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English for Specific Purposes (ESP) Lesson Plan Business Etiquette Prepared by Sherrie Lee

Title Exchanging Business Greetings using task-based instruction Level Grade 12 equivalent, Diploma in Business students, advanced literacy Objectives Students will be able to: 1. Identify appropriate and inappropriate business etiquette. 2. Demonstrate how to exchange business greetings. 3. Develop listening and speaking through role-play. 4. Develop reading, and writing skills through group discussion and reflection. Class Time 40 minutes total Preparation Time 10 minutes to assemble materials Resources     Large chart paper Markers Business cards Handouts – Scenarios for business etiquette

Procedure Before class 1. Assemble materials, bring them to class, and set them up.

Sherrie Lee
slideshare.net/orangecanton @orangecanton teachersherrie.wordpress.com

Ask each group to write down on chart paper what they need to take note of in business introductions and exchanging business greetings. Teacher tells students that they can apply these skills during their internship and the more they practice appropriate business etiquette. (5 min) 6. (2 min) 10. then demonstrate it to the class.wordpress. (2 min) 3. (2 min) 11. Teacher demonstrates how to initiate greeting someone. Group 4 demonstrates business etiquette for Scenario 2.com . Elicit responses from students on whether the greeting was appropriate. Group 1 demonstrates business etiquette for Scenario 1. decide what is an appropriate response to the scenario. Ask for a student volunteer. practice it. (3 min) 5. (5 min) 14. Ask student volunteers to come forward to greet the teacher. A representative from each group shows and reads out the answers. the better they will be at it. Teacher gives feedback on demonstrations. Students read the scenario and carry out the instructions. Group 2 demonstrates business etiquette for Scenario 1. (5 min) 13. Explain to students that they are to read the scenario. (3 min) 9.net/orangecanton @orangecanton teachersherrie. Group 3 demonstrates business etiquette for Scenario 2. (2 min) 7. Teacher asks Group 3 and 4 to comment on Group 1 and 2’s demonstrations. Explain to students that they will be demonstrating business etiquette and writing about it. Explain that each group of students will receive a scenario.During class 1. Arrange students into four groups. (2 min) 8. (3 min) 4. Teacher gives feedback on demonstrations. (1 min) 2. (2 minute) Sherrie Lee slideshare. Teacher gives feedback on each group’s answers. (3 min) 12. Teacher asks Group 1 and 2 to comment on Group 3 and 4’s demonstrations.

(2 min) Present it to the class. You go up to the person and put your arm around him/her and say. Awesome Electronics. manager and director. (1-2 min) Sherrie Lee slideshare. The director looks surprised and your manager stares at you sternly.Appendix ESP Business Etiquette Scenarios Scenario 1 You are a junior executive who has just joined the company. you are standing next to your manager and there are also directors nearby.com . Practice it in your group. you meet someone from another company. During lunch. (1-2 min) Scenario 2 You are an executive with the company. (2 min)   Think about what each person should say. What should you have done? Instructions:  Identify people in your group to be the executive with Awesome Electronics and the person from another company (e. (2 min)   Think about what each person should say. Decide what actions should have taken place.net/orangecanton @orangecanton teachersherrie. Practice it in your group. (2 min) Present it to the class. “Wanna be friends?” The person shrugs away and ignores you for the rest of the seminar. At a company function. You do not know the person and would like to make contact with him/her. Decide what actions should have taken place.g. What should you have done? Instructions:  Identify people in your group to be the junior executive. executive from Fantastic Trading). You introduce yourself to one of the directors.wordpress. You are attending a seminar with others from companies in the same industry.