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NetApp Tools & Resources
Jitender Arora Jitender@netapp.com
NetApp Web Resources
© 2010 NetApp. All rights reserved.
NetApp Confidential – Limited Use
NetApp Web Resources !! NOW™ !! Communities !! TechNet for Partners !! Field Portal !! Lab on Demand
© 2010 NetApp. All rights reserved.
NOW™ (NetApp on the Web)
Features self service tools and technical support
!! What does it do?
Centralizes access to technical support and documentation, software alerts and downloads, professional services and order and audit management tools
!! How do I use it?
Direct your customers to NOW to log and track support cases, keep pace with the latest software versions, enroll in educational seminars and more
!! Why is it important?
Gives you access to important tools, documentation and software downloads that enable your customers to quickly manage their service, support and education needs themselves
!! Where do I find it? http://now.netapp.com
© 2010 NetApp. All rights reserved. 4
NetApp Tools & Resources – NOW Site © 2010 NetApp. All rights reserved. NetApp Confidential .Limited Use .
NetApp Communities Ask and Help yourself !! What does it do? Provides an open forum in which to ask and answer questions. comment on message threads. . All rights reserved. !! Where do I find it?! http://www. and search for the answers you need to improve your sales practices. learn how to deploy and manage NetApp technology. !! How do I use it? Visit the NetApp Communities page to browse popular topics. and network with industry.NetApp Resources . !! Why is it important? ! Provides a wealth of knowledge about the NetApp user experience. share expertise.com/us/communities! © 2010 NetApp. including information about how channel partners lhave succeeded with NetApp solutions.netapp.
NetApp Tools & Resources . All rights reserved. .NetApp Communities © 2010 NetApp.
comment on message threads and search for the answers you need to improve your service and sales practices !! Why is it important? Provides a wealth of firsthand knowledge about the NetApp user experience. get technical support and interface with NetApp experts !! How do I use it? Browse popular topics.netapp.com/community/ps © 2010 NetApp.Limited Use 8 . learn how to deploy and manage NetApp® technology. access tools and resources. All rights reserved. including information about how channel partners like you have succeeded with NetApp solutions !! Where do I find it? http://communities.NetApp PS Communities Exchange ideas. NetApp Confidential . resources and best practices !! What does it do? Provides an open forum in which to ask and answer questions.
best practices. such as Net2. All rights reserved.com © 2010 NetApp. NetApp Confidential .TechNet for Partners Service partner enablement resources – all in one place !! What does it do? Centralizes access to industry-leading service enablement tools and resources to help you develop and deliver professional services for NetApp® solutions to your customers !! How do I use it? Visit this site to find in-depth information about hardware installation. events. technical tools and resources – all in one convenient location – helping you to increase your efficiencies and quality of service !! Where do I find it? http://tech. WireGauge and Synergy – along with links to training resources. industry-leading tools.Limited Use 9 . implementation and solutions.netapp. “what’s new” and much more !! Why is it important? Provides industry-leading service offerings.
browse the available materials. support. NetApp Confidential . search for what you need. !! How do I use it? Log in to the Field Portal. resources. training program. All rights reserved. and maintain a successful sales practice with NetApp. and explore the site to find valuable information designed to improve your sales efforts.com © 2010 NetApp. information center that you can use to build. !! Where do I find it? https://fieldportal.NetApp Tools & Resources – Field Portal Document Repository Engine !! What does it do? Offers a vast array of tools. !! Why is it important? Offers a comprehensive. and services – from a fully stocked content library to field-readiness kits. sales-enablement materials.netapp. and more.Limited Use 10 .
NetApp Tools & Resources – Field Portal © 2010 NetApp. NetApp Confidential . All rights reserved.Limited Use .
Reserve any setup for upto 23 hours and gives you access to physical infrastructure and applications installed along with NetApp Infrastructure. request your ID with organization email address and the presenter as your NetApp primary contact.Limited Use 12 . All rights reserved. NetApp Confidential . !! How do I use it? Get registered at Lab site. !! Why is it important? Helps you learn and test the features with hands on equipment to your access. Reserve an infrastructure setup and get hands on.NetApp Lab on Demand Test it before selling it !! What does it do? Offers 12 setups for you to learn the environment.netapp.com © 2010 NetApp. !! Where do I find it? http://labondemand.
All rights reserved.Learning © 2010 NetApp.Limited Use 13 . NetApp Confidential .
com © 2010 NetApp. NetApp Confidential . !! Where do I find it? http://learningcenter. !! Why is it important? Provides the accreditation. and specialized training programs that help you gain a competitive edge in your marketplace. !! How do I use it? Browse the available training programs and register for the courses and events that will help you build your proficiency with NetApp technology.netapp.Limited Use 14 .NetApp Tools & Resources – NetApp LMS Track Your Learning !! What does it do? Offers a comprehensive suite of both live and Web-based training programs. professional certification. as well as a tool that helps you create and manage your personalized development plan. All rights reserved.
