessary network connection. For details, see the instruction above. For Macintosh users: Re-select your machine in the DeviceSelector application located in Macintosh HD/Library/Printers/Brother/Utilities or from the Model pop-up menu of ControlCenter2.

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Troubleshooting and routine maintenance

Improving the print quality


If you have a print quality problem, print a test page first (Menu, 4, 2, 3). If the printout looks good, the problem is probably not the machine. Check the interface cable or try the machine on another computer.

Note
You can resolve a print quality problem by replacing a toner cartridge with a new one when the LCD shows the Toner Life End message.

Examples of poor print quality White lines or bands or ribbing across the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Recommendation Make sure that the machine is on a solid level surface. Make sure that the toner cartridges are installed properly. (See Replacing a toner cartridge on page 161.) Shake the toner cartridges gently. Make sure that the drum unit is installed properly. (See Replacing the drum unit on page 166.) Make sure that you use paper that meets our specifications. A rough surfaced paper or thick print media can cause the problem. (See Acceptable paper and other media on page 9.) Clean the laser scanner windows with a soft cloth. (See Cleaning the laser scanner windows on page 143.) The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 166.)

Colors are light or unclear on the whole page.


ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Make sure that the recommended paper was used. Change the paper to freshly unpacked paper. Make sure that the front cover is closed properly. Shake the toner cartridges gently. Clean the laser scanner windows with a soft cloth. (See Cleaning the laser scanner windows on page 143.) Turn off Toner Save. (See Toner save on page 24.)

White streaks or bands down the page


ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Shake the toner cartridges gently. Clean the laser scanner windows with a soft cloth. (See Cleaning the laser scanner windows on page 143.) One of the toner cartridges may be damaged. Identify the missing color and put in a new toner cartridge. (See Replacing a toner cartridge on page 161.)

113

Examples of poor print quality Colored streaks or bands down the page

Recommendation One of the toner cartridges may be damaged. Replace the toner cartridge that matches the color of the streak or band. (See Replacing a toner cartridge on page 161.) Clean all four corona wires (one for each color) of the drum unit by sliding the green tab. (See Cleaning the corona wires on page 147.) Make sure each corona wires green tab is at the home position (b). The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 166.) The fuser unit may have a smudge mark. Call Brother Customer Service at 1-800 -284-4329 (in USA ) or 1-877-BROTHER (in Canada).

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Colored lines across the page


ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

One of the toner cartridges may be damaged. Replace the toner cartridge that matches the color of the line. (See Replacing a toner cartridge on page 161.) The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 166.) Clean all four corona wires (one for each color) of the drum unit by sliding the green tab. (See Cleaning the corona wires on page 147.) Clean the laser scanner windows with a soft cloth. (See Cleaning the laser scanner windows on page 143.)

White spots or hollow print

Make sure that you use paper that meets our specifications. (See Acceptable paper and other media on page 9.) Make sure that the recommended paper was used. Choose Thick paper mode in the printer driver or in the machine s Paper Type menu setting, or use thinner paper than you are currently using. (See Paper type on page 20 and Basic tab in the Software Users Guide on the CD-ROM.) Change the paper to fresh, unopened paper. Check the machines environment. Conditions such as high humidity can cause hollow print. (See Choosing a location on page 90.) Clean all four corona wires (one for each color) of the drum unit by sliding the green tab. (See Cleaning the corona wires on page 147.) If the print quality has not improved, put in a new drum unit. (See Replacing the drum unit on page 166.)

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Completely blank or some colors are missing.


ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Make sure that the toner cartridges are installed properly. (See Replacing a toner cartridge on page 161.) One of the toner cartridges may be damaged. Identify the missing color and put in a new toner cartridge for the color with the white line. (See Replacing a toner cartridge on page 161.) The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 166.)

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Troubleshooting and routine maintenance

Examples of poor print quality Colored spots at 2.95 in. (75 mm)

Recommendation

a b c d

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Dust, paper powder, glue, and so on may stick to the surface of the photosensitive drum (OPC) and cause black or white spots to appear on printed documents. Make a few copies of a blank, white sheet of paper. (See Making multiple copies on page 70.) If you still see the spots on printed documents after making multiple copies, clean the drum unit. (See Cleaning the drum unit on page 151.) If the print quality still has not improved you need to install a new drum. (See Replacing the drum unit on page 166.)

75 mm / 2.95 in. 75 mm / 2.95 in.

Toner scatter or toner stain


ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Check the machines environment. Conditions such as high humidity and high temperatures may cause this print quality problem. (See Choosing a location on page 90.) Make sure that you use paper that meets our specifications. Roughsurfaced paper may cause the problem. (See Acceptable paper and other media on page 9.) Install a new toner cartridge for the color causing the problem. (See Replacing a toner cartridge on page 161.) Clean the corona wires and the drum unit for the color causing the problem. (See Cleaning the corona wires on page 147 and Cleaning the drum unit on page 151.) If the print quality has not improved, put in a new drum unit. (See Replacing the drum unit on page 166.)

Gray or colored background


ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Make sure that you use paper that meets our specifications. (See Acceptable paper and other media on page 9.) Check the machines environment. Conditions such as high temperatures and high humidity can increase the amount of background shading. (See Choosing a location on page 90.) Install a new toner cartridge for the color causing the problem. (See Replacing a toner cartridge on page 161.) Clean the corona wires and the drum unit for the color causing the problem. (See Cleaning the corona wires on page 147 and Cleaning the drum unit on page 151.) If the print quality has not improved, put in a new drum unit. (See Replacing the drum unit on page 166.)

115

Examples of poor print quality Page skewed


pqrstuvwxyz. XYZ. 0123456789. abcdefghijklmno pqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVW XYZ. 0123456789. abcdefghijklmno pqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVW XYZ. 0123456789. abcdefghijklmno pqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVW XYZ. 0123456789. abcdefghijklmno ABCDEFGHIJKLMNOPQRSTUVW

Recommendation Make sure the paper or other print media is loaded properly in the paper tray and that the guides are not too tight or too loose against the paper stack. Set the paper guides correctly. The paper tray may be too full. Make sure that you use paper that meets our specifications. (See Acceptable paper and other media on page 9.)

Ghost

Make sure that you use paper that meets our specifications. Roughsurfaced paper or thick paper may cause the problem. (See Acceptable paper and other media on page 9.) Make sure that you choose the proper media type in the printer driver or in the machines Paper Type menu setting. (See Acceptable paper and other media on page 9 and Basic tab in the Software Users Guide on the CD-ROM.) The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 166.)

The color of your printouts are not what you expected.

Make sure that the toner cartridges are installed properly. (See Replacing a toner cartridge on page 161.) Make sure that the toner cartridges are not empty. (See Toner life end message on page 161.) Make sure that the drum unit is installed properly. (See Replacing the drum unit on page 166.) Make sure that the belt unit is installed properly. (See Replacing the belt unit on page 173.) Perform the calibration. Press Menu, 4, 5. (See Software Users Guide on the CD-ROM.) Adjust the color by using the custom setting in the printer driver. Colors the machine can print and colors you see on a monitor are different. The machine may not be able to reproduce the colors on your monitor. Make sure that you use paper that meets our specifications. (See Acceptable paper and other media on page 9.) The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 166.) Put in a new belt unit. (See Replacing the belt unit on page 173.)

All one color

Clean the corona wires and the drum unit for the color causing the problem. (See Cleaning the corona wires on page 147 and Cleaning the drum unit on page 151.) If the print quality has not improved, put in a new drum unit. (See Replacing the drum unit on page 166.) The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 166.)

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Troubleshooting and routine maintenance

Examples of poor print quality Color misregistration


ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Recommendation Make sure that the drum unit is installed properly. (See Replacing the drum unit on page 166.) Make sure that the belt unit is installed properly. (See Replacing the belt unit on page 173.) Make sure that the waste toner box is installed properly. (See Replacing the waste toner box on page 178.) Perform the auto color registration by using the control panel. Press Menu, 4, 6, 1. or Perform the manual color registration by using the control panel.

a b

Print the correction chart by using the control panel. Press Menu, 4, 7, 1. Enter the correction value on the chart. Press Menu, 4, 7, 2.

If the color misregistration is not corrected after registering the color manually, take all the toner cartridges out of the drum unit and turn the drum unit over, then make sure that four drum unit gears are in the home position. The home position of each drum can be identified by matching the number on the drum unit gear to the same number on the side of the drum unit as shown in the illustration.

The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 166.) Put in a new belt unit. (See Replacing the belt unit on page 173.) Put in a new waste toner box. (See Replacing the waste toner box on page 178.) If solid area of color or images have cyan, magenta or yellow fringes, you can use the auto registration feature to correct the problem.

117

Examples of poor print quality Uneven density appears periodically across the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Recommendation Identify the color that is uneven and put in a new toner cartridge for that color. (See Replacing a toner cartridge on page 161.) The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 166.) Make sure that the fuser unit is installed properly.

Missing image at edge

Make sure that the toner cartridges are installed properly. (See Replacing a toner cartridge on page 161.) Make sure that the drum unit is installed properly. (See Replacing the drum unit on page 166.) One of the toner cartridges may be damaged. Identify the missing color and put in a new toner cartridge for the color with the white line. (See Replacing a toner cartridge on page 161.) The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 166.)

Missing image at thin line

If you are using a Windows printer driver, open Properties window, and then click Printing Preferences. Choose the Advanced tab, Device Options, Print Setting , and then check the Improve pattern printing or Improve Thin Line boxes. Change to the recommended type of paper. (See Recommended paper on page 9.)

Wrinkle
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Check the paper type and quality. (See Acceptable paper and other media on page 9.) Make sure that the back cover is closed properly. Make sure that paper is loaded properly. Make sure that you choose the proper media type in the printer driver or in the machines Paper Type menu setting. (See Acceptable paper and other media on page 9 and Basic tab in the Software Users Guide on the CD-ROM.) Turn over the stack of paper in the tray or rotate the paper 180 in the input tray. Make sure that the drum unit is installed properly. (See Replacing the drum unit on page 166.) Make sure that the fuser unit is installed properly. Replace the fuser unit. Call Brother Customer Service.

Insufficient gloss

Change to the recommended type of paper. (See Recommended paper on page 9.)

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Troubleshooting and routine maintenance

Examples of poor print quality Offset image

Recommendation Check the machines environment. Conditions such as high temperatures and high humidity can cause this problem. (See Choosing a location on page 90.) Make sure that you use paper that meets our specifications. (See Acceptable paper and other media on page 9.) Make sure that you choose the proper media type in the printer driver or in the machines Paper Type menu setting. (See Acceptable paper and other media on page 9 and Basic tab in the Software Users Guide on the CD-ROM.) Change to the recommended type of paper. (See Recommended paper on page 9.) The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 166.)

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Poor fixing

Make sure that you use paper that meets our specifications. (See Acceptable paper and other media on page 9.) Make sure that you choose the proper media type in the printer driver or in the machines Paper Type menu setting. (See Acceptable paper and other media on page 9 and Basic tab in the Software Users Guide on the CD-ROM.) Make sure that the release lever of the fuser unit is in the closed position. Call Brother Customer Service to replace the fuser unit.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Poor fixing when printed on thick paper

Choose Thick paper mode in the printer driver or in the machines Paper Type menu setting. (See Paper type on page 20 and Basic tab in the Software Users Guide on the CD-ROM.) Make sure that you use paper that meets our specifications. (See Acceptable paper and other media on page 9.)

119

Examples of poor print quality Curled or wave

Recommendation Make sure that you choose the proper media type in the printer driver or in the machines Paper Type menu setting. (See Acceptable paper and other media on page 9 and Basic tab in the Software Users Guide on the CD-ROM.) Check the paper type and quality. High temperatures and high humidity will cause paper to curl. If you do not use the machine often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180 in the paper tray. Follow these steps:

a b

Open the back cover. Push the gray lever to the right as shown below.

Close the back cover and re-send the print job.

Note
When you have finished printing, open the back cover and reset the lever back to the original position.

120

Troubleshooting and routine maintenance

Examples of poor print quality Envelope Creases

Recommendation

ABCDEFG

EFGHIJKLMN

a b

Open the back cover. Pull down the two gray levers, one on the left-hand side and one on the right-hand side to the envelope position, as shown in the illustration below.

Close the back cover and re-send the print job.

Note
When you have finished printing, open the back cover and reset the two gray levers back to the original position.

121

Examples of poor print quality White lines or ribbing down the page on duplex print
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Recommendation Choose Thin Paper mode in the printer driver and re-send the print job. If the problem is not solved after printing a few pages, follow these steps:

a b

Open the back cover. Pull down the two grey levers, one on the left-hand side and one on the right-hand side, to position B as shown in the illustration below.

Note
Position B is only for duplex printing with recycled paper when the temperature and humidity are low.

c d e

Close the back cover. Choose Plain Paper mode in the printer driver and re-send the print job. If the problem is not solved after printing a few pages, choose Thin Paper mode in the printer driver and re-send the print job.

Note
When you have finished printing, open the back cover and reset the two grey levers back to the original position. Use thicker paper than you are now using.

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Troubleshooting and routine maintenance

Examples of poor print quality Toner scatter or toner stain on the edge of duplex pages
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Recommendation

CAUTION
We recommend that you place the drum unit and toner cartridges on a clean, flat surface with a piece of disposable paper underneath them in case you accidentally spill or scatter toner. DO NOT touch the surface of the photosensitive drum.

