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ised Refund Rules w.e.f. 01.07.

2013

1. Railway Passengers (Cancellation of ticket and Refund of fare) Rules, 1998 have not been substantially revised in the last 1 years during which !eriod a large nu"ber of changes have taken !lace in the ticketing syste" of #ndian Railways. $irstly, Co"!uterised Passenger Reservation %yste" (PR%) as well as Co"!uterised &nreserved 'icketing %yste" (&'%) have !roliferated. Reservation through internet has also been introduced through which ( ) of the total reserved tickets are issued. #ntegrated 'rain *n+uiry %yste" ,, 1-9 is functional through which ticket status can be obtained through %.%. 'he above develo!"ents warranted that the refund rules be revised co"!rehensively. /. 0ccordingly, Revised Refund Rules have been notified and shall co"e into force w.e.f. 11.12./11-. 'he a"end"ents "ade in the Refund Rules are ai"ed at si"!lification, efficiency in !rocessing and reduction of bogus refund clai"s. -. 'he "a3or changes in the e4isting rules and the a"end"ents in refund rules are as under5, 3.1 Unused (unreserved) tickets on which no reservation has been "ade5

Existing Rules

Amended Rules

#f a ticket on which no reservation of a seat or berth has been "ade is !resented to the station "aster for cancellation refund of fare shall be "ade on every such ticket after deducting the clerkage. (i) within three hours after the actual de!arture of the train for which the ticket is issued or (ii) for any ticket valid for the whole day, within three hours after the actual de!arture of the last train of the day for the destination station
-./ &nused tickets on

#f a ticket on which no reservation of a seat or berth has been "ade is !resented for cancellation, refund of fare shall be "ade on every such ticket after deducting the clerkage. (i)'he ticket shall be !resented for cancellation within three hours of issue of ticket. (ii) #n case of tickets issued in advance the ticket is !resented u!to /(11 hours of the day !receding the day of 3ourney
which reservati n has been "ade5

(i) if the ticket is !resented for cancellation "ore than f rt! eig"t " urs instead f t"e existing 2# " urs in advance of the scheduled de!arture of the train, a "ini"u" !er !assenger cancellation charge shall be deducted at the flat rate of ru!ees one hundred and twenty for air,conditioned first class6e4ecutive class, ru!ees one hundred for air,conditioned,## tier6first class, ru!ees ninety for air,conditioned ###,tier6 - econo"y6air,conditioned chair car, ru!ees si4ty for slee!er class and ru!ees thirty for second class.

(ii) if the ticket is !resented for cancellation between f rt! eig"t " urs and u$t six " urs instead of e4isting 2# " urs and u$t # " urs before the scheduled de!arture of the train, cancellation charge shall be twenty five !er cent of the fare sub3ect to a "ini"u" of the cancellation charge. (iii) if the ticket is !resented for cancellation wit"in six " urs instead cancellation (iv) + charge shall be fifty !er cent of f existing # " urs before the scheduled de!arture of the train and u!to tw fare sub3ect to a "ini"u" " urs of the cancellation " urs charge.

irres$ective f distance instead f existing 3%&%12 " urs f r distance 200 kms%200'(00 kms%(00 )ms and a* ve after the actual de!arture of the train, the the

refund shall be granted on the reserved ticket if it is surrendered for cancellation after tw

f t"e actual de$arture

f t"e train.

(v) #n case, on a !arty ticket or a fa"ily ticket issued for travel of "ore than one !erson, so"e !ersons have confir"ed reservation and others are on waiting list, full refund of fare, less clerkage, shall be ad"issible for confir"ed !assengers also !rovided that the entire ticket is surrendered for cancellation within six " urs instead f existing # " urs before the scheduled de!arture of the train and u$t tw " urs instead f existing 3 " urs after actual de!arture of the train.. -.- &nused waitlisted or R0C tickets5.

Existing Rules

Revised Rules

#f the ticket is !resented for cancellation u!to 3%&%12 " urs

#f a 7aitlisted6R0C ticket is !resented for cancellation, refund of fare shall be

ad"issible after deducting the clerkage. (i) 'he ticket is !resented for cancellation u$t t"ree " urs after the actual de!arture of the train irres!ective of the distance.

f r distance 200 kms%200'(00 kms%(00 )ms and a* ve after (ii) 'he !assenger "ay get the tickets the actual de!arture of the train, cancelled fro" any PR% counters or the e4ce!t deduction of clerkage8 designated current counters.

(iii) + refund f fare s"all *e granted n RA, ticket %-aitlisted ticket after t"ree " urs f t"e actual de$arture f t"e train. (iv) #n case no current counters are available at 3ourney originating station for night trains leaving between /1.11 hours and 19.11 hours(actual de!arture , refund shall be ad"issible at the station wit"in first tw " urs after the o!ening of reservation office. (v) #n re"ote and hill areas as identified by the :onal Railways with the !rior a!!roval of the ;eneral .anagers and !rint in their 'i"e 'ables for train leaving between 1.00 " urs and 1911 hours (actual de!arture) refund shall be ad"issible at the station within first tw " urs after the o!ening of reservation6booking office, in case there is n reservati n c unters%* king ffice% current c unters. Availa*le in t"at area.

Provided that for night trains leaving between /1.11 hours and 19.11 hours (actual de!arture), refund shall be ad"issible at the station within the ti"e li"its s!ecified above or within first f ur " ursafter the o!ening of reservation office, whichever is later.

