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THE CITY COLLEGE, GWALIOR (M.P.

)

Department of Management

Project Report On
Stress Management Among Bank Employees
During The Academic Session 2008-2010 In partial fulfillment of requirement for the award of the degree Of

Masters Of Business Administration
onferred !"#

Punjab Technical University, Jalandhar

Submitted To: Lt. Col. (Retd.) Kuldeep Mallick Academic The City co ege! "#a ior +C Code: (')

Submitted By: AKA K!HA !ETH Director
M.B.A. (H.R. & Marketing)

Ro $o: %&'(')'*(

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THE CITY COLLEGE, GWALIOR (M.P.)

CERTIFICATE
Department of Management
Th s s to cert fy that the project report ent tle! of

"Stress Management Among Bank Employees#
Su$mitted $" Akanksha Seth In partial fulfillment of requirement for the award of the degree Of

Masters Of Business Administration conferred by
Punjab Technical University of Jalandhar
During The Academic Session 2008-2010 is the presentation of the wor% done $" her under m" guidance and super&ision 'nder the (uidance of )rs* )oni%a Sa+ena ,Dept* of )anagementSubmitted To: Lt. Col. (Retd.) Kuldeep Mallick Director Academic The City co ege! "#a ior C"ai#$a%
Mr. Bharat ,ha-ar

ACKNOWLEDGEMENT
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To carry out this research work I have got the help from my parents who have given full support to carry out this research work. They are the one who motivated and helped for the completion of this project report. Further, I would like to thank Mr. Kaushal Sharma !ranch Manager, "#F$ !ank, $ity $entre, %walior& and their employees who have given full supported and co operated with me to carry out this research work. !ranch Manager of '(IS )ank and their employees who have helped me for the project work )y filling the *uestionnaire. Then I would like to thank Mrs. Monika Sa+ena ,ecturer #epartment of Management, The $ity $ollege who guided me in the completion of the project successfully.
-ith .egards,

'kanksha Seth

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Preface
The study of human resource management is one of the major criteria in the "ealth care and corporate sector. "uman resource is the heart of the organi/ation. !y this research project we will )e a)le to know to reduce the stress level of the employees working in the )ank. !y this way the performance of the employee increases. 0ow a day the corporate sector is )ooming in a high speed that the people have to work for prolonged hours to maintain the standard of living and achieve their )asic needs. So is the condition in the hospitals, colleges, !123s and lots of other places. In spit of having the modern technologies and facilities, people are feeling themselves to )e work loaded and stressed. Stress arises )ecause of many reasons which are discussed in the following project. The project report also contain techni*ues how to reduce the stress and overcome such pro)lems. To identify the level of stress among the people who work I have tried to survey the people working in hospitals, )anks and other industries as well as institutes. Stress arises )ecause of unfulfilled wants, lack of jo) satisfaction etc. )efore starting the topic of stress4 let3s first understand the importance of human resource.

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Executive Summery
This project gives us a detailed idea of what is stress and also the definition of stress is )een defined. For more detailed study the types of the stress is also defined. !y looking at the starting of the project you will find5 o Introduction to "uman resource o Introduction and #efinition of stress o Stress in )iological terms o -hat is stress6 o $oping with stress at work place. o Stress management o -orkplace stress o .educing of stress. 'fter the theoretical part I have included the research part. My research work includes one *uestionnaire. o Stress analysis 7uestionnaire My research includes the research methodology which contains the information as follows5 o .esearch o)jectives o Sampling types and methods of sampling& o .esearch instrument o #ata analysis and interpretation o 8mployee3s opinion to reduce stress. o .esearch flowchart o Time consideration o ,imitation of survey o 'dvantages and disadvantages of written *uestionnaire o Finding

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9.esearch instrument #ata analysis and interpretation 8mployees opinion a)out how to reduce stress .@ .= 9.9 9.? .. $oncept of stress Introduction to stress Stress in !iological terms -hat is stress $oping with stress at workplace Stress Management . . 9> 9@ .9 9.esearch flowchart Time consideration .= .? ...educe your stress -orkplace stress Content Page no & : < < 9.imitation of the survey 'dvantages of -ritten 7uestionnaires #isadvantages of -ritten 7uestionnaires Findings '.B .< =< >A >9 >.i/"iogra!*y Annexure 0& 01 1..B.? 9..: .< (e)earc* Met*o+o"ogy . ...B.9 . CONCEPTUAL FRAMEWORK 6 . 9..A . ' .> ..@ .. . 9.: Introduction to "....B .INDEX No Conce!tua" #rame$or% 9.@ 9.... >= >? 0 .esearch o)jective Sampling .> 9........... >.....9 .

mortar. health care. They are applica)le to nonC)usiness organi/ations. It is the staff who manages organi/ations.M. industrial relations and the like. motives. jo) analysis and )e sign.2 3 4 INT(OD5CTION TO 6( "uman . They are people.M is a )road concept 1ersonnel management and human resource development is a part of ". employee and e+ecutive remuneration. 2rgani/ations are not mere )ricks. motivating. emotions. planning. welfare. recruitment and selection. machineries or inventories. #ecision on different aspect of employees must )e consistent with other human resource decisions. motivation and communication.M is indeed vast. performance appraisal and jo) evaluation. !efore we define D"uman . ". orientation and placement. and maintains people in an organi/ation. ". In simple word human resource management refers to the *uantitative aspects of employees working in an organi/ation. perception. the activities included are ".esource Management is also a management function concerned with hiring. and modes of thoughts. too such as education. safety and health. #ecision made must influence the effectiveness of organi/ation. The scope of ". developing. training and development. 8ffectiveness of an organi/ation must result in )etterment of services to customers in the form of highC*uality product supplied at reasona)le costs. The functions and principles are applied to ac*uisitioning.M. 7 . It focuses on people in organi/ation. values.specifically.M function s is not confined to )usiness esta)lishment only. #ecisions relating to employees must )e integrated. ". "uman . recreation etc.esource Management is an art of managing people at work in such a manner that they give their )est to the organi/ation. attitudes.M involves the application of management functions and principles. 'll major activities in the working life of his or her entry into an organi/ation until he or she leavesCcome under the previews of ". maintain. it seems good to first define heterogeneous in the sense that they differ in personality. and remunerating employees in organi/ations.esource ManagementE.

In fact it is said that all the development comes from the human mind. maintaining and controlling human resources for effective achievement of organi/ation 2 3'4 CONCEPT O# ST(ESS 2 3'3 4 INT(OD5CTION TO ST(ESS 8 ."uman resource management plays an important role in the development process of modern economy. D "uman goals.E .esource Management is a process of producing development.

Jield stress. #uring this time.a/arus& is that )tre)) i) a con+ition or 7ee"ing ex!erience+ $*en a !er)on !erceive) t*at 9+eman+) excee+ t*e !er)ona" an+ )ocia" re)ource) t*e in+ivi+ua" i) a/"e to mo/i"i:e3. These effects have rarely )een o)served in positive situations. with a range of harmful )iochemical and longC term effects. . while that of failure. a great deal of further research has )een conducted. This is the main definition used )y this section of Mind Tools. humiliation or infection is detrimental. there seems to have )een something approaching open warfare )etween competing theories and definitions5 Fiews have )een passionately held and aggressively defended. Some of the theories )ehind it are now settled and accepted4 others are still )eing researched and de)ated.' lot of research has )een conducted into stress over the last hundred years. The stress of e+hilarating. itIs what we feel when we think weIve lost control of events. the stress at which a material )egins to deform plastically. Since then. Stress is now viewed as a H)ad thingH. and ideas have moved on.E Selye )elieved that the )iochemical effects of stress would )e e+perienced irrespective of whether the situation was positive or negative. the average amount of force e+erted per unit area. -hat complicates this is that intuitively we all feel that we know what stress is. The stress response inside us is therefore part instinct and part to do with the way we think. The types of stress are as follows Mec*anica" • • • Stress physics&.io"ogica" • Stress )iological&. as it is something we have all e+perienced. although we also recogni/e that there is an intertwined instinctive stress response to une+pected events. In short. $ompressive stress. the stress applied to materials resulting in their compaction. creative successful work is )eneficial. physiological or psychological stress4 some types include5 9 . The most commonly accepted definition of stress mainly attri)uted to . "is view in 9<?@ was that Dstress is not necessarily something )ad G it all depends on how you take it.ichard S . De7inition8 "ans Selye was one of the founding fathers of stress research.

