CONTENTS • • • • • • • • • TITLE PAGE DEDICATION ACKNOWLEDGEMENT PREFACE CONTENTS INTRODUCTION COMMUNICATION: BEYOND THE DEFINITION ROLE IN OUR DAILY

LIFE: PERSONAL OBSERVATION SURVEY OF CIVIL ENGINEERING DEPARTMENT ○ CIVIL ENGINEERING DEPARTMENT: A BRIEF INTRODUCTION ○ QUESTIONNAIRE DESIGNING ○ WHY CIVIL ENGINEERING DEPARTMENT ○ CONDUCTION OF SURVEY: QUESTIONNAIRE FILLING, INTERVIEWS, ETC SURVEY RESULTS ○ LEVEL OF COMMUNICATION ○ LEVEL OF ENGLISH COMMUNICATION ○ LEVEL OF CONFIDENCE OF ENGLISH COMMUNICATION ○ ENGLISH COMMUNICATION LEVEL: AS A RESULT OF SCHOOLING BACKGROUND ○ NEED OF ENGLISH COMMUNICATION IN INSTITUTE ○ MEDIUM OF COMMUNICATION is english AMONG STUDENTS IN INSTITUTE ○ DIFFICULT COMMUNICATION: WRITTEN OR SPOKEN ○ COMMUNICATION LEVEL AFTER PASSING THE INSTITUTE ○ FACTORS RESPONSIBLE FOR LEVEL OF ENGLISH COMMUNICATION ○ SATISFACTION WITH SYLLABUS of ENGLISH COMMUNICATION ○ COMMUNICATION SKILLS: AS A SUBJECT ○ IMPROVEMENT OF THE SUBJECT COMMUNICATION SKILLS ON STUDENTS’ PERSONALITY ○ COMMUNICATION SKILLS AS A SUBJECT IN PROFESSIONAL STUDIES ○ ENGLISH TEACHER: MALE OR FEMALE ○ BARRIERS TO ENGLISH COMMUNICATION ○ WAYS TO IMPROVE ENGLISH COMMUNICATION ○ OTHER ACTIVITIES TO IMPROVE ENGLISH COMMUNICATION ○ OPINIONS AND SUGGESTIONS

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SUMMARY OF THE SURVEY CONCLUSION INDEX LIST OF ILLUSTRATIONS • APPENDIX

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DEDICATION THIS REPORT HAS BEEN DEDICATED TO DR. ZAKIR NAIK WHO IS CONSIDERED AS ONE OF THE BEST ORATORS IN THE WORLD. HE IS MAN WITH WONDERFUL COMMUNICATION SKILLS. HE IS A STUDENT OF COMPARATIVE RELIGIONS. BEING THE STUDENTS OF COMMUNICATION SKILLS WE CAN LEARN A LOT OF TACTICS OF COMMUNICATION SKILLS FROM HIM.

ACKNOWLEDGEMENT IN THIS REPORT OUR BASIC SOURCE IS STUDENTS FROM WHICH WE COLLECT INFORMATION WITH THE HELP OF QUESTIONNAIRE. INTERVIEWS (VIDEO) HAVE BEEN TAKEN FROM A LOT OF STUDENTS. SOME PART OF REPORT IS COMPRISED OF OUR GENERAL OBSERVATION. PRINT MEDIA (NEWSPAPER AND JOURNALS) HAS BEEN USED TO EXPRESS THE STUDENT VIEWS. INTERNET HAS BEEN A VALUE SOURCE FOR US IN PREPARING THIS REPORT.

PREFACE COMMUNICATION HAS BEEN A VERY EFFECTIVE PART OF ONE’S PERSONALITY AND NOW A DAYS, THIS COMMUNICATION IS BEING TAUGHT IN MANY OF THE FAMOUS INSTITUTES IN THE FORM OF A SUBJECT NAMED AS COMMUNICATION SKILLS. AS THERE ARE A LOT OF RESEARCHES IN DIFFERENT FIELDS OF STUDY THERE IS ALSO A NEED OF RESEARCH IN THIS SUBJECT OF COMMUNICATION SKILLS SO WE TRIED TO MAKE A RESEARCH IN THIS SUBJECT. THIS IS AN ORGANIZED RESEARCH UNDER THE GUIDANCE OF TEACHER. IN THIS RESEARCH WE ADOBE DIFFERENT METHODS LIKE QUESTIONNAIRES, INTERVIEWS, INTERNET ETC TO MAKE OUR RESEARCH MORE EFFECTIVE. IN THIS RESEARCH WE FOUND THE DIFFERENT ASPECTS RELATED TO COMMUNICATION SKILLS. WHAT IS LEVEL OF COMMUNICATION AND THEN LEVEL OF ENGLISH COMMUNICATION AMONG THE STUDENTS? LEVEL OF CONFIDENCE DOMINATES AMONG THE STUDENTS IN REGARD TO ENGLISH COMMUNICATION. DIFFICULTIES FACED BY STUDENTS IN COMMUNICATION SKILLS. THESE ASPECTS OF COMMUNICATION SKILLS ARE THEN ANALYZED WITH THE HELP OF ANSWERS WE GOT IN OUR RESEARCH. SUGGESTIONS ARE ALSO TAKEN FROM THE STUDENTS. ON THE BASIS OF WE CONCLUDED THE MAJOR PROBLEMS FACED BY STUDENTS. IN THE LAST WE GAVE OUR CONCLUSION BASED ON OUR RESEARCH.

