SYLVIA KARGOL

51 Blossomfield Drive, Toronto, Ontario, M6A 2P6 Tel: 416.624.0613 E-mail: sylvialol@hotmail.com

______________________________________________________________________________ OBJECTIVE:
To secure a position within your well established organization by utilizing my extensive customer service, education and communication skills to the benefit of the enterprise.

HIGHLIGHTS OF QUALIFICATION
Extensive customer service experience Excellent interpersonal communication skills Ability to remain calm in crisis situation Flexible schedule WHMIS, First Aid and CPR Tico Certified Speak and write Polish and English proficiently

EDUCATION & TRAINING:

Seneca College Flight Services Tourism and Travel Diploma Program International Institute of Travel Travel and Tourism Diploma Program Course includes: * Travel Agency Operations * Sales and Marketing * World Destinations * Domestic/International Airline Tariff and Ticketing * SABRE Computer Reservations Training Current Security & Protective Services Training Toronto, Ontario 2009 Markham, Ontario 2012 - Current

Toronto, Ontario

2010 - 2011

* Arrest procedures, Access Control, First Aid and CPR * Handcuffing, Use of Reasonable Force, Fire Safety, Radio Communications * Tactical communications, WHMIS, Public Relations, Traffic Direction * Trespass to property Act The Centre Skills Development & Training Impress Customer Service Certification 2005

ALC Training & Development MS Office Certificate

Toronto, On

2003 2004

* Access, Business Communication, Excel, Internet & Email, Power point, Publisher, Quicken, Word

EMPLOYMENT
Total Security Management Concierge Toronto, Ontario 2009 2010

Duties: * Responsible for greeting tenants and guest, assisting them with their day to day needs. * Responsible for monitoring the security cameras both in and out of the building. * Responsible for emergency announcements and dealing with critical situations with the emergency response services. * Responsible for locking and unlocking main doors. Safenames Ltd Administrative Assistant Mississauga, Ontario 2006 2009

Duties: * Liaison between clients assisting them with their day to day issues such as domain registration, transfers and any other smaller issues that may occur. * Responsible for resolving issue that may occur between the resellers and the clients of the resellers. * Creating client invoices using QuickBooks Software. * Responsible for assisting with collections by calling clients for outstanding payments. * Maintained an organized filing system for accounts receivable invoices. * Answered the main phone line and directed clients to the suitable person. On target Security Security Guard Toronto, Ontario 2000 2002

* Main responsibility was ensuring that the individuals entering the venue had the correct pass or ticket. * Also responsible for ensure that exiting patrons had the proper receipt for the goods they purchased at the event. e.g. Auto Show, boat show, etc. * Gain experience working with lost & found items, including dealing with parents and kids that have been separated from each other. * Assisted people in the event with any questions they may have, by directing them to the correct party or resolving the problem directly.