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RD020 Instructions

RD.020 Process Questionnaire Template


Introduction

The Process Questionnaire provides content and structure for the interviewing activity during completion of the Current Business Baseline (RD.020). How to Use the Process Questionnaire Template The Process Questions worksheet contains all questions for all applications and business processes. The Oracle Business Models (OBM) process levels I and II are populated for each question, and some questions have the process levels III and IV populated. The library of OBM process levels can be found on the OBM Installation CD. To sort or select a subset of the questions you may do one of the following: Use the AutoFilter Options AutoFiltering has been turned on for the four OBM process level columns and the Application column. Clicking on the dropdown list icon in the upper right corner of these columns will display a list of values to choose from. If you choose a second filtering criteria not compatible with your first choice, the spreadsheet will return an empty list. B Use the Advanced Filter Option At the top of the Process Questions worksheet you will see two column headings --> OBM Level I and OBM Level II. If you would like to filter on a combination of these two criteria, type or copy and paste the values you want to match. Make sure to leave at least one blank row between your criteria values and the start of the process questions list. For examples on entering filtering criteria, please see Excel Help Topic "Filter a list using the Advanced Filter Command." Click a cell in the process questions list. On the Data menu, point to Filter, and then click Advanced Filter. To filter the list by hiding rows that don't match your criteria, click Filter the List, In Place. To filter the list by copying rows that match your criteria to another area of the worksheet, click Copy to Another Location, click the Copy To box, and then click the upp-left corner of the paste area. In the Criteria Range box, specify the criteria range, including the criteria labels. (An easy way to do this is to click in the Criteria Range box, then select the criteria range, including the criteria labels. The range is automatically filled in for you.) TIPS To view full choices in the pull down boxes for AutoFilters, you may want to expand the column width. However, to print on one page, you'll need to readjust column widths before printing. If you use the Advanced Filtering Functionality, the AutoFiltering dropdown list icons disappear. To turn AutoFiltering back on, select the column headings desired (should be columns B through F) and select Data => Filter => AutoFilter. Page 1

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RD020 Instructions If at any time you need to show all questions (filtered questions are simply hidden) go to the Data menu and choose the Filter => Show All option. It is strongly recommended that you save the RD.020 spreadsheet under another name locally to avoid making permanent changes to the spreadsheet template.

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RD.020 Business Process Questionnaire

OBM Level I

OBM Level II

OBM Level I Type = Setup Metric Process Performance


Setup Whats the secondary drill down segment in the Key Accounting Flexfield? (i.e. cost center) (This confirms what client wants to use out of the Accounting Flexfield Structure they have set up.) Which BIS reports will be useful to the client? Who was interviewed to determine this? Which delivered KPIs will be useful to the client? Who was interviewed to determine this? Are additional KPIs required in order for the Indicators section to be useful to client? Which users would prefer to see these KPIs? What Target, Minimum value and Maximum Value should be set for the client for each applicable KPI? Which BIS responsibilities should be able to see which KPIs? Are any key performance measures related to financial management currently tracked? If yes, which ones? How are they evaluated? Who receives the results of these measures? Which natural accounts are classified as Revenue by the client? Validate against FSGs (Financial Statement Generator) accounts to ensure that appropriate accounts are included. Which natural accounts are classified as Expenses by the client? (should include ALL--variable and fixed) Validate against FSGs (Financial Statement Generator) accounts to ensure that appropriate accounts are included.

OBM Level II 1 2 3 4 5 6 7 8 9 10
Business Intelligence Financials Intelligence

OBM Level III


Not identified

OBM Level IV
Not identified

Application
BIS, GL

OBM Row No.

Process

Category
Financials Setup

Process Analysis Questions


What is the balancing segment in GL? (This confirms what client wants to use out of the Accounting Flexfield Structure they have set up.)

Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence

Financials Intelligence Financials Intelligence Financials Intelligence Financials Intelligence Financials Intelligence Financials Intelligence Financials Intelligence Financials Intelligence

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

BIS, GL BIS, GL BIS, GL BIS, GL BIS, GL BIS, GL BIS, GL BIS, GL

Financials Setup Reporting Indicators Indicators Indicators Security Indicators Indicators

Setup Setup Setup Setup Setup Setup Process Process

Business Intelligence

Financials Intelligence

Not identified

Not identified

BIS, GL

Reporting

Setup

11 12 13 14

Business Intelligence

Financials Intelligence

Not identified

Not identified

BIS, GL

Reporting Which natural accounts are classified as Current Assets by the client? Validate against FSGs (Financial Statement Generator) accounts to ensure that appropriate accounts are included. Which natural accounts are classified as Current Liabilities by the client? Validate against FSGs (Financial Statement Generator) accounts to ensure that appropriate accounts are included. Which natural accounts are classified as Variable Costs by the client? Validate against FSGs (Financial Statement Generator) accounts to ensure that appropriate accounts are included. Which natural accounts are classified as Preferred Stock Dividends by the client? Validate against FSGs (Financial Statement Generator) accounts to ensure that appropriate accounts are included.

Setup

Business Intelligence

Financials Intelligence

Not identified

Not identified

BIS, GL

Reporting

Setup

Business Intelligence

Financials Intelligence

Not identified

Not identified

BIS, GL

Reporting

Setup

Business Intelligence

Financials Intelligence

Not identified

Not identified

BIS, GL

Reporting

Setup

15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

Business Intelligence

Financials Intelligence

Not identified

Not identified

BIS, GL

Reporting How many basic and diluted shares were outstanding per quarter for each of the last 3 years? Can enter Actuals and Planned numbers as available.

Setup

Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence

Financials Intelligence Financials Intelligence Financials Intelligence Financials Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence Human Resources Intelligence

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

BIS, GL BIS, GL BIS, GL BIS, GL BIS BIS BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR BIS, HR

Reporting What stock splits have occurred in the last 3 years, or are planned to occur? Reporting Reporting Financials Setup HR Setup HR Setup HR Setup HR Setup HR Setup HR Setup HR Setup HR Setup HR Setup HR Setup HR Setup HR Setup Reporting Indicators Indicators Indicators Have any dividends been paid, or are planned to be paid? What does the client want to use for a default estimated tax rate? Is Oracle Payroll being used? If not, an interface? With who? Is the seeded Oracle element Overtime used to track employees OT? If not, what? Is there more than 1 OT element? Are HR Budgets set up? (includes rollups and budget types) Are salary grades set up? Are jobs set up? Ensure that security profiles have already been set up. Are EEO Categories set up? (this is called Job Category in BIS) Ensure that at least 1 payroll is defined.

Setup Setup Setup Metric Setup Setup Setup Setup Setup Setup Setup

Setup Are performance ratings set up in Oracle? Are performance ratings entered on employees assignments? Setup Are skills and/or competencies tracked in Oracle? Setup Are applicants tracked in Oracle? Setup Is Oracle used for recruiting? Which BIS reports will be useful to the client? Who was interviewed to determine this? Which delivered KPIs will be useful to the client? Who was interviewed to determine this? Are additional KPIs required in order for the Indicators section to be useful to client? Which users would prefer to see these KPIs? What Target, Minimum value and Maximum Value should be set for the client for each applicable KPI? Setup Setup Setup Setup Setup

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup Setup Setup Setup Setup

OBM Level II 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57
Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Human Resources Intelligence Operations Intelligence Operations Intelligence Operations Intelligence Operations Intelligence

OBM Level III


Not identified Inventory Inventory Inventory Inventory

OBM Level IV
Not identified Not identified Not identified Not identified Not identified

Application
BIS, HR BIS, INV BIS, INV BIS, INV BIS, INV BIS, Demand Planning BIS, MRP BIS, MRP BIS, MRP BIS, MRP BIS, Operations Intelligence BIS, Operations Intelligence BIS, Operations Intelligence BIS, Operations Intelligence BIS, Operations Intelligence BIS, OE BIS, Planning BIS, PO BIS BIS BIS

OBM Row No.

Process

Category
Security Operations Setup Operations Setup Operations Setup Operations Setup Generate Performance Measures Operations Setup Operations Setup Operations Setup Operations Setup Reporting Indicators Indicators Indicators Security Operations Setup Operations Setup Operations Setup Security Security Security

Process Analysis Questions


Which BIS responsibilities should be able to see which KPIs? Are Categories defined? (INV) Are Category Sets defined? (INV) Are ABC Groups defined? (INV) Are Cycle Counts set up? (INV) Do you perform multi-dimensional analysis? I.e. forecast accuracy by product, by region, by customer, by sales rep?

Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence

Operations Intelligence Operations Intelligence Operations Intelligence Operations Intelligence Operations Intelligence Operations Intelligence Operations Intelligence Operations Intelligence Operations Intelligence Operations Intelligence Operations Intelligence Operations Intelligence Operations Intelligence Overview Setup Overview Setup Overview Setup

Manage Forecasts MRP MRP MRP MRP Not identified Not identified Not identified Not identified Not identified Order Entry Planning Purchasing Not identified Not identified Not identified

Generate Performance Measures Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

1006

10

Process Is the MPS (Master Production Schedule) in Oracle? (MRP) Are Plan names set up in Oracle? (MRP) Which Price list will be used for default? (system profile value setting) Setup What is the default Percent Discount given to customers? Which BIS reports will be useful to the client? Who was interviewed to determine this? Which delivered KPIs will be useful to the client? Who was interviewed to determine this? Are additional KPIs required in order for the Indicators section to be useful to client? Which users would prefer to see these KPIs? What Target, Minimum value and Maximum Value should be set for the client for each applicable KPI? Which BIS responsibilities should be able to see which KPIs? Are Warehouses defined? (OE) Are Forecast Sets defined? (Planning) Are Products defined? (PO) (called Commodities in BIS) Who will use the BIS product? (may not be able to generate a detailed list at this time) Which responsibilities are included in this list? (may not be able to generate a detailed list at this time) How many "key" or super users will there be for BIS? (may not be able to generate a detailed list at this time) Map each intended BIS user to each BIS module(s) and reporting focus areas to which he/she should have access. (may not be able to generate a detailed list at this time) Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Metric Setup Setup

Business Intelligence

Overview Setup

Not identified

Not identified

BIS

Security

58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78

Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence

Overview Setup Overview Setup Overview Setup Overview Setup Overview Setup

Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified

BIS BIS BIS BIS BIS

Security Security Maintenance Maintenance Transactions

Setup Recognizing that viewing KPIs and Notifications is security-based, which responsibilities will be needed to allow for appropriate differentiation of what users can see on their home page? (may not be able to generate a detailed list at this time) Setup Will there need to be terminal security for BIS? Setup What should the ongoing process be to approve and/or enter target values for each BIS responsibility? Process Who will enter target values in BIS? (may not be able to generate a detailed list at this time--what type of user/role?) Process What is the process for entering target values in BIS? Will new targets be entered upon request, or at a specific time interval? Process How many users may be accessing and using BIS at one time? How will this differ at initial rollout compared to three or six months into use? Metric How many users will likely be accessing and using BIS at one time? How will this differ at initial rollout compared to three or six months into use? Metric Have Sales Groups been set up? Setup Have Sales Channels been set up? Has Interest Type been set up? Have Customer Names been set up in Oracle? Have Sales Reps been set up in Oracle? Which BIS reports will be useful to the client? Who was interviewed to determine this? Which delivered KPIs will be useful to the client? Who was interviewed to determine this? Are additional KPIs required in order for the Indicators section to be useful to client? Which users would prefer to see these KPIs? What Target, Minimum value and Maximum Value should be set for the client for each applicable KPI? Which BIS responsibilities should be able to see which KPIs? Are there any operations/processes that you want to eliminate for Installed Base Maintenance Are there any time intensive operations for Installed Base Maintenance that you wish to streamline. Do you Maintain an installed base of customer/product information How do you audit your Installed Base Information Setup Setup Setup Setup Setup Setup Setup Setup Setup Process Process Process Setup / Process

Business Intelligence

Overview Setup

Not identified

Not identified

BIS

Performance

Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence Business Intelligence (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management

Overview Setup Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Sales Intelligence Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Set up Infrastructure Set up Infrastructure Set up Infrastructure Set up Infrastructure

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Define Knowledge Repository Define Knowledge Repository Define Knowledge Repository Define Knowledge Repository

BIS BIS, Sales BIS, Sales BIS, Sales BIS, Sales BIS, Sales BIS, Sales BIS, Sales BIS, Sales BIS, Sales BIS, Sales Service Core Service Core Service Core Service Core 303 302 298 301

Performance Sales Setup Sales Setup Sales Setup Sales Setup Sales Setup Reporting Indicators Indicators Indicators Security Business Business Business Business

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process How do you maintain your Installed Base information Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Management Care Management Care Management Care Management Care Management Care Management Care Performance Evaluation Care Performance Evaluation Care Performance Evaluation Care Performance Evaluation Care Performance Evaluation Care Performance Evaluation Care Performance Evaluation Care Performance Evaluation Care Performance Evaluation Care Performance Evaluation Care Performance Evaluation Care Performance Evaluation Perform Care Management Perform Care Management Set up Infrastructure Set up Infrastructure Set up Infrastructure Set up Infrastructure Deliver Care Deliver Care Deliver Care Deliver Care Deliver Care Deliver Care Analyze Statistics & Feedback Analyze Statistics & Feedback Analyze Statistics & Feedback Analyze Statistics & Feedback Analyze Statistics & Feedback Analyze Statistics & Feedback Analyze Statistics & Feedback Analyze Statistics & Feedback Analyze Statistics & Feedback Analyze Statistics & Feedback Report Care Performance Report Care Performance Deliver Care Deliver Care Define Knowledge Repository Define Knowledge Repository Define Knowledge Repository Define Knowledge Repository Classify Care Request Classify Care Request Classify Care Request Classify Care Request Classify Care Request Classify Care Request Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Classify Care Request Classify Care Request Service Core Service Core Service Core Service Core Service Core Service Core Service Core Service Core Service Core Service Core Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Intelligence Customer Intelligence Customer Support 299 305 300 304 312 310 306 307 308 311 257 256 248 252 251 250 249 253 254 255 101 100 101 Business Business Business Business Business Business Business Business Business Business Business Metric Business Metric Metric Business Business Metric Metric Metric Metric Reporting Business Business Do you create customer invoices based on service request fulfillment information Do you record material and miscellaneous expenses in fulfillment of service requests Process Process How do you track customer/product information for customers with multiple ship-to and bill-to addresses Process How much detail do you maintain about your installed base - to what level do you break down the product information Process Who has access to your installed base information? Process Do you group multiple customer/ products into systems for tracking and service program purposes? Process Do you have any other types of transfers of equipment from one customer to another? Process Do you ship to any Distributors who then re-ship the same products to end users Process Do you transfer customer/product information from the distributor to the end user? Process How do you receive the information about distributor sales: Process How is this maintained - do you maintain end user information? Process Are Customer Satisfaction Surveys performed in-house, or by 3rd Party Orgs? Process Are Customer Satisfaction surveys utilized? Process Are service requests reviewed for product improvement? Process Are Service requests monitored to determine end-user training needs? Process Are service requests monitored to improve service responses? Process Are service requests reviewed for new product development? Process Are service requests reviewed for product preventive maintenance schedule changes? Process Are Service Requests/Problem resolutions monitored to determine field service Tech. Training requirements? Process Are service requests/response times used to evaluate service technician staffing levels? Process Are service requests/response times used to evaluate service technician territory assignments? Process What analysis needs are there? By whom? Setup What reporting needs are there? By whom? Setup Describe the call flow that is used in the present service process

OBM Level II 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103


(CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management Care Environment Creation

OBM Level III


Set up Infrastructure

OBM Level IV
Define Knowledge Repository

Application
Service Core

OBM Row No.


309

Process

Category
Business

Process Analysis Questions


How do you maintain installed base information about Distributor End Users?

104 105 106 107 108 109 110 111 112 113 114

(CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management

Perform Care Management

Deliver Care

Classify Care Request

Customer Support 363 Customer Support/Field Service/Mobile Field Service 362

Business Do you search the database to review if similar requests have been previously received and use this information to help in the resolution of the problem? How do the selling and ordering Orgs interface with the service Orgs? Are they the same? How does the selling Org know what products have been sold to whom, and/or are being serviced today? How is information passed from the selling Org. to the Service Org. How many service requests /month are received?

Process

Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation

Set up Administration Set up Administration Set up Administration Set up Administration Set up Administration Set up Infrastructure Set up Infrastructure Set up Infrastructure Set up Infrastructure Set up Infrastructure

Retrieve Knowledge Repository Establish cross-functional care requirements Establish cross-functional care requirements Establish cross-functional care requirements

Customer Support Customer Support Customer Support Customer Support Customer Support

352 97 98 99 62 241 234

Business Business Reporting Reporting Reporting

Process Setup Setup Setup Metric

Are Customers ranked and/or classified according to importance? Define Classification Scheme Define Interaction Scripts Define Classification Scheme Define Classification Scheme Define Interaction Media Customer Support Customer Support Customer Support Customer Support Customer Support 86 Business Business Process Are scripts used to guide call center personnel through the informationgathering process for service requests?? Process Do you have a need to know how many Open Service Requests exist for this customer? Business / Reporting Do you have a need to know if one (or more) existing Service Requests is Business / Reporting Open for the problem being discussed? Does the customer have access to self-service support? Fax-back? Web Access? Business Process

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process How do you classify the service request types? (Service and Repair / Preventive Maintenance/installation/ End-user training) What criteria is used for ranking/classification? What days/hours is the Call-center staffed? Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Care Environment Creation Set up Infrastructure Set up Infrastructure Set up Infrastructure Set up Infrastructure Set Up Infrastructure Set up Infrastructure Set up Infrastructure Define Classification Scheme Define Classification Scheme Define Classification Scheme Define Classification Scheme Define Classification Scheme Define Routing Rules Define Routing Rules Customer Support Customer Support Interaction History Customer Support Depot Repair Customer Support Customer Support 236 78 77 76 88 83 240 Business What is the general duration of each call? Reporting What is the percentage of each type of call received? Reporting Reporting Business Business Business Are subsequent calls related to the service request assigned to the same or different Tech/rep? How are incoming contacts acknowledged to customers?( Call # / email/notifications/ letter/postcard/phone call). Are you able to create links between service requests - for example: to link service requests for the same problem or to link service requests so that a detailed description used on one can be linked to a new request? Do you record detailed descriptions of the customers reported problem? Care Management Care Management Care Management Care Management Care Management Care Management Care Management Care Management Care Management Care Management Care Management Care Management Care Management Care Management Care Management Care Management Deliver Care Deliver Care Deliver Care Determine Care Determine Care Determine Care Determine Care Determine Care Determine Care Determine Care Identify Care Identify Care Identify Care Identify Care Identify Care Identify Care Classify Care Request Perform/Route Care Request Perform/Route Care Request Retrieve Knowledge Repository Retrieve Knowledge Repository Prepare Response Plan Retrieve Knowledge Repository Retrieve Knowledge Repository Retrieve Knowledge Repository Retrieve Knowledge Repository Receive Care Request Retrieve Requester Records Establish Requester's Identity Establish Requester's Identity Retrieve Requester Records Receive Care Request Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support 351 75 80 82 244 74 247 245 246 243 343 146 199 73 200 Business How do you track the services already provided under the contract/warranty? Reporting If the call is for help in solving a problem, how does the problem resolution Business / Reporting process work? What is the result of each call? Are previous service requests/resolutions looked up? Reporting Do customers have access to the knowledge base? Business How do know the level of service to give them? Reporting Is customer access to the Knowledge base included as part of the Service contract? Business Is customers' access to the knowledge base limited or full? Business Is customers' access to the knowledge base restricted to certain customers, or unrestricted and available to all? Business Which departments/individuals have access to the knowledge base? Business Do you enter specific product information when you enter a service request? Business Do you now know which products are installed at your customers sites? Business How are callers identified? By Customer name/Customer number/or Contact Name? Business How does the Customer give key identifiers to identify themselves to you? What information is given? Business Will callers also be identified by product in the Installed Base? Business How does a Customer know how to contact you? Business What methods are available to Customers to contact the Company? (Phone / Fax / Website / Mail) Business Describe the Customer return process. What is tracked? Business How do you maintain your data about customer service requests Business If Reps/techs are dispatched, how do they record their activity and expenses? Business How would you like to see visibility about how you perform for your customer.? Reporting What type of paperwork is produced? Must it be paper? Business Business Metric Metric How do you audit information about your service programs? How do you measure Customer Satisfaction? How satisfied are your customers with your Services today? Metric Process Process Process Process Process Process Process Process Process Setup Setup Process Setup Process Process What Types of calls do you get? Requests for Action? Requests for Information? What types of customer returns do you have? Metric Metric Process Setup/Process Process Metric Process Setup Process

OBM Level II 115 116 117 118 119 120 121 122 123 124
(CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management Care Environment Creation Care Environment Creation Care Environment Creation

OBM Level III


Set up Infrastructure Set up Infrastructure Set up Infrastructure

OBM Level IV
Define Classification Scheme Define Classification Scheme Define Classification Scheme

Application
Customer Support Customer Support Customer Support

OBM Row No.


238 63 242

Process

Category
Business Reporting Business

Process Analysis Questions


How are incoming calls handled during off hours?

125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150

(CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CI) Customer Interaction Management (CS) Customer Service (CS) Customer Service (CS) Customer Service

Care Management

Deliver Care

Classify Care Request

Customer Support

349

Business

Process

Care Management Care Management Care Management Care Management Care Performance Evaluation Care Performance Evaluation Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07)

Identify Care Track & Close Care Request Track & Close Care Request Track & Close Care Request Analyze Statistics & Feedback Report Care Performance Analyze Service Performance Measurements Analyze Customer Feedback Data Analyze Customer Feedback Data

Receive Care Request Track Care Request Update Knowledge Base Track Care Request Measure Care Performance Define Interaction Media Analyze Performance Measurements

Customer Support 72 Customer Support/iSupport/Fi eld Service 239 Depot Repair Customer Support Field Service Customer Support Customer Support 89 341 84 155 87 CS1415 CS0834 CS0834

Process Process Process Setup,Process Setup Setup Process Metric Metric

Service Customer Analyze Customer Feedback Data Intelligence Customer Analyze Customer Feedback Data Intelligence

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Metric Process Process Setup Process Setup Setup Process, Setup Process, Performance Setup, Process Process Metric Process Process, Setup Setup Setup Metric Process, Setup Setup, Performance Process Process, Setup Setup Setup, Performance Process Process Setup

OBM Level II 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190
(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Evaluation - (CSS07) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02)

OBM Level III

OBM Level IV

Application
Field Service

OBM Row No.


CS0838 CS0836 CS0836 CS0832

Process

Category
Metric Business Metric Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Business Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Business Reporting Business Business Business Business Business Metric Business Reporting Business Business Business Business

Process Analysis Questions


How do you estimate the costs for a field technical onsite visit? Do you track replacement of items at customer premises - swap customer/parts serial numbers, etc. Is the reason for failure and remedial action recorded How is revenue recognized? Where in your accounting cycle do you run standard reports for Service Are Service reports standard across multiple Sets of Books, for example, subsidiaries? Are Service reports standard across multiple levels within a set of books, i.e. divisions? Do some of these Service reports belong in a report set - always being run together? Do the separate business units run their own Service reports Do you provide a Key of content/information somewhere on the Service reports How do you update a Service report distribution list? How long does it take to update a Service report distribution list? How many visits are made by Field Engineers in a day Is the process to update a Service report distribution list documented? Is there any requirement for on-line (soft copy) distribution and/or remote location printing for Service reports Is there any Service reporting requirements that your current reports do not meet? What account codes and/or descriptions are required on Service reports? What are the Strengths? Weaknesses? What are your Service reporting requirements with respect to summary vs detailed formats. What business performance statistics do you monitor for Service What is the criteria for determining who should get a copy of the Service reports? What reports do you currently generate to meet your Service reporting requirements What Service reports are grouped together on a regular basis and printed in one print run? What type of printers do you run Service Reports on? Where are they located? Who performs the tasks associated with updating a Service report distribution list? Who receives a copy of the Service Reports? What analysis needs are there? By whom?

Analyze Field Engineer Utilization Analyze Field Engineer Utilization Rate Rate Analyze Product Performance Data Analyze Product Performance Data Identify and Size Revenue Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Analyze Field Engineer Utilization Rate Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Analyze Service Performance Measurements Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Determine and Report Service Measure Variances Analyze Service Performance Measurements Determine and Report Service Measure Variances Analyze Benchmark Manage Schedules and Capacity Assign Requests Manage Schedules and Capacity Assign Requests Manage Schedules and Capacity Set Appointments Track Service Plan Manage Schedules and Capacity Manage Schedules and Capacity Prioritize Requests Manage Schedules and Capacity

Analyze Product Performance Data Mobile Analyze Product Performance Data Field Service Identify and Size Revenue Classify and Report Not identified Not identified Not identified Not identified Not identified Not identified Not identified Analyze Performance Measures Not identified Not identified Not identified Not identified ALL

Service Intelligence CS0831 Service Intelligence CS0831 Service Intelligence CS0831 Service Intelligence CS0831 Service Intelligence CS0831 ALL ALL ALL Field Service ALL ALL CS0831 CS0831 CS0831 CS0838 CS0831 CS0831

Service Intelligence CS0831 CS0831 CS0831

All Customer Analyze Customer Feedback Data Intelligence Not identified Analyze Performance Measurements Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Analyze Benchmark Not identified Assign Requests Manage Schedules and Capacity Assign Requests Manage Schedules and Capacity Set Appointments Track Service Plan Manage Schedules and Capacity Manage Schedules and Capacity Prioritize Requests Manage Schedules and Capacity

Service Intelligence CS0831 Customer Intelligence CS1415 All CS0831

Service Intelligence CS0831 Service Intelligence CS0831 ALL All ALL Customer Intelligence Customer Intelligence Field Service Depot Repair Depot Repair Field Service Field Service Field Service Field Service Field Service Mobile Field Service Field Service Mobile CS0831 CS0831 CS0831 CS1415 CS0831 CS0804 CS0803 CS1418 CS0803 CS1418 CS0803 CS0804 CS1413 CS0803 CS0803 CS0801 CS0803

What reporting needs are there? By whom? Setup Do you estimate time to arrival for Field Service Technicians going from job to job Process Do you Perform " Depot Repair" Are Depot Repair Work orders assigned to Technicians based on their skill levels? Metric Metric/Setup

Are Field Engineers available on stand-by, if so when can they be dispatched Setup Are Field Engineers given a days schedule or are they assigned a new job after completion of the previous Process Are Field Engineer's vacation, training and other non-availability recorded Are preventative maintenance visits automatically scheduled Are repeat visits soon after an installation or repair monitored Are there any seasonal or other fluctuations in the number of visits Are there standard times for types of work or call symptoms Process Process Metric Performance Setup

Are they assigned repair jobs by System or Product? Metric/Setup Can a Field Engineer be working on more than one job concurrently when on a customer site Process

217359212.xls.ms_office Page 7

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Process Process Process Process Process Process Setup Setup Process Process Process Process Process Process Setup Process Metric Metric Process Process Process Process Metric Metric Process Process Metric Metric Metric

OBM Level II 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233
(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02) Service Fulfillment - (CSS02)

OBM Level III


Manage Schedules and Capacity Manage Schedules and Capacity Manage Schedules and Capacity Prioritize Requests Track Service Plan Assign Requests Prioritize Requests Manage Schedules and Capacity Manage Schedules and Capacity Prioritize Requests Track Service Plan Prioritize Requests Manage Schedules and Capacity Track Service Plan Track Service Plan Manage Schedules and Capacity Prioritize Requests Manage Schedules and Capacity Manage Schedules and Capacity Set Appointments Manage Schedules and Capacity Prioritize Requests Track Service Plan Track Service Plan Track Service Plan Track Service Plan Set Appointments Track Service Plan Track Service Plan Track Service Plan Assign Requests Assign Requests Manage Schedules and Capacity Manage Schedules and Capacity Manage Schedules and Capacity Manage Schedules and Capacity Assign Requests

OBM Level IV
Manage Schedules and Capacity Manage Schedules and Capacity Manage Schedules and Capacity Prioritize Requests Track Service Plan Assign Requests Prioritize Requests Manage Schedules and Capacity Manage Schedules and Capacity Prioritize Requests Track Service Plan Prioritize Requests Manage Schedules and Capacity Track Service Plan Track Service Plan Manage Schedules and Capacity Prioritize Requests Manage Schedules and Capacity Manage Schedules and Capacity Set Appointments Manage Schedules and Capacity Prioritize Requests Track Service Plan Track Service Plan Track Service Plan Track Service Plan Set Appointments Track Service Plan Track Service Plan Track Service Plan Assign Requests Assign Requests Manage Schedules and Capacity Manage Schedules and Capacity Manage Schedules and Capacity Manage Schedules and Capacity Assign Requests

Application
Mobile Mobile Mobile, Pricing Field Service Field Service Field Service Field Service Field Service Field Service Field Service Field Service Field Service Mobile Field Service Field Service Field Service Field Service Mobile Mobile Field Service Mobile Field Service Field Service Field Service Field Service Field Service Field Service Field Service Field Service Field Service Field Service Field Service Field Service Mobile Field Service Field Service Field Service

OBM Row No.


CS0803 CS0803 CS0803 CS0801 CS1413 CS1418 CS0801 CS0803 CS0803 CS0801 CS1413 CS0801 CS0803 CS1413 CS1413 CS0803 CS0801 CS0803 CS0803 CS0804 CS0803 CS0801 CS1413 CS1413 CS1413 CS1413 CS0804 CS1413 CS1413 CS1413 CS1418 CS1418 CS0803 CS0803 CS0803 CS0803 CS1418

Process

Category
Business Business Business Validation Business Business Business Business Business Business Business Business Business Reporting Metric Business Business Business Metric Business Reporting Business

Process Analysis Questions


Can a Field Engineer do installations as well as repairs Can a Field Engineer do preventative maintenance Can a Field Engineer do work on a Time and Materials basis where there is no Service Contract Can all these types of work be handled by a Field Engineer Can Field Engineers be taken off low priority jobs Can the customer specify which Field Engineer will be sent Describe the Dispatch rules: Request Priority/ First come-First served/Customer ranking Do Field Engineers work rosters or shift patterns if so how are they defined Do some jobs require more than one person and/or skill set Do you assign field engineers to handle specific problems or customers? Do you capture engineer time for specific service requests Do you group field engineers together based on skill and ability? Does communications have to be proactive/real-time or will the Field Engineer connect when it is convenient Does the Field Engineer have to record time of arrival on site Does the Field Engineer update the time required for the job, thus amending likely availability for the next job Does the work time allowed vary according to skill level How is the call-intake/dispatch/planning department organized How many calls will a Field Engineer handle in an average day How much time does a Field Engineer spend travelling in an average day If a job is recorded as uncompleted is it automatically assigned to the same Field Engineer the next day as his first job If contractors are not to be part of the system how will work be dispatched and progress recorded

If yes, how are engineers assigned to specific service requests? Is accurate data available for use by the optimization rules e.g. mileages, Business / Reporting costs Validation Metric Metric Business Validation Business Metric Business Business Business Business Business Business Business Is performance against contractual conditions measured Is performance of actuals v standard times analyzed Is the actual time spent on the job recorded Is the Field Engineer given information as to how to get access to the premises and contact information Is the mean time between failures monitored Is the number of "trivial" visits to a customer or account measured can this result in a customer billing Is the time to respond and time to fix measured, can failure to comply with contractual conditions result in penalty payments

What are the constraints that can be over-ruled in scheduling Field Engineers Setup What are the constraints that MUST be matched in scheduling Field Engineers Setup What are the rules for continuing to work after normal end of day What is the duration of an average field service visit What is the escalation process if response to requests exceeds set times What percentage of jobs require more than one Field Engineer to attend What preferences/rules are used in scheduling Field Engineers What type of Communication will be used to notify Field service reps and Sales Persons of Service requests and Other Customer interactions? Via workflow or E-mail / Notifications? Which of the above types of work uses most of the Field Engineers time Do you send replacement parts (in lieu of sending a technician)? Does the Field Engineer have access to the units service/repair history Are Service Techs/Reps dispatched? Describe the Process. Are all Field Engineers computer literate Setup Metric Process Metric Setup

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service

Service Fulfillment (CSS02) Service Fulfillment (CSS02) Defect Resolution (CSS03) Defect Resolution (CSS03) Customer Service Administration (CSS01)

Assign Requests Prioritize Requests Deliver Repaired Products Query Problems in Knowledge Base Manage Schedules and Capacity Define and Maintain Service Infrastructure and Deployment

Assign Requests Prioritize Requests Execute the Solution Research the Problem Not identified Not identified

Field Service Field Service Customer Support Field Service Mobile Mobile

CS1418 CS0801 CS0809.9 CS0806.1 CS0803 CS1413

Business Metric Business Business Business Business

Setup Metric Process Process Metric/Setup Performance

217359212.xls.ms_office Page 8

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup Metric Setup Setup Setup Process Performance Setup Setup

OBM Level II 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270
(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

OBM Level III


Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
Customer Support Mobile Customer Support Customer Support Customer Support ALL Mobile Mobile Customer Support

OBM Row No.


CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413

Process

Category
Business Business Business Business Business Business Business Business

Process Analysis Questions


Are any changes planned? Are the field service reps "billed out" by skill level? How Many? (of each) Are the field service reps "Graded" by skill level? Are the service reps "Billed out" by skill level? Are the service reps "Graded" by skill level? Are there any processes that you would like to eliminate? Are there IT resources identified to support Field Engineers Are your Field Service Techs/Engineers graded by skill level? Are your Service Orgs cost or profit centers? By what means are Products and Services sold? What are the order-taking requirements? Do you have any idea of the order volumes? Can refurbished parts be used for repairs Can repairs be made by replacement

Business

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Sales products Field Service Field Service Field Service Field Service Depot Repair Field Service Field Service Field Service Depot Repair Depot Repair Depot Repair Service Contracts Depot Repair Depot Repair Customer Support Customer Support/Depot Repair Depot Repair Depot Repair Field Service Field Service Customer Support Customer Support Mobile Customer Support Customer Support Customer Support Customer Support

CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413

Business Business Business Business Business Business

Process Process Process

Can the Field Engineer get parts couriered to site Process Can units being serviced or repaired be mobile with a "one-time" address e.g. truck Process

Do you create invoices for your repair services? Process Do customers hold stocks of spares, if so who owns them and when are they Business / Reporting billed Process Do refurbished parts have a "life" (counter value" which has to be considered Business when sold or used in a subsequent repair Process Business / Reporting Do unit locations have to be recorded within an address for a large site Business Business Business Business Business Business Business Do you bill for expensed items when performing repair services? Do you bill for labor when you perform repair services? Do you charge customers for repairs based on product attributes/qualities? Do you charge customers for repairs that are out of warranty? Do you create separate repair lines for each item with a different serial number? Do you create work orders in order to track time and materials against customer repairs? Do you have a written" Knowledge base" of known problems and fixes? Setup Process Process Process Process Process Process Process/setup

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413

Business Metric Metric Business Business Business Business Security Business Business Business Business

Do you maintain separate price lists for your service billings? Do you track items by serial number when they are received back for repair? Do you track repair jobs through the manufacturing repair process? Does the Field Engineer carry with him a stock of spare parts Does the Field Engineer requisition for consumable items How are adjustments to closed periods for Service Handled

Process Process Process Setup Process Process

How are Service reps paid? Salary? Exempt/non-exempt? Hourly? % Billing? Process How do Field Engineers connect with the existing service system How do they interact (connect)with your service system today? How do you envision it in the future? (Same/ different) How do you maintain information regarding customer returns? How do you open/close an accounting period for Service Requests Setup Process Setup Process Process

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Process Process Setup Process Process Process Setup / Process Setup Setup Process Process Process Setup Setup Setup Process Process Setup Setup Setup / Process

OBM Level II 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306
(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

OBM Level III


Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
Field Service Field Service Customer Support Customer Support Mobile Mobile Mobile Inventory Inventory Field Service Customer Support Field Service Customer Support Customer Support Field Service Mobile Customer Support Depot Repair Mobile Mobile CRM Foundation Field Service/Customer Support Field Service/Customer Support Field Service/Customer Support Customer Support Mobile Depot Repair Customer Support Customer Support Mobile Installed Base Service/ OE / Inv / BOM Contracts Installed Base Field Service Field Service

OBM Row No.


CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413

Process

Category
Business

Process Analysis Questions


How does his stock of spares get replaced

Business / Reporting How does the "counter" information on a product get updated How long does it take to open/close an accounting period for Service Business Requests 1 Business Business Business Business Business Business Validation Business Business Business Business Business Security Business Business Business Business Business How many Service Call Centers do you operate? How will Field Engineers laptops be repaired or replaced How will Field Engineers palm devices be repaired or replaced How will new releases of software be issued to Field Engineers Identify and note all AssembleTo Order (ATO) items on the Item master Identify and note all Configurable items on the Item master. Is address and location information accurate and complete Is closing an accounting period for Service Requests a hard or a soft close Is the RMA process documented? Is the schedule to open/close an accounting period for Service Requests documented What are the expected gains to be derived from the change(s)? What are your Service Engineer Territories? What communication/network structure is preferred to connect Field Engineers laptops to central server What types of products and service offerings do you have today? Who maintains the information regarding Depot Repair- eg. The RMA process? Will Field Engineers be able to keep personal data (phone numbers, to dos etc.) on their laptops Will Field Engineers be able to keep personal data (phone numbers, to dos etc.) on their palm devices Will word-processing documents, invoices, spreadsheets, etc. be attached to Service records for view by system users?

(CS) Customer Service

Not identified

CS1412

Business

Create a chart linking the Service Jobs to the Service groups Define the Service Groups (roles: products serviced, customers assigned, area covered, etc.) within each department in your Service Organization

Setup

(CS) Customer Service

Not identified

CS1412

Business

Setup

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

CS1412 CS1412 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414

Business Business Business Business Business Business Business Business Business Business Reporting Business Business

What are the Service Jobs (tasks) within your Organization What types of Customer interaction methods will you/do you use? Are Field Engineers "graded" by skill type and/or level Are Sales Leads used for Depot repair lead generation? Are Sales Leads used for Service Contract lead generation? Are service requests used for lead generation? Are Service Techs/Reps dispatched? Describe the Process. Are there Package deals? Are there product Configuration requirements?

Setup Setup Setup Process Process Process Process Setup Setup

Are your service events Time-based or Counter-based ? Setup At what level(s) do you track the product? orderable product vs. component? Serial Numbers? Revisions? Upgrades? Process Can a Field Engineer bring back a part for refurbishment Can a Field Engineer issue a quote on-site for a Time and Material repair Process Process

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Process Setup Setup

OBM Level II 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327
(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

OBM Level III


Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy

OBM Level IV
Not identified Not identified Not identified Not identified

Application
Field Service Field Service Order Management Contracts

OBM Row No.


CS1414 CS1414 CS1414 CS1414

Process

Category
Business Business Business Business

Process Analysis Questions


Can a Field Engineer issue an invoice for work done on-site Can a Field Engineer raise a service contract Can Services be sold with the Product? Define all Service Programs, including Duration. Determine any additional Order transaction types that will be used. (Loaned: Loaner unit shipped. Advance Exchange: Replacement Shipped.) Determine which products on your Item Master are serviceable and note them. Do Field Engineers have access to technical information and knowledge based tools for resolving problems Do Upgrades and Replacements inherit support services from existing products? Do you offer services based on local time zone (at your customer's location i.e. CA) or based on your time zone (the dispatch facility location - i.e. NY)? Do you Service only those products that you sell, or other products as well?

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service

Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy

Not identified Not identified Not identified Not identified

Installed Base Inventory Mobile Depot Repair

CS1414 CS1414 CS1414 CS1414

Business Business Business Business

Setup Setup Process Setup

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service

Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Field Service Depot Repair Depot Repair Field Service Order Capture Mobile Order Management Order Management Service Contracts Mobile Depot Repair

CS1414 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414

Business Business Business Reporting Business Business

Process Setup

Do you use third party Service providers for specialized services? Setup Does the Field Engineer record changes in product configuration e.g. addition of new options and serial no. Process For how long Are quotes valid? Process Setup.Process Process Process Setup Process Process Process Setup

How are Field techs/Reps Dispatched? How often (%) are Services sold after the Product has already been Business / Reporting delivered/installed? Business / Reporting How often (%) are Services sold with the Product? If Applicable, are your Contracts based on Unit operating Time or action Business Counts? If Field Engineer territories are allocated according to fixed rules, what are Validation they Business Business Business If you service other products, how do you define and track them? Is the Installed Base used for sales prospecting? Prepare a list of Repair Diagnoses Codes to be used to describe standard repairs. (Ex: Broken, Burnt, Shorted. Worn,etc. ) Prepare a list of Repair Reject Reasons to be used to explain why a repair was not performed. (Ex: OBS: Obsolete: Unit is Obsolete. REPL: Replace,DoNot Repair.HICOST: Cost is too high. LOCOST:Cost estimate is too low.

Service Intelligence CS1414 Depot Repair CS1414

328 329 330 331 332 333 334 335 336 337 338 339 340 341

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service

Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Depot Repair Mobile Contracts/Installed Base Depot Repair Mobile Order Capture Depot Repair Customer Support Customer Support Customer Support Customer Support Depot Repair Contracts Customer Support/Depot Repair

CS1414 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414

Business

Setup

Business / Reporting Prepare a list of Territories to be used when managing your service Personnel Setup Business Business Business Business Business Business Business Business Business Business Business What Counter-based events do you use? What are the diagnosis codes you use? What are the dispatch Support Levels you will use. Ex: Level I,Level II, Level III,Master Tech, Trainee, etc. What are the Standard Terms and Conditions for normal item quotes. What are the Repair Statuses you use? What are the Timezones your company operates in? What are the workflows that are used in your service processes? What are your Service Request Action Types What are your Service Request severity codes What are your Depot Repair Processes? What are your Labor coverage amounts for service Coverages. Setup Setup Setup Process Setup Setup Setup Setup Setup Setup Setup

(CS) Customer Service

Define Service Delivery Strategy

Not identified

CS1414

Business

What are your Labor Billing Rates?

Setup

217359212.xls.ms_office Page 11

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup Setup

OBM Level II 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376
(CS) Customer Service (CS) Customer Service Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

OBM Level III


Define Service Delivery Strategy Define Service Delivery Strategy

OBM Level IV
Not identified Not identified

Application
Contracts Contracts Customer Support/Depot Repair Contracts Contracts Field Service Contracts Customer Support/Depot Repair Customer Support/Depot Repair Depot Repair Depot Repair Order Capture Customer Support Customer Support Web Customers Contracts Customer Support Customer Support Mobile Customer Support Web Customers Mobile Mobile Mobile Customer Support Service Customer Support Field Service Field Service/Customer Support Field Service/Customer Support Customer Support

OBM Row No.


CS1414 CS1414

Process

Category
Business Business

Process Analysis Questions


What are your Material coverage dollar amounts for service Coverages. What are your Service Coverage days of the week and hours.

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service

Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy

Not identified Not identified Not identified Not identified Not identified

CS1414 CS1414 CS1414 CS1414 CS1414

Business Business Business Business Business

What Billing types do you use? What is the Expense dollar amounts for service Coverages. What is the frequency, duration, time, and tolerance of all events that occur in your service process. What other information does the Field Engineer require to have for the product What Time-based events do you use?

Setup Setup Setup Process Setup

(CS) Customer Service

Define Service Delivery Strategy

Not identified

CS1414

Business

What Transaction Bill types do you use?

Setup

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service

Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Maintain Service Infrastructure and Deployment Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

CS1414 CS1414 CS1414 CS1414 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1413 CS1412 CS1412 CS1412 CS1412 CS1412 CS1412 CS1412

Business Business Business Business Business Business Business Business Business Business Validation Business Business Business Business Business Business Business Business Business

What Transaction Groups do you use? When is Replacement a better solution than Repair? Which types of Services require Depot Repair? Who/what determines pricing/discounts granted on quotes?

Setup Process Process Process

Are there any processes you would like to eliminate Process Are there any time intensive processes with maintaining your service program information that you would like to automate. Process Does your Company have an Interactive website? How do you audit your information for expiring service programs? How do you maintain information about your service programs (different service options?) Is a Call Center utilized to receive all incoming Calls? What system is the source of information for Mobile Field Service, if Oracle Service being used what release will be running What type of service related training is given to Call center personnel? Will your customers be able to log service requests through the Website? Are the field service reps assigned by System or Product? Are the field service reps Assigned to Customers? Are the field service reps Assigned to Territories? Are the service reps all employees, or are some Contractors? Are the service reps assigned by System or Product? Are the service reps Assigned to Customers? Are the service reps Assigned to Territories? Setup Process Process Process Process Process Setup Setup Setup Setup Setup Setup Setup Setup

(CS) Customer Service

Not identified

CS1412

Business

Are they all employees, or are some Contractors?

Metric/Setup

(CS) Customer Service (CS) Customer Service

Not identified Not identified

CS1412 CS1412

Business Business

Are they on some type of "incentive" plan?" Associate the employee positions within your company to the Service Jobs. Create a chart associating the Support Levels to the employees in your service orgs, if applicable. (Ex: J Jones-Trainee. R. Brown-Master Tech) Do other departments receive copies of those quotes? Which ones? Do you have Depot Repair Technicians? Do your Depot Repair Techs specialize?(Task/ Type of equipment)

Metric/Setup Setup

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service

Not identified Not identified Not identified Not identified

Customer Support Customer Support Depot Repair Depot Repair

CS1412 CS1412 CS1412 CS1412

Business Business Business Business

Setup Process Setup Metric/Setup

217359212.xls.ms_office Page 12

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Metric Metric Metric Metric Setup Process Metric Setup

OBM Level II 377 378 379 380 381 382 383 384 385 386 387 388 389 390 391 392 393 394
(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

OBM Level III


Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
Mobile Mobile Mobile Customer Care Customer Support Customer Support Customer Care Customer Support Field Service/Customer Support Customer Support Service Contracts Customer Support Customer Support Customer Support Contracts

OBM Row No.


CS1412 CS1412 CS1412 CS1412 CS1412 CS1412 CS1412 CS1412

Process

Category
Business Business Business Business

Process Analysis Questions


Do your Field Service Reps specialize?(Task/ Type of equipment) How many contractors are used as Field Engineers How many people are there in each of these roles How many people staff your call centers? How many Service Orgs. do you operate? Is the Sales department/Sales rep assigned to the customer notified of a Service request? What skills do the people staffing your call center have? (Product Knowledge/sales skills. etc.). What business functions do you consider to be within the Service Org. and how are you operating today,by business entity? What types of people do you have in your Service organization? (Homebased/ Dispatched) Which Departments follow-up on service Requests after they have been closed? Which Departments Market and sell Service Contracts?

Business Business Business

Business

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service

Not identified Not identified Not identified Not identified Not identified Not identified Not identified

CS1412 CS1412 CS1412 CS1412 CS1412 CS1412 CS1412

Business Business Business Business Business Business Business

Process Process Process

Which Departments receive and enter Service Requests? Process Which departments within your Organization prepare and issue quotes to existing Customers? Process Who performs the tasks associated with opening/closing an accounting period for Service Requests Process Who performs the tasks related to your service billing? Are any of your service contracts based on the number of service incidents used by a customer during the contract period? Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Are any of your service contracts based on unit operating hours or other units of measure? Process Are any of your warranties/service contracts based on unit operating hours or other units of measure? Setup

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

395 396 397 398 399 400

(CS) Customer Service

Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply

Service Contracts

CS1410.2

Business

Are discounts applied if contracts are renewed prior to expiration?

Process

(CS) Customer Service

Not identified

Field Service

CS1410.1

Business

Are fixed times for arrival of Field Engineer negotiated with the customer

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Are Service Contracts specific to customers or customer products, or either?

Process

(CS) Customer Service

Not identified

Installed Base

CS1410.1

Business

Are the levels of service different for warranty service and paid services? Are there any special service programs / warranties in place to cover some known defects/problems? Are there source Priorities? Units your company sold ahead of competitor units?

Process

(CS) Customer Service

Not identified

(CS) Customer Service

Not identified

Service Contracts Customer Support/Field Service Customer Support/Field Service

CS1410.1

Business

Setup

CS1410.1

Business

Process

401 402 403

(CS) Customer Service

Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply

CS1410.2

Business

Are your Service Charges calculated by Parts+ Labor, or are they a fixed price based on the unit to be repaired?

Setup

(CS) Customer Service

Not identified

Service Contracts Field Service, Service Contracts

CS1410.1

Business

Define any Service Starting Delays for all service programs and warranties, if applicable. Setup

(CS) Customer Service

Not identified

CS1410.1

Business

Do contracts give guaranteed response times

Setup

404 405

(CS) Customer Service

Customer Service Administration (CSS01) Customer Service Administration (CSS01)

Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Determine Service Programs and warranty Terms and Conditions that Apply

Field Service Field Service, Service Contracts

CS1410.2

Business

Do contracts have to cover a variety of hours of cover e.g. from Mon-Fri (9 to 5) to 365 days 24 hours per day Process

(CS) Customer Service

Not identified

CS1410.1

Validation

Do contracts specify times of cover and access

Setup

217359212.xls.ms_office Page 13

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup

OBM Level II 406


(CS) Customer Service Customer Service Administration (CSS01)

OBM Level III


Determine Service Programs and warranty Terms and Conditions that Apply

OBM Level IV
Not identified

Application
Field Service, Service Contracts

OBM Row No.


CS1410.1

Process

Category
Business

Process Analysis Questions


Do different contract types get preference

407

(CS) Customer Service

Customer Service Administration (CSS01)

Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply

Service Contracts

CS1410.2

Business

Do you bill contracts for the next period (in advance)?

Process

408

(CS) Customer Service

Customer Service Administration (CSS01)

Service Contracts

CS1410.2

Business

Do you bill contracts for the previous period (in arrears)?

Process

409

(CS) Customer Service

Customer Service Administration (CSS01)

Field Service

CS1410.2

Business

Do you bill for Parts, Labor or Expenses by Service Request or an aggregation of several Service Requests combined?

Process

410

(CS) Customer Service

Customer Service Administration (CSS01)

Field Service

CS1410.2

Business

Do you charge different rates for different Technician skill requirements?

Process

411 412 413 414 415 416 417 418 419

(CS) Customer Service

Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

Field Service

CS1410.2

Business

Do you charge different rates for different time of service is provided (have shift multiplier or add on)?

Process

(CS) Customer Service

Not identified

Inventory

CS1410.1

Business

Do you define all product warranties in the appropriate Item BOM? Do you have any requirements for validation rules allowing certain Security accounts to be valid with only certain other values.

Setup

(CS) Customer Service

Not identified

ALL

CS1410.1

Validation

Setup

(CS) Customer Service

Not identified

ALL

CS1410.1

Security

Do you have documentation on your custom security requirements for Service Process

(CS) Customer Service

Not identified

Contracts

CS1410.1

Business

Do you have Financial Service (leasing or financing) contracts? Do you have Professional Service contracts (Labor only or parts and labor) not based on a product?

Process

(CS) Customer Service

Not identified

Contracts

CS1410.1

Business

Process

(CS) Customer Service

Not identified

ALL

CS1410.1

Security

Do you have security requirements for who can enter data for Service Do you have service programs that simultaneously terminate allowing new programs to begin and extend the old ones so that all terminate simultaneously?

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Setup / Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Do you offer additional service programs for products that are covered under warranty: (eg. Extended warranties, etc). Process

420 421 422 423

(CS) Customer Service

Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply

Service Contracts

CS1410.2

Business

Do you offer Warranties with your products

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Do you provide service programs on ATO models and items?

Process

(CS) Customer Service

Not identified

ALL

CS1410.1

Security

Do you run security reports on a regular basis for Service?

Process

(CS) Customer Service

Not identified

Order Capture

CS1410.1

Business

Do you sell service programs after the sale of a product?

Process

424 425 426

(CS) Customer Service

Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply

Service Contracts

CS1410.2

Business

Do you send automatic upgrades (new versions or new products entirely) as part of a contract or extended warranty program?

Process

(CS) Customer Service

Not identified

Installed Base

CS1410.1

Business

Do you use customer/product status for tracking your installed base? Do you want the appropriate individuals to be notified automatically when a service request is entered?

Process

(CS) Customer Service

Not identified

Customer Support

CS1410.1

Business

Setup

427

(CS) Customer Service

Customer Service Administration (CSS01)

Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified

Service

CS1410.2

Business

Does a credit hold effect Service Coverage?

Setup

217359212.xls.ms_office Page 14

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup

OBM Level II 428 429 430 431 432 433 434 435 436 437 438 439 440 441 442 443 444 445 446 447 448 449 450
(CS) Customer Service Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

OBM Level III


Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply

OBM Level IV
Not identified

Application
Service Contracts

OBM Row No.


CS1410.1

Process

Category
Business

Process Analysis Questions


Does a Service Contract ever cover multiple customer levels?

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Does a Service Contract ever cover multiple customer products?

Setup

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Does a Service Contract ever cover multiple customer sites?

