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The Official Publication of the Cleaning Industry Trainers Guild

February 2014 l Issue 64

Nashville Class Provides Hands On Training

Disaster and Emergency Preparedness Workshop Teaches Proper Flood Response Techniques
By Angela Zell Michigan State University I entered the front room and water immediately began seeping through my shoes as a mild, yet distinct musty odor entered my sinus cavity. As I scanned the area more thoroughly, I noticed more and more affected areas. There was water EVERYWHERE! The gorgeous hardwood oors had visible water standing, and boards were beginning to separate. The carpeting was SO saturated that there was no way that it wasnt through the sub ooring, and perhaps even further. Denite signs of wicking had already appeared in the drywall and wood furniture legs. I vividly remember all of the questions ooding my brain. How could this have happened? What would we do? Is anything salvageable? Would the entire house be a loss? What if this was my own home? It was all so overwhelming, and left a feeling of devastation deep down in my gut. The impact of the Flood the House demonstration was a priceless learning (Continued on Page 2)

Stephanie Poskin, Wake Forest University, Robert Horn, Duke University, Guido Salvatierra, Tulane University Health and Science Center, Michael Haws, Troy University Physical Plant, Tim Poskin, Simon Institute, Mary Clark, Michigan State University, Leslie Robin, Tulane University School of Medicine, Angela Zell, Michigan State University, Blas Cerecer, KBM Facility Solutions, John Walker, ManageMen, Inc.

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The Official Publication of the Cleaning Industry Trainers Guild

February 2014 l Issue 64

Cleaning Industry Trainers Guild Leadership Group OFFIcERS

President Joseph Garcia Mt. San Antonio College Vice President Mary Clark Michigan State University 2nd Vice President Guido Piccarolo Los Angeles Habilitation House Communication Director & Editor-in-Chief Chris Wallace Service Point

Disaster and Emergency Preparedness Workshop Teaches Proper Flood Response Techniques
(Continued from Cover) experience. Working in facilities, it is very important to remember the affect a water event can have on our customers. It may not be their home, but they have numerous important items/materials kept in their personal spaces. It is our responsibility to instill that sense of security, and reassurance that everything will be alright. The Disaster and Emergency Preparedness Workshop provided us the knowledge and tools to be the voice of reason during these trying times Trained Professionals. The workshop was by far one of the most interesting workshops I have attended. The variety and vast amount of information was explained so well and tied together that it left me feeling like I truly received an education, as opposed to a bunch of scrambled information thrown at me ending in a state of confusion. They covered a range of topics from simply how different materials react with moisture and executing an assessment, to mathematical formulas/physics of drying. We were not only introduced to several pieces of crucial drying equipment; we were also able to demo everything. Any questions we had were thoroughly answered and discussed. The entire class had the opportunity of hands on training with Air movers, Dehumidiers, Extractors, Air Scrubbers, and Sensors/Meters. The equipment and information provided allowed us to monitor and record the

progress of drying all materials involved. It was truly fascinating to me to learn all of the technical formulas, and the science of drying. There is denitely a lot more to a ood response than just showing up, extracting, and throwing as many fans as you have on it. In fact, there is even a strategy on the placement of your air movers which depends on several factors. Learning the proper way to monitor the drying process, making the proper adjustments, and having the formulas to make educated decisions is priceless. I honestly left the class with enough useful

Julian Castillo The University of Texas at Austin Melody Hartford Rappahannock Goodwill Industries Nick Pangaro KBM Facility Solutions Chris Romero Sandia National Labs Matthew Lawrence Wake Forest University Mark Samios Cleaning Alliance Representative PortionPac

The Disaster and Emergency Preparedness Workshop provided us the knowledge and tools to be the voice of reason during these trying times.
knowledge that I feel more condent responding to a water intrusion. However, I also learned enough in the class to know that we have only just begun. I could go on and on, but I do not want to spoil anything for future attendees. I really cannot say enough positives about this class. I truly enjoyed myself, and I might add that we had an Amazing Group of people working together on this. I am looking forward to working with you all again in the future! Sincere thanks to John Walker, Tim Poskin, and Brandon Burton for putting together such useful material, and an interesting course. I cant wait to see what is next

Editor-in-Chief: Chris Wallace Publisher: Clark Kidman

The Cleaning Gazette is the ofcial publication of the Cleaning Industry Trainers Guild. The Cleaning Gazette is published monthly to promote the growth of professionalism in the cleaning industry. For subscription information contact via email

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The Official Publication of the Cleaning Industry Trainers Guild

February 2014 l Issue 64

Two Sides. One Embrace.

