You are on page 1of 64

INTERNSHIP PROJECT

ON

EMPLOYEE BACKGROUND SCREENING
Do employees claim what they are?
SUBMITTED TO
ANNAMALAI UNIVERSITY
IN PARTIAL FULFILMENT OF THE REQUIREMENTS
FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION
IN APPLIED MANAGEMENT

SUBMITTED BY
AMIT KUMAR SHARMA
MBA (SALES & MARKETING) FINAL
ENROLLMENT NO. : - 4740600055

DIRECTORATE OF DISTANCE EDUCATION
ANNAMALAI NAGAR

ANNAMALAI UNIVERSITY, CHEENAI

DECLARATION

I

hereby

declare

that

the

project

entitled

“EMPLOYEE

BACKGROUND SCREENING” submitted for the Degree of Master of
Business Administration in Applied Management is my original work and the
project has not formed the basis for the award of any degree, diploma, associate
ship, fellowship or similar other titles. It has not been submitted to any other
university or Institution for the award of any degree or diploma.

(Signature of the Student)

Place: Jodhpur

Name: Amit Kumar Sharma

Date:

Enrolment No.: 4740600055

ANNAMALAI UNIVERSITY, CHEENAI

ACKNOWLEDGEMENT OF THE STUDENT

It is with real pleasure that, I record my indebtedness to my project
Guide, Mr. Surajet Kumar Saha for his counsel and guidance during the
preparation of this project.
I am grateful to Centre Head Mrs.Tultuli Gupta.
I wish to record my sincere and special thanks to Mr.Rakesh Sharma,
Mr.Virkram Pawar and Mr.Deepak Sharma.
My thanks are due to Mr. Surajet Kumar Saha, Mr. Shubham Gupta,
Mr. Manish Goyal and Mr. Bharat Kuldeep to give me great and valuable
support.

(Signature of the Student)

Place: Jodhpur

Name: Amit Kumar Sharma

Date:

Enrolment No: 4740600055

ANNAMALAI UNIVERSITY, CHEENAI

associateship. CHEENAI . diploma. Surajet K. Saha Date: ANNAMALAI UNIVERSITY. and that the project has not previously formed the basis for the award of any degree. Place: Jodhpur Name: Mr. Amit Kumar Sharma during the period of his study under my guidance. fellowship or similar other titles and that it is an independent work done by his.CERTIFICATE Certified that the project “EMPLOYEE BACKGROUND SCREENING” is a work done by Mr.

TABLE OF CONTENTS CHAPTER – I EXECUTIVE SUMMERY CHAPTER – II COMPANY PROFILE  INTRODUCATION  COMPANY RESUME  ORGANISTION STRUCTURE • NATIONAL STRUCTURE • INFRA-STRUCTURE SETUP  PRODUCT & SERVICES CHAPTER – III EMPLOYMENT BACKGROUND SCREENING  INTRODUCATION OF EBS  WHY EBS  EBS TOOLS  EBS PROCESS  BENEFITS OF EBS ANNAMALAI UNIVERSITY. CHEENAI .

CHEENAI .CHPTER – IV RESEARCH METHODOLOGY  PROJECT DETAILS  OBJECTIVES & SCOPE OF STUDY  DATA ANALYSIS  SOURCE OF DATA CHPTER – V FINDING & ANALYSIS  PROJECT FINDING  RESULT OF QUESTIONNAIRE  RESEARCH & ANALYSIS  PHOTOSTATE OF FILLED QUESTIONNAIRES CHPTER – VI SUGGESTIONS & CONCLUSITION CHPTER – VII BIBLIOGRAPHY ANNAMALAI UNIVERSITY.

CHEENAI .CHAPTER – I EXECUTIVE SUMMERY ANNAMALAI UNIVERSITY.

EXECUTIVE SUMMERY
An organization is made up of competencies, which we can loosely call 'capital'.
Its key components are 'customer capital', 'structural capital' and 'human capital'.
Broadly a company's strength arises out of its customer base, which purchases
its products.

This customer capital triggers a number of key decisions such as new product
and service packages new designs in anticipation of customer preferences and
new locations from which a number of customers could be profitably served.
We have heard of a company being acquired purely because of the strength of
its customer base. Besides customers, the strength of an organization arises out
of the efficiency of its operations

ONICRA sees human capital as an essential and vital resource and this has
provided the essence of pre/post employment background screening services
with the enthusiasm of working as an Empanelled Employment Background
Checker with Nasscom and NSDL for the vision, which is – National Skills
Registry In India the customers want better services at reasonable price. This
has developed a
spree of competition among the various other industries which provides the
same categories of services all over India. A large number of companies

ANNAMALAI UNIVERSITY, CHEENAI

provide a lot of services. The report is based on the project “Mapping
expectation and measuring
Satisfaction of primary customers of Onicra Credit Rating Agency of India
Ltd”.