. also called engineering or nomina" )tre)). an early IBAs melodic rock )and from San #iego. stress caused )y employment Mu)ic • • • • • 'ccent music&. stress is e+pressed as -here Is the average stress. phonological use of prominence in language Stre)) 2!*y)ic)4< t*e average amount o7 7orce exerte+ !er unit area3 Stre)) is a measure of the average amount of force e+erted per unit area. Stress punk )and&. an early IBAs punk rock )and from 'thens. as a reaction to e+ternal applied forces and )ody forces.o o o $hronic stress. a song )y the French )and Kustice on their de)ut al)um Ot*er • • Stress game&. and Is the force acting over the area . from the late 9<BAIs. Stress 0eoC1sychedelic )and&. In general.. card game Stress linguistics&. positive stress that can lead to improved longCterm functioning -orkplace stress. C*ronic Stre)) 10 . Stress )and&. persistent stress which can lead to illness and mental disorder 8ustress. Stress. Stress is a concept that is )ased on the concept of continuum. It was introduced into the theory of elasticity )y $auchy around 9B. It is a measure of the intensity of the total internal forces acting within a )ody across imaginary internal surfaces.

the authors found that stress plays a role in triggering or worsening depression and cardiovascular disease and in speeding the progression of "IFL'I#S. $hronic stress is potentially damaging. stress management. There are a variety of methods to control chronic stress. and a whole host of other negative medical conditions caused )y a magnesium deficiency. rela+ation techni*ues. 11 . $hronic stress can also lead to a magnesium deficiency. including e+ercise. It has )een discovered that there is a huge upsurge in the num)er of people who suffer from this condition. healthy diet. and rela+ing ho))ies. ' very large num)er of these new cases suffer from insomnia. in those individuals with lower levels of magnesium or those who have a magnesium deficiency. 8nsuring a healthy diet containing magnesium may help control or eliminate stress.C*ronic )tre)) is stress that lasts a long time or occurs fre*uently. ade*uate rest. Symptoms of chronic stress can )e5 • • • • • • • upset stomach headache )ackache insomnia an+iety depression anger In the most severe cases it can lead to panic attacks or a panic disorder. which can )e a factor in continued chronic stress. In a review of the scientific literature on the relationship )etween stress and disease.

as a catchCall for any perceived difficulties in life. leading to emotional and physical pressure. also known as eustress. whether actual or imagined. HstressH refers to the reaction of the organism.& 12 . 2n the other hand. positive stress. 1art of managing your stress levels include learning a)out how stress can affect you emotionally and physically. 8ustress. shortCterm resistance as a coping mechanism. for e+ample. The term HstressH was first used )y the endocrinologist "ans Selye in the 9<=As to identify physiological responses in la)oratory animals. It refers to the ina)ility of a human or animal )ody to respond. it is important to manage stress levels so that it does not have an adverse impact on your health and relationships. as well as how to identify if you are performing at your optimal stress level 2S. heart palpitations. can )e an adaptive response prompting the activation of internal resources to meet challenges and achieve goals. 2 3'3-4 $*at i) Stre))= Stress refers to the strain from the conflict )etween our e+ternal environment and us. For e+ample. a way of referring to pro)lems and eliciting sympathy without )eing e+plicitly confessional. "ence. The term is commonly used )y laypersons in a metaphorical rather than literal or )iological sense. as stress management refers to using stress to our advantage. can push us to make the most of our time and produce greater efficiency. irrita)ility and in e+treme cases. It is important to keep this in mind. In popular usage almost any event or situation )etween these e+tremes could )e descri)ed as stressful. depending on each individual3s uni*ue perception of the tension )etween the two forces. There is )oth positive and negative stress.io"ogica" term)8 Stre)) is a )iological term which refers to the conse*uences of the failure of a human or animal )ody to respond appropriately to emotional or physical threats to the organism. muscular tension. ina)ility to concentrate and a variety of physical reactions. negative stress can result in mental and physical strain. "ence. can help an individual to function at optimal effectiveness and efficiency. whilst some stress may )e seen as a motivating force. It also )ecame a euphemism. such as headaches and accelerated heart rate. "e later )roadened and populari/ed the concept to include the perceptions and responses of humans trying to adapt to the challenges of everyday life. It includes a state of alarm and adrenaline production. Stress in certain circumstances may )e e+perienced positively.2 3'3'4 Stre)) in . In SelyeIs terminology. and not on eradicating the presence of stress in our lives. 0ot all stress is )ad. whether you are a student or a working adult. it is evident that some form of positive stress can add more color and vi)rancy to our lives. and HstressorH to the perceived threat. In our fast paced world. The presence of a deadline. It covers a huge range of phenomena from mild irritation to the kind of severe pro)lems that might result in a real )reakdown of health. $ommon stress symptoms include irrita)ility. The individual will e+perience symptoms such as tensions. just Hstressed outH. headaches. it is impossi)le to live without stress. for e+ample. and e+haustion.

which prepares your mind and )ody for the imminent challenges that it has perceived. there are various stressors. and )ereavement stressors. In our everyday lives. Modern day stresses can take the form of monetary needs. In order to do so. or giving a speech. or a pri/ed possession. or emotional frictions. $ompetition at work and an increased workload can also cause greater levels of stress. It is also your first step towards developing techni*ues to managing your stress levels. lunch with the )oss. headaches and an ina)ility to focus. allowing them to derive the inspiration and strength that is needed. and what is )ad. . This could )e during performance appraisals. such as an economic downturn. Goo+ )tre)) v>) . This knowledge will help you to identify when you need to take a )reak. Thus. 1hysical symptoms take the form of heart palpitations. Di)tre)) -e are familiar with this word. "ere3s how we differentiate )etween them. with few people acknowledging the importance and usefulness of positive stress. $ommon lifestyle stressors include performance. hyper stress and hypo stress. whilst positive stress can )e very helpful for us. and that which causes stress is also known as a stressor. or from an accident. e+cessive sweating and stomachaches. and even more varied methods and techni*ues of dealing with stress and turning it to our advantages. to name a few. 8ustress is a natural physical reaction )y your )ody which increases )lood flow to your muscles. threat. 'thletes )efore a competition or perhaps a manager )efore a major presentation would do well with eustress. and harness the power of positive stress to help us achieve more. stress is everywhere and definitely unavoida)le4 hence our emphasis should )e on differentiating )etween what is good stress.a+ )tre))8 Stress has often )een misunderstood to )e negative. "ow do you identify if you are suffering from e+cessive stress6 1sychological symptoms commonly e+perienced include insomnia. we must learn to tell when we have crossed the line from positive to negative stress. 1erformance stressors are triggered when an individual is placed in a situation where he feels a need to e+cel. Threat stressors are usually when the current situation poses a dangerous threat.astly. )reathlessness. or perhaps seek professional help. distress. 0egative stress can cause many physical and psychological pro)lems. -hat causes stress6 There are many different causes of stress. This occurs when the 13 . resulting in a higher heart rate. There are > main categories of stress. This will help us to learn to cope with negative stress. and know that it is a negative form of stress. Eu)tre))8 this is a positive form of stress.or if you are e+periencing negative stress. )ereavement stressors occur when there is a sense of loss such as the death of a loved one. namely eustress.