Setup

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Does a Service Contract ever cover multiple customer systems? Does an individual unit have a "life" beyond which they will not be serviced or repaired

Setup

(CS) Customer Service

Not identified

Service

CS1410.1

Business

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Reporting

How are warranties monitored and controlled/Supported/tracked?

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

How do Warranties and Service contracts work together? How do you handle modification of existing service programs - eg. Start and end date modifications, etc.

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

How do you handle renewals of service contracts?

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

How do you handle termination of service programs?

Process

(CS) Customer Service

Not identified

Depot Repair

CS1410.1

Reporting

How do you keep track of the Status of Depot repairs? How do you maintain and update service durations for specific customer/products? How do you maintain history of multiple warranty, service programs against specific customer/products?

Metric

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

How do you maintain service programs for ATO models and items? How do you maintain transaction history against the different service programs a customer may purchase?

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Process

(CS) Customer Service

Not identified

Service Contracts Service Contracts/Pricing

CS1410.1

Business

How do you Maintain warranty information?

Process

(CS) Customer Service

Not identified

CS1410.1

Business

How do you price your service programs

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

How do you specify what products are covered by warranty?

Process

(CS) Customer Service

Not identified

(CS) Customer Service

Not identified

Service Contracts Order Capture/Order Management

CS1410.1

Reporting

How do you track your contract commitments and consumption? How do you update your customer/product base when you add additional service programs?

Metric

CS1410.1

Business

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

How does service billing work. Describe the process and Billing types.

Process

(CS) Customer Service

Not identified

(CS) Customer Service

Not identified

Installed Base Order Capture/Order Management

CS1410.1

Business

How Many customer/product types do you maintain?

Process

CS1410.1

Business

How many different process flows do you have for orders for service

Process

451

(CS) Customer Service

Customer Service Administration (CSS01)

Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified

Service Contracts

CS1410.2

Business

How many different service coverages do you offer to your customers?

Process

217359212.xls.ms_office Page 15

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance

OBM Level II
Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

OBM Level III

OBM Level IV

Application

OBM Row No.

Process

Category

Process Analysis Questions

452 453 454 455 456 457 458 459 460 461 462 463

(CS) Customer Service

Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply

Order Capture/Or+K335der Management CS1410.2

Business

How many different service programs do you offer to your customers?

Process

(CS) Customer Service

Not identified

(CS) Customer Service

Not identified

Installed Base Order Capture/Order Management

CS1410.1

Business

How many different system types do you track?

Process

CS1410.1

Business

How many different types of Service Products do you offer If you automatically renew, do you allow a 'grace period' (where the contract stays in force for x time)? If you automatically terminate, do you allow a 'grace period' (where the contract stays in force for x time)?

Metric

(CS) Customer Service

Not identified

Contracts Core

CS1410.1

Business

Process

(CS) Customer Service

Not identified

Contracts Core

CS1410.1

Business

Process

(CS) Customer Service

Not identified

Contracts

CS1410.1

Business

On what day, after the customer contract has been created, is the first invoice sent? Setup Do you have security reports on who can run Service data - by company, by cost center, etc?)

(CS) Customer Service

Not identified

ALL

CS1410.1

Security

Process

(CS) Customer Service

Not identified

Service/Order Entry CS1410.1

Business

What are the Sales Order Types you use for Repairs?

Setup

(CS) Customer Service

Not identified

Contracts

CS1410.1

Business

What are the renewal rules?" (Automatically renew/automatically terminate)

Process

(CS) Customer Service

Not identified

Service/Order Entry CS1410.1

Business

What are the Sales Order Types you use for Returns?

Setup

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

What are the Service contract renewal reasons?

Setup

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

What are the Service contract termination reasons?

Setup

464 465 466

(CS) Customer Service

Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply

Service Contracts

CS1410.2

Business

What are the Service Contract Terms ? (Parts/Labor/dates/ coverage amount/Early termination?)

Process

(CS) Customer Service

Not identified

(CS) Customer Service

Not identified

Service Contracts Customer Support/Field Service

CS1410.1

Business

What are the services that are provided under the contracts your organization issues? Setup

CS1410.1

Business

What are the Severity Levels to be assigned to your service requests?

Setup

467

(CS) Customer Service

Customer Service Administration (CSS01)

Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified

Service Contracts

CS14102

Business

What are the Standard Terms and Conditions for Extended Service Contracts.

Process

468

(CS) Customer Service

Customer Service Administration (CSS01)

Contracts Core

CS14102

Business

What are the Standard Terms and Conditions for Standard Service Contracts.

Process

469

(CS) Customer Service

Customer Service Administration (CSS01)

Service Contracts

CS14102

Business

What are the terms of the warranties?

Process

470

(CS) Customer Service

Customer Service Administration (CSS01)

Service Contracts

CS14102

Business

What are the warranty Terms? (Parts/Labor/dates/duration)

Process

471

(CS) Customer Service

Customer Service Administration (CSS01)

Service Contracts

CS14102

Business

What are you Termination rules for service contracts

Setup

472

(CS) Customer Service

Customer Service Administration (CSS01)

Service Contracts

CS14102

Business

What are your Billing Cycles for service contracts

Setup

473

(CS) Customer Service

Customer Service Administration (CSS01)

Service Contracts

CS14102

Business

What are your contract renewal rules?

Process

217359212.xls.ms_office Page 16

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance

OBM Level II
Customer Service Administration (CSS01)

OBM Level III

OBM Level IV

Application

OBM Row No.

Process

Category

Process Analysis Questions

474

(CS) Customer Service

Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply

Service Contracts

CS14102

Business

What are your coverage levels? (Customer/customer product/item/site/system)

Process

475

(CS) Customer Service

Customer Service Administration (CSS01)

Service Contracts

CS14102

Business

What are your Renewal rules for service contracts

Setup

476 477 478 479 480 481 482 483 484 485 486

(CS) Customer Service

Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

Service Contracts

CS14102

Business

What are your service offerings? What are your Service requirements with respect to functional vs. foreign currencies What are your weekend coverage times? (Hours during the day that coverage is provided.) What are your weekday coverage times? (Hours during the day that coverage is provided)

Process

(CS) Customer Service

Not identified

Customer Support

CS1410.1

Business

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Setup

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Setup

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

What are your contract termination rules?

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Metric

What business performance statistics do you monitor for Service

Process

(CS) Customer Service

Not identified

Contracts Core

CS1410.1

Validation

What contract groups are used?

Setup

(CS) Customer Service

Not identified

Contracts Core

CS1410.1

Validation

What contract statuses are used?

Setup

(CS) Customer Service

Not identified

Contracts Core

CS1410.1

Validation

What contract types are used?

Setup

(CS) Customer Service

Not identified

Field Service

CS1410.1

Business

What events are triggered by the counters?

Setup

(CS) Customer Service

Not identified

Contracts

CS1410.1

Business

What is the initial internal approval process for Standard Contracts.

Process

487 488 489 490 491 492 493 494 495 496 497

(CS) Customer Service

Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply

Service Contracts

CS1410.2

Business

What is the billing frequency for invoicing contracts?

Setup

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

what is the final internal approval process for Extended Service Contracts.

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

What is the final internal approval process for Standard Contracts.

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

What is the initial internal approval process for Extended Service Contracts. What is the process used to contact a customer when an existing contract is close to the expiration date?

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

What is the process used to Flag contracts which are close to expiration date. Process

(CS) Customer Service

Not identified

Depot Repair

CS1410.1

Business

What is your normal Depot repair Turnaround time?

Metric

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

What is your normal warranty repair turnaround time? What is your weekday reaction time? (Time in which your company is required to respond to a service request). What is your weekend reaction times ( Time in which your company is required to respond to a service request).

Metric

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Setup

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Setup

(CS) Customer Service

Not identified

Field Service

CS1410.1

Business

What Levels of service response do you provide? Describe them.

Setup

217359212.xls.ms_office Page 17

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance

OBM Level II
Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

OBM Level III

OBM Level IV

Application

OBM Row No.

Process

Category

Process Analysis Questions

498 499 500

(CS) Customer Service

Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply

Service Contracts

CS1410.2

Business

What type of billing options do you offer to your customers for the various service programs you offer What types of counters are used? Product counters/Service Incident counters/hour meters?

Process

(CS) Customer Service

Not identified

Field Service

CS1410.1

Business

Setup

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

What types of service commitments are made?

Setup

501

(CS) Customer Service

Customer Service Administration (CSS01)

Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply

Service Contracts

CS1410.2

Business

What types of Service Contracts do you offer?

Process

502 503 504 505 506 507 508 509

(CS) Customer Service

Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

Service Contracts

CS1410.2

Business

What types of warranties do you honor? What units of measure are required for Warranty and Service Contract duration? (Hrs/ Days / Months / Yr).?

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Setup

(CS) Customer Service

Not identified

Installed Base

CS1410.1

Business

What units of measure are required for Billing and reporting Service call times ( Hrs/Min/Days) Setup

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Which Billing dates are used for invoicing customers for Contracts? Which Coverage levels are used for Contracts?(may be different than coverage levels for Warranties)

Setup

(CS) Customer Service

Not identified

(CS) Customer Service

Not identified

Service Contracts Customer Support/Field Service

CS1410.1

Validation

Setup

CS1410.1

Business

Which is handled first, Warranty or Paid labor?

Process

(CS) Customer Service

Not identified

Service/Inventory

CS1410.1

Business

Which Items are returnable?

Setup

(CS) Customer Service

Not identified

Contracts Core Customer Support/Field Service

CS1410.1

Business

Who defines Terms and Conditions on Contracts?

Process

510 511 512 513 514 515 516 517 518 519 520 521

(CS) Customer Service

Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply

CS1410.2

Business

Who pays the freight on warranty repairs?In /out Who/what determines pricing/discounts granted on contracts during negotiations?

Setup

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Process

(CS) Customer Service

Not identified

Installed Base

CS1410.1

Business

Will discounts applied to products, be applied to Services?

Process

(CS) Customer Service

Not identified

ALL

CS1410.1

Security

Will there need to be terminal security for Service

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Reporting

Will you be grouping Contracts for further analysis?

Setup

(CS) Customer Service

Not identified

Depot Repair

CS1410.1

Business

Are Depot Repairs performed in the same location as Assembly work orders, or in a separate Facility? Setup / Process Are Depot repairs performed in your facility, or sublet to 3rd party Service partners? Setup Are there any time intensive processes related to Depot repair that you would like to streamline? Process

(CS) Customer Service (CS) Customer Service

Determine Service Programs and warranty Terms and Conditions that Apply Not identified Define/Maintain Service Programs and Policies Not identified Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply Determine Service Programs and warranty Terms and Conditions that Apply

Depot Repair Depot Repair

CS1410.1 CS1410

Business Business

(CS) Customer Service

Not identified

Depot Repair

CS1410.1

Business

Describe how Depot Repair Service charges are calculated.

Metric/Setup

(CS) Customer Service

Not identified

Depot Repair

CS1410.1

Business

Do you create sales orders in order to return repaired items to customers?

Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Do you provide "advance replacement" items to Customers? Do you provide Loaner units, or Lease Units while a customer's unit is being repaired?

Setup / Process

(CS) Customer Service

Not identified

Service Contracts

CS1410.1

Business

Setup / Process

217359212.xls.ms_office Page 18

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance

OBM Level II 522


(CS) Customer Service Customer Service Administration (CSS01)

OBM Level III


Determine Service Programs and warranty Terms and Conditions that Apply

OBM Level IV
Not identified

Application
Depot Repair

OBM Row No.


CS1410.1

Process

Category
Business

Process Analysis Questions

Do you require customer approval before incurring repair charges to repair an item? Do you issue estimates for the repair work? Process

523

(CS) Customer Service

Customer Service Administration (CSS01)

Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Create Warranties and Service Programs to represent various Support Services to be provided to Customers Not identified Update Shipping info Enter Install/Billing info Add new product to installed base Add new product to installed base Add new product to installed base Add new product to installed base Add new product to installed base Add new product to installed base Add new product to installed base Add new product to installed base Add new product to installed base Add new product to installed base Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Service Contracts

CS1410.2

Business

When a customer's product is repaired/replaced under warranty, does the warranty begin anew, or pick up where the remaining warranty left off?

Setup

524 525 526 527 528 529 530 531 532 533 534 535 536 537 538 539

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service

Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

Service Contracts

CS1410.2 CS 1411.5

Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business

When provided with an advance replacement, is the customer issued an invoice pending a credit when the defective unit is received?

Setup / Process

Field Service Customer Support Customer Support Customer Support Service Contracts Customer Support Customer Support Customer Support Customer Support Installed Base Order Management Service Contracts Field Service

CS 1411.4 CS 1411.2 CS 1411.2 CS 1411.2 CS 1411.2 CS 1411.2 CS 1411.2 CS 1411.2 CS 1411.2 CS 1411.2 CS 1411.2 CS 1411.2 CS1410

Do you transfer products to a secondary location? Setup For a repair by replacement does the Field Engineer update serial numbers or lot numbers and if so how Process What are your Message action Requests? What are your Problem Codes? What are your Resolution Codes? What are your Service programs? What are your service request Severities? What are your Service Request Types? What are your Service request Urgencies? What are your service request Statuses? What your customer System types? What your order transaction types? What your Service coverages? Can job be recorded as uncompleted Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Process

Add new product to installed base Not identified Define/Maintain Service Programs and Define/Maintain Service Programs Policies and Policies Determine Service Programs and warranty Terms and Conditions that Apply Define/Maintain Service Programs and Policies

(CS) Customer Service

Field Service

CS1410.1

Business / Reporting Can the Field Engineer authorize RMAs

Process

540

(CS) Customer Service

Customer Service Administration (CSS01)

Create Warranties and Service Programs to represent various Support Define/Maintain Service Programs Services to be provided to Customers and Policies Notify Inventory & Sales Department Warranties and service Programs entered into System Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization

Field Service

cs1410.2

Business

Can the Field Engineer record additional costs incurred to be billed to the customer

Process

541 542 543 544 545 546 547 548 549 550 551 552 553

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service

Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

Define/Maintain Service Programs and Policies Not identified Not identified Not identified Not identified

Field Service Customer Care Customer Care Customer Care Customer Care

CS1410.3 CS1412 CS1412 CS1412 CS1412

Reporting Business Business Business Business

Does the Field Engineer record the parts actually used What is your business/industry?

Process Setup

How long has your service center been in existence? (If new, list launch date) Setup What systems have you used up until now to track service interactions, if any? Setup Will this be the first customer service application your group will use, or is this a replacement (list current system)? Setup Is the primary intent of this project to create a CS system, replace a system or change CS process via system change? (if combination, explain) Setup Provide high-level summary of current CS organization and business model (if documentation exists, please provide) Process Outline CS growth plan for next 12 months (as applicable): Process List primary CS improvements desired from the Oracle CRM project effort (if future phases planned, focus on this phase only) Process Call Center(s) locations (city, state, country) # Call Center Agents by location # Field Engineers by location # Managers by location Setup Setup Setup Setup

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care

CS1412 CS1412 CS1412 CS1412 CS1412 CS1412 CS1412 CS1412

Business Business Business Business Business Business Business Business

217359212.xls.ms_office Page 19

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup Process Setup Process Process Process Setup Setup Setup

OBM Level II 554 555 556 557 558 559 560 561 562 563 564 565 566 567 568 569 570 571 572 573 574 575 576 577 578 579 580 581 582 583 584 585 586 587 588 589 590
(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01)

OBM Level III


Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Maintain Customer Installed Base Maintain Customer Installed Base Maintain Customer Installed Base Maintain Customer Installed Base Maintain Customer Installed Base Maintain Customer Installed Base Maintain Customer Installed Base Maintain Customer Installed Base Maintain Customer Installed Base Maintain Customer Installed Base Assign Requests Define and Manage Service Organization Define and Manage Service Organization Define and Manage Service Organization Define Service Delivery Strategy

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Select the qualifiers you want

Application
Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Customer Care Installed Base Installed Base Installed Base Installed Base Installed Base Installed Base Installed Base Installed Base Installed Base Installed Base Customer Support

OBM Row No.


CS1412 CS1412 CS1412 CS1412 CS1412 CS1412 CS1412 CS1412 CS1412 CS1412 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414 CS1414 CS1411 CS1411 CS1411 CS1411 CS1411 CS1411 CS1411 CS1411 CS1411 CS1411 CS1418.5

Process

Category
Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business

Process Analysis Questions


Org chart available? If yes, attach Current Support Model (Call Center, Web, Email?) # Daily/weekly/monthly calls estimated via phone How are incoming calls routed (first available agent, by skill set, geography, etc) # Daily/weekly/monthly hits estimated via web (as applicable) # Daily/weekly/monthly messages estimated via email (as applicable) What geographies are supported? How many customers do you support? Customer groups/segmentations (if applicable)

Customer Definition (Internal, External, Partner, Supplier, etc) Setup List customer info you want to system track (company, name, address, etc) Provide an example Setup List profile info you want to reference during agent call (e.g: # pending orders, # open service requests, etc) Setup List # of previous CS interactions you want to view during customer call: Will you associate notes to a customer call? Will notes be classified by type? Setup Process Setup

Define attributes for customer search capability: name, phone, address, etc Setup If applicable, what are your rules to control customer duplication? Who will have permission to update/add customer information? What products do you sell/track in inventory? Of the above products, how many are considered serviceable following the sale? List as appropriate How many products per customer do you estimate? Do you group customer products together? Do you classify customer products by product type? Do you track serial numbers of products? Do you track products to the component level? If yes, describe Do you issue service contracts or product warrantees? Do you track repair history on your projects? If yes, explain flow Do you use counters in relationship to these products, such as the # copies made to a printer? If yes, explain How are service requests assigned (agent to pickup, by skill set, geography, etc) Process Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Process Process

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service

Not identified Not identified Not identified Not identified

Customer Support Customer Support Customer Support Customer Support

CS1412 CS1412 CS1412 CS1414

Business Business Business Business

List incoming call types (Report a problem, request a fix, request a replacement, order/buy something, check contract status, check account balance, other (describe as needed) Process Will all of the call types described above result in logging a service request? If no, explain Process Are problem codes associated to incoming calls for tracking purposes? (if yes, list desired coding) Process Are resolution codes associated to the problem fix? (if yes, list desired coding) Process Describe the problem-resolution process you work from today in your current environment (Refer Oracle Service Problem-Resolution diagrams which illustrate standard flows) Do service agents assign and/or delegate tasks to other employees for resolution? If yes, explain assignment options Are resolution times tracked? If yes, explain standards and tracking process Do you charge for service? If yes, does this involve a service contract?

(CS) Customer Service (CS) Customer Service (CS) Customer Service (CS) Customer Service

Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy Define Service Delivery Strategy

Not identified Not identified Not identified Not identified

Customer Support Customer Support Customer Support Customer Support

CS1414 CS1414 CS1414 CS1414

Business Business Business Business

Process Process Metric/Setup Process

217359212.xls.ms_office Page 20

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup Setup

OBM Level II 591 592 593 594 595 596 597 598 599 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622
(CS) Customer Service (CS) Customer Service Customer Service Administration (CSS01) Customer Service Administration (CSS01) Customer Service Administration (CSS01) Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management

OBM Level III


Define Service Delivery Strategy Define Service Delivery Strategy

OBM Level IV
Not identified Not identified

Application
Customer Support Customer Support

OBM Row No.


CS1414 CS1414

Process

Category
Business Business

Process Analysis Questions


Beyond any contract coverage, will service calls involve additional adhoc charges (example, time & materials)? If yes, describe service/billing parameters Will you associate notes to the service request, and if yes, by type? Describe Do support agents perform multiple tasks or are tasks delegated/shared? (e.g.: log service request, dispatch engineer, etc) Describe How do you maintain your Fixed Asset Accounting data? How do you audit your Fixed Asset Accounting data?

(CS) Customer Service (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Define Service Delivery Strategy Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Customer Support FA FA FA FA FA FA FA FA FA FA FA FA FA FA AP, AR, FA, GL AP, AR, FA, GL FA FA FA FA FA FA FA FA FA FA FA FA FA

CS1414 4 4

Business Maintenance Maintenance

Process Process Process

Provide an overview of Fixed Asset processing. Other Are Fixed Asset policies and procedures documented? Other Other 4 4 4 4 4 4 4 4 4 Other Other Other Period Close Period Close Period Close Period Close Period Close Period Close How often do you "post" information to your General ledger? Post Do you post (or wish to post) in detail or in summary to the general ledger? Post Who is responsible for opening and closing FA periods? Post Is the schedule for opening and closing FA documented? Post Do you have any documentation on your FA close? Post Post 4 4 4 4 4 4 4 4 4 Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Reporting Reporting Reporting Is the schedule to open an accounting period for Fixed Asset Accounting documented? How long does it take to open an accounting period for Fixed Asset Accounting? Who performs the tasks associated with opening an accounting period for Fixed Asset Accounting? Who performs the tasks associated with closing an accounting period for Fixed Asset Accounting? Where in your accounting cycle do you run standard reports and statements for Fixed Asset Accounting? What business performance statistics do you monitor for Fixed Asset Accounting? What are your Fixed Asset Accounting reporting requirements with respect to functional vs. foreign currencies? What are your Fixed Asset Accounting reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Fixed Asset Accounting reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Fixed Asset Accounting reporting requirement that your current set of reports does not meet? Are Fixed Asset Accounting reports standard across multiple Sets of Books, for example, subsidiaries? Are Fixed Asset Accounting reports standard across multiple levels within a Set of Books, i e., divisions? If you have multiple organizations, do they all close at the same time or separately? How do you open an accounting period for Fixed Asset Accounting? Process Process Process Process Process Process Process Process Process Setup, Process Setup, Process Process Process Process Process, Metric Is the schedule to close an accounting period for Fixed Asset Accounting documented? How long does it take to close an accounting period for Fixed Asset Accounting? How long should it take to close an accounting period for Fixed Asset Accounting? Is closing an accounting period for Fixed Asset Accounting a hard close or a soft close? How are adjustments to closed periods for Fixed Asset Accounting handled? Should any Fixed Asset policies or procedures be changed, streamlined or eliminated? Which operations/processes do you want to streamline for Fixed Asset Accounting? Which operations/processes do you want to eliminate for Fixed Asset Accounting? Are there any time-intensive Fixed Asset Accounting operations/processes that need to be addressed? How do you close an accounting period for Fixed Asset Accounting? Process Process Process Process Process Process Process Process Process Process Process Process

623 624 625 626

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Asset Management Asset Management Asset Management Asset Management

Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified

FA FA FA FA

4 4 4 4

Reporting Reporting Reporting Reporting

Setup, Process Setup Setup Setup

217359212.xls.ms_office Page 21

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance

OBM Level II 627 628 629 630 631 632 633 634 635 636 637 638 639 640 641 642 643 644 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
FA FA FA FA FA FA FA FA FA FA FA FA FA

OBM Row No.

Process
4 4 4 4 4 4 4 4 4 4 4 4 4

Category
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

Process Analysis Questions

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

FA FA FA FA FA FA FA FA

4 4 4 4 4 4 4 4

Reporting Reporting Security Security Security Security Security Security

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Asset Management Asset Management Asset Management Asset Management Asset Management

Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified

FA FA FA FA FA

4 4 4 4 4

Validation Aliases Aliases Aliases Categories

(FM) Financial Management

Asset Management

Not identified

Not identified

FA

Categories

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

FA FA FA FA FA FA FA FA FA

4 4 4 4 4 4 4 4 4

Categories Categories Categories Data Conversion

What account codes and/or descriptions are required on Fixed Asset Accounting reports? Setup Do you provide a "key" of content/information somewhere on the Fixed Asset Accounting report? Setup What Fixed Asset Accounting reports are grouped together on a regular basis and printed in one print run? Setup, Process Who receives a copy of the Fixed Asset Accounting reports? Process What is the criteria for determining who should receive a copy of any Fixed Asset Accounting report? Process How do you update a Fixed Asset Accounting reports distribution list? Process Is the process to update a Fixed Asset Accounting reports distribution list documented? Process How long does it take to update a Fixed Asset Accounting reports distribution list? Process How long should it take to update a Fixed Asset Accounting reports distribution list? Process Who performs the tasks associated with updating a Fixed Asset Accounting reports distribution list? Process Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Fixed Asset Accounting reports? Setup, Process Do some of these Fixed Asset Accounting reports belong in report sets? Always being run together? Setup Do the separate business units run their own Fixed Asset Accounting reports? Process, Performance What type of printers do you run Fixed Asset Accounting reports (including checks, purchase orders etc.) on? Where are they located? Setup, Performance Do you run Fixed Asset Accounting reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Fixed Asset Accounting? (e.g. by company? by cost center?) Process Do you have security reports on who can run Fixed Asset Accounting reports? (by company, by cost center etc.) Setup, Process Will there need to be terminal security for Fixed Asset Accounting? Setup Do you run security reports on a regular basis for Fixed Asset Accounting? Process Do you have documentation on your current system security requirements for Fixed Asset Accounting? Process Map each GL user to a menu structure. Will any new ones need to be created for Fixed Asset Accounting? Setup, Process Do you review requirements for validation rules, allowing certain Fixed Asset Accounting accounts to be valid with only certain other values. Setup Do you have any category aliases? Setup, Process Do you have any location aliases? Setup, Process Do you have any accounting aliases (if not done in GL)? Setup, Process How do you categorize your fixed assets now? Process Are your asset categories unique for each combination of asset cost account in your general ledger, depreciation method, useful life and prorate convention? Setup, Process Are fixed assets which use the same asset account in your general ledger, ever split into more than one group for accounting or tax depreciation purposes? Setup, Process Do you group fixed assets which use different asset accounts for reporting purposes? Setup, Process Do you have a special name (alias) for each category? Process Data Conversion (note: refer to sizing questions previously asked) How is your corporate and tax information stored now?

Data Conversion Do you have your vendor information in electronic form? Data Conversion Do you have your employee information in electronic form? Data Conversion Do you have your location information in electronic form? Data Conversion Data Conversion What systems are you using to store asset, vendor, employee and location information now?

Process Process Process Process Process

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process What are your prorate conventions? Process Do you have any depreciation ceilings? For luxury items? Process What are your Investment Tax Credit rates, recapture rates and ceiling rates? Process Identify price indexes. Process What are your depreciation methods? Process What are your useful lives? Process How do you account for prior period additions, retirements or other transactions in your general ledger? Do you use ITC for any fixed assets still in service? Do you depreciate leased items, or leasehold improvements? Process Process Process Does any department or departments receive the depreciation expense for assets used by another department? If so, do these expenses eventually get redistributed to asset users? Process Explain how your cost centers or departments are organized? Process How many fixed assets does your company own? How are they numbered? Process, Metric Do you need to track fixed assets that are not depreciated? Process Do you track different information for different types of fixed assets? Process, Setup What basic information about each asset do you store? Process Are your fixed assets located in several countries? Process How do you number your fixed assets? Process Do you have physical tags on your fixed assets? Setup, Process Do you track leased assets using Oracle Assets? Process What is your oldest date placed in service for your fixed assets? Process Do you have standard depreciation for your fixed assets? Process Do you associate your fixed assets with vendors? Process Do you use multiple currencies when purchasing, depreciating, reporting or posting financial information about you fixed assets? Process, Setup What system do you use presently to do your fixed asset accounting? Process What systems do you use to track and inventory your fixed assets? Process Does your current system track asset possession by employee, department, or cost center? Process What property types do you use (Personal 1245, Real 1250, etc.) Process What are your monthly reporting requirements? Process Where are your fixed assets located? Process How do you report property values for tax purposes? Process Do you have special names for each location (aliases)? Process Do you assign fixed assets to employees? Process Do you have security requirements on who can enter data? Process Who can enter data in different companies/cost centers? Process Do you have documentation on your current system security requirements? Process Do they run security reports on a regular basis? Process

OBM Level II 663 664 665 666 667 668 669 670 671 672 673 674 675 676 677 678 679 680 681 682 683 684 685 686 687 688 689 690 691 692 693 694 695 696 697 698 699
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
FA FA FA FA FA FA FA FA FA FA

OBM Row No.

Process
4 4 4 4 4 4 4 4 4 4

Category
Data Conversion Depreciation Depreciation Depreciation Depreciation Depreciation Depreciation Depreciation Depreciation Depreciation

Process Analysis Questions


What is the current accuracy of your asset information?

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA

4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

Depreciation Depreciation Fixed Assets Fixed Assets Fixed Assets Fixed Assets Fixed Assets Fixed Assets Fixed Assets Fixed Assets Fixed Assets Fixed Assets Fixed Assets Fixed Assets General General General General General Locations Locations Locations Locations Security Security Security Security

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process How many different companies in your organization own fixed assets? Process In what countries are your fixed assets located? Process Who tracks financial and tax information in each country? Process Explain the accounting structure and reporting methods used to consolidate your asset cost and depreciation expenses? Do you post your asset financial information in summary or detail to your general ledger? How many corporate depreciation books do you maintain? If more than one, why? How many different tax depreciation books do you maintain in each of your companies? How are they used? Do you adjust depreciation in your tax books? Do you maintain any other types of depreciation or asset valuation books? Process Process Process Process Process Process What are your capital budgeting requirements? Process How often do you calculate depreciation for corporate accounting, tax, and capital budgeting purposes? Transactions (note: refer to sizing questions previously asked) How many fixed assets do you purchase each accounting period? Process

OBM Level II 700 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 716 717 718 719 720 721 722 723
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA FA

OBM Row No.

Process
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

Category
Security Set of Books Set of Books Set of Books Set of Books Set of Books Set of Books Set of Books Set of Books Set of Books Set of Books Set of Books Transactions Transactions Transactions Transactions Transactions Transactions

Process Analysis Questions


What security measures do you require for your asset information?

Metric How often do you transfer large numbers of fixed assets from one person, cost center, or location to another? How often, and for what reasons, do you change fixed asset depreciation method or life for a single asset? How often do you change the useful life, depreciation method, or prorate convention of all fixed assets in a category? How many retirements do you do per period? Do you amortize adjustments made in the prior period over the remaining useful life of the asset or do you expense the catch- up depreciation in the current period? Do you want your fixed assets automatically added from your feeder Accounts Payable system? What Accounts Payable system do you use? Do you ever retire fixed assets in the same period they were purchased? Metric Metric Metric Metric

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Asset Management Asset Management Asset Management Asset Management Asset Management Asset Management

Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified

FA FA FA FA FA FA

4 4 4 4 4 4

Transactions Transactions Transactions Transactions

Process Process Process Process

How often do you perform physical inventories of your fixed assets? Transactions Do you cycle count your assets? Transactions Do the budget types you prepare capture information (1) at a project or task level? (2 ) as raw or burdened cost? (3) by time period, such as monthly, or at completion? (4) at a detail or summary level? (5) by expenditure type? Project Set Up Do you periodically review/revise the budgets prepared in the previous step? Project Set Up Project Set Up 2 2 2 2 2 2 2 3 8 Encumbrances Encumbrances How do you define your encumbrance types? Encumbrances Encumbrances Encumbrances Do you post receipt information for encumbrance accounting? Encumbrances Do you create budgets for all your accounts? Encumbrances Do you use encumbrance accounting? How do you use it? Encumbrances Does your company prepare budgets? Budget Preparation Setup Process, Performance Process Setup Do you want to prevent someone from reserving funds if you do not have enough funds available? Do all your companies/entities reserve funds? Setup Setup Setup Do you maintain a history of the budget revisions prepared in the previous step? Will you be checking for available funds when creating your requisitions or purchase orders? Do you want to reserve funds for your requisitions or purchase orders? Process Process Setup Setup Process Process Process

724 725 726 727 728 729 730 731 732 733 734 735

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting

Manage Budgeting Phase Manage Budgeting Phase Manage Budgeting Phase Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Maintain Budgets Maintain Budgets Maintain Budgets Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

PA PA PA PO PO PO PO PO PO GL, PO AP GL

FMBUDGETN G FMBUDGETN G FMBUDGETN G FMBUDGETN G FMBUDGETN G FMBUDGETN G FMBUDGETN G FMBUDGETN G FMBUDGETN G FMBUDGETN G FMBUDGETN G

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Process How many budgets do you prepare for an individual fiscal year? Metric Do you prepare more than one budget per Set of Books? Process What is the range of accounting periods for each budget? Process At what organization level (i. e., cost center, division, region) do you budget? Process Do budgets require approval? Process What levels of approvals are required for budgets? Process How many budget "organizations" do you have? Metric What are the budget organizations and what is the convention or rule behind their names? Have you developed security procedures to prohibit access to certain budget organizations? What security procedures have you developed to prohibit access to certain budget organizations? Will budget organization security be required in the future? Setup Process Setup

OBM Level II 736 737 738 739 740 741 742 743 744 745 746 747 748 749 750 751 752 753 754 755 756 757 758 759 760 761 762 763 764 765 766 767 768 769 770 771 772 773
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
GL, PA GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL

OBM Row No.

Process
8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8

Category
Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Preparation Budget Revisions Budget Revisions Budget Revisions Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting

Process Analysis Questions


What types of budgets do you prepare? (e.g. revenue & expenses, balance sheets, capital, project etc.) Do your companys key performance indicators drive the budgets?

Setup Do you create new budgets based on existing budgets (e.g. new budget = 10% decrease from previous budget)? Process At what account level do you currently budget? Is this the same level of detail that actuals are captured? Process Is your budgeting process centralized or decentralized? Setup Are reorganizations likely that affect how budgets should be prepared and/or reported? Setup Do you only budget in dollars, or are statistics budgeted also (e.g. headcount)? Process Do you require consolidated budgets? Setup Are all budgets prepared in the same currency? Setup Do you use Lotus, Excel, or another spreadsheet program to prepare budgets? Process Which spreadsheet products and which version do/will you use? Setup How do you close or "freeze" a budget once it is approved? Process Is the process to close or "freeze" a budget once it is approved documented? Process How long does it take to close or "freeze" a budget? Process How long should it take to close or "freeze" a budget? Process Is closing or "freezing" a budget a hard close or a soft close? Process Who performs the tasks associated with closing or "freezing" the budget? Process How are adjustments to closed periods and/or frozen budgets handled? Process Are budgets altered frequently during the fiscal year? Process Do you need to retain original (prerevision) budgets throughout the year? Setup Is a budget download required to facilitate budget creation or maintenance? Setup Do you derive any type of forecast from budgets? Setup Does your company prepare financial forecasts? Process What types of financial forecasts does your company prepare? Process How do you prepare financial forecasts? Process Is the financial forecasting process documented? Process How long does it take to prepare financial forecasts? Process

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Are financial forecasts a hard or soft close? Process Who performs the tasks associated with preparing financial forecasts? Process How many forecasts do you prepare during an individual fiscal year? Metric How far out do you project (range of accounting periods) for each financial forecast iteration? How do forecasts differ from budgets in the area of Statistics? How do forecasts differ from budgets in the area of consolidation? Metric Process Process How do forecasts differ from budgets in the area of currency? Process How do forecasts differ from budgets in the area of number of forecasts per year? How do forecasts differ from budgets in the area of approvals? How do forecasts differ from budgets in the area of security? Process, Metric Process Process How do forecasts differ from budgets in the area of forecast maintenance? Process How do forecasts differ from budgets in the area of reporting requirements? Process How do forecasts differ from budgets in the area of preparation tools? Process How do forecasts differ from budgets in the area of freezing? Process Is an automated interface required from the budget preparation tool to Oracle? Are budget revisions more frequent at certain times of the year? How do forecasts differ from budgets in the area of retaining historical data? Setup Performance Process, Performance Process, Performance Setup, process What types of formulas do you use in your allocations? Provide examples. Setup Do you use step down allocations? Setup What are your allocations based on? Setup Do you always allocate 100% of the account your allocating? Setup, process Do you create offset accounts or remove monies from the allocation accounts. Setup Do you currently have automated step down allocation functionality? Will you require this? Setup Do you require financial consolidations? Process How often do you perform financial consolidations? Metric What is the COA mapping during the consolidation? Setup Do you perform consolidation between various businesses that use different currencies? Setup, Process Is there a push by management to shorten the consolidation cycle without compromising the accuracy and integrity of consolidated financial data? Process Does your current consolidation system support "what-if" and "whathappened" scenarios providing management with strategic information? Process What is the current condition of the relationship between your day-to-day accounting functions and the consolidation process? Process Do you prefer to have a consolidation system which is directly integrated with the operational accounting system or one that is a standalone consolidation solution? Setup, Process How does your system deal with the elimination of intercompany balances and minority interests? Process Are your consolidation procedures documented? Process

OBM Level II 774 775 776 777 778 779 780 781 782 783 784 785 786 787 788 789 790 791 792 793 794 795 796 797 798 799 800 801 802 803 804 805 806 807 808 809
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Budgeting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL

OBM Row No.

Process
8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 9 9 9 9 9 9 9 9 9 9 9

Category
Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Forecasting Interfaces Budget Revisions Forecasting Forecasting Allocations Allocations Allocations Allocations Allocations Allocations Allocations Consolidation Consolidation Consolidation Consolidation

Process Analysis Questions


How long should it take to prepare financial forecasts?

How do forecasts differ from budgets in the aa to of level of information included? Do you perform allocations? What types? When?

(FM) Financial Management

Financial Reporting

Not identified

Not identified

GL, GCS

Consolidation

(FM) Financial Management (FM) Financial Management

Financial Reporting Financial Reporting

Not identified Not identified

Not identified Not identified

GL, GCS GL, GCS

Consolidation Consolidation

(FM) Financial Management (FM) Financial Management (FM) Financial Management

Financial Reporting Financial Reporting Financial Reporting

Not identified Not identified Not identified

Not identified Not identified Not identified

GL, GCS GL, GCS GL, GCS

Consolidation Consolidation Consolidation

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process

OBM Level II 810 811 812 813 814 815 816 817 818 819 820 821 822 823 824 825 826 827 828 829 830 831 832 833 834 835 836 837 838 839 840 841 842 843 844 845 846
(FM) Financial Management Financial Reporting

OBM Level III


Not identified

OBM Level IV
Not identified

Application
GL, GCS

OBM Row No.

Process

Category
Consolidation

Process Analysis Questions


What is the quality of the consolidation of financial information from your subsidiaries which use their own local accounting methods? Can you drill between consolidated entities, summary and detail balances, detail balances and journals, and journals and subledger details? What are the reporting capabilities of your system?

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting Financial Reporting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Maintain General Ledger Maintain General Ledger Maintain General Ledger Maintain General Ledger Maintain General Ledger Maintain General Ledger Maintain General Ledger

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

GL, GCS GL, GCS GL, GCS GL, GCS GL, GCS GL, GCS GL, GCS GL, GCS GL, GCS GL, GCS GL, GCS GL, GCS GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 1 1 1 1 1 1 1

Consolidation Consolidation Does your system have the capability of web publishing financial results? Consolidation Consolidation Consolidation Will your system allow you to check the status of each consolidation? Consolidation What are your consolidation mapping rules? Consolidation Do you use transaction auditing reports in your consolidation process? Consolidation Consolidation Consolidation Consolidation Consolidation Currency What account values do you use for cumulative gain or loss? Currency Currency Currency Do you require inquiry into original entered currency balances? Currency What are your reporting requirements with respect to Trial Balances? Reporting Reporting Reporting Does each business/cost center perform financial reporting? Reporting Do your financial statements require special printing features (bold, italics,...)? Reporting Do you ever run financial reports mid-period? Reporting How long are reports kept on-line or are they re-run if needed again? Reporting Reporting Reporting Reporting Reporting Reporting Chart of Accounts Chart of Accounts Chart of Accounts Chart of Accounts Chart of Accounts Chart of Accounts Chart of Accounts What are your reporting requirements with respect to sub-ledgers/feeder systems? What are your reporting requirements with respect to account analyses? Do you perform re-valuation of assets and liabilities on a regular basis? When? Do you perform special audits for foreign currency accounts? Can you create budgets and forecasts based on the trends revealed in consolidated balances? Is custom programming required to link the source ledger and the consolidation system? Do you do translations monthly into foreign currencies? Is it difficult to download financial information from your current system into a spreadsheet? Are controls set up to prevent or detect unauthorized access? How is subsidiary financial information gathered and rolled up to the consolidated parent? Does your current consolidation system support flexible chart of accounts?

Process Setup, Process Process Process Process Process Process Setup, Process Process Setup, Process Process Process Process Setup Process Process Metric, Process Setup, Process Setup, Process Setup, Process Process Setup Process, Performance

Performance Do you have on-line account balance lookup? If needed, which accounts and Process, how often? Performance Do you currently do periodic consolidation of these locations in reporting? Process, Performance Do you run preliminary financial reports and final financial reports? Process, Performance Do you require on-line inquiry for journal entry detail? Who should have Process, authority to view this information? Performance Do you require on-line inquiry for funds available? Who should have authority Process, to view this information? Performance What does your current chart of accounts look like? Provide listings. Setup Do you plan to have a new chart of accounts? Setup Are your account values in any order or range pattern? Setup What are the account parent or grandparent structures? Setup Do you use unique accounts to capture statistics? Setup Who is going to maintain the segment values once entered? Setup Is there a need for a mapping from an old COA to a new COA? Setup

217359212.xls.ms_office Page 27

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance

OBM Level II 847 848 849 850 851 852 853 854 855 856 857 858 859 860 861 862 863 864 865 866 867 868 869 870 871 872 873 874 875 876 877 878 879 880 881 882 883
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III


Maintain General Ledger Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified

Application
GL PA PA PA PA PA

OBM Row No.

Process
1

Category
Chart of Accounts Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up

Process Analysis Questions


Are certain segment values only valid with specific other segment values?

(FM) Financial Management

General Financial Accounting

Not identified

Not identified

PA

Project Tracking

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

PA AP, PA, PO GL Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific GL, PO GL, PO Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific AP, GL AP FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G 28 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3

Project Tracking Project Tracking Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Open/Close Periods Open/Close Periods Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Open/Close Periods Open/Close Periods

Setup Do you assign roles or responsibilities to employees for each task within a project? Set Up, Process Do you further classify projects by a sub-category within each sector, industry, or other category? Set Up Who enters the Work Breakdown Structure into the system? Process Who enters changes, if any, for the Work Breakdown Structure into the system? Process Are projects required to be funded or have an agreement in place to be in active status? Set Up How are project related costs (e.g. sales, estimating) accumulated prior to setting up a project? How are these costs accounted for after the project is set up? Set Up, Process Do you transfer costs from project to project (to correct coding errors or reallocate cost)? Who makes the transfer? Who approves the transfer? Process What are the components/sources (requisitions, purchase orders, pending invoices, etc.) of a projects Committed costs? Set Up, Process How do you close an accounting period for Procurement? Process Is the schedule to close an accounting period for Procurement documented? Process How long does it take to close an accounting period for Procurement? Process How long should it take to close an accounting period for Procurement? Process Is closing an accounting period for Procurement a hard close or a soft close? Process How are adjustments to closed periods for Procurement handled? Process How do you open an accounting period for Procurement? Process Is the schedule to open an accounting period for Procurement documented? Process How long does it take to open an accounting period for Procurement? Process Who performs the tasks associated with opening an accounting period for Procurement? Process Who performs the tasks associated with closing an accounting period for Procurement? Process Where in your accounting cycle do you run standard reports and statements for Procurement? Process How often do you post to the General Ledger? Process, Setup Do you post summary or detail information? Process How do you close an accounting period for Invoice and Disbursement? Process Is the schedule to close an accounting period for Invoice and Disbursement documented? Process How long does it take to close an accounting period for Invoice and Disbursement? Process How long should it take to close an accounting period for Invoice and Disbursement? Process Is closing an accounting period for Invoice and Disbursement a hard close or a soft close? Process How are adjustments to closed periods for Invoice and Disbursement handled? Process How do you open an accounting period for Invoice and Disbursement? Process Is the schedule to open an accounting period for Invoice and Disbursement documented? Process How long does it take to open an accounting period for Invoice and Disbursement? Process Who performs the tasks associated with opening an accounting period for Invoice and Disbursement? Process Who performs the tasks associated with closing an accounting period for Invoice and Disbursement? Process Where in your accounting cycle do you run standard reports and statements for Invoice and Disbursement? Process How often do you "post" information to your General ledger? Process, Metric Do you use Cash or Accrual Based Accounting? Process

217359212.xls.ms_office Page 28

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process When do you start your AP close? 3 3 3 3 3 3 Open/Close Periods Do you have any documentation on your AP close? Open/Close Periods Do you allow posting invoices back to prior periods? Open/Close Periods Open/Close Periods Disbursement Disbursements Provide and overview of the Accounts Payable operations. Other Are A/P processes documented? Other How many vendors are there? Vendors Provide samples of vendor master records. Vendors How are vendors established and maintained? Vendors Is there a requirement to group vendors for payment purposes? Vendors Which vendors should be grouped and why? Vendors Vendors Vendors Vendors Vendors Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Matching & Approval Matching & Approval Matching & Approval Matching & Approval Matching & Approval If you have multiple organizations, do they all close at the same time or separately? Do you have to pay other businesses in different Set of Books within the same GL Will you need to make payments to businesses in different GL set of books Process Process Setup Process Process Process Setup Setup Process Setup, Process Setup, Process Is there a requirement to define vendor sites which can receive payments and which ones cannot? Setup How are vendors who are to receive 1099's identified? Setup Are tax identification numbers obtained for all vendors? Setup How are duplicate vendors avoided? Process Do you require batch control to manage invoice entry? Setup, Process Which locations enter invoices and how often? Process Do you receive invoices at a central location? Process How do you physically store invoices once entered into the computer? Process Are invoices billed to distinct companies, cost centers or other? Process How many invoices per period to you enter? Process Do you have security requirements on who can enter data (Invoice processing, payment processing, check processing)? Setup, Process How are invoices identified (numbered)? What convention is used for deciding vendor's invoice number, date, next allocated number? Setup Describe the invoice vouchering process. Process How many liability accounts do you use? Metric, Setup Can you identify any frequently used expense distributions within you current system (e.g. rent or telephone payments)? Setup Are recurring expense distributions for fixed or varying amounts? Setup Are any account combination validations in place? Setup Are finance charges calculated on invoices? Setup, Process Is there a requirement to match invoices to related purchase orders? Setup How are you currently matching invoices to purchase orders? Process Will some invoices never have purchase orders? Process Should invoices be matched completely, partially or both? Setup Do you perform 2, 3 or 4 way matching of invoices? Setup, Process Process Process

OBM Level II 884 885 886 887 888 889 890 891 892 893 894 895 896 897 898 899 900 901 902 903 904 905 906 907 908 909 910 911 912 913 914 915 916 917 918 919 920
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
AP, GL AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP, GL AP AP AP AP AP AP AP AP AP

OBM Row No.


FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G

Process
3

Category
Open/Close Periods

Process Analysis Questions


Do you post (or wish to post) in detail or in summary to the general ledger?

217359212.xls.ms_office Page 29

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup Would you like to approve your invoices on-line, by batch or have both options? What is the internal approval process for an invoice in your organization at present? Are there situations where an invoice needs to be placed on hold and then manually released? Describe the approval process when invoices need to be placed on hold and manually released? Where an invoice needs to be placed on hold and then manually released, can these invoices be "posted" to the General Ledger? What are the requirements for reporting tax payments (e.g. company, rate or tax authority) such as 1099 and sales tax? How do you record taxes within the GL? Are multiple bank accounts used for disbursements? Setup Process Setup, Process Process Setup, Process Setup Setup Setup Is there a requirement to support foreign currency bank accounts? Setup What disbursement (document) types are currently processed through bank accounts (EFT, Wire Transfer, Automatic Payments, Manual Payments)?

OBM Level II 921 922 923 924 925 926 927 928 929 930 931 932 933 934 935 936 937 938 939 940 941 942 943 944 945 946 947 948 949 950 951 952 953 954 955 956 957
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
AP AP AP AP AP AP AP AP, GL AP AP

OBM Row No.

Process

Category
Matching & Approval Matching & Approval Matching & Approval Matching & Approval Matching & Approval Matching & Approval Disbursement Disbursement Disbursement Disbursement

Process Analysis Questions


Do you currently have any tolerance levels for matching? (Price Tolerance, Quantity Ordered Tolerance, Quantity Received Tolerance, Tax Tolerance?)

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP

Disbursement How are your current payment terms structured? Disbursement Do you use percentage due or amount due? Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement How many checks do you write/produce per period? Disbursement Is there a requirement to use Computer Generated checks? Disbursement What is your policy to cancel checks? Disbursement Is there a requirement to process Partial Payments? Disbursement Is there a requirement to process Pre-Payments? Disbursement Is there a requirement to process Recurring Payments? Disbursement Is there a requirement to process Quick Checks? Disbursement What is the current procedure for vendor advances? Disbursement How are vendor advances reconciled when the invoice is submitted? Disbursement Disbursement Disbursement What is your current payment cycle? (How often do you print checks?) Disbursement Disbursement Disbursement Is/will there be a requirement to use multiple currencies? Disbursement Do check payments have to be approved before they are run? Disbursement Do you have a minimum or maximum payment amount per check? Disbursement Do you have a minimum or maximum payment amount per run? Disbursement Disbursement What is the current check layout for computer generated checks? Provide a sample check. If recurring payments are used, what is the normal period cycle for these payments? Are all invoices paid in local currency? Do you have a priority system for payments (by vendor, funds availability, etc.)? Would you use a priority system for payments? How are discount dates calculated - based on a specific day of the month or on a number of days from the payment terms date? Is there a requirement to use multiple discount levels at present or in the future? How many different sites issue checks? Are due dates calculated based on a specific day of the month or on a number of days from the payment terms date? Is there a provision for discounts within the current payment terms?

Setup Setup Setup Setup Setup Setup Setup Metric Metric Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Setup, Process

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Metric How many copies of checks are produced? Metric Do you print the check number on the check/remittance or is it pre-printed? Setup, Process Should a remittance advice note be produced, and when? Process How should an overflow situation be handled? Process Is there any special sequencing of checks when printing? Process Is there a dedicated printer for checks? Setup What type of printer is used for checks? Setup Is there a requirement to restrict the access to the check printing function? Process What is the policy/procedures for handling stop payments? Process Process Process Process Setup, Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process

OBM Level II 958 959 960 961 962 963 964 965 966 967 968 969 970 971 972 973 974 975 976 977 978 979 980 981 982 983 984 985 986 987 988 989 990 991 992 993 994 995
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP AP Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific

OBM Row No.

Process

Category
Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement Disbursement

Process Analysis Questions


How many check formats do you have?

5 5 5 5 5 5 5 5 5 5 5 5 6 6 6 6 6 6 6 6

What is the policy /procedures for handling void payments if they have been recorded? What is the policy /procedures for handling void payments if they have not been recorded? Disbursement Who is responsible for providing outstanding check data for bank Check Reconciliation reconciliation purposes? Do you get a tape from the bank for check reconciliation? If yes, can I get the Check Reconciliation format of the bank tape? Is there a requirement to do on-line bank reconciliations? Check Reconciliation Who is responsible for opening and closing AP periods? Post Is the schedule for opening and closing AP documented? Open/Close Periods Do you allow posting invoices back to prior periods? Post How do you close an accounting period for Employee Expense? Period Close Is the schedule to close an accounting period for Employee Expense documented? Period Close How long does it take to close an accounting period for Employee Expense? Period Close How long should it take to close an accounting period for Employee Expense? Period Close Is closing an accounting period for Employee Expense a hard close or a soft close? Period Close How are adjustments to closed periods for Employee Expense handled? Period Close How do you open an accounting period for Employee Expense? Period Open Is the schedule to open an accounting period for Employee Expense documented? Period Open How long does it take to open an accounting period for Employee Expense? Period Open Who performs the tasks associated with opening an accounting period for Employee Expense? Period Open Who performs the tasks associated with closing an accounting period for Employee Expense? Period Open/Close Where in your accounting cycle do you run standard reports and statements for Employee Expense? Period Open/Close How do you close an accounting period for Invoice Generation? Period Close Is the schedule to close an accounting period for Invoice Generation documented? Period Close How long does it take to close an accounting period for Invoice Generation? Period Close How long should it take to close an accounting period for Invoice Generation? Period Close Is closing an accounting period for Invoice Generation a hard close or a soft close? Period Close How are adjustments to closed periods for Invoice Generation handled? Period Close How do you open an accounting period for Invoice Generation? Period Open Is the schedule to open an accounting period for Invoice Generation documented? Period Open Disbursement

217359212.xls.ms_office Page 31

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Who performs the tasks associated with opening an accounting period for Invoice Generation? Who performs the tasks associated with closing an accounting period for Invoice Generation? Where in your accounting cycle do you run standard reports and statements for Invoice Generation? Provide an overview of AR invoice processing. Are AR processes documented? Process Process Process Process Process Are there AR processes that should be changed, streamlined or eliminated? Process Do you ever recognize revenue from a single transaction over multiple periods? When do you recognize revenue? How many General Ledger accounts do you distribute to? Process Process Setup, Process When do you create or recognize outstanding receivables? Process Do you distribute earned and unearned revenue? What are the GL accounts? Do you have unbilled receivables? Is revenue assignment associated with sales people information? Setup, Process Process Process Do you assign non-revenue credit to sales people? Process Do you have special revenue recognition for long-term agreements? Process Do you automatically determine the general ledger accounts for specific transactions (i. e. receivables, freight, tax, unearned revenue, unbilled receivables, etc.) during Invoice Entry? How do you receive notice to create/generate an invoice to bill a customer?

