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How to Delete Undeletable Files in

Many times when trying to remove an unwanted program, especially a piece of adware or
spyware, you may run across a file that is undeletable by any normal method. When you try to
remove it you'll receive the error message shown below telling you "access denied" and
explaining the file may be in use. You may also receive one of the following messages.

Cannot delete file: Access is denied

There has been a sharing violation.
The source or destination file may be in use.
The file is in use by another program or user.
Make sure the disk is not full or write-protected and that the file is not currently in use.

So if the file is in use, how do you delete it?

Manual Method

If you already know the path to the file, please skip to Step 7

1. Click on Start, Search, All Files and Folders

2. Type the name of the undeletable file in the box shown
3. Make sure the Look In box shows the correct drive letter
4. Click Search and let the computer find the file
5. Once the file is located, right-click on it and choose properties, make a note of the file
location. Usually this is something similar to


6. Close the search box

7. Click on Start, Run, and type CMD and Press Enter to open a Command Prompt window
8. Leave the Command Prompt window open, but proceed to close all other open programs
9. Click on Start, Run and type TASKMGR.EXE and press Enter to start Task Manager
10. Click on the Processes tab, click on the process named Explorer.exe and click on End
11. Minimize Task Manager but leave it open
12. Go back to the Command Prompt window and change to the directory where the file is
located. To do this, use the CD command. You can follow the example below.

Example: to change to the Windows\System32 directory you would enter the following
command and Press Enter

cd \windows\system32

13. Now use the DEL command to delete the offending file. Type DEL <filename> where
<filename> is the file you wish to delete.
Example: del undeletable.exe
14. Use ALT-TAB to go back to Task Manager
15. In Task Manager, click File, New Task and enter EXPLORER.EXE to restart the Windows
16. Close Task Manager

Programs to automatically delete a file

Remove on Reboot Shell Extension

This is a nice extension that loads into the right click menu. All you have to do is right-click on a
file and choose "Remove on Next Reboot" and the file will be deleted the next time the computer
restarts. Although it probably should only be used by more advanced computer users since it may
be TOO easy to delete files using this program.

Pocket Killbox

A simple .exe file that you can use to delete undeleteable files, although the program will also
delete temporary files, edit the HOSTS file, and more. A definite must have program when you
are fighting an annoying spyware or adware program that won't remove.


Unlocker is another program that runs from the right click menu. Its simple and very effective. The
website even has a side by side comparision of other programs that accomplish this task.

Using one of the three tools shown above, you should be able to remove those annoying
undeleteable files once and for all.