Limited Use .NetApp LMS © 2010 NetApp. All rights reserved. NetApp Confidential .NetApp Tools & Resources .
Limited Use 16 .PS Certified Learning Map IAP •! IAP Online WBT •! Exam 050 NCDA •! Data ONTAP Fundamentals – ILT 5 Days •! Advanced NCDA Boot Camp – ILT 5 Days •! Exam 154 •! •! •! •! •! •! Optional Modules SMSQL SMVI SMEXCH On-Command SM Hyper V Etc… NCIE •! Web Based Trngs •! SAN Implementation Workshop – ILT 3 Days •! Exam 502 © 2010 NetApp. All rights reserved. NetApp Confidential .
Exam 153 and Data Protection Solutions.netapp.com/education/ certification/index.html !! Should you have questions or encounter any problems. All rights reserved. 17 Training Days NCDA Certified Proctored exams 153 & 163 SAN Administration Basics Assessment Data Protection and Retention (2 days Instructor–led training) Multi-protocol Environment (2 hrs Web-based training) Data ONTAP NFS Administration (1 day instructor-led training) Data ONTAP Fundamentals (10 hrs Web-based training/online exam) Data ONTAP SAN Administration (3 days Instructor-led training) High Availability (4 hrs Web-based training/online exam) Data ONTAP CIFS Administration (2 days Instructor-led training) NetApp Install Fundamentals.Do Not Distribute 17 . Part 1 (3 hrs Web-based training/online exam) !! To learn more: –! http://www.NetAppU Training Path Foundation Level NCDA Training Path !! To gain working knowledge of NetApp products and deployments !! Successful completion along with field experience readies you to complete NetApp Certified Data Management Administrator certification NCDA –! Proctored Online Exams . NetApp Confidential -. SW Part 2 (3 hrs Web-based training/online exam) FAS6000 Hardware Maintenance (3 hrs Web-based training/online exam) NetApp Install Fundamentals HW.Storage Networking. Exam 163 Performance Analysis Fundamentals (2 days Instructor-led training) Est. please click here for customer support FAS3000 Hardware Maintenance (3 hrs Web-based training/online exam) NetApp Hardware Fundamentals (3 hrs Web-based training/online exam) LEGEND Baseline Training Certification Training Instructor-led Training Web-based Training Web-based Testing Introduction to NetApp Products (4 hrs – Web-based training) Start © 2010 NetApp.
SAN Implementation Training Path Continue path on next slide SAN Implementation-Host Configurations Course .Do Not Distribute 18 . All rights reserved.4 hours. WBT FC / IP SAN Implementation Sun Solaris Host FC / IP SAN Implementation HP-UX Host FC / IP SAN Implementation IBM-AIX Host FC / IP SAN Implementation Linux Host FC / IP SAN Implementation Windows Host FC / IP SAN Implementation Sun Solaris Host Test FC / IP SAN Implementation HP-UX Host Test FC / IP SAN Implementation IBM-AIX Host Test FC / IP SAN Implementation Linux Host Test FC / IP SAN Implementation Windows Host Test FC / IP SAN Implementation-Storage System Test FC / IP SAN Implementation-Storage System FC / IP SAN Implementation Fundamentals Test SAN Implementation Fundamentals-2 hours WBT SAN Design Test SAN Design-2 hours WBT SAN Implementation Planning Test* SAN Implementation Planning-2 hours WBT* SAN Administration Basics Assessment-Required 2 hrs WBT Legend Required Training Recommended Training SAN ILT-Workshop SAN Web-based training SAN Web-based Testing Required SnapDrive Windows-Operate & Troubleshoot-2 hours WBT SnapDrive Windows-Plan & Install-2 hours WBT SnapDrive Windows-Overview-2 hours WBT SnapDrive Unix Troubleshoot-2 hours WBT SnapDrive Unix-Plan & Install-2 hours WBT SnapDrive Unix-Overview-2 hours WBT Partner Core Technical Training Completed Start © 2010 NetApp. NetApp Confidential -.
