BMC Reporting Foundation

Installation Guide

Supporting
BMC Reporting Foundation 3.0
February 2008

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4

BMC Reporting Foundation Installation Guide

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Report portal (InfoView) . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Publishing Wizard. . . . . 9 Reporting components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 3 Installing BMC Reporting Foundation on Windows computers Installing BMC Reporting Foundation on Windows computers overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Databases and data collection tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Considerations for new installations on Windows computers. . . . . 14 Reports and report templates . . . . Communication protocols . . . . . . . . . 15 Chapter 2 Preparing to install BMC Reporting Foundation 17 18 18 19 19 19 20 20 23 26 27 27 27 28 33 33 34 37 39 Installation introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Requirements for the Report Viewer computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Compatibility with other products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 BMC Reporting Foundation Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Oracle Requirements. 11 Import Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation prerequisites for the BMC Reporting Foundation Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .what goes where . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Universes . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Contents 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Central Management Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation Overview . Installable images and the Distribution Server . . . . . . . . . . Installation requirements . . . . . . User accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Computer roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 User groups and users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Requirements for the Reporting Server computer . . . . . . . . . 15 Java report panel . . . . . . . . . . . . . . . . . . . . . . . Considerations for new installations on Solaris computers . . . . . . . . . 14 Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Reporting server . . . . . . . . .Contents Chapter 1 BMC Reporting Foundation components 9 Introducing BMC Reporting Foundation . . . . . . . . . . . . . . . . . . . . . . . . . Requirements for the Foundation Database host computer . . . . . . . . . 12 Auditing database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Requirements for the Client Tools computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Requirements for Foundation Database . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Starting and stopping the BMC Reporting Foundation Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Uninstalling BMC Reporting Foundation. . . . . . . . . . . . . 47 Uninstalling BMC Reporting Foundation on Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Verifying the report server is started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Uninstalling BMC Reporting Foundation on UNIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Set the time out for the input and output file repository servers . . . . . 52 Mounting a CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Installing BMC Reporting Foundation . . . . . . . . . . . . . . . . . . 66 Set the Connection time out for the Web_IntelligenceReportServer service server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Using an xterm to Install BMC Reporting Foundation . . . . . . 73 Changing passwords using the Central Management Console. . . . . . . . . . . . . . . . . . . . . 71 Accessing Infoview and Central Management Console . . . 46 About web servers . . . . . . . . . . . . . . . . . . 61 Starting the report server. . . . . . . . 42 Installing all BMC Reporting Foundation components on one computer . . . . . . . . . . . . . . . . . . . 40 Installing BMC Reporting Foundation . . . . . . . . . . . . . . . . . . . . . 40 Installing the BMC Reporting Foundation Database . 74 Starting and stopping the BMC Reporting Foundation servers . 73 Enabling audit actions . . . . . . . . 72 Starting the BusinessObjects Enterprise servers manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Installing BMC Reporting Foundation Database. . . . . . 64 Starting the report portal (InfoView). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Uninstalling BMC Reporting Foundation. . . . . . . 48 Chapter 4 Installing BMC Reporting Foundation on Solaris 51 Installing BMC Reporting Foundation on UNIX computers overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Chapter 6 BMC Reporting Foundation Database administration 69 BMC Reporting Foundation Database administration overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Verifying installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Appendix A Frequently Asked Questions 71 Verifying whether the CMS is running . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Index 79 6 BMC Reporting Foundation Installation Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Stopping the report server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Installing Client Tools only. . . . . 75 Processes and services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Enabling drilling mode and creating new reports. . . . . . . . . . . . . . . . 51 Verifying installation requirements . . . . . . . . . . . . . . . . . . . . 60 Chapter 5 Using the report portal 61 Report portal overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Changing the BMCREPO password . . . . . . . . . . . .

. Software required for BMC Reporting Foundation Database host computer on Windows . . . . 28 29 30 31 33 34 34 35 35 36 42 Tables 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hardware Required for the Reporting Server on Solaris . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hardware required for BMC Reporting Foundation Database host computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Software requirements for Report Viewer computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Requirements for BMC Reporting Foundation Database host computer on Solaris . BMC Reporting Foundation Installation Procedures for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Software Required for the Reporting Server on Solaris . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Software and Settings Required for BMC Reporting Foundation Database host computer on Solaris . . . . . . . . . . . . . . . . . . .Tables Tables with computer role requirements . . . Hardware and Software required for the Reporting Server on Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Requirements for Client Tools computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8 BMC Reporting Foundation Installation Guide .

. . . . . . . . . . . Chapter 1 BMC Reporting Foundation components 9 . . . . . . . . . . . . . . . . . . . . . It is prerequisite for all BMC Reporting solution sets. . . . . . as the reporting engine that administers and publishes the reports. . . . . . . . . . . . . . . . . . . . . . . . . . 11 Report portal (InfoView) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . a third party business intelligence system. . . . . . . . . . . . . 13 Universe . . . . . . .Chapter 1 BMC Reporting Foundation components 1 This chapter provides basic information on BMC Reporting Foundation. . . . . . . . . . . . . . . . . . . . . . . 10 Reporting server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Introducing BMC Reporting Foundation BMC Reporting Foundation provides the base on which BMC Software reporting systems and solutions are built. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . It presents the following topics: Introducing BMC Reporting Foundation . . . . . . . . . . . 13 Publishing Wizard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Categories . . . . . . . 14 User groups and users . . . . . . . . . . 14 Reports and report templates . . . . . . . . . . . . . . . . . . . . . . . . . Reporting Foundation does not include the database that contains the data used in the reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Central Management Server . . . . . . . . . . . . . . . . 11 Import Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Reporting components . . . . . . . 15 Java report panel . . . . . . . . . . . . . . 11 BMC Reporting Foundation Database . . . . . . . . . . . . . . . . . . . . 12 Auditing database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Reporting Foundation uses Business Objects. . . . . . . . . . . . . 14 Databases and data collection tools . . . . . . . . . . . . . . .

Each solution set will contain some or all of the following: I I I I I I I Universe database data collection tools predefined reports report templates predefined users and user groups additional categories 10 BMC Reporting Foundation Installation Guide . Reporting components BMC Reporting Foundation contains the following components: I I I Reporting Foundation Server I Reporting server I Central Management Server I Help BMC Foundation Database server ® I Oracle I BMC Performance Manager Foundation database Client Tools I The Publishing Wizard I The Import Wizard I The Data Source Migration Wizard I The Business View Manager I Desktop Intelligence I Universe builder I Report Conversion Tool The reporting solution sets provide the additional components required to have a complete reporting solution. For example.Reporting components By itself. BMC Performance Manager Reporting includes the PATROL Aggregate Database and a set of preconfigured templates to provide reports about parameter data from PATROL Agents. BMC Reporting Foundation cannot create or display any reports. BMC Reporting Foundation also allows you to create new reports using any of the BMC reporting solution sets you have installed. BMC Reporting Foundation is included as a component in each of the BMC reporting solutions sets. Reporting Foundation works with reporting solution sets that provide the data and the reporting formats for the solution set reports.

You can use the report portal to create categories for reports. which is maintained by the Central Management Server (CMS). you can access the reports from any location that has access to the Reporting server. Chapter 1 BMC Reporting Foundation components 11 . and any solution set that you have installed. WARNING If you reinstall Reporting Foundation.object BMC Reporting Foundation Database The BMC Reporting Foundation Database (also referred to as the Foundation Database or BMCREPO) is an Oracle database that stores information about the system and its users. you will lose all the customizations you have made to the Foundation Database. each report may also have context sensitive help. is known as the CMS database. Report portal (InfoView) The report portal is a browser-based interface you use to connect to the report server to view and administer reports. It uses either Apache or IIS as the server software. The portal. is the single point of contact for report viewing. the report portal provides Help for BMC Reporting Foundation. also called InfoView. and for saving reports. You can use the BMCREPO database instance with the BusinessObjects Enterprise Auditor. for searching for a particular report. and you repopulate the Foundation Database. You can access the Report Portal (Infoview) from http://hostname:8080/businessobjects/enterprise115/desktoplaunch/InfoView/ logon/logon. Because it is browser-based. Each Business Objects tool contains context sensitive help. Depending on the solution set. for determining what reports have already been produced. The primary database. In addition.Reporting server Reporting server The reporting server is the web server that manages all reporting activity.

and servers. The Import Wizard allows you to import the Business Intelligence Application Resource (BIAR) file that contains the solution reports. The data stored by the CMS includes information about users and groups. groups.Import Wizard Import Wizard You can use Import Wizard to import users. users and universe.cwr 12 BMC Reporting Foundation Installation Guide . which other components can access as required. This data allows the CMS to perform its four main tasks: I I I I maintaining security managing servers managing auditing managing objects You can access the Central Management Console from: http://hostname:8080/businessobjects/enterprise115/admin/en/admin. The CMS also maintains the BusinessObjects Enterprise Repository and information about user actions. and reports from an existing BusinessObjects Enterprise installation. security levels. Central Management Server The CMS is responsible for maintaining a database of information about your BusinessObjects Enterprise system. BusinessObjects Enterprise content. The Import Wizard runs on Windows and you can use it to import information into a new BusinessObjects Enterprise system running on Windows or on UNIX®.

As the auditee. error messages related to the crystal reports are generated. you can control access for publishing reports. For more information about auditor.Auditing database Auditing database Auditor is a product that allows you to audit your BusinessObjects Enterprise deployment. By assigning object rights to BusinessObjects Enterprise folders. When the CMS receives these records it writes data from the log files to the central auditing database. Each server writes audit records to a log file local to the server. see “Enabling audit actions” on page 74. Publishing Wizard The Publishing Wizard is a locally installed Windows application that enables you to add reports to BusinessObjects Enterprise. see the BusinessObjects Enterprise XI Release 2 Administrator’s Guide and BusinessObjects Enterprise XI Release 2 Auditor’s Guide. For information about enabling audit actions. the CMS controls the overall audit process. Auditor consists of a universe and a set of reports. the BusinessObjects Enterprise server records these audit actions in a local log file. The Central Management Server (CMS) acts as the system auditor. As the auditor. At regular intervals the CMS communicates with the auditee servers to request copies of records from the auditee's local log files. It includes the universe on which these reports are built so you can customize the reports that are included or create your own reports. while each BusinessObjects Enterprise server that controls actions that you can monitor is an auditee. The Publishing Wizard publishes reports from a Windows computer to BusinessObjects Enterprise servers running on Windows or on UNIX. WARNING When you migrate the auditing BIAR file. Please ignore these error messages as Crystal Reports is not supported by BMC Reporting Foundation. Chapter 1 BMC Reporting Foundation components 13 . The Auditor has the following key features: I I I I I I I It monitors and records key facts that you want audited in your deployment of BusinessObjects Enterprise. It contains many predefined reports designed to answer many of the questions you may have about your deployment of BusinessObjects Enterprise.