Mndou)tedly. They can )e categori/ed into acute stress and chronic stress. -hat is the reason for this6 There is partly the fear from )eing retrenched in )ad times. depending on a personIs way of adapting to a change that has caused it. Di)tre)) is the most commonlyC referred to type of stress. chronic stress persists over a long period of time. This is due to an insufficient amount of stress4 hence some stress is inevita)le and helpful to us. Many people dread going to work. !oth can )e e*ually ta+ing on the )ody. -hilst some stress is good for motivation and increasing efficiency. )ut does not last for long. too much stress can result in negative impacts such as reduced effectiveness and efficiency. occupational stress is one of the most commonly cited stressors faced )y people all over the world. 6y!er )tre)) This is another form of negative stress that occurs when the individual is una)le to cope with the workload. 6y!o )tre)) . which re*uire longer working hours than the individual can handle. If you suspect that you are suffering from hyper stress. 8+amples include highly stressful jo)s. Stress refers to the pressure and reactions to our environment which results in psychological and physical reactions. It is important for you to recogni/e that your )ody needs a )reak. and usually occurs when there are deviations from the norm. whereas eu)tre)) is a positive form of stress.astly. $ompanies should avoid having workers who e+perience hypo stress as this will cause productivity and mindfulness to fall. and are cumulative in nature. it would )e a good idea to implement some form of jo) rotation so that there is always something new to learn. and this has led to greater 14 . leading to greater jo) insecurity on the part of those who remain. Trigger events for distress can )e a change in jo) scope or routine that the person is una)le to handle or cope with. the prover)ial straws that )roke the camel3s )ack. More and more people are feeling isolated and disrespected at work. 'cute stress is intense. If the jo) scope is )oring and repetitive. the stresses faced at work have also increased. hypo stress occurs when a person has nothing to do with his time and feels constantly )ored and unmotivated. usually related to desira)le events in personIs life. 2 3'304 Co!ing $it* Stre)) at Wor% !"ace -ith the rapid advancement of technology. having negative implications. you are likely to have sudden emotional )reakdowns over insignificant issues. hence the term DMonday !luesE. The types of stress are named as eustress and distress. or you may end up with severe and chronic physical and psychological reactions. 2n the other hand.mind and )ody is una)le to cope with changes.

stop your thought process until you are a)le to deal with it logically. remove yourself from it. and some have not gotten it *uite right. These are measures to motivate employees and help them to feel secure at their jo)s. you need to calm your mind and )ody so as to stave off the reactions and cope with it in a positive way. %o outside and take a walk to calm down. not all companies have such measures in place. 15 . Keep a diary or a list of events that have caused you to feel strong negative emotions. Many companies have taken to consulting e+perts and professionals on ways to increase connectedness and motivation of their employees. and if you are constantly worried. and use it to help you work )etter. as )eing a)le to identify signs of )eing stressed can help you to take steps to ensure that your overall *uality of life does not drop. If a situation is triggering your stress and you are una)le to calm down. This can )e through different methods. If it is an internal stressor.occupational stress. If left unacknowledged. we can change the way that we cope with it. These stressors can )e e+ternal and internal. Some companies organi/e parties and make their employees feel valued at work. or that are likely stressors. identify if you are feeling any overwhelming negative emotions. "ere are = simple steps to help you with coping with stress in the workplace. or the onset of headaches. Ste! '8 I+enti7y t*e Cau)e Jou need to )e a)le to analy/e the situation and identify what is causing the rise in stress. we only start reacting to stress when a com)ination of stressors working together e+ceeds our a)ility to cope. Ste! -8 Co!ing $it* Stre)) In order to deal with the situation that is causing you stress. translating into greater productivity. Ste! 8 (ai)ing A$arene)) "elp yourself to identify when you are facing rising levels of stress. If you e+perience any of these reactions. the pro)lem will only snow)all. 8+ternal stressors refer to things )eyond your control. These are not instantaneous solutions. Jou can identify if you are feeling stressed )y checking if you have any physical or psychological reactions. "owever. tipping the scales from positive to negative. -hilst it is not always possi)le to eradicate them. you can try implementing rela+ation techni*ues such as deep )reathing. such as the environment or your colleagues at work. 'lternatively. This will help you to identify the causes of your stress. such as e+cessive sweating or heart palpitations. such as taking time off. The key to making these = steps work for you is to practice them. it is up to you to make sure that you can cope with stress at your workplace. This is important. "ence. Internal stressors refer to your own thinking and attitude. 2ften. leading to disastrous conse*uences to your health and overall well)eing. irrita)ility or the need to escape. and you need to condition your mind and practice them so that you can implement it when you are feeling stressed.

4 Stre)) Management Stress management is the need of the hour. Stress.2 3'3. The knotted nerves. nervousness and muscle cramps can all result in chronic health pro)lems. are fairly managea)le and treata)le. more often than not. when we are compelled into such situations against our will or knowledge. It is important to remain attentive to such symptoms and to learn to cope with the situations. we fail to reali/e that we are reacting under stress. Mnfortunately. !ut. cardiovascular and nervous systems and lead individuals to ha)itual addictions. !eing a)le to laugh stress away is the smartest way to ward off its effects. 0ot )eing too serious or in a constant alert mode helps maintain the e*uanimity of mind and promote clear thinking. when we encounter them voluntarily. we wilt at the face of unknown and imagined threats. The )ody constantly tries to tell us through symptoms such as rapid palpitation. In cases of relocation. Hrela+ation responsesH and stress management techni*ues are some of the )odyIs important )uiltCin response systems. They may also affect our immune. Many times. sleeplessness. "owever hard we try to go )eyond a stress situation. we tend to respond positively under stress. we tend to overlook causes of stress and the conditions triggered )y those. if not escapa)le. -e cope )etter with stressful situation. In such unsettling moments we often forget that stressors. adventurous sports or having a )a)y. Laug*ter: 'dopting a humorous view towards lifeIs situations can take the edge off everyday stressors. 16 . an+iety attacks.ike Hstress reactionsH. To )e rela+ed we have to strive to create such situations. )e it our an+iety. (ecogni:ing a )tre))or8 It is important to recogni/e whether you are under stress or out of it. which are interC linked with stress. Moreover. we donIt get rela+ing and soothing situations without asking. tightened muscles and an e+hausted mind crave for looseness. tight muscles or various )ody aches that something is wrong. di//y spells. life seems to find new ways of stressing us out and plaguing us with an+iety attacks. 's a rela+ation response the )ody tries to get )ack )alance in its homeostasis. either *uick or constant. Immediate disorders such as di//y spells. today. even if we are under the influence of a stressful condition and our )ody reacts to it internally as well as e+ternally. stress may mount when one is coerced into undertaking some work against oneIs will. tension. can induce risky )odyCmind disorders. promotion or layoff. and restore the energy level. mindC)ody e+haustion or our erring attitudes. This also happens when the causes of stress are there long enough for us to get ha)ituated to them. . For instance. Some hormones released during the Ifight or flightI situation prompt the )ody to replace the lost car)ohydrates and fats.

' sense of humor also allows us to perceive and appreciate the incongruities of life and provides moments of delight. O . . O It increases muscle fle+ion. O !oosts immune function )y raising levels of infectionCfighting TCcells. the adrenal gland releases corticosteroids.educes stress hormones studies shows.aughter $an #o 'gainst Stress 'nd Its 8ffects 6 O . Stanley Tan at . -hat . O 1roduces a general sense of wellC)eing. diseaseCfighting proteins called %ammaCinterferon and diseaseCdestroying anti)odies called !Ccells. increases the amount and activity of T lymphocytesNthe natural killer cells. #uring stress. which are converted to cortical in the )lood stream.aughter also increases the num)er of T cells that have suppresser receptors. cortical.aughter lowers )lood pressure and reduces hypertension. dopac. and growth hormone. laughter induces reduction of at least four of neuroendocrine hormonesNepinephrine. It is )eneficial for patients suffering from emphysema and other respiratory ailments.inda Mniversity School of Medicine have produced carefully controlled studies showing that the e+perience of laughter lowers serum cortical levels. associated with stress response&. . #r.ee !erk and fellow researcher #r. O .oma .aughter cleanses the lungs and )ody tissues of accumulated stale air as it empties more air than it takes in. The positive emotions can create neurochemical changes that )uffer the immunosuppressive effects of stress. rela+ation and fluent )lood circulation in )ody. O It provides good cardiac conditioning especially for those who are una)le to perform physical e+ercise. These have an immunosuppressive effect. 17 .aughter triggers the release of endorphinsN)odyIs natural painkillers. The emotions we e+perience directly affect our immune system. O .