SAN Implementation Training Path Fibre Channel SAN Troubleshooting – 2 hours WBT IP SAN Troubleshooting – 2 hours WBT SAN Implementation Workshop-ILT (Sun™ Solaris™.Do Not Distribute 19 . VMware®) 3 days ILT NetApp Certified Implementation Engineer (NCIE) SAN-Proctored exam 501 Fall Classic VOD Module 60 – VMware on a NetApp Solution SAN Implementation-LUN Prep & Verify Course – 4 hours. All rights reserved. WBT FC / IP SAN Implementation LUN Prep & Verify-Sun Solaris FC / IP SAN Implementation LUN Prep & Verify-HP-UX FC / IP SAN Implementation LUN Prep & Verify-IBM-AIX FC / IP SAN Implementation LUN Prep & Verify-Linux FC / IP SAN Implementation LUN Prep & Verify-Windows® Fall Classic VOD Module 61 – VMware on NetApp in Depth FC / IP SAN Implementation Prep & Verify-Test Sun Solaris FC / IP SAN Implementation LUN Prep & Verify-Test HP-UX FC / IP SAN Implementation LUN Prep & Verify-Test IBM-AIX FC / IP SAN Implementation LUN Prep & Verify-Test Linux FC / IP SAN Implementation LUN Prep & Verify-Test Windows FC / IP SAN Implementation-Switch Configuration Test FC / IP SAN Implementation-Switch Configuration Legend Required Training SAN ILT-Workshop Recommended Training SAN Web-based training SAN Web-based Testing Required 2 hours WBT Continue path from previous slide © 2010 NetApp. FC Linux®. NetApp Confidential -.
Learning Maps © 2010 NetApp. NetApp Confidential -. All rights reserved.Do Not Distribute 20 .
NetApp Confidential .Tools GetSuccessful™ Workshop © 2010 NetApp. All rights reserved.Limited Use 21 .
NetApp Confidential – Limited Use 22 .NetApp Tools !! IMT –Interoperability Matrix !! Net2 – Installation Technical Library !! WireGauge !! Synergy –! Storage Design Studio –! Customer Documentation !! Realize © 2010 NetApp. All rights reserved.
NetApp Confidential — Limited Use 23 . All rights reserved.Tools to Improve your Margins !! Tools and automation –! Increase partner services efficiencies –! Improve margins –! Help increase customer satisfaction !! Tools and resources include –! Interoperability Matrix (IMT) –! Net2 – NetApp® installation technical library –! WireGauge quality tool –! NetApp Synergy –! Realize © 2010 NetApp.
NetApp Confidential — Limited Use 24 .Interoperability Matrix (IMT) Mapping of what works with what !! Web-based utility tool to search for information about configurations for NetApp products that work with third-party products and components !! Maintains a repository of configurations and provides a user-friendly interface for the easy access of supported configuration information !! Access the IMT through the NOW site http://now. All rights reserved.netapp.com/matrix/ © 2010 NetApp.
All rights reserved. proven processes !! Saves time and resources –! Enables technicians to search by product line to find relevant procedures quickly !! Increases consistency and quality of service –! Automatically distributes the most up-to-date documentation to technicians’ laptops © 2010 NetApp.NetApp Technical Library (Net2) Proven practices for installing and configuring NetApp products ® !! Improves efficiency of field service technicians –! Accelerates installation with consistent. NetApp Confidential — Limited Use 25 .
Net2 Installation Technical Library What you need – when you need it !! Fast – convenient access –! The documents you need. when you need them Checks for updates and downloads of new items at each launch Increases efficiencies by accelerating field service installations Saves time and resources by having technical collateral local to your laptop Increases consistency and quality of service by automatically distributing the most up-to-date documentation to technicians’ laptops !! Receive automatic updates –! !! Benefits –! –! –! © 2010 NetApp. NetApp Confidential — Limited Use 26 . All rights reserved.
All rights reserved. NetApp Confidential — Limited Use 27 .WireGauge Post Installation QA Tool !! Improves quality of installed systems !! Simplifies troubleshooting of cabling configurations !! Minimizes support calls after installation !! Improves customer satisfaction © 2010 NetApp.
NetApp Confidential — Limited Use 28 . All rights reserved.WireGauge Confidence in your cabling configurations !! Simple GUI and process –! –! –! –! Connect to console port and initiate Checks all cabling paths and MPHA Graphic interface to display results Upload results XML file to NetApp Global Support !! Benefits –! –! –! –! Increases quality of installed systems Simplifies troubleshooting of cabling configurations Reduces support calls after installation Improves customer satisfaction © 2010 NetApp.
NetApp Synergy – A Suite of Applications http://synergy. NetApp Confidential — Limited Use 29 .netapp.com © 2010 NetApp. All rights reserved.
Storage Design Studio Design – Configure – Document !! Enables you to build accurate. as-built storage solution models and detailed documentation including Visio diagrams © 2010 NetApp. All rights reserved. NetApp Confidential — Limited Use 30 . detailed configurations of NetApp storage controllers !! Provides the capability to rapidly design a solution and make changes to the design – seeing results immediately !! Outputs configuration scripts !! Generates high-quality.