OBM Level II 996 997 998 999 1000 1001 1002 1003 1004 1005 1006 1007 1008 1009 1010 1011 1012 1013 1014 1015 1016 1017 1018 1019 1020 1021 1022 1023 1024 1025 1026 1027 1028 1029 1030 1031 1032
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
Not module specific Not module specific Not module specific Not module specific AR AR AR AR AR AR AR AR AR AR AR AR

OBM Row No.

Process
6 6 6 6

Category
Period Open Period Open Period Open/Close Period Open/Close Other Other Other

Process Analysis Questions


How long does it take to open an accounting period for Invoice Generation?

6 6 6 6 6 6 6 6 6

Revenue Revenue Revenue Revenue Revenue Revenue Revenue Revenue Revenue

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

AR AR AR, GL AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR

Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing

Setup Process

How do you link the specific products/services that you sell, with general ledger accounts at Invoice Entry? Do you regularly invoice customers for the same items?

Setup, Process

Process Do you use standard invoice lines with default pricing and default accounting information (revenue, receivable, freight, tax)? Setup, Process How are the revenue, receivable, freight and tax accounts configured for each invoice type? Process Do you ever use invoice forms and/or the invoice entry process for transactions other than billing customers? Process Do you use Debit Memos? Process How are Debit Memos accounted for? Process Why are Debit Memos used? Process What items appear on Debit Memos? Process Do you use Customer Account Credit Memos? Process How are Customer Account Credit Memos used? Process Why are Customer Account Credit Memos used? Process What items appear on Customer Account Credit Memos? Process Do you enter invoices in batches? Process How are batch invoices defined? Setup Do you use batch controls, such as counts and amounts? Process Do you bill customers in a foreign currency? Process How many invoice types do you have? Provide invoice samples. Setup, Metric How frequently do you invoice your customers? Metric

217359212.xls.ms_office Page 32

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process What different shipping methods do you use? Process How do you number your invoices? Process Where are your price schedules maintained? Process How often are sales orders invoiced? Metric What is the criteria to invoice? Process What items appear on your invoices (inventory? non-inventory?) Process Can payment terms be assigned at the invoice level? Process What paper stock is used to print the invoices? Process Where are the invoices printed? How many printers and where are they? Pre-printed forms? What remit to address is assigned for your invoices? Do you assign shipping charges for your invoices? Process Process Process How are shipping charges calculated? Process How do you calculate your tax charges? What are the rates? Process How do you keep your tax rate information up to date? Process How do you close an accounting period for Customer Payment ? Process Is the schedule to close an accounting period for Customer Payment documented? Process How long does it take to close an accounting period for Customer Payment ? Process How long should it take to close an accounting period for Customer Payment ? Process Is closing an accounting period for Customer Payment a hard close or a soft close? Process How are adjustments to closed periods for Customer Payment handled? Process How do you open an accounting period for Customer Payment ? Process Is the schedule to open an accounting period for Customer Payment documented? Process How long does it take to open an accounting period for Customer Payment ? Process Who performs the tasks associated with opening an accounting period for Customer Payment ? Process Who performs the tasks associated with closing an accounting period for Customer Payment ? Process Where in your accounting cycle do you run standard reports and statements for Customer Payment ? Process How are adjustments to closed periods handled? Process Do you reconcile payments with the bank? Process How do you reconcile payments with the bank? Process How often do you reconcile payments with the bank? Process How are bank reconciliation errors handled? Process What type(s) of customers do you have? Process How many customers do you have? Metric Provide samples of customer master records. Setup What type of payment terms do you provide? Setup Do you provide split term payment terms? Setup Do you provide discount payment terms? Setup

OBM Level II 1033 1034 1035 1036 1037 1038 1039 1040 1041 1042 1043 1044 1045 1046 1047 1048 1049 1050 1051 1052 1053 1054 1055 1056 1057 1058 1059 1060 1061 1062 1063 1064 1065 1066 1067 1068 1069 1070
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific AR AR AR AR AR AR AR, PA AR AR AR AR

OBM Row No.

Process

Category
Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing Invoicing

Process Analysis Questions


How do you track sales revenue on invoices? How is it reported?

7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7

Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Open/Close Periods Reconciliation Reconciliation Reconciliation Reconciliation Customers Customers Customers Customers Customers Customers

217359212.xls.ms_office Page 33

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Do you use customer agreements/contracts to manage specific discounts? Process Do you use customer agreements/contracts to manage specific payment terms? Do you use customer agreements/contracts to manage specific invoicing policies? How do you track customer contact people? Do you automatically number new customers as they are created? Process Process Process Process Do you automatically number customer business purposes as they are created? Do you track and record relationships between customers e.g. franchises, subsidiaries etc.? Do you create reciprocal customer relationships whenever you create a relationship between customers for tracking purposes? Do you have multiple "remit tos"? How are multiple "remit tos" determined for each customer? Process Process Process Process Process What credit information is tracked for each customer? Process Do terms and conditions of customer agreements and/or payment terms change based upon the status of their accounts? How do you maintain/audit your customer data? Do you have a prospect system separate from the receivables customers? Process Process Process Who has access to your customer database? Process Do you have the same customers repeated multiple times in the data files or the same customer for different operating units? How do you track customers with different or multiple bill-to and ship-to addresses? Describe the process for creation and maintenance of customer records. How do you close an accounting period for Financial Reporting? Process Process Process Process Is the schedule to close an accounting period for Financial Reporting documented? How long does it take to close an accounting period for Financial Reporting? How long should it take to close an accounting period for Financial Reporting? Process Process Process Is closing an accounting period for Financial Reporting a hard close or a soft close? How are adjustments to closed periods for Financial Reporting handled? How do you open an accounting period for Financial Reporting? Process Process Process Is the schedule to open an accounting period for Financial Reporting documented? How long does it take to open an accounting period for Financial Reporting? Who performs the tasks associated with opening an accounting period for Financial Reporting? Who performs the tasks associated with closing an accounting period for Financial Reporting? Where in your accounting cycle do you run standard reports and statements for Financial Reporting? When closing at year end do you use a 13th period? Do you track journal sources? What types? Process Process Process Process Process Setup, Process Setup Do you track journal categories? What ones? Setup Do you enter statistical accounts regularly? How often? Process Do you use batches to enter journals? Setup, Process Do you reverse journals on a regular basis? Explain. Process Do you have standard journals that recur with the same accounting information (but changing amounts)? Provide examples. Setup, Process

OBM Level II 1071 1072 1073 1074 1075 1076 1077 1078 1079 1080 1081 1082 1083 1084 1085 1086 1087 1088 1089 1090 1091 1092 1093 1094 1095 1096 1097 1098 1099 1100 1101 1102 1103 1104 1105 1106 1107 1108
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
AR, OE AR, OE AR, OE AR, OE AR, OE AR AR AR AR AR AR AR AR AR AR AR AR AR AR GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL GL

OBM Row No.

Process

Category
Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers Customers

Process Analysis Questions


Do you use customer agreements/contracts to manage specific price lists?

9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9

Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Open/Close Periods Transactions Transactions Transactions Transactions Transactions Transactions

217359212.xls.ms_office Page 34

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup, Process Setup, Process How often do you post journals to your General Ledger balances? Process What are the procedures you use to post these journals? Process Who posts the journal batches? Who approves the posting? Process Do you allow for posting out of balances journals into a suspense account? Setup, Process Do you have multiple suspense accounts? Setup Do you have any input documents that you currently use? Process Do you need to categorize your journals in any way (e.g. by source, accounts payable, by type, accrual)? How are these categories useful?

OBM Level II 1109 1110 1111 1112 1113 1114 1115 1116 1117 1118 1119 1120 1121 1122 1123 1124 1125 1126 1127 1128 1129 1130 1131 1132 1133 1134 1135 1136 1137 1138 1139 1140 1141 1142 1143 1144 1145
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
GL GL GL GL GL GL GL GL

OBM Row No.

Process
9 9 9 9 9 9 9 9

Category
Transactions Transactions Transactions Transactions Transactions Transactions Transactions Transactions

Process Analysis Questions


Do you have standard journals that recur with the same accounting information (but the same amounts)? Provide examples. Do you use control totals when entering journals?

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

GL GL GL GL GL GL GL FMGENRLLED Not module specific G FMGENRLLED Not module specific G FMGENRLLED Not module specific G FMGENRLLED Not module specific G FMGENRLLED Not module specific G FMGENRLLED Not module specific G FMGENRLLED Not module specific G FMGENRLLED Not module specific G FMGENRLLED Not module specific G FMGENRLLED Not module specific G FMGENRLLED Not module specific G FMGENRLLED Not module specific G ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL

9 9 9 9 9 9 9 13 13 13 13 13 13 13 13 13 13 13 13 14 14 14 14 14 14 14 14 14 14

Transactions Do you need to associate special statistical figures to certain journal entries? Transactions Do you have any audit requirements that might be unique? Transactions Do you currently use encumbrance accounting? Transactions Transactions Transactions Transactions Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close

Setup Setup, Process Process Setup What type of authorization does it take to make adjusting entries in prior periods? Process Do these reports have different rounding in $? (i.e. the preliminary report is in pennies and the final in whole dollars) Setup What are your intercompany processing requirements (e.g. eliminations, internal invoices, reporting) Setup, Process How do you close an accounting period for Material Handling? Process Is the schedule to close an accounting period for Material Handling documented? Process How long does it take to close an accounting period for Material Handling? Process How long should it take to close an accounting period for Material Handling? Process Is closing an accounting period for Material Handling a hard close or a soft close? Process How are adjustments to closed periods for Material Handling handled? Process How do you open an accounting period for Material Handling? Process Is the schedule to open an accounting period for Material Handling documented? Process How long does it take to open an accounting period for Material Handling? Process Who performs the tasks associated with opening an accounting period for Material Handling? Process Who performs the tasks associated with closing an accounting period for Material Handling? Process Where in your accounting cycle do you run standard reports and statements for Material Handling? Process Is the schedule to close an accounting period for Quality Management documented? Process How long does it take to close an accounting period for Quality Management? Process How long should it take to close an accounting period for Quality Management? Process Is closing an accounting period for Quality Management a hard close or a soft close? Process How are adjustments to closed periods for Quality Management handled? Process How do you open an accounting period for Quality Management? Process Is the schedule to open an accounting period for Quality Management documented? Process How long does it take to open an accounting period for Quality Management? Process Who performs the tasks associated with opening an accounting period for Quality Management? Process Who performs the tasks associated with closing an accounting period for Quality Management? Process

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Process Is the schedule to close an accounting period for Inventory Accuracy documented? How long does it take to close an accounting period for Inventory Accuracy? How long should it take to close an accounting period for Inventory Accuracy? 16 16 16 16 16 16 16 16 16 17 17 17 17 17 17 17 17 17 17 17 17 17 17 17 19 19 19 19 19 19 19 19 19 19 Period Close Period Close Period Close How do you open an accounting period for Inventory Accuracy? Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Period Close Is the schedule to close an accounting period for Costing documented? Period Close How long does it take to close an accounting period for Costing? Period Close How long should it take to close an accounting period for Costing? Period Close Is closing an accounting period for Costing a hard close or a soft close? Period Close How are adjustments to closed periods for Costing handled? Period Close How do you open an accounting period for Costing? Period Open Is the schedule to open an accounting period for Costing documented? Period Open How long does it take to open an accounting period for Costing? Period Open Period Open Period Open/Close Period Open/Close Period Close Period Close Period Close How do you close an accounting period for Order Placement? Period Close Period Close Period Close How long should it take to close an accounting period for Order Placement? Period Close Period Close Period Close How do you open an accounting period for Order Placement? Period Open Period Open Period Open Period Open Who performs the tasks associated with opening an accounting period for Order Placement? Is the schedule to open an accounting period for Order Placement documented? How long does it take to open an accounting period for Order Placement? Is closing an accounting period for Order Placement a hard close or a soft close? How are adjustments to closed periods for Order Placement handled? Is the schedule to close an accounting period for Order Placement documented? How long does it take to close an accounting period for Order Placement? How do you measure the labor resources involved to close your accounting period? How long does it take to close your accounting period? Who performs the tasks associated with opening an accounting period for Costing? Who performs the tasks associated with closing an accounting period for Costing? Where in your accounting cycle do you run standard reports and statements for Costing? How do you measure the time it takes to close your accounting period? Who performs the tasks associated with opening an accounting period for Inventory Accuracy? Who performs the tasks associated with closing an accounting period for Inventory Accuracy? Where in your accounting cycle do you run standard reports and statements for Inventory Accuracy? How do you close an accounting period for Costing? Is the schedule to open an accounting period for Inventory Accuracy documented? How long does it take to open an accounting period for Inventory Accuracy? Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Metric Metric Performance Process Process Process Process Process Process Process Process Process Process Is closing an accounting period for Inventory Accuracy a hard close or a soft close? How are adjustments to closed periods for Inventory Accuracy handled? Process Process Process Process Process

OBM Level II 1146 1147 1148 1149 1150 1151 1152 1153 1154 1155 1156 1157 1158 1159 1160 1161 1162 1163 1164 1165 1166 1167 1168 1169 1170 1171 1172 1173 1174 1175 1176 1177 1178 1179 1180 1181 1182 1183
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL INV, WIP INV, WIP COST, INV, WIP ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL

OBM Row No.

Process
14

Category
Period Open/Close Period Close Period Close Period Close

Process Analysis Questions


Where in your accounting cycle do you run standard reports and statements for Quality Management? How do you close an accounting period for Inventory Accuracy?

FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G

16 16 16

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Process Process Is the schedule to close an accounting period for Order Fulfillment documented? How long does it take to close an accounting period for Order Fulfillment? How long should it take to close an accounting period for Order Fulfillment? Process Process Process Is closing an accounting period for Order Fulfillment a hard close or a soft close? How are adjustments to closed periods for Order Fulfillment handled? How do you open an accounting period for Order Fulfillment? Process Process Process Is the schedule to open an accounting period for Order Fulfillment documented? How long does it take to open an accounting period for Order Fulfillment? Who performs the tasks associated with opening an accounting period for Order Fulfillment? Who performs the tasks associated with closing an accounting period for Order Fulfillment? Where in your accounting cycle do you run standard reports and statements for Order Fulfillment? How do you close an accounting period for Customer Returns ? Is the schedule to close an accounting period for Customer Returns documented? How long does it take to close an accounting period for Customer Returns ? How long should it take to close an accounting period for Customer Returns ? Is closing an accounting period for Customer Returns a hard close or a soft close? How are adjustments to closed periods for Customer Returns handled? How do you open an accounting period for Customer Returns ? Process Process Process Process Process Process Process Process Process Process Process Process Is the schedule to open an accounting period for Customer Returns documented? How long does it take to open an accounting period for Customer Returns ? Who performs the tasks associated with opening an accounting period for Customer Returns ? Who performs the tasks associated with closing an accounting period for Customer Returns ? Where in your accounting cycle do you run standard reports and statements for Customer Returns ? How do you close an accounting period for Sales and Marketing? Process Process Process Process Process

OBM Level II 1184 1185 1186 1187 1188 1189 1190 1191 1192 1193 1194 1195 1196 1197 1198 1199 1200 1201 1202 1203 1204 1205 1206 1207 1208 1209 1210 1211 1212 1213 1214 1215 1216 1217 1218 1219 1220 1221
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL

OBM Row No.

Process
19 19 20 20 20 20 20 20 20 20 20 20 20 20 21 21 21 21 21 21 21 21 21 21 21 21

Category
Period Open/Close Period Open/Close Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close

Process Analysis Questions


Who performs the tasks associated with closing an accounting period for Order Placement? Where in your accounting cycle do you run standard reports and statements for Order Placement? How do you close an accounting period for Order Fulfillment?

1174 1174 1174 1174 1174 1174 1174 1174 1174 1174 1174 1174

24 24 24 24 24 24 24 24 24 24 24 24

Process Is the schedule to close an accounting period for Sales and Marketing documented? Process How long does it take to close an accounting period for Sales and Marketing? Process How long should it take to close an accounting period for Sales and Marketing? Process Is closing an accounting period for Sales and Marketing a hard close or a soft close? Process How are adjustments to closed periods for Sales and Marketing handled? Process How do you open an accounting period for Sales and Marketing? Process Is the schedule to open an accounting period for Sales and Marketing documented? Process How long does it take to open an accounting period for Sales and Marketing? Process Who performs the tasks associated with opening an accounting period for Sales and Marketing? Process Who performs the tasks associated with closing an accounting period for Sales and Marketing? Process Where in your accounting cycle do you run standard reports and statements for Sales and Marketing? Process

217359212.xls.ms_office Page 37

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Is the schedule to close an accounting period for Human Resources documented? How long does it take to close an accounting period for Human Resources? How long should it take to close an accounting period for Human Resources? Process Process Process Is closing an accounting period for Human Resources a hard close or a soft close? How are adjustments to closed periods for Human Resources handled? How do you open an accounting period for Human Resources? Process Process Process Is the schedule to open an accounting period for Human Resources documented? How long does it take to open an accounting period for Human Resources? Who performs the tasks associated with opening an accounting period for Human Resources? Who performs the tasks associated with closing an accounting period for Human Resources? Where in your accounting cycle do you run standard reports and statements for Human Resources? How do you close an accounting period for Payroll? Is the schedule to close an accounting period for Payroll documented? Process Process Process Process Process Process Process How long does it take to close an accounting period for Payroll? Process How long should it take to close an accounting period for Payroll? Process Is closing an accounting period for Payroll a hard close or a soft close? Process How are adjustments to closed periods for Payroll handled? Process How do you open an accounting period for Payroll? Process Is the schedule to open an accounting period for Payroll documented? Process How long does it take to open an accounting period for Payroll? Process Who performs the tasks associated with opening an accounting period for Payroll? Who performs the tasks associated with closing an accounting period for Payroll? Where in your accounting cycle do you run standard reports and statements for Payroll? How do you close an accounting period for Projects? Is the schedule to close an accounting period for Projects documented? 28 28 28 28 28 28 28 28 28 28 28 28 Period Close How long does it take to close an accounting period for Projects? Period Close How long should it take to close an accounting period for Projects? Period Close Is closing an accounting period for Projects a hard close or a soft close? Period Close How are adjustments to closed periods for Projects handled? Period Close How do you open an accounting period for Projects? Period Open Is the schedule to open an accounting period for Projects documented? Period Open How long does it take to open an accounting period for Projects? Period Open Period Open Period Open/Close Period Open/Close Open/Close Periods Who performs the tasks associated with opening an accounting period for Projects? Who performs the tasks associated with closing an accounting period for Projects? Where in your accounting cycle do you run standard reports and statements for Projects? Do your project periods differ from your accounting periods? Process Process Process Process Set Up Process Process Process Process Process Process Process Process Process Process Process

OBM Level II 1222 1223 1224 1225 1226 1227 1228 1229 1230 1231 1232 1233 1234 1235 1236 1237 1238 1239 1240 1241 1242 1243 1244 1245 1246 1247 1248 1249 1250 1251 1252 1253 1254 1255 1256 1257 1258
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
HR HR HR HR HR HR HR HR HR HR HR HR PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PA PA PA PA PA PA PA PA PA PA PA PA PA

OBM Row No.

Process
26 26 26 26 26 26 26 26 26 26 26 26 27 27 27 27 27 27 27 27 27 27 27 27

Category
Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Period Close

Process Analysis Questions


How do you close an accounting period for Human Resources?

FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G

28

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process How are adjustments to closed periods handled? 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 Open/Close Periods Do you use outside vendors in your project work? Project Set Up Are project numbers system generated or manually entered? Project Set Up Are different organizations responsible for different projects? Project Set Up Does your company manage different types of projects? What are they? Project Set Up How many different project types does it manage? Project Set Up Project Set Up Project Set Up Do you define a Work Breakdown Structure (WBS) for each project? Project Set Up How many tasks are included in a typical WBS? Project Set Up What tasks are involved in a typical WBS? Project Set Up Do you assign roles or responsibilities to employees for each project? Project Set Up How many different roles are there for each project? Project Set Up What are the roles for each project? Project Set Up Do you classify projects by sector, industry, or other category? Project Set Up How many different classifications are there for project types? Project Set Up What are the classifications for project types? Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Do you validate project funding during preparation of the budget? Project Set Up What are your categories of projects? (Direct, Indirect, Capital, Expense, etc.) Project Set Up What types of work or service do tasks represent? Project Set Up What type of Work Breakdown Structure do you use? Project Set Up What is the maximum number of levels in the WBS? Project Set Up What is the maximum number of tasks in a project? Project Set Up Please provide a sample WBS. Project Set Up How are Work Breakdown Structures generated? Project Set Up Do you use templates for repetitive projects? Project Set Up How many customers per project? Project Set Up Are projects funded? Project Set Up How is funding recorded? Project Set Up What project status do you use? Project Set Up Metric Process Set Up Metric Set Up Process Set Up Metric Metric Process Set Up Set Up Process What are the project budget variables you track when monitoring project performance? Do you use project budgets/plans for anticipated revenue, as well as cost, to track project performance? Do you budget revenues and costs at different or the same levels of detail? Do you employ controls (dates, expense type, etc.) to restrict charges to a project? How many different control types to restrict charges to a project do you employ? What are the control types to restrict charges to a project? Set Up Set UP, Process Metric Set Up Process Process Process Metric Set UP, Process Set Up Metric Set UP, Process Set Up Metric Set UP, Process To what degree does client management influence the volume and type of work a customer seeks? Do you complete work for public or private sector entities? Metric Process Process Set Up Process Set Up Process Process

OBM Level II 1259 1260 1261 1262 1263 1264 1265 1266 1267 1268 1269 1270 1271 1272 1273 1274 1275 1276 1277 1278 1279 1280 1281 1282 1283 1284 1285 1286 1287 1288 1289 1290 1291 1292 1293 1294 1295
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
PA AR, GL, PA AP, PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA

OBM Row No.


FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G

Process
28

Category
Open/Close Periods

Process Analysis Questions


Are there separate procedures necessary to open, close, and maintain project periods which are different from accounting periods?

217359212.xls.ms_office Page 39

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process What is the project life cycle? 28 28 28 28 28 28 28 28 28 28 28 Project Set Up How are projects initiated? Project Set Up Do you have indirect projects? Project Set Up At what WBS level are cost and revenue budgeted? Project Set Up Do you budget by type of expenditure? Project Set Up What budget versions do you maintain? Project Set Up What type of controls do you have on budgets? Project Set Up How are budget changes handled? Project Set Up Are hard limits on budgets enforced? Project Set Up Do budgets include burdens? Project Set Up Do you record customer contracts in the project accounting system? Project Set Up Do you use Microsoft Projects? (If yes, Oracle Project Connect required.) Project Set Up Project Set Up Project Set Up Project Set Up Project Set Up Time & Expense Entry FMGENRLLED G 28 FMGENRLLED G 28 FMGENRLLED G 28 FMGENRLLED G 28 FMGENRLLED G 28 FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G Project Tracking Project Tracking Project Tracking To what degree does your company track activities, costs, and revenues for "Services," performed for and reimbursed by a customer? Project Tracking Explain the technique(s) (burdening rates, cost multipliers, etc.) that you use. Project Tracking Does your organization track shared resources, (i. e., employee from Group A works on a project managed by Group B) with respect to revenue and cost? Are contracts used to fund multiple projects/tasks? 28 28 28 29 29 29 29 29 29 29 29 Project Tracking Please provide a sample of a project budget. Project Set Up Do you use time-phased budgets? Project Set Up How do you maintain your Project Billing data? Maintenance How do you audit your Project Billing data? Maintenance Which operations/processes do you want to streamline for Project Billing? Other Which operations/processes do you want to eliminate for Project Billing? Other Other Reporting Reporting Reporting Performance Process Process Process Process Are there any time-intensive Project Billing operations/processes that need to be addressed? Process What business performance statistics do you monitor for Project Billing? Process What are your Project Billing reporting requirements with respect to functional vs. foreign currencies? Setup, Process What are your Project Billing reporting requirements with respect to summary or detail formats? Obtain report listing. Setup, Process What reports do you currently generate to meet your Project Billing reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Setup, Process Performance Set Up Set UP, Process Process What are the components/sources (requisitions, purchase orders, pending invoices, etc.) of a projects Committed costs? Do you allocate or attribute overhead costs to projects? Do you have a need to redirect organization or employee cost from an "owning" organization to a "project" organization? Do you have any unusual, or customer specific, billing cycles? Does the employee cost rate in Projects differ from the HR salary/wage rate? Setup, Process Do you track "Committed" as well as "Actual" costs for projects? Process Set UP, Process Process Do you build assets for internal use? Do you track the construction of these assets as projects? Do you create projects for internal or non-billable projects? Set Up Set Up Set Up Set Up Set Up, Process Setup, Process Metric Metric Process Process Set Up Set Up Set Up Metric Process Set Up

OBM Level II 1296 1297 1298 1299 1300 1301 1302 1303 1304 1305 1306 1307 1308 1309 1310 1311 1312 1313 1314 1315 1316 1317 1318 1319 1320 1321 1322 1323 1324 1325 1326 1327 1328 1329 1330 1331
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Define Project types Define Project types Define Project types Not identified Not identified Not identified Not identified Not identified Not identified

Application
PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA AP, PA, PO AP, PA, PO AP, GL, PA, PO

OBM Row No.


FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G FMGENRLLED G

Process
28

Category
Project Set Up

Process Analysis Questions


How are projects approved for setup, charges, revenue, invoicing?

(FM) Financial Management (FM) Financial Management

General Financial Accounting General Financial Accounting

Not identified Not identified

Not identified Not identified

PA PA

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

PA, HR PA PA PA PA PA PA PA PA PA PA PA

28

Project Tracking

Process

(FM) Financial Management

General Financial Accounting

Not identified

Not identified

PA

29

Reporting

217359212.xls.ms_office Page 40

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup Setup Setup Setup Setup Setup, Process Process What is the criteria for determining who should receive a copy of any Project Billing report? How do you update a Project Billing reports distribution list? Is the process to update a Project Billing reports distribution list documented? Process Process Process How long does it take to update a Project Billing reports distribution list? Process How long should it take to update a Project Billing reports distribution list? Process Who performs the tasks associated with updating a Project Billing reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Project Billing reports? Do some of these Project Billing reports belong in report sets? Do you have a group of reports which are always run together? Do the separate business units run their own Project Billing reports? What type of printers do you run Project Billing reports (including checks, purchase orders etc.) on? Where are they located? Do you run Project Billing reports for different companies or cost centers? Process Setup, Process Setup Process, Performance Setup, Performance

OBM Level II 1332 1333 1334 1335 1336 1337 1338 1339 1340 1341 1342 1343 1344 1345 1346 1347 1348 1349 1350 1351 1352 1353 1354 1355 1356 1357 1358 1359 1360 1361 1362 1363 1364 1365 1366 1367 1368 1369
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA AR, GL, PA AR, GL, PA AR, GL, PA AR, GL, PA AR AR AR AR AR AR AR AR AR

OBM Row No.

Process
29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29

Category
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Security Security Security Security Security Security Validation Collections Collections Collections Collections Customers Customers Customers Customers Customers Customers Customers Other Other

Process Analysis Questions


Is there any Project Billing reporting requirement that your current set of reports does not meet? Are Project Billing reports standard across multiple Sets of Books, for example, subsidiaries? Are Project Billing reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Project Billing reports? Do you provide a "key" of content/information somewhere on the Project Billing report? What Project Billing reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Project Billing reports?

Process Do you have security requirements on who can enter data for Project Billing? (e.g. by company? by cost center?) Process Do you have security reports on who can run Project Billing reports? (by company, by cost center etc.) Setup, Process Will there need to be terminal security for Project Billing? Setup Do you run security reports on a regular basis for Project Billing? Process Do you have documentation on your current system security requirements for Project Billing? Process Map each GL user to a menu structure. Will any new ones need to be created for Project Billing? Setup, Process Do you review requirements for validation rules, allowing certain Project Billing accounts to be valid with only certain other values. Setup Do you monitor project receivables agings and/or collections effectiveness? Process Do you monitor project receivables agings and/or collections effectiveness by manager? Process Do you monitor project receivables agings and/or collections effectiveness by customer? Process Do you monitor project receivables agings and/or collections effectiveness by organization? Process How do you group your customers for credit limits, credit checks? Process How do you group your customers for statements? Process How do you group your customers for interest charges for late payments? Process How do you group your customers for payment rules? Process How many project customers do you have? Metric Do you send customers statements? Process Do terms and conditions of customer agreements and/or payment terms change based upon the status of their accounts? Process Provide an overview of AR cash receipt processing. Process Are cash receipt procedures documented? Process

217359212.xls.ms_office Page 41

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Do you ever adjust receivables? Process How do you adjust receivables? Process Do you limit the amounts when adjusting receivables? Process Do you receive deposits and/or prepayments? Process How do you determine whether indirect labor costs, such as overhead, are actually recovered through your billing practice? How do you determine whether the costs of non-labor assets are recovered with bill rates or mark-ups? Typically, how many project-related payments do you receive a month? Does your company manage contract projects? Process Process Metric Process How many different contract project types, (i.e., billing method type) does your company manage? What different contract types does your company manage? To what degree does client management influence customer billing arrangements? Do you maintain standard bill rate schedules? How many different schedules bill rate schedules are there? Metric Setup Process Setup, Process Metric What are the schedule types (i. e., employee, job title, non-labor resources)? Setup Do any project billings involve retainage? Setup, Process Do you track distinct customer contact types, (i.e., billing shipping, technical, etc.)? How many different customer contact types does your company track? What are the different customer contact types? Process Metric Setup Do you ever perform one project for multiple customers? Process Do you employ multiple billing methods? Process How many different billing methods do you employ? Metric What are the different billing methods you employ? Setup Do you ever use one method to bill customers and a different to accrue revenue, for the same project? What are the control types employed to restrict billable and non-billable charges to a project? Do you use standard invoice lines with default accounting information? Do you have any subsidiaries that bill customers in a foreign currency? Process Setup Setup, Process Process Are there any other foreign currency issues regarding invoices and/or payments? What type of payment terms do you provide? Do you allow split payment terms? Process Setup Setup Do you allow discount payment terms? Setup How do you maintain and assign salespeople to customers? Process, Setup Do you track Sales Territory Information? Process How is Sales Territory Information for tracking purposes derived? (i.e. customer, salesperson etc.) What are the milestones of your sales order cycle? Does your sales order cycle involve product shipment? Process Process Setup, Process If your sales order cycle involves product shipment, how do you manage partial shipments and resulting backorders? Do you maintain mandatory and/or optional reviews in your orders cycle for credit risk, legal compliance, and/or other approvals? Setup, Process Process

OBM Level II 1370 1371 1372 1373 1374 1375 1376 1377 1378 1379 1380 1381 1382 1383 1384 1385 1386 1387 1388 1389 1390 1391 1392 1393 1394 1395 1396 1397 1398 1399 1400 1401 1402 1403 1404 1405 1406 1407
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
AR AR AR AR AR GL, PA PA AR PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA AR AR, GL AR, GL AR AR AR AR AR AR AR AR, OE AR, OE AR

OBM Row No.

Process

Category
Other

Process Analysis Questions


Should any of the procedures be changed, streamlined or eliminated?

29 29 29 29 29 29 29 29 29 29 29 29 29 29

Other Other Other Other Performance Monitoring Performance Monitoring Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing

29 29 29 29 29 29 29 29 29 29 29 29 29 29 29

Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Sales Sales Sales Sales Sales Sales Sales

217359212.xls.ms_office Page 42

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup, Process Process How are batch orders defined? Setup Do you use batch controls, such as counts and amounts? Process Do you have customers who order for other customers? Process How do you handle orders without shipment information? Process How do you handle orders from unknown customers? Process What are your policies and procedures about adjusting orders? Process What are your policies and procedures about canceling orders? Process How often do you adjust orders? Metric How often do you cancel orders? Metric How many orders do you receive in a month? Metric How many orders are canceled in a period? Metric, Process What are the reasons for canceled orders? Metric, Process Do you have sales representatives? How many? Metric, Process How do you breakup territory for sales? Process How do you assign commissions? Process Do you track non-revenue sales credits? Process What Invoice Aging periods are currently in use? Setup What reports do you currently generate for Invoicing, Sales and Revenue tracking? Provide samples including frequency and distribution.

OBM Level II 1408 1409 1410 1411 1412 1413 1414 1415 1416 1417 1418 1419 1420 1421 1422 1423 1424 1425 1426 1427 1428 1429 1430 1431 1432 1433 1434 1435 1436 1437 1438 1439 1440
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
AR, OE AR, GL, OE AR, GL, OE AR, GL, OE AR, GL, OE AR, OE AR, OE AR, GL, OE AR, GL, OE AR, GL, OE AR AR, GL, OE AR, GL, OE AR, GL, OE AR AR AR AR AR

OBM Row No.

Process

Category
Sales Sales Sales Sales Sales Sales Sales Sales Sales Sales Sales Sales Sales Sales Sales Sales Sales Sales Reporting

Process Analysis Questions


Do you use standard item codes with default pricing and default accounting information? Do you enter orders in batches?

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

AR AR AR ALL ALL AR, GL AR, GL AR AR AR AR AR AR AR

Reporting Are reports grouped for processing purposes? Reporting Are there any requirements your current set of reports does not meet? Reporting Are AR processing statistics maintained and/or reviewed? Reporting Reporting Post Do you post (or wish to post) in detail or in summary to the general ledger? Post Who is responsible for opening and closing AR periods? Post Is the schedule for opening and closing AR documented? Post Do you have any documentation on your AR close? Post Do you allow posting invoices back to prior periods? Post Post Payments How are batches identified? Payments How do your customers generally pay invoices? single checksingle invoice single checkmultiple invoices multiple checksmultiple invoices If you have multiple organizations, do they all close at the same time or separately? Do you enter your payments in batches? Are there any requirements for on-line distribution or remote report processing? How often do you "post" information to your General ledger?

Setup, Process Setup Setup Process, Performance Process, Performance Process, Metric Process Process Process Process Process Process Process Setup, Process

1441 1442 1443

(FM) Financial Management (FM) Financial Management (FM) Financial Management

General Financial Accounting General Financial Accounting General Financial Accounting

Not identified Not identified Not identified

Not identified Not identified Not identified

AR AR AR

Payments Do you use batch control counts and amounts? Payments Do you use more than one bank account and/or cash account? Payments

Process Setup, Process Setup

217359212.xls.ms_office Page 43

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Do you use lockboxes? Process How many lockboxes do you use? Metric What types of payments are received and input? (i.e. check, cash etc.) Setup, Process How do you receive and input payments? Process Do you receive deposits and/or prepayments? Process Do you receive non-customer related payments? Process How are non-customer related payments accounted for? Process How do you handle payments without remittance information? Process How do you handle payments from unknown sources? Process What are your policies and procedures about adjusting payments? Process What are your policies and procedures about reversing payments? Process How often do you adjust payments? Metric How often do you reverse payments? Metric How many payments do you receive in a month? Metric Who makes deposits to the bank? Process How many checks are returned by the bank in a period? Metric, Process What are the reasons for checks being returned by the bank? Process Are fees charged for NSF checks? Setup Who applies cash? Process How is cash applied? Process Do you create chargebacks (Debit Items) for customer deductions? Process What reports do you currently generate for payment processing? Provide samples including frequency and distribution. How do you enter/manage a credit amount owed to the customer by your company? How do you enter/manage a credit amount owed to your company by the customer Do you send customers statements? Do you ever adjust receivables? Setup

OBM Level II 1444 1445 1446 1447 1448 1449 1450 1451 1452 1453 1454 1455 1456 1457 1458 1459 1460 1461 1462 1463 1464 1465 1466 1467 1468 1469 1470 1471 1472 1473 1474 1475 1476 1477 1478 1479 1480 1481
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR AR

OBM Row No.

Process

Category
Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments Payments Reporting Collections Collections Collections Collections

Process Analysis Questions


Do you have customers who pay other customers invoices?

Process Process Process

How do you adjust receivables? Collections Do you limit the amounts when adjusting receivables? Collections What credit information is tracked for each customer? Collections Are your collection policies documented? Collections Do you charge finance charges? Collections How do you charge finance charges? Collections Do you send dunning letters to customers? Collections Collections Collections What is the process for tracking actions to collect on delinquent accounts? Collections Collections Is the process for tracking actions to collect on delinquent accounts automated? Process Process How is the status of customer accounts communicated to Order Entry/Sales Reps? Do collectors actively call customers on delinquent items? Process Process Process Process Process Process Process Process Process

217359212.xls.ms_office Page 44

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Process What metrics are used to monitor collections performance? Metric Do you run a detailed expense statement periodically? Process How often is a detailed expense statement run and to whom is it distributed? Process Do you do cash requirements forecasting? Process What sort of buckets do you use for cash requirements forecasting? (i.e. 30, 60, 90...) How do you monitor customer account status? Are there any special reporting requirements pertaining to collections? Process Process Process Do you have a separate aging for collectors? Process What types of expenditures are entered as vendor invoices? Setup Are Project commitments/expenditures captured in Purchasing? Payroll? Accounts Payable? Will you use legacy systems to feed information to Projects? (Review AMG documentation to ensure that the information is captured correctly.) Setup, Process

OBM Level II 1482 1483 1484 1485 1486 1487 1488 1489 1490 1491 1492 1493
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
AR AR AR AR AR AR AR AR AR AR PA AP, PA, Payroll, PO AP, Legacy Systems, PA, Payroll, Purchasing PA PA PA PA PA PA PA PA PA PA PA AR, PA PA PA PA AR, PA PA AR, PA PA AR, PA PA PA PA PA

OBM Row No.

Process

Category
Collections Collections Collections Collections Collections Collections Collections Collections Collections Collections

Process Analysis Questions


Do terms and conditions of customer agreements and/or payment terms change based upon the status of their accounts? Do you monitor your collectors performance?

29

Project Billing Project Costing

1494 1495 1496 1497 1498 1499 1500 1501 1502 1503 1504 1505 1506 1507 1508 1509 1510 1511 1512 1513 1514 1515 1516 1517 1518

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Project Costing Please diagram how vendor invoices and revenue are accounted? 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 29 Project Billing Please provide a sample of a coded vendor invoice. Project Billing How are vendor invoice adjustments and corrections made? Project Billing At what level of the organization structure is revenue recognized? Project Billing How do you account for borrowed/lent resources for revenue purposes? Project Billing Are limits on revenue enforced? Project Billing Please provide samples of revenue credit reports. Project Billing Do you use write-ons and write-offs for revenue? Project Billing How are write-ons and write-offs recorded? Project Billing How are write-ons and write-offs accounted? Project Billing How often are projects invoiced? Project Billing How are invoices formatted? Project Billing Please provide a sample of each format used. Project Billing Are invoices printed from the system or manually typed? Project Billing Is retention applied? Project Billing How are invoices numbered? Project Billing Are all invoices generated at the same time or spread over the month? Project Billing Are invoices subtotaled? Project Billing Are directs costs separate from burdens? Project Billing Is invoice printing centralized or decentralized? Project Billing Who generates and approves invoices? Project Billing Are invoicing limits enforced? Project Billing How are rates determined? Project Billing How are costs marked up? Project Billing

Setup, Process Process Setup Process Setup Process Metric Setup Setup Process Process Metric Setup Setup Setup Setup Process Setup Setup Setup Setup Process Setup Process Process

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup Are rates scheduled by job title or employee? Metric How often do rate schedules change? Metric How often and for what reasons are rates overridden? Metric What invoice adjustments/corrections are made? Process Who collects on invoices? Process Do you have milestone invoices, scheduled payments, pre-bills, etc.? Setup What methods of revenue recognition are used? (time and material, percent complete, etc.) Do you have a standard format for invoices? Does this format include any special printing considerations (logo, line format)? When is the beginning of your year? What is the period type? How many periods in your year? Process Setup, Process Setup Setup Do all the companies have the same calendar? Explain Setup Do you have a naming convention for the periods? Setup What accounting periods are in your quarters? Setup Does your system allow for automatic payment to your T&E charge card issuer? What are your current cycle times associated with expense report processing? Is there a push by management to reduce cycle times associated with expense processing? Can you submit expense reports and review the approval and payment status via the web? Can employees track refunds on the system and apply them to unpaid expense reports, if needed? Does your system automatically calculate tax amounts and capture valueadded tax (VAT) information for receipts? Does your system support multi-currency? Can employees enter receipts denominated in any currency and have the receipt amount automatically converted into an amount in the reimbursement currency? Can an employee enter expense reports on behalf of another employee (authorized delegate)? Is it difficult to track credit card transactions in dispute? Does your system support the euro currency? Process Process Process Process Process Process

OBM Level II 1519 1520 1521 1522 1523 1524 1525 1526 1527 1528 1529 1530 1531 1532 1533 1534 1535 1536 1537 1538
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Process General Ledger Process General Ledger Process General Ledger Process General Ledger Process General Ledger Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
PA PA PA PA PA AR, PA PA PA AR, PA GL GL GL GL GL SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp

OBM Row No.

Process
29 29 29 29 29 29 29 29

Category
Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing Project Billing

Process Analysis Questions


Please provide a sample rate schedule.

1 1 1 1 1

Periods Periods Periods Periods Periods Operations Operations Operations Operations Operations Operations

1539 1540 1541 1542 1543 1544 1545 1546 1547 1548 1549 1550 1551 1552 1553 1554 1555

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp SS Exp

Operations Operations Operations Operations Can an employee easily review his credit card transactions for the month? Operations How does the system deal with projects-related expense reports? Operations Operations Operations Operations Operations Operations Can you modify previously entered expense reports? Operations Operations Operations Can you review the expense report history for another employee? Operations What are your reporting requirements? Reporting Reporting What reports do you currently generate to meet your expense reporting requirements? Can you set up expense report templates to cut down on total preparation time by employees? Do you have the functionality to review your expense report history? What is your current reimbursement cycle time? Do you have a plan to reduce cycle time? Are procurement cards being considered for use down the road as an integrated component in the procure-to-pay process? How much time is spent on maintaining your system by your MIS staff? What is your process for approving expense reports? Is this process documented? Is there a push by management to reduce travel and entertainment costs?

Process Process Process Process, Setup Process Process Process Process Process Process Process Process Process Process Process Process Process

217359212.xls.ms_office Page 46

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Process Will adding custom requirements require a lot of programming? Process Do you use performance indicators to monitor administrative costs? What is your administrative costs per expense report? Is there a plan to increase performance? What is your timecard process? Is this process documented and available?

OBM Level II 1556 1557 1558 1559 1560 1561 1562 1563 1564 1565 1566 1567 1568 1569 1570 1571 1572 1573 1574 1575 1576 1577 1578 1579 1580 1581 1582 1583 1584 1585 1586 1587 1588 1589 1590 1591
(FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting

OBM Level III


Project Accounting Project Accounting Project Accounting

OBM Level IV
Not identified Not identified Not identified

Application
SS Exp SS Exp SS Exp

OBM Row No.

Process

Category
Reporting Other Other

Process Analysis Questions


What are your expense reporting requirements with respect to summary or detail formats? What are your security capabilities?

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

SS Exp SS Time SS Time SS Time SS Time SS Time SS Time SS Time SS Time SS Time SS Time

Other Operations

Process Process

How easy is it for employees to track the approval status of their timecards? Operations What is your timecard approval process? Operations How does your system deal with project-related employee time? Operations Does your system support multiple organizations? Operations Does your current system allow for data collection over the web? Operations Does the system integrate with a Project Management application? Operations Can an employee view timecard history? Operations Operations Operations Do you think a timecard system accessible through the web would be beneficial to your company? Do you anticipate any kind of time savings as a result of using this system? Other benefits? Can authorized employees enter timecards on behalf of someone else? (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified SS Time SS Time SS Time SS Time SS Time SS Time SS Time E Travel E Travel E Travel E Travel E Travel E Travel E Travel E Travel Operations Operations Transactions Transactions What are your reporting requirements? Reporting What reports do you currently generate to meet your reporting requirements? Reporting Reporting Operations Operations Operations Operations Operations Operations Operations Operations Process What are your reporting requirements with respect to summary or detail formats? Process Do you have a process focusing on how employees plan and book corporate travel? Is the process documented and available? Process Is your travel management solution web-based? What are its main features? Process Does your travel management system encompass travel planning, travel reimbursement, and travel intelligence? Process As far as rules management, does your system adequately conform to corporate policy? Process How does your travel management system deal with contract management? Process Does your system have the capability to import reservations made over the phone into your database? Process What process do you have in place for effectively managing vendor relationships? Process Does your system effectively direct travelers to company-suggested itineraries with the best negotiated rates? Process Is travel intelligence (ability to analyze supplier performance and policy compliance, and perform travel activity summary) an important travel management initiative for your company? Process How is your travel policy communicated to your employees? Process Does your system effectively enforce travel policy Process What controls are in place to reduce travel costs? Process Is there a process in place for detecting and correcting errors? Process How easy is it for a traveler to find where his expense report is in the process? Process Process What are your system's audit capabilities? Are there any concerns with your system's audit capabilities? How are reversals (entering negative hours against approved timecard) dealt with? How are rejected unmatched transactions treated with your current system? Process Process Process Process With the current system's capabilities, are managers easily able to evaluate employee utilization and productivity? Do you feel your system adequately enforces timecard policies? Process Process Process Process Process Process Process Process Process

(FM) Financial Management

General Financial Accounting

Project Accounting

Not identified

SS Time

Operations

Process

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting

Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting

Not identified Not identified Not identified Not identified Not identified Not identified

E Travel E Travel E Travel E Travel E Travel E Travel

Operations Operations Operations Operations Operations Operations

217359212.xls.ms_office Page 47

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance

OBM Level II 1592 1593 1594 1595 1596 1597 1598 1599 1600 1601 1602 1603 1604 1605 1606 1607 1608 1609 1610 1611 1612 1613 1614 1615 1616 1617 1618 1619 1620 1621 1622 1623 1624 1625 1626 1627 1628 1629
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting General Financial Accounting not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting

OBM Level III


Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Project Accounting Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
E Travel E Travel E Travel E Travel E Travel E Travel E Travel E Travel E Travel PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA, AR, GL, PA PA PA PA ALL ALL ALL ALL ALL ALL ALL

OBM Row No.

Process

Category
Operations Operations Operations Operations Operations Operations Reporting Reporting Reporting

Process Analysis Questions

FM FM FM FM FM FM FM FM FM FM FM FM FM FM FM FM FM FM FM FM FM FM

28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 17 17 17 17 17 17 17

Maintenance Maintenance Other Other Other Security Security Security Security Security Security Validation General General General General General Other Other Security Security Security Maintenance Maintenance Other Other Other Security Security

Does your system provide detailed, real time analysis for corporate travel planners? Process Are corporate travel policies automatically enforced for all classes of travelers in your current system? Process Can you easily access company policy documents through the system? Process Does your system provide for a direct link to suppliers? Process Do you have a process in place for reviewing and enhancing the value of supplier agreements? Process Is there a push to automate your enterprise-wide travel expense process? Process What are your reporting requirements? Process What reports do you currently generate to meet your travel management reporting requirements? Process What are your travel management reporting requirements with respect to summary or detail formats? Process How do you maintain your Projects data? Process How do you audit your Projects data? Process Which operations/processes do you want to streamline for Project Set Up ? Process Which operations/processes do you want to eliminate for Project Set Up ? Process Are there any time-intensive Project Set Up operations/processes that need to be addressed? Process Do you have security requirements on who can enter data for Project Set Up ? (e.g. by company? by cost center?) Process Do you have security reports on who can run Project Set Up reports? (by company, by cost center etc.) Set UP, Process Will there need to be terminal security for Project Set Up ? Set Up Do you run security reports on a regular basis for Project Set Up ? Process Do you have documentation on your current system security requirements for Project Set Up ? Process Map each GL user to a menu structure. Will any new ones need to be created for Project Set Up ? Set UP, Process Do you review requirements for validation rules, allowing certain Project Set Up accounts to be valid with only certain other values. Set Up Which organizations are assigned projects/tasks/employees? Set Up Please provide a list of job titles. Set Up Please provide overall system flow diagram. Set Up Please provide any other documentation on the existing system. Set Up Do you perform project costing, project billing or both? Set Up How do you maintain/audit your project data? Process Do you have a prospect system separate from the customer information? Process What is your present security scheme for project accounting? Set Up If you use roles, how many different roles have been identified? Metric How is access to labor cost/rates controlled? Process How do you maintain your Costing data? Process How do you audit your Costing data? Process Which operations/processes do you want to streamline for Costing? Process Which operations/processes do you want to eliminate for Costing? Process Are there time-intensive Costing operations/processes that need to be addressed? Process Do you have security requirements on who can enter data for Costing? (e.g. by company? by cost center?) Process Do you have security reports on who can run Costing reports? (by company, by cost center etc.) Setup, Process

217359212.xls.ms_office Page 48

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup Do you run security reports on a regular basis for Costing? Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified ALL ALL ALL ALL COST WIP WIP INV, WIP WIP COST WIP INV, WIP BOM, INV BOM, INV COST BOM, INV AP, PA AP, PA AP, PA AP, PA AP, HR, PA FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T 17 17 17 17 17 17 17 17 17 17 17 17 17 17 17 17 28 28 28 28 28 Security Security Security Validation Cost Analysis Cost Analysis Cost Analysis Cost Analysis Cost Analysis Cost Analysis Cost Analysis Cost Analysis Cost Method Cost Method Cost Method Cost Method Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Process Do you have documentation on your current system security requirements for Costing? Process Map each GL user to a menu structure. Will any new ones need to be created for Costing? Setup, Process Do you review requirements for validation rules, allowing certain Costing accounts to be valid with only certain other values. Setup Do you collect labor and material costs? Metric How do you collect labor? Process How do collect material variances? Process Do you do any actual costing? Process Is set-up a separate operation? Setup Do you post WIP variances? Process What is the average WIP dollar value over a given period? Metric What analysis is done on variances at period close? Process Do you use standard cost rollups? Process Do you simulate costs? Process Do you use activity based costs? Setup How often do you update product costs? Process How are sub-contracted costs included in the cost of a project? Process How many Time Reports are submitted? Metric How many Expense Reports are submitted? Metric If employees submit Time Reports and Expense Reports on-line, what software and hardware are used? Process Do employees submit Time Reports and Expense Reports on paper Process Are costs that are associated with "borrowed" employees, (i. e., employee from Group A works on a project managed by Group B) attributed to lending or project organization? Process Do you maintain a log used to attribute the use of equipment to specific projects? Set UP, Process Are purchases recorded against projects/tasks? Set Up What are your category of expenditures? Set Up What type of expenditures are burdened? Set Up What types of adjustments/corrections are made to expenditures? Process What category and type of expenditures do you charge to projects? Set Up Please provide an accounting diagram of the transactions for each type of expenditure. Include natural account, clearing account, organization, debit and credit. Set Up How are intercompany or intracompany charges handled? Process Who approves timecards? Process Are timecards entered on-line by individuals, in pre-approved batches, or imported from another system? Process Is time entered daily, or summarized for a period? Process Do you enter overtime? Set Up How is overtime charged? Process Do you bill overtime? Set Up

OBM Level II 1630 1631 1632 1633 1634 1635 1636 1637 1638 1639 1640 1641 1642 1643 1644 1645 1646 1647 1648 1649 1650 1651 1652 1653 1654 1655 1656 1657 1658 1659 1660 1661 1662 1663 1664 1665 1666
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting

OBM Level III


Manage Product Costing

OBM Level IV
Not identified

Application
ALL

OBM Row No.

Process
17

Category
Security

Process Analysis Questions


Is terminal security required for Costing?