The project has broadly been carried in around Delhi and NCR areas. In the
initial phase I visited a large number of domestic and Multinational companies
in Delhi and NCR area have and gathered information as far as possible for the
benefit of the project at large. After conducting the study within some
constraints, my findings were as far As transparent but chances of error are
possible as the saying “To err is Human “

ESSENCE OF THE SERVICE IS NOBLE, pre/post checks adds additional
value to the organizational culture as, firstly the repeated cost will cut down and
employers will be always in line with the habit,

In this short report you will find the description of employment background
screening services, the process followed and the basic requirements for the
process. As the report progress towards conclusion it gives fair idea about the
needs of this service, prospects, competitors and reason for all with some facts
and figures and supporting articles

ANNAMALAI UNIVERSITY, CHEENAI

CHAPTER – II

COMPANY PROFILE

INTRODUCATION

COMPANY RESUME

ORGANISTION STRUCTURE

PRODUCT & SERVICES

ANNAMALAI UNIVERSITY, CHEENAI

Onicra is the first in India to launch commercial services and provide individual credit rating and reporting services to the Indian financial market. has pioneered Individual Credit Rating Services in India. INTORDUCATION ONICRA Credit Rating Agency of India Ltd. We have been delivering objective and reliable pre and post disbursement credit ANNAMALAI UNIVERSITY. It has developed over the years the methodology to assess the financial risks in respect of various types of transactions relating to Individuals and Small and Medium Enterprises. The Indian Banks Association has accorded approval for the said Rating Model. It is recognized and empanelled by the likes of NSIC (Government of India) for SSI assessment. ONICRA has been acknowledged as pioneers of Individual Credit Rating in the Economic Survey of India 1993-94 issued by Ministry of Finance. Onicra is presently its operation at commercial scale. Government of India and its services have been hailed by the financial sector and in the media. CHEENAI . ONICRA was incorporated in October 1993 for providing the services of Individual Credit Rating and Information Services the first time in India. It is the first company to launch commercial services and provide individual credit rating and reporting services to the Indian market.

Lifestyle Analysis and Royalty Retention.validation and information on credit takers and have been successfully doing the employee screening. Employee Screening. Customer Verification. SSI/SME Rating. We provide spectrum of services which include the services like Credit Rating. Associate Rating. CHEENAI . Currently there are 60 branches and the number is enhancing able based on Client's requirements. Our Infrastructure includes being connected to the central head quarter in Delhi on a mesh of secure MPLS network with a centralized cum distributed database architecture resting on a state-of-the-art Mainframe server. We at ONICRA. Onicra have a nationwide infrastructure to meet the ever-growing needs of our customers with interconnected offices in major locations covering the entire Indian Subcontinent. working on customizing and enhancing the Rating Module to suit specific customer requirements ANNAMALAI UNIVERSITY.Onicra has an in-house Software Team. provide a Dynamic Customer-Focused solution that bridges the gap between principals and their prospective / existing customers.

ANNAMALAI UNIVERSITY. Employment background verifications.  ONICRA has been acknowledged as pioneers of Individual Credit Rating in the Economic Survey of India 1993-94 issued by Ministry of Finance.  A government accredited Rating Agency for SMEs. Working closely with Trade Commissions to report status of trade prospects. CHEENAI .  Clients include various Banks and Financial Institutions. COMPANY RESUME  Independent corporate body incorporated in 1993. Government of India. Manufacturing & Telecom companies.  The only organized platform in India for individual credit risk assessment management and Information exchange.  The first company to launch commercial services and provide individual credit rating and reporting services to the Indian financial market. by Ministry of SSI thru’ NSIC and recognized by IBA. Auto Finance. Credit Card issuers. Consumer Finance. for Financial and Performance Rating.

A. ORGANSATION STRUCTURE SHAPE \* MERGEFORMAT Executive Director CFO Head of Operation AVP NISC & BIS Financ e Analysts AVP Sales & Mkting Analysts Corporate HR CTO HR Operation Account Business Developmen t Technolog y Business Developmen t Training Mr.Finance) Vijaya Sen (Manager.HR) ANNAMALAI UNIVERSITY.NSIC. VP.SME) Pradeep Agrawal (VP. S.Ramesh (VP. SSIR) S. Chari (Executive Director) Manmohan Agrawal (COO) Pradeep Ailawadi (Asst. CHEENAI .

CHEENAI .NATIONAL STRUCTURE ANNAMALAI UNIVERSITY.