To understand why. have more energy a parado+. rac*uet sports. it is important to e+ercise three times per week for a minimum of =A minutes each time. aero)ics classes and dancing are suita)le. tea. regular e+ercise can drain off ongoing stress and keep things under control. people must wean them gradually or they will get migraine type withdrawal headaches. It is much )etter to channel it into a more complete form of e+ercise like a )risk walk. the rela+ation response needs to )e )rought forth )y intention. less heart)urn and fewer muscle aches. a run. a strong stimulant that actually generates a stress reaction in the )ody.H In this state. e+ercise is an essential ingredient in any stress reduction program. less jittery or nervous. It is suggested to decrease )y one drink per day until they are down to /ero. It is also )eneficial to have a variety of e+ercise outlets. Kust as we are all capa)le of mounting and sustaining a stress reaction. stress is the state of increased arousal necessary for an organism to defend itself at a time of danger. lying on a hammock and other restful activities can generate this state. 8+ercise is the most logical way to dissipate this e+cess energy. Sitting *uietly )y a lake or fireplace. 'ero)ic activities like walking.Decrea)e or Di)continue Ca77eine8 Most people do not reali/e that caffeine coffee. however. sleep )etter.H It provides us with the strength and energy to either fight or run away from danger and is therefore selfCprotective. there are many ways of doing this. :?P to BAP of people feel more rela+ed. -here the stress reaction is automatic. 't the very least. Many patients feel dramatically )etter and cannot )elieve the difference. "owever. #uring times of high stress. It is what our )odies are trying to do when we pace around or tap our legs and fingers. gently petting the family cat. since you are removing a stimulant&. then they should a)stain for three weeks. ' state of deep rela+ation achieved through meditation or selfChypnosis is actually 18 . (e"axation>Me+itation8 'nother way to reduce stress in the )ody is through certain disciplines which fall under the heading of rela+ation techni*ues. )reathing slows and muscles rela+. a )ike ride or a game of s*uash. we have also inherited the a)ility to put our )odies into a state of deep rela+ation which #r. Fortunately. however. chocolate and cola& is a drug. 2ne warning. jogging. (egu"ar Exerci)e8 'ero)ic e+ercise is a )est way of draining off stress energy. The stress reaction is in us. There also are specific skills that can )e learned which are efficient and )eneficial. swimming. skiing. not Hout there. For chronic or acute stress. )lood pressure falls. )icycling. we need to review what stress is. all the physiologic events in the stress reaction are reversed5 pulse slows. we could )enefit from an immediate physical outlet C )ut this often is not possi)le. "er)ert !enson of "arvard Mniversity has named Hthe rela+ation response. The )est way to o)serve the effect of caffeine is to get it out of the system long enough to see if there is a difference in how they feel.

-e can do much for person under stress )y allowing them to ventilate or encouraging them to do so. SleepingCin is fine )ut if you sleep too long. ?enti"ation>Su!!ort Sy)tem8 Many people go to their work place upset. Most people know what their usual sleep re*uirement is the range is five to 9A hours per night4 the average )eing seven to eight&. 19 . ' nap lasting more than =A minutes can make you feel groggy. These techni*ues are )est learned through formal training courses which are taught in a variety of places. and under stress.A minutes& that can )e rejuvenating. $hronically stressed patients almost all suffer from fatigue in some cases resulting from stressCinduced insomnia&. !ut the com)ination of the patient )eing a)le to ventilate and their support can )e profoundly )eneficial. 2n other occasions we might offer validation. producing a calming effect.e. There is an old saying that Ha pro)lem shared is a pro)lem halved.more physiologically restful than sleep. not in the evening&. It is )etter to go to )ed earlier. -e can also help )y urging them to develop a support system a few trusted relatives. . -hen a person is angry. These dynamics can create a vicious cycle. They just have to )e there. encouragement or advice. !eyond these cautionary notes. they feel )etter and are more resilient and adapta)le in dealing with dayC toCday events. and people who are tired do not cope well with stressful situations. sleep can )e key in reducing stress and helping person cope and function )etter.istener often does not have to say much. rela+ation techni*ues neutrali/e it. -hen distressed people get more sleep. listen attentively and show their concern and caring. These letters are not for sending4 they should )e destroyed once they are written C unread. 'nother form of ventilation that many patients find helpful is writing. 1sychologist often suggest them to write a letter to the person at whom they are ve+ed. it throws off your )ody rhythms during the following day. good daytime energy and waking naturally )efore the alarm goes off in the morning. and feeling )etter when they are finished.A minutes once or twice per day confers significant )enefit. -hereas e+ercise dissipates stress energy. cried or made some admission. The three criteria of success are waking refreshed. S"ee!8 Sleep is an important way of reducing stress.. )ut a surprisingly large percentage of the population is chronically sleep deprived. !ooks and rela+ation tapes can )e used. #aytime naps are an interesting phenomenon. talking incessantly a)out a pro)lem. They can )e valua)le if they are short and timed properly i. The Hpower napH or catnap is a short sleep five to . rela+ation techni*ues are an e+cellent way to )ring down the )odyIs stress level.H 1eople who keep things to themselves carry a considera)le and unnecessary )urden. and the act of doing so in the presence of a trusted and empathic listener has )een therapeutic. 2n days when e+ercise is not possi)le. They have told their story. coCworkers or friends to talk to when they are upset or worried&. 's little as .

. critici/e yourself for errors. negative thoughts tend to flit into our consciousness.ereading the letter just reinforces the upset and fans the flames of anger all over again. and work unreasona)ly long hours to stay on top of our workload. you need to fully understand what is e+pected of you. Ko) 'nalysis is a key techni*ue for managing jo) overload G an important source of stress. 8ach of these can lead to intense stress. 2 3'3@4 (e+uce your )tre)) 3 Ao/ ana"y)i)8 B -e have all e+perienced that appalling sense of having far too much work to do and too little time to do it in. dou)t your a)ilities. It helps you to cut through clutter and distraction to get to the heart of what you need to do. Since we )arely reali/e that they were there. -hile this may seem o)vious. Ko) 'nalysis is a useful techni*ue for getting a firm grip on what really is important in your jo) so that you are a)le to perform e+cellently. harms performance and paraly/es mental skills. The alternative is to work more intelligently. 0egative thinking damages confidence.. which means that they can )e completely incorrect and wrong. 8ven )etter. )y focusing on the things that are important for jo) success and reducing the time we spend on low priority tasks. fastCmoving. 20 . (ationa" C !o)itive t*in%ing8 B Jou are thinking negatively when you fear the future. and keep your workload under control. in the hurlyC)urly of a new. -e can choose to ignore this. Mnfortunately. with their significance having )arely )een noticed. To do an e+cellent jo). The risks here are that we )ecome e+hausted. Ko) 'nalysis is the first step in doing this. 2ne of the most important things we can do for person under stress is teach them a)out stress management. This helps you get the greatest return from the work you do.The value is in e+pressing the feelings and getting them out. . we can learn these lessons ourselves and then model them for that person. and what constitutes success within it. that we have so much to do that we do a poor *uality jo) and that we neglect other areas of our life. highCpressure role. or e+pect failure. it is oftentimes something that is easy to overlook. The first of the actionCoriented skills that we look at is Ko) 'nalysis. !y understanding the priorities in your jo). we do not challenge them properly. you can focus on these activities and minimi/e work on other tasks as much as possi)le. put yourself down. Thought 'wareness is the process )y which you o)serve your thoughts and )ecome aware of what is going through your head. do their damage and flit )ack out again.

then remind yourself that the purpose of the practice is to identify areas for improvement. youIve done as much as you can to give a good performance. just let them run their course while you watch them. and you do the )est you can. Worrie) a/out !er7ormance +uring re*ear)a"8 If some of your practice was less than perfect. and write them down on our free worksheet as they occur. 'nother more general approach to Thought 'wareness comes with logging stress in your Stress #iary.ooking at the e+amples. Instead. . then • • • 21 . prepared and rehearsed enough6 If you have done all of these. and have you taken steps to reduce the likelihood of them happening or their impact if they do6 -hat will you do if they occur6 'nd what do you need others to do for you6 Worry a/out ot*er !eo!"eE) reaction)8 If you have prepared well.2ne approach to it is to o)serve your Hstream of consciousnessH as you think a)out the thing youIre trying to achieve which is stressful. 'sk yourself whether the thought is reasona)le. • • Thought awareness is the first step in the process of managing negative thoughts.ook at every thought you wrote down and challenge it rationally. -hen you analy/e your diary at the end of the period. you should )e a)le to see the most common and the most damaging thoughts. the following challenges could )e made to the negative thoughts we identified earlier5 • #ee"ing) o7 ina+eDuacy8 "ave you trained yourself as well as you reasona)ly should have6 #o you have the e+perience and resources you need to make the presentation6 "ave you planned. Then let them go. so that these can )e sorted out )efore the performance. -hat evidence is there for and against the thought6 -ould your colleagues and mentors agree or disagree with it6 . then you should )e satisfied. (ationa" T*in%ing The ne+t step in dealing with negative thinking is to challenge the negative thoughts that you identified using the Thought 'wareness techni*ue. #o not suppress any thoughts. Tackle these as a priority using the techni*ues )elow. If you perform as well as you reasona)ly can. as you cannot manage thoughts that you are unaware of. Pro/"em) $it* i))ue) out)i+e your contro"8 "ave you identified the risks of these things happening. "ere are some typical negative thoughts you might e+perience when preparing to give a major presentation5 • • Fear a)out the *uality of your performance or of pro)lems that may interfere with it4 -orry a)out how the audience especially important people in it like your )oss& or the press may react to you4 #welling on the negative conse*uences of a poor performance4 or SelfCcriticism over a lessCthanCperfect rehearsal.