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing

Not identified Not identified Not identified Not identified Not identified Not identified Not identified

PA PA PA, PO PA PA PA PA

28 28 28 28 28 28 28

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

PA PA PA PA, Payroll PA, Payroll PA, Payroll PA, Payroll PA

28 28 28 28 28 28 28 28

217359212.xls.ms_office Page 49

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Set Up What rules are used for system calculated overtime? Set Up Which organizations are charged for labor cost? Set Up How do you account for borrowed/lent labor resources for timecard purposes? Please diagram how labor cost and revenue are accounted? Include cross charges, burdens, direct and indirect charges. Who approves expenses? How are expense report adjustments/corrections handled? Process What cost elements are entered via expense reports? Set Up Are expenses entered in units or dollars? Set Up How are expense report costs accounted? Process What types of expenditures are entered as usages? Set Up How are usages recorded and entered? Process How is usage cost calculated and accounted? Process How are usage adjustments/corrections made? Process Are usages entered in units or dollars? Set Up How is revenue calculated and accounted? Performance What accounting functions are required for each type of expenditure? Performance At what level of detail are they recorded? (individual assets or pools) Performance What business performance statistics do you monitor for Procurement? Manage Reporting Manage Reporting Manage Reporting Not identified Not identified Not identified Not module specific FMMGTRERPT 2 Not module specific FMMGTRERPT 2 Not module specific FMMGTRERPT 2 Reporting Reporting Reporting Process What are your Procurement reporting requirements with respect to functional vs. foreign currencies? Setup, Process What are your Procurement reporting requirements with respect to summary or detail formats? Obtain report listing. Setup, Process What reports do you currently generate to meet your Procurement reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Setup, Process Is there any Procurement reporting requirement that your current set of reports does not meet? Setup Are Procurement reports standard across multiple Sets of Books, for example, subsidiaries? Setup Are Procurement reports standard across multiple levels within a Set of Books, i e., divisions? Setup What account codes and/or descriptions are required on Procurement reports? Setup Do you provide a "key" of content/information somewhere on the Procurement report? Setup What Procurement reports are grouped together on a regular basis and printed in one print run? Setup, Process Who receives a copy of the Procurement reports? Process What is the criteria for determining who should receive a copy of any Procurement report? Process How do you update a Procurement reports distribution list? Process Is the process to update a Procurement reports distribution list documented? Process How long does it take to update a Procurement reports distribution list? Process How long should it take to update a Procurement reports distribution list? Process Who performs the tasks associated with updating a Procurement reports distribution list? Process Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Procurement reports? Setup, Process Do some of these Procurement reports belong in report sets? Always being run together? Setup Process Set Up Set Up

OBM Level II 1667 1668 1669 1670 1671 1672 1673 1674 1675 1676 1677 1678 1679 1680 1681 1682 1683 1684 1685 1686 1687 1688 1689 1690 1691 1692 1693 1694 1695 1696 1697 1698 1699 1700 1701 1702 1703
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting

OBM Level III


Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing Manage Product Costing

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
PA, Payroll PA, Payroll PA PA, Payroll PA PA PA PA PA PA PA PA PA PA PA PA PA PA

OBM Row No.


FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T FMPRODCOS T

Process
28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28

Category
Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry Time & Expense Entry

Process Analysis Questions


Is overtime calculated by the system, or by the user before entry?

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not module specific FMMGTRERPT 2 Not module specific FMMGTRERPT 2 Not module specific FMMGTRERPT 2 Not module specific FMMGTRERPT 2 Not module specific FMMGTRERPT 2 Not module specific FMMGTRERPT 2 Not module specific FMMGTRERPT 2 Not module specific FMMGTRERPT 2 Not module specific FMMGTRERPT 2 Not module specific FMMGTRERPT 2 Not module specific FMMGTRERPT 2 Not module specific FMMGTRERPT 2 Not module specific FMMGTRERPT 2 Not module specific FMMGTRERPT 2 Not module specific FMMGTRERPT 2 Not module specific FMMGTRERPT 2

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

217359212.xls.ms_office Page 50

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process, Performance Setup, Performance Process Are statistics kept on any purchasing, vendors or receipt information? If yes, price? quality? delivery? what types? What business performance statistics do you monitor for Invoice and Disbursement? What are your Invoice and Disbursement reporting requirements with respect to functional vs. foreign currencies? What are your Invoice and Disbursement reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Invoice and Disbursement reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Invoice and Disbursement reporting requirement that your current set of reports does not meet? Are Invoice and Disbursement reports standard across multiple Sets of Books, for example, subsidiaries? Are Invoice and Disbursement reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Invoice and Disbursement reports? Do you provide a "key" of content/information somewhere on the Invoice and Disbursement report? What Invoice and Disbursement reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Invoice and Disbursement reports? What is the criteria for determining who should receive a copy of any Invoice and Disbursement report? How do you update a Invoice and Disbursement reports distribution list? Is the process to update a Invoice and Disbursement reports distribution list documented? How long does it take to update a Invoice and Disbursement reports distribution list? How long should it take to update a Invoice and Disbursement reports distribution list? Who performs the tasks associated with updating a Invoice and Disbursement reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Invoice and Disbursement reports? Do some of these Invoice and Disbursement reports belong in report sets? Always being run together? Do the separate business units run their own Invoice and Disbursement reports? What type of printers do you run Invoice and Disbursement reports (including checks, purchase orders etc.) on? Where are they located? Do you run Invoice and Disbursement reports for different companies or cost centers? For the purpose of Invoice Aging Reports, what aging periods are currently in use? Is there a requirement to produce Key Indicators Reports to review productivity and pinpoint problem areas? Is there a need to define any additional aging periods? What business performance statistics do you monitor for Employee Expense? Manage Reporting Manage Reporting Manage Reporting Not identified Not identified Not identified Not module specific Not module specific Not module specific 5 5 5 Reporting Reporting Reporting What are your Employee Expense reporting requirements with respect to functional vs. foreign currencies? What are your Employee Expense reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Employee Expense reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Process Setup, Process Setup, Process Metric Process Setup, Process Setup, Process

OBM Level II 1704 1705 1706 1707 1708 1709 1710


(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting

OBM Level III


Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application

OBM Row No.

Process

Category
Reporting Reporting Reporting Analysis Reporting Reporting Reporting

Process Analysis Questions


Do the separate business units run their own Procurement reports? What type of printers do you run Procurement reports (including checks, purchase orders etc.) on? Where are they located? Do you run Procurement reports for different companies or cost centers?

Not module specific FMMGTRERPT 2 Not module specific FMMGTRERPT 2 Not module specific FMMGTRERPT 2 PO FMMGTRERPT 2

Not module specific FMMGTRERPT 3 Not module specific FMMGTRERPT 3 Not module specific FMMGTRERPT 3

1711 1712 1713 1714 1715 1716 1717 1718 1719 1720 1721 1722 1723 1724 1725 1726 1727 1728 1729 1730 1731 1732 1733 1734 1735 1736 1737 1738 1739

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not module specific FMMGTRERPT 3 Not module specific FMMGTRERPT 3 Not module specific FMMGTRERPT 3 Not module specific FMMGTRERPT 3 Not module specific FMMGTRERPT 3 Not module specific FMMGTRERPT 3 Not module specific FMMGTRERPT 3 Not module specific FMMGTRERPT 3 Not module specific FMMGTRERPT 3 Not module specific FMMGTRERPT 3 Not module specific FMMGTRERPT 3 Not module specific FMMGTRERPT 3 Not module specific FMMGTRERPT 3 Not module specific FMMGTRERPT 3 Not module specific FMMGTRERPT 3 Not module specific FMMGTRERPT 3 Not module specific FMMGTRERPT 3

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

Setup, Process Setup Setup Setup Setup Setup Setup, Process Process Process Process Process Process Process Process Setup, Process Setup Process, Performance

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified Not identified

Not module specific FMMGTRERPT 3 Not module specific FMMGTRERPT 3 AP AP AP FMMGTRERPT 3 FMMGTRERPT 3 FMMGTRERPT 3

Reporting Reporting Reporting Reporting Reporting

Setup, Performance Process Process, Performance Performance Process, Performance

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified

Not module specific Not module specific Not module specific Not module specific

5 5 5 5

Reporting Reporting Reporting Reporting

Setup, Process Is there any Employee Expense reporting requirement that your current set of reports does not meet? Setup Are Employee Expense reports standard across multiple Sets of Books, for example, subsidiaries? Setup Are Employee Expense reports standard across multiple levels within a Set of Books, i e., divisions? Setup

217359212.xls.ms_office Page 51

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance

OBM Level II 1740 1741 1742 1743 1744 1745 1746 1747 1748 1749 1750 1751 1752 1753 1754 1755 1756 1757
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting

OBM Level III


Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific

OBM Row No.

Process
5 5 5 5 5 5 5 5 5 5 5 5 5

Category
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

Process Analysis Questions

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified Not identified

Not module specific Not module specific Not module specific Not module specific Not module specific

5 5 6 6 6

Reporting Reporting Reporting Reporting Reporting

1758 1759 1760 1761 1762 1763 1764 1765 1766 1767 1768 1769 1770 1771 1772 1773 1774 1775

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific

6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

(FM) Financial Management

Operations Analysis and Management Reporting Manage Reporting

Not identified

Not module specific

Reporting

What account codes and/or descriptions are required on Employee Expense reports? Setup Do you provide a "key" of content/information somewhere on the Employee Expense report? Setup What Employee Expense reports are grouped together on a regular basis and printed in one print run? Setup, Process Who receives a copy of the Employee Expense reports? Process What is the criteria for determining who should receive a copy of any Employee Expense report? Process How do you update a Employee Expense reports distribution list? Process Is the process to update a Employee Expense reports distribution list documented? Process How long does it take to update a Employee Expense reports distribution list? Process How long should it take to update a Employee Expense reports distribution list? Process Who performs the tasks associated with updating a Employee Expense reports distribution list? Process Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Employee Expense reports? Setup, Process Do some of these Employee Expense reports belong in report sets? Always being run together? Setup Do the separate business units run their own Employee Expense reports? Process, Performance What type of printers do you run Employee Expense reports (including checks, purchase orders etc.) on? Where are they located? Setup, Performance Do you run Employee Expense reports for different companies or cost centers? Process What business performance statistics do you monitor for Invoice Generation? Process What are your Invoice Generation reporting requirements with respect to functional vs. foreign currencies? Setup, Process What are your Invoice Generation reporting requirements with respect to summary or detail formats? Obtain report listing. Setup, Process What reports do you currently generate to meet your Invoice Generation reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Setup, Process Is there any Invoice Generation reporting requirement that your current set of reports does not meet? Setup Are Invoice Generation reports standard across multiple Sets of Books, for example, subsidiaries? Setup Are Invoice Generation reports standard across multiple levels within a Set of Books, i e., divisions? Setup What account codes and/or descriptions are required on Invoice Generation reports? Setup Do you provide a "key" of content/information somewhere on the Invoice Generation report? Setup What Invoice Generation reports are grouped together on a regular basis and printed in one print run? Setup, Process Who receives a copy of the Invoice Generation reports? Process What is the criteria for determining who should receive a copy of any Invoice Generation report? Process How do you update a Invoice Generation reports distribution list? Process Is the process to update a Invoice Generation reports distribution list documented? Process How long does it take to update a Invoice Generation reports distribution list? Process How long should it take to update a Invoice Generation reports distribution list? Process Who performs the tasks associated with updating a Invoice Generation reports distribution list? Process Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Invoice Generation reports? Setup, Process Do some of these Invoice Generation reports belong in report sets? Always being run together? Setup Do the separate business units run their own Invoice Generation reports? Process, Performance What type of printers do you run Invoice Generation reports (including checks, purchase orders etc.) on? Where are they located? Setup, Performance

217359212.xls.ms_office Page 52

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Process Setup, Process Setup, Process

OBM Level II 1776 1777 1778 1779 1780 1781 1782 1783 1784 1785 1786 1787 1788 1789 1790 1791 1792 1793 1794 1795 1796 1797 1798 1799 1800 1801 1802 1803 1804 1805 1806 1807 1808 1809 1810 1811
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting

OBM Level III


Manage Reporting Manage Reporting Manage Reporting Manage Reporting

OBM Level IV
Not identified Not identified Not identified Not identified

Application
Not module specific Not module specific Not module specific Not module specific

OBM Row No.

Process
6 7 7 7

Category
Reporting Reporting Reporting Reporting

Process Analysis Questions


Do you run Invoice Generation reports for different companies or cost centers? What business performance statistics do you monitor for Customer Payment ? What are your Customer Payment reporting requirements with respect to functional vs. foreign currencies? What are your Customer Payment reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Customer Payment reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Customer Payment reporting requirement that your current set of reports does not meet? Are Customer Payment reports standard across multiple Sets of Books, for example, subsidiaries? Are Customer Payment reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Customer Payment reports? Do you provide a "key" of content/information somewhere on the Customer Payment report? What Customer Payment reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Customer Payment reports? What is the criteria for determining who should receive a copy of any Customer Payment report? How do you update a Customer Payment reports distribution list? Is the process to update a Customer Payment reports distribution list documented? How long does it take to update a Customer Payment reports distribution list? How long should it take to update a Customer Payment reports distribution list? Who performs the tasks associated with updating a Customer Payment reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Customer Payment reports? Do some of these Customer Payment reports belong in report sets? Always being run together? Do the separate business units run their own Customer Payment reports? What type of printers do you run Customer Payment reports (including checks, purchase orders etc.) on? Where are they located?

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific

7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

Setup, Process Setup Setup Setup Setup Setup Setup, Process Process Process Process Process Process Process Process Setup, Process Setup Process, Performance

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not module specific Not module specific GL GL GL GL GL GL GL

7 7 8 8 8 8 9 9 9

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Do you run Customer Payment reports for different companies or cost centers? Are all budgets reported from the GL in the same currency?

Setup, Performance Process

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified Not identified Not identified

GL GL GL GL GL GL

9 9 9 9 9 9

Reporting Reporting Reporting Reporting Reporting Reporting

Setup What time periods of budget reporting do you require (current YTD, PTD, PJTD Prior YTD, PTD, PJTD)? Setup What are your budget reporting requirements during preparation and after budget is approved and in use? Process Is the level of detail the budget is prepared in the same as the level budgets are reported against actuals? Performance What business performance statistics do you monitor for Financial Reporting? Process What are your Financial Reporting requirements with respect to functional vs. foreign currencies? Setup, Process What are your Financial Reporting requirements with respect to summary or detail formats? Obtain report listing. Setup, Process What reports do you currently generate to meet your Financial Reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Setup, Process Is there any Financial Reporting requirement that your current set of reports does not meet? Setup Are Financial Reporting reports standard across multiple Sets of Books, for example, subsidiaries? Setup Are Financial Reporting reports standard across multiple levels within a Set of Books, i e., divisions? Setup What account codes and/or descriptions are required on Financial Reporting reports? Setup Do you provide a "key" of content/information somewhere on the Financial Reporting report? Setup

217359212.xls.ms_office Page 53

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance

OBM Level II 1812 1813 1814 1815 1816 1817 1818 1819 1820 1821 1822 1823 1824 1825 1826 1827 1828 1829 1830 1831 1832 1833 1834 1835 1836 1837 1838 1839 1840 1841 1842 1843 1844 1845 1846 1847
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting

OBM Level III


Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
GL GL GL GL GL GL GL GL GL GL GL

OBM Row No.

Process
9 9 9 9 9 9 9 9 9 9 9

Category
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

Process Analysis Questions

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

GL GL GL GL GL GL GL GL

9 9 9 9 9 9 9 9

Reporting Reporting Security Security Security Security Security Security

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified

GL

Validation Reporting Reporting Reporting

Not module specific FMMGTRERPT 13 Not module specific FMMGTRERPT 13 Not module specific FMMGTRERPT 13

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not module specific FMMGTRERPT 13 Not module specific FMMGTRERPT 13 Not module specific FMMGTRERPT 13 Not module specific FMMGTRERPT 13 Not module specific FMMGTRERPT 13 Not module specific FMMGTRERPT 13 Not module specific FMMGTRERPT 13 Not module specific FMMGTRERPT 13 Not module specific FMMGTRERPT 13 Not module specific FMMGTRERPT 13 Not module specific FMMGTRERPT 13 Not module specific FMMGTRERPT 13 Not module specific FMMGTRERPT 13

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

What Financial Reporting reports are grouped together on a regular basis and printed in one print run? Setup, Process Who receives a copy of the Financial Reporting reports? Process What is the criteria for determining who should receive a copy of any Financial Reporting report? Process How do you update a Financial Reporting reports distribution list? Process Is the process to update a Financial Reporting reports distribution list documented? Process How long does it take to update a Financial Reporting reports distribution list? Process How long should it take to update a Financial Reporting reports distribution list? Process Who performs the tasks associated with updating a Financial Reporting reports distribution list? Process Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Financial Reporting reports? Setup, Process Do some of these Financial Reporting reports belong in report sets? Always being run together? Setup Do the separate business units run their own Financial Reporting reports? Process, Performance What type of printers do you run Financial Reporting reports (including checks, purchase orders etc.) on? Where are they located? Setup, Performance Do you run Financial Reporting reports for different companies or cost centers? Process Do you have security requirements on who can enter data for Financial Reporting? (e.g. by company? by cost center?) Process Do you have security reports on who can run Financial Reporting reports? (by company, by cost center etc.) Setup, Process Will there need to be terminal security for Financial Reporting? Setup Do you run security reports on a regular basis for Financial Reporting? Process Do you have documentation on your current system security requirements for Financial Reporting? Process Map each GL user to a menu structure. Will any new ones need to be created for Financial Reporting? Setup, Process Do you review requirements for validation rules, allowing certain Financial Reporting accounts to be valid with only certain other values. Setup What business performance statistics do you monitor for Material Handling? Process What are your Material Handling reporting requirements with respect to functional vs. foreign currencies? Setup, Process What are your Material Handling reporting requirements with respect to summary or detail formats? Obtain report listing. Setup, Process What reports do you currently generate to meet your Material Handling reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Setup, Process Is there any Material Handling reporting requirement that your current set of reports does not meet? Setup Are Material Handling reports standard across multiple Sets of Books, for example, subsidiaries? Setup Are Material Handling reports standard across multiple levels within a Set of Books, i e., divisions? Setup What account codes and/or descriptions are required on Material Handling reports? Setup Do you provide a "key" of content/information somewhere on the Material Handling report? Setup What Material Handling reports are grouped together on a regular basis and printed in one print run? Setup, Process Who receives a copy of the Material Handling reports? Process What is the criteria for determining who should receive a copy of any Material Handling report? Process How do you update a Material Handling reports distribution list? Process Is the process to update a Material Handling reports distribution list documented? Process How long does it take to update a Material Handling reports distribution list? Process How long should it take to update a Material Handling reports distribution list? Process

217359212.xls.ms_office Page 54

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Setup, Process Setup Process, Performance

OBM Level II 1848 1849 1850 1851 1852 1853 1854 1855 1856
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting

OBM Level III


Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application

OBM Row No.

Process

Category
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

Process Analysis Questions


Who performs the tasks associated with updating a Material Handling reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Material Handling reports? Do some of these Material Handling reports belong in report sets? Always being run together? Do the separate business units run their own Material Handling reports?

Not module specific FMMGTRERPT 13 Not module specific FMMGTRERPT 13 Not module specific FMMGTRERPT 13 Not module specific FMMGTRERPT 13 Not module specific FMMGTRERPT 13 Not module specific FMMGTRERPT 13 ALL ALL ALL 14 14 14

1857 1858 1859 1860 1861 1862 1863 1864 1865 1866 1867 1868 1869 1870 1871 1872 1873 1874 1875 1876 1877 1878

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL

14 14 14 14 14 14 14 14 14 14 14 14 14 14 14 14 14

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified Not identified

ALL ALL ALL ALL ALL

14 14 FMMGTRERPT 16 FMMGTRERPT 16 FMMGTRERPT 16

Reporting Reporting Reporting Reporting Reporting

1879 1880 1881 1882

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting

Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified

ALL ALL ALL ALL

FMMGTRERPT 16 FMMGTRERPT 16 FMMGTRERPT 16 FMMGTRERPT 16

Reporting Reporting Reporting Reporting

What type of printers do you run Material Handling reports (including checks, purchase orders etc.) on? Where are they located? Setup, Performance Do you run Material Handling reports for different companies or cost centers? Process What business performance statistics do you monitor for Quality Management? Process What are your Quality Management reporting requirements with respect to functional vs. foreign currencies? Setup, Process What are your Quality Management reporting requirements with respect to summary or detail formats? Obtain report listing. Setup, Process What reports do you currently generate to meet your Quality Management reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Setup, Process Is there any Quality Management reporting requirement that your current set of reports does not meet? Setup Are Quality Management reports standard across multiple Sets of Books, for example, subsidiaries? Setup Are Quality Management reports standard across multiple levels within a Set of Books, i e., divisions? Setup What account codes and/or descriptions are required on Quality Management reports? Setup Do you provide a "key" of content/information somewhere on the Quality Management report? Setup What Quality Management reports are grouped together on a regular basis and printed in one print run? Setup, Process Who receives a copy of the Quality Management reports? Process What is the criteria for determining who should receive a copy of any Quality Management report? Process How do you update a Quality Management reports distribution list? Process Is the process to update a Quality Management reports distribution list documented? Process How long does it take to update a Quality Management reports distribution list? Process How long should it take to update a Quality Management reports distribution list? Process Who performs the tasks associated with updating a Quality Management reports distribution list? Process Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Quality Management reports? Setup, Process Do some of these Quality Management reports belong in report sets? Always being run together? Setup Do the separate business units run their own Quality Management reports? Process, Performance What type of printers do you run Quality Management reports (including checks, purchase orders etc.) on? Where are they located? Setup, Performance Do you run Quality Management reports for different companies or cost centers? Process What business performance statistics do you monitor for Inventory Accuracy? Process What are your Inventory Accuracy reporting requirements with respect to functional vs. foreign currencies? Setup, Process What are your Inventory Accuracy reporting requirements with respect to summary or detail formats? Obtain report listing. Setup, Process What reports do you currently generate to meet your Inventory Accuracy reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Setup, Process Is there any Inventory Accuracy reporting requirement that your current set of reports does not meet? Setup Are Inventory Accuracy reports standard across multiple Sets of Books, for example, subsidiaries? Setup Are Inventory Accuracy reports standard across multiple levels within a Set of Books, i e., divisions? Setup

217359212.xls.ms_office Page 55

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance

OBM Level II 1883 1884 1885 1886 1887 1888 1889 1890 1891 1892 1893 1894 1895 1896 1897 1898 1899 1900 1901 1902 1903 1904 1905 1906 1907 1908 1909 1910 1911 1912 1913 1914 1915 1916 1917 1918 1919
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting

OBM Level III


Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL

OBM Row No.

Process

Category
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

Process Analysis Questions

FMMGTRERPT 16 FMMGTRERPT 16 FMMGTRERPT 16 FMMGTRERPT 16 FMMGTRERPT 16 FMMGTRERPT 16 FMMGTRERPT 16 FMMGTRERPT 16 FMMGTRERPT 16 FMMGTRERPT 16 FMMGTRERPT 16 FMMGTRERPT 16 FMMGTRERPT 16

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified Not identified

ALL ALL ALL ALL ALL

FMMGTRERPT 16 FMMGTRERPT 16 17 17 17

Reporting Reporting Reporting Reporting Reporting

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL

17 17 17 17 17 17 17 17 17 17 17 17 17 17 17 17 17 17 17

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

What account codes and/or descriptions are required on Inventory Accuracy reports? Setup Do you provide a "key" of content/information somewhere on the Inventory Accuracy report? Setup What Inventory Accuracy reports are grouped together on a regular basis and printed in one print run? Setup, Process Who receives a copy of the Inventory Accuracy reports? Process What is the criteria for determining who should receive a copy of any Inventory Accuracy report? Process How do you update a Inventory Accuracy reports distribution list? Process Is the process to update a Inventory Accuracy reports distribution list documented? Process How long does it take to update a Inventory Accuracy reports distribution list? Process How long should it take to update a Inventory Accuracy reports distribution list? Process Who performs the tasks associated with updating a Inventory Accuracy reports distribution list? Process Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Inventory Accuracy reports? Setup, Process Do some of these Inventory Accuracy reports belong in report sets? Always being run together? Setup Do the separate business units run their own Inventory Accuracy reports? Process, Performance What type of printers do you run Inventory Accuracy reports (including checks, purchase orders etc.) on? Where are they located? Setup, Performance Do you run Inventory Accuracy reports for different companies or cost centers? Process What business performance statistics do you monitor for Costing? Process What are your Costing reporting requirements with respect to functional vs. foreign currencies? Setup, Process What are your Costing reporting requirements with respect to summary or detail formats? Obtain report listing. Setup, Process What reports do you currently generate to meet your Costing reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Setup, Process Is there any Costing reporting requirement that your current set of reports does not meet? Setup Are Costing reports standard across multiple Sets of Books, for example, subsidiaries? Setup Are Costing reports standard across multiple levels within a Set of Books, i.e., divisions? Setup What account codes and/or descriptions are required on Costing reports? Setup Do you provide a "key" of content/information somewhere on the Costing report? Setup What Costing reports are grouped together on a regular basis and printed in one print run? Setup, Process Who receives a copy of the Costing reports? Process What is the criteria for determining who should receive a copy of any Costing report? Process How do you update a Costing reports distribution list? Process Is the process to update a Costing reports distribution list documented? Process How long does it take to update a Costing reports distribution list? Process How long should it take to update a Costing reports distribution list? Process Who performs the tasks associated with updating a Costing reports distribution list? Process Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Costing reports? Setup, Process Do some of these Costing reports belong in report sets? Always being run together? Setup Do the separate business units run their own Costing reports? Process, Performance What type of printers do you run Costing reports (including checks, purchase orders etc.) on? Where are they located? Setup, Performance Do you run Costing reports for different companies or cost centers? Process

217359212.xls.ms_office Page 56

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Setup, Process Setup, Process

OBM Level II 1920 1921 1922


(FM) Financial Management (FM) Financial Management (FM) Financial Management

OBM Level III

OBM Level IV
Not identified Not identified Not identified

Application
ALL ALL ALL

OBM Row No.


953 953 953

Process
18 18 18

Category
Reporting Reporting Reporting

Process Analysis Questions


What business performance statistics do you monitor for New Product Introduction? What are your New Product Introduction reporting requirements with respect to functional vs. foreign currencies? What are your New Product Introduction reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your New Product Introduction reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any New Product Introduction reporting requirement that your current set of reports does not meet? Are New Product Introduction reports standard across multiple Sets of Books, for example, subsidiaries? Are New Product Introduction reports standard across multiple levels within a Set of Books, I e., divisions? What account codes and/or descriptions are required on New Product Introduction reports? Do you provide a "key" of content/information somewhere on the New Product Introduction report? What New Product Introduction reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the New Product Introduction reports? What is the criteria for determining who should receive a copy of any New Product Introduction report? How do you update a New Product Introduction reports distribution list? Is the process to update a New Product Introduction reports distribution list documented? How long does it take to update a New Product Introduction reports distribution list? How long should it take to update a New Product Introduction reports distribution list? Who performs the tasks associated with updating a New Product Introduction reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for New Product Introduction reports? Do some of these New Product Introduction reports belong in report sets? Always being run together? Do the separate business units run their own New Product Introduction reports? What type of printers do you run New Product Introduction reports (including checks, purchase orders etc.) on? Where are they located? Do you run New Product Introduction reports for different companies or cost centers? What are your Order Placement reporting requirements with respect to functional vs. foreign currencies? What are your Order Placement reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Order Placement reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Order Placement reporting requirement that your current set of reports does not meet? Are Order Placement reports standard across multiple Sets of Books, for example, subsidiaries? Are Order Placement reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Order Placement reports? Do you provide a "key" of content/information somewhere on the Order Placement report? What Order Placement reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Order Placement reports? What is the criteria for determining who should receive a copy of any Order Placement report? How do you update a Order Placement reports distribution list? Is the process to update a Order Placement reports distribution list documented?

Operations Analysis and Management Reporting Manage Reporting Operations Analysis and Management Reporting Manage Reporting Operations Analysis and Management Reporting Manage Reporting

1923 1924 1925 1926 1927 1928 1929 1930 1931 1932 1933 1934 1935 1936 1937 1938 1939 1940 1941 1942 1943

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL

953 953 953 953 953 953 953 953 953 953 953 953 953 953 953 953 953

18 18 18 18 18 18 18 18 18 18 18 18 18 18 18 18 18

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

Setup, Process Setup Setup Setup Setup Setup Setup, Process Process Process Process Process Process Process Process Setup, Process Setup Process, Performance

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified

ALL ALL ALL ALL

953 953

18 18 19 19

Reporting Reporting Reporting Reporting

Setup, Performance Process Setup, Process Setup, Process

1944 1945 1946 1947 1948 1949 1950 1951 1952 1953 1954

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL

19 19 19 19 19 19 19 19 19 19 19

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

Setup, Process Setup Setup Setup Setup Setup Setup, Process Process Process Process Process

217359212.xls.ms_office Page 57

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process How long should it take to update a Order Placement reports distribution list? Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL 19 19 19 19 19 19 19 20 20 20 Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Who performs the tasks associated with updating a Order Placement reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Order Placement reports? Do some of these Order Placement reports belong in report sets? Always being run together? Do the separate business units run their own Order Placement reports? Process Process Setup, Process Setup Process, Performance

OBM Level II 1955 1956 1957 1958 1959 1960 1961 1962 1963 1964 1965
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting

OBM Level III


Manage Reporting

OBM Level IV
Not identified

Application
ALL

OBM Row No.

Process
19

Category
Reporting

Process Analysis Questions


How long does it take to update a Order Placement reports distribution list?

1966 1967 1968 1969 1970 1971 1972 1973 1974 1975 1976 1977 1978 1979 1980 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL

20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 21 21 21

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

(FM) Financial Management (FM) Financial Management (FM) Financial Management

Operations Analysis and Management Reporting Manage Reporting Operations Analysis and Management Reporting Manage Reporting Operations Analysis and Management Reporting Manage Reporting

Not identified Not identified Not identified

ALL ALL ALL

21 21 21

Reporting Reporting Reporting

What type of printers do you run Order Placement reports (including checks, purchase orders etc.) on? Where are they located? Setup, Performance Do you run Order Placement reports for different companies or cost centers? Process What business performance statistics do you monitor for Order Fulfillment? Process What are your Order Fulfillment reporting requirements with respect to functional vs. foreign currencies? Setup, Process What are your Order Fulfillment reporting requirements with respect to summary or detail formats? Obtain report listing. Setup, Process What reports do you currently generate to meet your Order Fulfillment reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Setup, Process Is there any Order Fulfillment reporting requirement that your current set of reports does not meet? Setup Are Order Fulfillment reports standard across multiple Sets of Books, for example, subsidiaries? Setup Are Order Fulfillment reports standard across multiple levels within a Set of Books, I e., divisions? Setup What account codes and/or descriptions are required on Order Fulfillment reports? Setup Do you provide a "key" of content/information somewhere on the Order Fulfillment report? Setup What Order Fulfillment reports are grouped together on a regular basis and printed in one print run? Setup, Process Who receives a copy of the Order Fulfillment reports? Process What is the criteria for determining who should receive a copy of any Order Fulfillment report? Process How do you update a Order Fulfillment reports distribution list? Process Is the process to update a Order Fulfillment reports distribution list documented? Process How long does it take to update a Order Fulfillment reports distribution list? Process How long should it take to update a Order Fulfillment reports distribution list? Process Who performs the tasks associated with updating a Order Fulfillment reports distribution list? Process Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Order Fulfillment reports? Setup, Process Do some of these Order Fulfillment reports belong in report sets? Always being run together? Setup Do the separate business units run their own Order Fulfillment reports? Process, Performance What type of printers do you run Order Fulfillment reports (including checks, purchase orders etc.) on? Where are they located? Setup, Performance Do you run Order Fulfillment reports for different companies or cost centers? Process What business performance statistics do you monitor for Customer Returns ? Process What are your Customer Returns reporting requirements with respect to functional vs. foreign currencies? Setup, Process What are your Customer Returns reporting requirements with respect to summary or detail formats? Obtain report listing. Setup, Process What reports do you currently generate to meet your Customer Returns reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Setup, Process Is there any Customer Returns reporting requirement that your current set of reports does not meet? Setup Are Customer Returns reports standard across multiple Sets of Books, for example, subsidiaries? Setup

217359212.xls.ms_office Page 58

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup Setup Setup Setup, Process Process What is the criteria for determining who should receive a copy of any Customer Returns report? How do you update a Customer Returns reports distribution list? Is the process to update a Customer Returns reports distribution list documented? How long does it take to update a Customer Returns reports distribution list? How long should it take to update a Customer Returns reports distribution list? Who performs the tasks associated with updating a Customer Returns reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Customer Returns reports? Do some of these Customer Returns reports belong in report sets? Always being run together? Do the separate business units run their own Customer Returns reports? What type of printers do you run Customer Returns reports (including checks, purchase orders etc.) on? Where are they located? Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Not identified Not identified Not identified Not identified Not identified ALL ALL ALL ALL ALL 1174 1174 1174 21 21 24 24 24 Reporting Reporting Reporting Reporting Reporting Do you run Customer Returns reports for different companies or cost centers? What business performance statistics do you monitor for Sales and Marketing? What are your Sales and Marketing reporting requirements with respect to functional vs. foreign currencies? What are your Sales and Marketing reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet your Sales and Marketing reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Is there any Sales and Marketing reporting requirement that your current set of reports does not meet? Are Sales and Marketing reports standard across multiple Sets of Books, for example, subsidiaries? Are Sales and Marketing reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Sales and Marketing reports? Do you provide a "key" of content/information somewhere on the Sales and Marketing report? What Sales and Marketing reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Sales and Marketing reports? What is the criteria for determining who should receive a copy of any Sales and Marketing report? How do you update a Sales and Marketing reports distribution list? Is the process to update a Sales and Marketing reports distribution list documented? How long does it take to update a Sales and Marketing reports distribution list? How long should it take to update a Sales and Marketing reports distribution list? Who performs the tasks associated with updating a Sales and Marketing reports distribution list? Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Sales and Marketing reports? Do some of these Sales and Marketing reports belong in report sets? Always being run together? Do the separate business units run their own Sales and Marketing reports? Setup, Performance Process Process Setup, Process Setup, Process Process Process Process Process Process Process Setup, Process Setup Process, Performance

OBM Level II 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting

OBM Level III


Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL

OBM Row No.

Process
21 21 21 21 21 21 21 21 21 21 21 21 21 21

Category
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

Process Analysis Questions


Are Customer Returns reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Customer Returns reports? Do you provide a "key" of content/information somewhere on the Customer Returns report? What Customer Returns reports are grouped together on a regular basis and printed in one print run? Who receives a copy of the Customer Returns reports?

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL

1174 1174 1174 1174 1174 1174 1174 1174 1174 1174 1174 1174 1174 1174 1174 1174 1174

24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24 24

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

Setup, Process Setup Setup Setup Setup Setup Setup, Process Process Process Process Process Process Process Process Setup, Process Setup Process, Performance

217359212.xls.ms_office Page 59

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup, Performance Do you run Sales and Marketing reports for different companies or cost centers? What reports do you currently use to meet your sales and marketing requirements? Provide examples of each. Include source, user, frequency, number of copies, level of importance. Process

OBM Level II 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036 2037 2038 2039 2040 2041 2042 2043 2044 2045 2046 2047 2048 2049 2050 2051 2052 2053 2054 2055 2056 2057 2058 2059 2060 2061 2062
(FM) Financial Management (FM) Financial Management

OBM Level III

OBM Level IV
Not identified Not identified

Application
ALL ALL

OBM Row No.


1174 1174

Process
24 24

Category
Reporting Reporting

Process Analysis Questions


What type of printers do you run Sales and Marketing reports (including checks, purchase orders etc.) on? Where are they located?

Operations Analysis and Management Reporting Manage Reporting Operations Analysis and Management Reporting Manage Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL PA PA PA

1174 1174 1174 1174 1174 1174 1174 1174 1174 1174 1174 1174 1174

24 24 24 24 24 24 24 24 24 24 24 24 24

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

FMMGTRERPT 28 FMMGTRERPT 28 FMMGTRERPT 28

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA PA

FMMGTRERPT 28 FMMGTRERPT 28 FMMGTRERPT 28 FMMGTRERPT 28 FMMGTRERPT 28 FMMGTRERPT 28 FMMGTRERPT 28 FMMGTRERPT 28 FMMGTRERPT 28 FMMGTRERPT 28 FMMGTRERPT 28 FMMGTRERPT 28 FMMGTRERPT 28 FMMGTRERPT 28 FMMGTRERPT 28 FMMGTRERPT 28 FMMGTRERPT 28 FMMGTRERPT 28

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

Setup, Process Is there any sales and marketing reporting requirement that your current set of reports does not meet? Setup What sales and marketing reports are grouped together on a regular basis and printed in one run? Setup, Process Who needs to be able to run reports? Setup, Process Who receives a copy of the sales and marketing reports? Process What is the criteria for who should receive a copy of a sales and marketing report? Process How do you update a sales and marketing report distribution list? Process Is there any requirement for on-line distribution and/or remote location printing for sales and marketing reports? Setup, Process Do the separate business units own their own sales and marketing reports? Process, Performance What type of printers do you run sales and marketing reports on? Where are they located? Setup, Performance Do you run sales and marketing reports for different companies or cost centers? Process Who is currently responsible for creating/changing reports? Process Do you have tools to do on-demand reports or queries? Process, Performance What business performance statistics do you monitor for Projects? Process What are your Projects reporting requirements with respect to functional vs. foreign currencies? Set Up, Process What are your Projects reporting requirements with respect to summary or detail formats? Obtain report listing. Set Up, Process What reports do you currently generate to meet your Projects reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Set UP, Process Is there any Projects reporting requirement that your current set of reports does not meet? Set Up Are Projects reports standard across multiple Sets of Books, for example, subsidiaries? Set Up Are Projects reports standard across multiple levels within a Set of Books, i e., divisions? Set Up What account codes and/or descriptions are required on Projects reports? Set Up Do you provide a "key" of content/information somewhere on the Projects report? Set Up Who receives a copy of the Projects reports? Process What is the criteria for determining who should receive a copy of any Projects report? Process How do you update a Projects reports distribution list? Process Is the process to update a Projects reports distribution list documented? Process How long does it take to update a Projects reports distribution list? Process How long should it take to update a Projects reports distribution list? Process Who performs the tasks associated with updating a Projects reports distribution list? Process Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Projects reports? Set UP, Process Do the separate business units run their own Projects reports? Process, Performance What type of printers do you run Projects reports (including checks, purchase Set Up, orders etc.) on? Where are they located? Performance Do you run Projects reports for different companies or cost centers? Process How often are project performance reports generated? Metric

217359212.xls.ms_office Page 60

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Set Up Please provide a sample commitment report. Manage Reporting Manage Reporting Manage Reporting Manage Reporting Manage Reporting Not identified Not identified Not identified Not identified Not identified PA PA PA PA PA FMMGTRERPT 28 FMMGTRERPT 28 FMMGTRERPT 28 FMMGTRERPT 28 FMMGTRERPT 28 Reporting Are burdens separated out for reporting? Reporting Please provide samples of your major reports. Reporting How are reports distributed? Reporting What reporting is done against contracts? Reporting What reports do you currently generate to meet your Invoice and Disbursement reporting requirements? Provide samples, including frequency and distribution list. Are reports grouped for processing purposes? Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Manage Cash Manage Cash Manage Cash Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified AP AP AP AP AP, GL, PA PA GL GL GL GL GL COST, INV GL, PA GL, PA GL, PA GL, PA GL, PA GL, PA PA, GL, HR PA, HR GL, PA GL, PA GL, PA GL, PA PA PA PA TR TR TR FMOPRTNANL 2 FMOPRTNANL 2 9 9 9 9 9 FMOPRTNANL 13 FMOPRTNANL 28 FMOPRTNANL 28 FMOPRTNANL 28 FMOPRTNANL 28 FMOPRTNANL 28 FMOPRTNANL 28 FMOPRTNANL 28 FMOPRTNANL 28 FMOPRTNANL 28 FMOPRTNANL 28 FMOPRTNANL 28 FMOPRTNANL 28 FMOPRTNANL 28 FMOPRTNANL 28 FMOPRTNANL 28 Reporting Are there any requirements that your current set of reports does not meet? Reporting Are AP processing statistics maintained and/or reviewed? Reporting Are there requirements for on-line distribution or remote location printing? Reporting Do you allocate or attribute overhead costs to projects? Other Other Maintenance How do you audit your Financial Reporting data? Maintenance Other Other Other Grouping Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Performance Monitoring Project Tracking Reporting Reporting Reporting Which operations/processes do you want to streamline for Financial Reporting? Which operations/processes do you want to eliminate for Financial Reporting? Are there any time-intensive Financial Reporting operations/processes that need to be addressed? How do you track cost on miscellaneous transactions? Do you monitor profitability/analysis by Project Type? Process Do you monitor profitability/analysis by Organization (cost center, division, region)? Do you monitor profitability/analysis by Business Line or Function Do you monitor profitability/analysis by Skill/Job? Process Do you monitor profitability/analysis by Revenue Category? Process Do you monitor profitability/analysis by Activity? Process Do you monitor profitability/analysis by Employee? Process Do you track Employee Utilization, i. e., billable versus non-billable, costs versus revenues? Process Do you use projects to track Overhead activities and/or Product Development efforts? Process Is "activity-based costing" an issue that is important to your company? Process Do you monitor profitability/analysis by Industry/Market Sector? Process Do you monitor profitability/analysis by Customer/Customer Type? Process How many projects do you plan to monitor? Metric How many different project budget variables (total cost, labor hours, etc.) do you track when monitoring project performance? Metric What type of customer contracts do you track? Performance What are your treasury reporting requirements with respect to functional vs. foreign currencies? Process What types of reports does your current system provide to help you review and analyze your treasury activity? Metric How often do you run these reports? Metric Process Process Process Process Process Process Metric Explain the technique(s) to allocate or attribute overhead costs to projects (burdening rates, cost multipliers, etc.) that you use. How do you maintain your Financial Reporting data? Process setup, Process Process Setup Process Setup Setup Performance Process Set Up Set Up Set Up

OBM Level II 2063 2064 2065 2066 2067 2068 2069 2070 2071 2072 2073 2074 2075 2076 2077 2078 2079 2080 2081 2082 2083 2084 2085 2086 2087 2088 2089 2090 2091 2092 2093 2094 2095 2096 2097 2098 2099
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Operations Analysis and Management Reporting Treasury Treasury Treasury

OBM Level III


Manage Reporting

OBM Level IV
Not identified

Application
PA

OBM Row No.

Process

Category
Reporting

Process Analysis Questions


Do you do commitment reporting?

FMMGTRERPT 28

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Not identified

Not identified

AP

Reporting

Setup, Process

217359212.xls.ms_office Page 61

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Do the separate business units run their own reports? Process Is there any treasury reporting requirement that your current set of reports does not meet? What account codes and/or descriptions are required on treasury reports? What your audit requirements? Process Process Process What types of audit reports do you use? Process How many financial institutions does your company have relationships with? Metric What is your company's relationship management strategy? Are there processes currently used to manage these relationships? What are your major audit and control issues with managing your financial institution relationships? Explain your company's cash management process Is your company currently using any cash management tools? Which ones and how are they used? Who are the key players (besides the cash manager) involved in the cash management function and what are their responsibilities? What are the key issues in the current cash management environment? How do you monitor your cash position with actual or projected opening balances? How do make adjustments to reflect any bank errors? How is cash forecasted? Process Process Process Process Metric, Process Process Process Process Process How are bank statements reconciled? Process How are daily balances of funds reconciled? Process Do you have a documented Corporate Investment policy? Process Is in-house banking used in your company? Do you have documented processes/procedures? What treasury workstation are you currently using? What features of the treasury workstation do you use? Are you satisfied with its performance? What types of transaction can be initiated through your treasury workstation? Process

OBM Level II 2100 2101 2102 2103 2104 2105 2106 2107 2108 2109 2110 2111 2112 2113 2114 2115 2116 2117 2118 2119 2120 2121 2122 2123 2124 2125 2126 2127 2128 2129 2130 2131 2132 2133 2134 2135 2136
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury

OBM Level III


Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR

OBM Row No.

Process

Category
Reporting Reporting Reporting Reporting Reporting Reporting Relationships Relationships Relationships Cash Management Cash Management Cash Management Cash Management Cash Management Cash Management Cash Management Cash Management Cash Management Cash Management Cash Management

Process Analysis Questions


What are your reporting requirements with respect to account analysis?

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury

Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

TR TR TR TR TR TR TR TR

Cash Management Transactions Transactions Transactions What is the current accuracy of your treasury information? Transactions Transactions Transactions Transactions What are the different types of foreign exchange transactions you currently have set up in your system? What are the different types of money market transactions used?

Process Process Process Process Process What are the types of internal data exchanged between the treasury area and other areas of the company? Process Will you use legacy systems to feed information to Treasury? Process Do you have security requirements on who can enter data for treasury functions? (e.g. by company? by cost center?) Process Who can enter data in different companies/cost centers? Do you have documentation on your current system's security requirements? Process Do you use templates for repetitive tasks? Process How are adjustments to closed periods handled? Process How often do you post to the General Ledger? Process Do you post summary or detail information? Process What processes are set up to ensure compliance with standards and regulations from FASB and SEC? Process Are you satisfied with the accuracy of your short term cash forecasting? Process Can you generate cash forecasts for specific projects? Process With your current system, can you analyze the liquidity of a project by forecasting expected cashflows from various source types? Process

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury

Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

TR TR GL, TR GL, TR GL, TR TR CM CM CM

Transactions Transactions Postings Postings Postings Relationships Forecasting Forecasting Forecasting

217359212.xls.ms_office Page 62

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Can you produce a forecast of expected cashflows based on sales opportunities? With your current system, can you produce a forecast of expected cashflows from foreign exchange, money market, and exposure transactions? Are you satisfied with the quality of your cash forecasts? Process

OBM Level II 2137 2138 2139 2140 2141 2142 2143 2144 2145 2146 2147 2148 2149 2150 2151 2152 2153 2154 2155 2156 2157 2158 2159 2160 2161 2162 2163 2164 2165 2166 2167 2168 2169 2170 2171 2172
(FM) Financial Management (FM) Financial Management Treasury Treasury

OBM Level III


Manage Cash Manage Cash

OBM Level IV
Not identified Not identified

Application
CM CM

OBM Row No.

Process

Category
Forecasting Forecasting

Process Analysis Questions


Can you generate a forecast for a project in any currency?

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury

Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

CM CM CM CM CM CM CM CM CM

Forecasting Forecasting What are the major steps involved in your forecasting process? Forecasting What is your criteria for selecting a forecasting method? Forecasting How do you validate your forecasts? Forecasting Forecasting Reconciliation Is there a need to automate your bank account reconciliation process? Reconciliation Do you have documentation of your bank statement reconciliation process? Reconciliation Does your current system integrate with your payroll system to automatically or manually reconcile bank statements to payroll payments? With your current system, can you define reusable templates to easily generate cash forecasts? How are bank statements reconciled with your current system?

Process Process Process Process Process Process Process Process Process

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury

Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

CM CM CM CM CM CM CM CM CM CM CM CM CM CM CM CM CM CM CM CM CM CM CM CM

Reconciliation Reconciliation Reconciliation Reconciliation Operations Please explain any initiatives to automate cash management. Operations What are your major objectives for cash management? Operations Operations Operations Operations Operations Operations What is your cash conversion cycle? Operations What methods do you use to report cash balances? Operations What are the typical tasks your cash manager performs on a daily basis? Operations Operations Operations How are excess cash balances handled? Operations How easy is it to identify your foreign currency exposure? Operations Could you view your current cash position at any time? Operations Operations Operations Is it adequate for the purposes of policy control? Operations Is the cash projection integrated in the overall business plan? Operations Does your current system allow you to integrate with external systems giving you timely access to global cash information via the corporate intranet? Does management stress the importance of internal control and compliance with procedures? Does a cash management operations policy manual exist? Is it current? What are the types of internal data exchanged between the cash management area and other areas of the company? What are the sources of current-day information for the cash manager? Are you currently using cash management tools? Which ones? Are you satisfied with their performance? What is the relationship between your company's operating cycle and your cash flow timeline? What are your corporate financial decisions that are greatly impacted by cash management? Who are the key players (besides the cash manager) involved in the finance function? What are your cash management functions and responsibilities? How do reconcile your general ledger cash account to your bank statement balance? Do you have documentation of your cash management process? Are bank accounts reconciled and independently reviewed on a regular basis? How are voided and reversed transactions reconciled?

Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process Process, Setup Process Process Process Process Process Process Process Process

(FM) Financial Management

Treasury

Manage Cash

Not identified

CM

Operations

Process

217359212.xls.ms_office Page 63

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance

OBM Level II 2173 2174 2175 2176 2177 2178 2179 2180 2181 2182 2183 2184 2185 2186 2187 2188 2189 2190 2191
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury

OBM Level III


Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
CM CM CM CM CM CM CM CM CM CM CM CM, GL CM, GL CM, GL CM, GL CM, GL CM, GL CM, GL CM

OBM Row No.

Process

Category
Operations Operations Operations Operations Operations Operations Operations Operations Operations Operations Operations Accounting Periods Accounting Periods Accounting Periods Accounting Periods Accounting Periods Accounting Periods Accounting Periods Reporting

Process Analysis Questions

2192 2193 2194 2195 2196 2197 2198 2199 2200 2201 2202 2203 2204 2205 2206 2207 2208 2209

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management

Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury

Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Cash Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

CM CM CM CM CM CM CM CM CM CM GL, TR GL, TR GL, TR GL, TR GL, TR TR TR TR 1 1 1 1 1 1 1 1

Reporting Reporting Reporting Reporting Reporting Reporting Performance Performance Security Security Currency Currency Currency Currency Currency Currency Currency Currency

Do you have a documented cash investment policy which has been reviewed and approved by management? Process Which operations/processes do you want to streamline for cash management? Process Which operations/processes do you want to eliminate for cash management? Process Are there any time-intensive cash management operations/processes that need to be addressed? Process Is electronic payments authorization utilized with your current system? If so, do you have documentation of this process? Process How many bank relationships do you currently have? Process Do you have a process for managing these relationship? If so, is it documented? Process Is in-house banking currently being used in your current system? Process Do you have a process for managing in-house banking? If so, is it documented? Process Does the company needlessly keep too many bank accounts? Process Does the company's bank negotiating position suffer from poor banking relationships? Process How do you close an accounting period for cash management? Process Is the schedule to close an accounting period for cash management documented? Process How long does it take to close an accounting period for cash management? Process How are adjustments to close periods for cash management handled? Process How do you open an accounting period for cash management? Process Is the schedule to open an accounting period for cash management documented? Process Who performs the tasks associated with opening or closing an accounting period for cash management? Process What are your cash management reporting requirements with respect to functional vs. foreign currencies? Process What are your cash management reporting requirements with respect to summary or detail formats? Obtain report listing. What reports do you currently generate to meet you cash management reporting requirements? Process Provide examples of each. Include source (could be manual), user, frequency, number of copies. Process Is there any cash management reporting requirement that your current set of reports does not meet? Process Are your cash management reports standard across different divisions/subsidiaries? Process Do the separate business units run their own cash management reports? Process Do you do multi-bank reporting? Process Do you use financial ratios? Process What business performance statistics do you monitor for cash management? Process Do you have documentation on your current system security requirements for cash management? Process Do you have security requirements on who can enter data for cash management? Process Do you use multiple currencies in your business? Setup How many currencies do you use and what are they? Setup What is your policy on changing currency rates? Process What is the primary currency you use? Setup Do you enter data in multiple currencies? Process Do you do translations monthly into foreign currencies? Process Do you perform re-valuation of assets and liabilities on a regular basis? When? Process Do you perform consolidation between various businesses that use different currencies? Process

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance

OBM Level II 2210 2211 2212 2213 2214 2215 2216 2217 2218 2219 2220 2221 2222 2223 2224 2225 2226 2227 2228 2229 2230 2231 2232 2233 2234 2235 2236 2237 2238 2239 2240 2241 2242 2243 2244 2245 2246
(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management Treasury Treasury Treasury Treasury

OBM Level III


Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk

OBM Level IV
Not identified Not identified Not identified Not identified

Application
TR TR TR TR

OBM Row No.

Process
1

Category
Currency Risk Management Risk Management Risk Management

Process Analysis Questions


Do you perform special reviews or audits for foreign currency accounts? Provide examples of each. Include source (could be manual), user, frequency, number of copies.

(FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management (FM) Financial Management General General General General General General General General General General General General General

Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Treasury Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Manage Currency & Interest Risk Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR GL, TR GL, TR TR TR Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific 1 1 1 1 1 1 1 1 1 1 1 1 1

Risk Management Risk Management Risk Management Risk Management Risk Management Risk Management Risk Management Risk Management Risk Management Risk Management Risk Management Operations Operations Operations Operations Operations Setup Setup Setup Setup Business Business Business Business Business Business Business Business Business Business Business Business Business

Process Explain your risk management process. Do you have a documented Risk Management policy? Process Which of the company's business operations can be re-engineered to reduce FX (Foreign Exchange) risks? Process Are the company's risk management procedures adequate and consistent worldwide? Process Are existing systems and reporting procedures adequate for the company's current level of FX (FOREIGN EXCHANGE) risk and exposures? Process Is FX (FOREIGN EXCHANGE) Trading and Risk Management centralized? Process What are the hedging objectives of the company? What are your current hedging practices? Process How do you manage forecast errors? Process What performance benchmarks are used to measure hedging effectiveness? Metric, Process How do you manage your exposures positions (i.e.. interest rate and foreign exchange exposures)? Process Is there a process used between operating units for reporting exposures and hedging them? Process Do you have a documented FX (FOREIGN EXCHANGE) policy? Process Do you use negotiable instruments? (If yes, please elaborate on the instruments used) Process Do you use derivatives? (If yes, please elaborate on the instruments used) Process What is your limits policy? Process Which operations/processes do you want to eliminate in your treasury operations? Process Are there any time-intensive treasury operations/processes that need to be addressed? Process Do you have documentation of your treasury processes? Process Explain how your cost centers or departments are organized? Process What business performance statistics do you monitor in your treasury operations? Process Define your accounting period types and accounting calendar types? Setup What are the legal entities for your company? Setup How many deal types and product types do you use? Please explain the nature of each. Setup How many exposure types are used? What are they? Setup, Metric What type of industry are you in? Process What products and services do you provide? Process Number of employees? Metric Describe/share your Corporate/Organizational Vision Statement. Process Describe/share your Departmental/Divisional mission Statement. Process Which of these business areas and/or operations are highest priority? Process Which of these business areas and/or operations are medium priority? Process Do all the cost centers have assets? Process What is your organizational structure? Process How many sites are these companies located? What are these sites? Where are these sites located ? Metric,Process Do all the locations have the same chart of accounts? Setup Do all the locations have the same calendar? Setup Do all the locations have the same functional currency? If not what are they? Setup

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup Are there any processes that should be changed, streamlined or eliminated? Process What business areas and/or operations are targeted for improvement? Process Which of these business areas and/or operations are low priority? Process Can you provide a systems flow diagram of connectivity between your core business applications? How many businesses are in your company? What is the structure or relationships of these businesses? Process Metric Process Do all the businesses have assets? Process Do all the cost centers have assets? Process What is your accounting calendar? Process, Setup Which business functions are performed centrally, which business functions are decentralized ? What information is shared across different businesses? Do you use more than one Set of Books? If so what are they? Process Metric, Process Setup, process What across business reporting is currently performed? Setup How do you close an accounting period for Quality Management? What is your company's short term and long term strategy? Process Business Is there an electronic commerce strategy for your company? Business What are the major electronic commerce projects in your company? Business How the electronic commerce projects changed your companies business model? What are the forces fueling the electronic commerce projects in your company? How have you changed customer side, supplier side and inside your organization with electronic commerce? Are most of your electronic commerce projects, systems and business models on the business-to-business segment or the business-to-consumer segment? How do you support managerial decision making with electronic commerce? Business Business Business

OBM Level II 2247 2248 2249 2250 2251 2252 2253 2254 2255 2256 2257 2258 2259 2260 2261 2262 2263 2264 2265 2266 2267 2268 2269 2270 2271 2272 2273 2274 2275 2276 2277 2278 2279 2280 2281 2282 2283 2284
General General General General General General General General General General General General General General General General General General General General General Not identified Not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level III


Not identified Not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified not identified not identified not identified not identified not identified not identified not identified not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific ALL Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific

OBM Row No.

Process
1 1 1 1 1 1 1 1 1 1 1 1 1 1 14

Category
Business Business Business Business Business Business Business Business Business Business Business Business Business Reporting Period Close Business Business Business Business Business Business

Process Analysis Questions


Do you have more than one legal entity within the same set of Books

General General General General General General General General General General General General General General General General General

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific

Business Business Business Business

Business Business

If you have an EDI system what business documents do you use? For example, Invoice, PO, ASN(Advance Ship Notice) What ratio of your business documents EDI? What is your current application architecture?

Business Business Architecture

Business What is your current technical architecture? Business What is your main information architecture? Business Business Business Business Business Business How do you track and forward sales leads? Business Business Business What are the product items will you be selling from your Internet Store? Business Are all product item attributes defined? Business Can your managers track market activity through pipeline versus forecast reporting? How do your sales people plan and report sales calls, report of expenses? Is the loop between sales, customer service and the customer is closed in your company? How do you develop incentive compensation solutions for various selling channels? How do you merge, clean and maintain mailing lists? How do you manage demand creation, processing responses and target qualified prospects? How do you design, manage sales territories?

Architecture Architecture Business Business Business Business Business Business Business

Setup Setup

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup How product items will be loaded into the Internet Store? Setup What are the implications of objects contained within other objects versus objects being loosely related to other objects? Do you need different account categories then the defaults "ACCOUNT" & "WALKIN"? Do you use different price categories for your customers in your business? Do you use different currencies for your price categories? Setup Setup Setup Setup Do you use different price types such as "Regular" and "SALE" in your business? What types of media content do you use for your products to sell? For example, Video, Audio, Picture Do you integrate your internet store sales to customer service operations? How do you share customer account information with your internet store sales? How do you process orders taken from your internet store with your ERP Order Entry module? How do you provide ATP ( Available-to-Promise) information for your Internet Store sales? Do you provide multiple payment services for your customers to choose from at your Internet Store? Do you sell downloadable soft goods at your internet store? How do you create context sensitive advertisement in your business? Setup Setup Integration Integration Integration Integration Integration Integration Marketing How do you manage shipping and handling your orders in your business? Integration How do you secure transactions with your customers on the Internet? Security How do you manage customer accounts? For example, registration, maintenance and approval. How do you process customer orders? Manually or automatically? What constraints (time, data, etc.) you have on processing orders? Process Process Process How do you handle returns? Process How do you handle product availability? Process How do you handle exceptions for certain customers? Process Does your business drop-ship items? Process Does your business involve configurable items? Process How do you price configurable items?

OBM Level II 2285 2286 2287 2288 2289 2290 2291 2292 2293 2294 2295 2296 2297 2298 2299 2300 2301 2302 2303 2304 2305 2306 2307 2308 2309 2310 2311 2312 2313 2314 2315 2316 2317 2318 2319 2320 2321 2322
General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific

OBM Row No.

Process

Category
Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business

Process Analysis Questions


Are all product items priced?

What about product substitutes, links, and recommendations? Business Do you do business with government? For example, government contracts? Business Business Business How do you create personal views? Business How do you handle order and line cancellations? Business Do you create items sold through Internet Store in the ERP Applications? Business Do you use coupons in your Internet Store? Business Business Business Business Business Do you need to migrate price lists that has attributes from your ERP to applications to your Internet Store? Do you need to update customer name and number, e-mail information captured in your Internet Store? What types of operations do your customers perform on the web when they buy goods? How do you let your customers view items and categories they buy on the web? Process Process Process Process Process Process Process Process What self-service inquiries you allow customers to view (order status, invoices, payments, etc.) How do you record customer habits and preferences? Process Process Process Process

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Process What are the protocols you use in your business for electronic payments for credit cards? What is your electronic payment system model is? For example, Host based or Terminal Based? What is your transaction volume for credit card payments, credits, voids, etc. per day? How volatile is this volume? Who initiates the payment process for authorization and settlement in your business? Customer or Merchant? Do you use multiple languages in your electronic commerce systems? How do you interact with your merchants related to payments in your business? Are your electronic commerce applications entirely integrated with your electronic payment systems in your business? How do you have handle recurring authorizations in your business? How do you handle installment payments in your business? Process Process Process Architecture Security Architecture Architecture Process Setup Reports How do you handle split shipments in your business? Architecture Are all your electronic payment systems installed on the same machine? Integration Are all your electronic payment systems running behind the firewall in your business? How does iPayment communicates with other payment systems in your business? Do you use secure ICX to encrypt the information communicated between iPayment and other payment systems? Do you use wallets and digital certificates in your internet payment systems? How do you handle Return/Credits in your internet payment systems? Setup Setup Setup

OBM Level II 2323 2324 2325 2326 2327 2328 2329 2330 2331 2332 2333 2334 2335 2336 2337 2338 2339 2340 2341 2342 2343 2344 2345 2346 2347 2348 2349 2350 2351 2352 2353 2354 2355 2356 2357 2358 2359 2360
General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General General Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific

OBM Row No.

Process

Category
Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business

Process Analysis Questions


Do you allow your customers to download data from your web site? If so in what formats? How do you handle payments in your business?

Security Architecture, Security Do you restrict Return/Credits to certain IP addresses? Architecture, Security Do you restrict operations to each merchant? For example, Invoice, Payment, Architecture, etc. Security Which payment system does the iPayment will interface to? For example, Architecture, CyberCash, VeriFone, etc. Security Is Your Commerce Application an Oracle Application Server Cartridge? Architecture, Security What are your business rules for internet payment? Architecture, Security How do you handle errors in your internet payment system? Architecture, Security Do you use Internet Computing Architecture in your business? Architecture, Security Do you have a distributed or central architecture for your internet payment Architecture, system? Security How do you bill your clients? Process How long is the time between when a bill is available and it reaches the customer in your business? Architecture How long is your payment processing cycle? Architecture, Security How do you resolve disputes in billing? What is your model of bill presentment and payment? For example, direct or consolidated? Do you prefer full control over client's bill payment process or make the bill payment process more convenient for your clients? Do you use thin or thick consolidation? Do you use cross selling and up selling in your bill presentment and payment process? Do you allow your customers to use autopayment? Do you prefer your customers have flexibility in how they view the presented bill? Accepts bill data in a specified format, either custom or OFX.

Process Process Process Process Process Process Process

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Process Do you perform batch processing of data for bill presentment and payment? Process How do you audit bill presentment and payment transactions? Process How do your customers view status information related to their bills and payments? How do you handle bill and payment disputes? Do you allow your customers to use installment payments? Process Process Process How do you present static or dynamic information related to a customers' bill? Process How do you load data into your bill payment system? Process How do you process payments? Process How do you audit activities? Process How do you notify your customers for bill and payment status? Process What are the notification types? Process How do you create, maintain and update customer profiles? Process How do you export bill data? Process What type of payment methods do you accept? Process What type of payment systems do you use? Process What are the lead times for payment clearance? Process How do you handle holidays in your payment process? Process Do you allow multiple payment methods and instruments? Process How do you register your customers for bill payment process? Process How do you handle biller groups? Process Do you allow your customers to have a personal web experience for their bill payment process? How do you process exceptions? How do you analyze payment performance and bill status in your business? Process Process Process What industry are you in? Setup What are the primary business functions of your company? Setup What challenges are you trying to overcome? Performance What is the primary business driver (increase market share, increase efficiency, cut operating costs, improve customer service, or other)

OBM Level II 2361 2362 2363 2364 2365 2366 2367 2368 2369 2370 2371 2372 2373 2374 2375 2376 2377 2378 2379 2380 2381 2382 2383 2384 2385 2386 2387 2388 2389 2390 2391 2392 2393 2394 2395 2396 2397
General General General General General General General General General General General General General General General General General General General General General General General General General General General General Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific

OBM Row No.

Process

Category
Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Business Operations

Process Analysis Questions


How do you perform verifications and error checking for bill presentment and payment? How do you perform new bill notifications in your business?.

General General General General General General General General General

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not module specific Not module specific Not module specific Not module specific Call Center Intelligence Oracle Call Blending Not module specific Not module specific Not module specific

Business Business Operations Operations Operations Systems Operations How frequently are new campaigns introduced? Operations How long do campaigns typically run? Operations Provide the actual Average Talk Time statistics for each call type and the goals. For outbound dialing, provide call blending vendor and version (if applicable) or plans to implement. How many campaigns are run concurrently? What is the primary business function of the call center (list all if more than one)? Describe the call center operation including number of agents, shifts, and hours. Describe the outbound call flow(s).

Performance Setup Setup Process Metric Setup Setup Setup Process

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup What database platform are you using or planning to use? Setup How many Field Sales Reps are there How many Field Service Engineers are there Metric Metric Are the mobile users computer literate Setup What telecoms / networking technology is planned for use with the mobile users Setup Do mobile users have to be updated in real time, if not how will replication be handled Performance Agent and Administrator workstation host files will need an entry for the OTM server unless the workstation has access to the server portion of the network. Setup As a contingency, OTM route points must have a default route that will occur if the automated routing is down. Define the default and the elapsed time before it executes. Setup Based on your previous experience , what will be the load on the website Architecture Can inbound campaigns be identified by DNIS and how many unique DNIS do you have? Setup Define any feedback requirements from the interaction center to other systems and if necessary, is it by campaign, by customer, or some other element? Process Define any service level differentiators among customers from highest to lowest. Process Define the agent skill categories and specific skills that are in use or you would like to use for call routing decisions. Process Define the requirements for call and data transfer among agents. Process Describe any CTI middleware that is in place including vendor, version, hardware, and application. Setup Describe any current interaction center automation you may have. Setup Describe any current or planned acceptance of eMail as part of the interaction center operation. Process Describe any existing ERP and CRM applications that are in place and existing/planned integration points. Setup Describe current or planned integration between the interaction center and the Intra/Internet. Setup Describe existing reporting output used to manage the interaction center(s). Performance Describe IVR call flows and data integration (if applicable) or plans if not currently implemented. Describe scripting that is being used or your plans to implement scripting including the number of panels and branching logic for each unique script. Describe skill based routing that is being used. Describe the business requirements for automating fulfillment as part of the business processes. Describe the call routing flows you currently use and/or would like to implement. Describe the call volume, patterns, and direction (inbound/outbound). Describe the existing desktop infrastructure including applications, hardware specifications, and business functions. Describe the existing network infrastructure including type of network, configuration, protocols, and speed. Describe the existing server infrastructure. Describe the existing system(s) that will require integration with the interaction center automation. Include platform, application, and vendor. Process

OBM Level II 2398 2399 2400 2401 2402 2403 2404 2405 2406 2407 2408 2409 2410 2411 2412 2413 2414 2415 2416 2417 2418 2419 2420 2421 2422 2423 2424 2425 2426 2427 2428 2429 2430 2431 2432 2433
General General General General General General General Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
Not module specific Not module specific Mobile Sales Mobile Field Service MS + MFS MS + MFS MS + MFS Agent and Admin workstations.

OBM Row No.

Process

Category
Systems Systems

Process Analysis Questions


Can inbound campaigns be identified by DNIS?

General

Not identified

Not identified

Not identified

Systems

General General General

Not identified Not identified Not identified

Not identified Not identified Not identified

Not identified Not identified Not identified

PBX Not module specific Not module specific

Operations ecommerce Systems Systems & Operations Operations Operations Operations Systems Systems Business Systems Systems & Operations

General General General General General General General General General

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not module specific OTM OTM Business Application, OTM OTM, Connectors Not module specific eMail Center Not module specific Not module specific Interaction Center Intelligence OTM, IVR Integrator

General General

Not identified Not identified

Not identified Not identified

Not identified Not identified

Reporting Operations

General General General General General General General General

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Scripting OTM 1-to-1 Fulfillment, Workflow OTM Not module specific Not module specific Not module specific Not module specific

Operations Operations Business Operations Operations Systems Systems Systems

Process Process Process Process Setup Setup Setup Setup

General General General General General General

Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified

Not module specific Not module specific Not module specific MS + MFS Not module specific Not module specific

Systems Describe the inbound call flow(s). Operations Operations Business Training & Operations Business

Setup Process Describe the interaction center operation including number of agents, shifts, and hours. Setup Do mobile users have to be updated in real time, if not how will replication be handled Performance Do the agents require special training or licensing? Setup Do you have an ROI target for your investment? Metric

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Process Do you plan to do bulk eMail or Fulfillment campaigns? 1-to-1 Fulfillment, eMail Center, Marketing On-Line Not module specific Campaign Plus Recycling Not module specific Not module specific Not module specific OTM, IVR Integrator OTM, Connectors Not module specific Not module specific eMail Center, Interaction Blending

OBM Level II 2434 2435


General General Not identified Not identified

OBM Level III


Not identified Not identified

OBM Level IV
Not identified Not identified

Application
Not module specific Not module specific

OBM Row No.

Process

Category
ecommerce ecommerce

Process Analysis Questions


Do you need to cancel individual lines of an order placed through Internet Store in ERP applications? Do you need to ship Internet Store orders in partial consignments?

2436 2437 2438 2439 2440 2441 2442 2443 2444 2445 2446 2447 2448 2449 2450 2451 2452 2453 2454 2455 2456 2457 2458 2459 2460 2461 2462 2463 2464 2465 2466 2467 2468

General General General General General General General General General General

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Business ecommerce Operations ecommerce Do you use Web/EDI in your business? ecommerce Do you utilize workflow operations on the web? ecommerce Does the IVR support TCP/IP connectivity? Systems Does the PBX support TCP/IP connectivity or have a CTI link? Systems Does your company do business on line when they procure? ecommerce ecommerce Do you provide account management,maintanence / help desk services and field services operations on the web? Do you require feedback for predictive dials that are determined to be bad numbers? Do you use EDI (Electronic Data Interchange)?

Process Setup Setup Business Business Process Setup Setup Architecture Does your company have a portal web page that allow you to do business on the web with your trading partners? Architecture For Interaction Blending, if the above service plans vary by day of the week or hour of the day, define the schedules by campaign. Setup For Interaction Blending, what inbound call service levels should be maintained (percent of calls answered within n seconds) by campaign? Setup For Interaction Blending, what inbound eMail service levels should be maintained (percent of calls answered within n seconds) by campaign? Setup For Interaction Blending, what is the minimum number of agents that should always be calling outbound? Setup For Interaction Blending, what is the minimum number of agents that should always be servicing inbound calls? Setup For Interaction Blending, what is the minimum number of agents that should always be servicing inbound eMail? Setup For outbound campaigns, define any specific list segmentation criteria beyond time zone. Setup For outbound campaigns, define any specific targeting requirements such as 100% call attempt penetration before performing callbacks. Setup For outbound dialing, define your call back requirements for Answering Machine calls, by Campaign. Setup For outbound dialing, define your call back requirements for Busy calls, by Campaign. Setup For outbound dialing, define your call back requirements for Ring No Answer calls, by Campaign. Setup For outbound dialing, provide interaction blending vendor and version (if applicable) or plans to implement. Setup For outbound dialing, provide list management strategies, vendors (if applicable), list sources (including external purchases). Process For outbound dialing, provide predictive dialing vendor and version (if applicable) or plans to implement. Setup For Predictive Dialing, how many rings should be considered a "Ring No Answer". Setup For the IVR, provide the manufacturer's name, model name and number, software version, and features (if used). If not, what plans are in place to use an IVR? Setup For the PBX, provide the manufacturer's name, model name and number, software version, and features. Setup How are inbound callers identified? Process How are your sales people involved in web ordering? Process How complex are your products configuration requirements? Process How do you analyze and report the Internet Store's activities? Reporting How do you analyze marketing and sales programs? Business How do you communicate orders to your suppliers? Process

General

Not identified

Not identified

Not identified

Operations

General

Not identified

Not identified

Not identified

Interaction Blending eMail Center, Interaction Blending Interaction Blending Interaction Blending Interaction Blending Campaign Plus Campaign Plus Campaign Plus Recycling Campaign Plus Recycling Campaign Plus Recycling Interaction Blending Campaign Plus Predictive Predictive

Operations

General General General General General General General General General General General General General

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Operations Operations Operations Operations Operations Operations Operations Operations Operations Systems Operations Systems Operations

General General General General General General General General

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OTM, IVR Integrator OTM, Connectors Not module specific Not module specific Not module specific Not module specific Not module specific Not module specific

Systems Systems Systems & Operations ecommerce ecommerce ecommerce ecommerce ecommerce

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process How have the electronic commerce projects changed your company's business model? How long do campaigns typically run? How many agents will need to be configured for the automation? How many Field Service Engineers are there Business Process Setup Metric How many inbound campaigns are run concurrently ? Setup How many orders do you expect to process per day? Architecture How many outbound campaigns are run concurrently? Setup How many visitors do you expect per day? Architecture How should bounced messages and other responses to tagged eMail messages be handled? How will EDI impact the proposed system ? How will the other e-commerce projects impact / integrate with the proposed e-commerce project ? If fulfillment pieces are generated as part of the general business flow in the interaction center, describe the process. If fulfillment pieces are generated as part of the general business flow in the interaction center, provide the automation vendor, and version. If multiple interaction centers, describe any connectivity between them including data and telephony. If multiple interaction centers, describe call transfer flows between them (if any). If Nortel Telephony platform, do the inbound ACD queues have a CDN associated with them. This is a CTI requirement. If you use an in-house list building tool, can this tool provide a tab-delimited text file for list loading? Is the center inbound, outbound, or blended? Is the focus of your site business to business or business to consumer ? Process

OBM Level II 2469 2470 2471 2472 2473 2474 2475 2476 2477 2478 2479 2480 2481 2482 2483 2484 2485 2486 2487 2488 2489 2490 2491 2492 2493 2494 2495 2496 2497 2498 2499 2500 2501 2502 2503
General General General General General General General General General General General General General Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
Not module specific Not module specific Not module specific OTM Mobile Field Service Not module specific Not module specific Not module specific Not module specific eMail Center, Workflow Not module specific Not module specific 1-to-1 Fulfillment

OBM Row No.

Process

Category
ecommerce ecommerce Operations Operations Business Operations ecommerce Operations ecommerce Business ecommerce ecommerce Operations

Process Analysis Questions


How do you create personal views?

Process

General General General General General General General

Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified

1-to-1 Fulfillment Not module specific Not module specific PBX Campaign Plus List Loading Not module specific Not module specific Interaction Center Intelligence Interaction Center Intelligence Interaction Center Intelligence Interaction Center Intelligence OTM Not module specific Scripting Not module specific eMail Center, Workflow eMail Center, Workflow eMail Center, OTM eMail Center Scripting Interaction History??, Campaign Plus eMail Center

Systems Systems Operations Systems Operations Operations ecommerce Provide the actual Average Talk Time statistics for each call type and the goals. Operations Provide the actual Inbound Queue Abandonment Rate statistics and the goals. Operations Provide the actual Inbound Queue Service Level statistics and the goals.

Setup Setup Process Setup Setup Setup Architecture

General

Not identified

Not identified

Not identified

Process

General

Not identified

Not identified

Not identified

Metric

General

Not identified

Not identified

Not identified

Operations Provide the actual Queue Hold Time statistics for each inbound call type and the goals. Operations Systems & Operations Operations Business ecommerce Business Business Business Business Business What are the set of responses for each classification and provide samples of each? What business processes will be automated through scripting (for example: Surveys, Certain data collection)? What call outcomes, reasons, and results are used in the interaction center? What are the business requirements for processing structured eMail messages? What are the business requirements for processing unstructured eMail messages? What are the criteria for routing eMail messages to agents? What applications, modules, or other integration points will be required for scripting integration (if any)? What are the acceptable performance metrics for your site ?

Metric

General General General General General General General General General General

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Metric Provide the list of agent extensions being used in the interaction center. Setup Provide the location of each of the existing or planned interaction centers. Setup Process Architecture Process Process Process Process Process

General General

Not identified Not identified

Not identified Not identified

Not identified Not identified

Operations Business

Setup What customer data should be displayed in the eMail Center customer profile area? Process

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup Process Setup Process

OBM Level II 2504 2505 2506 2507


General General General General Not identified Not identified Not identified Not identified

OBM Level III


Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified

Application
Campaign Plus OTM, IVR Integrator Business Application, OTM eMail Center

OBM Row No.

Process

Category
Operations Operations Operations Business

Process Analysis Questions


What data elements are required to determine what calling list a customer should be placed? What data elements from the IVR do you want to use to make routing decisions? What data elements should trigger the screen pop for the business application, including the IVR if applicable? What eMail accounts will be accepted in the center? What hours of the day is the database not available due to administrative maintenance such as backups?

2508

General

Not identified

Not identified

Not identified

OTM, IVR Integrator, CampaignPlus, Interaction Blending, Predictive IVR Integrator, Interaction Blending, CampaignPlus, Predictive OTM, CTI OTM, CTI eMail Center eMail Center Not module specific Not module specific MS + MFS eMail Center Business Application, OTM Mobile Sales Not module specific 26 26 26 26 26 26 26 26 26

Operations What is the default corporate Internet browser (IE 5 w/Active Desktop is required for Administration)?

Process

2509 2510 2511 2512 2513 2514 2515 2516 2517 2518 2519 2520 2521 2522 2523 2524 2525 2526 2527 2528 2529 2530 2531 2532 2533 2534 2535 2536 2537 2538 2539

General General General General General General General General General General General General (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations Employee Relations

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Systems Systems Systems Business Business Systems & Operations Business Business Business Which Business Application form should display for a screen pop? Operations Business ecommerce Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Termination (LMDA only) Termination (LMDA only) Termination (LMDA only) Termination (LMDA only) Termination (LMDA only) Termination (LMDA only) Termination (LMDA only) Termination (LMDA only) General Do you do grievance tracking? General Will the Field Sales Reps be using laptops or palm tops Will your site be a stand alone site or support multiple mini-sites? What is the IP address of the IVR? What is the IP address of the PBX? What is the set of classifications that covers all eMail messages and provide samples of each? What knowledge base is being used and should it be migrated to MES or SMS? What media is integrated (or planned) with the interaction center (Fax, e-mail, web callback, web self-service, other)? What primary benefit are looking to receive from a interaction center automation? What telecoms / networking technology is planned for use with the mobile users Which agents should be able to process eMail messages by address.

Setup Setup Setup Process Process Setup Performance Setup Process Setup Setup Architecture How do you handle terminations? Process Are COBRA actives treated differently than terminations? Process How do you handle layoffs? Process How do you handle seasonal reductions in workforce? Process How do terminations affect other departments? Process How do you handle terminations? Process How do you handle layoffs? Process How do you handle seasonal reductions in workforce? Process How do terminations affect other departments? Process Does this entire process need to be approved? Setup If yes, by whom? Setup Will managers be allowed to terminate employees? Setup Are the termination reasons set in the base application? Setup If employee being terminated is a manager, is the change of direct reports required? Does the supervisor get a last day worked email? Does the employee get a last day worked email? Setup Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Termination? Do you do grievance tracking? Setup Process Process Setup Setup

Administrate Termination Management Manage Employee Process Control HR Administrate Termination Management Manage Employee Process Control HR Administrate Termination Management Manage Employee Process Control HR Administrate Termination Management Manage Employee Process Control HR Administrate Termination Management Manage Employee Process Control HR Administrate Termination Management Manage Employee Process Control HR Administrate Termination Management Manage Employee Process Control HR Administrate Termination Management Manage Employee Process Control HR Administrate Termination Management Manage Employee Process Control HR Administrate Termination Management Not identified Administrate Termination Management Not identified Administrate Termination Management Not identified Administrate Termination Management Not identified Administrate Termination Management Not identified Administrate Termination Management Not identified Administrate Termination Management Not identified Administrate Termination Management Not identified Manage Labor Relations Manage Labor Relations Manage Grievance Manage Grievance SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR HR HR

26 26

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Do you track disciplinary information? Employee Relations Employee Relations Information Management Information Management Manage Management Initiated Issues not identified Administrate Employee Records Administrate Employee Records Administer Disciplinary Actions Not identified Change Employee Information Change Employee Information HR HR HR HR 26 26 26 26 General What type of personal data do you need to maintain? Employee Tracking How do you maintain your Human Resources data? Maintenance How do you audit your Human Resources data? Maintenance Do you review requirements for validation rules or dependencies, (i.e. Human Resources data to be valid only when certain other values. Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Not identified Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Manage Leave Manage Leave Change Employee Information Change Employee Information HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 Validation Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking Other Employee Maintenance Leave Leave Maintenance Maintenance Setup What type of employee status changes occur and how are they handled? (FT to PT, LOA, union to non-union) Process Do these status changes affect an employee's benefits and tax elections? Setup, Process How do status changes affect an employees benefits and tax elections? Process How do you handle inter-departmental employee transfers? Process How do you handle inter-divisional employee transfers? Process How do you handle inter-company employee transfers? Process What does your retiree processing entail? Process What personal information do you maintain: Personal? (Name, race, etc.) Setup What personal information do you maintain: Address? (Primary, secondary residence, etc.) Setup What personal information do you maintain: Emergency Contacts? (Name, address, etc.) Setup What other information do you currently maintain on employees and other types of people that is important to your organization? Setup What job related (Assignment) data do you need to maintain? Setup What types of deductions do you need to track? (Benefits, child support, etc.) Setup What are your requirements for adding comments to your information? Process Do you have a leave accounting system? (Vacation, Sick, PTO) Setup, Process How do you track absences? Process How do you maintain your Human Resources data? Process How do you audit your Human Resources data? Process Do you review requirements for validation rules or dependencies, (i.e. Human Resources data to be valid only when certain other values. Setup What type of employee status changes occur and how are they handled? (FT to PT, LOA, union to non-union) Process How do status changes affect an employees benefits and tax elections? Process How do you handle inter-departmental employee transfers? Process How do you handle inter-divisional employee transfers? Process How do you handle inter-company employee transfers? Process What does your retiree processing entail? Process What personal information do you maintain: Personal? (Name, race, etc.) Setup What personal information do you maintain: Address? (Primary, secondary residence, etc.) Setup What personal information do you maintain: Emergency Contacts? (Name, address, etc.) Setup What other information do you currently maintain on employees and other types of people that is important to your organization? Setup What job related (Assignment) data do you need to maintain? Setup What types of deductions do you need to track? (Benefits, child support, etc.) Setup Process Process Setup, Performance Process

OBM Level II 2540 2541 2542 2543 2544 2545 2546 2547 2548 2549 2550 2551 2552 2553 2554 2555 2556 2557 2558 2559 2560 2561 2562 2563 2564 2565 2566 2567 2568 2569 2570 2571 2572 2573 2574 2575 2576
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Employee Relations

OBM Level III


Manage Management Initiated Issues

OBM Level IV
Administer Disciplinary Actions

Application
HR

OBM Row No.

Process
26

Category
General

Process Analysis Questions


Do you track disciplinary information?

Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management

Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records

Not identified Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Not identified Not identified Not identified Not identified Not identified Not identified Not identified

HR HR HR HR HR HR HR HR HR HR HR HR HR

26 26 26 26 26 26 26 26 26 26 26 26 26

Validation Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Maintenance Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking Other

217359212.xls.ms_office Page 74

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Do you have a leave accounting system? (Vacation, Sick, PTO) Information Management Information Management Information Management Information Management Information Management Information Management Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Manage Leave Manage Leave Change Employee Information Change Employee Information Change Employee Information Change Employee Information HR HR SSHR SSHR SSHR SSHR 26 26 Leave How do you track absences? Leave Professional Information Professional Information Professional Information Professional Information Professional Information Professional Information Professional Information Professional Information Professional Information Professional Information Professional Information Deploy Person (LMDA only) Deploy Person (LMDA only) Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Process If employees are allowed to update Education & Qualifications, do changes need to be approved? If yes, by whom? Will managers be allowed to update or view only an employee's Education & Qualifications? If neither, should this section be hidden? Will employees be allowed to update or view only Professional Awards information? If neither, should this section be hidden? If employees are allowed to update Professional Awards information, do changes need to be approved? If yes, by whom? Will managers be allowed to update or view only an employee's Professional Awards information? If neither, should this section be hidden? Setup Setup Setup Setup Setup, Process

OBM Level II 2577 2578 2579 2580 2581 2582 2583 2584 2585 2586 2587 2588 2589 2590 2591 2592 2593 2594 2595
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Information Management

OBM Level III


Administrate Employee Records

OBM Level IV
Not identified

Application
HR

OBM Row No.

Process
26

Category
Employee Maintenance

Process Analysis Questions


What are your requirements for adding comments to your information?

Information Management Information Management Information Management

Administrate Employee Records Administrate Employee Records Administrate Employee Records

Change Employee Information Change Employee Information Change Employee Information

SSHR SSHR SSHR

Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management

Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records

Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information

SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR

2596 2597 2598 2599 2600

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management

Information Management

Administrate Employee Records

Change Employee Information

SSHR

Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment

Information Management Information Management Information Management Information Management

Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records

Change Employee Information Change Employee Information Change Employee Information Change Employee Information

SSHR SSHR SSHR SSHR

2601 2602 2603 2604 2605

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management

Information Management Information Management Information Management Information Management Information Management

Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records

Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information

SSHR SSHR SSHR SSHR SSHR

Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment

2606 2607 2608

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management

Information Management Information Management Information Management

Administrate Employee Records Administrate Employee Records Administrate Employee Records

Change Employee Information Change Employee Information Change Employee Information

SSHR SSHR SSHR

Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment

Setup Will employees be allowed to update or view only Work Preference information? If neither, should this section be hidden? Setup If employees are allowed to update Work Preference information, do changes need to be approved? If yes, by whom? Setup Will managers be allowed to update or view only an employee's Work Preference information? If neither, should this section be hidden? Setup Will employees be allowed to update or view only their Resume in the database? If neither, should this section be hidden? Setup If employees are allowed to update Resume, do changes need to be approved? If yes, by whom? Setup Will managers be allowed to update or view only an employee's Resume? If neither, should this section be hidden? Setup Does this entire process need to be approved? Setup If yes, by whom?? Setup Will managers be allowed to change an employee's assignment records? Setup Does anyone need to be notified of this change? Setup Do managers change organization information? Setup When viewing 'more information' on the Organization, are all necessary setups complete in base application? (Organization Type, Work Hours, Frequency, Normal Start Time, Normal End Time all need to be completed for each Organization.) Setup Does the enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the Organization the employee is in? Setup Do managers change job information? Setup Does the organization need to see a job description? Setup Does the organization need to see the status of the manager flag? Setup When viewing 'more information' on the Job, are all necessary setups complete in base application? (FLSA Status, Valid Grades, Evaluation System, Job Evaluation Score, Evaluation Units of Measure, Evaluation Date all need to be completed for each Job.) Setup Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the job the employee is in? Setup Does the enterprise want to require a position be entered? Setup Do managers change position information? Setup Does the organization need to see a position description? Setup When viewing 'more information' on the Position, are all necessary setups complete in base application? (Position Description, Location, Work Hours, Frequency, Normal Start Time, Normal End Time, Valid Grades, Evaluation System, Position Evaluation Score) Setup Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the position the employee is in? Setup Do managers change grade information? Setup

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance

OBM Level II
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management

OBM Level III

OBM Level IV

Application

OBM Row No.

Process

Category

Process Analysis Questions


When viewing 'more information' on the Grade, are all necessary setups complete in base application. Grade Minimum, Grade Maximum, Currency, Units, Grade Restricting Salary, Valid for Job, Valid for Position, all need to be completed for each Grade. Does the organization need descriptive flexfield segments, held on the employee's assignment, concerning the grade the employee is in?

2609 2610 2611 2612 2613 2614 2615 2616 2617 2618 2619 2620 2621 2622 2623

Information Management

Administrate Employee Records

Change Employee Information

SSHR

Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Assignment Deploy Person Location Deploy Person Location Deploy Person Location Deploy Person Hours

Setup

Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management

Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records

Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information

SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR

Setup Do managers need to see grade point information? Setup Do managers need to see grade ceiling information? Setup Do managers change grade step information? Setup Do managers get an error or message to appear when element link conditions will be violated? Does the organization use positions, if so should they be required? Do managers need to see Person Group information? Setup If yes, does this information need to be updated? Setup Does the organization need to see the assignment status? Setup Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the assignment status the employee is in? Will managers be allowed to change an employee's location? Setup Is the location required? Setup Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the location? Will managers be allowed to change an employee's work hours & schedule? Are all necessary setup steps complete in the base application? (Work schedule, Work Hours, Frequency, Normal Start Time, Normal End Time, Timecard Required, Time Card Approver, Shift, Employment Category) Setup Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Hours? Will managers be allowed to change an employee's pay rate? Will managers be allowed to associate performance review/ratings for this change in pay rate? Will multiple component pay rate changes be allowed? Does the enterprise want to set the maximum % rate change allowed? Setup Does the enterprise want to display the Group Ranking? Setup Does the enterprise want to display the Currency Code? Setup Does the enterprise want to display a Euro conversion? Setup Does the enterprise want to display the Currency Code? Setup Setup Setup Setup Setup Setup Setup Setup

Information Management Information Management Information Management Information Management Information Management

Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records

Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information

SSHR SSHR SSHR SSHR SSHR

Setup

2624 2625 2626 2627 2628 2629 2630 2631 2632 2633 2634 2635 2636 2637 2638 2639 2640 2641 2642

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management

Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management

Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records

Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information

SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR

Deploy Person Hours Deploy Person Hours Deploy Person - Pay Rate Deploy Person - Pay Rate Deploy Person - Pay Rate Deploy Person - Pay Rate Deploy Person - Pay Rate Deploy Person - Pay Rate Deploy Person - Pay Rate Deploy Person - Pay Rate Deploy Person - Pay Rate Deploy Person - Pay Rate

Information Management Information Management Information Management Information Management Information Management Information Management Information Management

Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records

Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information

SSHR SSHR SSHR SSHR SSHR SSHR SSHR

Setup Does the enterprise want to display a Warning or an Error if the new pay rate exceeds the grade range? Or display neither? Setup Does the enterprise want to display a Warning or an Error if the assignment is the grade step placement? Or display neither? Setup Does the enterprise want to display a Warning or an Error if the new Deploy Person - Pay percentage exceeds the maximum % rate change allowed? Or display neither? Rate Setup Deploy Person - Pay Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Pay Rate? Rate Setup Deploy Person - Pay Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Pay Rate Components? Rate Setup Does the manager need to change just a single SIT type? Deploy Person - SIT Setup Does the manager need to change a multiple SIT types? Deploy Person - SIT Setup Does the manager need to change all SIT types? Deploy Person - SIT Setup Does the manager need to view SIT's for only certain Person Types? Deploy Person - SIT Setup

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup Setup Setup Setup

OBM Level II 2643 2644 2645 2646


(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Information Management Information Management Information Management Information Management

OBM Level III


Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records

OBM Level IV
Change Employee Information Change Employee Information Change Employee Information Change Employee Information

Application
SSHR SSHR SSHR SSHR

OBM Row No.

Process

Category

Process Analysis Questions


Does the manager need to change SIT's for only certain Person Types?

2647 2648 2649 2650 2651 2652 2653 2654 2655 2656 2657 2658 2659 2660 2661 2662 2663 2664 2665 2666 2667 2668 2669 2670 2671 2672 2673 2674 2675 2676 2677 2678

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management

Information Management

Administrate Employee Records

Change Employee Information

SSHR

Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management

Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records

Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information

SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR

Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management

Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records

Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information

SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR

Deploy Person - SIT Does this entire process need to be approved? Change Conditions (LMDA only) If yes, by whom? Change Conditions (LMDA only) Change Conditions - Will managers be allowed to change an employee's grade scale? Grade When viewing 'more information' on the Grade, are all necessary setups complete in base application? (Grade Minimum, Grade Maximum, Currency, Change Conditions - Units, Grade Restricting Salary, all need to be completed for each Grade.) Grade Does the organization need descriptive flexfield segments, held on the Change Conditions - employee's assignment, concerning the grade the employee is in? Grade Change Conditions - Do managers need to see grade point information? Grade Change Conditions - Do managers need to see grade ceiling information? Grade Change Conditions - Do managers change grade step information? Grade Change Conditions Grade Change Conditions - Will managers be allowed to change an employee's location? Location Change Conditions - Is the location required? Location Change Conditions - Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the location? Location Change Conditions - Will managers be allowed to change an employee's work hours & schedule? Hours Change Conditions - Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Hours? Hours Change Conditions - Will managers be allowed to change an employee's pay rate? Pay Rate Change Conditions - Will managers be allowed to associate performance review/ratings for this change in pay rate? Pay Rate Change Conditions - Will multiple component pay rate changes be allowed? Pay Rate Change Conditions - Does the enterprise want to set the maximum % rate change allowed? Pay Rate Change Conditions - Does the enterprise want to display the Group Ranking? Pay Rate Change Conditions - Does the enterprise want to display the Currency Code? Pay Rate Change Conditions - Does the enterprise want to display a Euro conversion? Pay Rate Change Conditions - Does the enterprise want to display the Currency Code? Pay Rate Change Conditions - Does the enterprise want to display a Warning or an Error if the new pay rate exceeds the grade range? Or display neither? Pay Rate Change Conditions - Does the enterprise want to display a Warning or an Error if the assignment is the grade step placement? Or display neither? Pay Rate Does the enterprise want to display a Warning or an Error if the new Change Conditions - percentage exceeds the maximum % rate change allowed? Or display neither? Pay Rate Change Conditions Pay Rate Change Conditions Pay Rate Change of Hours (LMDA only) Change of Hours (LMDA only) Change of Hours Hours Change of Hours Hours Change of Hours Pay Rate Change of Hours Pay Rate Change of Hours Pay Rate Change of Hours Pay Rate Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Pay Rate? Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Pay Rate Components? Does this entire process need to be approved? If yes, by whom??

Setup

Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup

Setup Setup Setup Setup Setup

Will managers be allowed to change an employee's work hours & schedule? Setup Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Hours? Will managers be allowed to change an employee's pay rate? Will managers be allowed to associate performance review/ratings for this change in pay rate? Will multiple component pay rate changes be allowed? Does the enterprise want to set the maximum % rate change allowed? Setup Setup Setup Setup Setup

217359212.xls.ms_office Page 77

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup Does the enterprise want to display the Currency Code? Setup Does the enterprise want to display a Euro conversion? Setup Does the enterprise want to display the Currency Code? Setup Does the enterprise want to display a Warning or an Error if the new pay rate exceeds the grade range? Or display neither? Setup Does the enterprise want to display a Warning or an Error if the assignment is the grade step placement? Or display neither? Setup Does the enterprise want to display a Warning or an Error if the new percentage exceeds the maximum % rate change allowed? Or display neither? Setup Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Pay Rate? Setup Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Pay Rate Components? Setup Does this entire process need to be approved? Setup If yes, by whom? Setup Will managers be allowed to change an employee's location? Setup Is the location required? Setup Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the location? Setup Does this entire process need to be approved? Setup If yes, by whom? Setup Will managers be allowed to change an employee's assignment records? Setup Does anyone need to be notified of this change? Setup Do managers change organization information? Setup When viewing 'more information' on the Organization, are all necessary setups complete in base application? (Organization Type, Work Hours, Frequency, Normal Start Time, Normal End Time all need to be completed for each Organization.) Setup Does the enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the Organization the employee is in? Setup Do managers change job information? Setup Does the organization need to see a job description? Setup Does the organization need to see the status of the manager flag? Setup When viewing 'more information' on the Job, are all necessary setups complete in base application? (FLSA Status, Valid Grades, Evaluation System, Job Evaluation Score, Evaluation Units of Measure, Evaluation Date all need to be completed for each Job.) Setup Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the job the employee is in? Setup Does the enterprise want to require a position be entered? Setup Do managers change position information? Setup Does the organization need to see a position description? Setup When viewing 'more information' on the Position, are all necessary setups complete in base application? (Position Description, Location, Work Hours, Frequency, Normal Start Time, Normal End Time, Valid Grades, Evaluation System, Position Evaluation Score) Setup Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning the position the employee is in? Setup Do managers change grade information? Setup When viewing 'more information' on the Grade, are all necessary setups complete in base application? (Grade Minimum, Grade Maximum, Currency, Units, Grade Restricting Salary, Valid for Job, Valid for Position, all need to be completed for each Grade.) Setup

OBM Level II 2679 2680 2681 2682 2683 2684 2685 2686 2687 2688 2689 2690 2691 2692 2693 2694 2695 2696 2697
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Information Management Information Management Information Management Information Management Information Management Information Management

OBM Level III


Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records

OBM Level IV
Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information

Application
SSHR SSHR SSHR SSHR SSHR SSHR

OBM Row No.

Process

Category
Change of Hours Pay Rate Change of Hours Pay Rate Change of Hours Pay Rate Change of Hours Pay Rate Change of Hours Pay Rate Change of Hours Pay Rate Change of Hours Pay Rate Change of Hours Pay Rate Change of Hours Pay Rate Change Location (LMDA only) Change Location (LMDA only) Change Location (LMDA only) Change Location (LMDA only) Change Location (LMDA only) Promotion (LMDA only) Promotion (LMDA only) Promotion Assignment Promotion Assignment Promotion Assignment

Process Analysis Questions


Does the enterprise want to display the Group Ranking?

Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management

Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records

Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information

SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR

2698 2699 2700 2701 2702

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management

Information Management

Administrate Employee Records

Change Employee Information

SSHR

Promotion Assignment Promotion Assignment Promotion Assignment Promotion Assignment Promotion Assignment

Information Management Information Management Information Management Information Management

Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records

Change Employee Information Change Employee Information Change Employee Information Change Employee Information

SSHR SSHR SSHR SSHR

2703 2704 2705 2706 2707

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management

Information Management Information Management Information Management Information Management Information Management

Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records

Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information

SSHR SSHR SSHR SSHR SSHR

Promotion Assignment Promotion Assignment Promotion Assignment Promotion Assignment Promotion Assignment

2708 2709 2710

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management

Information Management Information Management Information Management

Administrate Employee Records Administrate Employee Records Administrate Employee Records

Change Employee Information Change Employee Information Change Employee Information

SSHR SSHR SSHR

Promotion Assignment Promotion Assignment Promotion Assignment

2711

(HR) Human Resource Management

Information Management

Administrate Employee Records

Change Employee Information

SSHR

Promotion Assignment

217359212.xls.ms_office Page 78

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup Do managers need to see grade point information? Setup Do managers need to see grade ceiling information Setup Do managers change grade step information? Setup Do managers an error or message to appear when element link conditions will be violated? Does the organization use positions, if so should they be required? Will managers be allowed to change an employee's pay rate? Setup Will managers be allowed to associate performance review/ratings for this change in pay rate? Will multiple component pay rate changes be allowed? Does the enterprise want to set the maximum % rate change allowed? Setup Does the enterprise want to display the Group Ranking? Setup Does the enterprise want to display the Currency Code? Setup Does the enterprise want to display a Euro conversion? Setup Does the enterprise want to display the Currency Code? Setup Does the enterprise want to display a Warning or an Error if the new pay rate exceeds the grade range? Or display neither? Setup Does the enterprise want to display a Warning or an Error if the assignment is the grade step placement? Or display neither? Setup Does the enterprise want to display a Warning or an Error if the new percentage exceeds the maximum % rate change allowed? Or display neither? Setup Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Pay Rate? Setup Does the Enterprise need descriptive flexfield segments, held on the employee's assignment, concerning Pay Rate Components? Setup Does the manager need to change just a single SIT type? Setup Does the manager need to change a multiple SIT types? Setup Does the manager need to change all SIT types? Setup Does the manager need to view SIT's for only certain Person Types? Setup Does the manager need to change SIT's for only certain Person Types? Setup Do you have security requirements on who can enter data for Human Resources? (e.g. by company? by cost center?) Process Do you have security reports on who can run Human Resources reports? (by company, by cost center etc.) Setup, Process Will there need to be terminal security for Human Resources? Setup Do you run security reports on a regular basis for Human Resources? Process Do you have documentation on your current system security requirements for Human Resources? Process Map each GL user to a menu structure. Will any new ones need to be created for Human Resources? Setup, Process What other events are significant in your management of human resources? Explain. Process Will employees be tracked? Setup, Process Will ex-employees be tracked? Setup, Process Will retirees be tracked? Setup, Process Will contractors be tracked? Setup, Process Will recruiters be tracked? Setup, Process Will other contacts be tracked? Setup, Process Setup Setup Setup Setup

OBM Level II 2712 2713 2714 2715 2716 2717 2718 2719 2720 2721 2722 2723 2724 2725 2726 2727 2728 2729 2730 2731 2732 2733 2734 2735 2736 2737 2738 2739 2740 2741 2742 2743 2744 2745 2746 2747 2748
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management

OBM Level III


Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records

OBM Level IV
Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information

Application
SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR

OBM Row No.

Process

Category
Promotion Assignment Promotion Assignment Promotion Assignment Promotion Assignment Promotion Assignment Promotion Assignment Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - Pay Rate Promotion - SIT Promotion - SIT Promotion - SIT Promotion - SIT Promotion - SIT

Process Analysis Questions


Does the organization need descriptive flexfield segments, held on the employee's assignment, concerning the grade the employee is in?

Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management

Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Administrate Employee Records Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Change Employee Information Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR HR HR HR HR HR HR HR HR HR HR HR HR HR 26 26 26 26 26 26 26 26 26 26 26 26 26

Security Security Security Security Security Interfaces Employee Maintenance Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking

217359212.xls.ms_office Page 79

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup, Process Will trustees be tracked? Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified HR HR HR HR HR PAY HR HR HR HR HR HR HR HR HR HR HR 26 26 26 26 26 27 26 26 26 26 26 26 26 26 26 26 26 Employee Tracking Will board members be tracked? Employee Tracking What benefit does this data provide to your organization as a whole? Employee Tracking Employee Maintenance Employee Tracking Interfaces General General General General Demographics Demographics Business Process Reengineering Business Process Reengineering Business Process Reengineering Business Process Reengineering Interfaces Process Do you need to track employee relocation information for special employee groups? E.g. executives and sales force. Process What benefit does this data provide to certain entities within the organization? Process Are there any other interfaces to other systems (Mainframe, PC, manual) you have not told us about? Process What was reason for purchasing/upgrading to this Oracle Human Resource application? Process What is the purpose of the relevant human resources systems/processes? Process What is the origin of the relevant human resources systems/processes (vendor or in-house)? Process Is there an existing entity relationship (E-R) diagram of the current human resources application? Process Describe the current geographical distribution of your business and/or employees? Setup, Process Describe the geographical distribution of your business and/or employees in the foreseeable future? Setup, Process What business areas and/or operations are targeted for improvement? Process, Metric What business areas and/or operations are targeted for re-engineering? Process, Metric Which of these business areas and/or operations are highest priority? Medium priority? Low priority? Setup, process How do you see the application resolving your current deficiencies/issues? Metric Define your interfaces/information to other systems/users for Payroll System/Department? Process Do you currently use or plan to install an Interactive Voice Response (IVR) or scanning technology system for human resources/benefits? Process Are there any other interfaces to other systems (Mainframe, PC, manual) you have not told us about? Process What are your on-line help/documentation requirements? Process How are the hierarchies or organization charts structured? (Samples) Setup Number of other persons associated with organization/company (i.e. Retirees, ex-employees, volunteers, Board members)? Metric Describe your management reporting structure? Setup, process Describe your financial reporting structure? Setup, process How many Federal and State Employer Identification Numbers (EINs) do you have? Metric How many Federal and State Employer Identification Numbers (EINs) do you plan to have in the next one-two years? Metric How are your organization charts generated? Process How many views of your organization(s) do you have? Setup, process How often do your organizational structures change? Process How many worksites/locations does your organization/company operate? Metric In which countries are your company worksites located? Setup In which states are your company worksites located? Setup In which counties/localities are your company worksites located? Setup Does your organization/company have unions? Setup How many unions do you have? Metric How many bargaining units do you have? Metric Setup, Process Setup, Process

OBM Level II 2749 2750 2751 2752 2753 2754 2755 2756 2757 2758 2759 2760 2761 2762 2763 2764 2765 2766 2767 2768 2769 2770 2771 2772 2773 2774 2775 2776 2777 2778 2779 2780 2781 2782 2783 2784 2785
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Information Management

OBM Level III


Not identified

OBM Level IV
Not identified

Application
HR

OBM Row No.

Process
26

Category
Employee Tracking

Process Analysis Questions


Will volunteers be tracked?

Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR

26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26

Interfaces Interfaces General Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational

217359212.xls.ms_office Page 80

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Metric Setup Setup, Metric When will the existing union contract expire? Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified HR HR HR HR, PO ALL HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR PAY PAY PAY PAY PAY PAY PAY PAY PAY 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 27 27 27 27 27 27 27 27 27 Organizational How many different contracts are negotiated? Organizational Organizational Organizational Which manual operations/processes do you need to automate? Other Do you have any HR Data in Lotus 1-2-3? Other Do you have any HR Data in D-base? Other Do you have any HR Data in Excel? Other Do you have any HR Data in WordPerfect? Other Do you have any HR Data in Word? Other Do you have any HR Data in other programs? Other Other Other Other Security Security Security Security Who is responsible for maintaining your security profiles? (DBA, IS) Security By type of user, define what data is available for viewing? Security By type of user, define what data is available for updating? Security By type of user, define what data is available for deleting? Security By type of function, define the levels of the organization that are available? Security By type of function, define the types of employees that are available? Security By type of function, define the type of data that is available? Security Define any additional security requirements. Security Security Security Security Do you run security reports on a regular basis for Payroll? Security Security Security Organizational Organizational Demographics Process Do you have documentation on your current system security requirements for Payroll? Process Map each GL user to a menu structure. Will any new ones need to be created for Payroll? Setup, process Describe your companies organization. Setup Include any organization hierarchy charts. Setup How many states and countries, if applicable, do you pay employees? Setup, Metric Do you have security requirements on who can enter data for Payroll? (e.g. by company? by cost center?) Do you have security requirements on who can run Payroll reports? (by company, by cost center etc.) Will there need to be terminal security for Payroll? Setup, Process Process, Performance Process Setup, process Setup Setup, Process Setup, Process Setup, Process Setup, Process Setup, Process Process How many key users have/will have access to the human resources applications? How many casual users have/will have access to the human resources applications? Is there information you wish to maintain on employees and other people types that you currently do not store electronically? What is the total number of users who have/will have access to the human resources applications? How many users (key & casual) have/will have access to the human resources applications for updating information? How many users (key & casual) have/will have access to the human resources applications for reporting needs only? At what levels do you currently secure users? (Company, organization, field) Process Metric, Performance Metric, Performance Setup, Performance Metric Metric Metric Setup, Process Process Process Process Process Process Process What differences/commonalties are there between the different contract benefits offerings? Describe your other reporting hierarchies? Metric Setup, Process Setup Setup, Process

OBM Level II 2786 2787 2788 2789 2790 2791 2792 2793 2794 2795 2796 2797 2798 2799 2800 2801 2802 2803 2804 2805 2806 2807 2808 2809 2810 2811 2812 2813 2814 2815 2816 2817 2818 2819 2820 2821 2822 2823
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Information Management Information Management Information Management

OBM Level III


Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified

Application
HR HR HR

OBM Row No.

