Add: B-7&8, Ganesh Nagar,Pandav Nagar Complex, New Delhi-92 www.scsuniversal.

com

SIDDHARTHA CONSULTANCY SERVICES

We are a consulting firm based in New Delhi India having high profile team of Certified Lead Auditors for (ISO 9001, ISO 14001, OHSAS 18001, ISO 22000, and ISO 27001 Having wide & variety of professional experience and exposure to latest best practices followed globally. Our objective is to adding value to those enterprises looking to drive-up business. At SCS we provide business solutions to meet the vast majority of company needs around business improvement, hassle-free operations, excellence, and growth.

The quality services we deal are as follows. • • • • • • • • ISO 9001 - Quality Management System ISO 14001 - Environment Management System OHSAS 18001 - Occupational Health & Safety ISO 22000, BRC, HACCP - Food Safety Management ISO/TS 16949 Global Automotive Management System ISO 27001 - Information security Management System SDLC, CMMi – Software Development Life Cycle Design Management

At SCS we believe in offering high-quality integrated services to fulfill our customers’ requirements and expectations. Our unmatched resources and understanding of global economics translate into consistent quality of customer services. Our aim is to turn knowledge in to reality for the benefit of our customers, our people and our societies. SCS has team of qualified Consultants which include Engineers with Management Backgrounds with vast Industrial Expertise. Our Values: Hard and dedicated team work coupled with integrity & Commitments towards People and Societies. We believe in change. We are thankful to give us an opportunity to introduce you the roadmap for effective mapping of your existing system to Quality management system ISO 9001:2008 requirements. Below please find ISO 9001 overview along with scope and activity plan for Documentation, Training and implementation. We will appreciate your response in order to explain you in detail about our proposal, but if you have any question in the mean time, you can reach us on above mentioned address. Sincerely yours, Gajendra Khare Director- Siddhartha Consultancy Services Contact – Mr. Gajendra KhareMobile- 09971090494, gkhare@scsuniversal.com gajendra.khare@gmail.com Add: B-7&8, Ganesh Nagar,Pandav Nagar Complex, New Delhi-92

www.scsuniversal.com

Add: B-7&8, Ganesh Nagar,Pandav Nagar Complex, New Delhi-92 www.scsuniversal.com

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WHAT IS QMS
A quality management system in accordance with ISO 9001:2008 will provide your organization with a set of processes that ensure a common sense approach to the management of your organization. The system should ensure consistency and improvement of working practices, which in turn should provide products and services that meet customer's requirements. ISO 9000 is the most commonly used international standard that provides a framework for an effective quality management system.

What is ISO 9000?

WHAT IS ISO 9001?

The ISO 9000 family is primarily concerned with "quality management". This means what the organization does to fulfill: - The customer's quality requirements, and - Applicable regulatory requirements, while aiming to Enhance customer satisfaction, and - Achieve continual improvement of its performance in pursuit of these objectives. ISO 9001:2008, The requirement standard, includes the following main sections: 1. Quality Management System 2. Management Responsibility 3. Resource Management 4. Product Realization 5. Measurement Analysis and Improvement

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Improves

O 9001:2008 Implementation Benefit • POLICIES & OBJECTIVES set by 'top management' • understanding customer's requirements with a view to achieving CUSTOMER SATISFACTION • improved internal and external Communications • Greater understanding of the organization's processes • Understanding how statutory and regulatory requirements impact on the organization and your Customers • clear responsibilities and authorities agreed for all staff • improved use of time and resources • reduced wastage • Greater consistency and traceability of products and services • Improved morale and motivation • Customer Confidence, Satisfaction and TRUST • Level of Assurance in Organisational QUALITY • Conformance to Legal and Regulatory Requirements • Organisational PROFITABILITY • Ability to Differentiate Organisation for Competitive Advantage • Organisational Credibility & Reputation

Commitment • Continuous Improvement • Preparedness for Independent Review • Measure against Best Practice

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ISO 9001:2008 Why, what and how?
CONTENTS 1.0 2.0 3.0 4.0 5.0 6.0 WHY ISO 9001 STEPS TO ISO 9001 CERTIFICATION AGENCIES CERTIFICATION DETAILS ISO 9001:2008 STANDARD ISO 9001:2008 – IMPLEMENTATION SCHEDULE

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1.0

WHY ISO 9001? Many companies have benefited by adopting ISO 9001 Quality standards in their manufacturing process. Over the period of time this benefit has extended to nonmanufacturing firm like Hospitals, Banks, Entertainment, Educational Institutions, Consultancy firms etc. ISO 9001 is perceived as an affective management tool for improving the levels of Quality, Reliability and Performance on a continual basis, be it in manufacturing units or in service sector. Plan what you do - do as per the plan - check for the expected results – act for correcting the same leading to continual improvement - being the MOTTO of ISO 9001, brings in some inherent benefits to an Institute. These could be tangible and non-tangible. Although the basic system exists in any Institute, what are lacking are planned activities towards,
Customer Requirements – Understandings at all levels and deliver quality education to attain good reputation in the society. Linking of existing procedures to the education service delivery process to attain process capability and meet targets / expectations. Mechanism for identifying non-conforming areas through Internal Audits, Corrective / Preventive mechanisms for continuous improvements.