000 unique cases on a monthly basis.  Well Educated and highly trained “Feet on Street” to undertake Individual Personal Contact.00.  Working symbiotically without disturbing clients set up ANNAMALAI UNIVERSITY.  Rapid expansion as per user location and user requirements. CHEENAI .INFRA-STRUCTURE SETUP  Wide branch network of 130+ branches covering over 350 locations.  Experience of handling client processes in difficult terrains like the North East.  Wide distribution reach in terms of direct contact of over 5. J&K & Bihar & Jharkhand. (Covering A. B. C cities & Remote Locations).

a nodal agency of the Government of India for Independent evaluation by an accredited Rating Agency. The various services provided by the company were as follows:(1) Employment Background Screening The process of thoroughly verifying the educational and professional qualifications and employment history of a job applicant and conducting a search of appropriate records in order to ascertain any information. PRODUCT & SERVICES Since Onicra is a service based company therefore the product are of nothing but the service. which is relevant to his or her application. (3) Small and Medium Enterprises Rating (SME Rating) Implemented through NSIC. Provide pre and post disbursement/activation turnkey solutions so as to bridge information the gap between the principals and their prospective/existing customers. (2) Individual Credit Rating cum Reporting Services An objective assessment of the risk attached to a given financial transaction with respect to an individual at a given point of time. CHEENAI . the results of the process are documented in a easy to read format. ANNAMALAI UNIVERSITY.

working capital requirement. we provide a qualitative assessment regarding the lifestyle of targeted individuals. This is regarding verification of life style of the particular individual on the basis of the client requirement ANNAMALAI UNIVERSITY. CHEENAI . new projects requirement etc (6) Customer Point Verification Customer Point Verification is a specialized service helps prospective lenders run through background checks and feasibility checks on prospective borrowers. particularly ‘advances’ like.(4) Associate Rating Services An Objective assessment of the Business Relationship on the scale of Commitment to the Company in terms of Resources including access to short term resources and also capability to raise long term resources (5) Banking Information Service Banking Information Service is one of the prominent services provided to the banks and NBFC’s an objective understanding of the underlying operational efficiencies of the various transactions. This service is widely used by loans disbursement companies and helps validate / authenticate the information given by the borrower and goes a long way towards mitigating the risk of default (7) Lifestyle Analysis As part of the lifestyle analysis offering.

CHEENAI .CHAPTER – III EMPLOYMENT BACKGROUND SCREENING • INTRODUCATION OF EBS • WHY EBS • EBS TOOLS • EBS PROCESS • BENEFITS OF EBS ANNAMALAI UNIVERSITY.

• INTORDUCATION OF EBS ‘Employee Background Screening Services’ is a way to find out as much as about the skills and behaviors of an applicant will bring to an organization. The results of the process are fully documented in a standardized. Overstatement of credentials and previous background by applicants has led to BPO firms seeking help from external professional service screening agencies to conduct identity verification. pre-employment status.companies screening the background of prospective employees. which is relevant to his or her application. according to industry sources. past criminal records." Pre-Employment Background Screening is the process of thoroughly verifying the educational and professional qualifications and employment history of a job applicant and conducting a search of appropriate public records in order to ascertain any information. So spurt in employment opportunities generated by the booming IT-enabled services and business process outsourcing (ITES/BPO) sector has spun off an ancillary industry . easy to read report. CHEENAI . and other background checks. Between 10% and 15% of the candidates for a BPO/ITES job make false claims in their applications. Checks on backgrounds and building effective methodologies to blacklist people with bad track records is one of the ways to deal with a problematic ANNAMALAI UNIVERSITY.

especially for smaller businesses.Employment Background Screening Pre. It will deliver to the employer vital information on ANNAMALAI UNIVERSITY.Employment Background Screening  Post.Employment Background Screening Services is basically deals with the screening the employees which is also considered as the basic hygienic measures it basically deals with the screening the prospective existing employee those who are working in the organization.Operates around the notion that employers have a need and a right to know about the individuals they are bringing into their organization — the consequences of not knowing are potentially devastating.scenario and demonstrates the urgent need for individual checks and verification before hiring. There are basically two types of Employment Background Screening they are as follows: Pre. CHEENAI .Employment Background Screening Services is basically deals with the screening the employees which is mainly considered the basic hygienic measures before they are recruited for the particular post in the organizations Post. even though Post employment screening therefore takes on a wider ambit than preemployment screening. Both pre and post employment screening services are important and considered the basic hygienic measures from the organization point of View. EBS .

whether an alcoholic/womanizer.g. performance standard. the nature of work being done by the candidate. Increasingly. The aforementioned need of booming IT industry is seeking services for employee verification. verifying qualifications.lifestyles and social issues. organizations are seeking specialized services to ascertain that the candidate is what he claims to be and also find out other relevant details that have not been disclosed by him.000 companies.In the Indian IT/BPO/KPO industry. CHEENAI . any criminal records. 92% of the companies have a formal Pre-Employment Background Screening program in place in the USA. apart from the more conventional driver's license. educational qualification. ANNAMALAI UNIVERSITY. investigating entire family background. and pre-employment screening is considered mandatory by more than 93 percent of Fortune 1. credit and criminal record checks Screening is globally a $6 billion business. it has been gaining significance to ensure that client confidentiality clauses are maintained and also to prevent unwanted people from accessing critical information. The types of verification are from organization to organization and is determined by the need (and often the budget set)—from ascertaining whether the permanent address given on the CV is actually true to finding out other details e. whether he was sacked from the previous company or left on his own.

