OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  

 
TABLE OF CONTENTS
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Table AGE1 Page 1........AGE1. Age breakout.
Base: All
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Table Q50 Page 2.........Q50. Gender.
Base: All
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Table Q1 Page 3..........Q1. When you travel in and around Ottawa what mode of travel do you use most?
Base: All
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Table Q2 Page 4..........Q2. How often do you travel by car in Ottawa?
Base: All
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Table Q3 Page 5..........Q3. In an average week, how may trips do you make by car?
Base: All
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Table Q4 Page 6..........Q4. Of the [Number from Q3] trips you take in an average week by car, how many of those trips are on the weekend, that is on Saturday and Sunday?
Base: Respondents who specified how many car trips they make per week
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Table Q5 Page 7..........Q5. In the last six months have you ever used transit to get around Ottawa?
Base: All
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Table Q6 Page 8..........Q6. How often do you use Ottawa's public transit, OC Transpo?
Base: All
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Table Q7 Page 9..........Q7. In an average week, how may trips do you make using transit?
Base: All
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Table Q8 Page 10.........Q8. Of the [Number from Q7] trips you take in an average week using transit, how many of those trips are on the weekend, that is on Saturday and Sunday?
Base: Respondents who specified how many transit trips they make per week
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Table Q9 Page 11.........Q9. In the past did you ever regularly use OC Transpo once a week or more?
Base: Respondents who use OC Transpo less than once a week
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Table Q10 Page 12........Q10. What is the primary reason you stopped using OC Transpo once a week or more?
Base: Respondents who have not regularly used OC Transpo once a week or more in the past
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Table Q11 Page 13........Q11. What specifically did you find inconvenient about transit?
Base: Respondents who find transit inconvenient
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Table Q12 Page 14........Q12. Was there ever a time when you used public transit less than at least once a week, that is you used the car more often?
Base: Respondents who use OC Transpo at least once a week
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Table Q13 Page 15........Q13. What is the primary reason you switched from using a car to using OC Transpo?
Base: Respondents who have used public transit less than at least once a week
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Table Q14 Page 16........Q14. What specifically did you find convenient about using transit?
Base: Respondents who find transit use convenient
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Table Q15 Page 17........Q15. For what purpose do you use OC Transpo most often?
Base: Respondents who have used transit to get around Ottawa in the last six months
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OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
TABLE OF CONTENTS
Table Q16 Page 18........Q16. How do you usually pay for transit fares?
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q17 Page 19........Q17. Is the pass that you have a(n):
Base: Respondents who have a monthly pass
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Table Q18 Page 20........Q18. Of the [Number of] total trips you make in an average week using OC Transpo, how many are on express routes?
Base: Respondents who have used transit to get around Ottawa in the last six months and who specified how many transit trips they make per week
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Table Q19 Page 21........Q19. Of all the destinations you travel to using OC Transpo, what destination do you travel to most?
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q20A Page 24.......Q20A. Strongly Agree/Strongly Disagree: Bus routes are well planned.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q21A Page 26.......Q21A. Very Important/Not at all Important: Bus routes are well planned.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q20B Page 28.......Q20B. Strongly Agree/Strongly Disagree: Bus service is reliable and runs on time.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q21B Page 30.......Q21B. Very Important/Not at all Important: Bus service is reliable and runs on time.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q20C Page 32.......Q20C. Strongly Agree/Strongly Disagree: Even during rush hour you often still get a seat.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q21C Page 34.......Q21C. Very Important/Not at all Important: Even during rush hour you often still get a seat.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q20D Page 36.......Q20D. Strongly Agree/Strongly Disagree: Buses are clean and tidy.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q21D Page 38.......Q21D. Very Important/Not at all Important: Buses are clean and tidy.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q20E Page 40.......Q20E. Strongly Agree/Strongly Disagree: Transit users obey the priority seating assignment.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q21E Page 42.......Q21E. Very Important/Not at all Important: Transit users obey the priority seating assignment.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q20F Page 44.......Q20F. Strongly Agree/Strongly Disagree: Passengers are respectful toward bus drivers.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q21F Page 46.......Q21F. Very Important/Not at all Important: Passengers are respectful toward bus drivers.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q20G Page 48.......Q20G. Strongly Agree/Strongly Disagree: Bus drivers are respectful toward passengers.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q21G Page 50.......Q21G. Very Important/Not at all Important: Bus drivers are respectful toward passengers.
Base: Respondents who have used transit to get around Ottawa in the last six months
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OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
TABLE OF CONTENTS
Table Q20H Page 52.......Q20H. Strongly Agree/Strongly Disagree: For the cost, OC Transpo delivers good service value.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q21H Page 54.......Q21H. Very Important/Not at all Important: For the cost, OC Transpo delivers good service value.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q20I Page 56.......Q20I. Strongly Agree/Strongly Disagree: Climate control on the bus is well maintained.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q21I Page 58.......Q21I. Very Important/Not at all Important: Climate control on the bus is well maintained.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q20J Page 60.......Q20J. Strongly Agree/Strongly Disagree: The physical ride on the bus is comfortable.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q21J Page 62.......Q21J. Very Important/Not at all Important: The physical ride on the bus is comfortable.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q20K Page 64.......Q20K. Strongly Agree/Strongly Disagree: Bus drivers wait until passengers are seated or standing securely before driving away.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q21K Page 66.......Q21K. Very Important/Not at all Important: Bus drivers wait until passengers are seated or standing securely before driving away.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q20L Page 68.......Q20L. Strongly Agree/Strongly Disagree: The new Presto card makes using OC Transpo more convenient.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q21L Page 70.......Q21L. Very Important/Not at all Important: The new Presto card has made using OC Transpo more convenient.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q20M Page 72.......Q20M. Strongly Agree/Strongly Disagree: There is enough information about the transit system onboard the bus, at bus stops, and at stations to help you plan
your trip.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q21M Page 74.......Q21M. Very Important/Not at all Important: There is enough information about the transit system onboard the bus, at bus stops, and at stations to help you
plan your trip.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q20N Page 76.......Q20N. Strongly Agree/Strongly Disagree: You pay attention to printed advertisements on buses.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q21N Page 78.......Q21N. Very Important/Not at all Important: You pay attention to printed advertisements on buses.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q20O Page 80.......Q20O. Strongly Agree/Strongly Disagree: You pay attention to the automated audible announcements on buses.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q21O Page 82.......Q21O. Very Important/Not at all Important: You pay attention to the automated audible announcements on buses.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q22 Page 84........Q22. When transferring at a Transitway station, what is the longest acceptable wait time for a bus?
Base: Respondents who have used transit to get around Ottawa in the last six months
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OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
TABLE OF CONTENTS
Table Q23 Page 85........Q23. Overall, would you say that travelling on OC Transpo - combining planning the trip and then actually taking the trip - is:
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q24 Page 86........Q24. What are some of the factors that can make traveling difficult or more complicated on OC Transpo?
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q25A Page 89.......Q25A. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: Smartphone app?
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q25B Page 91.......Q25B. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: SMS text message (560560)?
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q25C Page 93.......Q25C. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: OC Transpo website used
from a computer?
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q25D Page 95.......Q25D. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: OC Transpo website used
from a smartphone?
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q25E Page 97.......Q25E. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: OC Transpo automated
phone line?
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q25F Page 99.......Q25F. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: OC Transpo information
call centre?
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q25G Page 101......Q25G. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: Printed/paper schedule?
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q25H Page 103......Q25H. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: Don't use a schedule, you
just show up to bus stop or station?
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q26 Page 105.......Q26. Organizations are sometimes rated on the basis of how much their employees show they care about their customers. On that basis how caring would you say
OC Transpo employees are about their customers?
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q27 Page 106.......Q27. In terms of being responsive to customer needs, would you say that OC Transpo is:
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q28 Page 107.......Q28. Taking all factors into consideration, what overall rating would you give to Ottawa's public transit service (OC Transpo)?
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q29 Page 108.......Q29. Which of the following overall characteristics do you think best represents OC Transpo:
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q30 Page 109.......Q30. Thinking about the overall safety and security of Ottawa's transit system how would you rate OC Transpo on a scale of 1 to 10 where 10 is very safe and
secure and 1 is very unsafe and unsecure?
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q31A Page 111......Q31A. Please tell me if you agree or disagree with the following statements: If an incident occurs you are confident the driver knows what to do.
Base: Respondents who have used transit to get around Ottawa in the last six months
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OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
TABLE OF CONTENTS
Table Q31B Page 113......Q31B. Please tell me if you agree or disagree with the following statements: If an incident occurs you are confident you can get help quickly.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q31C Page 115......Q31C. Please tell me if you agree or disagree with the following statements: Overall you feel OC Transpo is a safe and secure transit system.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q32A Page 117......Q32A. Please rate the following experiences while using OC Transpo: Riding on the bus during the day.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q32B Page 119......Q32B. Please rate the following experiences while using OC Transpo: Riding on the bus in the early evening.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q32C Page 121......Q32C. Please rate the following experiences while using OC Transpo: Riding on the bus late at night.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q32D Page 123......Q32D. Please rate the following experiences while using OC Transpo: The presence of video surveillance equipment at stations.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q32E Page 125......Q32E. Please rate the following experiences while using OC Transpo: The presence of public telephone / help phones.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q32F Page 127......Q32F. Please rate the following experiences while using OC Transpo: The presence of Security Mirrors.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q32G Page 129......Q32G. Please rate the following experiences while using OC Transpo: The amount of lighting at Transitway stations after dusk.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q32H Page 131......Q32H. Please rate the following experiences while using OC Transpo: The ability to make special night-time bus stop requests.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q32I Page 133......Q32I. Please rate the following experiences while using OC Transpo: Emergency Call Boxes at stations.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q32J Page 135......Q32J. Please rate the following experiences while using OC Transpo: Waiting for a bus at a bus stop during the day.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q32K Page 137......Q32K. Please rate the following experiences while using OC Transpo: Waiting for a bus at a bus stop in the early evening.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q32L Page 139......Q32L. Please rate the following experiences while using OC Transpo: Waiting for a bus at a bus stop late at night.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q32M Page 141......Q32M. Please rate the following experiences while using OC Transpo: The presence of uniformed law enforcement personnel.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q32N Page 143......Q32N. Please rate the following experiences while using OC Transpo: The presence of OC Transpo employees.
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q33A Page 145......Q33A. How often have you personally experienced any of the following circumstances: People who are intoxicated/drunk
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q33B Page 146......Q33B. How often have you personally experienced any of the following circumstances: People drinking alcohol
Base: Respondents who have used transit to get around Ottawa in the last six months
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OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
TABLE OF CONTENTS
Table Q33C Page 147......Q33C. How often have you personally experienced any of the following circumstances: People swearing
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q33D Page 148......Q33D. How often have you personally experienced any of the following circumstances: People who are arguing or yelling
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q33E Page 149......Q33E. How often have you personally experienced any of the following circumstances: Physical assault: fighting between other people
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q33F Page 150......Q33F. How often have you personally experienced any of the following circumstances: Physical assault: fighting with you
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q33G Page 151......Q33G. How often have you personally experienced any of the following circumstances: Verbal threats or abuse: toward someone else
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q33H Page 152......Q33H. How often have you personally experienced any of the following circumstances: Verbal threats or abuse: toward you
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q33I Page 153......Q33I. How often have you personally experienced any of the following circumstances: Drug usage/dealing
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q33J Page 154......Q33J. How often have you personally experienced any of the following circumstances: People carrying weapons
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q33K Page 155......Q33K. How often have you personally experienced any of the following circumstances: Sexual harassment: toward someone else
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q33L Page 156......Q33L. How often have you personally experienced any of the following circumstances: Sexual harassment: toward you
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q34 Page 157.......Q34. When you think about the safety and security of using OC Transpo, which comes to mind first:
Base: Respondents who have used transit to get around Ottawa in the last six months
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Table Q35 Page 158.......Q35. For what purpose do you travel by car in Ottawa most often?
Base: Respondents who have not used transit to get around Ottawa in the last six months and travel by car at least once a week
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Table Q36 Page 159.......Q36. What are the reasons you travel mostly by car in Ottawa rather than using public transit?
Base: Respondents who have not used transit to get around Ottawa in the last six months and travel by car at least once a week
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Table Q37 Page 161.......Q37. What specifically do you find more convenient about travelling by car?
Base: Respondents who have not used transit to get around Ottawa in the last six months and travel by car at least once a week and think car is more convenient
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Table Q38 Page 163.......Q38. If you had to pick one factor that could influence your decision to use transit more than you do today, which of the following 3 scenarios applies to you
best:
Base: Respondents who have not used transit to get around Ottawa in the last six months and travel by car at least once a week and think car is more convenient
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Table Q39 Page 164.......Q39. How caring would you say OC Transpo employees are about their customers?
Base: Respondents who have not used transit to get around Ottawa in the last six months and travel by car at least once a week and think car is more convenient
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Table Q40 Page 165.......Q40. In terms of being responsive to customer needs, would you say that OC Transpo is:
Base: Respondents who have not used transit to get around Ottawa in the last six months and travel by car at least once a week and think car is more convenient
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Table Q41 Page 166.......Q41. What overall rating would you give to Ottawa's public transit service (OC Transpo)?
Base: Respondents who have not used transit to get around Ottawa in the last six months and travel by car at least once a week and think car is more convenient
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OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
TABLE OF CONTENTS
Table Q42 Page 167.......Q42. Which of the following overall characteristics do you think best represents OC Transpo:
Base: Respondents who have not used transit to get around Ottawa in the last six months and travel by car at least once a week and think car is more convenient
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Table Q44 Page 168.......Q44. What is the highest level of education you have completed?
Base: All
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Table Q45 Page 169.......Q45. What is your current job status?
Base: All
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Table Q46 Page 170.......Q46. Do you work for the federal government or a federal agency?
Base: Respondents who are employed
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Table Q47 Page 171.......Q47. Do you work for OC Transpo?
Base: Respondents who are employed
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Table Q48 Page 172.......Q48. Do you have a driver's license?
Base: All
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Table REGION Page 173....REGION.
Base: All
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Region of Ottawa.

Table Q3_V2 Page 174.....Q3_V2. In an average week, how may trips do you make by car?
Base: All
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Table Q4_V2 Page 176.....Q4_V2. Of the [Number from Q3] trips you take in an average week by car, how many of those trips are on the weekend, that is on Saturday and Sunday?
Base: Respondents who specified how many car trips they make per week
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Table Q7_V2 Page 178.....Q7_V2. In an average week, how may trips do you make using transit?
Base: All
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Table Q8_V2 Page 180.....Q8_V2. Of the [Number from Q7] trips you take in an average week using transit, how many of those trips are on the weekend, that is on Saturday and Sunday?
Base: Respondents who specified how many transit trips they make per week
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Table Q18_V2 Page 181....Q18_V2. Of the [Number of] total trips you make in an average week using OC Transpo, how many are on express routes?
Base: Respondents who have used transit to get around Ottawa in the last six months and who specified how many transit trips they make per week
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OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table AGE1 Page 1

AGE1. Age breakout.
Base: All
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Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

1,525
100.0%

731
100.0%

1,525

649

794
100.0%
876

828
100.0%
988

697
100.0%

1,053
100.0%

537

1,006

338
100.0%
373

128
100.0%
139

18 - 24

197
12.9%

99
13.6%

98
12.3%

166
20.0%
E

32
4.5%

73
6.9%

108
32.0%
FH

16
12.7%
F

25 - 44

530
34.7%

256
35.1%

274
34.4%

274
33.1%

256
36.7%

381
36.2%
g

105
31.0%

43
33.5%

45 - 64

544
35.7%

265
36.3%

279
35.2%

283
34.2%

261
37.5%

406
38.5%
G

88
26.1%

48
37.7%
G

65 +

254
16.6%

110
15.1%

143
18.1%

105
12.7%

149
21.3%
D

193
18.4%
G

37
10.8%

21
16.1%

CHI-SQUARE
SIGNIFICANCE

<--------2.67-------> <-------89.51-------> <------------146.52------------>
55.4%*
100.0%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q50 Page 2

Q50. Gender.
Base: All
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Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

1,525
100.0%

731
100.0%

1,525

649

794
100.0%
876

828
100.0%
988

697
100.0%

1,053
100.0%

537

1,006

338
100.0%
373

128
100.0%
139

Male

731
47.9%

731
100.0%

-

401
48.4%

330
47.3%

498
47.3%

160
47.3%

69
53.9%

Female

794
52.1%

-

794
100.0%

427
51.6%

367
52.7%

554
52.7%

178
52.7%

59
46.1%

CHI-SQUARE
SIGNIFICANCE

<-------1525.0------> <--------.18--------> <-------------2.02------------->
100.0%
32.6%
63.6%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q1 Page 3

Q1. When you travel in and around Ottawa what mode of travel do you use most?
Base: All
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Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

1,519
100.0%

727
100.0%

1,518

1,053
100.0%

338
100.0%

128
100.0%

534

1,006

373

139

477
65.6%
C

475
60.0%

344
41.7%

608
87.5%
D

952
90.4%

-

-

Public Transit

338
22.2%

160
22.0%

178
22.5%

338
41.0%

-

-

338
100.0%

-

Passenger in a Car

101
6.7%

22
3.0%

80
10.1%
B

53
6.4%

48
6.9%

101
9.6%

-

-

Walk

86
5.7%

40
5.4%

46
5.9%

62
7.5%
E

25
3.5%

-

-

86
67.3%

Bike

35
2.3%

26
3.5%
C

10
1.2%

26
3.2%
E

9
1.3%

-

-

35
27.7%

Other

6
0.4%

4
0.5%

3
0.3%

2
0.2%

5
0.7%

-

-

6
5.1%

3
0.3%

3
0.4%

3
0.4%

6

CHI-SQUARE
SIGNIFICANCE

4
0.5%

984

694
100.0%

952
62.7%

0.4%

873

824
100.0%

Drive a Car

Don't know/Refused

645

792
100.0%

-

-

-

<-------39.62-------> <-------428.47------> <------------3037.29----------->
100.0%*
100.0%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q2 Page 4

Q2. How often do you travel by car in Ottawa?
Base: All
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

1,525
100.0%

731
100.0%

794
100.0%

828
100.0%

697
100.0%

1,053
100.0%

338
100.0%

128
100.0%
139

1,525

649

876

988

537

1,006

373

669
43.8%

342
46.9%
C

326
41.1%

253
30.6%

415
59.5%
D

624
59.3%
GH

32
9.6%

11
8.3%

Six days a week

127
8.3%

55
7.5%

72
9.0%

52
6.3%

75
10.7%
D

117
11.1%
GH

8
2.3%

1
1.1%

Five days a week

146
9.6%

65
8.8%

81
10.3%

75
9.0%

71
10.2%

114
10.9%
G

21
6.3%

11
8.3%

Four days a week

102
6.7%

45
6.2%

57
7.2%

72
8.7%
E

30
4.3%

58
5.5%

33
9.6%
F

11
8.5%

Three days a week

126
8.2%

60
8.2%

66
8.3%

93
11.2%
E

33
4.8%

57
5.4%

50
14.8%
F

17
13.1%
F

Two days a week

131
8.6%

70
9.6%

61
7.7%

102
12.3%
E

29
4.2%

41
3.9%

65
19.1%
F

24
19.1%
F

One day a week

81
5.3%

36
4.9%

45
5.7%

65
7.8%
E

16
2.3%

20
1.9%

50
14.7%
F

12
9.2%
F

22
3.1%

34
4.2%

42
5.1%
E

14
2.0%

12
1.1%

24
7.1%
F

20
15.6%
FG

10

Seven days a week

Less than once per week

56
3.7%

Less than once per month

Hardly ever or never

CHI-SQUARE
SIGNIFICANCE

1.4%

22
1.4%

11
1.4%

19
2.3%
E

66
4.3%

24
3.3%

41
5.2%

55
6.6%
E

1

0.4%

3
0.1%

11
3.1%
F

10
7.6%
Fg

11
1.6%

8
0.8%

45
13.2%
F

12
9.2%
F

<-------11.92-------> <-------203.95------> <------------664.33------------>
78.2%
100.0%
100.0%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q3 Page 5

Q3. In an average week, how may trips do you make by car?
Base: All
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

1,492
100.0%

716
100.0%

1,493

637

776
100.0%
856

806
100.0%
965

686
100.0%
528

1,039
100.0%
995

322
100.0%
356

126
100.0%
137

0

73
4.9%

30
4.2%

43
5.6%

62
7.7%
E

11
1.6%

5
0.5%

42
12.9%
F

26
20.8%
Fg

1

76
5.1%

39
5.5%

36
4.7%

65
8.0%
E

11
1.6%

12
1.2%

47
14.6%
F

16
12.8%
F

2

124
8.3%

60
8.3%

64
8.3%

88
11.0%
E

36
5.2%

51
4.9%

49
15.2%
F

24
18.7%
F

3

78
5.2%

38
5.3%

40
5.2%

52
6.4%
E

26
3.8%

42
4.1%

27
8.5%
F

8
6.6%

4

104
7.0%

43
6.0%

61
7.9%

76
9.4%
E

29
4.2%

50
4.8%

43
13.5%
Fh

10
7.8%

5-10

441
29.5%

213
29.7%

228
29.4%

238
29.5%

203
29.6%

325
31.3%
G

78
24.3%

35
28.1%

11-20

434
29.1%

209
29.2%

225
29.0%

176
21.8%

258
37.6%
D

395
38.0%
GH

31
9.8%
h

7
5.2%

Greater than 20

162
10.9%

84
11.8%

78
10.0%

50
6.2%

113
16.4%
D

159
15.3%
G

4
1.2%

-

33
2.2%

15
2.1%

18
2.4%

22
2.7%

11
1.6%

14
1.3%

16
4.9%
FH

2
1.6%

Don't know/Refused

CHI-SQUARE
SIGNIFICANCE

<--------5.14-------> <-------161.95------> <------------510.83------------>
25.8%
100.0%
100.0%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q4 Page 6

Q4. Of the [Number from Q3] trips you take in an average week by car, how many of those trips are on the weekend, that is on Saturday and Sunday?
Base: Respondents who specified how many car trips they make per week
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

1,398
100.0%

674
100.0%

1,390

597

724
100.0%
793

735
100.0%
878

663
100.0%
512

1,017
100.0%
976

278
100.0%
300

99
100.0%
109

0

54
3.9%

30
4.4%

24
3.3%

34
4.6%

20
3.0%

29
2.8%

18
6.6%
F

7
6.9%

1

206
14.8%

87
12.9%

119
16.5%
b

140
19.1%
E

66
10.0%

106
10.4%

65
23.3%
F

35
35.0%
FG

2

364
26.0%

178
26.4%

186
25.6%

186
25.3%

177
26.8%

262
25.7%

80
28.7%

22
21.9%

3

112
8.0%

59
8.7%

53
7.3%

53
7.2%

59
8.8%

77
7.6%

25
8.8%

9
9.3%

4

299
21.3%

133
19.8%

165
22.8%

163
22.2%

135
20.4%

237
23.3%
GH

45
16.1%

15
14.8%

5-10

324
23.2%

168
24.9%

156
21.6%

142
19.3%

182
27.5%
D

271
26.6%
GH

41
14.9%

12
12.2%

35
2.5%

18
2.7%

17
2.3%

15
2.1%

20
3.0%

31
3.0%

5
1.7%

-

0.3%

1
0.2%

3
0.4%

1
0.1%

4
0.6%

5
0.5%

20
1.4%

12
1.7%

9
1.2%

8
1.1%

12
1.8%

17
1.7%

11-20
Greater than 20
Don't know/Refused
CHI-SQUARE
SIGNIFICANCE

5

2
0.9%

1
0.6%

<--------9.7--------> <-------38.96-------> <------------100.37------------>
71.3%
100.0%
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q5 Page 7

Q5. In the last six months have you ever used transit to get around Ottawa?
Base: All
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

1,525
100.0%

731
100.0%

1,525

649

794
100.0%
876

Yes

828
54.3%

401
54.8%

427
53.7%

No

697
45.7%

330
45.2%

367
46.3%

CHI-SQUARE
SIGNIFICANCE

828
100.0%
988
828
100.0%
-

697
100.0%

1,053
100.0%

537

1,006

-

697
100.0%

397
37.7%
656
62.3%
H

338
100.0%
373
338
100.0%
FH
-

128
100.0%
139
89
69.8%
F
39
30.2%

<--------.18--------> <-------1525.0------> <------------413.49------------>
32.6%
100.0%
100.0%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q6 Page 8

Q6. How often do you use Ottawa's public transit, OC Transpo?
Base: All
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

1,525
100.0%

731
100.0%

794
100.0%

828
100.0%

1,053
100.0%

537

1,006

338
100.0%

128
100.0%

373

139

1,525

649

876

Seven days a week

58
3.8%

29
4.0%

29
3.7%

55
6.7%
E

3
0.5%

5
0.5%

54
15.9%
F

-

Six days a week

60
3.9%

28
3.8%

32
4.0%

60
7.2%

-

4
0.4%

55
16.3%
F

-

Five days a week

194
12.7%

102
14.0%

91
11.5%

191
23.1%
E

3
0.4%

42
4.0%

139
41.2%
FH

Four days a week

51
3.4%

26
3.6%

25
3.1%

50
6.0%
E

1
0.2%

14
1.4%

31
9.3%
FH

5
4.2%

Three days a week

46
3.0%

22
3.0%

24
3.1%

44
5.3%
E

3
0.4%

16
1.5%

27
7.9%
FH

4
2.8%

Two days a week

48
3.1%

26
3.5%

22
2.8%

46
5.5%
E

2
0.3%

26
2.4%

13
3.9%

9
7.0%
f

One day a week

48
3.1%

23
3.1%

25
3.2%

48
5.8%

-

26
2.5%

8
2.4%

14
10.7%
FG

Less than once per week

105
6.9%

7.8%

158
10.4%
756
49.6%

Less than once per month

Hardly ever or never

CHI-SQUARE
SIGNIFICANCE

57

988

697
100.0%

49
6.1%

101
12.2%
E

72
9.9%

86
10.9%

346
47.4%

410
51.6%

11
8.4%

5

73
7.0%
G

6
1.9%

24
18.9%
FG

130
15.7%
E

28
4.1%

138
13.1%
G

3
1.0%

17
13.3%
G

104
12.6%

652
93.5%
D

708
67.3%
GH

1
0.2%

44
34.7%
G

0.7%

<--------6.19-------> <------1004.43------> <------------1047.79----------->
27.9%
100.0%
100.0%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q7 Page 9

Q7. In an average week, how may trips do you make using transit?
Base: All
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

1,501
100.0%

720
100.0%

1,498

638

781
100.0%
860

811
100.0%
967

690
100.0%
531

1,036
100.0%

333
100.0%

126
100.0%

987

367

137

7
2.1%

57
45.1%
G

0

896
59.7%

404
56.2%

492
62.9%
B

236
29.1%

660
95.6%
D

829
80.1%
GH

1

97
6.4%

56
7.7%
c

41
5.3%

82
10.1%
E

15
2.1%

60
5.8%
G

8
2.5%

27
21.1%
FG

2

96
6.4%

48
6.6%

48
6.1%

92
11.3%
E

4
0.6%

50
4.9%

27
8.0%
f

19
14.8%
Fg

3

19
1.2%

10
1.4%

8
1.1%

19
2.3%

-

6
0.6%

12
3.5%
FH

1
0.5%

4

35
2.3%

20
2.8%

14
1.8%

35
4.3%

-

14
1.4%

17
5.1%
F

4
2.9%

232
15.5%

123
17.1%

109
13.9%

225
27.7%
E

7
1.0%

61
5.9%

150
44.9%
FH

19
15.1%
F

11-20

109
7.3%

55
7.6%

55
7.0%

105
13.0%
E

4
0.6%

12
1.1%

97
29.1%
FH

1
0.5%

Greater than 20

18
1.2%

3

15
1.9%
B

18
2.2%

-

2
0.2%

16
4.7%
F

-

0.5%

24
1.6%

11
1.5%

13
1.7%

16
2.0%

8
1.1%

17
1.6%

5
1.5%

2
1.4%

5-10

Don't know/Refused
CHI-SQUARE
SIGNIFICANCE

<-------17.26-------> <-------692.28------> <-------------937.5------------>
97.2%
100.0%
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q8 Page 10

Q8. Of the [Number from Q7] trips you take in an average week using transit, how many of those trips are on the weekend, that is on Saturday and Sunday?
Base: Respondents who specified how many transit trips they make per week
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

599
100.0%

313
100.0%

666

29
100.0%

322
100.0%

69
100.0%

16

229

354

79

168
53.6%

143
50.0%

303
53.2%
E

8
26.6%

147
71.9%
GH

125
39.0%

36
51.3%
g

1

114
19.1%

66
21.0%

49
17.0%

97
17.0%

17
59.3%
D

35
17.3%

52
16.2%

26
37.8%
FG

2

95
15.9%

46
14.7%

49
17.1%

95
16.7%

-

9
4.6%

80
24.7%
FH

3

8
1.4%

2
0.6%

6
2.2%
b

8
1.4%

-

1
0.3%

8
2.4%
F

-

4

42
7.0%

20
6.5%

21
7.5%

42
7.3%

-

6
2.9%

35
10.9%
FH

1
1.2%

5-10

27
4.4%

11
3.5%

15
5.4%

22
3.9%

21
6.5%
FH

1
0.9%

11-20

2
0.4%

-

2
0.8%

2
0.4%

4
1.2%

5
0.9%

6

CHI-SQUARE
SIGNIFICANCE

2
0.8%

650

205
100.0%

311
51.9%

1.0%

358

570
100.0%

0

Don't know/Refused

308

286
100.0%

4
14.1%
1
3.6%

5
2.4%
2
0.7%
2
0.8%

1
0.3%
4
1.3%

6
8.8%

-

<--------9.21-------> <-------45.63-------> <------------104.74------------>
76.2%*
100.0%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q9 Page 11

Q9. In the past did you ever regularly use OC Transpo once a week or more?
Base: Respondents who use OC Transpo less than once a week
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

