Sourcing and Supplier Management

Helmut Schütt CIO Mercedes-Benz Cars & Vans

Automotive Day - 3. März - CeBIT2011 Hannover Automotive Day - 2011 3. März - CeBIT

Hannover
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März 2011 .CeBIT Hannover 2 .Agenda 1 2 3 4 5 6 Daimler Operating Model Sourcing and Supplier Management Processes Sourcing Strategy Supplier Strategy Engagement Model Supplier Quality Management Automotive Day .3.

CeBIT Hannover 3 .The Daimler IT Strategy built on one Operating Model IT Strategy Management Enterprise Architecture Management Project and Program Management Business Partner Business Partner Demand Management Service Delivery Service Operation Sourcing and Supplier Management Service Quality Management and Continuous Improvement Skill Management IT Financial Management Common processes & tools are the basis to improve IT’s efficiency & effectiveness Automotive Day .3. März 2011 .

März 2011 .Agenda 1 2 3 4 5 6 Daimler Operating Model Sourcing and Supplier Management Processes Sourcing Strategy Supplier Strategy Engagement Model Supplier Quality Management Automotive Day .3.CeBIT Hannover 4 .

Demand.3.Sourcing and Supplier Management Processes IT Strategy. Skill Mgmt. März 2011 . PPM. skill level The Sourcing & Supplier Management Processes are highly integrated and produce major relevant deliverables to support the IT Operating Model. Quality Mgmt… 1 Sourcing & Supplier Strategy 2 3 Sourcing Strategy Supplier Strategy Engagement Models External Balanced Scorecard “Value Map” * Suppliers Segments & Target Landscape Engagement Models & Selection Rules Supplier Quality Management 6 Supplier Quality Management Suppliers Service Delivery. Service Operations 4 Sourcing Management 5 Supplier Planning Preparation Sourcing Request Management Supplier Engagement * production depth. Automotive Day .CeBIT Hannover 5 . supplier segment.

CeBIT Hannover 6 . März 2011 .Agenda 1 2 3 4 5 6 Daimler Operating Model Sourcing and Supplier Management Processes Sourcing Strategy Supplier Strategy Engagement Model Supplier Quality Management Automotive Day .3.

Non core activity cluster Roles -> Application Developer. Non core Project & Enhancement Development Service Support Operations Execution Commodity Task execution: In-house Partly in-house Mainly in-house External Essential Differentiator The Value Map is a two dimensional matrix that can be used to visualize the in-house production depth....... QIO. Tester -> 1st Level Support -> Incident Analyst.. Event Analyst... Release Manager.. März 2011 .Sourcing Strategy “Value Map” In-house Production Depth for Task Execution Activity Cluster Core < Core activity cluster Business Partner Management Project Management Management & Governance Roles -> Business Relationship Manager. Automotive Day . Change Requestor. Test Architect.3. Standard activity cluster Project Support Service Maintenance Operations Management Roles -> PMO -> Service Level Admin. -> Program/Project Management -> ISO.. Problem Manager. SSM Strategist..CeBIT Hannover 7 . EAM Architect. -> Change Coordinator.. High complex & integrated Standard HC & I activity cluster Demand & Requirement Management Service Design Service Management Roles -> Business Consultant.. -> Incident Manager. Requirements Engineer -> Service Architect. Pipeline Manager.

März 2011 .Agenda 1 2 3 4 5 6 Daimler Operating Model Sourcing and Supplier Management Processes Sourcing Strategy Supplier Strategy Engagement Model Supplier Quality Management Automotive Day .3.CeBIT Hannover 8 .

März 2011 .3.CeBIT Hannover 9 .Supplier Strategy Supplier Portfolio Control-Cycle Capture „IST“ / Adjustment Portfolio Consolidation / Integration Portfolio Usage Strategy Development Central Supplier Manager Procurement External Balanced Scorecard Transition & Purchasing alignment Automotive Day .

CeBIT Hannover 10 .3.Supplier Strategy Consolidated Supplier Portfolio Supplier type Organisation 11 Technology Main-Cluster based upon IT Technology Roadmap Application Development Data Management Systems Management Telecommunications Business Packages Managed Services Application Maintenance Services User Helpdesk Operations Full-Service … … A Central Managed 60% Volume Supplier 1 –volume Supplier 2 –volume Supplier 3 –volume Supplier 4 –volume Supplier N –volume 20 Supplier B 20% Volume 20 Segments x 20 Supplier = 400 Supplier B 15% Volume Locally Managed C 5% Volume Managed C Supplier1 (max per release order) Automotive Day . März 2011 .

CeBIT Hannover 11 .Agenda 1 2 3 4 5 6 Daimler Operating Model Sourcing and Supplier Management Processes Sourcing Strategy Supplier Strategy Engagement Model Supplier Quality Management Automotive Day .3. März 2011 .

tasks for external supplier Onsite/ offshore/ nearshore. etc. etc.3. reporting principles. Automotive Day . In-house production depth Tasks for in-house staff. architecture policies etc. März 2011 . Commercial model Time & material/ fixed price/ shared reward.CeBIT Hannover 12 . etc. The engagement model consists of 5 aspect areas and is influenced by different processes as well as by other issues.Engagement Model Engagement model Governance model Supervision mechanisms. Location Standard & policies Project handbook.

3.Agenda 1 2 3 4 5 6 Daimler Operating Model Sourcing and Supplier Management Processes Sourcing Strategy Supplier Strategy Engagement Model Supplier Quality Management Automotive Day . März 2011 .CeBIT Hannover 13 .

method. If If not not -.3 Perform Perform supplier supplier development development Anybody Anybody is is welcome welcome to togive give his input for his input for a a performance performance measurement measurement method.II collect collect the the performance performance parameter parameter about about the the supplier supplier and and find findan anagreement agreement with with him. Interesting! Interesting! Based Based on onthe the analyzed analyzed data data II can check. Then Then II collect collect the the ratings ratings from the rater.6. Ok s Ok let let’’ s start! start! Wow! Wow! That That is isa a great great process! process! It It helps helpsme me to to improve improve my my performance! performance! Still Still room room for for improvement! improvement! Together Together we we will will define define fields fields of of action in order action in order to to obtain obtain the the best best customer customer 4.6.4 Define performance Define performance measurement measurement method method II need need a a Local Local EBSC EBSC for an important for an important supplier! supplier! 1.6. satisfaction.3. 7.6. 7. weather we can check.6.Supplier Quality Management First First II check. 7.6.3 7.6. if if the the supplier supplier already already has has a a central central or or local local External External Balanced Balanced Scorecard. portfolio.1 Collect Collect & &analyze analyze Supplier Supplier data data 2. check.2 Asses Assessupplier supplier performance performance 7. Scorecard. from the rater.4 7. Supplier Sourcing & Supplier Manager Supplier Strategist Automotive Day . März 2011 .CeBIT Hannover 14 . him. 3.2 7. satisfaction.6.1 7. weather we have have chosen chosen the the right right supplier! supplier! Otherwise Otherwise we we need need to to adjust adjust our our supplier supplier portfolio.

3. März 2011 .CeBIT Hannover 15 .Thank you for your attention! Thank you for your attention! Automotive Day .

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