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uk I am a hard working individual with over 5 years of various position experience gained in different sectors I have a strong Customer Service background, which has provided me with excellent communication skills and the ability to work well within a team. As a quality thinker I always bring a positive output into the work I do, after a career break , I have voluntarily gained office experience, strong communication skills, customer service, and administrative skills, and interpretation skills I am now ready to meet all the challenges of a professional role. Key skills • • • • • • • • • • • • • • Excellent Telephone skills All-round Admin skills, including faxing photocopying etc. Receptionist Experience Confident with the Microsoft Office suite Have worked towards a European Computer Driving Licence Well organised with good attention to detail Fast learner and good observer Multi Tasked, Flexible, reliable Interest of learning new skill Able to work under pressure Telephone fluency Verbal fluency in English and Bengali Fluency in writing Bengali Translation
EMPLOYMENT HISTORY Global Language Service ltd BELGRAVE BUSINESS CENTRE 45 FREDERICK ST EDINBURGH EH2 1EP 2009
I have recently started to work for Global Language Company as a freelance Bengali interpreter and have provided linguist support to Bengali and sylhety speakers at doctor surgeries, hospitals, health centres and court and other professional official companies. Interpretation with Saheliya 2008 10 UNION STREET EDINBURGH EH1 3LU Saheliya is a Black and Minority Ethnic Women's Mental Health organisation, It was my first opportunity of working in Edinburgh as private interpreter for Asian women’s group interpreting Bengali to English and English to Bengali and sylhety, the interpretation areas of expertise were learning new skills, learning to speak English language, participating in physical activities and influence in socialising in English language and discussing further issues and support.
USHERING ENFIELD MEGISTRATES COURT
2007 – 2007
Ushers are the responsible for ensuring their allocated court room is tidy and equipped with all the necessary forms, stationary etc , the are also the main communication links between the Clarks, Magistrates , solicitors, the defendant and other various external agencies like crown prosecution service and the probation service , other duties held were • Meet and greet the publics and list call cases in the court • Ensuring the list is will prepared according to the importance and attendance • Assisting with paper works inside the court room for bail, probation order ,remand, pre-sentenced report, summon papers, warrant to the admin or security , serco prison services offices with care and interpreting when required • Call on the defenders or any relatives or eye witnesses to the court room • Giving information to the family members of the procedures or any other information • Keeping the court room tidy and clean • Taking responsibility for the court room keys and alarm • Carrey out all the duties while the court is running • Swearing the oath to defenders and witnesses • Face to Face interpreting and also translation of letters, and telephone interpreting. Receptionist & Administrator 2007 2006 -
Right angle – recruitment agencies Handling reception duties, such as handling files for the clients, putting down the school information for daily kitchen GKAs needed in daily bases • Handling phone enquires , taking job details & massages • Handling employees folders and calling them in daily bases • Handling registration and checking documents • Phone survey to new companies detailing company service • Faxing, photocopying, filing , arranging application forms in daily bases • Interpret in Bengali to customers face to face for registration , enquires and other issues • Telephone interpreting to clients , applicants , employees KICC 2006 -2006 Hackney wick Directing customers to there appointment, printing security entrance pass • Switchboard experience gained • Emailing to the attendances to the appointees • Taking massages • Also fulfilling reception duties Asian women advisory 2003 -2003 Hackney E9
Work experience • Fulfilling all reception duties • Helping clients with phone inquires • Interpreting and translating in Bengali and sylheti of and letters • Explaining letters which they are unable to understand • Carrying out admin duties • Data entry • And carrying out other office duties Office Assistant (Work Experience) 2001 Stoke Newington Neighbourhood Office
details , enquiries
Reception duties - dealing with customer enquiries, filing and other general office duties. • Completed application forms for people with disabilities • Coped with customer complaints • Helping out with housing benefit forms • Often praised for being helpful and generally making myself useful • Interpreting to customers translating application forms Education and training Accelerate, Customer Service programme Training for Life, London April 2005 - Present
A Customer Service based course to help people return to the workplace after a break. • Working towards the European Computer Drivers Licence • Delivered the principles of good Customer Service Completed Secondary Education Clapton Girls School, London Interests I enjoy spending time with my family organising outdoors activities. I also like reading books and travelling and experiencing new places, I love swimming and playing badminton and arranging outdoor activities for my son, along with parenting duties I take pride in learning new recipes and experiment the outcome, I am a well organised mother and love spending time with my son. Referee Maysoon Sutherland 10 union street edinburgh EH1 3LU Tel-07719396851 EMAIL – maysoon Sutherland@hotmail. Daruise garab Belgrave BusinessLTD 45 Frederick st Centre 1996-1999
Edinburgh EH2 1EP Tel – 0131 220 0115 Email – email@example.com