The reporting solution sets may add more user groups and users. A report can be assigned to more than one category. They are like a filing system because you can group like reports into the same category. It describes the database objects in everyday language so that you can create reports without knowing SQL. Categories Categories are a way of organizing documents. User groups and users BMC Reporting Foundation provides the highest level user. However. Databases and data collection tools Each reporting solution set either provides a database for storing report data and tools to collect the data as needed. For example.Universe Universe The universe is a description of the database or a part of the database. 14 BMC Reporting Foundation Installation Guide . or it uses a database and collection tools provided by another solution set. and you can add categories. The universe uses the mapping information to generate the SQL structures for retrieving the data for each report. you are not limited to one category per report. The objects provide a map between the reports and the schema of the data source that contains the data to be used in the reports. and you can add or delete user groups and users. The reporting solution sets may add more categories. Consult the user documentation for the report solution set for specific information about its universe. Administrator. The universe is provided by the specific reporting solution sets you are using. Base Reporting for PATROL contains the Foundation database and the Aggregator for retrieving parameter data from managed computers. The universe is a collection of objects used as building blocks for the reports.

These reports are already defined and scheduled so that you can immediately begin using them.Reports and report templates Reports and report templates Solution sets may contain predefined reports. also called solution reports. You can use the Java report panel to create reports that clearly present the information you want to review. It also contains state-of-the-art graphs and charts and sophisticated filtering tools. Chapter 1 BMC Reporting Foundation components 15 . Solution sets may also contain report templates that allow you to quickly configure reports containing the data you need. Java report panel The Java™ report panel provides an easy-to-use drag-and-drop interface for creating new reports.

Java report panel 16 BMC Reporting Foundation Installation Guide .

. . . . . . . . . . . . . . . . . . . . . . . . . . Installable images and the Distribution Server . . . Other Requirements for Foundation Database . . . . . . User accounts . . . This chapter presents the following topics: Installation introduction . . . . . . . . . . 18 18 19 19 20 20 23 26 27 27 27 28 33 34 37 Chapter 2 Preparing to install BMC Reporting Foundation 17 . . . . . . . . . . . . . . . . . . .Chapter 2 Preparing to install BMC Reporting Foundation 2 This chapter provides the information that you need to prepare to install BMC Reporting Foundation on Windows and UNIX computers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Requirements for the Foundation Database host computer . . . . Requirements for the Reporting Server computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Communication protocols . . . . . . . . . . . . . Considerations for new installations on Windows computers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation requirements . . . . . . . . . Considerations for new installations on Solaris computers . . . . .what goes where . . “Installing BMC Reporting Foundation on Solaris. Computer roles . . . . . . . . . . . Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Requirements for the Client Tools computer . see the PATROL Installation Reference Manual. . . . . . . . . . . . . . “Installing BMC Reporting Foundation on Windows computers” and Chapter 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Compatibility with other products . . . . . . . . . For installation instructions. . . . . . . . . .” For additional information about the PATROL installation process. . . . . . . . . . . . . . . . . . . . . . . . . . Installation prerequisites for the BMC Reporting Foundation Database . . . . . . . . . . . . . . . . . . . . . . see Chapter 3. . . . . . . . . . . . . . . . . . . . . . . . . .

NOTE Review the instructions in the user documentation for the reporting solution set before installing BMC Reporting Foundation. install the Client Tools on a Windows computer. and how the different roles relate to each other. In addition. which other components can access as required. The Foundation Database host computer can be a Solaris or Windows computer. and the system requirements for the installations.what goes where There are four distinct computer roles that BMC Reporting Foundation requires. It requires an Oracle server. See the documentation for your reporting solution set for more information about the roles for that solution set.5. This chapter contains more information about which BMC Reporting Foundation components must be installed for each role. See “Reporting components” on page 10 for a description of the components that are part of BMC Reporting Foundation. Any computer where users view reports. When planning to install the BMC Reporting Foundation. Computer roles . note that you will need computers to fulfill the roles described in the following table: Role CMS Server Description The CMS is responsible for maintaining a database of information about the BusinessObjects Enterprise system. The Import Wizard component must be installed a Microsoft Windows computer. It requires a web browser. the reporting solution sets require additional roles. If the Reporting Server is a Solaris™ computer. 18 BMC Reporting Foundation Installation Guide .Installation introduction Installation introduction The BMC Reporting Foundation installation is only part of the installation of a BMC reporting solution set. Import Wizard Foundation Database host server Report Viewer A computer may fulfill more than one of the required roles. After BMC Reporting Foundation has been installed. You can either use an existing Oracle server or install an Oracle server using the BMC DataStore 2.10 CD. you must install additional components from the reporting solution set using the product CDs from the reporting solution set.

If these permissions are not set. BMC Reporting Foundation uses Hyper Text Transfer Protocol (HTTP) for client communication. Oracle Requirements For Oracle-related operations and installing BMC Performance Manager Reporting. Chapter 2 Preparing to install BMC Reporting Foundation 19 . It must also have the following privileges: I I I I I I I Act as part of the operating system Increase quotas Log on as a service Replace a process-level token Log on locally Profile system performance Debug programs For Solaris. BMC Software recommends you use a local logon and local groups for the installation. you must be a: I I Member of the Administrator group Member of the ORA_DBA group (If Oracle server is installed and configured on the same computer hosting BMC Reporting Foundation) User accounts The user account you use when installing or running BMC Reporting Foundation on a Windows computer and the computer hosting the Aggregator must be a member of the Administrators group.Communication protocols Communication protocols Communication between Oracle and BMC Reporting Foundation is based on the TCP/IP protocol. BMC Reporting Foundation may not be able to run as a service.

Common examples of these environment variables include I I I I I ORACLE_BASE ORACLE_HOME ORACLE_USER ORACLE_GROUP ORACLE_SID 20 BMC Reporting Foundation Installation Guide . I I I I WARNING The installation program stops if it detects an ORACLE_* environment defined on your user system. It must be installed on a local drive. Ensure that the target computers for the BMC DataStore meets or exceed the system requirements listed in the BMC DataStore Installation Guide and the following sections. you must install the Microsoft Loopback Adapter before you install the BMC DataStore. The installation directory name cannot contain spaces. If the target computer uses Windows Dynamic Host Configuration Protocol (DHCP) to assign an IP address dynamically. Considerations for new installations on Windows computers A BMC DataStore installation on a Windows computer has the following requirements: I The user running the installation program must have administrator rights and permissions on the target computer and be a member of its Administrators group.Installation prerequisites for the BMC Reporting Foundation Database Installation prerequisites for the BMC Reporting Foundation Database The BMC DataStore Installer is used to create the Reporting Foundation Database instance. The target computer must have a static IP address. The DataStore cannot be installed on a shared drive on a remote Windows computer. The target computer cannot have an existing Oracle installation unless the installation is part of an existing Portal installation. See “Installing a loopback adapter” on page 23.

12 Click OK. Chapter 2 Preparing to install BMC Reporting Foundation 21 . such as McAfee Host Intrusion Prevention Service (HIPS). 9 On the DVD or CD drive. 2 From the Windows Desktop. 11 Click Apply. 6 Select the Data Execution Prevention (DEP) tab. 3 Select Properties. you must configure the data execution prevention (DEP) feature to recognize the installation program. If the DEP is not configured to recognize the installation program. right-click the My Computer icon. the DEP can block the installation program from continuing and an error message might appear stating that DEP is blocking the installation program. You must reboot the computer after you disable the service. 5 Under the Performance heading. 13 Click OK to close the System Properties window. 7 Select Turn on DEP for programs and services except those I select.exe (in the BMCDatastore\disk 1 directory on the DVD). To configure a Windows Server 2003 SP1 computer to recognize the BMC DataStore installation program 1 Insert the BMC Reporting Foundation installation DVD or BMC DataStore installation CD1 in the CD-ROM tray. This problem is caused by an enhanced DEP feature that Microsoft included in SP1. select setup. HIPS can block access to ports that are used by the installation program during installation and by the Portal at runtime. 4 Select the Advanced tab. Configuring DEP for a DataStore installation on computers with Windows Server 2003 SP1 Before installing the BMC DataStore on a Windows Server 2003 SP1 computer. on the target computer and leave them disabled after the DataStore is installed.Considerations for new installations on Windows computers I Before installing the DataStore. select Settings. you must disable firewall protection programs. 8 Click Add. 10 Click Open.

At the end of the session. If you are using Windows Terminal Services. 3 In the Server Setting folder.Considerations for new installations on Windows computers 14 Perform one of the following actions: I I If you are not using Windows Terminal Services. reboot the computer. double-click Permission Compatibility. Terminal Services deletes the temp directory and any files that it contains. To circumvent this behavior. For instructions on configuring DEP for the BMC Reporting Foundation installation program. 6 Navigate to the following registry key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Terminal Server 7 Verify that the registry key has the following temporary folder settings: I Value: PerSessionTempDir Type: REG_DWORD Data value: 0 (enabled. configure DEP to recognize the BMC Reporting Foundation installation program also before you reboot the computer. To configure Terminal Services for BMC DataStore installation 1 Using the Terminal Services configuration tool. change the default setting to No and click OK. proceed to “Configuring computers running Terminal Services” on page 22 before rebooting the computer. see the “Configuring DEP for a DataStore installation on computers with Windows Server 2003 SP1” on page 21. 4 In the Delete temporary folders on exit text box. select either Full security or Administrator. Configuring computers running Terminal Services Terminal Services creates a temp directory for each user account. the default setting) 22 BMC Reporting Foundation Installation Guide . and the installation program creates log files in this directory. including the installation log files. 5 In the Use temporary folder per session text box. start the Terminal Services Configuration MMC snap-in. NOTE If you are installing the Portal application server and web server on the same target computer as the DataStore. 2 Select the Server Setting folder. change the default setting to No and click OK. and click OK. perform the following procedure.

com/technology/documentation/database10gr2. Chapter 2 Preparing to install BMC Reporting Foundation 23 .root to switch to root) to run the installation program.html Considerations for new installations on Solaris computers A BMC DataStore installation on a Solaris computer has the following requirements: I On the target computer. you must install and configure a loopback adapter. the default setting) I NOTE This registry value exists only if flat temporary folders are enabled. the BMC DataStore installation might fail or the BMC Reporting Foundation might lose connectivity to the datastore after the installation is complete.2) for Microsoft Windows (32-Bit). the installation fails. For instructions for installing a loopback adapter on Windows Server 2003 64-bit platforms. If a loopback adapter is not installed. see the Oracle Database Installation Guide 10g Release 2 (10. 8 Reboot the computer. the default setting) Value: FlatTempDir Type: REG_SZ Data value: 1 (enabled. see the Oracle Database Installation Guide 10g Release 2 (10. If flat temporary folders are disabled. otherwise. NOTE You must reboot the computer before you start the installation program. You can access both the documents on the Oracle website at the following URL: http://www. the FlatTempDir value is not present. Installing a loopback adapter If the Windows Dynamic Host Configuration Protocol (DHCP) service is used on the target computer to dynamically assign an IP address.Considerations for new installations on Solaris computers I Value: DeleteTempDirsOnExit Type: REG_DWORD Data value: 0 (enabled. log on as root (or run su . For instructions for installing a loopback adapter on Windows 2000 and Windows Server 2003 32-bit platforms.2) for Microsoft Windows (x64).oracle.