Below are descriptions of various screening tools. why the information is important? They are following:- Education verification Criminal verification Address verification Reference Check Employment verification Health Check ANNAMALAI UNIVERSITY. CHEENAI . including type of information.

objective and well-documented ONICRA’S Employment Background Screening program ANNAMALAI UNIVERSITY. The risk of hiring a wrong candidate is far more expensive than conducting a pre recruitment screening check A SOLUTION: A comprehensive. CHEENAI . systematic. consistent.• Why Employment Background Screening? Hiring a wrong person might lead to:  Fraud and dishonesty by employees  Low employee morale  Disruptive and dangerous staff members  High staff turnover  Negligent hiring lawsuits  Ballooning recruitment costs  Unqualified and incompetent  Escalating training costs Staff members Low productivity: Estimates for the IT/ ITES industry reveal that 15-17% of the people have discrepancies in their records with 70% of them relating to false previous employment record and the balance to false educational qualifications.

And also verify the education institutes where employee’s studies. in this step the verification agencies are check the employee’s education. Checks in India essentially involve obtaining local criminal record information equivalent to Country Court records in the US from the police office-having jurisdiction over the applicant’s permanent residential address In this verification the agencies are checks the employee’s local criminal records. civil litigation and educational and professional record search. In this process including the scanning of public records. The companies verify the education ability to do the job. it is not used by all the companies. 2) CRIMINAL VERIFICATION The Second term are “criminal verification”. But certain big and repetitive companies are used the criminal verification. diplomas and certificates and dates of attended. CHEENAI . Conducting a background check is the norm and considered a basic hygiene measure ANNAMALAI UNIVERSITY.• EBS TOOLS 1) EDUCATION VERIFICATION The Term “Education Verification” is very important factor in employment background screening. The verification agencies are check the employee’s degree. credit. identity check. searches for criminal records.

Establishing the true identity of the applicant Election ID card. ANNAMALAI UNIVERSITY. Verify the past addresses Checking present address. From time to time applicants may conceal their identity or previous address in an attempt to hide prior criminal convictions. In this step the agencies checks the applicants address. In this verification agencies verify that an applicant is providing accurate and honest information. The address check will crossreference current and previous addresses and other aliases or maiden names that the applicant may have used in the past.3) ADDRESS VERIFICATION The Next Step of employee background screening is the “Address verification”. In this checking the verifying agencies check the client’s all references. Verify agencies also the check what is relationship between client and references. 4) REFERENCE CHECK The next step of employment background screening is “References check”. CHEENAI . Driving License. And personally meet them and locate the more details of client. It is the first step in conducting a thorough employee background check.

CHEENAI . 6) HEALTH CHECK The final check of EBS is “health check”. In this verification the verify agencies checks the employee pervious background and Employment history including final salary drawn Duties. The HR of the respective organization is contacted to verify the following details: Dates of Employment Designation Held Reporting Manager Salary Details Any other comments regarding candidate’s personality. And certify to doctors for employee health checkup.5) EMPLYOMENT VERFICIATION The next step of EBS is “employment verification”. The verify agencies check the employee health and fitness. conduct and performance Integrity Teamwork Known conflicts at workplace Reasons for leaving Eligibility for rehiring Pre employment screening service to gain an insight into the work ethics of your applicants from people who have first-hand knowledge such as their supervisors. ANNAMALAI UNIVERSITY. responsibility.

• EBS PROCESS CONSENT LETTER SEARCHING EDUCATION VERIFICATION VISITING CRIMINAL VERIFICATION VERIFYING ADDRESS VERIFICATION INFORMATION FINAL REPORT CLIENT ANNAMALAI UNIVERSITY. CHEENAI REFERENCE CHECK .

Cases Logged in to the central System N0 The details are logged up with the central coordinator for further execution Location is the parameter to allocate the logged cases to the respective executing locations. Logged Cases in Coverage Area? Resources Moved From Nearest Executing Locations YES Allocated to Respective Executing Locations If in coverage area. The reports received by the central coordinator are maintained in the MIS and parallel to this activity. cases are exported to the clients including date and time of the retrieval with the name of field executive and contact person’s name and designation. cases allocated to executing locations.EDUCATION VERIFICATION PROCESS 1 DESCRIPTION Start Cases sent through mail Cases received by Client through mails. else Resources are moved from the nearest location to execute the verification Registrar Of concerned University/college/school Contacted Stamp is taken on Relevant Papers as Mandatory Step and Subjected to Proofs Coordinator Feedback/ Papers Audited by TL of Executing Locations Reverts Put in the Prescribed Format Reports prepared by Central coordinator With Daily MIS Cases Exported exit Registrar of given university/college/school are contacted to verify the authenticity of the degrees/diplomas with dates for the passing years . CHEENAI . 1 ANNAMALAI UNIVERSITY. The information retrieved got duly signed and stamped by the registrar with date and time. The acquired feedback obtained and audited by the Team Leader is put in the prescribed format and sent to the central coordinator in s/c and h/c forms.