Process
26 26 26

Category
Organizational Organizational Organizational

Process Analysis Questions


Approximately what percentage of your employee population is associated with these unions? Which divisions or companies or subsidiaries or locations have union affiliations? What are the are the durations of your union contracts?

217359212.xls.ms_office Page 81

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process, Metric Do you have any payroll data in: Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified PAY PAY PAY PAY PAY PAY PAY HR PAY PAY HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR PAY HR HR HR HR HR HR HR 27 27 27 27 27 27 27 26 27 27 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 27 26 26 26 26 26 26 26 Other Lotus 1-2-3 Other Dbase? Other Excel? Other WordPerfect? Other Word? Other Others? Other Employee Tracking Technology What are your on-line help/documentation needs? Other Security Security Security Security Security Interfaces Employee Maintenance Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Tracking Employee Maintenance Employee Tracking Interfaces General General General General Demographics Demographics Business Process Reengineering Process Do you have security requirements on who can enter data for Human Resources? (e.g. by company? by cost center?) Process Do you have security reports on who can run Human Resources reports? (by company, by cost center etc.) Setup, process Will there need to be terminal security for Human Resources? Setup Do you run security reports on a regular basis for Human Resources? Process Do you have documentation on your current system security requirements for Human Resources? Process Map each GL user to a menu structure. Will any new ones need to be created for Human Resources? Setup, process What other events are significant in your management of human resources? Explain. Process Will employees be tracked? Setup, process Will ex-employees be tracked? Setup, process Will retirees be tracked? Setup, process Will contractors be tracked? Setup, process Will recruiters be tracked? Setup, process Will other contacts be tracked? Setup, process Will volunteers be tracked? Setup, process Will trustees be tracked? Setup, process Will board members be tracked? Setup, process What benefit does this data provide to your organization as a whole? Process Do you need to track employee relocation information for special employee groups? E.g. executives and sales force. Process What benefit does this data provide to certain entities within the organization? Process Are there any other interfaces to other systems (Mainframe, PC, manual) you have not told us about? Process What was reason for purchasing/upgrading to this Oracle Human Resource application? Process What is the purpose of the relevant human resources systems/processes? Process What is the origin of the relevant human resources systems/processes (vendor or in-house)? Process Is there an existing entity relationship (E-R) diagram of the current human resources application? Process Describe the current geographical distribution of your business and/or employees? Setup, process Describe the geographical distribution of your business and/or employees in the foreseeable future? Setup, process What business areas and/or operations are targeted for improvement? Process, Metric What benefit will storing data that you currently do not store electronically provide to your organization? Do you have needs for scanning? Process Process Process Process Process Process Process Process Process

OBM Level II 2824 2825 2826 2827 2828 2829 2830 2831 2832 2833 2834 2835 2836 2837 2838 2839 2840 2841 2842 2843 2844 2845 2846 2847 2848 2849 2850 2851 2852 2853 2854 2855 2856 2857 2858 2859 2860 2861
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Information Management

OBM Level III


Not identified

OBM Level IV
Not identified

Application
PAY

OBM Row No.

Process
27

Category
General

Process Analysis Questions


Do you have any unions or bargaining units? (How many?

217359212.xls.ms_office Page 82

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process, Metric How do you see the application resolving your current deficiencies/issues? Metric Define your interfaces/information to other systems/users for Payroll System/Department? Do you currently use or plan to install an Interactive Voice Response (IVR) or scanning technology system for human resources/benefits? Process

OBM Level II 2862 2863 2864 2865 2866 2867 2868 2869 2870 2871 2872 2873 2874 2875 2876 2877 2878 2879 2880 2881 2882 2883 2884 2885 2886 2887 2888 2889 2890 2891 2892 2893 2894 2895 2896 2897 2898
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Information Management Information Management Information Management

OBM Level III


Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified

Application
HR HR HR

OBM Row No.

Process
26 26 26

Category
Business Process Reengineering Business Process Reengineering Interfaces

Process Analysis Questions


What business areas and/or operations are targeted for re-engineering?

Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR, PO HR HR HR HR HR HR HR HR HR

26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26

Interfaces Interfaces General Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Organizational Other Other Other Other Other Other Other Security Security

Process Are there any other interfaces to other systems (Mainframe, PC, manual) you have not told us about? Process What are your on-line help/documentation requirements? Process How are the hierarchies or organization charts structured? (Samples) Setup Number of other persons associated with organization/company (i.e. Retirees, ex-employees, volunteers, Board members)? Metric Describe your management reporting structure? Setup, process Describe your financial reporting structure? Setup, process How many Federal and State Employer Identification Numbers (EINs) do you have? Metric How many Federal and State Employer Identification Numbers (EINs) do you plan to have in the next one-two years? Metric How are your organization charts generated? Process How many views of your organization(s) do you have? Setup, process How often do your organizational structures change? Process How many worksites/locations does your organization/company operate? Metric In which countries are your company worksites located? Setup In which states are your company worksites located? Setup In which counties/localities are your company worksites located? Setup Does your organization/company have unions? Setup How many unions do you have? Metric How many bargaining units do you have? Metric Which divisions or companies or subsidiaries or locations have union affiliations? Setup What are the are the durations of your union contracts? Setup, metric When will the existing union contract expire? Setup, process How many different contracts are negotiated? Metric What differences/commonalties are there between the different contract benefits offerings? Setup, process Describe your other reporting hierarchies? Setup Do you have any HR Data in Lotus 1-2-3? Process Do you have any HR Data in D-base? Process Do you have any HR Data in Excel? Process Do you have any HR Data in WordPerfect? Process Do you have any HR Data in Word? Process Do you have any HR Data in other programs? Process Is there information you wish to maintain on employees and other people types that you currently do not store electronically? Setup, performance What is the total number of users who have/will have access to the human resources applications? Metric How many users (key & casual) have/will have access to the human resources applications for updating information? Metric

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Metric Setup, process Who is responsible for maintaining your security profiles? (DBA, IS) Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Perform Reporting Perform Reporting Perform Reporting Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Prepare Non/Regulatory and Statutory Reporting HR HR HR HR HR HR HR HR PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY HR PAY PAY HR HR HR HR HR HR HR HR 26 26 26 26 26 26 26 26 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 26 27 27 26 26 26 26 26 26 26 26 Security By type of user, define what data is available for viewing? Security By type of user, define what data is available for updating? Security By type of user, define what data is available for deleting? Security By type of function, define the levels of the organization that are available? Security By type of function, define the types of employees that are available? Security By type of function, define the type of data that is available? Security Define any additional security requirements. Security Security Security Security Do you run security reports on a regular basis for Payroll? Security Security Security Organizational Organizational Demographics General Other Other Other Other Other Other Other Employee Tracking Technology Other Business Process Reengineering Business Process Reengineering Business Process Reengineering Business Process Reengineering Business Process Reengineering Reporting Reporting Reporting Process Do you have documentation on your current system security requirements for Payroll? Process Map each GL user to a menu structure. Will any new ones need to be created for Payroll? Setup, process Describe your companies organization. Setup Include any organization hierarchy charts. Setup How many states and countries, if applicable, do you pay employees? Setup, Metric Do you have any unions or bargaining units? (How many? Process, Metric Do you have any payroll data in: Process Lotus 1-2-3 Process Dbase? Process Excel? Process WordPerfect? Process Word? Process Others? Process What benefit will storing data that you currently do not store electronically provide to your organization? Process Do you have needs for scanning? Process What are your on-line help/documentation needs? Process Which operations/processes do you want to streamline for Human Resources? Process Which operations/processes do you want to eliminate for Human Resources? Process Are there any time-intensive Human Resources operations/processes that need to be addressed? Process Which operations/processes do you want to streamline for Human Resources? Process Which operations/processes do you want to eliminate for Human Resources? Process What business performance statistics do you monitor for Human Resources? Process What are your Human Resources reporting requirements with respect to functional vs. foreign currencies? Setup, Process What are your Human Resources reporting requirements with respect to summary or detail formats? Obtain report listing. Setup, Process Do you have security requirements on who can enter data for Payroll? (e.g. by company? by cost center?) Do you have security requirements on who can run Payroll reports? (by company, by cost center etc.) Will there need to be terminal security for Payroll? Setup, process Process, Performance Process Setup, process Setup Setup, process Setup, process Setup, process Setup, process Setup, process Process

OBM Level II 2899 2900 2901 2902 2903 2904 2905 2906 2907 2908 2909 2910 2911 2912 2913 2914 2915 2916 2917 2918 2919 2920 2921 2922 2923 2924 2925 2926 2927 2928 2929 2930 2931 2932 2933 2934 2935 2936
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Information Management Information Management

OBM Level III


Not identified Not identified

OBM Level IV
Not identified Not identified

Application
HR HR

OBM Row No.

Process
26 26

Category
Security Security

Process Analysis Questions


How many users (key & casual) have/will have access to the human resources applications for reporting needs only? At what levels do you currently secure users? (Company, organization, field)

217359212.xls.ms_office Page 84

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance

OBM Level II
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management

OBM Level III

OBM Level IV

Application

OBM Row No.

Process

Category

Process Analysis Questions


What reports do you currently generate to meet your Human Resources reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies.

2937 2938 2939 2940 2941 2942 2943 2944 2945 2946 2947 2948 2949 2950 2951 2952 2953 2954 2955 2956 2957 2958 2959 2960 2961 2962 2963 2964 2965 2966 2967 2968 2969 2970 2971

Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management

Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting

Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Regulatory and Statutory Reporting Prepare Regulatory and Statutory Reporting Prepare Regulatory and Statutory Reporting Prepare Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting

HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR

26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting What is the criteria for determining who should receive a copy of any Human Resources report? How do you update a Human Resources reports distribution list? Is there any Human Resources reporting requirement that your current set of reports does not meet? Are Human Resources reports standard across multiple Sets of Books, for example, subsidiaries? Are Human Resources reports standard across multiple levels within a Set of Books, i e., divisions? What account codes and/or descriptions are required on Human Resources reports? Do you provide a "key" of content/information somewhere on the Human Resources report? What Human Resources reports are grouped together on a regular basis and printed in one print run? (report set) Who receives a copy of the Human Resources reports?

Setup, process Setup Setup Setup Setup Setup Setup, process Process Process

Information Management Information Management Information Management Information Management Information Management Information Management

Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting

HR HR HR HR HR HR

26 26 26 26 26 26

Reporting Reporting Reporting Reporting Reporting Reporting

Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management

Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting

HR HR HR HR HR HR HR PAY PAY PAY

26 26 26 26 26 26 26 27 27 27

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

Information Management Information Management

Perform Reporting Perform Reporting

PAY PAY

27 27

Reporting Reporting

Process Is the process to update a Human Resources reports distribution list documented? Process How long does it take to update a Human Resources reports distribution list? Process How long should it take to update a Human Resources reports distribution list? Process Who performs the tasks associated with updating a Human Resources reports distribution list? Process Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Human Resources reports? Setup, process Do some of these Human Resources reports belong in report sets? Always being run together? Setup Do the separate business units run their own Human Resources reports? Process, Performance What type of printers do you run Human Resources reports (including required legislative reports, etc.) on? Where are they located? Setup, Performance Do you run Human Resources reports for different companies or cost centers? Process Do you need company wide/consolidation reporting? Process Do you need divisional/departmental/cost center reporting? Process Who is currently responsible for creating or changing reports? Process How easy and timely is it to create or change reports? Process Concerning report generation, will the same responsibilities continue, or will they change? (i.e. end-user responsible for report generation?) Process Do you have a tool to do on-demand reports or queries? Process, Performance What are your management reporting needs? Process What are your federal/state mandated reporting requirements? (i.e. EEO, Discrimination testing) Process Are you required to provide government/industry oversight reports? (i.e. FCC, DOT, DOE) Process Do you do any affirmative action planning or reporting? Setup, Process How is affirmative action planning or reporting done? Setup, Process What business performance statistics do you monitor for Payroll? Process What are your Payroll reporting requirements with respect to functional vs. foreign currencies? Setup, Process What are your Payroll reporting requirements with respect to summary or detail formats? Obtain report listing. Setup, Process What reports do you currently generate to meet your Payroll reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Setup, process Is there any Payroll reporting requirement that your current set of reports does not meet? Setup

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance

OBM Level II 2972 2973 2974 2975 2976 2977 2978 2979 2980 2981 2982 2983 2984 2985 2986 2987 2988 2989 2990
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management

OBM Level III


Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting

OBM Level IV
Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Not identified Prepare Non/Regulatory and Statutory Reporting

Application
PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY HR HR

OBM Row No.

Process
27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 26 26

Category
Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

Process Analysis Questions

2991 2992 2993 2994 2995 2996 2997 2998 2999 3000 3001 3002 3003 3004 3005 3006 3007

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management

Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management

Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting

Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting

HR HR HR HR HR HR HR HR HR HR

26 26 26 26 26 26 26 26 26 26

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

Information Management Information Management Information Management Information Management Information Management Information Management Information Management

Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting

HR HR HR HR HR HR HR

26 26 26 26 26 26 26

Reporting Reporting Reporting Reporting Reporting Reporting Reporting

Are Payroll reports standard across multiple Sets of Books, for example, subsidiaries? Setup Are Payroll reports standard across multiple levels within a Set of Books, i e., divisions? Setup What account codes and/or descriptions are required on Payroll reports? Setup Do you provide a "key" of content/information somewhere on the Payroll report? Setup What Payroll reports are grouped together on a regular basis and printed in one print run? Setup, process Who receives a copy of the Payroll reports? Process What is the criteria for determining who should receive a copy of any Payroll report? Process How do you update a Payroll reports distribution list? Process Is the process to update a Payroll reports distribution list documented? Process How long does it take to update a Payroll reports distribution list? Process Who performs the tasks associated with updating a Payroll reports distribution list? Process Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Payroll reports? Setup, process Do some of these Payroll reports belong in report sets? Always being run together? Setup Who is responsible for submitting on-demand report requests? Process Who is responsible for creating or modifying reports? Process What tool does this person(s) use for creating or modifying reports? Process How long does it take to create or modify reports? Metric, Performance What business performance statistics do you monitor for Human Resources? Process What are your Human Resources reporting requirements with respect to summary or detail formats? Obtain report listing. Setup, Process What reports do you currently generate to meet your Human Resources reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Setup, process Is there any Human Resources reporting requirement that your current set of reports does not meet? Setup Are Human Resources reports standard across multiple Sets of Books, for example, subsidiaries? Setup Are Human Resources reports standard across multiple levels within a Set of Books, i e., divisions? Setup What account codes and/or descriptions are required on Human Resources reports? Setup What Human Resources reports are grouped together on a regular basis and printed in one print run? (report set) Setup, process Who receives a copy of the Human Resources reports? Process What is the criteria for determining who should receive a copy of any Human Resources report? Process Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Human Resources reports? Setup, process Do the separate business units run their own Human Resources reports? Process, Performance What type of printers do you run Human Resources reports (including required legislative reports, etc.) on? Where are they located? Setup, Performance Do you run Human Resources reports for different companies or cost centers? Process Do you need company wide/consolidation reporting? Process Do you need divisional/departmental/cost center reporting? Process Who is currently responsible for creating or changing reports? Process How easy and timely is it to create or change reports? Process Do you have a tool to do on-demand reports or queries? Process, Performance

217359212.xls.ms_office Page 86

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process What are your federal/state mandated reporting requirements? (i.e. EEO, Discrimination testing) What reports do you currently generate to meet your Payroll reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Process

OBM Level II 3008 3009 3010 3011 3012 3013 3014 3015 3016 3017 3018 3019 3020 3021 3022 3023 3024 3025 3026 3027 3028 3029 3030 3031 3032 3033 3034 3035 3036 3037 3038 3039 3040 3041
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Information Management Information Management

OBM Level III


Perform Reporting Perform Reporting

OBM Level IV
Prepare Non/Regulatory and Statutory Reporting Prepare Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Not identified Not identified Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Prepare Non/Regulatory and Statutory Reporting Manage Employee Information Base Manage Employee Information Base Manage Employee Information Base Manage Employee Information Base Manage Employee Information Base Manage Employee Information Base Manage Employee Information Base Manage Employee Information Base Manage Employee Information Base Manage Employee Information Base Data Store Data Store Data Store Data Store Data Store Data Store Data Store Data Store

Application
HR HR

OBM Row No.

Process
26 26

Category
Reporting Reporting

Process Analysis Questions


What are your management reporting needs?

Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management

Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting

PAY PAY PAY PAY PAY PAY PAY PAY PAY

27 27 27 27 27 27 27 27 27

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management

Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting Perform Reporting

PAY PAY PAY PAY PAY SSHR SSHR SSHR SSHR

27 27 27 27 27

Reporting Reporting Reporting Reporting Reporting View Histories View Histories View Histories View Histories

Information Management

Perform Reporting

SSHR

View Histories

Information Management

Perform Reporting

SSHR

View Histories

Information Management

Perform Reporting

SSHR

View Histories

Information Management Information Management

Perform Reporting Perform Reporting

SSHR SSHR

View Histories View Histories

Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management Information Management

Perform Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

SSHR HR HR HR HR HR HR HR HR 26 26 26 26 26 26 26 26

View Histories Other Other Other Other Other Other Other Other

Setup, process Is there any Payroll reporting requirement that your current set of reports does not meet? Setup Are Payroll reports standard across multiple Sets of Books, for example, subsidiaries? Setup Are Payroll reports standard across multiple levels within a Set of Books, i e., divisions? Setup What account codes and/or descriptions are required on Payroll reports? Setup Do some of these Payroll reports belong in report sets? Always being run together? Setup Do the separate business units run their own Payroll reports? Process, Performance What type of printers do you run Payroll reports (including checks, etc.) on? Where are they located? Setup, performance Do you run Payroll reports for different companies or cost centers? Process What types of reports do you currently have? Include volume, frequency and a one page sample that include sorts and breaks for each report. Process, Performance Who is responsible for submitting on-demand report requests? Process Who is responsible for creating or modifying reports? Process What tool does this person(s) use for creating or modifying reports? Process How long does it take to create or modify reports? Metric, Performance Will employees be allowed to view their Salary History? Setup Will managers be allowed to view an employee's Salary History? Setup Will employees be allowed to view their Employment History? Setup Will managers be allowed to view an employee's Employment History? Setup Will employees be allowed to view their Absence History? Note: This module is only available if Absence Management is setup in base HR application. Setup Will managers be allowed to view an employee's Absence History? Note: This module is only available if Absence Management is setup in base HR application. Setup Will employees be allowed to view their Job Application History? Note: This module is only available if job requisition is setup in base HR application. Setup Will managers be allowed to view an employee's Job Application History? Note: This module is only available if job requisition is setup in base HR application. Setup Will employees be allowed to view their Training History? Note: This module is only available if Oracle Training Administration is setup. Setup Will managers be allowed to view an employee's Training History? Note: This module is only available if Oracle Training Administration is setup. Setup What historical information do you currently maintain? Process On what type of medium is this historical data maintained? Process What type of media storage do you plan on using? Process What type of Personal historical data do you need to maintain? Process What job related (Assignment) historical data do you need to maintain? Process What historical information do you currently maintain? Process On what type of medium is this historical data maintained? Process What type of media storage do you plan on using? Process

217359212.xls.ms_office Page 87

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process What job related (Assignment) historical data do you need to maintain? Information Management not identified not identified Reporting Not identified Not identified Data Store Not identified Not identified HR HR HR 26 26 26 Other Interfaces Interfaces Process What type of information is exchanged between the current human resources application and these other systems/processes? Process Can you provide a system flow diagram of connectivity between your core business applications? Process Can you provide information flow schematics of the data passed/required between human resources and other connected/interfaced systems? Process Is there any external data accessed directly by the human resources application (i.e. GL Chart of Accounts, Payroll Master, Benefits plans)? Process Define your interfaces/information to other systems/users for Time & Attendance Reporting? Process Define your interfaces/information to other systems/users for Labor Distribution Reconciliation? Process Define your interfaces/information to other systems/users for Benefits Carrier Reporting? Process What system(s) do you currently use to process your payrolls? Process How many users? Performance, Metric How is the response time of your current system? Performance What type of information is exchanged between the current human resources application and these other systems/processes? Process Can you provide a system flow diagram of connectivity between your core business applications? Process Can you provide information flow schematics of the data passed/required between human resources and other connected/interfaced systems? Process Is there any external data accessed directly by the human resources application (i.e. GL Chart of Accounts, Payroll Master, Benefits plans)? Process Define your interfaces/information to other systems/users for Time & Attendance Reporting? Process Define your interfaces/information to other systems/users for Labor Distribution Reconciliation? Process Define your interfaces/information to other systems/users for Benefits Carrier Reporting? Process What system(s) do you currently use to process your payrolls? Process How many users? Performance, Metric How is the response time of your current system? Performance How do you maintain training & development information? (Class attendance, schedules, etc.) Process Note: This module is only available if Oracle Training Administration is installed & setup. Setup Will Oracle Training Administration (OTA) be installed & setup? If yes, proceed with following questions. Setup Will employees be allowed to enroll in classes? Setup If employees are allowed to enroll in classes, does the enrollment need to be approved by his/her manager? Setup If employees are allowed to enroll in classes, does the enrollment need to be approved by the training administrator? Setup Whom is assigned as the training administrator? Setup Would you like to have a centralized plan for the organization as a whole? Setup Would you like to establish a budget to execute the training plan for the organization? Setup Do you need different responsibilities to access different processes? Setup How would you describe the venues? Setup How are you going to organize training centers? Setup How are you going to organize locations? Setup How do you describe the location of each classroom? Setup

OBM Level II 3042 3043 3044 3045 3046 3047 3048 3049 3050 3051 3052 3053 3054 3055 3056 3057 3058 3059 3060 3061 3062 3063 3064 3065 3066 3067 3068 3069 3070 3071 3072 3073 3074 3075 3076 3077
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Information Management

OBM Level III


Reporting

OBM Level IV
Data Store

Application
HR

OBM Row No.

Process
26

Category
Other

Process Analysis Questions


What type of Personal historical data do you need to maintain?

not identified

Not identified

Not identified

HR

26

Interfaces

not identified not identified not identified not identified not identified not identified not identified not identified not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

HR HR HR HR PAY PAY PAY HR HR

26 26 26 26 27 27 27 26 26

Interfaces Interfaces Interfaces Interfaces General General General Interfaces Interfaces

not identified

Not identified

Not identified

HR

26

Interfaces

not identified not identified not identified not identified not identified not identified not identified Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Administrate Training Administrate Training Administrate Training Administrate Training Administrate Training Administrate Training Build Individual / Organizational Program Build Individual / Organizational Program Administrate Training Administrate Training Administrate Training Administrate Training Administrate Training

HR HR HR HR PAY PAY PAY OTA SSHR SSHR SSHR SSHR SSHR SSHR OTA OTA OTA OTA OTA OTA OTA

26 26 26 26 27 27 27 26

Interfaces Interfaces Interfaces Interfaces General General General Skills Enroll in a Class Enroll in a Class Enroll in a Class Enroll in a Class Enroll in a Class Enroll in a Class Tracking Tracking Security Tracking Tracking Tracking Tracking

217359212.xls.ms_office Page 88

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup/Process What is the maximum number of students you can have in each classroom? Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Develop Training Manage Careers Manage Careers Manage Careers Manage Careers Manage Careers Manage Careers Administrate Training Administrate Training Administrate Training Administrate Training Administrate Training Administrate Training Administrate Training Administrate Training Build Individual / Organizational Program Administrate Training Administrate Training Not identified Build Individual / Organizational Program Administrate Training Administrate Training Administrate Training Administrate Training Administrate Training Administrate Training Administrate Training Administrate Training Administrate Training Administrate Training Administrate Training Administrate Training Administrate Training Administrate Training Administrate Training Not identified Not identified Not identified Not identified Not identified Not identified OTA OTA OTA OTA OTA OTA OTA OTA OTA What types of development events do you want to record? OTA OTA OTA OTA OTA OTA OTA OTA OTA OTA OTA OTA OTA OTA OTA OTA OTA OTA Do you want to track the amount and success rates of training? OTA HR HR HR HR HR HR 26 26 26 26 26 26 Reporting Do you have licensing or certification requirements? General Do you maintain development activities for individual employees? General General General Do you maintain development activities for individual employees? General General Succession Planning (LMDA only) Will managers be allowed to perform succession planning for a position? Succession Planning (LMDA only) Do you allow employees to apply for positions, identify skills needed to achieve the goal and enroll in training required to gain the skill? Will managers be allowed to perform succession option for their employees? Setup Setup Do you allow employees to apply for positions, identify skills needed to achieve the goal and enroll in training required to gain the skill? Do you have licensing or certification requirements? Setup Setup Process Process Process Tracking Tracking Interface Tracking Would you want to allow users to view on-line training catalog? Interface Would you want your employees to be able to self-nominate for a class? Interface Interface Maintenance Maintenance Do you want to generate standard letters automatically? Process Process Process Process Process Process Reporting Interface Would you want to enable invoicing or cost-transfers of resource charges to customer or other departments? What type of payment method do you use? When you offer external classes, how many of your employees would you allow per class? If you run external courses do you want to offer discounts to customers who book large numbers? Would you want to be able to analyze actual cost on running an event? Do you want to automatically generate enrollment letters based on students' enrollment status? Would you like to send out letters to students when classes are canceled, changed, student cancel, etc.? Do you reimburse your employees for their training expenses? Setup Setup/Process Setup/Process Setup Setup Setup Metrics Setup Process Do you need to route employees' registrations to the appropriate approving source? Would you want to enroll student onto all possible child events upon enrollment onto a program event? Would you like to be able to enroll wait-listed students automatically? Setup Process Setup Setup Setup At what point do you want to hold different versions of an activity, either changing it over time of offering an alternative version? Would you set up an activity with a part number so you can order it as an inventory item? What type of qualifications, skills, and expertise do the courses offer? Process Setup Setup Metrics Tracking How do you want to organize your resource categories? Tracking What information do you want to store for each resource type? Tracking How are you going to organize resources revenues? Tracking What kind of facilities and resources do the activities require? Tracking Where do trainers come from, an internal or external source? Tracking Where do you want to hold trainer data? Tracking What skills do trainers require to teach the course? Tracking What type of training events do you design? Setup Setup/Metrics Process Setup Setup Setup Setup Setup Setup

OBM Level II 3078 3079 3080 3081 3082 3083 3084 3085 3086 3087 3088 3089 3090 3091 3092 3093 3094 3095 3096 3097 3098 3099 3100 3101 3102 3103 3104 3105 3106 3107 3108 3109 3110 3111 3112 3113 3114
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development

OBM Level III


Develop Training

OBM Level IV
Administrate Training

Application
OTA

OBM Row No.

Process

Category
Process

Process Analysis Questions


Are some venues supplied by an external supplier?

Manage Careers

Plan Succession

SSHR

Setup

Manage Careers

Plan Succession

SSHR

Setup

217359212.xls.ms_office Page 89

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Do you have any testing information requirements? Manage Performance Manage Performance Manage Performance Manage Performance Manage Performance Manage Performance Manage Performance Manage Performance Manage Performance Manage Performance Manage Performance Manage Performance Manage Performance Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency Manage Skills and Competency not identified Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Assess Individuals Assess Individuals Assess Individuals Assess Individuals Assess Individuals Assess Individuals Assess Individuals Assess Individuals Assess Individuals Assess Individuals Assess Individuals Assess Individuals Assess Individuals Define Requirements Assess Individual / Organizational Needs Assess Individual / Organizational Needs Assess Individual / Organizational Needs Assess Individual / Organizational Needs Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Record time Record time Record time Record time Record time Not identified Not identified HR HR HR HR HR HR SSHR SSHR SSHR SSHR SSHR SSHR SSHR OTA OTA OTA OTA OTA HR HR HR HR HR HR HR HR HR HR HR OTA OTM OTM OTM OTM OTM OTM OTM 27 27 27 27 27 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 General General General Do you have any testing information requirements? General General General Do you administer performance appraisals? Appraisals What is involved in an performance appraisal? Appraisals What type of performance appraisal are done? Appraisals Do employees initiate their own appraisals? Appraisals Do managers initiate their own appraisals? Appraisals Do managers initiate appraisals for their subordinates? Appraisals Do you have samples of appraisals/surveys? If yes, please provide soft copy. Appraisals Does your organization identify competency levels for a particular job role? Process Do you need/want to keep competency profiles on your employees? Process Do you keep employees' career management information? Tracking Tracking Tracking Skills Do you track skill assessments? Skills Do you have organizational competency requirements? Skills How do you track skills assessments? Skills How do you do skills matching? Skills Skills Skills Do you track skill assessments? Skills How do you track skills assessments? Skills How do you do skills matching? Skills Skills Process Walk through your current time entry process. Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Payroll Process Include timing aspects of how and when time is collected and entered into the system. Process, Metric Include copies of time card/sheet if applicable. Payroll Process Walk through your current time entry process. Payroll Process Include copies of time card/sheet if applicable. Payroll Process What are your enterprises employee earnings policies? Define Requirements Setup Are the earnings policies documented? Get copy. Define Requirements Setup Are the skills/competencies managed by HR, line manager, employee or a combination? Explain. What are the roles within your training department? Process Process Setup Process Setup Are the skills/competencies managed by HR, line manager, employee or a combination? Explain. Do you track skills/competencies at the Job level and/or person? Process Process Setup Process Setup Setup How do you want to record your employees' training information after course is completed? Do you want to keep additional training information your employee accomplished via alternate providers? Do you track skills/competencies at the Job level and/or person? Process Setup Process Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Do you have specific workflow requirements in the performance appraisal process? Are performance appraisal maintained by HR or line managers? Process Process Process Do you have specific workflow requirements in the performance appraisal process? Are performance appraisal maintained by HR or line managers? Process Process Process

OBM Level II 3115 3116 3117 3118 3119 3120 3121 3122 3123 3124 3125 3126 3127 3128 3129 3130 3131 3132 3133 3134 3135 3136 3137 3138 3139 3140 3141 3142 3143 3144 3145 3146 3147 3148 3149 3150 3151 3152
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development Organization and Workforce Development

OBM Level III


Manage Performance

OBM Level IV
Assess Individuals

Application
HR

OBM Row No.

Process
26

Category
General

Process Analysis Questions


What type of performance tracking do you do? (360 degree?)

217359212.xls.ms_office Page 90

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup Do all employees share the same holiday schedule? Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Not identified Not identified Not identified Not identified Not identified Not identified Not identified OTM OTM OTM OTM OTM OTM OTM Define Requirements Setup Define Requirements What are the premiums, if any associated with these shifts? Setup Are employees required to report all hours worked or only exceptions to Define Requirements normal work schedule? Does you company automatically deduct time for meals and /or breaks Define Requirements Is there a requirement to track hours associated with project tasks? Define Requirements What are the localization requirements beyond the seeded time accounting data on the Core Timecard form? Seeded values are Amount, Hourly Rate, Reason, Cost Center, Project, Task, Comments, and Multiple. Setup If meal and/or break time is deducted from work time, are there different rules Define Requirements for different classifications of employees? If meal and/or break time is deducted from work time, are the procedures documented? Get a copy. Setup Are there time clock round up rules? Setup If there are time clock round up rules, are there different rules for different Define Requirements classifications of employees? If there are time clock round up rules are they documented? Get a copy. Setup What is the intent of the time entry, only for payroll purposes or also job costing? Setup How/where will each time entry be costed? Setup For what type of payrolls is time entry to be recorded, monthly, weekly, biweekly and for all employees or just a certain population? Setup Will a weekly timecard suffice for all payrolls (recommended)? Setup What type of reporting is needed? Define Requirements Are employees working under the Davis-Bacon Act? Setup How many users are actually recording time? Setup How many levels of responsibilities are neededPayroll Manager, Reporting Only, Field Time entry, others? Setup Will time entry be hours only or will it be necessary to record hours and dollars. Setup Employee will be assigned a costing center within the HR record. Will there be a need to override the costing center for certain time entry? Define Requirements Are other types of miscellaneous expenses currently being captured on the Define Requirements timecard, i.e., meal reimbursement? Are any employees part of a Hospital, Law Enforcement or Firemen group? Define Requirements Are there business units in the states of Washington or Oregon? Define Requirements Are there business units in the states of California? Define Requirements Are time cards going to Auto-Generated for entry by exception? Setup Are time cards going to be Manually entered? Setup Are time cards going to be a mixture of Auto-Generated and Manually entered? Setup What is the Premium Interaction Policy for shifts? Overtime then Shift or Shift then Overtime? Setup Premium Eligibility Policy, who is eligible? Setup Which operations/processes do you want to streamline for Payroll? Business Process Reengineering Which operations/processes do you want to eliminate for Payroll? Business Process Reengineering Are there any time-intensive Payroll operations/processes that need to be Business Process addressed? Reengineering Setup Setup Setup Setup If there are multiple holiday schedules, are they documented? Get a copy of documentation. How many different shifts does your enterprise operate? Setup Setup Setup

OBM Level II 3153 3154 3155 3156 3157 3158 3159 3160
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Payroll Management

OBM Level III


Manage Time and Attendance

OBM Level IV
Not identified

Application
OTM

OBM Row No.

Process

Category
Define Requirements

Process Analysis Questions


What are your time entry element earnings types?

3161 3162 3163 3164 3165 3166 3167 3168 3169 3170 3171 3172 3173 3174 3175 3176 3177 3178 3179 3180 3181 3182 3183 3184 3185 3186 3187 3188

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management

Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management

Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM

Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup

Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management

Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Manage Time and Attendance Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

OTM OTM OTM OTM OTM OTM OTM OTM OTM OTM PAY PAY PAY 27 27 27

Setup Setup Setup Setup Setup Setup Setup Setup Setup Setup Process Process Process

217359212.xls.ms_office Page 91

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Metric How many terminated employees do you have? (FTE, if applicable) Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Maintain Payroll Maintain Payroll Perform Audit Process Perform Audit Process Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Perform Payroll Calculation Perform Payroll Calculation Perform Payroll Calculation Perform Payroll Calculation Perform Payroll Calculation PAY PAY PAY PAY PAY PAY PAY PAY/US PAY/US PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY/US PAY/US PAY HR PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 26 27 27 27 27 27 27 27 27 27 27 27 27 Demographics How many pension employees do you have? (FTE, if applicable) Demographics How many dependent employees do you have? (FTE, if applicable) Demographics How many non-employees (Contractors)do you have? (FTE, if applicable) Demographics How many employees support your payroll department? Organizational Include a current payroll department organization chart. Organizational Is your payroll department centralized or decentralized? Organizational Organizational Organizational Organizational Business Process Reengineering Business Process Reengineering Business Process Reengineering Demographics Demographics Demographics Demographics Demographics Organizational Organizational Organizational Organizational Organizational Organizational Salary Maintenance Audit Audit Validation Other Employee Maintenance Payroll Payroll Payroll Payroll Payroll Payroll Setup Do you submit multiple worksite reporting? How does this compare to the HR Org structure? Setup How do you calculate workers compensation liability? Setup What are the components of costing in you organization? At what levels are you able to override each component of costing? Setup Which operations/processes do you want to streamline for Payroll? Process Which operations/processes do you want to eliminate for Payroll? Process Are there any time-intensive Payroll operations/processes that need to be addressed? Process How many active employees do you have? (FTE, if applicable) Metric How many terminated employees do you have? (FTE, if applicable) Metric How many pension employees do you have? (FTE, if applicable) Metric How many dependent employees do you have? (FTE, if applicable) Metric How many non-employees (Contractors)do you have? (FTE, if applicable) Metric How many employees support your payroll department? Metric Include a current payroll department organization chart. Setup Is your payroll department centralized or decentralized? Setup Do you submit multiple worksite reporting? How does this compare to the HR Org structure? Setup How do you calculate workers compensation liability? Setup What are the components of costing in you organization? At what levels are you able to override each component of costing? Setup What types of earnings do you track? (Regular Pay, Overtime, etc.) Setup How do you maintain your Payroll data? Process How do you audit your Payroll data? Process Do you require reconciliation of payroll payments/ checks? Setup, Process Do you review requirements for validation rules or dependencies? (i.e. specific payroll data to be valid only when certain values exist.) Setup Do you currently use or plan to install an Interactive Voice Response (IVR) system for payroll? Process Walk through your current process of entering a new hire into your payroll system. Process Include timing aspects of how the new hire data is gathered, entered into the system and when the payroll is run. Process, Metric Walk through your current payroll processing cycle. Process What types of payroll frequencies? Setup What is the volume of employees per payroll? Metric Include timing aspects of deadlines, elapsed time of process during payroll, and any production down time due to pay processing. Metric How many taxing entities do you have? Setup Setup Metric Metric Metric Metric Metric

OBM Level II 3189 3190 3191 3192 3193 3194 3195 3196 3197 3198 3199 3200 3201 3202 3203 3204 3205 3206 3207 3208 3209 3210 3211 3212 3213 3214 3215 3216 3217 3218 3219 3220 3221 3222 3223 3224 3225 3226
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Payroll Management

OBM Level III


Not identified

OBM Level IV
Not identified

Application
PAY

OBM Row No.

Process
27

Category
Demographics

Process Analysis Questions


How many active employees do you have? (FTE, if applicable)

217359212.xls.ms_office Page 92

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Setup What taxing methods are used? Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Perform Payroll Calculation Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Not identified Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Perform Payroll Calculation Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Perform Payroll Calculation Perform Payroll Calculation Maintain Payroll Perform Payroll Calculation Perform Payroll Calculation Perform Payroll Calculation Perform Payroll Calculation Perform Payroll Calculation Perform Payroll Calculation PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 Payroll Payroll Payroll Do you pay and track pension employees? Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Process If you have unions, do you track any additional information than you would for a non-bargaining employee? Process Do you have employees working in different shifts? Process Do you have any seasonal employees? Process What is your turnover rate? Metric Are salary increases done mid-pay? Process What is the percent of salary employees vs. hourly employees? Metric What level of detail would you require for retroactive calculations? (by payroll, lump sum, by earning) Setup Do you have a need for mass rate increases? Do they need to be done retroactively? Process What types of standard hours are required? Process Do you have salary employees that have split their salary between multiple cost centers? Process Do you have any special pay processing requirements? Process Is your overtime calculation standard? Process Do you process any garnishments? (Volume?) Process, Metric How many different types of deductions are currently set up on your system? Metric What kinds of deductions are currently set up on your system? Process What are the different deduction frequencies currently set up on your system? Process How are deductions entered? Process How many different payment types are currently set up on your system? Setup, Metric What kinds of payment types are currently set up on your system? Process What is the frequency payment types are currently set up on your system? Metric, Performance How are they entered? Process Do you process any shift differentials? Process Do you process any bonuses? Process Whats the calculation? Process Frequency? Metric, Performance Do you pay commissioned employees? Process Do you do split week processing? What is the calculation? Process Is there a need for holiday pay to be automatically generated? Process Is there special processing required for holiday/PTO, etc. Process Are there different groups of employees that receive different holidays? Process Do you do tip processing? Process Do you pay 3rd party sick pay? Process How are your employee statuss defined? (Ex. Active, on-leave, terminated, part-time, hourly, etc.) Are your employees automatically paid or time card required? Process Process Process

OBM Level II 3227 3228 3229 3230 3231 3232 3233 3234 3235 3236 3237 3238 3239 3240 3241 3242 3243 3244 3245 3246 3247 3248 3249 3250 3251 3252 3253 3254 3255 3256 3257 3258 3259 3260 3261 3262 3263
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Payroll Management

OBM Level III


Process Payroll

OBM Level IV
Perform Payroll Calculation

Application
PAY

OBM Row No.

Process
27

Category
Payroll

Process Analysis Questions


Do you pay in states requiring city or local taxing?

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process What kind of balances are kept? Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Not identified Perform Audit Process Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Maintain Payroll Maintain Payroll Perform Audit Process Perform Audit Process Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Perform Payroll Calculation Perform Payroll Calculation Perform Payroll Calculation Perform Payroll Calculation Perform Payroll Calculation Perform Payroll Calculation Perform Payroll Calculation Maintain Payroll Maintain Payroll Maintain Payroll PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY HR PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 26 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 Payroll Do you need to pay annuities, profit sharing distributions, etc.? Payroll How much historical data do you currently have? Payroll What types of data require history? Payroll What is your purge criteria? Payroll What is your check format like? Is it the same for all employees? Payroll What type of auditing do you require? Payroll Interfaces Interfaces Are the other systems Oracle systems? Interfaces What outside vendors do you interface to? Interfaces Do you process an ACH tape for direct deposits? Interfaces Do you receive a bank tape/file for reconciliation? Interfaces Do you have other non-ACH deposits? Interfaces Do you currently use a labor distribution system? Labor Distribution Is it part of the payroll system you currently use? Labor Distribution Describe its structure. Labor Distribution What other systems does labor distribution interface with? Labor Distribution What types of earnings do you track? (Regular Pay, Overtime, etc.) Salary How do you maintain your Payroll data? Maintenance How do you audit your Payroll data? Audit Do you require reconciliation of payroll payments/ checks? Audit Validation Other Employee Maintenance Payroll Payroll What types of payroll frequencies? Payroll What is the volume of employees per payroll? Payroll Payroll Payroll Do you pay in states requiring city or local taxing? Payroll What taxing methods are used? Payroll Payroll Payroll Do you pay and track pension employees? Payroll Process How are your employee statuss defined? (Ex. Active, on-leave, terminated, part-time, hourly, etc.) Are your employees automatically paid or time card required? Process Process Process Setup Include timing aspects of deadlines, elapsed time of process during payroll, and any production down time due to pay processing. How many taxing entities do you have? Metric Metric Setup Setup Do you review requirements for validation rules or dependencies? (i.e. specific payroll data to be valid only when certain values exist.) Do you currently use or plan to install an Interactive Voice Response (IVR) system for payroll? Walk through your current process of entering a new hire into your payroll system. Include timing aspects of how the new hire data is gathered, entered into the system and when the payroll is run. Walk through your current payroll processing cycle. Setup, Process Setup Process Process Process, Metric Process Process Process Setup Process Process Process Process Process Process Process Process Process What other systems do you interface to? (General ledger, personnel, benefits, etc.) In what medium does the interface occur? Process Process Process Process Performance Performance Performance Process Process

OBM Level II 3264 3265 3266 3267 3268 3269 3270 3271 3272 3273 3274 3275 3276 3277 3278 3279 3280 3281 3282 3283 3284 3285 3286 3287 3288 3289 3290 3291 3292 3293 3294 3295 3296 3297 3298 3299 3300
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Payroll Management

OBM Level III


Process Payroll

OBM Level IV
Maintain Payroll

Application
PAY

OBM Row No.

Process
27

Category
Payroll

Process Analysis Questions


What kind of taxable perqs do you process (i.e. company car, company plane, awards, contest, prizes, merchandise, employee discount, relocation)?

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance

OBM Level II 3301 3302 3303 3304 3305 3306 3307 3308 3309 3310 3311 3312 3313 3314 3315 3316 3317 3318 3319 3320 3321 3322 3323 3324 3325 3326 3327 3328 3329 3330 3331 3332 3333 3334 3335 3336 3337
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management

OBM Level III


Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll

OBM Level IV
Maintain Payroll Maintain Payroll Maintain Payroll Not identified Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Perform Payroll Calculation Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Perform Payroll Calculation Perform Payroll Calculation Maintain Payroll Perform Payroll Calculation Perform Payroll Calculation Perform Payroll Calculation Perform Payroll Calculation Perform Payroll Calculation Perform Payroll Calculation

Application
PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY

OBM Row No.

Process
27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27

Category
Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll Payroll

Process Analysis Questions

Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management

Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll

Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll Maintain Payroll

PAY PAY PAY PAY PAY PAY

27 27 27 27 27 27

Payroll Payroll Payroll Payroll Payroll Payroll

If you have unions, do you track any additional information than you would for a non-bargaining employee? Process Do you have employees working in different shifts? Process Do you have any seasonal employees? Process What is your turnover rate? Metric Are salary increases done mid-pay? Process What is the percent of salary employees vs. hourly employees? Metric What level of detail would you require for retroactive calculations? (by payroll, lump sum, by earning) Setup Do you have a need for mass rate increases? Do they need to be done retroactively? Process What types of standard hours are required? Process Do you have salary employees that have split their salary between multiple cost centers? Process Do you have any special pay processing requirements? Process Is your overtime calculation standard? Process Do you process any garnishments? (Volume?) Process, Metric How many different types of deductions are currently set up on your system? Metric What kinds of deductions are currently set up on your system? Process What are the different deduction frequencies currently set up on your system? Process How are deductions entered? Process How many different payment types are currently set up on your system? Setup, Metric What kinds of payment types are currently set up on your system? Process What is the frequency payment types are currently set up on your system? Metric, Performance How are they entered? Process Do you process any bonuses? Process Whats the calculation? Process Frequency? Metric, Performance Do you pay commissioned employees? Process Do you do split week processing? What is the calculation? Process Is there a need for holiday pay to be automatically generated? Process Is there special processing required for holiday/PTO, etc. Process Are there different groups of employees that receive different holidays? Process Do you do tip processing? Process Do you pay 3rd party sick pay? Process What kind of taxable perqs do you process (i.e. company car, company plane, awards, contest, prizes, merchandise, employee discount, relocation)? Process What kind of balances are kept? Process Do you need to pay annuities, profit sharing distributions, etc.? Process How much historical data do you currently have? Performance What types of data require history? Performance What is your purge criteria? Performance

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process What type of auditing do you require? Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Payroll Management Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Process Payroll Manage Selection Manage Selection Manage Selection Manage Selection Manage Selection Manage Selection Manage Selection Manage Selection Manage Selection Recruit New Employees Recruit New Employees Recruit New Employees Recruit New Employees Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Perform Audit Process Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Match Evaluation / Skills Match Evaluation / Skills Execute Offer Process Execute Offer Process Execute Offer Process Execute Offer Process Execute Offer Process Execute Offer Process Execute Offer Process Track Applicants Track Applicants Track Applicants Track Applicants Identify Opening Identify Opening Identify Opening Open Requisition Identify Opening Execute Offer Process Execute Offer Process Identify Opening Open Requisition Identify Opening Identify Opening Identify Opening PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY PAY SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR SSHR HR HR HR HR HR HR HR HR HR HR HR HR 26 26 26 26 26 26 26 26 26 26 26 26 27 27 27 27 27 27 27 27 27 27 27 27 Payroll Interfaces Interfaces Are the other systems Oracle systems? Interfaces What outside vendors do you interface to? Interfaces Do you process an ACH tape for direct deposits? Interfaces Do you receive a bank tape/file for reconciliation? Interfaces Do you have other non-ACH deposits? Interfaces Do you currently use a labor distribution system? Labor Distribution Is it part of the payroll system you currently use? Labor Distribution Describe its structure. Labor Distribution What other systems does labor distribution interface with? Labor Distribution Suitability Matching (LMDA only) Suitability Matching (LMDA only) Candidate Offer Candidate Offer Candidate Offer Candidate Offer Candidate Offer Candidate Offer Candidate Offer Apply for a Job Apply for a Job Apply for a Job Apply for a Job Position Position Position General New Hires New Hires New Hires New Hires New Hires Position Position Position Process Will managers be given access to find employees and/or applicants for work opportunity? Have competencies and requirements already been defined? Setup Process Process Process Process Process Process Process Process What other systems do you interface to? (General ledger, personnel, benefits, etc.) In what medium does the interface occur? Process Process Process

OBM Level II 3338 3339 3340 3341 3342 3343 3344 3345 3346 3347 3348 3349 3350 3351 3352 3353 3354 3355 3356 3357 3358 3359 3360 3361 3362 3363 3364 3365 3366 3367 3368 3369 3370 3371 3372 3373 3374 3375
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Payroll Management

OBM Level III


Process Payroll

OBM Level IV
Not identified

Application
PAY

OBM Row No.

Process
27

Category
Payroll

Process Analysis Questions


What is your check format like? Is it the same for all employees?

Setup Create all the questions required for the profile as generic offer questions that can be included in any offer profile. Setup Create all the question categories required for the profile as generic question categories that can be included in any offer profile. Setup Set up a new Candidate Offer Profile Setup Define a new offer profile Setup Define the categories Setup Define the questions Setup Define the Advanced Options for the profile Setup Note: This module is only available if job requisition is setup in base HR application. Setup Will employees be allowed to apply for internal jobs? Setup If employees are allowed to apply for internal jobs, does the application need to be approved? If yes, by whom? Setup Who is assigned as the recruiter? Setup How are job grades structured? Setup How do you track headcounts? (by bodies, positions/jobs?) Setup What budgeting data do you need to maintain? Setup Define your requisition process Process What event triggers a requisition in your organization? (Department request, departure of an incumbent, etc.) Process Is there an approval process to initiate a requisition? (budget available, management sign-off, etc.) Process Please list details of pertinent information involved in the approval process, such as approval steps, authorizations, etc. Process Do you attach a budget to your positions? Setup How do you handle open positions? Process How are job grades structured? Setup How do you track headcounts? (by bodies, positions/jobs?) Setup What budgeting data do you need to maintain? Setup

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process What event triggers a requisition in your organization? (Department request, departure of an incumbent, etc.) Is there an approval process to initiate a requisition? (budget available, management sign-off, etc.) Please list details of pertinent information involved in the approval process, such as approval steps, authorizations, etc. Do you attach a budget to your positions? How do you handle open positions? Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Staffing Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Manage Requisitions Manage Selection Manage Selection Process New Employees Process New Employees Process New Employees Process New Employees Recruit New Employees Recruit New Employees Recruit New Employees Recruit New Employees Recruit New Employees Recruit New Employees Recruit New Employees Recruit New Employees Administrate Benefits Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Open Requisition Perform Interview Perform Interview Establish Employee Account Establish Employee Account Establish Employee Account Establish Employee Account Execute Offer Process Track Applicants Track Applicants Track Applicants Execute Offer Process Track Applicants Track Applicants Track Applicants Define Benefit Structure Define Compensation Structure Perform Compensation Administration Perform Compensation Administration Perform Compensation Administration Perform Compensation Administration Perform Compensation Administration Perform Compensation Administration Perform Compensation Administration Perform Compensation Administration Perform Compensation Administration Perform Compensation Administration Perform Compensation Administration Define Compensation Structure Perform Compensation Administration Perform Compensation Administration Perform Compensation Administration HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR HR 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 New Hires How are interviews scheduled? New Hires How are interviews scheduled? New Hires When is the system updated in the new hire process? New Hires How does the system update affect other departments? (Payroll, Benefits) New Hires When is the system updated in the new hire process? New Hires How does the system update affect other departments? (Payroll, Benefits) New Hires New Hires New Hires New Hires New Hires New Hires New Hires New Hires New Hires General Salary Salary Salary Salary Salary Salary Salary Salary Salary Salary Process What type of recruiting activities occur? (Ad placement, interview scheduling, background checks, etc.) Process Do you track any information on your system concerning the interview? (Interview notes, comments, etc.) Process What information is tracked from the application or resume? Setup, Process How is the data gathered in the new hire process? Process What type of recruiting activities occur? (Ad placement, interview scheduling, background checks, etc.) Process Do you track any information on your system concerning the interview? (Interview notes, comments, etc.) Process What information is tracked from the application or resume? Setup, Process How is the data gathered in the new hire process? Process What are your deferred comp plan requirements? Process Do you administer salary/hourly step and ranges? Process How does your system handle salary/hourly step and ranges? Process How is the salary portion of your union contracts administered? Setup, Process When are your negotiation periods? Process Do you do any salary impact studies during your negotiations? Process Do you have a point-based weighting salary system? (i.e. HAY) Setup, Process How is your point-based weighting salary system tracked on your system? Setup, Process What timing factors are involved in your salary and performance review process (Yearly, quarterly, probationary?) Setup, Process Explain the processes involved in your salary and performance review process? Process What factors are involved in establishing a salary increase? Process Concerning your forecasting requirements, do you do any workforce analysis reporting ? (budgets, job reduction, right-sizing, union negotiations, etc.) Process Concerning your forecasting requirements, do you do any compensation analysis? (budgets, union negotiations, etc.) Process Do you administer salary/hourly step and ranges? Process How does your system handle salary/hourly step and ranges? Process How is the salary portion of your union contracts administered? Setup, Process When are your negotiation periods? Process Process Process Process Metric Metric Process Process Process Process Setup

OBM Level II 3376 3377 3378 3379 3380 3381 3382 3383 3384 3385 3386 3387 3388 3389 3390 3391 3392 3393 3394 3395 3396 3397 3398 3399 3400 3401 3402 3403 3404 3405 3406 3407 3408 3409 3410 3411 3412
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Staffing Staffing Staffing Staffing Staffing

OBM Level III


Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions Manage Requisitions

OBM Level IV
Open Requisition Identify Opening Execute Offer Process Execute Offer Process Identify Opening

Application
HR HR HR HR HR

OBM Row No.