such as messages of the day (MOTD) or error messages that are generated by executing account logon scripts. 24 BMC Reporting Foundation Installation Guide . Create a group called dba. The nobody user account must exist on the target computer. — Enable the oracle user so that it can run in a noninteractive mode. Oracle requires a unique group. Ensure that a noninteractive logon to the user account does not prompt for user input before it gets to a command shell or result in any output. and execute files in the home directory. The DISPLAY environment variable must be set correctly. — Ensure that the oracle user has a home directory specified in /etc/passwd and that it has full permissions to read. 3. Before starting the installation program. Additionally. X Windows access control must be disabled. umask 022). perform the following tasks to accomplish these requirements: 1. Create the oracle user account and make the dba group the primary group for this account. Oracle on Solaris requires a unique user account.Considerations for new installations on Solaris computers I The target computer must have a static IP address. The root account must be in this same group. Do not use the root account’s UID for the Oracle account. The installation program creates the /etc/bmc. to handle various database functions. oracle. 2. I I I I I WARNING I I Do not use the root account as your Oracle account. the product fails to install properly. If the oracle user account logon does not execute these scripts. Make the root account a member of the dba group. Other umask settings cause the datastore installation to fail. write.profile and adds it to the /etc/profile script. The umask must be set to 022 (for example. The product routinely logs on to the account in noninteractive mode and cannot function properly if a user response is required at logon. Error messages and output could interfere with the installation. — The oracle user account must execute /etc/profile automatically when the user logs on. and this group must be the primary group for the oracle user account.

oracle. If the target computer is a Solaris 8 or Solaris 9 computer. before restarting the installation program.html I If you do not use the default installation directory. Chapter 2 Preparing to install BMC Reporting Foundation 25 .Considerations for new installations on Solaris computers I The installation program checks for specific memory requirements for the Oracle database before it creates the database.sh script from the BMC DataStore installation CD 1 (in the utility/scripts directory). If the program finds that the existing memory parameters do not satisfy the database requirements. ensure that the specified directory is not deeper than two directory levels in the directory structure. the installation terminates.2) for Solaris Operating System (SPARC 64-bit) at the following URL for instructions on setting these parameters: http://www. and reboot the computer. Figure 1 set set set set set set set set set set Minimum memory parameter settings for Solaris 8 and 9 databases shmsys:shminfo_shmmax=4294967295 shmsys:shminfo_shmmin=1 shmsys:shminfo_shmmni=100 shmsys:shminfo_shmseg=100 semsys:seminfo_semmni=100 semsys:seminfo_semmsl=256 semsys:seminfo_semmns=1024 semsys:seminfo_semopm=100 semsys:seminfo_semvmx=32767 semsys:seminfo_semume=30 In addition. see the section on configuring kernel parameters in the Oracle Database Installation Guide 10g Release 2 (10. — Manually edit /etc/system by appending the lines listed in Figure 1 to the file. — Run the setSolarisSettings. perform one of the following actions to assign the minimum settings listed in Figure 1 to /etc/system.com/technology/documentation/database10gr2.

allocate disk space. Note the following requirements and considerations prior to installing the Foundation Database and the Oracle software. The default file system mount options on Solaris do not enable this option. but you can enable direct I/O. For Oracle to operate efficiently on Solaris systems.5. If you plan on installing the Foundation Database on a different system than the Reporting Server. See also “Requirements for the Reporting Server computer” on page 28. and set kernel parameters. Examples of these environment variables include I I I I I ORACLE_BASE ORACLE_HOME ORACLE_USER ORACLE_GROUP ORACLE_SID Ensure that the oracle user profile does not define these environment variables. I Other Requirements for Foundation Database BMC Reporting Foundation uses the Oracle relational database management system. WARNING The installation program stops if it detects an ORACLE_* environment variables in your user account or in the oracle account. I 26 BMC Reporting Foundation Installation Guide . verify that the /usr/local directory exists on the target computer. when you create the zone. it must bypass the file system buffering and perform direct I/O.10 CD. This task should be performed after the database has been created. then you must also install the Oracle client software on the Reporting Server computer.Other Requirements for Foundation Database I The target computer cannot have an existing Oracle installation unless the installation is part of an existing Portal installation. I If you are installing the BMC DataStore into a nonglobal (local) zone on a Solaris 10 computer. you must configure the file system. I You must install the Oracle database server included in the BMC DataStore 2.

profile and adds . The installation program creates the bmc. — The oracle user account must execute /etc/profile during logon. The product routinely logs on the account and cannot function properly if a user response is required at logon. can only be installed on a Windows computer.profile to the /etc/profile script. the product will fail to install properly. You cannot install BMC Reporting Foundation components with the Distribution Server. a required administrative component. If the logon does not execute these scripts. create an oracle user on the target Solaris computer prior to starting the installation program. There are additional requirements for the particular reporting solution set that you are installing. the web browser on that computer will not be able to connect to that web console. — Enable the oracle user so that it can run in a non-interactive mode. the Client Tools. /etc/bmc. If the PATROL Central Web Server is installed after BMC Reporting Foundation. The oracle user account requires the same level of permission as the root account. Compatibility with other products If BMC Reporting Foundation is installed on a computer where the PATROL Central Web Server is already installed. However. I Ensure that the PATH environment variable does not exceed the maximum length of 1023 characters. The BMC Reporting Foundation server components and Foundation Database can be installed on either Windows or Solaris computers. and assign the user to the oracle group. Installable images and the Distribution Server The installation program does not create a valid installable image for BMC Reporting Foundation components. See the user documentation for the solution set for more information. otherwise the Oracle database install program will fail. there is no problem.Compatibility with other products I If you are installing the Foundation Database on a Solaris computer. Chapter 2 Preparing to install BMC Reporting Foundation 27 . Browsers on other computers are not affected and can connect to that web console. Installation requirements This section describes the hardware and software requirements for installing BMC Reporting Foundation.

If this computer is a different system than the computer hosting the Foundation Database host server.Requirements for the Reporting Server computer If you install more than one component on a particular computer. be sure the computer meets the requirements for all the components on that computer.html. Table 1 shows which table contains information for each type of installation. you need to install the Oracle client software on the computer for connecting to the Foundation Database.oracle. Windows Table 2 contains hardware and software requirements for installing required components for the Reporting Server on Windows computers. Table 1 Role BMC Reporting Server Tables with computer role requirements Operating System Windows Solaris Type of Requirement Hardware Software Hardware Software Requirements Table Table 2 on page 29 Table 2 on page 29 Table 3 on page 30 Table 4 on page 31 Table 5 on page 33 Report Viewer Client Tools BMC Foundation Database host Windows and Software Solaris Windows Windows Solaris Hardware and Table 6 on page 34 Software Hardware Software Hardware Software Table 7 on page 34 Table 8 on page 35 Table 9 on page 35 Table 10 on page 36 Verify that the target computer meets the installation requirements listed in the appropriate table or tables. Most of the Business Objects software is installed here. Requirements for the Reporting Server computer The Reporting Server can be on a Solaris or Windows computer. You can download the Oracle client installer from http://www.com/technology/software/tech/oci/instantclient/htdocs/wins oft. 28 BMC Reporting Foundation Installation Guide .

5 GB for Performance Management Application Servers ports I Microsoft Internet Information Server 6. which must not be in use by any other process.4 GHz or higher CPU RAM I I 4 GB or higher disk space used 5 GB hard disk space for BusinessObjects after installation Enterprise and additional 1. Recommended Windows 2000 Server Service Pack 4 Windows 2000 Advanced Server Service Pack 4 Windows Server 2003 Server browser One of the following: I I I Internet Explorer 7.0 Internet Explorer 6. Document viewer Adobe Acrobat v 5. I I I Port 8005 is a default port used by PATROL Central Operator . and the default port used by Apache. Chapter 2 Preparing to install BMC Reporting Foundation 29 .Web Edition installed on the computer where you want to install BMC Reporting Foundation. If you have PATROL Central Operator .0 Service Pack 1/ Service Pack 2 Mozilla Firefox 2.0 or later Business Objects documentation is installed with the reporting server. The Apache and Tomcat software must have unique port numbers for their use which are not in use by any other processes.Web Edition.0 (only if you want to use IIS with BMC Reporting Foundation) Business Objects needs a series of 11 ports for its use.Requirements for the Reporting Server computer Table 2 Resource operating systems Hardware and Software required for the Reporting Server on Windows Requirement One of the following: I I I Comments The server cannot be configured as either a PDC (Primary Domain Controller) or a BDC (Backup Domain Controller).0 Intel Pentium3 700 MHz or higher Intel Pentium4 2. you must change the default port for either PATROL Central Operator Web Edition or Apache. Windows support is limited to the 32-bit versions of Windows operating systems on either 32 or 64-bit (x86) AMD/Intel chipsets.

Requirements for the Reporting Server computer Solaris Table 3 and Table 4 contain hardware and software requirements for installing required components for the Reporting Server on Solaris computers. Table 3 Resource CPU disk space used after installation RAM Hardware Required for the Reporting Server on Solaris Requirement SPARC v8 plus 5 GB 4 GB or higher 30 BMC Reporting Foundation Installation Guide .

use the following command: showrev -p | egrep "108528|108827|1 08434" Chapter 2 Preparing to install BMC Reporting Foundation 31 .Requirements for the Reporting Server computer Table 4 Resource operating systems Software Required for the Reporting Server on Solaris (part 1 of 3) Requirement One of the following: I Comments Please consult SunTM support for the latest Solaris version 8 minimum install and the following packages versions of these patches. c and other library patch) 109778-13 (Misc loc having errors in CTYPE and lv colln monetary) 112668-01 (gzip patch) 112611-02 (libz patch) 110951-04 (tar patch) 108528-24 (kernel patch) 108434-13 (Shared library patch for C++ runtime SunOS 8) 109147-26 (linker patch) 109324-05 (/bin/sh family patch) 114059-02 (en_US. use the following command: uname -a To check the patch level.x Binary Compatibility) SUNWlibC (Sun Workshop Compilers Bundled libC) SUNWeuluf (UTF-8 L10N For Language Environment User Files) SUNWulcf (UTF-8 Locale Environment Common Files) SUNWxcu4 (XCU4 Utilities) SUNWmfrun (Motif RunTime Kit) SUNWxwice (ICE package) To check the OS version. and patch clusters: I I I I I I I I I I I I I I I I I I I I I I I I 108993-32 (thread.UTF-8 locale patch) SUNWscpu (Source compatibility) SUNWuiu8 (Iconv modules for UTF-8 Locale) SUNWxwfnt (W Window System required fonts) SUNWxwplt (X Window System platform software) SUNWgzip (The GNU Zip (gzip) compression utility) SUNWzlib (The Zip compression library) SUNWbash (GNU Bourne-Again shell (bash)) SUNWbcp (SunOS 4.