BENEFITS Planning each and every activity puts in some discipline into the system which avoids duplication or missed/ delayed actions causing delays / added costs. Doing as per the plan ensures Consistency in the education delivery process. Documenting the process/ activities generate means for audit, basis for corrective action and continuous process improvements. Training new personnel becomes easier with the documented procedures/ instruction. Better implementation and sustaining of procedures/forms introduced as the system is subject to audit. Operations will tend to shift towards System orientated from Person oriented. Better standing in the market. Education delivery service marketed shall be from an ISO 9001 certified Institute.
Proposal date 07 September, 2009

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MYTHS “ISO 9001 slows down the process and calls for lot of documentation to be maintained” or “ISO 9001 is generating records to satisfy the ISO auditors”. Proper planning, documenting only as much as it is necessary to ensure the quality of Product / service and meeting the ISO 9001 requirements, the myth can be proved wrong. With use of computers the manual maintenance of records has been reduced if not eliminated in many areas. When we are habituated to work “Paper-less” (verbal/ adhoc communication), any effort to document the process, appears to be extra effort. One need to come out of this MYTH, develop faith in the ISO system, put good sincere efforts so the real benefits to the Institute can be derived. HOW DOES ISO WORK Every education institute has some system or other and managed to meet the requirements and developed based on the effort and reputation developed in the society. This process happens with or with out ISO. Then what is ISO going to do? ISO Quality Management system shall provide following in more systematic manner, in many Institutes most of the systems already exist and only needs to be captured in auditable formats and provide linkages. Introduce systems in various activities/ function based on the ISO Standard, streaming lining the processes followed, procedures, Instructions, form/format used, records maintained etc., carried out for the education service delivered. Introduced focused measurement system, for collecting process data / MIS, analyzing the same and identifying the weak areas and working for improvement. Introduce planned Internal Quality Audit for the system and systematic review by Top Management for effectiveness Resource management in terms of Human Resource (Competencies identification and development through training), Infrastructure and Work Environment for meeting education service delivery requirements. If the ISO process is seriously taken at all levels of the management and operations, it is bound to give in lot of improvements in the performance of the Institute.
Proposal date 07 September, 2009

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2.0

STEPS TO ISO 9001 1. ISO awareness to Management and Senior Staff. 2. Study existing system, identify the gaps. 3. Identify Processes carried out in the functions and develop system for the same. 4. Set departmental objectives identify measures and set mechanism for measuring the data, analyzing the data and taking actions for improvements 5. Quality System Documentation (Procedures, Work Instruction, and Forms/Format) linked to the Process identification. 6. Generation of Quality policy, Objectives and Measures. 7. Re-define the Resource Management to measure competency of all the staff and demonstrate improvements in the competency through HRD 8. Quality Manual development and finalization. 9. Internal auditors training for reporting non-conformities in Quality System. 10.Conduct Internal Audits and fine-tune the system. 11.Monitor implementation through Management Review meetings. 12.Application to the certification agency. 13.Pre-assessment audit by certification agency (Optional). 14.Compliance audit by certification agency. 15.CERTIFICATION.

Proposal date 07 September, 2009

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Major focus of this exercise shall be 1. System development shall be based on the ISO as applicable to include, a. Admission process b. Subject / Topic detailing process c. Teaching lecture planning, course material preparation and execution planning process d. Standardize teaching material and progressively upgrading year-on-year. e. Evaluation (Examination ) process, calibration of evaluation methods f. Library, g. Human Resource development – develop competency process h. Purchase / stores function for requirements need for education delivery process i. Hiring of experts process j. Management process for effective implementation of system k. System related process (Document control, Record control, Control of nonconforming process (Like lasses not conducted, attendance requirements not met, students failing etc.), internal audit, corrective actions and preventive actions. 2. Bring in awareness among staff on the basic system concept based on ISO 9001 QMS. 3. Systems are implemented with the basic intention of continual improvement rather than only show compliance for ISO auditors. 4. Orient everyone in the Institute to operate based on activities which are value adding. If we can divide above into following major activities, the scope of work from our side and support required from your side shall be as follows, Sn Activity SCS Documentation - Quality Manual - Quality Procedures This shall be primarily - Work done by SCS. Instructions - Forms / Formats This shall be done by us System Development based on the existing Client Firm Information and details shall be provided by the firm. Information and details shall be provided by the

1

2

Proposal date 07 September, 2009

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3

Implementation

practices / system already Firm existing in the firm Functions In-charge shall be responsible for Monitoring by SCS implementation of the system as finalized. To be carried out by the firm under guidance / support from SCS. To be carried out by the firm under guidance / support from SCS

4 5 6

Training - Internal Quality Audit/ SCS By Awareness Internal Quality Audit Monitored by SCS Management Review Monitored by SCS Meeting

Main Resource required – Management Representative who shall be focal point for system development, maintenance and improvements. Shall be main focal point for our interaction. A team can be formed to distribute the development work among staff such that there is involvement and commitment to implement.