Take all the toner cartridges out of the drum unit and turn the drum unit over. Wipe the toner on the edge of drum unit with a dry lint free soft cloth as shown in the illustration.

123

Setting dial tone detection


Setting the dial tone to Detection will shorten the dial tone detect pause.

Telephone line interference


If you are having difficulty sending or receiving a fax due to possible interference on the telephone line, we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations.

(USA) Press Menu, 0, 4. (Canada) Press Menu, 0, 5. Initial Setup 4.Dial Tone

b c

Press a or b to choose Detection or No Detection Press OK. Press Stop/Exit .

a b

Press Menu, 2, 0, 1. Miscellaneous 1.Compatibility Press a or b to choose Basic(for VoIP) or Normal (or High ). Basic(for VoIP) cuts the modem speed to 9600 bps. and turns the error correction mode (ECM) off. For a standard telephone line: If you regularly experience interference on your standard telephone line try this setting. If you are using VoIP: VoIP service providers offer fax support using various standards. If you regularly experience fax transmission errors try this setting. Normal sets the modem speed at 14400 bps. High sets the modem speed at 33600 bps. Press OK.

Press Stop/Exit.

Note
When you change the compatibility to Basic(for VoIP), the ECM feature is only available for color fax sending.

124

Troubleshooting and routine maintenance

Error and maintenance messages


As with any sophisticated office product, error and maintenance messages may be displayed. The most common error and maintenance messages are shown below.
Error Message Access Error Cause The device is removed from the USB direct interface while the data is processing. Calibration failed. Action Press Stop/Exit. Reinsert the device and try to print with direct print or PictBridge. Press Black Start or Color Start and try it again. Do one of the following: Turn off the machines power switch. Wait a few seconds, then turn it on again. Put in a new drum unit. (See Replacing the drum unit on page 167.) Put in a new belt unit. (See Replacing the belt unit on page 173.) Put in a waste toner box. (See Replacing the waste toner box on page 178.) If the problem continues, call Brother Customer Service. Cartridge Error The toner cartridge is not installed properly. Put the Black (K) Toner Cartridge back in. 1
1

Calibrate

Pull out the drum unit, take out the toner cartridge that is indicated on the LCD, and put it back into the drum unit again.

The toner cartridge color with the problem is shown in the message.

Change Belt Unit It is time to replace the belt unit. Change PF Kit MP It is time to replace the paper feeding kit for the MP tray. Change PF Kit 1 It is time to replace the paper feeding kit for Tray 1. Change PF Kit 2 It is time to replace the paper feeding kit for Tray 2. Check Paper Size The paper in the tray is not the correct size.

Replace the belt unit. (See Replacing the belt unit on page 173.) Call Brother Customer Service to replace the PF Kit MP. Call Brother Customer Service to replace the PF Kit 1. Call Brother Customer Service to replace the PF Kit 2. Load the correct size of paper in the tray and set the Paper Size (Menu, 1, 3) and Tray Use (Menu, 1, 7). (See Paper size on page 21, Tray use in copy mode on page 21, Tray use in fax mode on page 22 and Tray use in print mode on page 22.)

125

Error Message Comm.Error

Cause Poor telephone line quality caused a communication error.

Action Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line.

Connection Fail You tried to poll a fax machine Check the other fax machines polling setup. that is not in Polled Waiting mode. Cooling Down Wait for a while The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down, and Wait for a while. Make sure that you can hear the fan in the machine spinning and that the exhaust outlet isn't blocked by something. If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes. If the fan is not spinning follow the suggestions below. Turn off the machine's power switch and then turn it on again. If the error message continues leave the machine for several minutes and then try it again. (The machine can be turned off for up to 4 days without losing faxes stored in the memory.) Cover is Open Cover is Open Disconnected The front cover is not closed completely. The back cover is not closed completely. The other person or other persons fax machine stopped the call. The document was not inserted or fed properly, or the document scanned from the ADF was too long. The machine is set to Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode. The drum unit is near the end of its life. Close the front cover of the machine. Close the back cover of the machine. Try to send or receive again.

Document Jam

See Document jams on page 131 or Using the ADF (automatic document feeder) on page 18.

DR Mode in Use

Set Distinctive Ring to Off. (See Turning off distinctive ring on page 47.)

Drum End Soon

Use the drum unit until you have a print quality problem; then replace the drum unit with a new one. (See Replacing the drum unit on page 166.) Press Menu, 8, 4, and then a or b to choose Drum. Press OK and press 1 to reset the drum unit counter. Clean the four corona wires on the drum unit. (See Cleaning the corona wires on page 147.)

The drum unit counter was not reset when a new drum was installed. The corona wires on the drum unit needs to be cleaned.

Drum Error

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Troubleshooting and routine maintenance

Error Message EL Error Fuser Error

Cause The machine has a mechanical problem.

Action Open the front cover and close it again.

Turn the power switch off, wait a few seconds, The temperature of fuser unit and then turn it on again. Leave the machine for does not rise at a specified temperature within specified time. 15 minutes with the power on. The machine can be turned off for up to 4 days without losing faxes The fuser unit is too hot. stored in the memory. (See Checking if the machine has faxes in its memory on page 130.) It is time to replace the fuser unit. Call Brother Customer Service to replace the fuser unit. The machine has a mechanical problem. Turn off the machine s power switch and then turn it on again. If the error message continues leave the machine for several minutes and then try to print, copy or scan again. The machine can be turned off for up to 4 days without losing faxes stored in the memory. (See Checking if the machine has faxes in its memory on page 130.) (See Paper jams on page 132.) (See Paper jams on page 132.) (See Paper jams on page 132.) (See Paper jams on page 132.)

Fuser Unit End Init Unable XX

Jam Rear Jam Inside Jam MP Tray Jam Tray 1 Jam Tray 2 Laser Unit End

The paper is jammed in the back of the machine. The paper is jammed inside the machine. The paper is jammed in the MP tray of the machine. The paper is jammed in the paper tray of the machine.

It is time to replace the laser unit. Call Brother Customer Service to replace the laser unit. Increase room temperature to allow the machine to operate. Install the belt unit. (See Replacing the belt unit on page 173.) Install the drum unit. (See Replacing the drum unit on page 166.) Do one of the following: Refill the paper in the paper tray or MP tray. Remove the paper and load it again. Verify the number and try again. Close the paper tray properly. Install the waste toner box. (See Replacing the waste toner box on page 178.)

Low Temperature The temperature of the machine is too cold. No Belt Unit No Drum Unit No Paper The belt unit is not installed. The drum unit is not installed. The machine is out of paper or paper is not properly loaded in the paper tray.

No Response/Busy The number you dialed does not answer or is busy. No Tray No Waste Toner The paper tray is not completely closed. The waste toner box is not installed.

127

Error Message Not Registered

Cause You tried to access a One-Touch or Speed Dial number that is not programmed. The machines memory is full.

Action Set up the One-Touch or Speed Dial number. (See Storing one-touch dial numbers on page 54 and Storing speed-dial numbers on page 55.) Fax sending or copy operation in progress Do one of the following: Press Black Start or Color Start to send or copy the scanned pages. Press Stop/Exit and wait until the other operations in progress finish, and then try again. Clear the data from the memory. (See Out of memory message on page 38 or page 77.) Print operation in process Do one of the following: Reduce print resolution. (See Advanced tab in the Software Users Guide on the CD-ROM.) Clear the faxes from the memory. (See Out of memory message on page 77.)

Out of Memory

Print Unable XX The machine has a mechanical problem.

Turn off the machines power switch and then turn it on again. If the error message continues leave the machine for several minutes and then try to print, copy or scan again. The machine can be turned off for up to 4 days without losing faxes stored in the memory. (See Checking if the machine has faxes in its memory on page 130.) Turn off the protect switch of the USB flash memory drive. Press Black Start or Color Start and try again. Do one of the following: Try Manual Registration, Menu, 4, 7. (See Manual Registration on the Software Users Guide on the CD-ROM .) Put in a new belt unit. (See Replacing the belt unit on page 173.) Put in a new drum unit. (See Replacing the drum unit on page 166.) Replace the empty toner cartridge with a new one. (See Replacing a toner cartridge on page 161.) Turn off the machines power switch. Wait a few seconds, then turn it on again. If the problem continues, call Brother Customer Service.

Protected Device The protect switch of the USB flash memory drive is on. Registration Registration failed.

128

Troubleshooting and routine maintenance

Error Message

Cause

Action Change the file name of the file on the USB flash memory drive or the file you are trying to save.

Rename the File There is already a file on the USB flash memory drive with the same name as the file you are trying to save. Scan Unable XX The machine has a mechanical problem.

Turn off the machine's power switch and then turn it on again. If the error message continues leave the machine for several minutes before you try it again. The machine can be turned off for up to 4 days without losing faxes stored in the memory. (See Checking if the machine has faxes in its memory on page 130.) Do one of the following: Re-install the toner cartridges and drum unit assembly. Replace the empty toner cartridge with a new one. (See Replacing a toner cartridge on page 161.) If one of the color toner cartridges is empty, choose Mono in the printer driver to be able to continue printing in monochrome.

Toner Life End

The drum unit and toner cartridges assembly is not Replace Black(K) installed properly, or one or more Toner Cartridge. 1 of the toner cartridges are used 1 up and printing is not possible. The toner
cartridge color which is used up is shown in the message.

Toner Low Prepare New Black(K) Toner Cartridge. 1


1

The toner cartridge color which is near the end of life is shown in the message.

If the LCD shows Toner Low, you can still print; however, the machine is telling you that the toner cartridge is near the end of its life and the toner will soon run out.

Order a new toner cartridge now for the toner cartridge color that is low.

Too Many Files

There are too many files stored on the USB flash memory drive.

Reduce the number of files stored on the USB flash memory drive. Remove the USB flash memory drive from the USB direct interface. Replace the waste toner box. (See Replacing the waste toner box on page 178.)

Unusable Device An incompatible or broken device has been connected to the USB direct interface. Waste Toner Full It is time to replace the waste toner box.

Waste Toner Soon The waste toner box is almost full. Be ready to replace the waste toner box. (See Replacing the waste toner box on page 178.) Wrong Paper Size The paper in the tray is not the correct size or the tray is empty. Load the correct size of paper in the tray.

129

Checking if the machine has faxes in its memory


If the LCD shows an error message then you can check to see if there are faxes in the machines memory.

Transferring faxes to your PC


C

You can move the faxes from your machines memory to your PC.

a b

a b

Press Menu, 9, 0, 1. Do one of the following: If the LCD shows No Data, there are no faxes left in the machines memory. Press OK . If the LCD shows Enter Fax No. , there are faxes in the machines memory. You can send the faxes to another fax machine. (See Transferring faxes to another fax machine on page 130.) You can send the faxes from the machines memory to your PC. (See Transferring faxes to your PC on page 130.)

If you have followed a and b in Checking if the machine has faxes in its memory on page 130, press Stop/Exit. Make sure that you have installed MFL-Pro Suite on your PC, and then turn on PC-Fax Receiving on the PC. (For details about PC Fax Receive, see PC-FAX receiving in the Software Users Guide on the CD-ROM.) Make sure that you have set PC Fax Receive on the machine. (See PC fax receive on page 60.) During setup the LCD will ask if you want to send the faxes to your PC. Do one of the following: To send all faxes to your PC, press 1. To exit and leave the faxes in the memory, press 2.

The LCD will ask you the following message: Backup Print On Backup Print Off Press a or b to choose On or Off. Press OK.

Note
You can send the Fax Journal report to another fax machine by pressing Menu, 9, 0, 2 in a.

Transferring faxes to another fax machine


If you have not set up your Station ID, you cannot enter fax transfer mode.

f
C

Press Stop/Exit.

Note
If you choose Backup Print On, the machine will also print the fax at your machine so you will have a copy. This is a safety feature in case there is a power failure before the fax is forwarded or a problem at the receiving machine. The machine can store faxes up to 4 days if there is a power failure. If there is an error message on the machines LCD after the faxes have been sent, disconnect the machine from the power source for several minutes, and then reconnect it.

a b c

Follow a and b in Checking if the machine has faxes in its memory on page 130. Enter the fax number to which faxes will be sent. Press Black Start or Color Start.

130

Troubleshooting and routine maintenance

Document jams
If the document is jammed, follow the steps below.

Document is jammed under the document cover

a
C

Take out any paper from the ADF that is not jammed. Lift the document cover. Pull the jammed document out to the right.

Document is jammed in the top of the ADF unit


The document may get jammed if it is not inserted or fed properly, or if it is too long. Follow the steps below to clear a document jam.

b c

a b c

Take out any paper from the ADF that is not jammed. Open the ADF cover. Pull the jammed document out to the left.

d e

Close the document cover. Press Stop/Exit .

Document is jammed at the output tray

d e

Close the ADF cover. Press Stop/Exit .

a b

Take out any paper from the ADF that is not jammed. Pull the jammed document out to the right.

Press Stop/Exit .