Requirements for the Reporting Server computer Table 4 Resource Software Required for the Reporting Server on Solaris (part 2 of 3) Requirement I Comments Solaris version 9 minimum install and the following packages and patch clusters: I I I I I I I I I I I I I I I I I I I I I SUNWscpu (Source compatibility) SUNWxwfnt (W Window System required fonts) SUNWxwplt (X Window System platform software) SUNWgzip (The GNU Zip (gzip) compression utility) SUNWzlib (The Zip compression library) SUNWbash (GNU Bourne-Again shell (bash)) SUNWbcp (SunOS 4.x Binary Compatibility).x Binary Compatibility) SUNWxcu4 (XCU4 Utilities) SUNWlibC (Sun Workshop Compilers Bundled libC) SUNWeu8os (American English/UTF-8 L10N For OS Environment User Files) SUNWeuluf (UTF-8 L10N For Language Environment User Files) SUNWuiu8 (Iconv modules for UTF-8 Locale) SUNWulcf (UTF-8 Locale Environment Common Files) SUNWmfrun (Motif RunTime Kit) SUNWxwice (X Window System Inter-Client Exchange (ICE) Components) 112233-11 (kernel patch) 112874-16 (libc) 111711-06 (C++ run-time) 112963-17 (linker patch) 115754-02 (zlib patch) SUNWgzip. SUNWxcu4 (XCU4 Utilities) SUNWxwfnt (W Window System required fonts).SUNWxwplt (X Window System platform software) SUNWlibC (Sun Workshop Compilers Bundled libC). SUNWeu8os (American English/UTF-8 L10N For OS Environment User Files) SUNWeuluf (UTF-8 L10N For Language Environment User Files) SUNWuiu8 (Iconv modules for UTF-8 Locale) SUNWulcf (UTF-8 Locale Environment Common Files) SUNWmfrun (Motif RunTime Kit) SUNWxwice (X Window System Inter-Client Exchange (ICE) Components) 32 BMC Reporting Foundation Installation Guide . SUNWzlib. SUNWzlib (The Zip compression library) SUNWscpu (Source compatibility). SUNWscpu I Solaris version 10 minimum install and the following packages: I I I I I I I I I I I SUNWgzip (The GNU Zip compression utility). SUNWbash (GNU Bourne-Again shell (bash)) SUNWbcp (SunOS 4.

2. The Client Tools are required to use BMC Reporting Foundation and must be installed on a Windows computer. Chapter 2 Preparing to install BMC Reporting Foundation 33 .08 or later One of the following: I I I Internet Explorer 7.0 Requirements for the Client Tools computer Table 6 contains hardware and software requirements for installing required components for the Client Tools on Windows computers.0 or later other I Business Objects Client Tools Requirements for the Report Viewer computer Windows or Solaris Table 5 contains software requirements for the computer used to view reports.4.0 Internet Explorer 6.0 Service Pack 1/ Service Pack 2 Mozilla Firefox 2. Table 5 Resource JVM browser Software requirements for Report Viewer computer Requirement I Java 1. Adobe Acrobat v 5.Requirements for the Report Viewer computer Table 4 Resource Document viewer Software Required for the Reporting Server on Solaris (part 3 of 3) Requirement I Comments Business Objects documentation is installed with the reporting server.

0 disk space used 600 MB after installation RAM 2 GB or higher Required for the Oracle client if Client Tools is on a different computer from the Foundation Database and Oracle.Requirements for the Foundation Database host computer Table 6 Resource CPU operating systems Requirements for Client Tools computer Requirements I Comments Intel x86 One of the following: I I I I I Windows 2000 Server. Service Pack 2 Windows 2003 Server Windows 2003 Enterprise Server Recommended browser One of the following: I I I Internet Explorer 7. Document viewer Adobe Acrobat v 5. Service Pack 2 Windows 2000 Advanced Server. Business Objects documentation is installed with the Client Tools.0 Internet Explorer 6.0 Service Pack 1/ Service Pack 2 Mozilla Firefox 2.0 or later Requirements for the Foundation Database host computer Windows Table 7 and Table 8 contain hardware and software requirements for installing required components for a Foundation Database host on Windows computers. Table 7 Resource RAM disk space required for installation Hardware required for BMC Reporting Foundation Database host computer Requirement 4 GB 15 GB including installation of Oracle Comments 34 BMC Reporting Foundation Installation Guide . Service Pack 2 Windows 2000 Professional.

0 Oracle documentation is installed with the Oracle server. Service Pack 2 Windows 2000 Advanced Server.75 times of RAM or higher 15 GB including installation of Oracle Chapter 2 Preparing to install BMC Reporting Foundation 35 . Service Pack 1 Recommended browser One of the following: I I I Internet Explorer 7.0 or later Solaris Table 9 and Table 10 contain the requirements for installing required components for the Foundation Database host on Solaris computers.0.0 Service Pack 1.Requirements for the Foundation Database host computer Table 8 Resource operating systems Software required for BMC Reporting Foundation Database host computer on Windows Requirement One of the following: I I I Comments Windows 2000 Server. Service Pack 2 Mozilla Firefox 2. Internet Explorer 6. Service Pack 2 Windows 2003 Server. Table 9 Resource CPU Requirements for BMC Reporting Foundation Database host computer on Solaris Requirement One of the following: I I Comments SPARC 32 bit SPARC 64 bit RAM Swap Space disk space required for installation 4 GB 0. Document viewer Adobe Acrobat v 5.

) User group I This must be a local group. if the default options are selected: I 1521 36 BMC Reporting Foundation Installation Guide . Create it before beginning any install that includes the Foundation Database. assign the minimum settings by editing /etc/system so that the values reflect the settings in the requirement column. Your system may require different values for optimal performance. and reboot the computer. and ar must be available. the installation terminates. If the program finds that the memory parameters do not satisfy the database requirements. ld.0 Service Pack 1/ Service Pack 2 Mozilla Firefox 2.0 shmsys:shminfo_shmmax=4294967295 shmsys:shminfo_shmmin=1 shmsys:shminfo_shmmni=100 shmsys:shminfo_shmseg=100 semsys:seminfo_semmni=100 semsys:seminfo_semmsl=2050 semsys:seminfo_semmns=4050 semsys:seminfo_semopm=100 semsys:seminfo_semvmx=32767 semsys:seminfo_semume=30 Recommended browser I I I Semaphore and shared memory settings I I I I I I I I I I The installation program checks for specific memory requirements for the Oracle database before it creates the database. ports The following port must be available. Oracle and the root user should have the same group ID. Before restarting the installation program. (They come with the packages mentioned here. packages and programs I I I I I I SUNWarc SUNWhea SUNWlibm SUNWbtool SUNWlibms SUNWsprot Oracle Install user group The programs make.Requirements for the Foundation Database host computer Table 10 Resource operating systems Software and Settings Required for BMC Reporting Foundation Database host computer on Solaris Requirement One of the following: I I I Comments Sun Solaris 8 Sun Solaris 9 Sun Solaris 10 Internet Explorer 7.0 Internet Explorer 6. nm. Note that these are minimum requirements. This must be the primary group for the user that runs the installation program.

Installation Overview

Installation Overview
In general, you will follow a three-stage process.
I

Install BMC DataStore. Determine whether specific instructions exist with regard to the installation of BMC Reporting Foundation, and follow those specific instructions. Install BMC Performance Manager Reporting.

I

I

You have many choices to help you accomplish the installation of BMC Reporting Foundation. As described in “Computer roles - what goes where” on page 18, there are four computer roles that are needed for BMC Reporting Foundation to work. The major steps for installing BMC Reporting Foundation are listed below. Each step, along with some of its variations, is discussed in chapters 3 and 4.
Task Review installation requirements Install BMC Foundation Database instance using the BMC DataStore installer Install the BMC Reporting Foundation components Install the Client Tools Install and configure your reporting solution Refer to page 27 page 40 for a Windows computer, or page 55 for a Solaris computer page 42 for a Windows computer or page 57 for a Solaris computer page 46 for a Client tools only installation see BMC Performance Manager Getting Started.

Chapter 2

Preparing to install BMC Reporting Foundation

37

Installation Overview

38

BMC Reporting Foundation Installation Guide

Chapter

3
39 40 40 42 43 46 47 47 48

Installing BMC Reporting Foundation on Windows computers
3

This chapter provides the information that you need to install BMC Reporting Foundation on Windows computers. This chapter presents the following topics: Installing BMC Reporting Foundation on Windows computers overview . . . . . . . . Verifying installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the BMC Reporting Foundation Database . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing BMC Reporting Foundation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing all BMC Reporting Foundation components on one computer . . . . . . Installing Client Tools only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About web servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Uninstalling BMC Reporting Foundation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Uninstalling BMC Reporting Foundation on Windows . . . . . . . . . . . . . . . . . . . . .

Installing BMC Reporting Foundation on Windows computers overview
BMC Reporting Foundation consists of three sets of components:
I

Reporting server components, including the report server and report portal. The report server components can be installed on either a Windows or a Solaris computer. BMC Reporting Foundation Database components. The BMC Reporting Foundation Database components include the BMC Reporting Foundation Database and Oracle 10g. They can be installed on either a Windows or a Solaris computer.

I

Chapter 3

Installing BMC Reporting Foundation on Windows computers

39

Verifying installation requirements

I

The Client Tools components must be installed on a Windows computer.

These components can be installed on the same computer, or they can be installed on different computers. All three components must be installed on a network where they can communicate with each other.

Verifying installation requirements
Before you install BMC Reporting Foundation, verify that the target computers meet the installation requirements listed in “Installation requirements” on page 27 and the installation requirements listed in the BMC DataStore Installation Guide.

NOTE
Review the instructions in the user documentation for the reporting solution set before installing BMC Reporting Foundation.

Installing the BMC Reporting Foundation Database
The BMC Reporting Foundation Database is the Oracle database that stores
information about the BusinessObjects Enterprise system and its users.

Complete the following procedures to install BMC Reporting Foundation Database, including the Oracle software, on one computer.

Before you begin
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If you plan on installing the BMC Reporting Foundation Database on a different system than the Reporting Server, then you must also install the Oracle client software on the Reporting Server computer. See “Requirements for the Reporting Server computer” on page 28. You must have administrator rights and permissions on the target computer and be a member of its Administrators group. The target computer must have a static IP address. The name of the installation directory should not contain spaces.

