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_______________________________________________________________________ 416-994-8335 @CidaniaCutone SUMMARY_____________________________________________________________ My working experience has enhanced necessary skills in being a productive part of any team. I am an effective communicator with the ability to exceed company sales goals. I have shown that I am dependable and able to meet all deadlines. I am currently a postgraduate student at Centennial College in the corporate communications and public relations program. This allows me to augment my work experience and build on my writing, consulting, management and analytical skills. EMPLOYMENT HISTORY_______________________________________________ Technical Support Staff, Brokers Trust Insurance Group Inc. June 2012 to August 2013 Brokers Trust Insurance Inc. is an insurance brokerage delivering expertise in commercial property and liability, personal property and liability, automobile, life, health, critical illness and travel. Provided key insights by reviewing clients renewals to ensure they were covered properly. Upheld company procedures by attaching renewals, endorsements, reinstatements and reissues into the client file and distributed them to customer service representatives. Obtained a high level of accuracy by foreseeing producer and customer service representative commission percentages were accurate and corrected billing when required. Business Development, Brokers Trust Insurance Group Inc. May 2008 to June 2012 Generated qualified sales leads for the commercial department by contacting decision makers of well-established businesses and utilized effective communication strategies. Praised for continuing to exceed targets and increase business sales by scheduling appointments with prospects and distributed them to brokers. Given credit for maintaining a marketing spreadsheet to store prospect information with key dates and follow-up renewal times. Brokers and superiors were extremely pleased with constant communication and updates provided to them about weekly sales leads. Highly admired and trusted by superiors to train employees who joined the business development team. Receptionist, Melonhead Hair Salon June 2006 to September 2007 Melonhead Hair Salon specializes in children haircuts and offers a playful setting. Leveraged listening in supporting business results by answering all incoming calls and returning messages in a prompt and orderly fashion. Maintained an effective schedule of appointments and readjusted appointment schedule to accommodate cancellations. Handled all financial transactions confidently and accurately. Telemarketer, MiraTel Solutions Inc. January 2005 to June 2006 MiraTel Solutions Inc. is an inbound and outbound call center that uses telephone fundraising with a focus on lottery management.

Satisfied varied customer needs in a customized fashion by retrieving and processing their information into the computer system. Increased sales for various lotteries by applying effective sales strategies on inbound and outbound calls. Employees admired my personable nature and approached me for help they required.

TRANSFERABLE SKILLS_______________________________________________________ Excellent verbal communication and interpersonal skills. Extensive sales and marketing experience. Effective time management skills and goal setting. Proactive member of any team. EDUCATION___________________________________________________________ Bachelor of Liberal Arts, Honours Sociology 2006-2011 York University, Toronto, ON Three Chartered Insurance Professional Courses and Registered Insurance Broker of Ontario Insurance Institute of Canada, Toronto, ON 2012 Corporate Communications and Public Relations, Postgraduate Certificate Centennial College, Toronto, ON 2013-2014

VOLUNTEER EXPERIENCE_____________________________________________ Event Assistant at ShopCrawl September 2013 ShopCrawl participants were enthusiastic upon entering the Guess Store as they were greeted and informed about exclusive discounts. Event coordinators were very impressed with my dedication and precision to ensure all gift bags valued over $400 were properly packaged. Mentor with Youth Assisting Youth May 2011 August 2011 Paired with a child new to Canada and provided them with opportunities to adjust to Canadian culture and the environment. Parents and case coordinator were very pleased with childs progress and engaging weekly activities created. Facilitator North York Food Bank January 2011 - April 2011 Contacted various departments at York University to set up collection bins for food. Administrator at the North York Food Bank was well informed on progress with many updates. Coordinator of Education Day and Petition Signing February 2011 - April 2011 Utilized creative skills by designing and posting flyers around York University to raise awareness for Education Day. Students became well informed on the prevalence of child hunger in Canada because of the visuals that were used at a booth and the information communicated. PERSONAL INTERESTS _____________________________________________ Cycling and participating in the MS Bike Tour. Enjoy baking decorative cupcakes for special occasions. ! Cidania Cutone 2!