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Telecom Regulatory Authority of India

The Indian Telecom Services Performance Indicators
April - June, 2013

New Delhi, India
December, 2013

2nd

Mahanagar Doorsanchar Bhawan,
Jawahar Lal Nehru Marg, New Delhi-110002
Tel: +91-11- 23230752, Fax: +91-11- 23236650
Website: www.trai.gov.in

Disclaimer

The Information and Statistics contained in this report are derived from
variety of sources, but are mainly reliant on data obtained from Service
Providers. This report does not constitute commercial or other advice. No
warranty, representation or undertaking of any kind, express or implied,
is given in relation to the information and statistics contained in this
report.

Table of Contents
Snapshot ......................................................................................................... i
Trends at a Glance ........................................................................................... x
Introduction .................................................................................................xiii
Chapter 1 : ......................................................................................................1
Subscription Data ............................................................................................1
Section A : Access Service - An Overview .......................................................... 2
Section B : Wireless Service .......................................................................... 10
Section C : Wireline Service ........................................................................... 18
Section D: Internet Service ............................................................................. 25
Chapter 2 : Revenue and Usage ...................................................................... 37
Section A: GSM Service .................................................................................. 38
Section B: CDMA - Full Mobility Service ......................................................... 47
Section C: Internet Service ............................................................................. 54
Chapter 3 : Financial Data of Telecom Service Sector ....................................55
Chapter 4 : Quality of Service (QoS) ............................................................... 60
Section A: Quality of Service Performance of Wireless Service Providers.......... 61
Section B: Quality of Service Performance of Wireline Service Providers .......... 70
Section C: Quality of Service Performance of Dial-up/ Broadband Service ...... 77
Chapter 5 : Performance of Cable TV, DTH and Radio Broadcasting Services.. 85
Annexures ..................................................................................................... 91
Annexure 1.1: Licensed Cellular (GSM & CDMA) Service Providers ....................... 92
Annexure 1.2: Wireless Subscriber Base .......................................................................... 93
Annexure 1.3: Wireline Subscriber Base .......................................................................... 96
Annexure 1.4: Service Area and Operator wise details of PCOs ............................... 98
Annexure 1.5: Service Provider wise details of Village Public Telephones .......... 101
Annexure 1.6: List of Internet Service Providers Providing Internet Telephony
Service ........................................................................................................... 104
Annexure 1.7 : Internet Service Provider(ISP) wise Internet Subscriber base
(except subscribers accessing internet by mobile devices) .......... 105
Annexure 1.8: Service Area wise PMRTS subscriber Base ....................................... 112
Annexure 2.1: GSM Service • Service Area wise Statistics for QE Jun-13 ........ 113
Annexure 2.2: CDMA Full Mobility Service • Service Area wise Statistics for QE
Jun-13........................................................................................................... 114
Annexure 4.1: Performance of QoS Parameters for Cellular Mobile 2G Service 115
Annexure 4.2: Performance of QoS Parameters for Cellular Mobile 3G Service 120
Annexure 4.3: Performance of QoS Parameters for Basic (Wire-line) Service .... 122
Annexure 4.4: Quality of Service Performance of Broadband Service Providers 125
Annexure 5.1: A -la-carte rates of pay channels for non-CAS areas, as reported
to TRAI by the respective Broadcasters ............................................. 128
Annexure 5.2: List of operational private FM Radio Stations in India ................ 133
Annexure 5.3: List of applicants who have been granted DTH License ............... 140
Annexure 5.4: List of permitted teleports at various locations in India ............... 141
Index of Tables & Charts ....................................................................... 146

12 Million CDMA Subscribers 71.42 Urban Teledensity 6.08 Urban Teledensity 139.56% Urban Subscribers 545.05% Market share of PSU Operators 13.48 Million Rural Subscribers 357.09 Million % change over the previous quarter 0.19 Rural Teledensity 0.14 Total Wireline Subscribers 29.74% Teledensity 71.73 Million % change over the previous quarter -1.22 Million Rural Subscribers 6.10 Million GSM Subscribers 802.Snapshot (Data As on 30th June.61% Urban Subscribers 23.35 Rural Teledensity 41. 2013) Telecom Subscribers (Wireless +Wireline) Total Subscribers 903.64% Urban Subscribers 522.15% Market share of PSU Operators 78.76 Village Public Telephones (VPT) 0.51 Million Market share of Private Operators 21.85% Teledensity 2.36 Million % change over the previous quarter 0.95% Teledensity 73.24 Million Market share of Private Operators 88.16 Million Wireless Subscribers Wireline Subscribers i .61 Million Market share of Private Operators 86.90 Total Wireless Subscribers 873.27 Million Rural Subscribers 351.16 Rural Teledensity 41.26% Market share of PSU Operators 11.50 Urban Teledensity 145.59 Million Public Call Office (PCO) 1.

48% Adjusted Gross Revenue (AGR) during the quarter `38640.Internet / Broadband Subscribers Total Internet Subscribers 198.89 Million Gross Revenue(GR) during the quarter ` 57260.39 Million Narrowband subscribers (excluding subscribers who accessed internet through mobile devices) 6.20 million Subscribers who accessed internet through Mobile Devices 176. SPs Telecom Financial Data (for the QE Jun-13) 58.53% Share of Public sector undertaking's in Access AGR 12.98 Crore % change in GR over the previous quarter 5. of private satellite TV channels registered with Ministry of I&B 795 Number of private FM Radio Stations 242 DTH Subscribers registered with Pvt.83% Monthly Average Revenue Per User (ARPU) for Access Services Revenue & Usage Parameters (for the QE Jun-13) `113 Monthly ARPU GSM Service ` 111 Monthly ARPU CDMA Full Mobility Service ` 98 Minutes of Usage (MOU) per subscriber per month GSM Service 388 Minutes Minutes of Usage (MOU) per subscriber per month CDMA Full Mobility Service 278 Minutes Minutes of Usage for Internet Telephony 266.21 Million ii .50 Million Broadcasting & Cable Services No.69 Million Broadband subscribers (excluding subscribers who accessed internet through Mobile devices) 15.30 Crore % change in AGR over the previous quarter 9.

35.Executive Summary 1.32 as on 31st March. Rural subscription increased from 349.61 million. 2013.56% over the previous quarter. and Urban Teledensity also declined from 146.22 million to 357. The number of telephone subscribers in India increased from 898. This reflects year-on-year (Y-O-Y) negative growth of 6.48 million at the end of Jun-13.96 to 145. The overall Tele-density in India slightly increased from 73.80 million at the end of Mar-13 to 545.89% at the end of Mar-13 to 39.47% over the same quarter of last year. Subscription in Urban Areas decreased from 548. Trends in Telephone subscribers and Teledensity in India 2. 2013 to 73. iii .60% at the end of Jun-13. registering a growth of 0.02 to 41.02 million at the end of Mar-13 to 903. Whereas. and Rural Teledensity also increased from 41.90.50 as on 30th June. Share of subscription in Rural areas out of total subscription increased from 38.09 million at the end of Jun-13.

4. registering a growth rate of 0.85 at the end of Mar-13 to 71.21 million at the end of Mar-13 to 29.80 million at the end of Mar-13 to 873. Wireless Teledensity increased from 70. Wireline subscriber base further declined from 30. iv .56 million subscribers during the quarter. Number of subscribers who accessed internet by mobile devices is 176.50 million during QE Jun-13.08 at the end of Jun-13. registering a decline rate of 1.42 at the end of Jun-13. Wireline Teledensity declined from 2. With a net addition of 5.73 million at the end of Jun-13. total wireless(GSM+CDMA) subscriber base increased from 867. The year-on-year (Y-O-Y) growth rate of Wireless subscribers for Jun-13 is -6.61%.50%. 5.Composition of Telephone Subscribers 3.47 at the end of Mar-13 to 2.36 million at the end of Jun-13.64% over the previous quarter.

98% and Y-O-Y growth of 4. Number of Broadband subscribers (except broadband access by mobile devices) increased from 15. 7. Number of internet subscribers (except internet access by mobile devices) increased from 21.20 million at the end of Jun-13.61 million at the end of Mar-13 to 21. registering a quarterly growth of 1.30%.56 million at the end of Mar-13 to 6. 8.05 million at the end of Mar-13 to 15. Number of Narrowband subscribers (except internet access by mobile devices) increased from 6.69 million at the end of Jun-13. registering a quarterly growth rate of 1.32%. registering a quarterly growth of 0.6.89 million at the end of Jun-13.98% Composition of internet subscription v .

14%.85% respectively.38% from 383 in QE Mar-13 to 388 in QE Jun-13.53% in AGR as compared to previous quarter.73%. Monthly Average Revenue Per User (ARPU) for GSM service increased by 6. 13. The total MOU for CDMA per subscriber per month increased by 1. 11.9.28% on Y-O-Y basis in this quarter.45% respectively. Pass-through charges accounted for 32. Gross Revenue (GR) and Adjusted Gross Revenue (AGR) of Telecom Service Sector for the QE Jun-13 has been `57260. vi . the overall MOU per subscriber per month for GSM service increased by 1.30 Crore respectively. The year-on-year (Y-O-Y) growth in GR and AGR over the same quarter in last year has been 9. Monthly ARPU for CDMA full mobility service increased by 3. from 275 in QE Mar-13 to 278 QE Jun-13. from `95 in QE Mar-13 to `98 in QE Jun-13. while Incoming MOUs decreased from 134 to 132 in this quarter.52% of the GR for the quarter ending Jun-13.48% in GR and 9. The Outgoing MOUs increased from 141 to 146.04% and 8.24%.02% and 9. Prepaid MOU per subscriber increased from 361 to 364 and postpaid MOUs increased from 946 to 990 in this quarter. There has been an increase of 5. from `105 in QE Mar-13 to `111 in QE Jun13.98 Crore and `38640. On an all India average. 12. ARPU for CDMA has increased by 31. The quarterly and the year-on-year (Y-O-Y) growth rates of pass-through charges for QE Jun-13 are -2. with Y-O-Y increase of 16.26%. 10.

License Fee and Spectrum Charges increased by 5.14% respectively for the QE Jun-13. 16. 9.14. Adjusted Gross Revenue (AGR). Monthly Average Revenue per User (ARPU) for Access Services based on AGR increased from `104 in QE Mar-13 to `113 in QE Jun-13.86% respectively. whereas Pass Through decreased by 2. In Access services.39% and 9.75%. The quarterly and the year-on-year (Y-O-Y) growth rates of license fee are 8.91% of the total Adjusted Gross Revenue of telecom services. Gross Revenue. Access services contributed 78. Composition of Adjusted Gross Revenue vii .62% in QE Jun-13.09% and 5. 15. 4.68%.

18.17. Termination/ Closure of service complied within 7 days.pre paid  Period  Connection with good voice quality of  Metering and billing credibility ./month)  % of faults repaired within 5 days (for rural & hilly areas)  % Fault repaired by next working day  Call Completion Rate (CCR)  Mean Time to Repair (MTTR). The performance of wireline service providers in terms of QoS during the quarter vis-à-vis that in previous quarter is depicted as under: Parameters showing Improvement in QoS  % of faults repaired within 3 days (for urban area) Parameters showing deterioration in QoS  Faults incidences (No. The performance of wireless service providers in terms of QoS during the quarter vis-à-vis that in previous quarter is depicted as under: Parameters showing Improvement in QoS  BTSs Accumulated downtime (not available for service)  Worst affected cells having more than 3% TCH drop (call drop) rate Interconnection  Metering and billing credibility .  Accessibility of call centre/customer credit/ customer‟s account from the Congestion (No. of POIs not meeting the  Resolution of billing/ charging/ validity applying waiver/adjustment (POI) benchmark) of 60 sec  Time taken for refund of deposits after closures. of faults/ 100 Subs.post paid  TCH Congestion  Point Parameters showing deterioration in QoS care  %age requests for to date of resolution of complaints  %age of calls answered by the operators (voice to voice) within complaints. viii .

20. Prasar Bharti a public broadcaster. 58. Total number of private satellite TV channels permitted by the Ministry of I&B. As on 30. Besides the free DTH service of Doordarshan. Metering and billing credibility post paid  Metering . as reported by the broadcasters/ distributors for which the rates have been taken on records at the QE Jun-13. Apart from All India Radio. 21. Maximum number of TV channels (Pay. there are 242 private FM Radio stations in operation at the end of Jun-13. FTA and Local) being carried by any of the reported MSOs is 228 whereas in the conventional analogue form.89 million subscribers are registered with these 6 private DTH operators. There are a total of 187 pay channels. 22. offering their services to the DTH subscribers. there are 6 private DTH licensees.  Time Taken for refund of deposits after closures 19. Resolution of billing/ charging/ validity complaints and billing credibility pre paid . ix . as obtained from its website. Accessibility of call centre/ customer care  %age requests for Termination /  % of calls answered by the Closure of service complied within operators (Voice to Voice) within 60 7 days.06. Sec. are 795.2013. maximum number of channels being carried by any of the reported MSOs is 100 channels.

55 2.76 595.04% -1.22% 0.63% 2.99 74.60% -5.full mobility i) GSM 95.14 105.96 548.01% 3.92% 76.76 79.80 873.80 545.69 556.58 77.67% -4.25% 40.33% 79.48 -12.79% -3.Trends at a Glance A.60% 2) Traffic (MOU) (minutes of use/ sub/month) Wireless .91 4) Teledensity Population in million (Estimated) i) Wireline teledensity ii) Wireless teledensity Total Teledensity Rural teledensity Urban teledensity 1213 1217 1221 1225 1229 2.57% 7.14% 2.50 -7.70% 20.42 -6.13 149.02 903.64% -4.73% 17.34 73.47% -3.96 145.90 146.73 -5.35 31.67% 1.25 98./sub/ month) 74.36% -3.54 349.66 40.25 98.64% Total 965.47 95.36 -6.59 2.10% x .00 111.08% 23.24% Wireless .90 3.06% 3.22 357.61% ii) Wireless 934.83% 5.03% -1.76 342.27% -8.04 73.49 70.82 70.57% 0.69% 0.09 906.52 2.85 71.00% 0.70 895.19% 21.33% 1.14% ii) CDMA 77.72 867.56% 5.52 937.21 29.full mobility i) GSM 346 ii) CDMA 229 343 225 360 230 383 275 388 278 12.85% 0.56% Rural 343.28% 26.03% 4.41% -4.26% -4.00% 13.08 30.44% -1.47% 23.79 30.40% Urban 621.50% -3.45 16.03 161.73% 13.06% -0.43 31.61 4.60% 0.62 864.09 -6.26% 3) ARPU (Rs.43% -2.01 338. Wireline & Wireless Services QE Jun 2012 QE Sep 2012 QE Dec 2012 QE Mar 2013 QE Jun 2013 %age change over Jun2012 %age change over Sep2012 %age change over Dec2012 %age change over Mar2013 (12 months) (9 months) (6 months) (3 months) 1) Subscriber's Base (in million) i) Wireline 31.85 41.51 898.35 -14.55% 6.17% 169.95 95.36 39.32 73.47 2.98% 1.08 -7.02 41.37% 0.01% -9.

42 -56.76% Reliance 154.38% -6.04 110.88 11.02% Tata 1.43 31.92% 2.52 31.16 115.97 125.70 1.77 -40.55 16.02 0.28 99.02 0.35% -17.93% 2.72 -13.72 867.01 2.22% 1.97 -6.71 21.B.27 1.20 0.28 3.72% MTNL 3.67% 2.30 185.36% -3.51 -19.63% -16.47 0.73 -5.70% Quadrant 1.23 78.07 60.21 29.28 3.21 97.52% -7.97 6.29 5.20% Vodafone 0.04 0.20 -0.71 152.60 134.27 3.61% Total (ii) Wireless Subscriber Base (in Million) Service Provider QE Jun 2012 QE Sep 2012 QE Dec 2012 QE Mar 2013 QE Jun 2013 %age change over Jun2012 %age change over Sep2012 %age change over Dec2012 %age change over Mar2013 (12 months) (9 months) (6 months) (3 months) Bharti 187.36 21.46 3.68 32.40% Sistema 0.67% -6.50% Total xi -3.58% 41.01% -14.18 0.58 42.26% 0.89 -8.78% 2.09 906.15% -1. Subscriber Base (i) Wireline Subscribers Base (in Million) Service Provider QE Jun 2012 QE Sep 2012 QE Dec 2012 QE Mar 2013 QE Jun 2013 %age change over Jun2012 %age change over Sep2012 %age change over Dec2012 %age change over Mar2013 (12 months) (9 months) (6 months) (3 months) BSNL 21.66% 8.60% Bharti 3.55 2.73% 2.88 66.76% BSNL 98.85 118.27 3.12% -11.11% -0.79% 934.05 0.45 19.80 873.26 1.03% Reliance 1.36 69.62 864.23% 0.46 113.95% 1.61 124.67% 1.58 4.37% -22.49% Unitech 45.41% -4.72% 7.08 30.99 -0.51 1.91 188.19 0.36 -6.24% Idea 117.66% -45.61 63.02% -8.95 121.70% 17.13% -34.18% Tata 80.00 3.00 4.92 181.76% 6.15 3.35 60.28 0.35 155.64% .20% -1.86% 1.77% Videocon 5.57% 4.68% 6.34% Quadrant (HFCL) 0.12% 1.05 10.14% -23.29% -1.79 30.73 -18.03 0.58% 20.63 99.59 14.02% -1.60 1.37 1.45 3.31% 0.45% -17.92% -9.33% Loop 3.24 1.28% -2.05 0.93% Sistema 16.05 0.55% 5.77% 2.01 2.47 1.68% 4.44% -1.46 1.85% -0.42 -6.91 1.49 1.15 41.99% MTNL 5.19 0.66 147.42 64.05 0.79% -14.26 1.45 3.97% -41.93% -3.00% 0.30% -9.65% -1.46% -3.23% 9.04 20.30 -29.30 5.09% -2.08% 2.57 5.53 122.03 0.64 2.68% -33.89% -5.31% -9.91 9.63 -19.25% 31.30% 3.24 -2.56% 9.03 3.48 152.70% Aircel/Dishnet 64.78% -10.47% -2.92 101.44% Vodofone 153.56 66.20 190.51 1.75% 1.53% 81.39% 3.45 3.46 3.

42% 1.25 21.33% 5.39 - - - 20.79% 11.C.81 198.05 15. Broadband Subscribers (>=256 Kbps) B. in Crores) ARPU per month (AGR/ Average subscribers/ 3) QE Sep 2012 QE Dec 2012 QE Mar 2013 QE Jun 2013 %age change over Jun2012 %age %age %age change change change over over over SepDecMar2012 2012 2013 (12 months) (9 (6 (3 months) months) months) 52512.00% 1.50 35279.99% 14.44% 0.66 21.88 8. No.89% 1.48% 1.28 27773.00 103.93 99.66 113.04% xii .20 176.09 6.53% 28225.68% 98. of subscribers accessed internet by mobile devices Total Internet Subscribers QE Sep 2012 QE Dec 2012 QE Mar 2013 %age change over Jun2012 %age change over Sep2012 %age change over Dec2012 %age change over Mar2013 (12 months) (9 months) (6 months) (3 months) QE Jun 2013 19.98% N/A N/A N/A 143.85% 8.32% 3.18% 9.48% 35499.45% 1.16 34527. Internet & Broadband Services QE Jun 2012 1) Subscriber's Base (in million) A.20 4.27 97.50% 1.06% 9. Telecom Financial Data QE Jun 2012 Telecom Sector i) Gross Revenue (Rs.01 35473.57 21. in Crores) Access Services Adjusted Gross Revenue (Rs.03% 15.91% 9.69 31.78 57260.42% 14.56 6.04% 8.89 11.93% 11.79 27455. Narrowband Subscribers (<256 Kbps) ii.29% 5.94 30492.04 15.50 38640.98 9.30 8.68 14.10 52937. in Crores) ii) Adjusted Gross Revenue (Rs.61 21.98 15.38% D.17% 8.26% N/A N/A N/A 164.16 27801. Internet Subscribers (except internet accessed by mobile devices) i.34% 3.57 14.59 6.56 6.32 52858.03% 9.50 - - - 23.39 54283.

trai. +91-11-23230752. The information relating to Cable TV. Fax. research agencies and analysts. Chapter-1 depicts the growth pattern.in xiii . Tel.in). The Report has been prepared based on the information furnished by the Service Providers. 2013. DTH & Radio Broadcast services is provided in Chapter-5.gov. Chapter-4 covers performance of various service providers in terms of QoS. It is also available on TRAI‟s website (www. TRAI. +91-1123236650 and e-mail: manishsinha@trai. Any suggestion pertaining to this report may please be addressed to Advisor(F&EA). Internet and Value Added Services (VAS). It provides a broad perspective on the Telecom Services to serve as a reference document for various stakeholders. 2. in terms of Subscriber base and Teledensity of Wireline. Wireless.gov. Chapter3 gives the financial and accounting data. Chapter-2 covers the key revenue and usage parameters.Introduction This Report presents the Key Parameters and growth trends for the Telecom Services in India for the quarter ending June.

1 .Chapter 1 : Subscription Data --------------------------------------------------------------------------------------------------------------- Teledensity is based on the population projections from census data published by the Office of Registrar General & Census Commissioner of India.

90 Mar-13 349.76 Rural 40.76 Urban 621.90 145.02 146.56% over the previous quarter.An Overview 1.1 The number of telephone subscribers in India increased from 898.48 41.Rural & Urban Quarter ending Subscriber Base (million) Teledensity Jun-12 Rural 343. Chart 1.35 2 . registering a growth of 0.50 at the end of Jun-13 from 73.96 Jun-13 357.32 at the end of the previous quarter.Section A : Access Service .01 595.69 40.36 161.22 548.96 39.02 million at the end of Mar-13 to 903.54 556.03 Sep-12 342.80 41.13 Dec-12 338.61 545.66 Urban 169.47% over the same quarter of last year.1: Trends in Telephone Subscribers and Teledensity in India Table1.1: Subscriber Base & Teledensity .09 million at the end of Jun-13.85 149. This reflects year-on-year (Y-O-Y) negative growth of 6. The overall Teledensity in India slightly increased to 73.

22%. Whereas Rural subscription increased from 349.96 to 145. Chart 1.22 million to 357.2 Subscription in Urban Areas decreased from 548.89% at the end of Mar-13 to 39.1. 3 .02 to 41.01% respectively. The year-on-year (Y-O-Y) growth rate of Rural and Urban Teledensity from Jun-12 to Jun-13 is 3. The year-onyear (Y-O-Y) growth of the market share of the Rural areas for Jun-13 is 11.3 Share of Rural areas in total subscription has increased from 38.48 million at the end of Jun-13 and the Urban Teledensity also declined from 146.2: Market Share .80 million at the end of Mar-13 to 545.61 million and the Rural Teledensity also increased from 41.35 during the quarter.60% at the end of Jun-13.06% and -14.Rural & Urban 1.90 during the quarter.

Chart 1.Wireline & Wireless Chart 1.4: Composition of Telephone Subscribers at the end of the quarter 4 .3: Composition of Access subscription .

80 0. J&K Circle has recorded the highest growth rate of 4.41 Bihar 60.37 0.34 1.23 Madhya Pradesh 53.60 Assam During the quarter.52 75.2: Service Area wise Access (Wireless+Wireline) Subscriber base Service Area 1.02 903.(W) 49.01 14.93 0.56 Mar-13 Jun-13 Andhra Pradesh 66.18 -0.19 1.09 0.12 0.67 0.(E) 74.98 25.71 0.17 0.45 0.38 Kolkata 22.58 14. 5 Mumbai .15 9.04 7.24 -0. (incl.09 Rajasthan 49.P. followed by Assam (2.29 Karnataka 55.28 54.89 0.07 0.70 60.82 T.37 0.15 -0.54 -0.74 Himachal Pradesh 7.22 2.41%) and North-East (2. Circle has recorded the highest decline rate of 2.48 Delhi 43.28 -0.96 North East 9.42 1.29 -0.78 31.71 41.38 Orissa 24.30 4.40 22.51 0.37 -0.33 1.35 2.46 Mumbai 33.61 50.76 34.49 53.87 70.38%).33 -0.36 32.35 1.27 1.98 -0.21 0.67 Rate of Growth(%) 1.99 -2.15 0.06 1.59 U.93 Punjab 30.30 7.42 Haryana 20.01 -0.09 5.39 43.87 76.19 Jammu & Kashmir 7.27 Kerala 33.22 0.22 All India 898.23 0.34 0.28 Net Additions 0.97 Maharashtra 70.96%.N.17 48.49 U.10 20.Table 1.36 55.29%.51 0. Chennai) 75.40 -0.54 Gujarat 53.18 West Bengal 41.90 1.4 Subscribers (million) 67.P.05 1.

36 Delhi - - 221.Chart 1.45 91. 2013 Rural Teledensity Urban Teledensity Total Teledensity Rural Teledensity Urban Teledensity Total Teledensity Andhra Pradesh 41.72 116.72 27.11 96.26 Kerala 61.13 130.27 341.57 38.91 58.43 169.47 Himachal Pradesh 75.39 105.51 76.96 J&K 36.93 196.39 87.50 334.31 Haryana 56.5 The net addition in telephone subscribers is 5.89 197.61 166.38 91.61 47.43 115.51 million in QE Mar-13.5: Net Addition/decline in Telephone Subscription 1.78 113.51 32.12 136.56 120.07 million in QE Jun-13 as against the net addition of 2.92 46.19 43.54 160.39 75.09 62.44 135.3: Service Area wise Teledensity As on 31st March.86 Gujarat 53.24 43.91 Karnataka 43.54 77.41 60.23 53.80 Assam 31. 2013 Service Area As on 30th June.00 77.28 45.00 170.12 6 .97 87.87 155.64 - - 218.03 77.83 169.46 45.10 131.49 Bihar 27.98 104.39 97. Table 1.44 57.

90 145.56 124. followed by Tamil Nadu (68.07 69.30 138.96 73. published by the Office of the Registrar General & Census Commissioner.B.82 70.90 152. 2013 Rural Teledensity Urban Teledensity Total Teledensity Rural Teledensity Urban Teledensity Total Teledensity 30.63 153.57 151.80 Rajasthan 44. 2. 7 .66 41.31 102.50 Madhya Pradesh Maharashtra* Mumbai* U.(E)* 33.34 137.20 Orissa 38.05 42.85 45.33 139.64 88.43 42.78 152.55 32.02 146.20 163.35 73.P.09 53. 1.69 56.15 North East 40.87.78 41.6 Teledensity figures are derived from the subscriber data provided by the operators and the population projections.11 114.86 138. Bihar continues to have the lowest Rural Teledensity of 27.88 54.29 135.01 60.64 128.01 138.N.86). (incl Chennai) 66.91 115. followed by Assam (32.* All India * Population data/projections are available state-wise only.50.40 52.52 U.34 108.30 154.64 Punjab 66.87 T.21 39. includes wireless subscribers of the areas served by the local exchanges of Ghaziabad & Noida (in UP) and Gurgaon & Faridabad (in Haryana).72 164.P. India.As on 31st March.74 103.83 34.03 69.85 71. for Urban and Rural areas. apart from the State of Delhi. Notes: 1. 2013 Service Area As on 30th June.50 87.32 41.83 60.99 67.56 53.84 69.10). Delhi Service area. Himachal Pradesh has the highest Rural Teledensity of 75.53 67.95 153.94 108.(W)* Kolkata* W. of the country.17 68.26 57.

69 7.36 million.46 8.48 Vodafone Bharti is the leading operator in Access segment in terms of number of subscribers.61 1.29 -9.08 2.09 5.83 -2.07 0.55 1.96 9.72 million).17 0.76 16.50 152.93 3.55 13. 8 .02 903.77 -3.42 0.22 0.17 IDEA 121.82 -2.72 -0.76 13.06 3.83 14.06 Tata 67.92 66.33 0.41 20. Idea recorded the highest addition of 3.97 17.98 2.18 Sistema 11.75 Loop Mobile 3.90 1.53 3.76 2.05 MTNL 8.71 0.19 2. in term of net additions during the quarter.10 13.22 13.01 2.97 3.32 Aircel 60.06 -0.22 126.01 2.07 60.90 1.86 0.54 13.39 155.7 Net Additions Rate of Growth (%) Market Share • Mar13 (%) Market Share • Jun-13 (%) 194.32 21.94 0.68 32.76 million) and Bharti (2.89 Total 898.65 117.61 0.33 1.27 BSNL 121.69 6.14 -17.72 1.49 6.4: Growth/Decline in Subscribers Subscriber base (millions) 1.36 2. However.30 0.88 -3.42 21.09 Unitech 31.33 0.56 7.70 0.61 124.40 -4.30 Quadrant (HFCL) 1.97 0.Table 1.10 -1.84 Reliance 124.69 1.56 Service Provider Mar-13 Jun-13 Bharti 191. followed by Reliance (2.58 Videocon 2.

49 8.19 85.06 - 0.02 Vodafone Reliance 155. 9 .00 1.10 14.96 Aircel 60.17%) to their total subscribers.08 84.00 0.17 21.74 23.42 1.44 3.01 Total 903.00 0.73 55.97 68. of Total Subscribers (in millions) No.14 54.00 19.97 22.8 IDEA continues to be the Service provider with highest proportion of Rural subscribers (55%).43 14.43 IDEA 124.24 24.36 Unitech 32.09 357.60 100 1.72 - 0.00 Loop Mobile 2.89 0.13 11.90 44.73 37.98 30.61 0.00 0.82 1.40 MTNL 8. followed by Vodafone (54. of Rural Subscribers (in millions) Percentage of Rural subscribers Market share of Rural subscribers (%) Bharti 194.22 BSNL 117.88 40.23 34.01 126.17 23.03 0.61 39.00 Videocon Quadrant (HFCL) 2.28 6.86 Sistema 9.25 Tata 66.Table 1.5: Market Share of the operators in total rural subscriber base for the quarter ending Jun-13 Service Provider No.22 31.66 2.55 0.30 10.

Guj. Bihar. NE & J&K 7 IDEA (Including Spice) 8 Sistema Shyam Telelink 9 10 BSNL MTNL All India Delhi. AP. UP(E)*. WB.Section B : Wireless Service Table 1. Rajasthan & W. HP. thereby showing a growth of of 0. Bihar* 14 * M/s Videocon has no subscriber in UP(W).80 million at the end of Mar-13 to 873. MP. T. Bihar Guj.56 million subscribers was recorded.B. 1. Kerala. 2013 is at Annexure -1.2013.08 at the end of Jun-13. Haryana. All India (except Delhi & Mumbai) Delhi & Mumbai 11 Loop Mobile (India) Ltd Mumbai 12 13 Quadrant (HFCL) Unitech Group Videocon Telecommunications Ltd Punjab MH. MP.1 1. Wireless Teledensity increased from 70. incl. The year-on-year (Y-O-Y).85 at the end of Mar-13 to 71. UP(E) and Bihar service araeas as on 30. Kolkata. During this quarter net addition of 5..50% for Jun-13. Guj.36 million at the end of Jun-13.64%. UP(E). KTK.9 Complete list of licensed Cellular (GSM & CDMA) Service providers as on 30th June. Chennai. 10 . UP(W). 2013] SLNo.6: List of Cellular Mobile (GSM & CDMA) Service Providers currently providing service [As on 30th June..10 Total Wireless (GSM+CDMA) subscriber base increased from 867. OR. Service Provider Area of Operation 1 Bharti All India 2 Aircel Group All India 3 Reliance Communications All India (except Assam & NE) 4 Reliance Telecom 5 Vodafone Kolkata.06. wireless subscribers shows negative growth rate of 6. UP(W)*. Assam & NE All India 6 Tata Teleservices All India except Assam. UP(W).N.

11 . 1.92 331.10 million at the end of Jun-13.52 39.50 million at the end of Mar-13 to 351.80 39. The share of Rural wireless subscription increased from 39.70 533.51% in QE Jun-13 as against the growth rate of 3.51 334.6: Wireless Subscriber Base and Teledensity Table 1.46 154.67 139.47% in the previous quarter.60 342.47% to 40. Urban subscription declined at the rate of 0.14 Urban 162.16 1.64 143.29% in QE Mar-13.12 525.50 351.12 Rural subscription increased at the rate of 2.58% as against negative growth rate of 1.27 Teledensity Rural 39.20% in total wireless subscription in this quarter.Chart 1.10 597.11 The Rural Wireless subscribers increased from 342.23 41.59 571.7: Wireless Subscriber Base & Teledensity • Rural & Urban Quarter ending Subscriber Base (million) Rural Jun-12 Sep-12 Dec-12 Mar-13 Jun-13 Urban 336.04 40.48 140.30 522.

Chart 1.72 2.76 -3.01 11.05 3.61 101.72 2.36 5.64 - - 12 .8: Growth in Wireless Subscriber base Service Provider Subscriber Base (millions) Net Mar-13 Jun-13 Additions Rate of Growth (%) Market Share • Mar-13 (%) Market Share • Jun-13 (%) Bharti Vodafone 188.01 124.35 190.86 17.42 0.40 IDEA BSNL Tata Aircel Unitech Sistema MTNL Loop Videocon Quadrant (HFCL) Total 121.18 -2.49 -0.66 7.17 14.22 -1.76 2.70 20.30 9.31 0.58 0.03 2.79 0.01 2.24 14.23 14.68 1.37 0.22 7.91 155.73 2.92 3.14 -0.35 0.42 3.28 1.77 -9.49 1.33 14.80 873.65 1.52 0.51 2.44 1.70 1.31 11.99 64.61 -2.97 125.07 31.79 0.77 4.16 0.Rural & Urban Table 1.69 17.12 0.99 -9.7: Wireless Market Share .36 -3.40 6.98 3.16 867.63 60.41 2.65 6.97 32.00 3.21 66.91 5.75 Reliance 122.90 0.97 97.29 0.56 21.37 1.68 11.56 0.76 21.70 1.20 152.93 -17.42 60.

followed by Vodafone (155.40 30.91 7.17 1.84 29.46 2.14 29.45 Bihar Delhi Gujarat Haryana Himachal Pradesh Jammu & Kashmir Karnataka Kerala Madhya Pradesh Maharashtra Mumbai North East Orissa Punjab Rajasthan T.35 1.16 68.26 -0.29 0.08 0.36 0.38 -3.N.60 29.54 7.13 Bharti remains the leading operator with 190.06 -0.00 0.03 million) and Reliance (125.14 53.10 -0.60 72.19 0.27 0.31 21.67 -0.91 30.36 million) has added the highest number of subscribers.18 51.09 14.89 0.24 0.P.02 6. (incl.05 4.37 0.41 73.82 49.83 75.92 0.29 -0.89 -0.24 0.91 million subscribers at the end of Jun-13.26 41.06 48.52 72.39 65.46 2.P. In terms of net additions during the quarter.(W) Kolkata West Bengal 60.01 40.46 0.01 7.80 873.55 41.22 68. Chennai) U.41 1.43 51.35 1.48 -0.16 60.97 1.15 53.69 52.56 0.74 0. Table 1.36 14. Idea (3.37 8.67 0.64 13 .25 0.52 1.32 9.96 24.10 31.76 million).84 52. followed by Reliance (2.45 1.96 19.73 0.20 24.69 19.(E) U.30 40.03 -0.40 21.26 -1.13 2.46 48.05 0.57 1.31 0.73 million).36 5.61 0.23 -0.82 48.9: Service Area wise Wireless Subscriber base Service Area Subscriber base (in million) Mar-13 Jun-13 Net Additions Rate of change (%) Andhra Pradesh Assam 64.1.35 0.24 All India 867.20 1.

P. India.16 115.20 326.15 67.37 42.45 64.P. Chennai) U.92 98.15 149.98 160.99 127.10: Service Area wise Wireless Teledensity Service Area Andhra Pradesh Assam As on 31st March.92 52.51 133.82 82. 2013 As on 30th June.00 34.45 55.77 153.98 54.43 110.90 150.29 41. Delhi service area.08 Mumbai* * Population data/projections are available state-wise only.85 41.(W)* Kolkata* West Bengal* 44.44 99.46 Rajasthan T.21 87. 2.26 160.95 128.38 59.66 144.63 119.75 45.75 333.27 30.87 203. (incl.72 67.50 87.23 140.69 111.13 38.47 75.39 70.41 46.52 130.N.84 162.16 71.40 147.33 72.01 104.42 71.58 67.48 103.08 132. Notes: 1.17 206.88 Bihar 27.31 112. 2013 Rural Urban Total Rural Urban Total Teledensity Teledensity Teledensity Teledensity Teledensity Teledensity 40.40 45.31 74.29 51.12 55.49 101.87 All India 40.97 83.26 66.50 30.65 159.94 45.15 101.60 115.91 38.42 31.32 53.59 42.31 52.31 40.19 161.93 132. 14 . for Urban and Rural areas.56 56.89 87.42 27.67 70.93 38. of the country.14 139.(E)* U.30 41.57 65.00 56.96 59.43 158.60 41. apart from the State of Delhi.89 31.76 Punjab 64.41 184.68 45.49 149.54 North East Orissa 40.63 185.74 67.22 74.12 134.90 111.09 132.32 69. includes the areas served by the local exchanges of Ghaziabad & Noida (in UP) and Gurgaon & Faridabad (in Haryana).31 88.51 84.06 Delhi Gujarat Haryana Himachal Pradesh Jammu & Kashmir Karnataka Kerala Madhya Pradesh Maharashtra* 52.94 75. Teledensity figures are derived from the subscriber data provided by the operators and the population projections.61 145.16 160.79 84.Table 1.63 132.70 109.82 130. published by the Office of the Registrar General & Census Commissioner.77 56.48 56.14 33.07 36.49 52.58 59.

58 19.02 6.01 0.15 0.2.00 0.58 9.48 21.00 0.93 0.67 16.91 155.42 20.03 125.93 0.02 8.99 24.54 0.17 4.63 60.04 1.00 24.00 0.04 0.97 32.10 39.00 0.42 0.12 22.47 23.00 85.72 82.00 45.16 31.09 34.14 68.00 0.03 2.28 31.42 2.00 0.21 10.00 0.36 342.00 0.77 4.84 13.8: Wireless Subscription: GSM vs CDMA 15 .78 22.30 9.Table 1.62 4.00 23.66 14.19 0.19 23.90 84.20 100 100 (in millions) % of Rural subscribers in total Mar-13 Jun-13 Market Share of Rural Subscribers (%) Mar-13 Jun-13 1.16 82.91 0.01 873.00 0.01 23.93 8.00 0.01 30.52 2. Chart 1.34 65.95 2.74 37.00 0.22 1.47 2.00 43.50 351.73 10.57 19.00 0.40 0.29 29.99 64.78 34.00 1.97 55.00 54.47 40.78 14.85 37.14 Detailed table on service provider wise subscriber base in each service area is at Annexure-1.73 124.56 0.33 10.97 97.51 2.02 6.86 54.66 54.00 34.42 0.11: Rural Wireless Subscriber base and Market Share Service Provider Bharti Vodafone Reliance IDEA BSNL Tata Aircel Unitech Sistema MTNL Videocon Loop Quadrant (HFCL) Total Subscribers at the end of Jun-13 Rural Subscribers (in millions) Mar-13 Jun-13 190.73 33.

