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WHAT’S IN THE BOX

PETROL CHAINSAW
INSTRUCTION MANUAL SPECIFICATIONS

Petrol Chainsaw

25.4cc-305mm Bar
Engine: 25.4cc 2-Stroke Output Power: 0.9kw No Load Idling Motor Speed: 3,500/min Max. No Load Motor Speed: 11,000/min Bar Length: 305mm (12”) Bar Type: Sprocket Nose Chain Brake: Automatic Oil Feed: Automatic Pump Fuel Mixture: 35:1 Chain Oil: Standard Chain Bar Oil

Guide Bar Cover

Socket Wrench and Screwdriver

Chain File

ozito.com.au
Oil Mix Bottle

PCS-305

Make sure that you stop the motor and allow it to cool before refuelling the chainsaw. ONLINE MANUAL 1 Scan this QR Code with your mobile device to take you to the online manual. . Fill with 2-stroke oil up  to oil line. 11 Chain Brake 12 Bucking Spikes 13 Fuel Tank Cap 14  Chain Bar Oil Cap 15 Priming Bulb 16 Side Operating Handle 17 Recoil Starter 18 Carburettor Adjustment Screws 19 Filter Cover 20 Filter Cover Knob 3. Remove YELLOW  fuel tank cap and fill the fuel tank to about 80% of its capacity with the fuel mix. Fasten the fuel tank cap and clean any spillage. Select an open outdoor area for fuelling and move at least 3m away from the fuelling point before starting the motor. 500ml Regular Unleaded 2. Shake vigorously and  ensure thorough mix. Fill with unleaded petrol up to fuel line. • Use unleaded petrol with a minimum Octane number of 89. Avoid smoking or causing any sparks or flames near fuel. 4. Fuel tank capacity: 200ml 5.KNOW YOUR PRODUCT PETROL CHAINSAW 1 Choke control 2 Exhaust 3 Chain Drive Cover 4 Throtle Safety Lock 5 Throttle Trigger 6 Chain Tension Screw 7 Chain Drive Cover Nut 8 On/Off Switch 9 Guide Bar 10 Chain SETUP & PREPARATION 1: FUEL WARNING!: Petrol is very flammable. • Only use oil that is expressly labelled for use with air-cooled 2-stroke engines. 1.

.When the chainsaw is cold first pull out the choke control to the CHOKE position. RUN . chainsaw will push back suddenly. WARNING!: Never start work unless the chain and bar are lubicated Automatic oil feed system The chainsaw is equiped with an automatic oil feed system. the chain brake disengaging action has been designed to be a firm deliberate action. Fasten the chain bar oil cap and clean any oil spillage. 2. CHAIN BAR OIL • Only use oil that is expressly labeled “Chain Bar Oil”. engaging the chain brake. IMPORTANT! BRAKE DISENGAGED BRAKE ENGAGED NOTE: For operator safety. CHAIN BRAKE & CHOKE Chain brake / Anti kickback guard The chain brake operates automatically in the event of kick back. Remove BLACK chain bar oil cap and fill the tank to about run unless the chain 80% of its capacity with chain bar oil brake is disengaged. it returns automatically when the throttle trigger is operated IMPORTANT!: Do not push the choke down manually. This may take 15-30 seconds to occur. (fully withdrawn). The choke will automatically return to run position when the throttle safety lock and trigger are pressed. your hand (which is on the side handle during operation) will naturally move forward automatically causing the guard to be pushed forward. Pull guard backwards Chain bar oil tank capacity: 140ml FIRMLY to disengage brake. Kick back occurs if the chain catches on the wood being cut. Run the engine at medium speed and check that the chain splatters a thin line of oil which can be seen on the ground/material when the bar is pointed downwards. when this happens. this delivers oil to the bar and chain.Once the choke control has been pulled out. . 3. In the event of the chain catching. The chain will not 1. CHOKE . OPERATION 2.