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BMC Reporting Foundation Installation Guide

6 Use default values for the Database Instance options and click Next.exe at the root. you are prompted to select the instance you want to install and click Next. select I accept to the terms of the License Agreement. type the host name in the Fully qualified Database Host Name box.5.10). Select this option. and click Next. Chapter 3 Installing BMC Reporting Foundation on Windows computers 41 . Option Install Reporting Aggregate Database Instance Description Creates the BMC Performance Manager Reporting database instance. perform the following steps 1 From the BMC DataStore 2. The default instance name is BMCREPT (If BMC Portal is not installed on the same computer. Select this option.5.Installing the BMC Reporting Foundation Database I The DataStore cannot be installed on a shared drive on a remote Windows computer. 8 On the Reporting Business Objects Database Instance Information page. You will need the BMC DataStore 2.5. This is the Oracle database that stores information about the BusinessObjects Enterprise system and its users. type the host name in the Fully qualified Database Host Name box. 5 On the Reporting Aggregate Database Instance Information page.10 CD. click Next. 2 On the welcome screen.10 CD to install the DataStore. BMCREPO. start the installation utility by running setupWin32. 3 On the license agreement page. I To install the BMC Reporting Foundation Database from the CD To install the BMC Reporting Foundation Database component (BMC Datastore 2. review the license. 7 Select the appropriate size of the Reporting Aggregate Database Instance and click Next. Install Reporting Business Objects Database Instance Creates the BMC Reporting Foundation database instance. BMC recommends creating the instance name as BMCPDS). 4 On the instance selection page. It must be installed on a local drive.

Installing BMC Reporting Foundation Use Table 11 to find the procedure for the type of installation you want to perform. Accept the default location for the top-level directory. Table 11 Procedure Installing all BMC Reporting Foundation components on one computer Installing Client Tools only BMC Reporting Foundation Installation Procedures for Windows Page 43 46 42 BMC Reporting Foundation Installation Guide . 11 Review the options you have selected on the installation summary page and then click Next. The installation program creates the following subdirectories under the specified directory: I I I _jvm _uninst datastore 12 Restart the system after installing the database instance and Oracle server. 10 Specify the top installation directory for the database instance. The installation process begins. type the preferred top-level installation directory. — Click Browse to select a location. NOTE Do not specify a path that contains spaces.Installing BMC Reporting Foundation 9 Use default values for the Database Instance options and click Next. and click Next. — In the text box.

Before you begin I Ensure that you have the BMC Reporting Foundation 3. You must be logged on as a member of the account that will run BMC Reporting Foundation as a service.0 Windows DVD. Do not specify a path that contains spaces. See “About web servers” on page 47 for more information. For example. 4 On the welcome page. 2 Select the Setup Language. 3 Click OK. there is no prerequisite action because Apache is installed at the same time as BMC Reporting Foundation. See “Installation requirements” on page 27 for more information. ORACLE_HOME=install_directory/Datastore/ora10g/db_1 You can not install BMC Reporting Foundation on a domain controller or on a computer where the Windows default security settings given to the local Administrators group have been modified.Installing all BMC Reporting Foundation components on one computer Installing all BMC Reporting Foundation components on one computer Use the following procedure to install all the BMC Reporting Foundation components on one computer. Chapter 3 Installing BMC Reporting Foundation on Windows computers 43 . click Next to continue.exe at the root. The ORACLE_HOME variable must be defined.0 Windows DVD into the DVD drive and run setup. If you prefer to use Apache. IIS must already be installed before you install BMC Reporting Foundation. I I I I I I I I To install BMC Reporting Foundation 1 Insert the BMC Reporting Foundation 3. The computer must meet the system requirements. The account that will run BMC Reporting Foundation as a service must already exist. If you prefer to use IIS as the web server for the Reporting server. The account must be a member of the Administrators group.

verify the installation directory and ports for Tomcat application server and click Next. type the path or browse to the location where the product will be installed. NOTE If you want to use an IIS server. 7 On the User Information page. bmcbodba in the Username box and zohreh in the Password box. select the default web site for the IIS Server from the Choose website box. and click Next. 11 Click Next to continue. select Perform Server Installation. and click Next. 10 On the Install Type page. 13 On the Choose Web Component Adapter Type page. Choose the I accept to the terms of the License Agreement option and click Next. and click Next.Installing all BMC Reporting Foundation components on one computer 5 On the license agreement page. the Configure Tomcat page is displayed. If you have chosen to install Tomcat application server. To use an IIS server.NET.0 may not include spaces or the % or $ characters. 9 On the Select Directory page. revie the license agreement. type your Name and Organization details. NOTE The path you select for installation of BMC Reporting Foundation 3. 14 On the Configure Tomcat page. 6 On the installation choice page. 12 On the CMS Database Information page. NOTE BMC recommends that you use the default values for the Tomcat application server ports. 44 BMC Reporting Foundation Installation Guide . the IIS server must already be installed on your system. and click Next. Type BMCREPO in the Server box. select Oracle and click Next. select Java application server or IIS ASP. select New. 8 Type C620W-2SXYK2G-ZC08Z0A-ZX5N in the Product Keycode box. and select Use an existing database Server.

On Solaris. click Next. I NOTE If the installation fails. Click Next. using the files in the install directory. See “Verifying whether the CMS is running” on page 71.Installing all BMC Reporting Foundation components on one computer 15 On the Start Installation page. and JDK (if needed). If there is a problem. the Business Objects Registration Wizard page is displayed. the installation program checks the system requirements. NOTE After the installation is complete. Business Objects is installed. Tomcat. 18 Click Finish to close the installation utility. Click Log on >. type Administrator in the User Name box and leave the Password box empty. the install software rolls back the system to the pre-installed state. the program provides an error message and instructs you to go back and correct the issue before proceeding with the installation. 16 When installation has completed successfully. On Windows. the Business Objects install program is run. Chapter 3 Installing BMC Reporting Foundation on Windows computers 45 . The following components are installed: I Apache. NOTE If the Registration Wizard takes more than 30 minutes. based on the information you provided on the previous screens. while displaying this activity in the progress window. the Business Objects files are extracted from their ZIP files. ensure that Reporting server is running. At this point. please ignore the registration and log on to the Report Server by navigating to Start => All Programs => BusinessObjects XI Release 2 => BusinessObjects XI Enterprise => BusinessObjects Enterprise Java Administration Launchpad => Central Management Console 17 On the CMS Log On page.

I I To install the Client Tools components 1 Insert the BMC Reporting Foundation 3.exe at the root. read the license agreement. and click Next. 7 On the Select Directory page. 5 On the license agreement page. 2 Select the Setup Language. If you agree. The Start Installation page is displayed. Do not specify a path that contains spaces.0 Windows DVD into the DVD drive and run setup. click Next to continue. The BusinessObjects Client installation contains the following components: I I I I I I The Publishing Wizard The Import Wizard The Business View Manager Desktop Intelligence Report Conversion Tool Universe builder Before you begin I The computer must meet the system requirements. choose the I accept the License Agreement option and click Next. type the path or browse to the location where the product is to be installed. 46 BMC Reporting Foundation Installation Guide . See “Installation requirements” on page 27 for more information. You must be logged on as a member of the Administrators group. 8 Click Next. 6 On the installation choice page. 4 On the welcome page. 3 Click OK. select Perform Client Installation.Installing Client Tools only Installing Client Tools only Use the following procedure to install only the Client tool components on a computer. and click Next.

Administrator. If you have installed on a Microsoft Windows 2003 system and choose IIS. If you prefer to use IIS as the web server for the Reporting server. the final summary window is displayed. 9 When the installation has completed (successfully or not). If you prefer to use Apache. You choose the web server you want to use during the installation process.About web servers At this point. Before you begin I Uninstall all reporting solution sets before you uninstall BMC Reporting Foundation. the program provides an error message and instructs you to go back and correct the issue before proceeding with the install. described in the following section. there is no prerequisite action because Apache is installed at the same time as BMC Reporting Foundation. you must also have the ASP and ASP. I I I Chapter 3 Installing BMC Reporting Foundation on Windows computers 47 . Uninstalling BMC Reporting Foundation To uninstall BMC Reporting Foundation use Microsoft Windows uninstall utility. About web servers The Reporting server relies on a third party web server as its web application infrastructure. make a copy of the root directories used by the Input and Output File Repository Servers and backup the CMS database.NET components of IIS installed and enabled as well. based on the information you provided on the previous screens. Stop all Business Objects processes and the web server. The web server for a Windows installation can be either Apache or Microsoft Internet Information Services (IIS). the installation program checks the system requirements. BMC Reporting Foundation adds the user. Click Finish to close the installation utility. If you want to save the reports and system information. If there is a problem. Stop all Oracle processes. A standard configuration is acceptable. IIS must already be installed before you install BMC Reporting Foundation.

8 Delete the install_directory manually. 4 Click the Change/Remove button to launch the installation utility in uninstall mode. To uninstall BMC Reporting Foundation 1 Use the Central Management Console (CMC) to select all of the BMC Reporting Foundation servers. The Welcome window is displayed. and then select BusinessObjects Enterprise. and then select Datastore. 48 BMC Reporting Foundation Installation Guide . a summary window is displayed that tells you whether the uninstallation was successful. 7 After the uninstallation is complete. select the Change or Remove Programs button. 3 Click the Change/Remove button to launch the installation utility in uninstall mode. select the Change or Remove Programs button on the left pane of the window button. 4 Select the BMC Reporting Foundation Database instance. and click Next. 5 Select the product or products that you want to uninstall. Click Next. Click Next. and optionally the Datastore server components (if you also want to uninstall Oracle). 3 On the Add or Remove programs window. 6 Review your selections and click Next. 2 Select the Start => Control Panel => Add or Remove Programs option. and click Next. To uninstall BMC Reporting Foundation Database 1 Select the Start => Control Panel => Add or Remove Programs option. The Welcome window is displayed.Uninstalling BMC Reporting Foundation on Windows Uninstalling BMC Reporting Foundation on Windows Complete the following steps to uninstall BMC Reporting Foundation on Microsoft Windows. 2 On the Add or Remove programs window. Click Finish to exit the program. right-click the selected servers and select Stop.

Otherwise. 7 After the uninstallation is complete. 6 Review the information in the results window and click Next. If they do not.Uninstalling BMC Reporting Foundation on Windows 5 Review the summary information selections to ensure that they reflect the components that you want to remove. Chapter 3 Installing BMC Reporting Foundation on Windows computers 49 . a summary window is displayed that tells you whether the uninstallation was successful. click Next to proceed with the installation. Click Finish to exit the program. click the Back button and amend your selections.

Uninstalling BMC Reporting Foundation on Windows 50 BMC Reporting Foundation Installation Guide .