131

Paper jams
To clear paper jams, please follow the steps in this section. HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover of the machine, DO NOT touch the shaded parts shown in the illustration.

a b

Remove the paper from the MP tray. Remove any jammed paper from in and around the MP tray.

c d
Note
The LCD names for the paper trays are as follows: Standard paper tray: Tray 1 Optional lower tray: Tray 2 Multi-purpose tray: MP Tray

Close the MP tray. Then open the front cover and close it to reset the machine. Open the MP tray again. Fan the paper stack, and then put it back in the MP tray.

e
C

Paper is jammed in the MP tray


If the LCD shows Jam MP Tray, follow these steps: Jam MP Tray

When loading paper in the MP tray, make sure that the paper stays under the maximum paper height guides on both sides of the tray.

132

Troubleshooting and routine maintenance

Paper is jammed in Paper Tray 1 or Tray 2


If the LCD shows Jam Tray 1 or Jam Tray 2, follow these steps: Jam Tray 1

b
C

Use both hands to slowly pull out the jammed paper.

Jam Tray 2

Pull the paper tray completely out of the machine.

Make sure the paper is below the maximum paper mark. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots. Put the paper tray firmly back in the machine. CAUTION

DO NOT take out the standard paper tray while paper is feeding from a lower paper tray as this will cause a paper jam.

133

Paper is jammed inside the machine


If the LCD shows Jam Inside, follow these steps: Jam Inside

Press the front cover release button and then open the front cover.

Pull the paper tray completely out of the machine.

Use both hands to slowly pull out the jammed paper.

134

Troubleshooting and routine maintenance

Hold the green handle of the drum unit. Lift the drum unit up and then pull it out until it stops.

Release the gray lock lever (1) that is on the left side of the machine. Lift the front of the drum unit up and pull the drum unit completely out of the machine using the green handles on the drum unit.

135

CAUTION Hold the handles of drum unit when you carry it. DO NOT hold the sides of the drum unit.

The jammed paper may be pulled out with the toner cartridge and drum unit assembly, or this may release the paper so you can pull it out of the paper tray opening.

We recommend that you place the drum unit on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner. To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

136

Troubleshooting and routine maintenance

Put the drum unit back in the machine as follows.

Note
When you put the drum unit in the machine, match the green guides (1) of the drum unit handle to the green arrows (2) on both sides of the machine.

Make sure that the gray lock lever (1) is in the up position and put the drum unit in the machine. Push down the gray lock lever (1).

C
2 1

2 1

137

Push the drum unit in until it stops.

Paper is jammed at the back of the machine


If the LCD shows Jam Rear, follow these steps: Jam Rear

Press the cover release lever to open the front cover.

Close the front cover of the machine.

Put the paper tray firmly back in the machine.

138

Troubleshooting and routine maintenance

Hold the green handle of the drum unit. Lift the drum unit up and then pull it out until it stops.

Pull down the two green levers, one on the left-hand-side and one on the right-hand-side, as shown in the illustration below, and then fold down the fuser cover (1).

HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover of the machine, DO NOT touch the shaded parts shown in the illustration.

Open the back cover.

139

Using both hands, gently pull the jammed paper out of the fuser unit.

Put the drum unit and toner cartridge assembly back in the machine.

Close the fuser cover (1) and lift the two green levers at the left and right hand sides.

Close the front cover of the machine.

Close the back cover.

140

Troubleshooting and routine maintenance

Routine maintenance
CAUTION The drum unit contains toner, so handle it carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

Clean the outside of the machine as follows:

Turn off the machines power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet. Pull the paper tray completely out of the machine.

Cleaning the outside of the machine


CAUTION Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine. DO NOT use cleaning materials that contain ammonia. DO NOT use isopropyl alcohol to remove dirt from the control panel. It may crack the panel. DO NOT use flammable substances or any type of spray to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. For more information, See Important safety instructions on page 98.

Wipe the outside of the machine with a dry, lint-free cloth to remove dust.

Remove anything that is stuck inside the paper tray.

141

Wipe the inside of the paper tray with a dry, lint-free cloth to remove dust.

Cleaning the scanner

Turn off the machines power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet. Lift the document cover (1). Clean the white plastic surface (2) and scanner glass (3) underneath it with a soft lint-free cloth moistened with a nonflammable glass cleaner.
1 2 3

b f g
Re-load the paper and put the paper tray firmly back in the machine. Plug the machines power cord back into the AC power outlet first, and reconnect all cables and telephone line cord. Turn on the machines power switch.

In the ADF unit, clean the white bar (1) and the scanner glass strip (2) underneath it with a soft lint-free cloth moistened with a non-flammable glass cleaner.
1

142

Troubleshooting and routine maintenance

Plug the machines power cord back into the AC power outlet first, and reconnect all cables and telephone line cord. Turn on the machines power switch.

Cleaning the laser scanner windows


CAUTION DO NOT use isopropyl alcohol to clean the laser scanner windows. DO NOT touch the laser scanner windows with your fingers.

Note
In addition to cleaning the scanner glass and glass strip with a non-flammable glass cleaner, run your finger tip over the glass to see if you can feel anything on it. If you feel dirt or debris, clean the glass again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning.

Turn off the machines power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet. Press the front cover release button and then open the front cover.

143

Hold the green handle of the drum unit. Lift the drum unit up and then pull it out until it stops.

Release the gray lock lever (1) that is on the left side of the machine. Lift the front of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit.

144

Troubleshooting and routine maintenance

HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front cover of the machine, DO NOT touch the shaded parts shown in the illustration.

To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

CAUTION Hold the handles of drum unit when you carry it. DO NOT hold the sides of the drum unit.

Wipe the scanner windows (1) with a dry, lint-free cloth.

We recommend that you place the drum unit on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.

145

Put the drum unit back in the machine as follows.

Note
When you put the drum unit in the machine, match the green guides (1) of the drum unit handle to the green arrows (2) on both sides of the machine.

Make sure that the gray lock lever (1) is in the up position and put the drum unit in the machine. Push down the gray lock lever (1).

2 1

2 1

146

Troubleshooting and routine maintenance

Push the drum unit in until it stops.

Cleaning the corona wires


If you have print quality problems, clean the corona wires as follows:

Turn off the machines power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet. Press the front cover release button and then open the front cover.

Close the front cover of the machine.

Plug the machines power cord back into the AC power outlet first, and reconnect all cables and telephone line cord. Turn on the machines power switch.

147

Hold the green handle of the drum unit. Lift the drum unit up and then pull it out until it stops.

CAUTION We recommend that you place the toner cartridges on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner. DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries. Handle the toner cartridges carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

Hold the handle of the toner cartridge and pull it out of the drum unit. Repeat this for all the toner cartridges.

148

Troubleshooting and routine maintenance

Push to release the latches of the white corona wire cover (1), and then open the cover.

Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times.

C
1
2

Note
We recommended that you clean the corona wire for each of the colors. If you want to clean only the corona wire of the color that caused the print quality problem, see the illustration below to identify the position of each of the corona wires.
1 2 3 4

1 2 3 4

Corona wire cover for Black (K) Corona wire cover for Yellow (Y) Corona wire cover for Magenta (M) Corona wire cover for Cyan (C)

Repeat e to g to clean each of the remaining corona wires.

CAUTION Be sure to return the tab to the home position (b) (1). If you do not, printed pages may have a vertical stripe.

Close the corona wire cover.

149

Hold the handle of the toner cartridge and slide the toner cartridge into the drum unit. Make sure that you match the toner cartridge color to the same color label on the drum unit, and make sure that you fold down the toner cartridge handle (A) once the toner cartridge is in place. Repeat this for all the toner cartridges.
A A

Push the drum unit in until it stops.

1 2 3 4

Close the front cover of the machine.

1 2 3 4

C - Cyan M - Magenta Y - Yellow K - Black

Plug the machines power cord back into the AC power outlet first, and reconnect all cables and telephone line cord. Turn on the machines power switch.

150

Troubleshooting and routine maintenance

Cleaning the drum unit


If you have print quality problems, clean the drum unit as follows.

Hold the green handle of the drum unit. Lift the drum unit up and then pull it out until it stops.

Turn off the machines power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet. Press the front cover release button and then open the front cover.

151

Release the gray lock lever (1) that is on the left side of the machine. Lift the front of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit.

CAUTION Hold the handles of drum unit when you carry it. DO NOT hold the sides of the drum unit.

We recommend that you place the drum unit on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.

152

Troubleshooting and routine maintenance

Hold the handle of the toner cartridge and pull it out of the drum unit. Repeat this for all of the toner cartridges.

CAUTION We recommend that you place the toner cartridges on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.

To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

Handle the toner cartridges carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

153

f
To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

Turn the drum unit over by holding the green handles. Make sure that the drum unit gears (1) are on the left hand side.

See the print sample to identify the color causing the problem. The color of the spots is the color of the drum you should clean. For example, if the spots are cyan, you should clean the drum for cyan. Put the print sample in front of the drum, and the find the exact position of the poor print.

154

Troubleshooting and routine maintenance

Turn the drum unit gear toward you by hand while looking at the surface of the drum (1).

Turn the drum unit gear toward you by hand to return it to the home position. The home position of each drum can be identified by matching the number on the drum unit gear to the same number on the side of the drum unit as shown in the illustration. Make sure that the number on each of the four drum unit gears matches the corresponding number on the side of the drum unit.

When you have found the mark on the drum that matches the print sample, wipe the surface of the drum gently with a cotton swab until the dust or paper powder on the surface comes off.

CAUTION The drum is photosensitive so DO NOT touch it with your fingers. DO NOT clean the surface of the photosensitive drum with a sharp object. DO NOT use a scrubbing or wiping motion because this might damage the drum.

155

Hold the handle of the toner cartridge and slide the toner cartridge into the drum unit. Make sure that you match the toner cartridge color to the same color label on the drum unit, and make sure that you fold down the toner cartridge handle (A) once the toner cartridge is in place. Repeat this for all the toner cartridges.
A

Put the drum unit back in the machine as follows.

Make sure that the gray lock lever (1) is in the up position and put the drum unit in the machine. Push down the gray lock lever (1).

1 2 3 4

1 2 3 4

C - Cyan M - Magenta Y - Yellow K - Black

156

Troubleshooting and routine maintenance

Note
When you put the drum unit in the machine, match the green guides (1) of the drum unit handle to the green arrows (2) on both sides of the machine.

Push the drum unit in until it stops.

C
2 1

2 1

Close the front cover of the machine.

Plug the machines power cord back into the AC power outlet first, and reconnect all cables and telephone line cord. Turn on the machines power switch.

157

Replacing the consumable items


You will need to replace the following consumable items regularly. When the time comes to replace consumable items, the following messages will appear on the LCD. The machine will stop printing when the following maintenance messages appear on the LCD.
LCD messages Toner Life End Replace Black(K) Toner Cartridge. 1 Consumable item to replace Toner cartridges standard Approximate life 2,500 pages (Black) 2 1,500 pages (Cyan, Magenta, Yellow)
2

How to replace See Replacing a toner cartridge on page 161.

Order No. TN-110BK TN-110C TN-110M TN-110Y

Toner cartridges high yield

5,000 pages (Black) 4,000 pages (Cyan, Magenta, Yellow)


2

TN-115BK TN-115C TN-115M TN-115Y

Waste Toner Full

Waste toner box

20,000 pages 3

See Waste Toner Box Full message on page 178.

WT-100CL

1 2

The toner cartridge color which is used up is shown in the message. Approx. yields based on 5% page coverage (Letter). The actual number of printed pages will vary depending on the print jobs and paper you use. When printing on Letter size paper at 5% print coverage for CMYK each. The actual number of printed pages will vary depending on the print jobs and paper you use.

158

Troubleshooting and routine maintenance

The following are maintenance messages that appear on the LCD in the Ready mode. These message provide advanced warnings to replace the consumable items before they run out. To avoid any inconvenience, you may wish to buy spare consumable items before the machine stops printing.
LCD messages Toner Low Prepare New Black(K) Toner Cartridge. 1 Consumable item to replace Toner cartridges standard Approximate life 2,500 pages (Black) 2 1,500 pages (Cyan, Magenta, Yellow)
2

How to replace See Replacing a toner cartridge on page 161.

Order No. TN-110BK TN-110C TN-110M TN-110Y

Toner cartridges high yield

5,000 pages

(Black) 2

TN-115BK TN-115C TN-115M TN-115Y

4,000 pages (Cyan, Magenta, Yellow) 2

Waste Toner Soon

Waste toner box

20,000 pages 3

See Replacing the waste toner box on page 178.

WT-100CL

1 2

The toner cartridge color which is near the end of life is shown in the message. Approx. yields based on 5% page coverage (Letter). The actual number of printed pages will vary depending on the print jobs and paper you use. When printing on Letter size paper at 5% print coverage for CMYK each. The actual number of printed pages will vary depending on the print jobs and paper you use.

159

The following are maintenance messages that appear alternately with the normal message on the upper row of the LCD when the machine is in the Ready mode. These messages advise you that you will need to replace each of the consumable items as soon as possible, since the consumable items end of life has been reached. The machine will continue printing when any of these messages appear on the LCD.
LCD messages Drum End Soon Change Belt Unit Fuser Unit End Consumable item to replace Drum unit Belt unit Fuser unit Approximate life 17,000 pages 1 50,000 pages 2 80,000 pages 3 How to replace Replacing the drum unit on page 166. See Replacing the belt unit on page 173. Call Brother Customer Service to replace the fuser unit. Call Brother Customer Service to replace the laser unit. Call Brother Customer Service to replace the paper feeding kit 1. Order No. DR-110CL BU-100CL

Laser Unit End

Laser unit

100,000 pages 3

Change PF Kit 1

Paper feeding kit 1 (Paper pick-up roller and Separator pad for Tray 1)

100,000 pages 3

Change PF Kit 2 (when the optional lower tray is installed) Change PF Kit MP

Paper feeding kit 2 (Paper pick-up roller and Separator pad for Tray 2) Paper feeding kit MP (Paper pick-up roller and Separator pad for MP tray)

100,000 pages 3

Call Brother Customer Service to replace the paper feeding kit 2.