INTRODUCTION OUR REPORT IS A RESEARCH IN THE SUBJECT OF COMMUNICATION SKILLS WHICH ENLIGHTENS THE HIDDEN EVIDENCES REGARDING THE STUDENTS OF CIVIL ENGINEERING IN UET. REPORT EXPRESSES THE STATUS OF COMMUNICATION SKILLS AMONG THE STUDENTS AND HOW STUDENTS FEEL THEMSELVES ABOUT THEIR COMMUNICATION SKILLS. THEN WHAT STUDENTS WANT TO IMPROVE THEIR COMMUNICATION SKILLS? ARE STUDENTS CONSIDERING COMMUNICATION SKILLS IMPORTANT FOR THEIR FUTURE? SO IN THIS WAY THIS REPORT COMPRISES ON A LOT OF FACTS WHICH IS THE RESULT OF OUR RESEARCH. FINALLY THE CONCLUSIONS HAVE BEEN GIVEN IN THE END OF REPORT ON THE GROUND OF OUR RESEARCH. THIS REPORT HAS BEEN DIVIDED INTO FOUR SECTIONS AND EACH SECTION DEALS WITH A SPECIFIC TASK ELABORATELY, AS 1ST SECTION DEALS WITH THE INTRODUCTION OF THE CIVIL ENGINEERING DEPARTMENT, 2ND DEALS WITH THE PURPOSE AND SCOPE OF THE STUDY AND ALSO WHY CIVIL ENGINEERING DEPARTMENT, 3RD SECTION DEALS WITH THE SURVEY RESULTS AND 4TH DEALS WITH THE CONCLUSIONS DRAWN FROM THE STUDY. AS COMMUNICATION SKILLS HAS BEEN A GREAT TOOL WITH THE PROFESSIONALS IN EVERY FIELD OF THEIR PROFESSIONAL LIFE, EVERYONE TRIES TO IMPROVE ITS COMMUNICATION SKILLS. THIS STUDY HAS BEEN CONDUCTED KEEPING IN VIEW THE SAME MOTTO THAT HOW MUCH THE STUDENTS HAVE DEVELOPED THEIR LEVEL OF COMMUNICATION, ESPECIALLY THE ENGLISH COMMUNICATION. IN EVERY FIELD OF LIFE, EVERYONE IS GOING FORWARD THAN THE OTHER, I.E. A CAMPAIGN IS BEING RUN THAT EVERYONE SHOULD BE TRYING TO CROSS THE OTHER ONE TO GET ATTRACTIVE JOB, SALARY AND A BRIGHT FUTURE. IT IS ALSO SAID THAT THE PERSON WHO WANTS TO SPEAK WELL OR KNOWS HOW TO COMMUNICATE OR DELIVER HIS/HER THINKING EFFICIENTLY. IF HE/SHE SUCCEEDS TO DO SO, HE IS THE MOST SUCCESSFUL PERSON; OTHERWISE HE WILL NOT BE ABLE TO GO ANYWHERE. COMMUNICATION DOES NOT ONLY MEAN THE LANGUAGE OR THE SPEAKING OF A CERTAIN LANGUAGE, RATHER IT INCLUDES ALL THE ASPECTS BY WHICH PERSONALITY OF ANYBODY CAN BE JUDGED, I.E. IT INCLUDES LANGUAGE, WRITING SKILLS, DRESSING, ATTITUDE, WAY OF TALKING, STAMINA AND ABILITY TO DELIVER HIS/HER THOUGHTS AND EVERYTHING THAT MIGHT BE CONSIDERED AS PART OF PERSONALITY OR THE STATUS OF A PERSON.