Proposal date 07 September, 2009

Add: B-7&8, Ganesh Nagar,Pandav Nagar Complex, New Delhi-92 www.scsuniversal.com

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3.0

CERTIFICATION AGENCIES The ISO 9001 certification is granted after audit by a number of certification agencies. There are a number of foreign agencies operating world wide providing ISO 9001 certification. These are DNV, BVQI, ISOQAR, KPMG, TuV, SAQAS, etc. There are also Indian agencies granting certification, these are BIS and STQC. Guidance shall be given to client in selecting the certification agencies at appropriate time of the ISO 9001 activities. In principle if we narrow down on the Certification agencies, quotations may be obtained and finalized. The cost of certification charged by the certification agencies depends on the size and area of operation to be covered. The cost of certification fees charges depends from Agencies to agencies and includes Registration fees Certification audit fees Surveillance audit fees .

4.0

CERTIFICATION DETAILS One of the requirements of the ISO 9000 standard is that it has to be updated once in 6 years. The first standard in the series was released in the year 1987 and first revision was released in the year 1994. There were shortcomings in the earlier released standard (1987 / 1994) which came up through feedback from users / Institutes of the standard. Major feedback included comments like more focus on documentation and less on the improvement, not compatible with other standard in the series like ISO 140000 (Environmental Management Systems) etc. Based on the feedbacks, the ISO 9000:1994 series (ISO 9001/ISO 9002/ ISO 9003 of 1994 edition) were updated and changed to ISO 9001:2008 with effect from December 2008. Based on the activities carried out in the Institute, the scope of certification has to be defined and certificate issued accordingly.

Proposal date 07 September, 2009

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5.0

ISO 9001:2008 Standard In the revised standard ISO 9001:2008, the earlier requirement of 20 clauses are grouped under five major heads based on the eight Management Principles. Section 4: Quality Management System Section 5: Management Responsibility Section 6: Resources management Section 7: Product Realization Section 8: Measurement, Analysis and Improvement The definition of Management Principles and the Eight Management Principles than can used by the Top Management are, Management Principles. A quality management principle is a comprehensive and fundamental rule or belief, for leading and operating an Institute, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stakeholders. Principle 1 — Customer-Focused Organization Organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations. Principle 2 — Leadership Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives. Principle 3 — Involvement of People People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit. Principle 4 — Process Approach A desired result is achieved more efficiently when related resources and activities are managed as a process. Principle 5 — System Approach to Management Identifying, understanding and managing a system of interrelated processes for a given objective improves the organization’s effectiveness and efficiency. Principle 6 — Continual Improvement Continual improvement should be a permanent objective of the organization.

Proposal date 07 September, 2009

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Principle 7 — Factual approach to decision making Effective decisions are based on the analysis of data and information. Principle 8 — mutually beneficial supplier relationships An organization and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value.

Proposal date 07 September, 2009

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6.0

ISO 9001 CERTIFICATION IMPLEMENTATION – Schedule (Minimum recommended)

Sn 1. 2. 3.

ACTIVITIES 1 ISO awareness to Management and Executives. Study existing system, identify the gaps. Identify Processes carried out in the departments and develop format for recording the same. Set departmental objectives identify measures and set mechanism for measuring the data, analyzing the data and taking actions for improvements Quality System Documentation (Procedures, Work Instruction, and Forms/Format) linked to the Process identification. Generation of Quality policy, Objectives and Measures. Re-define the Resource Management to measure competency of all the staff and demonstrate improvements in the competency through HRD Quality Manual development and finalization. Internal auditors training for reporting non-conformities in Quality System. Conduct Internal Audits and fine-tune the system. Monitor implementation through Management Review meetings. Application to the certification agency. Compliance audit by certification agency. CERTIFICATION 2

MONTHS 3 4 5 6

4.

5. 6. 7. 8. 9. 10. 11. 12. 13. 14.

NOTE: (1)

indicates the activity planning in that particular month.

Proposal date 07 September, 2009

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Director, Mr. Gajendra Khare

Mr. Khare has about 14 years of working experience with many prestigious organizations of the country and overseas in the field of Human Resource Development (HRD), Administration, Laisioning, ISO-9000, MIS (Management Information Systems) and others. He has worked on a number of HRD and quality related and laisioning assignments of various organizations. He has also worked in the area of Management Information Systems and implemented ERP modules in industries. He has been a member of various professional organizations in the fields of HR and quality etc. Mr Khare has developed and implemented various HR solutions to the industries successfully. He has also implemented ISO-9001:2008, ISO 13485:2003 CE and WHO: GMP certification and also handled various administrative and laisioning assignments and completed successfully. Contact: +919971090494; gkhare@scsuniversal.com; gajendra.khare@gmail.com, web: www.scsuniversal.com

Proposal date 07 September, 2009