The reports received by the central coordinator are maintained in the MIS and parallel to this activity. Cases logged in to the central System N0 The details are logged up with the central coordinator for further execution Logged Cases in Coverage Area? Resources Moved From Nearest Executing Locations Location is the parameter to allocate the logged cases to the respective executing locations. Physical verification of the address by retrieving information from neighbors Coordinator Feedback/ Papers Audited by TL of Executing Locations Reverts Put in the Prescribed Format Reports prepared by Central coordinator Here previous/current address is verified by checking it with more than 2 neighbors which includes: Period Of Stay/Neighbors Name/Address/Phone Number/For Address: Rented Or Owned.ADDRESS VERFICATION PROCESS DESCRIPTION Start Cases sent through mail Cases received by Client through mails. else Resources are moved from the nearest location to execute the verification Tele Calling Done if Required for address verification In case of address check. With Date And Time Of Visit Maintained. ANNAMALAI UNIVERSITY. YES Allocated to Respective Executing Locations If in coverage area. Cases Exported exit The acquired feedback obtained and audited by the Team Leader is put in the prescribed format and sent to the central coordinator in s/c and h/c forms. cases allocated to executing locations. CHEENAI . Tele calling is done wherever necessary. cases are exported to the clients including date and time of the retrieval.

REFFERENCE CHECK DESCRIPTION Start Cases sent through mail Cases received by Client through mails. Address/name/phone number of the Reference maintained. CHEENAI . Tele calling is done wherever necessary. Physical verification of the Reference’s Feedback/ Papers Audited by TL of Executing Locations Reverts Put in the Prescribed Format Coordinator Reports prepared by Central coordinator Cases Exported exit The given reference is visited to extract and add any other information pertaining to the applicant for the client. cases are exported to the clients including date and time of the retrieval. ANNAMALAI UNIVERSITY. The acquired feedback obtained and audited by the Team Leader is put in the prescribed format and sent to the central coordinator in s/c and h/c forms. Cases Logged in to the central System N0 The details are logged up with the central coordinator for further execution Location is the parameter to allocate the logged cases to the respective executing locations. The reports received by the central coordinator are maintained in the MIS and parallel to this activity. cases allocated to executing locations. Logged Cases in Coverage Area? Resources Moved From Nearest Executing Locations YES Allocated to Respective Executing Locations If in coverage area. else Resources are moved from the nearest location to execute the verification Tele Calling Done if Required for address verification In case of Reference check.

ANNAMALAI UNIVERSITY. The information retrieved is duly signed by the HR. The MIS would also include name. Detailed Questionnaire Administered Information Attested By HR Feedback/ Papers Audited by TL of Executing Locations Detailed questionnaire is administered which includes: Reports collected and indexed by Central coordinator with daily MIS Reports prepared by Central coordinator Cases Exported Exit Dates of joining and leaving the company/designation acquired/if possible the compensation package/ reasons for leaving the company. Cases Logged in to the central System N0 The details are logged up with the central coordinator for further execution Location is the parameter to allocate the logged cases to the respective executing locations. cases are exported to the clients including date and time of the retrieval wit the name of FOS and telesales involved. CHEENAI . Logged Cases in Coverage Area? Resources Moved From Nearest Executing Locations YES Allocated to Respective Executing Locations If in coverage area.EMPLOYMENT VERIFICATION DESCRIPTION Start Cases sent through mail Cases received by Client through mails. And any other relevant information which can be useful for the client. cases allocated to executing locations. of person contacted. designation and contact No. The acquired feedback obtained and audited by the Team Leader is put in the prescribed format and sent to the central coordinator in s/c and h/c forms. The reports received by the central coordinator are maintained in the MIS and parallel to this activity. else Resources are moved from the nearest location to execute the verification HR Person Contacted Concerned HR person is called up and a prior appointment is taken for the further execution.

Employee background checks and other pre employment screening tools can help weed out applicants with a violent past. helping to avoid negligent hiring lawsuits  Reduce Workplace Violence/Criminal Check Your employees want to feel safe on the job. decreasing the threat of a violent incident in the workplace. employee screening can lead to a more efficient and productive workforce  Decrease Liability Developing solid pre employment screening policies and engaging in employee screening can show that the employer has exercised due diligence in the hiring process. Consequently.BENEFIT OF EMPLOYEE SCREENING  Increase Productivity Pre employment screening also promotes a drug free workplace by excluding candidates with serious drug offenses. CHEENAI . ANNAMALAI UNIVERSITY.

CHEENAI . pre employment screening can identify prospective employees with a history of Theft or embezzlement and eliminate them from the hiring process.  National Security and Sharing the Risk of Liability Employee Background Screening Services is basically act as a National Security in a broader sense and also share the risk of liability of HRD-Dept. Combat Fraud and Theft/Education/Employment Pre employment screening prevents resume fraud by verifying the applicants' previous education and employment. Additionally. in an organization while recruiting an employee in for the particular in an organization ANNAMALAI UNIVERSITY.