1,014
100.0%

470
100.0%

958

9
100.0%

86
100.0%

857

11

85

312
57.3%

243
72.7%
E

332
48.9%

515
56.4%

6
62.9%

53
61.9%

No

439
43.3%

207
44.0%

232
42.7%

91
27.3%

348
51.1%
D

399
43.6%

4
37.1%

33
38.1%

1
0.2%

6
0.8%

6
0.6%

1
8.5%

CHI-SQUARE
SIGNIFICANCE

5
1.1%

1
0.3%

526

914
100.0%

263
56.0%

6

432

680
100.0%

575
56.7%

0.6%

562

334
100.0%

Yes

Don't know/Refused

396

544
100.0%

-

<--------2.9--------> <-------52.95-------> <-------------10.79------------>
76.6%*
100.0%*
97.1%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q10 Page 12

Q10. What is the primary reason you stopped using OC Transpo once a week or more?
Base: Respondents who have not regularly used OC Transpo once a week or more in the past
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

574
100.0%

263
100.0%
226

333

242
100.0%

332
100.0%

515
100.0%

6
100.0%

53
100.0%

309

250

495

7

56

Bought or began using a
car

112
19.6%

52
19.9%

60
19.3%

38
15.9%

74
22.2%
d

111
21.6%
H

-

1
2.0%

Transit inconvenient

110
19.1%

48
18.4%

61
19.7%

37
15.1%

73
22.0%
D

104
20.3%
H

-

5
10.2%

Retired

77
13.4%

35
13.5%

42
13.4%

39
16.2%

38
11.4%

68
13.3%

2
33.0%

7
13.2%

Changed jobs

72
12.5%

36
13.7%

36
11.4%

28
11.4%

44
13.3%

63
12.2%

30
5.1%

13
5.1%

Poor service /
reliability

559

311
100.0%

16
5.2%

Moved

29
5.0%

9
3.6%

19
6.2%

Transit too expensive

14
2.4%

11
4.0%
C

1.1%

3
0.6%

3
1.1%

Did not feel safe or
secure using transit
Availability of parking
Other

2

14
5.8%
3

1
0.2%

1

7
3.0%
1
0.2%

1

1

7
2.0%

8
1.5%

-

6
11.5%
F

3
0.9%

3
0.6%

-

72
23.2%
1
0.2%

5
9.3%

1

53
20.1%
-

2
31.5%

110
21.5%

125
21.8%

0.2%

7
13.2%
f

22
4.3%

61
18.5%

0.6%

-

9
16.1%

15
4.4%

64
26.2%
E

0.3%

1

23
4.4%

2
0.5%

0.5%

0.1%

16
4.9%

1
0.3%

0.4%

Don't know/Refused
CHI-SQUARE
SIGNIFICANCE

13
5.5%

-

1
0.1%

-

1
1.1%

-

-

2
35.5%
-

12
23.4%
-

<-------11.15-------> <-------16.18-------> <-------------56.63------------>
65.4%*
90.5%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q11 Page 13

Q11. What specifically did you find inconvenient about transit?
Base: Respondents who find transit inconvenient
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
Travel time takes too
long

108
100.0%

47
100.0%

99

38

61
100.0%

36
100.0%

72
100.0%

61

47

52

49
45.1%

22
48.2%

26
42.7%

Bus schedules do not
meet your needs

31
28.4%

12
25.0%

19
31.0%

12
33.4%

19
25.9%

Transit service not
frequent enough

21
19.6%

9
19.1%

12
20.1%

8
23.1%

13
17.9%

Poor/inconvenient/
indirect routes/too many
transfers
Transit service
unreliable
Walking distance too
great

15
13.9%
13
12.4%
12
10.7%

Transit is too crowded

Too expensive

4
4.1%

Transit access difficult
due to disability

4
3.8%

Have a car/prefer
driving (unspecified)

3
2.6%
14
12.7%

Don't know/Refused
CHI-SQUARE
SIGNIFICANCE

2
42.9%

28
26.8%

-

3
67.3%
f

20
19.7%

-

1
18.4%

14
13.7%

-

5
7.4%

2
6.1%

9
13.0%

11
10.4%

-

7

3
9.7%

5
6.6%

8
7.4%

-

1
11.2%

11
14.6%

5

-

7
15.1%

13
12.1%

-

1
18.4%
1
18.4%
1
18.4%
1
14.2%

3

2
3.3%

2
5.6%

3
3.8%

5
4.6%

-

-

6.0%
2
4.7%

2
3.6%

2
4.5%

3
3.8%

4
4.2%

-

-

2
4.5%
6
13.9%

2
1.7%

9
12.3%

-

47
45.2%

3
7.9%

5
4.4%

6
17.2%

94

4
100.0%

10
16.3%

3.0%

Can't get a seat

11
18.7%

32
44.6%

-

3
7.3%

8
7.6%

Other

4
7.6%

17
46.1%

103
100.0%

3
4.5%
7
11.8%

2
4.0%

2
3.3%

-

4
5.7%

4
3.9%

3
3.8%

3
2.7%

5
13.6%

9
12.3%

13
12.7%

1

1
1.4%

1
0.8%

2.3%

-

1
14.2%

-

1
23.8%

<--------13.6-------> <--------7.11-------> <-------------12.35------------>
67.3%*
14.9%*
58.2%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q12 Page 14

Q12. Was there ever a time when you used public transit less than at least once a week, that is you used the car more often?
Base: Respondents who use OC Transpo at least once a week
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

495
100.0%

254
100.0%

321
100.0%

42
100.0%

7

142

353

53

95
39.3%

217
44.9%

7
57.7%

85
65.2%
GH

121
37.7%

16
37.9%

No

271
54.8%

125
49.2%

146
60.7%
B

266
55.1%

5
42.3%

46
34.8%

200
62.3%
F

26
62.1%
F

10
2.1%

-

2
1.8%

7
2.2%

1
1.5%

2
0.7%

8
3.4%
B

543

131
100.0%

129
50.8%
C

10
2.0%

303

12
100.0%

224
45.2%

CHI-SQUARE
SIGNIFICANCE

247

483
100.0%

Yes

Don't know/Refused

550

241
100.0%

<-------11.35-------> <--------1.03-------> <-------------29.28------------>
99.7%
40.4%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q13 Page 15

Q13. What is the primary reason you switched from using a car to using OC Transpo?
Base: Respondents who have used public transit less than at least once a week
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

215
100.0%

125
100.0%

211
100.0%

5
100.0%

82
100.0%

119
100.0%

13
100.0%

119

111

228

2

88

124

16

Convenience of transit

49
22.5%

28
22.7%

20
22.4%

49
23.0%

-

17
21.4%

25
21.1%

6
45.6%
fg

Unavailability/cost of
parking

24
11.1%

16
12.6%

8
9.2%

24
11.4%

-

14
17.8%
Gh

9
7.5%

1
4.7%

Changed jobs

16
7.4%

11
8.8%

Car expensive (own or
operate)
Lost use of car
Price of gas at pump
(separate from 'car
expensive')
Moved
Good service /
reliability
Road construction /
increasing auto time
Concern for the
environment
Retired
Other

230

90
100.0%

16
7.3%
15
6.9%

7
5.8%

9
4.2%
4
1.9%

5
4.1%
2
1.7%

3
1.4%

-

2
0.9%

2
1.5%

1
0.6%

1
1.0%

75
34.8%

42
33.2%
9

4.0%

7
8.3%
4
4.4%

1
1.4%
2
2.2%
33
36.9%

4
3.3%

7
7.4%

2
2.2%

2
1.5%

2
0.9%

Don't know/Refused

CHI-SQUARE
SIGNIFICANCE

9
7.2%

5
5.6%

4
5.0%

16
7.6%

-

16
7.4%
12
5.7%

3
59.4%

9
4.3%
4
2.0%
1
0.6%

-

2
40.6%

10
8.6%

6
6.8%

9
7.8%

2
2.0%

1
10.9%
-

7
6.3%
1
0.7%

-

1
4.4%

2
2.3%

1
1.0%

-

-

2
1.7%

-

-

1
1.0%

-

-

1
0.6%

-

75
35.5%

-

6
2.9%

8
6.9%

5
6.7%

3
3.4%

2
1.0%
2
0.9%

6
6.8%

2
53.8%
D

-

1
1.0%

-

-

26
31.9%

44
37.4%

5
34.3%

4
4.4%

2
1.9%

3
20.4%
g

<--------7.37-------> <-------101.9-------> <-------------31.0------------->
16.8%*
100.0%*
84.6%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q14 Page 16

Q14. What specifically did you find convenient about using transit?
Base: Respondents who find transit use convenient
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
Transit is faster

49
100.0%

28
100.0%

20
100.0%

49
100.0%

25
100.0%

26

21

47

-

20

21

16
32.7%

12
42.4%
c

4
19.0%

16
32.7%

-

5
30.2%

8
33.6%

12
25.3%

7
23.6%

6
27.6%

12
25.3%

Don't have to fight
traffic

8
16.6%

5
18.7%

3
13.7%

8
16.6%

Transit serves my area
well

3

15.9%

9.5%

5
25.0%

8
15.9%

Transit suits my
schedule

5
10.5%

2
8.4%

3
13.5%

5
10.5%

8

Cost savings/not paying
for gas/parking

5
10.1%

Not having to worry
about finding a parking
space

4
8.8%

Can do other things;
read, music, text/email.

3
6.2%

CHI-SQUARE
SIGNIFICANCE

17
100.0%

47

It's there when I want/
need it

Other

-

8
17.2%

4
15.0%
1
2.8%
4
14.3%

1
3.1%

-

6
2
36.0%

6
32.5%

4
15.2%

-

3
18.4%

5
19.3%

-

4
21.2%

3
13.5%

1
10.4%

1
3.3%

4
15.5%

1
10.4%

-

5
10.1%

6
100.0%

3
46.3%
-

-

1
4.6%

4
16.3%

-

3
17.2%

4
8.8%

-

4
24.5%

-

-

3
15.0%

3
6.2%

-

-

2
6.0%

2
25.3%

4
21.2%

8
17.2%

-

2
11.7%

6
22.6%

1
10.4%

<-------12.73-------> <---------.0--------> <-------------20.84------------>
87.9%*
.0%*
81.5%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q15 Page 17

Q15. For what purpose do you use OC Transpo most often?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

823
100.0%

398
100.0%

981

419

425
100.0%
562

823
100.0%

-

981

-

393
100.0%

337
100.0%

89
100.0%

495

372

110

Getting to and from work

334
40.6%

176
44.3%
C

158
37.2%

334
40.6%

-

137
34.9%

165
49.0%
FH

For personal business
such as shopping,
banking, doctor
appointments, family
activities, pleasure and
entertainment.

304
37.0%

130
32.8%

174
40.9%
B

304
37.0%

-

177
45.0%
G

78
23.2%

Getting to and from
school

119
14.4%

61
15.4%

58
13.6%

119
14.4%

-

31
7.9%

Other

65
7.9%

30
7.6%

35
8.3%

65
7.9%

2
0.5%

5
0.6%

Don't know/Refused

5
0.6%

CHI-SQUARE
SIGNIFICANCE

3
0.7%

-

-

82
24.2%
FH

29
32.8%
48
54.0%
fG

6
7.0%

48
12.1%
GH

12
3.6%

6
6.2%

4
1.0%

1
0.2%

-

<--------6.99-------> <---------.0--------> <-------------98.17------------>
86.4%
.0%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q16 Page 18

Q16. How do you usually pay for transit fares?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
Ticket

822
100.0%

395
100.0%

981

416

270
32.9%

119
30.2%

427
100.0%
565
151
35.4%

-

981
270
32.9%

393
100.0%
-

-

72
18.1%

Single trips on a Presto
Card

135
16.4%

68
17.1%

67
15.7%

135
16.4%

-

64
16.3%

46
13.6%

Monthly paper pass (any
kind of pass,
monthly,student, senior,
express,.etc.)

105
12.8%

52
13.2%

53
12.4%

105
12.8%

-

22
5.7%

78
23.1%
FH

29
7.4%

115
34.3%
FH

110
33
37.1%
G
6
6.2%

25
27.8%
FG
5
5.7%

54
13.6%

49
11.5%

103
12.5%

-

70
17.8%
G

57
6.9%

31
7.8%

26
6.1%

57
6.9%

-

20
5.0%

34
10.1%
FH

2
2.5%

4
1.0%

2
0.6%

-

6
0.7%

6
1.5%

-

6
0.7%

-

14
4.3%

89
100.0%

103
12.5%

Don't know/Refused
CHI-SQUARE
SIGNIFICANCE

-

371
49
14.6%

152
18.5%

Other

152
18.5%

496
188
47.8%
GH

336
100.0%

Monthly pass on a Presto
Card (any kind of pass,
monthly, student,
senior, express,.etc.)

Cash

81
18.9%

822
100.0%

19
20.7%
G

<-------10.13-------> <---------.0--------> <-------------239.2------------>
88.1%
.0%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q17 Page 19

Q17. Is the pass that you have a(n):
Base: Respondents who have a monthly pass
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

249
100.0%

121
100.0%

129
100.0%

249
100.0%

-

49
100.0%

190
100.0%

9
100.0%

279

120

159

279

-

54

213

10

Adult Regular Pass

105
42.1%

52
42.8%

53
41.5%

105
42.1%

-

17
33.8%

81
42.7%

5
62.6%
f

Adult Express Pass

53
21.2%

28
23.2%

25
19.4%

53
21.2%

-

17
34.4%
G

36
19.0%

-

U-Pass

40
16.1%

17
13.7%

24
18.3%

40
16.1%

-

5
11.1%

33
17.5%

2
17.7%

15
11.3%

23
9.1%

-

3
6.2%

19
10.0%

1
7.1%

Senior Pass

23
9.1%

8
6.7%

Student Regular Pass

15
5.9%

7.8%

11
4.5%

4.9%

Community (ODSP) Pass
Student Express Pass
Don't know/Refused

15
5.9%

-

5
11.2%

9
4.9%

-

5

11
4.5%

-

2
3.3%

9
4.5%

1
12.6%

2

3
1.0%

-

-

3
1.4%

-

1.2%
5
4.0%

8
3.3%

-

2
4.9%

3
1.5%

2
23.8%

4.2%
1

0.9%
8

3.3%

5
4.2%

6

3
1.0%

CHI-SQUARE
SIGNIFICANCE

9

3
2.5%

<--------4.67-------> <---------.0--------> <-------------29.15------------>
30.0%*
.0%*
99.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q18 Page 20

Q18. Of the [Number of] total trips you make in an average week using OC Transpo, how many are on express routes?
Base: Respondents who have used transit to get around Ottawa in the last six months and who specified how many transit trips they make per week
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

562
100.0%

290
100.0%

644

298

272
100.0%
346

562
100.0%

-

644

185
100.0%
-

219

315
100.0%

59
100.0%

347

74

0

399
71.0%

203
69.8%

196
72.3%

399
71.0%

-

136
73.5%
G

204
64.8%

56
94.6%
FG

1

36
6.3%

18
6.2%

18
6.6%

36
6.3%

-

22
11.7%
GH

12
3.8%

2
3.4%

2

18
3.1%

8
2.7%

10
3.6%

18
3.1%

-

6
3.4%

10
3.2%

1
2.0%

3

8
1.5%

6
2.1%

2
0.8%

8
1.5%

-

1
0.7%

7
2.2%

-

4

16
2.8%

8
2.7%

8
2.9%

16
2.8%

-

6
3.3%

10
3.1%

-

79
14.1%

43
14.7%

36
13.4%

79
14.1%

-

12
6.7%

67
21.2%
F

11-20

6
1.1%

5
1.8%

1
0.5%

6
1.1%

-

1
0.8%

5
1.6%

-

Don't know/Refused

29
5.2%

10
3.6%

19
6.9%
b

29
5.2%

11
6.2%

16
5.1%

2
2.7%

5-10

CHI-SQUARE
SIGNIFICANCE

-

-

<--------7.66-------> <---------.0--------> <-------------53.19------------>
63.7%*
.0%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q19 Page 21

Q19. Of all the destinations you travel to using OC Transpo, what destination do you travel to most?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

788
100.0%

384
100.0%

404
100.0%

788
100.0%

-

380
100.0%

327
100.0%

77
100.0%

939

402

537

939

-

479

359

97

426
54.1%

205
53.4%

221
54.8%

426
54.1%

-

232
61.2%
GH

166
50.8%
H

27
34.7%

Downtown (unspecified)

171
21.7%

79
20.6%

92
22.8%

171
21.7%

110
29.1%
GH

51
15.7%

10
12.4%

Rideau Centre/
MacKenzie King bridge/
station

70
8.8%

29
7.6%

Central (NET)

University of Ottawa/
Campus station

40
10.0%

70
8.8%

-

-

44
11.7%
G

20
6.0%

5
7.1%

28
3.5%

18
4.8%
C

9
2.3%

28
3.5%

-

6
1.6%

Carleton University

23
2.9%

12
3.2%

11
2.6%

23
2.9%

-

4
1.0%

18
5.5%
FH

1
1.0%

Tunney's Pasture

13
1.7%

8

5
1.3%

13
1.7%

-

2.1%

6
1.6%

5
1.5%

3
3.5%

4
1.1%

7
1.7%

11
1.4%

-

4
1.2%

6
1.9%

1
0.8%

4
0.9%

4
1.2%

1
1.0%

Hurdman/Hurdman
station

11
1.4%

Albert Street and Bank
Street

1.0%

1.0%

4
1.1%

8
1.0%

The Market/Byward
Market

6
0.8%

3
0.8%

3
0.8%

6
0.8%

Bank Street and Slater
Street

1

0.6%

3
0.9%

5
0.6%

8

4

5
0.3%

-

6
1.5%
2
0.5%

22
6.6%
F

3
0.8%

-

1
0.8%
-

Albert Street
(unspecified)

4
0.5%

2
0.4%

3
0.7%

4
0.5%

-

2
0.6%

2
0.6%

-

Albert Street and
Metcalfe Street

4
0.5%

1
0.4%

2
0.6%

4
0.5%

-

4
1.0%

-

-

Central (General)

83
10.6%

43
11.1%

41
10.1%

83
10.6%

94
11.9%

46
12.1%

48
11.8%

94
11.9%

West (NET)

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

40
10.5%

36
11.1%

6
8.1%

37
9.8%

47
14.5%
F

10
12.4%

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q19 Page 22
(Continued)

Q19. Of all the destinations you travel to using OC Transpo, what destination do you travel to most?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Algonquin College

15
2.0%

9

7
1.6%

15
2.0%

-

6
1.6%

14
1.7%

-

2
0.5%

2.3%

Baseline/Baseline
Station

14
1.7%

6
1.7%

7
1.8%

Bayshore/Bayshore
station/mall

11
1.4%

5
1.4%

6
1.4%

11
1.4%

-

2

-

Canadian Tire Centre

7
0.9%

Lincoln Fields

6
0.8%

Carlingwood/
Carlingwood Shopping
Centre
Westboro/Westboro
Station
West (General)
East (NET)
Orleans/Orleans
station/Place
D'Orleans
St. Laurent/St.
Laurent station/mall

South (NET)

South Keys/South Keys
Station
Billings Bridge

5
0.5%

7
0.9%

4
1.1%

2
0.5%

6
0.8%

5
0.6%

-

5
1.2%

5
0.6%

6
1.7%

-

-

-

1
0.3%

10
3.1%
F
5
1.5%
6
1.9%
3
0.9%

1
1.4%
2
2.0%
1
1.4%
1
0.8%

2
0.3%

-

2
0.5%

2
0.3%

-

1
0.2%

1
0.2%

1
1.0%

34
4.3%

16
4.2%

17
4.3%

34
4.3%

-

15
3.9%

14
4.4%

5
5.8%

64
8.1%

32
8.3%

32
8.0%

64
8.1%

-

29
7.7%

26
7.9%

9
11.1%

17
2.2%

8
2.2%

10
1.2%

Blair/Blair station
East (General)

1.4%

6
1.6%

8
2.5%

5
1.4%

5

9
2.3%
4
1.0%

4

17
2.2%
10
1.2%

-

-

10
2.6%
3
0.9%

5
1.5%
5
1.5%

3
3.5%
1
1.4%

1

0.9%

0.3%

5
0.6%

-

0.6%

2
0.5%

2
0.7%

1
1.0%

32
4.1%

14
3.8%

18
4.4%

32
4.1%

-

14
3.6%

14
4.1%

4
5.2%

45
5.7%

30
7.7%
C

16
3.9%

45
5.7%

-

18
4.8%

17
5.3%

9
12.3%
Fg

14
1.7%
13
1.7%

11
2.8%
C
8
2.0%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

3
0.7%
6
1.4%

14
1.7%
13
1.7%

-

-

5
1.3%
6
1.7%

8
2.4%
5
1.5%

1
1.0%
2
2.8%

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q19 Page 23
(Continued)

Q19. Of all the destinations you travel to using OC Transpo, what destination do you travel to most?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
South (General)

18
2.3%

11
2.9%

7
1.7%

18
2.3%

Unspecified (NET)

158
20.1%

71
18.5%

87
21.5%

158
20.1%

Work (unspecified)

65
8.3%

38
10.0%
c

27
6.7%

School (unspecified)

21
2.7%

7
1.9%

-

7
1.8%

5
1.4%

7
8.4%
FG

-

63
16.6%

71
21.6%
f

23
29.5%
F

65
8.3%

-

28
7.5%

28
8.6%

8
9.7%

14
3.5%
b

21
2.7%

-

3
0.7%

17
5.1%
FH

2
2.0%

Store/shopping
(unspecified)

16
2.1%

6
1.7%

10
2.5%

16
2.1%

-

7
1.7%

6
1.9%

4
4.8%

Hospitals/doctor's
appointments
(unspecified)

11
1.4%

3
0.7%

8
2.0%

11
1.4%

-

6
1.5%

4
1.2%

1
1.6%

Bank Street
(unspecified)

7
0.9%

3
0.7%

4
1.1%

7
0.9%

3
0.9%

3
0.9%

1
1.0%

Other

Don't know/Refused

CHI-SQUARE
SIGNIFICANCE

37
4.7%

14
3.6%

23
5.8%

37
4.7%

40
5.1%

17
4.4%

23
5.7%

40
5.1%

-

-

16
4.3%

13
3.9%

8
10.3%
fg

17
4.6%

11
3.2%

12
15.4%
FG

<-------36.12-------> <---------.0--------> <-------------151.9------------>
67.5%*
.0%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20A Page 24

Q20A. Strongly Agree/Strongly Disagree: Bus routes are well planned.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
10 - Strongly agree

788
100.0%

386
100.0%

402
100.0%

788
100.0%

-

369
100.0%

332
100.0%

84
100.0%
103

933

405

528

933

-

462

364

84
10.7%

38
9.7%

46
11.5%

84
10.7%

-

31
8.5%

45
13.5%
F

7
8.0%

9

56
7.1%

25
6.5%

31
7.7%

56
7.1%

-

21
5.8%

29
8.6%

6
7.3%

8

193
24.5%

98
25.5%

94
23.4%

193
24.5%

-

84
22.9%

90
27.0%

19
22.4%

7

155
19.7%

87
22.6%
C

68
17.0%

155
19.7%

-

78
21.3%

59
17.8%

18
21.4%

6

89
11.3%

35
9.1%

54
13.4%
B

89
11.3%

-

42
11.3%

36
10.8%

11
12.8%

5

85
10.8%

40
10.4%

45
11.1%

85
10.8%

-

48
13.0%
gh

30
8.9%

6
7.3%

4

30
3.9%

15
4.0%

15
3.7%

30
3.9%

-

17
4.5%

11
3.5%

2
2.7%

3

32
4.0%

17
4.4%

15
3.7%

32
4.0%

-

15
3.9%

12
3.6%

4
5.0%

2

32
4.0%

17
4.5%

14
3.6%

32
4.0%

-

16
4.4%

8
2.5%

7
8.7%
G

1 - Strongly disagree

32
4.1%

12
3.2%

20
5.0%

32
4.1%

-

16
4.4%

13
3.8%

4
4.5%

Don't know/Refused

39
5.0%

15
3.8%

25
6.1%

39
5.0%

-

28
7.6%
G

6
1.8%

5
6.3%

Agree NET

577
73.2%

284
73.5%

294
72.9%

577
73.2%

-

257
69.7%

258
77.7%
F

60
71.9%

Disagree NET

211
26.8%

102
26.5%

109
27.1%

211
26.8%

-

112
30.3%
G

74
22.3%

24
28.1%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20A Page 25
(Continued)

Q20A. Strongly Agree/Strongly Disagree: Bus routes are well planned.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

6.7

6.7

6.6

6.7

-

Median

7.0

7.0

7.0

7.0

-

Standard Deviation

2.32

2.27

2.38

2.32

-

2.30

2.28

2.47

Standard Error

0.08

0.12

0.11

0.08

-

0.11

0.13

0.26

CHI-SQUARE
SIGNIFICANCE

6.5

7.0
FH

6.4

7.0

7.0

7.0

<-------11.89-------> <---------.0--------> <-------------38.95------------>
54.5%*
.0%*
97.2%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21A Page 26

Q21A. Very Important/Not at all Important: Bus routes are well planned.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

816
100.0%

398
100.0%

418
100.0%

816
100.0%

-

391
100.0%

333
100.0%

89
100.0%

973

420

553

973

-

493

367

109

10 - Very Important

449
55.0%

195
49.0%

254
60.7%
B

449
55.0%

-

218
55.7%

185
55.4%

45
50.4%

9

166
20.3%

92
23.1%
c

74
17.7%

166
20.3%

-

72
18.4%

68
20.5%

26
28.9%
F

8

141
17.3%

77
19.5%

64
15.3%

141
17.3%

-

65
16.7%

63
19.0%
h

11
12.4%

7

37
4.5%

22
5.4%

15
3.6%

37
4.5%

-

18
4.6%

12
3.7%

7
7.3%

6

7
0.8%

3
0.8%

4
0.9%

7
0.8%

-

6
1.5%

1
0.4%

-

5

11
1.4%

5
1.4%

6
1.4%

11
1.4%

-

10
2.7%
G

1
0.2%

-

4

1
0.1%

1
0.2%

-

1
0.1%

-

-

1
0.2%

-

3

1
0.1%

1
0.1%

1
0.1%

-

-

1
0.2%

-

2

2
0.2%

1
0.1%

2
0.2%

-

1
0.2%

1 - Not at all Important
Don't know/Refused

Important NET

Not Important NET

1
0.3%
2

1

1

2

-

1
0.9%

-

6
1.6%

5
1.4%

1
0.7%

800
98.0%

-

379
96.9%

330
99.0%
F

88
99.1%
f

16
2.0%

-

12
3.1%
Gh

3
1.0%

1
0.9%

0.4%

11
1.4%

8

0.7%

2.0%

11
1.4%

389
97.8%

411
98.2%

9

8
1.8%

16
2.0%

3

2.2%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

-

1

0.2%

800
98.0%

0.1%

1
0.4%

0.2%

0.3%

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21A Page 27
(Continued)

Q21A. Very Important/Not at all Important: Bus routes are well planned.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean
Median

9.2

9.0

9.3
B

9.2

10.0

9.0

10.0

10.0

-

9.1

9.2

9.2

10.0

10.0

10.0

Standard Deviation

1.22

1.27

1.16

1.22

-

1.31

1.10

1.22

Standard Error

0.04

0.06

0.05

0.04

-

0.06

0.06

0.12

CHI-SQUARE
SIGNIFICANCE

<-------16.03-------> <---------.0--------> <-------------30.77------------>
81.0%*
.0%*
84.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20B Page 28

Q20B. Strongly Agree/Strongly Disagree: Bus service is reliable and runs on time.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

810
100.0%

395
100.0%

416
100.0%

810
100.0%

-

385
100.0%

335
100.0%

87
100.0%
107

966

416

550

966

-

485

370

10 - Strongly agree

56
6.9%

22
5.6%

34
8.1%

56
6.9%

-

30
7.8%

21
6.4%

4
4.1%

9

72
8.9%

39
9.8%

33
8.0%

72
8.9%

-

39
10.3%
H

29
8.6%

4
4.6%

8

170
21.0%

87
22.1%

83
19.9%

170
21.0%

-

85
22.2%

64
19.1%

20
23.3%

7

151
18.7%

76
19.2%

76
18.2%

151
18.7%

-

72
18.7%

65
19.2%

15
17.2%

6

97
11.9%

44
11.2%

52
12.6%

97
11.9%

-

42
10.9%

42
12.5%

11
12.7%

5

90
11.1%

41
10.4%

49
11.9%

90
11.1%

-

42
10.9%

37
10.9%

12
13.4%

4

59
7.3%

28
7.2%

31
7.4%

59
7.3%

-

23
6.0%

29
8.5%

7
8.4%

3

42
5.2%

19
4.8%

23
5.5%

42
5.2%

-

19
5.0%

18
5.4%

4
5.1%

2

36
4.4%

19
4.8%

16
3.9%

36
4.4%

-

20
5.2%

13
3.8%

3
3.1%

1 - Strongly disagree

38
4.7%

19
4.9%

19
4.5%

38
4.7%

-

12
3.1%

19
5.5%

7
8.0%
f

Don't know/Refused

17
2.1%

6

11
2.7%

17
2.1%

-

1.5%

12
3.2%
G

3
0.7%

2
2.8%

Agree NET

546
67.3%

268
67.9%

278
66.8%

546
67.3%

-

269
69.8%

221
65.8%

54
62.0%

Disagree NET

265
32.7%

127
32.1%

138
33.2%

265
32.7%

-

116
30.2%

115
34.2%

33
38.0%

6.5
gH

6.2

6.0

Mean

6.3

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

6.3

6.3

6.3

-

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20B Page 29
(Continued)

Q20B. Strongly Agree/Strongly Disagree: Bus service is reliable and runs on time.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Median

7.0

7.0

7.0

Standard Deviation

2.36

2.37

2.36

2.36

-

2.32

2.38

2.38

Standard Error

0.08

0.12

0.11

0.08

-

0.11

0.13

0.24

CHI-SQUARE
SIGNIFICANCE

7.0

-

7.0

7.0

6.0

<--------5.94-------> <---------.0--------> <-------------21.93------------>
8.1%*
.0%*
41.7%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21B Page 30