Due to the rotation of the chain. When the bucking spikes are touching the timber. Stopping the chainsaw 5. by pulling the front guard back firmly towards the rear of the chainsaw 3. Pull the choke (fully withdrawn). it will help prevent any sudden jerking or kick-back. 4. 5. The chainsaw has bucking spikes to assist with cutting and reduce the chance of kickback. 2. it will pull the saw into the wood. Depress the priming bulb approximately 6 times until the bulb is full. Make sure the brake is ON when starting for safety. COLD STARTING 1. Pull the recoil starter several times until started. release the brake. Pull the recoil starter until “kicks” (attempts to start). by pushing the front guard forward 1. Hold the chainsaw securely on the ground. Keep the bucking spikes touching the wood you are cutting. 6. CUTTING “I” ON 2. When ready to start cutting.then depress throttle trigger to release choke to RUN position. Set the switch to ON “I”. use them as follows. Allow the engine to warm up for 10 seconds.4. “O” OFF Brake Engaged 3. . Engage brake and set the On/Off switch to OFF “O”.

please use work gloves. Adjust the chain tensioner screw for the correct tension. Make sure the brake is ON when starting for safety. Repeat (at least 15 times) until the engine starts. For your safety. Allow the engine to run for a few moments. Rotate Clockwise To Tension Chain 3.6. but do not remove the nut.3mm gap is the ideal tension 4. When ready to start cutting. The bottom tip of the links should only just stay in the track. 7. Once tensioned correctly tighten the chain drive cover nut. 5 .6. “I” ON Loosen 2. PCS-305 . HOT STARTING 1. Adjust the chain tensioner screw clockwise until the links of the chain just touch the bottom edge of the guide bar. CHAIN & BAR Adjusting the chain tension WARNING!: The chain has sharp edges. by pushing the front guard forward 2. Loosen the chain drive cover nut. 1. pull up on the chain from the top and middle of the exposed guide bar. 3. Set the switch to ON “I”. 4. by pulling the front guard back firmly towards the rear of the saw NOTE: Recheck the tension after a few minutes of cutting as the chain may stretch initially after use. Tighten 5. release the brake. Hold the chainsaw securely on the ground and pull vigorously on the recoil starter. For the correct chain tension. A loose chain may cause wear to both the chain and the guide bar and become a major safety hazard.

Changes in operating conditions may require fine tuning of the carburettor. Hold the guide bar securely in a vice. Be alert to the fact that the log may roll over. MAINTENANCE NOTE: Before cleaning your chainsaw or carrying out any maintenance procedure. 3. remove any saw dust from the groove in the guide bar. Do not stand on the log. Check the direction in which a branch will bend before cutting it. Limbing is the process of removing the 1 branches from a fallen tree. Re-assemble the two halves and replace the airfilter. make sure that the engine is off and is cool. Disconnect the spark plug to prevent accidental starting Maintenance to be preformed after each use Limbing WARNING!: Always keep a balanced stance. After sharpening. Do not saw above shoulder height.050”) CAUTION!: Avoid cutting into the ground as this will very quickly dull the saw chain. 1 Guide bar wear Reverse the guide bar every 8 working hours to ensure uniform wear. 7. 2.3mm (0. Decide the direction in which you wish the tree to fall taking into account the direction of the wind. Adjusting the carburettor The carburettor is factory set and should not require adjustment. Bucking Bucking is cutting a log into lengths for easier handling. 1 2 To saw the end of a log supported off the 2 1 ground. Make sure that the oil port is not clogged. first saw up from the bottom one-third through the log then finish by sawing down from the top. Pruning WARNING!: Do not use an unstable foothold or ladder. 5. make an initial cut from the bent side and finish by sawing from the opposite direction. Loosen the filter cover knob and remove the filter over.53mm (3/8”) 1. A special tool is required for making these adjustments. They have the special tools necessary to ensure the correct cutting angles and depths. Check for fuel and oil leakage and loose fastenings. Do not remove limbs that are supporting the fallen tree on the ground until the tree has been cut into lengths. APPLICATIONS Felling a tree WARNING!: Felling a tree should only be done by trained operators. Always cut on the opposite side to the bending direction so that the guide 2 bar is not pinched in the cut. To saw a log in the middle of two supports holding it off the ground. Always use outward strokes.96mm (5/32”) 9. 8. ease of subsequent limbing and bucking and other factors prevalent at the time. Pruning is the removal of a limb or branch from a standing tree. especially those securing the handles and the guide bar. Dry particles can be removed by tapping on a hard surface. Split the air filter into its two halves and clean the mesh. the position of branches. then roll the log over and cut from the opposite side. Grease the nose sprocket at the tip of the guide bar. always stand on the up hill side of the log. 4. Clean any dust away from the cooling vents as clogged vents can cause overheating. More stubborn dirt may require washing out the filter with petrol or using an air compressor. Chain Sharpening Chain File: Chain Pitch: Chain Guage: 3. Aus: 1800 069 486 NZ: 0508 069 486 . Do not overreach. filter cover and filler cover knob. When working on a slope. Take off the guide bar and maintain it as follows. Remove the air filter. first saw down from the top one-third through the log then finish by sawing up from the bottom. 1. First cut up from the bottom and finish down from the top. lean of the tree. After every 3-4 times use an authourised repair centre to professionally sharpen your saw chain. the cutters must all have the same width and length. Check the bar rails frequently and if necessary remove burs and square-up the rails using a flat file. Signs of a dull chain are: • The sawdust becomes powder-like • Extra force is required to execute a cut • The cut does not track in a straight line • Increased vibration • Increased fuel consumption outward stroke Warning! Wear heavy gloves when handling the chain. NOTE: The front guard (chain brake) must be disengaged to remove the chain drive cover. 2 Sharpen the chain regularly to maintain optimum performance of the saw. Contact Ozito Customer Service for advice and instructions. Always use both hands to hold the saw.To saw a log lying on the ground. 6. first saw halfway. Sharpen each cutter using a chain file. For large limbs that cannot be removed in one cut. guide bar and chain.