50 84.97 7.72 Vodafone 152.90 10.41 86.61 98.12 million at the end of Jun-13 as against 794.91 million subscribers continues to be the largest GSM mobile operator.32 12.29 15.87 Unitech 31.02%.16 The GSM subscribers were 802.03 million).1.72 0.62 124.48 Loop 3.97 95. Table 1.20 23.34 0.13 5.54 -0.80 2.03 100 802.41 Quadrant(HFCL) 1. 16 . GSM subscribers constituted 91.17 0.12: Group-wise Market Share (in terms of subscription) within GSM Service Service Provider Mar-13 No of Market Subscribers Share (in millions) (%) Jun-13 No of Market Subscribers Share (in millions) (%) Net Additions (in millions) Bharti 188.33 2.99 32.09 2.03 0.26 5.35 19.36 -3.03 19.19 155.25 2.84% of the wireless market.09 million GSM subscribers during the quarter ending Jun-13. GSM Services 1.10 Aircel 60.07 7.39 15. Bharti with 190.38 2.41 10.09 1.01 0.82 0.42 0.30 0.12 100 8.60 0.05 Total 794.17 1.40 0.68 Idea BSNL Reliance 121.34 -0.57 60.61 4.35 0.58 11.77 3.90 Tata 46.61 MTNL 4. followed by Vodafone (155.15 At the end of Jun-13.70 190. showing a growth of 1.81 45.91 23.68 3.29 Videocon 2.30 4.64 -0.03 million at the quarter ending Mar-13.01 0.17 There has been a net increase of 8.

001 73.78 100. Reliance with 39. 17 .02 0.24 0.14 BSNL 2.44 39.70 3.02 0.53 million CDMA subscribers during the quarter ending Jun-13.22 0.00 71.18 -0.92 Sistema 11.02 -0. In terms of net additions during the quarter.19 There has been a net decline of 2.18 0.43%.28 27.58 3. thereby showing a negative growth rate of 3.62 -0.003 0.66 2.77 13.18 0.02 0. all the service providers recorded decline in subscriber base except Reliance.53 1.25 -0.36 27.18 The CDMA subscriber base further declined from 73.13: Market Share (in terms of subscription) within CDMA Service Service Provider Mar-13 Jun-13 Net Additions (in millions) No of Subscribers (in millions) Market Share (%) No of Subscribers (in millions) Market Share (%) Reliance 38.24 100 -2.69 52.15 9.71 -2.24 million at the end of Jun-13. Table 1.12 MTNL Quadrant (HFCL) Total 0.34 million subscribers continues to be the largest CDMA mobile operator.91 16.66 Tata 20.78 million at the end of Mar-13 to 71.CDMA Services 1.34 55.49 19.

All India except Assam & North-East Vodafone Andhra Pradesh. All India except N. Tamil Nadu (incl. Orissa. Kolkata. Maharashtra. Name of the Service Provider Area of Operation 1 BSNL All India except Delhi & Mumbai 2 MTNL Delhi & Mumbai 3 Bharti Airtel Ltd Andhra Pradesh. Mumbai. Assam and J&K 5 6 7 8 Quadrant Televentures Ltd. Maharashtra. U.Section C : Wireline Service Table 1. Punjab. (HFCL) Sistema Shyam Telelink Ltd.P. Assam. & Tata Teleservices (Mah) Ltd. Haryana. Madhya Pradesh & Chhatisgarh. Delhi.(East) & U. Rajasthan. Mumbai. No. UP(East) and UP(West) 4 Tata Teleservices Ltd. Karnataka. Kerala. Kolkata. Delhi.(West) 18 .14: Service Providers providing Wireline service [as on 30th June. Tamilnadu including Chennai. . Bihar. Karnataka. Madhya Pradesh.E. Gujarat. Gujarat. 2013] Sl. Chennai). Punjab Rajasthan Reliance Communications Ltd.. Punjab. Rajasthan.P.

84 23. Overall Wireline Teledensity is 2.20%.25 7. from 23.79 0.95 6.19 19 .06%.1.57 6.10 6.76 6.71 6. During the same period.84 0.50 23. from 6.99 23.15: Wireline Subscriber Base & Teledensity .73 million at the end of Jun-13. Chart 1.Rural & Urban Quarter ending Jun-12 Sep-12 Dec-12 Mar-13 Jun-13 Subscriber Base (million) Teledensity Rural Urban Rural Urban 7.82 0.86 0.17 23.49 6.9: Wireline Subscriber Base and Teledensity Table 1. Rural subscriber base has shown decline of 3.71 Million at the end of Mar-13 to 6.22 million.42 at the end of this quarter. Urban subscription recorded decline of 1.42 6.20 Total Wireline subscriber base declined from 30.51 Million at the end of Jun-13.50 million to 23.21 million at the end of Mar-13 to 29.51 24.29 6.22 0.

24 0.22 29.55 3.04 0.45 13.05 1.10: Composition of Wireline Subscriber base .Rural & Urban Table 1.04 0.15 Tata 0.24 1.Chart 1.42 MTNL - 3.51 23.42 1.44 19.47 3.20 0.002 1.20 -- Sistema 0.27 Quadrant (HFCL) - 0.Urban) & Share of Rural Subscription Service Provider Subscriber Base (million) Jun-13 Rural Urban Total Share of Rural subscription (%) BSNL 6.89 32.28 3.05 16.89 20 .00 0.55 -- Bharti - 3.53 Vodafone 0.73 21.01 0.04 -- Total 6.28 -- Reliance 0.16: Service Provider wise Subscriber base (Rural .

024 -0.000 0.20 17.19 2.001 0. All India 2.30 1.72 0. Chennai) U.02 4.005 -0.011 -0.40 3.25 -1.38 -1.21 19.038 -0.486 Rate of Change (%) -2.05 0.007 -0.39 2.37 -0.100 -0.Table 1.12 2.94 11.008 0.01 0.96 1.556 0.55 -1.89 3.06 1.72 2.28 1.05 0.47 1.68 2.98 4.54 29.72 -13.17: Service Provider wise growth in Subscriber base Service Provider Subscriber Base (million) Net Mar-13 Jun-13 Addition BSNL MTNL Bharti Tata Reliance Quadrant Sistema Vodafone Total 20.32 1.20 2.45 -2.66 0.001 -0.14 0.18: Service Area wise Wireline Subscriber base (in million) Service Area Mar-13 Jun-13 Andhra Pradesh Assam Bihar Delhi Gujarat Haryana Himachal Pradesh Jammu & Kashmir Karnataka Kerala Madhya Pradesh Maharashtra Mumbai North East Orissa Punjab Rajasthan T.053 -0.39 2.12 -11.55 30.19 0.14 Table 1.82 -1.91 11. 21 .04 4.60 -0.27 0.70 -1.03 -2.61 1.19 0.24 0.19 0.05 0.063 -0.47 2.039 -0. (incl.18 0.24 0.19 0.11 0.40 2.016 -0.88 -1.B.003 0.21 Only Delhi & Mumbai Service Areas showed positive growth in wireline service during this quarter.01 3.55 3.12 2.77 1.50 -1.18 0.006 -0.70 -3.17 0.44 3.04 30.95 4.67 1.003 -0.37 1.12 0.035 0.090 -0.55 -1.P.11 1.62 0.06 1.50 -3.45 10.17 0.066 0.04 29.75 0.047 -0.61 Market shareMar-13 (%) Market shareJun-13 (%) 67.19 0.02 -0.022 -0.00 3.P.99 0.41 3.37 1.021 -0.73 Net Additions -0.03 1.79 0.34 0.486 -2.28 0.28 1.54 0.031 -0.14 -1.21 2.87 4.018 -0.N.97 1.05 0.43 -1.20 0.56 0.001 -0.36 -2.67 11.046 -0.73 Rate of change (%) -0.(W) Kolkata W.011 -0.45 3.(E) U.009 -0.46 3.54 -0.08 -2.56 -3.51 1.12 66.24 0.

72 0.34 1.39 3.52 8. India.74 8.42 Delhi Gujarat Haryana Himachal Pradesh Jammu & Kashmir Karnataka Kerala Madhya Pradesh Maharashtra* Mumbai* (incl.95 8.54 4.29 2.61 0.96 5.22 3. Chennai) U.30 0.69 4.38 5.29 1.24 Orissa 0.96 6.61 4.20 2.00 0.47 0. Teledensity figures are derived from the subscriber data provided by the operators and the population projections.12 1.61 North East 0.34 15. for Urban and Rural areas.61 1.96 8.19 2.38 5.59 1.52 0.44 2.53 0.88 Punjab Rajasthan T.64 0.13 2.84 2.44 4.22 2.98 7.(W)* Kolkata* W.54 0.77 2.82 11.13 0.46 7.89 0.70 0.33 1.02 7.60 0.31 3.10 3.19: Service Area wise Wireline Teledensity As on 31st March.75 0.46 1.03 8.46 4.50 3.* All India * Population data/projections are available state-wise only Note: 1.20 1.87 1.92 0.30 8.N.3.64 8.62 0.99 6. 22 .42 1.45 1.(E)* U.13 0.40 4. 2013 Service Area As on 30th June.05 3.83 0.24 0.17 0.10 3.62 0.92 2.83 0.30 3.38 0.68 4.76 6. 2013 Rural Urban Total Rural Urban Total Teledensity Teledensity Teledensity Teledensity Teledensity Teledensity Andhra Pradesh Assam Bihar 0.22 Detailed table on service provider wise subscriber base in each service area is at Annexure-1.Table 1.24 4.39 4.63 0.37 1. of the country.56 1.96 0. 2.01 8.P.16 15.22 3.50 4.41 0.92 5.48 7.41 4.33 4.76 0.42 1.14 0.83 1.67 0.79 0.45 4.14 0.08 2.30 4. published by the Office of the Registrar General & Census Commissioner.91 1.96 11.49 3.79 6.60 2.81 6.B. 1.P.24 1.90 0.04 3.68 4.79 6.

16 -1.105 1.24 Number of PCOs continued to show declining trend.11: Number of PCOs 1.033 -7.54 -12.88 -8.52 -15. This quarter has recorded a decline of 8.796 0.10 10.013 0.49 12.01%.013 0.4.85 0.26 million at the end of Mar-13.20: Rate of change & Market share of PCOs Service Provider BSNL MTNL Bharti Quadrant (HFCL) Sistema Tata Reliance Vodafone Total Mar-13 Jun-13 (Million) (Million) Rate of change (%) % Market share (Jun-13) 0.93 -7. Detailed table is at Annexure -1. Table 1.01 1.85 0.42 -0.120 0.10 million PCOs.004 -4.036 0.16 million as compared to 1.149 0.83 2. showing a decline of 0.26 0.150 0.34 9.23 Total number of PCOs in the country at the end of Jun-13 is 1.Public Call Offices (PCO) 1.737 0. Chart 1.22%.07 - 23 .09 63.142 0. The year-on-year (Y-O-Y) decline over the same quarter of the last year is 32.121 1.33 0.004 0.

89.89. Chart 1.272 at the end of Jun-13. At the end of the quarter.12: Growth in VPTs 24 . 99.25 There are 5.282) has 98.Village Public Telephones (VPTs) 1. Detailed table is at Annexure -1.631 at the end of Mar-13 to 5.26 BSNL (5.8% market share of total VPTs followed by Tata (3953) with 0.7%.5.93. 1. The number of VPTs decreased from 5.731 inhabited villages in India as per census 2001.82.25% of the total inhabited villages in India have been connected by VPT.

registering a quarterly growth of 20. UP(W) & Uttaranchal) Maharashtra (including Goa) Delhi Mumbai Andhra Pradesh Gujarat (including Dadar and Nagar Haveli) Tamilnadu (including Pondicherry) Karnataka Madhya Pradesh (including Chhattisgarh) Bihar (including Jharkhand) Rajasthan Kerala Punjab (including Chandigarh) 19920985 16678558 15400355 14479659 14479630 12769438 12182400 11613235 10750127 10020659 9789938 9021211 8230235 14 15 16 17 18 19 20 West Bengal (including Sikkim & A&N) Kolkata Chennai Haryana Orissa Assam North East (including Arunachal Pradesh.37%. Meghalaya.27 Total number of internet subscribers including internet access by mobile device subscribers increased from 164. Table 1.39 million at the end of Jun-13. Mizoram. Nagaland.81 million at the end of Mar-13 to 198.21: State wise Internet subscriber base including internet access by mobile devices S.No Name of State 1 2 3 4 5 6 7 8 9 10 11 12 13 Uttar Pradesh (including UP(E). Manipur and Tripura) J&K Himachal Pradesh Total 6377383 5040012 4732163 4420720 3447858 3231600 2285651 21 22 Total Internet Subscriber base 25 2017131 1499767 198388715 .Section D: Internet Service 1.

has been reported under „Internet Access by Mobile Devices‟.61 million at the end of Mar-13. In this report. Mar-13 and Jun-13.31 Internet access by CDMA subscribers which was hitherto being reported under narrowband internet access.88 per cent market share). 1.30 There were 21. In respect of the service providers. Part-I : Internet Access (except through mobile devices) 1.28 In this section. Out of these 186 SPs. who did not submit their report in this quarter (constitute about 0. data from the previous available report has been retained. Part-I is Internet Subscribers Statistics other than internet access by mobile devices and Part-II is Internet Services access by mobile devices subscribers. registering a quarterly growth of 1.29 There are 186 service providers providing internet service (except internet access by mobile device). at the end of Jun-13 as compared to 21. 143 service providers have submitted their internet performance report for the quarter ending June.1. 1. 26 .89 million internet subscribers excluding those subscribers accessing internet by mobile devices. Sep-12. Dec-12. report of statistics in respect of Internet Service is divided into two parts. 2013.30%. Internet access by CDMA subscriber has been excluded from narrowband internet access for the quarter ending Jun-12.

thereby showing a quarterly growth of 1.56% at the end of Jun-13.98% and Y-O-Y growth of 4. 1.32%.Chart 1.56 million at the end of Mar-13 to 6.20 million at the end of Jun-13.34 Number of Narrowband subscribers increased from 6.69 million at the end of Jun-13.99%.44% and share of Narrowband subscription is 30. 1. 27 .05 million at the end of Mar-13 to 15.33 Number of Broadband subscribers increased from 15. registering a quarterly growth of 0.32 In the internet subscription (except internet access by mobile devices). share of Broadband subscription is 69.13: Trends in Internet subscription 1.

Ltd. Power Grid Corporation of India Ltd.. The list is at Annexure-1. 28 .36 As per the report received from SPs. Software Technology Park of India and RailTel Corporation of India Ltd. 32 ISPs are providing Internet Telephony services presently.6.38 The International Internet bandwidth owned by various SPs is reported to be 1179 GB during the quarter ending Jun-13 as compared to 745. ERNET India.Chart 1. Internet Service Providers (except internet access by mobile device) Note : PSU includes BSNL. Pvt. West Bengal Electronics Industry Development Corp.23%. 1.. MTNL.07%. ISP Connectivity 1.35 The total Internet leased line customers stood at 41. Internet Telephony 1.041 at the end of Mar-13. registering an increase of about 1. 1.41 GB at the quarter ending Mar-13. there are 5295 Cyber Cafes during the quarter ending Jun-13 as compared to 7930 in the previous quarter registering a decrease of 33.37 As per the reports available with the TRAI..481 at the end of Jun-13 as compared to 41.14 : Trends in subscribers (in Million) of PSUs Vs. Gujarat Info Petro Ltd.

7 1. Ltd.47 1210800 5.65 1. You Broadband & Cable India Private Limited Beam Telecom Pvt.86 9.13 11. A All India 2 Reliance Communications Infrastructure Limited Mahanagar Telephone Nigam Ltd.13% of the market share with reported subscriber base of 13. Hathway Cable & Datacom Pvt.) Tata Communications Limited Total of Top 10 ISPs B Service Area Subs 13158831 2596164 1977627 1413929 368435 361252 294211 269196 A All India 119367 B Kerala/ Tamil Nadu 115545 Others Grand Total Share (%) 60.98 million). A All India B A A Delhi & Mumbai All lndia All India A All India B Andhra Pardesh Andhra Pradesh 3 4 5 6 7 8 9 10 Tikona Digital Networks Pvt Ltd Quadrant Televentures Ltd.No SP Category 1 Bharat Sanchar Nigam Ltd. 29 .68 1.Table 1.04 6.47% of the total Internet subscriber base (excluding subscribers of internet access by mobile devices).60 million) followed by MTNL (1.53 20674557 94.40 Top 10 SPs together hold 94.39 BSNL holds 60. Bharti Airtel Ltd.34 1.23 0.16 million Internet subscribers at the end of Jun-13.22 : Internet Subscriber Base & Market share of top 10 SPs (except internet access by mobile devices) S.53 21885357 1. Ltd. Reliance is at second position (2.46 1. Detailed table with subscriber numbers of all the SPs is available at Annexure-1. (HFCL Infotel Ltd.55 0.

15: Growth in subscriber base achieved by top ten ISPs (except internet access by mobile devices) Chart 1.16: Technology trends for Internet Access including Broadband Service (except internet access by mobile devices) 30 .Chart 1.

41 DSL (Digital Subscriber Line) is the most preferred technology used by the Service Providers to provide Broadband Services and it constitutes 84.28%). Chart 1.18: Speed Category wise data on Internet/broadband subscribers (except internet access by mobile devices) for top 10 States 31 . followed by Ethernet LAN (6.54%) and Cable Modem (5.17 : Composition of Broadband subscribers (except internet access by mobile devices) .38% of total broadband subscribers.Technology wise 1.Chart 1.

45 Bharti Airtel is a leading service provider with market share of 26.98 1. 1.47 0.09 Note : BSNL has not provided their reports. Out of these 13 service providers. Tamil Nadu is at second place in internet and broadband subscriber base. 32 . 23.42 Maharashtra is having largest Internet (<256 Kbps) and Broadband (>=256 Kbps) subscriber base in the country. of subscribers 46172333 41198337 33425870 28678982 13422309 3491430 2968076 2871162 2592665 1142733 374148 165313 176.503.63 1.44 In the month of Jun-13.e.21 0. 1. BSNL has not provided their reports. 176.43 13 service providers are providing internet services through mobile devices.34 18.16 23.358 Market Share (%) 26.1. Quadrant Total Total No.34% and Idea Cellular (18.213 : Service Provider wise Subscriber base and Market Share of internet access by wireless phone subscribers Sl.68 1. 1 2 3 4 5 6 7 8 9 10 11 12 Service Providers Bharti Vodafone Idea Cellular Reliance Aircel MTNL Unitech Wireless Tata Loop Mobile Sistema Shyam Videocon Telecommunications Ltd. Part-II : Internet Access through Mobile Devices 1.60 1.94 16. Table 1.16%.94%) in internet access by mobile devices subscribers at the end of Jun-13. 12 service providers have submitted their performance monitoring report.50 million subscribers accessed internet through mobile devices as per the information received from 12 service providers (except BSNL). No.65 0. followed by Vodafone i.25 7.

2157661 Mizoram. Meghalaya.24 : Service Area wise Subscriber base of internet access by mobile devices S.19 : Technology Trend for internet access by mobile devices.50 BSNL has not provided its report. State Subscriber base 1 Uttar Pradesh (including UP(E). UP(W) & Uttaranchal) 18766202 2 Maharashtra (including Goa) 14839918 3 Delhi 14048926 4 Andhra Pradesh 12408885 5 Gujarat (including Dadar and Nagar Haveli) 11460037 6 Mumbai 12001378 7 Tamilnadu (including Pondicherry) 10854642 8 Bihar (including Jharkhand) 9743150 9 Madhya Pradesh (including Chhattisgarh) 9825587 10 Karnataka 9631010 11 Rajasthan 9034834 12 Kerala 7366370 13 Punjab (including Chandigarh) 7186837 14 West Bengal (including Sikkim & A&N) 6159098 15 Kolkata 4125124 16 Haryana 3946566 17 Chennai 3356437 18 Orissa 3159996 19 Assam 3125896 20 North East (including Arunachal Pradesh. No. Nagaland. 33 . Manipur and Tripura) 21 22 J&K Himachal Pradesh Total In Million Note: 1914871 1389933 176503358 176. Chart 1.Table 1.

1.* Total Subscriber Base as on 31. 1. 3 Smartalk Pvt Ltd.13 %age Growth in Subscribers %age in Market Share 32397 31006 -4. 4 QuickCall 5 Bhilwara Telenet Services Pvt.27 1.Ltd.Service Provider wise Sr.25 : PMRTS Subscriber base .265 at the end of Mar-13 to 38.29 81. 34 .PMRTS & VSAT Public Mobile Radio Trunk Services (PMRTS) Table 1.23 1474 1939 31.55 5.10 599 708 18.00 38265 38002 -0.59 3489 3880 11.06. No.21 10.00 0.46 The subscriber base of PMRTS decreased from 38.13 Subscriber Base as on 30.20 1.47 Detailed table on Service Area wise subscriber base of PMRTS is at Annexure-1.Section E : Other Value Added Services .03.69%. 6 India Satcom Ltd. reported that their MRTS department is non-functional and they do not have any subscriber.8.69 *M/s India Satcom Ltd.002 at the end of Jun-13 with quarterly decline rate of 0.86 0 0 0.Ltd.21 306 469 53. Name of the Service Provider 1 Arya Omnitalk Radio Trunking Services Pvt. 2 Procall Ltd.

9 Bharti Broadband 1377 130 179830 7 129 184414 -99.53 26.Chart 1.6 49088 22842 1.5 7 1661 1713 3.0 0.9 6 Essel Shyam 2728 2728 0.9 8 Infotel Satcom Infinium India Ltd.49 -0.66 12.55 0. No Name of Service Providers Subscriber base at the Quarter ending %age Growth Mar-13 Jun-13 Market Share (%) 2 Hughes Communications Ltd.1 1 Total 68108 73045 7.25 39.13 0.4 35 .6 12.26: VSAT Service Providers currently providing service & their subscriber base Sr.41 1.20: Number of PMRTS subscribers & Rate of Growth (%) Very Small Aperture Terminal (VSAT) Table 1.69 6.0 5 BSNL 12573 12660 0.77 2.00 1. Bharti Airtel Limited 3 Tatanet Services 48405 22498 4 HCL Comnet 22350 22202 -0.

045 continues to be the market leader. Chart 1.50 Infinium India Ltd.21: Number of VSAT Subscribers & Rate of Growth (%) 36 .830 at the end of Mar-13 to 1. HCL Commet and Bharti Broadband have registered decline in VSAT subscribers in this quarter.79.414 at the end of Jun-13.55%.49 Hughes Communication Limited with subscriber base of 73. Net additions during the quarter has been 4. 1.1.84.584 and the quarterly growth rate is 2. 1.48 The total number of VSAT subscribers increased from 1.

2013 in the various service areas. 2013 to 30th June. Mumbai & Kolkata. 37 .Chapter 2 : Revenue and Usage ---------------------------------------------------------------------------------------------------------------   For all the parameters. who have been providing service during the entire period from 1st April. as part of TN ARPU arrived after adjusting interconnect charges The data contained in the section A & B covers the licensees. Data for Chennai service area has been included in Circle A. Metros indicate data for Delhi.

84 -0.E.1: Break-up of Outgoing minutes from Home Service Area (HSA) .E.83 27 30 38 -7.75 11.02 1.69 831.95 12.2% Intra-circle to other Mobile 37.GSM Service Parameter Q.65 199 197 178 0.00 -3.58 189 185 167 1. 38 .73 Share of Prepaid (%) Incoming MOU* per sub.1% ILD Mobile 0. QoQ %age YoY %age Q.34 96. per month Outgoing MOU* per sub.54 96.5% 2.1 The following chart depicts prepaid subscribers as a % of total subscribers as on the last day of the respective quarters for various categories of circles.Section A: GSM Service Table 2.6% Inter-circle to Fixed 0.1: Key Indicators .73 -28.14 16.2% 6.21 96. Jun-12 change over change over Jun-13 Mar-13 Mar-13 Jun-12 Subscriber Base (million) 801.4% Intra-circle to own Mobile 43.62 793.13 -0.1% Intra-circle to Fixed 1.GSM Service Inter-circle to other Mobile Inter-circle to own 11. Q.E. per month Average Revenue Per User (ARPU) per month * Minutes of Usage Chart 2. per month Outgoing SMS per sub.19 111 105 95 6.

Circle A

Circle B

Circle C
Mar-13

Metros

96.21%

96.34%

88.28%

88.77%

98.29%

98.33%

97.96%

98.02%

95.50%

100%
95%
90%
85%
80%
75%
70%
65%
60%

95.68%

Chart 2.2: Proportion of prepaid subscribers - GSM Service

All India

Jun-13

Note: Subscriber figures are closing figures as on the last day of the respective quarters

2.2

Market share of prepaid segment slightly declined from 96.34% at
the end of Mar-13 to 96.21% at the end of Jun-13.

2.3

The ARPU per month (all India, blended) increased from Rs. 105 in
Q.E. Mar-13 to Rs. 111 in Q.E. Jun-13. The following table presents
the ARPU per month for various categories of circles and various
platforms for payment viz. post-paid and pre-paid.
Table 2.2: Monthly ARPU - GSM Service
(` per month)

Circle category
Circle A
Circle B
Circle C
Metro
All India
All private SPs
BSNL/MTNL

Postpaid

Prepaid

Blended

459
445
460
542
480

102
94
97
94
97

117
101
103
145
111

491
403

101
69

116
81

39

2.4

The ARPU per month for pre-paid segment increased from Rs. 89 to
Rs. 97 while the ARPU per month for post-paid segment decreased
from Rs. 519 to Rs. 480. The service providers have started
providing split of revenue from inroamers between post-paid and
pre-paid (based on some reasonable estimates), which was so far
being reported under postpaid by most of the service providers. This
has been one of the factors which have resulted in the decline of
postpaid ARPU and increase in prepaid ARPU.

2.5

The following table presents the composition of ARPU per month in
the Q.E. June 2013.
Table 2.3: Composition of ARPU per month - GSM Service

S.
No.

Revenue (excl.
service tax) per
subscriber per
month (in Rs.)

Item

1

% share of
total revenue
from
subscribers

Usage from Home Service Area

1.1.

Rental Revenue

19.54

15.79

1.2.

Revenue from calls

72.53

58.60

1.3.

Revenue from SMS

3.99

3.22

1.4.

Revenue from data usage

10.02

8.10

1.5.

Revenue from other VAS

7.33

5.92

2.07

1.67

8.28

6.69

123.77

100

1.6.
Other revenue
2
Usage outside Home Service Area
2.1.
Revenue from outroamers
Total revenue from subscribers
3
(1+2)
Net inter-operator settlement
4
charges receivable *
Net Revenue (ARPU) per month
5
(3+4)

-12.32
111.45

* includes Interconnect Usages Charges and roaming settlement charges
2.6

From the above table, it may be seen that the net inter-operator
settlement charges payable (Rs. 12.32) accounts for 9.96% of the
total revenue from subscribers.
40

2.7

On an all India average, the overall MOU per subscriber per month
increased from 383 in QE Mar-13 to 388 in QE Jun-13. The
following table presents the total minutes of usage (MOU) and SMS
usage (usage from, and outside, the home service area) per
subscriber per month for various categories of circles.

Table 2.4: MOU per subscriber per month - GSM Service
MOU per subscriber per month
Postpaid
Incoming
MOU

Total
MOU

Outgoing
MOU

Incoming
MOU

Total
MOU

Outgoing
MOU

Incoming
MOU

Total
MOU

Blended

Outgoing
MOU

Circle
category

Prepaid

Circle A

587

430

1017

172

174

346

190

186

376

Circle B

581

406

986

165

193

358

174

197

371

Circle C

530

428

958

186

231

418

192

235

427

Metro

568

392

960

201

176

377

243

201

444

All India

576

414

990

174

191

364

189

199

388

2.8

The overall ratio of incoming MOU and outgoing MOUs was 51:49
during the quarter ending Jun-13 as against 52:48 in the previous
quarter.

2.9

Outgoing SMS per subscriber per month decreased from 30 in Q.E.
Mar-13 to 27 in Q.E. Jun-13. The following table presents the
outgoing SMS usage (usage from, and outside, the home service
area) per subscriber per month for various categories of circles and
various platforms for payment viz. post-paid and pre-paid.

41

TRAI has started seeking information on usage by outroamers (MOU and outgoing SMS).48% 42 .52% Minutes of use from HSA 97.3 : Minutes of Usage by Outroamers as a % of Total Minutes of Usage Minutes of use by outroamers (outside HSA) 2. June 2013.10 Beginning Q.E. Chart 2. The charts given below provide the usage by outroamers as a percentage to total usage.Table 2.5: Outgoing SMS per subscriber per month .GSM Service Circle category Circle A Circle B Circle C Metro All India Outgoing SMS per subscriber month Postpaid Prepaid Blended 73 49 43 77 67 39 16 16 34 26 40 17 17 39 27 2.

79% Outgoing SMS from HSA 97.63 36.22 53.52 10.15 43 .91 14.14 11.48 0.% IntraCircle circle to circle to category wireline own wireless Circle A 1.37 4.43 0.Chart 2.13 Circle C 1.24 46.58 27.% Inter. Table 2.78 30.11 The following table presents the percentage break-up of outgoing minutes of usage from home service area between various categories of termination networks.41 % Intracircle to other wireless % Inter.% Intercircle to circle to circle to wireline own other wireless wireless % ILD 42.58 5.48 0.07 0.86 0.20 32.69 21.70 0.21% 2.44 0.06 Metros 2.69 40.45 9.15 Circle B 1.30 5.91 0.35 All India 1.16 37.44 6.57 0.6: %Break-up of Outgoing minutes from Home Service Area (HSA) % Intra.4: Outgoing SMS Usage by Outroamers as a % of Total Outgoing SMS Usage Outgoing SMS usage by outroamers (outside HSA) 2.56 43.03 8.34 0.

E. Chart 2. Chart 2.34% Incoming 41.13 The usage pattern of outroamers i.e.33% Outgoing STD 24.6: % Break-up of minutes of usage of outroamers (usage from outside the Home Service Area) Outgoing .63% Outgoing local 33. usage from outside the home service area shows that incoming minutes accounts for about 42% of the total minutes of usage by outroamers. 13% 2.14 The chart given below presents the break-up of minutes of usage of outroamers during the Q.2.12 The chart given below presents the percentage of subscribers who availed roaming services (outroamers) during the quarter.5: % subscribers who availed roaming services during the quarter % subscribers who availed roaming services during the quarter. June 2013. 2.70% 44 .ISD 0.

average subscriber outgo per outgoing minute for usage from Home Service Area (HSA) as defined below would be a realistic indicator of average tariff. of outgoing minutes from HSA Table 2.9 All India average subscriber outgo per outgoing minute increased from `0.68 0.58 0.7: Average subscriber outgo per outgoing minute from HSA GSM Service (` per month) Circle Category Postpaid Prepaid Blended Circle C 0.44 0.Average Subscriber outgo* per Outgoing Minute for usage from Home Service Area (HSA) 2.52 0.15 The tariff plans are of bundled nature and the trade-off is generally between monthly fixed charges and variable (call) charges.58 0.50 Circle A Circle B 2.65 0.48 0.52 0. Therefore.52 0.48 in QE Mar-13 to `0. 45 .45 Metros 0. Average Subscriber Outgo per Outgoing Minute for usage from HSA = Rental revenue + revenue from outgoing calls from HSA No.48 0.61 0.56 All India 0.50 in QE Jun-13.49 0.

1 Local (Intra-circle) 136 133 142 150 154 3.3 0. ARPU (` Per month) Jun-12 Sep-12 Dec-12 Mar-13 Jun-13 95 95 98 105 111 2.1.3 0.3 0. Outgoing MOU per subscriber per month 3.48 0.Table 2. Outgoing SMS per subscriber per month SMS 38 36 39 30 27 5.47 0. Average subscriber Outgo per outgoing minute from HSA (`) 0.48 0.GSM Service Parameter 1. 46 .3 4.48 0.10 Service Area wise statistics are available at Annexure-2.3 0.3 ILD 0. MOU per subscriber per month 346 343 360 383 388 3.50 2.8: Trends of Key Parameters .2 NLD (inter-circle) 31 32 33 35 35 3.

8 Outgoing MOUs per subs per month 141 146 4.2 Incoming MOUs per subs per month 134 132 -1.9 ARPU (` Per month) 95 98 3.7: %Break-up of Outgoing Minutes from Home Service Area (HSA) .7 90.11 The following chart depicts % break-up of outgoing minutes from home service area (HSA): Chart 2.9: Key Indicators .5 -0.Section B: CDMA .CDMA Full Mobility Service 47 .2 * Subscriber figures are closing figures as on last day of the quarter.CDMA Full Mobility Service Parameter QE Mar-13 QE Jun-13 % Change Subscriber Base in millions* 61.Full Mobility Service Table 2.1 Share of Prepaid (%) 90.5 58.3 -5.1 Outgoing SMS per subs per month 18 17 -2. 2.

CDMA Full Mobility Service 2.66% in QE Mar-13 to 90. Chart 2. Table 2. post-paid and prepaid.10: Monthly ARPU .12 The following chart depicts prepaid subscribers as a % of total subscribers as on the last day of the respective quarters for various categories of circles.13 Market share of Prepaid segment slightly declined from 90.2.14 The following table presents the ARPU per month for various categories of circles and various platforms for payment viz.CDMA Full Mobility Service (` per month) Circle category Postpaid Prepaid Blended ARPU Circle A 461 66 116 Circle B 388 53 71 Circle C 469 63 82 Metro 480 67 123 All India 453 61 98 48 . 2.8: Proportion of prepaid subscribers .49% in QE Jun-13.

64% from Rs.3 1.) Item Usage from Home Service Area Rental Revenue Revenue from Calls Revenue from SMS Revenue from data usage Revenue from other VAS Other Revenue Usage outside Home Service Area Revenue from Roaming Total Revenue from Subscribers (1+2) Net inter-operator settlement receivable* Net Revenue (ARPU) (3+4) % Share of total revenue from subscribers 21.6 2 2. from 274. Table 2.08 in QE Jun-13.07 1.95.18 The total MOU per subscriber per month increased by 1.04% from Rs.2 1.17 The total MOU per subscriber per month increased by 1.45 39.453.02 3.61. The outgoing MOUs increased by 4.26% from Rs.62 100% -8.25 in QE Mar-13 to Rs.28 3.92 in QE Mar-13 to 278.98.23 106.87 3.76%.11% whereas incoming MOUs decreased by 1. 2.92 in QE Mar13 to Rs.64 1.82 0.35 * Includes Interconnect Usage Charges and roaming settlement charges 2. 1 1.15 The All India blended Average Revenue Per User (ARPU) per month has shown an increase of 3.24%.28 in QE Mar-13 to Rs. ARPU for Postpaid service has decreased marginally by 0.92 in QE Mar-13 to 278.11: Composition of ARPU per month.2.44 3.11% whereas incoming MOUs decreased by 1. No.4 1.5 1.11 36. service tax) per subscriber per month (in Rs.16 ARPU for Prepaid service increased by 3.64 36.32 in QE Jun-13.76%.1 3 4 5 Revenue (excl.CDMA Full Mobility Service S.54 34. from 274.32 in QE Jun-13.35 in QE Jun-13.1 1.28 98. 49 .58.58 0.453. The outgoing MOUs increased by 4. 2.92 20.06 in QE Jun-13.24%.

Table 2.19 Prepaid and postpaid MOUs increased by 0.12 : MOU per subscriber per month – CDMA Full Mobility Service Incoming MOU Total MOU Outgoing MOU Incoming MOU Total MOU Outgoing MOU Incoming MOU Total MOU Blended Outgoing MOU Circle category MOU per subscriber per month Postpaid Prepaid Circle A 291 151 443 110 117 227 133 121 254 Circle B 456 214 670 124 129 253 141 134 275 Circle C 675 356 1031 166 166 332 190 174 364 Metro 311 154 464 132 125 257 157 129 286 All India 347 173 520 125 128 253 146 132 278 Note: MOU indicate total usage i.07% respectively in this quarter. Table 2.32% and 4. usage from and outside HSA 2.13 : Outgoing SMS per subscriber per month – CDMA Full Mobility Service Outgoing SMS per subscriber month Circle category Postpaid Prepaid Blended Circle A Circle B Circle C Metro All India 14 14 13 18 16 20 14 10 22 17 20 14 10 21 17 Note: SMS indicate total usage i. 2.e.20 Outgoing SMS per subscriber per month declined from 18 in QE Mar-13 to 17 in QE Jun-13. usage from and outside HSA 50 .e.

8 38.9 24.6 12.6 0.7 0.7 4.CDMA Full Mobility Service Circle Intra Circle To Wireline (%) Intra Circle to Own Wireless (%) Intra Circle to Other Wireless (%) Inter Circle to Wireline (%) Inter Circle to Own Wireless (%) Inter Circle to Other Wireless (%) ILD (%) Circle A Circle B 2.2 33.9 6.4 1.4 All India 1.3 41.3 4.14: %Break-up of Outgoing minutes from Home Service Area (HSA) .3 34.4 51.2 0.7 0.4 47.9 1.5 2.4 34.7 0.1 9. 51 .Chart 2.3 2.3 2.4 1.8 31.6 3.2 Circle C Metro 1.3 9.6 5.2 44.5 1.1 41.8 2.0 8.21 The chart given below presents the percentage of subscribers who availed roaming services (outroamers) during the quarter.9: Minutes of usage by outroamers as a percentage of total usage Table 2.

15: Average subscriber outgo per outgoing minute from HSA CDMA Full Mobility Service [` Per min] Circle Category Circle A Circle B Circle C Metros All India Postpaid Prepaid Blended 0.71 0.42 52 .29 0.80 0.34 0.11: Percentage breakup of minutes of usage of Outroamers (usage from outside the Home Service Area) Table 2.10: Percentage of subscribers who availed roaming service during the quarter Chart 2.80 0.51 0.34 0.47 0.31 0.57 0.35 0.34 0.42 0.Chart 2.52 0.