CHEENAI .CHAPTER – IV RESEARCH METHODOLOGY PROJECT DETAILS OBJECTIVES OF STUDY DATA ANALYSIS SOURCE OF DATA ANNAMALAI UNIVERSITY.

poaching by competitors. With this background in mind a questionnaire was administered to the corporate and the responses were collated. ANNAMALAI UNIVERSITY. it will ensure that all data provided by employees are validated. This leads to portray wrong signals about the recruiting procedures of the organization and also if an organization is very particular about ethical hiring. PROJECT DETAILS The basic groundwork for the project entailed lot of data collection and analysis from various corporate houses and software companies. CHEENAI . As a trend it was observed that Software companies and BPOs experienced high attrition levels due to various reasons like over demanding and uncondusive work place environment. etc. One of them was misleading information provided by Employees during the time of joining. Each question was analyzed and results were recorded.

KPOs. • Find out the companies which like to adopt this technique. BTOs. • Find out the factors which influence the companies. Software Companies and IT enabled services and how companies are seeking these services for more effective staffing processes. • What the companies are looking from Employee Verification Agencies? • Gap Analysis between Prospective Customers and Verification Agencies To get an insight into the Employee Background Screening which is an emerging trend in the human resource recruitment and staffing solution with special focus on BPOs. OBJECTIVES OF THE STUDY • Spread awareness about this process. CHEENAI . ANNAMALAI UNIVERSITY.

Meaning of Survey & its Methods. DATA ANALYSIS This part of the chapter consists of research work which work which has been undertaken by the researcher before discussing in detail let us have the clear view of some basic concept. Marketing Research. CHEENAI . Questionnaire. Marketing. Meaning of Feedback how it is important There are two types of Research Method. (i) Interview/Questionnaire (ii) Mail Survey (iii) Telephonic Survey ANNAMALAI UNIVERSITY. Usually three general methods are used for conducting this survey method they are as follows. 1) Survey Method 2) Experimental Method Survey Method The Survey method is complex operations which require some technical knowledge.

. telephonic survey. ANNAMALAI UNIVERSITY. personal interview/questionnaire. mail survey. The quality of the ultimate result of continuous research and experiments. CHEENAI .e.Here in this research work survey method has been widely executed the three phase of this survey method i. Experimental Method This method is more related to the production aspects of an organization.

 SOURCE OF DATA Data’s are the useful information or any forms of document designed in a systematic and standardize manner which are used for some further proceedings. Internal Sources and External Sources. The sources of information fall under two categories. Some time the data are available readily in one form or the other and some time the data are collected afresh. One of the important tools for conducting marketing research is the availability of necessary and useful data. In this particular project the major sources were as follows: Competitive Study  Corporate Presentation  Objections and their Possible Solutions  Association with National and International Clients/Partner  While providing customized solutions we learn more ANNAMALAI UNIVERSITY. CHEENAI .

A. magazine. In external sources the research has been broadly divided in to two categories they are as follows. the organization will have to depend on the external sources. Here in this case we have got lot many information from inside the organization such as readymade data base of the various companies in Delhi and NCR regions.There are two type of source used in project. CHEENAI . paper cutting etc. it basically happens when the internal records are insufficient and the required information is not readily available. and other information relating to the business process. sample project reports of the previous year some valuable information from our guide Mr. ANNAMALAI UNIVERSITY. Vivek Sir relating to the operational system in Employee Background Screening Services in Onicra etc. sales records. B. Here in this case the external sources are internet. External Sources When the information or any forms of document are collected from outside the organization. Internal Sources A business organization has definitely to keep certain records such as financial accounting records. these records provides ample information. good use can be made by the various information which are organization usually keeps for its own purposes in the future.

. which is a new Step towards Consolidation of software and IT manpower in the Industry.(I) Primary Data:The primary data was collected through the following activities: • Administering the questionnaire to the human resource managers of a select group of companies • Telephonic Conversation • In house brain storming sessions (II) Secondary Data:The secondary data was collected through the following: Online Research material of the Various Institution/Agencies directly or indirectly involved with Employee Background Screening. CHEENAI . ANNAMALAI UNIVERSITY.

CHAPTER – V FINDING & ANALYSIS  PROJECT FINDING  RESULT OF QUESTIONNAIRE  RESEARCH & ANALYSIS  PHOTOSTATE OF FILLED QUESTIONNAIRES ANNAMALAI UNIVERSITY. CHEENAI .

EBS is either an unknown term or not wants to give time to survey/research people from their busy schedule. • Companies even don’t know much about the players who provide these kinds of services. • Cost of availing these services can be barrier for the companies. PROJECT FINDING • Small players/New players have also shown their interest to avail these services. • For many companies. They don’t know how much they have to spend to avail these services. ANNAMALAI UNIVERSITY. • Many companies are interested in this service but they don’t know about the process of the ebs. CHEENAI . • It is a need of the hour because the dynamics of the Industry are changing.