please contact Ozito Customer Service on: Australia: 1800 069 486 New Zealand: 0508 069 486 enquiries@ozito. 166 168 42 9 25 53 55 57 48 33 73 83 84 88 92 76 Item No. Guide Plate(Bar) 12” Cover Switch Piston Ring Muffler Seal Washer (pkt 2) Breather Assembly Priming Bulb Fuel or Oil Cap Assembly Fuel Pipe Assembly Igniter Assembly Dental Plate Case Clutch Case Clutch Assembly Clutch Washer Choke Pull Rod & Cannula Worm SPOZPCS305A-166 SPOZPCS305A-168 SPOZPCS305A-042 SPOZPCS305A-009 SPOZPCS305A-025 SPOZPCS305A-053 SPOZPCS305A-055 SPOZPCS305A-057 SPOZPCS305A-048 SPOZPCS305A-033 SPOZPCS305A-073 SPOZPCS305A-083 SPOZPCS305A-084 SPOZPCS305A-088 SPOZPCS305A-092 SPOZPCS305A-076 94 95 89 99 100 101 104 108 142 143 144 145 150 162 121 Item No. If you have any further questions. PCS-305 The following is a list of spare parts carried by Ozito.au .SPARE PARTS Tool: 25. Description Part No. Description Part No. Please contact Customer Service for any parts not listed.4cc Petrol Chainsaw Model No. Carburetor Foam Filter Needle Bearing Air Filter Cover Upper Foam Filter Air Filter Cover Assy Chain Catcher Starter Assembly Screw Tension Block Active Conical Gear Clutch Cover Nut Damper (c/w Bolt & Cover) Bolt (Front Handle) Brake & Clutch Cover SPOZPCS305A-094 SPOZPCS305A-095 SPOZPCS305A-089 SPOZPCS305A-099 SPOZPCS305A-100 SPOZPCS305A-101 SPOZPCS305A-104 SPOZPCS305A-108 SPOZPCS305A-142 SPOZPCS305A-143 SPOZPCS305A-144 SPOZPCS305A-145 SPOZPCS305A-150 SPOZPCS305A-162 SPOZPCS305A-121 Available spare parts can be ordered through the Special Orders Desk at any Bunnings Warehouse.com.