H In the e+amples a)ove. you will )e seen as someone who can handle difficult challenges. and donIt just reflect a lack of e+perience. Jou will ac*uire new skills. and you may open up new career opportunities. -hen you challenge negative thoughts rationally. !y )asing your affirmations on the clear. I am well positioned to give an e+cellent performance. It can also )e useful to look at the situation and see if there are any useful opportunities that are offered )y it. I am very well placed to react fle+i)ly to events.H • • Worry a/out ot*er !eo!"eE) reaction8 HFair people will react well to a good performance. If people are not fair.H • Worrie) a/out !er7ormance8 HI have prepared well and rehearsed thoroughly. which everyone has to go through at some stage. I am going to perform well and enjoy the event. you can use them to undo the damage that negative thinking may have done to your selfCconfidence. $ontinuing the e+amples a)ove. I will rise a)ove any unfair criticism in a mature and professional way. take appropriate action.ational Thinking. This has put me in a position where I can deliver a great performance. "owever. you should )e a)le to see *uickly whether the thoughts are wrong or whether they have some su)stance to them. successfully overcoming the situations causing the original negative thinking will open up opportunities. Make sure that identifying these opportunities and focusing on them is part of your positive thinking.fair people are likely to respond well. positive affirmations might )e5 • Pro/"em) +uring !ractice8 HI have learned from my rehearsals.H Pro/"em) i))ue) out)i+e your contro"8 HI have thought through everything that might reasona)ly happen and have planned how I can handle all likely contingencies. the )est thing to do is ignore their comments and rise a)ove them. rational assessments of facts that you made using . 2 3'3&4 Wor%!"ace Stre)) 22 . Po)itive T*in%ing C O!!ortunity See%ing The final step is to prepare rational. positive thoughts and affirmations to counter any remaining negativity. -here there is some su)stance. make sure that your negative thoughts are genuinely important to achieving your goals.

The differing viewpoints suggest different ways to prevent stress at work. ThreeC*uarters of employees )elieve the worker has more onCtheCjo) stress than a generation ago. and . resources. 9<<?. dissatisfaction.esults showed a trend across these periods 23 . Ko) stress is also associated with various )iological reactions that may lead ultimately to compromised health. -orkers who report e+periencing stress at work also show e+cessive health care utili/ation. aggression. fatigue.g. an+iety. "igh levels of stress are associated with su)stantial increases in health service utili/ation. . and cognitive impairment e. for workers reporting high levels of )oth stress and depression. periods of disa)ility due to jo) stress tend to )e much longer than disa)ility periods for other occupational injuries and illnesses.AAA workers. postCtraumatic stress disorder& and other types of emotional strain e. 8vidence also suggests that stress is the major cause of turnover in organi/ations. In a 9<<B study of >@. tension.Wor%!"ace )tre)) is the harmful physical and emotional response that occurs when there is a poor match )etween jo) demands and the capa)ilities. maladaptive )ehaviors e. 'ccording to one school of thought. health care costs were nearly ?AP greater for workers reporting high levels of stress in comparison to Dlow riskE workers.g. ')out oneCthird of workers report high levels of stress. Many studies suggest that psychologically demanding jo)s that allow employees little control over the work process increase the risk of cardiovascular disease. depression. 6ea"t* an+ 6ea"t*care 5ti"i:ation 1ro)lems at work are more strongly associated with health complaints than are any other life stressorCmore so than even financial pro)lems or family pro)lems. including conditions recogni/ed as risk factors for jo) stress. differences in individual characteristics such as personality and coping skills are most important in predicting whether certain jo) conditions will result in stressCin other words. StressC related disorders encompass a )road array of conditions. su)stance a)use&. 1ersonal interview surveys of working conditions.g. scientific evidence suggests that certain working conditions are stressful to most people.AAA... and for jo) redesign as a primary prevention strategy. what is stressful for one person may not )e a pro)lem for someone else. 2n the )asis of research )y the 0ational Institute for 2ccupational Safety and "ealth and many other organi/ations. or needs of the worker. these conditions may lead to poor work performance or even injury. 'lthough the importance of individual differences cannot )e ignored.. etc. such as cardiovascular disease. Fiews differ on the importance of worker characteristics versus working conditions as the primary cause of jo) stress. Cau)e) o7 Wor%!"ace Stre)) Ko) stress results from the interaction of the worker and the conditions of work.:AA per person annually. including psychological disorders e. The increment rose to nearly 9?AP. In turn. This viewpoint leads to prevention strategies that focus on workers and ways to help them cope with demanding jo) conditions. it is widely )elieved that jo) stress increases the risk for development of )ack and upperCe+tremity musculoskeletal disorders.. concentration and memory pro)lems&.g. an increase of more than Q9. Such evidence argues for a greater emphasis on working conditions as the key source of jo) stress.&. 'dditionally. were conducted in Mem)er States of the 8uropean Mnion in 9<<A. 2neC*uarter of employees view their jo)s as the num)er one stressor in their lives. Stress is a prevalent and costly pro)lem in todayIs workplace.

"owever. increasing to ?>P in 9<<? and to ?@P in . Sign) o7 Wor%!"ace Stre)) Mood and sleep distur)ances. ?AP of workers reported they work against tight deadlines at least oneCfourth of their working time in 9<<A. Prevention ' com)ination of organi/ational change and stress management is often the most useful approach for preventing stress at work. In 9<<A.a)or. These figures represent a considera)le increase over the previous three decades. stimulation. upset stomach and headache. especially for women. evidence is rapidly accumulating to suggest that stress plays an important role in several types of chronic health pro)lemsCespecially cardiovascular disease.AAA. $learly define workersI roles and responsi)ilities. "ow to $hange the 2rgani/ation to 1revent Ko) Stress • • 8nsure that the workload is in line with workersI capa)ilities and resources. 0onetheless. increasing to ?@P in 9<<? and @A P in . 1rovide opportunities for social interaction among workers. 8sta)lish work schedules that are compati)le with demands and responsi)ilities outside the jo). and psychological disorders. #iscrimination inside the workplace. and a considera)le increase in com)ined working hours among working couples. Improve communicationsCreduce uncertainty a)out career development and future employment prospects. no change was noted in the period 9<<?G.@P of men and more than 99P of women worked ?A hours per week or more in .g. The effects of jo) stress on chronic diseases are more difficult to see )ecause chronic diseases take a long time to develop and can )e influenced )y many factors other than stress. and opportunities for workers to use their skills.AAA. more than . #esign jo)s to provide meaning.suggestive of increasing work intensity. Similarly. %ive workers opportunities to participate in decisions and actions affecting their jo)s. ' su)stantial percentage of 'mericans work very long hours. the percentage of workers reporting that they worked at high speeds at least oneCfourth of their working time was >BP. and distur)ed relationships with family4 friends and girlfriends or )oyfriends are e+amples of stressCrelated pro)lems. an increase in e+tended work weeks R>A hours& )y men. 'ccording to the #epartment of . !y one estimate. nationality and language & • • • • • • 24 . particularly couples with young children. musculoskeletal disorders. there has )een an upward trend in hours worked among employed women.AAA data not collected in 9<<A& in the percentage of workers reporting sufficient time to complete tasks. e.AAA.