42 in Q.24 22 25 21 18 17 0.f. Jun-13.16 0. of outgoing minutes from HSA 2. This decline is majorly on effect of the fact that one of the service provider. This has resulted in decline in Call revenue component of the total call revenue from outgoing calls from HSA which has been used for calculating the average subscriber outgo per outgoing minute.e. ARPU (` Per month) 2.3 ILD 4.E.1 Local (Intra-circle) 96 93 96 114 117 3.Average Subscriber Outgo per Outgoing Minute for usage from HSA = Rental revenue + revenue from outgoing calls from HSA No.23 0. 0. Average subscriber Outgo per outgoing minute from HSA (`) 2.22 All India average subscriber outgo per outgoing minute decreased from Re. 0. has started reporting the revenue from data services separately w.49 0. Mar-13 to Re.49 0. 53 .16: Trends of Key Parameters . which was earlier reporting revenue from data services under the head of „Call revenue‟.2. Outgoing SMS per subscriber per month SMS 5. Table 2.23 Service Area wise statistics are available at Annexure-2. QE June 2013.CDMA Full Mobility Service Parameter 1.17 0.47 0.2 NLD (inter-circle) 19 20 21 26 26 0.42 3. MOU per subscriber per month Jun-12 Sep-12 Dec-12 Mar-13 Jun-13 75 78 80 95 98 229 225 230 275 278 3.15 0.49 in Q.49 0. Outgoing MOU per subscriber per month 3.E.

showing an increase of 11. Chart 2. Total Minutes of Usage (MOU) for Internet Telephony increased from 249.24 The Revenue of the Internet Services (except internet access by mobile devices) as reported by SPs is `3443.90 crores for the quarter ending Jun-13 as compared to `3083.Section C: Internet Service Revenue of SPs 2.62 crores for the quarter ending Mar-13.68% over the previous quarter. 32 SPs are providing Internet Telephony service presently.67% in QE Jun-13.25 As per report submitted to TRAI.57 million in QE Mar-13 to 266. Internet Telephony 2.21 million registering a growth of 6.12: Trends in MOU for Internet Telephony 54 .

Chapter 3 : Financial Data of Telecom Service Sector 55 .

88 2439.53% respectively in the QE Jun-13.98 5.76 3092.02 2860.02 9.25 ILD Others 3419.67 Access Providers Total 56 - .52 1467.30 9. Table 3.1: Gross Revenue (GR).44 57260.55 1469.14 Spectrum Charges 1292.53 8. License Fee and Spectrum Charges (` in Crore) Service GR AGR LF Spectrum Charges 43209.04 35499.06 1340.75 Gross Revenue (GR) Adjusted Gross Revenue (AGR) Pass Through (GR-AGR) 3.78 57260.10 54283. 3.48 9.45 License Fee 2941.09 5.01% in the previous quarter.98 38640.75 513.67 127.2: Service-wise Gross Revenue.28 18620.55 138.1 Gross Revenue(GR) and Adjusted Gross Revenue(AGR) increased by 5.01 35279.50 30492.30 3092.14 1469.14 8.88 2.67 9.45%. 3. Adjusted Gross Revenue (AGR).68 -2.00 11. License Fee (LF) & Spectrum Charges Particulars QE Jun-12 (` in Crore) QE Mar-13 (` in Crore) QE Jun-13 (` in Crore) Q-O-Q % Change Over Mar-13 Y-O-Y % Change over Jun-12 52512.87 1593.49 2240.2 Pass through decreased by 2.52% in QE Jun-13 as against 35.48% and 9.08 19004. whereas on annual basis it has increased by 9.Table 3.85 17013.63 13.06 6415.3 Pass-through charges as % Gross Revenue: 32.23 NLD 8391.02% in the QE Jun-13. Adjusted Gross Revenue.50 38640.

4.91% to the total Adjusted Gross Revenue (AGR) of telecom services.4 Access services contributed 78.6 Monthly ARPU based on AGR for Access services is `113 for the Q. AGR. 3.Chart 3. Chart below shows the trend in ARPU.5 Public Sector Undertakings' share in the Access AGR of telecom services is 12.86% respectively whereas Pass Through charges decreased by 2.83%. License Fee and Spectrum Charges increased by 5.1: Composition of Adjusted Gross Revenue 3. 3.39% and 9.68%. Gross Revenue.62% in QE Jun-13. Jun-13. In Access services.75%. 57 .E. 9.

25 6015.82 39.50 5.63 Videocon Loop 31.21 9.54 9.31 7.39 4234.68 Grand Total (Access) *Data not received.82 264. 58 .Service Provider wise Adjusted Gross Revenue (` in Crore) Service Providers QE Jun-13 QE Mar-13 % Change Bharti 8814.69 592.09 3.60 * * 125.12 BSNL 3278.94 9.95 Idea 4747.68 -16.59 Aircel 1497.57 Reliance 2076.38 442.73 2977.94 8036.43 1966.95 Quadrant Televentures 39.00 10.69 Vodafone 6614.2: Trend in ARPU per month for Access Services Table 3.85 1396.88 27801.46 Sistema Shyam 219.35 - 30492.79 Unitech 457.14 Tata 2081.45 6.3: Access Services .Chart 3.12 12.51 21.18 1.27 MTNL 632.97 1712.

some operators are reporting on payment basis or on estimate basis on projected AGR for next quarter.41 12.88 100.20 A 11690. 2. However.43 C 3669. 3.82 15. Chennai is clubbed with Tamilnadu. 59 .20 34.34 B 10498. 4. The Spectrum charges (mostly) are now reported on “Payment for the current Quarter” basis.44 38.4: Category-wise share in Access Services Adjusted Gross Revenue (AGR) Category Access AGR for QE Jun-13 %age share of AGR (` in Crore) Metro 4634. Metro area includes Delhi. The figures have been regrouped wherever considered necessary for analysis purpose.03 30492.Table 3. Source: Figures are un-audited and as submitted by the Operators.00 Total Notes : 1. Mumbai and Kolkata only.

Chapter 4 : Quality of Service (QoS) 60 .

) (%) Network Related Parameters Network Availability BTSs Accumulated downtime (not available for service) Worst affected BTSs due to downtime Connection Establishment (Accessibility) Call Set-up Success Rate (within licensee's own network) SDCCH/ Paging Chl. Congestion TCH Congestion Connection Maintenance (Retain ability) Call Drop Rate Worst affected cells having more than 3% TCH drop (call drop) rate Connection with good voice quality Point of Interconnection (POI) Congestion (No. 2013 Out Of Out of 218 218 (Nos.07% 61 . 1 (i) (ii) 2 (i) (ii) (iii) 3 (i) (ii) (iii) 4 Parameters Benchmark Quarter Ending March. of CMTS Licensees not Meeting the Benchmarks Sl.2G Wireless Service No.53% ≤ 3% 6 2. No.28% ≥ 95% 0 0 0 0 ≤ 1% 0 0 0 0 ≤ 2% 1 0. of POIs not meeting the benchmark) (Averaged over a period of quarter) ≤ 2% 3 1.46% 0 0 ≤ 2% 1 0.46% 1 0.46% 0 0 ≤ 0.Section A: Quality of Service Performance of Wireless Service Providers Part-I : 2G Wireless Services Table 4.14% ≥ 95% 1 0.5% 5 2.13% 8 4.1: QoS Summary .29% 2 1.) (%) Quarter Ending June.75% 4 2.38% 2 1. 2013 Out Of Out of 187 187 (Nos.07% ≤ 2% 9 4. I.

21% 66 30.59% 6 3.74% 100% within 4 weeks within 1 week of resolution of complaint ≥ 95% ≥ 90% 100% within 7 days 100% within 60 days 62 .) Quarter Ending. 2013 Out Of 187 (Nos.) Out Of 187 (%) ≤ 0. No.13% 6 3. Parameters II.28% 63 33.29% 9 4.95% ≤ 0.13% 6 3. June.69% 9 4.46% 3 1.1% 7 3. 2013 Out Out Of Of 218 218 (%) (Nos.21% 6 2.No.75% 7 3. of CMTS Licensees not Meeting the Benchmarks S.81% 10 4.21% 13 6.1% 5 2.60% 9 4. Customer Service Quality Parameters 5 Metering and Billing (i) (ii) (iii) (iv) 6 (i) (ii) 7 (i) (ii) Metering and billing credibility post paid Metering and billing credibility pre paid Resolution of billing/charging/validity complaints Period of applying credit/ waiver/ adjustment to customer‟s account from the date of resolution of complaints Response time to the customer for assistance Accessibility of call centre/ customer care %age of calls answered by the operators (voice to voice) within 60 seconds Termination / closure of service %age requests for Termination / Closure of service complied within 7 days Time taken for refund of deposits after closures Benchmark Quarter Ending.21% 1 0. March.

of POIs not meeting the benchmark) f. 4. 63 .2 The performance has deteriorated in this quarter as compared to the previous quarter in respect of the following parameters:a. g.1 The performance has improved in this quarter as compared to the previous quarter in respect of the following parameters :a. Time taken for refund of deposits after closures. Period of applying credit/ waiver/ adjustment to customer‟s account from the date of resolution of complaints d. %age requests for Termination / Closure of service complied within 7 days. Metering and billing credibility . %age of calls answered by the operators (voice to voice) within 60 sec e.post paid b. Point of Interconnection (POI) Congestion (No. BTSs Accumulated downtime (not available for service) b. Metering and billing credibility . TCH Congestion c.pre paid c.4. Accessibility of call centre/ customer care h. Connection with good voice quality e. Worst affected cells having more than 3% TCH drop (call drop) rate d. Resolution of billing/ charging/ validity complaints.

1% Idea MTS Vodafone Aircel Metering and billing credibility pre paid ≤ 0.37 NE 2.5% BSNL Aircel BSNL Metering and billing credibility post paid ≤ 0.87 2.70 11.12 0.63 NR 0.41 2. of POIs not meeting the benchmark) ≤ 0.33 3.00 NR 0.15 0.20 3.Table 4.17 0.20 Aircel ASM NE UPW WB KOL 3.2: Parameter wise Analysis of Non-compliance of QoS Benchmarks for 2G Wireless Service Providers Parameter Benchmark Service Provider Service Area Performance BTSs Accumulated downtime (not available for service) (%age) ≤ 2% BSNL Idea ASM 2.70 0.13 0.58 4.21 0.90 6.11 0.54 0.30 2.14 0.1% BSNL Uninor 64 .67 MP ASM DLI NE ASM NE UPW MP 4.33 Aircel Worst affected BTSs due to downtime (%age) ≤ 2% BSNL Idea Vodafone Call Drop Rate (%age) ≤ 2% BSNL Aircel Worst affected cells having more than 3% TCH drop ≤ 3% Point of Interconnection (POI) Congestion (No.00 NR 0.12 0.37 3.21 NR 0.67 BSNL GUJ 2.00 MH MBI ASM KOL MH MP TN UP(E) UP West J&K OR PB UPE MH MBI ASM KOL MH GUJ 0.17 3.34 UPE 2.16 0.

26 45.00 89.06 86.99 NR 0.00 84.64 74.00 NR NR 0.00 NR 48.00 MH NR J&K PB ASM KOL MH NE AP CHN DLI HP KOL KR KTK MH MBI PB RAJ TN UPE UPW DLI KOL MBI OR WB ASM HR 92.67 70.93 60.70 KOL 0.00 NR 0.11 99.13 0.00 .14 84.18 85.00 89.50 62.Parameter Benchmark Service Provider Vodafone Aircel Resolution of billing/charging/ validity complaints 100% within 4 weeks BSNL Period of applying credit/ waiver/ adjustment to customer’s account from the date of resolution of complaints within 1 week of resolution of complaint BSNL Airtel Accessibility of call centre/ customer care ≥ 95% BSNL Aircel Percentage of calls answered by the operators (voice to voice) within 60 seconds ≥ 90% Airtel BSNL 65 Service Area Performance BH KOL UPE CHN MH MBI ASM KOL MH ASM KOL 0.55 71.08 75.90 99.85 72.99 99.64 82.06 19.85 13.00 86.37 79.00 83.00 NR 86.13 0.

83 89.18 79.Parameter Benchmark Service Provider MTS Percentage of calls answered by the operators (voice to voice) within 60 seconds ≥ 90% RCOM CDMA RCOM CDMA RCOM GSM RTL TATA CDMA TATA GSM Uninor 66 Service Area MH NE RJ AP CHN HP KTK MH MP MBI PB RAJ TN UPE AP DLI GUJ HR KR KTK MH MBI PB RAJ TN UPE ASM BH HP MP AP WB KOL KTK AP GUJ MH UPE Performance NR 46.19 75.10 83.80 86.60 .83 86.50 78.05 76.46 86.48 88.53 52.28 60.30 84.42 77.53 84.15 88.15 76.80 70.87 78.20 88.71 88.24 77.82 80.10 81.18 66.48 89.81 85.83 41.59 68.33 69.16 55.92 88.32 83.09 83.59 71.03 72.

Parameter Benchmark Service Provider Vodafone Aircel %age requests for Termination / Closure of service 100% within 7 days BSNL Idea Aircel Time taken for refund of deposits after closures 100% within 60 days Idea BSNL 4.59 75.00 NR The detailed table on Service Provider wise performance of QoS parameters for Wireless 2G Services is available at Annexure-4. 67 .98 NR 0.00 NR AP 99.47 92.1.94 99.63 KOL KTK RJ UP(W) ASM KOL MH 99.67 94.3 Service Area Performance ASM DLI NE CHN PB ASM KOL MH 84.25 NR 0.30 99.00 99.59 88.

00% 0 0 ≤ 0. Table 4.78% 1 1.39% 7 9.4 The summary of performance of 3G service providers (excluding BSNL) who have not met the benchmarks in this quarter is given in below table.3: QoS Summary . 1 2 3 4 Bench mark Parameters Network Availability Connection Establishment (Accessibility) Connection Maintenance (Retainability) Point of Interconnection Node-B's Accumulated downtime (not available for service) (%age) Worst affected Node-B's due to downtime (%age) Call Set-up Success Rate (within licensee's own network) SDCCH/Paging Channel and RRC Congestion (%age) TCH and Circuit Switched RAB Congestion (%age) Call Drop and Circuit Switched Voice Drop Rate: (%age) Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate:-CBBH Connections with good voice quality and Circuit Switch Voice Quality (CSV quality) Point of Interconnection (POI) Congestion 68 QE March 2013 QE June 2013 Out Of 72 (Nos. of CMTS Licensees not Meeting the Benchmarks S.78% 1 1.) Out of 72 (in %) ≤ 2% 2 2.78% 0 0 ≤ 2% 0 0 0 0 ≤ 3% 1 1.56% 1 1.) Out of 72 (in %) Out Of 72 (Nos.39% ≤ 2% 4 5.72% ≥ 95% 0 0.39% ≥ 95% 1 1.39% 0 0 ≤ 1% 0 0 0 0 ≤ 2% 2 2.Part-II : 3G Wireless Services 4.3G Wireless Service No. No.39% .5% 2 2.

4: Parameter wise Analysis of Non-compliance of QoS Benchmarks for 3G Wireless Service Providers Parameter Service Provider Benchmark Service Area Performa nce Node-B's Accumulated downtime (not available for service) (%age) Aircel ≤ 2% CHN 2.58 Aircel ≤ 3% TN 11.5% KOL 1 Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate:CBBH Point of Interconnection (POI) Congestion 4.56 Aircel ≤ 3% BH 12.97 Aircel ≤ 3% PB 11.58 Aircel ≤ 0.5 The details table on Service Area wise performance of QoS parameters for 3G Wireless Services is available at Annexure-4.41 Worst affected Node-B's due to downtime (%age) Aircel ≤ 2% BH 3.37 Aircel ≤ 3% OR 12.30 Vodafone ≤ 3% DL 3. 69 .Table 4.13 Aircel ≤ 3% CHN 12.2.04 Aircel ≤ 3% J&K 5.

00% 0 0.97% 6 5.02% % Fault repaired within 5 days (for rural & hilly areas) 100% 15 14.Wireline Service S.1% 4 3.88% 0 0. Out of 103 In %age Out of 111 In Nos.00% 1 0.00% - - - ≥ 95% 1 0.41% Metering & billing credibility • Pre-paid Resolution of billing/charging/Credit & validity complaints Period of applying credit/ waiver/ adjustment to customer’s account from the date of resolution of complaints Response time to the customer for assistance Accessibility of call centre/ customer care 100% within 4 weeks Within 1 week of resolution of complaint 70 .00% Metering & billing credibility • Post-paid ≤ 0.71% 12 10.01% MTTR Call Completion Rate (in local network) Answer to Seizure Ratio (ASR) Point of Interconnection (POI) Congestion (No.51% 100% 19 18. No.00% ≤ 0.77% 10 9.56% 15 13.5% 0 0. of PoIs not meeting benchmark) ≥ 55% 1 0. of license operators not meeting the benchmarks March.97% 0 0.81% ≥ 90% 13 12.1% 2 1.97% 2 1.51% <8Hrs 8 7. Out of 111 In %age Fault incidences per 100 subs/month % Fault repaired by next working day % Fault repaired within 3 days (for urban areas) ≤5 10 9.62% 15 13.00% ≥ 75 % 0 0. 2013 Out of 103 In Nos.00% ≤ 0.45% 20 18.00% 0 0.00% 0 0.5: QoS Summary . (i) (ii) a (ii) b (ii) c (iii) (iv) a (iv) b (v) (vi) (vii) (viii) (ix) (x) (x) a Parameters Benchmark No.94% 0 0.Section B: Quality of Service Performance of Wireline Service Providers Table 4. 2013 June.80% 0 0.

Therefore.11% 0 0.No of license operators not meeting the benchmarks S. Parameters (x) b %age of calls answered by the operators (voice to voice) within 60 seconds (xi) Termination service (xii) Time taken for refund of deposits after closures / closure Benchmark of ≥ 90% 100% within 7 days 100% within 60 days March. %age requests for Termination / Closure of service complied within 7 days. Out of 103 In %age Out of 111 In Nos.pre paid f.2013 Out of 103 In Nos. No.00% 24 21. % of faults repaired within 5 days (for rural & hilly areas) c. 4. Out of 111 In %age 0 0. 71 .6 The performance has improved in this quarter as compared to the previous quarter in respect of the following parameters:a.62% 16 15. Metering and billing credibility . % of faults repaired within 3 days (for urban area) b.90% NOTE : (1) As per “The Standards of Quality of Service of Basic Telephone Service (Wireline) and Cellular Mobile Telephone Service Regulations.00% 1 0.53% 9 8. 90 Licensees for CCR and 21 Licensees for ASR have been taken into account for the analysis of these parameters. Metering and billing credibility . Call Completion Rate (CCR) d. 2013 June. (2) Most of the SPs have not reported for the parameter “Metering and billing credibility . 2009 “.post paid e. M/s RCOM have reported the ASR for 20 licensed service areas. the service providers who cannot measure and report Call Completion Rate (CCR) due to constraint in network architecture may opt to measure and report their performance on Answer to Seizure Ratio (ASR).pre paid” because most of the service providers are not providing prepaid service in Basic (Wireline) service.

7 The performance has deteriorated in this quarter as compared to the previous quarter in respect of the following parameters:a. GUJ. % of calls answered by the operators (Voice to Voice) within 60 Sec. NE-II)  Accessibility of call centre/ customer care (ASM. JHAR. Chhattisgarh. ASM. Time Taken for refund of deposits after closures Table 4. Accessibility of call centre/ customer care f.No Service Provider Parameters  Point of Interconnection (POI) Congestion. J&K. NE-I. OR. JHAR. J&K. Resolution of billing/ charging/ validity complaints e. UPE.(All Service areas)  Metering and billing credibility •postpaid (UPW. Uttaranchal)  Metering and billing credibility • prepaid (ASM. g. RAJ. UPE.OR. of faults/100 Subs.Wireline S. NE-I. KER. WB)  %age of calls answered by the operators (voice to voice) within 60 seconds (ASM./month) b. Uttaranchal. Faults incidences ( No. Uttaranchal) 1 BSNL  Resolution of billing/ charging/ validity complaints (ASM & Uttaranchal)  Period of applying credit/waiver/ adjustment to customer‟s account from the date of resolution of complaints (A&N. % Fault repaired by next working day c. d.6: QoS Parameters not reported by the service providers . WB ) 72 . RAJ. J&K. BH.KTK. Uttaranchal. UPE. Mean Time to Repair (MTTR).4. GUJ. BH.

/month) (Benchmark ≤5 ) % of faults repaired by next working day (Benchmark ≥ 90% ) BSNL % of faults repaired within 3 days (Benchmark .87 6.61% 97.76% 48.76% 86.46% 97.7: Parameter wise Analysis of Non-compliance of QoS Benchmarks for Wireline Service Providers Service Providers Parameters and Benchmark Faults incidences ( No.81% 65.79% 96.For urban areas: 100% ) 73 Service Area CN J&K KER KOL KTK MH TN UPW Uttaranchal WB A&N AP CN J&K KER KOL KTK MH NE-II TN WB A&N AP Chhattisgarh CN HP J&K KER KOL KTK MH NE-I NE-II PB TN UPW Uttaranchal WB Parameters not met 7.55 5.77% 77.09% 99.45% 98.85 6.16 5.Table 4.59 8.13% 90.72 8.76% 72.10% .86% 75.16% 88.06% 31.93% 89.95% 98.23% 79.40 78. of faults/100 Subs.42% 99.86% 95.64% 63.33% 66.88% 45.85% 71.65 6.82% 65.62% 78.10% 39.07 5.06 12.52% 65.

25% 95.14 42.73% 99.Service Providers Parameters and Benchmark % of faults repaired within 5 days (Benchmark .08% 99.68% 99.30% 72.33% 79.29 78.For rural and hilly areas : 100% ) BSNL Mean Time to Repair (MTTR) (Benchmark ≤ 8 Hrs ) Resolution of Billing/charging/ validity complaints (Benchmark .52% 99.94 86.06 119.94% 99.00% 63.05 25.00% HP HR MP PB UPW AP Chhattisgarh CN HP HR KOL KTK MH 94.46% 87.54% 95.82 10.14% 93.10% 94.85% 94.67% 82.52% 88.100% within 4 weeks) Accessibility of call centre/ customer care (Benchmark ≥ 95%) Percentage of calls answered by the operators (voice to voice) within 60 seconds (Benchmark ≥ 90%) 74 A&N AP Chhattisgarh CN HP J&K KER KTK MH NE-I PB TN UPW Uttaranchal WB Chhattisgarh CN KER KOL KTK MH TN WB Parameters not met 97.00% 58.23% 63.22 13.11% 94.00% Service Area .04% 11.88% 99.46 MH 90.90% 94.33% 36.93% 96.86% 78.00% 56.00% 60.

68% CN 76.1%) Faults incidences (No.00% 97.00% MP 80.36% 93.95% 91.00% 79.00% 88.37% MUM 88.00% 18.79% Service Area .00% 81.00% 82.00% 84.39% 69. of faults/100 Subs.00% DEL GUJ HR KOL KTK MH MP MUM PB RAJ UPE UPW 79.00% 88.41% 55.00% 89.00% 82.00% 82.44 DEL 87.59% DEL 94.00% MH 2.00% DEL 8.55% 95.Service Providers Parameters and Benchmark Percentage of calls answered by the operators (voice to voice) within 60 seconds (Benchmark ≥ 90%) BSNL %age requests for Termination / Closure of service complied within 7 days (Benchmark .00% 86.93% 99.100% ) Time taken for refund of deposits after closures (Benchmark 100% within 60 days ) Accessibility of call centre/customer care (Benchmark ≥ 95%) Bharti Vodafone MTNL Percentage of calls answered by the operators (voice to voice) within 60 seconds (Benchmark ≥ 90%) % of faults repaired by next working day (Benchmark ≥ 90% ) Metering and Billing credibilityPostpaid (Benchmark <0.67% 73.50% KOL 1.35 MUM 5.67% 45.00% 79./month) (Benchmark ≤5 ) % of faults repaired by next working day (Benchmark ≥ 90% ) 75 MP PB TN UPW AP CN KER KOL MH MP NE-I Parameters not met 76.

13 Parameters and Benchmark % of faults repaired within 3 days (Benchmark . 76 .35% PB 81.00% Mean Time to Repair (MTTR) (Benchmark ≤ 8 Hrs ) PB 12.56 Mean Time to Repair (MTTR) (Benchmark ≤ 8 Hrs ) RAJ 8.Service Providers Service Area Parameters not met DEL 95.8 Detailed table containing QoS parameters for all the Wireline Service Providers is given in Annexure-4.62% DEL 95.97% DEL 90.3.For urban areas : 100% ) Resolution of billing/charging/validity complaints (Benchmark ≥ 90% ) MTNL %age requests for Termination / Closure of service complied within 7 days (Benchmark 100% ) % of faults repaired by next working day (Benchmark ≥ 90% ) % of faults repaired within 3 days (Benchmark .00% PB 98.For urban areas : 100%) HFCL Reliance 4.63% MUM 95.56% MUM 94.

90% 1% 99. Dial-up service 4.99% _ Nil 0.00% _ Nil <1% 8 hrs MTNL.00% _ _ Nil 0.005 15 Min MTNL. However. Service Name of Activation the Service time Provider Time to Access Mean time to Restore Service Accessibility GOS on of faults the link Probability of accessing the ISP resulting as connect ISP node (%) node per ing to unavaila PSTN node subscriber 1st 2nd 3rd to ISP complaints Attempt Attempt Attempt bility in a month 6 hrs 30 Sec 80. The following Dial-up Access service providers that come under top twenty have been taken into account for the analysis in the quarter ending June. out of the 14 ISPs only 09 ISPs come under the purview of top twenty internet service providers.00% >0.00% 30 Min 1 in 100 3 days 1 BHARAT SANCHAR NIGAM LTD. INFRASTRU CTURE LTD.00% 90. 2013.01 5 Min BHARTI AIRTEL LTD.Section C : Quality of Service Performance of Dial-up/ Broadband Service A. MUMBAI Immediate 26 Sec 100.80% 100.00% 100.79% 99. DELHI Instantane ous 30 Sec 99.015 % ( DNF) .90% 99.9 Out of 186 Internet Service Provider (ISP). Online 30-40 Sec 99. Table 4.8: Performance on ISPs Quality of Service Performance of Internet Service Providers on Quality of Service Parameters Dial-up access Sr. Same day 34 Sec 99.59 hrs 3 4 77 <0.00% 99. only 14 ISPs are providing Dial-up service. Online <20 Sec 98.01 3.00% 100.90% 7 hrs 2 RELIANCE COMM. No . who are providing internet service.00% 99.

78 . No.00% 100.00% 100. 99.99% 6 TATA COMMUNICATI ONS LTD. and M/s BSNL have met the TRAI benchmark of 30 sec.00% 32 Minutes <1% 2.10 All the ISPs who have reported the data have met the TRAI benchmark of 6 hrs. 6 hrs 30 Sec 80.99% 100.50% 30 Sec >80.00% 90.00 % - 20 Minutes <1% <24 hrs 09 BROADBAND PACENET INDIA PVT. NA 30 Sec 99. Online 30 Sec 80. LTD.33 hrs 99.00% 90.11 All the ISPs except M/s Bharti Airtel Ltd. LTD.00% 0.00% 5 QUADRANT TELEVENTURES LTD.95 hrs 08 GUJRAT TELELINK PVT. 2-3 Minutes 15 Sec 99.Performance of Internet Service Providers on Quality of Service Parameters Dial-up access Mean time to Restore of GOS on the faults Probability of accessing Service link resulting as ISP node the ISP node (%) Activation connecting per Name of the Time to unavailabili time to PSTN subscriber Service Provider Access ty in a 1st 2nd 3rd node to ISP complaints month Attempt Attempt Attempt Service Accessibility Sr.00% 99. 99.002 3.00% % <2% >98% 24 hrs Note:NR= Not Reported DNF-Data Not in Format Not meeting the benchmark Service Activation Time 4.001 6.00 99.18 hrs 07 TATA Online TELESERVICES 15 Sec Immediate (MH) LTD.00 % _ 100.00% 100. Time to Access 4.00 % 30 Min 1 in 100 3 days - NA 0.

14 All the ISPs except M/s Broadband Pacenet. ISP Node unavailability 4. Grade of Service 4. who have reported the data met the benchmark for this parameter.15 All ISPs have met the TRAI benchmark.13 All the ISPs except M/s BSNL. M/s Tata Communications and M/s Broadband Pacenet have met the TRAI benchmark for the parameter “ISP node unavailability in a month (30 Minutes)”. 90% for second attempt and 99% for third attempt in this quarter.Probability of Accessing the ISP Node 4. Mean Time to Restore (MTTR) 4.12 All the Internet Service Providers have met this benchmark of 80% for first attempt. 79 .

of customers to whom rent rebate is given in minimum monthly charges or equivalent usage allowance for delay in fault repair 3 Billing Performance 3. Chandranet Pvt Ltd.08% 22 19.2 2 2.89% 16 14. Broadband Service 4.5 %age of cases to whom refund of deposits is made within 60 days of closures 80 . 1 1.54% =>99% 17 18.9 : Summary of Performance of Service Providers against identified parameters S.4 Parameters Service Provisioning/ Activation Time %age of connections provided within 15 days of registration of demand Faults Repair/ Restoration Time % of faults repaired by next working day % of faults repaired within 3 working day Benchmark No.) Out of 94 (in %) Out of 114 (in Nos.) Out of 114 (in %) 100% 14 14.77% 100% in =< 15 working days No.29% <2% 100% within 4 weeks 100% within 60 days 0 0 0 0 1 1.0% >90% 15 15. 2013 June.16 Out of 161 Broadband Service providers. of Licensees not Meeting the Benchmarks Quarter Ending.4 %age of complaints resolved within 4 weeks 3. March. as the remaining 4 service providers viz.50% 0 0 10 8.3 2.06% 4 3. Table 4.B. No.000 and these 35 Service providers share the 99. 2013. Zylog Systems.95% 20 17.08% of total subscriber base.2 2. This report covers performance of 31 broadband Service Providers vis-à-vis the QoS benchmarks prescribed by TRAI. Quarter Ending.3 %age of bills disputed 3. Home Systems and Ankhnet Informations have not submitted their report for the QE June. 35 Service Providers are having subscriber base >10. 2013 Out of 94 (in Nos.

19% 4 3.92% >98% 81 .2 4.3 Parameters Benchmark Quarter Ending.3 5 5.06% 1 0. 2013 Out of 94 (in Nos.) Out of 94 (in %) Out of 114 (in Nos.12% 22 19.7 5.63% <1% 26 28.29% 3 3.3 7 8 8.19% 3 2. No.No.1 8.2 5. of Intra network links having Bandwidth utilisation >90% during peak hours (TCBH) No.8 6 6. June. March.50% 29 30. 2013 Quarter Ending.87% >98% 3 3.4 5.42% <120 ms 0 0 0 0 <350 ms 0 0 0 0 <800 ms 0 0 0 0 Response Time to the Customer for assistance %age of calls answered by operator (Voice to voice) within 60 sec %age of calls answered by operator (Voice to voice) within 90 sec Bandwidth utilisation/ throughput No.85% 25 0 0 2 1.72% 21 18. of Licensees not Meeting the Benchmarks S. of Upstream links for International connectivity having bandwidth utilisation >90% during peak hours (TCBH) % International bandwidth utilization during peak hours (TCBH) (Enclose MRTG) Broadband Connection Speed available (download) from ISP node to user Service Availability/ Uptime (for all users) in %age Service availability/uptime (for all users) in %age Packet loss (for wired broadband access) in % Network latency (for wired broadband access) User reference point at POP/ISP Gateway node to IGSP/NIXI User reference point at ISP Gateway node to International nearest NAP port abroad (terrestrial) User reference point at ISP Gateway node to International nearest NAP port abroad (satellite) >80% 21.) Out of 114 (in %) >60% 0 0 19 16.66% >80% 2 2.75% 1 1. 4 4.2 8.

AP(99.All India (37. MH&Goa(98. WB(92. Kerala(62.66%) Tata Communications .56%) Hathway. Assam(72. Mumbai(85.35%) Hathway. J&K(88.50%).10: Parameter-wise Analysis of non-compliance of QoS benchmarks for Broadband Service Providers Sl.All India (22.Andhra Pradesh(99. WB(90. TN(88.00%) Atria Convergence. Kerala(80.30%).98%) Sify.33%) You Broadband. KTK(77.30%).HP(66.00%) Beam Cables.Goa(97. TN(97. AP(97.60%). Chennai(83. AP(83.70%).03%). A&N(78. Jharkhand(90.00%).67%).67%) Sify.00%) Beam Cables.67%).20%).30%).00%) Sify.All India (75.93%) Atria Convergence •All India (93.Table 4.Andhra Pradesh(77.10%).80%) Jharkhand(82.Hyd (96. A&N(96. Assam(83. Assam(94. TN(98. TN(75.00%) Tata Communications . No. KTK(96.00%) Quadrant Televentures • Punjab(99.40%).10%).80%).KTK(97.50%).67%) You Broadband .00%) You Broadband.00%) BSNL.Hyd(68.70%).Mumbai(84.Guj(87. Kerala(84.23%).60%).70%) Jharkhand(87.00%).HP(66.00%).Andhra Pradesh(89.00%). Chennai(85. Bihar & Jharkhand(33.00%) Faults Repair /Restoration Time % of faults repaired by next working day % of faults repaired within 3 working day >90% = >99% BSNL.00%) 82 .00%). TN(80. A&N(90.All India(89.Mumbai(92. J&K(76.12%).KTK(94.00%).00%).60%) MTNL • Delhi(98.00%).All India (83. Chennai(95.00%).All India(42. Kerala & Lakshwdeep(98.70%) MTNL • Delhi (84.70%) MTNL • Delhi(95. 1 2 Parameters Benchmarks Service Provisioning/ 100% in =< 15 Activation Time working days  %age of connections provided within 15 days of registration of demand Name of Service Provider not Meeting the Benchmark BSNL.00%).00%) Atria Convergence.60%).92%).00%). WB(75.70%).00%).

00%). Orissa (99.00%).95%).00%).All India(32.36%). Kol(49. HR(43.00%).Sl.All India (68.Delhi (99. MP(64. AP(54.33%).55%).64%).All India(1.03%).15%).Chennai (94.66%). AP(43.00%) Response Time to the Customer for assistance %age of calls answered by operator (Voice to voice) within 60 sec %age of calls answered by operator (Voice to voice) within 90 sec Benchmark 100% Benchmark >80% BSNL.MH(43.13%). Guj(34. J&K(97.00%) Atria Convergence .00%).00%).67%). UP(W)(5. KTK(2.00%).33%).00%). Bihar(17. KTK(76. MH(10.67%). Orissa (98. MH (49. HP (30. UP(W)(8.86%).J&K (97.91%).00%). Guj(41. TN(27.68%) You Broadband. MP(57.00%).00%). Bihar(21. Raj(0. Chennai(14. Guj(19.91%). Pun(45. AP(50.56%). HR(14.00%) BSNL .51%).06%).AP(46.19%) You Broadband .82%) MTNL . Chhatisgarh(19. Chhatisgarh(26. Guj(48. Chennai(20.26%).77%).All India (78. Parameters 3 Billing Performance %age of billing complaints resolved within 4 weeks %age of cases to whom refund of deposits is made within 60 days of closures 4 Benchmarks 100% within 4 weeks 100% within 60 days Name of Service Provider not Meeting the Benchmark BSNL . Guj(20. HP (26.69%) MTNL • Mumbai(44. Kol(67.71%).35%) MTNL • Mumbai (49.00%).54%). TN(24. HR(20.00%).95%).95%).67%). Pun(53. MH(13.AP(39. Raj(0. KTK(23.29%) BSNL .00%) 83 .51%) D-Vois. No. TN(36.00%).07%).67%). KTK(3.00%).58%).74%) You Broadband . MH(34.

Parameters 5 Bandwidth utilisation/throughput No.38%) Gujarat Telelink . Benchmarks Benchmark 0 Benchmark 0 Benchmark <90% Benchmark > 80% Benchmark >98% Name of Service Provider not Meeting the Benchmark Tikona Digital .Sl.00%) Syscon Infoway.Gujarat (93.Mumbai(7 links) Five Networks .All India (1 link) Noida Software • All India (215 links) BSNL. No.90%) 4.A&N (43. of Upstream links for International connectivity having bandwidth utilisation >90% during peak hours (TCBH) %age of International Bandwidth utilization during peak hours (TCBH) (Enclose MRTG) Broadband Connection Speed available(downloa d) from ISP node to user Service availability/uptim e (for all users) in %age 6.4.Mumbai (96. 84 .All India (4 Links) Citycom Networks • All India (3 links) Southern Online Bio technologiesAP(30 links) Bharti Airtel • AP (92.All India (1 Link) Rajesh Multichannel. of Intra network links having Bandwidth utilisation >90% during peak hours (TCBH) No.29%) Packet Loss Packet loss (for wired broadband access ) in %age Benchmark <1% BSNL • All 26 Service areas (1.17 Detailed table containing QoS parameters for all the Broadband Service Providers is given in Annexure-4.All India (91 links) Five Networks.00%) BSNL .All India (96.00%) Tata Communications • Kerala & Lakshwdeep (96.All 26 Service areas (25 Links) Syscon Infoway.30%) Indusland Media & Communications Ltd .

Chapter 5 :
Performance of Cable
TV, DTH and Radio
Broadcasting Services

85

Table 5.1: Key Parameters
S.No

Parameter

QE
Mar-13

QE
Jun-13

828

795

159

119

124

110

242

242

6

6

4

Number of private satellite TV channels
registered with Ministry of I&B
Maximum number of Pay TV Channels carried
by certain cable operator in non-CAS areas
Maximum number of Free to Air (FTA) TV
Channels carried by certain cable operator in
non-CAS areas
Private FM Radio stations in operation

5

Private DTH Operators

6

Licensees of community radio stations

189

192

7

Operational community radio station

148

150

1
2
3

Cable TV Services
5.1

Chart 5.1 depicts the maximum number of Free-to-Air (FTA) channels,
Pay channels and local channels being carried by the Multi System
Operators (MSOs) in their network across the country. This is based on
the reports received from some of the major service providers regarding
the number of channels being carried by them in their networks
analogue and/or in digital form. These channels have been reported
across different networks of the service providers having different
combinations of pay, FTA and Local channels in their network.

5.2

The maximum number of Free-to-Air (FTA) and Pay Channels
reportedly being carried in the cable networks in non-CAS areas are
110 and 119 respectively in the QE Jun-13. However, these numbers
relate to different networks and hence cannot be added for arriving at
the total number of channels being carried in network.

86

Chart 5.1: Maximum number of TV Channels being carried by
certain Cable operators in their networks

5.3

Maximum number of TV channels (Pay, FTA and Local) being carried by
any of the reported MSOs is 228 whereas in conventional analogue
form, the maximum number of channels being carried any by the
reported MSOs is 100 channels.