BUT IN THIS REPORT, ONLY THE IMPACT OF ENGLISH LANGUAGE SPEAKING IS DISCUSSED IN TERMS OF CAPABILITIES AND EXPERIENCE OF THE STUDENTS OF CIVIL ENGINEERING DEPARTMENT OF THE UNIVERSITY OF ENGINEERING & TECHNOLOGY, LAHORE. WHETHER THEY ARE ABLE TO DELIVER THEIR WORK TO THEIR COLLEAGUES/EXECUTIVES OR THEY STILL FEEL DIFFICULTY IN THIS JOB. COMMUNICATION SKILLS; BEYOND THE DEFINITIONS: GOOD COMMUNICATION SKILLS ARE SKILLS THAT FACILITATE PEOPLE TO COMMUNICATE EFFECTIVELY WITH ONE ANOTHER. EFFECTUAL COMMUNICATION ENGAGES THE CHOICE OF THE BEST COMMUNICATIONS CHANNEL, THE TECHNICAL KNOW-HOW TO USE THE CHANNEL, THE PRESENTATION OF INFORMATION TO THE TARGET AUDIENCE, AND THE SKILL TO UNDERSTAND RESPONSES RECEIVED FROM OTHERS. SELF DEVELOPMENT, INTERPERSONAL SKILLS, MUTUAL UNDERSTANDING, MUTUAL COOPERATION AND TRUST IS ALSO IMPORTANT TO SET A COMPLETE CHANNEL OF MOST EFFECTIVE AND WINNING COMMUNICATION SKILLS. THERE ARE MAINLY THREE TYPES OF COMMUNICATION SKILLS, EXPRESSIVE SKILLS, LISTENING SKILLS AND SKILLS FOR MANAGING THE OVERALL PROCESS OF COMMUNICATION. THE BASIC FUNDAMENTAL OF ALL THESE TYPES OF COMMUNICATION IS EMOTIONAL SKILLS. EXPRESSIVE SKILLS ARE REQUIRED TO CONVEY MESSAGE TO OTHERS THROUGH WORDS, FACIAL EXPRESSIONS AND BODY LANGUAGE. LISTENING SKILLS ARE SKILLS THAT ARE USED TO OBTAIN MESSAGES OR INFORMATION FROM OTHERS. THESE HELP TO CLEARLY UNDERSTAND WHAT A PERSON FEELS AND THINKS ABOUT YOU OR UNDERSTAND THE OTHER PERSON CLOSELY. SKILLS FOR MANAGING THE OVERALL PROCESS OF COMMUNICATION HELP TO RECOGNIZE THE REQUIRED INFORMATION AND DEVELOP A STRONG HOLD ON THE EXISTING RULES OF COMMUNICATION AND INTERACTION. IMPORTANCE OF COMMUNICATION SKILLS CAN NEVER BE IGNORED OR NEGLECTED. THESE SKILLS ARE THE KEY TO EXECUTING GOOD MANAGEMENT SKILLS. WITH GOOD MANAGEMENT SKILLS, YOU CAN HAVE A TEAM OF MEMBERS WHO TOGETHER CREATE AN AMBIENCE OF OPEN COMMUNICATION, CONCISE MESSAGES, PROBE FOR CLARIFICATIONS, RECOGNIZE NONVERBAL SIGNALS, AND MUTUAL UNDERSTANDING. GOOD COMMUNICATION INVOLVES A SET OF COMPLEX SKILLS. THE MODERN WORLD TODAY, CALLS FOR HIGH SCALE EFFECTIVE COMMUNICATION SKILLS IN ORDER TO WIN THE HEAVY COMPETITION IN ALL