7mm High run adjustment screw Low run adjustment screw Idel adjustment screw (Position: left side of machine close to pull start handle) 8. Remove the filter cover.DESCRIPTION OF SYMBOLS Replacing the spark plug When the chainsaw will not start when everything else has been checked. While cutting. as specified.) On/Off (Position: next to the oil tank cap) Setting the on/off switch to Off. or any parts not listed here. Loosen (anti-clockwise) the spark plug using the larger socket side of the double ended wrench provided.) SPPCS305-160 HINTS & TIPS • Do not force the saw into the cut. This makes the job safer. do not try to remove it by twisting the guide or pulling forcibly. . ear. • Keep a firm grip with your left hand on the front handle. Please recycle packaging where facilities exist. Reuse of recycled material decreases pollution in the environment.au or contact Ozito customer service Australia 1800 069 486 New Zealand 0508 069 486 E-mail: enquires@ozito. NOTE: The chainsaw warranty does not cover components that have been subjected to operator abuse or negligence.com. the operator must maintain the chainsaw as instructed in this manual. cc Cubic Centimeters (the standard measure of displacement in Europe and Asia) No load speed Revolutions or reciprocation per minute Decibel level Read the manual prior to use Wear safety boots Wear safety gloves Warning Fuel inlet (Position: under the fuel tank cap. Remove the spark plug and replace with a new one. Champion RCJ7Y 6. Ozito Industries will not be responsible for any damage or injuries caused by repair of the tool by an unauthorised person or mishandling or mistreatment of the tool. Check with yourlocal council authority for recycling advice. Spark plug types: LD L8RTF. it goes over your right shoulder. Fix the spark plug lead back to the end of the spark plug ensuring it clicks into place. never stand in the cutting line of the saw.use in commercial or industrial environments will void the warranty. as there is less chance of pull-in or kick-back. always: • Run the chainsaw motor at full revs. Apply only light pressure whilst running the engine at full throttle. To receive full value from the warranty. Replace the filter cover (19) and secure in place with the filler cover knob. 3. • If the saw chain gets caught in the cut. Pull the spark plug lead off the spark plug end. Choke control (Position: next to knob on the filter cover) Chain brake released (hollow arrow) and activated (solid arrow) (Position: right side of machine. 4. visit www. 2. head and breathing protection when operating the chainsaw Be aware of moving branches Chain oil inlet (Position: next to the oil tank cap) CHOKE Start position (when engine is cold) START RUN Start position (when engine is warm) Run position no /min dB 0. 7. • The swivel of your wrist in a kick-back situation will activate the chain brake. it is most likely the spark plug needs replacing. • Position your body to the left of the chainsaw so if it kicks back uncontrollably. Use a lever or wedge to open up the cut so that the saw chain is freed. stops the engine immediately H Pull recoil starter to start motor L T Electrical Emissions Conformity (EMC) Do not use chainsaw when only holding with one hand Use both hands when using chainsaw Use eye. The spark plug is not covered under warrantly. Secure the spark plug in position by tightening (clockwise) the spark plug using the double ended wrench provided. Spare parts can be ordered from the Special Orders Desk at your local Bunnings Warehouse. This tool is designed for Domestic Home Use only . NGK BPMR7A. Recycling packaging reduces the need for landfill and raw materials. • Make sure the chain is tensioned correctly. 5. Please recycle where facilities exist.au CARING FOR THE ENVIRONMENT Petrol tools that are no longer usable should not be disposed of with household waste but in an environmentally friendly way.ozito. Unscrew and remove the filter cover knob. with your thumb securely below the handle. To replace the spark plug: 1. Check with your local council authority for recycling advice. For further information.com. on chain drive cover) SPARE PARTS Chain ACCPCS-004 Guide Bar SPPCS305-157 Ignitor Assembly SPPCS305-031 Damper SPPCS305-140 Primer Bulb SPPCS305-048 Tension Block SPPCS305-134 Special Tool (Carburettor Adj.