Q21B. Very Important/Not at all Important: Bus service is reliable and runs on time.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

823
100.0%

399
100.0%

424
100.0%

823
100.0%

-

395
100.0%

336
100.0%

89
100.0%

982

421

561

982

-

498

371

109

10 - Very Important

498
60.5%

224
56.2%

274
64.5%
B

498
60.5%

-

237
59.9%

212
63.2%
H

46
52.0%

9

177
21.5%

87
21.9%

90
21.1%

177
21.5%

-

93
23.6%

63
18.8%

20
22.9%

8

107
13.0%

60
15.1%
c

47
11.1%

107
13.0%

-

48
12.2%

40
11.9%

18
20.3%
fg

7

25
3.1%

16
4.1%
c

9
2.1%

25
3.1%

-

12
3.0%

12
3.4%

2
2.1%

6

3
0.4%

2
0.4%

1
0.3%

3
0.4%

-

2
0.5%

1
0.3%

-

5

6
0.8%

5
1.2%

2
0.4%

6
0.8%

-

1
0.3%

4
1.3%

1
0.9%

3

4
0.4%

2
0.5%

2
0.4%

4
0.4%

-

-

2
0.6%

2
1.8%

1 - Not at all Important

3
0.4%

Don't know/Refused

Important NET
Not Important NET

Mean
Median
Standard Deviation

2
0.6%

4

1

3

0.1%

0.4%

0.5%

2

1
0.4%

-

2
0.5%

2
0.6%

4
0.5%

-

0.5%

2
0.5%

2
0.5%

1
0.7%

810
98.4%

389
97.7%

421
99.1%

810
98.4%

-

392
99.2%

328
97.7%

86
97.3%

9

4
0.9%

13
1.6%

-

3
0.8%

8
2.3%

2
2.7%

9.4
h

9.3

9.1

10.0

10.0

10.0

13
1.6%

2.3%

9.3

9.2

9.4
B

9.3

10.0

10.0

10.0

10.0

1.15

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

1.29

0.98

1.15

-

1.06

1.22

1.26

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21B Page 31
(Continued)

Q21B. Very Important/Not at all Important: Bus service is reliable and runs on time.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Standard Error
CHI-SQUARE
SIGNIFICANCE

0.04

0.07

0.04

0.04

-

0.05

0.07

0.13

<-------13.38-------> <---------.0--------> <-------------20.39------------>
79.7%*
.0%*
56.6%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20C Page 32

Q20C. Strongly Agree/Strongly Disagree: Even during rush hour you often still get a seat.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

765
100.0%

372
100.0%

393
100.0%

765
100.0%

-

357
100.0%

328
100.0%

77
100.0%

906

392

514

906

-

449

359

95

10 - Strongly agree

53
6.9%

24
6.5%

29
7.3%

53
6.9%

-

18
4.9%

32
9.8%
FH

3
3.4%

9

32
4.1%

12
3.2%

20
5.0%

32
4.1%

-

13
3.5%

15
4.5%

4
5.5%

8

74
9.7%

37
10.0%

36
9.3%

74
9.7%

-

28
7.8%

38
11.6%

8
10.4%

7

90
11.8%

48
12.8%

42
10.8%

90
11.8%

-

44
12.3%

39
11.9%

7
8.7%

6

69
9.0%

30
8.0%

39
9.9%

69
9.0%

-

30
8.5%

30
9.1%

5

119
15.5%

52
13.9%

67
17.0%

119
15.5%

-

62
17.3%
H

52
16.0%
H

4

59
7.7%

29
7.7%

30
7.7%

59
7.7%

-

34
9.5%
g

20
6.0%

5
6.9%

3

76
10.0%

43
11.5%

34
8.6%

76
10.0%

-

38
10.7%

29
8.8%

9
12.0%

2

79
10.3%

44
11.8%

35
9.0%

79
10.3%

-

36
10.2%

32
9.7%

11
13.9%

1 - Strongly disagree

115
15.0%

54
14.6%

60
15.4%

115
15.0%

55
15.3%

41
12.4%

17
22.6%
G

62
8.1%

28
7.5%

34
8.7%

62
8.1%

40
11.1%
G

10
3.0%

12
16.1%
G

Don't know/Refused

-

-

8
10.8%
4
5.7%

Agree NET

317
41.4%

151
40.5%

166
42.3%

317
41.4%

-

132
37.0%

154
47.0%
F

30
38.9%

Disagree NET

448
58.6%

222
59.5%

226
57.7%

448
58.6%

-

225
63.0%
G

174
53.0%

47
61.1%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20C Page 33
(Continued)

Q20C. Strongly Agree/Strongly Disagree: Even during rush hour you often still get a seat.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

4.9

4.8

5.0

4.9

-

Median

5.0

5.0

5.0

5.0

-

Standard Deviation

2.76

2.75

2.78

2.76

-

2.63

2.82

2.87

Standard Error

0.10

0.15

0.13

0.10

-

0.13

0.16

0.31

CHI-SQUARE
SIGNIFICANCE

4.7

5.3
FH

4.4

5.0

5.0

4.0

<--------8.27-------> <---------.0--------> <-------------54.34------------>
23.6%*
.0%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21C Page 34

Q21C. Very Important/Not at all Important: Even during rush hour you often still get a seat.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

806
100.0%

392
100.0%

414
100.0%

806
100.0%

-

384
100.0%

334
100.0%

84
100.0%

959

413

546

959

-

484

367

104

159
19.8%

50
12.7%

109
26.4%
B

159
19.8%

-

68
17.7%
H

85
25.4%
FH

5
6.4%

9

71
8.8%

29
7.5%

41
10.0%

71
8.8%

-

35
9.0%

30
9.0%

6
6.9%

8

141
17.5%

70
17.9%

71
17.1%

141
17.5%

-

75
19.5%

50
14.9%

16
19.1%

7

111
13.7%

54
13.8%

57
13.7%

111
13.7%

-

55
14.4%

41
12.2%

12
14.8%

6

77
9.6%

40
10.2%

37
9.0%

77
9.6%

-

39
10.2%

29
8.6%

9
11.2%

5

115
14.3%

60
15.3%

55
13.3%

115
14.3%

-

58
15.1%

47
14.1%

9
10.6%

4

32
4.0%

18
4.7%

14
3.3%

32
4.0%

-

16
4.0%

11
3.4%

5
6.2%

3

48
6.0%

31
7.9%
C

18
4.3%

48
6.0%

-

19
5.0%

24
7.3%

5
5.7%

2

25
3.1%

19
4.7%
C

7
1.6%

25
3.1%

-

13
3.3%

6
1.9%

6
7.1%
G

10 - Very Important

1 - Not at all Important

27
3.3%

Don't know/Refused

22
2.7%

21
1.4%

27
3.3%

9

13
3.2%

22
2.7%

-

5.4%
C
2.2%

6

-

6

11
3.1%

10
11.9%
FG

13
3.3%
G

4
1.1%

5
6.6%
G

1.7%

Important NET

558
69.3%

243
62.1%

315
76.2%
B

558
69.3%

-

272
70.9%
H

235
70.2%
H

49
58.4%

Not Important NET

247
30.7%

149
37.9%
C

99
23.8%

247
30.7%

-

112
29.1%

100
29.8%

35
41.6%
FG

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21C Page 35
(Continued)

Q21C. Very Important/Not at all Important: Even during rush hour you often still get a seat.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

6.8

6.3

7.4
B

6.8

-

Median

7.0

7.0

8.0

7.0

-

Standard Deviation

2.50

2.58

2.30

2.50

-

2.33

2.56

2.75

Standard Error

0.09

0.13

0.10

0.09

-

0.11

0.14

0.28

CHI-SQUARE
SIGNIFICANCE

6.9
H

7.0
H

5.7

7.0

7.0

6.0

<-------62.47-------> <---------.0--------> <-------------62.89------------>
100.0%*
.0%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20D Page 36

Q20D. Strongly Agree/Strongly Disagree: Buses are clean and tidy.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

821
100.0%

397
100.0%

424
100.0%

821
100.0%

-

390
100.0%

338
100.0%

89
100.0%

980

420

560

980

-

493

373

110

10 - Strongly agree

99
12.1%

40
10.2%

59
13.9%
b

99
12.1%

-

47
12.1%

43
12.8%

9
9.6%

9

112
13.6%

54
13.6%

57
13.6%

112
13.6%

-

48
12.4%

48
14.3%

14
15.8%

8

237
28.9%

124
31.1%

113
26.8%

237
28.9%

-

112
28.8%

101
29.8%

24
26.7%

7

166
20.3%

81
20.3%

86
20.2%

166
20.3%

-

82
21.1%

60
17.7%

23
25.4%

6

86
10.5%

42
10.5%

45
10.6%

86
10.5%

-

44
11.3%

34
10.0%

9
9.9%

5

61
7.4%

31
7.9%

29
6.9%

61
7.4%

-

31
7.9%

25
7.4%

5
5.3%

4

22
2.7%

10
2.5%

12
2.9%

22
2.7%

-

10
2.6%

11
3.4%
h

1
0.7%

3

14
1.8%

5
1.3%

9
2.2%

14
1.8%

-

5
1.2%

6
1.9%

3
3.5%

2

7
0.9%

1
0.4%

6
1.4%

7
0.9%

-

4
1.1%

2
0.6%

1
0.7%

1 - Strongly disagree

15
1.8%

2.2%

6
1.5%

7
2.1%

2
2.5%

Don't know/Refused

9

7

3

6
1.5%

15
1.8%

-

3
0.8%

7
0.8%

-

7
1.7%

-

-

0.8%

0.8%

Agree NET

701
85.4%

341
85.7%

360
85.1%

701
85.4%

-

334
85.6%

286
84.6%

78
87.4%

Disagree NET

120
14.6%

57
14.3%

63
14.9%

120
14.6%

-

56
14.4%

52
15.4%

11
12.6%

7.4

7.3

Mean

7.4

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

7.3

7.4

7.4

-

7.4

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20D Page 37
(Continued)

Q20D. Strongly Agree/Strongly Disagree: Buses are clean and tidy.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Median

8.0

8.0

8.0

Standard Deviation

1.90

1.84

1.95

1.90

-

1.85

1.95

1.92

Standard Error

0.06

0.09

0.09

0.06

-

0.09

0.11

0.19

CHI-SQUARE
SIGNIFICANCE

8.0

-

8.0

8.0

8.0

<--------8.53-------> <---------.0--------> <-------------17.93------------>
25.7%*
.0%*
19.4%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21D Page 38

Q21D. Very Important/Not at all Important: Buses are clean and tidy.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

826
100.0%

400
100.0%

426
100.0%

826
100.0%

-

396
100.0%

338
100.0%

89
100.0%

986

422

564

986

-

499

373

110

10 - Very Important

266
32.2%

102
25.6%

164
38.4%
B

266
32.2%

-

132
33.4%

111
32.7%

23
25.3%

9

166
20.1%

71
17.8%

95
22.3%
b

166
20.1%

-

82
20.7%

66
19.5%

18
20.2%

8

225
27.2%

121
30.2%
c

104
24.4%

225
27.2%

-

104
26.4%

93
27.6%

26
29.1%

7

92
11.2%

50
12.4%

43
10.0%

92
11.2%

-

45
11.5%

36
10.6%

10
11.4%

6

30
3.6%

18
4.5%

12
2.7%

30
3.6%

-

10
2.6%

14
4.2%

5
5.5%

5

30
3.6%

24
6.0%
C

6
1.3%

30
3.6%

-

12
3.1%

10
3.1%

7
7.6%
fg

4

5
0.6%

4
0.9%

1
0.2%

5
0.6%

-

-

4
1.1%

1
0.9%

3

5
0.7%

4
1.0%

1
0.3%

5
0.7%

-

4
1.0%

2
0.5%

-

2

7
0.8%

5
1.4%
c

1
0.3%

7
0.8%

-

5
1.3%

2
0.5%

-

1 - Not at all Important

1
0.1%

Don't know/Refused

Important NET

Not Important NET

1

-

0.2%
1

1

-

-

0.1%

1

-

0.2%

1
0.2%

1
0.1%

1
0.2%

-

0.2%

1
0.4%

779
94.3%

362
90.6%

417
97.8%
B

779
94.3%

-

374
94.6%

320
94.7%

82
91.5%

47
5.7%

38
9.4%
C

9

47
5.7%

-

21
5.4%

18
5.3%

8
8.5%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

2.2%

-

-

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21D Page 39
(Continued)

Q21D. Very Important/Not at all Important: Buses are clean and tidy.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

8.4

8.1

8.8
B

8.4

-

Median

9.0

8.0

9.0

9.0

-

Standard Deviation

1.57

1.73

1.33

1.57

-

1.59

1.55

1.53

Standard Error

0.05

0.09

0.06

0.05

-

0.07

0.09

0.15

CHI-SQUARE
SIGNIFICANCE

8.5

8.5

8.2

9.0

9.0

8.0

<-------57.27-------> <---------.0--------> <-------------20.71------------>
100.0%*
.0%*
34.4%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20E Page 40

Q20E. Strongly Agree/Strongly Disagree: Transit users obey the priority seating assignment.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

813
100.0%

395
100.0%

418
100.0%

813
100.0%

-

387
100.0%

335
100.0%

89
100.0%

968

416

552

968

-

486

370

109

10 - Strongly agree

142
17.5%

69
17.4%

73
17.6%

142
17.5%

-

64
16.5%

64
19.0%

14
15.6%

9

87
10.7%

44
11.2%

43
10.2%

87
10.7%

-

37
9.6%

38
11.4%

11
12.5%

8

156
19.1%

77
19.4%

79
18.9%

156
19.1%

-

79
20.3%

63
18.7%

14
16.2%

7

127
15.6%

57
14.3%

71
16.9%

127
15.6%

-

59
15.4%

53
15.7%

14
16.0%

6

84
10.3%

49
12.4%
c

35
8.3%

84
10.3%

-

39
10.1%

33
9.9%

12
13.1%

5

76
9.4%

38
9.5%

38
9.2%

76
9.4%

-

38
9.8%

32
9.5%

6
7.1%

4

45
5.6%

21
5.4%

24
5.8%

45
5.6%

-

17
4.3%

23
6.9%

6
6.3%

3

39
4.8%

18
4.6%

21
5.0%

39
4.8%

-

21
5.5%

12
3.6%

6
6.4%

2

21
2.5%

10
2.5%

11
2.5%

21
2.5%

-

13
3.3%

6
1.8%

2
2.1%

1 - Strongly disagree

36
4.4%

13
3.3%

23
5.5%

36
4.4%

20
5.1%

12
3.6%

4
4.8%

Don't know/Refused

15
1.8%

9
2.2%

15
1.8%

-

1.4%

10
2.6%
g

3
0.8%

1
0.9%

5

-

Agree NET

596
73.3%

295
74.6%

301
72.0%

596
73.3%

-

278
71.9%

250
74.7%

65
73.3%

Disagree NET

217
26.7%

100
25.4%

117
28.0%

217
26.7%

-

109
28.1%

85
25.3%

24
26.7%

6.8

7.0

6.8

Mean

6.9

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

7.0

6.8

6.9

-

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20E Page 41
(Continued)

Q20E. Strongly Agree/Strongly Disagree: Transit users obey the priority seating assignment.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Median

7.0

7.0

Standard Deviation

2.48

2.40

2.56

2.48

-

2.54

2.40

2.52

Standard Error

0.08

0.12

0.11

0.08

-

0.12

0.13

0.25

CHI-SQUARE
SIGNIFICANCE

7.0

7.0

-

7.0

7.0

7.0

<--------8.0--------> <---------.0--------> <-------------14.94------------>
21.5%*
.0%*
7.7%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21E Page 42

Q21E. Very Important/Not at all Important: Transit users obey the priority seating assignment.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

819
100.0%

396
100.0%

423
100.0%

819
100.0%

-

391
100.0%

336
100.0%

89
100.0%

979

418

561

979

-

494

371

110

10 - Very Important

474
57.9%

215
54.2%

260
61.3%
B

474
57.9%

-

222
56.8%
h

208
62.1%
H

41
46.3%

9

142
17.3%

74
18.8%

67
15.9%

142
17.3%

-

78
19.9%
G

46
13.6%

18
20.4%

8

113
13.8%

53
13.3%

61
14.3%

113
13.8%

-

54
13.8%

46
13.6%

14
15.3%

7

42
5.1%

25
6.4%
c

16
3.8%

42
5.1%

-

17
4.3%

19
5.5%

7
7.3%

6

14
1.7%

6
1.6%

8
1.8%

14
1.7%

-

7
1.7%

4
1.1%

4
4.2%

5

16
1.9%

9
2.3%

6
1.5%

16
1.9%

-

5
1.4%

8
2.4%

2
2.6%

4

10
1.2%

6
1.6%

3
0.8%

10
1.2%

-

5
1.3%

4
1.1%

1
0.9%

3

2
0.3%

2
0.5%

2
0.3%

-

1
0.2%

2
0.5%

-

2

2
0.3%

-

2
0.3%

-

2
0.4%

-

1
0.9%

1 - Not at all Important

2
0.6%
5

0.6%
Don't know/Refused

Important NET

Not Important NET

5

-

1.1%
8

5

-

0.6%

1

1

0.3%

0.2%

2
2.1%

5
1.2%

4
0.8%

8
1.0%

-

1.0%

6
1.5%

2
0.6%

785
95.8%

374
94.3%

412
97.2%
B

785
95.8%

-

377
96.5%

322
95.9%

84
93.5%

34
4.2%

22
5.7%
C

12
2.8%

34
4.2%

-

14
3.5%

14
4.1%

6
6.5%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21E Page 43
(Continued)

Q21E. Very Important/Not at all Important: Transit users obey the priority seating assignment.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Mean
Median

9.1

8.9

9.2
B

9.1

10.0

10.0

10.0

10.0

-

9.1
H

9.2
H

10.0

10.0

8.7
9.0

Standard Deviation

1.50

1.70

1.28

1.50

-

1.42

1.41

1.91

Standard Error

0.05

0.09

0.06

0.05

-

0.07

0.08

0.19

CHI-SQUARE
SIGNIFICANCE

<-------21.39-------> <---------.0--------> <-------------27.94------------>
95.5%*
.0%*
73.7%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20F Page 44

Q20F. Strongly Agree/Strongly Disagree: Passengers are respectful toward bus drivers.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

810
100.0%

394
100.0%

416
100.0%

810
100.0%

-

386
100.0%

333
100.0%

88
100.0%

965

416

549

965

-

487

366

108

10 - Strongly agree

90
11.2%

43
10.9%

48
11.4%

90
11.2%

-

49
12.7%
H

37
11.0%
h

5
5.5%

9

94
11.6%

58
14.6%
C

36
8.7%

94
11.6%

-

51
13.2%
h

36
10.9%

6
7.2%

8

204
25.2%

103
26.1%

101
24.4%

204
25.2%

-

75
19.5%

108
32.4%
FH

19
21.5%

7

178
21.9%

77
19.5%

101
24.3%
b

178
21.9%

-

90
23.4%

65
19.6%

22
25.5%

6

98
12.1%

46
11.6%

52
12.5%

98
12.1%

-

47
12.2%

37
11.2%

13
15.2%

5

76
9.4%

35
9.0%

40
9.7%

76
9.4%

-

35
9.0%

28
8.4%

13
14.2%

4

27
3.3%

13
3.3%

14
3.3%

27
3.3%

-

14
3.6%

8
2.5%

4
4.2%

3

27
3.3%

13
3.2%

15
3.5%

27
3.3%

-

15
3.9%

9
2.7%

3
3.6%

2

5
0.7%

3
0.7%

3
0.6%

5
0.7%

-

4
0.9%

1
0.2%

1
1.2%

1 - Strongly disagree

12
1.4%

1.2%

17
2.1%

1.6%

Don't know/Refused

5
6

7

12
1.4%

-

1.6%

6
1.6%

4
1.2%

2
1.8%

11
2.6%

17
2.1%

-

11
2.9%

5
1.5%

1
1.6%

Agree NET

664
81.9%

326
82.7%

338
81.2%

664
81.9%

-

313
81.1%

283
85.0%
H

66
75.0%

Disagree NET

146
18.1%

68
17.3%

78
18.8%

146
18.1%

-

73
18.9%

50
15.0%

22
25.0%
G

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20F Page 45
(Continued)

Q20F. Strongly Agree/Strongly Disagree: Passengers are respectful toward bus drivers.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

7.2

7.3

7.1

7.2

-

Median

7.0

8.0

7.0

7.0

-

Standard Deviation

1.92

1.91

1.93

1.92

-

2.02

1.80

1.88

Standard Error

0.07

0.10

0.09

0.07

-

0.10

0.10

0.19

CHI-SQUARE
SIGNIFICANCE

7.1
H

7.3
H

6.6

7.0

8.0

7.0

<-------10.22-------> <---------.0--------> <-------------34.59------------>
40.3%*
.0%*
92.5%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21F Page 46

Q21F. Very Important/Not at all Important: Passengers are respectful toward bus drivers.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

823
100.0%

397
100.0%

426
100.0%

823
100.0%

-

394
100.0%

336
100.0%

89
100.0%

983

420

563

983

-

498

371

110

10 - Very Important

527
64.1%

226
57.0%

301
70.7%
B

527
64.1%

-

261
66.3%

211
62.9%

52
58.1%

9

118
14.4%

66
16.7%
c

52
12.3%

118
14.4%

-

60
15.1%

47
13.9%

12
13.7%

8

109
13.2%

58
14.6%

50
11.8%

109
13.2%

-

43
11.0%

52
15.4%
f

13
14.8%

7

30
3.6%

21
5.2%
C

9
2.1%

30
3.6%

-

15
3.9%

10
3.1%

3
3.5%

6

18
2.1%

13
3.2%
C

5
1.1%

18
2.1%

-

4
1.0%

9
2.6%
f

5
5.4%
F

5

15
1.8%

7
1.8%

8
1.8%

15
1.8%

-

7
1.7%

7
2.0%

1
1.6%

3

1
0.1%

1
0.3%

1
0.1%

-

1
0.3%

-

-

2

2
0.2%

1
0.3%

2
0.2%

-

2
0.4%

-

-

1 - Not at all Important

4
0.5%

Don't know/Refused

Important NET
Not Important NET

Mean

1
0.1%
4

-

1.0%
5

4

-

0.5%

1

1

0.2%

0.2%

3
3.0%
FG

3
0.9%

1
0.3%

5
0.6%

-

0.6%

3
0.8%

2
0.5%

801
97.4%

384
96.7%

417
98.0%

801
97.4%

-

384
97.4%

329
97.8%

85
95.4%

22
2.6%

13
3.3%

8

22
2.6%

-

10
2.6%

7
2.2%

4
4.6%

9.2

9.0

9.3
H

9.2
h

8.9

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

2.0%

9.4
B

9.2

-

-

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21F Page 47
(Continued)

Q21F. Very Important/Not at all Important: Passengers are respectful toward bus drivers.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Median

10.0

10.0

10.0

10.0

-

10.0

10.0

10.0

Standard Deviation

1.34

1.55

1.09

1.34

-

1.28

1.23

1.88

Standard Error

0.05

0.08

0.05

0.05

-

0.06

0.07

0.19

CHI-SQUARE
SIGNIFICANCE

<-------27.97-------> <---------.0--------> <-------------29.11------------>
99.7%*
.0%*
85.8%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20G Page 48

Q20G. Strongly Agree/Strongly Disagree: Bus drivers are respectful toward passengers.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

820
100.0%

398
100.0%

422
100.0%

820
100.0%

-

390
100.0%

337
100.0%

89
100.0%

978

420

558

978

-

492

372

110

10 - Strongly agree

148
18.1%

71
17.9%

77
18.3%

148
18.1%

-

77
19.6%

58
17.1%

13
15.0%

9

170
20.8%

90
22.7%

80
19.0%

170
20.8%

-

74
19.0%

72
21.4%

23
25.6%

8

219
26.7%

104
26.2%

114
27.1%

219
26.7%

-

119
30.6%
G

78
23.3%

21
23.6%

7

124
15.2%

59
14.8%

65
15.5%

124
15.2%

-

53
13.6%

57
16.9%

15
16.3%

6

65
7.9%

30
7.4%

35
8.4%

65
7.9%

-

25
6.4%

29
8.5%

11
12.0%
f

5

61
7.5%

29
7.2%

33
7.7%

61
7.5%

-

25
6.5%

32
9.6%
H

3
3.4%

4

16
1.9%

9
2.2%

7
1.7%

16
1.9%

-

8
1.9%

7
2.2%

1
0.9%

3

9
1.1%

3
0.8%

6
1.4%

9
1.1%

-

6
1.4%

2
0.6%

2
1.7%

2

3
0.4%

2
0.4%

1
0.3%

3
0.4%

-

2
0.4%

1
0.4%

-

1 - Strongly disagree

4
0.5%

Don't know/Refused

1
0.4%

8

3

3

4
0.5%

-

0.7%

2
0.6%

1
0.2%

1
1.6%

5
1.1%

8
0.9%

-

7
1.8%
G

1
0.2%

-

0.9%

0.7%

Agree NET

727
88.6%

354
89.0%

372
88.2%

727
88.6%

-

348
89.2%

294
87.1%

83
92.4%
g

Disagree NET

93
11.4%

44
11.0%

50
11.8%

93
11.4%

-

42
10.8%

44
12.9%
h

7
7.6%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20G Page 49
(Continued)

Q20G. Strongly Agree/Strongly Disagree: Bus drivers are respectful toward passengers.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

7.8

7.9

7.8

7.8

-

7.9

7.8

7.8

Median

8.0

8.0

8.0

8.0

-

8.0

8.0

8.0

Standard Deviation

1.74

1.71

1.77

1.74

-

1.75

1.72

1.78

Standard Error

0.06

0.09

0.08

0.06

-

0.08

0.10

0.18

CHI-SQUARE
SIGNIFICANCE

<--------3.64-------> <---------.0--------> <-------------29.42------------>
1.1%*
.0%*
79.5%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21G Page 50

Q21G. Very Important/Not at all Important: Bus drivers are respectful toward passengers.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

824
100.0%

397
100.0%

426
100.0%

824
100.0%

-

393
100.0%

338
100.0%

89
100.0%

984

420

564

984

-

497

373

110

10 - Very Important

499
60.5%

204
51.4%

294
69.0%
B

499
60.5%

-

246
62.6%
H

206
60.9%
H

44
49.7%

9

151
18.3%

86
21.7%
C

64
15.1%

151
18.3%

-

78
19.9%
g

50
14.8%

22
24.8%
G

8

123
15.0%

73
18.3%
C

51
11.9%

123
15.0%

-

54
13.8%

52
15.5%

17
19.1%

7

25
3.1%

16
4.0%

9
2.2%

25
3.1%

-

8
2.0%

13
3.8%

4
4.0%

6

12
1.5%

9
2.2%
c

4
0.8%

12
1.5%

-

3
0.9%

7
1.9%

2
2.4%

5

9
1.1%

5
1.2%

4
0.9%

9
1.1%

-

2
0.6%

6
1.9%

-

4

3
0.3%

3
0.7%

-

3
0.3%

-

1
0.3%

2
0.5%

-

3

2
0.2%

2
0.4%

-

2
0.2%

-

2
0.5%

-

1 - Not at all Important

1
0.1%

Don't know/Refused

Important NET

Not Important NET

Mean

1

-

0.2%
4

-

1

-

-

0.1%

1

3
0.8%

1
0.1%

4
0.5%

-

0.5%

4
1.0%

810
98.3%

388
97.5%

422
99.1%
b

810
98.3%

-

390
99.2%
G

328
96.9%

14
1.7%

10
2.5%
c

4
0.9%

14
1.7%

-

3
0.8%

10
3.1%
F

9.3

9.1

9.5
B

9.3

9.4
GH

9.2

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

0.2%

-

-

-

89
100.0%
FG
-

9.2

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21G Page 51
(Continued)

Q21G. Very Important/Not at all Important: Bus drivers are respectful toward passengers.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Median

10.0

10.0

10.0

10.0

-

10.0

10.0

9.0

Standard Deviation

1.14

1.29

0.95

1.14

-

0.97

1.33

1.03

Standard Error

0.04

0.07

0.04

0.04

-

0.05

0.07

0.10

CHI-SQUARE
SIGNIFICANCE

<-------36.09-------> <---------.0--------> <-------------31.81------------>
100.0%*
.0%*
91.9%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20H Page 52

Q20H. Strongly Agree/Strongly Disagree: For the cost, OC Transpo delivers good service value.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

820
100.0%

395
100.0%

425
100.0%

820
100.0%

-

390
100.0%

337
100.0%

89
100.0%

977

415

562

977

-

491

372

110

91
11.2%

41
10.3%

51
12.0%

91
11.2%

-

39
9.9%

43
12.6%

10
10.6%

9

64
7.8%

33
8.2%

31
7.4%

64
7.8%

-

31
8.1%

26
7.7%

6
7.2%

8

159
19.4%

75
18.9%

84
19.8%

159
19.4%

-

81
20.9%

63
18.7%

15
16.3%

7

174
21.3%

90
22.9%

84
19.8%

174
21.3%

-

85
21.7%

73
21.6%

17
19.0%

6

91
11.1%

45
11.4%

46
10.8%

91
11.1%

-

37
9.5%

44
13.1%

8
9.4%

5

81
9.9%

29
7.3%

52
12.3%
B

81
9.9%

-

39
9.9%

30
9.0%

12
13.2%

4

44
5.4%

25
6.3%

20
4.6%

44
5.4%

-

20
5.1%

21
6.2%

4
4.1%

3

44
5.4%

27
6.8%
c

17
4.0%

44
5.4%

-

22
5.6%

16
4.7%

6
7.0%

2

28
3.4%

13
3.3%

15
3.5%

28
3.4%

-

18
4.7%
G

7
2.0%

3
3.0%

1 - Strongly disagree

43
5.2%

18
4.6%

25
5.8%

43
5.2%

18
4.7%

14
4.3%

2
0.5%

8
0.9%

-

7
1.8%
G

1
0.2%

10 - Strongly agree

Don't know/Refused

8

6

-

9
10.2%
fg
-

0.9%

1.4%

Agree NET

580
70.7%

283
71.7%

297
69.8%

580
70.7%

-

273
70.0%

249
73.8%
H

56
62.5%

Disagree NET

240
29.3%

112
28.3%

128
30.2%

240
29.3%

-

117
30.0%

88
26.2%

33
37.5%
G

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20H Page 53
(Continued)