SPHERES OF LIFE. FOR EFFECTIVE COMMUNICATION, A SENDER TRANSMITS HIS OR HER MESSAGE IN A CLEAR AND ORGANIZED FORM TO MAINTAIN AND PROMOTE THE NEED AND INTEREST OF THE RECEIVERS. RECEIVERS OR LISTENERS SHOW INTEREST ONLY IF THE PERSON COMMUNICATING IS LOADED WITH CONFIDENCE, GESTURES AND SOFTNESS. APART FROM MANAGEMENT PROFESSIONALS, GOOD COMMUNICATION SKILLS ARE ALSO REQUIRED AT ALL STAGES OF LIFE. BENEFITS OF GOOD COMMUNICATION SKILLS GOOD COMMUNICATION SKILLS ARE ABILITY OF A PERSON TO COMMUNICATE WITH THE OTHER IN AN EFFECTIVE MANNER. IMPROVING ON THESE SKILLS IS A KEY FUNDAMENTAL OF IMPROVING AND MAINTAINING GOOD AND HEALTHY RELATIONSHIPS. RELATIONSHIPS HAVE ALWAYS BEEN AN INTEGRAL PART OF ANY LIVING AND THIS INTEGRAL ASPECT OF LIVING IS GREATLY INFLUENCED BY THE SKILLS OF COMMUNICATION. THE PEOPLE WE INTERACT AND COMMUNICATE WITH EACH OTHER ON A REGULAR BASIS. TO HAVE AND FEEL THE BLISS OF HEALTHY OVERFLOW OF EMOTIONS AT WORKPLACE AND AT HOME, YOU NEED TO DEVELOP OR IMPROVE YOUR COMMUNICATION SKILLS. NO ONE LIKES TO BE AFFRONTED AND NO ONE LIKES TO BE SNUBBED. THESE ARE COMMON SENSE STATEMENTS, BUT IT IS AMAZING HOW OFTEN THIS IS IGNORED. THE USAGE OF COARSE LANGUAGE AND BAD WORDS IN ANY CONVERSATION CAN BE TAKEN AS INVECTIVE AT ANYTIME. YOU CAN AVOID INSULT AND IGNORANCE BY CHOOSING THE RIGHT KINDS OF WORDS, GESTURES AND FACIAL EXPRESSIONS. AT MANAGEMENT LEVEL, EFFECTIVE COMMUNICATION SKILLS ARE USED TO CREATE AN ENVIRONMENT OF OPEN COMMUNICATION, SHORT MESSAGES, RECOGNIZE NONVERBAL SIGNALS AND MUTUAL UNDERSTANDING. AT SOCIAL LEVEL, IT HELPS TO MOTIVATE AND CONSOLE CHILDREN AND OLD AGED CITIZENS. SPEAKING UP ASSERTIVE COMMUNICATION SKILLS CAN HELP WOMEN SECTION OF THE SOCIETY TO RAISE THEIR VOICE FOR THEIR RIGHTS AND FREEDOMS THAT ARE USUALLY DEVOID BY THE MALE SECTIONS OF THE SOCIETY. “BENEFITS OF GOOD COMMUNICATION SKILLS ARE ENDLESS. WITH EFFECTIVE SKILLS AND SELF DEVELOPMENT, YOU CAN ACHIEVE SUCCESS AND WIN THE GAME OF LIFE”. IMPROVE YOUR COMMUNICATION SKILLS

EFFECTIVE COMMUNICATION SKILLS AND SELF DEVELOPMENT IS A QUALITY AND ABILITY TO COMMUNICATE WELL WITH PEOPLE AROUND YOU AND ADD SPICE TO YOUR LIFE. BY ADDING SPICE, I MEAN THAT YOUR OWN COMMUNICATION SKILLS WILL ATTRACT PEOPLE TOWARDS YOU. YOUR FRIENDS, RELATIVES, CUSTOMERS, CLIENTS OR COLLEAGUES WILL SHOW INTEREST IN YOU AND YOU’LL FEEL ZING IN YOUR LIFE. HERE ARE SOME STEPS TO IMPROVE YOUR COMMUNICATION SKILLS • TRY TO EXPAND AND DEVELOP YOUR VOICE WITH SOFTNESS. • SLOW DOWN YOUR SPEECH TO AVOID SHOWING THAT YOU ARE NERVOUS. • AVOID A MONOTONE AND USE HIGH PITCH AND SOFT SOUND TO COMMUNICATE. • DON’T MUMBLE WHILE SPEAKING, PRONOUNCE EACH WORD CLEARLY. PEOPLE WILL JUDGE YOUR CAPABILITIES THROUGH YOUR VOCABULARY. • USE THE WORDS YOU KNOW. DON’T USE ANY WORD, IF YOU ARE NOT SURE OF THE MEANING. IMPROVE YOUR ENGLISH SPEAKING SKILLS • MAKE EYE CONTACT AS THIS WILL HELP YOU TO BE MORE CONFIDENT AND PEOPLE WILL SHOW INTEREST IN YOU. • USE BODY GESTURES TO SHOW YOUR INTEREST IN THE CONVERSATION. • MAKE SURE THAT YOUR WORDS, BODY GESTURES, FACIAL EXPRESSION, MESSAGE AND TONE ALL MATCH WITH ONE ANOTHER. NONE OF THESE SHOULD BE DIFFERENT. FOR EXAMPLE, IF YOU SAY YOU ARE CONCERN, SHOW THAT IN YOUR BODY GESTURES AND FACIAL EXPRESSIONS ALONG WITH A SIFT TONE. TEACHING GOOD COMMUNICATION ENGLISH THESE DAYS, THE EDUCATION SYSTEM IS ALSO LAYING FOCUS ON TEACHING GOOD COMMUNICATION SKILLS TO MOLD THE FORMATIVE YEARS OF A CHILD INTO A WELL ORGANIZED AND APPROACHABLE PROFESSIONAL. HIGH SCHOOL TEACHERS FACE LOT OF CHALLENGES IN TEACHING THESE SKILLS AS CHILDREN MOSTLY LEARN WHAT THEY HEAR EVERY DAY IN THEIR HOMES AND SCHOOLS. HERE WE HAVE GATHERED SOME GOOD WAYS THAT CAN HELP TEACHERS FOR EFFECTIVELY IMPARTING THE KNOWLEDGE AND UNDERSTANDING OF COMMUNICATION SKILLS.

