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ORGANISATIONAL EFFECTIVENES The efficiency with which an association is able to meet its objectives The main meas!

"e of o"#ani$ational effectiveness fo" a b!siness will #ene"ally be e%&"esse' in te"ms of how well its net &"ofitability com&a"es with its ta"#et &"ofitability A''itional meas!"es mi#ht incl!'e #"owth 'ata an' the "es!lts of c!stome" satisfaction s!"veys An o"#ani$ation that &"o'!ces a 'esi"e' effect Li(ewise) o"#ani$ational efficiency can be 'esc"ibe' as an o"#ani$ation that is &"o'!ctive witho!t waste * Goals

The 'esi"e' effect will 'e&en' on the #oals of the o"#ani$ation) which co!l' be) fo" e%am&le) ma(in# a &"ofit by &"o'!cin# an' sellin# a &"o'!ct An o"#ani$ation) if it o&e"ates efficiently) will &"o'!ce a &"o'!ct witho!t waste If the o"#ani$ation has both o"#ani$ational effectiveness an' efficiency) it will achieve its #oal of ma(in# a &"ofit by &"o'!cin# an' sellin# a &"o'!ct witho!t waste In economics an' the b!siness wo"l') this may be "efe""e' to as ma%imi$in# &"ofits + Efficiency

A late *,th cent!"y Ge"man sociolo#ist) -a% .ebe") who st!'ie' an' w"ote abo!t o"#ani$ational analysis) sai' that o"#ani$ations co!l' 'evelo& !n&a"allele' efficiency by havin# a system of e%&licit "!les an' a !ni/!e 'ivision of labo" .ebe" st!'ie' an' conceive' an i'eal o"#ani$ational mo'el that was necessa"ily b!"ea!c"atic) im&e"sonal an' #oal0o"iente'

Effectiveness

o In cont"ast) 2ete" F 3"!c(e") a +4th cent!"y A!st"ian social scientist an' a!tho" of many boo(s on o"#ani$ational mana#ement sai' that b!sinesses sho!l' st"ive fo" effectiveness in cont"ast to me"e efficiency A /!ote f"om 3"!c(e"5s boo() The Effective E%ec!tive) says that 6Efficiency is 'oin# thin#s "i#ht) effectiveness is 'oin# the "i#ht thin#s 6

7 A'a&tability o Acco"'in# to 2a!l Fe"#!son in O"#ani$ations8 A St"ate#ic 2e"s&ective) the o"#ani$ation is an o&en system an' heavily infl!ence' by its envi"onment Fo" an o"#ani$ation to achieve an' s!stain s!ccess) it nee's to a'a&t to its 'ynamic envi"onment Eval!atin# an' im&"ovin# o"#ani$ational effectiveness an' efficiency is one st"ate#y !se' to hel& ins!"e the contin!e' #"owth an' 'evelo&ment of an o"#ani$ation 9 C!lt!"e The Ne%t Gene"ation :!siness ;an'boo( "emin's !s that o"#ani$ational effectiveness is closely tie' to o"#ani$ational c!lt!"e000&a"tic!la"ly o"#ani$ations that wo"( towa"' b!il'in# an' maintainin# an a'a&tive c!lt!"e The o"#ani$ation that foc!ses on o"#ani$ational chan#e

st"ate#ies will benefit in te"ms of both effectiveness an' cost0effectiveness000o" o"#ani$ational effectiveness an' efficiency

ORGANISATIONAL 3EVEL2O-ENT AN3 2ROCESS

O"#ani$ation 'evelo&ment <O3= is a 'elibe"ately &lanne' effo"t to inc"ease an o"#ani$ation5s "elevance an' viability Vas!'evan has "efe""e' to O3 as) f!t!"e "ea'iness to meet chan#e th!s a systemic lea"nin# an' 'evelo&ment st"ate#y inten'e' to chan#e the basics of beliefs) attit!'es an' "elevance of val!es) an' st"!ct!"e of the c!""ent o"#ani$ation to bette" abso"b 'is"!&tive technolo#ies) sh"in(in# o" e%&lo'in# ma"(et o&&o"t!nities an' ens!in# challen#es an' chaos O3 is the f"amewo"( fo" a chan#e &"ocess 'esi#ne' to lea' to 'esi"able &ositive im&act to all sta(ehol'e"s an' the envi"onment O3 can 'esi#n inte"ventions with a&&lication of seve"al m!lti'isci&lina"y metho's an' "esea"ch besi'es t"a'itional O3 a&&"oaches

