THE CITY

OF

OFFICE

NEW YORK

OF THE

M AYO R

N E W Y O R K , N Y 10 00 7

FOR IMMEDIATE RELEASE September 29, 2009 No. 422 www.nyc.gov MAYOR BLOOMBERG PRESENTS EIGHT-YEAR REVIEW OF MAYOR’S MANAGEMENT REPORT DATA ON PERFORMANCE OF CITY GOVERNMENT Progress in all Major Categories of Government Services Mayor Michael R. Bloomberg today presented an eight-year review of the Mayor’s Management Report (MMR), which shows progress in all six major categories of City government services: public safety, quality of life, public health, education, human services and economic development. “Over the past eight years, we’ve incorporated the best ideas from the private and public sectors to guide how we deliver services and how we assess their delivery,” said Mayor Bloomberg. “We’ve pledged to do more with less, and we have. Even in the teeth of this national recession, public safety and quality of life continue to improve, our schools are improving and City services continue be delivered more efficiently and effectively.” The City’s performance management principles and data reporting have been reformed during the past eight years to focus on ensuring:    Transparency – providing a wide array of data from various sources with clear performance summaries; Accessibility – offering flexible, dynamic, easy-to-use tools with frequent updates; and Accountability – focusing on measures that have a direct impact on New Yorkers.

The MMR was overhauled by the Bloomberg Administration in 2002, transforming the report into a more easily understandable and usable document. The Administration has continually updated and refined the MMR to enhance its value as a tool for taxpayers to evaluate the performance of their government. Since 2002, the MMR has been put online, reformatted into an easy-to-use dashboard style and had computer-mapped data added so New Yorkers can evaluate agency performance neighborhood by neighborhood. This year, a new category of metrics to evaluate (more)

customer service, such as wait times for walk-in and call centers and turn-around time for correspondence and emails, have been added to the MMR. The City’s data reporting was modernized to go beyond the annual MMR when the Administration created the Citywide Performance Reporting (CPR) tool in 2008. CPR is updated monthly and provides a real-time, easy-to-use online snapshot of City agency performance. Since 2002, the Administration has improved existing channels for data collection and added new ways to collect the performance data included in the City’s reporting documents. There are now three key methods in use: Internal Data Collection:    Mayor’s Management Report Citywide Performance Reporting Customer Service Data – tracking customer service standards for each service delivered through walk-in facilities, call centers, correspondence or web sites.

Direct Customer Feedback:    311 – calls for information and services are tracked and monitored to better direct resources 311Online – a new channel for citizens to get information and request City services, with requests tracked and monitored. NYC Feedback: Citywide Customer Survey − captured the opinions of thousands of New Yorkers about key government services in the largest municipal services survey ever conducted in the United States. Agency Specific Surveys – capturing important statistics on service delivery and customer satisfaction.

Trained Observers:   NYC*SCOUT/Scorecard – members of the Mayor’s Office of Operations visit every City street once a month to identifies quality of life conditions. Customer Service Group Secret Shoppers – members of the Mayor’s Office of Operations routinely monitor the quality of service delivered to customers at City service centers and call centers.

The Mayor presented the following eight-year review of MMR data during his presentation:

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Public Safety Critical Indicator Performance Report Major felony crime • Murder and non-negligent manslaughter • Forcible rape • Robbery • Felonious assault • Burglary • Grand larceny • Grand larceny auto Major felony crime in housing developments Major felony crime in transit system Average response time to all crimes in progress (minutes:seconds) Average response time to structural fires (minutes: seconds) Combined response time to life-threatening medical emergencies by ambulance and fire units (minutes: seconds) Civilian fire fatalities Serious fires per 1,000 structural fires (New Category) Traffic fatalities Overall traffic crashes (New Category) Counterterrorism training (hours) Population in City jails (average daily) Construction related incidents (New Category) Construction related injuries (New Category) Construction related fatalities (New Category) Construction incident inspections resulting in violations (New Category)
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Fiscal 2001 172,646 632 1,394 29,796 24,803 34,982 48,811 32,228 6,394 4,076 10:06 4:16 6:00 107 NA 386 NA 219,2811 14,490 NA NA NA NA