the saw operator must stand beside or above the wood to cut. c) Turn tool off completely before making any adjustments. Fuel improperly secured could get into the hands of children or other unqualified persons. • Keep maximum fuel level 20mm below top of tank to allow for expansion. • Heat will expand fuel in the tank which could result in a fire. Do not overreach or cut above shoulder height. breakage of parts and any other condition that may affect the petrol tool’s operation. Cluttered and dark areas invite accidents. hard hat. e) Dress properly. Amoment of inattention while operating power tools may result in serious personal injury. b) Use safety equipment. The correct petrol tool will do the job better and safer at the rate for which it was designed. Petrol tools are dangerous in the hands of untrained users. If not. Do not use a power tool while you are tired or under the influence of drugs. Do not use the chainsaw in rainy or windy conditions or in poor light. Never fill fuel tank when engine is running or hot. Many accidents are caused by poorly maintained petrol tools. Use only replacement bars and chains specified by the manufacturer. . This brake must be released before the saw becomes operational. feet.How to prevent it: How to prevent it: • Operate tool in a well ventilated area. electrical arcing. Ensure bystanders keep a safe distance. Never refuel whilst the engine running. Wear gloves with an external protection when using the chainsaw. hands. Check the following conditions before beginning work: • There should be no people in the felling area. Use ear protection to prevent hearing injuries. Carefully follow the sharpening and maintenance instructions given in this manual. This chainsaw is NOT WEATHERPROOF and should not be exposedto direct sunlight.SAFETY WARNINGS RISK OF EXPLOSION OR FIRE What can happen: • Spilled petrol and its vapours can become ignited from cigarette sparks. unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. kicking the guide bar up and back towards the operator. Use the correct petrol tool for your application. or storing petrol tools. eyes and ears. • Improperly stored fuel could lead to accidental ignition. Do not let the point of the guide bar contact a log. Use the chainsaw to cut only wood. A firm grip will help maintain control. Do not operate this machine while tired. Keep proper footing and balance at all times. • Make sure there is a second person within calling distance. Never cut into wire fences. sensory or mental capabilities. Do not cut using the bar point and beware of branches under tension. Store in a secure location away from the work area. Wear suitable clothes which do not hinder movement. • Muffler exhaust heat can damage painted surfaces. non-skid safety shoes. i. have the petrol tool repaired before use. How to prevent it: • Shut off engine and allow it to cool before adding fuel to the tank. Kickback may occur when the tip of the guide bar touches an object. 4) Service a) Have your petrol tool serviced by a qualified repair personnel using only identical replacement parts. high ambient temperatures. Do not wear loose clothing or jewellery. Keep a firm grip on the chainsaw using both hands. c) Remove any adjusting key or wrench before turning the tool on. exhaust gases and hot engine components such as the muffler. Safety equipment such as a dust mask. Either of these reactions can cause loss of control of the saw. c) Keep children and bystanders away while operating a petrol tool. smoke or fumes could reach dangerous concentrations. clothing and gloves away from moving parts. Beware of any falling branches after felling operations. Prevent the spilling of fuel as this may also ignite with the hot motor. f) Keep utting tools sharp and clean. jewellery or long hair can be caught in moving parts. h) This appliance is not intended for use by persons (including children) with reduced physical. leaking gas or explosive dust. This is known as pinch kickback. DANGER! BEWARE OF KICKBACK! Warning! Kickback can lead to dangerous loss of control of the chainsaw and result in serious or fatal injury to the operator or to anyone standing close by. Operating instructions and instructions for common cutting tasks. Keep your hair.e. it can produce a rapid reverse reaction. Do not operate in a confined area. ill or under the influence of alcohol or other drugs. or medication. Move tool away from fuelling area before starting engine. taking into account the working conditions and the work to be performed. accessories and tool bits etc. When working on slopes. Use specific protection during operations involving head. 2) Personal safety a) Stay alert. • The working area should be free from obstacles. RISK TO BREATHING What can happen: • Breathing exhaust fumes can cause serious injury or death. Do not smoke when filling fuel tank. Rotational kickback and pinch kickback are major chainsaw operational dangers and the leading cause of most accidents. branch or any other object. Make sure that the area of operation is free of obstructions. Keep people away from the chainsaw when in use. or when the wood closes in and pinches the saw chain. Loose clothes. A wrench or a key that is left attached to a rotating part of the petrol tool may result in personal injury. ADDITIONAL SAFETY WARNINGS FOR CHAINSAWS Note: For safety reasons the chainsaw is shipped with the chain brake fully engaged. SAVE THESE INSTRUCTIONS 1) Work area a) Keep work area clean and well lit. Pinching the saw chain along the top of the guide bar may push the guide bar rapidly back towards the operator. felled trees. Store the tool in a dry area away from flammable liquids. Never cut into the ground. Take care not to spill fuel. Properly maintained cutting tools with sharp cutting edges are less likely to bind and are easier to control. including the use of personal protection equipment are covered in this manual. such as in the presence of flammable liquids. Any petrol tool that cannot be controlled with the switch is dangerous and must be repaired. rubber or vinyl) and damage live plants. Do not rely exclusively on the safety devices built into your saw. b) Do not operate petrol tools in explosive atmospheres. • Operating the tool in an explosive environment could result in a fire. Use the chainsaw holding it firmly with both hands. Beware of wood splinters when cutting chopped wood. changing accessories. Keep hot tool away from other objects. • Operate and refuel in well ventilated areas free from obstructions. b) Do not use the petrol tool if the switch does not turn it on and off. or dust. Find a suitable position before beginning work. Distractions can cause you to lose control. then the felling cut leaving a hinge for the felling direction. gases. Never cut into samplings. d) Do not overreach. Wear safety boots when using the chainsaw. Take the following steps to help avoid accident or injury: Reduce the element of surprise by understanding what causes kickback. This enables better control of the petrol tool in unexpected situations. • Store fuel in a approved container (AS/NZS 2906-1999) for petrol. i) Children should be supervised to ensure that they do not play with the appliance. Use high speeds when cutting. resulting in serious personal injury. Children under 18 must not use chainsaws. damp. Ensure that you mix 35 parts unleaded fuel to 1 part 2-stroke oil. This is known as rotational kickback. When refuelling the chainsaw ensure that the motor has been switched off. Exhaust gases. watch what you are doing and use common sense when operating a petrol tool. d) Store idle petrol tools out of the reach of children and do not allow persons unfamiliar with the petrol tool or these instructions to operate the petrol tool. This will ensure that the safety of the petrol tool is maintained. e) Maintain petrol tools. The chainsaw emits exhaust fumes. branch cutting and chopping operations. It is advisable to provide a support for the chainsaw when cutting branches. Such preventive safety measures reduce the risk of starting the petrol tool accidentally.hair can be caught in moving parts. Check for misalignment or binding of moving parts. the engine will overheat and cause damage to your chainsaw. Use of these devices can reduce dust-related hazards. Power tools create sparks which may ignite the dust or fumes. Use of the petrol tool for operations different from intended could result in a hazardous situation. • Use care when filling the tank to avoid spilling fuel. This product has a need for adequate training which is covered in this manual. Such areas include where there is a risk of explosion of petrol fumes. Never fill fuel tank indoors. • Never operate unit in a location occupied by other people or animals. Keep your distance. Ensure your chainsaw is suitable for the job. Never work above shoulder level or reach out to cut a branch: ensure you have stable footing at all times. or lack of experience and knowledge. Always wear eye protection. It is recommended the use of a helmet with a visor during felling. Always be alert. Never cut into prepared wood.. Avoid enclosed areas. alcohol. 3) Petrol tool use and care a) Do not force the petrol tool. In accordance with these instructions and in the manner intended for the particular type of petrol tool. g) Use the petrol tool. If damaged. Do not operate in a hazardous location. f) If devices are provided for the connection of dust extraction and collection facilities ensure that these are connected and properly used. wet or high humidity conditions for prolonged periods of time. Do not let go whilst the motor is running. Protect your tool. or hearing protection used for appropriate conditions will reduce personal injuries. the right hand on the rear handle and the left hand on the front handle when the motor is running. melt any materials sensitive to heat (such as siding plastic. Make a wedge-shaped cut before felling the tree. During transport the brake must be applied to avoid accidental start-up. Be careful where you store the chainsaw. If the bar tip or point contacts. Make sure the container is clearly marked “fuel”.