50,000 pages 3

Call your Brother dealer or Brother Customer Service to replace the paper feeding kit MP.

1 2 3

Drum yield is approximate, and may vary by type of use. When printing on Letter size paper. When printing on Letter or A4 size paper. The actual number of printed pages will vary depending on the print jobs and paper you use.

Note
Discard used consumable items according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. Be sure to reseal the consumable items tightly so that the material inside does not spill. We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or scattering the material inside. If you use paper that is not a direct equivalent for the recommended paper, the life of consumable items and machine parts may be reduced. The projected life for toner cartridges and a waste toner box is based on an average 5% coverage of the printable area using any color toner cartridge. Frequency of replacement will vary depending on the complexity of printed pages, percentage of coverage and type of media used.
160

Troubleshooting and routine maintenance

Replacing a toner cartridge


Order Numbers: Toner Cartridge Standard: TN-110 (BK, C, M, Y) Toner Cartridge High Yield: TN-115 (BK, C, M, Y) The High Yield toner cartridges can print approximately 5,000 pages (Black) and approximately 4,000 pages each (Cyan, Magenta and Yellow). The Standard toner cartridges can print approximately 2,500 pages (Black) and approximately 1,500 pages each (Cyan, Magenta and Yellow). Actual page count will vary depending on your average type of document (i.e., standard letter, detailed graphics).

Toner life end message


When the following message appears on the LCD, you need to replace the toner cartridge. The second line of the LCD indicates which color you need to replace. Toner Life End Replace Black(K) Discard the used toner cartridge according to local regulations, keeping it separate from domestic waste. Be sure to seal up the toner cartridge tightly so that toner powder does not spill out of the cartridge. If you have questions, call your local waste disposal office.

Note
We recommend that you clean the machine and corona wires of the drum unit when you replace a toner cartridge. (See Cleaning the laser scanner windows on page 143 and Cleaning the corona wires on page 147.)

Toner low message


Toner Low Prepare New The machine is supplied with the Standard TN-110 toner cartridge that must be replaced after approximately 2,500 pages (Black) and 1,500 pages each (Cyan, Magenta and Yellow). When a toner cartridge is running low, the LCD shows Toner Low. (For details about the specific order number for each toner cartridge color by page yield, see Ordering accessories and supplies on page iii.)

Replacing the toner cartridges


HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover of the machine, DO NOT touch the shaded parts shown in the illustration.

Note
It is a good idea to keep new toner cartridges ready for use when you see the Toner Low warning.

161

Press the front cover release button and then open the front cover.

Hold the green handle of the drum unit. Lift the drum unit up and then pull it out until it stops.

Hold the handle of the toner cartridge and pull it out of the drum unit. Repeat this for all the toner cartridges.

162

Troubleshooting and routine maintenance

CAUTION We recommend that you place the toner cartridges on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner. DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries. Handle the toner cartridges carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

CAUTION Brother strongly recommends that you do not refill the toner cartridges provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement toner cartridges. Use or attempted use of potentially incompatible toner and/or cartridges in the Brother machine may cause damage to the machine and/or may result in unsatisfactory print quality. Our warranty coverage does not apply to any problem that is caused by the use of unauthorized third party toner and/or cartridges. To protect your investment and obtain premium performance from the Brother machine, we strongly recommend the use of Genuine Brother Supplies. Wait to unpack the toner cartridge until immediately before you put it in the machine. If a toner cartridge is left unpacked for a long time, the toner life will be shortened.

Note
Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge. Discard the used toner cartridge according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.

163

CAUTION DO NOT use flammable substances near the machine. DO NOT use any type of spray to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. Refer to Routine maintenance on page 141 for how to clean the machine.

Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times. CAUTION

Be sure to return the tab to the home position (b) (1). If you do not, printed pages may have a vertical stripe.

Clean the corona wires as follows.

Push to release the latches of the white corona wire cover (1), and then open the cover.

1
1

Close the corona wire cover.

Repeat step 1 through step 3 to clean each of the remaining three corona wires.

164

2
1

Troubleshooting and routine maintenance

Unpack the new toner cartridge. Hold the cartridge level with both hands and gently rock it from side to side five or six times to spread the toner evenly inside the cartridge.

Hold the handle of the toner cartridge and slide the toner cartridge into the drum unit. Make sure that you match the toner cartridge color to the same color label on the drum unit, and make sure that you fold down the toner cartridge handle (A) once the toner cartridge is in place. Repeat this for all the toner cartridges.
A A

Remove the orange protective cover.

1 2 3 4

1 2 3 4

C - Cyan M - Magenta Y - Yellow K - Black

165

Push the drum unit in until it stops.

Replacing the drum unit


Order Number: DR-110CL

Drum end soon message


Drum End Soon The machine uses a drum unit to create print images on paper. If the LCD shows Drum End Soon, the drum unit is near the end of its life and it is time to buy a new one. Even if the LCD shows Drum End Soon, you may be able to continue printing without having to replace the drum unit for a while. However, if there is a noticeable deterioration in the output print quality (even before Drum End Soon appears), then the drum unit should be replaced. You should clean the machine when you replace the drum unit. (See Cleaning the laser scanner windows on page 143.) CAUTION While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

Close the front cover of the machine.

166

Troubleshooting and routine maintenance

Note
The drum unit is a consumable item, and it is necessary to replace it periodically. There are many factors that determine the actual drum life, such as temperature, humidity, type of paper and how much toner you use for the number of pages per print job. The estimated drum life is approximately 17,000 pages. The actual number of pages your drum will print may be significantly less than these estimates. Because we have no control over the many factors that determine the actual drum life, we cannot guarantee a minimum number of pages that will be printed by your drum.

Turn off the machines power switch. Press the front cover release button and then open the front cover.

Replacing the drum unit


CAUTION Wait to unpack a new drum unit until immediately before installing it. Put the old drum unit into the plastic bag.

HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover of the machine, DO NOT touch the shaded parts shown in the illustration.

167

Hold the green handle of the drum unit. Lift the drum unit up and then pull it out until it stops.

Release the gray lock lever (1) that is on the left side of the machine. Lift the front of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit.

168

Troubleshooting and routine maintenance

CAUTION We recommend that you place the drum unit on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.

CAUTION To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

Note
Discard the used drum unit according to local regulations, keeping it separate from domestic waste. Be sure to seal up the drum unit tightly so that toner powder does not spill out of the unit. If you have questions, call your local waste disposal office.

Hold the handles of drum unit when you carry it. DO NOT hold the sides of the drum unit.

169

To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

CAUTION We recommend that you place the toner cartridges on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.

Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

e d
Hold the handle of the toner cartridge and pull it out of the drum unit. Repeat this for all the toner cartridges.

Unpack the new drum unit and remove the protective cover.
2

170

Troubleshooting and routine maintenance

Hold the handle of the toner cartridge and slide the toner cartridge into the drum unit. Make sure that you match the toner cartridge color to the same color label on the drum unit, and make sure that you fold down the toner cartridge handle (A) once the toner cartridge is in place. Repeat this for all the toner cartridges.
A

Put the drum unit back in the machine as follows.

Make sure that the gray lock lever (1) is in the up position and put the drum unit in the machine. Push down the gray lock lever (1).

1 2 3 4

1 2 3 4

C - Cyan M - Magenta Y - Yellow K - Black

171

Note
When you put the drum unit in the machine, match the green guides (1) of the drum unit handle to the green arrows (2) on both sides of the machine.

Push the drum unit in until it stops.

2 1

2 1

Close the front cover of the machine.

When you replace the drum unit with a new one, you need to reset the drum unit counter by completing the following steps:

Turn on the machines power switch.

172

Troubleshooting and routine maintenance

Press Menu, 8, 4. The LCD shows the parts name which needs to be reset the counter. Machine Info. 4.Reset Menu

Replacing the belt unit

Turn off the machines power switch. Press the front cover release button and then open the front cover.

k l m

Press a or b to choose Drum. Press OK . Press 1 to reset the drum unit counter. Press Stop/Exit .

Replacing the belt unit


Order Number: BU-100CL

Change Belt Unit message

When the belt unit runs out, the following message appears on the LCD. When you see this message, you must replace the belt unit: Change Belt Unit

CAUTION DO NOT touch the surface of the belt unit. If you touch it, it could degrade print quality. Damage caused by improper handling of the belt unit may void your warranty.

173

Hold the green handle of the drum unit. Lift the drum unit up and then pull it out until it stops.

Release the gray lock lever (1) that is on the left side of the machine. Lift the front of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit.

174

Troubleshooting and routine maintenance

CAUTION Hold the handles of drum unit when you carry it. DO NOT hold the sides of the drum unit.

Hold the green parts of the belt unit with both hands and lift the belt unit up, then pull it out.

We recommend that you place the drum unit on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner. To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

CAUTION We recommend that you put the belt unit on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.

175

Unpack the new belt unit, and remove the protective cover and paper.

Put the drum unit back in the machine as follows.

Make sure that the gray lock lever (1) is in the up position and put the drum unit in the machine. Push down the gray lock lever (1).

Put the new belt unit in the machine. Match the h mark on the belt unit to the g mark on the machine. Push down on the green area of the belt unit to lock it in place.

176

Troubleshooting and routine maintenance

Note
When you put the drum unit in the machine, match the green guides (1) of the drum unit handle to the green arrows (2) on both sides of the machine.

Push the drum unit in until it stops.

C
2 1

2 1

Close the front cover of the machine.

When you replace the belt unit with a new one, you need to reset the belt unit counter by completing the following steps:

Turn on the machines power switch.

177

j k l m

Press Menu, 8, 4. Machine Info. 4.Reset Menu Press a or b to choose Belt Unit . Press OK. Press 1 to reset the belt unit counter. Press Stop/Exit .

Replacing the waste toner box


WARNING DO NOT put the waste toner box into a fire. It could explode. Be careful not to spill the toner. DO NOT inhale or allow it to get into your eyes.

Replacing the waste toner box


Order Number: WT-100CL

CAUTION Handle the waste toner box carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

Change waste toner soon message


After you have printed approximately 20,000 images at 5% coverage for CMYK each, you must change the waste toner box. The actual number of printed pages will vary depending on the print jobs and paper you use. Waste Toner Soon

Press the front cover release button and then open the front cover.

Waste Toner Box Full message


When the waste toner box is full, the following message appears on the LCD and the machine will stop printing. When you see this message, you must replace the toner box: Waste Toner Full

WARNING DO NOT reuse the waste toner box.

178

Troubleshooting and routine maintenance

Hold the green handle of the drum unit. Lift the drum unit up and then pull it out until it stops.

Release the gray lock lever (1) that is on the left side of the machine. Lift the front of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit.

179

CAUTION Hold the handles of drum unit when you carry it. DO NOT hold the sides of the drum unit.

Hold the green parts of the belt unit with both hands and lift the belt unit up, then pull it out.

We recommend that you place the drum unit on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

CAUTION We recommend that you place the belt unit on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.

180

Troubleshooting and routine maintenance

Remove the waste toner box from the machine using the green handle.

Put the belt unit back in the machine. Match the h mark on the belt unit to the g mark on the machine. Push down on the green area of the belt unit to lock it in place.

Note
Discard the used waste toner box according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.

Unpack the new waste toner box and put the new one in the machine using the green handle.

181

Put the drum unit back in the machine as follows.

Note
When you put the drum unit in the machine, match the green guides (1) of the drum unit handle to the green arrows (2) on both sides of the machine.

Make sure that the gray lock lever (1) is in the up position and put the drum unit in the machine. Push down the gray lock lever (1).

2 1

2 1

182

Troubleshooting and routine maintenance

Push the drum unit in until it stops.

Packing and shipping the machine


If for any reason you must move or ship your machine, carefully re-pack the machine in the original packing material to avoid any damage during transport. If you do not pack the machine properly, you could void your warranty. The machine should be adequately insured with the carrier. If the machine must be shipped, please read the instructions in this section which explains how to properly prepare your machine for transport. WARNING Once your machine has been set up and used, we do not recommend that it be moved or shipped unless absolutely necessary. Color laser printers are complex printing devices. Moving the machine or shipping it without properly removing the installed supplies can result in SEVERE damage to the machine. As a result, your machine may not operate properly afterwards. Failure to properly prepare the machine for shipping according to the instructions in this section may VOID YOUR WARRANTY.

Close the front cover of the machine.

183

To prevent injuries when moving or lifting this machine, make sure at least two people lift the machine together. Be careful not to pinch your fingers when you put the machine down.

Make sure that you have the following parts for repacking:

1 2 3

Insertion sheet for repacking Plastic bag for the waste toner box Orange protective cover and Plastic bag that the toner cartridge originally came in (4 pieces of each) Orange packing material for locking the drum unit and the belt unit (4 pieces) A piece of paper (Letter or A4) to protect the belt unit (supplied by the user) Joints for attaching cartons (4 pieces)

4 5 6

184

Troubleshooting and routine maintenance

Repacking the machine

Turn off the machines power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet. Press the front cover release button and then open the front cover.