Fiscal 2005 136,49 1 537 1,243 24,243 17,728 25,221 48,360 19,159 5,112 3,383 7:12 4:31 5:58 92 116 300 172,36 2 347,60 7 13,576 214 2 87 2 11
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Fiscal 2009 110,828 473 762 20,641 16,112 19,584 41,468 11,788 4,275 2,196 7:18 4:05 5:45 78 97 276 177,90 9 363,61 7 13,362 543 233 5 74.1%

Positive or Stable Trend

12.8% 2

Fiscal 2002 data Fiscal 2006 data

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Quality of Life Positive or Stable Trend

Critical Indicator Performance Report Streets rated acceptably clean Catch basin backup resolution time (days) Sewer backup resolution time (hours) Number of potholes repaired Pothole work orders closed within 30 days Average time to close a pothole work order where repair was done (days) (New Category) Parks rated acceptable for overall condition Parks rated acceptable for cleanliness Trees planted - cumulative since Fiscal 20011 Total recreation center attendance Total Library attendance (000) (New Category) Graffiti sites cleaned (New Category) Average time to close emergency complaints in non-public housing (days) (New Category) Total non-public housing violations issued (000) Total non-public housing violations removed (000) Average time to resolve elevator complaints in public housing (hours) Average outage per elevator per month in public housing (New Category) Average time to resolve non-emergency complaints in public housing (days) Pest control exterminations performed (000) Restaurants inspected Food service establishments that require reinspection DEP 311 Noise inquiries Noise complaints not requiring access to premises responded to within seven days Total noise inspections conducted (DEP) Noise violations (combined DEP & NYPD) Quality of Life summonses (NYPD)
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Fiscal 2001 85.9% 8.7 4.2 121,331 70% NA 85% 91% NA 3,103,00 9 NA NA NA 322 359 NA NA 11.0 64.9 98.8% 13.9% NA 91% 3 9,530 5,452 526,080

Fiscal 2005 91.5% 6.5 5.8 216,107 98% NA 87% 92% 46,616 3,001,68 8 37,615 NA NA 483 495 9.6 2 NA 12.9 88.1 100.0% 17.5% 66,165 80% 18,520 20,800 678,234

Fiscal 2009 95.8% 7.0 5.6 224,648 NA 4.1 82% 90% 108,110 3,193,64 6 46,038 8,868 12.1 533 707 11.4 1.1 5.1 29.0 99.1% 24.3% 77,082 85% 21,343 16,219 544,213

NA --

NA NA

NA

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Trees planted are street trees. Fiscal 2006 data 3 Pre-311 figure

Public Health

Critical Indicator Performance Report Infant mortality per 1,000 live births (CY) HHC Prenatal patients retained in care through delivery Hospitalizations for asthma per 1,000 children aged 0-14 (CY) HHC Emergency room revisits for asthma (CY) - Adult asthma patients - Pediatric asthma patients Children in the public schools who have completed required immunizations New lead poisoning cases – children aged 6 months to 6 years Children with Early Intervention service plans (CY) (000) New adult AIDS cases diagnosed (CY) Syphilis cases New tuberculosis cases reported and confirmed (CY) West Nile virus cases reported (CY) Deaths due to drug abuse (CY) Percent of adults who smoke (CY) Persons enrolled in public health insurance (000) Average time spent by patient for an HHC primary care visit (minutes) - Adult medicine (New Category) Average time spent by patient for an HHC primary care visit (minutes) - Women's health (New Category) Average time spent by patient for an HHC primary care visit (minutes) - Pediatric medicine (New Category)
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Fiscal 2001 6.1 81.3% 6.2 7.5% 4.0% 93.0% 5,271 14.5 5,149 188 1,261 7 909 21.7 %1 1,608.7 NA NA NA

Fiscal 2005 6.1 89.0% 6.5 6.9% 3.5% 97.4% 2,993 17.6 4,364 646 1,039 5 855 18.4% 2,591.3 60 65 63

Fiscal 2009 5.5 89.2% 5.2 4.7% 3.3% 98.8% 1,463 17.7 2,624 1,079 895 15 737 15.8% 2,704.9 60 60 61

Positive or Stable Trend

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Three-year average for CY99-01. Indicators with the notation “(CY)” compare data for calendar years 2001, 2004, and 2008.