2ROCESS OF O3 The &"ocess of O"#anisational 3evelo&ment com&"ises of follows ste&s an' they a"e80

* Initial 3ia#nosis + 3ata Collection 1 3ata Fee'bac( 7 Selection of Inte"ventions 9 Im&lementation of inte"ventions > Action &lannin# an' &"oblem solvin# ? Team :!il'in# @ Inte"0G"o!& 3evelo&ment , Eval!ation an' Follow !&

* Initial 3ia#nosis8 The initial 'ia#nosis "efe"s to fin'in# the ina'e/!acies within the o"#anisation that can be co""ecte' by O3 activities then it is necessa"y to fin' o!t the &"ofessionally com&etent &e"sons within o"#anisation to &lan an' e%ec!te O3 activities The

o!tsi'e cons!ltants can be also em&loye' to hel& in 'ia#nosin# the &"oblems an' 'ia#nosin# O3 activities The cons!ltants a'o&t va"io!s metho's an' that &"ima"ily incl!'es inte"views) /!estionnai"es) 'i"ect obse"vation) analysis of 'oc!ments an' "e&o"ts fo" 'ia#nosin# the &"oblem

+ 3ata Collection8 The s!"vey metho' is em&loye' to collect the 'ata fo" 'ete"minin# o"#ani$ational climate It also hel&s in i'entifyin# the behavio!"al &"oblems that a"e "isin# in the o"#anisation

1 3ata Fee'bac(8 The collecte' 'ata a"e analy$e' an' "eviewe' by va"io!s wo"( #"o!&s that a"e fo"me' fo" this &!"&ose It is 'one in o"'e" to inte"vene in the a"eas of 'isa#"eement o" conf"ontation of i'eas o" o&inions

7= Selection of Inte"ventions8 The inte"ventions can be 'esc"ibe' as the &lanne' activities that a"e int"o'!ce' into the system to achieve 'esi"e' chan#es an' im&"ovements The s!itable inte"ventions a"e to be selecte' an' 'esi#ne' at this sta#e

9= Im&lementation of Inte"ventions8 The selecte' inte"vention sho!l' be im&lemente' &"o#"essively as the &"ocess is not a one shot) /!ic( c!"e fo" o"#anisational &"oblems Conse/!ently) it achieves "eal an' lastin# chan#e in the attit!'es an' behavio!" of em&loyees

>= Action 2lannin# an' 2"oblem Solvin#8 To solve the s&ecific an' i'entifie' &"oblems by !sin# the collecte' 'ata) #"o!&s &"e&a"e "ecommen'ations an' s&ecific action &lannin#

?= Team :!il'in#8 The cons!ltants e%&lain the a'vanta#es of the teams in O3 &"ocess an' enco!"a#e the em&loyees th"o!#ho!t the &"ocess to fo"m into #"o!&s an' teams

@= Inte"0#"o!& 3evelo&ment8 Afte" the fo"mation of #"o!&sAteams) the cons!ltants enco!"a#e the inte"0#"o!& meetin#s) inte"action etc

,= Eval!ation an' follow !&8 The o"#anisation sho!l' eval!ate the O3 &"o#"ammes an' sho!l' fin' o!t thei" !tility) an' 'evelo& the &"o#"ammes f!"the" fo" co""ectin# the 'eviations The cons!ltants ma(e #"eat si#nificance to the o"#anisation in this "es&ect The enti"e ste&s in the O3 &"ocesses sho!l' be followe' by the o"#anisation in o"'e" to 'e"ive f!ll "an#e of O3 benefits

Assi#nment /!estions B * .hat is O"#ani$ational Effectiveness an' state the challen#es of effectiveness E%&lain the c"itical s!ccess facto" fo" the 'evelo&ment of an o"#ani$ation

B + <*= ."ite the 'iffe"ence between O"#ani$ational C!lt!"e an' Climate <+= ;ow st"ate#y an' climate a"e inte"connecte' an' <1= State the cha"acte"istics of o"#ani$ational climate

B 1 what is O3 Inte"ventions C .hen they a"e "e/!i"e' an' who a&&ly it fo" whom ;ow sensitivity t"ainin# an' thi"' &a"ty inte"ventions a"e

hel&f!l in 'evelo&in# an o"#ani$ation B 7 ;ow 'oes the 6B!ality of wo"( life 6 affect the wo"(in# climate of an o"#ani$ation

B 9 Rea' the attache' case an' answe" the /!estions below80

-OTOROLA DNIVERSITE

<a= ;ow new technolo#y is hel&f!l in chan#in# the f!"!"e of moto"ola !nive"sityF

A&&le Ga&an

<b= E%&lain 6Team lea"nin# hel&s the em&loyee as well the o"#anisation ) how em&loyees hel&s in "eo"#anisation 6