5.4

The digitization of cable TV sector is in progress in a phase manner in
the country. The first phase for migration to Digital Addressable Cable
TV System was 31.10.2012 and second phase was 31.03.2013. The
final schedule notified by the Government for migration to Digital
Addressable Cable TV System is given in Table-5.2.
Table 5.2 : Migration to Digital Addressable Cable TV Systems

Phase
Phase •I
Phase •II
Phase •III
Phase •IV

Areas
Four Metros of Delhi, Mumbai,
Kolkata, Chennai
Cities with a population more than
one million (38 cities)
All Urban areas (Municipal
Corporation/ Municipalities)
Rest of India
87

Sunset date for
analog Cable TV
31.10.2012
31.03.2013
30.09.2014
31.12.2014

97 crore and for quarter ending Jun-13 in respect of 237 private FM Radio stations. The list of 242 private FM Radio stations is at Annexure-5.5 The total number of private satellite TV channels permitted by the Ministry of Information & Broadcasting.7 Apart from All India Radio of Prasar Bharti . The list of broadcasters/ distributors of pay TV channels along with the reported rates of pay channels for Non-CAS areas is at Annexure-5. the details do not pertain to the same set of service providers.28 crore.Satellite TV Channels 5. However. 88 . as obtained from its website.2. there are 242 FM Radio stations in operation at the end of Jun-13.6 There are a total of 187 pay as reported by broadcasters / distributors for which rates have been taken on records. is 795 at the QE Jun-13.1. 5. FM Radio Services 5. 5. The reports prepared on the basis of reports submitted by the FM Radio service providers to TRAI.8 The total Advertisement Revenue during the quarter ending Mar-13 in respect of 237 private FM Radio stations was `336. the total Advertisement Revenue was `309.a public broadcaster.

out of 192 licensees.3 : Status of applications for community radio station licenses received from Ministry of Information and Broadcasting As on 30. out of 189 licensees of community radio stations. During the QE Jun-13. 03(three) licenses were issued.9 At the quarter ending Mar-13. 148 stations were in operation. of Applications Received 1226 No. as per the information received from Ministry of Information & Broadcasting.2 : Comparative position of Revenue from FM Radio Stations as reported to TRAI Community Radio 5. Table 5.2013 Total No. of Licenses issued 192 No. of stations operational 150 Source: Ministry of Information & Broadcasting 89 . of Letters of Intent Issued 436 No. At the end of Jun-13. 150 Community Radio Station stations are in operation. of Applications rejected 495 No.Chart 5.06.

As on 30.2013.03. their reported registered subscriber base is 58.11 As per the information available on the website of the Ministry of Information and Broadcasting. Teleport Service 5. there are 90 numbers of permitted Teleports as on 20. A list of the permitted Teleports is at Annexure-5. there are 6 private DTH licensees. The list of DTH licensees is at Annexure-5.DTH Services 5. 90 .10 Besides the free DTH service of Doordarshan.4.06.a public broadcaster.2013. offering their services to the DTH subscribers.3.89 million.

Annexures 91 .

1: Licensed Cellular (GSM & CDMA) Service Providers Sl. Bihar (6) Source: DoT and Service providers UASLs/UL( AS) 145 CMTSs 37 Total 182 Chennai & Tamil Nadu All . WB. UP-E. NE & J&K All All KTK. MP. Punjab (2) All Punjab (1) Punjab 92 Delhi. HP. Mumbai (2) 11 Loop Telecom Private Ltd Unitech Group Mumbai (1) Mumbai 12 13 14 Videocon Telecommunications Ltd. TN incl. Haryana. MP. WB (9) 9 BSNL All 10 MTNL All India (except Delhi & Mumbai) (20) Delhi. Raj. KTK. UP-E. Kerala. Har. MP. Bihar.. OR. UASL/UL(AS) CMTS 1 Bharti All India (22) North East 2 Aircel Group All India (23) All India except NE All India except Chennai & TN 3 Reliance Gommunications All India (except Assam & NE) (20) All 4 Reliance Telecom Kolkata. Chennai. Raj. Spice Communications 15 Quadrant Mumbai.. Kerala. UP-W. AP. UP-E. Guj. Bihar (6) Guj.Annexure 1. UPW. NE & J&K (19) All India except KTK & Punjab (20) 8 Shyam Telelink Delhi. OR. Bihar. HP All MH. UPW. Kol. Kol. Guj. No Service Provider Area for which licensed with No. MH. Assam. Guj. Assam & NE (8) All 5 Vodafone All India (23) All 6 Tata Teleservices All 7 IDEA All India except Assam. WB. AP. Chennai. TN incl. UP-W.

608 2.735 16.769.070.287.127 934.529.969.791 1.035.177 294.285.101.812 4.601.942.229 6.071 190.102.653.874.547.808.662 6.967 60.619 16.033.922.788 97.266 714.732.883.305.722 Rajasthan 8.884 2.360.095 1.794 1.967.842.291 3.385.388 1.939.621.432 939.237 M ar-13 Jun-13 Assam 2.150 109.341.780.004 3.521.255 3.838 457.843 682.915 2.703 - 4.861 4.604.159 3.952 3.129 1.510.939 6.919 10.315.846.710 18.092 1.824.491 207.124 492.633.689 4.883 29.705 3.760.865.811.857 8.692.152 6.034.411.679 1.762.694 22.340 7.697.262 4.877 645.623 6.230.709 315.952.541 4.510 6.447.974 84.837 3.Annexure 1.874.281 UP(E) 14.391.632 Haryana 3.574 2.745.854 7.522 15.2: Wireless Subscriber Base Service Area Vodafone (GSM ) M ar-13 Jun-13 Bharti (GSM ) Idea (GSM ) Aircel/Dishnet (GSM ) M ar-13 Jun-13 Reliance (GSM ) M ar-13 Jun-13 Reliance (CDM A) M ar-13 Jun-13 M ar-13 Jun-13 Andhra Pradesh 5.040.824 185.096 2.048.199 4.067.787 14.202 8.290.043 3.310.515 3.496 Kerala 6.340 9.538.003 2.748 15.950 6.654 2.827.774.792 7.369 943.135 9.511 2.013 93 .548.369.694 9.550.471 16.782.466.541.336 2.011 Maharashtra Mumbai North East Kolkata West Bengal Total - 478.245.011 Delhi 8.654 155.798.739.968.570 7.238.506.912.733 394.468 9.312 3.092 11.773 5.069 1.918.610 1.206 Orissa 3.292.252.706 3.814 5.251.977 152.803 13.040 5.641 104.027 1.436 2.685.232.276.600 6.984 4.486.512 9.876.653 2.625.062 8.096.101 6.893 10.190 589.791 610.064 11.308.540 3.442 2.292 3.253 249.149 4.092.204 3.159.520 3.486 4.512 1.483.163.662 2.720.226 15.642.725 1.225.868 188.561.181 1.398 1.111.712.688 3.334.460 2.219.155 13.908 UP(W) 9.517.813 559.267 857.229 2.929.241 1.240 Tamil Nadu (incl.834 3.473.751 21.198.446 458.921.382.941 1.196 2.558.751 5.730.515 7.314 10.921.196.011 1.587 36.123 2.367.222 9.828.150 4.083 1.107 60.770 660.992.656 6.308.383 6.956.395 2.639 21.111 14.884 1.246.370.489.685.660.021 523.023.458 5.103 Bihar 6.489 5.700.453 - 3.407.070.838.115.944.683.287.579 10.277 1.586.401 1.193.443 Jammu & Kashmir 625.179.136 2.308.329.847 13.057.796 2.688 1.355.646 7.556 4.211 20.682.564 11.201.428 8.558.791.611.176.056 4.431.228 4.792 13.033.494 9.675 Gujarat 16.324.099 2.811 2.465.826.910 4.360.534.150 1.644.579 5.307.547.719 2.457 15.119.304 1.528.895.230 1.230.736 3.863.035 2.558 2.323 11.010.930.716 2.789.272 440.607.275 6.388.191 1.426.448.372.052 4.312 2.016.124 4.376 Punjab 4.202.275.390 124.618 5.207.300 86.502.910.360 7.754.280.384 7.773 35.966 3.590.958 472.207 479.766 10.998.460 16.637 2.723 4.161.359 3.262.738 5.355 Himachal Pradesh 497.189.920 1.105 3.864 18.569.371.332 1.507.654 4.059. Chennai) 12.274 5.692.183.372.414 2.972.997 1.836.726 16.083 9.862 4.242 624.110.421 121.292 19.337 3.386.099.178.439 2.071.328.418.364.061.530.153 6.064.830.502 4.405 2.955 1.314.141 1.471 12.109.578.749 4.276.706 224.980.636 38.144.870 36 49 Karnataka 6.561.450.946.032 3.965.743 2.546 4.142 10.333.011.092 4.280 11.292 6.786.240 2.349 6.413.183.868.950.883 1.930.007 1.629 2.246 997.474.275.978.574 Madhya Pradesh 4.335.467.417 39.927.164 2.170 16.711.567.272.838 5.192 3.711 205.352.342.962.085 2.550 3.872.129.039 2.495 5.109 3.792.725 2.560.488.755 3.886.849 2.353.659.

755.947 .282.875 4.663.021 4.618 420.599 175.364.499 1.329 - 2.793.609 4.874 720.144.435.172 112.108 75.959 2.921 20.533.089.504.271.443.903 6.573 1.508 845.322 1.485.912 - 1.094 98.381 - 150.163.359 - - - - Haryana 1.877.224.930.421 1.076 20.362 1.452 5.731 19.576.315 115.433 38.265.878 - - - - 3.866 82.726 9.293 - - - - Kolkata 2.290.095 - - - - Karnataka 5.310.204 1.565 2.694 143.872 - - - - Madhya Pradesh 3.266 2.2 (contd.070.212 837.788.052.945 151.916 569.764.018 69.825 57.839 40.424 9.201 740.786 90.Annexure 1.351 2.875 732.666 3.241 M ar-13 BSNL (CDM A) Jun-13 9.356 213.338 1.972 46.615 1.081 116.282 293.578.549 2.705 4.283 - - - - Kerala 1.663 92.422.794 178.509.133.997 1.689 - Jun-13 1.095 1.171 94 4.269 19.770 - 1.768.490 5.300 5.668 67.562 24.619.943 1.707 4.014.701.574 293.016 914.585 10.089.015 715.687 1.030.769 5.197.368 Bihar - Tata (CDM A) Jun-13 4.672.024 1.942 4.137 - Assam 2.120 1.338 - - - - UP(E) 3.785.723.293 - - - - Maharashtra 3.179.030 2.840 1.818 3.835 274.166.199.066 4.520 3.073 1.480.800.240 Jammu & Kashmir North East - - - - Jun-13 3.869 45.995 207.030 175.231 - 1.784 - - - - West Bengal Total 1.446 - - - - 91.690.817 287.701 732.131.137 134.792.262.363.412.124 84.063.997 485.147.959 55.380.447.933.411 2.035 728.431.773 68.387 933.361 - - - - 216.907 4.644 Himachal Pradesh - M ar-13 M TNL (GSM ) Gujarat Delhi - M ar-13 BSNL (GSM ) - - 94.951.532 213.196 331.098.884 81.209.628 85.131.706 1.835 1.830.795.448.335.492 2.718 2.852.422 5. Chennai) 4.623.464.609.706 4.481.231 6.212 - - - - Tamil Nadu (incl.031 91.812 95.398 10.276 - - - Orissa 1.804 709.217 - 1.765.146.752.241.023 9.409 175.380.943 673.456.756 2.793.518.759 154.945 465.490.272.564.100 4.676 - - - - Mumbai 2.773.469 277.385 1.098.454.607.087.816.663 3.451.819.478 683.782 70.008.592 - - - - Rajasthan 1.046 179.391.329.236 7.644.813 2.362.487.280 - - M ar-13 87.096 3.702 Jun-13 - - - - 91.681 85.) Service Area Tata (GSM ) M ar-13 Andhra Pradesh 4.559 3.141 Jun-13 M TNL (CDM A) 2.339 419.018 119.962 3.032.890 4.806 - - - - 2.428.101.276 6.280.080 241.224 6.694.800 280.544 - - M ar-13 2.543 93.535.011 - - - - UP(W) 2.687 7.523.647 2.341 64.785 - - - - Punjab 1.604.249 1.133 - 147.387 22.

840.960.716.304.668 18.221.582) Kolkata 843.599 702.603 - - - - - 3.654 - - - - - - Videocon (GSM ) M ar-13 Jun-13 4.913.372.055 379.533 100.009.343 7.599 - - - - - - - - - - 30.922 734.431 1.824.815.596 - 60.371 852.150 5.401.492 238.027.541.349.050.693.082 5.352 2.568 95 31.505) - - 40.474 .Annexure 1.557 Punjab - - 16.190.130 49.555 289.859 41.968 Haryana - - - - - - - - - - Himachal Pradesh - - - - - - - - - - - - 7.668 31.825.021 480.392 72.458 - - - - - - 3.412.064 21.292 53.179.450.803 16.057.601.686 4.246 3.326 2.568 5.583 873.582.947.163.262.206) Jammu & Kashmir - - - - - - - - - - - - 6.260.683.332 352.295.557 7.603 UP(E) 520.613 - - - - - - - - - 52.801 2.129 Orissa - - - - - - - - - - - - 24.871 29.431 1.362.601.924.781 Rajasthan 2.130 187.084.008.543.389 M ar-13 Total Jun-13 M ar-13 Jun-13 Net Additions - - 64.137 (3.912.322.789 53.558.740.352 2.113 684.406) 30.844.161.959 (261.159.995 - - - - - - 7.387.026 - - - Maharashtra 616.012.200 40.150 75.256 14.400.665 862.491 1.485 48.683 4.318 1.803 16.781 16.958 4.751 Tamil Nadu (incl.557 369.716.140.564) 553.168 450.600 32.737 305.2 (contd.219.544 - - - - - - Gujarat 211.589 19.914.622 - 73.260.517.399.769.301.353 881.009 5.864 4.364 51.480 200.349.831 - - 68.903 (84.164.199.807 4.286 267.692.426.553 UP(W) 535.621 - 48.549.917 - - - - - Mumbai 424.) Service Area Quadrant (HFCL) (GSM ) Sistema (CDM A) Quadrant (HFCL) (CDM A) M ar-13 Jun-13 M ar-13 Jun-13 M ar-13 Jun-13 Andhra Pradesh - - - - - Assam - - - - Bihar - - - Loop (GSM ) Unitech (GSM ) M ar-13 Jun-13 - - - - - - - - - - - - Delhi 917.622 65.230.088.246 - - - - - - 29.347 - - - - - - - - - - 48.354 (289.055.673 778.953.108 1.803.010 9.232 Karnataka Kerala Madhya Pradesh 2.437 1.596 1.417.149.872 2.671 239.263 - - - - - - - - - - 21.009 11.545.664 14.440.422 413.542 9.490 - - - - - - - - - - 41.518 - - - - - - - - - - 52.365 68.363.453 - - - - - - - - - - 72.349.401.138.090 916.102.961 353.012. Chennai) 1.015.859 60.983.462.517.642 51.621 1.993 867.961.759 725.604 5.137 - - 14.935 24.607 7.636 (246.374 1.281 447.082) - - - - North East - - - - - - - - - - - - 8.793 29.520 19.770.950 West Bengal Total - 1.008.711 (1.314.

361 - - 486.989 16.874 - - - - 8.989 5.642 195.(W) 24.889 195.012 1.533 100.Annexure 1.328 113.507 8.533 2.(E) 50.565 - - - - 11.622 P unjab 106.845 182.492 - - - - 10.208 55.425 - - - - - Himachal P radesh - 4.197 332.221 25.516 Gujarat 55.762 Rajasthan T amil Nadu (incl.626 1.004 5.3: Wireline Subscriber Base Bharti Servi ce Area M ar-13 Andhra P radesh 125.503 480.243 2.051 106.520 13.888 524.051 94.225 70.579 36.622 50.365 25.699 1.229 U.662 Delhi - 1.889 52.095 Kolkata 94.413 Assam - - Bihar - 5.828 3.165 - - - - 36.515 40.513 242.490 Haryana 23.959 23.834 96 187.003 North East - - Orissa - 3.505.474 52.129 7.075 2.107 - - - - 246.674 91.473 5.204 164.811 231.283.527 25.999 1.477 24.409 70.540 24.085.573 99.027 - - - - 71.459 - - - - 74.082 114.099 - - - - 3.242.966 332.014 53.998 144.879 - - - - - - - - - 6.378 5.628 53.478 - - - - 547.876 183.441 493.261 147.370 - - - - 27.642 187.971 56.093 5.964 16.099 242.578 - - - - 2.204 71.412 39.364 232.844 Rel i ance Jun-13 126.095 4.P .458 - - 16. Chennai) West Bengal Total 3.345 Quadrant (HFCL ) Jun-13 M ar-13 89.714 40.339 24.515 147.548 U.501 3.083.240 81.362 - - - - 91.691 10.070 3.069 39.956 26.P .485 Jammu & Kashmir - - Karnataka Kerala Madhya P radesh Maharashtra Mumbai 492.813 .784 100.070 M ar-13 89.470.241 81.282.236 98.793 7.291 - - - - 15.554 6.474 53.628 1.513 26.242.811 73.523 242.473 55.059 54.433 - - - - 142.328 11.120 Jun-13 Si stema M ar-13 Tata Jun-13 - - - - - - - - M ar-13 Jun-13 170.362 - - - - 13.

311 1.172 -21.350 1.186.712 Orissa Punjab - - 364.361 -4.941 485.549.460.152 2.255 1.983.676 2.299 2.774 -100.320.296 35.721 - - 196.398.973 -7.344 -1.695 3.800.272 262.196 904.714 Tamil Nadu (incl.691.009 U.884 168.669 539.446 3.007 957.048.422 -66.362 -9.520.502 390 540 1.327 -15.040 -18.498 270 360 1.510 1.848.P.400.158 63.740 2.943.730 7.945 560.058 Assam - - 193.962.589 628.129 2.273 1.115.514 2.830 10.064.067 19.119.809 -24.) Service Area MTNL BSNL Vodafone Total Mar-13 Jun-13 Mar-13 Jun-13 Mar-13 Jun-13 Mar-13 Jun-13 Andhra Pradesh - - 1.726 269.041 995.684 480 660 194.301.239.132 -45.050 1.033.974 -46.213.212 Rajasthan - - 887.048.898 Haryana Himachal Pradesh Jammu & Kashmir Karnataka - - 504.989 1. Chennai) - - 2.363 2.443.046.460 5.057 2.338 3.030 1.973.(W) - - 728.600 391.288 3.365 North East - - 189.P.303 1.549 Gujarat - - 1.792.496 2.395 193.944 906.983 Kerala - - 2.(E) - - 943.144.011.600 240 330 4.866.374 374.425 -31.057 273.890.440 1.890 542.948 -20.746.290 .811 193.305 Net Additions -53.185 367.387 1.551 1.216 870.852 5.611 300 390 374.742 538.358.320 -486.Annexure 1.928 29.271 830.505 2.190 450 480 1.850 2.721 U.649.118 666.120.915 192.051 1.380 Bihar Delhi Maharashtra Mumbai West Bengal Total 97 3.050 394.950.149 -2.132 983.800 210 13.732 2.190 3.727.049 3.474 280.884 168.427 1.345 20.182 60 150 1.446.376 378.593.000 7.393 Madhya Pradesh - - 835.646 357.599.009.985.110 3.565.294 -39.912.411 -37.727 1.935 60 10.180 3.864 196.344 Kolkata - - 930.405.811 193.062 533.062.109.3 (contd.947 - - 1.820 42.748 -10.394 2.172 189.187 210 240 767.498 1.864 -2.818 3.000 548.560 1.248 30.466.845 2.

401 10.331 1.212 59.775 907 3.51% -13.363 8.038 743 32.21% -9.35% -29.25% -17. 30.675 1.610 6.29% 0.271 851 169 8.2013 236 230 -6 -2.157 -77 -2.341 44.E.53% -20.630 -619 -1.433 697 2.507 614 32.731 24 5.94% -0.842 9.72% -6.54% 82.725 -1.510 5.847 9.06. 2013 1 Andaman & Nicobar BSNL 2 Andhra Pradesh 3 Assam 4 Bihar(including Jharkhand) 5 Delhi 6 Gujarat 7 Haryana 8 Himachal Pradesh 9 Jammu & Kashmir 10 Karnataka 11 Kerala 12 Madhya Pradesh (Including Chattisgarh) BSNL Bharti TATA Reliance BSNL TATA BSNL Reliance TATA Bharti MTNL Reliance TATA BSNL Bharti Reliance TATA BSNL Bharti Reliance TATA BSNL Reliance TATA BSNL TATA BSNL Bharti Reliance TATA BSNL Bharti Reliance TATA BSNL Bharti Reliance TATA 98 .646 1.502 13.981 11.14% -16.778 345 12.496 9. No.74% -11.074 78.09.217 8.622 877 2.153 -30 -531 -129 -148 -474 -336 -567 -5. June' 13 Percentage Growth/ Decline for the Q.92% S.92% 0.12% -12.09% -4.32% -5.793 36.324 46.31% -17.251 31.769 1.27% -15.Annexure 1.00% -2.18% -12.507 -4.775 3.60% -3.713 992 2.24% -4.36% -0.96% 0.35% -15.44% -14.080 36.695 8.654 -311 -16 -33 -48 -158 54 -26 -113 0 -6.84% -1.76% -3.01% -18.10% -13.929 8.274 10.15.694 11.00% -17.987 1.542 -4.713 -234 0 -218 -280 -295 -300 -315 -324 -848 -1. Name of the Circle/Service Area Service Provider 31st March.883 11.38% -1.061 278 201 300 6.113 905 143 8.43% -16.935 422 14.4: Service Area and Operator wise details of PCOs 30th June.928 38.905 0 -911 -1.E.126 12.48% -17.46% -8.00% -5.983 -2.512 59.117 3.301 3.73% -13.826 24 4.453 4.52% 6.372 294 234 348 6.362 5.79% -2.286 6.788 1. 2013 Net PCO added/ decreased during the Q.

73% -4.06.592 10.89% -1.156 20.65% -10.243 10.527 Net PCO added/ decreased during the Q.164 11.E.22% -16.313 1.794 -8.13% -7. Name of the Circle/ Service Area Service Provider 31st March.4 (Contd.233 54.05.273 261 3.142 53 90.74% -6.442 408 857 13.21% -11.413 22.782 255 12.94% 0.19% -9.978 1.625 1.952 16.81% 60 24.38% 0. 30.941 370 718 12.876 13.399 52 89.462 4.58% -10.00% -6.958 -9.96% -9.559 10.248 13.298 14.912 42.85% -12. June' 13 -12.557 2.00% -14.19% -1.23% -15.973 0 -1.771 1.21% -11.02% -25.191 64.2013 -5.760 14.20% -10.977 1.22% -6.20.072 -383 -469 -4.349 99.276 1.706 51.033 -10.099 -6 -196 -1.Annexure 1.16.44% 99 .16.164 -1.454 8.E. 2013 13 Maharashtra (including Mumbai) BSNL & MTNL Bharti Reliance TATA Bharti MTNL Reliance TATA BSNL Bharti Reliance Tata BSNL TATA BSNL Reliance TATA BSNL Bharti Quadrant Reliance TATA BSNL Bharti Sistema Shyam Reliance TATA BSNL Bharti Reliance TATA BSNL Reliance BSNL Bharti Reliance TATA 2.627 -2.169 13.870 12.512 -924 -2.784 1.567 9.968 7 10.881 261 12.31% -16.485 12.48% -3.12% -17.53% -21.67% -12.063 Percentage Growth/ Decline for the Q.096 -2.567 11.00% -13.079 4.73% -4.688 12.321 11.718 -1 -2.52% 2.743 -1 -1.072 -16.649 11.360 2.952 12.528 -458 -349 -4.090 -1.914 59 21.65% -9. 2013 30th June.501 -38 -139 -873 -28 -193 -197 -257 -2.818 1.) S.590 Mumbai Maharashtra excluding Mumbai 14 North East 15 Orissa 16 Punjab 17 Rajasthan 18 Tamil Nadu (including Chennai) Chennai Tamil nadu (excluding Chennai) 1.44% -2.945 1.528 17.600 17.07.73% -16.30% -1. No.876 18.710 -3.17% -2.000 0 -1.600 2.941 7 12.12% -9.03.400 233 3.129 -924 -1.95.

19% -17.08% -10. 2013 BSNL Bharti Reliance TATA BSNL Bharti Reliance TATA BSNL Bharti Reliance TATA BSNL Bharti Reliance TATA BSNL Reliance TATA 77.01% . No. Name of the Circle/Servic e Area 19 Uttar Pradesh (East) 20 Uttar Pradesh (West) (including Uttranchal) West Bengal (including Kolkata) 21 Kolkata West Bengal (excluding Kolkata) TOTAL Service Provider 31st March.253 2.716 99 3.843 1.08% -12.4 (Contd.092 100 Percentage Growth/ Decline for the Q.72% -12.410 10.946 11. 2013 30th June.566 91 1.640 3.60. June' 13 -17.571 1.34% -8. 30.) S.78% -8.463 99 1.166 1.651 36.596 27.309 -23 -293 -156 -1.06.61.75% 0.407 1.075 27.192 258 1.267 1.2013 -22.399 9.97% -11.36% -15.090 335 1.87% -15.132 2.01.06% -8.011 -897 -8 -202 -479 14 -289 -532 12.57% -8.45% -6.833 91 3.77% -8.922 37.335 59.974 6.05% -13.854 -1.483 5.803 Net PCO added/ decreased during the Q.56% -22.E.13% -14.72% -7.781 312 1.Annexure 1.138 20.10% -2.120 278 1.294 22.864 1.842 4.928 -20 -241 -271 -883 -8 -491 -1.E.

00% 0 0 0 0.00% 31st March.Annexure 1.00% 0.00% 0.E. June'13 Percentage Growth/ Decline for the Q.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0. 2013 Net VPT added/ decreased during the Q.00% 0. 1 2 3 4 5 6 7 8 9 10 11 Name of the Circle/Service Area Andaman & Nicobar Service Provider BSNL BSNL Bharti Andhra TATA Pradesh Reliance Vodafone BSNL Assam TATA Vodafone Bihar(including BSNL Jharkhand) Reliance TATA Vodafone Delhi Bharti MTNL TATA Reliance Vodafone Gujarat BSNL Bharti TATA Reliance Vodafone Haryana BSNL Bharti Reliance Himachal TATA Pradesh BSNL Jammu & Reliance Kashmir TATA BSNL Karnataka BSNL Bharti TATA Reliance Vodafone Kerala BSNL Bharti 30th June. 30.82% 0.00% 0.00% 0.00% 0.00% 0. No.00% 0.00% 0.00% 0.00% 0.00% 0. 2013 101 .00% 0.00% 26102 0 1358 0 0 24688 0 0 67748 0 0 0 0 0 0 0 0 18051 0 0 0 0 6678 0 0 0 17408 25105 0 1358 0 0 24688 0 0 67748 0 0 0 0 0 0 0 0 18051 0 0 0 0 6678 0 0 0 17408 -997 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 -3.2013 352 352 0 0.00% 0 6384 27449 0 0 0 0 1372 0 0 6384 27449 0 0 0 0 1372 0 0 0 0 0 0 0 0 0 0 0.00% 0.E.00% 0.06.00% 0.00% 0.5: Service Area & Operator wise details of Village Public Telephones S.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.

01% 0 0.) S.00% 0 0.2013 0 0.00% 0. No.00% 0 0.00% 0 0.00% 0 0.00% 0 0 70180 0 0 40650 0 2267 0 0 0 0 0 0 0 40650 0 0 2267 0 12876 45216 0 0 0 12065 0 0 70330 0 0 40654 0 2595 0 0 0 0 0 0 0 40654 0 0 2595 0 13017 45215 0 0 0 12065 27 27 0 0.00% 0 0.E.06.00% 0 0.00% 0 0. 2013 30th June.00% 0 0. 12 Name of the Circle/Service Area Madhya Pradesh (Including Chattisgarh) Maharashtra (including Mumbai) 13 Mumbai Maharashtra Excluding Mumbai 14 North East 15 Orissa 16 Punjab 17 Rajasthan Service Provider Reliance TATA BSNL Bharti Reliance BSNL& MTNL Bharti TATA Reliance Vodafone MTNL Bharti Reliance TATA Vodafone BSNL Bharti Reliance TATA Vodafone BSNL BSNL Reliance TATA Vodafone BSNL Quadrant Televentures Ltd.00% 0. 2013 Net VPT Percentage added/ Growth/ decreased Decline for during the the Q.00% 0.00% 0 0.00% 0. Q.47% 0 0.01% 0 0.00% 328 14.00% 0.00% 0.00% 0 0.00% 4 0.00% 0 0 0 0 39568 0 3010 0 0 0 0 0 0 0 39568 0 3010 0 0 0 0 0 0 0 0 0 0 0 0 0 0.00% 150 0.47% 0 0. Bharti Reliance TATA Vodafone BSNL Bharti Sistema Shyam Reliance TATA Vodafone 31st March. June'13 30.E.00% 328 14.00% 0 0.00% 4 0.00% 141 1.10% -1 0.00% 0.00% 102 .00% 0 0.00% 0 0.00% 0.5 (contd.Annexure 1.00% 0.21% 0 0.

00% 0 0.00% 0 0.272 103 Net VPT Percentage added/ Growth/ decreased Decline for during the the Q.00% 0 0.00% 0 0.00% 0 0.00% -359 -0.E.00% 0 0.E.00% 0 0.00% 0 0. Bharti Uttaranchal) TATA BSNL West Bengal Bharti (including Reliance Kolkata) TATA BSNL Bharti Kolkata Reliance TATA BSNL West Bengal (excluding Reliance Kolkata) TATA Total 31st March.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00% 16 0.06.5 (contd.00% 0 0.00% 0 0. 2013 30th June.06% .00% 0 0. 2013 15492 0 0 0 0 1655 0 0 13837 0 0 0 74145 0 0 0 39022 0 0 0 37523 0 0 0 613 0 0 0 36910 0 0 15492 0 0 0 0 1655 0 0 13837 0 0 0 74145 0 0 0 39038 0 0 0 37523 0 0 0 613 0 0 0 36910 0 0 5.00% 0 0.631 5.) S. 18 19 20 21 Name of the Circle/Service Area Service Provider BSNL Bharti Tamil Nadu(including TATA Chennai) Vodafone Reliance BSNL Chennai Vodafone Reliance BSNL Tamil Nadu TATA (excluding Reliance Chennai) Bharti BSNL Bharti U P (East) Reliance TATA BSNL UP (West) Reliance (incl.00% 0 0.00% 0 0.2013 0 0.00% 0 0.89.00% 0 0.Annexure 1.00% 0 0. Q.00% 0 0. June'13 30.89.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0. No.04% 0 0.

Annexure 1. Dishnet Wireless Ltd Indusind Media & Communications Limited (In2cable (I) Ltd. Tata Communications Limited Tata Teleservices Ltd Tata Teleservices(Maharashtra) Ltd. Ltd. Apna Telelink Ltd. Ltd. My Own Infotech Pvt. Sify Technologies Ltd. Ltd. Ortel Communication Ltd. Ltd. Tulip Telecom Limited (Tulip IT Services Ltd. Ltd. City Online Services Ltd Citycom Networks Pvt.) VIVA Communications Pvt Ltd(Mylai Karpagambal Information Systems (P) Ltd) World Phone Internet Services Pvt Ltd You Broadband & Cable India Private Limited 104 . Opto Network Pvt. Swiftmail Communications Ltd. Cordia LT Communications Pvt Ltd Data Infosys Ltd. Manipal Ecommerce Ltd. Asianet Satellite Communications Ltd. Ltd. Pipetel Communications Pvt. Ltd). Bharat Sanchar Nigam Ltd.No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Name of the Service Providers Alliance Broadband Services Pvt.6: List of Internet Service Providers Providing Internet Telephony Service S. Pulse Telesystems Pvt. delDSL Internet Pvt Ltd Digital2Virtual ISP Pvt. Ltd. Blazenet Ltd. Trikon Electronics Pvt.) Karuturi Telecom Private Limited(Estel Communications Pvt. QBC Infotech Pvt. Ltd Novanet Ltd. Ltd.

Ltd 31819 0 31819 31819 Chandra Net Pvt. Broadband Pacenet (I) Pvt. D-Vois Broadband Private Limited Five Network Solution (India) Ltd. Tikona Digital Networks Pvt Ltd Quadrant Televentures Ltd. of Total Internet Subscribers (Including Broadband & Narrowband) 13124483 3191449 9967382 13158831 2491792 2412900 183264 2596164 1958023 879467 1098160 1977627 1398682 624 1413305 1413929 365361 69 368366 368435 351278 45354 315898 361252 271708 276175 0 0 294211 269196 294211 269196 113460 4402 114965 119367 125535 34363 81182 115545 116381 0 114137 114137 88586 15994 77178 93172 84428 0 85996 85996 62402 0 57768 57768 57116 0 55831 55831 50630 28820 0 13592 51296 37610 51296 51202 39592 0 47781 47781 37715 0 41726 41726 31927 0 38859 38859 37649 28539 37119 15596 7997 212 13766 16056 29883 33544 18492 15857 37880 33756 32258 31913 Ankhnet Informations Pvt. Zylog Systems(India) Ltd. Ltd. 2 24 Reliance Communications Infrastructure Limited Mahanagar Telephone Nigam Ltd. Hathway Cable & Datacom Pvt. You Broadband & Cable India Private Limited Beam Telecom Pvt. Ltd.) Citycom Networks Pvt.Annexure 1. Ltd. Ltd.7 : Internet Service Provider(ISP) wise Internet Subscriber base (except subscribers accessing internet by mobile devices) Mar-13 Sl. of Broadband Connection (> 256 Kbps speed) No. Gujarat Telelink Pvt Ltd Atria Convergence Technologies Pvt.) Tata Communications Limited Asianet Satellite Communications Ltd. of Internet Subscribers (Including Broadband & Narrowband Jun-13 No. Bharti Airtel Ltd. Limited 28906 105 28465 28570 105 . Ltd.(HFCL Infotel Ltd. Ltd. Sify Technologies Ltd. Wish Net Pvt. Ltd. 25 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 26 No. No Name of ISP 1 Bharat Sanchar Nigam Ltd. Syscon Infoway Pvt Ltd Tata Teleservices(Maharashtra) Ltd. of Narrowband Connection (<256 Kbps speed) No. Ortel Communication Ltd. Alliance Broadband Services Pvt.

Descon Ltd Dishnet Wireless Ltd F/X Wireless Technology Services Pvt. Ltd. Kappa Internet Services Pvt Ltd. Ltd. Southern Online Bio Technologies Ltd. Ltd. City Online Services Ltd Swiftmail Communications Ltd. Spacenet Internet Services Pvt Ltd Quest Consultancy Pvt. Ltd Vasai Cable Pvt. Ltd.K.) Meghbela Cable & Broadband Servies (P) Ltd Tata Teleservices Limited Honesty Net Solutions (I) Pvt Ltd Shyam Internet Services Ltd Noida Software Technology Park Ltd. of Broadband Connection (> 256 Kbps speed) No.) Blazenet Ltd. 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 No. of Total Internet Subscribers (Including Broadband & Narrowband) 28337 543 27741 28284 25007 9201 18449 27650 25787 23940 20717 0 7657 15985 25789 17882 4368 25789 25539 20353 16161 0 16955 16955 14783 15313 0 0 16825 15914 16825 15914 13010 2814 10459 13273 10123 0 12644 12644 11769 9973 0 301 0 12162 11165 9973 12162 11466 9973 10224 0 9489 9489 6480 6439 5591 4102 4690 4502 3790 0 864 0 371 0 2844 6439 5423 5248 4649 4906 6634 6439 6287 5248 5020 4906 4171 0 4167 4167 3115 3387 0 1850 3627 1704 3627 3554 3608 29 3497 3526 3421 7 3414 3421 3329 3383 0 4 3329 3105 3329 3109 2957 8 3090 3098 1559 0 3090 3090 106 . R. of Narrowband Connection (<256 Kbps speed) No. HCL Comnet Systems & Services Ltd. Ltd.7 (contd. of Internet Subscribers (Including Broadband & Narrowband Jun-13 No. Ltd. Rajesh Multi Channel Pvt.) Mar-13 Sl.Annexure 1. Infratel Limited IOL Netcom Limited Nivyah Infrastructure & Telecom Services Ltd. Apna Telelink Ltd. Digital Network associates Pvt. Ltd. DEN Networks Ltd Nettlinx Ltd. No Name of ISP 27 Indusind Media & Communications Limited (In2cable (I) Ltd. Home Systems Pvt. Narmada Cyberzone Pvt Ltd Hathway Bhawani Cabletel & Datacom Pvt. (Softeng Computers Pvt.

N o 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 Name of ISP No. Cordia LT Communications Pvt Ltd Readylink Internet Services Pvt Ltd Idea Cellular Limited Pipetel Communications Pvt. Rajesh Patel Net Services Pvt. Kaizen Infonet Pvt Ltd CJ Online Pvt.) Mar-13 S.net Pvt. Ltd. of Total Internet Subscribers (Including Broadband & Narrowband) 2975 2807 2571 2426 2315 1328 1207 0 0 0 0 193 155 2 3069 2807 2648 2611 2352 2341 2237 3069 2807 2648 2611 2545 2496 2239 3484 0 2233 2233 2143 2135 1181 1965 962 165 2143 2130 1820 20 2100 2120 2134 1747 0 0 2111 1996 2111 1996 2154 0 1995 1995 1941 1594 1640 0 0 0 1941 1845 1705 1941 1845 1705 1754 849 846 1695 1311 1509 1296 0 0 255 1602 1546 1263 1602 1546 1518 4498 0 1433 1433 1250 1240 1070 881 1057 983 17 0 521 0 225 0 1274 1274 619 1131 817 983 1291 1274 1140 1131 1042 983 805 510 413 923 0 633 535 0 4 0 849 632 593 849 636 593 . Capture Network Systems Pvt. Vodafone Spacetel Ltd Data Infosys Ltd. Ltd. Bhupati Hotels Pvt. Sanchar Telenetwork Pvt Ltd Tikona Infinet Ltd. Nextra Teleservices Pvt. North East Dataa Network Pvt Ltd. Ltd. Value Healthcare Ltd. United Telecoms Ltd. Siliguri Internet & Cable TV Pvt. Ltd. Hughes Communications India Ltd. of Internet Subscribers (Including Broadband & Narrowband Geocity Network Solutions Pvt. Ltd. Ltd. Ltd. 107 Jun-13 No. Ltd.) Wan and Lan Internet Pvt. of Narrowband Connection (<256 Kbps speed) No. Ltd. IKF Technologies Ltd Ishan Netsol Pvt Ltd Intermedia Cable Communication Pvt Ltd Shri Omkar Infocom Pvt.(HCL Infinet Ltd. Ltd. Ltd. Yashash Cable Network Pvt Ltd CJM Consultancy Services Pvt. Digital2Virtual ISP Pvt. of Broadband Connection (> 256 Kbps speed) No. Ltd. Touch Net India Pvt.Annexure 1. Star Broadband Services (I) Pvt Ltd Speed Online. Ltd Symbois Creations Pvt. Ltd. Ltd.7 (contd.