Q20H. Strongly Agree/Strongly Disagree: For the cost, OC Transpo delivers good service value.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

6.5

6.5

6.5

6.5

-

Median

7.0

7.0

7.0

7.0

-

Standard Deviation

2.42

2.40

2.44

2.42

-

2.42

2.32

2.69

Standard Error

0.08

0.12

0.11

0.08

-

0.11

0.13

0.27

CHI-SQUARE
SIGNIFICANCE

6.5

6.7
H

6.1

7.0

7.0

7.0

<-------13.94-------> <---------.0--------> <-------------27.49------------>
69.5%*
.0%*
71.8%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21H Page 54

Q21H. Very Important/Not at all Important: For the cost, OC Transpo delivers good service value.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

823
100.0%

398
100.0%

426
100.0%

823
100.0%

-

393
100.0%

337
100.0%

89
100.0%

983

420

563

983

-

497

372

110

10 - Very Important

454
55.1%

188
47.4%

265
62.3%
B

454
55.1%

-

216
55.0%

190
56.4%

45
50.3%

9

150
18.2%

78
19.7%

72
16.8%

150
18.2%

-

71
18.2%

61
18.2%

16
17.7%

8

135
16.4%

82
20.6%
C

53
12.4%

135
16.4%

-

69
17.5%

51
15.1%

15
16.9%

7

35
4.2%

22
5.6%
C

12
2.9%

35
4.2%

-

15
3.9%

14
4.0%

6
6.5%

6

21
2.6%

7
1.8%

14
3.3%

21
2.6%

-

9
2.3%

8
2.2%

5
5.1%

5

15
1.9%

10
2.5%

5
1.3%

15
1.9%

-

6
1.6%

8
2.5%

1
0.9%

4

5
0.6%

4
1.0%
c

1
0.1%

5
0.6%

-

3
0.8%

2
0.5%

-

3

4
0.5%

3
0.8%

1
0.3%

4
0.5%

-

2
0.6%

1
0.2%

2
1.8%

2

1
0.1%

1
0.2%

1
0.1%

1
0.1%

-

-

1
0.4%

-

1 - Not at all Important

4
0.4%

Don't know/Refused

Important NET

Not Important NET

1
0.4%

4

2

4

0.5%

0.4%

0.2%

1

2
0.6%

1
0.9%

3
0.8%

1
0.3%

4
0.5%

-

0.5%

4
0.9%

1
0.2%

794
96.5%

378
95.2%

416
97.7%
b

794
96.5%

-

381
96.9%

323
95.9%

86
96.4%

29
3.5%

19
4.8%
c

10
2.3%

29
3.5%

-

12
3.1%

14
4.1%

3
3.6%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21H Page 55
(Continued)

Q21H. Very Important/Not at all Important: For the cost, OC Transpo delivers good service value.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean
Median

9.0

8.9

9.2
B

9.0

10.0

9.0

10.0

10.0

-

9.1

9.1

8.8

10.0

10.0

10.0

Standard Deviation

1.45

1.52

1.36

1.45

-

1.36

1.50

1.66

Standard Error

0.05

0.08

0.06

0.05

-

0.06

0.08

0.17

CHI-SQUARE
SIGNIFICANCE

<-------33.23-------> <---------.0--------> <-------------16.41------------>
99.9%*
.0%*
12.7%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20I Page 56

Q20I. Strongly Agree/Strongly Disagree: Climate control on the bus is well maintained.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

806
100.0%

392
100.0%

415
100.0%

806
100.0%

-

383
100.0%

333
100.0%

87
100.0%

959

412

547

959

-

481

367

107

10 - Strongly agree

124
15.4%

53
13.5%

71
17.1%

124
15.4%

-

46
12.0%

65
19.6%
F

12
13.3%

9

117
14.5%

63
16.0%

55
13.2%

117
14.5%

-

50
13.1%

58
17.5%
fH

9
10.1%

8

218
27.1%

111
28.2%

108
26.0%

218
27.1%

-

122
31.9%
G

67
20.1%

29
33.3%
G

7

165
20.5%

86
22.0%

79
19.1%

165
20.5%

-

82
21.3%

61
18.3%

22
24.9%

6

66
8.2%

29
7.5%

37
9.0%

66
8.2%

-

32
8.3%

28
8.4%

6
7.2%

5

52
6.4%

26
6.7%

25
6.1%

52
6.4%

-

26
6.9%

21
6.2%

4
4.3%

4

26
3.2%

13
3.4%

13
3.0%

26
3.2%

-

10
2.6%

15
4.6%
H

1
0.7%

3

17
2.1%

4
1.1%

12
3.0%
B

17
2.1%

-

7
1.9%

7
2.0%

3
3.3%

2

8
1.0%

2
0.4%

6
1.5%
b

8
1.0%

-

4
1.2%

3
1.0%

-

1 - Strongly disagree

13
1.6%

1.1%

21
2.6%

2.3%

Don't know/Refused

4
9

8

13
1.6%

-

2.0%

3
0.8%

7
2.1%

3
2.9%

12
2.9%

21
2.6%

-

14
3.8%
G

4
1.3%

2
2.8%

Agree NET

691
85.7%

342
87.2%

350
84.3%

691
85.7%

-

331
86.6%

280
84.0%

77
88.8%

Disagree NET

115
14.3%

50
12.8%

65
15.7%

115
14.3%

-

51
13.4%

53
16.0%

10
11.2%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20I Page 57
(Continued)

Q20I. Strongly Agree/Strongly Disagree: Climate control on the bus is well maintained.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

7.5

7.6

7.4

7.5

-

7.5

7.5

7.4

Median

8.0

8.0

8.0

8.0

-

8.0

8.0

8.0

Standard Deviation

1.94

1.78

2.09

1.94

-

1.79

2.12

1.91

Standard Error

0.07

0.09

0.09

0.07

-

0.09

0.12

0.19

CHI-SQUARE
SIGNIFICANCE

<-------13.51-------> <---------.0--------> <-------------38.33------------>
66.7%*
.0%*
96.8%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21I Page 58

Q21I. Very Important/Not at all Important: Climate control on the bus is well maintained.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

822
100.0%

396
100.0%

426
100.0%

822
100.0%

-

394
100.0%

335
100.0%

89
100.0%

981

418

563

981

-

497

370

110

10 - Very Important

248
30.1%

97
24.5%

151
35.4%
B

248
30.1%

-

118
30.0%
H

113
33.6%
H

16
17.8%

9

133
16.2%

65
16.4%

68
16.0%

133
16.2%

-

65
16.6%

54
16.0%

13
14.3%

8

231
28.1%

118
29.7%

114
26.7%

231
28.1%

-

119
30.2%

85
25.4%

27
30.4%

7

110
13.4%

54
13.7%

56
13.1%

110
13.4%

-

50
12.7%

43
12.9%

16
17.8%

6

31
3.8%

22
5.5%
C

9
2.1%

31
3.8%

-

10
2.5%

15
4.6%

6
6.5%

5

46
5.6%

29
7.4%
C

17
3.9%

46
5.6%

-

21
5.3%

16
4.9%

8
9.0%

4

4
0.5%

1
0.2%

3
0.8%

4
0.5%

-

2
0.5%

2
0.6%

-

3

7
0.9%

4
0.9%

3
0.8%

7
0.9%

-

3
0.7%

4
1.3%

-

2

3
0.4%

1
0.3%

2
0.5%

3
0.4%

-

2
0.4%

-

2
1.8%

1 - Not at all Important

9
1.1%

Don't know/Refused

Important NET

Not Important NET

6
1.5%

6

3

9

0.6%

1.1%

1.1%

4

2
0.6%

2
2.4%

4
1.0%

1
0.3%

6
0.7%

-

0.7%

3
0.8%

2
0.7%

753
91.6%

356
89.7%

397
93.4%
B

753
91.6%

-

363
92.0%

311
92.6%
h

78
86.8%

69
8.4%

41
10.3%
C

28
6.6%

69
8.4%

-

31
8.0%

25
7.4%

12
13.2%
g

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21I Page 59
(Continued)

Q21I. Very Important/Not at all Important: Climate control on the bus is well maintained.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Mean

8.2

8.0

8.4
B

8.2

-

Median

8.0

8.0

9.0

8.0

-

Standard Deviation

1.75

1.81

1.67

1.75

-

1.72

1.70

1.96

Standard Error

0.06

0.09

0.07

0.06

-

0.08

0.09

0.20

CHI-SQUARE
SIGNIFICANCE

8.3
H

8.3
H

7.6

8.0

8.0

8.0

<-------28.23-------> <---------.0--------> <-------------29.27------------>
99.5%*
.0%*
79.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20J Page 60

Q20J. Strongly Agree/Strongly Disagree: The physical ride on the bus is comfortable.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
10 - Strongly agree

820
100.0%

397
100.0%

423
100.0%

820
100.0%

-

391
100.0%

336
100.0%

89
100.0%
110

978

419

559

978

-

494

370

92
11.2%

36
9.1%

56
13.2%
B

92
11.2%

-

35
8.9%

49
14.7%
Fh

7
8.4%

9

81
9.9%

34
8.7%

47
11.1%

81
9.9%

-

41
10.4%

33
10.0%

7
7.8%

8

200
24.4%

98
24.8%

102
24.1%

200
24.4%

-

99
25.3%

77
23.0%

23
25.6%

7

192
23.4%

102
25.6%

90
21.3%

192
23.4%

-

91
23.3%

79
23.4%

21
23.2%

6

107
13.0%

55
13.8%

52
12.3%

107
13.0%

-

47
12.0%

45
13.5%

14
16.1%

5

78
9.5%

42
10.7%

36
8.4%

78
9.5%

-

39
10.0%

29
8.7%

9
10.0%

4

27
3.3%

10
2.6%

17
4.0%

27
3.3%

-

16
4.0%

11
3.3%

-

3

17
2.0%

9
2.3%

8
1.8%

17
2.0%

-

11
2.9%
G

2
0.7%

2
2.8%

2

11
1.3%

4
1.0%

7
1.6%

11
1.3%

-

5
1.2%

4
1.1%

2
2.3%

1 - Strongly disagree

16
2.0%

1.7%

10
2.3%

16
2.0%

1.9%

6
1.6%

3
3.8%

4
1.0%

7
0.9%

-

6
1.4%

2
0.6%

Don't know/Refused

7

7

3

-

7

-

0.9%

0.8%

Agree NET

672
81.9%

325
81.8%

347
82.0%

672
81.9%

-

313
80.0%

284
84.6%
f

73
81.2%

Disagree NET

148
18.1%

72
18.2%

76
18.0%

148
18.1%

-

78
20.0%
g

52
15.4%

17
18.8%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20J Page 61
(Continued)

Q20J. Strongly Agree/Strongly Disagree: The physical ride on the bus is comfortable.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Mean

7.1

7.0

7.2

7.1

-

Median

7.0

7.0

7.0

7.0

-

Standard Deviation

1.95

1.85

2.04

1.95

-

1.95

1.91

2.07

Standard Error

0.07

0.09

0.09

0.07

-

0.09

0.11

0.21

CHI-SQUARE
SIGNIFICANCE

7.0

7.3
Fh

6.9

7.0

7.0

7.0

<--------9.66-------> <---------.0--------> <-------------24.49------------>
35.4%*
.0%*
56.6%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21J Page 62

Q21J. Very Important/Not at all Important: The physical ride on the bus is comfortable.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

824
100.0%

399
100.0%

425
100.0%

824
100.0%

-

395
100.0%

337
100.0%

89
100.0%

983

421

562

983

-

498

371

110

10 - Very Important

212
25.7%

80
20.1%

132
31.0%
B

212
25.7%

-

87
22.1%
h

110
32.6%
FH

13
14.8%

9

115
14.0%

48
12.1%

67
15.7%

115
14.0%

-

55
13.9%

48
14.1%

13
14.2%

8

221
26.8%

111
27.8%

110
25.9%

221
26.8%

-

105
26.7%

88
26.2%

27
29.8%

7

137
16.6%

71
17.9%

65
15.3%

137
16.6%

-

79
19.9%
G

43
12.8%

14
15.7%

6

52
6.3%

28
7.1%

23
5.5%

52
6.3%

-

29
7.3%

16
4.9%

7
7.5%

5

58
7.0%

39
9.7%
C

19
4.4%

58
7.0%

-

26
6.7%

18
5.4%

13
14.6%
FG

4

7
0.8%

6
1.5%
C

1
0.2%

7
0.8%

-

2
0.4%

5
1.6%
f

-

3

14
1.7%

11
2.7%
C

3
0.7%

14
1.7%

-

9
2.2%

4
1.1%

1
1.6%

2

4
0.5%

3
0.8%

1
0.3%

4
0.5%

-

1
0.3%

2
0.5%

2
1.8%

1 - Not at all Important

5
0.6%

Don't know/Refused

1
0.2%

3

4

5

0.9%

0.6%

0.5%

2

3
0.8%

-

2
0.4%

2
0.4%

3
0.4%

-

0.4%

2
0.6%

1
0.4%

Important NET

736
89.4%

339
85.0%

397
93.4%
B

736
89.4%

-

355
89.9%
H

305
90.6%
H

73
82.0%

Not Important NET

88
10.6%

60
15.0%
C

28
6.6%

88
10.6%

-

40
10.1%

32
9.4%

16
18.0%
FG

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21J Page 63
(Continued)

Q21J. Very Important/Not at all Important: The physical ride on the bus is comfortable.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

8.0

7.6

8.3
B

8.0

-

Median

8.0

8.0

8.0

8.0

-

Standard Deviation

1.80

1.86

1.70

1.80

-

1.76

1.82

1.83

Standard Error

0.06

0.09

0.08

0.06

-

0.08

0.10

0.18

CHI-SQUARE
SIGNIFICANCE

7.9
h

8.2
FH

7.5

8.0

8.0

8.0

<-------49.42-------> <---------.0--------> <-------------43.91------------>
100.0%*
.0%*
99.2%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20K Page 64

Q20K. Strongly Agree/Strongly Disagree: Bus drivers wait until passengers are seated or standing securely before driving away.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
10 - Strongly agree

818
100.0%

398
100.0%

421
100.0%

818
100.0%

-

392
100.0%

335
100.0%

89
100.0%
109

975

419

556

975

-

494

368

84
10.3%

37
9.3%

47
11.2%

84
10.3%

-

46
11.8%

29
8.6%

9
10.2%

9

68
8.3%

30
7.5%

38
9.0%

68
8.3%

-

35
9.0%

28
8.3%

5
5.4%

8

135
16.5%

71
17.9%

64
15.3%

135
16.5%

-

73
18.6%
g

47
13.9%

14
15.4%

7

137
16.7%

70
17.6%

67
15.9%

137
16.7%

-

64
16.3%

61
18.2%

12
13.4%

6

87
10.6%

45
11.3%

42
9.9%

87
10.6%

-

39
10.0%

33
9.8%

15
16.9%
fg

5

106
13.0%

49
12.2%

58
13.7%

106
13.0%

-

45
11.5%

51
15.3%

10
11.5%

4

63
7.7%

31
7.7%

32
7.7%

63
7.7%

-

30
7.5%

28
8.4%

5
6.1%

3

37
4.5%

15
3.7%

22
5.3%

37
4.5%

-

14
3.5%

19
5.7%

4
4.4%

2

37
4.5%

16
4.0%

20
4.9%

37
4.5%

-

19
4.8%

13
4.0%

4
4.8%

1 - Strongly disagree

65
8.0%

35
8.7%

30
7.2%

65
8.0%

28
7.1%

26
7.8%

11
11.9%

6
1.4%

9
1.1%

-

5
1.3%

3
0.9%

1
0.9%

Don't know/Refused

9

3

-

1.1%

0.8%

Agree NET

511
62.4%

253
63.6%

258
61.2%

511
62.4%

-

257
65.6%
g

197
58.8%

54
61.3%

Disagree NET

308
37.6%

145
36.4%

163
38.8%

308
37.6%

-

135
34.4%

138
41.2%
f

34
38.7%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20K Page 65
(Continued)

Q20K. Strongly Agree/Strongly Disagree: Bus drivers wait until passengers are seated or standing securely before driving away.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Mean

6.2

6.1

6.2

6.2

-

Median

7.0

7.0

7.0

7.0

-

Standard Deviation

2.60

2.58

2.62

2.60

-

2.60

2.54

2.73

Standard Error

0.09

0.13

0.12

0.09

-

0.12

0.14

0.27

CHI-SQUARE
SIGNIFICANCE

6.4
gh

6.0

5.9

7.0

6.0

6.0

<--------6.48-------> <---------.0--------> <-------------21.06------------>
11.0%*
.0%*
36.5%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21K Page 66

Q21K. Very Important/Not at all Important: Bus drivers wait until passengers are seated or standing securely before driving away.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

823
100.0%

398
100.0%

425
100.0%

823
100.0%

-

395
100.0%

336
100.0%

89
100.0%

982

420

562

982

-

498

370

110

10 - Very Important

320
38.9%

121
30.3%

200
47.0%
B

320
38.9%

-

161
40.8%
H

133
39.6%
h

26
29.3%

9

121
14.7%

54
13.6%

67
15.8%

121
14.7%

-

66
16.6%

43
12.9%

11
12.6%

8

158
19.1%

90
22.6%
C

68
15.9%

158
19.1%

-

76
19.3%

58
17.2%

22
25.0%
g

7

87
10.6%

47
11.7%

41
9.6%

87
10.6%

-

37
9.3%

41
12.1%

10
11.3%

6

33
4.0%

16
4.1%

16
3.9%

33
4.0%

-

14
3.6%

15
4.4%

4
4.4%

5

51
6.2%

34
8.6%
C

17
4.1%

51
6.2%

-

21
5.2%

24
7.3%

5
6.1%

4

20
2.4%

12
3.0%

8
1.9%

20
2.4%

-

11
2.9%

7
2.0%

2
2.3%

3

13
1.5%

8
1.9%

5
1.2%

13
1.5%

-

4
1.0%

8
2.4%

1
0.7%

2

10
1.2%

9
2.2%
C

1
0.2%

10
1.2%

-

2
0.4%

4
1.3%

4
4.2%
F

1.0%

3
0.8%

3
3.9%

1 - Not at all Important

10
1.2%

Don't know/Refused

8
2.1%
C

4

0.5%

2

10
1.2%

-

4

2
0.6%

2
0.4%

4
0.5%

-

0.5%

2
0.6%

2
0.5%

Important NET

720
87.4%

328
82.3%

392
92.1%
B

720
87.4%

-

353
89.5%
h

290
86.2%

74
82.7%

Not Important NET

104
12.6%

71
17.7%
C

33
7.9%

104
12.6%

-

41
10.5%

46
13.8%

15
17.3%
f

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21K Page 67
(Continued)

Q21K. Very Important/Not at all Important: Bus drivers wait until passengers are seated or standing securely before driving away.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

8.2

7.8

8.6
B

8.2

-

Median

9.0

8.0

9.0

9.0

-

Standard Deviation

2.07

2.27

1.78

2.07

-

1.92

2.11

2.47

Standard Error

0.07

0.12

0.08

0.07

-

0.09

0.12

0.25

CHI-SQUARE
SIGNIFICANCE

8.4
gH

8.2
h

7.7

9.0

9.0

8.0

<-------58.87-------> <---------.0--------> <-------------32.66------------>
100.0%*
.0%*
88.8%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20L Page 68

Q20L. Strongly Agree/Strongly Disagree: The new Presto card makes using OC Transpo more convenient.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

631
100.0%

307
100.0%

324
100.0%

631
100.0%

-

273
100.0%

286
100.0%

68
100.0%

742

322

420

742

-

340

315

83

10 - Strongly agree

131
20.8%

64
20.9%

67
20.7%

131
20.8%

-

63
23.0%

56
19.4%

13
18.5%

9

76
12.0%

34
11.0%

42
12.8%

76
12.0%

-

30
10.9%

37
12.8%

9
13.6%

8

106
16.9%

54
17.6%

52
16.1%

106
16.9%

-

41
15.1%

54
19.0%

9
12.9%

7

69
10.9%

35
11.4%

34
10.5%

69
10.9%

-

30
10.8%

31
10.9%

8
11.9%

6

29
4.5%

13
4.1%

16
4.9%

29
4.5%

-

12
4.5%

15
5.2%

1
2.1%

5

69
11.0%

36
11.6%

34
10.4%

69
11.0%

-

30
11.0%

4

21
3.4%

11
3.6%

10
3.2%

21
3.4%

-

9
3.4%

8
2.9%

3
5.1%

3

22
3.5%

11
3.5%

11
3.5%

22
3.5%

-

10
3.5%

8
2.8%

4
6.4%

2

23
3.7%

8
2.7%

15
4.6%

23
3.7%

-

8
3.0%

14
4.8%

1
2.0%

1 - Strongly disagree

85
13.4%

42
13.6%

43
13.2%

85
13.4%

-

40
14.7%

35
12.2%

9
12.5%

Don't know/Refused

197
31.2%

94
30.6%

103
31.7%

197
31.2%

-

124
45.3%
GH

52
18.0%

21
31.5%
G

Agree NET

410
65.1%

199
65.0%

211
65.1%

410
65.1%

-

176
64.3%

193
67.3%

40
59.0%

Disagree NET

220
34.9%

107
35.0%

113
34.9%

220
34.9%

-

97
35.7%

94
32.7%

28
41.0%

28
9.9%

10
14.9%

Mean

6.5

6.6

6.5

6.5

-

6.5

6.6

6.4

Median

7.0

7.0

7.0

7.0

-

7.0

8.0

7.0

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20L Page 69
(Continued)

Q20L. Strongly Agree/Strongly Disagree: The new Presto card makes using OC Transpo more convenient.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Standard Deviation

3.07

3.05

3.09

3.07

-

3.14

3.01

3.03

Standard Error

0.12

0.18

0.16

0.12

-

0.18

0.18

0.35

CHI-SQUARE
SIGNIFICANCE

<--------2.89-------> <---------.0--------> <-------------46.35------------>
.4%*
.0%*
99.6%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21L Page 70

Q21L. Very Important/Not at all Important: The new Presto card has made using OC Transpo more convenient.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

696
100.0%

342
100.0%

354
100.0%

696
100.0%

-

316
100.0%

300
100.0%

76
100.0%

825

360

465

825

-

396

329

96

10 - Very Important

207
29.8%

92
26.9%

115
32.5%

207
29.8%

-

98
31.0%

87
29.1%

22
28.8%

9

94
13.5%

52
15.1%

43
12.0%

94
13.5%

-

43
13.7%
h

44
14.8%
H

6
7.3%

8

109
15.7%

52
15.3%

57
16.1%

109
15.7%

-

44
13.9%

46
15.4%

18
23.8%
Fg

7

73
10.4%

35
10.2%

38
10.7%

73
10.4%

-

34
10.6%
H

35
11.8%
H

3
4.3%

6

32
4.6%

16
4.6%

16
4.6%

32
4.6%

-

11
3.5%

18
6.0%

3
3.7%

5

64
9.1%

40
11.8%
C

23
6.6%

64
9.1%

-

30
9.4%

24
8.0%

9
12.2%

4

14
2.0%

8
2.3%

6
1.7%

14
2.0%

-

6
1.9%

7
2.2%

2
2.1%

3

9
1.3%

3
0.8%

7
1.9%

9
1.3%

-

4
1.4%

2
0.7%

3
3.7%

2

23
3.2%

9
2.6%

14
3.9%

23
3.2%

-

8
2.4%

11
3.5%

4
5.7%

1 - Not at all Important

36
10.5%

35
10.0%

71
10.2%

-

10.2%

71

39
12.3%

26
8.5%

6
8.4%

Don't know/Refused

131
18.9%

58
17.0%

73
20.7%

131
18.9%

-

81
25.6%
GH

38
12.6%

13
16.9%

Important NET

515
74.0%

247
72.1%

269
75.9%

515
74.0%

-

230
72.7%

231
77.0%
h

52
67.8%

Not Important NET

181
26.0%

96
27.9%

85
24.1%

181
26.0%

-

86
27.3%

69
23.0%

25
32.2%
g

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21L Page 71
(Continued)

Q21L. Very Important/Not at all Important: The new Presto card has made using OC Transpo more convenient.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

7.2

7.1

7.3

7.2

-

7.1

7.3

7.0

Median

8.0

8.0

8.0

8.0

-

8.0

8.0

8.0

Standard Deviation

2.94

2.91

2.97

2.94

-

3.05

2.82

3.00

Standard Error

0.11

0.16

0.15

0.11

-

0.16

0.17

0.32

CHI-SQUARE
SIGNIFICANCE

<-------13.82-------> <---------.0--------> <-------------39.48------------>
68.8%*
.0%*
97.6%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20M Page 72

Q20M. Strongly Agree/Strongly Disagree: There is enough information about the transit system onboard the bus, at bus stops, and at stations to help you plan
your trip.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

805
100.0%

390
100.0%

415
100.0%

805
100.0%

-

387
100.0%

329
100.0%

86
100.0%

958

410

548

958

-

488

361

106

10 - Strongly agree

127
15.7%

63
16.2%

64
15.3%

127
15.7%

-

48
12.4%

69
21.0%
FH

10
11.1%

9

100
12.5%

43
11.1%

57
13.8%

100
12.5%

-

49
12.7%

42
12.7%

9
11.1%

8

167
20.7%

85
21.7%

82
19.8%

167
20.7%

-

90
23.2%
H

65
19.6%
h

10
12.2%

7

139
17.2%

75
19.1%

64
15.4%

139
17.2%

-

69
17.8%

59
17.8%

11
13.1%

6

88
11.0%

35
8.9%

53
12.9%
b

88
11.0%

-

43
11.2%

34
10.2%

11
12.3%

5

70
8.7%

38
9.9%

32
7.6%

70
8.7%

-

33
8.6%

27
8.1%

10
12.0%

4

44
5.4%

20
5.0%

24
5.9%

44
5.4%

-

21
5.4%

17
5.1%

6
7.1%

3

43
5.3%

18
4.7%

24
5.8%

43
5.3%

-

23
5.9%
g

10
3.1%

9
10.8%
G

2

13
1.6%

4
1.1%

9
2.1%

13
1.6%

-

5
1.3%

3
1.1%

5
5.3%
g

1 - Strongly disagree

15
1.9%

6
1.4%

15
1.9%

-

2.4%

6
1.5%

4
1.4%

5
5.3%

23
2.8%

11
2.8%

12
2.8%

23
2.8%

-

10
2.5%

9
2.6%

3
4.1%

Don't know/Refused

9

Agree NET

620
77.1%

300
77.0%

320
77.2%

620
77.1%

-

299
77.2%
H

268
81.3%
H

51
59.6%

Disagree NET

184
22.9%

90
23.0%

95
22.8%

184
22.9%

-

88
22.8%

62
18.7%

35
40.4%
FG

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20M Page 73
(Continued)

Q20M. Strongly Agree/Strongly Disagree: There is enough information about the transit system onboard the bus, at bus stops, and at stations to help you plan
your trip.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

7.1

7.1

7.1

7.1

-

Median

7.0

7.0

7.0

7.0

-

Standard Deviation

2.23

2.22

2.25

2.23

-

2.15

2.14

2.64

Standard Error

0.08

0.11

0.10

0.08

-

0.10

0.12

0.27

CHI-SQUARE
SIGNIFICANCE

7.0
H

7.4
FH

6.1

7.0

8.0

6.0

<-------10.43-------> <---------.0--------> <-------------58.05------------>
42.2%*
.0%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21M Page 74

Q21M. Very Important/Not at all Important: There is enough information about the transit system onboard the bus, at bus stops, and at stations to help you
plan your trip.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

818
100.0%

395
100.0%

423
100.0%

818
100.0%

-

391
100.0%

334
100.0%

89
100.0%

976

417

559

976

-

494

368

110

10 - Very Important

356
43.5%

147
37.2%

209
49.4%
B

356
43.5%

-

167
42.6%

152
45.6%

36
40.4%

9

140
17.1%

68
17.3%

72
17.0%

140
17.1%

-

69
17.6%

52
15.6%

19
21.5%

8

153
18.7%

79
20.1%

73
17.3%

153
18.7%

-

84
21.5%
G

53
15.8%

15
16.9%

7

61
7.5%

26
6.7%

35
8.2%

61
7.5%

-

23
5.8%

30
8.9%

8
9.0%

6

25
3.1%

16
4.1%

9
2.2%

25
3.1%

-

9
2.4%

14
4.2%

2
2.5%

5

43
5.2%

27
6.8%
C

16
3.7%

43
5.2%

-

24
6.2%

15
4.5%

3
3.4%

4

16
2.0%

13
3.4%
C

3
0.7%

16
2.0%

-

7
1.9%

8
2.4%

1
0.9%

3

8
1.0%

5
1.4%

3
0.7%

8
1.0%

-

4
0.9%

4
1.2%

1
0.7%

2

5
0.6%

4
1.1%

1
0.2%

5
0.6%

-

2
0.4%

1
0.2%

3
3.0%
g

0.8%

5
1.6%

2
1.8%

1 - Not at all Important

11
1.3%

Don't know/Refused

8
2.0%

9

0.7%

3

11
1.3%

-

3

5
1.4%

4
1.0%

9
1.2%

-

1.2%

6
1.5%

4
1.1%

Important NET

735
89.9%

337
85.4%

398
94.1%
B

735
89.9%

-

351
89.7%

301
90.1%

81
90.2%

Not Important NET

83
10.1%

58
14.6%
C

25
5.9%

83
10.1%

-

40
10.3%

33
9.9%

9
9.8%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21M Page 75
(Continued)

Q21M. Very Important/Not at all Important: There is enough information about the transit system onboard the bus, at bus stops, and at stations to help you
plan your trip.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