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Education School School Year Year 2000- 200401 05 School Year 200809

Critical Indicator Performance Report Students in grades 3-8 meeting or exceeding standards in: - English Language Arts - Math Students in grades 1-9 promoted Students in high school graduating class with a 65 - 100 passing score on the Regents Exam in: - English - Math - U. S. history and government - Global history - Science New York City 4-year high school graduation rate (NYSED data) New York City 4-year high school graduation rate (City data) (New Category) New York City 4-year high school dropout rate (NYSED data) New York City 4-year high school dropout rate (City data) (New Category) School safety incidents (Fiscal Years 2001, 2005, 2009) Certified teachers Schools that exceed capacity - Elementary schools - Middle schools - High schools New schools and additions constructed - cumulative from Fiscal 2001

School Year 2007-8

Positive or Stable Trend

39.0% 34.0% 94.6%

51.8% 52.9% 95.9%

57.60% 74.30% 97.40%

68.8% 81.8% TBD

54.3% 56.6% 59.0%1 60.0%1 58.3% NA 51.0% NA 20.4% 19,397 84.0% 48.5% 31.1% 58.3% NA
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68.2% 65.7% 62.7% 66.7% 68.8% 46.5% 58.2% 22.0% 14.8% 16,093 98.8% 28.6% 19.5% 48.0% 76

81.90% 79.00% 79.40% 69.50% 73.30% 60.70% 65.50% 13.50% 13.00% 13,031 100.00 % 26.00% 14.00% 40.00% 114

TBD TBD TBD TBD TBD TBD TBD TBD TBD 10,304 100.0 % TBD TBD TBD 137

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Education (continued) School School Year Year 2000- 200401 05 21.1 22.1 22.3 23.0 26.0 27.4 27.7 28.3 28.2 20.8 21.7 21.2 21.5 24.3 26.2 26.7 28.0 28.0 School Year 200809 20.7 21.3 21.4 21.9 23.4 24.2 25.6 26.5 26.8

Critical Indicator Performance Report Average Class Size (end of October) 2 - Kindergarten - Grade 1 - Grade 2 - Grade 3 - Grade 4 - Grade 5 - Grade 6 - Grade 7 - Grade 8
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School Year 2007-8 20.6 21.1 21.1 21.0 23.5 24.1 25.5 26.2 26.6

Positive or Stable Trend

Figures reflect School Year 2001-02 for U.S. history and government and Global history, and School Year 2002-03 for Science. 2 Figures reflect School Year 2001-02 for average class size, as comparable data for School Year 2000-01 is not available.

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Human Services Positive or Stable Trend 

Critical Indicator Performance Report Cash assistance recipients (000) Percent of active cash assistance caseload who are placed into jobs (New Category) Percent of cash assistance recipients placed into jobs as compared to monthly goal (Calendar year-to-date) (New Category) Cash assistance cases who retained employment income 180 days after being placed in a job (FY 2006, 2009) Federal poverty rate, according to Official Method (CPS)1 Federal poverty rate, according to Official Method (ACS)2 Persons receiving food stamps (000) - Food stamp recipients who are not on cash assistance (000) Domestic Violence emergency beds Child support collected ($ millions) Child abuse / neglect reports Children in substantiated investigations of abuse/neglect with repeat substantiated investigations within a year Abuse/neglect reports responded to within 24 hours of receipt from the State Average child protective specialist caseload (New Category) Children receiving contract preventive services Children in foster care (average) Abuse / neglect reports for children in foster care and child care Children who re-enter foster care within a year of discharge to family Children entering foster care who are placed with relatives

Fiscal 2001 497.1 32%

Fiscal 2005 416.2 26%

Fiscal 2009 346.1 24%

NA NA 21.10% NA 836.2 218.1 1,450 $446.9 57,224 8.9% 97.0% 12.9 23,855 30,858 1,976 8.6% 19.9%

93.00% 80.60% 21.40% 19.10% 1,086.2 0 435.9 1,955 $546.5 50,309 11.5% 96.4% 11.5 28,781 18,968 1,330 8.7% 21.4%