. . . . . . . . . . . . . . . . They can be installed on either a Windows or a Solaris computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing BMC Reporting Foundation on UNIX computers overview BMC Reporting Foundation consists of three sets of components: I Report server components. The BMC Reporting Foundation Database components include the DataStore and Oracle 10g. . . . . . . . . Installing BMC Reporting Foundation Database . . . . . . . . . . . . . . Using an xterm to Install BMC Reporting Foundation . . . . Uninstalling BMC Reporting Foundation . . . . . . The report server components can be installed on either a Windows or a Solaris computer. . . . . . . . . . . . . . . . . . . . . . . . This chapter presents the following topics: Installing BMC Reporting Foundation on UNIX computers overview . . . . . . . . I I Chapter 4 Installing BMC Reporting Foundation on Solaris 51 . . . . . . . . . . . you need an Oracle client to connect to the Foundation Database. . . . . . . . . . . . . . . . . . . . . . . . . . Mounting a CD . . . . . . . . . . . . . . . . . . . . . . Installing BMC Reporting Foundation . . Uninstalling BMC Reporting Foundation on UNIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Chapter 4 51 52 52 53 55 57 59 60 Installing BMC Reporting Foundation on Solaris 4 This chapter provides the information that you need to install BMC Reporting Foundation on Solaris computers. . . . . . . . . . DataStore components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Verifying installation requirements . . including the report server and report portal. . . . If the Client Tools components are installed on a different computer than the Foundation Database. .

Verifying installation requirements In a Solaris environment. or they can be installed on different computers. Using an xterm to Install BMC Reporting Foundation The installation requires a valid initialized X session. If you use an xterm to install Reporting Foundation. and olwm. For csh. the Reporting server and the BMC Reporting Foundation Database can be installed on the same computer. For information about installing Client tools. see “Installing Client Tools only” on page 46. X-Windows must be installed on the system where the installer is run. you must initialize the display using another X Windows application such as xclock prior to starting the install. type LC_CTYPE=“en_US” export LC_CTYPE 52 BMC Reporting Foundation Installation Guide . Use any Sunsupported X-Windows server that supports Motif. The Client Tools for BusinessObjects must be installed on a Windows computer. type setenv LC_CTYPE en_US For ksh or sh. The locale must be set to en_US using LC_CTYPE. They must be in an environment where they can communicate with each other and with Client Tools. at the command prompt. NOTE Review the instructions in the user documentation for the reporting solution set before installing BMC Reporting Foundation. Verifying installation requirements Before you install Reporting Foundation. verify that the target computer or computers meet the installation requirements listed in “Installation requirements” on page 27. at the command prompt. twm. such as dtwm.

Platform Solaris Mount Command Volume Manager (/usr/sbin/vold) automatically mounts.Mounting a CD Mounting a CD The following sections provide information about the mount commands you must use to mount the PATROL product CDs on your UNIX system. This directory might be different for your computer. the root directory for the CD drive is called /cdrom. depending on how your system administrator has configured the device. 1 Log on as root. or su to root. 2 Insert the CD into the CD drive. If you have a question about the location or setup of your CD drive. consult your system administrator or read the man page for mount. please contact your system administrator. 4 Log off. Chapter 4 Installing BMC Reporting Foundation on Solaris 53 . mount -r -F hsfs /dev/sr0 /cdrom If a problem occurs. Otherwise. Mounting the CD drive NOTE In this procedure. 3 Use the mount command appropriate to your platform to mount the CD.

54 BMC Reporting Foundation Installation Guide . Solaris platforms use the share command. Platform Solaris Mount Command mount host:/cdrom/cdrom0 /mnt/cdrom/cdrom0 If a problem occurs. /mnt/cdrom or /mnt/cdrom/cdrom0 for Solaris) as the mount point for the CD on the remote host computer. including a CD file system. 2 Create a directory on your local computer (for example. consult your system administrator or read the man page for mount. 3 Use the mount command appropriate to your platform to mount the CD.Mounting a CD Mounting the CD drive for an NFS client Before you can mount the CD on an Network File System (NFS) device. To mount the CD on an NFS client. However. you must export the CD file system so that it can be mounted by NFS clients. Most platforms use the exportfs command to export a local file system. follow these steps: 1 Log on as root. 4 Log off.

10 CD to install the BMC Reporting Foundation Database. including the Oracle database.5. on one computer. and assign it to the oracle group. the product will fail to install properly. The product routinely logs on the account and cannot function properly if a user response is required at logon. 2 Change to a different directory (such as /tmp). or log on with any user account that has the permissions of the root account. then start the installation program. If the logon does not execute these scripts. then you must also install the Oracle client software on the Reporting Server computer. /cdrom/cdrom0/install. The oracle user account requires the same level of permission as the root account. I I If you plan on installing DataStore on a different system than the Reporting Server. /etc/bmc. click Next. using the fully qualified path (for example. To Install the BMC Reporting Foundation Database from the DataStore CD You will need the BMC DataStore 2. See “Requirements for the Reporting Server computer” on page 28.Installing BMC Reporting Foundation Database Installing BMC Reporting Foundation Database The BMC Reporting Foundation database is the Oracle database used by the Central Management Server. Chapter 4 Installing BMC Reporting Foundation on Solaris 55 . Before starting the installation program. 3 On the welcome screen. Before you begin I Review the installation requirements listed in the BMC DataStore Installation Guide.profile to the /etc/profile script. Complete the following procedures to install BMC Reporting Foundation Database.profile and adds . To install the BMC Reporting Foundation Database component 1 Log on as root to run the installation program. — Enable the oracle user so that it can run in a non-interactive mode.bin). — The oracle user account must execute /etc/profile during logon. The installation program creates the bmc. create an oracle user on the target Solaris computer.

select I accept to the terms of the License Agreement. you are prompted to select the instance you want to install and click Next. NOTE Do not specify a path that contains spaces. Option Install Reporting Aggregate Database Instance Description Creates BMCPDS. and click Next. Install Reporting Business Objects Database Instance Creates BMCREPO. Select this option. The installation program creates the following subdirectories under the specified directory: _jvm _uninst datastore 12 Review the options you have selected on the installation summary page and then click Next. Select this option. type the preferred top-level installation directory. 10 Use default values for the Database Instance options and click Next. BMC Performance Manager Reporting database instance. 6 On the Reporting Aggregate Database Instance Information page. 7 Use default values for the Database Instance options and click Next. BMC Reporting Foundation database instance. 9 On the Reporting Business Objects Database Instance Information page. type the host name in the Fully qualified Database Host Name box. — Click Browse to select a location. This is the Oracle database that stores reports and universes for the reporting solution sets as well as administrative and security information for the report users. 5 On the instance selection page. type the host name in the Fully qualified Database Host Name box.Installing BMC Reporting Foundation Database 4 On the license agreement page. review the license. and click Next. Accept the default location for the top-level directory. — In the text box. 11 Specify the top installation directory for the database instance. The installation process begins. 8 Select the appropriate size of the Reporting Aggregate Database Instance and click Next. 56 BMC Reporting Foundation Installation Guide .

Do not specify a path that contains spaces.Installing BMC Reporting Foundation After completing the installation. See “Installation requirements” on page 27 for more information. I I Chapter 4 Installing BMC Reporting Foundation on Solaris 57 . For more information on installing client tools.Solaris DVD. log off and then log on again. see “Installing Client Tools only” on page 46. Before installing BMC Reporting Foundation. verify that the following variables are set appropriately: I I I I I I ORACLE_HOME= Oracle_install_directory/Datastore/ora10g/db_1 LC_ALL=en_US. You must install the BusinessObjects Client Tools on a Windows computer. See “Installing BMC Reporting Foundation Database” on page 55. BMC Reporting Foundation does not create tables in the BMCREPO database instance. The computer must meet the system requirements. Installing BMC Reporting Foundation Use the following procedure to install the Reporting Server (BusinessObjects Enterprise XI Release 2) on a Solaris computer. The account that will run BMC Reporting Foundation as a process must already exist. This process ensures that the Oracle path and SID is set properly. I Ensure that the BMC Reporting Foundation Database and the Oracle server have been installed on the Foundation Database host.UTF-8 LD_LIBRARY_PATH=ORACLE_HOME/lib32 WARNING IF the LD_LIBRARY_PATH is not set. Before you begin I Ensure that you have the BMC Reporting Foundation 3.0 .

Provide the Oracle TNSName as BMCREPO. 58 BMC Reporting Foundation Installation Guide . 2 Log on as a user account. Type C620W-2SXYK2G-ZC08Z0AZX5N and press Enter. Use the arrow keys to select Use an existing database and press Enter. Use the arrow keys to select Tomcat and press Enter. Use the arrow keys to select system installation and press Enter. Use the arrow keys to select Oracle and press Enter. 11 The script prompts for using an existing Java application server or installing Tomcat. 9 The script prompts for information pertaining to the CMS database. Use the default values and press Enter. 4 The script prompts you to select whether to perform a system installation or a user installation. 6 The script prompts you to select the installation type. 8 The script prompts for the type of the CMS database. Use the arrow keys to select New (Install a new Enterprise System) and press Enter. using the fully qualified path (for example. 5 The script prompts you for the product keycode. 12 The script prompts for the port numbers for the Tomcat server. Use the arrow keys to select Yes and press Enter.Installing BMC Reporting Foundation To Install BMC Reporting Foundation Server Components 1 Insert the BMC Reporting Foundation 3. 10 The script prompts you to re-initialize the BusinessObjects Enterprise database. 3 Change to a different directory (such as /tmp). and the local name server and press Enter.0 Solaris DVD into the DVD drive and mount it.sh). 7 The script prompts for using an existing CMS database or installing MySQL as the default CMS repository for Business Objects. User ID as bmcbodba. /cdrom/cdrom0/install. then start the installation program. See “Mounting the CD drive” on page 53 or “Mounting the CD drive for an NFS client” on page 54 for more information. password as zohreh.

I I Chapter 4 Installing BMC Reporting Foundation on Solaris 59 . The following components are installed: I Apache. Business Objects. Before you begin I Uninstall all reporting solution sets before you uninstall BMC Reporting Foundation. enter the following command: ps -aef|grep boe Uninstalling BMC Reporting Foundation To uninstall BMC Reporting Foundation you must use the same version of the installation utility that you used to install the product. Run the installation utility in uninstall mode to uninstall BMC Reporting Foundation from your system. while displaying this activity in the progress window. At this point. you might remove files needed to perform uninstallation of other BMC Software products. and JDK (if needed). the program provides an error message and instructs you to go back and correct the issue before proceeding with the install. based on the information you provided on the previous screens. Tomcat. the install software rolls back the system to the pre-installed state. Stop all Business Objects processes. I NOTE If the installation fails. the installation script checks the system requirements. If there is a problem. Stop all Oracle processes.Uninstalling BMC Reporting Foundation 13 The script displays the installation confirmation window. 14 To verify that the CMS Server is running. WARNING If you use a different version of the installation program to uninstall.

or files created by the system or by users after installation. perform an rm -rf command on the bobje directory. and deletes the files copied from the product CD during installation.sh script does not remove the files created during the installation process. To remove all BusinessObjects Enterprise files. 60 BMC Reporting Foundation Installation Guide . run the uninstallBOBJE.sh script located in install_directory/bobje directory.Uninstalling BMC Reporting Foundation on UNIX Uninstalling BMC Reporting Foundation on UNIX To uninstall BMC Reporting Foundation on UNIX. The uninstallBOBJE. NOTE The installation program creates a number of additional files on your computer. This script stops all BusinessObjects Enterprise servers and processes.

