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West Hollywood, CA 90069 (310) 710-6424 + +


Strategic Planning & Execution Team Building & Leadership Relationship Management Executive Profile: Information Technology Executive with results-charged career. Deeply involved in business strategy, quality initiatives, and alignment of activities that drive growth and improve performance. Strong orientations in technology and finance. Broad expertise leveraging resources to meet internal business needs. Talent for developing and managing high-performing teams that deliver successful solutions. Ability to communicate, collaborate, and create synergy with cross-functional personnel to move projects forward. Accustomed to making high-stakes decisions and overcoming complex business challenges. Signature Leadership Qualities Include: Project/Program Management Vendor Relations & Negotiations Quality Control/Assurance Scheduling Budget Preparation & Management IT Strategy Technical Support Continuous Process Improvement Process Analysis Staff Training & Development Customer Service Ops Management Policy Development PROFESSIONAL EXPERIENCE FARMERS INSURANCE Los Angeles, CA 1987 to 2012 Leading provider of comprehensive insurance & financial services products with 20K employees and more than 15 million customers across 41 states. A wholly owned subsidiary of Zurich Insurance Group, Inc. ASSISTANT VICE PRESIDENT, INFORMATION TECHNOLOGY - PERSONAL LINES (2007 to 2012) Managed $50M+ budget and directed program/project management. Trained and supervised 150+ onshore/offshore cross-functional personnel. Developed and implemented process improvements. Cultivated and administered budget. Monitored quality assurance and customer satisfaction. Coordinated IT operations including vendor relations and onshore/offshore service deliveries. Conducted negotiations with development and testing vendors. Collaborated with internal business sponsors and outsourcing partners. Spearheaded IT services delivery to local businesses. Orchestrated Quality Assurance program including process design, vendor selection/negotiations, and implementation reducing defects by 50% and QA costing structure by $4M. Improved market share by directing execution of capitalized budget project introducing Next Generation Homeowner product and confirming project alignment with sponsor parameters. Established internal IT Subject Matter Experts reducing overlooked requirements by 60% and code errors by 20%. Collaborated with global Process Quality Management team in defining and introducing IT quality assurance governance processes and procedures implemented worldwide. Increased speed to market and enhanced business operations by implementing strategies shortening Software Development Life Cycle (SDLC) for application releases.


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Managed IT projects and 100+ project staff including subject matter experts. Coordinated project workflows. Prepared and monitored $30M+ budget. Maintained responsibility for new process development and quality control. Supervised delivery and ensured compliance with IT governance. Expedited and led IT implementation of Texas Family Home Policy allowing Farmers to re-enter the homeowner market in Texas and limiting exposure to mold losses. Directed application team overseeing front-end user applications including, agency and employee dashboards and back-end legacy policy processing applications consistently exceeding application availability of 99.8%. Streamlined document collection and retention procedures through introduction of electronic imaging of discount eligibility forms, eliminating need for physical storage of paper documents and reducing Service Center staffing needs. Served as key member for Farmers in defining and implementing IT SDLC governance processes executed globally in support of outsourcing application development facilitating consistency across business units and reducing enterprise costs. Cultivated annual release calendar and coordinated scheduling with IT and other business units ensuring delivery of cross-functional projects. SYSTEMS & PROGRAM MANAGER, INFORMATION TECHNOLOGY - PERSONAL LINES (2001 to 2005) Directed all aspects of key projects. Established project parameters and timelines. Supervised personnel. Created and managed budgets. Facilitated business units project management and technical deliveries related to new products, compliance initiatives, and rate activities, enabling growth and policyholder retention. Synchronized team of 55 onshore/offshore subject matter experts responsible for analysis, design, and development phases of SDLC reducing man hours and improving business sponsor satisfaction. USER ANALYST SPECIALIST, INFORMATION TECHNOLOGY PERSONAL LINES (1999 to 2001) Led the design, development and on-going support of 250+ DB2 business rule valid value tables. Developed standardized table load procedures and quality control measures ensuring consistency. Additional professional experience includes positions as Senior Specialist, Training Specialist, Office Services Supervisor, Policy Services Supervisor, and Underwriter for Farmers Insurance. EDUCATION BA, Management & Organization, Idaho State University Pocatello, ID