S. Trans Virtual Pvt. Ltd. Conjoinix Technologies Pvt Ltd Karuturi Telecom Private Limited(Estel Communications Pvt. of Broadband Connection (> 256 Kbps speed) No. ERNET India Multinet (Udaipur) Pvt. Rainbow Communications (India) Pvt Ltd Sab Infotech (Sab Industries) Microsense Pvt. Ltd. Nihar Internet Services (P) Ltd Rida Communication Pvt. Ltd. Ltd. Netcom Online Solutions India Pvt Ltd. 108 Jun-13 No. of Internet Subscribers (Including Broadband & Narrowband delDSL Internet Pvt Ltd Software Technology Park of India(STPI) Rajdhani Telecom Pvt. of Total Internet Subscribers (Including Broadband & Narrowband) 526 5 528 533 448 0 448 448 716 433 166 364 0 154 206 41 442 265 213 326 442 419 419 367 337 39 311 350 483 122 246 2840 327 82 248 0 0 214 0 245 327 296 248 245 238 0 242 242 237 245 200 0 0 0 237 229 200 237 229 200 197 0 197 197 188 182 175 75 0 100 122 189 86 197 189 186 173 0 179 179 175 169 152 182 126 0 0 152 0 0 175 163 2 152 139 175 163 154 152 139 107 0 137 137 116 0 116 116 115 0 115 115 105 0 104 104 . Ltd. Ltd.Netcom Pvt Ltd Sikka Broadband(P) Ltd. Sanyog Networks Pvt Ltd Amber Online Services Ltd. Ltd. (Worldcom Communications ). Tatanet Services Ltd Vainavi Industries Ltd.) Bohra Pratisthan Pvt. World Phone Internet Services Pvt Ltd Primenet Global Ltd. RailTel Corporation of India Ltd. Ltd). Bhiwani Communications Pvt. Ltd. Ltd.N o 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 Name of ISP No.(Gomti Cable Network Pvt. Ltd. of Narrowband Connection (<256 Kbps speed) No.) Mar-13 S. Verizon Communications India Pvt.7 (contd.) Pacific Internet India Pvt. Ltd.Annexure 1.S. Ltd QBC Infotech Pvt. Infonet Comm Services Enterprises Private Limited (earlier Mynet Services India Pvt.

Shri Vinayagaa Internet Pvt Ltd NetMagic Solutions(P) Ltd. (GIPL) Khetan Cable Network (P) Ltd Limras Eronet Broadband Service Pvt Ltd RS Broadband Service India Pvt Ltd. Ltd. Essel Shyam Communications Limited Nelco Ltd. Kelnet Communication Services Pvt. Konark Infocomm Pvt Ltd STN Communication & Advertising Pvt Ltd. Ltd. of Internet Subscribers (Including Broadband & Narrowband No. West Bengal Electronics Industry Development Corp. 57 65 62 0 49 0 65 16 64 65 65 64 124 iCAN Solutions Private Limited 63 0 63 63 125 Guj Info Petro Ltd.) 58 46 0 0 58 58 58 58 58 0 58 58 56 0 56 56 56 83 47 44 0 15 0 0 55 39 52 44 55 54 52 44 43 42 1 43 27 42 0 0 43 42 43 42 43 0 41 41 36 0 36 36 29 36 9 0 27 36 36 36 44 0 35 35 35 31 0 2 33 26 33 28 27 0 27 27 27 0 27 27 24 0 24 24 53 0 19 19 118 119 120 121 122 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 109 . Ltd. ISP Services (India) Pvt. Tulip Telecom Limited (Tulip IT Services Ltd.Annexure 1. ISP Solutions India Pvt. of Broadband Connection (> 256 Kbps speed) No.) Mar-13 S. Ltd Adya Tech One Services Pvt Ltd Reach Network India Pvt. Power Grid Corporation of India Ltd. of Total Internet Subscribers (Including Broadband & Narrowband) 82 81 70 0 0 70 82 81 0 82 81 70 69 0 69 69 123 Tarang Communications Pvt.7 (contd. Aeroway Networks Pvt Ltd. Pulse Telesystems Pvt. Micky Online Pvt Ltd Eronet Broadband Service India Pvt. Ltd. Ltd. Ltd. Harisree CableNet Pvt. No 117 Name of ISP Jun-13 No. of Narrowband Connection (<256 Kbps speed) No. Wire and Wireless India Ltd. Ltd. Ltd. AT&T Global Network Services India Private Limited Dreamzcraft Info Solutions Pvt Ltd Novanet Ltd. Oasis Cable Pvt Ltd.

7 (contd. Dream Plus Multi Services Pvt Ltd ABT Ltd.) Mar-13 S. VIVA Communications Pvt Ltd (Mylai Karpagambal Information Systems (P) Ltd) Astro Network India Pvt. Karuturi Global Ltd. Ltd. Equant Network Services India Pvt. Opto Network Pvt.Ltd. Ltd. Vishwashakti Technologies Pvt Ltd Godrej Infotech Ltd. Devas Multimedia Pvt. Advanced Financial Services Pvt Ltd Broadlane Networks Pvt. of Total Internet Subscribers (Including Broadband & Narrowband) 18 0 18 18 18 0 16 16 14 0 14 14 10 0 10 10 9 5 5 5 4 0 0 0 2 0 9 5 5 2 4 9 5 5 4 4 14 0 4 4 3 0 3 3 2 0 2 2 2 11 2 0 0 2 2 2 2 0 2 2 2 0 2 2 1 0 1 1 1 0 1 1 1 0 1 1 1 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 .Annexure 1.) Reliance Jio Infocomm Ltd (Infotel Broadband Services Limited) Spectrum Softech Solutions Pvt. of Narrowband Connection (<256 Kbps speed) No.(Keltron) Madura Cable Net Pvt. Ltd. of Internet Subscribers (Including Broadband & Narrowband Chemical And Metallurgical Design Co. Centre for Development of Advanced Computing. My Own Infotech Pvt. Virgo Global Media Ltd (Online Media Solutions Ltd). Vcare Call Centres India Pvt. Ltd 110 No. Manipal Ecommerce Ltd. Ltd. Ltd. Ltd. Ltd. Nextgen Communications Ltd (RPG Infotech Ltd). Gujarat Narmada Valley Fertilizer Co. Maple PC & Peripherals Pvt Ltd L&T Finance Ltd. of Broadband Connection (> 256 Kbps speed) No. Ltd.(L&T Netcom Ltd. C-DAC Compucom (I) Pvt. Kerala State Electronics Development Corp Ltd. No 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 Name of ISP Jun-13 No. Ltd Financial Technologies Communications Ltd. Ltd.

Ltd 0 0 0 0 455 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 21606683 6687291 15198066 21885357 21.61 6. 2013.) Mar-13 S.7 (contd.Ltd Tata Internet Services Ltd.69 15. No 175 176 177 178 179 180 181 182 183 184 185 186 Name of ISP Jun-13 No. Ltd. Ltd. who have not submitted their report for the quarter ending June. Ltd.Annexure 1. Trak Online Net India Pvt. 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 SmartLink Broadband Services Spectra ISP Network Pvt. Pan India Network Infravest Pvt. Ltd.(Punj Lloyd) Swastik Netvision Telecom P. Ltd.20 21. Reliance Wimax Limited (Gateway Systems Sisam Technologies Pvt. Quick Online Pvt. Total Total (in Million) Note: * Service Providers. of Total Internet Subscribers (Including Broadband & Narrowband) Oistel Telecom Pvt. of Internet Subscribers (Including Broadband & Narrowband No. of Broadband Connection (> 256 Kbps speed) No. data from the previous report has been retained. 111 . of Narrowband Connection (<256 Kbps speed) No.89 Trikon Electronics Pvt. Urban Communications Infrastructure Pvt. Ltd.

Ltd. Procall(Delhi) Procall (Faridabad) Procall (Gurgaon) Total Arya Omnitalk Radio Trunking Services Pvt.6. Total Arya Omnitalk Radio Trunking Services Pvt.Ltd.Ltd. Total Procall Total Arya Omnitalk Radio Trunking Services Pvt. Quick Calls Total Arya Omnitalk Radio Trunking Services Pvt.Ltd.2013 5002 4198 2119 442 431 7994 2104 452 820 7574 5972 5734 115 69 217 65 Bhilwara Telenet(Mumbai) 599 708 Total Arya Omnitalk Radio Trunking Services Pvt.8: Service Area wise PMRTS subscriber Base Service Area wise Comparative Subscriber Base of PMRTS Service Operators Sl No Operative Area Service Providers 1 Delhi(Faridabad/ Gurgaon) Arya Omnitalk Radio Trunking Servives Pvt. Total Smartalk Trunking Services Pvt.Ltd. Quick Calls 6755 6724 1901 1811 1901 1811 4976 4796 88 5064 127 4923 5612 5400 31 0 5643 148 0 5548 2733 2832 1355 4088 1664 4496 777 776 777 497 497 776 504 504 3841 3955 3841 122 1583 1705 38265 3955 187 1504 1691 38002 Total Arya Omnitalk Radio Trunking Services Pvt. Total Grand Total 112 .2013 30.3.Ltd.Annexure 1. Quick Calls India Satcom Total Arya Omnitalk Radio Trunking Services Pvt.Ltd. Smartalk (Mumbai) Smartalk (Vashi) 2 Mumbai(Navi Mumbai/Vashi) 3 Kolkata 4 TN(Chennai) 5 6 7 Karnataka (Bangalore) Andhra Pradesh (Vishakhapatnam) Madhya Pradesh ( Indore) 8 Rajasthan (Jaipur) 9 Gujrat(Ahmedabad/S urat/Baroda/ Bharuch) 10 Maharashtra (Pune) Subscriber Base 31.Ltd.Ltd.

26 96.66 95.32 99.18 95.94 Category: Metro Service Area % of prepaid in total subscribers Kolkata Delhi Mumbai ARPU (Rs.33 122 103 125 117 119 Total usage ( from & outside HSA) per subscriber per month Outgoing SMS 28 25 53 33 60 Outgoing MOU Incoming MOU 199 186 205 182 183 206 164 193 170 193 Total MOU 406 350 397 352 376 Category: Circle B Service Area Haryana Kerala MP Punjab Rajasthan UP(E) UP(W) WB % of prepaid in total subscribers 97.06 95.89 87.92 98.12 99 163 157 113 Total usage ( from & outside HSA) per subscriber per month Outgoing SMS 21 27 18 27 13 12 19 9 Outgoing MOU Incoming MOU 190 200 163 202 164 170 173 157 178 230 163 201 183 228 192 192 Total MOU 369 431 326 403 348 397 365 348 Total usage ( from & outside HSA) per subscriber per month Outgoing SMS 31 8 22 1 68 12 Outgoing MOU Incoming MOU 224 166 194 317 211 190 233 241 213 297 198 224 Total MOU 457 406 407 614 409 414 Total usage ( from & outside HSA) per subscriber per month Outgoing SMS 30 40 45 Outgoing MOU Incoming MOU 204 243 272 207 203 194 Total MOU 412 445 466 . per month) 96.07 97.21 92.60 98. per month) 96.Service Area wise Statistics for QE Jun-13 Category: Circle A Service Area % of prepaid in total subscribers AP Gujarat Karnataka MH TN (incl.22 98.12 98. Chennai) ARPU (Rs.20 99.20 95.11 94.43 85. per month) 93.37 98.54 98.31 Category: Circle C Service Area % of prepaid in total subscribers Assam Bihar HP J&K NE Orissa 100 150 95 117 106 94 90 80 ARPU (Rs. per month) 125 92 101 177 133 85 ARPU (Rs.Annexure 2.1: GSM Service .

Chennai) Karnataka AP Total usage ( from & outside HSA) per subscriber per month Outgoing SMS Outgoing MOU 22 33 17 10 22 166 128 111 111 142 Incoming MOU 131 100 104 120 137 Total MOU 297 228 214 231 280 Category B Total usage ( from & outside HSA) per subscriber per month Outgoing SMS Outgoing MOU 5 13 16 14 11 18 20 18 157 195 93 170 74 107 173 185 Incoming MOU 162 164 108 147 77 122 147 117 Total MOU 319 360 201 318 151 229 320 302 Category C Service Area Orissa Bihar HP J&K North East Assam Total usage ( from & outside HSA) per subscriber per month Outgoing SMS Outgoing MOU 9 10 8 9 160 196 160 166 Incoming MOU 168 178 123 137 Total MOU 329 374 283 303 NA NA Category Metro Service Area % of Prepaid in total subscribers ARPU (Rs. per month) 93% 97% 87% 60% 85 79 131 114 Service Area MH Gujarat TN (incl. per month) WB Rajasthan UP(E) MP Kerala UP(W) Haryana Punjab 99% 95% 97% 96% 90% 96% 91% 81% 60 70 60 77 82 64 79 126 % of Prepaid in total subscribers ARPU (Rs. per month) Kolkata Delhi Mumbai 90% 87% 82% 97 119 146 Total usage ( from & outside HSA) per subscriber per month Outgoing SMS 9 23 26 114 Outgoing MOU 151 185 115 Incoming MOU 157 136 101 Total MOU 305 304 213 .Annexure 2. per month) 89% 85% 84% 89% 89% 120 110 130 109 112 Service Area % of Prepaid in total subscribers ARPU (Rs.2: CDMA Full Mobility Service .Service Area wise Statistics for QE Jun-13 Category A % of Prepaid in total subscribers ARPU (Rs.

00 100.02 0.63 0.66 99.78 99.73 0.00 99.23 0.00 100.44 0.59 1.03 0.69 100.33 96.10 0.00 100.00 100.00 99.54 1.00 0.08 0.00 100.12 99.84 98.42 2.06 99.30 100.00 0.04 0.61 98.00 100.30 0.56 99.00 100.71 0.00 0.20 97.87 0.00 100.49 0.00 100.41 1.07 0.02 0.1% 100% within 4 weeks 0.00 100.59 1.00 NA 100. included in Tamil Nadu.00 94.00 0.92 99.00 100.69 0 0 0 115 within 1 week of resolution of complaint Time taken for refund of deposits after closures 99.00 92.66 NA 92.00 0.36 0.33 0.83 0.00 NA 0.00 97.09 incl.83 76.00 1.64 1.01 0.73 1.02 0.39 96.06 1.15 88.66 0.11 0.24 98.24 99.34 96.70 1.19 0.10 0.26 0.00 99.05 0.90 0.00 100.83 0.09 94.00 100.00 0.37 0.00 0.50 1.63 2.00 0.post paid 30 CHN 0.00 100.00 100.00 100.00 100.00 0.88 0.20 0.16 0.00 100.00 98.24 91. June .06 99.37 93.67 1.41 0.06 0.00 100.00 0.43 0.17 1.00 0.26 0.00 100.02 0.00 100.55 0.88 100.87 97.99 100.00 0.41 98.12 0.00 100.00 100.15 100.06 0.00 0.00 0.15 0.28 4.72 100.05 0.00 100.64 100.26 99.07 0.49 0.12 2.04 0.00 98.00 NR 97.54 98.00 NR NR 100.30 98.87 0.00 100.00 0.36 98.04 0.00 0.00 99.00 Metering and billing credibility .74 98.86 95.00 100.82 98. Annexure 4.00 96.00 100.02 0.66 Metering and billing credibility .00 100.84 1.12 0.70 99.44 1.42 0.00 100.00 97.26 100.00 0.00 0.26 94.80 99.00 99.84 0.00 100.00 3.09 0.35 0.18 99.15 99.13 0.05 0.00 100.67 0.59 90.00 96.16 0.06 1.01 0.14 78.79 79.35 0.44 0.28 0.74 100.10 0.00 100.93 97.83 96.00 100.99 99.04 100.06 ≤ 2% Accessibility of call centre/ customer care 0.00 included in Tamil Nadu.02 0.1: Performance of QoS Parameters for Cellular Mobile 2G Service ≥ 95% ≥ 90% 100% within 7 days 100% within 60 days 62.49 98.00 0.73 100.00 98.00 100.48 2.52 0.54 NA 95.34 0.00 NA NA 0.00 0.27 97.00 0.00 100.00 100.12 1.No.00 100.30 100.86 99.37 0.62 89.00 100.01 0.5% ≤ 0.95 1.00 0.00 100.28 88.00 100.00 100.00 100.17 1.29 95.52 100.00 NR 100.00 100.34 91.00 NR 100.13 0.01 0.00 100.12 100.33 1.11 3.10 0.00 NA 100.26 2.00 NR 0.00 100.00 2.09 0.00 100.18 2.25 0.65 0. included in Tamil Nadu 100.05 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.06 0.00 100.00 99.08 0.09 0.07 0.00 100.00 100.00 100.14 0.27 2.16 0.00 99.pre paid 31 0.00 100.00 97.10 0.32 0.08 ≤ 2% Resolution of billing/charging/validity complaints Period of applying credit/ waiver/ adjustment to customer’s account from the date of resolution of complaints 99.12 0.13 0.00 0.87 0.04 0.10 0.42 2.68 1.00 100.43 83.08 99.07 0.07 0.56 1.00 100.55 0.00 100.81 0.28 98.00 99.05 0.01 0.37 95.03 0.23 98.09 1.63 0.02 0.00 100.00 1.00 100.00 NA NA 100.00 99.10 100.79 98.00 100. In TN incl.00 86.00 96.60 96.00 100.01 1.13 0.86 0.05 0.13 0.00 100.94 0.00 0.00 0.19 0.15 95.40 1.97 0.16 2.63 0.00 100.09 0.10 0.53 100.70 2.98 97.00 100.38 ≤ 3% Percentage of calls answered by the operators (voice to voice) wthin 60 seconds 0.00 0.00 100.14 98.65 0.44 98. (%age) Congestion 6 Call Set-up Success Rate (within licensee's own network) AP Worst affected BTSs due to downtime (%age) 5 Aircel Airtel BSNL Idea RCOM CDMA RCOM GSM TATA CDMA TATA GSM Uninor Vodafone Aircel Airtel BSNL Idea RTL Vodafone Aircel Airtel BSNL Idea RCOM CDMA RTL TATA CDMA TATA GSM Uninor Videocon Vodafone Aircel Airtel BSNL Idea RCOM CDMA RCOM GSM TATA CDMA TATA GSM Vodafone Performance Monitoring Report on Quality of Service of Cellular Mobile Serivce Providers for quarter ending.00 99.23 0.96 0.07 0.62 1.59 0.00 100.02 0.01 0.01 0.00 100.87 95.00 100.00 100.07 1.94 100.00 100.41 ≥ 95% %age requests for Termination / Closure of service complied 1.00 100.29 1.00 100.00 0.17 0.00 100.31 92.00 100.83 84.00 0.33 0.97 99.00 NA NA 100.00 100.01 2.07 0.48 98.09 0.08 0.00 91.27 0.00 100.04 0.99 0.00 0.00 98. 2013 Network Related Parameters Customer Service Quality Parameters Network Availability Connection Establishment Connection Response time to the Termination / BTSs Accumulated downtime (not available for service) (%age) 1 2 3 4 Name of Service Provider Name of Service Area S.00 100.72 1. of POIs not meeting the benchmark) (Averaged over a period of quarter ) 29 ≤ 1% Connection with good voice quality 22 23 24 25 26 27 28 ≥ 95% Worst affected cells having more than 3% TCH drop (call drop) rate (%age) BH 21 ≤ 2% Call Drop Rate (%age) ASM ≤ 2% TCH Congestion (%age) 7 8 9 10 11 12 13 14 15 16 17 18 19 20 SDCCH/ Paging Chl.15 0.00 100. 100.20 NA 96.08 0.00 100.10 0.84 100.00 100.51 1.40 1.00 100.00 100.07 99.00 NR 100.17 0.23 0.40 98.26 0.05 0.00 100.69 98.00 100.85 1.20 0.00 100.02 98.00 .00 100.06 0.02 0.15 1.12 0.17 96.63 100.00 100.00 100.22 0.00 100.14 98.00 0.40 92.34 99.98 99.13 0.00 100.10 0.78 0.≤ 0.79 0.02 0.09 0.61 97.00 98.08 0.00 0.00 98.20 0.37 92.14 0.00 1.44 97.90 100.74 99.60 0.50 0.85 0.01 100.05 0.00 100.00 0.00 0.04 0.00 100.83 0.00 99.00 0.70 100.00 99.21 99.03 0. In TN 0.11 94.08 0.28 0.00 0.00 0.79 0.00 0.13 0.00 100.01 NR 0.00 2.83 1.97 0.00 0.00 100.00 100.53 0.23 1.00 100.00 0.07 1.00 100.32 99.00 0.34 0.17 97.00 96.41 0.00 100.00 0.01 Point of Interconnection (POI) Congestion (No.10 95.04 0.1% ≤ 0.10 included in Tamil Nadu.16 100.

96 99.00 0.80 0.83 1.00 0.18 98.00 0.00 100.00 0.00 100.00 NA 0.13 97.39 98.57 0.21 0.06 1.00 0.00 100.51 98.57 0.55 2.00 0.51 0.36 97.00 100.90 99.69 93.00 100.00 94.10 0.01 1.00 0.08 0.02 0.00 0.00 100.04 0.21 0.00 100.14 2.50 99.00 100.81 98.34 1.10 0.13 99.00 100.89 95.28 68.64 86.98 99.10 0.40 0.33 0.53 1.33 99.24 99.93 0.88 99.38 88.10 0.67 0.00 NA 100.00 100.11 1.50 97.00 100.31 0.76 97.73 2.68 0.00 99.84 97.00 100.04 0.00 NA 100.00 100.00 100.00 0.00 100.00 0.83 96.44 1.61 95.00 100.22 99.10 0.00 0.02 0.44 0.00 100.36 0.00 100.18 1.36 99.01 0.00 0.00 100.20 1.13 98.00 96.77 99.02 0.00 100.05 0.53 97.00 0.05 0.07 88.00 100.34 0.67 0.12 0.09 1.00 100.08 0.54 0.78 99.00 100.00 100.52 99.53 95.00 0.00 99.33 99.10 0.50 99.28 92.00 100.46 1.53 99.00 100.92 0.00 100.00 1.00 100.12 100.90 97.00 99.00 0.48 98.00 100.98 2.04 0.00 0.59 94.20 98.52 97.10 0.27 0.09 0.60 0.09 0.10 0.00 100.09 0.55 0.00 0.00 NA NA 100.00 100.04 0.78 0.04 0.01 0.22 1.00 100.00 100.35 99.09 98.00 0.00 97.08 0.44 0.00 100.59 94.97 97.44 99.06 0.00 1.00 0.15 0.00 0.00 100.00 100.35 0.14 99.41 0.07 0.00 100.01 0.00 100.08 98.00 100.00 0.91 91.00 100.00 100.00 100.00 100.59 98.01 0.01 0.00 0.12 0.13 0.33 99.55 97.00 0.06 0.82 0.80 98.) 32 33 34 35 36 DLI 37 38 39 40 41 42 43 44 45 GUJ 46 47 48 49 50 51 52 53 54 55 HP 56 57 58 59 60 61 62 HR 63 64 65 66 67 68 69 70 71 J&K Aircel Airtel Idea MTNL CDMA MTNL GSM MTS RCOM CDMA RCOM GSM TATA CDMA Vodafone Aircel Airtel BSNL Idea MTS RCOM CDMA RCOM GSM TATA CDMA TATA GSM Uninor Videocon Vodafone Aircel Airtel BSNL Idea RCOM CDMA RTL TATA CDMA TATA GSM Vodafone Aircel Airtel BSNL Idea RCOM CDMA RCOM GSM TATA CDMA TATA GSM Videocon Vodafone Aircel Airtel BSNL Idea RCOM GSM Vodafone 0.20 0.54 0.10 0.00 100.00 91.00 0.00 100.04 0.11 0.00 100.07 0.33 0.00 98.02 0.67 1.70 0.10 0.01 0.49 95.00 0.05 0.68 0.00 100.12 0.00 .00 100.80 0.00 0.00 0.00 100.57 99.00 0.00 100.93 0.79 95.05 0.00 100.44 0.00 0.02 0.09 0.90 0.00 0.05 100.46 91.00 1.00 100.00 100.70 96.39 95.10 0.33 94.03 0.00 0.00 NA 100.00 95.00 100.00 100.03 0.02 0.00 100.03 0.73 95.00 100.44 91.04 0.00 100.03 0.15 0.00 100.00 100.29 99.00 100.69 0.00 100.00 0.96 98.15 60.27 98.17 0.10 0.83 96.13 0.02 0.08 0.00 100.00 0.85 0.07 2.01 0.91 95.69 1.00 100.04 0.98 75.45 1.01 0.00 0.01 0.15 0.76 99.17 2.05 1.00 100.00 0.68 95.45 94.02 0.91 0.89 1.01 0.40 99.10 0.02 0.84 99.46 0.73 1.19 1.00 100.10 1.00 0.71 0.15 0.10 90.01 0.02 0.00 100.00 0.61 99.02 1.83 98.22 0.71 97.00 100.67 1.60 99.44 1.27 0.46 98.00 100.31 0.34 99.00 100.00 100.04 0.37 0.02 0.80 2.00 100.46 99.37 0.50 99.02 0.00 100.00 100.00 100.00 100.93 0.00 0.62 0.00 100.09 94.09 1.00 100.29 0.00 97.78 97.08 0.00 0.81 1.81 95.00 100.09 0.52 97.29 97.00 0.00 100.83 0.37 0.46 1.00 100.30 96.02 0.00 99.00 100.09 0.67 98.00 0.00 NA NA 100.25 0.39 99.05 0.00 0.00 0.00 100.00 100.00 0.37 0.00 100.73 1.42 0.53 97.00 100.00 100.60 99.00 0.30 1.07 1.00 100.42 97.00 100.26 97.03 0.00 NA 100.00 0.22 99.33 0.00 100.00 100.80 1.00 100.00 100.00 100.37 100.00 100.99 99.00 100.00 96.00 0.01 0.70 99.00 100.00 0.00 100.00 100.64 0.47 0.00 1.70 0.16 99.02 0.00 0.00 100.00 100.30 0.06 0.00 100.00 95.00 100.88 92.00 100.75 100.08 0.81 77.94 99.00 0.09 0.08 0.73 1.30 1.19 0.03 95.44 91.00 97.68 97.02 0.00 100.00 100.13 0.00 100.00 100.00 100.10 1.08 0.14 0.53 0.84 0.00 100.00 100.00 0.74 1.16 0.10 0.14 97.00 100.00 0.09 0.39 98.94 100.43 0.05 0.00 100.00 100.21 0.10 0.06 0.00 0.37 100.1 (Contd.31 0.41 99.00 100.00 95.94 0.27 0.00 86.00 100.00 100.15 0.04 0.20 98.00 100.00 100.97 100.13 0.03 0.00 100.77 0.06 99.49 0.03 1.00 1.00 100.00 100.00 99.00 0.01 0.11 0.98 2.09 0.00 100.06 0.17 99.00 0.08 0.03 0.16 0.00 100.00 100.00 100.00 100.08 0.00 100.00 100.00 100.30 0.68 100.07 0.87 0.00 100.00 0.17 0.10 96.12 0.86 99.19 92.00 100.42 97.07 0.78 98.11 0.20 2.00 100.00 0.05 1.00 100.01 0.32 98.87 98.36 98.91 0.31 0.44 96.00 98.28 99.00 100.00 100.09 0.17 98.11 0.91 99.05 0.08 90.Annexure 4.17 0.32 99.10 0.17 0.00 100.12 1.00 100.14 74.00 97.00 100.23 0.00 100.17 0.00 100.73 99.00 100.31 1.00 100.35 0.00 100.73 0.00 0.67 0.02 0.21 0.85 0.00 100.23 0.57 0.00 100.08 0.00 100.36 0.00 100.55 99.02 0.61 95.00 0.00 100.00 100.00 100.00 100.00 100.03 0.00 100.00 0.27 0.00 0.00 100.00 0.00 0.76 98.30 90.00 100.16 0.00 100.00 100.39 0.00 100.03 0.80 99.00 100.00 100.17 0.00 100.00 NA NA 0.00 100.00 100.03 0.55 0.03 0.68 0.38 0.00 0.00 100.00 99.00 0.22 0.73 2.02 0.00 100.10 0.00 92.02 0.53 0.00 100.07 0.00 95.08 0.64 0.07 0.00 100.76 99.05 0.01 0.01 0.00 92.14 94.00 100.44 88.00 100.00 0.26 96.49 1.38 97.70 98.00 100.00 100.00 100.77 1.00 45.13 0.00 99.04 1.49 99.00 0.61 98.00 100.33 1.55 0.41 2.13 0.00 100.00 100.00 100.62 0.00 100.00 100.83 100.16 0.22 0.70 0.03 98.00 100.03 0.06 99.59 0.37 98.03 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 116 0.00 100.59 2.35 1.00 0.17 0.00 100.02 0.00 98.51 98.

00 100.03 0.04 0.14 99.35 99.01 0.00 0.26 91.00 100.00 0.00 100.00 100.00 0.00 100.00 100.79 98.89 100.62 99.00 0.00 100.22 0.19 0.00 100.68 0.74 0.00 100.00 0.34 0.44 0.10 0.06 0.00 100.00 100.00 100.89 96.44 0.08 0.85 91.84 99.26 0.00 100.02 0.00 100.65 0.00 0.01 0.00 0.14 1.00 0.33 98.41 98.71 83.01 0.03 0.16 0.47 97.00 100.49 99.00 100.29 0.00 NR 98.00 0.52 0.00 0.00 100.00 0.00 100.10 0.00 100.01 0.59 0.60 92.00 100.00 100.00 100.00 100.10 0.05 0.86 95.10 2.03 2.Annexure 4.00 0.01 NR 0.00 NR 100.00 0.00 100.05 2.00 100.09 0.00 100.26 99.09 0.99 99.91 98.05 0.69 99.91 1.32 71.13 0.00 0.40 0.95 98.00 0.00 100.02 1.00 100.31 98.25 0.13 99.39 2.00 0.10 95.96 0.13 0.00 100.00 100.08 0.01 0.77 1.00 100.76 99.00 100.11 98.00 100.00 100.00 99.00 100.03 0.06 1.38 99.00 100.00 100.03 99.00 100.00 100.00 2.03 0.17 0.48 97.62 0.00 1.00 100.34 0.99 99.10 0.80 99.09 0.57 100.00 100.35 0.00 0.00 0.00 95.67 99.00 0.60 0.00 0.01 0.26 97.00 0.10 0.00 0.68 0.14 98.12 0.00 100.09 0.00 100.08 0.10 0.73 86.99 100.63 99.00 100.61 0.04 0.00 100.25 99.00 100.18 90.00 100.03 0.00 100.00 100.17 98.00 99.03 0.07 0.09 0.00 100.10 0.95 0.77 99.00 0.00 99.88 0.13 0.16 94.37 99.00 100.00 0.03 0.92 2.70 0.00 100.01 1.78 98.01 0.76 0.00 NA 100.00 100.51 100.06 0.01 0.76 0.73 98.00 100.31 1.38 0.03 0.13 0.08 0.34 0.02 0.00 100.05 0.00 100.00 NA 0.34 0.00 100.12 1.05 0.66 99.00 100.02 0.83 0.05 0.20 99.00 100.03 0.15 0.00 100.23 0.00 0.00 0.97 0.38 98.40 0.05 0.10 0.01 0.00 98.75 99.13 0.61 99.00 100.00 0.13 98.10 0.08 0.00 100.81 0.94 99.00 100.00 100.13 0.00 0.00 0.00 99.00 0.00 0.35 69.00 100.28 0.00 100.99 100.00 100.00 0.76 0.25 98.00 0.90 97.03 0.35 98.00 100.66 0.04 0.08 0.62 99.01 0.06 84.00 100.93 0.00 100.85 91.00 99.07 0.43 117 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.02 0.03 0.31 0.24 99.09 99.16 0.00 0.14 96.57 66.37 97.02 0.00 0.00 100.00 0.33 0.00 100.95 99.54 75.00 0.00 0.01 0.74 0.31 0.00 100.30 96.41 0.00 100.39 0.00 100.00 100.05 0.00 100.76 95.00 100.00 100.00 0.04 99.00 100.00 100.71 0.53 95.12 0.00 0.42 0.00 100.00 100.01 0.00 99.60 0.00 0.00 99.10 0.93 99.11 0.30 2.84 0.00 0.02 0.00 100.36 0.53 0.08 0.94 0.70 0.16 0.00 0.00 0.90 98.00 100.91 95.18 95.04 0.00 0.00 0.63 0.30 1.11 97.00 100.00 100.93 1.08 0.33 0.82 99.03 0.00 0.15 0.00 0.00 0.60 2.00 100.31 0.77 99.50 98.00 100.62 99.04 0.93 99.22 1.02 2.00 0.02 NR 0.01 0.00 100.00 0.52 97.09 0.39 100.56 98.00 100.65 0.00 100.72 0.90 0.00 100.05 93.00 99.64 0.05 100.00 100.00 100.02 0.75 99.22 0.00 100.10 99.62 19.00 100.00 NR 100.03 0.62 99.90 99.23 1.00 100.00 0.35 99.87 0.00 100.07 0.08 0.10 0.04 0.57 0.41 98.14 0.99 98.00 100.92 95.00 100.03 0.00 100.00 99.54 100.00 NR 100.00 100.01 97.79 98.00 0.45 99.70 95.01 0.04 97.00 0.50 0.57 0.10 97.02 0.54 2.74 99.66 0.00 0.22 0.40 99.03 0.95 93.00 100.70 0.16 0.67 99.26 85.02 0.00 100.00 100.32 97.57 0.00 100.45 0.93 2.01 0.00 100.) 72 73 74 75 76 77 78 KOL 79 80 81 82 83 84 85 KR 86 87 88 89 90 91 92 93 KTK 94 95 96 97 98 99 100 101 MBI 102 103 104 105 106 107 108 109 MH 110 111 112 Aircel Airtel BSNL Idea MTS RCOM CDMA RTL TATA CDMA TATA GSM Vodafone Aircel Airtel BSNL Idea MTS RCOM CDMA RCOM GSM TATA CDMA TATA GSM Vodafone Aircel Airtel BSNL Idea MTS RCOM CDMA RCOM GSM TATA CDMA TATA GSM Vodafone Aircel Airtel Idea Loop Mobile MTNL CDMA MTNL GSM RCOM CDMA RCOM GSM TATA CDMA TATA GSM Vodafone Aircel Airtel BSNL Idea RCOM CDMA RCOM GSM TATA CDMA TATA GSM Uninor Vodafone 0.00 100.92 0.96 99.92 91.77 99.63 0.23 0.00 100.54 1.00 91.27 96.40 98.10 72.66 0.00 0.00 100.00 99.66 98.00 99.00 100.02 0.84 98.00 0.00 100.98 0.55 0.06 0.00 .08 98.00 100.89 1.02 0.04 99.60 0.49 99.08 0.93 0.00 100.00 97.09 0.00 100.09 0.00 100.00 100.08 90.58 99.07 0.44 95.00 100.00 100.04 0.42 96.09 0.39 99.00 100.00 100.63 2.07 0.05 0.04 0.00 100.01 0.40 98.00 100.03 0.10 0.09 0.17 98.03 94.36 99.21 0.88 0.82 0.87 92.69 2.37 72.00 NA 100.00 0.00 100.67 100.05 0.06 0.57 1.02 0.00 100.85 0.09 0.03 0.36 0.09 0.06 0.32 0.00 0.01 0.18 97.80 98.05 0.29 0.00 100.50 91.00 100.00 100.57 0.00 100.00 100.03 0.00 100.10 0.88 99.93 0.27 98.00 100.00 100.30 0.20 0.00 100.30 0.18 96.00 0.00 100.02 1.00 100.67 99.37 0.45 0.00 100.00 1.39 99.06 0.00 100.63 91.00 100.37 99.14 0.10 0.00 100.10 0.02 0.00 NA 100.00 100.01 0.00 0.26 0.00 100.00 100.87 0.18 2.02 0.02 1.00 NA 100.87 93.06 2.00 100.00 100.09 2.26 0.87 1.15 0.00 100.07 1.00 0.10 0.00 100.04 0.00 100.79 0.67 89.22 99.54 99.02 0.92 88.13 0.50 96.00 100.28 95.06 0.17 1.00 100.00 100.00 100.05 0.00 100.07 0.00 98.00 0.85 99.00 100.95 0.37 2.87 0.80 97.41 2.03 0.00 100.00 100.19 99.30 1.00 0.08 99.07 0.80 52.1 (Contd.00 100.00 100.74 0.02 0.85 99.39 0.00 100.08 99.08 0.07 0.06 0.02 0.00 0.00 NA 100.40 0.11 100.84 0.27 0.05 0.72 1.89 98.47 0.14 0.00 1.19 1.98 84.00 0.59 98.38 0.69 0.63 85.00 100.00 NR 99.00 0.98 0.00 0.00 100.96 98.45 0.03 0.00 100.81 98.49 1.33 98.54 96.48 96.00 100.08 0.53 1.46 94.00 100.09 0.01 0.32 0.00 100.00 100.45 1.90 0.52 0.05 0.15 99.00 0.91 99.51 0.57 1.00 100.00 100.18 79.94 0.01 0.44 98.57 100.00 100.04 0.03 0.20 91.00 100.00 0.00 100.00 100.56 99.23 0.00 100.01 0.97 0.60 99.10 0.00 100.09 0.00 0.00 100.00 100.74 99.00 0.48 0.27 98.00 99.00 0.13 0.48 1.00 100.00 100.00 99.00 NR 100.00 100.00 100.00 100.00 0.28 1.23 0.00 0.29 0.09 0.00 100.