 RESULTS AS PER THE QUESTIONNAIRE Total Company Visit : 101 Companies Total Questionnaire Filled : 32 Companies Companies’ type : IT Companies & BPOs Area of Survey : Sector 02. 16. CHEENAI . Delhi ANNAMALAI UNIVERSITY. Phase II and III. 127 Noida. 57. Okhala Industrial Area. New Delhi Period of Study : 15th July 2007 to 31st August 2007 Studied on Behalf Of : ONICRA Credit Rating Agency.

Where as 68. RESEARCH AND ANANLYSIS Q.50 percentages of the respondents was agree that hiring Qualified and honest employee is critical to their success. (1) Do you think hiring qualified honest employees is critical to your success? (A) Agree (B) Disagree 68.50% 31.50% Agree Series1 Disagree Analysis The above Cylinder-diagram shows that only 31. CHEENAI .50 percentage of the respondents was Not agree that hiring qualified and honest employee is critical to their success. because a sheet of Paper (resume) is not enough to give all the genuine information for a Candidate applied for the particular post in an organization ANNAMALAI UNIVERSITY.

(2) Every employer has a need and right to know about the persons they are brining in? (a) Agree (b) Disagree 98.66% agree disagree Analysis The above Cone-diagram shows that only 1.Q.34% Series1 1. every employee has a need and right to know about the person they are bringing in to the organization.66 percentage of the respondents was Not agree that every employee has a need and right to know about the person They are bringing in to the organization where as 99. to reduce the risk Of uncertainties ANNAMALAI UNIVERSITY.34 percentages of Respondent agreed that yes. CHEENAI .

46% 21.3 Can Simple test or interview provide information needed? (a) Agree (b) Disagree 78. a simple test or interview cannot provide information needed ANNAMALAI UNIVERSITY.54 percentage of the respondents was agree that simple test or interview provide information needed where as other says that 78. CHEENAI .46 percentage not agree.Q.54% 78.46% agree disagree Analysis The above pie-diagram shows that 21.

98 percentage of the respondent have come across that Sometime and only 13.44 percentage of says that never and Rarely for instance cases where the entire CV has been fabricated to attain a specific position.4 Have you came across any instance where the entire CV has been fabricated to attain a specific position? (a) Always (b) Sometime (c) Never (d) Rarely 20. 20.Q.81.76% 13.44% 2.76 percentage of the respondent have come across that Always and 62.98% Always Sometime Never Rarely Analysis The above pie-diagram shows that only 2. ANNAMALAI UNIVERSITY.81% 62. CHEENAI .

00% 14.36 percentages of the Respondents says that ‘Employee Background Screening’ is their client Requirement.36% 20.Q.00% 50.00% 81.88 percentages are says No Response.76% 80.00% 3.00% 60. and 3.00% 30. CHEENAI .00% 40.5 Employment Background Screening is? (a) Your Requirement (b) Client Requirement (c) No Response 90. So that is very important from the Organization point of view. Where as 81.00% 0.00% 70. ANNAMALAI UNIVERSITY.00% Your Requirement Client Requirement No Response Analysis The above Column-diagram shows that only 14.88% 10.76 percentages of the respondents says That its their own requirements.

CHEENAI .42% 60.51% 20.51 percentages of The respondents says that no it’s not the integral part of the Recruitment process.00% 30.00% 10.07 percentage says No Response.00% 6.00% 0.00% Yes No No Response Analysis The above Pyramid-diagram shows that only 83.42 percentages of the Respondents says that ‘Employee Background Screening’ is the Integral part of the recruitment process where as 10.00% 80.00% 70. ANNAMALAI UNIVERSITY.00% 83. where as 6.00% 50.07% 10.00% 40.6 Is this an integral part of your requirement process? (a) Yes (b) No (c) No Response 90.Q.

90 percentage of the Indian companies does not hire any such type of agencies who are in to this kind of services. ANNAMALAI UNIVERSITY.8 Do you hire employee verification agencies? (a) Yes (b) No (c) No Response 77. CHEENAI . where as 77.15 percentage of the Indian Companies hire some agencies for employee background screening services.95% 12.15% Yes No No Response Analysis As ‘Employee Background Screening Services’ is a very new concept basically in a developing country like India after the successful survey it has found that only 12.90% 9.Q.

00% 7.e. they are looking forward for these types of services from any professional vendors i.00% 72.e.9 If No.. ‘Employee Background Screening’ which is considered the integral and the basic hygienic measure for the recruitment process where as 72 percentages of the respondents says that they are not looking forward for these types of services from any professional vendors i. then are you looking forward to these services form professional vendors? (a) Yes (b) No (c) Not Response 21. ‘Employee Background Screening’ ANNAMALAI UNIVERSITY.Q.. CHEENAI .00% Yes No No Response Analysis The above pie-diagram shows that 21 percentages of the Respondents says that yes.