GROUP LEARNING DIVIDE STUDENTS INTO TWO GROUPS AND CONDUCT A DEBATE OR A PUZZLE FOR THEM. ASK BOTH THE GROUPS TO INTERACT WITH THEIR TEAM MEMBERS AND PREPARE A DEBATE. ALL THE STUDENTS ON ONE GROUP WILL FREELY COMMUNICATE WITH EACH OTHER TO WIN THE DEBATE. GAME SHOWS HERE YOU CAN MAKE USE OF THE TRADITIONAL WEAPON, DIVIDE AND RULE. DIVIDE STUDENTS INTO THREE GROUPS. ASK TEAM A TO PREPARE FEW QUESTIONS ON TELEPHONE COMMUNICATION SKILLS OR VERBAL COMMUNICATION SKILLS AND THEN TELL THEM ASK THE QUESTION TO TEAM B AND TEAM C. WHICHEVER TEAM ANSWERS THE MAXIMUM QUESTIONS IS THE WINNER. SIMILARLY, ASK TEAM B TO PREPARE FEW QUESTIONS OF INTERPERSONAL COMMUNICATION SKILLS AND TELL THEM TO ASK THE PREPARED QUESTIONS TO TEAM A AND TEAM C. FINALLY, TELL TEAM C TO PREPARE AND ASK QUESTIONS ON SELF DEVELOPMENT. THIS WILL COMPLETE MAJOR ASPECTS OF COMMUNICATION. AT THE END, WHICHEVER TEAM EARNS MAXIMUM POINTS WILL BE THE FINAL WINNER. LISTENING IN MOTION ASK ONE STUDENT TO EXPLAIN ANY CONCEPT RELATED TO COMMUNICATION SKILLS LEARNED IN THE PREVIOUS CLASS. OBSERVE BOTH THE SPEAKER AND THE LISTENER. GIVE EVERY STUDENT A CHANCE TO SPEAK WHAT HE LEARNT. THIS WAY THEY WILL LEARN TO SPEAK IN A GROUP AND WILL GAIN CONFIDENCE. DON’T FORGET TO GIVE APPRECIATION OR SUGGESTIONS FOR IMPROVEMENT WHEN NECESSARY WHY SOCIAL WORKERS NEED COMMUNICATION SKILLS INTERPERSONAL COMMUNICATION SKILLS AND VERBAL COMMUNICATION SKILLS ARE BOTH VERY SIGNIFICANT FOR SOCIAL WORK. COMMUNICATION SKILLS ARE CRUCIAL FOR ESTABLISHING EFFECTUAL AND REVERENTIAL RELATIONSHIPS WITH SERVICE USERS. THESE SKILLS ALSO PLAY A MAJOR ROLE WHEN WORKING WITH COLLEAGUES AND OTHER SOCIAL WORKERS FOR MAKING DECISIONS AND ASSESSMENTS. EVERY PRACTITIONER, PRACTISING SOCIAL WORK FOR CHILDREN, SENIOR CITIZENS AND OTHERS WHO ARE IN NEED OF LOVE, COMPASSION AND BASIC NECESSITIES OF LIFE MUST DEVELOP HABITS FOR GOOD COMMUNICATION SKILLS. THIS IS BECAUSE, THIS IS SOMETHING THAT HELP IN YOU IN YOUR