Hold the green handle of the drum unit. Lift the drum unit up and then pull it out until it stops.

185

Release the gray lock lever (1) that is on the left side of the machine. Lift the front of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit. CAUTION

CAUTION We recommend that you place the drum unit on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.

Hold the handles of the drum unit when you carry it. DO NOT hold the sides of the drum unit.

Hold the handle of the toner cartridge and pull it out of the drum unit. Repeat this for all of the toner cartridges.

CAUTION We recommend that you place the toner cartridges on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.
1

Attach the original orange protective cover to each of the toner cartridges. Place each of the toner cartridges into the plastic bag that the cartridge originally came in.

186

Troubleshooting and routine maintenance

Hold the green parts of the belt unit with both hands and lift the belt unit up, then pull it out.

Remove the waste toner box from the machine using the green handle and place it into the plastic bag included in the carton.

Put the belt unit back in the machine. Match the h mark on the belt unit to the g mark on the machine. Push down on the green area of the belt unit to lock it in place.

CAUTION We recommend that you place the belt unit on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.

187

Insert the original orange packing material for locking the belt unit as shown in the illustration.

Put the drum unit back in the machine as follows.

Make sure that the gray lock lever (1) is in the up position and put the drum unit in the machine. Push down the gray lock lever (1).

Put a piece of paper (letter or A4) on the belt unit to prevent damage to the belt unit.

188

Troubleshooting and routine maintenance

Note
When you put the drum unit in the machine, match the green guides (1) of the drum unit handle to the green arrows (2) on both sides of the machine.

Push the drum unit back in until it stops.

C
2 1

2 1

Insert the original orange packing material for the drum unit until as shown in the illustration, and then close the front cover.

189

Two people should place the machine into the plastic bag and put the machine on the styrofoam pieces (1) in the lower carton (2). Put the upper carton (3) over the machine and the lower carton. Match the joint holes (4) of the upper carton to the joint holes (5) of the lower carton.

Put the two styrofoam pieces for the toner cartridges on the top of the machine. Match the right side of the machine to the R mark on one of the styrofoam pieces (1), and the left side of the machine to the L mark on the other styrofoam piece (2). Put the toner cartridges in the styrofoam.
2

Put the carton tray (1) on the top. Match the front side of the machine to the marks on the carton tray. Place the waste toner box in the right side of the carton tray.
1

190

Troubleshooting and routine maintenance

Put the four joints (1) into the holes of the carton using steps A and B as shown below.

Machine information
Checking the serial number
You can see the machines serial number on the LCD.

a b
A
1

Press Menu, 8, 1. Machine Info. 1.Serial No. Press Stop/Exit .

Checking the page counters


You can see the machines page counters for copies, printed pages, reports and lists, faxes or a summary total.

Close the carton and tape it shut.

a b

Press Menu, 8, 2. Machine Info. 2.Page Counter Press a or b to choose Total, Fax/List, Copy or Print. Page Counter Total :XXXXXX Page Counter Fax/List:XXXXXX Page Counter Copy :XXXXXX Page Counter Print :XXXXXX

Press OK . You can see the machines page counters for color and black & white. Color B&W :XXXXXX :XXXXXX

Press Stop/Exit .

191

Checking the remaining life of parts


You can view the remaining life of these parts on the LCD.

a b

Press Menu, 8, 3. Machine Info. 3.Parts Life Press a or b to choose 1.Drum, 2.Belt Unit , 3.PF Kit MP , 4.PF Kit 1 , 5.PF Kit 2 1, 6.Fuser or 7.Laser. Press OK. Drum Remaining: XX%
1

PF Kit 2 appears only when the optional LT-100CL tray is installed.

Press Stop/Exit .

Note
The life check of a part will be accurate only if that parts life counter was reset when the new part was installed. It will not be accurate if that parts life counter was reset during the life of the used part.

192

Menu and features


Menu keys
D

On-screen programming
Your machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys. We have created step by step on-screen instructions to help you program your machine. Simply follow the steps as they guide you through the menu selections and programming options.

Menu table
You can program your machine by using the Menu table on page 195. These pages list the menu selections and options. Press Menu followed by the menu numbers to program your machine. For example, to set Beeper volume to Low:

Access the menu.

Go to the next menu level. Accept an option. Exit the menu by pressing repeatedly. Go back to the previous menu level. Scroll through the current menu level.

a b c

Press Menu, 1, 4, 2. Press a or b to choose Low. Press OK .

Memory storage
Your menu settings are stored permanently, and in the event of a power failure will not be lost. Temporary settings (for example, Contrast, Overseas Mode) will be lost. Your machine can store the date and time for approximately 4 days.

Go back to the previous menu level or forward to the next menu level. Exit the menu.

193

How to access the menu mode

a b

Press Menu. Choose an option. Press 1 for General Setup menu. Press 2 for Fax menu. Press 3 for Copy menu. Press 4 for Printer menu. Press 5 for USB Direct I/F menu. Press 6 for Print Reports menu. Press 7 for LAN menu. Press 8 for Machine Info. menu. Press 9 for Service menu. 1 Press 0 for Initial Setup.
1

This will appear only when the LCD shows an error message.

You can also scroll through each menu level by pressing a or b for the direction you want.

c d e f

Press OK. The LCD will then show the next menu level. Press a or b to scroll to your next menu selection. Press OK. When you have finished setting an option, the LCD shows Accepted. Press Stop/Exit to return to the top menu.

194

Menu and features

Menu table
The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit

D
Main Menu 1.General Setup Submenu 1.Mode Timer Menu Selections Options 0 Sec 30 Secs 1 Min 2 Mins* 5 Mins Off 2.Paper Type 1.MP Tray Thin Plain* Thick Thicker Recycled Paper 2.Tray#1 Thin Plain* Recycled Paper 3.Tray#2 (This menu only appears if you have the optional tray #2) 3.Paper Size 1.MP Tray Thin Plain* Recycled Paper A4 Letter* Legal Executive A5 A6 B5 B6 Folio Any Sets the size of the paper in the MP tray. 21 Sets the type of paper in the optional paper tray #2. 20 Sets the type of paper in the paper tray. 20 Sets the type of paper in the MP tray. 20 Descriptions Sets the time to return to Fax mode. Page 20

195

Main Menu 1.General Setup (continued)

Submenu 3.Paper Size (continued)

Menu Selections 2.Tray#1

Options A4 Letter* Legal Executive A5 A6 B5 B6 Folio

Descriptions Sets the size of the paper in the paper tray.

Page 21

3.Tray#2 (This menu only appears if you have the optional tray #2)

A4 Letter* Legal Executive A5 B5 B6 Folio

Sets the size of the paper in the optional paper tray #2.

21

4.Volume

1.Ring

Off Low Med* High

Adjusts the ring volume.

23

2.Beeper

Off Low Med* High

Adjusts the volume level of the beeper.

23

3.Speaker

Off Low Med* High

Adjusts the speaker volume.

23

5.Auto Daylight

On Off*

Changes for Daylight Savings Time automatically. Increases the page yield of the toner cartridge. Conserves power.

24

6.Ecology

1.Toner Save

On Off*

24

2.Sleep Time

(000-240) 005Min*

24

196

Menu and features

Main Menu 1.General Setup (continued)

Submenu 7.Tray Use

Menu Selections 1.Copy

Options Tray#1 Only Tray#2 Only MP Only MP>T1>T2* T1>T2>MP (Tray#2 or T2 appears only if you installed the optional paper tray.)

Descriptions Selects the tray that will be used for Copy mode.

Page 21

2.Fax

Tray#1 Only Tray#2 Only MP Only MP>T1>T2 T1>T2>MP* (Tray#2 or T2 appears only if you installed the optional paper tray.)

Selects the tray that will be used for Fax mode.

22

3.Print

Tray#1 Only Tray#2 Only MP Only MP>T1>T2* T1>T2>MP (Tray#2 or T2 appears only if you installed the optional paper tray.)

Selects the tray that will be used for PC print.

22

8.LCD Contrast

b -nnnno+ a b -nnnon+ a b -nnonn+ a* b -nonnn+ a b -onnnn+ a

Adjusts the contrast of the LCD.

24

9.Security

1.Mem Security

Stops unauthorized users from most operations except receiving faxes into the memory. Stops unauthorized users from changing the machines current settings.

27

2.Setting Lock

26

197

Main Menu 2.Fax

Submenu 1.Setup Receive (In Fax mode only)

Menu Selections 1.Ring Delay

Options 00 01 02 03 04* 20 Secs* 30 Secs 40 Secs 70 Secs On* Off On* ( l51, #51) Off

Descriptions Sets the number of rings before the machine answers in Fax Only or Fax/Tel mode.

Page 41

2.F/T Ring Time

Sets the pseudo/doublering time in Fax/Tel mode.

41

3.Easy Receive

Receives fax messages without pressing Black Start or Color Start. Allows you to answer all calls at an extension or external telephone and use codes to turn the machine on or off. You can personalize these codes. Cuts the size of incoming faxes. Makes printouts darker or lighter.

42

4.Remote Codes

51

5.Auto Reduction

On* Off

43

6.Print Density

b -nnnno+ a b -nnnon+ a b -nnonn+ a* b -nonnn+ a b -onnnn+ a On Off* Auto* Light Dark Standard* Fine S.Fine (B&W only) Photo (B&W only)

42

7.Polling RX 8.Fax Rx Stamp (B&W only) 2.Setup Send (In Fax mode only) 2.Fax Resolution 1.Contrast

Sets up your machine to poll another fax machine. Prints the received time and date on the top of the received faxes. Changes the lightness or darkness of faxes you send. Sets the default resolution for outgoing faxes.

65 43

34

35

3.Delayed Fax

Sets the time of day in 24 hour format that the delayed faxes will be sent.

36

198

Menu and features

Main Menu 2.Fax (continued)

Submenu 2.Setup Send (In Fax mode only) (continued)

Menu Selections 4.Batch TX (B&W only)

Options On Off*

Descriptions Combines delayed faxes going to the same fax number at the same time of day into one transmission. Sends a fax without using the memory.

Page 37

5.Real Time TX

Next Fax:On Next Fax:Off On Off*

36

6.Polled TX

On Off*

Sets up your machine with a document to be retrieved by another fax machine. Automatically sends a cover page you have programmed.

66

7.Coverpg Setup (B&W only)

Next Fax:On Next Fax:Off On Off* Print Sample

33

8.Coverpage Msg (B&W only) 9.Overseas Mode

Sets up your own comments for the fax cover page. If you are having difficulty sending faxes overseas, set this to on. Stores up to 16 OneTouch Dial numbers, so you can dial by pressing one key (and Black Start or Color Start). Stores up to 300 SpeedDial numbers, so you can dial by pressing only a few keys (and Black Start or Color Start). Sets up to 20 Group numbers for Broadcasting. Sets initial setup for Transmission Verification Report and Fax Journal.

33

On Off*

36

3.Set QuickDial

1.One-Touch Dial

54

2.Speed-Dial

55

3.Setup Groups

56

4.Report Setting

1.Transmission

On On+Image Off* Off+Image

67

2.Journal Period

Off Every 50 Faxes* Every 6 Hours Every 12 Hours Every 24 Hours Every 2 Days Every 7 Days

Sets the interval for automatic printing of the Fax Journal.

67

199

Main Menu 2.Fax (continued)

Submenu 5.Remote Fax Opt

Menu Selections 1.Fwd/Page/Store (B&W only)

Options Off* Fax Forward Paging Fax Storage PC Fax Receive

Descriptions Sets the machine to forward fax messages, to call your pager, to store incoming faxes in the memory (so you can retrieve them while you are away from your machine), or to send faxes to your PC. If you choose Fax Forward or PC Fax Receive, you can turn on the safety feature Backup Print.

Page 58

(Backup Print)

2.Remote Access 3.Print Fax 6.Remaining Jobs

---l

Sets your own code for Remote Retrieval. Prints incoming faxes stored in the memory. You can check which jobs are in the memory and lets you cancel scheduled jobs. Adjusts the equalization for transmission difficulties. VoIP service providers offer fax support using various standards. If you regularly experience fax transmission errors, choose Basic(for VoIP) . Uses the telephone companys Distinctive Ring subscriber service to register the ring pattern with the machine. You can choose the Copy resolution for your type of document. Adjusts the brightness for copies.

62 44 37

0.Miscellaneous

1.Compatibility

High* Normal Basic(for VoIP)

124

2.Distinctive

Off* Set

45

3.Copy

1.Quality

Auto* Text Photo

73

2.Brightness

b -nnnno+ a b -nnnon+ a b -nnonn+ a* b -nonnn+ a b -onnnn+ a

74

200

Menu and features

Main Menu 3.Copy (continued)

Submenu 3.Contrast

Menu Selections

Options b -nnnno+ a b -nnnon+ a b -nnonn+ a* b -nonnn+ a b -onnnn+ a

Descriptions Adjusts the contrast for copies.

Page 74

4.Color Adjust

1.Red

b -nnnno+ a b -nnnon+ a b -nnonn+ a* b -nonnn+ a b -onnnn+ a

Adjusts the red color for copies.