Annexure 4.1 (Contd.)
113
114
115
116
117
MP
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133

NE

OR

134
135
136
137
138
139
140

PB

141
142
143
144
145
146
147
148
149
150
151

RAJ

Aircel
Airtel
BSNL
Idea
RCOM CDMA
RTL
TATA CDMA
TATA GSM
Videocon
Vodafone
Aircel
Airtel
BSNL
Idea
RTL
Vodafone
Aircel
Airtel
BSNL
Idea
RCOM CDMA
RTL
TATA CDMA
TATA GSM
Vodafone
Aircel
Airtel
BSNL
Idea
QTL GSM
QTL CDMA
RCOM CDMA
RCOM GSM
TATA CDMA
TATA GSM
Vodafone
Aircel
Airtel
BSNL
Idea
MTS
RCOM CDMA
RCOM GSM
TATA CDMA
TATA GSM
Vodafone

0.77
0.17
1.23
4.87
0.42
0.26
0.01
0.00
0.40
0.03
0.77
0.29
1.47
1.76
0.40
1.78
0.11
0.11
0.70
0.23
0.32
0.05
0.05
0.03
0.10
0.17
0.04
0.25
0.07
0.11
0.67
0.10
0.10
0.04
0.07
0.07
0.08
0.13
1.97
0.13
0.10
0.44
0.30
0.04
0.04
0.41

1.30
0.38
1.77
11.34
0.93
0.67
0.00
0.00
1.37
0.00
2.58
0.43
3.90
0.95
0.60
1.81
0.76
0.73
0.30
0.66
0.13
0.00
0.00
0.14
0.17
0.00
0.04
1.60
0.06
0.18
0.00
0.00
0.12
0.00
0.10
0.14
0.10
0.27
1.97
0.12
0.00
0.84
0.79
0.00
0.02
1.79

98.94
99.42
96.17
99.17
99.23
99.22
98.48
98.47
98.81
99.57
97.50
98.87
97.50
95.64
99.18
99.35
98.14
99.49
98.00
98.89
99.44
99.29
98.29
99.34
98.79
98.35
99.32
98.36
98.47
98.54
98.07
99.21
99.57
98.73
99.32
99.81
96.97
99.21
99.00
98.72
98.90
99.28
99.60
98.65
98.34
99.86

0.08
0.08
0.53
0.09
0.00
0.03
0.00
0.06
0.13
0.14
0.50
0.13
0.97
0.63
0.04
0.23
0.44
0.06
0.87
0.16
0.00
0.14
0.00
0.03
0.19
0.02
0.04
0.77
0.14
0.08
0.78
0.00
0.02
0.00
0.00
0.07
0.11
0.21
0.37
0.45
0.00
0.00
0.03
0.00
0.02
0.12

0.01
0.09
1.18
0.23
0.01
0.09
0.17
0.05
0.30
0.43
1.61
0.37
1.92
1.87
0.13
0.65
1.33
0.14
1.83
0.14
0.01
0.12
0.13
0.12
1.21
0.11
0.11
1.11
0.44
0.11
1.38
0.01
0.07
0.10
0.02
0.19
0.68
0.48
1.33
0.83
0.38
0.00
0.09
0.33
0.02
0.14

0.68
0.52
1.92
0.41
0.06
0.11
0.61
0.67
0.71
0.84
1.25
1.06
2.20
1.76
0.16
0.83
1.09
0.52
1.97
0.27
0.04
0.11
0.38
0.41
0.91
0.64
0.55
1.92
0.63
0.86
1.52
0.01
0.11
0.58
0.47
0.64
0.69
1.25
1.70
1.18
0.85
0.04
0.12
0.51
0.63
0.70

2.34
1.02
2.97
2.33
0.05
0.22
1.75
1.48
1.41
1.68
3.20
0.80
2.87
2.86
0.45
2.82
2.86
0.82
2.73
1.18
0.03
0.26
0.67
0.11
2.18
1.47
0.90
2.90
0.78
1.40
0.79
0.01
0.18
0.72
0.76
1.47
0.52
2.51
2.93
2.23
1.47
0.04
0.12
2.16
0.81
0.75

99.24
98.69
98.65
99.08
99.78
99.21
99.18
98.46
98.60
98.13
95.67
98.88
96.62
95.17
99.18
97.10
95.47
99.00
98.00
95.91
99.80
99.21
99.13
97.96
98.06
98.01
99.01
95.00
98.02
97.91
97.63
99.70
99.40
99.21
97.93
97.79
97.47
98.93
98.37
95.96
98.52
99.72
99.33
99.58
98.84
97.29

0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

118

0.00
0.02
0.05
0.15
0.10
0.09
0.00
0.00
NA
0.08
0.02
0.00
0.05
0.00
0.09
0.02
0.01
0.00
0.00
0.03
0.09
0.09
0.00
0.00
0.54
0.00
0.04
0.00
0.02
0.00
0.00
0.10
0.09
0.00
0.00
0.14
0.01
0.01
0.00
0.09
0.04
0.10
0.09
0.00
0.00
0.09

0.00
0.00
0.05
0.01
0.07
0.10
0.00
0.00
0.01
0.04
0.06
0.01
0.05
0.00
0.09
0.03
0.00
0.01
0.00
0.00
0.07
0.09
0.00
0.00
0.08
0.00
0.02
0.10
0.01
0.03
0.00
0.04
0.09
0.00
0.00
0.01
0.00
0.01
0.10
0.05
0.01
0.06
0.10
0.00
0.00
0.06

100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00

100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00

100.00
100.00
99.00
99.23
98.70
98.71
98.60
99.41
96.29
100.00
100.00
100.00
48.50
97.43
98.80
99.94
100.00
100.00
0.00
98.76
98.39
98.93
99.83
96.68
99.99
100.00
86.00
100.00
99.90
95.08
100.00
99.11
99.04
99.46
99.43
100.00
100.00
100.00
99.00
98.73
99.60
98.54
98.98
99.62
99.41
100.00

94.12
92.00
94.35
94.75
70.59
84.71
95.29
93.55
92.00
95.43
92.19
94.00
46.30
96.66
92.93
75.30
95.84
89.00
0.00
99.81
93.61
92.29
94.76
94.76
96.28
70.64
94.00
87.00
98.58
90.00
95.00
81.42
78.83
96.43
95.75
99.35
82.55
92.00
93.00
98.86
84.32
77.46
41.82
96.44
97.18
94.78

100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
NA
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
99.25
100.00
100.00
100.00
NA
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00

100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
NA
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
NA
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
94.47
100.00
100.00
100.00
100.00
100.00
100.00

Annexure 4.1 (Contd.)
152
153
154
155
156

TN

157
158
159
160
161
162
163
164

UPE

165
166
167
168
169
170
171
172
173
174 UPW
175
176
177
178
179
180
181
182
183
WB
184
185
186
187

Aircel
Airtel
BSNL
Idea
MTS
RCOM CDMA
RCOM GSM
TATA CDMA
TATA GSM
Vodafone
Aircel
Airtel
BSNL
Idea
RCOM CDMA
RCOM GSM
TATA CDMA
TATA GSM
Uninor
Vodafone
Videocon
Aircel
Airtel
BSNL
Idea
MTS
RCOM CDMA
RCOM GSM
TATA CDMA
TATA GSM
Uninor
Videocon
Vodafone
Aircel
Airtel
BSNL
Idea
MTS
RCOM CDMA
RTL
TATA CDMA
TATA GSM
Vodafone

0.78
0.01
0.50
0.02
0.05
0.27
0.28
0.03
0.09
0.08
0.50
1.71
0.96
0.13
0.46
0.33
0.03
0.03
0.34
0.44
0.06
0.24
0.15
1.53
0.10
0.27
0.41
0.33
0.03
0.07
0.26
0.41
0.19
1.13
0.07
1.70
0.14
0.18
0.30
0.29
0.05
0.01
0.04

0.28
0.01
1.60
0.00
0.00
0.27
0.28
0.00
0.27
0.41
1.86
0.38
1.74
0.56
0.90
0.85
0.00
0.00
1.32
2.37
0.00
0.57
0.69
6.70
0.53
0.00
0.85
0.80
0.00
0.02
1.19
1.11
0.99
1.82
0.15
1.90
0.55
0.51
0.64
0.38
0.00
0.00
0.11

98.61
99.89
98.00
99.74
99.31
99.32
99.65
98.53
98.64
99.66
98.94
99.57
97.00
99.97
99.12
99.25
98.68
98.02
95.72
99.27
99.71
98.91
99.50
96.83
99.87
99.18
99.05
99.52
98.97
98.91
96.19
99.73
99.35
95.85
99.54
98.33
97.61
99.29
99.25
99.31
97.93
98.46
98.98

0.75
0.02
0.10
0.05
0.00
0.00
0.03
0.00
0.04
0.13
0.78
0.07
0.70
0.86
0.00
0.06
0.00
0.11
0.50
0.31
0.73
0.21
0.10
0.93
0.67
0.00
0.00
0.04
0.00
0.06
0.49
0.11
0.22
0.79
0.05
0.57
0.09
0.00
0.00
0.02
0.00
0.06
0.56

0.97
0.01
0.27
0.08
0.00
0.00
0.07
0.29
0.02
0.34
0.53
0.20
1.57
1.92
0.02
0.08
0.11
0.78
1.92
0.73
0.00
0.61
0.24
1.48
0.87
0.00
0.03
0.06
0.13
0.19
1.95
0.81
0.65
1.94
0.07
1.10
0.63
0.31
0.02
0.11
0.35
0.40
1.02

0.50
0.13
0.60
0.44
0.40
0.02
0.04
0.52
0.53
0.68
0.48
0.77
1.63
1.00
0.06
0.15
0.34
0.73
1.23
1.11
0.26
0.44
0.49
1.90
0.87
0.52
0.07
0.11
0.53
0.61
1.21
0.39
0.83
1.81
0.55
1.10
0.82
0.92
0.08
0.09
0.44
0.68
0.97

1.15
0.16
1.80
0.56
1.97
0.02
0.04
1.74
0.67
1.08
0.58
2.66
2.70
2.95
0.02
0.17
2.64
1.42
2.11
1.68
0.00
2.79
0.54
3.17
2.90
1.45
0.04
0.19
0.30
1.66
1.64
0.00
1.73
2.98
0.85
3.12
2.21
2.52
0.08
0.15
1.27
1.60
1.35

95.05
99.53
99.00
97.17
99.50
99.78
99.35
98.95
98.53
97.78
96.10
98.61
96.67
96.51
99.78
99.28
98.85
97.51
96.24
96.62
99.21
97.59
99.55
96.75
99.91
99.23
99.79
99.10
97.84
98.05
95.20
98.53
97.36
95.08
99.56
97.32
95.84
99.41
99.68
99.26
99.01
98.00
95.64

0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

0.01
0.02
0.00
0.13
0.00
0.09
0.09
0.00
0.00
0.01
0.03
0.02
0.08
0.12
0.10
0.09
0.00
0.00
NA
0.11
NA
0.00
0.03
0.00
0.05
0.21
0.10
0.09
0.00
0.00
NA
NA
0.04
0.00
0.01
0.10
0.03
0.00
0.08
0.08
0.00
0.00
0.04

0.00
0.00
0.00
0.02
0.01
0.03
0.10
0.00
0.00
0.00
0.00
0.01
0.07
0.01
0.10
0.10
0.00
0.00
0.00
0.11
0.00
0.00
0.01
0.00
0.00
0.01
0.10
0.10
0.00
0.00
0.03
0.00
0.00
0.01
0.00
0.10
0.01
0.05
0.10
0.10
0.00
0.00
0.07

Notes:
NA-Not Applicable
NR- Not Reported
RCOM CDMA & RCOM GSM- Chennai included in Tamilnadu for network related parameters only.
RCOM GSM- Percentage of calls answered by the operators has been reported combined for Tamilnadu and Chennai for customer related parameters only.
RCOM CDMA-Percentage of calls answered by the operators has been reported combined for TN and CH for customer related parameters only.
Percentage of calls answered by the operators has been reported combined for WB and KOL for customer related parameters only.

119

100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00

100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
NA
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
NA
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00

100.00
100.00
100.00
99.49
98.51
97.50
98.83
99.34
99.31
100.00
100.00
99.00
97.00
99.72
97.54
99.08
98.99
99.37
96.72
100.00
100.00
100.00
100.00
97.50
99.45
100.00
97.81
98.87
99.12
99.49
96.94
100.00
100.00
100.00
100.00
0.00
99.47
100.00
98.82
98.93
95.98
96.44
100.00

71.93
94.00
97.00
99.15
91.95
86.15
80.16
95.65
91.30
95.49
60.85
95.00
98.00
95.69
76.05
55.48
95.70
92.66
89.60
90.81
NA
13.06
92.00
95.00
94.20
98.34
93.03
92.97
96.65
93.25
96.67
NA
94.63
90.59
83.00
0.00
96.71
91.51
91.18
93.15
83.80
93.19
93.76

100.00
100.00
100.00
100.00
NA
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
NA
100.00
NA
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
NA
NA
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00

100.00
100.00
100.00
100.00
NA
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
NA
100.00
NA
100.00
100.00
100.00
92.98
100.00
100.00
100.00
100.00
100.00
NA
NA
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00
100.00

Annexure 4.2: Performance of QoS Parameters for Cellular Mobile 3G Service
Performance Monitoring Report on Quality of Service of Cellular Mobile Serivce Providers for quarter ending, June , 2013

Name of the
Service
Provider

AP

ASM

BH

CHN

DLI

GJ

HP

HR

J&K

KOL

KR

Name of Service
Area / City

Network Availability
Connection Establishment (Accessibility)
Node-B's
Worst affected
Call Set-up
SDCCH/Pagin
TCH and
Accumulated
Node-B's due
Success Rate g Channel and
Circuit
downtime (not
to downtime
(within
RRC
Switched RAB
available for
(%age)
licensee's own
Congestion
Congestion
service) (%age)
network)
(%age)
(%age)

Connection Maintenance (Retainability)
Call Drop and Worst affected cells
Connections
Circuit
having more than
with good voice
Switched
3% TCH drop (call
quality and
Voice Drop
drop) and Circuit
Circuit Switch
Rate: (%age) Switched Voice Drop
Voice Quality
Rate:-CBBH
(CSV quality)

POI
Point of
Interconnecti
on (POI)
Congestion

1
Benchmark

2
≤ 2%

3
≤ 2%

4
≥ 95%

5
≤ 1%

6
≤ 2%

7
≤ 2%

8
≤ 3%

9
≥ 95%

10
≤ 0.5%

Aircel

0.07

0.15

99.17

0.58

0.24

0.43

2.52

99.76

0

Airtel

0.17

0.21

98.97

0.26

0.00

0.60

2.44

99.17

0

Idea

0.02

0.00

98.68

0.08

0.61

0.43

2.95

99.42

0

Aircel

0.56

1.84

99.19

0.17

0.03

1.10

2.39

99.31

0

Airtel

0.31

1.32

98.63

0.44

0.35

0.66

1.41

99.18

0

RTL

1.39

1.21

98.45

0.02

0.02

0.60

1.64

99.86

0

Aircel

1.61

3.56

99.06

0.28

0.09

1.15

12.13

99.16

0

Airtel

0.01

0.24

99.34

0.02

0.23

0.41

0.13

99.63

0

RTL

1.44

1.13

98.00

0.04

0.35

0.57

1.65

99.86

0

Aircel

2.41

0.00

98.35

0.83

0.35

1.11

12.04

98.25

0

Airtel

0.02

0.00

99.88

0.01

0.03

0.16

0.03

99.74

0

Vodafone

0.08

0.32

99.80

0.11

0.03

0.28

0.55

99.00

0

Airtel

0.24

1.24

98.76

0.14

0.04

0.65

2.49

99.10

0

MTNL

0.84

1.82

95.82

0.34

1.74

1.54

2.45

96.33

0

RCOM

1.01

0.85

99.21

0.18

0.17

0.74

1.05

99.80

0

Vodafone

0.05

0.00

97.49

0.01

0.00

0.93

3.58

99.11

0

Idea

0.04

0.00

99.88

0.02

0.01

0.59

1.43

99.14

0

Tata

0.01

0.00

99.49

0.02

0.13

0.64

1.09

99.78

0

Vodafone

0.03

0.09

99.85

0.01

0.00

0.21

0.12

99.07

0

Airtel

0.01

0.00

99.03

0.01

0.00

0.88

2.21

99.09

0

Idea

0.34

0.00

99.68

0.53

0.12

1.08

2.10

99.03

0

RTL

0.88

0.58

98.80

0.00

0.00

0.54

1.12

99.57

0

Idea

0.01

0.00

99.76

0.04

0.00

0.30

2.01

99.01

0

Tata

0.05

0.00

99.70

0.11

0.09

0.19

0.00

99.28

0

Vodafone

0.20

0.73

99.90

0.01

0.00

0.24

0.18

99.06

0

Aircel

0.10

0.94

98.70

0.43

0.09

1.33

5.37

99.10

0

Airtel

0.19

0.14

98.94

0.00

0.00

1.10

1.65

99.07

0

RCOM

1.26

1.08

99.44

0.05

0.07

0.75

1.56

99.75

0

Idea

0.32

1.18

99.84

0.12

0.03

1.42

1.51

99.09

0

Aircel

0.67

1.88

99.59

0.12

0.00

0.24

0.36

99.22

1

RTL

0.67

0.95

98.74

0.10

0.02

0.59

0.96

99.88

0

Vodafone

0.06

0.08

99.82

0.06

0.03

0.53

1.22

99.11

0

Aircel

0.00

0.00

100.00

0.00

0.01

0.08

0.02

99.93

0

Tata

0.01

0.00

99.70

0.01

0.02

0.41

0.58

99.78

0

Idea

0.16

0.30

99.85

0.04

0.08

0.17

1.47

99.99

0

120

43 0 RTL 0.01 0.84 0 MTNL 0.07 99.03 0.50 0.26 97.19 0.64 1.13 0.79 2.00 0.89 0.55 1.10 0.27 1.63 99.11 0.10 0.00 0.35 1.17 0 RCOM 0.15 0.73 99.32 0.22 2.33 0.55 0.15 0.03 0.16 0 RTL 0.02 99.49 0.52 1.85 0.94 0.37 1.01 0.04 2.69 1.01 0.07 0.62 0 RTL 0.14 1.63 98.03 0.01 0.68 1.48 1.59 99.91 98.11 0.82 0.00 98.87 1.15 98.91 99.12 0.37 0.00 0.40 0 RCOM 0.60 1.00 0.18 0.79 99.22 0.78 0 Tata 0.56 0 Airtel 0.42 2.30 1.23 98.00 0.11 0.09 0 Idea 0.92 99.03 0 Airtel 0.10 0.00 0.84 0 Aircel 0.95 1.45 99.09 0.03 0.25 1.97 99.69 1.38 1.06 0.06 99.00 99.00 99.38 99.11 0.77 1.66 99.39 0.07 0 Airtel 0.20 0.04 1.08 99.73 0 Tata 0.88 0.88 0 Tata 0.58 98.01 0.12 0.06 0.68 99.29 0.00 99.00 98.65 98.15 99.71 0.45 0.05 98.28 1.88 0 Vodafone 0.16 0 Aircel 0.16 0 Airtel 1.44 99.05 99.35 0.13 0.68 0.20 1.41 0.02 1.81 0 Aircel 0.78 99.02 0.31 0.17 99.30 98.83 99.07 0.08 0.55 99.08 0.83 0 Aircel 1.01 0.06 1.10 99.59 1.08 99.00 0.80 0 Tata 0.00 99.36 0.72 0.45 1.18 99.02 99.21 0 Airtel 0.07 0.05 0.54 99.00 0.95 0.00 0.63 0 Idea 0.61 0.) KTK MBI MH MP NE OR PB RAJ TN UPE UPW WB Aircel 0.39 2.50 99.59 11.26 0.17 0.57 0.72 99.00 0.83 99.17 99.89 0 Aircel 0.00 0.17 0.21 98.21 2.24 2.18 0.03 1.13 0.97 99.72 99.03 0.07 99.27 0.81 0 Tata 0.77 0 Vodafone 0.Annexure 4.83 0.24 0 Airtel 0.93 0 RTL 1.61 0.05 0.77 1.01 0.05 0.08 0.16 99.55 1.25 0 Airtel 0.02 11.32 0.07 0.01 0.24 0.07 0.00 0.00 0.90 2.00 0.37 2.75 99.37 99.42 2.04 0.24 99.16 99.52 1.48 0.51 1.39 99.63 0.07 0.03 0.92 0 Vodafone 0.77 0.33 1.00 99.98 98.56 0.42 99.69 99.03 0 121 .42 0.06 98.00 0.14 0.34 0.79 0.43 99.00 99.81 99.00 0.26 0 Tata 0.23 99.04 0.80 0.53 99.37 0.21 0 Vodafone 0.37 0.09 0.01 0.03 98.05 0 RCOM 0.45 0.06 0 Idea 0.61 99.18 0.05 0.62 2.85 0.72 0.44 0.57 99.00 0.15 0.46 99.77 0 Vodafone 0.77 1.59 0.60 0.15 0.2 (Contd.01 0.93 0.10 0.58 0.75 0.23 0.02 0 Idea 0.16 99.29 0 Aircel 0.39 0.02 0.68 2.03 0.66 99.13 0.21 1.01 0.44 99.77 0.84 99.10 12.07 0.10 0.

93% NA NA 0.00% NIL 100.18 99.37% 95.00% 97.78 98.00% 6.35 87.33 78.00% 3 TTSL 4.00% NA GUJ 122 .75 70.79% 99.00% 100.82% NA NA NA NA NA NA 99.95% 100.00% NA 12 TTSL 0.00% 100.47% 100.20% 91.29 100.54% 100.86% 91.00% 0.95% 76.00% NA NA 2.00% NA 99.89% 100.87 96.17 NA 92.27% NA NR 0.00% 100.00% 94.00% 98.02% NR NR NR NR NR 100.00% 97.00% 92.32% NA 0.00% 97.00% NA 98.25% 63.00% NA NA BSNL 2.00% 100.00% 9 Vodafone 2.00% 3.00% 100.97% DNF 99.58% NA NR 0.00% 100.00% 5.00% NA NA Bharti 2.00% 0.00% NA Reliance 0.94 78. Performance Monitoring Report of Basic Service (Wireline) for Quarter Ending June.00% 92.00% 100.00% NA 23 Reliance 0.02% 0.05% NA 100.62% NA NA 2.85% 100.86% 0.10% 0.00% 100.60% 63.00% 0.00% 7 10 ASM BH 11 Vodafone 1.00% 100.75 66.00% 91.23 94.00% 5.85% 95.00% Vodafone 0.95% NA NA 0.86% 11.47 92.00% NR 56.00% 97.00% 100.34% NA 0.14 97.00% 100.29 90.03% NA 100.12 96.00% 97.00% NA 3.94% 7.00% NA NA NA 100.00% 92.95% 100.22% 100.56% NA 3.00% 100.04% NA 95.00 0.54% 0.63% 100.00% 6 Vodafone 0.71% NA 0.18 96.02% NA 100.00% NA 98.00% 100.67% 100.03% NA 100.1% Resolution of billing/charging/validity complaints Metering and billing credibility pre paid ≤ 0.00% NA 1.00% 0.96% 90.15% 0.94 99.12% NA 0.00% 100.34% NA NR 0.22% NA NR 0.00% NA 1.00% 100.59% 18 Vodafone 0.01% 100.22% NA NA 0.22 98.78% 91.00% 100.95% 100.00% 97.40% NA 0.00% NA NA NA 100.00% 100.00% 2 AP Bharti 2.00% 2.00% 100.08% NA 100.00% 0.00% NA TTSL NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA 8 BSNL 3.00% 97.00% 100.00% 5.05% NA 100.3: Performance of QoS Parameters for Basic (Wire-line) Service 1 week of resolution of complaint ≥ 95% Time taken for refund of deposits after closures Accessibility of call centre/ customer care 100% within 4 weeks Termination / closure of service %age requests for Termination / Closure of service complied within 7 days Period of applying credit/ waiver/ adjustment to customer’s account from the date of resolution of complaints ≤ 0.00% 100.00% NA NA NA 100.67% 69.00% 4 Reliance 0.00% 100.09% 0.00% NA NA NA 100.01% NA 100.00% 100.67% 100.00% 5.13% NA NR 0.00% 86.00% 98.76% 0.00% 0.94% 100.00% 100.22 100.00% 100.00% 100.16% 97.00% 100.00% 100.95% 78.00% 92.00% 100.00% 17 BSNL 7.00% 100.00% 0.16 100.00% 100.00% 100.67 96.08% 78.00% 0.00% 97.06 98.00% NA NA NA 100.00% 100.00% NR 100.00% 100./month) Name of Service Provider Name of Service Area Sl.75 100.41 100.81% 71.00% 100.95% 100.02% 0.02% 100.00% 93.03% NA 100. No.00% 0.87 94.00% NR NR 100.39% 100.1% Metering and Billingcredibility post paid Point of Interconnection (POI) Congestion (No.00% 0.60 100.51 94.95% 100.48 NA 86.00% 25 TTSL 2.00% 22 TTSL 1.56% 91.95% 100.83 55.00 NA 100.00% 97.00% 97.00% 100.00% 100.62% 95.00% 97.00% 27 BSNL 4.06% 90.00% NA 4.00% 100.62 94.00% 100.00% 100.06 85.84% NA NR 0.00% 100.00% 5 BSNL 4.85 66.00% NA 2.15 100.73 98.00% NR NR 100.67% NA 0.06 94.57% NA 0.00% 28 Vodafone 0.71% 96.58 98.00% 100.51 100.00% 100.00% 100.97 94.00% NA 0.00 0.00% 100.01 100.93 94.36% NA NR 0.00% NA MTNL 8.46% NA 0.77% NA NA 2. of faults/100 Subs. of POIs not meeting the benchmark Answer to Seizure Ratio For rural and hilly areas: 100% Call Completion Rate (CCR) % of faults repaired within 5 days For urban areas: 100% Mean Time to Repair (MTTR) % of faults repaired within 3 days By next working day: ≥ 90% Response time to the customer for Assistance Metering and Billing Percentage of calls answered by the operators (voice to voice) within 60 seconds POI % of faults repaired by next working day Faults incidences ( No.75% 100.00% NA NA NA 100.97 96.00% 100.17% NA 0.00% 99.25 NA 85.00% NA 0.72 90.00% NIL NA NIL NIL 97.00% 3.59 68.02% NA 100.00 0.29 70.28% 100.00% 0.Annexure 4.78% 100.00% 16 19 DEL 20 21 24 DEL Bharti 1.33% 88.46 92.00% 100. 2013 Fault Repair ≥ 100% within 7 days 100% within 60 days Benchmarks ≤5 ≤ 8 Hrs ≥ 55% ≥ 75 % ≤ 0.00% NA NA 3.82% 98.02% NA 100.52 91.29 NA 88.00% NA 99.00% 100.00% 100.00% NA NA 1.00% 79.01 58.00% 100.28% NA NA 3.00% TTSL 0.00% 0.00% 26 Reliance 0.89% 100.00% NA 13 14 15 Chhatt isgarh CN Reliance NIL NA NA NA NA NA 97.00% 92.48% NA NA 0.00% 100.48 56.5% 90% 1 A& N BSNL 3.00% 100.00% 100.02% 100.00% 0.54% 5.55 100.00% NA 3.18 69.00% 0.00% BSNL 3.00% 100.

00% 100.61 100.00% 65 BSNL 3.00% 100.77% 99.00% 100.00% 0.46% 86.66% 100.00% 97.00% 58 TTSL 0.25 100.00% 100.00% 89.00% 92.00% 100.67% 100.00% 100.00% NA 1.00% 100.00% NA NA TTSL NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA 39 BSNL 6.00% 100.00% 100.00% 100.00% 62 67 KTK MP MUM 123 .34% NA 0.82% 95.00% 100.00% NR 0.88% 13.99 96.37% 100.90% 100.04% 0.76% NA NR 0.16% 100.19 71.00% NA 49 Reliance 0.29% NA 0.00% NA 100.67 98.82% NA NA 0.59 92.07% NA 0.30 NA 85.00% 100.00% 47 Bharti 2.76% 77.00% 100.28 99.00% 100.00% NIL NA NIL NIL 97.00% NA NA 0.00% 100.00% 97.73% NA NA 0.53% 100.00% 100.00% 92.16 NA 81.07 100.06% NA 100.00% 97.00 0.33% 100.59 97.00% 53 TTSL 0.00% 93.97% NA NR 0.62 100.00% 100.00% 99.00% 36 BSNL 4.67% 95.06% 0.00% NR NR 100.60% NA NR 0.00% NA 3.10% 36.88% 90.00% 100.00% NA 2.00% NA 100.03 NA 87.00% 0.00% 100.62% NA 7.00% 92.88% NA NA 0.00% 45 TTSL 0.62 84.95% 100.00% 60 BSNL 6.00% 97.00% NA 99.00% NA No Refund hasNA been 57 MH Bharti 1.07% NA 100.00% 34 TTSL 0.00% 100.40 95.00% DNF 100.55% 100.00% 100.00% 100.31 96.06% 72.95% 100.00% 100.00% 100.00% NA NA NIL NIL 97.76% 88.00% 100.95% 100.00% 95.95% 100.26 100.06% NA 100.00% 100.05% NA 100.00% 100.00% 88.00% 100.00% 92.06% 100.00% 0.07 70.00% 100.54 56.11% 90.00% 100.00% 37 Vodafone NA NA NA NA NA NA NA NA NA NA NA NA 100.00% 100.44% 60.3 (Contd.32% 91.41% 43 Vodafone NA NA NA NA NA NA NA NA NA NA NA NA 100.26 93.00% 42.03% NA 100.44 88.00% 100.00% 31 BSNL 4.13 NA 85.00% NA 99.00% NA 5.96% NA 0.44% NA 0.00% 100.00% 0.00% 100.30% 7.10% 75.64% 45.87 94.16% 100.00% 5.60% NA NR 0.00% 100.00% 100.00% 92.00% 68 TTSL 0.00% HP 30 33 38 HR J&K 41 JHAR 42 KER BSNL 8.00 0.00% 94.00% 100.00% NA NA 1.00% 0.00% NA 2.93% 79.60% NA 0.03% NA 100.00% NA 98.94% 100.00% 70 Vodafone 0.00% 0.14% 58.00% 94.00% NA 71 MTNL 5.40% 92.00 0.00% 95.00% 100.50% NA 100.00% 100.00% 100.00% NA NA 6.55 39.00% 0.00% NA 3.98 98.00% 69 Reliance 0.00% 100.00% 92.26 94.48 96.00% 0.46 100.57% NA NR 0.00% 100.00% 79.00% 52 55 KOL KTK 56 KTK Vodafone 0.00% 99.09 98.23 NA 82.35% 100.10% NA NA 0.95 97.00% NA 99.93% 100.31 99.67% NA NA 2.00% 100.00% 100.10% 100.00% 100.01% NA 100.00% 50 BSNL 12.00% 100.36% 100.41 70.00% 3.00% 51 Vodafone 0.00 0.00% 100.00% 98.00% NA NA NA 100.33% 100.00 0.00% 2.33% 91.00% 5.11% NIL 100.21% 0.01% 90.00% 82.00% NA 2.02% NIL 100.00% NA 64 Reliance 0.01% NR 100.02% NA 100.14% 98.95% 100.00% 5.00% NA 3.Annexure 4.94 80.52 98.59 31.77% 0.34 92.00% 100.00% 40 Vodafone NA NA NA NA NA NA NA NA NA NA NA NA 100.00% 97.25% 119.39 89.00% 100.00% 63 TTSL 2.05% 100.31 100.85 73.00% 97.00% 4.00% 100.00% NA 2.68% 100.56% 100.00% 54 Reliance 0.08% NA 100.00% 92.00% 6.58% 0.00% 100.26 83.00% 94.00% 100.00% 6.00% 0.00% 6.00% 0.63 100.00% 48 TTSL 1.00% NA NA NA 100.00% 100.00% 100.00% 100.00% 97.69% NA 0.00% 100.00% 100.00% 100.00% NA Bharti 4.27% NA NR 0.95% 100.94 60.00% 100.17% 91.00% NA NA Bharti 4.00% NIL NR NR 100.00% NA 99.00% 88.47% 100.83 100.00% 97.00% 59 Reliance 0.17% 90.00% NA 5.00% 97.00% 100.00% 100.00% 97.00% BSNL 8.00% 100.00% NA NA 44 Bharti 0.00% 100.00% NA NA Bharti 0.21% NA NR 0.00% 97.04% NA 100.00% NA 98.28 98.00% 100.44 75.00% 97.68% 0.03% NA 100.14 72.00% 2.00% 100.70% NA 0.03% NA 100.79% 94.00% 100.36% 100.09 100.81% NA NR 0.60 93.00% 100.72 65.02% NA 100.00% NA NA Bharti 2.00% 100.60% NA 0.94% NA NR 0.00% 100.00% 100.00% 97.77 84.00% NA 99.00% 3.78 97.00% 0.74 93.16 100.86% 0.00% 100.48% 0.00% 100.13% NA 0.01% NA 100.01% NA 100.00% 100.00% 100.00% 97.05 65.00% 100.00% 100.20% 0.00% 32 Vodafone NA NA NA NA NA NA NA NA NA NA NA NA 100.50 99.00% 100.00% 100.52% 6.98% NA NA 0.00% 100.00% NA NA NA 100.00% 81.50 92.00% 1.43% NA 0.00% 0.00 0.11% 82.30% 100.95% 95.39 98.00% 66 Vodafone 0.17 100.00% NA NA 1.00% 100.00% NA NA BSNL 2.00% NA 3.94% NA NA 0.50 98.05% NA 100.14 78.00% 0.45% 87.14% 76.04% 0.00% NA 0.04% NA 100.00% 100.00% 97.00% 55.00% 92.88% 72.49% NA NA 35 Reliance NIL NA NA NA NA NA 84.00% NR 96.65 63.00% 95.25 91.25% 100.00% 100.03% NA 100.71% 0.00% NA NA 1.76% NA 0.44 NA 89.03% 0.) 29 TTSL NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Reliance NIL NA NA NA NA NA 79.48 88.09% 90.89% 100.06 48.00% 100.53 95.70% 0.00% 97.06% NA 100.13% 100.94% 79.00% 61 Vodafone 0.00% NA 99.00% 97.95% 100.00% 100.22 69.00 0.57 100.01% 100.95% 100.00% NA 1.93% 65.00% NA 46 Reliance 0.29 100.

00% NA NA 2.00% 100.00% 5.52% 99.00% 100.00% NA NA BSNL 5.00% 100.00% 100.00% 92.00% 0.00% 100.81% 0.34 97.00% 97.61% 100.88 75.48% NA NA NA NA NA NA 98.00% 2.00% 100.00% 100.86% NA NR 0.77% 92.00% 97.00% 79.00% 100.00% NA NA 0.00% NA NA NA 100.15 99.00% 100.00% NA NA NA 100.Annexure 4.28 96.05% NA 100.00% 100.33% NA NA Bharti 2.00% 84 Vodafone 2.00% 93.00% NA NA NA 100.95% 100.00% 100.00% 86 PB Bharti 1.00% 98.05 94.76 96.00% 97.13 NA 91.30 100.93% 4.0% NA NA NA NA NA NA 99.17% 0.00% 5.00% 100.00% 100.00% 77 80 83 PB BSNL 4.00% NA NA Bharti 4.00% NA NA 109 Benchmark not met NR .00% 105 BSNL 5.71% 100.31 96.80% NA NR 0.21 69.00% 97.39% NA NR 0.00% 100.88% NA 0.00% 79 Vodafone 1.70% 0.00% 0.00% 93 TTSL 0.00% NIL NA NIL NIL 97.00% 92 97 102 TN UPE 103 104 107 Uttara nchal 108 WB TTSL NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Reliance NIL NA NA NA NA NA 81.00% 100.00% 100.00% NA 99.00% 100.56 55.00% 98.36% NA 0.95% 100.00% 78 BSNL 4.00% NA NA NA 100.00% NA 3.82 83.00% 97.00% 100.00% 87 Reliance 0.47% 100.00% NA 82 Reliance 0.00% 100.00% 97.00% 100.00% 0.14 89.85% 100.02% 100.04% 0.00% 100.00% TTSL NA NA NA NA NA 100.06% 100.14% 91.00% 100.46 63.00% 100.36% 100.44% 97.00% NR NR 100.00% 82.20% NA 0.00% 12.01% NA 100.03% NA 100.03 98.00% NR NR 100.30% 100.00% 100.00% 100.01% NA 100.91 94.00% 100.00% 0.56 96.00% 96 Vodafone 0.00% 100.00% NA 100.98% NA NA NA NA NA NA 98.00% 84.00 0.00% NR NR 100.00% NA NA 73 NE TTSL NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA 74 NE-I BSNL 4.00% 100.00% NA 3.00% NA NA NA 100.00% 98 TTSL 3.52% 25.02 NA 92.67% 100.50% NA NA 0.00% 100.00% 100.00% 100.22% 100.44 73.87% 98.00% 100.00% 100.00% 100.00% 0.07 94.69% 100.00% NA 8.23% 18.00% 100.72 98.00% 100.56 74.00% 100.21 97.95 68.00% NIL 100.31% NA 0.65 100.00 NA NA NA NA 96.04% 91.24% NA NR NR NR NR 100.00% 75 NE-II BSNL 3.16 100.00% NR 97.00% 100.00% 100.00% NA 4.04% NA 100.00% 100.00% 100.00% NA NA 4.00% 100.32% 100.00% 101 Vodafone 3.83% NA 0.00% 100.00% 81 TTSL 0.68% 5.79 100.04% 0.21 99.73% 7.00% NA NA Bharti 2.) 72 NE Vodafone NA NA NA NA NA NA NA NA NA NA NA NA 100.81% NA 0.00% 100.95% 100.00% 97.00% 93.46 100.00% NA NA 85 HFCL 3.00% NA 99 Reliance 0.00 0.00% NA 2.59% 97.00% 76 OR TTSL 1.00% 100.00% 95 BSNL 5.00% 100.00% 100.55% NA 0.04 99.10 100.00% 92.64% NA NR 0.00% 100.00% 100.00% 100.87 91.00% NA 2.00% 92.63 90.23% 99.00% 92.95% 100.00% 97.84 74.Not Applicable 124 .00% 100.07% NA 0.75% 0.00% 100.40 86.93% 0.67 68.00% 100.12 NA 90.00 0.13% 99.00% 0.89% 94.04% 10.00% 0.00% 94.00% 0.00% NA Reliance NIL NA NA NA NA NA 85.00% NA 3.90% 73.71% NA 0.27% 45.63 100.00 0.00% 100.3 (Contd.00% NR NR 100.57% NA 0.00% 0.00% RAJ 91 TTSL NA NA NA NA NA 60.42 100.00% 92.97 86.00% 100.95% 100.35 91.00 0.00% 97.68% 100.00% 6.00% 100.00% NA NA 90 Sistema 1.00% 100.00% 2.67% NA NA 7.03% NR DNF 100.20 100.00% 82.33 NA NA NA 0.04% 0.00% 0.01% NA NR NR 0.00% 100.35% 93.00% 99.00% 6.92% NA 0.00% NA NA 94 Reliance 0.00% 97.00% 100 BSNL 3.02% 0.00% 91.85% 5.00% 100.00% 0.95% 100.98 99.46% 99.24 95.00% 100.35 100.00% 100.00% 89 Vodafone 1.01% NA 100.00% 0.00% NA 3.61% NA NR 0.06% NA 100.00% NR NR 99.Data Not Reported NA .02% NA 100.00% 92.00% 100.00% 94.00% 110 BSNL 6.00% 100.00% 100.00% 3.00% 100.00% 97.29% 100.00% 92.00% 100.00% 100.14 60.00% 99.00% NA NA 2.86% 90.00% 0.50% 0.00% NIL NA NIL NIL 97.87 90.30 99.87 92.00% 100.00% 100.00% 106 Vodafone 0.00% 100.00% NA 2.00% NA NA NA 100.00% 0.76% NA NA UPW Reliance NIL NA NA NA NA NA 89.85% NA NR 0.16 65.00% 88 BSNL 4.09% 94.00% 111 Vodafone NA NA NA NA NA NA NA NA NA NA NA NA 100.15% NA NR 0.57 81.00% 4.10% 96.68% 92.91% 92.46 72.00% 100.00% 0.00% 100.03% NA 100.00% 100.95% 100.40% NA NA NA NA NA NA 98.00 95.06% 100.61% NA NR 0.00% 0.00% 100.00% NA UPW Bharti 3.00% 100.03% NA 100.00% 6.13% NA NA NA NA NA NA 99.00% 100.60 93.00% NIL NA NIL NIL 97.00% 97.28 100.62% 99.42% 99.00% 100.30% 100.44 92.00% 100.41% NA 0.76% 79.35 NA 94.37 97.31% 0.00% NR NR 100.00% 100.58 100.