1 YEAR REPLACEMENT WARRANTY Your product is guaranteed for a period of 12 months from the original date of purchase. Australia 3175. OZITO Australia/New Zealand (Head Office) 1-23 Letcon Drive. filters. Generally you will be responsible for all costs associated with a claim under this warranty. WARNING The following actions will result in the warranty being void. for example: guide bar. Bangholme. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.WARRANTY IN ORDER TO MAKE A CLAIM UNDER THIS WARRANTY YOU MUST RETURN THE PRODUCT TO YOUR NEAREST BUNNINGS WAREHOUSE WITH YOUR BUNNINGS REGISTER RECEIPT. Warranty excludes consumable parts. spark plug and included accessories. PRIOR TO RETURNING YOUR PRODUCT FOR WARRANTY PLEASE TELEPHONE OUR CUSTOMER SERVICE HELPLINE: Australia 1800 069 486 New Zealand 0508 069 486 TO ENSURE A SPEEDY RESPONSE PLEASE HAVE THE MODEL NUMBER AND DATE OF PURCHASE AVAILABLE. •  If the tool shows signs of damage or defects caused by or resulting from abuse. •  If the tool is disassembled or tampered with in any way. Victoria. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. however. •  Failure to perform maintenance as set out within the instruction manual. 0812 . Our goods come with guarantees that cannot be excluded at law. Industrial or high frequency use. accidents or alterations. A CUSTOMER SERVICE REPRESENTATIVE WILL TAKE YOUR CALL AND ANSWER ANY QUESTIONS YOU MAY HAVE RELATING TO THE WARRANTY POLICY OR PROCEDURE. where you have suffered any additional direct loss as a result of a defective product you may be able to claim such expenses by contacting our customer service helpline above. •  Professional. If a product is defective it will be replaced in accordance with the terms of this warranty. chains. The benefits provided under this warranty are in addition to other rights and remedies which are available to you at law.