Design Design and lay out the storage solution !! Complete storage system design !! Graphical interface –! Rich features for ease of use –! Built-in error checking –! Bulk import !! Make changes and see the results Ability to import existing configurations –! Demonstrate what-if scenarios –! Obtain customer sign-off for design !! Benefits –! –! –! Decreases design time Improves quality Increases customer satisfaction © 2010 NetApp. All rights reserved. NetApp Confidential — Limited Use 31 .
Configure Configure the storage systems !! Converts design parameters and settings to CLI setup commands !! Outputs a series of CLI scripts –! Storage configuration –! Switch configuration –! SnapDrive configurations ® !! Benefits –! Reduces data center maintenance windows to save your customer time and effort –! Improves accuracy by reducing typing errors © 2010 NetApp. NetApp Confidential — Limited Use 32 . All rights reserved.
Customer Documentation Provide high-quality customer deliverables !! Solution summary documents –! Numerous pre-formatted Word templates –! Local language translation capability –! Ability for partner to rebrand ® !! Detailed Visio diagrams –! Dynamically create a series of Visio diagrams of your completed solution !! Benefits –! Saves time and resources by completing complex documentation with a few clicks of the mouse –! Increases consistency and quality of service by providing high-quality customer deliverables © 2010 NetApp. NetApp Confidential — Limited Use 33 . All rights reserved.
NetApp Confidential — Limited Use 34 .com/docs/DOC-5234 © 2010 NetApp. All rights reserved.Re-Branding Customer Documentation Customized templates in Storage Design Studio !! Customize existing document templates for use within NetApp Synergy Storage Design Studio !! Modify the templates to reflect your partner-specific information and logo and to create a standard set of reusable documents https://communities.netapp.
All rights reserved. NetApp Confidential .NetApp Realize Overview © 2010 NetApp.Limited Use 35 .
All rights reserved.What is NetApp Realize? NetApp® Realize is a sales tool that helps you win deals by proving the business value of NetApp Solutions: !! Platform for creating a tailored financial analysis !! Calculates key values !! ROI !! NPV !! TCO !! Payback Period !! Includes capital cost and operating expense savings !! Calculates values for 1-5 years !! Incorporates NetApp Storage Efficiency technologies © 2010 NetApp. 36 .
All rights reserved. NetApp Confidential – Limited Use 37 . Payback Period Final © 2010 NetApp. ROI.We Collaborate With You To Create a Comprehensive TCO Analysis Set Up Your Analysis We enter your information and review default assumptions for your financial environment Basic Customer and Financial Information Setup Identify the Existing Storage Environment We work with you to identify data requirements and existing storage technology Identify Current Data Volumes / Growth Current Storage Technologies Current Cost Structures Propose Solutions Propose storage solution(s) that we believe are appropriate alternatives to existing solutions Propose Default V-Series System Technologies Cost Structure Pace / Salvage Technologies Default FAS System Cost Structure Pace / Salvage Analyze and Compare NetApp® Realize analyzes financial impact of proposed solutions and shows savings and benefits compared to the existing system Existing Analyze Proposal 1: Default V-Series System Proposal 2: Default FAS System Present Results Use the NetApp Realize outputs as a summary to allow you to take the next step TCO. Cost Savings. Net Present Value.
NetApp Realize: How It Works !! Select local currency of choice !! Answer 10 basic questions !! Leverage industrystandard defaults !! Receive a baseline ROI analysis !! Refine inputs to reflect specific storage growth and data management challenges © 2010 NetApp. NetApp Confidential – Limited Use 38 . All rights reserved.
All rights reserved. © 2010 NetApp.NetApp Realize Certification By IDC !! NetApp® Realize is certified by IDC !! Typical savings of 40-65% !! Accurate methodology !! “Intelligent defaults” !! Power Costs !! Labor Costs !! Floor space costs !! Etc. 39 .
Get Started Today !! Contact your NetApp sales or channel partner representative !! Learn more about the NetApp Storage Efficiency Program –! Visit: http://www. NetApp Confidential – Limited Use 40 .com/us/company/ leadership/storage-efficiency/ © 2010 NetApp.netapp. All rights reserved.
netapp.com © 2010 NetApp. All rights reserved.com !! NetApp® Communities –! http://communities.netapp. NetApp Confidential — Limited Use 41 .html !! Questions? Contact your NetApp Partner representative or email –! firstname.lastname@example.org/community/ps !! NOW™ –! http://now.com/NOW/products/education/public/ learning_maps/lm_customer.com !! NetApp University –! http://now.Resources !! TechNet for Partners –! http://tech.
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