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SAP CERTIFIED SUPPORT ASSOCIATE - INCIDENT MANAGEMENT WITH SAP BUSINESSOBJECTS
Booking Code : C_BOSUP_90
The certification test "SAP Certified Support Associate - Incident Management with SAP BusinessObjects" verifies proven skills and fundamental knowledge in the area of the support role fulfillment. It proves that the candidate has a good overall understanding within this support consultant profile, and can apply this knowledge practically in the handling of client messages under guidance of an experienced support consultant. This certificate is recommended as an entry-level qualification to allow support staff to get acquainted with the requirements to handle client messages for first line support providers.
Software Number of Questions : 80 Duration : 180 Notes
Please note, that besides the recommended education courses also practical job experience will be required and tested.
You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system).
The Learning Map is accessible with an S-user id in the Channel Partner Portal: www.channel.sap.com.
Within the Channel Partner Portal choose SAP BusinessObjects under “Education”. From the left hand menu use the link “Support Consultants” under “Role -Based Trainnig” to access the Learning Map for “Support Consultant: Message Processor” in the section “Support Role Learning Plans”.
View sample Exam Questions for C_BOSUP_90 by clicking here.
Importance Topic 60% Message Solving +++ Primary Learning Map Alternative Other . and troubleshoot solutions and processes.Message Processing Learning Map .Situational Best Practices VAR Service Desk ++ Learning Map .Remote Access . Weighting per Topic (not listed for all exams): + = <8% ++ = 8-12% +++ = >12% Way(s) to attain Competency Build. implement.Dealing with Customers .Rules of Conduct with Clients .Solving Messages Efficienly Problem Analysis and Learning Advanced Concepts ++ Map . configure.The following list helps you to identify the competency areas covered in this test. The percentage indicates the portion of the test dedicated to a particular competency area.Terms and Technology in Message Solving .Dealing with Very High Priority Messages . model.Early Watch Alerts Providing Solutions to Customer +++ .
and outline solutions and processes.SLAs and Managing Incidents . 40% Using SAP Enterprise Support +++ .Solution Manager and Enterprise Support . describe.Partner Enablement Learning Map Basic Understanding of SM001 SAP Solution Manager +++ .What is Enterrpise Support .Pre-Requisites and Preparation .Solution Manager Enterprise Edition . explain.Articulate.