74

D
Adjusts the green color for copies.

2.Green

b -nnnno+ a b -nnnon+ a b -nnonn+ a* b -nonnn+ a b -onnnn+ a

3.Blue

b -nnnno+ a b -nnnon+ a b -nnonn+ a* b -nonnn+ a b -onnnn+ a

Adjusts the blue color for copies.

201

Main Menu 4.Printer

Submenu 1.Emulation

Menu Selections

Options Auto* HP LaserJet BR-Script 3

Descriptions Chooses the emulation mode.

Page See Software Users Guide on the CD-ROM.

2.Print Options

1.Internal Font 2.Configuration 3.Test Print

Prints a list of the machines internal fonts. Prints a list of the machines printer settings. Prints a test page.

3.Output Color

Auto* Color B&W

Chooses color or black & white printed documents. If you choose Auto, the machine selects a suitable option for the document (color or B&W). Returns the PCL setting to the default settings.

4.Reset Printer

1.Reset

2.Exit

5.Calibration

Calibrate Reset

Adjusts the color density or returns the color calibration to the factory setting. Adjust the print position of each color automatically.

6.Auto Regist.

1.Registration

1.Start

2.Exit Set the interval time you want to carry out the auto registration.

2.Frequency

Low Medium* High Off

7.Manual Regist.

1.Print Chart

Print the chart to manually check the registration of the colors. Sets the correction value on the chart you printed from Print Chart .

2.Set Regist.

1 Magenta Left 2 Cyan Left 3 Yellow Left 4 Magenta Center 5 Cyan Center 6 Yellow Center 7 Magenta Right 8 Cyan Right 9 Yellow Right

202

Menu and features

Main Menu 5.USB Direct I/F

Submenu 1.Direct Print

Menu Selections 1.Paper Size

Options A4 Letter* Legal Executive A5 A6 B5 B6 Folio

Descriptions Sets the paper size when printing directly from the USB flash memory drive.

Page 85

D
Sets the media type when printing directly from the USB flash memory drive. 85

2.Media Type

Thin Plain* Thick Thicker Recycled Paper 1in1* 2in1 4in1 9in1 16in1 25in1 1 in 2x2 pages 1 in 3x3 pages 1 in 4x4 pages 1 in 5x5 pages Portrait* Landscape On* Off Normal* Fine Document* Document&Markup Document&Stamps

3.Multiple Page

Sets the page style when printing multiple pages directly from the USB flash memory drive.

85

4.Orientation

Sets the page orientation when printing directly from the USB flash memory drive. Enables or disables the page collation when printing directly from the USB flash memory drive. Sets the print quality option when printing directly from the USB flash memory drive. Sets the PDF option whether to print comments (Markup) or stamps in the PDF file along with the text. Sets the index print option, simple format or details.

85

5.Collate

85

6.Print Quality

85

7.PDF Option

85

8.Index Print

Simple* Details

85

203

Main Menu 5.USB Direct I/F (continued)

Submenu 2.Scan to USB

Menu Selections 1.Resolution

Options Color 150 dpi* Color 300 dpi Color 600 dpi B&W 200 dpi B&W 200x100 dpi Letter* A4 B5 A5 B6 A6

Descriptions Sets the resolution to send the scanned data to USB flash memory drive.

Page See Software Users Guide on the CD-ROM.

2.File Name 3.PictBridge 1.Paper Size

Enter the file name of the scanned data. Sets the paper size when printing data from a camera with using PictBridge. 80

2.Orientation

Letter A4 B5 A5 B6 A6 Then, you will choose: Portrait Landscape

Sets the page orientation when printing data from a camera using PictBridge. If you choose the paper size Letter, A4 or B5, Portrait will be chosen. If you choose A5, B6 or A6, Landscape will be chosen.

80

3.Date & Time

On Off*

Prints the date and time the photo is being taken on the photo. Prints the file name of the data on the photo. Sets the print quality option when printing data from a camera using PictBridge. You can view the Transmission Verification Report for your last 200 outgoing faxes and print the last report. Prints the Help List so you can see at-a-glance how to quickly program your machine.

80

4.File Name

On Off* Normal* Fine

80

5.Print Quality

80

6.Print Reports

1.Transmission

1.View on LCD 2.Print Report

68

2.Help List

68

204

Menu and features

Main Menu 6.Print Reports (continued)

Submenu 3.Tel Index List

Menu Selections 1.Numeric

Options

Descriptions Lists name and numbers stored in the One-Touch and Speed-Dial memory, in numerical or alphabetical order. Lists information about your last 200 incoming and outgoing faxes. (TX means Transmit. RX means Receive.) Lists your settings. Lists your Network settings. Chooses the BOOT method that best suits your needs. (If you choose Auto, RARP, BOOTP or DHCP, you will be asked to enter how many times the machine tries to obtain the IP address.) Enter the IP address. Enter the Subnet mask. Enter the Gateway address. Enter the Node name. Chooses the WINS configuration mode. Specifies the IP address of the primary or secondary WINS server.

Page 68

2.Alphabetic 4.Fax Journal

68

5.User Settings 6.Network Config 7.LAN 1.TCP/IP

1.BOOT Method

Auto* Static RARP BOOTP DHCP

68 68 See Network Users Guide on the CD-ROM.

2.IP Address 3.Subnet Mask 4.Gateway 5.Node Name 6.WINS Config

[000-255]. [000-255]. [000-255]. [000-255] [000-255]. [000-255]. [000-255]. [000-255] [000-255]. [000-255]. [000-255]. [000-255] BRNXXXXXX Auto* Static (Primary) 000.000.000.000 (Secondary) 000.000.000.000 (Primary) 000.000.000.000 (Secondary) 000.000.000.000 On* Off

7.WINS Server

8.DNS Server

Specifies the IP address of the primary or secondary DNS server.

9.APIPA

Automatically allocates the IP address from the link local address range. Sets the IPv6 protocol On.

0.IPv6

On Off*

205

Main Menu 7.LAN (continued)

Submenu 2.Ethernet

Menu Selections

Options Auto* 100B-FD 100B-HD 10B-FD 10B-HD

Descriptions Chooses the Ethernet link mode.

Page See Network Users Guide on the CD-ROM.

3.Scan to FTP

Color 150 dpi* Color 300 dpi Color 600 dpi B&W 200 dpi B&W 200x100 dpi

Sets the resolution to send the scanned data via the FTP server.

0.Factory Reset

1.Reset

1.Yes 2.No

Restores the network settings to the factory default.

2.Exit

8.Machine Info.

1.Serial No. 2.Page Counter

Total Fax/List Copy Print

You can check the serial number of your machine. You can check the number of total pages the machine has printed during its life.

191 191

3.Parts Life

1.Drum 2.Belt Unit 3.PF Kit MP 4.PF Kit 1 5.PF Kit 2 6.Fuser 7.Laser

You can check the percentage of a machine parts life that remains available. PF Kit 2 appears only when the optional LT-100CL tray is installed.

192

4.Reset Menu

Drum Belt Unit PF Kit MP PF Kit 1 PF Kit 2

Resets the machine parts life counter. Appears when you replace the machine part. PF Kit 2 appears only when the optional LT-100CL tray is installed.

167 173

206

Menu and features

Main Menu 0.Initial Setup

Submenu 1.Receive Mode

Menu Selections

Options Fax Only* Fax/Tel External TAD Manual

Descriptions Chooses the receive mode that best suits your needs.

Page 39

2.Date&Time

Puts the date and time on the LCD and in headings of faxes you send. Sets your name and fax number to appear on each page you fax. Chooses the dialing mode. You can shorten the dial tone detect pause.

See Quick Setup Guide.

3.Station ID

Fax: Tel: Name:

4.Tone/Pulse (in Canada) 4.Dial Tone (in USA) 5.Dial Tone (in Canada) 5.Dial Prefix (in USA) 6.Dial Prefix (in Canada) 0.Local Language (in Canada)

Tone* Pulse

Detection No Detection*

124

On Off*

Sets a prefix number that will always be added before the fax number every time you dial.

25

English* French

Allows you to change the LCD language for your country.

See Quick Setup Guide.

207

Entering text
When setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters.

Press the appropriate dial pad key the required number of times to access the characters below: For setting Scan to FTP menu options
Press Key 2 3 4 5 6 7 8 9 one time a d g j m p t w two times b e h k n q u x three times c f i l o r v y four times A D G J M s T z five times B E H K N P U W six times C F I L O Q V X seven times 2 3 4 5 6 R 8 Y eight times a d g j m S t Z

For setting other menu selections


Press Key 2 3 4 5 6 7 8 9 one time A D G J M P T W two times B E H K N Q U X three times C F I L O R V Y four times 2 3 4 5 6 S 8 Z

Inserting spaces To enter a space in a fax number, press c once between numbers. To enter a space in a name, press c twice between characters. Making corrections If you entered a letter incorrectly and want to change it, press d to move the cursor to the incorrect character, and then press Clear/Back. Repeating letters To enter a character on the same key as the previous character, press c to move the cursor right before pressing the key again.

208

Menu and features

Special characters and symbols Press l, # or 0, then press d or c to move the cursor to the symbol or character you want. Press OK to choose it. The symbols and characters below will appear depending on your menu selection. Press l Press # Press 0 for for for (space) ! " # $ % & ' ( ) l + , - . / m :;<=>?@[]^_|{} 0

209

E
General

Specifications

Memory Capacity ADF (automatic document feeder)

64 MB Up to 35 pages (Staggered) [20 lb (80 g/m2)] Recommended Environment for Best Results: Temperature: 68 F to 86 F (20 to 30 C) Humidity: Paper: 50% - 70% Xerox 4200 (20 lb/Letter)

Paper Tray Paper Tray 2 (option) Printer Type Print Method LCD (liquid crystal display) Power Source Power Consumption

250 Sheets [20 lb (80 g/m 2)] 500 Sheets [20 lb (80 g/m 2)] Laser Electrophotography by semiconductor laser beam scanning 16 characters 2 lines 100-120 V AC 50/60 Hz Peak: Copying: Sleep: Standby: Average 1200 W Average 495 W Average 28 W Average 95 W

Dimensions

19.0 in. (482 mm)

17.0 in. (432 mm)

19.2 in. (487 mm)

Weight

Without Drum/Toner Unit: 62.4 lb (28.3 kg)

210

Specifications

Noise level

Sound power Operating (Copying): LWAd = 6.9 Bell Standby: Sound pressure Operating (Copying): LpAm = 54.5 dBA Standby: LpAm = 30 dBA 50 F to 90.5 F (10 to 32.5 C) 41 F to 95 F (5 to 35 C) 20 to 80% (without condensation) 10 to 90% (without condensation) LWAd = 4.4 Bell

Temperature Humidity

Operating: Storage: Operating: Storage:

211

Print media
Paper Input Paper Tray Paper Type: Paper Size: Paper Weight:

Plain paper, Thin paper or Recycled paper Letter, A4, B5, A5, B6, A6, Executive, Legal and Folio 16 to 28 lb (60 to 105 g/m2)

Maximum paper tray capacity: Up to 250 sheets of 20 lb (80 g/m2) plain paper Multi-purpose tray (MP tray) Paper Type: Plain paper, Thin paper, Thick paper, Recycled paper, Bond paper, Envelopes or Labels Width: 2.75 to 8.5 in. (69.9 to 215.9 mm) Length: 4.57 to 16 in. (116.0 to 406.4 mm) Paper Weight: 16 to 43 lb (60 to 163 g/m2) Maximum paper tray capacity: Up to 50 sheets of 20 lb (80 g/m2) plain paper Up to 3 envelopes Paper Tray 2 (option) Paper Type: Paper Size: Paper Weight: Plain paper, Thin paper or Recycled paper Letter, A4, B5, A5, B6, Executive, Legal and Folio 16 to 28 lb (60 to 105 g/m2)

Paper Size:

Maximum paper tray capacity: Up to 500 sheets of 20 lb (80 g/m2) plain paper Paper Output Up to 150 sheets (face down print delivery to the output paper tray)

212

Specifications

Fax
Compatibility Coding System Modem Speed Document Size ITU-T Group 3 MH/MR/MMR/JBIG/JPEG Automatic Fallback: ADF Width: ADF Height: Scanner Glass Width: Scanning Width Printing Width GrayScale Polling Types Contrast Control Resolution Max. 8.2 in. (208 mm) Max. 8.2 in. (208 mm) 256 levels Standard, Sequential Automatic/Light/Dark (manual setting) Horizontal: Vertical Standard: Fine: Photo: Superfine: One-Touch Dial Speed-Dial Groups Broadcasting Automatic Redial Auto Answer Communication Source Memory Transmission Out of Paper Reception
1

33,600 bps 5.8 to 8.5 in. (147.3 to 215.9 mm) 5.8 to 14 in. (147.3 to 356 mm) Max. 8.5 in. (215.9 mm)

Scanner Glass Height: Max. 11.7 in. (297 mm)

203 dot/inch (8 dot/mm) 98 line/in. (3.85 line/mm) (Black) 196 line/in. (7.7 line/mm) (Color) 196 line/in. (7.7 line/mm) (Black) 196 line/in. (7.7 line/mm) (Color) 196 line/in. (7.7 line/mm) (Black) 392 line/in. (15.4 line/mm) (Black)

16 (8 2) 300 stations Up to 20 366 stations (B&W only) Yes,1 time after 5 minutes 0, 1, 2, 3 or 4 rings Public switched telephone network Up to 500 1/400 2 pages Up to 500 1/400 2 pages

Pages refers to the Brother Standard Chart No. 1 (a typical business letter, Standard resolution, JBIG code). Specifications and printed materials are subject to change without prior notice. Pages refers to the ITU-T Test Chart #1 (a typical business letter, Standard resolution, JBIG code). Specifications and printed materials are subject to change without prior notice.