8.5

8.2

8.8
B

8.5

-

Median

9.0

9.0

9.0

9.0

-

Standard Deviation

1.94

2.17

1.65

1.94

-

1.84

1.99

2.12

Standard Error

0.07

0.11

0.07

0.07

-

0.09

0.11

0.21

CHI-SQUARE
SIGNIFICANCE

8.5

8.5

8.4

9.0

9.0

9.0

<-------45.51-------> <---------.0--------> <-------------25.09------------>
100.0%*
.0%*
59.9%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20N Page 76

Q20N. Strongly Agree/Strongly Disagree: You pay attention to printed advertisements on buses.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

820
100.0%

397
100.0%

423
100.0%

820
100.0%

-

393
100.0%

335
100.0%

89
100.0%
109

977

418

559

977

-

495

369

10 - Strongly agree

68
8.2%

26
6.5%

42
9.8%
b

68
8.2%

-

25
6.4%

37
11.0%
F

5
6.2%

9

40
4.9%

15
3.7%

26
6.1%
b

40
4.9%

-

24
6.0%

13
3.7%

4
4.9%

8

125
15.2%

45
11.4%

79
18.8%
B

125
15.2%

-

64
16.4%
h

51
15.3%

9
9.8%

7

129
15.7%

58
14.7%

70
16.6%

129
15.7%

-

56
14.4%

56
16.7%

16
17.6%

6

91
11.0%

49
12.4%

41
9.8%

91
11.0%

-

45
11.4%

35
10.4%

10
10.8%

5

118
14.4%

54
13.6%

64
15.0%

118
14.4%

-

53
13.5%

50
15.0%

15
16.4%

4

61
7.4%

32
8.0%

29
6.9%

61
7.4%

-

27
6.9%

25
7.4%

9
10.2%

3

63
7.7%

40
10.1%
C

23
5.4%

63
7.7%

-

30
7.7%

26
7.9%

6
6.6%

2

44
5.4%

23
5.7%

22
5.1%

44
5.4%

-

30
7.7%
G

10
2.9%

5
5.1%

82
10.0%

55
13.9%
C

38
9.6%

33
9.7%

1 - Strongly disagree

Don't know/Refused

7

3

27
6.4%

82
10.0%

-

11
12.6%

4
1.0%

7
0.9%

-

4
1.1%

3
0.8%

1
0.7%

0.9%

0.9%

Agree NET

452
55.1%

193
48.6%

259
61.2%
B

452
55.1%

-

215
54.6%

192
57.2%

44
49.3%

Disagree NET

368
44.9%

204
51.4%
C

164
38.8%

368
44.9%

-

178
45.4%

144
42.8%

45
50.7%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20N Page 77
(Continued)

Q20N. Strongly Agree/Strongly Disagree: You pay attention to printed advertisements on buses.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

5.7

5.2

6.1
B

5.7

-

Median

6.0

5.0

7.0

6.0

-

Standard Deviation

2.64

2.67

2.52

2.64

-

2.64

2.63

2.61

Standard Error

0.09

0.14

0.11

0.09

-

0.12

0.15

0.26

CHI-SQUARE
SIGNIFICANCE

5.6

5.9
h

5.4

6.0

6.0

5.0

<-------45.81-------> <---------.0--------> <-------------22.3------------->
100.0%*
.0%*
43.8%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21N Page 78

Q21N. Very Important/Not at all Important: You pay attention to printed advertisements on buses.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

818
100.0%

398
100.0%

420
100.0%

818
100.0%

-

393
100.0%

334
100.0%

88
100.0%
108

976

420

556

976

-

496

368

10 - Very Important

29
3.6%

10
2.4%

19
4.6%
b

29
3.6%

-

9
2.4%

16
4.9%

4
4.1%

9

16
2.0%

3
0.8%

13
3.1%
B

16
2.0%

-

8
2.1%

6
1.8%

2
2.1%

8

44
5.4%

16
4.0%

28
6.8%
b

44
5.4%

-

20
5.2%

22
6.5%
h

2
2.6%

7

58
7.0%

25
6.2%

33
7.8%

58
7.0%

-

30
7.5%

25
7.5%

3
3.5%

6

51
6.2%

21
5.3%

30
7.0%

51
6.2%

-

25
6.3%

17
4.9%

8
9.3%

5

159
19.4%

75
18.9%

84
19.9%

159
19.4%

-

74
18.7%

67
20.1%

17
19.8%

4

68
8.4%

27
6.8%

42
9.9%
b

68
8.4%

-

35
8.8%

28
8.4%

6
6.6%

3

72
8.8%

40
10.1%

31
7.5%

72
8.8%

-

34
8.6%

30
8.9%

8
9.1%

2

102
12.5%

53
13.3%

49
11.6%

102
12.5%

-

51
13.0%

42
12.7%

9
10.0%

1 - Not at all Important

219
26.8%

128
32.1%
C

91
21.7%

219
26.8%

108
27.4%

81
24.2%

29
32.7%

Don't know/Refused

9

-

2
0.6%

7
1.7%

9
1.1%

-

1.1%

4
0.9%

4
1.3%

1
1.6%

Important NET

198
24.2%

75
18.8%

123
29.4%
B

198
24.2%

-

92
23.5%

86
25.6%

19
21.8%

Not Important NET

620
75.8%

324
81.2%
C

297
70.6%

620
75.8%

301
76.5%

248
74.4%

69
78.2%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21N Page 79
(Continued)

Q21N. Very Important/Not at all Important: You pay attention to printed advertisements on buses.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

3.9

3.5

4.3
B

3.9

-

Median

4.0

3.0

4.0

4.0

-

Standard Deviation

2.59

2.44

2.67

2.59

-

2.53

2.67

2.60

Standard Error

0.09

0.12

0.12

0.09

-

0.12

0.15

0.26

CHI-SQUARE
SIGNIFICANCE

3.8

4.1

3.7

4.0

4.0

3.0

<-------40.47-------> <---------.0--------> <-------------13.66------------>
100.0%*
.0%*
4.6%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20O Page 80

Q20O. Strongly Agree/Strongly Disagree: You pay attention to the automated audible announcements on buses.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

814
100.0%

391
100.0%

422
100.0%

814
100.0%

-

388
100.0%

334
100.0%

89
100.0%

972

414

558

972

-

491

368

109

10 - Strongly agree

225
27.6%

78
19.9%

147
34.7%
B

225
27.6%

-

100
25.9%

105
31.4%
h

20
22.0%

9

101
12.5%

43
11.0%

58
13.8%

101
12.5%

-

51
13.0%

36
10.8%

15
16.6%

8

162
19.9%

82
20.9%

81
19.1%

162
19.9%

-

82
21.1%

55
16.6%

23
26.3%
G

7

91
11.2%

52
13.3%
c

39
9.2%

91
11.2%

-

52
13.3%
g

31
9.4%

8
8.7%

6

57
7.0%

36
9.1%
C

21
5.1%

57
7.0%

-

20
5.3%

34
10.3%
FH

2
2.7%

5

64
7.9%

36
9.1%

29
6.8%

64
7.9%

-

31
7.9%

25
7.5%

9
9.6%

4

30
3.7%

18
4.6%

12
2.8%

30
3.7%

-

13
3.4%

13
3.8%

3
3.6%

3

23
2.8%

10
2.6%

13
3.0%

23
2.8%

-

11
2.9%

9
2.8%

2
2.7%

2

33
4.1%

21
5.4%
C

12
2.8%

33
4.1%

-

17
4.4%

14
4.1%

2
2.8%

1 - Strongly disagree

27
3.4%

16
4.0%

12
2.8%

27
3.4%

11
2.9%

11
3.3%

4
4.9%

Don't know/Refused

14
1.7%

4
1.1%

14
1.7%

-

2.4%

9
2.3%

4
1.2%

1
0.7%

9

-

Agree NET

636
78.2%

290
74.2%

346
81.8%
B

636
78.2%

-

305
78.5%

262
78.5%

68
76.3%

Disagree NET

178
21.8%

101
25.8%
C

77
18.2%

178
21.8%

-

83
21.5%

72
21.5%

21
23.7%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q20O Page 81
(Continued)

Q20O. Strongly Agree/Strongly Disagree: You pay attention to the automated audible announcements on buses.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

7.4

7.0

7.8
B

7.4

-

Median

8.0

8.0

8.0

8.0

-

Standard Deviation

2.53

2.56

2.45

2.53

-

2.48

2.58

2.55

Standard Error

0.09

0.13

0.11

0.09

-

0.12

0.14

0.26

CHI-SQUARE
SIGNIFICANCE

7.4

7.4

7.4

8.0

8.0

8.0

<-------42.12-------> <---------.0--------> <-------------25.06------------>
100.0%*
.0%*
59.8%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21O Page 82

Q21O. Very Important/Not at all Important: You pay attention to the automated audible announcements on buses.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
10 - Very Important

820
100.0%

396
100.0%

424
100.0%

820
100.0%

-

393
100.0%

335
100.0%

89
100.0%

979

418

561

979

-

496

370

109

248
30.3%

84
21.2%

164
38.7%
B

248
30.3%

-

110
28.1%

115
34.3%
f

23
25.9%

9

81
9.9%

43
10.8%

38
9.0%

81
9.9%

-

45
11.3%
g

26
7.8%

10
11.6%

8

161
19.6%

77
19.5%

84
19.8%

161
19.6%

-

83
21.3%

58
17.4%

17
19.4%

7

91
11.0%

58
14.6%
C

33
7.8%

91
11.0%

-

46
11.7%

35
10.5%

9
10.6%

6

55
6.8%

30
7.6%

25
6.0%

55
6.8%

-

22
5.5%

25
7.4%

9
10.3%

5

64
7.8%

35
8.8%

29
6.8%

64
7.8%

-

33
8.3%

26
7.6%

6
6.3%

4

23
2.8%

12
2.9%

12
2.7%

23
2.8%

-

11
2.7%

9
2.8%

3
3.6%

3

20
2.4%

7
1.9%

12
2.8%

20
2.4%

-

10
2.6%

9
2.6%

1
0.7%

2

34
4.1%

22
5.6%
C

12
2.7%

34
4.1%

-

15
3.9%

16
4.8%

2
2.5%

15
3.6%

44
5.3%

18
4.5%

17
5.0%

9.1%

1 - Not at all Important

44
5.3%

Don't know/Refused

28
7.2%
C

8

-

8

5
1.2%

3
0.6%

8
0.9%

-

0.9%

4
1.1%

3
0.7%

1
0.7%

Important NET

636
77.6%

291
73.6%

345
81.3%
B

636
77.6%

-

306
77.9%

259
77.3%

69
77.8%

Not Important NET

184
22.4%

104
26.4%
C

79
18.7%

184
22.4%

-

87
22.1%

76
22.7%

20
22.2%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q21O Page 83
(Continued)

Q21O. Very Important/Not at all Important: You pay attention to the automated audible announcements on buses.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

7.4

6.9

7.8
B

7.4

-

Median

8.0

8.0

8.0

8.0

-

Standard Deviation

2.67

2.74

2.54

2.67

-

2.59

2.73

2.78

Standard Error

0.09

0.14

0.11

0.09

-

0.12

0.15

0.28

CHI-SQUARE
SIGNIFICANCE

7.4

7.4

7.2

8.0

8.0

8.0

<-------49.15-------> <---------.0--------> <-------------15.98------------>
100.0%*
.0%*
11.1%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q22 Page 84

Q22. When transferring at a Transitway station, what is the longest acceptable wait time for a bus?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

804
100.0%

390
100.0%

954

409

414
100.0%
545

804
100.0%

-

954

-

386
100.0%

328
100.0%

89
100.0%

485

358

109

1-2 minutes

10
1.2%

3
0.8%

7
1.6%

10
1.2%

-

4
1.0%

3
0.8%

3
3.8%
fg

3-5 minutes

166
20.6%

72
18.6%

93
22.5%

166
20.6%

-

84
21.9%

62
19.0%

18
20.1%

6-10 minutes

355
44.2%

154
39.4%

202
48.7%
B

355
44.2%

-

175
45.3%

140
42.7%

40
45.1%

11-15 minutes

196
24.4%

110
28.2%
C

86
20.7%

196
24.4%

-

89
23.1%

85
26.0%

22
24.5%

Longer than 15 minutes

77

51
13.0%
C

27
6.5%

77
9.6%

-

34
8.8%

38
11.5%
h

6
6.4%

24
3.0%

11
2.8%

13
3.1%

24
3.0%

-

11
2.9%
h

10
3.1%

1
0.7%

9.6%
Don't know/Refused

CHI-SQUARE
SIGNIFICANCE

<-------20.12-------> <---------.0--------> <-------------11.51------------>
99.9%
.0%*
68.1%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q23 Page 85

Q23. Overall, would you say that travelling on OC Transpo - combining planning the trip and then actually taking the trip - is:
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

821
100.0%

399
100.0%

422
100.0%

821
100.0%

-

335
100.0%

89
100.0%

496

369

109

978

421

557

5

2
0.4%

5
0.6%

-

0.6%

3
0.8%

3
0.7%

2
0.5%

1
0.7%

4 - Difficult

52
6.3%

22
5.5%

30
7.1%

52
6.3%

-

26
6.5%

20
5.9%

6
6.2%

3 - Neither easy or
difficult

160
19.6%

81
20.3%

80
18.9%

160
19.6%

5 - Very difficult

978

394
100.0%

-

94
23.8%
G

48
14.4%

18
20.2%

2 - Easy

488
59.5%

237
59.5%

251
59.5%

488
59.5%

-

225
57.2%

214
64.0%
fh

47
53.0%

1 - Very easy

116
14.1%

57
14.4%

58
13.8%

116
14.1%

-

47
11.9%

51
15.3%

18
19.8%
F

2

-

3
0.8%

3
0.9%

1
0.7%

28
7.2%

21
6.4%

6
6.9%

272
69.1%

265
79.2%
F

65
72.9%

2.3
G

2.1

2.1

2.0

2.0

2.0

Don't know/Refused

Top 2 Box
Bottom 2 Box

0.8%

7
0.4%

5
1.2%

7
0.8%

57
6.9%

24
5.9%

33
7.9%

57
6.9%

604
73.5%

294
73.8%

309
73.3%

604
73.5%

-

Mean

2.2

2.2

2.2

2.2

-

Median

2.0

2.0

2.0

2.0

-

Standard Deviation

0.78

0.76

0.80

0.78

-

0.78

0.75

0.84

Standard Error

0.03

0.04

0.04

0.03

-

0.04

0.04

0.08

CHI-SQUARE
SIGNIFICANCE

<--------4.17-------> <---------.0--------> <-------------16.02------------>
24.1%*
.0%*
68.8%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q24 Page 86

Q24. What are some of the factors that can make traveling difficult or more complicated on OC Transpo?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
The bus not arriving/not
arriving on time/delays/
traffic/construction/
accidents

749
100.0%

360
100.0%

389
100.0%

887

376

511

146
19.5%

71
19.8%

75
19.2%

749
100.0%
887

-

146
19.5%

-

361
100.0%

305
100.0%

80
100.0%

450

335

99

61
16.9%

61
20.1%

21
26.9%
F

Transferring between
buses

144
19.3%

74
20.5%

70
18.1%

144
19.3%

-

79
21.8%
G

47
15.4%

19
23.3%

Complicated Schedules

132
17.7%

64
17.7%

69
17.7%

132
17.7%

-

67
18.6%

50
16.5%

15
18.8%

Weather conditions

114
15.2%

60
16.7%

53
13.7%

114
15.2%

-

66
18.3%
GH

39
12.8%

8
10.4%

Bus stop locations

95
12.7%

40
11.1%

55
14.2%

95
12.7%

-

52
14.4%

32
10.6%

11
14.0%

Overcrowding/finding a
seat/buses not stopping
when full
Too many schedule
variations
Unsure of the route a
particular bus takes
Trip planning

94
12.6%
94
12.5%

48
13.4%

92
12.3%

42
11.6%

75
10.0%

Unsure which bus to take

28
7.9%

69
9.2%

Inadequate bus
scheduling/frequency/
long wait times

43
11.8%

45
11.7%
50
13.0%
46
12.0%
b

34

35
9.0%

24
6.7%

36
9.3%

9.5%

60
8.1%

52
13.3%

94
12.6%
94
12.5%
92
12.3%
75
10.0%

-

-

-

69
9.2%
60
8.1%

-

47
12.9%
37
10.3%
46
12.6%

35
11.5%
38
12.6%
36
11.9%

43
11.9%
g

23
7.5%

37
10.3%

24
8.0%

27
7.4%

27
9.0%

11
14.3%
18
22.4%
FG
10
12.7%
9
11.1%
8
9.8%
6
7.2%

Fare payment system

50
6.7%

23
6.5%

27
7.0%

50
6.7%

-

30
8.3%

16
5.2%

5
5.9%

Station layouts

50
6.6%

23
6.5%

26
6.8%

50
6.6%

-

23
6.4%

19
6.1%

8
10.1%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q24 Page 87
(Continued)

Q24. What are some of the factors that can make traveling difficult or more complicated on OC Transpo?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Route names

48
6.4%

27
7.4%

21
5.3%

48
6.4%

-

27
7.6%
g

14
4.5%

7
8.3%

Web site

48
6.3%

25
6.9%

23
5.8%

48
6.3%

-

21
5.7%

23
7.6%

4
4.8%

Route numbers

46
6.2%

26
7.1%

21
5.4%

46
6.2%

25
7.0%

18
5.8%

3
4.1%

Poor routing/route
planning/route changes

43
5.7%

19
5.4%

24
6.1%

-

43
5.7%

-

27
7.6%

6
2.0%

G
Too many routes

42
5.6%

26
7.3%
c

16
4.1%

42
5.6%

Map

38
5.1%

19
5.3%

19
5.0%

38
5.1%

Conflicts with other
passengers

34
4.5%

14
3.8%

20
5.2%

34
4.5%

-

-

8
10.0%
G

24
6.6%
G

10
3.4%

8
10.0%
G

21
5.7%

13
4.2%

5
6.1%

18
5.0%

11
3.7%

4
5.5%

Poor attitudes/service
of bus drivers/transit
staff

27
3.6%

6
1.6%

21
5.4%
B

27
3.6%

-

12
3.2%

11
3.6%

4
5.1%

Bus design/comfort/
cleanliness/temperature

25
3.3%

9
2.5%

16
4.1%

25
3.3%

-

8
2.3%

13
4.4%

4
4.4%

Time/timing/time of day
(unspecified)

20
2.7%

12
3.5%

8
1.9%

20
2.7%

-

5
1.3%

13
4.3%
F

2
2.8%

Problems with stations/
bus stops (other)

20
2.6%

6
1.7%

13
3.4%

20
2.6%

-

8
2.2%

9
3.1%

2
3.0%

Strollers/wheelchairs/
walkers/bikes/backpacks

15
2.1%

Lack of information
(other)
Problematic for special
needs/children/the
elderly
Safety concerns/crime
Too expensive/not cost
effective

5
1.3%

15
2.0%

6
1.7%

14
1.9%

5
1.3%

13
1.8%

11
2.8%
8
2.2%
10
2.5%

4
1.2%

11
1.5%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

7
1.9%

15
2.1%
15
2.0%
14
1.9%

-

5
1.5%
7
2.0%
9
2.4%

7
2.4%
6
2.0%
4
1.4%

9

13
1.8%

-

5
1.5%

6
1.9%

4
1.1%

11
1.5%

-

3
0.8%

3
0.9%

2.3%

3
3.4%
1
1.6%
1
1.7%
1
1.8%
5
6.8%
FG

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q24 Page 88
(Continued)

Q24. What are some of the factors that can make traveling difficult or more complicated on OC Transpo?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Travel time is too long

9
1.3%

Walking distance to/from
stops
Departure/destination
points are poorly
serviced by transit

4

CHI-SQUARE
SIGNIFICANCE

5
1.4%

3
0.9%

2
0.5%

2

9

-

6
1.6%

2
0.8%

1
1.6%

7
1.0%

-

3
0.8%

4
1.4%

-

1.3%

2
0.5%

5
0.7%

5
0.7%

2

0.5%

0.5%

0.5%

42
5.6%

19
5.3%

23
5.9%

42
5.6%

4

3

0.5%

0.8%

79
10.5%

41
11.4%

-

4

0.5%

Nothing/no problems
Don't know/Refused

8
2.2%
B

7
1.0%

Distance/length of trip
Other

1
0.3%

-

1
0.4%

3
1.0%

1
0.8%

3
0.9%

1
0.2%

-

24
6.6%

13
4.3%

5
6.2%

1

4
0.5%

-

1
0.2%

3
0.9%

1
0.7%

38
9.8%

79
10.5%

-

36
10.0%

33
10.7%

9
11.6%

0.3%

<-------42.58-------> <---------.0--------> <-------------79.11------------>
82.3%*
.0%*
78.7%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q25A Page 89

Q25A. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: Smartphone app?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

800
100.0%

388
100.0%

413
100.0%

800
100.0%

953

409

544

80
10.0%

47
12.1%
C

33
8.0%

9

29
3.6%

17
4.3%

12
3.0%

29
3.6%

8

23
2.9%

13
3.4%

10
2.4%

7

21
2.6%

10
2.7%

6

12
1.4%

5

10 - Very Often

-

953

-

328
100.0%

84
100.0%

485

361

103

27
7.1%

44
13.5%
F

8
9.4%

-

12
3.1%

15
4.7%

2
2.2%

23
2.9%

-

15
3.8%

7
2.1%

2
1.9%

10
2.5%

21
2.6%

-

12
3.2%
h

8
2.3%

1
0.7%

5
1.3%

6
1.6%

12
1.4%

-

3
0.8%

7
2.0%

2
2.2%

23
2.9%

11
2.8%

12
3.0%

23
2.9%

-

11
2.9%

8
2.5%

4
4.4%

4

7
0.8%

3
0.9%

3
0.8%

7
0.8%

-

1
0.2%

6
1.8%
F

-

3

12
1.5%

6
1.5%

7
1.6%

12
1.5%

-

3
0.9%

6
1.9%

3
3.1%

2

21
2.6%

13
3.2%

9
2.1%

21
2.6%

-

14
3.8%
G

3
1.0%

3
4.0%

285
74.2%
g

224
68.2%

61
71.9%

1 - Never or Very Rarely

80
10.0%

384
100.0%

573
71.6%

263
67.8%

310
75.2%
B

573
71.6%

27
3.4%

13
3.3%

14
3.5%

27
3.4%

-

13
3.3%

10
3.0%

5
5.9%

Very Often NET

164
20.5%

92
23.8%
C

72
17.4%

164
20.5%

-

69
18.0%

81
24.6%
Fh

14
16.6%

Never/Very Rarely NET

636
79.5%

296
76.2%

341
82.6%
B

636
79.5%

315
82.0%
G

247
75.4%

70
83.4%
g

Don't know/Refused

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

-

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q25A Page 90
(Continued)

Q25A. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: Smartphone app?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

2.8

3.1
C

2.5

2.8

-

Median

1.0

1.0

1.0

1.0

-

Standard Deviation

3.23

3.43

3.02

3.23

-

3.02

3.50

3.04

Standard Error

0.11

0.18

0.14

0.11

-

0.14

0.20

0.31

CHI-SQUARE
SIGNIFICANCE

2.6

3.2
F

2.6

1.0

1.0

1.0

<--------12.7-------> <---------.0--------> <-------------38.8------------->
60.9%*
.0%*
97.1%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q25B Page 91

Q25B. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: SMS text message (560560)?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

805
100.0%

388
100.0%

417
100.0%

805
100.0%

958

409

549

10 - Very Often

44
5.5%

17
4.3%

28
6.7%
b

44
5.5%

9

6
0.8%

3
0.7%

3
0.8%

6
0.8%

8

10
1.3%

3
0.8%

7
1.8%

7

10
1.2%

4
1.1%

6

9
1.2%

5

-

958

-

330
100.0%

86
100.0%

485

363

106

13
3.3%
h

31
9.3%
FH

1
0.9%

-

1
0.4%

3
1.0%

1
1.7%

10
1.3%

-

6
1.5%

4
1.2%

1
0.7%

6
1.3%

10
1.2%

-

1
0.3%

9
2.7%
F

-

6
1.7%

3
0.7%

9
1.2%

-

3
0.8%

6
1.7%

1
0.9%

18
2.3%

8
2.2%

10
2.3%

18
2.3%

-

7
1.7%

10
3.0%

2
1.8%

4

10
1.2%

7
1.9%
c

2
0.6%

10
1.2%

-

3
0.9%

6
1.9%

-

3

7
0.8%

4
1.0%

3
0.7%

7
0.8%

-

3
0.8%

3
0.9%

1
0.9%

2

28
3.5%

16
4.0%

12
3.0%

28
3.5%

-

13
3.3%

10
3.1%

5
5.5%

335
87.0%
G

248
75.2%

76
87.6%
G

1 - Never or Very Rarely

-

385
100.0%

662
82.3%

320
82.4%

342
82.1%

662
82.3%

23
2.8%

13
3.3%

10
2.5%

23
2.8%

-

12
3.0%

8
2.5%

3
3.4%

Very Often NET

80
10.0%

33
8.6%

47
11.3%

80
10.0%

-

24
6.3%

52
15.9%
FH

4
4.2%

Never/Very Rarely NET

724
90.0%

355
91.4%

370
88.7%

724
90.0%

Don't know/Refused

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

-

361
93.7%
G

277
84.1%

83
95.8%
G

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q25B Page 92
(Continued)

Q25B. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: SMS text message (560560)?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

2.0

1.8

2.1

2.0

-

Median

1.0

1.0

1.0

1.0

-

Standard Deviation

2.44

2.24

2.61

2.44

-

2.00

2.96

1.61

Standard Error

0.08

0.12

0.12

0.08

-

0.09

0.17

0.16

CHI-SQUARE
SIGNIFICANCE

1.6

2.5
FH

1.5

1.0

1.0

1.0

<--------11.0-------> <---------.0--------> <-------------59.25------------>
47.1%*
.0%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q25C Page 93

Q25C. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: OC Transpo website used
from a computer?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

817
100.0%

393
100.0%

423
100.0%

817
100.0%

-

392
100.0%

333
100.0%

89
100.0%

975

416

559

975

-

495

367

109

10 - Very Often

290
35.5%

120
30.6%

170
40.1%
B

290
35.5%

-

161
41.0%
G

98
29.5%

31
35.0%

9

82
10.0%

44
11.3%

37
8.8%

82
10.0%

-

47
12.0%
G

26
7.8%

9
9.8%

8

98
12.0%

52
13.1%

47
11.0%

98
12.0%

-

50
12.7%

38
11.3%

11
12.4%

7

61
7.4%

33
8.4%

28
6.5%

61
7.4%

-

25
6.3%

28
8.5%

6
6.6%

6

44
5.4%

18
4.7%

26
6.1%

44
5.4%

-

17
4.2%

23
7.0%
f

4
4.1%

5

57
7.0%

30
7.7%

27
6.4%

57
7.0%

-

30
7.5%

22
6.6%

6
6.7%

4

20
2.5%

17
4.3%
C

3
0.8%

20
2.5%

-

5
1.3%

12
3.5%
F

3
3.0%

3

28
3.4%

18
4.6%
c

10
2.4%

28
3.4%

-

12
3.0%

14
4.3%

2
2.2%

2

27
3.3%

10
2.6%

17
3.9%

27
3.3%

-

10
2.6%

16
4.7%
h

1
1.3%

1 - Never or Very Rarely

Don't know/Refused

Very Often NET

110
13.4%
11
1.3%

575
70.4%

50
12.7%

60
14.1%

7

110
13.4%

-

37
9.5%

56
16.7%
F

17
18.9%
F

4
0.8%

11
1.3%

-

1.9%

5
1.3%

5
1.5%

1
0.7%

268
68.1%

307
72.5%

575
70.4%

-

298
76.2%
G

213
64.1%

60
67.8%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q25C Page 94
(Continued)

Q25C. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: OC Transpo website used
from a computer?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Never/Very Rarely NET

242
29.6%

125
31.9%

117
27.5%

242
29.6%

Mean

7.0

6.9

7.1

7.0

-

Median

8.0

8.0

8.0

8.0

-

Standard Deviation

3.24

3.17

3.30

3.24

-

3.00

3.37

3.44

Standard Error

0.11

0.16

0.15

0.11

-

0.14

0.19

0.34

CHI-SQUARE
SIGNIFICANCE

-

93
23.8%

119
35.9%
F

29
32.2%

7.5
Gh

6.4

6.8

9.0

7.0

8.0

<-------27.74-------> <---------.0--------> <-------------46.1------------->
99.4%*
.0%*
99.6%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q25D Page 95

Q25D. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: OC Transpo website used
from a smartphone?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

805
100.0%

389
100.0%

416
100.0%

805
100.0%

959

409

550

93
11.6%

47
12.0%

47
11.2%

93
11.6%

9

27
3.4%

15
3.8%

13
3.0%

27
3.4%

8

50
6.2%

32
8.3%
C

17
4.2%

7

38
4.7%

15
3.8%

6

26
3.2%

5

10 - Very Often

-

959

-

329
100.0%

87
100.0%

486

362

107

44
11.4%

43
13.0%
H

-

14
3.6%

9
2.8%

4
5.0%

50
6.2%

-

27
6.9%
H

21
6.3%
h

2
2.8%

23
5.6%

38
4.7%

-

19
5.0%
h

17
5.1%

2
2.2%

16
4.1%

10
2.4%

26
3.2%

-

10
2.6%

11
3.3%

5
5.5%

38
4.7%

22
5.7%

16
3.8%

38
4.7%

-

19
5.0%

13
3.8%

6
6.8%

4

13
1.6%

6
1.4%

8
1.8%

13
1.6%

-

2
0.4%

10
3.0%
F

2
2.2%

3

14
1.8%

10
2.5%
c

4
1.0%

14
1.8%

-

6
1.5%

8
2.5%

-

2

38
4.7%

19
4.8%

19
4.6%

38
4.7%

-

23
6.0%

12
3.7%

3
3.2%

222
57.5%

186
56.5%

57
65.6%
g

1 - Never or Very Rarely

-

386
100.0%

468
58.1%

208
53.6%

259
62.3%
B

468
58.1%

22
2.7%

11
2.9%

11
2.6%

22
2.7%

-

11
2.8%

9
2.8%

2
2.1%

Very Often NET

234
29.1%

124
31.9%
c

110
26.5%

234
29.1%

-

114
29.5%

100
30.5%
h

19
22.3%

Never/Very Rarely NET

571
70.9%

265
68.1%

306
73.5%
b

571
70.9%

272
70.5%

228
69.5%

68
77.7%
g

Don't know/Refused

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

6
6.9%

-

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q25D Page 96
(Continued)