. . . . .Chapter 5 61 61 62 64 65 66 67 5 Using the report portal This chapter presents the following topics: Report portal overview . . . . . . . . . . Stopping the report server . . . . . . . . . . . . . . . . . . . . Starting the report server Before you begin BMC Reporting Foundation must be installed on the computer. . . . . . . . . . . . . . . . . . . . . . . Report portal overview All reports are presented through the Business Objects report portal (InfoView). Set the time out for the input and output file repository servers . . . . . . . . . . . . . . .0. . . . .27 service. . . . . . . . . . . . . . . . . . Starting the report server . . . . . . . . . . . . . . . Starting the report portal (InfoView) . . . . . . . . Chapter 5 Using the report portal 61 . . . . . . . . . . . . . . . . Set the Connection time out for the Web_IntelligenceReportServer service server. . . . . . . . To start the BMC Reporting Foundation servers on Windows 1 Navigate to Control Panel => Administrative Tools => Services. . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Start the Apache Tomcat 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Verifying the report server is started . . . . . . . . . . . . . . . . . . . . . . . . . . You can use any browser with access to the report server to display the portal and view reports. . . . . . . . . . . . . .

UTF-8 (If UTF-8 is not supported.sh –start cms (Ignore message ‘server of this name already exist’). To start the BMC Reporting Foundation servers on Solaris 1 Navigate to the install_directory/bobje directory. 4 Select all the listed services. 62 BMC Reporting Foundation Installation Guide . ps -aef|grep boe|grep -v "grep boe". please use en_US) export LC_ALL LD_LIBRARY_PATH=$ORACLE_HOME/lib32 export LD_LIBRARY_PATH $bobje/tomcatstartup.Verifying the report server is started 3 Navigate to Start => Programs => BusinessObjects XI Release 2 => BusinessObjects XI Enterprise => Central Configuration Manager. select Administrative Tools. 3 Check if all BusinessObjects processes are enabled. 2 In the Control Panel. There should be around 20 BusinessObjects processes running. 3 In the Administrative Tools panel. select Services.sh $bobje/startservers $bobje/ccm. Verifying the report server is started To verify that the BMC Reporting Foundation servers are started on Windows 1 On the computer where the server is installed. 2 Enter the following commands: LC_CTYPE=“en_US” export LC_CTYPE ORACLE_HOME= Oracle_install_directory/Datastore/ora10g/db_1 export ORACLE_HOME LC_ALL=en_US. select Start=>Settings=>Control Panel. 5 Click Start on the menu to start all the services.

at the command prompt. I I I I I I I I I I I I I I I I I Central Management Server Connection Server Crystal Reports Cache Server Crystal Reports Job Server Crystal Reports Page Server Desktop Intelligence Cache Server Desktop Intelligence Report Server Destination Job Server Event Server Input File Repository Server Apache Tomcat web server or World Wide Web Publishing Service (IIS) List of Values Job Server Output File Repository Server Program Job Server Report Application Server Web Intelligence Job Server Web Intelligence Report Server To verify that the BMC Reporting Foundation servers are started on Solaris 1 On the computer where the server is installed. type the following command $ ps -aef|grep boe Chapter 5 Using the report portal 63 .Verifying the report server is started 4 Verify that these services are started.

Stopping the report server The computer should show the following processes: I I I I I I I I I I I I I I I I I I I I oe_filesd -name hostname boe_jobsd -lib procreport boe_crystalras -name hostname boe_crystalrasd boe_jobsd -lib proclov -jsT boe_pagesd -name hostname boe_crystalrasd.UTF-8 (If UTF-8 is not supported.bin -name hostname boe -name hostname boe_fcprocd -name hostname boe_fcprocd -name hostname Stopping the report server Use the following procedures to stop the BMC Reporting Foundation servers. To stop the BMC Reporting Foundation servers on Solaris 1 Navigate to the install_directory/bobje directory.bin -na boe_jobsd -lib pp_procFC -j boe_pagesd. please use en_US) export LC_ALL LD_LIBRARY_PATH=$ORACLE_HOME/lib32 export LD_LIBRARY_PATH 64 BMC Reporting Foundation Installation Guide .bin -name hostname boe_fccached -name hostname boe_eventsd -name hostname boe_jobsd -lib procdest -js boe_jobsd -lib procprogram boe_cachesd -name hostname boe_jobsd -lib procwebi -js boe_filesd -name hostname boe_pagesd. 2 Enter the following commands: LC_CTYPE=“en_US” export LC_CTYPE ORACLE_HOME= Oracle_install_directory/Datastore/ora10g/db_1 export ORACLE_HOME LC_ALL=en_US.

where hostname is the name of the server where Business Objects is installed. There should be no BusinessObjects processes running.0. 3 Click Stop on the menu to stop all the services.sh –stop cms 3 Check if all BusinessObjects processes are stopped. Starting the report portal (InfoView) Before you begin I BMC Reporting Foundation must be installed and the report server must be running. You can access the Report Portal from Chapter 5 Using the report portal 65 . To stop the BMC Reporting Foundation servers on Windows 1 Navigate to Start => Programs => BusinessObjects XI Release 2 => BusinessObjects XI Enterprise => Central Configuration Manager. 5 Stop the Apache Tomcat 5.27 service. 2 Select all the listed services.Starting the report portal (InfoView) bobje/ stopservers $bobje/ tomcatshutdown. one or more users are defined during the installation of a reporting solution set. Typically.sh $bobje/ccm. ps -aef|grep boe|grep -v "grep boe". 2 If the report server is using Apache as the web server. type the following in the Address box. 4 Navigate to Control Panel => Administrative Tools => Services. You must know the name and password of at least one user who has with permission to use InfoView. The default port number is 8080. I To start the report portal 1 Open a web browser.

Set the time out for the input and output file repository servers 1 Log on to the Central Management Console as Administrator.hostname service on the Home => Servers page. 5 Click Apply.hostname service.object 3 On the Welcome to InfoView page.Set the time out for the input and output file repository servers http://hostname:8080/businessobjects/enterprise115/desktoplaunch/InfoView/ logon/logon. leave the password blank and specify the hostname: port number for the BMC Reporting Foundation server. 2 Click Servers on the Organize menu.0) in the Domain Name\Logon Name box and the corresponding password in the Password box. The BMC Reporting home page is displayed. 4 Type 7200 in the Maximum Idle Time box. 66 BMC Reporting Foundation Installation Guide . A confirmation message is displayed. 6 Click OK. click Login and type the name and password of a user with permission to use InfoView. 7 Type the operating system Administrator user name (used for installing BMC Reporting Foundation 3. 3 Click Input. 8 Click OK. 9 Repeat Step 4 through Step 7 for the Output.

and specify the hostname: port number for the BMC Reporting Foundation server.0) in the Domain Name\Logon Name box and the corresponding password in the Password box. 3 Click Web_IntelligenceReportServer service on the Home => Servers page. 2 Click Servers on the Organize menu. 5 Click Apply.Set the Connection time out for the Web_IntelligenceReportServer service server Set the Connection time out for the Web_IntelligenceReportServer service server 1 Log on to the Central Management Console as Administrator. A confirmation message is displayed. 4 Type 300 in Connection Time Out (minutes) box. leave the password blank. Chapter 5 Using the report portal 67 . 6 Click OK. 7 Type the operating system Administrator user name (used for installing BMCReporting Foundation 3. 8 Click OK.

Set the Connection time out for the Web_IntelligenceReportServer service server 68 BMC Reporting Foundation Installation Guide .

. . . . . . For Windows. . . . 69 Starting and stopping the BMC Reporting Foundation Database . . . . . For Solaris. . . . . . . . . . . . Chapter 6 BMC Reporting Foundation Database administration 69 . 69 Changing the BMCREPO password . . .Chapter 6 BMC Reporting Foundation Database administration 6 This chapter presents the following topics: BMC Reporting Foundation Database administration overview . . . . . . . . . . . . . . They can be used for the BMC Reporting Foundation Database (Oracle SID BMCREPO). . Starting and stopping the BMC Reporting Foundation Database The database administration scripts are installed at the same time as the BMC Reporting Foundation Database components. . . . . . . . . . . the installation program places the scripts in the %ORACLE_HOME%\utilities directory. . . . . . 70 BMC Reporting Foundation Database administration overview BMC Software provides products that you can use for monitoring and managing the BMC Reporting Foundation Database. . or you can use scripts for these activities that are included with Reporting Foundation. . . . . . The scripts can be run by any user who is a member of the Administrators group. . . . the installation program places the scripts in the $ORACLE_HOME/utilities directory. . . . .

use the DatastoreMaintainanceTool. they supersede these procedures. NOTE Before using the procedures in this guide.bat script on Windows and DatastoreMaintainanceTool.Changing the BMCREPO password For starting and stopping the databases. if your site’s security procedures require that the passwords be changed. review the user documentation for your reporting solution set. BMC Software recommends that you do not change the password for any of these users. It serves several important roles behind the scenes. However. The password must remain in sync for each of its roles. follow these procedures. If the instructions there are different. 70 BMC Reporting Foundation Installation Guide . Changing the BMCREPO password The BMCREPO user is used in more than one component of BMC Reporting Foundation and the reporting solution sets.sh script on UNIX.

. . . . . . . . . . . . . . . . . . . . Enabling audit actions . . . . . . . . . . . . verify that the CMS services are running from the Central Configuration Manager Tool. . . . see “Processes and services” on page A-77. the processes and services related to BMC Reporting Foundation are listed. . . . Starting the BusinessObjects Enterprise servers manually .Appendix A 71 72 72 73 73 74 75 77 A Frequently Asked Questions This appendix describes frequently asked questions about BMC Reporting Foundation. Verifying whether the CMS is running. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing Infoview and Central Management Console. . . . . . . . . . . . . Changing passwords using the Central Management Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . For a list of CMS services. . . . . . . . . . Processes and services . . . . . . . . Appendix A Frequently Asked Questions 71 . . Verifying whether the CMS is running Type the following command to verify whether the CMS is running on a Solaris computer: ps -aef|grep boe On Windows. . Enabling drilling mode and creating new reports . . . . . . . . . . . . . . . . . . . . . .In addition. . . Starting and stopping the BMC Reporting Foundation servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

leave the password blank. 4 Grant the right to Enable Drill Mode and Create document. and specify the hostname: port number for the BMC Reporting Foundation server. 3 Select the advanced mode for all the rights displayed for the Everyone group. 72 BMC Reporting Foundation Installation Guide .Accessing Infoview and Central Management Console Accessing Infoview and Central Management Console You can access Infoview from: http://hostname:8080/businessobjects/enterprise115/desktoplaunch/InfoView/lo gon/logon. 2 Navigate to Home > BusinessObjects Enterprise Applications > Web Intelligence.object You can access the Central Management Console from: http://hostname:8080/businessobjects/enterprise115/admin/en/admin.cwr Enabling drilling mode and creating new reports You can grant the right for enabling drilling and creating new reports for BusinessObjects users from the Central Management Server. 5 Click Apply. To enable drilling and creating new reports 1 Log on to the Central Management Console as administrator.