213

Copy
Copy Speed Up to 17 pages/minute (Letter size) (Black) 1 2 Up to 17 pages/minute (Letter size) (Color) 1 2 Color/Monochrome Document Size Yes/Yes ADF Width: ADF Height: Scanner Glass Width: Copy Width: Multiple Copies Reduce/Enlarge Resolution First Copy Out Time 5.8 to 8.5 in. (148 to 215.9 mm) 5.8 to 14 in. (148 to 355.6 mm) Max. 8.5 in. (215.9 mm) Max. 8.26 in. (210 mm)

Scanner Glass Height: Max. 11.7 in. (297 mm) Stacks or Sorts up to 99 pages 25% to 400% (in increments of 1%) Up to 1200 600 dpi Approx. 21 seconds (Black) 3 Approx. 23 seconds (Color) 3
1 2 3

The copy speed may change depending on the type of document you copy. From the standard paper tray and optional paper tray. First copy out time may change if the machine is calibrating or registering itself.

214

Specifications

Scan
Color/Monochrome TWAIN Compliant Yes/Yes Yes (Windows 2000 Professional/XP/ XP Professional x64 Edition/Windows Vista) Mac OS X 10.2.4 or greater WIA Compliant Color Depth Resolution Yes (Windows XP/Windows Vista) 24 bit color Up to 19200 19200 dpi (interpolated) 1 Up to 1200 2400 dpi (optical) 2 Up to 1200 x 600 dpi Document Size ADF Width: ADF Height: Scanner Glass Width: Scanning Width Gray Scale
1

(optical) 3 5.8 to 8.5 in. (148.0 to 215.9 mm) 5.8 to 14 in. (148.0 to 355.6 mm) Max. 8.5 in. (215.9 mm)

Scanner Glass Height: Max. 11.7 in. (297 mm) Max. 8.26 in. (210 mm) 256 levels

Maximum 1200 1200 dpi scanning with the WIA driver in Windows XP/Windows Vista (resolution up to 19200 19200 dpi can be chosen by using the Brother scanner utility) When using the scanner glass When using the ADF

2 3

215

Print
Emulations Printer Driver PCL6 BR-Script (PostScript) Level 3 Host-Based Driver for Windows 2000 Professional/ XP/XP Professional x64 Edition/Windows Vista/ Windows Server 2003 (print only via network) BR-Script (PPD file) for Windows 2000 Professional/ XP/XP Professional x64 Edition/Windows Vista Macintosh Printer Driver for Mac OS X 10.2.4 or greater BR-Script (PPD file) for Mac OS X 10.2.4 or greater Resolution Print Speed 600 600 dpi, 2400 dpi (2400 600 dpi) Up to 21 pages/minute (Letter size) (Black) 1 2 Up to 21 pages/minute (Letter size) (Color) 1 2 First Print Out Time Less than 16 seconds (Black) 3 Less than 17 seconds (Color) 3
1 2 3

The printing speed may change depending on the type of document you print. From the standard paper tray and optional paper tray. First print out time may change if the machine is calibrating or registering itself.

Interfaces
USB LAN cable
1

Use a USB 2.0 interface cable that is no longer than 6 feet (2.0 m). 1 2 Use an Ethernet UTP cable category 5 or greater.

Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface. Third party USB ports are not supported.

216

Specifications

PictBridge
Compatibility Supports the Camera & Imaging Products Association PictBridge standard CIPA DC-001. Visit http://www.cipa.jp/pictbridge for more information. Interface USB direct interface

Direct print feature


Compatibility PDF version 1.6 1, JPEG, Exif + JPEG, PRN (created by MFC-9440CN printer driver), TIFF (scanned by all Brother MFC or DCP models), PostScript3 (created by MFC-9440CN BR-Script 3 printer driver).

The data including JBIG2 image file, JPEG2000 image file and layered files are not supported.

217

Computer requirements
Minimum System Requirements and Supported PC Software Functions Computer Platform & Operating System Version Windows Operating System Windows 2000 Supported PC Processor PC Interface Minimum Software Speed Functions Printing, Fax 3 Minimum Recommended Available Hard RAM RAM Disk Space For Drivers For Applications 256 MB 150 MB 310 MB

USB, PC , Ethernet 4 Professional Scanning Windows XP Home 1 4 Windows XP Professional 1 4 Windows XP Professional x64 Edition 1

Intel Pentium II 64 MB or AMD equivalent 128 MB

AMD Opteron AMD Athlon 64 Intel Xeon with Intel EM64T Intel Pentium 4 with Intel EM64T or AMD equivalent

256 MB

512 MB

Windows Vista Windows Server 2003 Windows Server 2003 x64 Edition
1

Intel Pentium 4 512 MB or equivalent 64-bit supported CPU Printing Ethernet Intel Pentium III 256 MB or AMD equivalent AMD Opteron AMD Athlon 64 Intel Xeon with Intel EM64T Intel Pentium 4 with Intel EM64T or AMD equivalent

1 GB

500 MB 500 MB

512 MB 50MB

Not available

Macintosh Mac OS X Printing, USB 2, PC Fax Operating 10.2.4 or Ethernet System greater send 3, Scanning
1 2 3 4

PowerPC G4/G5, 128 MB Intel Core Solo/Duo, PowerPC G3 350MHz

160 MB 80 MB

400 MB

For WIA, 1200x1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. Third party USB ports are not supported. PC Fax supports black and white only. PaperPort 11SE supports Microsoft SP4 or higher for Windows 2000 and SP2 or higher for XP.

218

Specifications

Consumable items
Toner Cartridge Life Standard Toner Cartridges: TN-110BK (Black): TN-110C , TN-110M , TN-110Y (Cyan, Magenta, Yellow): High-Yield Toner Cartridges: TN-115BK (Black): TN-115C , TN-115M , TN-115Y (Cyan, Magenta, Yellow): Drum Unit Life Expectancy Belt Unit Waste Toner Box
1 2 3 4

2,500 pages 1 1,500 pages 1

5,000 pages 1 4,000 pages 1 Approx. 17,000 pages 2 Approx. 50,000 pages 3 Approx. 20,000 pages 4

DR-110CL: BU-100CL: WT-100CL:

Approx. yields based on 5% page coverage (Letter) Drum yield is approximate, and may vary by type of use. When printing on Letter or A4 size paper When printing on Letter or A4 size paper at 5% print coverage for CMYK each

219

Ethernet wired network


Network board model name LAN Support for NC-6500h You can connect your machine to a network for Network Printing, Network Scanning, PC Fax and Remote Setup. 1 2 Windows 2000 Professional, Windows XP, Windows XP Professional x64 Edition, Windows Vista, Windows Server 2003 and Windows Server 2003 x64 Edition Mac OS X 10.2.4 or greater Protocols IPv4: TCP/IP ARP, RARP, BOOTP, DHCP, APIPA (Auto IP), WINS, NetBIOS name resolution, DNS resolver, mDNS, LPR/LPD, Custom Raw Port/Port9100, IPP, IPPS, FTP server, SSL/TLS, POP before SMTP, SMTP-AUTH, Telnet, SNMPv1, HTTP/HTTPS server, TFTP client and server, SMTP client, APOP, LLTD responder, Raw Port (PC scanner), FTP client (Turned off as default) NDP, RA, DNS, mDNS, LPR/LPD, Custom Raw Port/Port9100, IPP, IPPS, FTP server, SSL/TLS, POP before SMTP, SMTP-AUTH, Telnet, SNMPv1, HTTP/HTTPS server, TFTP client and server, SMTP client, APOP, LLTD responder, Raw Port (PC scanner)

IPv6: TCP/IP

Network type Management utilities 3

Ethernet 10/100 BASE-TX Auto Negotiation (Wired LAN) BRAdmin Light for Windows 2000 Professional, Windows XP, Windows XP Professional x64 Edition, Windows Vista, Windows Server 2003, Windows Server 2003 x64 Edition and Mac OS X 10.2.4 or greater BRAdmin Professional for Windows 2000 Professional, Windows XP, Windows XP Professional x64 Edition, Windows Vista, Windows Server 2003 and Windows Server 2003 x64 Edition Web BRAdmin for Windows 2000 Professional, Windows XP, Windows XP Professional x64 Edition, Windows Vista, Windows Server 2003 and Windows Server 2003 x64 Edition Client computers with a web browser supporting Java 1.

1 2 3

PC Fax Send for Mac Only printing for Windows Server 2003 BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com

220

Glossary

This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased. ADF (automatic document feeder) The document can be placed in the ADF and scanned one page at a time automatically. Auto Reduction Reduces the size of incoming faxes. Automatic fax transmission Sending a fax without picking up the handset of the external telephone or pressing Hook. Automatic Redial A feature that enables your machine to redial the last fax number after five minutes if the fax did not go through because the line was busy. Backup Print Your machine prints a copy of every fax that is received and stored in memory.This is a safety feature so you will not lose messages during a power failure. Batch Transmission As a cost saving feature, all delayed faxes to the same fax number will be sent as one transmission. Beeper Volume Volume setting for the beep when you press a key or make an error. Broadcasting The ability to send the same fax message to more than one location. Cancel Job Cancels a programmed print job and clears the machines memory. CNG tones The special tones (beeps) sent by fax machines during automatic transmission to tell the receiving machine that a fax machine is calling. Coding method Method of coding the information contained in the document. All fax machines must use a minimum standard of Modified Huffman (MH). Your machine is capable of greater compression methods, Modified Read (MR), Modified Modified Read (MMR), JBIG and JPEG, if the receiving machine has the same capability. Communication error (or Comm. Error) An error during fax sending or receiving, usually caused by line noise or static. Compatibility group The ability of one fax unit to communicate with another. Compatibility is assured between ITU-T Groups. Contrast Setting to compensate for dark or light documents, by making faxes or copies of dark documents lighter and light documents darker. Delayed Fax Sends your fax at a specified later time that day. Distinctive Ring A subscriber service purchased from the telephone company that gives you another telephone number on an existing telephone line. The Brother machine uses the new number to simulate a dedicated fax line. Dual Access Your machine can scan outgoing faxes or scheduled jobs into memory at the same time it is sending a fax or receiving or printing an incoming fax.

221

Easy Receive Enables your machine to respond to CNG tones if you interrupt a fax call by answering it. ECM (Error Correction Mode) Detects errors during fax transmission and resends the pages of the fax that had an error. Extension telephone A telephone on the fax number that is plugged into a separate telephone wall jack. External telephone A telephone that is plugged into the EXT jack of your machine. F/T Ring Time The length of time that the Brother machine pseudo/double-rings (when the Receive Mode setting is Fax/Tel) to notify you to pick up a voice call that it answered. Fax Forwarding Sends a fax received into the memory to another pre-programmed fax number. Fax Journal Lists information about the last 200 incoming and outgoing faxes. TX means Transmit. RX means Receive. Fax Receive Code Press this code (l 5 1) when you answer a fax call on an extension or external telephone. Fax Storage You can store faxes in the memory. Fax tones The signals sent by sending and receiving fax machines while communicating information. Fax/Tel You can receive faxes and telephone calls. Do not use this mode if you are using a telephone answering device (TAD).

Fine resolution Resolution is 203 196 dpi. It is used for small print and graphs. Gray scale The shades of gray available for copying and faxing photographs. Group number A combination of One-Touch and SpeedDial numbers that are stored on a OneTouch key or in a Speed-Dial location for Broadcasting. Help list A printout of the complete Menu table that you can use to program your machine when you do not have the Users Guide with you. Journal Period The pre-programmed time period between automatically printed Fax Journal Reports. You can print the Fax Journal on demand without interrupting the cycle. LCD (liquid crystal display) The display screen on the machine that shows interactive messages during OnScreen Programming and shows the date and time when the machine is idle. Manual fax When you lift the handset of your external telephone or press Hook so you can hear the receiving fax machine answer before you press Black Start or Color Start to begin transmission. Menu mode Programming mode for changing your machines settings. OCR (optical character recognition) The bundled ScanSoft PaperPort 11SE with OCR or Presto! PageManager software application converts an image of text to text you can edit.

222

Glossary

One-Touch Keys on the machines control panel where you can store numbers for easy dialing. You can store a second number on each key if you press Shift and the One-Touch key together. Out of Paper Reception Receives faxes into the machines memory when the machine is out of paper. Overseas Mode Makes temporary changes to the fax tones to accommodate noise and static on overseas telephone lines. Paging This feature enables your machine to call your pager when a fax is received into its memory. Pause Allows you to place a 3.5 second delay in the dialing sequence stored on OneTouch keys and Speed-Dial numbers. Press Redial/Pause as many times as needed for longer pauses. PictBridge Allows you to print photos directly from your PictBridge compatible digital camera at high resolution for photo quality printing. Polling The process of a fax machine calling another fax machine to retrieve waiting fax messages. Pulse (Canada only) A form of rotary dialing on a telephone line. Quick Dial List A listing of names and numbers stored in One-Touch and Speed-Dial memory, in numerical order. Real Time Transmission When memory is full, you can send faxes in real time.