Q25D. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: OC Transpo website used
from a smartphone?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

3.5

3.8
C

3.3

3.5

-

Median

1.0

1.0

1.0

1.0

-

Standard Deviation

3.44

3.49

3.38

3.44

-

3.46

3.49

3.12

Standard Error

0.12

0.18

0.15

0.12

-

0.16

0.20

0.32

CHI-SQUARE
SIGNIFICANCE

3.5

3.6
h

3.0

1.0

1.0

1.0

<-------19.11-------> <---------.0--------> <-------------25.54------------>
91.4%*
.0%*
62.3%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q25E Page 97

Q25E. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: OC Transpo automated
phone line?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

814
100.0%

392
100.0%

422
100.0%

814
100.0%

970

413

557

10 - Very Often

73
8.9%

29
7.3%

44
10.5%

73
8.9%

9

20
2.5%

4
1.1%

16
3.7%
B

20
2.5%

8

46
5.6%

20
5.2%

26
6.1%

7

36
4.4%

16
4.0%

6

30
3.7%

5

-

970

-

332
100.0%

88
100.0%

493

365

108

38
9.6%
H

31
9.5%
h

4
4.1%

-

12
3.1%

6
1.8%

2
2.1%

46
5.6%

-

24
6.0%

17
5.0%

5
5.6%

20
4.7%

36
4.4%

-

19
5.0%

14
4.2%

2
2.5%

15
3.8%

15
3.6%

30
3.7%

-

11
2.9%

16
4.7%

3
3.8%

62
7.6%

25
6.5%

36
8.6%

62
7.6%

-

29
7.4%

27
8.3%

5
6.2%

4

40
4.9%

20
5.1%

20
4.8%

40
4.9%

-

16
4.2%

20
6.1%

3
3.3%

3

46
5.6%

23
5.8%

23
5.4%

46
5.6%

-

18
4.7%

21
6.5%

6
6.7%

2

43
5.2%

24
6.1%

19
4.4%

43
5.2%

-

21
5.4%

16
4.7%

6
6.5%

163
49.3%

52
59.2%
g

1 - Never or Very Rarely

Don't know/Refused

419
51.5%
14
1.7%

216
55.0%
C

204
48.3%

8

-

390
100.0%

419
51.5%

-

202
51.7%

5
1.2%

14
1.7%

-

2.2%

6
1.7%

6
1.8%

1
1.4%

-

104
26.6%
h

84
25.2%

16
18.1%

287
73.4%

248
74.8%

72
81.9%
f

Very Often NET

204
25.1%

84
21.5%

120
28.5%
B

204
25.1%

Never/Very Rarely NET

609
74.9%

308
78.5%
C

301
71.5%

609
74.9%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q25E Page 98
(Continued)

Q25E. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: OC Transpo automated
phone line?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

3.5

3.1

3.8
B

3.5

-

Median

1.0

1.0

2.0

1.0

-

Standard Deviation

3.16

2.97

3.30

3.16

-

3.25

3.13

2.77

Standard Error

0.11

0.15

0.15

0.11

-

0.15

0.18

0.28

CHI-SQUARE
SIGNIFICANCE

3.5
H

3.5
H

2.8

1.0

2.0

1.0

<-------19.09-------> <---------.0--------> <-------------14.84------------>
91.4%*
.0%*
7.5%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q25F Page 99

Q25F. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: OC Transpo information
call centre?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

811
100.0%

392
100.0%

419
100.0%

811
100.0%

969

414

555

10 - Very Often

41
5.0%

13
3.3%

28
6.7%
B

41
5.0%

9

11
1.3%

3
0.7%

8
1.9%

11
1.3%

8

26
3.2%

12
3.0%

14
3.4%

7

20
2.5%

8
2.1%

6

14
1.7%

5

-

969

-

331
100.0%

87
100.0%

492

366

107

16
4.2%

21
6.2%

4
4.4%

-

7
1.8%

3
0.9%

1
0.7%

26
3.2%

-

14
3.5%

10
2.9%

3
3.1%

12
2.9%

20
2.5%

-

13
3.4%
H

6
1.9%

1
0.7%

6
1.6%

7
1.7%

14
1.7%

-

5
1.3%

6
1.8%

3
3.1%

39
4.9%

19
4.8%

20
4.9%

39
4.9%

-

18
4.6%

16
5.0%

4
4.3%

4

25
3.0%

8
2.1%

16
3.9%

25
3.0%

-

6
1.5%

15
4.5%
F

4
4.6%

3

29
3.6%

12
3.2%

17
4.0%

29
3.6%

-

8
2.1%

18
5.4%
F

3
3.2%

2

48
5.9%

26
6.6%

22
5.2%

48
5.9%

-

25
6.4%

15
4.6%

7
8.0%

221
66.8%

59
67.8%

1 - Never or Very Rarely

Don't know/Refused

559
68.9%
16
2.0%

284
72.5%
C

274
65.5%

8

-

390
100.0%

559
68.9%

-

277
71.1%

8
1.8%

16
2.0%

-

2.2%

7
1.8%

7
2.0%

2
2.6%

-

56
14.3%

45
13.7%

10
12.0%

334
85.7%

286
86.3%

77
88.0%

Very Often NET

112
13.8%

42
10.7%

70
16.6%
B

112
13.8%

Never/Very Rarely NET

700
86.2%

350
89.3%
C

350
83.4%

700
86.2%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q25F Page 100
(Continued)

Q25F. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: OC Transpo information
call centre?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

2.4

2.2

2.7
B

2.4

-

Median

1.0

1.0

1.0

1.0

-

Standard Deviation

2.65

2.36

2.87

2.65

-

2.65

2.71

2.49

Standard Error

0.09

0.12

0.13

0.09

-

0.12

0.15

0.25

CHI-SQUARE
SIGNIFICANCE

2.4

2.5

2.3

1.0

1.0

1.0

<-------18.26-------> <---------.0--------> <-------------22.2------------->
89.2%*
.0%*
43.3%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q25G Page 101

Q25G. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: Printed/paper schedule?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

813
100.0%

394
100.0%

419
100.0%

813
100.0%

969

416

553

10 - Very Often

48
5.9%

22
5.6%

26
6.2%

48
5.9%

9

10
1.3%

3
0.7%

8
1.8%

10
1.3%

8

40
4.9%

18
4.7%

21
5.1%

7

36
4.4%

16
4.2%

6

38
4.7%

5

-

969

-

333
100.0%

87
100.0%

490

368

107

19
4.9%

25
7.4%

4
4.4%

-

6
1.6%

4
1.1%

1
0.7%

40
4.9%

-

21
5.5%

16
4.9%

2
2.5%

19
4.6%

36
4.4%

-

17
4.3%

12
3.7%

6
6.5%

17
4.2%

22
5.2%

38
4.7%

-

18
4.5%

18
5.3%

3
3.5%

68
8.3%

36
9.2%

31
7.5%

68
8.3%

-

38
9.8%
g

21
6.4%

7
8.0%

4

29
3.6%

16
4.2%

12
3.0%

29
3.6%

-

14
3.6%

13
3.9%

2
2.3%

3

54
6.6%

29
7.4%

24
5.8%

54
6.6%

-

28
7.2%

21
6.2%

5
5.7%

2

82
10.1%

43
10.9%

39
9.4%

82
10.1%

-

36
9.3%

38
11.5%

8
9.0%

1 - Never or Very Rarely

408
50.2%

193
49.0%

Don't know/Refused

15
1.8%

215
51.4%

7

-

389
100.0%

408
50.2%

-

192
49.3%

165
49.6%

50
57.4%

8
1.9%

15
1.8%

-

1.8%

8
2.2%

5
1.4%

2
2.1%

-

81
20.8%

75
22.4%

15
17.6%

308
79.2%

258
77.6%

72
82.4%

Very Often NET

172
21.2%

76
19.4%

96
22.9%

172
21.2%

Never/Very Rarely NET

640
78.8%

317
80.6%

323
77.1%

640
78.8%

Mean

3.1

3.1

3.2

3.1

-

3.2

3.2

2.8

Median

1.0

2.0

1.0

1.0

-

2.0

2.0

1.0

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q25G Page 102
(Continued)

Q25G. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: Printed/paper schedule?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Standard Deviation

2.86

2.77

2.94

2.86

-

2.82

2.95

2.67

Standard Error

0.10

0.14

0.13

0.10

-

0.13

0.16

0.27

CHI-SQUARE
SIGNIFICANCE

<--------7.12-------> <---------.0--------> <-------------13.01------------>
15.1%*
.0%*
3.4%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q25H Page 103

Q25H. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: Don't use a schedule, you
just show up to bus stop or station?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

805
100.0%

391
100.0%

414
100.0%

805
100.0%

958

412

546

86
10.7%

42
10.7%

44
10.6%

86
10.7%

9

41
5.1%

22
5.7%

19
4.5%

41
5.1%

8

71
8.8%

43
11.0%
C

28
6.8%

7

57
7.1%

34
8.7%
c

6

33
4.1%

5

10 - Very Often

-

958

-

327
100.0%

88
100.0%

489

359

108

40
10.3%

34
10.5%

12
13.4%

-

18
4.7%

18
5.6%

4
5.1%

71
8.8%

-

34
8.6%

27
8.2%

10
11.0%

23
5.6%

57
7.1%

-

22
5.7%

28
8.5%

7
8.2%

15
3.8%

18
4.4%

33
4.1%

-

10
2.6%

20
6.1%
F

3
3.4%

101
12.5%

43
10.9%

58
14.1%

101
12.5%

-

44
11.3%

40
12.2%

17
19.0%
f

4

39
4.9%

15
3.8%

24
5.8%

39
4.9%

-

15
3.8%

19
5.9%

5
6.0%

3

39
4.9%

15
3.8%

24
5.9%

39
4.9%

-

18
4.7%

17
5.3%

4
4.2%

2

45
5.6%

24
6.2%

21
5.0%

45
5.6%

-

21
5.5%

20
6.0%

4
4.8%

104
31.7%

22
24.9%

1 - Never or Very Rarely

Don't know/Refused

293
36.3%
22
2.8%

138
35.2%

155
37.4%

293
36.3%

9

13
3.2%

22
2.8%

-

9
2.2%

11
3.2%

1
1.4%

-

124
32.0%

127
38.9%
F

36
41.1%
f

264
68.0%
Gh

200
61.1%

52
58.9%

2.4%

Very Often NET

288
35.8%

157
40.0%
C

132
31.9%

288
35.8%

Never/Very Rarely NET

517
64.2%

235
60.0%

282
68.1%
B

517
64.2%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

388
100.0%

-

-

166
42.8%
GH

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q25H Page 104
(Continued)

Q25H. When you need to find information about bus schedules and bus stop times which of the following sources do you use most often: Don't use a schedule, you
just show up to bus stop or station?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

4.4

4.6

4.2

4.4

-

Median

4.0

5.0

4.0

4.0

-

Standard Deviation

3.29

3.35

3.23

3.29

-

3.34

3.23

3.20

Standard Error

0.11

0.17

0.15

0.11

-

0.16

0.18

0.32

CHI-SQUARE
SIGNIFICANCE

4.1

4.6
F

5.1
F

3.0

5.0

5.0

<-------19.61-------> <---------.0--------> <-------------30.75------------>
92.5%*
.0%*
83.9%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q26 Page 105

Q26. Organizations are sometimes rated on the basis of how much their employees show they care about their customers. On that basis how caring would you say
OC Transpo employees are about their customers?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
5 - Very caring about
its customers
4 - Caring

805
100.0%

388
100.0%

961
104
12.9%
456
56.6%

417
100.0%

411

550

51
13.1%

53
12.6%

218
56.2%

237
56.9%

805
100.0%
961

456
56.6%

190
23.6%

89
23.1%

101
24.1%

190
23.6%

2 - Uncaring

41
5.1%

21
5.5%

19
4.6%

41
5.1%

Don't know/Refused

Top 2 Box

15
1.9%
23
2.8%

388
100.0%

327
100.0%

88
100.0%

-

490

360

108

-

46
11.9%

45
13.8%

11
12.0%

104
12.9%

3 - Neither caring or
uncaring

1 - Very uncaring about
its customers

-

-

216
55.7%
-

-

192
58.7%

99
25.4%

72
22.0%

17
4.3%

14
4.2%
4
1.3%

47
53.5%
20
22.3%
10
11.5%
FG

8
2.1%

7
1.7%

15
1.9%

-

10
2.6%

1
0.7%

13
3.3%

10
2.4%

23
2.8%

-

9
2.4%

11
3.5%

1
1.4%

58
65.5%

559
69.5%

269
69.3%

290
69.6%

559
69.5%

-

262
67.6%

237
72.5%

56
6.9%

29
7.6%

26
6.3%

56
6.9%

-

27
7.0%

18
5.5%

11
12.2%
G

Mean

3.7

3.7

3.7

3.7

-

3.7

3.8

3.6

Median

4.0

4.0

4.0

4.0

-

4.0

4.0

4.0

Standard Deviation

0.82

0.83

0.80

0.82

-

0.83

0.78

0.87

Standard Error

0.03

0.04

0.04

0.03

-

0.04

0.04

0.09

Bottom 2 Box

CHI-SQUARE
SIGNIFICANCE

<--------1.57-------> <---------.0--------> <-------------18.86------------>
2.0%*
.0%*
83.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q27 Page 106

Q27. In terms of being responsive to customer needs, would you say that OC Transpo is:
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

804
100.0%

387
100.0%

416
100.0%

804
100.0%

-

961

409

552

961

-

4 - Succeeding

117
14.5%

61
15.8%

55
13.3%

117
14.5%

-

3 - Making an effort

553
68.8%

257
66.2%

296
71.1%

553
68.8%

73
9.1%

39
10.1%

34
8.1%

73
9.1%

1 - Failing

61
7.6%

30
7.8%

31
7.5%

61
7.6%

Don't know/Refused

24
3.0%

13
3.4%

11
2.6%

24
3.0%

2 - Not making an effort

386
100.0%

327
100.0%

87
100.0%

488

362

107

51
13.2%

55
16.8%

11
12.2%

-

270
69.9%

223
68.2%

58
66.2%

-

38
9.8%

25
7.6%

9
10.3%

27
7.0%

24
7.4%

10
11.4%

11
2.8%

11
3.4%

2
2.1%

-

Top 2 Box

669
83.3%

318
82.1%

351
84.4%

669
83.3%

-

321
83.2%

278
85.0%

69
78.3%

Bottom 2 Box

134
16.7%

70
17.9%

65
15.6%

134
16.7%

-

65
16.8%

49
15.0%

19
21.7%

2.9

2.9
h

2.8

3.0

3.0

3.0

Mean

2.9

2.9

2.9

2.9

-

Median

3.0

3.0

3.0

3.0

-

Standard Deviation

0.73

0.75

0.71

0.73

-

0.71

0.73

0.80

Standard Error

0.02

0.04

0.03

0.02

-

0.03

0.04

0.08

CHI-SQUARE
SIGNIFICANCE

<--------3.75-------> <---------.0--------> <-------------7.85------------->
28.9%*
.0%*
20.4%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q28 Page 107

Q28. Taking all factors into consideration, what overall rating would you give to Ottawa's public transit service (OC Transpo)?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

822
100.0%

397
100.0%

425
100.0%

822
100.0%

-

333
100.0%

89
100.0%

500

368

110

982

420

562

982

5 - Very Good

164
19.9%

89
22.5%
c

75
17.6%

164
19.9%

-

67
16.9%

74
22.3%
f

22
24.4%

4 - Good

455
55.3%

203
51.2%

251
59.1%
B

455
55.3%

-

222
56.0%
h

191
57.1%
H

41
45.6%

3 - Neither good nor
poor

121
14.7%

64
16.0%

57
13.5%

121
14.7%

61
15.3%

46
13.9%

13
14.7%

2 - Poor

72
8.8%

38
9.6%

34
8.0%

72
8.8%

-

41
10.4%
G

19
5.8%

11
12.7%
G

1 - Very poor

11
1.3%

3
0.8%

8
1.8%

11
1.3%

-

5
1.4%

3
1.0%

2
2.6%

3

2
0.4%

5
0.6%

-

1
0.3%

4
1.2%

-

Don't know/Refused

5

-

396
100.0%

-

0.6%

0.8%

Top 2 Box

619
75.2%

293
73.6%

326
76.7%

619
75.2%

-

289
72.9%

265
79.5%
Fh

62
70.0%

Bottom 2 Box

83
10.1%

41
10.4%

42
9.8%

83
10.1%

-

47
11.8%
G

23
6.8%

14
15.3%
G

3.8

3.9
F

3.8

4.0

4.0

4.0

Mean

3.8

3.8

3.8

3.8

-

Median

4.0

4.0

4.0

4.0

-

Standard Deviation

0.89

0.91

0.88

0.89

-

0.90

0.82

1.04

Standard Error

0.03

0.05

0.04

0.03

-

0.04

0.05

0.10

CHI-SQUARE
SIGNIFICANCE

<--------8.65-------> <---------.0--------> <-------------24.83------------>
72.1%*
.0%*
96.4%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q29 Page 108

Q29. Which of the following overall characteristics do you think best represents OC Transpo:
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

718
100.0%

339
100.0%

854

378
100.0%

357

718
100.0%

497

854

-

Convenient and Reliable

319
44.4%

156
46.0%

163
43.0%

319
44.4%

Safe and Secure

191
26.7%

85
24.9%

107
28.2%

191
26.7%

110
15.3%

44
12.8%

66
17.5%
b

110
15.3%

46
13.7%
C

34
9.0%

81
11.2%

-

8

Environmental
sustainability
Low cost and affordable

81
11.2%

Superior Service Quality

Don't know/Refused

CHI-SQUARE
SIGNIFICANCE

17

9

-

-

2.6%

2.2%

17
2.4%

-

2.4%
110
15.3%

61
18.0%
c

49
12.9%

110
15.3%

-

337
100.0%

301
100.0%

78
100.0%

427

329

96

153
45.3%

131
43.6%

34
43.7%

80
23.6%

89
29.7%
f

21
27.3%

56
16.5%

40
13.3%

14
18.2%

43
12.6%

30
10.1%

8
10.0%

7

10
3.4%
h

1
0.8%

60
17.7%
g

37
12.4%

11
14.7%

1.9%

<-------10.24-------> <---------.0--------> <-------------10.19------------>
93.1%
.0%*
57.6%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q30 Page 109

Q30. Thinking about the overall safety and security of Ottawa's transit system how would you rate OC Transpo on a scale of 1 to 10 where 10 is very safe and
secure and 1 is very unsafe and unsecure?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
10 - Very safe and
secure

816
100.0%

395
100.0%

421
100.0%

816
100.0%

-

392
100.0%

333
100.0%

88
100.0%

973

417

556

973

-

495

367

108

77
9.4%

38
9.7%

39
9.2%

77
9.4%

-

26
6.7%

42
12.5%
F

8
9.4%

9

123
15.1%

69
17.5%
c

54
12.8%

123
15.1%

-

51
12.9%

55
16.6%

17
19.1%

8

267
32.8%

136
34.3%

132
31.3%

267
32.8%

-

127
32.4%

114
34.3%

25
28.5%

7

174
21.3%

85
21.5%

89
21.1%

174
21.3%

-

88
22.5%

66
19.8%

20
22.3%

6

70
8.5%

28
7.0%

42
10.0%

70
8.5%

-

42
10.6%
G

18
5.5%

9
10.4%

5

60
7.3%

21
5.4%

39
9.2%
B

60
7.3%

-

32
8.0%

24
7.2%

5
5.2%

4

19
2.3%

8
1.9%

11
2.7%

19
2.3%

-

10
2.5%

7
2.1%

2
1.9%

3

8
1.0%

3
0.9%

4
1.1%

8
1.0%

-

5
1.3%

3
0.9%

-

2

11
1.3%

5
1.3%

6
1.4%

11
1.3%

-

7
1.8%

2
0.7%

2
1.8%

1 - Very unsafe and
unsecure
Don't know/Refused

8
1.0%
11
1.4%

2
0.6%

6
1.3%

8
1.0%

-

5
1.4%

1
0.4%

6

-

5
1.2%

5
1.4%

1
1.6%

1.3%

5
1.5%

11
1.4%

1
1.4%

Safe and Secure NET

710
87.1%

356
90.0%
C

355
84.3%

710
87.1%

-

334
85.0%

295
88.6%

79
89.7%

Not Safe and Secure NET

106
12.9%

40
10.0%

66
15.7%
B

106
12.9%

-

59
15.0%

38
11.4%

9
10.3%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q30 Page 110
(Continued)

Q30. Thinking about the overall safety and security of Ottawa's transit system how would you rate OC Transpo on a scale of 1 to 10 where 10 is very safe and
secure and 1 is very unsafe and unsecure?
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

7.4

7.6
C

7.3

7.4

-

Median

8.0

8.0

8.0

8.0

-

Standard Deviation

1.74

1.64

1.81

1.74

-

1.79

1.63

1.76

Standard Error

0.06

0.08

0.08

0.06

-

0.08

0.09

0.18

CHI-SQUARE
SIGNIFICANCE

7.2

7.7
F

7.5

8.0

8.0

8.0

<-------17.27-------> <---------.0--------> <-------------25.15------------>
86.0%*
.0%*
60.2%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q31A Page 111

Q31A. Please tell me if you agree or disagree with the following statements: If an incident occurs you are confident the driver knows what to do.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

799
100.0%

384
100.0%

415
100.0%

799
100.0%

-

387
100.0%

326
100.0%

84
100.0%

952

404

548

952

-

487

359

103

10 - Strongly Agree

122
15.2%

57
14.9%

64
15.5%

122
15.2%

-

46
11.8%

64
19.7%
F

12
13.8%

9

100
12.5%

48
12.5%

52
12.5%

100
12.5%

-

54
14.0%

36
11.0%

7
8.8%

8

225
28.1%

118
30.7%

107
25.8%

225
28.1%

-

101
26.2%

95
29.3%

28
33.4%

7

143
17.9%

64
16.6%

79
19.1%

143
17.9%

-

73
18.8%

58
17.8%

12
13.8%

6

72
9.0%

33
8.5%

39
9.5%

72
9.0%

-

37
9.5%

27
8.2%

8
10.1%

5

74
9.3%

38
9.8%

37
8.8%

74
9.3%

-

42
10.8%

24
7.5%

8
9.4%

4

26
3.2%

10
2.6%

16
3.9%

26
3.2%

-

11
2.8%

14
4.2%

2
2.0%

3

14
1.7%

6
1.6%

8
1.8%

14
1.7%

-

7
1.9%

3
1.0%

3
3.7%

2

9
1.1%

3
0.9%

6
1.4%

9
1.1%

-

8
2.0%

-

1
1.7%

1 - Strongly Disagree

15
1.9%

8
1.9%

15
1.9%

-

1.9%

8
2.1%

4
1.3%

3
3.3%

28
3.6%

16
4.3%

12
2.9%

28
3.6%

-

10
2.6%

12
3.8%

5
6.2%

Don't know/Refused

7

Agree NET

661
82.7%

319
83.1%

341
82.3%

661
82.7%

-

311
80.4%

280
85.9%
F

67
79.9%

Disagree NET

138
17.3%

65
16.9%

74
17.7%

138
17.3%

-

76
19.6%
G

46
14.1%

17
20.1%

7.6
Fh

7.1

Mean

7.4

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

7.4

7.3

7.4

-

7.2

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q31A Page 112
(Continued)

Q31A. Please tell me if you agree or disagree with the following statements: If an incident occurs you are confident the driver knows what to do.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Median

8.0

8.0

Standard Deviation

2.00

1.97

2.04

2.00

-

2.05

1.88

2.20

Standard Error

0.07

0.10

0.09

0.07

-

0.10

0.11

0.23

CHI-SQUARE
SIGNIFICANCE

8.0

8.0

-

8.0

8.0

8.0

<--------5.5--------> <---------.0--------> <-------------33.82------------>
6.1%*
.0%*
91.2%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q31B Page 113

Q31B. Please tell me if you agree or disagree with the following statements: If an incident occurs you are confident you can get help quickly.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

796
100.0%

385
100.0%

411
100.0%

796
100.0%

-

381
100.0%

328
100.0%

86
100.0%

946

404

542

946

-

479

359

106

10 - Strongly Agree

108
13.5%

46
11.9%

62
15.0%

108
13.5%

-

42
11.0%

55
16.8%
F

10
12.1%

9

99
12.5%

43
11.2%

56
13.6%

99
12.5%

-

54
14.2%
h

38
11.7%

7
8.1%

8

195
24.5%

104
27.0%

92
22.2%

195
24.5%

-

91
23.9%

80
24.3%

24
27.6%

7

144
18.0%

77
19.9%

67
16.3%

144
18.0%

-

54
14.3%

74
22.7%
F

14
16.7%

6

76
9.5%

33
8.5%

43
10.4%

76
9.5%

-

42
11.1%
G

22
6.7%

11
13.3%
g

5

95
11.9%

43
11.2%

52
12.6%

95
11.9%

-

57
15.0%
G

29
8.9%

9
10.2%

4

29
3.6%

17
4.3%

12
3.0%

29
3.6%

-

16
4.2%
h

11
3.4%

2
1.8%

3

14
1.8%

6
1.5%

9
2.1%

14
1.8%

-

6
1.6%

4
1.3%

4
4.5%

2

17
2.2%

7
1.8%

10
2.5%

17
2.2%

-

11
2.9%
h

6
1.7%

1
0.7%

1 - Strongly Disagree

20
2.5%

10
2.7%

20
2.5%

-

7

2.3%

1.9%

8
2.5%

4
5.0%

31
3.9%

16
4.1%

15
3.8%

31
3.9%

-

16
4.3%

10
3.1%

3
3.4%

Don't know/Refused

9

Agree NET

621
78.0%

302
78.5%

319
77.5%

621
78.0%

-

283
74.4%

269
82.1%
F

67
77.8%

Disagree NET

175
22.0%

83
21.5%

92
22.5%

175
22.0%

-

97
25.6%
G

59
17.9%

19
22.2%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q31B Page 114
(Continued)

Q31B. Please tell me if you agree or disagree with the following statements: If an incident occurs you are confident you can get help quickly.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

7.1

7.1

7.2

7.1

-

Median

8.0

8.0

8.0

8.0

-

Standard Deviation

2.14

2.09

2.18

2.14

-

2.13

2.10

2.27

Standard Error

0.07

0.11

0.10

0.07

-

0.10

0.12

0.23

CHI-SQUARE
SIGNIFICANCE

7.0

7.3
Fh

6.9

7.0

8.0

7.0

<--------8.76-------> <---------.0--------> <-------------42.19------------>
27.7%*
.0%*
98.8%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q31C Page 115

Q31C. Please tell me if you agree or disagree with the following statements: Overall you feel OC Transpo is a safe and secure transit system.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

814
100.0%

393
100.0%

421
100.0%

814
100.0%

-

391
100.0%

333
100.0%

89
100.0%

971

414

557

971

-

493

366

109

10 - Strongly Agree

114
14.0%

50
12.7%

64
15.2%

114
14.0%

-

39
10.0%

61
18.3%
F

13
15.0%

9

126
15.5%

69
17.5%

57
13.6%

126
15.5%

-

66
16.8%
H

52
15.6%

9
9.7%

8

254
31.2%

133
33.9%
c

120
28.6%

254
31.2%

-

109
28.0%

115
34.5%
f

28
31.4%

7

167
20.5%

81
20.7%

85
20.3%

167
20.5%

-

90
23.0%
G

57
17.0%

21
23.1%

6

63
7.8%

24
6.2%

39
9.2%
b

63
7.8%

-

36
9.3%
G

17
5.2%

10
10.9%
g

5

51
6.3%

16
4.1%

35
8.3%
B

51
6.3%

-

32
8.2%
G

15
4.5%

4
4.7%

4

11
1.3%

5
1.4%

5
1.3%

11
1.3%

-

4
1.0%

6
1.7%

1
1.2%

3

8
1.0%

4
1.1%

4
1.0%

8
1.0%

-

1
0.2%

6
1.9%
F

1
1.6%

2

12
1.5%

6
1.6%

6
1.3%

12
1.5%

-

9
2.2%
g

3
0.8%

1
0.9%

1 - Strongly Disagree
Don't know/Refused

Agree NET

8

3

1.0%

0.8%

13
1.6%

2.0%

358
91.1%
C

724
88.9%

5

8
1.0%

-

5
1.3%

2
0.6%

1
1.4%

5

13
1.6%

-

1.3%

6
1.6%

5
1.6%

1
0.7%

366
86.9%

724
88.9%

-

340
87.1%

301
90.6%

80
90.2%

1.3%
8

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q31C Page 116
(Continued)

Q31C. Please tell me if you agree or disagree with the following statements: Overall you feel OC Transpo is a safe and secure transit system.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Disagree NET

90
11.1%

35
8.9%

55
13.1%
B

90
11.1%

-

50
12.9%

31
9.4%

9
9.8%

7.4

7.9
F

7.5

8.0

8.0

8.0

Mean

7.6

7.7

7.5

7.6

-

Median

8.0

8.0

8.0

8.0

-

Standard Deviation

1.77

1.69

1.85

1.77

-

1.80

1.72

1.79

Standard Error

0.06

0.09

0.08

0.06

-

0.08

0.10

0.18

CHI-SQUARE
SIGNIFICANCE

<-------17.38-------> <---------.0--------> <-------------38.45------------>
86.4%*
.0%*
96.9%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32A Page 117

Q32A. Please rate the following experiences while using OC Transpo: Riding on the bus during the day.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
10 - Makes you feel safe
and secure