Eacimientos 2et"olife"os Fiscales <E2F=

<c= .o"(in# G"o!&s a"e hel&f!l in inc"easin# lea"nin# in em&loyees e%&lain

O"#ani$ationaL HClimate I C!lt!"eJ 8 O"#ani$ationaL HClimate I C!lt!"eJ

O"#ani$ational ClimateK 8 O"#ani$ational ClimateK A &"ocess of /!antifyin# the Hc!lt!"eJ of an o"#ani$ation It is a set of &"o&e"ties of the wo"( envi"onment) &e"ceive' 'i"ectly o" in'i"ectly by the em&loyees) that is ass!me' to be a majo" fo"ce in infl!encin# em&loyee behavio"

O"#ani$ational Climate0Cha"acte"istics 8

O"#ani$ational Climate0Cha"acte"istics In'ivi'!al initiative Ris( tole"ance 3i"ection Inte#"ation -ana#ement s!&&o"t Rewa"' system Conflict tole"ance Comm!nication &atte"ns

Facto"sK 8 Facto"sK O"#ani$ational chan#es Comm!nication Se"vice Com&ensation O"#ani$ation c!lt!"e 3ecision ma(in# In'ivi'!al com&etencies

Facto"sK 8 Facto"sK -o"ale 2e"fo"mance eval!ation B!ality S!&e"vision T"ainin# an' 'evelo&ment -ission

O"#ani$ational Climate0A&&"oachesK 8 O"#ani$ational Climate0A&&"oachesK Co#nitive schema a&&"oach Sha"e' &e"ce&tion a&&"oach

Dn'e"stan'in# O"#ani$ational ClimateK 8 Dn'e"stan'in# O"#ani$ational ClimateK Ty&ical climates co""es&on' to h!man feelin#s o" moo's8 e%citement) 'e&"ession) an#e") fea") o&timism o" an%iety Li(e h!man moo') an o"#ani$ation5s climate can be ca!se' by inte"nal an' e%te"nal facto"s If the CEO o" othe" &"ominent lea'e"s a"e in a ce"tain moo') they can infect the enti"e o"#ani$ation o" Lea'e"s whose moo's a"e hi#hly va"iable co!l' lea' teams with wil'ly fl!ct!atin# climates .e feel comfo"table when we can "ea' anothe" &e"son5s feelin# The same a&&lies to o!" wo"(&lace

O"#ani$ational C!lt!"e 8 O"#ani$ational C!lt!"e .hat is o"#ani$ational c!lt!"eC .hen is o"#ani$ational c!lt!"e f!nctionalC 3ysf!nctionalC ;ow 'o em&loyees lea"n abo!t the c!lt!"e of thei" o"#ani$ationC B!estions fo" Consi'e"ation B!estions fo" Consi'e"ation

O"#ani$ational C!lt!"eK 8 O"#ani$ational C!lt!"eK The &atte"n of sha"e' val!es) beliefs an' ass!m&tions consi'e"e' to be the a&&"o&"iate way to thin( an' act within an o"#ani$ation C!lt!"e is sha"e' C!lt!"e hel&s membe"s solve &"oblems C!lt!"e is ta!#ht to newcome"s C!lt!"e st"on#ly infl!ences behavio"

Laye"s of C!lt!"eK 8 Laye"s of C!lt!"eK

;ow O"#ani$ational C!lt!"e Fo"ms 8 ;ow O"#ani$ational C!lt!"e Fo"ms Selection c"ite"ia Sociali$ation O"#ani$ation5s c!lt!"e 2hiloso&hy Of o"#ani$ation5s fo!n'e"s To& -ana#ement

O"#ani$ational C!lt!"eCha"acte"isticsK 8 O"#ani$ational C!lt!"eCha"acte"isticsK Innovation an' "is(0ta(in# Attention to 'etail O!tcome o"ientation 2eo&le o"ientation Team o"ientation A##"essiveness Stability