By Guido Piccarolo & Nancy Albin Like the Roman God, Janus, people have two sides, a good side, a bad side, a past, a future. We must embrace both in someone we love. Elise Clifton-Ward (played by Angelina Jolie in the 2010 movie, The Tourist) The January Bakers Dozen was this embrace of both sides of each of us who go to work daily cleaning ofce buildings, federal bases, warehouses, medical clinics, houses, and many other sorts of places. The history of cleaning points to the gure of Janus, the Roman deity who protected the city of Rome, the walls, the money with his face imprinted on the coins. Janus looms large in the historical context to understand why we clean and why we protect the health of the occupants of the buildings. There are good days and bad days in the life of a custodian as the work to protect the health of the occupants as well as our own health is precarious. We dont know what we are going to nd in a restroom, an ofce, in the hallway, in the kitchen. We dont know if we will nd someone who was sick and we have to clean it up. Within any good organization, the decrease of the potential to be injured, to be ill, the attention to the hazards and risks, is a documented and implemented process for safety. Illness and injury prevention for everyone, the occupants, the employees, the public is essential to make the story of our work continue. We cannot continue our work without safety.

LAHH Custodians gather after Bakers Dozen.

Within the January Bakers Dozen, we took time to review the safety plan and general safety rules, such as walk, dont run. Another example is to use the accident prevention signs on the oor before, during, and after the mopping takes place. The end of the Bakers Dozen was also the celebration of Chris Moya whose career is changing to become a graphic designer therefore going on-call with LAHH. Both of his supervisors shared words of encouragement and words of appreciation and gratitude for his work with us. Both Mike and Vince said that Chris was attentive to his work and very reliable. Guido also encouraged and thanked Chris for his openness in front of new challenges, new learning, and a willingness to take a risk in front of the things he didnt know.

Chris has shown each of us an embrace that takes in both sides of us, on the good days and the bad days that allowed him to learn, to grow, and to become the 1st LAHH employee to have mastered all four custodial specialists. On the good days and the bad days, Chris would show up to work with a smile, ready to go!

Chris Moya and his supervisor, Mike Mann.

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The Official Publication of the Cleaning Industry Trainers Guild

February 2014 l Issue 64

Proper Training of Custodial Workforce Keeps University of Texas Clean and Healthy
By Graham Schmidt Administrative Assistant Custodial Services Training Department The University of Texas at Austin At rst, it was very daunting, said Francisco Martinez during the last hours of his classroom (OS1) training. A member of the University of Texas at Austin third training class in ve months, Francisco is days away from joining the workforce as a full-edged Assistant Building Attendant, Leader and had digested much over the past two weeks. Just thinking about all of the things we have to remember to clean for health. But our trainers, Luis and Julian, are fantastic and have made everything accessible and fun. The Universitys custodial workforce comprises over 300 Building attendants, Building Attendant Leaders/Assistant Leaders, and Building Services Supervisors. Over the past half-year, new Training Manager Elizabeth Saavedra, Operations Managers Andrew Yaez and Sey Yazicioglu, and Senior Administrative Assistant Denise Schmidt, have made it a point to bring on more new hires to keep the workforce fresh. Thanks to promotions, transfers, retirements, and turnovers common in an operation with the size of our workforce, we are constantly looking for new talent. I just knew that we would have to ramp up our recruitment efforts, and the trainers. Luis Alvarado and Julian Castillo, have really stepped up and made so much of this possible. Asked what makes the training staff

Sean Ross and Jesus Contreras as they excel learning about Beyond Compliance Scouting Report.

Top left to right: Sean Ross, Chad Kursinski, Jesus Contreras, Quincy Stiles and Taylor Thurman Bottom left to right: Ibrahim Nabil, Maria Lopez, Israel Rodriguez and Francisco Martinez.

After completing 112 hours of training, the rst new hire team of 2014 is ready to tackle the new adventures.

so effective, Saavedra responds, Julian and Luis are long-term employees with a detailed knowledge of the UT Campus. Theyve been with us since the implementation of (OS1) back in 2001; theyre always up to date in their own training

methods and they keep up with Managemen publications. And they have great relationships with the employees, too. The new hires echo Saavedras assessment. The trainers are perfect. They play (Continued on Next Page)

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The Official Publication of the Cleaning Industry Trainers Guild

February 2014 l Issue 64

PortionPac Changes Out The Sprayer

Below are the advantages to the new sprayer:
G Three stream settings (Stream, Fan

Spray and Off)

Chad Kursinski and Quincy Stiles getting familiar with (OS1) Ian. G Made of 100% Recyclable material G Leak Proof venting

well off each other, and have a lot of experience and expertise, said Sean Ross. Quincy Stiles adds, I always have fun learning new things, and this training is no different. He continued, Its been a major learning experience. When you see custodians out in the eld you really dont think about how much preparation goes into their work, how methodical it all is. Theres a real science behind everything we do with (OS1), and thats a challenge that keeps the work really interesting. Even after the hires complete their initial training, their development continues in the eld, says Saavedra. Theres always room for improvement here. Were juggling multiple training initiatives all the time, from safety training, to Bakers Dozen modules, to new building roll outs. Its important to remember that training is on-going. She adds, Ive always enjoyed helping employees succeed. Being the manager of this training department really allows me to see that on a larger scale. Through (OS1) training, employees nd challenges and develop aspirations that they wouldnt have expected from a Custodial Department. I nd that part of my job very exciting and satisfying.