Remaining jobs You can check which programmed fax jobs are waiting in the memory and cancel the jobs individually. Remote Access Code Your own four-digit code ( l) that allows you to call and access your machine from a remote location. Remote Retrieval Access The ability to access your machine remotely from a touch tone telephone. Resolution The number of vertical and horizontal lines per inch. Ring Delay The number of rings before the machine answers in Fax Only and Fax/Tel modes. Ring Volume Volume setting for the machines ring. Scanning The process of sending an electronic image of a paper document into your computer. Search An electronic, alphabetical listing of stored One-Touch, Speed-Dial and Group numbers. Speed-Dial A pre-programmed number for easy dialing. You must press Search/Speed Dial, then enter the threedigit Speed-Dial location and press Black Start or Color Start to begin the dialing process. Station ID The stored information that appears on the top of faxed pages. It includes the senders name and fax number. TAD (telephone answering device) You can connect an external device or answering machine to the EXT. jack of your machine.

223

Telephone Answer Code (Fax/Tel mode only) When the machine answers a voice call, it pseudo/double-rings. You can pick up at an extension telephone by pressing this code (# 5 1). Temporary settings You can select certain options for each fax transmission and copy without changing the default settings. Tone A form of dialing on the telephone line used for Touch Tone telephones. Transmission The process of sending faxes over the telephone lines from your machine to the receiving fax machine. Transmission Verification Report A report for each transmission, that shows its date, time and number. User Settings List A printed report that shows the current settings of the machine.

224

G
A

Index
Control panel overview .............................. 6 ControlCenter2 (for Macintosh) See Software Users Guide on the CD-ROM. ControlCenter3 (for Windows) See Software Users Guide on the CD-ROM. Copy brightness ............................................. 74 color saturation ..................................... 75 contrast ................................................ 70 Enlarge/Reduce key ............................. 71 enter copy mode .................................. 70 keys .................................................. 7, 71 multiple ................................................. 70 N in 1 (page layout) .............................. 75 Options key .................................... 71, 72 out of memory ...................................... 77 quality ................................................... 73 single .................................................... 70 sort (ADF only) ..................................... 73 temporary settings ................................ 71 tray selection ........................................ 76 using ADF ................................18, 73, 76 using scanner glass .................19, 75, 76 Cordless telephone (non-Brother) ........... 51 Cover page .............................................. 33 custom comments ................................ 33 for all faxes ........................................... 34 for next fax only .................................... 33 printed form .......................................... 34 Custom Ringing ....................................... 45

Accessories and supplies ......................... iii ADF (automatic document feeder) ...........30 using .....................................................18 Answering machine (TAD) connecting ............................................48 Apple Macintosh See Software Users Guide on the CD-ROM. Automatic fax receive ............................................40 easy receive .......................................42 fax redial ...............................................54

B
Belt unit ..................................................173 Broadcasting ............................................31 Canceling ..............................................32 setting up groups for .............................56 Brother accessories and supplies ....................... iii Brother numbers ...................................... i Customer Service .................................... i FAQs (frequently asked questions) ......... i product support ........................................ i service centers ........................................ ii warranties .................................... iv, v, vii

C
Canceling broadcast in process .............................32 fax jobs in memory ................................37 jobs awaiting redial ...............................37 print jobs ................................................. 7 remote fax options ................................61 Cleaning corona wire .........................................147 drum unit .............................................151 laser scanner window .........................143 scanner ...............................................142 Connecting external TAD (answering machine) .......47 external telephone ................................51 two-line external TAD or telephone ......49 Consumable items .................................158

D
Data Ident-A-Call ..................................... 45 Data LED ............................................... 6, 8 Delayed batch transmission .................... 37 Dialing a pause ................................................ 54 access codes and credit card numbers ............................................... 57 automatic fax redial .............................. 54 groups (broadcasting) .......................... 31 manual ................................................. 52 one-touch ............................................. 52 speed-dial ............................................. 52 using the Search key ............................ 53
225

Direct print ......................................... 84, 85 Direct key ......................................... 7, 85 specification ........................................217 Distinctive ring ..........................................45 setting ring pattern ................................46 turning off ..............................................47 Document how to load ADF ....................................................18 scanner glass .....................................19 jam ......................................................131 Drum unit checking (remaining life) .....................192 cleaning ...................................... 147, 151 replacing .............................................166 Dual access .............................................35

E
Enlarge/Reduce key .................................71 Envelopes ............................ 10, 12, 15, 17 Equalization ...........................................124 Error messages on LCD ........................125 Change Belt Unit .................................173 Comm. Error .......................................126 Drum End Soon ..................................166 Init Unable XX .....................................127 No Paper .............................................127 Not Registered ......................................52 Out of Memory ....................................128 Print Unable XX ..................................128 Scan Unable XX ..................................129 Toner Life End ....................................161 Toner Low ...........................................161 Waste Toner Soon ..............................178 Extension telephone, using ............... 50, 51 External telephone, connecting ......... 50, 51

F
Fax codes changing ........................................ 51, 62 fax receive code ............................. 50, 51 remote access code ..............................62 telephone answer code .................. 50, 51 Fax forwarding changing at the machine .......................58 changing remotely .......................... 63, 64 programming a number .........................58

Fax storage ............................................. 59 printing from memory ........................... 44 turning off ............................................. 61 Fax, stand-alone receiving ............................................... 39 at end of conversation ....................... 43 backup print .................. 58, 60, 61, 130 easy receive ...................................... 42 fax forwarding .............................. 58, 64 fax receive stamp .............................. 43 from extension telephone ............ 50, 51 paging ............................................... 59 polling receive ................................... 65 reducing to fit on paper ..................... 43 retrieving from a remote site ........ 63, 64 ring delay, setting .............................. 41 sequential polling .............................. 65 telephone line interference .............. 124 sending ........................................... 20, 30 at end of conversation ....................... 37 broadcasting ...................................... 31 canceling from memory ..................... 37 contrast ............................................. 34 delayed batch .................................... 37 delayed fax ........................................ 36 from ADF ........................................... 30 from memory (dual access) ............... 35 from scanner glass ............................ 30 manual .............................................. 37 overseas ............................................ 36 polled transmit ................................... 66 real time transmission ....................... 36 resolution ........................................... 35 telephone line interference .............. 124 Fax/Tel mode answering at extension telephones ...................................... 50, 51 easy receive ......................................... 42 F/T ring time (double-ring) .................... 41 fax receive code ............................. 50, 51 receiving faxes ..................................... 50 ring delay .............................................. 41 telephone answer code .................. 50, 51 Folio .............................................10, 21, 75

G
Gray scale ..................................... 213, 215 Groups for broadcasting .......................... 56

226

H
HELP ........................................................68 Help List ................................................68 LCD messages ...................................193 Menu Table ................................ 193, 195 using menu keys .................................193 Hook key ....................................... 7, 50, 51

I
Ident-A-Call ..............................................45 Ident-A-Ring .............................................45

J
Jacks convert to RJ11 jack triplex adapter ....................................49 EXT external telephone .............................51 TAD (answering machine) .................47 Jams document ............................................131 paper .......................................... 131, 132 Job Cancel key ................................. 7, 109

Manual dialing ................................................... 52 receive .................................................. 39 transmission ......................................... 37 Memory adding DIMM (option) ......................... 104 installing .......................................... 105 storage ............................................... 193 Menu Table ................................... 193, 195 using menu keys ................................ 193 Mode, entering copy ...................................................... 70 fax ........................................................ 30 scan ........................................................ 7 Multi-line connections (PBX) ................... 50

N
N in 1 (page layout) ................................. 75 Network faxing See Software Users Guide on the CD-ROM. printing See Network Users Guide on the CD-ROM. scanning See Software Users Guide on the CD-ROM.

L
Labels ......................................... 10, 14, 17 LCD (liquid crystal display) ............... 6, 193 contrast .................................................24 Help List ................................................68

O
One-touch changing ............................................... 55 setting up .............................................. 54 using ..................................................... 52 Out of Memory message ....................... 38, 77, 83, 86, 128

M
Machine information checking remaining life of parts ..........192 page counters .....................................191 status LED ..............................................8 Macintosh See Software Users Guide on the CD-ROM. Maintenance, routine .............................141 checking the remaining life of parts ....192 replacing belt unit ............................................173 drum unit ..........................................166 toner cartridge ..................................161 waste toner box ...............................178

P
Packing and shipping the machine ........ 183 Page layout (N in 1) ................................. 75 Paging ..................................................... 59 programming your pager number ......... 59 Paper ................................................. 9, 212 how to load ........................................... 15 jam ..................................................... 132 size ......................................................... 9 size of document ..................18, 214, 215 type .................................................. 9, 20
227

PaperPort 11SE with OCR See Software Users Guide on the CD-ROM and Help in the PaperPort 11SE application to access How-to-Guides. PC Fax See Software Users Guide on the CD-ROM. Personalized Ring ....................................45 PictBridge DPOF printing .......................................82 specification ........................................217 Polling polled transmit .......................................66 polling receive .......................................65 sequential polling ..................................65 Power failure ..........................................193 Print difficulties ............................................106 Direct key ................................................7 drivers .................................................216 fax from memory ...................................44 Job Cancel key .............................. 7, 109 keys .........................................................7 paper jams ..........................................132 quality ..................................................113 reports ...................................................68 resolution ............................................216 Secure key ..............................................7 specifications ......................................216 Printing See Software Users Guide on the CD-ROM. Programming your machine ...................193

one-touch dial changing ............................................ 55 setting up ........................................... 54 using .................................................. 52 search ................................................... 53 speed-dial changing ............................................ 55 setting up ........................................... 55 using .................................................. 52

R
Redial/Pause key .............................. 54, 57 Reducing copies ................................................... 71 incoming faxes ..................................... 43 Remote retrieval ...................................... 62 access code ......................................... 62 commands ............................................ 64 getting your faxes ................................. 63 Remote setup See Software Users Guide on the CD-ROM. Replacing belt unit ............................................... 173 drum unit .................................... 166, 167 toner cartridge .................................... 161 waste toner box .................................. 178 Reports .............................................. 67, 68 Fax Journal ..................................... 67, 68 journal period .................................... 67 Help List ............................................... 68 how to print ........................................... 68 Network Configuration .......................... 68 Quick-Dial List ...................................... 68 Transmission Verification ..................... 67 User Settings ........................................ 68 Resolution copy .................................................... 214 fax (standard, fine, superfine, photo) ........................................... 35, 213 print .................................................... 216 scan .................................................... 215 setting for next fax ................................ 35 Resolution key ..................................... 7, 35 Ring delay, setting ................................... 41 RingMaster .............................................. 45

Q
Quality (copying) ......................................73 Quick-dial .................................................54 access codes and credit card numbers ................................................57 broadcasting .........................................31 using groups ......................................31 group dial changing ............................................55 setting up groups for broadcasting .....56

228

S
Safety instructions ....................................98 Scanner glass, using ................................19 Scanning See Software Users Guide on the CD-ROM. Search/Speed Dial key ............... 52, 53, 56 Security Secure key ..............................................7 Setting lock ...........................................26 Serial number how to find............... See inside front cover Service centers .......................................... ii Shipping the machine ............................183 SimpleBiz Fax & Alternate Number Ringing .....................................................45 Sleep time ................................................24 Smart Ring ...............................................45 Sort ................................................... 70, 73 Speed-dial changing ...............................................55 setting up ..............................................55 using .....................................................52

Troubleshooting ..................................... 106 document jam ..................................... 131 error messages on LCD ..................... 125 if you are having difficulty copy quality ..................................... 108 incoming calls .................................. 107 network ............................................ 110 paper handling ................................ 110 print quality .............................. 110, 113 printing .................................... 106, 108 scanning .......................................... 109 software ........................................... 109 telephone line .................................. 124 paper jam ........................................... 132 Two-line telephone system ...................... 49

V
Volume, setting beeper .................................................. 23 ring ....................................................... 23 speaker ................................................ 23

W
Warranties .................................................iv Canada .................................................. vii Notice-Disclaimer ................................... iv USA .........................................................v Waste toner box .................................... 178 World Wide Web .........................................i

T
TAD (telephone answering device), external ............................................. 39, 49 connecting ..................................... 47, 48 recording OGM .....................................48 with two-line jack ...................................49 Teen Ring ................................................45 Telephone line connections ...........................................48 difficulties ............................................107 interference .........................................124 multi-line (PBX) .....................................50 roll over lines .........................................48 two-line telephone system ....................49 Temporary copy settings ..........................71 Text, entering .........................................208 Toner cartridge, replacing ......................161 Toner save ...............................................24 Tray selection ...........................................76 Tray use, setting copy ......................................................21 fax .........................................................22 print .......................................................22

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EQUIPMENT ATTACHMENT LIMITATIONS (Canada only)


NOTICE This product meets the applicable Industry Canada technical specifications. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.

Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Htel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6

Visit us on the World Wide Web http://www.brother.com

These machines are made for use in the USA and Canada only. We cannot recommend using them overseas because it may violate the Telecommunications Regulations of that country and the power requirements of your machine may not be compatible with the power available in foreign countries. Using USA or Canada models overseas is at your own risk and may void your warranty.

USA/CAN