Cont"astin# O"#ani$ation C!lt!"esK 8 Cont"astin# O"#ani$ation C!lt!"esK O"#ani$ation A O"#ani$ation : -ana#e"s m!st f!lly 'oc!ment all 'ecisions C"eative 'ecisions) chan#e) an' "is(s a"e not enco!"a#e' E%tensive "!les an' "e#!lations e%ist fo" all em&loyees 2"o'!ctivity is val!e' ove" em&loyee mo"ale Em&loyees a"e enco!"a#e' to stay within thei" own 'e&a"tment In'ivi'!al effo"t is enco!"a#e' -ana#ement enco!"a#es an' "ewa"'s "is(0ta(in# an' chan#e Em&loyees a"e enco!"a#e' to "!n with i'eas) an' fail!"es a"e t"eate' as lea"nin# e%&e"iences Em&loyees have few "!les an' "e#!lations to follow 2"o'!ctivity is balance' with t"eatin# its &eo&le "i#ht Team membe"s a"e enco!"a#e' to inte"act with &eo&le at all levels an' f!nctions -any "ewa"'s a"e team base'

C!lt!"eLs F!nctionsK 8 C!lt!"eLs F!nctionsK Social #l!e that hel&s hol' an o"#ani$ation to#ethe" :o!n'a"y0'efinin# Conveys a sense of i'entity fo" o"#ani$ation membe"s Facilitates commitment to somethin# la"#e" than oneLs in'ivi'!al self0inte"est Enhances social system stability Se"ves as a Hsense0 ma(in#J an' cont"ol mechanism

3o O"#ani$ations ;ave Dnifo"m C!lt!"esC 8 3o O"#ani$ations ;ave Dnifo"m C!lt!"esC O"#ani$ational c!lt!"e "e&"esents a common &e"ce&tion hel' by the o"#ani$ation membe"s Co"e val!es o" 'ominant &"ima"y val!es a"e acce&te' th"o!#ho!t the o"#ani$ation 3ominant c!lt!"e S!bc!lt!"es

Con'itions fo" C!lt!"e Chan#eK 8 Con'itions fo" C!lt!"e Chan#eK A '"amatic c"isis T!"nove" in lea'e"shi& Eo!n# an' small o"#ani$ations .ea( c!lt!"e

LewinLs Th"ee0Ste& Chan#e -o'el 8 LewinLs Th"ee0Ste& Chan#e -o'el

Sli'e *@8 Chan#e Is A 2"ocess Of T"ansitionK 2RESENT STATE TRANSITION STATE 3ESIRE3 STATE Ref"ee$in# Occ!"s 3"ivin# Fo"ces Rest"ainin# Fo"ces

Mee&in# C!lt!"e AliveK 8 Mee&in# C!lt!"e AliveK Selection To& -ana#ement Sociali$ation 2"e0a""ival Enco!nte" -etamo"&hosis

C!lt!"e As A Liability 8 C!lt!"e As A Liability :a""ie" to Chan#e :a""ie" to 3ive"sity :a""ie" to -e"#e"s an' Ac/!isitions

Eme"#in# T"en's In .o"( C!lt!"e 8 Eme"#in# T"en's In .o"( C!lt!"e O&en office layo!ts Foste"in# Teams Fle%i0time wo"( systems Em&hasis on /!ality E/!itable t"eatment of em&loyees Em&hasis on Talent Retention A'vent on com&!te"s as a way of life 2e"fo"mance A&&"aisal

;CLK 8 ;CLK

A Glim&se At .o"( 2lace Of ;CL 8

A Glim&se At .o"( 2lace Of ;CL 2a"tici&ative Style a'o&te' by mana#ement Innovative Team wo"( Ne"o 3efect 2olicy Relationshi& b!il'in# Con#enial Envi"onment Challen#in# tas(s Rewa"' an' Reco#nition

Sli'e +78 -" ;CL -"s ;CL

ONE on ONEK 8 CLI-ATE Refe"s to c!""ent sit!ation in an o"#ani$ation Climate is often 'efine' as the Rec!""in# &atte"ns of :ehavio" attit!'es an' feelin#s that cha"acte"i$e life in the o"#ani$ation Climate often &"oves easie" to assess an' chan#e CDLTDRE Refe"s to the ;isto"ical I T"a'ition of the o"#ani$ation O"#ani$ational c!lt!"es a"e #ene"ally 3ee& I Stable C!lt!"e of an O"#ani$ation is not that easy to chan#e ONE on ONEK

C!lt!"e An' ClimateK 8 C!lt!"e An' ClimateK .e can com&a"e O"#ani$ational c!lt!"e an' climate to &e"sonality an' moo' The fo"me" is en'!"in#O the latte" is tem&o"a"y .e ac/!i"e o!" basic &e"sonalities ea"ly in life) b!t o!" moo' can shift seve"al times in one 'ay Altho!#h o"#ani$ational c!lt!"e en'!"es li(e 2e"sonality) it is easie" to chan#e Climate is va"iable li(e moo' an' is j!st as im&o"tant as h!man feelin#s

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