00% 100.00% 84.38% 100.50% 99.16% 99.00% 87.00% 84.00% 100.00% 8.23% 94.55% 0.72 65.00% 100.90% 57.01% 0.30% 93.35% 95.90% 88.00% 99.70% 99.9 3.36% 26.46% 95.3 1.00% 0.80% 99.00% 100.51% 100.00% 100.56% 10202 35122 0.03 NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA 125 0 61.00% 100.1 1.00% 86.01% 0.00% 100.00% 99.00% 100.00% 99.90% 97.03% 0.72 39 32.4: Quality of Service Performance of Broadband Service Providers Performance Monitoring Report on Quality of Service of Broad band Service Providers for Quarter Ending June.83% 44.99% 100.70% 99.00% 84.70% 99.00% 0.00% 0.00% 39.67% 100.00% 93.80% 99.00% 100.00% 100.3 32.8 1.00% 100.95% 19.00% 98.70% 27 12 0 76 0 216 194 4 11 0 19 0 57 0 71 8 0 513253 135 0 2 12 35 0 133 0 0.00% 100.00% 53.00% 19.80% 95.00% 88.33% 26.00% 100.01% 0.80% 93.64% 20.00% 100.4 1.1 2.00% 10.66% 57.00% 92.00% 0.00% 100.63% 99.67% 0.03 87.20% 100.19 1.8 3.15% 30.90% 99.33% 0.60% 100.70% 89.00% 0.00% 100.00% 108.50% 90.00% 102.13% 87.21% 95.30% 99.33 79.00% 3.00% 100.00% 100.00% 100.50% 99.00% 0.70% 75.56% 0.2 1.03% 96.00% 100.70% NA 66.91% 0.00% 0.67% 13.80% 92.11 1.06% 0.54% 24.56% 0.00% 0.99% 100.90% 43.73% 97.00% 98. of Up s tre a m lin ks for In te rn a tion a l c on n e c tivity h a vin g b a n d wid th u tilis a tion >90% d u rin g p e a k h ou rs (T CBH) % In te rn a tion a l b a n d wid th u tiliz a tion d u rin g p e a k h ou rs (T CBH) (E n c los e MRT G ) <90% 0 <90% >80% >98% <1% <120 ms <350 ms <800 ms 99.20% 92.15 1.00% NR 0.60% NA NA 107.70% 100.00% 100.67% 27.2 1.00% 86.10% 90.6 3.68% 100.00% 2.00% 99.98% 84.51% 94.00% 99.00% 0.00% 96.70% 100.00% 100.95% 99.1 1.00% 87.00% 100.00% 100.14 3.00% 100.00% 99.00% 100.00% 45.03% 0.00% 100.03 79.80% 75. No.10% 100.00% 100.51% 82.01% 100.00% 100.30% 96.99% 100.00% NA 99.00% 0.00% 0.00% 100.00% C/DNF 1.00% 99.85% 100.13% 100.00% 100. Andhra Pradesh Delhi Gujarat Haryana Karnataka Kerala Kolkata Madhya Pradesh & CG Maharashtra Mumbai Punjab Rajasthan Tamilnadu UP .00% 100.01% 0.70% 94.00% 100.30% 49.00% 100.90% 99.00% 100.90% 99.00% 0.67% 97.00% 93.10% 90.02% 0.60% 84.00% 0.40% 99.00% 83.60% 77.91% 95.00% 90.03% 99.00% 90.62% 0.40% 99.15 BSNL Andhra Pradesh Assam Bihar Jharkhand Chennai Gujarat Haryana Himachal Pradesh Jammu & Kashmir Karnataka Kerala Kolkata Maharashtra Madhya Pradesh Chhattisgarh North East I North East II Orissa Punjab Rajasthan Tamil Nadu UP East UP West Uttaranchal West Bengal A&N MTNL Delhi Mumbai Bharti Airtel Ltd.90% 99.00% 108.30% 97.00% 0.60% 94.00% C/DNF 70 C/DNF 350 NA NA 100.76% 100.00% 89.01% 0.00% 100.00% 100.00% 14.00% 100.17 1.00% 100.74% 99.11 3.41% 80.00% 80.76% 99.00% 100.13 3.00% 100.90% 99.00% 100.00% 100.58% 64.00% 100.00% 99.10% 93.50% 87.9 1.33 79.00% 90.00% 99.50% 100.00% 99.07% 20.00% 93.00% 0.67% 87.80% 94.00% 0.20% NA NA 77.00% 100.00% 89.10% 94.00% 100.70% 93.95% 0.00% 81.00% 0.00% 90.00% 100.00% 5.West Response Time to the Customer for assistance Billing Performance we e ks %age of %age of calls case s to answe re d by whom re fund ope rator of de posits is (Voice to made within voice ) 60 days of within 60 closure s se c Packet Loss Bandwidth utilisation/throughput No.70% 100.90% 99.57% 56.82% 100.33 61.00% 0.87% 99.67% 46.00% 0.00% 85.00% 108.01% 0.East UP .00% 100.2 3 3.01% 0.73% 90.80% 99.50% 99.60% 92.00% 100.00% 94.090% 0.00% 100.Annexure 4.60% 78.04% 0.80% 99.91% 99.30% 98.00% 94.00% 100.00% 100.00% 100.00% 0.57% 99.00% 105.01% 0.00% 100.40% 94.79% 98.00% 0.33% 96.00% 100.00% 100.40% 86.90% 88.00% 100.2 3.00% 92.00% 100.90% 100.35% 95.10% 85.00% 0.86% 0.00% 100.00% 0. Service Operators/Service area %age of conne ctions % of faults % of faults provide d re paire d by re paire d Re nt %age of bills complaints within 3 Re bate dispute d re solve d within 15 days ne xt working of re gistration day (>90%) billing working day within 4 of de mand 1 1.13 1. <2% 100% 10 0 % w ith in 60 days >60% >80% 99.7 3.3 80.92% 92.40% 95.00% 100.00% 0.3 289.68% 99.00% 100.00% 99.00% 100.00% 100.95% 99.00% 0.19% Nil 0 0 0 84.67% 67.00% 96.00% 0.00% 100.26% 86.00% 100.00% 100.92 61.00% 100. of In tra n e twork lin ks answe re d by h a vin g ope rator Ba n d wid th u tilis a tion (Voice to >90% voice ) within d u rin g p e a k h ou rs 90 se c (T CBH) %age of calls Service availability /uptime (for all users) in %age Network latency (for wired broadband access) Use r No.21 2 2.00% 100.1 3.00% 100.98% 0.00% 100.00% 99.00% 95.00% 88.00% 100.71% 97.47% 98.00% 100.00% 100.80% 94.00% 100.00% 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 NA NA 0 NA 0 0 NA 0 0 NA 0 NA NA 92.00% 37 32 42 24 28 55 28 78 50 34 47 27 22 37 30 47.50% 100.00% 0.00% 100.72 79.00% 100.94% 0.5 1.00% 100.99% 99.00% 100.71% 86.69% 89.12 1.00% 100.14 1.96% 99.00% 20.00% 100.00% 2.00% 100.70% 89.93% NA 89.00% 100.00% 0.30% 99.00% 97.70% 90.00% 98.00% 100.00% 94.00% 100.00% 100.60% 99.00% 100.00% 0 25 87.00% 90.00% 100.70% 91.20% 76.00% 98.00% 100.20% 99.00% 1.00% 91.01% 99.00% 100.33 79.5 3.7 1.00% 0.00% 0.72 .74% 0 335 19 3 0 0 18 65 15 13 14 0 1 4 3 0.60% 91.34% 95.00% 100.00% 98.10% 93.70% 99.18 1.00% 100.00% 100.00% 100.00% 100.30% 90.97% 100.11% 95.50% 97.00% 87.40% 92.30% 100.00% 97.90% 74.00% 99.65% 62.00% 0.00% 100.6 1.00% 100.00% 88.00% 80.90% 90.00% 17.00% 100.20% 96.77% 80.00% 91.88% 49.50% 99.3 3.80% 99.00% 21.00% 100.60% 92.00% 100.90% 99.70% 72.38% 75.00% 83.95% 0.00% 94.00% 91.56% NA 64.00% 80.12 3.00% 100.10 3.70% 99.12% 85.00% 0.00% 100.91% 97. 2013 Service Provisioning Faults Repair %age of Sl.00% 100.60% 83.4 3.00% 0.00% 0.00% 100.20% 97.00% 90.00% 100.00% 100.00% 85.27% 99.80% 99.93% 98.00% 100.00% 0.00% 100.00% 0.17% 93.00% 99.16 1.00% 0.00% 100.00% 100.42% 97.00% 0.80% 89.3 0 Broadband Conne ction Spe e d available (download) Packe t loss (for wire d broadband acce ss) in from ISP node %age to use r Use r re fe re nce point at POP/ISP Gate way node to re fe re nce Us e r re fe re n c e point at ISP p oin t a t IS P G a te wa y n od e to Gate way node In te rn a tion a l to n e a re s t NAP Inte rnational p ort a b roa d ne are st NAP (te rre s tria l) IGSP/NIXI port abroad (sate llite ) 100% >90% >99% in nos.00% 76.99% 99.40% 86.10% 90.00% 91.26% 14.00% 93.00% 0.00% 0.50% 100.00% 92.00% 100.00% 99.50% 96.30% 90.

00% 99.1 Andhra Pradesh 100.6 10.00% 91.00% 100.00% 85.94% 100.00% NR 2.60% 100.00% 1.00% 1.93% 97.00% 85.00% 0 0 Nil 90.00% 100.00% 91 NR 86.00% 100.00% 91.00% 100.33% 97.00% 91.36% 90.00% 100.84% 0.00% 91.47% 100.00% 97.67% 0 0. Mumbai Gujarat Telelink Pvt.46% 100.00% 71.00% NA NA NA 100.33% 42 0.00% 87.45% 451 0.) 4 Hathway 4.00% 0 0 0.00% DNF 99.1 10.00% 98.00% 92.07% 99. (Broadband Division) All India Rajesh Multichannel Pvt.7 11 12 13 14 15 16 17 18 18.4 10.55% NA NA NA NA 100.66% 96.00% 99.00% 99.00% 100.00% NA NA 0 0.00% 87.00% 11 300 NA 100.51% 99.00% 88.00% 37.00% 99. Mumbai D-Vois Broadband All India Wish Net Private Ltd West Bengal Kolkata 126 .00% 96.00% 100.66% 83.00% NA 97.00% 85.00% 99.10 5 6 7 8 9 10 10.00% 98. Maharashtra & Goa Beam Cables Hyderabad Alliance Broadband Kolkata Broadband Pacenet India Private Ltd. Ltd.00% 0 0 87.9 Uttar Pradesh 100.00% 96.00% 31 0.00% 99.00% 81.00% NA 100.38% 100.00% 1.67% 0 0 0 0 71.00% 100.) Punjab Tata Teleservices (Maharashtra) Ltd.00% 100.00% 95 250 NA 4.42% NR 1.00% 97. Mumbai Mumbai-Pune All India Madhya Pradesh Gujarat Rajasthan Andhra Pradesh Tikona Digital Networks All India Asianet Satellite Communications Ltd.00% 79.00% NR NR Nil 0 62.94% 100.00% NA 91.83% DNF DNF DNF DNF DNF DNF DNF 99.00% 99.00% 0 0 0.00% 0 0 88.00% 1.00% 48 NR 29 0 10 0 0 0.00% 98.16% 100.00% 72.00% 1.00% 5 323 NA 75.00% 100.00% 3 1.00% 85.00% 1 0 60.00% 99.10% 100.00% 99.00% 85.00% 70.00% 95.87% 1.00% 99.1 18.00% 1.00% 69.00% 5 290 NA 4. ( HFCL Infotel Ltd.92% 98.00% 87.00% 92.00% 1.00% 0 0 73.61% 99.29% 1.00% 75 320 NA 4.00% NA 0 93.89% 100. Kerala Induslnd Media & Communications Ltd.00% 98.95% 1.00% 93.00% 84.00% 100.00% 93.33% 0 0 55.00% 97.00% 100.00% 100.00% 99.00% 80.00% 88.2 SIFY All India Quadrant Televentures Ltd. Gujarat Syscon Infoway Pvt Ltd.00% 85.00% 100.00% 100.00% NR 100.00% 100.00% 0 0 87.00% 1.00% 100.00% 99.00% 99.00% Nil Nil 100.00% 100.00% NR 99.00% 99.00% 100.00% 0 7 83.00% Nil Nil 81.00% 95.00% 94.00% NA 100.30% 92.00% 1.00% 96.00% 60.00% 6 287 NA Chhatisgarh 100.00% 85.00% 100 270 NA 4.00% 62.00% 97.00% 82.00% 2 295 NA 4.00% 100.00% 99.00% NA NA NA NA NA NA 4.00% 100.00% 100.51% Nil Nil 84.00% 0 1.00% 100.00% 93.Annexure 4.2 10.00% 85.00% 97.00% 0.00% 91.00% 100.00% 90.00% NR NR NR NR 100.00% 99.67% 81.00% 100.00% 99.00% 10 250 NR 100.60% 1.00% 98.00% 2.00% 85.57% 76.00% 99.00% 76.00% DNF DNF NR NA 53.5 10.00% 98.00% 93.37% 592 0.4 Haryana 100.00% 75 350 NA 4.00% 0 0.00% NA NA 80.00% 100.29% NR 96.00% NR NR 48.00% 99.00% 22.00% 1.00% NA NA NA NA NA NA NA 63.99% 99.00% 99.00% 99.00% 96.00% 50 50 75 50 50 50 50 280 280 310 280 280 280 280 NA NA NA NA NA NA NA 100.00% NA NA 79.00% 0.05% 100.99% 0.00% 0.00% 100.00% 1.20% 100.01% NR 1.00% 1.00% 73.92% 100.00% 99.40% 0.08% 1.00% NA NA DNF DNF 0 DNF NA 85.00% 0 0 86.00% 0.00% 16 NA NA NA 94.00% 1.01% 100.00% 0 0 0 0 0 0 0 0 0 0 0 0 0 0 81.93% 93.00% 45 260 NA 100.5 Karnataka 100.00% 100.00% 45 259 NR 99.00% 1.00% 85.00% 99.00% 100.00% 1.00% 61 1.99% DNF DNF 99.00% 2 328 NA 4.40% 99.7 Punjab 100.00% 81.10% 100 100 100 100. Ltd.00% 0 0.00% Nil 78.00% 0 0 88.00% 69.00% 1.00% 99.00% 100.00% 85.00% 88 0.00% 99.00% Nil 0.00% 85.00% NA 76.00% 1.00% 100.00% 99.00% 1.8 Goa 100.00% 62 1.00% 99.00% 100.00% 99.50% 80.00% 99.00% 93.00% 100.00% 31 232 NA 100.00% 99.00% 68.72% 0.00% NR 0.33% 94.00% 82.00% Nil 92.00% 1.00% 0 0.00% 100.00% 100.00% 84.00% 100.00% 97.3 10.00% 99.00% 99.00% 88 1.00% NA NA 82.00% 99.4 (Contd.00% 98.6 Maharashtra 100.00% 79.00% 94.56% 80.00% NA 98.00% 51 283 NA 100.80% 100.00% NR Nil Nil 100.90% 100.05% 100.00% 100 280 NA 4.04% 1.00% 100.00% 50 317 NA 100.00% 0 0 77.00% 50 270 NA 100.2 Delhi 100.00% 100.00% 87.00% 98.00% 68.00% NR 0 72.46% 99.00% 0 0 73.00% DNF 100.90% 0.00% 97.95% 100.3 Gujarat 100.00% 100.00% 99.00% 99.00% 70.00% 96.00% 90.

00% 69 311 NA 100.97% 99.00% 0 0 0.6 22.22 20 21 22 22.00% NA NA NA 100.62% 86.00% 100.4 22.11% 0.00% 0.33% 0.00% 94.00% 0.00% 100.1 22.00% 99.33% 100.00% 100.00% 77.00% 100.00% 1.00% 100.00% 91.00% 0.00% 41.98% 99.59% 1.16% 100.97% 99.00% 99.33% 99.00% 91.00% 68 238 NA 100.2 19. Mumbai 100.00% 1183 0.00% 0.00% 66.00% 100.67% 33.00% 97.8 19.49% None 0 80.00% 99.33% 96.00% 0 0 75.15 19.00% 100.00% 99.00% 76.00% 95.00% 85.00% 94.00% 99.10% You Broadband DNF= Data not as per Format NR= Data not reported by the Service Provider 127 NA = Not Applicable 4 255 NR C/DNF= Complied the parameter but Data is not in the required format .00% 99.10% 0.00% 90.02% 99.00% 100.00% NA NA NA 100.00% 100.00% Nil Nil 53.83% 0.00% 100.00% 90.00% 100.00% 0.43% 98.16 19.00% 97.03% 99.67% 100.00% 60 NR NR 93.00% 86.03% 100.00% 54.00% 100.00% NA NA 100.00% 100.19 19.00% 100.00% 98.90% 0.00% Haryana Himachal Pradesh Jammu & Kashmir Karnataka Kerala & Lakshadweep Madhya Pradesh & Chhattisgarh Maharashtra & Goa Mumbai North Eastern Orissa Punjab Rajasthan Tamil Nadu & Pondicherry Uttar Pradesh .00% 80.00% 100.98% 98.00% 97.00% 100.00% 100.30% 1.61% 99.76% 99.73% 86.89% 74.00% 97.00% 98.54% 1.00% 43.33% 96.00% 100.00% 100.77% 98.00% 100.00% 39 162 NA MH & Goa 100.00% 23.98% 80.16% 100.67% 0.59% 98.00% 0.00% 100.00% 89.38% 99.00% 100.06% 0.00% 99.93% 85.00% 0.02% 0.00% 100.33% 549 0.00% 100.67% 0.22% 73.00% 43.00% 100.00% 99.90% 100.10% 1.06% 0.00% NA 83.58% 0.26% 85.00% NA 100.62% 98.00% 90.00% 100.50% 100.00% 100.00% None NA NA NA NA NA 0 30 85.00% 0.10% 76.7 19. All India Digital Network associates 100.00% 99.00% 1.67% 0.00% 99.96% 100.00% 34.00% 0.00% 75.00% 0 3 50.34% 81.00% 72.67% 0.1 Andhra Pradesh Assam Delhi & NCR Gujarat & Daman & Du 19.5 19.00% 100.00% 12 18 12 7 8 4 14 258 266 253 244 251 252 270 NA NA NA NA NA NA NA 100.49% 0 0.7 23 24 25 26 27 28 29 30 31 100.00% NA 70.67% 99.00% 99.00% 99.00% NA NA NA 100.00% 28 282 Nil 100.99% 99.00% NA 73.Annexure 4.10 19.00% 100.00% 87.89% 98.00% 99.00% 100.60% 1.00% NA 0.00% 97.00% Reliance Communications All India Nil 0.00% 63.00% NA NA NA NA 100.3 22.93% 99.00% 49.52% 70.4 19.33% 0.00% 80.77% 100.2 22.00% 94.00% 98.28% None 0.00% 30 250 NA 100.12% 0.5 22. Ltd. Andhra Pradesh Vasai Cable Pvt Ltd.00% 83.49% NA 0.98% 99.00% 100.14 19.00% 90.00% NA NA 100.00% 98.00% 32.00% NA 100.00% 92.45% 99.00% 100.99% 0.00% NA 0.00% 100.13 19.00% NA 350 NA 100.00% 100.00% 1.12% 98.00% 99.00% 99.11% 86.00% 100.00% 99.82% 96.00% 48.00% 43.11 19.56% 98.00% NA NR 100.67% 100.00% 1.59% 99.00% 0.06% 0.00% 89.67% 99.12 19.60% None 0.00% 100.00% 90.00% NA 100.44% NA NA 0.00% 0 0.96% 99.00% 0 0 48.29% 98.00% 99.00% 50 245 NA Orissa 100.00% 90.00% 100.00% 100.57% 100.00% 0.00% 120 350 NA 100.43% C/DNF C/DNF DNF All India Maharashtra Gujarat Karnataka Tamilnadu Haryana Andhra Pradesh Five Networks All India Noida Software Technology All India Meghbela Cable & Broadband All India Atria Convergence Tech All India Honesty Net Solutions Mumbai Citycom Networks Pvt.00% 0.00% Nil Nil 87.95% 0.00% 0.00% NA NA NA NA NA NA NA 0 0 0 0 0 0 0 74.00% 98.00% 98.00% 0.99% 98.00% 99.00% 99.00% 50.00% 0.00% 89.00% 100.00% 100.33% 100.04% 1.East Uttar Pradesh -West West Bengal Kolkata Bihar & Jharkhand Ortel Communications 99.34% 86.00% 99.75% 99.00% NA 95.00% 0.00% 36.00% 100.00% 86.9 19.10% NA Nil 100.00% NA 100.00% 83.00% 215 NA NA 98.29% 0.00% 100.00% 0.3 19.00% NA 0 88.4 (Contd.00% 68.00% 100.00% 100.00% 34.97% 0 0 80.67% 0.03% NA 0.00% 100.67% 97.21% 73.00% 99.00% NA NA NA 100.00% 552 12 156 81 91 1600 196 1.00% NA 61.18 19.) 19 Tata Communications 19.33% 92.47% 100.00% 100.50% 99.00% NA 78.00% 100.07% 85.00% 0.20 19.00% 100.21 19.00% NA 100.6 19.00% 93.00% 88.00% 99.00% 100.00% 100.00% 92.00% 100.17 19.00% 80.00% 4 255 NR Southern Online Bio technologies Ltd.00% NA NA NA NA 100.00% 42.86% 99.00% 100.00% 0.32% 99.00% 78.00% NA Nil NA NA NA 80.00% 87.00% 91.00% 0.00% 100.00% 100.00% 66.00% 98.00% NA NA 1 4 NA 85.00% 83.06% NA 0.

56 07.58 06.94 06.14 06.07 21.60 08.28 06.15 04.02 01.56 08.70 10.87 04.66 17.14 10.13 07.98 09.98 11.21 05.73 17.57 06.60 01.63 03.88 13.60 05.50 18.88 13.66 04.42 09.71 01.09 16.70 11.49 08. as reported to TRAI by the respective Broadcasters S.37 05.60 15.35 02.Annexure 5.37 08.69 13.No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 Name of the channel Reported Rates( in INR) Zee TV Zee Cinema Cartoon Network Zee Marathi Zee News CNN Zee Café Zee Studios Zee Bangla Zee Punjabi Zee Trendz HBO POGO Zee Business Zee Classic Zee Action Zee Premier Zee Telugu Zee Kannada ETC Punjabi ETC Zing Zee Jagran Zee Smile 24 Ghante 24 Taas Zee Talkies WB Zee 24 Ghantalu Zee Salaam 9X Star Plus Star Gold Star Movies Star World Vijay TV NGC Fox Traveller channel Channel V Life Ok The MGM 13.00 20.07 16.42 128 .67 01.1: A -la-carte rates of pay channels for non-CAS areas.

52 0.21 02.60 35.50 13.00 26.19 16.63 12.70 12.50 15.42 09.00 15.63 14.50 13.00 09.10 06.10 08.00 16.No 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 Name of the channel Star Jalsha ABP Ananda FX FOX CRIME BABY TV Nat Geo Wild Nat Geo Adventure Nat GEO Music Asianet Star Pravah Star Movies Action Movies OK NDTV 24X7 NDTV Profit NDTV Good Times Suvarna Asianet Plus NDTV India Zee Bangla Cinema ABP Majha SET(Sony Entertainment Television) MAX Discovery Animal Planet AXN Animax TLC SAB TV SET PIX Aaj Tak Headlines Today Tez Channel 8 (Sony AATH) Discovery Science Discovery Turbo Neo Sports NEO Prime Discovery Channel • Tamil MIX Discovery Kids SIX ET NOW Times Now Zoom 129 Reported Rates( in INR) 12.00 10.05 07.00 17.49 03.20 21.40 18.50 09.) S.00 08.40 12.20 09.84 07.00 12.50 09.05 05.1 (contd.35 .00 08.45 16.14 10.00 07.Annexure 5.25 16.00 15.00 07.35 15.25 35.02 16.45 12.00 06.

Annexure 5.1 (contd.)
S.No
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129

Name of the channel
The Disney Channel
Disney XD
Hangama TV
IBN 7
IBN Lokmat
Colors
MTV
NICK
VH 1
CNBC TV 18
CNN-IBN
CNBC Awaaz
ETV
ETV 2
ETV Bangla
ETV Marathi
ETV Kannada
ETV Gujarathi
ETV Oriya
ETV UP
ETV Bihar
ETV Urdu
ETV Rajasthan
ETV MP
Bindass
UTV Action
World Movies
UTV Movies
Disney Junior
Nick Jr / Teen Nick
Comedy Central
SONIC
SUN TV
Gemini TV
Udaya TV
K TV
Gemini Comedy
Udaya Movies
Sun Music
Gemini Music
Sun News
Gemini News
Udaya News
Gemini Movies

Reported Rates( in INR)
09.52
09.52
08.35
07.49
07.86
21.40
07.49
06.42
03.21
09.10
05.35
04.82
10.70
05.99
11.12
11.12
11.12
11.12
11.12
11.12
11.12
11.12
11.12
11.12
10.00
10.00
10.00
15.00
13.37
13.37
15.50
13.00
13.26
11.02
12.30
16.06
05.68
15.40
07.50
07.50
01.50
08.02
07.86
18.20
130

Annexure 5.1 (contd.)
S.No
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172

Name of the channel
Chintu TV
Udaya Comedy
Kushi TV
Chutti TV
Udaya Music
Adithya TV
Surya TV
Kiran TV
Sun News English
Gemini Life
SUN TV RI
SUN Life
BBC World
ESPN
Star Sports
Star Cricket
Fox Sports News
Star Sports 2
Raj TV
Raj Digital Plus
Vissa TV
Raj Musix
Raj News (24X7)
9XM
9X Jhakaas
9XO
9X Jalwa
Sahara One
Filmy
B4U Movies
MAA TV
MAA Music
MAA Movies
MAA Gold
Dilli Aaj Tak
E-24
Toonami
Tarang
Tarang Music
Prarthana
Ten Sports
Ten Cricket
Ten Action

Reported Rates( in INR)
13.37
16.06
13.37
13.37
07.49
18.19
12.31
18.19
08.00
11.13
12.50
12.50
05.35
35.45
35.45
29.96
09.10
36.00
11.77
08.26
05.01
05.00
04.00
07.00
05.00
05.00
05.00
20.50
16.50
06.65
06.00
07.50
18.50
11.00
08.50
15.00
13.37
10.70
05.00
05.00
16.05
35.45
35.00
131

Annexure 5.1 (contd.)
S.No
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187

Name of the channel

Reported Rates( in INR)

BIG CBS PRIME
BIG CBS LOVE
BIG CBS SPARK
BIG CBS Spark Punjabi
BIG MAGIC
Bloomberg UTV
9X Tashan
Sarthak TV
Jaya TV
Jaya Plus
Jaya Max
J Movies
Mega TV
Mega Musiq
Mega 24

14.00
11.00
11.00
11.00
11.00
08.50
05.00
09.50
09.00
04.00
06.00
06.00
05.00
05.00
05.00

132

RELIANCE BROADCAST NETWORK LTD.N.N. MALAR PUBLICATIONS MUTHOOT BROADCASTING PVT.10.MEOW 01. TODAY BROADCASTING LTD RELIANCE BROADCAST NETWORK LTD.T.2003 21.2003 03.B.2001 25.2007 BIG-FM 24-09-2006 BIG-FM 14.04.2003 23.I.I.2007 21.I. HIT-FM RED-FM RADIO. RELIANCE BROADCAST NETWORK LTD.04. MEDIA RELIANCE BROADCAST NETWORK LTD.05. H.2007 18. HITZ FM INDIA FM RADIO-ONE LTD. E.12. TODAY BROADCASTING LTD RADIO-ONE LTD.2: List of operational private FM Radio Stations in India S. M.9 RED-FM RADIO. T.B. RADIO-ONE LTD.2003 29.MEOW 04.L.L.2007 05.MIRCHI RADIO-CITY RADIO-ONE [1] 08. RADIO-ONE LTD.01.01.05.2006 RED-FM RADIO.V.05.09.2008 RADIO-ONE [1] BIG-FM 29. M.MIRCHI POWER-FM AMAR-FM RADIO-ONE [1] FEVER 104 BIG-FM 28.MIRCHI FEVER 104 RADIO-CITY RADIO-ONE [1] RADIO.MIRCHI RADIO-CITY HELLO-FM CHENNAI LIVE 05.12.2002 29.2003 03. LTD.I.04.01.NO.05.10.2003 30.2007 10. SUN TV POSITIVE RADIO RELIANCE BROADCAST NETWORK LTD.04.2007 FRIEND 91.2006 29.10.2006 RADIO.01. T. TODAY BROADCASTING LTD ANANDA OFFSET DIGITAL RADIO E.2007 10. DIGITAL RADIO E.04.L. NOBLE BROADCASTING RADIO-ONE LTD.MEOW 29.05.B.2006 02.P.P.B.P.V.L.08.2007 03.2003 10.05.2007 MANTRA FM RADIO.T.T.N.07.2002 26.05.2008 AAHAA-FM RADIO-ONE [1] SURYANA FM OOLALA FM BIG-FM 18.04.L.01.L.01. H.2003 07. MEDIA M.2006 04.2006 28.2003 03.10.V. H.2008 27.2003 12.L.11.L.P. CITY 1 2 3 4 5 6 7 DELHI DELHI DELHI DELHI DELHI DELHI DELHI 8 DELHI 9 MUMBAI 10 11 12 13 14 MUMBAI MUMBAI MUMBAI MUMBAI MUMBAI 15 MUMBAI 16 KOLKATA 17 KOLKATA 18 19 20 21 22 23 24 25 KOLKATA KOLKATA KOLKATA KOLKATA KOLKATA KOLKATA KOLKATA CHENNAI 26 27 28 29 CHENNAI CHENNAI CHENNAI CHENNAI 30 31 32 33 34 CHENNAI CHENNAI CHENNAI AGARTALA AGRA 35 36 37 38 AGRA AHMEDABAD AHMEDABAD AHMEDABAD NAME OF THE COMPANY CHANNEL IDENTITY DATE OF OPERATIONALISATION CLEAR MEDIA DIGITAL RADIO E.08.09.05.MIRCHI FEVER 104 RADIO-CITY RADIO.2008 23.N.07.2006 29.Annexure 5.L.2007 26.I. SHRI PURAN MULTIMEDIA E.07.2006 RADIO.N.02. MEDIA M.08. T.2002 15.2007 133 .09.

2007 S.05. FM MY-FM BIG-FM 26.L.L.P.L.2007 MY-FM BIG-FM 27.04.03.2006 30. B.G.Annexure 5.I.2006 06.02. BAREILLY SHRI PURAN MULTIMEDIA BHOPAL RELIANCE BROADCAST NETWORK LTD.MEOW 15.B. CORP.MIRCHI FEVER 104 RADIO.2007 21. BHOPAL E. RELIANCE BROADCAST NETWORK LTD.02.2007 26.2007 19. CORP.08. AKOLA M. CITY 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 NAME OF THE COMPANY AHMEDABAD AHMEDABAD AHMEDNAGAR AHMEDNAGAR AJMER SOUTH ASIA D.2007 RADIO. BHOPAL SOUTH ASIA BHOPAL D. FM BIG-FM 03. INFOTAINMENT M. CORP. 134 CHANNEL IDENTITY S.2007 01.2 (Contd. BANGALURU H. ALIGARH RELIANCE BROADCAST NETWORK LTD.I.03.2007 MANTRA FM BIG-FM 09.05.A.2007 CHOCOLATE S.2007 06. TODAY BROADCASTING LTD AMRITSAR D.03.2006 RADIO.DHAMAL RADIO-CITY BIG-FM DATE OF OPERATIONALISATION 20.V.07. B. FM BIG-FM 04.2007 RADIO.06.05.NO.N.04.03. CHANDIGARH D.05.06. MEDIA BANGALURU INDIA RADIO VENTURES BANGALURU KAL RADIO BANGALURU M.10.04.MIRCHI S.04.11.2001 01.2007 14.L.08.10.2008 28-08-2007 MY-FM RADIO-CITY BIG-FM 31.12.2008 07.L.05.N.08.2006 10. B.P.2008 01.10.2007 20. BHUBANESHWAR EASTERN MEDIA BHUBANESHWAR SOUTH ASIA BIKANER RELIANCE BROADCAST NETWORK LTD.01. BILASPUR D. AMRITSAR T.06.04.2008 MY-FM BIG-FM 27-07-2007 29.2007 01.2006 06.2007 MY-FM 19.I.B.2008 08.) S. AURANGABAD SOUTH ASIA BANGALURU RELIANCE BROADCAST NETWORK LTD. ALLAHABAD RELIANCE BROADCAST NETWORK LTD.06.INDIGO S. BANGALURU E. FM MY-FM RADIO. BANGALURU RADIO-ONE LTD. ALLAHABAD SOUTH ASIA AMRITSAR RELIANCE BROADCAST NETWORK LTD. ASANSOL RELIANCE BROADCAST NETWORK LTD.MIRCHI S.2007 . CORP.P.11. B. CHANDIGARH RELIANCE BROADCAST NETWORK LTD.2008 21. B.2007 12. BAREILLY RELIANCE BROADCAST NETWORK LTD.02. AJMER D.03. B.T.2006 BIG-FM 29.07.2008 09. CORP. FM BIG-FM 18.L.2007 28.B.09.2007 S. CORP. FM RADIO.2008 24. BHUBANESHWAR RELIANCE BROADCAST NETWORK LTD.2007 13. FM RADIO-CITY RADIO-ONE [1] BIG-FM 17.N. ASANSOL SOUTH ASIA AURANGABAD E. B.

L.03.G.08.N.2007 10.G. CORP.2007 .A.2003 15.2007 12.06.2008 17.2007 05. M.2007 11. E.I.06.2008 15.N. E.2009 03.DHAMAL MANTRA FM BIG-FM 18. GWALIOR FARMS ITM SOFTWARE D.) S.2007 CHASKA SUNO LEMON MY-FM BIG-FM 04.01.2008 14.10.2007 02. RELIANCE BROADCAST NETWORK LTD.2006 06. POSITIVE RADIO B.A. B. E.2001 09. B. INFOTAINMENT E.2007 19.04.P.2007 07.04.MIRCHI MANTRA FM MY-FM 24.2007 14. KAL RADIO M.L.04. B.L.2006 03. CORP.I.03.09.I.2008 01.2007 06.11.2007 07.Annexure 5. FM MY-FM OOLALA FM RADIO.10.2006 28.L.06.2008 19.N.N. RAJASTHAN PATRIKA SOUTH ASIA D.DHAMAL NINE-91.03.2006 14.2007 RADIO.L.08. SOUTH ASIA D.N. 135 RADIO.MIRCHI S.P.11.I.2007 02.04.MIRCHI S.B.05.2007 11.2006 06.L.08.2007 GUP-SHUP S. PURVY BROADCASTING SOUTH ASIA RELIANCE BROADCAST NETWORK LTD.09.04.12.11. FM BIG-FM 09. RELIANCE BROADCAST NETWORK LTD.2006 30. E. B.04.FM MANTRA FM S.B.08. RELIANCE BROADCAST NETWORK LTD.2 (Contd. FM MY-FM BIG-FM 01.MIRCHI S.10.A.2008 06.N.08.11.03.08. INFOTAINMENT CHINAR CIRCUITS PCM CEMMENTS SOUTH ASIA SHRI PURAN MULTIMEDIA KAL RADIO RELIANCE BROADCAST NETWORK LTD.2007 RADIO.08. SHRI PURAN MULTIMEDIA D. B.04. CORP.03.2008 15. CITY 76 77 78 79 80 81 82 83 84 85 86 COIMBATORE COIMBATORE COIMBATORE COIMBATORE DHULE GANGTOK GANGTOK GANGTOK GORAKHPUR GULBERGA GUWAHATI 87 88 89 GUWAHATI GUWAHATI GWALIOR 90 91 92 93 GWALIOR GWALIOR GWALIOR HISSAR 94 95 96 HISSAR HISSAR HYDERABAD 97 98 99 100 HYDERABAD HYDERABAD HYDERABAD INDORE 101 102 103 104 105 106 107 108 109 110 111 112 113 114 INDORE INDORE INDORE ITANAGAR JABALPUR JABALPUR JABALPUR JABALPUR JAIPUR JAIPUR JAIPUR JAIPUR JAIPUR JALANDHAR 115 JALANDHAR 116 JALANDHAR 117 JALANDHAR NAME OF THE COMPANY CHANNEL IDENTITY E.B. CORP.I.04. FM BIG-FM DATE OF OPERATIONALISATION 03.9 FM MISTY FM S. MALAR PUBLICATIONS SUN TV B.L.P. FM MY-FM RADIO.L.2007 25. INFOTAINMENT SHRI PURAN MULTIMEDIA RELIANCE BROADCAST NETWORK LTD.08.I.TADKA S.2006 RADIO. CORP. M.MIRCHI RADIO-CITY RADIO.2006 15.L. SOUTH ASIA D.2007 RADIO.G.MIRCHI RADIO-CITY HELLO-FM SURYANA FM RADIO. B.2008 31.2007 29.02.DHAMAL RADIO. FM RADIO-CITY BIG-FM 19.2007 21.05.02.08.2006 08.NO.09.