Moreover. )e it our an+iety. This is a complicated definition. The types of stress are named as eustress and distress. Di)tre)) is the most commonlyCreferred to type of stress. which are interC linked with stress. an+iety attacks. Stress is not necessarily )ad in and of itself. The employees who have the simple ta)le work also have to face the pro)lem of stress. #ue to recession the )anking sector is also facing the pro)lem of employee cutCoffs and so the work load of the e+isting employees increases and the feel stressed. nervousness and muscle cramps can all result in chronic health pro)lems. In such unsettling moments we often forget that stressors. !oth can )e e*ually ta+ing on the )ody. and are cumulative in nature. $onsider for e+ample.ike Hstress reactionsH. depending on a personIs way of adapting to a change that has caused it. !ut it is different in the case of )ank employees. sleeplessness. The )ank employees are the people who also have to achieve the certain target and so for the non achievement of target the employees remain stressed and tensed. It3s an opportunity when it offers potential gain. either *uick or constant. life seems to find new ways of stressing us out and plaguing us with an+iety attacks. Such individuals often use stress positively to rise to the occasion and perform at or near their ma+imum. mindC)ody e+haustion or our erring attitudes. the superior performance that an athlete or stage performer gives in DclutchE situations. Similarly. Immediate disorders such as di//y spells. if not escapa)le. are fairly managea)le and treata)le. 's a rela+ation response the )ody tries to get 25 . They may also affect our immune. Stress management is the need of the hour. usually related to desira)le events in personIs life. . having negative implications. Stress. we tend to overlook causes of stress and the conditions triggered )y those. it also has a positive value. tension.2. "owever hard we try to go )eyond a stress situation. 'lthough stress is typically discussed in a negative conte+t. demand or resource related to what the individual desires and for which the outcome is perceived to )e )oth uncertain and important. many professionals see the pressures of heavy workloads and deadlines as positive challenges that enhance the *uality of their work and the satisfaction the get from their jo). cardiovascular and nervous systems and lead individuals to ha)itual addictions. Research Methodology 2'3 4 (e)earc* O/Fective8 B Stress is a dynamic condition in witch an individual is confronted with an opportunity. Hrela+ation responsesH and stress management techni*ues are some of the )odyIs important )uiltCin response systems. whereas eu)tre)) is a positive form of stress. can induce risky )odyCmind disorders.

Sampling methods are classified as either probability or non probability. This research is to carry out the study that how much stressed the employees of the )anks are and how do their stress affect their work life. There are no strict rules to follow. I have selected only those three )anks which are affiliated to the pu)lic and are speciali/ed in consumer needs fulfillment. In non pro)a)ility sampling. The advantage of pro)a)ility sampling is that sampling error can )e calculated. In non pro)a)ility sampling. Msually. 'll the employees were of the same designations. The sample reflects the characteristics of the population from which it is drawn. mem)ers are selected from the population in some nonrandom manner. we donIt get rela+ing and soothing situations without asking. These include convenience sampling. the degree to which the sample differs from the population remains unknown. ' small. Mnfortunately. systematic sampling. In pro)a)ility samples. Sometimes. the entire population will )e sufficiently small. (ea)on8 's we find the employees of the )ank to )e more stressful as more and more employees are taking F. and the researcher must rely on logic and judgment. social life. The population is defined in keeping with the o)jectives of the study. so a sample of 9> to 9? employees are selected from all the three )anks for the research of stress among them. and the researcher can include the entire population in the study. and stratified sampling. and restore the energy level. judgment sampling. -hen inferring to the population.)ack )alance in its homeostasis. It is incum)ent on the researcher to clearly define the target population. Sampling error is the degree to which a sample might differ from the population. *uota sampling. and snow)all sampling. each mem)er of the population has a known non-zero pro)a)ility of )eing selected. This type of research is called a census study )ecause data is gathered on every mem)er of the population. tightened muscles and an e+hausted mind crave for looseness. 1ro)a)ility methods include random sampling. )ut carefully chosen sample can )e used to represent the population. 26 .S and are dismissed )ecause of inflation. the population is too large for the researcher to attempt to survey all of its mem)ers. Some hormones released during the Ifight or flightI situation prompt the )ody to replace the lost car)ohydrates and fats. To )e rela+ed we have to strive to create such situations. 2'3'4 Sam!"ing Sam!"e8 I have taken the sample of =? employees from three different )anks of %walior. The knotted nerves. results are reported plus or minus the sampling error. output etc. today.

this sampling method is as good as the random sampling method. 's long as the list does not contain any hidden order. it is often difficult or impossi)le to identify every mem)er of the population. Au+gment )am!"ing is a common nonCpro)a)ility method. It is also called an Nth name selection techni*ue. Systematic sampling is fre*uently used to select a specified num)er of records from a computer file. Stratified sampling is often used when one or more of the stratums in the population have a low incidence relative to the other stratums. . Guota )am!"ing is the nonCpro)a)ility e*uivalent of stratified sampling. a researcher may decide to draw the entire sample from one HrepresentativeH city. -hen using this method. the researcher must )e confident that the chosen sample is truly representative of the entire population.andom sampling is then used to select su)jects from each stratum until the num)er of su)jects in that stratum is proportional to its fre*uency in the population. This nonCpro)a)ility method is often used during preliminary research efforts to get a gross estimate of the results. The researcher first identifies the relevant stratums and their actual representation in the population. where the stratums are filled )y random sampling. 's the name implies. . -hen there are very large populations.ike stratified sampling. The researcher selects the sample )ased on judgment. 8ach mem)er of the population has an e*ual and known chance of )eing selected. the researcher first identifies the stratums and their proportions as they are represented in the population. Its only advantage over the random sampling techni*ue is simplicity. Snow)all sampling relies on referrals from initial       27 . For e+ample. every 0th record is selected from a list of population mem)ers. This differs from stratified sampling. Strati7ie+ )am!"ing is commonly used pro)a)ility method that is superior to random sampling )ecause it reduces sampling error. Convenience )am!"ing is used in e+ploratory research where the researcher is interested in getting an ine+pensive appro+imation of the truth. Sy)tematic )am!"ing is often used instead of random sampling. the sample is selected )ecause they are convenient. Then convenience or judgment sampling is used to select the re*uired num)er of su)jects from each stratum. Sno$/a"" )am!"ing is a special nonCpro)a)ility method used when the desired sample characteristic is rare. so the pool of availa)le su)jects )ecomes )iased. ' stratum is a su)set of the population that shares at least one common characteristic. without incurring the cost or time re*uired to select a random sample. even though the population includes all cities. This is usually and e+tension of convenience sampling. It may )e e+tremely difficult or cost prohi)itive to locate respondents in these situations. 'fter the re*uired sample si/e has )een calculated. (an+om )am!"ing is the purest form of pro)a)ility sampling.

-hile this techni*ue can dramatically lower search costs. @ & 1 I J #o you think that you are suffering from depression6 #o you worry a)out your colleagueIs opinion a)out you6 #o you discuss your pro)lem with your spouse or friend or any other close to you6 #o you work more than B hours6 Jou have an important function at your home and your )oss asks to give a > hour over time. 2'3-4 (e)earc* In)trument8 B Stress Analysis Questionnaire N Gue)tion) He) No 're you satisfied with the performance you give at your work6 ' 0 . what will )e your response6 #o you regularly spend time for entertainment6 Is your social life )alanced6 #o you plan your work )efore doing6 #o you fear a)out the *uality of your performance6 're you a heart patient6 ' #o you get tensed at your non achievement of your target6 #o you feeling stress some times6 28 .su)jects to generate additional su)jects. it comes at the e+pense of introducing )ias )ecause the techni*ue itself reduces the likelihood that the sample will represent a good cross section from the population.

>& #ata analysis and Interpretation T*e !roFect re!ort )*o$) t*e in7ormation o7 t*e "eve" o7 )tre)) $*ic* t*e em!"oyee) are 7acing a) t*e !erio+ o7 rece))ion i) going t*e em!"oyee cutBo77 an+ turnover ratio) are 7oun+ to /e *ig* )o t*e $or%"oa+ 7or t*e exi)ting em!"oyee) are *ig*3 So t*ey are 7acing t*e !ro/"em o7 $or% over"oa+ an+ t*u) t*ey get )tre))e+3 LetK) *ave a $atc* on t*e /a)ic +ata o7 t*e )urvey8 3 Are you )ati)7ie+ $it* t*e !er7ormance you give at your $or%= He) No No re)!on)e 29 .If the answer of the a)ove *uestion is Jes then answer the following5 a4 /4 c4 +4 e4 Is the reason of your stress your work load6 're you stressed )ecause of your family pro)lems6 #o you get stressed when your )oss scolds Jou6 #o you try to find any solution for the pro)lem of your stress6 IF J8S& #o you practice yoga or any other ayurvedic therapy for reducing stress6 To ma%e t*e )urvey re!ort more c"ear t*e a/ove Due)tionnaire $a) a")o 7i""e+3 A) a re)u"t t*e em!"oyee) *ave given !ro!er re)!on)e an+ t*e re!ort o7 t*e Due)tionnaire i) Jes 0o 0o response ..: B A !re)ente+ in t*e !roFect3 .