815
100.0%

393
100.0%

972

414

375
46.0%

178
45.3%

422
100.0%
558
197
46.6%

815
100.0%

-

972

-

375
46.0%

-

389
100.0%

335
100.0%

88
100.0%

490

370

108

162
41.6%

171
51.1%
F

39
43.8%

9

169
20.7%

89
22.8%

79
18.8%

169
20.7%

-

87
22.4%

62
18.6%

19
22.0%

8

176
21.6%

88
22.3%

89
21.0%

176
21.6%

-

99
25.4%
G

60
18.0%

17
19.7%

7

61
7.4%

23
5.7%

38
9.0%
b

61
7.4%

-

28
7.3%

25
7.3%

8
8.7%

6

14
1.7%

6
1.5%

8
2.0%

14
1.7%

-

2
0.6%

11
3.2%
F

1
0.9%

5

14
1.8%

6
1.4%

9
2.1%

14
1.8%

-

8
2.1%

5
1.4%

2
1.7%

4

1
0.1%

1
0.1%

1
0.1%

-

-

3

1
0.2%

1
0.1%

1
0.2%

-

1
0.2%

1 - Does not make you
feel safe and secure

1
0.2%

4
0.5%

3
0.8%

1
0.3%

4
0.5%

-

2
0.4%

1
0.2%

-

-

1
0.7%

1
0.2%

2
2.5%
g

Don't know/Refused

Safe and Secure NET

12
1.5%

2.0%

5
1.1%

12
1.5%

794
97.5%

383
97.6%

411
97.4%

794
97.5%

21

10
2.4%

11
2.6%

21
2.5%

8.9

8.9

8.9

Not Safe and Secure NET
2.5%

Mean

8

8.9

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

-

8
2.1%

3
0.9%

1
1.4%

-

378
97.3%

329
98.3%

84
95.1%

-

11
2.7%

6
1.7%

4
4.9%

8.9

9.0

8.7

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32A Page 118
(Continued)

Q32A. Please rate the following experiences while using OC Transpo: Riding on the bus during the day.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Median

9.0

9.0

Standard Deviation

1.35

1.36

1.34

1.35

-

1.29

1.29

1.77

Standard Error

0.05

0.07

0.06

0.05

-

0.06

0.07

0.18

CHI-SQUARE
SIGNIFICANCE

9.0

9.0

-

9.0

10.0

9.0

<--------7.89-------> <---------.0--------> <-------------32.07------------>
27.6%*
.0%*
92.4%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32B Page 119

Q32B. Please rate the following experiences while using OC Transpo: Riding on the bus in the early evening.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
10 - Makes you feel safe
and secure

789
100.0%

382
100.0%

934

400

260
32.9%

136
35.6%

406
100.0%
534
123
30.4%

789
100.0%

-

934

-

260
32.9%

-

376
100.0%

324
100.0%

86
100.0%

471

354

105

94
25.0%

137
42.4%
FH

25
29.4%

9

126
15.9%

67
17.6%

58
14.3%

126
15.9%

-

73
19.3%
G

37
11.4%

16
18.8%
g

8

212
26.9%

113
29.5%
c

99
24.3%

212
26.9%

-

117
31.2%
G

74
23.0%

20
23.6%

7

99
12.6%

35
9.3%

64
15.7%
B

99
12.6%

-

44
11.7%

42
12.9%

14
16.2%

6

34
4.3%

12
3.1%

23
5.5%
b

34
4.3%

-

17
4.6%

12
3.7%

5
5.6%

5

30
3.8%

9
2.4%

21
5.2%
B

30
3.8%

-

18
4.9%
H

10
3.2%

2
1.8%

4

10
1.3%

4
1.0%

7
1.6%

10
1.3%

-

5
1.2%

5
1.4%

1
1.4%

3

4
0.5%

2
0.6%

2
0.4%

4
0.5%

-

4
1.0%

1
0.2%

-

2

3
0.4%

3
0.8%

3
0.4%

-

1
0.3%

2
0.6%

-

1 - Does not make you
feel safe and secure
Don't know/Refused

Safe and Secure NET

-

10
1.2%

3
0.8%

7
1.7%

10
1.2%

39
4.9%

18
4.8%

21
5.1%

39
4.9%

731
92.6%

364
95.1%
C

367
90.3%

731
92.6%

58

19
4.9%

39
9.7%
B

58
7.4%

Not Safe and Secure NET
7.4%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

3
0.8%

4
1.2%

3
3.2%

21
5.7%

14
4.4%

3
4.0%

-

345
91.8%

302
93.4%

80
93.5%

-

31
8.2%

21
6.6%

6
6.5%

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32B Page 120
(Continued)

Q32B. Please rate the following experiences while using OC Transpo: Riding on the bus in the early evening.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

8.3

8.5
C

8.1

8.3

-

Median

8.0

9.0

8.0

8.0

-

Standard Deviation

1.77

1.57

1.92

1.77

-

1.69

1.81

1.93

Standard Error

0.06

0.08

0.09

0.06

-

0.08

0.10

0.20

CHI-SQUARE
SIGNIFICANCE

8.2

8.5
F

8.2

8.0

9.0

8.0

<-------30.04-------> <---------.0--------> <-------------41.13------------>
99.7%*
.0%*
98.4%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32C Page 121

Q32C. Please rate the following experiences while using OC Transpo: Riding on the bus late at night.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

745
100.0%

364
100.0%

874

378

496

-

357
100.0%

307
100.0%

874

-

445

330

78
10.4%

-

23
6.6%

41
13.5%
F

79
100.0%
96

78
10.4%

9

61
8.2%

37
10.2%
C

24
6.2%

61
8.2%

-

24
6.9%

31
10.1%

5
6.8%

8

109
14.6%

62
17.1%
c

47
12.3%

109
14.6%

-

48
13.4%

44
14.5%

15
19.5%

7

142
19.1%

77
21.1%

65
17.1%

142
19.1%

-

78
22.0%
g

50
16.2%

14
17.4%

6

103
13.8%

46
12.6%

57
15.1%

103
13.8%

-

49
13.7%

43
14.0%

11
14.3%

5

93
12.5%

34
9.5%

58
15.3%
B

93
12.5%

-

44
12.4%

40
13.1%

8
10.6%

4

56
7.5%

27
7.5%

29
7.5%

56
7.5%

-

33
9.3%
H

19
6.1%

3
4.0%

3

28
3.8%

10
2.8%

18
4.7%

28
3.8%

-

14
4.0%

10
3.2%

3
4.0%

2

33
4.4%

8
2.2%

25
6.5%
B

33
4.4%

-

22
6.2%
gH

10
3.2%

1
0.7%

43
5.8%

9
2.3%

23
6.2%

745
100.0%

10 - Makes you feel safe
and secure

1 - Does not make you
feel safe and secure

54
14.9%
C

381
100.0%

35
9.1%
B

43
5.8%

Don't know/Refused

83
11.1%

37
10.1%

46
12.1%

83
11.1%

Safe and Secure NET

492
66.1%

276
75.8%
C

216
56.8%

492
66.1%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

-

-

20
5.5%

19
6.0%

13
16.3%
F

5
6.6%

40
11.3%

31
10.2%

10
12.9%

223
62.6%

209
68.3%

59
74.2%
F

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32C Page 122
(Continued)

Q32C. Please rate the following experiences while using OC Transpo: Riding on the bus late at night.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Not Safe and Secure NET

253
33.9%

88
24.2%

164
43.2%
B

253
33.9%

Mean

6.3

6.9
C

5.7

6.3

-

Median

7.0

7.0

6.0

7.0

-

Standard Deviation

2.45

2.22

2.51

2.45

-

2.38

2.50

2.46

Standard Error

0.09

0.12

0.12

0.09

-

0.12

0.15

0.26

CHI-SQUARE
SIGNIFICANCE

-

134
37.4%
H

97
31.7%

20
25.8%

6.0

6.5
F

6.8
F

6.0

7.0

7.0

<-------82.88-------> <---------.0--------> <-------------33.3------------->
100.0%*
.0%*
90.2%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32D Page 123

Q32D. Please rate the following experiences while using OC Transpo: The presence of video surveillance equipment at stations.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
10 - Makes you feel safe
and secure

770
100.0%

379
100.0%

910

397

162
21.1%

80
21.2%

391
100.0%
513
82
20.9%

770
100.0%

-

910

-

162
21.1%

-

368
100.0%

318
100.0%

83
100.0%

459

347

102

56
15.4%

91
28.7%
FH

14
17.4%

9

91
11.9%

59
15.6%
C

32
8.2%

91
11.9%

-

47
12.9%

32
10.2%

12
14.0%

8

188
24.4%

101
26.8%

87
22.1%

188
24.4%

-

94
25.5%

73
23.0%

20
24.1%

7

110
14.3%

51
13.6%

59
15.0%

110
14.3%

-

56
15.2%

44
14.0%

10
11.6%

6

59
7.7%

26
6.8%

33
8.5%

59
7.7%

-

31
8.4%

18
5.7%

10
12.1%
g

5

89
11.5%

33
8.7%

56
14.2%
B

89
11.5%

-

48
13.0%
g

29
9.1%

11
13.8%

4

24
3.1%

8
2.1%

16
4.1%

24
3.1%

-

12
3.3%

9
2.8%

3
3.7%

3

12
1.6%

5
1.4%

7
1.8%

12
1.6%

-

7
2.0%

5
1.6%

-

2

14
1.8%

6
1.7%

7
1.9%

14
1.8%

-

9
2.5%

5
1.5%

-

1 - Does not make you
feel safe and secure
Don't know/Refused

21
2.7%

8
2.1%

13
3.3%

21
2.7%

57
7.4%

22
5.7%

35
9.1%
b

57
7.4%

Safe and Secure NET

611
79.3%

318
84.0%
C

292
74.7%

611
79.3%

Not Safe and Secure NET

160
20.7%

61
16.0%

99
25.3%
B

160
20.7%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

7
2.0%

11
3.4%

3
3.3%

29
8.0%

20
6.3%

6
7.3%

-

284
77.3%

259
81.6%

66
79.2%

-

83
22.7%

58
18.4%

17
20.8%

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32D Page 124
(Continued)

Q32D. Please rate the following experiences while using OC Transpo: The presence of video surveillance equipment at stations.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

7.4

7.6
C

7.2

7.4

-

Median

8.0

8.0

8.0

8.0

-

Standard Deviation

2.23

2.10

2.32

2.23

-

2.16

2.32

2.12

Standard Error

0.08

0.11

0.11

0.08

-

0.11

0.13

0.22

CHI-SQUARE
SIGNIFICANCE

7.2

7.6
F

7.3

8.0

8.0

8.0

<-------33.57-------> <---------.0--------> <-------------32.69------------>
99.9%*
.0%*
88.9%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32E Page 125

Q32E. Please rate the following experiences while using OC Transpo: The presence of public telephone / help phones.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

776
100.0%

378
100.0%

917

397

399
100.0%
520

776
100.0%

-

917

10 - Makes you feel safe
and secure

155
20.0%

69
18.4%

86
21.5%

155
20.0%

9

73
9.4%

37
9.7%

37
9.2%

73
9.4%

8

171
22.0%

86
22.7%

85
21.4%

7

118
15.2%

68
18.0%
C

6

76
9.8%

5

-

320
100.0%

82
100.0%

464

349

101

56
15.0%

88
27.4%
FH

-

36
9.6%

27
8.3%

171
22.0%

-

87
23.5%

67
21.0%

16
18.9%

50
12.5%

118
15.2%

-

59
15.9%

44
13.8%

14
16.9%

38
10.2%

38
9.4%

76
9.8%

-

40
10.6%

29
9.1%

7
8.9%

86
11.1%

45
11.8%

41
10.3%

86
11.1%

-

45
12.2%

29
9.1%

11
13.6%

4

37
4.7%

13
3.5%

24
5.9%
b

37
4.7%

-

20
5.5%

14
4.5%

2
2.4%

3

23
2.9%

8
2.1%

15
3.7%

23
2.9%

-

13
3.6%

7
2.1%

3
3.0%

2

13
1.6%

5
1.3%

8
1.9%

13
1.6%

-

9
2.3%
G

1
0.4%

2
2.9%

1 - Does not make you
feel safe and secure

25
3.2%

9
2.3%

16
4.1%

25
3.2%

-

372
100.0%

-

6
1.7%

13
4.2%

12
14.6%
11
13.2%

5
5.6%

f
Don't know/Refused

51
6.6%

23
6.0%

28
7.1%

51
6.6%

Safe and Secure NET

593
76.4%

298
78.9%
c

295
74.0%

593
76.4%

Not Safe and Secure NET

183
23.6%

80
21.1%

104
26.0%
b

183
23.6%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

25
6.7%

18
5.6%

7
8.6%

-

278
74.6%

255
79.6%

60
72.4%

-

94
25.4%

65
20.4%

23
27.6%

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32E Page 126
(Continued)

Q32E. Please rate the following experiences while using OC Transpo: The presence of public telephone / help phones.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

7.2

7.2

7.1

7.2

-

Median

8.0

8.0

8.0

8.0

-

Standard Deviation

2.32

2.15

2.47

2.32

-

2.20

2.38

2.48

Standard Error

0.08

0.11

0.11

0.08

-

0.11

0.14

0.26

CHI-SQUARE
SIGNIFICANCE

7.0

7.4
Fh

6.9

7.0

8.0

7.0

<-------14.78-------> <---------.0--------> <-------------36.9------------->
74.6%*
.0%*
95.5%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32F Page 127

Q32F. Please rate the following experiences while using OC Transpo: The presence of Security Mirrors.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

754
100.0%

367
100.0%

886

381

387
100.0%
505

754
100.0%

-

886

10 - Makes you feel safe
and secure

127
16.8%

57
15.5%

70
18.0%

127
16.8%

9

55
7.3%

31
8.4%

24
6.3%

55
7.3%

8

130
17.3%

67
18.2%

63
16.3%

7

125
16.6%

63
17.2%

6

91
12.1%

5

-

317
100.0%

439

346

82
100.0%
99

46
13.1%

71
22.3%
FH

-

33
9.2%
gh

19
5.9%

4
4.7%

130
17.3%

-

59
16.6%

53
16.6%

19
23.0%

62
16.0%

125
16.6%

-

62
17.4%

53
16.8%

10
12.4%

50
13.6%

41
10.7%

91
12.1%

-

44
12.5%

34
10.8%

13
15.8%

99
13.2%

45
12.2%

55
14.1%

99
13.2%

-

48
13.5%

36
11.2%

16
19.5%
g

4

40
5.3%

18
4.8%

23
5.8%

40
5.3%

-

20
5.7%
H

18
5.7%
H

1
1.5%

3

26
3.5%

9
2.5%

17
4.4%

26
3.5%

-

14
4.0%

8
2.6%

4
4.7%

2

18
2.4%

7
1.8%

12
3.0%

18
2.4%

-

12
3.4%

6
2.0%

-

1 - Does not make you
feel safe and secure
Don't know/Refused

41
5.5%

21
5.7%

20
5.2%

41
5.5%

74
9.8%

34
9.3%

40
10.3%

74
9.8%

Safe and Secure NET

528
70.1%

268
73.0%
c

261
67.3%

528
70.1%

Not Safe and Secure NET

225
29.9%

99
27.0%

126
32.7%
b

225
29.9%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

354
100.0%

-

16
4.4%

19
6.1%

10
12.0%

5
6.5%

43
12.2%
G

21
6.7%

8
9.5%

-

244
68.8%

229
72.3%

55
67.8%

-

110
31.2%

88
27.7%

26
32.2%

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32F Page 128
(Continued)

Q32F. Please rate the following experiences while using OC Transpo: The presence of Security Mirrors.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

6.7

6.8

6.6

6.7

-

6.6

6.9

6.5

Median

7.0

7.0

7.0

7.0

-

7.0

7.0

7.0

Standard Deviation

2.48

2.42

2.54

2.48

-

2.41

2.57

2.34

Standard Error

0.09

0.13

0.12

0.09

-

0.12

0.15

0.25

CHI-SQUARE
SIGNIFICANCE

<-------10.81-------> <---------.0--------> <-------------35.92------------>
45.5%*
.0%*
94.4%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32G Page 129

Q32G. Please rate the following experiences while using OC Transpo: The amount of lighting at Transitway stations after dusk.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
10 - Makes you feel safe
and secure

782
100.0%

384
100.0%

923

402

179
22.8%

95
24.9%

399
100.0%
521
83
20.8%

782
100.0%

-

923

-

179
22.8%

-

374
100.0%

321
100.0%

86
100.0%

466

349

105

68
18.3%

92
28.7%
F

18
21.1%

9

88
11.3%

38
10.0%

50
12.5%

88
11.3%

-

51
13.6%
G

27
8.5%

10
12.1%

8

166
21.2%

92
24.0%
c

74
18.6%

166
21.2%

-

73
19.4%

72
22.6%

21
23.9%

7

135
17.2%

75
19.6%
c

60
14.9%

135
17.2%

-

70
18.6%

52
16.3%

12
14.3%

6

84
10.7%

45
11.6%

39
9.9%

84
10.7%

-

43
11.5%

31
9.7%

10
11.4%

5

62
7.9%

15
4.0%

47
11.7%
B

62
7.9%

-

27
7.2%

30
9.3%

6
6.5%

4

23
2.9%

11
2.8%

12
2.9%

23
2.9%

-

14
3.8%
g

6
1.8%

2
2.9%

3

15
1.9%

7
1.7%

8
2.1%

15
1.9%

-

10
2.8%
G

3
0.8%

1
1.7%

2

15
1.9%

2
0.5%

13
3.2%
B

15
1.9%

-

11
2.9%
G

1
0.4%

3
2.9%

1 - Does not make you
feel safe and secure
Don't know/Refused

Safe and Secure NET

16
2.1%

3
0.8%

13
3.3%
B

16
2.1%

45
5.8%

17
4.3%

28
7.1%

45
5.8%

652
83.3%

346
90.1%
C

306
76.8%

652
83.3%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

-

-

7
1.8%

7
2.1%

3
3.2%

23
6.2%

17
5.4%

3
4.0%

304
81.5%

275
85.7%

71
82.8%

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32G Page 130
(Continued)

Q32G. Please rate the following experiences while using OC Transpo: The amount of lighting at Transitway stations after dusk.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Not Safe and Secure NET

131
16.7%

38
9.9%

93
23.2%
B

131
16.7%

Mean

7.5

7.8
C

7.2

7.5

-

Median

8.0

8.0

8.0

8.0

-

Standard Deviation

2.17

1.88

2.39

2.17

-

2.21

2.05

2.31

Standard Error

0.08

0.10

0.11

0.08

-

0.11

0.12

0.24

CHI-SQUARE
SIGNIFICANCE

-

69
18.5%

46
14.3%

15
17.2%

7.3

7.7
F

7.4

8.0

8.0

8.0

<-------63.76-------> <---------.0--------> <-------------32.77------------>
100.0%*
.0%*
89.1%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32H Page 131

Q32H. Please rate the following experiences while using OC Transpo: The ability to make special night-time bus stop requests.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
10 - Makes you feel safe
and secure

709
100.0%

341
100.0%

841

360

221
31.2%

98
28.6%

367
100.0%
481
124
33.6%

709
100.0%

-

841

-

221
31.2%

-

332
100.0%

297
100.0%

77
100.0%

419

326

94

88
26.5%

111
37.2%
F

23
29.2%

9

121
17.1%

63
18.6%

58
15.7%

121
17.1%

-

67
20.2%
G

39
13.2%

15
18.9%

8

173
24.3%

89
26.0%

84
22.8%

173
24.3%

-

78
23.4%

71
24.0%

22
28.0%

7

65
9.2%

37
10.8%

28
7.7%

65
9.2%

-

38
11.5%
G

20
6.6%

8
9.9%

6

39
5.5%

17
5.0%

22
5.9%

39
5.5%

-

18
5.4%

18
6.2%

2
2.9%

5

43
6.0%

18
5.2%

25
6.8%

43
6.0%

-

22
6.7%

18
6.0%

3
3.4%

4

7
1.0%

2
0.6%

5
1.3%

7
1.0%

-

4
1.1%

1
0.4%

2
3.0%

3

14
2.0%

6
1.9%

7
2.0%

14
2.0%

-

7
2.0%

7
2.2%

1
0.8%

2

5
0.8%

2
0.6%

3
0.9%

5
0.8%

-

2
0.7%

3
1.0%

-

1 - Does not make you
feel safe and secure

21
2.9%

9
2.7%

12
3.2%

21
2.9%

-

8
2.4%

10
3.3%

3
4.1%

Don't know/Refused

119
16.8%

59
17.3%

60
16.3%

119
16.8%

-

65
19.5%
G

41
13.7%

12
15.4%

Safe and Secure NET

619
87.3%

304
89.1%

315
85.7%

619
87.3%

-

289
87.1%

259
87.1%

69
88.7%

90

37
10.9%

53
14.3%

90
12.7%

-

43
12.9%

38
12.9%

9
11.3%

Not Safe and Secure NET
12.7%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32H Page 132
(Continued)

Q32H. Please rate the following experiences while using OC Transpo: The ability to make special night-time bus stop requests.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Mean

8.0

8.1

8.0

8.0

-

8.0

8.1

8.1

Median

8.0

8.0

8.0

8.0

-

8.0

9.0

8.0

Standard Deviation

2.15

2.05

2.25

2.15

-

2.08

2.25

2.15

Standard Error

0.08

0.11

0.11

0.08

-

0.11

0.13

0.23

CHI-SQUARE
SIGNIFICANCE

<--------9.36-------> <---------.0--------> <-------------27.51------------>
32.8%*
.0%*
71.9%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32I Page 133

Q32I. Please rate the following experiences while using OC Transpo: Emergency Call Boxes at stations.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
10 - Makes you feel safe
and secure

760
100.0%

369
100.0%

899

388

186
24.5%

88
23.7%

391
100.0%
511
98
25.2%

760
100.0%

-

899

-

186
24.5%

-

358
100.0%

319
100.0%

80
100.0%

449

349

98

70
19.4%

101
31.7%
FH

15
18.9%

9

120
15.8%

66
17.8%

54
13.8%

120
15.8%

-

57
16.0%

48
15.2%

12
15.4%

8

160
21.1%

88
23.8%
c

73
18.6%

160
21.1%

-

84
23.4%
g

57
18.0%

19
24.3%

7

108
14.2%

54
14.6%

54
13.8%

108
14.2%

-

56
15.6%

39
12.1%

13
16.6%

6

60
7.8%

28
7.7%

31
8.0%

60
7.8%

-

28
7.8%

28
8.6%

4
5.1%

5

60
7.9%

23
6.1%

38
9.7%
b

60
7.9%

-

34
9.5%
G

17
5.3%

9
10.7%

4

22
2.9%

5
1.4%

17
4.3%
B

22
2.9%

-

9
2.5%

9
2.8%

4
5.1%

3

9
1.2%

3
0.7%

6
1.6%

9
1.2%

-

6
1.6%

3
1.0%

-

2

18
2.4%

8
2.1%

10
2.6%

18
2.4%

-

11
3.1%

7
2.1%

-

1 - Does not make you
feel safe and secure

17
2.2%

7
2.0%

10
2.5%

17
2.2%

-

4
1.1%

10
3.2%

3
3.8%

f
Don't know/Refused

68
8.9%

31
8.5%

36
9.3%

68
8.9%

Safe and Secure NET

634
83.4%

324
87.7%
C

310
79.3%

634
83.4%

-

295
82.2%

273
85.6%

64
80.4%

Not Safe and Secure NET

126
16.6%

46
12.3%

81
20.7%
B

126
16.6%

-

64
17.8%

46
14.4%

16
19.6%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

39
10.8%
G

19
5.9%

9
11.7%

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32I Page 134
(Continued)

Q32I. Please rate the following experiences while using OC Transpo: Emergency Call Boxes at stations.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

7.6

7.8
C

7.5

7.6

-

Median

8.0

8.0

8.0

8.0

-

Standard Deviation

2.21

2.06

2.34

2.21

-

2.12

2.32

2.17

Standard Error

0.08

0.11

0.11

0.08

-

0.10

0.13

0.23

CHI-SQUARE
SIGNIFICANCE

7.5

7.8
f

7.5

8.0

8.0

8.0

<-------24.57-------> <---------.0--------> <-------------39.41------------>
98.3%*
.0%*
97.5%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32J Page 135

Q32J. Please rate the following experiences while using OC Transpo: Waiting for a bus at a bus stop during the day.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
10 - Makes you feel safe
and secure

815
100.0%

394
100.0%

973

416

367
45.0%

176
44.6%

421
100.0%
557
191
45.3%

815
100.0%

-

973

-

367
45.0%

-

393
100.0%

331
100.0%

88
100.0%

496

365

108

151
38.4%

178
53.7%
FH

35
40.1%

9

161
19.8%

86
21.7%

76
18.0%

161
19.8%

-

87
22.2%
G

54
16.2%

21
23.7%

8

178
21.8%

79
20.0%

99
23.6%

178
21.8%

-

99
25.1%
G

63
18.9%

17
19.1%

7

59
7.2%

29
7.3%

30
7.1%

59
7.2%

-

32
8.0%

20
5.9%

7
7.7%

6

15
1.9%

8
2.0%

7
1.7%

15
1.9%

-

8
2.1%

7
2.1%

-

5

21
2.6%

11
2.9%

10
2.4%

21
2.6%

-

13
3.2%
g

5
1.5%

4
4.5%

4

6
0.7%

1
0.2%

5
1.2%
b

6
0.7%

-

1
0.4%

2
0.5%

3
3.1%

3

2
0.3%

2
0.4%

1
0.2%

2
0.3%

-

1
0.2%

2
0.5%

-

2

1
0.1%

1
0.3%

1
0.1%

-

-

1 - Does not make you
feel safe and secure
Don't know/Refused

Safe and Secure NET

5
0.6%

-

2
0.6%

2
0.5%

12
1.5%

1.6%

1.4%

12
1.5%

780
95.7%

377
95.6%

403
95.7%

780
95.7%

35

17
4.4%

18
4.3%

35
4.3%

Not Safe and Secure NET
4.3%

6

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

6

5
0.6%

-

2
0.4%

1
0.3%
1
0.4%

2
1.8%

4
1.1%

7
2.0%

1
1.4%

-

376
95.8%
h

321
96.8%
H

80
90.6%

-

16
4.2%

11
3.2%

8
9.4%
fG

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32J Page 136
(Continued)

Q32J. Please rate the following experiences while using OC Transpo: Waiting for a bus at a bus stop during the day.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

8.8

8.8

8.8

8.8

-

Median

9.0

9.0

9.0

9.0

-

Standard Deviation

1.49

1.51

1.48

1.49

-

1.42

1.45

1.85

Standard Error

0.05

0.08

0.07

0.05

-

0.07

0.08

0.19

CHI-SQUARE
SIGNIFICANCE

8.7

9.0
FH

8.6

9.0

10.0

9.0

<--------7.21-------> <---------.0--------> <-------------44.23------------>
15.7%*
.0%*
99.3%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32K Page 137

Q32K. Please rate the following experiences while using OC Transpo: Waiting for a bus at a bus stop in the early evening.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
10 - Makes you feel safe
and secure

787
100.0%

383
100.0%

931

400

214
27.1%

112
29.3%

404
100.0%
531
102
25.1%

787
100.0%

-

931

-

214
27.1%

-

375
100.0%

323
100.0%

85
100.0%

470

353

104

108
33.5%
F

22
26.3%

81
21.5%

9

121
15.4%

67
17.5%

54
13.4%

121
15.4%

-

62
16.6%

42
13.1%

16
18.9%

8

219
27.9%

104
27.1%

116
28.6%

219
27.9%

-

114
30.3%
H

88
27.3%

18
20.8%

7

118
15.0%

60
15.6%

58
14.4%

118
15.0%

-

60
16.0%

42
13.0%

15
17.4%

6

49
6.2%

18
4.8%

31
7.6%
b

49
6.2%

-

25
6.8%

18
5.6%

5
6.2%

5

34
4.3%

14
3.6%

20
4.9%

34
4.3%

-

22
5.8%
g

9
2.7%

3
3.8%

4

11
1.4%

3
0.8%

8
2.1%

11
1.4%

-

6
1.5%

3
0.8%

3
3.4%

3

8
1.1%

2
0.4%

7
1.7%
B

8
1.1%

-

1
0.4%

6
2.0%
F

1
0.7%

2

3
0.4%

3
0.8%

3
0.4%

-

2
0.5%

1
0.4%

-

1 - Does not make you
feel safe and secure
Don't know/Refused

Safe and Secure NET

-

9
1.2%

4
1.1%

5
1.3%

9
1.2%

40
5.1%

18
4.6%

23
5.6%

40
5.1%

721
91.6%

360
94.1%
C

360
89.2%

721
91.6%

66

22
5.9%

44
10.8%
B

66
8.4%

Not Safe and Secure NET
8.4%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

3
0.7%

5
1.4%

2
2.6%

22
5.8%

15
4.6%

4
4.7%

-

342
91.2%

299
92.5%

76
89.5%

-

33
8.8%

24
7.5%

9
10.5%

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32K Page 138
(Continued)

Q32K. Please rate the following experiences while using OC Transpo: Waiting for a bus at a bus stop in the early evening.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

8.1

8.3
C

7.9

8.1

-

Median

8.0

8.0

8.0

8.0

-

Standard Deviation

1.81

1.64

1.93

1.81

-

1.68

1.88

2.01

Standard Error

0.06

0.09

0.09

0.06

-

0.08

0.11

0.21

CHI-SQUARE
SIGNIFICANCE

8.0

8.2
f

8.0

8.0

8.0

8.0

<-------22.18-------> <---------.0--------> <-------------31.02------------>
96.4%*
.0%*
84.7%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32L Page 139

Q32L. Please rate the following experiences while using OC Transpo: Waiting for a bus at a bus stop late at night.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
10 - Makes you feel safe
and secure