2008 01.2008 RADIO.I.I.02.A.L.12.08.01.V.05. SOUTH ASIA B.2007 14. SOUTH ASIA E.) S.04.DHAMAL MANTRA FM S.03.2007 01.L.06.2008 07.2007 .2008 MY-FM BEST FM S.MIRCHI S.MIRCHI S.2007 13.2007 BIG-FM 14. FM RADIO.2007 21.01.DHAMAL BIG-FM 24.04. 136 RADIO.DHAMAL RADIO-CITY BIG-FM DATE OF OPERATIONALISATION 22.MIRCHI RADIO-CITY S. FM MANGO FM RADIO.I.12. CORP.2008 02. M. RELIANCE BROADCAST NETWORK LTD.MIRCHI TOMOTO FM BIG-FM 16.L.2007 RADIO.11.09.2008 18.Annexure 5.2008 19.2008 18.TADKA MY-FM S.MIRCHI S.11.06.2008 07.06. FM RADIO.2008 21.2007 30. RELIANCE BROADCAST NETWORK LTD.2007 S. KAL RADIO B. PUDHARI PUBLICATION RELIANCE BROADCAST NETWORK LTD.I. ASIANET RADIO PVT.08.2007 14.12.L.2007 28.2001 06.07.P.2007 17. CORP. INFOTAINMENT RELIANCE BROADCAST NETWORK LTD. TODAY BROADCASTING LTD D.2007 05.2008* 30. KAL RADIO MALAR PUBLICATIONS RELIANCE BROADCAST NETWORK LTD. INFOTAINMENT SHRI PURAN MULTIMEDIA KAL RADIO MALAYALLA MANORAMA THE MATHRABHUMI E.2 (Contd.2007 24.G. E.2007 10.01.2007 RADIO.2007 13.2007 28-09.05.NO.2007 29. RELIANCE BROADCAST NETWORK LTD.06. FM DHOOM FM BIG-FM 13.09. INFOTAINMENT M.I.2007 21.N.L. KAL RADIO MALAYALLA MANORAMA E.10. RAJASTHAN PATRIKA D.12. KAL RADIO MALAYALLA MANORAMA THE MATHRABHUMI RELIANCE BROADCAST NETWORK LTD.05. LTD.12.P.02.A.10. B. FM HELLO-FM BIG-FM 25.02.MEOW 01.B. CITY 118 JALGOAN 119 JALGOAN 120 JAMMU 121 JAMSHED PUR 122 JAMSHED PUR 123 JAMSHED PUR 124 JHANSI 125 JODHPUR 126 JODHPUR 127 128 129 130 131 132 JODHPUR KANNUR KANNUR KANNUR KANNUR KANPUR 133 134 135 136 137 138 139 140 141 142 KANPUR KANPUR KARNAL KARNAL KOCHI KOCHI KOCHI KOLHAPUR KOLHAPUR KOTA 143 144 145 146 147 148 149 150 151 152 153 KOTA KOTA KOZHIKKODE KOZHIKKODE LUCKNOW LUCKNOW LUCKNOW MADURAI MADURAI MADURAI MANGALORE 154 155 156 157 MANGALORE MANGALORE MUZAFFARPUR MYSORE NAME OF THE COMPANY CHANNEL IDENTITY B.2008 17.L.2007 21.2006 BIG-FM 07.2008 12.05.10.04. FM MANGO FM CLUB-FM BIG-FM 20.2008 18. SOUTH ASIA NEUTRAL PUBLICATION RELIANCE BROADCAST NETWORK LTD. FM MANGO FM CLUB-FM RADIO.2008* 18.2007 RADIO. B.01.N.N.11.B.N.12.11.G.L. E.11.G.12. T.N.2007 02. FM RADIO.A.

FM RADIO.07.DHAMAL MANTRA FM DHOOM FM BIG-FM 15.L. PANAJI E.P. SOUTH ASIA D.05.01.06.2007 18. SANGLI PUDHARI PUBLICATION SHILLONG SOUTH ASIA SHIMLA RELIANCE BROADCAST NETWORK LTD.04.A. B. B. PATIALA B.2008 22.04.I.I.MIRCHI S.L.11.2008 11.12. FM BIG-FM 22.TADKA RANGILA 104.2002 06.05. INFOTAINMENT RANCHI SHRI PURAN MULTIMEDIA RANCHI NEUTRAL PUBLICATION ROURKELA RELIANCE BROADCAST NETWORK LTD. PUNE RADIO-ONE LTD. FM BIG-FM 20.MIRCHI S.MIRCHI BIG-FM 02. CORP.Annexure 5.2007 22.10.N.04.2008 10.2007 RADIO.2007 01.2008 24. INFOTAINMENT PATIALA T.01.P.07.2007 01.04.N. PUDUCHERRY (UT) KAL RADIO PUDUCHERRY (UT) MALAR PUBLICATIONS PUNE E.05.09. RAIPUR RAJASTHAN PATRIKA RAIPUR RANEKA FINCOM RAIPUR D.N.L.06.8 MY-FM S.01.06.A.2008 16.G. M.2009 13.MIRCHI RADIO INDIGO BIG-FM 22.2007 25.12.2007 RADIO.B.2008 06.DHAMAL RADIO.N.2008 19.L.10. FM RADIO. RAJKOT E.CHOCOLATE RADIO-CITY TOMOTO FM S. SOUTH ASIA RELIANCE BROADCAST NETWORK LTD.2008 RADIO.06.2008 13.05.I.2008 22.2009 15.12.L.V. PUNE SOUTH ASIA RAIPUR E. TODAY BROADCASTING LTD PATNA E.10.02.L.B.01.2007 21. 137 S. M.I.MIRCHI RADIO-CITY RADIO-ONE [1] S.2008 06.P.I. ROURKELA EASTERN MEDIA SANGLI M.L.07.G.2007 27. FM BIG-FM 13.2009 . CITY 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 NAME OF THE COMPANY CHANNEL IDENTITY MYSORE NAGPUR NAGPUR NAGPUR NAGPUR NANDED NASIK NASIK PANAJI KAL RADIO E.2007 S.2007 RADIO. FM BIG-FM DATE OF OPERATIONALISATION 07.2007 01. FM MY-FM RADIO-CITY RADIO.2008 12. RAJKOT SOUTH ASIA RANCHI RELIANCE BROADCAST NETWORK LTD.2008 21.B.12. E.2 (Contd.NO.10.B.2008 08.06.L.) S.01.L. FM HELLO-FM RADIO. PANAJI INDIA RADIO VENTURES PATIALA RELIANCE BROADCAST NETWORK LTD.02.I.10.2007 15. PUDUCHERRY (UT) RELIANCE BROADCAST NETWORK LTD. PUNE M.2008 21.MIRCHI RADIO.I.L.10.06.MEOW 18.08.2007 04.2007 RADIO.N.2007 18.06. RANCHI B.2008 RADIO.MIRCHI RADIO-CITY S.05.L. CORP.2007 18.P.N.2008 25.N. RAJAHMUNDRY KAL RADIO RAJKOT RELIANCE BROADCAST NETWORK LTD.2007 18.01.2007 16.

FM 06.L.01.08.Annexure 5. 230 VADODARA E.01. 207 SURAT E. 209 SURAT M.L.2007 RADIO.08.11.MIRCHI 05.MIRCHI MY-FM RADIO-CITY BIG-FM 21.MIRCHI RADIO-CITY S.N.P. 229 VADODARA RELIANCE BROADCAST NETWORK LTD.THE MATHRABHUMI PURAM 214 THRISSUR ASIANET RADIO PVT.08. FM HELLO-FM BIG-FM 27.L.11. LTD.2007 03.2007 05. TODAY BROADCASTING LTD 199 SHIMLA B.11.NO.12.V.2007 07.TADKA MY-FM BIG-FM 27.2007 07. FM MANGO FM CLUB-FM S.P.2008 RADIO.2008 13.L. 210 THIRUVANANTHA.N.2007 25.2007 11.2007 S.P.08.2007 .B. 201 SHOLAPUR M.06.01.11.10.2008 14.12.10.10.2007 RADIO-CITY MISTY FM HIGH FM S. 223 TIRUPATI KAL RADIO 224 TUTICORIN KAL RADIO 225 TUTICORIN MALAR PUBLICATIONS 226 UDAIPUR RELIANCE BROADCAST NETWORK LTD. 211 THIRUVANANTHA.2007 17.N.2007 RADIO.02.G.11. 227 UDAIPUR RAJASTHAN PATRIKA 228 UDAIPUR D. 215 THRISSUR KAL RADIO 216 THRISSUR MALAYALLA MANORAMA 217 THRISSUR THE MATHRABHUMI 218 TIRUCHI KAL RADIO 219 TIRUCHI MALAR PUBLICATIONS 220 TIRUNELVELI MALAR PUBLICATIONS 221 TIRUNELVELI SUN TV 222 TIRUPATI RELIANCE BROADCAST NETWORK LTD. CORP. 202 SILIGURI PCM CEMMENTS 203 SILIGURI SYNTECH INFORMATICS 204 SILIGURI SOUTH ASIA 205 SRI-NAGAR RELIANCE BROADCAST NETWORK LTD. 232 VADODARA SOUTH ASIA 233 VARANASI E.I.12.2003 01. CORP. 208 SURAT D.2007 15.N.2007 14.I.12.07.08.2008 CLUB-FM 29.2006 BIG-FM 29.08. 138 RADIO.DHAMAL BIG-FM 30.12. PURAM 212 THIRUVANANTHA.B.10.06.RELIANCE BROADCAST PURAM NETWORK LTD.2008 10.2008 14.2007 26.L.2 (Contd.2008 S.08.07.2008 BEST FM S.) S. CITY NAME OF THE COMPANY CHANNEL IDENTITY 198 SHIMLA T.2007 05.L.2007 29.01.2007 17.06. FM S.01.03.2007 27.KAL RADIO PURAM 213 THIRUVANANTHA.L. B. 206 SURAT RELIANCE BROADCAST NETWORK LTD.04.B.I.2009 08. FM HELLO-FM HELLO-FM SURYANA FM BIG-FM 23. 231 VADODARA M.E.2007 14.2007 14.A.2007 24.2007 22. INFOTAINMENT 200 SHOLAPUR RELIANCE BROADCAST NETWORK LTD.2007 RADIO.08.MIRCHI 29. FM BIG-FM 14.I.10. B.2009 RADIO. FM RADIO.MEOW DATE OF OPERATIONALISATION 01.

2 (Contd.MIRCHI RADIO-CITY VISAKHA FM S.05.L.I. 239 VISHAKAPATNAM E. FM BIG-FM DATE OF OPERATIONALISATION 20. KAL RADIO RELIANCE BROADCAST NETWORK LTD. FM RADIO.MIRCHI S.Annexure 5.2008 .L.2003 28.02.I. CITY 234 235 236 237 238 NAME OF THE COMPANY CHANNEL IDENTITY VARANASI VARANASI VIJAYWADA VIJAYWADA VISHAKAPATNAM SHRI PURAN MULTIMEDIA SOUTH ASIA E.10.) S.12.12.N.2007 27.P.2007 11. FM 26.2007 RADIO.B.NO.2007 29. 240 VISHAKAPATNAM M.07.12. 241 VISHAKAPATNAM UDAYA TV 242 WARANGAL KAL RADIO Source: Ministry of Information & Broadcasting 139 MANTRA FM S.2007 29.10.N.10.2007 25.L.2007 06.

3: List of applicants who have been granted DTH License 1. Main Road.. Uplink Centre. Tata Sky Ltd. Bombay Dyeing A. Greater NOIDA. Noida-201301 Tel: 91-120-2511064-78 Fax: 91-120-2511186 3. Ltd. Murasoli Maran Towers. 73. FC-9. Reliance Big TV Pvt.Annexure 5. Sector-16A. MRC Nagar. Udyog Vihar Phase IV. Airtel centre. New Delhi • 110 002 Ph: 011-30332832 6. Building.201 306 PH: 0120-6141000 140 .O. Gurgaon • 122015 Ph: 0124-4222222 5. M/s Dish TV India Ltd. Film City. Maharaja Ranjit Singh Marg. Worli. SUN Direct TV(P) Ltd. M/s. MRC Nagar. M/s Bharat Business Channel Ltd. Chennai • 28 PH: 044-44676767 4. Mumbai • 400 025 Tel: 022-6613 3000 Fax-022-6613 3030/6616 3013 2. B-Wing. 3rd Floor. Pandurang Budhkar Marg. Udyog Vihar. 3rd Floor. Reliance Centre. Plot No 16. Bharti Telemedia Ltd. Distt-Gautam Budh Nagar (UP) . Plot No 1D. Industrial Area.

BHOPAL(M. NOIDA(UP) R S NO.NO. HYDERABAD500034 240. GREATER KAILASH-I NEW DELHI-110048 THIRUVANANTHAPURAM 17-Oct-01 NOIDA-2 7-Feb-02 NOIDA 12-Feb-02 NEW DELHI 18-Mar-02 NEW DELHI 11-Jun-02 SATELLITE TATU'S TOWER. NOIDA-201307 SAHARA INDIA COMPLEX. NH BY-PASS ROAD.97.73 & 116. SECTOR-16A. MUMBAI-400053 6-3-570.NOIDA-201307 NEW DELHI 22-Nov-00 CHENNAI 12-Mar-01 MUMBAI 23-May-01 HYDERABAD 23-May-01 NOIDA 3-Sep-01 ASIANET STUDIO/COMPLEX. LTD. SOMAJIGUDA. SECTOR-XI NOIDA-201301 VIDEOCON TOWER.4: List of permitted teleports at various locations in India [As on 20/03/2013] Sr. NEW DELHI-110055 ARCHANA COMPLEX. 16 INDIASIGN PVT.P. ANDHERI W . 32/1787. PADIVATTOM. SHAH INDUSTRIAL ESTATE. HYDERABAD500082 C-34. SECTOR-18. C-3. LTD. 3RD FLOOR. 94.O. EENADU COMPLEX. LTD. LTD.P) GUWAHATI 9-Jun-03 MUMBAI 15-Sep-03 GURGAON 18-Nov-03 HYDERABAD 24-Nov-03 BHOPAL 15-Dec-03 2 3 4 5 6 7 8 9 10 11 12 13 14 15 ENTERTAINMENT TELEVISION NETWORK PVT. GOL MARKET.. ROAD NO.ELECTRONIC CITY. BANJARA HILLS.P. TV TODAY NETWORK LIMITED FC-8.NAGER. HARTRON COMPLEX. ZONE-I. 18 141 . DISH TV INDIA LIMITED (Formerly known ASC Enterprises Ltd. C-2. M.) POSITIVE TELEVISION PVT. DOCTORS LANE. ELECTRONICS CITY. AV ENTERTAINMENT PVT. THIRUVANANTHAPURAM KERALA C-34.No Name of Teleport Address Location Date of Permission 1 TV TODAY NETWORK LIMITED SUN TV LTD. KOCHI (KERALA) 682024 B-23-25. BLOCK NO. OFF VEERA DESAI ROAD. SECTOR-62. CHANNEL GUIDE INDIA LTD.SECTOR-62. GURGAON(HARYANA) CO. E-1 RANI JHANSI ROAD. JHANDEWALAN EXTN.229. (NDTV) INDIAVISION COMMUNICATIONS LTD. LTD.P) FC-19. NEW DELHI-110001 BOKADIA MANSION. MRC NAGAR CHENNAI-600018 7B. 17 ASSOCIATED BROADCASTING PVT. ELECTRONIC CITY. POCKET-C.3.LTD USHODAYA ENTERPRISES LTD. ESSEL SHYAM COMMUNICATION LIMITED ASIANET INFRASTRUCTURE PVT.) KOCHI -KERALA 7-Nov-02 GREATER NOIDA 27-Jan-03 NOIDA 2-Apr-03 7 C. MUMBAI A-49.Annexure 5. GREATER NOIDA(U. NOIDA201301 (U. PULIYARAKONAM P. 4288/72. NOIDA SOFTWARE TECHNOLOGY PARK LTD. PRINCESS STREET. SECTOR-16A. ESSEL SHYAM COMMUNICATION LTD SAHARA SANCHAR LIMITED TELEVISION EIGHTEEN INDIA LIMITED NEW DELHI TELEVISION LTD. SURAJPUR INDUSTRIAL AREA.

B. ANDHERI E.No Name of Teleport Address Location Date of Permission 19 TELEVISION EIGHTEEN INDIA LIMITED AMRITA ENTERPRISES PVT. COACHIN-682030 THIRUVELLUVAR SATELLITE VSNL EARTH STATION. FORT. EMPIRE COMPLEX. D. VSNL. CHENNAI-600092 VSNL. REDHILLS ROAD. JAWAHARLAL NEHRU ROAD. VSNL LAMHAS SATELLITE LTD. MUMBAI400093 BENNETT. LTD. THIRKKAKARA. INTERNATIONAL INFOTECH PARK..KOWDIAR P. LTD. KOLKATTA-700091 VSNL. BANGLA SAHAB ROAD. THIRUVANANTHAPURAM-695014 NO. SDF BUILDING. VSNL TATA COMMUNICATIONS LTD. MUMBAI-400001 ROAD.48 NP.ROAD BIRATI.3. NAVI MUMBAI MALAYALAM COMMUNICATIONS LTD. KAKKANAD.O. KOLKATA-70051 BROADCASTING KOHINOOR BROADCASTING CORPORATION LTD.VSNL TATA COMMUNICATIONS LTD. 30 BENNETT COLEMAN AND CO.15/1069. TOWER-I.. PATIALA-147001. MUMBAI-400001 SENIOR MEDIA LTD NO. 57 CHOWRINGHEE ROAD.4 (Contd. THIRUVANANTHAPURAM695003 B-10. LTD. 23 24 25 26 27 SATCOM TATA COMMUNICATIONS LTD. AMRITA. VSNL TATA COMMUNICATIONS LTD. LOWER PAREL.PUNJAB 9-Sep-05 20 21 MAVIS LIMITED 22 TATA COMMUNICATIONS LTD. AMBATTUR. 3RD FLOOR. LTD. NEW DELHI-110001 MUMBAI 19-Mar-04 THIRUVANANTHAPURAM 20-Apr-04 CHENNAI 22-Apr-04 KOLKATTA 14-May-04 COCHIN 14-May-04 CHENNAI 14-May-04 NEW DELHI 14-May-04 VSNL. MAROL TELEPHONE EXCHANGE. THE TIMES OF INDIA BUILDING DR.) Sr. 28 MALAYALAM COMMUNICATIONS LTD. EKKATUTHANGAL. 29 SANSKAR PVT. CHANDRAGIRI 61. MELKAY BUILDING. 34 KOHINOOR CORPORATION LTD. INFO TV 142 MG ..VSB. PUNJAB MUMBAI 10-Aug-04 THIRUVANANTHAPURAM 22-Dec-04 MUMBAI 23-Feb-05 MUMBAI 2-May-05 NEW DELHI 5-May-05 AHMEDABAD 6-May-05 KOLKATA 22-Aug-05 RAJPURA .. 33 CALCUTTATELEVISION NETWORK PVT. 414. VSB. NEW DELHI-49 LOK PRAKASHAN LTD. VASHI. HORIZON. SALT LAKE. VAZHUTHANCADU.. TECHNICAL COMPLEX. COLEMAN & CO. GANDHI NAGER. MUMBAI 14-May-04 SERVICES 161. KOLKATA-700071 CALCUTTA TELEVISION NETWORK PVT. TAGORE COMPLEX. 89 M.N ROAD. CENTRAL ROAD. MIDC.Annexure 5. LTD. MODEL TOWN. 32 LOK PRAKASHAN LTD. MUMBAI-400013 TCNO. SIRI FORT ROAD. VSB. LTD. VIKRAMPURAM HILLS. SENAPATI BAPAT MARG. 31 SENIOR MEDIA LTD. CHENNAI600053 VSNL. ERNAKULAM. OPP.

40 MM TV LTD. 338. HYDERABAD-500029 INDRA TELEVISION LTD. JALLANDHAR144004 MH ONE TV NETWORK LTD.O. DELHI-33 268 MASJID KOTH. AAREY MILK COLONY GOREGAON EAST. 43 SUN TV LTD. 94. NEW DELHI-110055 KAMYAB TV PVT. DOMALGUDA. 4 SNANSAD SERVICESMARG. MUMBAI. SURVEY NO. 47 SHITAL FIBRES LTD. P. 3RD FLOOR.NEAR UNIT 26. GT KARNAL ROAD. 7TH FLOOR.SSI INDUSTRIAL AREA. LTD. 48 MH ONE TV NETWORK LTD. KOLKATA-700071 ROYAL PALAMS. 39 ESSEL SHYAM COMMUNICATION LTD.) KASTURI MEDIA PVT. 42 INDRA LTD. 4288/72. E-1 RANI JHANSI ROAD. TELEVISION ENTERPRISES 143 . ROAD NO.P. 106. 1ST A MAIN ROAD.73 & 116.No Name of Teleport Address Location Date of Permission 35 TELEVISION EIGHTEEN INDIA LIMITED KAMYAB TV PVT. LTD. (Formerly known as MD TV Pvt. NAGER.. PANDURANG BUDHAR MARG. J. KOTTAYAM686001. MRC NAGAR CHENNAI600018 DLF CNTRE. JHANDEWALAN EXTN. 98. WADIA INTERNATIONAL CENTRE BOMBAY DYEING. LTD. 168. Ltd. YESHWANTHPUR. 44 45 MEDIA CONTENT AND COMMUNICATION INDIA PRIVATE LIMITED TATA SKY LIMITED 46 SATISH SUGERS LTD.3. 41 IN CABLENET ANDHRA LTD. WORLI. LTD. NEW DELHI-110001 NOIDA 14-Sep-05 BHUBANESHWER 30-Sep-05 BANGALORE 10-Nov-05 KOLKATA 30-Nov-05 MUMBAI 2-Dec-05 ALAPUZZA 2-Mar-06 HYDERABAD 9-Mar-06 HYDERABAD 7-Jun-06 CHENNAI 14-Jul-06 NOIDA 20-Sep-06 TATA SKY LTD. 49 STV LTD. POST BOX NO. KANDATHIL VARGHESE MAPPILLAI MEMORIAL SOCIETY BUILDING K. ARORA COLONY BANJARA HILLS HYDERABAD-500034 R S NO. BANGLORE560022 SHITAL FIBRES LTD. MUMBAI-400025 VAISHNAVI BHAVANA. 407 AND 449. EKAMRA MARG.4 (Contd. NEW DELHI110049 502 ASHWIN ATHWA LINES SURAT GUJARAT NEW DELHI 20-Sep-06 BANGALORE 26-Sep-06 JALANDHAR 29-Sep-06 DELHI 23-Nov-06 NEW DELHI 11-Jan-07 SURAT 13-Mar-07 36 37 38 SST MEDIA PVT.) Sr. 50 AIRR X MEDIA LTD. UNIT-6 BHUBANESWER-751001 KASTHURI MEDIAS PVT. LTD. NO.286. OM PLAZA. MEGA CITY NO.400065 MM TV LTD. 169. 89/1.BOX NO.L NEHRU ROAD HORIZON. FOCAL POINT EXTENSION. BANGLORE-560078 57 J. A-17.Annexure 5. 3RD FLOOR. BLOCK NO.K.C-1.INDUSTRIAL SUBRUB. 3RD MAIN ROAD. 2.ROAD. KERALA IN CABLENET ANDHRA LTD. VIDEOCON TOWER. NEAR UDAI PARK MARKET. 2ND STAGE.

G. NEAR MALVIYA NAGAR MARKET. 59 60 61 EXPORTS 62 INDIASIGN PVT. NEW DELHI-110008 C-4. JUBILEE HILL.92. 57 SOWBHAGYA LTD. AMEERPET. 370-371/2. AMBATTUR. FILM CITY.SHIVALIK. FIRST FLOOR. KOLKATTA WEST BANGAL NEW DELHI 21-May-07 HYDERABAD 25-May-07 KOLKATA 15-Jun-07 CHENNAI HYDERABAD 15-Jun-07 15-Jun-07 BHUBANESHWER 25-Jun-07 HYDERABAD 4-Jul-07 KERALA 5-Jul-07 NOIDA 5-Sep-07 GUWAHATI 25-Sep-07 NEW DELHI 5-Oct-07 HYDERABAD 14-Mar-08 CHENNAI-2 6-May-08 7C. HYDERABAD THIRUVALLUR SATELLITE EARTH STATION. SECTOR 16A. SWARNA JAYANTHI COMPLEX. ROAD NO. 54 55 INDIASIGN PVT. ROAD NO. NEW DELHI110020 1343. HYDERABAD 23/24. HYDERABAD-500033 ORTEL COMMUNICATIONS LTD.) Sr. INFORMATION TV PVT. 67. LIMITED INDIASIGN PVT. 67 68 69 70 71 TELEVISION VINTAGE STUDIO PVT. PLOT NO.No Name of Teleport Address Location Date of Permission 51 BROADCAST EQUIPMENTS INDIA PVT. ORISSA KESARGARH. AROOR NEW DELI-28 FC-13. LTD. LTD. CAPTAIN GAUR MARG. RACHANA TELEVISION PVT. LTD. LTD. LTD. RED HILLS ROAD. JAIPUR302004 NEWS LIVE. HYDERABAD-500038 GL-34/1 SALTLAKE ELECTRONIC COMPLEX SECTOR-5. CHRISTIAN BARTI. 58 ESSEL SHYAM COMMUNICATION LTD. ROAD NO. 66 RAJASTHAN PATRIKA PRIVATE LIMITED PRIDE EAST ENTERTAINMENT PVT. GUWAHATI-78 1343. DOCTOR'S LANE. NEW DELHI-110029 SOWBHAGYA EXPORTS LTD. LTD. 301. LTD. BHUBANESWAR-751003. 564-A-19-III. NEW DELHI-110001 A/62.Annexure 5.S. LTD. OKHALA INDUSTRIAL ESTATE PHASE-III. LTD. LTD. EAST PATEL NAGAR. 56 ORTEL COMMUNICATIONS LTD. JUBILEE HILLS.ROAD. NEW DELHI-110014 EDGEWINNING EDGE COMMUNICATIONS LTD. SRINIVASPURI. LTD. SKYLINE TELE MEDIA SERVICES PVT.4 (Contd. PRAGYA VISION PVT. HOSPITAL ROAD. B-7/122 A. SAFDARJUNG ENCLAVE.NOIDA 23-May-08 BHUBANESHWER 2-Jul-08 JAIPUR 5-Aug-08 GUWAHATI 13-Aug-08 HYDERABAD (Location Shifted from Noida) NEW DELHI 17-Sep-08 NOIDA 27-May-09 NEW DELHI 3-Jun-09 52 53 INDIASIGN PVT. GOL MARKET. NEXT MEDIA PVT. 63 TATA COMMUNICATIONS LIMITED 64 POSITIVE PVT. SRINAGER COLONY HYDERABAD-500073 ANDHRA PRADESH C-138. 77/14 SKD NAGER. WINNING COMMUNICATIONS LTD.NAYAPALLI. JANGPURA. LTD. NEW DELHI110017 275. NARAINA INDUSTRIAL AREA-I. 65 EASTERN MEDIA LTD. CHENNAI-600053 POSSITIVE TELEVISION PVT. BRAHMAPUTRA TELEPRODUCTIONS PVT. 67. LTD. NOIDA-201301 13TH MILE TAMULIKUCHI BYRNIHAT RI -BHOI MEGHALAYA 78. G. JLN MARG. 226. DISPUR. 558. JUBILEE HILL. NEW DELHI110065 144 5-Jan-09 . LTD.

TATA COMMUNICATIONS LIMITED ROYS INSTITUTE OF COMPETITIVE EXAMINATION PVT LTD INDEPENDENT NEWS SERVICES PVT.T ROAD BELGHORIA KOLKATA-700056 24 PARGANAS NORTH WEST BENGAL PLOT NO. HIMAYATH NAGAR. SECTOR-5. VIDESH SANCHAR BHAWAN MAHATMA GANDHI ROAD. RAJ TELEVISION NETWORK LTD. NAVI MUMBAI-400703. WORLI. NOIDA-201301 FC 17A & 17B. ADYAR. CHENNAI-600018 C-138. NARAINA INDUSTRIAL AREA-I. FC-23. NOIDA . Bharti Teleports Limited 90 Source: Ministry of Information & Broadcasting 145 . ABOVE VASI RAILWAY STATION. MALLAPUR. CHENNAI-600020 INDIA TOWER-I. 226. FILM CITY. CHANDIGARH TATA COMMUNICATIONS LTD. 18. SECTOR-18. 85 86 87 88 Lamha Satellite Services Ltd 89 Skyline Tele Media Services Ltd.No Name of Teleport Address Location Date of Permission 72 UNILAZER EXPORTS AND MANAGEMENT CONSULTANTS LIMITED COMSAT SYSTEM PVT. NEW DELHI110070 BHAKTITHIRUNILAYAM. AMBATTUR. MUMBAI-400001 PLOT NO. PHASE-II. E. IDA. LTD. NELSON MANDELA ROAD. Raj Nagar. HYDERABAD-50076 THE GRAND HOTEL. 17B & 17C. INTERNATIONAL INFOTECH PARK. KASTURIBA NAGAR. NOIDA-201301 D-38. FILM CITY. NAKA. 1076.22/A. A-105. VASANT KUNJ.201 305 CHANDIGARH 13-May-10 CHENNAI -4 4-Jun-10 NOIDA 6-Apr-11 NOIDA 2-May-11 NOIDA 25-May-11 Ghaziabad CHENNAI 7-Sep-11 2-Nov-11 MUMBAI 13-Feb-12 NOIDA-2 02-Jul-12 NOIDA-2 29-Oct-12 73 74 75 76 77 78 79 80 81 82 SRI VENKATESWARA CHANNEL PVT. NOIDA-201301 AATHA BHAWAN.MOSES ROAD. LTD. SECTOR-16A. SECTOR 16A.Annexure 5. SECTOR 16A. Block B. MUMBAI-400018 PLOT NO. DR. Ghaziabad NO. ESSEL SHYAMCOMMUNICATION LTD. RDC. RED HILLS ROAD. 24. NEW DELHI-28 MUMBAI 26-Jun-09 HYDERABAD 14-Oct-09 Noida 11-Nov-09 TIRUPATI 11-Nov-09 CHENNAI -3 13-Jan-10 KOLKATA 1-Apr-10 NOIDA -2 28-Apr-10 CHENNAI 5-May-10 NOIDA -3 12-May-10 HOUSE NO.) Sr. POES ROAD. KANSANNEWS PRIVATE LIMITED TATA COMMUNICATIONS LTD. VSNL 83 DISH TV INDIA LTD.4 (Contd. HYDERABAD THIRUVALLUVAR SATELLITE EARTH STATION. LTD. FILM CITY NOIDA(UP) 32. Phase II. BHARTI TELEPORTS LIMITED PARIJAT HOUSE. TEYNAMPET. Ltd. Silver Star Communication Ltd.18. 84 AASTHA BROADCASTING NETWORK LIMITED MAHUAA MEDIA PRIVATE LIMITED RTR Broadcast Pvt. VI MAIN ROAD. SECTOR-16A. CHENNAI600053 11/1 B. VASI. 2ND STREET. 6TH FLOOR. NOIDA-201305 Plot No 192.

........................... 40 2..... 11 1................................................ 64 146 ...........................13: Market Share (in terms of subscription) within CDMA Service ............................................................ Adjusted Gross Revenue (AGR).. 15 1.......................16: Trends of Key Parameters .................. 49 2..... 2013] ..................................3: Access Services .........14: Service Providers providing Wireline service ............................ 22 1......................Rural & Urban .......... 56 3........................................................16: Service Provider wise Subscribers (Rural & Urban) & Share of Rural Subscription ......Service Provider wise ...........11: Composition of ARPU (%) ...............................................................................................................................................................25 1.... 34 1.............................. 29 1........ 58 3.........GSM Service ....................................... 41 2........... 12 1............................. 20 1... 46 2...............................................8: Trends of Key Parameters .................................20: Rate of change & Market share of PCOs ................GSM Service ......................... 21 1......CDMA Full Mobility Service . 10 1............................25: PMRTS Subscriber base ............. 16 1....... 41 2.............. 52 2.......1: Key Indicators ..26: VSAT Service Providers currently providing service & their subscriber base ...........................14: %Break-up of Outgoing minutes from Home Service Area (HSA) .............22: Internet Subscriber Base & Market share of top 10 SPs (except internet access by mobile devices).........CDMA Full Mobility Service ...........................................................................10: Service Area wise Wireless Teledensity ................... 49 2.....5: Outgoing SMS per subscriber per month ..... 18 1..21: State wise Internet subscriber base including internet access by mobile devices......GSM Service .....7: Wireless Subscriber Base & Teledensity ...................................................... 59 4.......................4: 1..CDMA Full Mobility Service .......................11: Rural Wireless Subscribers and Market Share ............... 45 2....................................12: Group-wise Market Share (in terms of subscription) within GSM Service ..............................17: Service Provider wise growth in Subscribers ..................6: List of Cellular Mobile (GSM & CDMA) Service Providers currently providing service [As on 30th June.........................................2G Wireless Service ......................9: Key Indicators ....................GSM Service ............. 34 1...........................GSM Service........... 6 Growth/Decline in Subscribers .......................................................................... 47 2..............................9: Service Area wise Wireless Subscribers ..............Index of Tables & Charts Tables Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table 1........................2: Monthly ARPU .....15: Average subscriber outgo per outgoing minute from HSA .......................................CDMA Full Mobility Service ...............7: Average subscriber outgo per outgoing minute from HSA ...... License Fee and Spectrum Charges .. 19 1............................. 38 2....................................................................15: Wireline Subscriber Base & Teledensity ................................................................................... 21 1.........................................................1: 1................12: MOUper subscriber per month ............................... 35 2.....................................GSM Service ..............................19: Service Area wise Wireline Teledensity .......................................13: Outgoing SMS per subscriber per month ..................2: 1.........................................................18: Service Area wise Wireline Subscribers (in million) ....Rural & Urban...................................... 9 1........................................GSM Service ............................................................23: Service Provider wise Subscriber base and Market Share of internet access by mobile devices.................. 14 1..........3: 1..4: Category-wise share in Access Services Adjusted Gross Revenue (AGR)......................................... 56 3..2: Service-wise Gross Revenue............................................................................24: Service Area wise Subscriber base of internet access by mobile devices ... 61 4......GSM Service .........................CDMA Full Mobility Service ................................................... 23 1.................................................. 39 2.............2: Parameter wise Analysis of Non-compliance of QoS Benchmarks for 2G Wireless Service Providers ........CDMA Full Mobility Service ........ License Fee (LF) & Spectrum Charges .......................3: Composition of ARPU (%) ............1: Gross Revenue (GR)...................6: %Break-up of Outgoing minutes from Home Service Area (HSA).......... 49 2............10: Monthly ARPU ......... 13 1.....................................................................…....................................................................................Rural & Urban .........CDMA Full Mobility Service ...... 17 1...... 53 3.....8: Growth in Wireless Subscribers ..5: Subscriber Base & Teledensity ... 2 Service Area wise Access (Wireless+Wireline) Subscribers ....................................CDMA Full Mobility Service ........... 32 1. 48 2... Adjusted Gross Revenue (AGR)..................................................Service Provider wise Adjusted Gross Revenue ........................1: QoS Summary ............................................. 8 Market Share of the operators in total rural subscriber base for the quarter ending Jun-13 .............. 41 2.......................... 5 Service Area wise Teledensity............. 51 2..4: MOUper subscriber per month ..

...2: Trend in ARPU per month for Access Services .................................................................. 72 Table 4............................. 4 1.... 86 Table 5............................. 38 2.1: Key Parameters .................. Pvt..................5: % Subscribers who availed roaming services during the quarter – GSM Service ............ 31 1.............................................................9 : Summary of Performance of Service Providers against identified parameters ..........................................10: Parameter-wise Analysis of non-compliance of QoS benchmarks for Broadband Service Providers ........3 : Status of applications for community radio station licenses received from Ministry of Information and Broadcasting .................................2: Market Share .........................6: QoS Parameters not reported by the service providers .....................................................................CDMA Full Mobility Service ............ 2 1..................................... 52 2........................ 48 2.......... 19 1................................................................................................................................................................... 6 1........... 70 Table 4.............................................................2: Proportion of prepaid subscribers .... 4 1... 82 Table 5..............................................2 : Comparative position of Revenue from FM Radio Stations as reported to TRAI ..........................GSM Service ..3 : QoS Summary ...10: Percentage of subscribers who availed roaming service during the quarter – CDMA Full Mobility Service ..................................... 20 1........10: Composition of Wireline Subscribers ......5: QoS Summary .62 Table 4.. 80 Table 4.. 89 147 ..............................................................................................20: Number of PMRTS subscribers & Rate of Growth (%) ..................... 42 2.......7: Parameter wise Analysis of Non-compliance of QoS Benchmarks for Wireline Service Providers .........................21: Number of VSAT Subscribers & Rate of Growth (%) .12: Growth in VPTs ... 35 1.............. 31 1.......Wireline Service .....................4: Outgoing SMS Usage by Outroamers as a % of Total Outgoing SMS Usage – GSM Service ...................……………………………………………………………………………………......................................Rural & Urban ....... 3 1.........1: Composition of Gross Revenue ..................9: Wireline Subscriber Base and Teledensity .. 15 1.... 27 1..................................................................................................................47 2.................1: Maximum number of TV Channels being carried by certain Cable operators in their networks ................................ 28 1.........12: Trends in MOU for Internet Telephony ..14 : Trends in subscribers (in Million) of PSUs Vs...................... 44 2..................3G Wireless Service …………………………………………………………......................................6: Wireless Subscriber Base and Teledensity .......................... 58 5....1: Break-up of Outgoing minutes from Home Service Area (HSA) – GSM Service .............................. 43 2..................1: Trends in Telephone Subscribers and Teledensity in India ...............................................8: Proportion of prepaid subscribers ...............................3: Composition of Access subscription ...........4: Composition of Telephone Subscribers at the end of the quarter ............................................…………………………………………………………………………… ……….19: Technology Trend for internet access by mobile devices ....................................................................... 11 1....................6: % Break-up of minutes of usage of outroamers (usage from outside the Home Service Area) – GSM Service ................................................... 12 1...............Rural & Urban .............Wireline ................... 44 2..... 30 1........................................18: Speed Category wise data on Internet/broadband subscribers (except internet accessed by mobile devices) for top 10 States ...................... 30 1........................... 39 2..3: Minutes of Usage by Outroamers as a % of Total Minutes of Usage .... 36 2..........................................5: Net Addition/decline in Telephone Subscription ... 89 Charts Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart Chart 1.............Table 4..4: Parameter wise Analysis of Non-compliance of QoS Benchmarks for 3G Wireless Service Providers...........................8: Wireless Subscription: GSM vs CDMA .......................................11: Number of PCOs ..........Technology wise ..................................................................... 52 2.....................15: Growth in subscriber base achieved by top ten ISPs (except internet accessed by mobile devices).................................... 23 1............................................................................................................................2 : Migration to Digital Addressable Cable TV Systems ...........11: Percentage break-up of minutes of usage of outroamers (usage from outside the Home Service Area) – CDMA Full Mobility Service ...Wireline & Wireless ............. 87 5......................................................................................... Internet Service Providers ................................. 57 3.................. 87 Table 5.............. 73 Table 4.. 35 1............................. 24 1....Rural & Urban ............................................16: Technology trends for Internet Access including Broadband Service (except internet accessed by mobile devices) .................................................8: Performance on ISPs Quality of Service ........................................................................ 77 Table 4.......................................................... 61 Table 4. 54 3.17: Composition of Broadband subscribers (except broadband accessed by mobile devices) ....……............7: % Break-up of outgoing minutes from Home Servie Area (HSA) – CDMA Full Mobility Service …….......................................................13: Trends in Internet subscription ...GSM Service ..........................7: Wireless Market Share .......................