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Example of Ineffective and Effective Adjustment Letter Ineffective Adjustment Letter

Gentlemen: In response to your recent complaint about a missing shipment, its very difficult to deliver merchandise when we have been given an erroneous address. Our investigators looked into your problem shipment and determine that it was sent immediately after we received the order. According to the shippers records, it was delivered to the warehouse address given on your stationary: 3590 University Avenue, St. Paul, Minnesota 55114. Unfortunately, no one at that address would accept delivery, so the shipment was returned to us. I see from your current stationary that your company has a new address. With the proper address, we probably could have delivered this shipment. Although we feel that it is entirely appropriate to charge you shipping and restocking fees, as is our standard practice on returned goods, in this instance we will waive those fees. We hope this second shipment finally catches up with you at your current address. Sincerely, Amy Hopkins Effective Adjustment Letter December 8, 2013 Mr. Jeremy Reyes Sound System, Inc. 2289 Second Avenue St. Paul Minnesota 55126 Dear Mr. Reyes, SUBJECT: YOUR FEBRUARY 28 ABOUT YOUR PURCHASE ORDER You should receive by February 25, a second shipment of the speakers, VCRs, headphones and other electronic equipment that you ordered January 20.

The first shipment of order was delivered January 28 at 3590 University Avenue, St. Paul, Minnesota 55114. When no one at the address would accept the shipment, it was returned to us. Now that I have your letter, I see that the order should have been sent to 2289 Second Avenue St. Paul Minnesota 55126. When an order is undeliverable, we usually try to verify the shipping address by telephoning the customer. Somehow, the return of this shipment was not caught by our normally painstaking shipping clerks. You can be sure that I will investigate shipping and return procedure with our clerks immediately to see if we can improve existing methods. Your respect is important to us, Mr. Garber. Although our rock-bottom discount prices have enabled us to build a volume business, we dont want to be so large that we lose touch with valued customers like you. Over the years our customers respect has made us successful, and we hope that the prompt delivery of this shipment will retain yours. Sincerely, Amy Hopkins Distribution Manager

Sample Persuasive Letter

April 2, 2012 100 University Drive College Town, MI 39762

Professor Thomas Wainwright 200 College Avenue College Town, MI 39762

Dear Professor Wainwright,

I am a student in your 10:00 a.m. Political Economy class and am writing you concerning our upcoming midterm exam. As you may be aware, presidential candidate John Meriwether will be speaking at the Student Activities Center on Thursday, April 14, 2012, the date on which the exam is scheduled. The event will begin at 9:30 a.m. and is expected to last over an hour. I would like to propose some options that would allow students to attend this event without jeopardizing their grade in your class. One suggestion would be to delay the exam until the next class meeting, on Tuesday, April 19, 2012, and cancel class for the day of the event. This would enable all of your students, as well as yourself, to be present for Mr. Meriwethers speech. If this is not an option, another solution might be to administer the exam as planned and allow students who wish to attend the speech to make it up at another scheduled time. If you find one of these options to be suitable, please advise us at our next class meeting on Tuesday, April 5, 2012. I sincerely hope that we can find a solution that will not prevent students from attending this monumental event.

Thanks for your consideration, Brian Keller