Terms of Reference Service Contract Holder (SC) Special Service Agreement (SSA)

Job Title: Senior IT Assistant Proposed Pay Level: SB - 3 Organizational Context and Role Under the overall guidance of the Deputy Country Director and direct supervision of the Administrative and Finance Officer, the Senior ICT Assistant will be responsible for managing the ICT issues of the central office and the sub offices. Ensures all ICT processes are made in accordance with the WFPs Policies and Procedures. The Senior ICT Assistant works in close collaboration with the operations, programme and projects staff in the CO and WFP regional and HQs Offices as required for resolving complex related issues and exchange of information. Promotes Human Rights and Gender based approach in his/her area of influence. Duration of Employment Six Month with possibility of extension. Job Content 1. Provides effective support in management all ICT processes focusing on the achievement of the following results:

Guides, trains and supervises staff maintaining inventory of material and/or database of information, such as, compute related equipment, communications equipment, website content, training material, etc; Guides, trains and supervises staff maintaining logs or archives of information, such as computer related logs, trouble tickets, directories, website publications, registries, data warehouses, reports, etc; Deploys and/or disseminates standard materials, such as, computer hardware and/or software, applications, programs, directories, telephony, web content, publications, database content, training material, etc; Maintains systems and equipment by carrying out specialized tasks and supervising staff carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data, etc; Monitors systems, databases and applications; Resolves a variety of problems and/or assist in resolution of problems by identifying and forwarding issues to the appropriate person; Maintains web pages, electronic documents, statistical databases; maintains Information and Knowledge Management (IKM) applications and procedures and provide support to IKM users; Trains and supports users on technology and systems, such as audio/videoconferences, meetings, databases, registries, networks, etc; Evaluates, develops, and recommends procedures. Participates in discussions one new/revised procedures and practices; interprets and assesses the impact of changes and makes recommendations on follow up actions; Performs other related duties as required.

Terms of Reference Service Contract Holder (SC) Special Service Agreement (SSA)

Competencies required: Corporate Competencies: Advocates and promotes and demonstrates commitment with the vision, mission, and strategic goals of WFP Demonstrates integrity by modeling the UNs values and ethical standards Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability Displays team spirit, solidarity and collaborative approach in his/her area of responsibility Treats all people fairly without favoritism Communication skills, facilitates dialogue in complex environments Management of multiple tasks Planning capacity Functional Competencies: Knowledge Management and Learning Shares knowledge and experience Actively works towards continuing personal learning, acts on learning plan and applies newly acquired skills Development and Operational Effectiveness Sound judgment; Ability to extract, interpret, analyze and format data and to resolve operational problems. Ability to work with minimum of supervision; to supervise and train support staff; and to work effectively with people of different national and cultural backgrounds. Ability to work with accuracy under time constraints and pressure; to deal patiently and tactfully with staff members and others and to have a high sense of confidentiality, initiative and good judgment. Good administrative and supervisory skills; ability to plan and organize work and to train and motivate support and administrative staff in a country office. Leadership and Self-Management Focuses on result for the client and responds positively to feedback Consistently approaches work with energy and a positive, constructive attitude Remains calm, in control and good humored even under pressure Demonstrates openness to change and ability to manage complexities Minimum Qualifications Education: Secondary Education, University Degree in Systems Engineer, would be desirable preferably with specialized certification in technical training in electronic or telecommunications, computer technology or other related field is desirable.

Experience: 5 years of experience progressively as responsible in ICT process, related experience in information technology or telecommunications or information management, such as, WAN/LAN networking, operating systems, telephone

Terms of Reference Service Contract Holder (SC) Special Service Agreement (SSA)

services, radio unit, web design, registry or similar. Some experience in client support, such as, a Help Desk or User Support Unit, web design team, telephone maintenance service, e-marketing group, hotline, or similar at the national or international level. Experience in the usage of computers and office software packages (MS Word, Excel, etc) and advance knowledge of spreadsheet and database packages, experience in handling of web based management systems Desirable Knowledge and Skills: Fluency in Spanish and English.