B 0o 0o response A He) No No re)!on)e 30 .From the diagram it is clear that :: P of the employees are satisfied with the performance they give in the work while .= P of the employees are not satisfied. '3 Do you t*in% t*at you are )u77ering 7rom +e!re))ion= Jes : .

A P of the employee feel that they are suffering from depression while BA P of the employee feel that that they are free from the depression -3 Do you $orry a/out your co""eagueE) o!inion a/out you= Jes =.@ 0o 0o 0o response 0o response A A He) No No re)!on)e . Jes < = . 03 Do you +i)cu)) your !ro/"em $it* your )!ou)e or 7rien+ or any ot*er c"o)e to you= He) No No re)!on)e 31 .@P of the employees worry a)out their colleague3s opinion a)out them while :>P of the employees are not concern with the opinion a)out their colleague..

3 Do you $or% more t*an 1 *our)= He) No No re)!on)e B<P of the employees work for more than B hours which is the starting point of the stress while 99 P of the employees don3t work for more than B hours. .<9P of the employees of the )ank discuss their pro)lem and share their feelings with their spouse or friends or others while < P of the employee is not concerned with it. @3 Hou *ave an im!ortant 7unction at your *ome an+ your /o)) a)%) to give a 0 *our over time< $*at $i"" /e your re)!on)e= 9> =9 Jes Jes 9< > 0o 0o 0o response response 0o . A He) No No re)!on)e 32 .

>A P of the employees are proved to )e work dedicated and they are ready to miss the important function at their house while ?> P of the employees said no and @ P of the employee did not gave any answer. &3 Do you regu"ar"y )!en+ time 7or entertainment= He) No No re)!on)e ?:P of the employee spent regular time on entertainment which helps us to remain stress free while >= P of the employees don3t do that. Jes 9< 9> 0o 0o response . 13 I) your )ocia" "i7e /a"ance+= Jes .A 9? 0o 0o response A He) No No re)!on)e 33 .

@P of the employees remain silent. J3 Do you 7ear a/out t*e Dua"ity o7 your !er7ormance= 34 . Jes =9 > I3 Do you !"an your $or% /e7ore +oing= 0o 0o response A He) No No re)!on)e It is a good ha)it to plan the work you do. B< P of the employees plan their work )efore doing while 99 P of the employees don3t plan their work.Jes 9 => 0o 0o response A ?> P of the employees find their social life to )e )alanced while >A P of the employees don3t have their social life )alanced.

. '3 Do you get ten)e+ at your non ac*ievement o7 your target= Jes . 9= 0o 0o response A "ere = P of the employees are heart patient which is partially the result of stress. 3 Are you a *eart !atient= He) No No re)!on)e Jes .? 9A 0o 0o response A He) No No re)!on)e 35 .He) No No re)!on)e @=P of the employees fear the *uality of performance which they give while =: P of the employees don3t fear the *uality of their work.

I7 t*e an)$er o7 t*e a/ove Due)tion i) LHe)K t*en an)$er t*e 7o""o$ing8 a4 I) t*e rea)on o7 your )tre)) your $or% "oa+= Jes .A < 0o 0o response @ He) No No re)!on)e 36 . -3 Do you 7ee"ing )tre)) )ome time)= Jes .< P of the employees work casually.B @ 0o 0o response 9 He) No No re)!on)e BAP of the employees feel stressed sometimes while 9: P of the employees are not feeling stressed.:9P of the employees get tensed at the non achievement of the target while . = P of the employees did not respond.

@ P of the employees are not stressed )ecause of the work overload. /4 Are you )tre))e+ /ecau)e o7 your 7ami"y !ro/"em)= Jes 9> 9> 0o 0o response : He) No No re)!on)e >A P of the employees are stressed )ecause of their family pro)lems >AP )y other pro)lems while . c4 Do you get )tre))e+ $*en your /o)) )co"+) you= 37 .Jes 9A 9B 0o 0o response : ?:P of the employees find themselves to )e stressed )y their work over load. 9: P of the employees did not answer. .AP of the employees did not responded.

.< P of the employees get stressed )ecause of the scolding of their )oss. e4 2I# HES4 Do you !ractice yoga or any ot*er ayurve+ic t*era!y 7or re+ucing )tre))= Jes 99 9B 0o 0o response @ 38 .> @ 0o 0o response ? He) No No re)!on)e @< P of the employees try to find the solution of their stress. +4 Do you try to 7in+ any )o"ution 7or t*e !ro/"em o7 your )tre))= Jes . ?9P of the employees don3t get stress )ecause of the scolding of their )oss.AP of the employee did not responded when they were asked weather their get stressed )ecause of the scolding of their )oss.He) No No re)!on)e .

4 Em!"oyeeK) o!inion a/out *o$ to re+uce )tre)) This project consist of the information a)out the employees undergoing from stress who working in the )anks. 2'3. So considering this factor this topic )ecomes one of the most important part 39 .He) No No re)!on)e =9P of the employees try the yoga and other ayurvedic techni*ues to reduce their stress while ?9 P of the employees use other techni*ues to reduce stress.

/” 'n employeeC '(IS !ank These opinions are seemed to )e valua)le and effective as one of the effective things has )een noticed that the employees who have got less than 9B marks in the !urnout test have given their opinions a)out reducing the stress. This will help the organi/ation to )oost up the productivity.isten music an spen time with family” 'n employeeC '(IS !ank  “&et a !uste with others# -in an spen time for prayer# Stu y the scriptures# See oneness in all# All are manifeste of the supreme &. and The "#F$ )ank was marvelous and they have given their valua)le opinion a)out reducing stress as a result of the last *uestion included in the *uestionnaire ..$atching "% or listening goo music# . The response of employees in the major )anks of %walior like. So the opinion if the employees were as follows5  “Just smile away” 'n employeeC "#F$ !ank  “Just believe in your self an !ust o what your heart wants” 'n employeeC "#F$ !ank  -“"alking to family members# . In short it was a direct interview of the employees who gave their opinion a)out how to reduce stress. It is also noticed that in the '(IS )ank %walior in the time of afternoon slow instrumental music are )een played so that the employees can work stress free. 40 . The '(IS !ank.of the project as it consists of the opinion of the employees who work in the )anks.&oing for a walk or long rive” 'n employeeC "#F$ !ank  “'elieve in &o ” 'n employeeC "#F$ !ank  “(espect yourself an give time to yourself” 'n employeeC "#F$ !ank  “$orking in environment welfares# lot of positive attitu e) *ositive attitu e is only that re uces stress an achieves success) +ost of the people frustrate ue to lack of positivity an stress level climbs up ue to that) So get positive attitu e about work# about life# an forget the stress” 'n employeeC '(IS !ank  “$e shoul o such activities from which we get happiness an also make others happy) *ass your time with your close frien s an relatives)” 'n employeeC '(IS !ank  “*lay an watch cricket” 'n employeeC '(IS !ank  “. This is one of the positive things which are seen in the organi/ation who is caring for their employees.

esearch 'naly/e #ata 1repare . Therefore.evise Instruments $onduct . only 9A employees have given their opinion how to reduce stress.eport 2'3&4 Time Con)i+eration) 41 . 0otice that there are two feed)ack loops in the flow chart to allow revisions to the methodology and instruments.From the certain sample of employees selected for the research. it is important not to skip a single step. #esign Methodology #etermine Feasi)ility #evelop Instruments Select Sample . 2'3@4 (e)earc* #"o$c*art 7uestionnaire research design proceeds in an orderly and specific manner. 8ach item in the flow chart depends upon the successful completion of all the previous items. So we can understand that how overloaded the employees of the )ank are.