Process
26 26 26 26 26

Category
General New Hires New Hires New Hires New Hires

Process Analysis Questions


Define your requisition process

Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation

Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation

HR HR HR HR HR HR

26 26 26 26 26 26

Salary Salary Salary Salary Salary Salary

217359212.xls.ms_office Page 97

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Do you have a point-based weighting salary system? (i.e. HAY) HR HR HR HR HR 26 26 26 26 26 Salary How is your point-based weighting salary system tracked on your system? Salary Salary Salary Salary Concerning your forecasting requirements, do you do any workforce analysis reporting ? (budgets, job reduction, right-sizing, union negotiations, etc.) HR HR 26 26 Salary Salary Concerning your forecasting requirements, do you do any compensation analysis? (budgets, union negotiations, etc.) What types of benefit plans do you offer? List all the different benefits offered by your organization(s) (i.e. Health and welfare, defined contribution, defined benefit, spending accounts, flexible benefits) What is the current or planned effective date of each benefit plan? Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Maintain Benefit Plan Define Benefit Structure Define Benefit Structure Define Benefit Structure Define Benefit Structure Define Benefit Structure Define Benefit Structure OAB OAB OAB OAB OAB OAB OAB 2355 2360 2345 26 26 26 26 26 26 26 Benefits Who are the carriers for each benefit plan? Benefits Benefits Benefits Benefits Benefits Benefits How are benefit costs/price tags calculated and stored? (Employee costs, employer costs, etc.) Describe the rounding rules used and at what levels rounding is applied. Describe how the benefit costs/price tags may vary based on factors or coverages. Describe the rounding rules used and at what levels rounding is applied. Describe how a participant may determine the use of any unused flex plan credits. (I.e. benefit pools, taken as taxable income, rolled into 401(k) ...) Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Maintain Benefit Plan Maintain Benefit Plan Maintain Benefit Plan Maintain Benefit Plan Maintain Benefit Plan Maintain Benefit Plan Maintain Benefit Plan Administrate Enrollment Administrate Enrollment Administrate Enrollment Administrate Enrollment Administrate Enrollment Administrate Enrollment Administrate Enrollment Administrate Enrollment Administrate Enrollment Administrate Enrollment OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB 2358 2341 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 26 Benefits Do you require batch enrollment and administration processes? Benefits Benefits Benefits Benefits Benefits Benefits How is eligibility to your benefit plans determined? Benefits Are there waiting periods for your benefit plans? Benefits Benefits Benefits When is your open enrollment period? Benefits How do you handle suspended and interim enrollments? Benefits Do you require Web access for participant enrollments? Benefits Do you require IVR access for participant enrollments? Benefits Do you require the ability to model employee eligibility for life event changes? Benefits Benefits How do you handle benefit elections for active employees vs. COBRA participants? Process Process Process Process Process Setup, Process Are there any minimum or maximum required periods of enrollment for the plans or options? What are the enrollment criteria for your benefit plans? Process Process Setup, Process Process What are the periodic benefit communication requirements to the participants? What are the benefit communication requirements to the participants based on life events? Do you require automation of the communication requirements? What are the periodic internal/external reporting requirements for the benefit programs? What are the data interfaces for each carrier for the benefit plans? Process Process Process Process Process Process Setup, Process What are the employee eligibility factors? (company, location, union association, salary, job code) Are they variable? What are the dependent eligibility rules? (types of dependents and any restrictions or coverage differences) What are the beneficiary eligibility rules? What are the rules regarding allocation amounts or percentages? What are the participation rules? What is the waiting period or grandfather rules? What are your deferred compensation/savings plan requirements? Setup, Process Setup, Process Process Process Process Setup, Process Setup, Process Process Process What timing factors are involved in your salary and performance review process (Yearly, quarterly, probationary?) Explain the processes involved in your salary and performance review process? What factors are involved in establishing a salary increase? Setup, Process Setup, Process Process Process Setup, Process

OBM Level II 3413 3414 3415 3416 3417 3418 3419 3420
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation

OBM Level III


Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation Administrate Compensation

OBM Level IV
Perform Compensation Administration Perform Compensation Administration Perform Compensation Administration Perform Compensation Administration Perform Compensation Administration Perform Compensation Administration Perform Compensation Administration Perform Compensation Administration

Application
HR

OBM Row No.

Process
26

Category
Salary

Process Analysis Questions


Do you do any salary impact studies during your negotiations?

Total Compensation Total Compensation

Administrate Compensation Administrate Compensation

3421 3422 3423 3424 3425 3426 3427 3428 3429 3430 3431 3432 3433 3434 3435 3436 3437 3438 3439 3440 3441 3442 3443 3444 3445 3446 3447

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management

Total Compensation

Administrate Benefits

Define Benefit Structure

OAB

26

Benefits

Setup, Process

Total Compensation

Administrate Benefits

Maintain Benefit Plan

OAB

2344

26

Benefits

Setup, Process

Total Compensation

Administrate Benefits

Maintain Benefit Plan

OAB

26

Benefits

Setup, Process

217359212.xls.ms_office Page 98

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process How are the enrollment periods for life event determined? Total Compensation Total Compensation Total Compensation Total Compensation Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Life Event changes Administrate Life Event changes Administrate Life Event changes Administrate Life Event changes OAB OAB OAB OAB 26 26 26 26 Benefits Are the enrollment rules based on life events? Benefits How are your life events defined? Benefits Benefits How do you handle detection of life events? Do you require automatic life event detection and administration? What are the continuing eligibility rules for leave of absence, long term disability, short term disability? Are there any changes in the cost of the benefit? How is the money collected if the participant is not receiving a paycheck? Process Process Process Process

OBM Level II 3448 3449 3450 3451 3452


(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Total Compensation

OBM Level III


Administrate Benefits

OBM Level IV
Administrate Life Event changes

Application
OAB

OBM Row No.


2346

Process
26

Category
Benefits

Process Analysis Questions


Are the eligibility/participation rules based on life events?

3453 3454 3455 3456 3457 3458 3459 3460 3461 3462 3463 3464

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management

Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation

Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits

Administrate Life Event changes Administrate Life Event changes Administrate Life Event changes Administrate Life Event changes Administrate Life Event changes Administrate Life Event changes Define Benefit Structure Define Benefit Structure Administrate Cobra Administrate Cobra

OAB OAB OAB OAB OAB OAB OAB OAB OAB OAB 2343 2354 2349 2350 2351 2352 2353

26 26 26 26 26 26 26 26 26 26

Benefits Benefits Benefits Benefits Benefits Benefits Benefits Benefits Benefits Benefits

Total Compensation

Administrate Benefits

Administrate Cobra

OAB

26

Benefits

Total Compensation

Administrate Benefits

Maintain Benefit Plan

OAB

26

Benefits

3465 3466 3467 3468 3469 3470 3471 3472 3473 3474 3475 3476 3477 3478 3479 3480 3481

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management

Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation

Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits

Define Benefit Structure Administrate Enrollment Administrate Enrollment Administrate Enrollment Administrate Enrollment Administrate Enrollment Administrate Cobra Maintain Benefit Plan Maintain Benefit Plan Define Benefit Structure Define Benefit Structure Administrate Life Event changes Administrate Life Event changes

HR HR HR HR HR HR HR HR HR HR HR OAB OAB

26 26 26 26 26 26 26 26 26 26 26 26 26

Benefits Benefits Benefits Benefits Benefits Benefits Benefits Benefits Benefits Benefits Benefits Benefits Benefits

Total Compensation Total Compensation Total Compensation Total Compensation

Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits

Administrate Life Event changes Administrate Life Event changes Administrate Life Event changes Administrate Life Event changes

HR HR HR HR

26 26 26 26

Benefits Benefits Benefits Benefits

Process What are the termination/coverage end rules for active employee with a terminated benefit? Process What are the termination/coverage end rules for dependent terminated from a benefit? Process What are the termination/coverage end rules for terminated active employee? Process What are the termination/coverage end rules for death? Process What are the termination/coverage end rules for transfers? Process Which benefit plans are extended through COBRA? Setup, Process Which benefit plans are extended after termination outside of COBRA? (I.e. retiree medical) Setup, Process How do you handle COBRA administration? Process What are the termination/coverage end rules for terminated COBRA participant? Process What are the allowed changes for COBRA participants vs. active employees? (Such as changing dependent status, changing plans (adding/terminating/changing), or changing coverage amounts) Process How do you handle claims administration processing for plan reimbursements? (I.e. for flexible spending accounts, plans with reimbursable goods and services) Process What types of benefit plans do you offer? List all the different benefits offered by your organization(s) (i.e. Health and welfare, defined contribution, defined benefit, spending accounts, flexible benefits) Setup, Process How is eligibility to your benefit plans determined? Process Are there waiting periods for your benefit plans? Process What are the criteria for your benefit plans? Process When is your open enrollment period? Process How do you handle interim enrollments? Process How do you handle COBRA? Process How are benefit costs/price tags calculated and stored? (Employee costs, employer costs, etc.) Describe the rounding rules used. Process What is the current or planned effective date of the benefit plan? Process Who are the carriers for this benefit plan? Process What are the dependent eligibility factors? (types of dependents and any restrictions or coverage differences) Process What are the continuing eligibility rules for leave of absence, long term disability, short term disability? Are there any changes in the cost of the benefit while on a leave of absence, long term disability, short term disability? How is the money collected if the participant is not receiving a paycheck while on a leave of absence, long term disability, short term disability? Process What are the termination rules for active employee with a terminated benefit? Process What are the termination rules for dependent terminated from a benefit? Process What are the termination rules for terminated active employee? Process

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process What are the termination rules for transfers? Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Maintain Benefit Plan Administrate Cobra Define Benefit Structure Define Benefit Structure Define Benefit Structure Administrate Enrollment HR HR HR HR HR HR 26 26 26 26 26 26 Benefits What are the termination rules for terminated COBRA participant? Benefits Benefits Benefits Benefits Benefits How do you handle benefit elections for active employees vs. COBRA participants? What are the allowed changes for COBRA participants vs. active employees? (Such as changing dependent status, changing plans (adding/terminating/changing), or changing coverage amounts) What are the employee eligibility factors? (company, location, union association, salary, job code) What types of benefit plans do you offer? List all the different benefits offered by your organization(s) (i.e. Health and welfare, defined contribution, defined benefit, spending accounts, flexible benefits) How is eligibility to your benefit plans determined? Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Enrollment Administrate Enrollment Administrate Enrollment Administrate Enrollment Administrate Enrollment Administrate Cobra Maintain Benefit Plan Maintain Benefit Plan Define Benefit Structure Define Benefit Structure Administrate Life Event changes Administrate Life Event changes HR HR HR HR HR HR HR HR HR HR OAB OAB 26 26 26 26 26 26 26 26 26 26 26 26 Benefits Are there waiting periods for your benefit plans? Benefits What are the criteria for your benefit plans? Benefits When is your open enrollment period? Benefits How do you handle interim enrollments? Benefits How do you handle COBRA? Benefits Benefits Benefits Who are the carriers for this benefit plan? Benefits Benefits Benefits Benefits Process What are the dependent eligibility factors? (types of dependents and any restrictions or coverage differences) Process What are the continuing eligibility rules for leave of absence, long term disability, short term disability? Are there any changes in the cost of the benefit while on a leave of absence, long term disability, short term disability? How is the money collected if the participant is not receiving a paycheck while on a leave of absence, long term disability, short term disability? Process What are the termination rules for active employee with a terminated benefit? Process What are the termination rules for dependent terminated from a benefit? Process What are the termination rules for terminated active employee? Process What are the termination rules for death? Process What are the termination rules for transfers? Process What are the termination rules for terminated COBRA participant? Process What are the Beneficiary eligibility rules? What are the rules regarding allocation amounts or percentages? Process What are the participation rules? What is the waiting period or grandfather rules? Process What are your deferred comp plan requirements? Process How do you handle benefit elections for active employees vs. COBRA participants? Process What are the allowed changes for COBRA participants vs. active employees? (Such as changing dependent status, changing plans (adding/terminating/changing), or changing coverage amounts) Process What are the employee eligibility factors? (company, location, union association, salary, job code) Process How are benefit costs/price tags calculated and stored? (Employee costs, employer costs, etc.) Describe the rounding rules used. What is the current or planned effective date of the benefit plan? Process Process Process Process Process Process Process Process What are the Beneficiary eligibility rules? What are the rules regarding allocation amounts or percentages? What are the participation rules? What is the waiting period or grandfather rules? What are your deferred comp plan requirements? Process Process Process Process Process Process

OBM Level II 3482 3483 3484 3485 3486 3487 3488 3489 3490
(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management Total Compensation

OBM Level III


Administrate Benefits

OBM Level IV
Administrate Life Event changes

Application
HR

OBM Row No.

Process
26

Category
Benefits

Process Analysis Questions


What are the termination rules for death?

Total Compensation Total Compensation

Administrate Benefits Administrate Benefits

Administrate Cobra Define Benefit Structure

HR HR

26 26

Benefits Benefits

Process Process

3491 3492 3493 3494 3495 3496 3497 3498 3499 3500 3501 3502 3503 3504 3505 3506 3507 3508 3509 3510 3511 3512 3513 3514 3515 3516

(HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management (HR) Human Resource Management

Total Compensation

Administrate Benefits

Define Benefit Structure

HR

26

Benefits

Setup, Process

Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation Total Compensation

Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits Administrate Benefits

Administrate Life Event changes Administrate Life Event changes Administrate Life Event changes Administrate Life Event changes Administrate Life Event changes Maintain Benefit Plan Administrate Cobra Define Benefit Structure Define Benefit Structure Define Benefit Structure Administrate Enrollment

HR HR HR HR HR HR HR HR HR HR HR

26 26 26 26 26 26 26 26 26 26 26

Benefits Benefits Benefits Benefits Benefits Benefits Benefits Benefits Benefits Benefits Benefits

Total Compensation Total Compensation

Administrate Benefits Administrate Benefits

Administrate Cobra Define Benefit Structure

HR HR

26 26

Benefits Benefits

217359212.xls.ms_office Page 100

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process/Metrics How do you differentiate yourself from your competition? General Marketing Online Marketing Online General General General General Marketing Online Company How many different types of products or services do you currently have? Product How often do you introduce new products/services? Product What is the companies position/mission? Company Company Company Where will the growth come from? Company Who do you generally sell to? Product HW & SW Environment HW & SW Environment HW & SW Environment HW & SW Environment HW & SW Environment HW & SW Environment HW & SW Environment HW & SW Environment HW & SW Environment HW & SW Environment HW & SW Environment Closed Loop Marketing Audit Closed Loop Marketing Audit General Miscellaneous Miscellaneous Security Security Security International International International International International General General Can you provide information flow schematics of the data passed/required between marketing and other connected/interfaced systems? (e.g. Project Accounting) Process Process/Setup What is the organizational structure of your company? (e.g. entities, departments, regions) What type of growth are you projecting? Process Process Process Process Process/Setup Process/Setup

OBM Level II 3517 3518 3519 3520 3521 3522 3523 3524 3525 3526 3527 3528 3529 3530 3531 3532 3533 3534 3535 3536 3537 3538 3539 3540 3541 3542 3543 3544 3545 3546 3547 3548 3549 3550 3551 3552 3553
(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management Market Research and Analysis Market Research and Analysis Market Research and Analysis Market Research and Analysis Market Research and Analysis Market Research and Analysis Market Research and Analysis Market Research and Analysis Market Research and Analysis

OBM Level III


Perform Market Research Perform Market Research Perform Market Research Perform Market Research Perform Market Research Perform Market Research Perform Market Research Perform Market Research Perform Market Research

OBM Level IV
Establish High-Level Marketing Strategy Establish High-Level Marketing Strategy Determine Product Line Determine Product Line Establish High-Level Marketing Strategy Establish High-Level Marketing Strategy Establish High-Level Marketing Strategy Establish High-Level Marketing Strategy Profile Creation Audit Marketing Information System Audit Marketing Information System Audit Marketing Information System Audit Marketing Information System Audit Marketing Information System Audit Marketing Information System Audit Marketing Information System Audit Marketing Information System Audit Marketing Information System Audit Marketing Information System Audit Marketing Information System Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
Marketing Online

OBM Row No.

Process

Category
General

Process Analysis Questions


Can you present us your executive marketing plan?

(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management

Marketing Audit Marketing Audit Marketing Audit Marketing Audit Marketing Audit Marketing Audit Marketing Audit Marketing Audit Marketing Audit Marketing Audit Marketing Audit Marketing Audit Marketing Audit Marketing Audit Marketing Audit Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Internal Environment Audit Internal Environment Audit Internal Environment Audit Internal Environment Audit Internal Environment Audit Internal Environment Audit Internal Environment Audit Internal Environment Audit Internal Environment Audit Internal Environment Audit Internal Environment Audit Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online

Process Can you provide us with a flow diagram of connectivity between the marketing and the core business application? Process How do you see the new application resolving your current deficiencies/issues? Metrics Is there an existing entity relationship (E-R) diagram of the current marketing application? Process What are your requirements for importing and exporting data from marketing? Process What database are you using? Setup What ERP apps do you have installed currently? Whose? Version? Setup What hardware do you run? Setup What historical marketing information do you currently maintain? Process What is your current Marketing Application Process/Setup What type of information is exchanged between the current marketing application and your other systems/processes? Process Describe how you measure campaign effectiveness. Process How do you currently audit your marketing activities? Process How do you measure the response to a campaign? Process What are your audit requirements for the future? Process Are there any time-intensive marketing processes that need to be addressed? Process/Performanc e Do you currently use or plan to use outbound ecommerce marketing campaigns? Process/Setup Do you currently use or plan to use outbound telemarketing campaigns? Process/Setup Do you have documentation on your current system security requirement for marketing? Process Do you have security reports on who can run Marketing reports? Process/Setup Do you have security requirements on who can enter data for marketing? (e.g. by responsibility, by company, by cost center) Process/Setup Do you need multiple language support? Process/Setup Do you need to support multiple currencies? Process/Setup Do you need to support multiple date, address and name formats? Process/Setup Do you need to support multiple organizations within the same country? Process/Setup Do you operate in multiple countries? Process/Setup Is there an existing diagram of the current marketing processes? Process What are business areas within marketing that are targeted for improvement? Process, Metrics

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Process/Setup Process/Setup Process What is the reason for purchasing/upgrading to this Oracle Marketing Application? What is the total number of users that will have access to the Marketing application? How many of those are using the application simultaneously? What manual operations/processes do you need to automate? Process

OBM Level II 3554 3555 3556 3557 3558 3559 3560 3561 3562 3563 3564 3565 3566 3567 3568 3569 3570 3571 3572 3573 3574 3575 3576 3577 3578 3579 3580 3581 3582 3583 3584 3585 3586 3587 3588 3589 3590
(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management Not identified Not identified Not identified Not identified Not identified

OBM Level III


Not identified Not identified Not identified Not identified Not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified

Application
Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online

OBM Row No.

Process

Category
Miscellaneous General General General General

Process Analysis Questions


What are requirements coming from the creative side of the marketing department? What are the main jobs/responsibilities you have in your marketing department? What are the main marketing tasks you perform in your marketing department? What is the purpose of the relevant sales and marketing system/processes?

(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Strategic Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Product / Service Strategy Product / Service Strategy Product / Service Strategy Campaign Planning Campaign Planning Campaign Planning Campaign Planning

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Determine Product Line Determine Pricing Determine Product Line Not identified Not identified Not identified Not identified

Marketing Online Marketing Online Marketing Online Marketing Online General Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online General Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online General General Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online

General General What role does the marketing department play in sales forecasting? Miscellaneous What word processing package do your users use? Miscellaneous HW & SW Environment General Which of these business areas are of highest priority? General Budgeting Budgeting Budgeting Describe the customer data model that is currently used by the organization. Customers General Budgeting Closed Loop Marketing Closed Loop Marketing Closed Loop Marketing Campaign Company General Closed Loop Marketing Budgeting General Closed Loop Marketing Company Company Product Product Product Campaigns Campaigns Campaigns Miscellaneous Describe the geographical distribution of your business and/or employees present and future. Describe the movement of funds between budgets. Do you perform a break-even analysis for marketing activities? Describe the approval processes for marketing budget within the organization? describe the budgeting process for marketing activities e.g campaigns and events Describe the campaign budget process

Process Process Process Process What would happen if you waited 6 months? Process Which marketing operations/processes do you want to eliminate? Process Process/Metrics Process Process/Setup Process Process Process Process Metrics Do you perform a P&L analysis for products or clients where marketing costs have to be factored in? Metrics Do you use any Oracle Applications such as Oracle Call Center, Oracle TeleSales or Oracle iStore to capture orders? Process/Setup How are the campaign costs to be tracked and at what level of breakdown? Process How big is the company? (Revenue, employees) Process How big is your marketing department? (# of employees, budget)? Process/Setup/Perfo rmance How do you capture orders (mail-order, phone, web, salesforce)? Process How is the marketing budget apportioned across multiple organizations? Process How is your marketing department structured (centralized for the whole company or decentralized for SBU's)? Process What applications do you use to capture orders? Process/Setup What does your company do? Process What industry is your company in? Process What do you sell? Process What is the price point of your products/services? Process/Setup What is your future product strategy? Process/Setup How are the campaigns' objectives to be measured or quantified Process/Setup How is the effectiveness of campaigns managed Process/Setup How many types of campaigns does the organization manage and what are the key information components of each type Process/Setup How visible should campaigns be to the rest of the marketing org? Process/Setup

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process/Setup Describe your business process for sending a letter or collateral to a contact? Literature Fulfillment Do you have collateral organized in kits? Literature Fulfillment Do you market on the web? Miscellaneous Do you plan to have affiliate sites ? eCommerce: Affiliate Do you send collateral based on answers from mail or phone questionnaires? Literature Fulfillment Do you use hard and soft collateral? Literature Fulfillment Do you use version control for collateral? Literature Fulfillment Closed Loop Marketing Closed Loop Marketing Closed Loop Marketing Literature Fulfillment Closed Loop Marketing List Management How is collateral currently processed (in-house, fulfillment house etc.) ? Literature Fulfillment How is collateral fulfilled by the organization, describe the scenarios Collateral Collateral Campaign How many campaigns do you launch a year? Campaign How should collateral be categorized Collateral How should the marketing department be notified of new collateral Collateral eCommerce: Profiling eCommerce: Profiling Process How will profile information be used in your online storefront ? Process/Setup How will profile information be used in your retail stores ? Process/Setup Process/Setup Process Process/Setup Process/Setup Process/Setup Process/Setup Process/Setup Process Process/Performanc e Process Reporting Process/Performanc e Process/Performanc e Process/Performanc e Metrics Process How is marketing collateral managed by the organization, physically and electronically How many campaigns do you run simultaneously? Process/Setup Process Process/Setup How do you capture the actual cost for a marketing campaign? Process How do you assign captured revenue data to campaigns and promotions? Process/Setup How do you capture revenue data for a campaign or a promotion? Process/Setup How do you currently inventory your collateral? Process/Setup How do you currently track cost and effectiveness of a promotion? Process/Setup How do you currently track responses to a list (or to a campaign in general)? Process Process Process Process Process/Performanc e Process/Setup Process/Setup Process Process/Setup Process/Setup

OBM Level II 3591 3592 3593 3594 3595 3596 3597 3598 3599 3600 3601 3602 3603 3604 3605 3606 3607 3608 3609 3610 3611 3612 3613 3614 3615 3616 3617 3618 3619 3620 3621 3622 3623 3624 3625 3626 3627 3628
(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing

OBM Level III


Campaign Planning Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Execution Campaign Measurement Campaign Measurement Campaign Measurement Campaign Measurement Campaign Measurement Campaign Measurement Campaign Measurement Campaign Measurement

OBM Level IV
Not identified Fulfill Collateral Fulfill Collateral Not identified Not identified Fulfill Collateral Fulfill Collateral Fulfill Collateral Track Responses Track Responses Track Responses Fulfill Collateral Track Responses Track Responses Fulfill Collateral Fulfill Collateral Fulfill Collateral Not identified Not identified Fulfill Collateral Fulfill Collateral Not identified Not identified Not identified Not identified Not identified Track Responses Not identified Not identified Fulfill Collateral Analyze Campaign Effectiveness Analyze Campaign Effectiveness Analyze Campaign Effectiveness Analyze Campaign Effectiveness Analyze Campaign Effectiveness Analyze Campaign Effectiveness Analyze Campaign Effectiveness Analyze Campaign Effectiveness

Application
Marketing Online Marketing Online/Sales Marketing Online/ Inventory Marketing Online iMarketing Marketing Online/Sales Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online/ Inventory Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online / MES Marketing Online Marketing Online Marketing Online / MES Marketing Online / MES iMarketing iMarketing iMarketing Marketing Online iMarketing Marketing Online iMarketing iMarketing Marketing Online/Sales Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online

OBM Row No.

Process

Category
Campaigns

Process Analysis Questions


How visible should campaigns be to the rest of the marketing org?

What revenue-sharing arrangements will you have with affiliates ? eCommerce: Affiliate What application do you currently use to communicate/share information Marketing PM during the campaign/promotion planning/execution? Functionality What content-sharing arrangements will you have with affiliates ? eCommerce: Affiliate What is the mechanism to assign the captured marketing cost to Closed Loop tasks/activities and ultimately to products and/or sales? Marketing What personalization requirements do you have for customers arriving from eCommerce: Affiliate affiliate sites ? What requirement does your marketing department have for profiling eCommerce: customers ? Profiling Who in your organization will require the ability to request that a letter or Literature Fulfillment collateral be sent? Are marketing reporting requirements standard across the enterprise, for example subsidiaries? Reporting Are there any requirements for on-line (softcopy) distribution and/or remote location printing for marketing reports? Reporting How do you manage the update of marketing report's distribution list? Reporting How granular do you report on communication channels and media? (e.g. track cost and revenue) Reporting How granular do you report on geographical segments/attributes? Reporting How granular do you report on target market segments? Reporting How often do you check/recalculate the objectives of a campaign? Closed Loop Marketing Provide examples of each report including: Source, user, frequency, main reporting parameters, purpose, # of copies! Reporting

217359212.xls.ms_office Page 103

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process/Setup

OBM Level II 3629 3630 3631 3632 3633 3634 3635 3636 3637 3638 3639 3640 3641 3642 3643 3644 3645 3646 3647 3648 3649 3650 3651 3652 3653 3654 3655 3656 3657 3658 3659 3660 3661 3662 3663
(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing

OBM Level III


Campaign Measurement Campaign Measurement Campaign Measurement Campaign Measurement Campaign Measurement Campaign Measurement Campaign Planning Campaign Planning

OBM Level IV
Analyze Campaign Effectiveness Analyze Campaign Effectiveness Analyze Campaign Effectiveness Analyze Campaign Effectiveness Analyze Campaign Effectiveness Analyze Campaign Effectiveness Determine & Assign Offer / Promotion Determine & Assign Offer / Promotion Determine & Assign Offer / Promotion

Application
Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online

OBM Row No.

Process

Category
Closed Loop Marketing Reporting Reporting Reporting Closed Loop Marketing Reporting Promotion Promotion

Process Analysis Questions


What are the objectives you use to judge the performance of a campaign? (e.g. ROI, Revenue etc.) What business performance statistics do you monitor for marketing?

(MK) Marketing Management

Tactical Marketing

Campaign Planning

Marketing Online

Promotion

(MK) Marketing Management (MK) Marketing Management

Tactical Marketing Tactical Marketing

Campaign Planning Campaign Planning

Not identified Determine & Assign Offer / Promotion

Marketing Online Marketing Online

Campaign Promotion

(MK) Marketing Management

Tactical Marketing

Campaign Planning

Not identified

Marketing Online

Campaign

(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management

Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing

Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning

Not identified Select Channel Perform Segmentation Perform Segmentation Determine & Assign Offer / Promotion Not identified Determine & Assign Offer / Promotion Web-based campaigns Determine & Assign Offer / Promotion Perform Segmentation Perform Segmentation Select Channel Determine & Assign Offer / Promotion Determine & Assign Offer / Promotion Determine & Assign Offer / Promotion Not identified Web-based campaigns Determine & Assign Offer / Promotion Determine & Assign Offer / Promotion Not identified Determine & Assign Offer / Promotion Not identified Not identified

Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online iMarketing Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online iMarketing

Campaign Campaign Segmentation Segmentation Promotion Campaign Promotion Promotion Promotion Segmentation Segmentation Campaign Promotion Promotion Promotion Campaign Promotion

(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management

Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing

Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning

Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online

Promotion Promotion Campaign Promotion Marketing PM Functionality Campaign

Metrics What is the criteria for determining who should receive a copy of any marketing reports? Process What reports are grouped together on a regular basis and printed in one print run? Process What units do you use to measure the above marketing objectives ($'s, time, units etc.)? Setup Who receives a copy of marketing reports? Process Can promotions be accumulated? (e.g. a 5 % promotion coupled with another 2 % promotion results in a 7 % promotion) Process/Setup Do you currently have a promotion database which stores all your historical promotion data? Process/Setup Do you currently use an application that manages the flow/management (sequence of steps) of a promotion such as workflow or project management software? Process Do you currently use an application that manages the flow/management (sequence of steps) of a campaign such as a workflow tool or project management software? Setup/Process Do you currently use coupons or gift certificates? Process/Setup Do you have a document that depicts how your campaigns are hierarchically structured (main campaign, child campaign, promotions etc.)? Process/Setup Do you have a document that depicts the general project management processes/policies you use to create and execute a campaign? Process Do you have a document that depicts the hierarchy of your communication channels and media? Setup Do you have a document that depicts the hierarchy of your geographical segmentation? Setup Do you have a document that depicts the hierarchy of your target market segments? Setup Do you have a list of promotion types you use? (e.g. % discount, early bird, buy one get one etc.) Process/Setup Do you have a process flow that depicts the creation and management of campaigns? Process Do you have a process flow that depicts the creation and management of promotions? Process Do you have a requirement to use advertisments to earn revenue ? Process How do you classify promotions? (e.g. by client, product, geography etc.) Setup How granular do you segment your marketing activities geographically? Setup How granular do you segment your target markets and what are those segments? Setup How granular to you plan your communication efforts in terms of channels and media? Setup How is the general marketplace reached, describe the broadcasting strategies used. Process/Setup How many promotions do you run simultaneously? Process/Setup How many promotions do you typically run during a fiscal year? Process/Setup How many sub campaigns does a campaign usually have? Process/Performanc e How will your online campaigns be affected by your retail campaigns ? Process What advertising/promotional medium are commonly used? For each medium, list the various vendors that are used by the marketing org that provide these medium. Process/Setup What are the criteria/logic you use to decide which promotion you run at what time for which products? Process What are the statuses a campaign can be in? (New, Approved, Canceled) etc. Setup What are the statuses a promotion can be in? (New, Approved, Canceled) etc. Setup What attributes do you capture/track for a single campaign process step? (e.g. priority, weight, start & end dates, dependencies etc.) ? Process/Setup What is the current campaign and promotion approval process? Process/Setup

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process What is the unique identifier of a campaign? Setup What kinds of offers do you plan to have on your online storefront ? Process What kinds of personalization requirements do you have for web-based commerce ? eg. recommendations, personalized ads What market research data do you purchase? What metrics do you use for web-based campaigns ? Process Process/Setup Process What types of offers will be available on the web? Process Do you currently use project management software to manage marketing activities? (e.g. track, assign and report on responsibilities / tasks / dependencies / timing / cost capturing / critical paths)? How is "newly acquired" customers defined Process How is performance of marketing initiatives (eg campaigns) measured Process How is the data for KPI captured Process How is the sales cycle time measured and how can this be tracked in the system What critical marketing indicators should be associated with alerts What constitutes a customer response Process What marketing KPI are used by the organization Process Where does the data to calculate the KPIs come from and how is it stored in the system Can you provide us with data mappings of the lists you currently use? Describe the process of cleaning and de-douping and sorting the lists? Process Process/Performanc e Process Do you generate the lists from an internal DWH or do you buy a list from an external source? Do you have a document depicting the de-douping rules? Do you use Oracle Discoverer? Process Process Process For each criteria used to generate a list, what customer data is commonly extracted when creating the list eg. address, tel, email? How complex are your selection criteria of generating a list? Do you have examples? How do you currently judge the performance of a list? How do you ensure that a customer is not contacted more than once on the same marketing initiative. How do you ensure that a customer or prospect is not contacted too frequently? How do you generate a list of a reduced size (test list)? How is the customer database maintained in terms of integrity and freshness? Process Process/Performanc e Process Process Process Process Process How is this criteria captured within the database? Process If you generate the lists internally please describe the list generation process? Process If you use your internal DWH for list creation, which hardware and software platform do you use for your DWH? What criteria is normally used to define the lists to be generated? Who is responsible for generating, cleaning and de-douping lists? Process Process Process Describe how 1 to 1 marketing may be operative in your marketing initiatives Process Describe how the customer database is to be segmented for marketing purposes How is imported list data to be treated in context to the rest of the customer database what constitutes a duplicate customer record Process Process Process Process Process

OBM Level II 3664 3665 3666 3667 3668 3669 3670 3671 3672 3673 3674 3675 3676 3677 3678 3679 3680 3681 3682 3683 3684 3685 3686 3687 3688 3689 3690 3691 3692 3693 3694 3695 3696 3697 3698 3699 3700
(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing

OBM Level III


Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning Campaign Planning & Campaign Execution Execute Campaigns Execute Campaigns Execute Campaigns Execute Campaigns Execute Campaigns Execute Campaigns Execute Campaigns Execute Campaigns List Management List Management List Management List Management List Management List Management List Management List Management List Management List Management List Management List Management List Management List Management List Management List Management List Management Manage Lists Manage Lists Manage Lists Manage Lists

OBM Level IV
Determine & Assign Offer / Promotion Not identified Web-based campaigns Web-based campaigns Not identified Web-based campaigns Web-based campaigns

Application
Marketing Online Marketing Online iMarketing iMarketing Marketing Online iMarketing iMarketing

OBM Row No.

Process

Category
Promotion Campaign Promotion Promotion Miscellaneous Promotion Promotion Marketing PM Functionality Marketing Intelligence Marketing Intelligence Marketing Intelligence Marketing Intelligence Marketing Intelligence Marketing Intelligence Marketing Intelligence Marketing Intelligence List Management List Management List Management List Management List Management List Management List Management List Management List Management

Process Analysis Questions


What is the process of determining the success of a promotion?

(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management

Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing

Not identified Evaluate & Adjust Campaign Evaluate & Adjust Campaign Evaluate & Adjust Campaign Evaluate & Adjust Campaign Evaluate & Adjust Campaign Evaluate & Adjust Campaign Evaluate & Adjust Campaign Evaluate & Adjust Campaign Generate List Clean-up List Identify Sources Clean-up List Generate List Generate List Generate List Score List Generate List Generate List Generate List Generate List Generate List Generate List Generate List Generate List Clean-up List Not identified Not identified Not identified Not identified

Marketing Online BIM BIM BIM BIM BIM BIM BIM BIM Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online

Setup/Process

List Management List Management List Management List Management List Management List Management List Management List Management List Management List Management List Management

217359212.xls.ms_office Page 105

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Process Describe the marketing demographics that the marketing organization tracks and uses How are marketing geographies determines and inter- related How are marketing geographies targeted for marketing initiatives Process Process Process How are responses from different marketing geographies tracked Process How is the customer/prospect to be contacts (email, fax, call) Process How is the general marketplace reached, describe the broadcasting strategies used. How should Marketing demographics be tracked and maintained in the system How should marketing and sales, competitive information be organized for the organization How should marketing resources be organized in terms of sharing information , eg mailing lists How should obsolete information be managed How should the publication of information be controlled Process Process Process Process Process Process What advertising/promotional medium are commonly used? For each medium, list the various vendors that are used by the marketing org that provide these medium. MES

OBM Level II 3701 3702 3703 3704 3705 3706 3707 3708 3709 3710 3711 3712 3713 3714 3715 3716 3717 3718 3719 3720 3721 3722 3723 3724 3725 3726 3727 3728 3729 3730 3731 3732 3733 3734 3735 3736 3737
(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing

OBM Level III


Marketing Communication Not identified Plan Campaigns Plan Campaigns Plan Campaigns Plan Campaigns Plan Campaigns Plan Campaigns Plan Campaigns Plan Campaigns Plan Campaigns Plan Campaigns Plan Campaigns

OBM Level IV

Application

OBM Row No.

Process

Category
Closed Loop Marketing Closed Loop Marketing

Process Analysis Questions


How do you budget for campaigns or in other words how do you forecast the cost of a campaign? How do you forecast the revenue of a campaign?

Create / Establish Communications Budget Marketing Online Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online Marketing Online MES MES MES MES

MES MES MES MES

(MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MK) Marketing Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management

Tactical Marketing Tactical Marketing Tactical Marketing Tactical Marketing not identified not identified not identified not identified not identified not identified

Plan Campaigns Plan Campaigns Plan Campaigns Plan Campaigns not identified not identified not identified not identified not identified not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Marketing Online MES Marketing Online MES ALL ALL ALL ALL ALL ALL MM MM MM MM MM MM 16 16 16 16 16 16 MES Security Security Security Security Security Security

(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management

not identified not identified not identified not identified not identified not identified not identified not identified Not identified Not identified Not identified Not identified Not identified Not identified

not identified not identified not identified not identified not identified not identified not identified not identified Not identified Not identified Not identified Not identified Not identified Not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

ALL

MM

16 13 13 13 13 13 13 13

Validation Security Security Security Security Security Security Validation Policies Policies

Not module specific MM Not module specific MM Not module specific MM Not module specific MM Not module specific MM Not module specific MM Not module specific MM Not module specific Not module specific Not module specific MM Not module specific MM Not module specific MM Not module specific MM

13 13 13 13

Policies Policies Policies Policies

Process What perspective of audience should be considered when organizing information Process What responses from the customer/prospect should be tracked by the system Process What type of information should be managed by the organization Process Do you have security requirements on who can enter data for Inventory Accuracy? (e.g. by company? by cost center?) Process Do you have security reports on who can run Inventory Accuracy reports? (by company, by cost center etc.) Setup, Process Will there need to be terminal security for Inventory Accuracy? Setup Do you run security reports on a regular basis for Inventory Accuracy? Process Do you have documentation on your current system security requirements for Inventory Accuracy? Process Map each GL user to a menu structure. Will any new ones need to be created for Inventory Accuracy? Setup, Process Do you review requirements for validation rules, allowing certain Inventory Accuracy accounts to be valid with only certain other values. Setup Do you have security requirements on who can enter data for Material Handling? (e.g. by company? by cost center?) Process Do you have security reports on who can run Material Handling reports? (by company, by cost center etc.) Setup, Process Will there need to be terminal security for Material Handling? Setup Do you run security reports on a regular basis for Material Handling? Process Do you have documentation on your current system security requirements for Material Handling? Process Map each GL user to a menu structure. Will any new ones need to be created for Material Handling? Setup, Process Do you review requirements for validation rules, allowing certain Material Handling accounts to be valid with only certain other values. Setup How many plants are there in your organization? Process Do you have inventory at Suppliers for outside processing? Process How do you maintain your Material Handling data? Do you use receipt travelers, shop packets, etc. ? Process How do you audit your Material Handling data? Process Which operations/processes do you want to streamline for Material Handling? Process Which operations/processes do you want to eliminate for Material Handling? Process

217359212.xls.ms_office Page 106

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Process Do you conduct periodic cycle counts? Process Do you conduct periodic wall-to-wall physical inventories? Process How do you audit your Inventory Accuracy data? Process Which operations/processes do you want to streamline for Inventory Accuracy? Process Which operations/processes do you want to eliminate for Inventory Accuracy? Process Are there any time-intensive Inventory Accuracy operations/processes that need to be addressed? Process Do sase customers require capsulate order shipments? Is this managed by the Pick List issue? Process Do you keep statistics on outgoing quality? If so - please elaborate on setup and usage. Metric Do you pack multiple customer orders together? Please explain. Process Do you pick based on carriers, departures, deliveries, customers, or ship to's? Process Do you print packing slips? Are they global packing slips? Please explain and show an example. Process Do you use containers for packing ordered items for customers? Do they require a seal? Process Do you use pick slip grouping? Process If yes, how do you create the customer documentation? Process Will you be having carriers validate trips stops for each delivery leg? Process Will you be using the internet for validating customer deliveries? Process Do you have a separate warehouse location (on and off the system) to denote staged shipments? If yes, what document authorizes the transfer? Process Do you pull finished goods for shipment based on the Pick List? If not, from what document? Process Do you stage shipments by carrier? by route? by Customer? Process Are the Pick Lists printed from Open Sales Orders? Process Do you need the Pick List to print in the Shipping Department? Process Who issues the Pick List to the Warehouse? Process How many orders do you pick release on a peak day? Performance Do you generate separate picklists for backordered product? If so please elaborate on the setup and process. Process Do you ever reprint pick lists? If so please elaborate on the setup and process. Process Do you specify the order in which eligible picking lines are released during the pick release process? If so please elaborate on the setup and process. Process How do you arrange an order on a shipping release or pick list? (location, shipper, date, etc.). Setup If applicable, what criteria do you use to group released picking lines onto a pick slip? Process If applicable, what sales order attributes are considered in prioritizing the releasing of eligible picking lines? Ex. Order number, schedule date etc. Process What is the average number of picking lines per order? Metric What specific information do you require to print on a pick slip? Process What triggers the release of orders for shipment? Process What type of documents do you use when picking the shipments? Process Do you ship RMA replacement inventory to Customers? Process

OBM Level II 3738 3739 3740 3741 3742 3743 3744 3745 3746 3747 3748 3749 3750 3751 3752 3753 3754 3755 3756 3757 3758 3759 3760 3761 3762 3763 3764 3765 3766 3767 3768 3769 3770 3771 3772 3773
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping

OBM Level III


Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified

Application

OBM Row No.

Process
13 16

Category
Policies Policies Policies Policies

Process Analysis Questions


Are there any time-intensive Material Handling operations/processes that need to be addressed? How do you maintain your Inventory Accuracy data?

Not module specific MM ALL INV INV ALL ALL ALL ALL OM, SE OM, SE OM, SE OM, SE OM, SE OM, SE OM, SE OM, SE OM, SE OM, SE MM MM MM MM MM

16 16 16 16 2 1 2 2 2 2 2 2 1 1

Policies Policies Policies Policies Shipping Quality Picking Picking Picking Picking Picking Shipping Shipment Release Shipment Release

(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management

Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping

Pick and Stage Sales Orders Pick and Stage Sales Orders Pick and Stage Sales Orders Print Sales Order Pick Lists Print Sales Order Pick Lists Print Sales Order Pick Lists Print Sales Order Pick Lists Print Sales Order Pick Lists Print Sales Order Pick Lists

Not identified Not Identified Not Identified Not identified Not Identified Not Identified Not Identified Not Identified Not Identified

INV, OM OM, SE OM, SE INV, OM OM, SE OM, SE OM, SE OM, SE OM, SE

MMPICKSHIP

13 2 2

Shipping Shipping Shipping Shipping Picking Picking Peak Statistics Backorders Shipment Release

MMPICKSHIP

13 2 2 20 20 1

(MM) Materials Management (MM) Materials Management (MM) Materials Management

Picking and Shipping Picking and Shipping Picking and Shipping

Print Sales Order Pick Lists Print Sales Order Pick Lists Print Sales Order Pick Lists

Not Identified Not Identified Not Identified

OM, SE OM, SE OM, SE

1 1 1

Shipment Release Shipment Release Shipment Release

(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management

Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping

Print Sales Order Pick Lists Print Sales Order Pick Lists Print Sales Order Pick Lists Print Sales Order Pick Lists Print Sales Order Pick Lists Ship Miscellaneous Shipments

Not Identified Not Identified Not Identified Not Identified Not Identified Not identified

OM, SE OM, SE OM, SE OM, SE OM, SE INV, OM MMPICKSHIP

1 1 1 1 1 18

Shipment Release Shipment Release Shipment Release Shipment Release Shipment Release Shipping

217359212.xls.ms_office Page 107

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Do you ship inventory to Suppliers for outside processing? Process Do you ship Service repairs back to customers? Process If yes, how do you create the customs documentation? Process Do some customers require complete order shipments? Is this managed by the Pick List issue? Do you ship from multiple locations? If so please elaborate on setup and processing. How is the shipping location determined? (i.e. by geography or product availability? How is a backorder placed? Please elaborate on setup and processing. How may shipments per month? Process Setup Process Process Performance Are orders taken by one business unit which are then shipped from another business unit? Do you keep statistics on outgoing quality? If so - please elaborate on setup and usage. If applicable, to what extent do you backorder shipments of a delivery at ship confirm time? If applicable, to what extent do you calculate weight of a delivery at ship confirm time? If applicable, to what extent do you calculate volume of a delivery at ship confirm time? If applicable, to what extent do you calculate percentage fill of a delivery at ship confirm time? Do you confirm shipments before or after goods leave the dock? Please elaborate on how the process works. How many backorders do you process on a peak day? Please describe how you ship replacement product? Process, Setup Metric Process Process Process Process Process Performance Process Does the return shipment reference the original Sales Order? If so how is the reference made? Process Do you consolidate shipments in those locations? If so please elaborate on the setup and process. Process Do you have a shipping quality assurance function? If so - please elaborate on setup and usage. Metric Do you have custom international shipping documents? If so - please elaborate on setup and usage. Please provide SASE examples and identify what information is required on international shipping documents. Process Do you have special procedures for international shipments? If so please describe the setup and processing. Process Do you have specific locations for specific shipments? If so please elaborate on the setup and process. Process Do you measure confirmation to actual shipment? If so please describe the setup and processing. Metric Do you need under and over shipment tolerances? by Customer, by item, by Customer-item? Process Do you or your customers allow partial shipments? Or, do you ship complete only? If so please elaborate on the setup and process. Setup Do you record and batch update information about items picked and shipped using external sources such as bar-code readers? If so please elaborate on the process. Process Do you ship containers of finished goods where the shipment of the container fulfills multiple Sales Order lines? Process Do you ship to other countries? Process Does the Shipping Department enter the shipment on the system? If not, what document is given to data entry? Process Does your Company stage shipments? If so please describe the setup and processing. Process How do you default this information into shipment transactions or how would you like it to default in? Metric How many locations do you ship from? Metric If applicable, to what extent do you backorder departures at ship confirm time? Process If applicable, to what extent do you calculate percentage fill of the departure at ship confirm time? Process

OBM Level II 3774 3775 3776 3777 3778 3779 3780 3781 3782 3783 3784 3785 3786 3787 3788 3789 3790 3791 3792 3793 3794
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping

OBM Level III


Ship Miscellaneous Shipments Ship Miscellaneous Shipments Ship Miscellaneous Shipments Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders

OBM Level IV
Not Identified Not Identified Not Identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified

Application
OM, SE OM, SE OM, SE INV, OM INV, OM INV, OE OE OE OM OE NS OM, SE OM, SE OM, SE OM, SE INV, OE OE INV, OE INV, OE OM, SE OM, SE

OBM Row No.

Process
2 2 2

Category
Shipping Shipping Shipping Shipping Shipping Order Taking Order Taking Order Taking Peak Statistics Order Taking Exception Handling Ship Confirmation Ship Confirmation Ship Confirmation Ship Confirmation Ship Confirmation Peak Statistics Return Shipment Return Shipment Shipment Release Quality

Process Analysis Questions


Do you ship inventory to other internal plants or sales offices?

MMPICKSHIP MMPICKSHIP

15 14 19 19 19 19 19 20 20 20 20 20 20 20 21 21 1 1

3795 3796 3797 3798 3799 3800 3801 3802 3803 3804 3805 3806 3807 3808 3809

(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management

Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping

Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders

Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified

OM,SE,INV OM, SE OM, SE OM, SE OM, SE OM, SE

1 1 1 1 2 1

Documents Ship Confirmation Shipment Release Ship Confirmation Shipping Shipment Release

(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management

Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping

Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders

Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified

OM, SE OM, SE OM, SE OM, SE OM, SE OM, SE OM, SE OM, SE OM, SE

1 2 2 2 1 1 1 1 1

Ship Confirmation Shipping Shipping Shipping Ship Confirmation Ship Confirmation Ship Confirmation Ship Confirmation Ship Confirmation

217359212.xls.ms_office Page 108

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Process Process

OBM Level II 3810 3811 3812 3813 3814 3815 3816 3817 3818 3819 3820 3821 3822 3823 3824 3825 3826 3827 3828 3829 3830 3831 3832 3833 3834 3835 3836 3837 3838 3839 3840 3841 3842 3843 3844 3845
(MM) Materials Management (MM) Materials Management (MM) Materials Management Picking and Shipping Picking and Shipping Picking and Shipping

OBM Level III


Ship Sales Orders Ship Sales Orders Ship Sales Orders

OBM Level IV
Not Identified Not Identified Not Identified

Application
OM, SE OM, SE OM, SE

OBM Row No.

Process
1 1 1

Category
Ship Confirmation Ship Confirmation Shipment Release

Process Analysis Questions


If applicable, to what extent do you calculate volume of the departure at ship confirm time? If applicable, what specific information do you collect? Ex. Picked & shipped quantities, freight charges etc. If one warehouse does not have sufficient goods for the order, do you transfer goods from other warehouses? What information do you store to default into shipment transactions or what information do you redundantly key into shipment transactions and would like to default in? Ex. Item weight, as, etc. What specific information do you require to print on a pack slip?

(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management

Picking and Shipping Picking and Shipping Picking and Shipping Picking and Shipping Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection

Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Manage Inspect Goods Manage Inspect Goods Manage Inspect Goods Manage Inspect Goods Manage Inspect Goods Manage Inspect Goods Manage Inspect Goods

Not Identified Not Identified Not Identified Not Identified Prevent Purchase Item Shortages not identified Not identified Not identified Not identified Not identified Not identified

OM, SE OM, SE OM, SE OM, SE PO PO PO, Quality BIS PO PO PO

1 1 2 1 MMRECEIPTS 5 MMRECEIPTS 4

Ship Confirmation Ship Confirmation Shipping Ship Confirmation

Metric Process

When a shipment is within tolerance, do you want the Sales Order line to close? Who is informed of shipment confirmation? What is the process for shortages to items received?

Process Process Process

Receiving What is the process for processing non-compliant material? Receiving Inspection Inspection Inspection Inspection Inspection When supplier inventory fails inspection, who initiates the Return to Vendor transaction? If not returned to vendor, do you move the material into a MRB location for further review? How is material approved to use in the MRB location? Do you base your inspection on a Quality collection plan that may have certified suppliers? Do you monitor the quality performance of your Suppliers?

Process Process Process Process Process

(MM) Materials Management

Receiving and Inspection

Manage Inspect Goods

Inspect Returned Product

INV

21

RMA

(MM) Materials Management

Receiving and Inspection

Manage Receive Goods

not identified

PO

MMRECEIPTS 4

Multi-Org

(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management

Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection Receiving and Inspection

Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Receive Goods Manage Received Goods Manage Received Goods Manage Received Goods Manage Received Goods Manage Received Goods Manage Received Goods Manage Received Goods Manage Received Goods Manage Received Goods Manage Received Goods Manage Received Goods

not identified Receive Supplier Material Receive Supplier Material Receive Supplier Material Receive Material from Other Buildings Accept or Reject Deliveries Receive Customer Returns Receive Customer Returns Receive Customer Returns Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

PO PO PO PO OE, PO PO, QA INV INV NS PO PO PO INV, PO INV, PO INV, PO INV, PO INV, PO INV, PO INV, PO INV, PO

MMRECEIPTS 4 MMRECEIPTS 5 MMRECEIPTS 5 MMRECEIPTS 5 MMRECEIPTS 5 MMRECEIPTS 5 21 21 21 MMRCVGINSP 2

Multi-Org Receiving Receiving Receiving Receiving Receiving RMA RMA RMA Receiving Receiving Receiving

MMRCVGINSP 2 MMRCVGINSP 3

Receiving Receiving

Process Do you have a formal Material Review Board for Returned Goods Disposition? If so - please describe how the Review Board processes returns disposition. Process Do you track the 'Country of Origin' for the items you have received while in your (MM) Materials Management/inventory system? If so, please describe your tracking process. Setup Do you produce reports by item and/or supplier on the 'Country of Origin' for items received, stocked, or being used in production? If so, please describe your reporting process. Process What is the process to receive production material items? Process What is the process to receive expenses items? Process Are all items received against PO's? If not, what items are not and why? Process Do you order and receive items from other organizations/businesses (InterCompany)? Setup, Process How do you manage items received that are rejected? Setup, Process How do you receive product into your plant? Process Do you receive returns to a Repair Center? If so - please describe the process. Process Do you receive returns to a 3rd party? if so - please describe the process. Process How are items received? Process Do you require documentation (i.e., Purchase Order or Return Material Authorization) before an item can be received? Process Are items received directly into inventory? Process If not, do you inspect items at receiving? Process How are items selected for inspection? Do Requestors receive their own materials via Self-Service Purchasing?