ENDEAVOURS WHILE FIGHTING FOR THE CAUSES AND WAITING FOR CONSEQUENCES. NOT ONLY YOUR SKILLS, BUT YOUR LEVEL OF EDUCATION AND THE WAY YOU BEHAVE WITH THEM IS ALSO CRUCIAL FOR A SUCCESSFUL CAREER IN SOCIAL WORK. THE CURRENT SYSTEM OF EDUCATION IS RESTRICTED IN IMPARTING THE SKILLS AND KNOWLEDGE OF COMMUNICATION. THE CONTRIBUTION OF CHILDREN AND YOUNG PEOPLE THEMSELVES IN TEACHING AND EVALUATION IS VERY ERRATIC. ASSESSMENT OF COMMUNICATION SKILLS OF MEN AND WOMEN 80 IS ALSO ESSENTIAL FOR HEALTHY RELATIONSHIP BETWEEN PEER GROUPS AND OTHERS AROUND YOU. SO, GO AHEAD AND DEVELOP OR IMPROVE YOUR COMMUNICATION SKILLS FOR AN EFFECTIVE RELATIONSHIP WITH COLLEAGUES AND A WINNING CAREER IN SOCIAL WORK. HOW TO DEVELOP COMMUNICATION SKILLS GOOD COMMUNICATION SKILLS ARE SPECIAL QUALITIES THAT EVERY HUMAN SHOULD POSSESS. THE MODERN WORLD OF CORPORATE, TECHNOLOGY AND LEARNING HAS LAID STRONG EMPHASIS ON BASIC COMMUNICATION SKILLS. EVERY HUMAN HAS A MISCONCEPTION THAT LIKE OTHER QUALITIES, EVEN THIS QUALITY IS IN BUILT IN HUMAN NATURE, SOMETHING THAT IS BY BIRTH BUT THAT’S NOT SO. AT ANY STAGE OF LIFE YOU CAN BUILD THESE QUALITIES WITHIN YOU. NOW, THE QUESTION WAVES, HOW TO DEVELOP GOOD COMMUNICATION SKILLS? BELOW ARE SOME OF THE STEPS YOU CAN FOLLOW FOR EFFECTIVE COMMUNICATION SKILLS : MAKE DIRECT EYE CONTACT MAKE DIRECT EYE CONTACTS WHEN YOU ARE TALKING TO THE OTHER PERSON. THIS HELPS YOU TO CONVEY INTEREST AND ENCOURAGE THE OTHER PERSON TO SHOW INTEREST IN YOUR CONVERSATION. EVEN DURING A SPEECH, LOOKING INTO THE EYES OF DIFFERENT PEOPLE PRESENT IN FRONT OF YOU CAN PERSONALIZE YOUR SPEECH AND THE PEOPLE AROUND TAKE INTEREST TO HEAR YOU. STAY IN TUNE WITH YOUR BODY LANGUAGE BODY LANGUAGE SPEAKS A LOT WHAT YOU DON’T SPEAK, MUCH MORE THAN THE WORDS OF MOUTH. SO, TRY TO MAINTAIN A BALANCE BETWEEN WHAT

YOU SAY AND WHAT YOUR BODY SAYS. BE AWARE OF WHAT YOUR BODY IS SAYING. A SIMPLE EXAMPLE TO THIS CAN BE EXPERIENCED WHEN YOU ARE GIVING A SPEECH OR CONSOLING A FRIEND. DURING A SPEECH YOUR WORDS MAY CONVEY THAT YOU ARE KEEN TO HELP PEOPLE IN ALL WAYS FOR BUT IF YOU STAND WITH YOUR ARMS CROSSED, YOUR BODY CONVEYS DISINTEREST AND RELUCTANCE TO COMMUNICATE. WHEREAS, WHEN YOU ARE CONSOLING YOUR FRIEND FOR ANY LOSS OR DEPRESSION, STANDING WITH YOUR ARMS FREE ON YOUR SIDES CONVEY THAT YOU ARE EASILY ACCESSIBLE. SPEAK LOUDLY WHEN YOU SPEAK LOUDLY, IT GIVES A FEELING OF CONFIDENCE. THE PEOPLE WHOM YOU ARE IN CONVERSATION WITH HAVE THE FEELING THAT YOU MEAN WHAT YOU SAY. AN APPROPRIATE VOLUME, TONE AND CONFIDENCE ENSURE LISTENERS HEAR EXACTLY WHAT YOU ARE SAYING.

PRACTICE THIS IS ONE SUCH QUALITY THAT CAN BE PRACTICED. YOU CAN DAILY PRACTICE THESE SKILLS ACCORDING TO DIFFERENT SETTINGS FROM BEING SOCIAL TO PROFESSIONAL. YOU CAN ALSO ATTEND SOME COURSES FOR DEVELOPING THESE SKILLS AND EXPLORE NEW COMMUNICATION OPPORTUNITIES.