The )est advice is to )e generous with your time estimates. and my HdurationH estimate is two days. Things almost always take longer than we think they should. Most researchers and )usinessCpeople have to divide their time among many projects. Sometimes these are the same and sometimes they are different.Many researchers underestimate the time re*uired to complete a research project. The hours estimate is used for )udget planning and the duration estimate is used to develop a project time line. This checklist contains two time estimates for each task. The second one #uration& is the amount of time that will pass until the task is completed. 2'314 Limitation o7 t*e )urvey 42 . To arrive at your final time estimates. My HhoursH estimate is four hours. The following form may )e used as an initial checklist in developing time estimates. add the individual estimates. The first one "ours& is your )est estimate of the actual num)er of hours re*uired to complete the task. )ut other commitments allow me to spend only two hours a day on this study. my estimate of goal clarification may )e four hours. For e+ample. They simply cannot give all their time to any one project.

 The *uestionnaires were filled )e =? employees working in the two major !anks of %walior i. #ata entry and ta)ulation for nearly all surveys can )e easily done with many computer software packages. 0early everyone has had some e+perience completing *uestionnaires and they generally do not make people apprehensive.  7uestionnaires are easy to analy/e. 43 . So the point of view of employees differs as per their designations.  The *uestionnaire was filled )y =? employees of different designations. This is especially true for studies involving large sample si/es and large geographic areas.&  2ne of the other pro)lems of *uestionnaire is the cost. Some times it may )e possi)le that even )y spending so much the result may not )e reasona)le.  The employees from whom the *uestionnaires are filled are in a heavy workload so some of the *uestionnaires filled )y the employees who are in stress cannot )e called reasona)le. and "#F$ !ank . '+is !ank.  Many a times the employees may not )e really conscious or may not )e )othered a)out the *uestionnaire. So the scope of sample findings was less. This may create a pro)lem in the research. 2'313 4 A+vantage) o7 Written Gue)tionnaire)  7uestionnaires are very cost effective when compared to faceCtoCface interviews.  The responses of the employees cannot )e accurate as the pro)lem of language and understanding arises. These pro)lems are not in all cases.  7uestionnaires are familiar to most people. -ritten *uestionnaires )ecome even more cost effective as the num)er of research *uestions increases.e.

They allow little fle+i)ility to the respondent with respect to response format. wellCdesigned studies consistently produce high response rates. There are no ver)al or visual clues to influence the respondent. the researcher can partially overcome this disadvantage. .esponse rates vary widely from one *uestionnaire to another 9AP C <AP&.ow response is the curse of statistical analysis.  'nother disadvantage of *uestionnaires is the ina)ility to pro)e responses. the respondent is not interrupted )y the research instrument. 2'313'4 Di)a+vantage) o7 Written Gue)tionnaire)  2ne major disadvantage of written *uestionnaires is the possi)ility of low response rates. however. $omments are among the most helpful of all the information on the *uestionnaire. . respondents often want to *ualify their answers&. %estures and other visual cues are not availa)le with written *uestionnaires.. In essence. Mnlike other research methods. ' *uestionnaire re*uesting factual information will pro)a)ly not )e affected )y the lack 44 . !y allowing fre*uent space for comments. and they usually provide insightful information that would have otherwise )een lost. 7uestionnaires reduce )ias.  0early ninety percent of all communication is visual. -hen a respondent receives a *uestionnaire in the mail. The lack of personal contact will have different effects depending on the type of information )eing re*uested. he is free to complete the *uestionnaire on his own timeCta)le. The researcherIs own opinions will not influence the respondent to answer *uestions in a certain manner.  7uestionnaires are less intrusive than telephone or faceCtoCface surveys.e. they often lose the Hflavor of the responseH i. It can dramatically lower our confidence in the results. There is uniform *uestion presentation and no middleC man )ias. 7uestionnaires are structured instruments.

It is a confounding error inherent in *uestionnaires. "ousewives sometimes respond for their hus)ands. people are turned off )y written *uestionnaires )ecause of misuse.  Finally. For a variety of reasons. For e+ample. 45 . Many times )usiness *uestionnaires get handed to other employees for completion. a written survey to a group of poorly educated people might not work )ecause of reading skill pro)lems. More fre*uently. the respondent may not )e who you think it is. ' *uestionnaire pro)ing sensitive issues or attitudes may )e severely affected. Kids respond as a prank. itIs natural to assume that the respondent is the same person you sent the *uestionnaire to.  -hen returned *uestionnaires arrive in the mail. *uestionnaires are simply not suited for some people.of personal contact. This may not actually )e the case.

? marks were not found their work planned. one is found to )e a heart patient. moderate answers were given. This aspect is not dependent of the )urnout level. The employees scoring more than . So it is meaningless to compare this *uestion with the )urnout test. Failure of a plan may also lead a person to stress. This aspect depends upon the dedication of work. In the stress analysis *uestionnaire one of the *uestion was DJou have an important function at your home and your )oss asks to give a > hour over time what will )e your response SJes or 0o36E the employees have given their opinion as per their mood.A marks fear a)out their *uality of work they give. This can )e )ecause of high level of stress. Most of the employees do not spend regular time in entertainment.A don3t have their social life )alanced. Thus the employees who plan their work have scored )elow .? marks in the )urnout test e+cept some cases as there are always some draw)acks in making plan.A marks in the )urnout test did not have their social life )alanced. Most of the employees who have scored more than . !ut this is not concern with the )urnout 46 . The entertainment is considered one of the most ultimate solutions to reduce stress. 2ne of the *uestions was asked that were their social life )alanced6 It is o)served that the employees who have scored a)ove . Thus we can conclude that planning of the work may help to reduce stress level. -hile considering the point of view of entertainment it depends upon the mood of the employees. Thus it is proved that stress may affect our social life also. ' *uestion was asked that weather you get stressed at the nonCachievement of their target6 'll the employees have responded positively. This may )e )ecause they may not )e getting time for entertainment or they may not )e interested in the same. The employees were asked weather they plan their work or not.2'3I4 #in+ing) It is analy/ed from the *uestionnaire filled )y the employees that from the sample of =? )ank employees who have )een surveyed. Thus we can conclude that the employees who are a)ove .

? or less than .score. Thus we can conclude that the employees have reduced their stress )y yoga therapy and other employees have just started the yoga )ecause of high level of )urnout The a)ove analysis is done )y the data received from the *uestionnaire. 2ne of the other possi)ilities is that the employees have responded positively to show themselves to )e good. 9A employees are not stressed )ecause of the workload )ut )ecause of their family pro)lem. 9A employees out of =A employees practice yoga to reduce their stress and the other . ? of the employees are not suffering from stress. The employees having more than 9A marks in the )urnout test says that they are under stress. So the accuracy of data depends upon the response of the employees.A of the employees accepted that the reason for their stress is workload. 9> employees out of =A employees who are stressed feel stressful when their )oss scolds them while 9@ employees refused that they are not stressed )ecause their )oss scolds them. 'll the =A employees have accepted that they try to find the solution of their stress.A.A employees don3t practice yoga. From this we can conclude that all the employees are given achieva)le target and naturally )y the nonCachievement of the target all the employees may get stressed. The )urnout scores of the employees who practice yoga are either more than . 47 . 2ut of =? employees of the sample .

esearch Methodology5 Methods 'nd Techni*ues D#r.wikipedia.mindtool. ! !L!O"RAP#$ o www.com o http5LLen.. KothariE o 2rgani/ational !ehavior DStephen *) (obbinsE o Self analysis of *uestionnaire ANNEXURE 48 .com o www.orgLwikiLStressTmanagement o .3.. $.citehr.

what will )e your response6 #o you regularly spend time for entertainment6 Is your social life )alanced6 #o you plan your work )efore doing6 #o you fear a)out the *uality of your performance6 're you a heart patient6 ' #o you get tensed at your non achievement of your target6 #o you feeling stress some times6 If the answer of the a)ove *uestion is Jes then answer the following5 a4 /4 c4 +4 e4 Is the reason of your stress your work load6 're you stressed )ecause of your family pro)lems6 #o you get stressed when your )oss scolds Jou6 #o you try to find any solution for the pro)lem of your stress6 IF J8S& #o you practice yoga or any other ayurvedic therapy for reducing stress6 49 .N Gue)tion) He) No 're you satisfied with the performance you give at your work6 ' 0 . @ & 1 I J #o you think that you are suffering from depression6 #o you worry a)out your colleagueIs opinion a)out you6 #o you discuss your pro)lem with your spouse or friend or any other close to you6 #o you work more than B hours6 Jou have an important function at your home and your )oss asks to give a > hour over time.

50 .