3.# ,ancellati n f e' tickets.'

o o o o o

'he e, ticket "ay be booked and cancelled through internet and the refund of fare shall be credited to the custo"er.s account after deducting the charges a!!licable. #n case of a confir"ed e,ticket, refund of fare shall be granted in accordance with rule for unused tickets on which reservation has been "ade. #n case of R0C e,ticket, refund of fare shall be granted in accordance with rule for unused waitlisted and R0C tickets. #n case of the waitlisted e,ticket on which status of all the !assengers is on waiting list even after !re!aration of reservation charts, na"es of all such !assengers booked on that Passenger <a"e Record (P<R) shall be dro!!ed fro" the reservation chart and refund of fare shall be credited to the custo"er.s account after deducting the clerkage. #n case on a !arty e,ticket or a fa"ily e,ticket issued for travel of "ore than one !erson, so"e !ersons have confir"ed reservation and others are on the list of R0C and waiting list, then in case of !assengers on R0C or waitlisted not travelling, a certificate has to be obtained fro" the ticket checking staff to that effect and refund of fare shall be !rocessed online through '=R, indicating the details of the certificate issued by ticket checking staff. 'he online '=R shall be filed u!to seventy two hours of actual arrival of the train at !assenger.s destination and the original certificate issued by the ticket checking staff is to be sent through !ost to #ndian Railway Catering and 'ouris" Cor!oration (#RC'C). 'he fare shall be refunded by #ndian Railway Catering and 'ouris" Cor!oration (#RC'C) to the custo"er.s account after due verification.

o o

#n case of e,tickets (confir"ed or R0C), if the reservation charts have been !re!ared, online '=R is re+uired to be filed for obtaining refund. <o refund of fare shall be ad"issible on e, ticket having confir"ed reservation in case the re+uest for refund is filed online after two hours of the actual de!arture of the train. <o refund of fare shall be ad"issible on R0C e,tickets in case the re+uest for refund is filed online after three hours of the actual de!arture of the train.

3.( Refund n /atkal tickets0

o o o

<o refund of fare shall be ad"issible on confir"ed 'atkal ticket. #n case of 'atkal ticket on waitlist, refund of fare shall be granted in accordance with rule for unused waitlisted or R0C tickets. #n case on a !arty 'atkal ticket or a fa"ily 'atkal ticket issued for travel for "ore than one !erson, so"e !ersons have confir"ed reservation and others are on waiting list, full refund of fare, less clerkage, shall be ad"issible for confir"ed !assengers also !rovided that the entire 'atkal ticket is surrendered for cancellation within si4 hours before the scheduled de!arture of the train or u!to two hours of the actual de!arture of the train.

3.& 1 st$ nement r $re$ nement f 2 urne! n a reserved3 RA, r waitlisted ticket. 'he !ost!one"ent or !re!one"ent of 3ourney on confir"ed or R0C or waitlisted ticket shall be allowed in the sa"e class and for the same destinati n instead f an! l nger distance or any higher class by the sa"e train or by any other train for any subse+uent days, sub3ect to condition that the ticket is surrendered during the working hours of reservation office and at least f rt! eig"t " urs instead f existing 2# " urs before the scheduled de!arture of the train in which originally booked.

3.7 + n'c mmencement r missing f 2 urne! due t late running f trains. '

o

<o cancellation charge or clerkage shall be levied and full fare shall be refunded to all !assengers holding reserved, R0C and waitlisted tickets, if the 3ourney is not undertaken due to late running of the train by "ore than three hours of the scheduled de!arture of the train fro" the station co""encing the 3ourney sub3ect to condition that the ticket is surrendered u$t t"e actual de$arture f t"e train instead f existing 3%&%12 " urs f r distance 200 kms%200'(00 kms%(00 )ms and a* ve after t"e actual de$arture f t"e train in case of e,tickets, the '=R is filed online before the actual de!arture of the train for availing full refund. #n case the ticket is cancelled or surrendered or if the re+uest for refund of fare is filed online after the actual de!arture of the train, no refund of fare shall be ad"issible.

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3.4 5 st3 mis$laced3 t rn r mutilated tickets0 ' #f the reservation status of a lost, "is!laced, torn or "utilated ticket, at the ti"e of recei!t of the a!!lication for issuance of a du!licate ticket for the !ur!ose of undertaking 3ourney, is confir"ed or R0C and that the du!licate ticket is sought before !re!aration of reservation chart of the concerned train, the station "aster shall issue a du!licate ticket in lieu of the original ticket on !ay"ent of ru$ees fift! $er $assenger in case f sec nd and slee$er class and ru$ees ne "undred $er $assenger f r t"er classes instead of existing clerkage c"arge.

3.. A$$licati n f r refund

f 1assenger Reservati n 6!stem (1R6) tickets in

t"er circumstances0' $or refund of fare under circu"stances other than

those s!ecified in these rules or under circu"stances like .bandh. or agitations or floods, etc., the !assengers could not reach the reservation counter or station or current counters for cancellation of tickets, in those cases, a '=R shall be issued to the !assenger and the !assenger "ay a!!ly for refund of fare within ten da!s instead existing .0 da!s fro" the day of co""ence"ent of 3ourney to the Chief Co""ercial .anager (Refunds) of the railway ad"inistration under whose 3urisdiction the '=R issuing station co"es, enclosing the original '=R. 'he '=R shall be issued only u!to t"ree da!s instead f existing 30 da!s after the scheduled de!arture of the train.