ROLE OF COMMUNICATION SKILLS IN OUR DAILY LIFE; PERSONAL OBSERVATION: WITH THE ARRIVAL OF MAN ON THIS EARTH MAN HAS STARTED COMMUNICATION WITH EACH OTHER. IN THE BEGGING THIS COMMUNICATION WAS IN THE FORM OF MOVEMENT OF BODY BUT AS THE MAN MAKE PROGRESS THIS COMMUNICATION TURN INTO WORDS. TODAY WE SEE IN THE WORLD THAT THERE ARE LOTS OF LANGUAGES IN THE WORLD USED TO COMMUNICATE. IN OUR DAILY LIFE A MAN COMMUNICATES WITH MANY PEOPLES, IN HIS BUSINESS, IN HIS JOB, IN HIS HOUSE, WITH HIS FRIENDS, WITH HIS FAMILY ETC. COMMUNICATION IS ESSENTIAL NEED OF EVERY PERSON IN HIS DAILY LIFE. SO MORE AND MORE BETTER WILL BE HIS DAILY ROUTINE IF HE WILL COMMUNICATE IN BETTER WAY. IT WAS AN OLD ADAGE THAT THE TONGUE OF MAN IS HIS GREATEST ENEMY. IT MEANS IF A PERSON COMMUNICATES IN A WRONG WAY IT WILL CREATE PROBLEM FOR HIM AND ON OTHER HAND IF A PERSON IS WITH LOT OF COMMUNICATION SKILLS AND ADDRESS EVERYONE IN A BETTER MANNER HE CAN LEAD A HANDSOME LIFE. A MAN IN A BUSINESS WITH NO COMMUNICATION SKILLS WILL MAKE LOSS IN HIS BUSINESS WHILE THE SAME MAN WITH THE GOOD COMMUNICATION SKILLS CAN ENHANCE HIS BUSINESS. IF A MAN IS IN A JOB AND HE DOES NOT HAVE GOOD COMMUNICATION SKILLS THEN HE WILL NOT BE ABLE TO ADDRESS THE PROBLEMS IN GOOD MANNERS WHILE THE SAME MAN WITH THE GOOD COMMUNICATION SKILLS CAN MANAGE THE BARRIERS IN PROPER WAY. IF A MAN IS IN THE FAMILY, AGAIN HE IS IN THE NEED OF GOOD COMMUNICATION TO RUN THE FAMILY MATTERS IN A GOOD ORDER OTHERWISE WITHOUT GOOD COMMUNICATION IT IS DIFFICULT FOR HIM TO MANAGE THE FAMILY AFFAIRS IN A PROPER MANNER. WHATEVER THE FIELD OF LIFE IS THE COMMUNICATION PLAYS A KEY ROLE IN THE ONE DAY’S LIFE. OUR DAILY LIFE IS STRONGLY AFFECTED BY COMMUNICATION SKILLS AND THE SUCCESS OF ONE PERSON IS OFTEN ATTACHED TO HIS COMMUNICATION SKILLS. SO TO BE A SUCCESSFUL MAN IN ROUTINE LIFE ONE MUST KNOW COMMUNICATION SKILLS.

QUESTIONNAIRE DESIGNING To make this research we adobe different methods like observations, newspapers, articles, interviews etc. Among all these methods the basic method on which we conclude our results is questionnaire with the help of which we conduct survey and calculated data. In designing questionnaire we adobe a systematic process rather than divert techniques. First in the questionnaire we asked about the general information about the interviewer taker and who is giving interview e.g. name of the interviewer, his department, his session, name of respondent, name of the institution where the survey has been conducted. After the general information we arranged a series of questions in a scientific manner. Basic question is in the first then the question which is based on the first question, then the third question which is based on second question. In this way we managed our Performa in a arranged manner. In the last we also take suggestions of the respondents we make our conclusion s effective. Total no of questions in our questionnaire are 18. Questionnaire has been displayed in the Appendix.

WHY CIVIL ENGINEERING DEPARTMENT? Civil engineering is large department of the university and has a lot of males and females students from Lahore and all over the Pakistan. Due to this reason that it has diver type of students we take this department. Another reason due to which we take this department is that communication skills are taught as a subject in this department and the students can reply in a better manner to our questions. This department has average students so we can find what the problems faced by an average student.

CONDUCTION OF SURVEY Our group comprised of five members and we worked like a team. A survey of civil department was conducted by our team. We printed the questionnaire and went student to student to fill the questionnaire. The students of civil engineering department were cooperative they fully respond us. Our team worked with responsibility, if any student forgot to write something we tell him immediately and made him correct. In the field we carefully handle the questionnaire so that no one would miss. We have 30 questionnaires in the end of survey. After survey we send these questionnaires to the data entry section of our group. Some of our group members also conduct interviews with the help of Audio and Video aid (cameras & mobiles).

SURVEY RESULTS LEVEL OF COMMUNICATION: Most of the students in civil engineering department consider that their communication level is satisfactory. 57% students accepted that they have satisfactory English. 17% students marked that they have good English and 17% said that they not have good English. Only 10% students said that they have poor English. More the students in the civil engineering department are satisfied with their communication. Good and bad communication level is same among the students while minimum students think that they are poor in English.