2 Start all of the BusinessObjects Enterprise servers as daemons: ./ccm. Appendix A Frequently Asked Questions 73 . To change the password 1 Log on to the Central Management Console as Administrator. and specify the hostname: port number for the BMC Reporting Foundation server. the install setup program starts and enables servers automatically. use the following command to start: . Changing passwords using the Central Management Console This section lists the steps to be followed for changing the password of a BusinessObjects Enterprise user. type the password (default is an empty password).Starting the BusinessObjects Enterprise servers manually Starting the BusinessObjects Enterprise servers manually The ccm.sh -enable all B If you are using a different port number for the CMS.sh -enable all -cms servername: portnumber The daemons are now listening on the appropriate ports. A If you are using the default ports for the CMS. In BusinessObjects Enterprise XI.sh script provides you with a command-line interface to the various BusinessObjects Enterprise server components./ccm. 2 Select users from the Organize menu.sh -start all 3 Enable all of the BusinessObjects Enterprise servers. To manually start and enable the servers 1 Navigate to the bobje directory that was created by the installation./ccm. type the following command: .

6 Click Update. NOTE Ensure that your audit log file is located on a hard drive that has sufficient space to store the log files.Enabling audit actions A list of all BusinessObjects users is displayed. 4 Select the Auditing is enabled check box. 5 Click Update. Enabling audit actions You can enable the Central Management Server to act as a system auditor. Enable the BusinessObjects servers after adding the auditing license key. 5 Select the audit actions that you want to record. 3 Select the account name for which you want to change the password. 3 Click the Auditing tab. 74 BMC Reporting Foundation Installation Guide . To enable audit actions 1 Log on to the Central Management Console. NOTE Add C8200-7B3SJ28-ZC0705S-8CP3 as the auditing license key from the License Keys page of the Central Management Console. 4 Type the new password in the Password box and type the password again in the Confirm box. 2 Select the server that controls the action that you want to audit. 1 Go to the organize Servers menu of the Central Management Console.

you must enable logging of concurrent logons on every Central Management Server in your system. Auditing is enabled independently on each server. please use en_US) export LC_ALL LD_LIBRARY_PATH=$ORACLE_HOME/lib32 export LD_LIBRARY_PATH $bobje/tomcatstartup. or a scheduled List of Values. There should be around 20 BusinessObjects processes running. To start the CMS servers on Solaris 1 Navigate to the install_directory/bobje directory. If you want to audit all actions of a given type.sh $bobje/startservers $bobje/ccm. 2 Enter the following commands: LC_CTYPE=“en_US” export LC_CTYPE ORACLE_HOME= Oracle_install_directory/Datastore/ora10g/db_1 export ORACLE_HOME LC_ALL=en_US. enable identical audit actions on every server that supports those actions. On Windows computers. Otherwise your audit record will be incomplete. and "Communication with a running instance is lost. 3 Check if all BusinessObjects processes are enabled. you can start and stop the CMS servers by using the Central Configuration Manager Tool. Starting and stopping the BMC Reporting Foundation servers You can start and stop the CMS servers on Solaris computers by using the startservers and stopservers scripts.Starting and stopping the BMC Reporting Foundation servers To audit every failure of a scheduled report.UTF-8 (If UTF-8 is not supported.sh –start cms (Ignore message ‘server of this name already exist’). Appendix A Frequently Asked Questions 75 ." on the Central Management Server. For example. ps -aef|grep boe|grep -v "grep boe". if you want to track the total number of concurrent logons to your BusinessObjects Enterprise system. a scheduled program. enable auditing of "A job has failed to run" on the Job Server.

27 service. To start the CMS servers on Windows 1 Navigate to Control Panel => Administrative Tools => Services.UTF-8 (If UTF-8 is not supported.sh –stop cms 3 Check if all BusinessObjects processes are stopped. To stop the CMS servers on Windows 1 Navigate to Start=>Programs=>BusinessObjects XI Release 2=>BusinessObjects XI Enterprise=>Central Configuration Manager. 5 Click Start on the menu to start all the services. 3 Navigate to Start=>Programs=>BusinessObjects XI Release 2=>BusinessObjects XI Enterprise=>Central Configuration Manager. please use en_US) export LC_ALL LD_LIBRARY_PATH=$ORACLE_HOME/lib32 export LD_LIBRARY_PATH bobje/ stopservers $bobje/ tomcatshutdown. 2 Select all the listed services. 4 Select all the listed services.Starting and stopping the BMC Reporting Foundation servers To stop the CMS servers on Solaris 1 Navigate to the install_directory/bobje directory. 76 BMC Reporting Foundation Installation Guide . 3 Click Stop on the menu to stop all the services. 2 Start the Apache Tomcat 5.0.sh $bobje/ccm. 4 Navigate to Control Panel => Administrative Tools => Services. 2 Enter the following commands: LC_CTYPE=“en_US” export LC_CTYPE ORACLE_HOME= Oracle_install_directory/Datastore/ora10g/db_1 export ORACLE_HOME LC_ALL=en_US. There should be no BusinessObjects processes running. ps -aef|grep boe|grep -v "grep boe".

Processes and services 5 Stop the Apache Tomcat 5.0. Processes and services This section lists processes and services that are specific to BMC Reporting Foundation. BMC Reporting Foundation services on Windows I I I I I I I I I I I I I I I I I Central Management Server Connection Server Crystal Reports Cache Server Crystal Reports Job Server Crystal Reports Page Server Desktop Intelligence Cache Server Desktop Intelligence Report Server Destination Job Server Event Server Input File Repository Server Apache Tomcat web server or World Wide Web Publishing Service (IIS) List of Values Job Server Output File Repository Server Program Job Server Report Application Server Web Intelligence Job Server Web Intelligence Report Server Appendix A Frequently Asked Questions 77 .27 service.

Processes and services BMC Reporting Foundation processes on Solaris I I I I I I I I I I I I I I I I I I I I oe_filesd -name hostname boe_jobsd -lib procreport boe_crystalras -name hostname boe_crystalrasd boe_jobsd -lib proclov -jsT boe_pagesd -name hostname boe_crystalrasd.bin -na boe_jobsd -lib pp_procFC -j boe_pagesd.bin -name hostname boe_fccached -name hostname boe_eventsd -name hostname boe_jobsd -lib procdest -js boe_jobsd -lib procprogram boe_cachesd -name hostname boe_jobsd -lib procwebi -js boe_filesd -name hostname boe_pagesd.bin -name hostname boe -name hostname boe_fcprocd -name hostname boe_fcprocd -name hostname 78 BMC Reporting Foundation Installation Guide .

40. 52 verifying requirements 27. contacting 2 E exportfs command 54 F Foundation database administration 69 description 18 installation requirements 34 Oracle requirements 26 Oracle user account requirement 55 overview 11 H hardware and software requirements for installing Reporting Foundation 27 C categories overview 14 CD. configuring for installation on Windows computers 21 databases overview 14 Index 79 . 40.A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Index A about using IIS as web server 47 administering the BMC Reporting Foundation database 69 DEP. 52 installation list of requirements 27 installation planning configuring Terminal Services 22 configuring Windows data execution prevention feature 21 directory requirement 25 installation prerequisites installing Windows loopback adapter for datastore 23 D data collection tools 14 Data Execution Prevention (DEP). mounting 53 Central Management Server 12 overview 12 changing passwords 70 Client Tools description 18 compatibility with other products 27 computer roles. See Data Execution Prevention Distribution Server restriction 27 B BMC Datastore assigning memory settings for installation on Solaris 25 installing Microsoft Loopback Adapter 23 Solaris installation considerations 23 Windows installation considerations 20 BMC Reporting Foundation before you install 57 components 10 overview 9 BMC Reporting Foundation database administration overview 69 installation requirements 34 overview 11 requirements 26 BMC Software. what gets installed 18 customer support 3 I IIS web server requirements 47 Import Wizard 12 installable images 27 installation before you begin 57 introduction 18 overview of required tasks 37 requirements 27 system requirements 27–36.

sh script.A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Solaris datastore installation 23 Windows datastore installation 20 installing components separately 46 Oracle remotely 26 installing BMC Reporting Foundation 37 installing on Solaris overview 51 xterm 52 installing on Windows overview 39 IP address installation requirement Solaris installation 24 Windows installation 20 starting 65 prerequisites for installing the datastore installing Windows loopback adapter 23 processes 77 product support 3 products uninstalling in Windows environments 48 Publishing Wizard 13 overview 13 R report 15 report portal overview 11. assigning for datastore installation on Solaris 25 mounting a CD overview 53 N NFS Mount a CD-ROM 54 O Oracle remote installation 26 Oracle Install user group 36 Oracle prerequisites Solaris installations 26 Windows installations 20 Oracle requirement for reporting server 28 Oracle requirements for Foundation database 26 Oracle user account requirement for Foundation database install 55 oracle user. installing 23 M memory requirements for the Oracle database 36 memory settings. 54 system 27–36. report overview 61 80 BMC Reporting Foundation Installation Guide . 40. 61 requirements 33 starting 65 report server description 18 overview 11 requirements 28 starting 61 stopping 64 verifying it is started 62 on Solaris 63 verifying startup 62 web server requirements 47 report templates 15 report viewer software requirements 33 reporting components 10 reporting portal description 18 overview 11 reporting solutions sets 10 required privileges for user accounts 19 requirements for IIS as the web server 47 for the Reporting Server computer 28 for Windows Computers 28. 52 privileges 53. 40. 34. 52 root permissions on Solaris 23 L loopback adapter. using to set memory parameters for Solaris installations 25 share command 54 software requirements for the report viewer 33 Solaris installation creating oracle user for datastore 24 P passwords changing 70 portal. 37 overview 27. creating for datastore installation 24 overview of installation tasks 37 S Semaphore and shared memory settings 36 services 77 setSolarisSettings.

40. report 15 Terminal Services configuring for installation 22 U UMASK on Solaris computers 24 uninstalling on Solaris 60 uninstalling on Windows 48 uninstalling products in Windows environments 48 universe described 14 user accounts requirements 19 user groups and users described 14 V verifying the report server is started on Solaris 63 on Windows 62 W Web servers important information 47 Windows installation configuring data execution prevention feature 21 configuring Terminal Services 22 installing loopback adapter for the datastore 23 prerequisites for BMC Datastore 20 static IP address requirement 20 Index 81 . customer 3 system requirements 27–36.A B C D E F G H I J K L M N O P Q R S T U V W X Y Z prerequisites for BMC Datastore 23 root permissions 23 static IP address requirement 24 solution reports introduction 15 starting the report server 61 stopping the report server 64 support. 52 T technical support 3 templates.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 82 BMC Reporting Foundation Installation Guide .

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Notes .

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*85158* *85158* *85158* *85158* *85158* .

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