Receiving How are expensed items delivered to the requester? MMRCVGINSP 6 MMRCVGINSP 4 MMRCVGINSP 2 Receiving Receiving Receiving Receiving MMRCVGINSP 2 Receiving Process Do you want to prevent receivers from seeing the quantity ordered or quantity remaining to receive (blind receiving)? Process Do you receive substitute items? Process How are the appropriate people notified when material is received that will relieve a shortage? Process Do you use a receipt amount or dollar amount tolerance? Setup

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process If yes, then what document or event drives the receiving transaction? Process Do you accrue your receipts to the General Ledger? Process How is the Transportation Plan communicated internally? Process Does the Transportation Plan effect available to promise dates to customers? Is the Transportation Plan generated off the system? Is a delivery schedule integral with your current business software? Process

OBM Level II 3846 3847 3848 3849 3850 3851 3852 3853 3854 3855 3856 3857 3858 3859 3860 3861 3862 3863 3864 3865 3866 3867 3868 3869 3870 3871 3872 3873 3874 3875 3876 3877 3878 3879 3880 3881 3882 3883
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management Receiving and Inspection Receiving and Inspection Receiving and Inspection Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Transportation Planning Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management

OBM Level III


Manage Received Goods Manage Received Goods Manage Received Goods Communicate Plan Communicate Plan Communicate Plan Create Transportation Plan Create Transportation Plan Create Transportation Plan Create Transportation Plan Create Transportation Plan Create Transportation Plan Create Transportation Plan Create Transportation Plan Create Transportation Plan Manage Carriers Manage Carriers Manage Carriers Manage Carriers Manage Carriers Manage Carriers Not Identified Not Identified Not Identified Not Identified Not Identified Ship Sales Orders Ship Sales Orders Ship Sales Orders Ship Sales Orders Issue Material Issue Material Issue Material Issue Material Issue Material Issue Material Issue Material Issue Material

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
INV, PO INV, PO AP, GL, PO INV, OM INV, OM OM, INV OM OM OM OM OM NS INV, OM INV, OM INV, OM INV, OM INV, OM INV, OM INV, OM INV, OM INV, OM OM, SE OM,SE, Web OM,SE OM,SE OM,SE OM, SE OM, SE OM, SE OM, SE INV INV, WIP INV, WIP INV, WIP INV, WIP INV, WIP INV INV

OBM Row No.

Process

Category
Receiving Receiving

Process Analysis Questions


Do you perform (virtual) receipts of Drop Ship items?

MMRCVGINSP 2

Receiving Transportation Transportation Transportation Transportation Do you plan production based on Departures?

Setup Process How do you generate shipping schedules? Process Are they based on customer due date? Process Are they based on shipment to regional areas? Process Are they based on transportation availability? Process Are they based on inventory needs at your regional sites? Process Does the Transportation Plan include Sales Order Shipments and Service Repairs and RMA shipments? Do you need a Transportation Calendar by customer, by supplier, by carrier? How do you manage your carriers? Process Process Process Do you wish to tender a load with a carrier via the Internet? Process Do you need volume and weight information when tendering a load? Process Do you wish to receive quotes for loads via the Internet? Process Do you wish to record freight charges onto the Sales Orders at the time of shipment? Do you manage international shipments or does your carrier provide that service? Do you confirm shipments before or after goods leave the dock? Please elaborate on how the process works. Do you currently have direct shipping access to a UPS portal? Do you use any other carrier direct connects? Do you manage activity at shipment stops or customer delivery stops? Do you need to provide visibility to Freight Costs Vs Freight Charges Process Process Process Setup Setup Setup Do you sequence Deliveries or loads within a Trip? Setup How many shipments do you confirm each day? Metric If applicable, to what extent do you calculate weight of the departure at ship confirm time? To what extent do you capture delivery line details at ship confirm time? Ex. Item serial number, shipped quantities, etc. Who confirms the shipments? Do you issue materials to non-production jobs? Process Process Process Process Do you issue materials to a Discrete Work Order using a pick list? Process Do you issue materials to a Repetitive Line using a pick list? Process Do you issue materials to a Flow Line using a pick list? Process How do you manage unplanned issues? Process How do you handle materials returned from work orders? Process How do you manage shortages? Process Do you hold daily Shortage meetings? Process

744 744 744 744 744 744

22 22 22 22 22 22

Transportation Transportation Transportation Transportation Transportation Transportation Transportation Transportation Transportation Transportation Transportation Transportation Transportation Transportation

1 1 1 1 1 1 1 1 1

Ship Confirmation Shipping Shipping Shipping Shipping Ship Confirmation Ship Confirmation Shipping Ship Confirmation Issues Issues Issues Issues Issues Issues Shortages Shortages

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Are the causes for the stock adjustment researched? Process Do you use a Miscellaneous transaction to adjust the inventory? Process Do you have security on who can perform a Miscellaneous transaction? Process Can you break out your miscellaneous transactions from more standard transaction processing? Are miscellaneous transactions costing more than standard material transactions? Are you running your business with reliance on miscellaneous transactions? Do you adjust inventory using miscellaneous transactions? Metric Metric Process Process How many miscellaneous transactions do you perform in a week? Metric How are Obsolete Materials identified? Process Are Obsolete or Discrepant materials moved into a segregated area of the Warehouse? What is the procedure to write-off Obsolete and Discrepant materials? Do you track items by revision ? Process Process Process Do you group and track items by lot? Why and how? Process Do use serial numbers to track items? Process If yes, then when are serial numbers assigned (at receipt, at shipment)? Process Are you able to view all transactions associated with a given revision, serial number and/or lot? Do you reserve inventory for projects? If yes, then how do you prevent this inventory from being consumed elsewhere? How are the appropriate people notified when material shortages occur? How do you measure inventory accuracy? 16 16 16 Accuracy Programs Do you use ABC Classifications? What criteria do you use to derive ABC Cycle Count Process values? Who is responsible for Cycle Counts? Cycle Count Process How often do you count all your items in any given inventory location? Cycle Count Process How do you group material to count? Do you group by inventory location? Cycle Count Process Do you do automatic cycle counts for items that show "zero" on hand? Cycle Count Process Do you cycle count while inventory is being transacted for other business Cycle Count Process purposes? Do you enter blind counts? Cycle Count Process Once inventory accuracy problems are identified, how do you modify Cycle Count Process procedures that caused the inaccuracy? Do you allow inventory adjustments independent of cycle counts and Cycle Count Process physicals? Who is allowed to do inventory adjustments? Cycle Count Process Do adjustments need management approval? Cycle Count Process Do you need management sign-off for adjustments beyond a certain dollar Cycle Count Process value? Is there a tolerance level for physical inventory? Cycle Count Process What are your Inventory tolerances? Cycle Count Process Do you require recounts on out of tolerance parts? Cycle Count Process Do you research inventory variances? Cycle Count Process Do you update you procedures once transaction errors that led to Inventory Cycle Count Process inaccuracy are identified? Retrain? Process Process Process Process Process Process Process

OBM Level II 3884 3885 3886 3887 3888 3889 3890 3891 3892 3893 3894 3895 3896 3897 3898 3899 3900 3901 3902 3903 3904 3905 3906 3907 3908 3909 3910 3911 3912 3913 3914 3915 3916 3917 3918 3919 3920 3921
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management

OBM Level III


Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
INV INV INV INV INV COST, INV INV COST, INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV NS INV INV INV INV INV INV

OBM Row No.

Process

Category
Stock Adjustments Stock Adjustments Stock Adjustments Stock Adjustments

Process Analysis Questions


How are the need for stock adjustments identified?

MM MM MM MM MM

13 13 13 13 13

Stock Adjustments Stock Adjustments Stock Adjustments Stock Adjustments Stock Adjustments Obsolete Materials Obsolete Materials Obsolete Materials Obsolete Materials Manage Items Manage Items Manage Items Manage Items Manage Items Manage Items Manage Items

MMWAREMG MT MMWAREMG MT MMWAREMG MT

MMWAREMG MT MMWAREMG MT MMWAREMG MT

16 16 16

Process Process Process Process Process Process Process Process Process Setup Metric Process Process Process

MMWAREMG MT MMWAREMG MT MMWAREMG MT MMWAREMG MT MMWAREMG MT MMWAREMG MT MMWAREMG MT MMWAREMG MT MMWAREMG MT

17 16 16 16 16 16 16 16 16

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process Do you shut down production for wall-to-wall physicals? 16 16 16 16 16 Physical Inventory Do you have a separate Physical Inventory database? Physical Inventory Do you freeze Inventory? Physical Inventory Do you create Inventory tags? Physical Inventory How long does a wall-to-wall physical take? Physical Inventory Do you enter blind counts? Physical Inventory MMWAREMG MT MMWAREMG MT MMWAREMG MT MMWAREMG MT MMWAREMG MT MMWAREMG MT MMWAREMG MT MMWAREMG MT MMWAREMG MT Do you actually count components in WIP or just value the location? 16 16 16 16 16 16 16 16 16 6 Physical Inventory Do you reconcile transaction logs on a regular basis? Physical Inventory Is inventory accuracy a part of group and individual performance ratings? Physical Inventory Physical Inventory Physical Inventory When was your last inventory accuracy measurement? Physical Inventory How often is production stopped due to shortages? Physical Inventory How many parts are on a daily shortage list? Physical Inventory What is the accuracy by inventory location and/ or by ABC class? Physical Inventory What are the units of measure you use when you order items? Sales How do you manage scrap materials from the Warehouse? Scrap How do you manage scrap materials from a work order? Scrap Does Cost Accounting need to approve scrap materials? Scrap 2 2 2 2 2 2 2 2 Whse Mgmt Whse Mgmt Do you manage Consigned Inventories? Whse Mgmt Whse Mgmt Whse Mgmt Whse Mgmt Whse Mgmt Whse Mgmt Warehouse Mgmt. Warehouse Mgmt. Warehouse Mgmt. Replenishment Do you use MRP to trigger material replenishment ? Replenishment If yes, describe the replenishment process(es). Replenishment Do you use min - max to trigger material replenishment ? Replenishment If yes, describe the replenishment process(es). Replenishment Do you use Reorder Point to trigger material replenishment? Replenishment If yes, describe the replenishment process(es). Replenishment Process Process Process Are all warehouses the responsibility of the Materials group (or does Sales own FGI, or Quality Control own increasing Inspection)? Do you drop ship from your Suppliers? How? Performance Setup, Process Process Process Process Setup Setup Setup Do you supply material from one plant/warehouse to another? How? How is this material accounted for? Setup How are picking discrepancies managed? Process How is Put Away location communicated for receiving items? Process How is Put Away location determined for warehouse items? Process How many warehouses are there ? Setup Do you use Row/Aisle/Bin Locators in your Warehouse? Process How is Put Away location determined? Process How are discrepancies managed? Process What are the methods of replenishment used in your Warehouse? Performance Performance Performance Is there an incentive system for maintaining or improving the inventory accuracy goals? What is the overall accuracy goal? Performance Performance Performance Performance Metric Process Process Process Process Process Process

OBM Level II 3922 3923 3924 3925 3926 3927 3928 3929 3930 3931 3932 3933 3934 3935 3936 3937 3938 3939 3940 3941 3942 3943 3944 3945 3946 3947 3948 3949 3950 3951 3952 3953 3954 3955 3956 3957 3958 3959
(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management

OBM Level III


Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Inventory Manage Scrap Material Manage Scrap Material Manage Scrap Material Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Put Away Goods Put Away Goods Put Away Goods Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Define Units of Measure Not identified Not identified Not identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not Identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV AR, GL, OE INV INV, WIP INV, WIP OM,SE,INV OM,SE,INV OM,SE,INV OM,SE,INV OM, INV OM, INV OM, INV OM,SE,INV INV, OM INV, OM INV, OM INV INV INV INV INV INV INV

OBM Row No.


MMWAREMG MT MMWAREMG MT MMWAREMG MT MMWAREMG MT MMWAREMG MT MMWAREMG MT

Process
16

Category
Physical Inventory

Process Analysis Questions


How often do you take physical inventories?

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance

OBM Level II 3960 3961 3962 3963 3964 3965 3966 3967 3968 3969 3970 3971 3972 3973 3974 3975 3976 3977 3978 3979 3980 3981 3982
(MM) Materials Management Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) (MM) Materials Management (MM) Materials Management (MM) Materials Management Warehouse Management Warehouse Management Warehouse Management

OBM Level III


Receive to Inventory Receive to Inventory Receive to Inventory

OBM Level IV
Not identified Not identified Not identified

Application
INV INV INV

OBM Row No.

Process

Category
Replenishment

Process Analysis Questions


Do you use Replenishment Count to trigger material replenishment ? If yes, describe the replenishment process(es).

Replenishment Do you use Kanbans to trigger material replenishment? Replenishment How do you determine the number of units replenished by a single Kanban (i.e., Kanban size) Vs the number of Kanban cards per item? Process

(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management

Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management

Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory

Not identified Not identified Not identified Not identified Not identified Not identified Not identified

INV INV, PLANNING INV INV ENG, INV INV INV, PO

Replenishment Replenishment Replenishment Replenishment How do you implement ECN changes for Kanban controlled items? Replenishment How do you cancel Kanban cards? Replenishment Is any Kanban replenishment sourced directly from a supplier? Replenishment If yes, then how do you determine which purchasing document (Purchase Requisition; Purchase Order/ Line Item) is associated with a given Kanban card? How do you determine the status of that purchasing document? Is the total number of units (Kanban size times number of Kanban cards) based on a forecast? Is replenishment lead time a factor in this determining Kanban size and number of Kanban cards? How do you create and print Kanban cards?

Process Process Process Process Process Process Process

(MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management (MM) Materials Management

Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Warehouse Management Receiving and Inspection (MMS01)

Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory Receive to Inventory

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

INV, PO INV, PO INV, WIP INV, WIP INV, WIP INV, WIP INV INV INV INV INV INV

Replenishment Replenishment Replenishment Replenishment Replenishment Replenishment Replenishment Replenishment

Process Process

Is any Kanban replenishment sourced from a production department or line in your facility? If yes, then are these items manufactured in a Discrete, Repetitive, or Flow environment? How do you determine which manufacturing document (work order, repetitive or flow schedule) is associated with a given Kanban? How do you determine the status of that manufacturing document (released, complete)? Is any Kanban replenishment sourced from a stockroom or warehouse within your division? If yes, then what document is generated to drive that replenishment? How do you determine which document is associated with a given Kanban?

Process Process Process Process Process Process Process

Replenishment How do you determine the status of that document? Replenishment Replenishment Replenishment Is any Kanban replenishment sourced from a stockroom or warehouse in a different division in your company? If yes, then what document is generated to facilitate that replenishment?

Process Process Process

MM1136 MM1136 MM1135 MM1136 MM1136 MM1136 MM1136 MM1136 MM1136 MM1138 MM1138 MM1138 MM1189

INV INV INV INV INV INV INV INV INV INV INV INV INV

MM1136 MM1136 MM1135 MM1136 MM1136 MM1136 MM1136 MM1136 MM1136 MM1138 MM1138 MM1138 MM1189

Whse Mgmt Whse Mgmt Receipts

Do you drop ship from your Suppliers? How? Do you manage Consigned Inventories? What is the frequency of scale and equipment calibration?

Setup Setup Performance Setup Setup Setup Setup Setup Setup, Process Setup, Process Setup, Process Setup, Process Setup, Process

3983
(MM) Materials Management

3984
(MM) Materials Management

3985
(MM) Materials Management

Receiving Other Do you receive expense items? Receiving Other Do you currently have the ability to scan Vendor Item numbers with a mobile device? Receiving Other Do you scan information when doing Receiving? If so, can we have a sample label? Receiving Other Do you wish to use license plate numbers for receiving and at what level of detail? Carton, pallet, cart, etc. Receiving Other Do you need to capture attributes for a lot or serial number when the item is received? Receiving Other Do you receive substite parts or supplier part numbers that are different then your own? Receiving Do you receive material through a blanket PO? Receiving Receiving Receiving, Inspection Do you receive material through a ASN? Are you currently performing a type of express receipt process? If not, would you like to? Does the person doing the receiving required to enter the accepted and rejected quantities? Purchasing Type Inspection

3986
(MM) Materials Management

3987
(MM) Materials Management

3988
(MM) Materials Management

3989
(MM) Materials Management

3990
(MM) Materials Management

3991
(MM) Materials Management

3992
(MM) Materials Management

3993
(MM) Materials Management

3994 217359212.xls.ms_office

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance Setup, Process

OBM Level II
(MM) Materials Management Receiving and Inspection (MMS01)

OBM Level III MM1189

OBM Level IV

Application INV

OBM Row No. MM1189

Process

Category Receiving, Inspection Receiving, Inspection Receiving, Labeling Receiving Receiving Receiving Policies Issues Issues Issues Issues Issues Issues Shortages Shortages Stock Adjustments Stock Adjustments Stock Adjustments Stock Adjustments Stock Adjustments Stock Adjustments Stock Adjustments Stock Adjustments Manage Items Whse Mgmt Whse Mgmt Whse Mgmt Warehouse Mgmt. Warehouse Mgmt. Warehouse Mgmt. Replenishment Replenishment Replenishment Replenishment Replenishment

3995
(MM) Materials Management Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01) Receiving and Inspection (MMS01)

MM1189 MM1138 MM1135 MM1135 MM1135

INV INV INV INV INV

MM1189 MM1138 MM1135 MM1135 MM1135

3996
(MM) Materials Management

3997
(MM) Materials Management

Process Analysis Questions For quality inspections is there a collection plan that is set up by a Quality Team? Do you plan on using Oracle Quality Applications? How do you inspect serial controlled material? Individually Setup, Process and by range. Do you print labels are receiving? If yes, may I have a Setup, Process sample. Does your organization use cross docking? Setup, Process When receiving material, are tolerances set? Setup, Process

3998
(MM) Materials Management

3999
(MM) Materials Management

Do you plan material receipts into the receiving dock? If so, Process what does the schedule look like? May we have a copy? Do you issue materials to non-production jobs? Process

4000
(MM) Materials Management Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02)

4001
(MM) Materials Management

MM1141 MM1141 MM1141 MM1141 MM1141 MM0410 MM0410 MM0410 MM0410 MM0410 MM0410 MM0410 MM0410 MM0410 MM0410 MM0410 MM1090 MM1090 MM0406 MM0406 MM0406 MM0406 MM0406 MM1141 MM1141 MM1141 MM1141 MM1141

(Leave blank) (Leave blank)

INV INV, WIP INV, WIP INV, WIP INV, WIP INV, WIP INV INV INV INV INV INV INV COST, INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV

MM1141 MM1141 MM1141 MM1141 MM1141 MM0410 MM0410 MM0410 MM0410 MM0410 MM0410 MM0410 MM0410 MM0410 MM0410 MM0410 MM1090 MM1090 MM0406 MM0406 MM0406 MM0406 MM0406 MM1141 MM1141 MM1141 MM1141 MM1141

4002
(MM) Materials Management

Do you issue materials to a Discrete Work Order using a Process pick list? Do you issue materials to a Repetitive Line using a pick list? Process Do you issue materials to a Flow Line using a pick list? How do you manage unplanned issues? How do you handle materials returned from work orders? How do you manage shortages? Do you hold daily Shortage meetings? How are the need for stock adjustments identified? Are the causes for the stock adjustment researched? Do you use a Miscellaneous transaction to adjust the inventory? Do you have security on who can perform a Miscellaneous transaction? Can you break out your miscellaneous transactions from more standard transaction processing? Are miscellaneous transactions costing more than standard material transactions? Are you running your business with reliance on miscellaneous transactions? How many miscellaneous transactions do you perform in a week? How are the appropriate people notified when material shortages occur? How are picking discrepancies managed? Process Process Process Process Process Process Process Process Process Metric Metric Process Metric Process Process

4003
(MM) Materials Management

4004
(MM) Materials Management

4005
(MM) Materials Management

4006
(MM) Materials Management

4007
(MM) Materials Management

4008
(MM) Materials Management

4009
(MM) Materials Management

4010
(MM) Materials Management

4011
(MM) Materials Management

4012
(MM) Materials Management

4013
(MM) Materials Management

4014
(MM) Materials Management

4015
(MM) Materials Management

4016
(MM) Materials Management

4017
(MM) Materials Management

4018
(MM) Materials Management

4019
(MM) Materials Management

How is Put Away location communicated for receiving Process items? How is Put Away location determined for warehouse items? Process Do you use Row/Aisle/Bin Locators in your Warehouse? How is Put Away location determined? How are discrepancies managed? What are the methods of replenishment used in your Warehouse? Do you use MRP to trigger material replenishment ? If yes, describe the replenishment process(es). Do you use min - max to trigger material replenishment ? If yes, describe the replenishment process(es). Process Process Process Process Process Process Process Process Page 114

4020
(MM) Materials Management

4021
(MM) Materials Management

4022
(MM) Materials Management

4023
(MM) Materials Management

4024
(MM) Materials Management

4025
(MM) Materials Management

4026
(MM) Materials Management

4027
(MM) Materials Management

4028

217359212.xls.ms_office

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Process Analysis Questions Performance Do you use Reorder Point to trigger material replenishment? Process If yes, describe the replenishment process(es). Do you use Replenishment Count to trigger material replenishment ? If yes, describe the replenishment process(es). Do you use Kanbans to trigger material replenishment? How do you determine the number of units replenished by a single Kanban (i.e., Kanban size) Vs the number of Kanban cards per item? Is the total number of units (Kanban size times number of Kanban cards) based on a forecast? Is replenishment lead time a factor in this determining Kanban size and number of Kanban cards? How do you create and print Kanban cards? Process Process Process Process Process

OBM Level II
(MM) Materials Management Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02)

OBM Level III MM1141 MM1141 MM1141 MM1141 MM1141 MM1141

OBM Level IV

Application INV INV INV INV INV INV

OBM Row No. MM1141 MM1141 MM1141 MM1141 MM1141 MM1141

Process

Category Replenishment Replenishment Replenishment Replenishment Replenishment Replenishment

4029
(MM) Materials Management

4030
(MM) Materials Management

4031
(MM) Materials Management

4032
(MM) Materials Management

4033
(MM) Materials Management

4034
(MM) Materials Management Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02)

MM1141 MM1141 MM1141 MM1141 MM1141 MM1141 MM1141

INV INV INV INV INV INV INV

MM1141 MM1141 MM1141 MM1141 MM1141 MM1141 MM1141

Replenishment Replenishment Replenishment Replenishment Replenishment Replenishment Replenishment

Process Process Process

4035
(MM) Materials Management

4036
(MM) Materials Management

4037
(MM) Materials Management

4038
(MM) Materials Management

4039
(MM) Materials Management

How do you implement ECN changes for Kanban controlled Process items? How do you cancel Kanban cards? Process Is any Kanban replenishment sourced directly from a supplier? If yes, then how do you determine which purchasing document (Purchase Requisition; Purchase Order/ Line Item) is associated with a given Kanban card? How do you determine the status of that purchasing document? Is any Kanban replenishment sourced from a production department or line in your facility? If yes, then are these items manufactured in a Discrete, Repetitive, or Flow environment? How do you determine which manufacturing document (work order, repetitive or flow schedule) is associated with a given Kanban? How do you determine the status of that manufacturing document (released, complete)? Is any Kanban replenishment sourced from a stockroom or warehouse within your division? If yes, then what document is generated to drive that replenishment? How do you determine which document is associated with a given Kanban? How do you determine the status of that document? Process Process

4040
(MM) Materials Management

4041
(MM) Materials Management Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02)

MM1141 MM1141 MM1141 MM1141

INV INV INV INV

MM1141 MM1141 MM1141 MM1141

Replenishment Replenishment Replenishment Replenishment

Process Process Process Process

4042
(MM) Materials Management

4043
(MM) Materials Management

4044
(MM) Materials Management

4045
(MM) Materials Management Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02)

MM1141 MM1141 MM1141 MM1141 MM1141 MM1141 MM1141 MM0410 MM0410 MM0410 MM0410 MM1148 MM1090 MM0406

INV INV INV INV INV INV INV INV INV INV INV INV INV INV

MM1141 MM1141 MM1141 MM1141 MM1141 MM1141 MM1141 MM0410 MM0410 MM0410 MM0410 MM1148 MM1090 MM0406

Replenishment Replenishment Replenishment Replenishment Replenishment Replenishment

Process Process Process Process Process Process Process Setup Setup Setup Setup Process Process Process

4046
(MM) Materials Management

4047
(MM) Materials Management

4048
(MM) Materials Management

4049
(MM) Materials Management

4050
(MM) Materials Management

4051
(MM) Materials Management

4052
(MM) Materials Management

4053
(MM) Materials Management

4054
(MM) Materials Management

4055
(MM) Materials Management

4056
(MM) Materials Management

4057
(MM) Materials Management

4058
(MM) Materials Management

4059
(MM) Materials Management Inventory Management (MMS02)

MM1148

INV

MM1148

4060

217359212.xls.ms_office

Is any Kanban replenishment sourced from a stockroom or warehouse in a different division in your company? Replenishment If yes, then what document is generated to facilitate that replenishment? Security Do you have security requirements on who can enter data for inventory accuracy? Security Do you have security requirements on who can run inventory accuracy reports? Security Will there need to be terminal security for inventory accuracy? Security Do you have security requirements on who can enter data for inventory accuracy? Stock Is inventory transferred between warehouses? plants? Adjustments distribution centers? Warehouse Mgt Is inventory staged prior to being used in production? How is it done? Is a picklist used? Other How do you handle movement activities? Do you provide paperwork between locations? On-line transactions? Who does this function? Other How long does it take on average to move inventory between warehouses? Do you keep track of in-transit inventory?

Process

Page 115

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance Process

OBM Level II
(MM) Materials Management Inventory Management (MMS02)

OBM Level III MM0406

OBM Level IV

Application INV

OBM Row No. MM0406

Process

Category Other

4061
(MM) Materials Management Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02)

MM0406 MM0406 MM0406

INV INV INV

MM0406 MM0406 MM0406

4062
(MM) Materials Management

4063
(MM) Materials Management

Receiving Policies Receiving Policies Putaway Rules

Process Analysis Questions Do you separate inventory storage? Are Raw Materials stored separately? Finished Goods? Does this impact MRP reporting requirements? Do you use bar coding technology? What type? In what Process ways? Is bar coding a long term objective? What is the timing? Process Setup

4064
(MM) Materials Management Inventory Management (MMS02)

MM0406

INV

MM0406

4065
(MM) Materials Management Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02) Inventory Management (MMS02)

MM1090 MM1090 MM1090 MM1090 MM1090 MM1090 MM1090

INV INV INV INV INV INV INV

MM1090 MM1090 MM1090 MM1090 MM1090 MM1090 MM1090

Does your business require incoming material to fill the forward pick locations to fill whenever it comes in and stack the rest in the bulk pick locations? Putaway Rules Do you currently have put away rules that are used to suggest an optimal put away location for material when it is received? If yes, a copy is needed for setup. If no, do you wish is establish a set of rules? Picking Process Do you pick loose items into an LPN? Picking Process Do you pick whole LPNs

Setup, Process

Process Process

4066
(MM) Materials Management

4067
(MM) Materials Management

4068
(MM) Materials Management

Picking Process Do you pick multiple LPNs, ex. Pick 5 boxes of 10 each for a Process task to pick 50 Picking Process Do you pick from LPNs? Process Picking Process Do you build larger LPNs? Picking Process Do you view cartonization suggestions? Picking Process What types of pick methodology does your company use? Cluster, Order, Zone, Bulk, Paper based, Pick and Pass label picking or User defined? Outbound How are your shipments planned? Logistics Outbound Are you currently packing material for different deliveries in Logistics the same LPN? Outbound Do you create deliveries prior to pick release? Logistics Task Loading Do you load material onto equipment and than accept another task? Task Loading Do you drop material being shipped into a staging lane? Task Loading Staging Loading Does your current system have the ability to view pending tasks by resource? Are orders consolidated at the staging area? After the delivery has been loaded, would your shipping manager be comfortable with the fork lift driver confirming the delivery? Do ship materials sequenced for the customer? After the shipment is confirmed do you send ASNs? Process Process Process

4069
(MM) Materials Management

4070
(MM) Materials Management

4071
(MM) Materials Management

4072
(MM) Materials Management Shipping (MMS03) Shipping (MMS03) Shipping (MMS03) Shipping (MMS03) Shipping (MMS03) Shipping (MMS03) Shipping (MMS03) Shipping (MMS03)

MM1923 MM1923 MM1923 MM1924 MM1924 MM1924 MM1924 MM1924

INV INV INV INV INV INV INV INV

MM1923 MM1923 MM1923 MM1924 MM1924 MM1924 MM1924 MM1924

Process Process Process Setup, Process Setup, Process Setup, Process Process Process

4073
(MM) Materials Management

4074
(MM) Materials Management

4075
(MM) Materials Management

4076
(MM) Materials Management

4077
(MM) Materials Management

4078
(MM) Materials Management

4079
(MM) Materials Management

4080
(MM) Materials Management Shipping (MMS03) Shipping (MMS03)

4081 4082 4083


(MM) Materials Management Shipping (MMS03) Shipping (MMS03) Quality Management (MMS04) Quality Management (MMS04) Quality Management (MMS04) Quality Management (MMS04) Quality Management (MMS04) Quality Management (MMS04) (MM) Materials Management (MM) Materials Management

MM1924 MM1149 MM1149 MM1149 MM1149 MM1150 MM1150 MM1150 MM1198 MM1150 MM1150

INV INV INV INV INV INV INV INV INV INV INV, WIP

MM1924 MM1149 MM1149 MM1149 MM1149 MM1150 MM1150 MM1150 MM1198 MM1150 MM1150

Loading Shipping Shipping Shipping Shipping Obsolete Materials Obsolete Materials Obsolete Materials Obsolete Materials Scrap Scrap

Process Process

Shipping (MMS03)

4084
(MM) Materials Management

Are there any penalities incurred if the shipments arrive late Process to the customer? Are any items shipped with returnable containers? Process Is there a system in place to track returnable containers? How are Obsolete Materials identified? Are Obsolete or Discrepant materials moved into a segregated area of the Warehouse? What is the procedure to write-off Obsolete and Discrepant materials? Do you track items by revision ? How do you manage scrap materials from the Warehouse? How do you manage scrap materials from a work order? Process Process Process Process Process Process Process

4085
(MM) Materials Management

4086
(MM) Materials Management

4087
(MM) Materials Management

4088
(MM) Materials Management

4089
(MM) Materials Management

4090
(MM) Materials Management

4091 217359212.xls.ms_office

Page 116

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance Process

OBM Level II
(MM) Materials Management Quality Management (MMS04) Quality Management (MMS04) Quality Management (MMS04) Quality Management (MMS04) Quality Management (MMS04) Quality Management (MMS04) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05)

4092
(MM) Materials Management

OBM Level III MM1150 MM1150 MM1150 MM1198 MM1150 MM1140 MM1097 MM1097 MM1097 MM1097 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414

OBM Level IV

Application INV, WIP INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV

OBM Row No. MM1150 MM1150 MM1150 MM1198 MM1150 MM1140 MM1097 MM1097 MM1097 MM1097 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM1151 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414

Process

Category Scrap Obsolete Materials Issues Obsolete Materials Policies Obsolete Materials Manage Items Manage Items Manage Items Manage Items Accuracy Programs Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Cycle Count Process Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory

Process Analysis Questions Does Cost Accounting need to approve scrap materials?

4093
(MM) Materials Management

4094
(MM) Materials Management

Do you have inventory that expires or is time sensitive? How Process is it currently controlled? Are material shortages an issue for your operation? Process Do you have inventory that expires or is time sensitive? How Process is it currently controlled? Do you control inventory by lot status or QC hold codes? Process How is rejected or out-of-spec inventory handled/controlled? Process Do you group and track items by lot? Why and how? Do use serial numbers to track items? Process Process

4095
(MM) Materials Management

4096
(MM) Materials Management

4097
(MM) Materials Management

4098
(MM) Materials Management

4099
(MM) Materials Management

4100
(MM) Materials Management

4101
(MM) Materials Management

If yes, then when are serial numbers assigned (at receipt, at Process shipment)? Are you able to view all transactions associated with a given Process revision, serial number and/or lot? How do you measure inventory accuracy? Process Do you use ABC Classifications? What criteria do you use to derive ABC values? Who is responsible for Cycle Counts? How often do you count all your items in any given inventory location? How do you group material to count? Do you group by inventory location? Do you do automatic cycle counts for items that show "zero" on hand? Do you cycle count while inventory is being transacted for other business purposes? Do you enter blind counts? Once inventory accuracy problems are identified, how do you modify procedures that caused the inaccuracy? Do you allow inventory adjustments independent of cycle counts and physicals? Who is allowed to do inventory adjustments? Do adjustments need management approval? Process Process Process Process Process Process Process Process Process Process Process

4102
(MM) Materials Management

4103
(MM) Materials Management

4104
(MM) Materials Management

4105
(MM) Materials Management

4106
(MM) Materials Management

4107
(MM) Materials Management

4108
(MM) Materials Management

4109
(MM) Materials Management

4110
(MM) Materials Management

4111
(MM) Materials Management

4112
(MM) Materials Management

4113
(MM) Materials Management

4114
(MM) Materials Management

Do you need management sign-off for adjustments beyond a Process certain dollar value? Is there a tolerance level for physical inventory? Process What are your Inventory tolerances? Do you require recounts on out of tolerance parts? Do you research inventory variances? Process Process Process

4115
(MM) Materials Management

4116
(MM) Materials Management

4117
(MM) Materials Management

4118
(MM) Materials Management

4119
(MM) Materials Management

Do you update your procedures once transaction errors that Process led to Inventory inaccuracy are identified? Retrain? How often do you take physical inventories? Process Do you shut down production for wall-to-wall physicals? Do you have a separate Physical Inventory database? Do you freeze Inventory? Do you create Inventory tags? How long does a wall-to-wall physical take? Process Process Process Process Process Page 117

4120
(MM) Materials Management

4121
(MM) Materials Management

4122
(MM) Materials Management

4123
(MM) Materials Management

4124
(MM) Materials Management

4125 217359212.xls.ms_office

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance Metric Performance

OBM Level II
(MM) Materials Management Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05)

OBM Level III MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM1097 MM0409

OBM Level IV

Application INV INV INV INV INV INV INV INV INV INV OM, INV,SE

OBM Row No. MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM1097 MM0409

Process

4126
(MM) Materials Management

4127
(MM) Materials Management

4128
(MM) Materials Management

4129
(MM) Materials Management

4130
(MM) Materials Management

4131
(MM) Materials Management

4132
(MM) Materials Management

4133
(MM) Materials Management

4134
(MM) Materials Management

Category Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory Physical Inventory Sales Whse Mgmt

Process Analysis Questions Do you actually count components in WIP or just value the location? Do you reconcile transaction logs on a regular basis?

Is inventory accuracy a part of group and individual Performance performance ratings? Is there an incentive system for maintaining or improving the Performance inventory accuracy goals? What is the overall accuracy goal? Performance When was your last inventory accuracy measurement? How often is production stopped due to shortages? How many parts are on a daily shortage list? What is the accuracy by inventory location and/ or by ABC class? What are the units of measure you use when you order items? Are all warehouses the responsibility of the Materials group (or does Sales own FGI, or Quality Control own increasing Inspection)? Do you supply material from one plant/warehouse to another? How? How is this material accounted for? How many warehouses are there ? What units of measures do you use? Performance Performance Performance Performance Setup Setup

4135
(MM) Materials Management

4136
(MM) Materials Management Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05)

MM1950 MM0409 MM1097 MM1097 MM1151 MM1151 MM1151 MM1097 MM1097

INV INV INV INV INV INV INV INV INV

MM1950 MM0409 MM1097 MM1097 MM1151 MM1151 MM1151 MM1097 MM1097

Whse Mgmt Whse Mgmt Maintenance Maintenance Accuracy Programs Accuracy Programs Accuracy Programs Manage Items Manage Items

Setup Process Setup

4137
(MM) Materials Management

4138
(MM) Materials Management

4139
(MM) Materials Management

4140
(MM) Materials Management

What are the conversions you use between units of Setup measures How do you audit your inventory accuracy data? Process How efficient would you rate your inventory management process? What time intensive inventory accuracy processes need to be addressed? How many items do you have and of what types? Raw materials, packaging, intermediates, finished goods What is your current naming convention for items? Does the current code communicate information about the item? Process Process Setup Setup

4141
(MM) Materials Management

4142
(MM) Materials Management

4143
(MM) Materials Management

4144
(MM) Materials Management

4145
(MM) Materials Management Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05)

MM1097 MM1097 MM1097 MM1097 MM1097 MM1097 MM1097 MM1097 MM1097 MM0409 MM0409 MM0409 MM0409

INV INV INV INV INV INV INV INV INV INV INV INV INV

MM1097 MM1097 MM1097 MM1097 MM1097 MM1097 MM1097 MM1097 MM1097 MM0409 MM0409 MM0409 MM0409

Reporting Maintenance Maintenance Maintenance Policies Maintenance Maintenance Planning Maintenance

4146
(MM) Materials Management

4147
(MM) Materials Management

What types of reports are currently used to manage the Process inventory function. Give examples What is the volume for inventory transactions? Metric What types of inventory transactions are done? Items, quantities, etc. In what areas of the business are inventory transactions performed? How is inventory controlled? By lot, sublot, location or a combination of these? How are lot numbers configured? Random, sequential, date? If you use multiple units of measures on an item how do you keep and order the inventory? Is inventory responsibility segmented by inventory type or by buyer/planner? Who updates item master information? Process Process Setup Setup Setup Setup Process Setup Setup Setup

4148
(MM) Materials Management

4149
(MM) Materials Management

4150
(MM) Materials Management

4151
(MM) Materials Management

4152
(MM) Materials Management

4153
(MM) Materials Management

4154
(MM) Materials Management

4155
(MM) Materials Management

4156
(MM) Materials Management

Warehouse Mgt How do you have warehouses set up? Do you have consignment warehouses? Warehouse Mgt Are warehouses location controlled? Warehouse Mgt Are distribution centers used for finished goods?

4157
(MM) Materials Management

4158 217359212.xls.ms_office

Warehouse Mgt Do you have an inventory locator system? Is it automated or Setup manually maintained? Page 118

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance Performance

OBM Level II
(MM) Materials Management Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05)

OBM Level III MM1151 MM1151 MM1151 MM1151 MM0414 MM0414 MM1151 MM0414 MM0414

OBM Level IV

Application INV INV INV INV INV INV INV INV INV

OBM Row No. MM1151 MM1151 MM1151 MM1151 MM0414 MM0414 MM1151 MM0414 MM0414

Process

4159
(MM) Materials Management

4160
(MM) Materials Management

4161
(MM) Materials Management

4162
(MM) Materials Management

Category Accuracy Programs Cycle Count Process Cycle Count Process Cycle Count Process Reconciliation Physical Inventory Cycle Count Process Physical Inventory Physical Inventory

Process Analysis Questions Do you have documentation on your current system requirements for inventory accuracy? Do you have a cycle count program? What procedures are Process available? What is the count frequency for items based on ABC Process ranking? What are the daily count volumes by rankiing? Process What inventory losses or gain were booked for the last physical inventory and cycle count? What are your current accuracy levels for physical inventory gains/losses? What are your current accuracy levels for cycle count variances/ What are your inventory tolerances? Do you perform multiple counts for each entry with different counters? Do you compare counts? What happens when counts do not match? Do you recount? Send different counters to verify? Auditors? How do you handle zero quantities or negative balances during the Physical Inventory process? Empty locations even though the computer has a value? How do you inventory silos? Bulk storage? Off-site? Finished Goods, Rejected material, Off-site, Rail Cars or Totes? Do you use special inventory adjustment codes for physical inventory? How many? Who is responsible for update? What types of problems are uncovered during the reconciliation process? Incorrect Item #'s? Un-entered receipts or shipments? Are the problems itemized by severity How do you book a reconciled inventory? What types of presentation occur to upper management? May we have samples? Do you have special characteristics in your cycle count program (i.e., Control Counts for expensive items)? What types of cycle count procedures are in place? Do they audit approvals internally? Externally? Have you been relieved of physical inventories due to your program? How do you reconcile cycle counts? Do you use the variance method to book? Total Quantity Replacement? What types of reports originate from cycle counting? Physical Inventory? May we have samples? Do you require special output for your Audit firm? Corporate? May we have samples? Do you have a financial inventory close process?

Performance Performance Performance Process Process

4163
(MM) Materials Management

4164
(MM) Materials Management

4165
(MM) Materials Management

4166
(MM) Materials Management

4167
(MM) Materials Management Warehouse Administration (MMS05)

MM0414

INV

MM0414

Physical Inventory Physical Inventory Physical Inventory Physical Inventory

Process

4168
(MM) Materials Management Warehouse Administration (MMS05)

MM0414

INV

MM0414

Process

4169
(MM) Materials Management Warehouse Administration (MMS05)

MM0414

INV

MM0414

Process

4170
(MM) Materials Management Warehouse Administration (MMS05)

MM0414

INV

MM0414

Process

4171
(MM) Materials Management Warehouse Administration (MMS05)

MM0414

INV

MM0414

Physical Inventory Cycle Count Process Cycle Count Process

Process

4172
(MM) Materials Management Warehouse Administration (MMS05) Warehouse Administration (MMS05)

MM1151 MM1151

INV INV

MM1151 MM1151

Process Process

4173
(MM) Materials Management

4174
(MM) Materials Management Warehouse Administration (MMS05)

MM1151

INV

MM1151

Reconciliation

Process

4175
(MM) Materials Management Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05)

MM1151 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414

INV INV INV,GL INV,GL INV,GL INV,GL INV,GL INV,GL INV,GL INV,GL INV,GL

MM1151 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414

Reporting Reporting Policies Other Other Other Stock Adjustments Other Other Reporting Reporting

Process For Process Process Process Process Process Process Process Process Process Process, Setup

4176
(MM) Materials Management

4177
(MM) Materials Management

4178
(MM) Materials Management

4179
(MM) Materials Management

4180
(MM) Materials Management

4181
(MM) Materials Management

4182
(MM) Materials Management

4183
(MM) Materials Management

4184
(MM) Materials Management

4185
(MM) Materials Management

4186 217359212.xls.ms_office

How do you close an accounting period for inventory accuracy? How long does it take to close an accounting period for accuracy? Is closing an accounting period for inventory accuracy a hard or soft close? How are adjustments to closed periods for inventory accuracy handled? How do you open an accounting period for inventory accuracy? Who performs the tasks associated with opening and closing an accounting period for inventory accuracy? Are inventory accuracy reports standard across multiple Sets of Books? What account codes are required on inventory accuracy reports?

Page 119

RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance Process Process Process Process Process Process Process

OBM Level II
(MM) Materials Management Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05)

OBM Level III MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414

OBM Level IV

Application INV,GL INV,GL INV,GL INV,GL INV,GL INV,GL INV,GL

OBM Row No. MM0414 MM0414 MM0414 MM0414 MM0414 MM0414 MM0414

Process

Category Reconciliation Physical Inventory Reporting Planning Issues Receipts Stock Adjustments Policies

4187
(MM) Materials Management

Process Analysis Questions What were the inventory swings in dollars for actual inventory versus accounting book values? What was the inventory write-off in dollars What type of information is exchanged with Finance regarding inventory? Do you use safety stock to reduce variation between supply and demand How is inventory allocated to shipments and production orders? What occurs when there is a mismatch between documents and validated counts? How do you track inventory movements, receipts, quality problems? Is the information manually kept or automated?

4188
(MM) Materials Management

4189
(MM) Materials Management

4190
(MM) Materials Management

4191
(MM) Materials Management

4192
(MM) Materials Management

4193
(MM) Materials Management Warehouse Administration (MMS05)

MM0414

INV,GL

MM0414

4194
(MM) Materials Management Warehouse Administration (MMS05) Warehouse Administration (MMS05)

MM1097 MM1097

INV INV

MM1097 MM1097

Maintenance Other

4195
(MM) Materials Management

What levels of inventory accuracy are required for Process maintaining continuous efficient production? How ere these levels defined? What types of units of measures do you use, volume, mass, Process etc? Do you have a list of specific UOM Types defined? These Process are used to classify UOM groups, to measure a particular physical characteristic. (Ex: volume, mass, length, count.) Do you have a table of all current Units of Measure that are used by your company? May we have a copy? Who will be responsible for the maintenance of UOM Types, UOM's, and UOM conversions? Which users should be given access to these system setup forms? Do you have a list of employees who will be performing tasks on the mobile apps will be required. Do you have a list of equipment with their attributes to match the equipment to the task that will be used in the Warehouse? Do you have specific business rules for Picking? If so, what are they. Do you have specific business rules for putting away materials? If so, what are they. Do you have a set of GL accounts that contain on hand inventory? If so, what are they. Do you have task type assignment rules? If so, what are they. Do you have different label formats for different label types? If so, what are they. Do you preload trailers and let the carrier pick it up at a later time? How are your shipments being confirmed? Quick ship, LPN Ship or Dock door ship. What are the assigned numbers for your dock doors and staging lanes? What documents are printed during the Ship confirm process? Do you currently setup dock door appointments for your deliveries? How far in advance do you call your freight carriers? Who selects the freight carrier, you or your customer? Process Process

4196
(MM) Materials Management Warehouse Administration (MMS05) Warehouse Administration (MMS05)

MM1097 MM1097

INV INV

MM1097 MM1097

Other Maintenance

4197
(MM) Materials Management

4198
(MM) Materials Management Warehouse Administration (MMS05) Warehouse Administration (MMS05)

MM1942 MM1942

INV INV

MM1942 MM1942

4199
(MM) Materials Management

Employee Resources Employee Resources WMS Rules Engine WMS Rules Engine WMS Rules Engine WMS Rules Engine WMS Rules Engine Shipping Shipping Shipping Shipping Shipping Carriers Carriers Carriers Plan Trips Plan Trips
21 21 21 Rework Rework Rework

Setup Setup

4200
(MM) Materials Management Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Warehouse Administration (MMS05) Yard Administration (MMS06) Transportation & Distribution Planning (MMS07) Transportation & Distribution Planning (MMS07) Transportation & Distribution Planning (MMS07) Transportation & Distribution Planning (MMS07) Transportation & Distribution Planning (MMS07) Transportation & Distribution Planning (MMS07) Transportation & Distribution Planning (MMS07)

MM1950 MM1950 MM1950 MM1950 MM1950 MM0401 MM0382 MM0382 MM0382 MM1943 MM0398 MM0398 MM0399

INV INV INV INV INV INV INV INV INV INV INV INV INV INV INV
Rework Rejects Rework Rejects Rework Rejects WIP INV, WIP INV, WIP

MM1950 MM1950 MM1950 MM1950 MM1950 MM0401 MM0382 MM0382 MM0382 MM1943 MM0398 MM0398 MM0399 MM1943 MM1943

Setup,Process Setup,Process Setup,Process Setup,Process Setup,Process Process Process Setup, Process Setup, Process Setup, Process Process Process

4201
(MM) Materials Management

4202
(MM) Materials Management

4203
(MM) Materials Management

4204
(MM) Materials Management

4205
(MM) Materials Management

4206
(MM) Materials Management

4207
(MM) Materials Management

4208
(MM) Materials Management

4209
(MM) Materials Management

4210
(MM) Materials Management

4211
(MM) Materials Management

4212
(MM) Materials Management

4213
(MM) Materials Management

4214
(MM) Materials Management

4215 4216 4217 4218

(OP) Operations (OP) Operations (OP) Operations

Transportation & Distribution Planning MM1943 (MMS07) Transportation & Distribution Planning MM1943 (MMS07) Shop Floor Execution Perform Work Center Operations Shop Floor Execution Shop Floor Execution Perform Work Center Operations Perform Work Center Operations

Do you currently have a report on the freight carriers ontime Performance performance? Do you currently have a daily truck loading report? Process Explain the trip planning process?
Who is responsible for rework in Production? How do you account for scrap due to rework? Does rework impact standard production capacity? If so - please describe how.

Process
Process Metric Process

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance

OBM Level II 4219 4220 4221 4222 4223 4224 4225 4226 4227 4228 4229 4230 4231 4232 4233 4234 4235 4236 4237 4238 4239 4240 4241 4242 4243 4244 4245 4246 4247 4248 4249 4250 4251 4252 4253 4254 4255
(OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling

OBM Level III


not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified

OBM Level IV
Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

Application
WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP

OBM Row No.


924 924 924 924 924 924 924 924 924 924 924 924 924 924 924 924 924 924 924 924 924

Process
12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12

Category
Production Type Maintenance Maintenance Other Other Other Period Close Period Close Period Close Period Close Period Close Period Close Period Open Period Open Period Open Period Open Period Open/Close Period Open/Close Reporting Reporting Reporting

Process Analysis Questions

(OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations (OP) Operations

Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling Shop Floor Resource and Scheduling

not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified not identified

Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified Not identified

WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP WIP

924 924 924 924 924 924 924 924 924 924 924 924 924 924 924 924

12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12

Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting Reporting

Do you use Available to Promise for scheduling work in process? Do you use capacity availability to schedule? Process How do you maintain your Work In Process data? Process How do you audit your Work In Process data? Process Which operations/processes do you want to streamline for Work In Process? Process Which operations/processes do you want to eliminate for Work In Process? Process Are there any time-intensive Work In Process operations/processes that need to be addressed? Process How do you close an accounting period for Work In Process? Process Is the schedule to close an accounting period for Work In Process documented? Process How long does it take to close an accounting period for Work In Process? Process How long should it take to close an accounting period for Work In Process? Process Is closing an accounting period for Work In Process a hard close or a soft close? Process How are adjustments to closed periods for Work In Process handled? Process How do you open an accounting period for Work In Process? Process Is the schedule to open an accounting period for Work In Process documented? Process How long does it take to open an accounting period for Work In Process? Process Who performs the tasks associated with opening an accounting period for Work In Process? Process Who performs the tasks associated with closing an accounting period for Work In Process? Process Where in your accounting cycle do you run standard reports and statements for Work In Process? Process What business performance statistics do you monitor for Work In Process? Process What are your Work In Process reporting requirements with respect to functional vs. foreign currencies? Setup, Process What are your Work In Process reporting requirements with respect to summary or detail formats? Obtain report listing. Setup, Process What reports do you currently generate to meet your Work In Process reporting requirements? Provide examples of each. Include source (could be manual), user, frequency, number of copies. Setup, Process Is there any Work In Process reporting requirement that your current set of reports does not meet? Setup Are Work In Process reports standard across multiple Sets of Books, for example, subsidiaries? Setup Are Work In Process reports standard across multiple levels within a Set of Books, i e., divisions? Setup What account codes and/or descriptions are required on Work In Process reports? Setup Do you provide a "key" of content/information somewhere on the Work In Process report? Setup What Work In Process reports are grouped together on a regular basis and printed in one print run? Setup, Process Who receives a copy of the Work In Process reports? Process What is the criteria for determining who should receive a copy of any Work In Process report? Process How do you update a Work In Process reports distribution list? Process Is the process to update a Work In Process reports distribution list documented? Process How long does it take to update a Work In Process reports distribution list? Process How long should it take to update a Work In Process reports distribution list? Process Who performs the tasks associated with updating a Work In Process reports distribution list? Process Is there any requirement for on-line (softcopy) distribution and/or remote location printing for Work In Process reports? Setup, Process Do some of these Work In Process reports belong in report sets? Always being run together? Setup

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RD.020 Business Process Questionnaire OBM Level I Type = Setup Metric Process Performance
Process, Performance Setup, Performance Process Do you have security requirements on who can enter data for Work In Process? (e.g. by company? by cost center?) Do you have security reports on who can run Work In Process reports? (by company, by cost center etc.) Will there need to be terminal security for Work In Process? Do you run security reports on a regular basis for Work In Process? Process Setup, Process Setup Process Do you have documentation on your current system security requirements for Work In Process? Process Map each GL user to a menu structure. Will any new ones need to be created for Work In Process? Setup, Process Do you review requirements for validation rules, allowing certain Work In Process accounts to be valid with only certain other values. Setup Describe the process for manufacturing rework? Process Describe the process for storing distribution rework? Process Do you repair customer products? Process Do you perform product upgrades? Process How do you schedule these types of non-standard jobs? Process Do you tie non-standard jobs to specific expense accounts? Setup Do you tie non-standard to internal or external accounts for processing? Setup Do you perform tear-down operations? Process Where do you source spare parts for non-standard jobs? Setup Do you allocate material prior to releasing a work order for production ? Process Do you manufacture on a repetitive basis? Setup Do you manufacture discrete work orders? Setup Do you manufacture both discrete and repetitive on the same line? Setup Do you build lot size, piece size or both? Process Do you do any outside processing? Process Do you use lead time offsets for the components and issue to the floor based on operations scheduling? Process Do you use work orders or schedules to control material movement? Setup Do you use routings and alternate routings? Setup What are the average number of operations for each routing? Metric Do you use work orders or schedules to collect actual costs? Setup Do you use work orders or schedules to record material transactions only? Setup Is there a work order - part number - customer relationship? Process Do you backflush component material? Process Do you use pull tickets for