LEVEL OF ENGLISH COMMUNICATION After the level of communication it was searched that what was the level of communication in English among the student of civil engineering. Among the students 14% said that they are good in English communication. 52% said that they are only satisfied with their English communication. 20% said that their English communication is not good. 14% told that they are poor in English communication. So again the result is similar as concluded above. LEVEL OF CONFIDENCE OF ENGLISH COMMUNICATION A few people in civil engineering department consider themselves confident, only 14% claimed that they have high confidence. 46% are satisfied with their confidence, means they have confidence like an average student. 30% students have low level of confidence which is very alarming that a student himself feel that he has low confidence. 10% students fell in the category of low level confidence. A very little portion of students is confident in civil engineering department while there is a high merit at the time of admission in civil engineering department.

ENGLISH COMMUNICATION LEVEL: AS A RESULT OF SCHOOLING BACKGROUND This question was in the form of yes and no only.80% said yes while only 20% said no. Most of the students consider school responsible for their english communication while a little number of students think that their schools are not responsible for their english communication.

NEED OF ENGLISH COMMUNICATION IN INSTITUTE Most of the students were in the favour of the policy that English communication should be taught in institute for example as subject Communication skills. 86 % students were in the this favour. Only 4% were against this sujbect and were to willing to study English communication as a subject. 10% were unware to this that whether the english communication as a subject is important or not. Maximum students are willing to study english communication as a subject. Medium of COMMUNICATION is English AMONG STUDENTS IN INSTITUTE 0% students said that they communicate with each other in English is the institute. 70% said that they communicate in English with each other sometimes while 30% students said that they never use English as a medium communication in their institute.

○ DIFFICULT COMMUNICATION: WRITTEN OR SPOKEN Only 7% asses that written communication is difficult that spoken while remaining 93% consider that spoken communication is more difficult than written communication. More number of students consider spoken communication more difficult which is general phenomenon.

○ COMMUNICATION LEVEL AFTER PASSING THE INSTITUTE 33% said that their English communication will be effective after passing their institute. 40% said that their English communication will be only satisfactory means that there will be no significant change in their English communication. 27% told that there will be no change in their English communication after passing their institute means they have no hope of improvement.

○ FACTORS RESPONSIBLE FOR LEVEL OF ENGLISH COMMUNICATION This was a diverse type of question and the answers are also diverse. General reading is effective method as 33% students vote for it. 23% was in the favor of T.V that it is also a good source to upgrade your English communication. No student considers Radio as a good source for the improvement of English. 0% voted for Radio. 40% consider that public exposure is the best way to improve the English communication. 4% said that it the atmosphere of family which affects the level of communication of any person.

SATISFACTION WITH SYLLABUS of ENGLISH COMMUNICATION

24% students said that they are satisfied with the existing syllabus of English communication which is taught in their institution but a large number of students are not satisfied with the existing syllabus of English communication. 76% are not satisfied with the existing syllabus of communication skills and they want changes in the existing English communication syllabus. This is a very alarming situation because most of the students are not satisfied with the existing syllabus of English communication.

COMMUNICATION SKILLS: AS A SUBJECT When it was asked that have you studied communication skills as a subject 97% said yes while only 3% said that they have not studied the communication skills as a subject. This is a good phenomenon that almost maximum students have studies communication skills as a subject.

○ IMPROVEMENT OF THE SUBJECT COMMUNICATION SKILLS ON STUDENTS’ PERSONALITY When it was asked that have you studied subject of communication skills most of the students said yes. After it when it was asked that has it any affect on your personality then only 20% said yes means a very few students feel it valuable. 40% said that it affects a little and not so much. 30% said it has completely no affect on their personality.10% said that they don’t know about it that whether it has any affect on their personality or not.

○ COMMUNICATION SKILLS AS A SUBJECT IN PROFESSIONAL STUDIES When it was asked that whether communication skills should teach as a subject or not then 80% was in this favor that it should teach as a subject. 10% said that it should not teach as a subject because it increases the burden on students. 10% said that they don’t know whether it should teach or not. Most of the students in civil engineering department know the importance of communication skills and are in the favor of it.

ENGLISH TEACHER: MALE OR FEMALE

54% said that there should be male teacher to teach the communication skills while 46% said that there should be female teacher to teach the communication skills. There is balanced in the opinions regarding the sex of teacher. In communication skills teacher is a center of importance because all students have to communicate with the teacher.

○ BARRIERS TO ENGLISH COMMUNICATION 27% said that they lack of confidence which the main barrier in their communication skills.34% said that they have little vocabulary due to which they are unable to communicate in a good way. No one said that there is a problem of understanding, 0% vote for it. 4% said that different accents are main barriers. 4% said that listening power is also responsible. 4% said that personal conflicts are major cause. 30% said that we face all these problems in communication skills.

○ WAYS TO IMPROVE ENGLISH COMMUNICATION 7% said that English communication can be good by reading. 4% said that the best way to improve English is through the listening. 64% said that the only way to improve English is by speaking. If you will speak English with each other then you will get the right English. 25% told the other ways to improve the English.

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