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Q.No . 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 Questions Type Response Revisit Y/N
What type(s) of customers do you have? Process How do you group your customers for credit limits/credit checks? Process,Setup How do you group your customers for statements? Process,Setup How do you group your customers for interest charges for late payments? Process,Setup How do you group your customers for payment rules? Process,Setup How many customers do you have? Metric What type of payment terms do you provide? Setup Do you provide split term payment terms? Setup Do you provide discount payment terms? Setup Do you automatically number new customers as they are created? Process Do you automatically number customer business purposes as they are created? Process Do you track and record relationships between customers e.g. franchises, subsidiaries etcProcess Do you create reciprocal customer relationships whenever you create a relationship betweProcess Do you send customers statements? Process Do you have multiple "remit tos"? Process How are multiple "remit tos" determined for each customer? Process What credit information is tracked for each customer? Process Do terms and conditions of customer agreements and/or payment terms change based u Process How do you maintain/audit your customer data? Process Do you have a prospect system separate from the receivables customers? Process Who has access to your customer database? Process Do you have the same customers repeated multiple times in the datafiles or the same cusProcess How do you track customers with different or multiple bill-to and ship-to addresses? Process Who maintains your customer information? Process How do you receive notice to create/generate an invoice to bill a customer? Process How do you link the specific products/services that you sell, with general ledger accounts Setup,Process Do you regularly invoice customers for the same items? Process Do you use standard invoice lines with default pricing and default accounting information?Setup,Process Do you ever use invoice forms and/or the invoice entry process for transactions other thanProcess
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Do you use Debit Memos? Process How are Debit Memos accounted for? Process Why are Debit Memos used? Process What items appear on Debit Memos? Process Do you use Customer Account Credit Memos? Process How are Customer Account Credit Memos used? Process Why are Customer Account Credit Memos used? Process What items appear on Customer Account Credit Memos? Process Do you enter invoices in batches? Process How are batch invoices defined? Setup Do you use batch controls, such as counts and amounts? Process What are the units of measure you use when you bill customers for products and/or servicSetup,Process Do you require taxes to be established for use when preparing invoices? Setup Do you validate the tax rate against a Customer’s Ship To address when preparing invoic Setup Do you have any subsidiaries that bill customers in a foreign currency? Process Are there any other foreign currency issues regarding invoice generation? Process How many invoice types do you have? Setup,Metric How frequently do you invoice your customers? Metric How do you track sales revenue on invoices? How is it reported? Process What different shipping methods do you use? Process How do you number your invoices? Process Do you have standard default line items that you use? Process Do you have standard default line items that you use or are most lines free format? Process What type of units of measure do you use? Process Do you have different price schedules dependent on customer or volumes? Process Where are your price schedules maintained? Process How often are sales orders invoiced? Metric What is the criteria to invoice? Process What items appear on your invoices (inventory? non-inventory?) Process Who maintains your valid payment terms? What are they? Process What paper stock is used to print the invoices? Process Where are the invoices printed? How many printers and where are they? Pre-printed for Process What remit to address is assigned for your invoices? Process Do you assign shipping charges for your invoices? Process How are shipping charges calculated? Process How do you calculate your tax charges? What are the rates? Process How do you keep your tax rate information up to date? Process
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Why are credit memos used? Process How are the revenue, receivable, freight and tax accounts configured for each invoice typ Process How are adjustments to closed periods handled? Process Do you ever recognize revenue from a single transaction over multiple periods? Process When do you recognize revenue? Process How many General Ledger accounts do you distribute to? Setup, Process When do you create or recognize outstanding receivables? Process Do you distribute earned and unearned revenue? What are the GL accounts? Setup,Process Do you have unbilled receivables? Process Is revenue assignment associated with sales people information? Process Do you assign non-revenue credit to sales people? Process Do you have special revenue recognition for long-term agreements? Process How do you maintain and assign salespeople to customers? Process, Setup Do you track Sales Territory Information? Process How is Sales Territory Information for tracking purposes derived? (i.e. customer, salesper Process Do you maintain mandatory and/or optional reviews in your orders cycle for credit risk, leg Process Do you have sales representatives? How many? Process,Metric How do you breakup territory for sales? Process How do you assign commissions? Process Do you track non-revenue sales credits? Process Do you automatically determine the general ledger accounts for specific transactions (i. e Setup Do you have a central registry of customers which supports more than one business? Process Will customers of different businesses be supplied with the same items ? Process How do you enter/manage a credit amount owed to the customer by your company? Process How do you enter/manage a credit amount owed to your company by the customer Process Do you send customers statements? Process Do you ever adjust receivables? Process How do you adjust receivables? Process Do you limit the amounts when adjusting receivables? Process What do your agings look like? Process Do you have multiple "remit tos"? Process How are multiple "remit tos" determined for a customer? Process What credit information is tracked for each customer? Process Do you charge finance charges? Process How do you charge finance charges? Process Do you send dunning letters to customers? Process Do collectors actively call customers on delinquent items? Process
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What is the process for tracking actions to collect on delinquent accounts? Process Is the process for tracking actions to collect on delinquent accounts automated? Process Do terms and conditions of customer agreements and/or payment terms change based u Process Do you monitor your collectors performance? Process What metrics are used to monitor collections performance? Metric Do you run a detailed expense statement periodically? Process How often is a detailed expense statement run and to whom is it distributed? Process Do you do cash requirements forecasting? Process What sort of buckets do you use for cash requirements forecasting? (i.e. 30, 60, 90...) Process How do you monitor customer account status? Process
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