95.40% 80.30% 20.00% 18.20% 1,502.4 0 860.1 2,144 $671.3 64,748 14.7% 97.6% 9.3 31,752 16,439 2,340 14.1% 24.5%

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    --

-  --

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Children eligible for adoption who are adopted (New Category)

64.1%

76.7%

73.1%

Human Services (continued)

Critical Indicator Performance Report Runaway and homeless youth served through crisis beds Runaway and homeless youth served through independent living beds Unsheltered individuals estimated to be living on the streets, in parks, under highways, on subways, and in public transportation stations in NYC (New Category) Average number of families in shelters per day Average number of single adults in shelters per day Families placed in permanent housing Families placed in permanent housing who return to DHS shelters within a year Single adults placed in permanent housing Single adults placed in permanent housing who return to DHS shelters within a year Units of supportive housing available to persons with severe mental illness (000) Lunches served daily in senior centers Meals per day delivered to seniors at home Hours of home care services provided to seniors (000) Placements of juvenile offenders in State incarceration facilities (Calendar 2004 & 2008)
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Fiscal 2001 1,642 184

Fiscal 2005 1,707 306

Fiscal 2009 1,713 275

Positive or Stable Trend

NA 5,563 7,187 3,349 2.70% 5,532 17.20% 10.5 29,240 14,549 1,476.8 0 NA

4,395 8,623 8,474 6,772 1.00% 6,022 9.90% 13.3 28,655 14,635 1,579.7 0 1,257

2,328 9,244 6,526 8,810 3.30% 9,107 12.90% 15.9 27,951 15,540 1,534.7 0 769

Data is City of New York tabulations from the U.S. Census Bureau's Current Population Survey (CPS), using 3-year moving averages ending in 2000, 2004, and 2008. Differences between these poverty rates are not statistically significant. 2 Data is from the 2005 American Community Survey (U.S. Census Bureau) and soon to be released 2009 number.

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Economic Development

Critical Indicator Performance Report New York City unemployment rate (June 2001, June 2005, June 2009) Visitors to New York City (Calendar 2001, 2004, 2008) Projects and proposals completed and presented to the public by the City Planning Department Construction jobs filed with the Department of Buildings - New buildings - Alteration I (major renovation) - Alterations II and III (minor renovation) Building permits issued or renewed New Housing Marketplace Plan - cumulative number of affordable housing units started (since Fiscal 2004) New Housing Marketplace Plan - cumulative number of affordable housing units completed (since Fiscal 2004) Cumulative projected jobs committed in connection with closed NYC Industrial Development Agency contracts (cumulative from Fiscal 2004) (New Category) Cumulative City tax revenues generated in connection with closed NYC Industrial Development agency contracts ($ millions) (cumulative from Fiscal 2004) (New Category) Newly certified businesses in Minority/Women Owned Business Program Workforce1 job placements (cumulative) (New Category) License Law compliance rate (New Category)

Fiscal 2001 5.6%
35,152,00 0

Fiscal 2005 6.2%
3,990,00 0

Fiscal 2009 7.2%
47,100,00 0

Positive or Stable Trend

12 57,172 5,047 6,083 46,042 87,378 NA NA NA

32 69,373 7,602 8,185 53,586 110,058 28,550 23,164 43,261

35 64,442 3,039 4,924 56,479 116,898 93,916 77,361 76,326

NA

$7,309.0

$10,782.5

97 NA NA

362 6,195 78%

611 72,585 89%

Key for Positive or Stable Trend column:  Data represents a positive or stable trend. Empty box Data represents a negative trend. -Data represents no appreciable change or a neutral measure with no “target” to achieve. Example, Child abuse/neglect reports – an increase is not positive, but a decrease would also not be positive, as less abuse cases would be openly reported. NA Not enough data to illustrate a trend.

-3010

Contact:

Stu Loeser/Marc LaVorgna

(212) 788-2958

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