Aside from the fact that they are an overall better sprayer, we also appreciate the fact that they do not contain any metal parts which is critical for our corrections accounts as any metal parts can be extremely hazardous in a correctional institution. The transformation from the old sprayers to these new sprayers has gotten positive feedback and I am sure you will be pleased as well.

Left is the old sprayer and the right is the new sprayer.

Photo by Mary Clark, MSU

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The Official Publication of the Cleaning Industry Trainers Guild

February 2014 l Issue 64

USPS Invents Creative Solutions To Aid in Boot Camp Setup

By Tom Gray Manager, Maintenance Operations USPS SLC UT During the kickoff of the rst Boot Camp at the USPS Processing Facility in Salt Lake City, Utah, in January of 2013, the training room tables selected were from what was available to reduce startup costs. We chose three different sizes and types of tables that t the room perfectly. However, one small but frustrating problem we encountered is that white table cloths all look the same and never seem to t back into the original packaging. To help solve this problem, we simplied the process by taking a visual approach. We took printed pictures of the tables and then placed them inside of large heavy duty zip lock bags that easily accepted the folded table cloths for storing until the next class. This keeps the table cloths clean when not in use and makes them easy to identify when setting up for the next training class. Every small problem we solve helps us sustain a professional approach to every training class.



Simon Institute Symposium

July 13 - 15 H San Antonio, Texas H Menger Hotel

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The Official Publication of the Cleaning Industry Trainers Guild

February 2014 l Issue 64


Ask Maria
QUESTION: I am seeking some answers to microber laundry related questions. What is the preferred laundry detergent and dosage used to clean microber cloths and mops? What is the preferred wash cycle and water temperature as well as the preferred dryer settings? Since color-coding assists with reducing the probability of cross-contaminaANSWER: tion during the team cleaning process, should the laundry loads be separated according to color-code? Should the red microber mops be washed separate from the yellow mops? Should green microber cloths be washed separate from the red microber cloths?

Janitor University will be offered once per year from 2014 forward. This decision has been made to ensure ample planning time for prospective students and organizations to coordinate budget and travel. The class will no longer be restricted in size and registration for the 2014 session will be open all year.


(OS1) Laundry Instructions

The Unger 4000 Microfiber towels, and floor mops can last hundreds of washings when cared for properly.
#1 What is the preferred laundry detergent used to clean microfiber cloths and mops? PortionPac LaundryPac 940and940h (formulated for high efficiency washing machines) is used in (OS1) operations. It is a concentrated laundry detergent for use in non commercial washers. It is used for general wash classifications including towels, clothing and mops. It leaves a fresh scent. It is low in alkalinity, high in surfactants. Never use bleach or detergents with fabric softener. #2 What is the preferreddosage? The Rule of One applies. One pac per load. Wash loads can be kitted and tracked on the (OS1) Kitting Log. No. 940 One Pac per load No. 940heOne Pac per load #3 What is the preferred wash cycle? Wash on the Regular or normal cycle. #4 What is the preferred temperature? Wash in warm or hot water #5 What are the preferred dryer instructions and settings? Microfiber dries relatively quickly. Air drying microfiber will make it last the longest. When you dry microfiber in a dryer do so on low heat or no heat. Only dry microfiber with other microfiber products. Never dry with cotton cloths and huck towels. This will prevent the mops or towels from picking up lint. Microfiber will grab a hold of any lint given off by other items in your dryer if they are dried with anything else that lints. Never use fabric softener sheets in the dryer. #6 Should the laundry loads be separated by color-code? Yes #7 Should the mops be separated from the cloths in the laundry? Yes

2014 ManageMen All Rights Reserved Rev. 11 FEB 2014

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The Official Publication of the Cleaning Industry Trainers Guild

February 2014 l Issue 64

Reminder: Bakers Dozen Inservice Lessons for 2014

March 20-21, 2014

Simon Institute Meeting
Little America Hotel Salt Lake City, UT


Mark Your Calendar

May 8-9, 2014

(OS1) Expert Trainer
Disneys Contemporary Hotel Orlando, FL

September 18-19, 2014

(OS1) Coach Class
Disneys Grand Californian Anaheim, CA

Super Secret Websites

Websites you should check regularly for professional updates include:

July 13-15, 2014

Simon Institute Symposium
The Menger Hotel San Antonio, TX

October 6-10, 2014

Janitor University
Little America Hotel Salt Lake City, UT

July 16, 2014

Simon Institute Meeting
The Menger Hotel San Antonio, TX

October 11, 2014

Simon Institute Meeting
Little America Hotel Salt Lake City, UT

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