CHEENAI .84% Yes 28. no. ANNAMALAI UNIVERSITY..! Q.84 percentage of the Indian Companies Satisfied their services.72% No No Response Analysis As ‘Employee Background Screening Services’ is a very new concept basically in a developing country like India after the successful survey it has found that only 8.. could you to share the name of the agency………………………………………………………………….! Q. 8) if Yes then.12 Are you satisfied with their services? (a) Yes (b) No (c) Not Response 62.11 Since how long you are practicing employment background screening with above agency……………………………………………………………….4 percentage of the Indian companies does not give good Response.Q.10 With reference to (Q.44% 8. where as 62.

57% 21. ANNAMALAI UNIVERSITY.57 percentage of the respondents were emphasizes on the pricing of this kind of services.13 What are the criteria you look for the empanelment of the agencies? (a) Pricing (b) Quality (c) Turn around time (d) Not response 14.54% 46. where as 46. CHEENAI .91% 16.96% Pricing Quality Turn around time Not Response Analysis In the above pie-diagram it is mentioned that the criteria they are looking for the empanelment with the agencies are pricing and the quality of services.Q.96 percentage of the respondents emphasizes on the quality of the employee background screening services. from the survey it is found that 16.

where 54 percentage companies says that turn around time are completed in above 15 days. ANNAMALAI UNIVERSITY.Q. This type of figure because there are many companies not known about these service and their program.14 What is your expected turn around time ? (a) 01 to 07 days (b) 07 to 15 days (c) Above 15 days 60% 50% 40% 30% 20% 54% 31% 10% 15% 0% 1 to 7 days S1 7 to 15 days Above 15 days Analysis In the above pie-diagram it is mentioned that the criteria they are looking for the Expected turn around time we are divided into three categories that is 31 percentage Indian companies says that turn around time are completed into within a week . CHEENAI .

22 percentages gave importance to education. reference check. had shows interest to have these kinds of services.15 What type of services you are looking for in employee background screening? (a) Education Verification (b) Criminal Verification (c) Address Verification (d) Reference Check (e) Employment Verification (f) Health Check 11% 5% 17. ANNAMALAI UNIVERSITY. and employment verification. CHEENAI . and even though it is a package of services but depending on the needs and requirement of the clients the services differs.00% Education Verification Criminal Verification Address Verification 22.Q.00% Reference Check Employment Check Health Check 40% 5% Analysis Those organizations have the knowledge of this kind of services that is employee background screening services. In the above piediagram it is mention that 40 percentages of the respondent gave much important on education and criminal verification. where as 17 percentages gave their opinion to have education. criminal verification and reference check. criminal verification.

PHOTOSTATE OF FILLED QUESTIONNAIRES ANNAMALAI UNIVERSITY. CHEENAI .

CHEENAI .CHPTER – VI RECOMMENDATION & CONCLUSITION ANNAMALAI UNIVERSITY.

So..e. basically provides the commercial service since 1993. Print Media etc. as Onicra has stepped in to this service (EBSS) since last eight/nine month. So. it needs advertising at large scale by means of Surveys. CHEENAI . as par as suggestions is concern effective utilization of the brand image of the Onicra should be done. Quality is the key to grab the market share. and pioneer in individual credit rating i. through the proper channel and creating the demand and understanding the requirement of the client is very much important. • Age Verification: Some companies (esp. undertaking). EBS should include Age Verification. So. this type of services has been adopted by big companies. Age of job applicants matter. • Quality: Mostly. There are some recommendation that is felt they are following :- • Advertising: Most of companies even don’t know about this service.RECOMMENDATION Onicra Credit Rating Agency of India Ltd. Govt. So. Only National Individual Credit Rating Agency in India. they are quality-conscious rather than price. ANNAMALAI UNIVERSITY. therefore it will take some time to get the fruitful result of this service.

Only the company needs a good marketing strategy and well execution of that. CHEENAI . Hence company should keep in the mind the importance of after sales & support functions. ANNAMALAI UNIVERSITY.• Customer Relationship Management: Today CRM plays a very vital role in marketing. the only thing is that to grasp the potential opportunities by effective understanding the client requirement. CONCLUSION There is a huge opportunity available in the market. Most of the companies either don’t avail these services or don’t know about these services. From the effective survey it has been clearly found that there is a great demand and high potential of this service in future in India Corporate.

CHEENAI .CHPTER – VII BIBLIOGRAPHY ANNAMALAI UNIVERSITY.

www.nationalskillsregistry. Creditrating. Company Annual Report 7. www.onicra. www.com 3.nasscom. Special reference to filled questionnaires ANNAMALAI UNIVERSITY.1.com 8.com 6. My Special thanks to Google.org 2. CHEENAI . www.com 4. Company Manuals 5.

CHEENAI .CTO ANNAMALAI UNIVERSITY.