742
100.0%

360
100.0%

870

373

67
9.0%

45
12.4%
C

382
100.0%

742
100.0%

-

357
100.0%

303
100.0%

80
100.0%

497

870

-

446

326

96

22
5.8%

67
9.0%

-

22
6.2%

35
11.6%
F

10
12.4%
f

9

35
4.8%

20
5.4%

16
4.1%

35
4.8%

-

16
4.5%

17
5.5%

2
3.0%

8

87
11.8%

56
15.5%
C

31
8.2%

87
11.8%

-

36
10.1%

35
11.5%

15
18.9%
Fg

7

135
18.2%

77
21.2%
C

58
15.3%

135
18.2%

-

68
19.0%

54
17.8%

13
16.6%

6

120
16.2%

60
16.6%

60
15.8%

120
16.2%

-

61
17.1%

49
16.3%

10
12.1%

5

106
14.3%

48
13.4%

57
15.0%

106
14.3%

-

50
14.0%

47
15.4%

9
11.6%

4

60
8.1%

20
5.7%

39
10.3%
B

60
8.1%

-

28
7.8%

24
8.0%

8
9.6%

3

46
6.2%

18
5.0%

28
7.3%

46
6.2%

-

24
6.6%

16
5.3%

5
6.7%

2

34
4.6%

6
1.6%

28
7.3%
B

34
4.6%

-

26
7.2%
G

5
1.8%

3
3.5%

1 - Does not make you
feel safe and secure

52
7.0%

11
3.0%

41
10.8%
B

52
7.0%

Don't know/Refused

86
11.6%

40
11.2%

45
11.9%

86
11.6%

Safe and Secure NET

444
59.9%

257
71.3%
C

188
49.2%

444
59.9%

Not Safe and Secure NET

297
40.1%

103
28.7%

194
50.8%
B

297
40.1%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

-

27
7.5%

21
6.9%

5
5.8%

40
11.1%

35
11.4%

10
12.2%

-

203
56.9%

190
62.6%

50
62.9%

-

154
43.1%

113
37.4%

30
37.1%

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32L Page 140
(Continued)

Q32L. Please rate the following experiences while using OC Transpo: Waiting for a bus at a bus stop late at night.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

5.9

6.6
C

5.3

5.9

-

Median

6.0

7.0

5.0

6.0

-

Standard Deviation

2.46

2.19

2.52

2.46

-

2.43

2.44

2.51

Standard Error

0.09

0.12

0.12

0.09

-

0.12

0.14

0.27

CHI-SQUARE
SIGNIFICANCE

5.6

6.1
F

6.2
f

6.0

6.0

7.0

<-------95.92-------> <---------.0--------> <-------------27.73------------>
100.0%*
.0%*
72.8%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32M Page 141

Q32M. Please rate the following experiences while using OC Transpo: The presence of uniformed law enforcement personnel.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
10 - Makes you feel safe
and secure

778
100.0%

377
100.0%

922

393

234
30.0%

111
29.3%

402
100.0%
529
123
30.7%

778
100.0%

-

922

-

234
30.0%

-

371
100.0%

324
100.0%

83
100.0%

464

357

100

107
28.9%

107
33.1%
H

19
22.5%

9

136
17.5%

75
20.0%
c

61
15.2%

136
17.5%

-

79
21.2%
G

44
13.4%

14
17.1%

8

155
20.0%

71
18.9%

84
20.9%

155
20.0%

-

74
19.9%

66
20.2%

16
19.5%

7

83
10.6%

37
9.8%

46
11.5%

83
10.6%

-

33
8.8%

38
11.7%

12
14.9%

6

43
5.5%

19
4.9%

24
6.0%

43
5.5%

-

17
4.6%

21
6.6%

4
4.9%

5

54
6.9%

29
7.7%

25
6.3%

54
6.9%

-

29
8.0%

19
5.8%

6
7.1%

4

13
1.7%

9
2.4%
c

4
0.9%

13
1.7%

-

4
1.0%

7
2.2%

2
2.6%

3

18
2.4%

7
1.8%

12
2.9%

18
2.4%

-

11
2.9%
g

4
1.1%

4
5.0%

2

13
1.7%

7
1.8%

7
1.6%

13
1.7%

-

8
2.2%

3
0.9%

2
2.8%

1 - Does not make you
feel safe and secure

29
3.7%

12
3.2%

17
4.1%

29
3.7%

-

9
2.5%

16
5.0%

3
3.6%

f
Don't know/Refused

49
6.3%

24
6.3%

25
6.3%

49
6.3%

Safe and Secure NET

651
83.6%

313
83.1%

338
84.2%

651
83.6%

Not Safe and Secure NET

127
16.4%

64
16.9%

64
15.8%

127
16.4%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

26
7.1%
g

14
4.2%

6
7.6%

-

309
83.4%

276
85.1%

66
78.9%

-

61
16.6%

48
14.9%

17
21.1%

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32M Page 142
(Continued)

Q32M. Please rate the following experiences while using OC Transpo: The presence of uniformed law enforcement personnel.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)

Mean

7.8

7.8

7.8

7.8

-

Median

8.0

8.0

8.0

8.0

-

Standard Deviation

2.36

2.33

2.39

2.36

-

2.30

2.40

2.49

Standard Error

0.08

0.12

0.11

0.08

-

0.11

0.14

0.26

CHI-SQUARE
SIGNIFICANCE

7.9
h

7.8

7.4

9.0

8.0

8.0

<--------8.84-------> <---------.0--------> <-------------31.21------------>
28.3%*
.0%*
85.2%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32N Page 143

Q32N. Please rate the following experiences while using OC Transpo: The presence of OC Transpo employees.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
10 - Makes you feel safe
and secure

797
100.0%

384
100.0%

946

402

153
19.1%

62
16.2%

414
100.0%
544
90
21.8%
B

797
100.0%

-

946

-

153
19.1%

-

383
100.0%

327
100.0%

86
100.0%

481

359

104

64
16.7%

76
23.3%
FH

12
14.4%

9

110
13.8%

57
14.8%

53
12.8%

110
13.8%

-

67
17.6%
G

31
9.5%

11
13.4%

8

192
24.1%

97
25.3%

95
23.0%

192
24.1%

-

95
24.9%

79
24.1%

16
19.0%

7

133
16.6%

64
16.6%

69
16.7%

133
16.6%

-

61
15.9%

55
16.9%

17
19.4%

6

86
10.8%

46
12.0%

40
9.8%

86
10.8%

-

38
9.9%

38
11.7%

10
12.1%

5

65
8.2%

33
8.7%

32
7.8%

65
8.2%

-

30
7.9%

27
8.2%

8
9.9%

4

17
2.2%

6
1.6%

11
2.8%

17
2.2%

-

9
2.3%

6
1.9%

2
2.5%

3

16
2.0%

8
2.1%

8
1.9%

16
2.0%

-

6
1.6%

6
1.9%

4
4.4%

2

7
0.8%

2
0.6%

4
1.0%

7
0.8%

-

4
1.0%

2
0.6%

1
0.7%

1 - Does not make you
feel safe and secure
Don't know/Refused

18
2.3%

8
2.1%

10
2.4%

18
2.3%

30
3.8%

17
4.4%

13
3.2%

30
3.8%

Safe and Secure NET

673
84.5%

325
84.8%

348
84.1%

673
84.5%

Not Safe and Secure NET

124
15.5%

58
15.2%

66
15.9%

124
15.5%

7.5

7.5

7.5

7.5

Mean

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

-

8
2.1%

7
2.0%

4
4.2%

14
3.6%

11
3.4%

4
4.3%

-

326
85.0%

279
85.4%

67
78.3%

-

58
15.0%

48
14.6%

19
21.7%

7.5
H

7.6
H

7.0

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q32N Page 144
(Continued)

Q32N. Please rate the following experiences while using OC Transpo: The presence of OC Transpo employees.
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Median

8.0

8.0

Standard Deviation

2.07

2.00

2.13

2.07

-

2.02

2.05

2.28

Standard Error

0.07

0.10

0.10

0.07

-

0.10

0.12

0.23

CHI-SQUARE
SIGNIFICANCE

8.0

8.0

-

8.0

8.0

7.0

<--------7.79-------> <---------.0--------> <-------------23.72------------>
19.9%*
.0%*
52.2%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q33A Page 145

Q33A. How often have you personally experienced any of the following circumstances: People who are intoxicated/drunk
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

823
100.0%

397
100.0%

982

419

426
100.0%
563

823
100.0%
982

4 - Often

95
11.5%

45
11.3%

50
11.7%

95
11.5%

3 - Occasionally

254
30.8%

114
28.8%

139
32.8%

254
30.8%

2 - Rarely

322
39.1%

171
43.1%
C

151
35.4%

322
39.1%

1 - Never

152
18.5%

67
16.8%

86
20.1%

Don't know/Refused

5

-

394
100.0%
-

-

497

336
100.0%
371

89
100.0%
110

36
9.1%

47
14.0%
F

12
13.3%

122
30.8%

101
30.2%

30
33.9%

-

158
40.0%

128
38.2%

34
38.0%

152
18.5%

-

79
20.1%

59
17.6%

13
14.8%

-

4
0.9%

1
0.3%

5
0.6%

-

0.6%

3
0.7%

2
0.6%

-

Top 2 Box

349
42.4%

159
40.1%

189
44.5%

349
42.4%

-

157
39.9%

148
44.2%

42
47.2%

Bottom 2 Box

474
57.6%

238
59.9%

236
55.5%

474
57.6%

-

237
60.1%

187
55.8%

47
52.8%

2.3

2.4
f

2.5
f

2.0

2.0

2.0

Mean

2.4

2.3

2.4

2.4

-

Median

2.0

2.0

2.0

2.0

-

Standard Deviation

0.91

0.89

0.93

0.91

-

0.89

0.94

0.91

Standard Error

0.03

0.05

0.04

0.03

-

0.04

0.05

0.09

CHI-SQUARE
SIGNIFICANCE

<--------8.24-------> <---------.0--------> <-------------8.71------------->
77.9%*
.0%*
27.2%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q33B Page 146

Q33B. How often have you personally experienced any of the following circumstances: People drinking alcohol
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
4 - Often

821
100.0%

396
100.0%

980

417

426
100.0%
563

821
100.0%
980

27
3.3%

15
3.7%

13
3.0%

27
3.3%

3 - Occasionally

93
11.4%

44
11.2%

49
11.5%

93
11.4%

2 - Rarely

262
31.9%

139
35.2%
C

123
28.9%

1 - Never

438
53.4%

197
49.9%

Don't know/Refused

6

5

-

393
100.0%
-

495

89
100.0%

371

110

10
2.7%

13
3.9%

-

43
10.9%

43
12.7%

8
9.0%

262
31.9%

-

112
28.5%

122
36.5%
F

28
30.8%

241
56.6%
B

438
53.4%

-

227
57.9%
G

157
46.9%

50
56.2%

1
0.3%

6
0.8%

-

4
1.0%

2
0.6%

-

53
13.6%

56
16.6%

12
13.0%

340
86.4%

280
83.4%

78
87.0%

1.6

1.7
F

1.6

1.0

2.0

1.0

0.8%

1.3%

Top 2 Box

121
14.7%

59
14.9%

62
14.5%

121
14.7%

Bottom 2 Box

701
85.3%

337
85.1%

364
85.5%

701
85.3%

-

336
100.0%

-

4
4.0%

-

Mean

1.6

1.7

1.6

1.6

-

Median

1.0

2.0

1.0

1.0

-

Standard Deviation

0.81

0.81

0.81

0.81

-

0.79

0.83

0.82

Standard Error

0.03

0.04

0.04

0.03

-

0.04

0.05

0.08

CHI-SQUARE
SIGNIFICANCE

<--------7.14-------> <---------.0--------> <-------------12.6------------->
69.2%*
.0%*
60.1%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q33C Page 147

Q33C. How often have you personally experienced any of the following circumstances: People swearing
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

820
100.0%

395
100.0%

980

418

425
100.0%
562

820
100.0%
980

4 - Often

308
37.6%

119
30.3%

189
44.5%
B

308
37.6%

3 - Occasionally

282
34.4%

147
37.2%

136
31.9%

282
34.4%

2 - Rarely

160
19.5%

96
24.3%
C

64
15.0%

160
19.5%

69
8.5%

33
8.3%

37
8.6%

69
8.5%

2
0.5%

8
0.9%

1 - Never
Don't know/Refused

8

6

-

393
100.0%
-

-

497

334
100.0%

89
100.0%

369

110

149
37.8%

129
38.7%

28
31.6%

145
36.9%
g

102
30.6%

35
39.1%

-

65
16.5%

75
22.4%
F

19
21.6%

-

35
8.8%

28
8.3%

7
7.8%

-

4
0.9%

4
1.2%

-

-

0.9%

1.4%

Top 2 Box

591
72.1%

266
67.4%

325
76.4%
B

591
72.1%

-

294
74.7%
g

231
69.3%

63
70.7%

Bottom 2 Box

229
27.9%

129
32.6%
C

100
23.6%

229
27.9%

-

99
25.3%

103
30.7%
f

26
29.3%

3.0

3.0

2.9

3.0

3.0

3.0

Mean

3.0

2.9

3.1
B

3.0

-

Median

3.0

3.0

3.0

3.0

-

Standard Deviation

0.95

0.93

0.96

0.95

-

0.95

0.97

0.92

Standard Error

0.03

0.05

0.04

0.03

-

0.04

0.05

0.09

CHI-SQUARE
SIGNIFICANCE

<-------31.76-------> <---------.0--------> <-------------11.08------------>
100.0%*
.0%*
47.8%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q33D Page 148

Q33D. How often have you personally experienced any of the following circumstances: People who are arguing or yelling
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

823
100.0%

397
100.0%

983

419

4 - Often

88
10.7%

37
9.3%

3 - Occasionally

293
35.6%

2 - Rarely

1 - Never

426
100.0%
564

823
100.0%
983

51
12.0%

88
10.7%

129
32.6%

163
38.3%
b

293
35.6%

340
41.3%

185
46.6%
C

155
36.4%

340
41.3%

102
12.4%

45
11.4%

57
13.3%

Don't know/Refused

4

-

395
100.0%
-

-

498

336
100.0%

89
100.0%

371

110

36
9.1%

44
13.0%
f

9
9.5%

155
39.2%
G

103
30.7%

33
37.3%

-

150
38.0%

155
46.3%
F

34
37.6%

102
12.4%

-

54
13.6%

33
10.0%

14
15.5%

-

4
0.9%

1
0.1%

4
0.5%

-

0.5%

2
0.5%

2
0.6%

-

Top 2 Box

381
46.3%

166
41.9%

215
50.3%
B

381
46.3%

-

191
48.4%

147
43.7%

42
46.9%

Bottom 2 Box

442
53.7%

231
58.1%
C

212
49.7%

442
53.7%

-

204
51.6%

189
56.3%

47
53.1%

Mean

2.4

2.4

2.5

2.4

-

2.4

2.5

2.4

Median

2.0

2.0

3.0

2.0

-

2.0

2.0

2.0

Standard Deviation

0.84

0.81

0.87

0.84

-

0.84

0.84

0.87

Standard Error

0.03

0.04

0.04

0.03

-

0.04

0.05

0.09

CHI-SQUARE
SIGNIFICANCE

<-------17.21-------> <---------.0--------> <-------------14.78------------>
99.1%*
.0%*
74.6%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q33E Page 149

Q33E. How often have you personally experienced any of the following circumstances: Physical assault: fighting between other people
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

821
100.0%

396
100.0%

980

417

426
100.0%
563

821
100.0%

-

980

4 - Often

7
0.9%

3
0.7%

5
1.1%

7
0.9%

3 - Occasionally

38
4.7%

12
3.1%

26
6.1%
B

38
4.7%

-

394
100.0%

335
100.0%

497

370

89
100.0%
109

3
0.8%

4
1.1%

1
0.7%

-

15
3.8%

22
6.4%
H

2
2.0%

2 - Rarely

242
29.4%

113
28.6%

129
30.2%

242
29.4%

-

112
28.5%

101
30.2%

28
31.4%

1 - Never

534
65.0%

268
67.7%

266
62.5%

534
65.0%

-

264
66.9%

209
62.3%

58
65.9%

1
0.3%

6
0.8%

-

3
0.7%

3
0.9%

1
0.7%

18
4.6%

25
7.5%
fH

2
2.7%

376
95.4%
g

310
92.5%

86
97.3%
G

1.4

1.5
f

1.4

1.0

1.0

1.0

Don't know/Refused

Top 2 Box

Bottom 2 Box

6

5

0.8%

1.3%

46
5.6%

15
3.7%

31
7.3%
B

46
5.6%

775
94.4%

381
96.3%
C

395
92.7%

775
94.4%

-

-

Mean

1.4

1.4

1.5
B

1.4

-

Median

1.0

1.0

1.0

1.0

-

Standard Deviation

0.62

0.58

0.66

0.62

-

0.60

0.67

0.57

Standard Error

0.02

0.03

0.03

0.02

-

0.03

0.04

0.06

CHI-SQUARE
SIGNIFICANCE

<-------12.69-------> <---------.0--------> <-------------9.93------------->
95.2%*
.0%*
37.8%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q33F Page 150

Q33F. How often have you personally experienced any of the following circumstances: Physical assault: fighting with you
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
4 - Often

823
100.0%
982

1 - Never

Bottom 2 Box

3
0.7%

6

426
100.0%
564
-

823
100.0%

-

982
3
0.3%

-

396
100.0%

335
100.0%

499

370

89
100.0%
109

1
0.3%

2
0.5%

-

3
0.8%

3
0.7%

6
0.8%

-

0.8%

1
0.1%

4
1.3%

2
1.8%
f

53
6.4%

23
5.7%

30
7.0%

53
6.4%

-

21
5.3%

25
7.3%

7
8.0%

761
92.5%

368
92.8%

393
92.2%

761
92.5%

-

373
94.3%
g

304
90.9%

80
90.2%

-

1
0.4%

3
0.9%

1
0.7%

2
0.4%

6
1.7%

2
1.8%

394
99.6%

329
98.3%

87
98.2%

1.1

1.1
F

1.1

1.0

1.0

1.0

Don't know/Refused

Top 2 Box

418

3
0.3%

3 - Occasionally

2 - Rarely

396
100.0%

0.6%

5
1.1%

4

1
0.2%

5
0.6%

9
1.1%

6
1.5%

3
0.7%

9
1.1%

813
98.9%

390
98.5%

423
99.3%

813
98.9%

-

Mean

1.1

1.1

1.1

1.1

-

Median

1.0

1.0

1.0

1.0

-

Standard Deviation

0.34

0.38

0.31

0.34

-

0.28

0.39

0.37

Standard Error

0.01

0.02

0.01

0.01

-

0.01

0.02

0.04

CHI-SQUARE
SIGNIFICANCE

<--------7.01-------> <---------.0--------> <-------------10.73------------>
68.0%*
.0%*
44.8%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q33G Page 151

Q33G. How often have you personally experienced any of the following circumstances: Verbal threats or abuse: toward someone else
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
4 - Often

822
100.0%

396
100.0%

981

417

426
100.0%
564

822
100.0%
981

25
3.1%

14
3.6%

11
2.6%

25
3.1%

3 - Occasionally

124
15.1%

52
13.1%

72
17.0%

124
15.1%

2 - Rarely

287
34.9%

133
33.6%

154
36.1%

1 - Never

385
46.9%

197
49.7%

Don't know/Refused

6

5

-

394
100.0%
-

497

89
100.0%

371

109

8
2.0%

15
4.4%
f

2
2.5%

-

63
16.0%

51
15.3%

10
11.0%

287
34.9%

-

129
32.8%

121
36.0%

36
40.2%

189
44.3%

385
46.9%

-

194
49.2%

149
44.3%

41
46.4%

1
0.1%

6
0.7%

-

3
0.7%

2
0.6%

1
0.7%

-

71
18.0%

66
19.7%

12
13.4%

323
82.0%

270
80.3%

77
86.6%

0.7%

1.3%
c

Top 2 Box

150
18.2%

66
16.7%

83
19.5%

150
18.2%

Bottom 2 Box

672
81.8%

329
83.3%

343
80.5%

672
81.8%

-

336
100.0%

-

Mean

1.7

1.7

1.8

1.7

-

1.7

1.8

1.7

Median

2.0

2.0

2.0

2.0

-

2.0

2.0

2.0

Standard Deviation

0.82

0.83

0.82

0.82

-

0.81

0.86

0.77

Standard Error

0.03

0.04

0.04

0.03

-

0.04

0.05

0.08

CHI-SQUARE
SIGNIFICANCE

<--------9.27-------> <---------.0--------> <-------------8.69------------->
84.1%*
.0%*
27.1%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q33H Page 152

Q33H. How often have you personally experienced any of the following circumstances: Verbal threats or abuse: toward you
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

823
100.0%

397
100.0%

983

4 - Often

5
0.6%

3 - Occasionally

11
1.3%

419
4
1.1%
c
9
2.2%
C

426
100.0%
564

823
100.0%

-

983

1
0.1%

5
0.6%

2
0.5%

11
1.3%

-

395
100.0%

336
100.0%

498

371

89
100.0%
110

2
0.5%

2
0.7%

1
0.7%

-

5
1.3%

4
1.2%

2
1.8%

2 - Rarely

92
11.1%

43
10.9%

48
11.4%

92
11.1%

-

36
9.0%

42
12.4%

14
16.2%
f

1 - Never

716
87.0%

341
85.9%

375
88.0%

716
87.0%

-

353
89.3%
H

288
85.7%

73
81.3%

1
0.1%

4
0.5%

-

2
0.5%

2
0.6%

-

7
1.7%

6
1.9%

2
2.5%

388
98.3%

329
98.1%

87
97.5%

1.1

1.2

1.2
f

1.0

1.0

1.0

Don't know/Refused

Top 2 Box

Bottom 2 Box

4

4

0.5%

0.9%

16
1.9%

13
3.2%
C

3
0.6%

16
1.9%

808
98.1%

384
96.8%

424
99.4%
B

808
98.1%

-

-

Mean

1.2

1.2
c

1.1

1.2

-

Median

1.0

1.0

1.0

1.0

-

Standard Deviation

0.44

0.51

0.36

0.44

-

0.41

0.46

0.50

Standard Error

0.01

0.03

0.02

0.01

-

0.02

0.03

0.05

CHI-SQUARE
SIGNIFICANCE

<-------17.61-------> <---------.0--------> <--------------5.9------------->
99.3%*
.0%*
7.9%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q33I Page 153

Q33I. How often have you personally experienced any of the following circumstances: Drug usage/dealing
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

818
100.0%

395
100.0%

975

416

423
100.0%
559

818
100.0%

-

975

4 - Often

12
1.4%

8
2.1%
c

4
0.8%

12
1.4%

3 - Occasionally

47
5.8%

22
5.6%

25
5.9%

47
5.8%

-

-

392
100.0%

334
100.0%

89
100.0%

493

368

110

6
1.4%

5
1.4%

2
1.8%

20
5.1%

21
6.3%

6
7.2%

2 - Rarely

95
11.6%

47
11.9%

48
11.3%

95
11.6%

-

33
8.4%

50
14.9%
F

12
13.3%

1 - Never

665
81.2%

318
80.4%

347
82.0%

665
81.2%

-

333
85.0%
Gh

259
77.5%

69
77.7%

-

5
1.3%

4
1.2%

-

26
6.5%

26
7.7%

8
9.0%

366
93.5%

308
92.3%

81
91.0%

1.2

1.3
F

1.3

1.0

1.0

1.0

Don't know/Refused

Top 2 Box
Bottom 2 Box

1.1%

9
1.4%

6

4
0.8%

9
1.1%

59
7.2%

30
7.7%

29
6.8%

59
7.2%

759
92.8%

365
92.3%

395
93.2%

759
92.8%

-

Mean

1.3

1.3

1.3

1.3

-

Median

1.0

1.0

1.0

1.0

-

Standard Deviation

0.63

0.67

0.60

0.63

-

0.60

0.65

0.69

Standard Error

0.02

0.03

0.03

0.02

-

0.03

0.04

0.07

CHI-SQUARE
SIGNIFICANCE

<--------3.2--------> <---------.0--------> <-------------10.85------------>
21.6%*
.0%*
45.8%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q33J Page 154

Q33J. How often have you personally experienced any of the following circumstances: People carrying weapons
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

814
100.0%
972

4 - Often

7
0.9%

3 - Occasionally

14
1.7%

2 - Rarely
1 - Never
Don't know/Refused

Top 2 Box
Bottom 2 Box

392
100.0%
414
6
1.6%
C

421
100.0%
558

814
100.0%

-

972

1
0.2%

7
0.9%

7
1.8%

7
1.7%

14
1.7%

62
7.6%

33
8.5%

28
6.7%

731
89.8%

346
88.1%

-

332
100.0%

493

367

88
100.0%
108

2
0.4%

5
1.6%
f

-

-

8
2.2%

4
1.2%

1
1.6%

62
7.6%

-

28
7.2%

23
7.0%

10
11.6%

385
91.4%

731
89.8%

-

352
90.2%

299
90.1%

76
86.7%

6

-

7
1.7%

6
1.8%

1
1.4%

10
2.6%

9
2.8%

1
1.6%

380
97.4%

323
97.2%

87
98.4%

14
1.7%

2.1%

8
1.3%

14
1.7%

21
2.6%

13
3.3%

8
1.8%

21
2.6%

793
97.4%

379
96.7%

414
98.2%

793
97.4%

-

390
100.0%

-

Mean

1.1

1.2
C

1.1

1.1

-

1.1

1.1

1.1

Median

1.0

1.0

1.0

1.0

-

1.0

1.0

1.0

Standard Deviation

0.45

0.52

0.37

0.45

-

0.42

0.49

0.40

Standard Error

0.02

0.03

0.02

0.02

-

0.02

0.03

0.04

CHI-SQUARE
SIGNIFICANCE

<--------8.16-------> <---------.0--------> <-------------7.56------------->
77.3%*
.0%*
18.1%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q33K Page 155

Q33K. How often have you personally experienced any of the following circumstances: Sexual harassment: toward someone else
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

819
100.0%

394
100.0%

977

415

425
100.0%
562

819
100.0%

-

977

4 - Often

8
1.0%

6
1.5%

2
0.5%

8
1.0%

3 - Occasionally

50
6.2%

21
5.3%

29
6.9%

50
6.2%

-

393
100.0%

334
100.0%

495

369

89
100.0%
109

4
1.0%

4
1.3%

-

-

22
5.5%

24
7.1%

5
5.8%

2 - Rarely

157
19.2%

70
17.8%

87
20.4%

157
19.2%

-

77
19.6%

58
17.4%

22
24.6%

1 - Never

604
73.7%

297
75.3%

307
72.2%

604
73.7%

-

290
73.9%

248
74.3%

62
69.6%

-

4
1.1%

3
1.0%

1
0.7%

25
6.5%

28
8.3%

5
5.8%

367
93.5%

307
91.7%

84
94.2%

Don't know/Refused

Top 2 Box
Bottom 2 Box

1.0%

8
1.6%

6

2
0.5%

8
1.0%

58
7.1%

27
6.8%

32
7.4%

58
7.1%

761
92.9%

367
93.2%

393
92.6%

761
92.9%

-

Mean

1.3

1.3

1.4

1.3

-

1.3

1.4

1.4

Median

1.0

1.0

1.0

1.0

-

1.0

1.0

1.0

Standard Deviation

0.64

0.65

0.63

0.64

-

0.63

0.67

0.59

Standard Error

0.02

0.03

0.03

0.02

-

0.03

0.04

0.06

CHI-SQUARE
SIGNIFICANCE

<--------6.27-------> <---------.0--------> <-------------5.38------------->
60.6%*
.0%*
5.6%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q33L Page 156

Q33L. How often have you personally experienced any of the following circumstances: Sexual harassment: toward you
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

823
100.0%

396
100.0%

983

418

4 - Often

4
0.5%

3 - Occasionally

10
1.2%

0.2%

47
5.7%
763
92.7%

2 - Rarely

1 - Never

Don't know/Refused

Top 2 Box

Bottom 2 Box

3
0.8%
c

427
100.0%
565

823
100.0%
983

1
0.1%

4
0.5%

9
2.1%
B

10
1.2%

13
3.3%

34
7.9%
B

379
95.7%
C

384
89.9%

1

4

4

-

336
100.0%

499

371

89
100.0%
109

1
0.1%

2
0.5%

2
1.8%
f

-

2
0.5%

6
1.7%

2
2.3%

47
5.7%

-

16
4.0%

22
6.7%
f

8
8.9%

763
92.7%

-

377
95.4%
GH

306
91.1%

77
87.1%

4

-

1
0.4%

2
0.6%

1
0.7%

3
0.7%

7
2.2%
f

4
4.0%
f

393
99.3%
gh

328
97.8%

85
96.0%

1.1

1.1
F

1.2
F

1.0

1.0

1.0

-

0.5%

1.1%

14
1.6%

4
1.0%

10
2.2%

14
1.6%

810
98.4%

392
99.0%

417
97.8%

810
98.4%

-

396
100.0%

0.5%

-

-

Mean

1.1

1.1

1.1
B

1.1

-

Median

1.0

1.0

1.0

1.0

-

Standard Deviation

0.37

0.33

0.40

0.37

-

0.27

0.41

0.55

Standard Error

0.01

0.02

0.02

0.01

-

0.01

0.02

0.06

CHI-SQUARE
SIGNIFICANCE

<-------23.16-------> <---------.0--------> <-------------18.73------------>
99.9%*
.0%*
90.5%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q34 Page 157

Q34. When you think about the safety and security of using OC Transpo, which comes to mind first:
Base: Respondents who have used transit to get around Ottawa in the last six months
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

806
100.0%

387
100.0%

419
100.0%

806
100.0%

962

408

554

962

Security in terms of the
behaviour of those
around you.

372
46.2%

178
45.9%

195
46.4%

372
46.2%

Safety in terms of
traffic, circulation,
and accidents.

360
44.7%

178
46.0%

182
43.5%

360
44.7%

Both equally

73
9.1%

31
8.1%

42
10.1%

Don't know/Refused

22
2.7%

14
3.5%

1.9%

CHI-SQUARE
SIGNIFICANCE

8

73
9.1%
22
2.7%

-

-

-

387
100.0%

329
100.0%

86
100.0%

489

364

106

181
46.7%

153
46.3%

37
43.0%

178
45.9%

143
43.4%

38
44.5%

29
7.4%
10
2.5%

34
10.3%

11
12.4%

8
2.6%

3
3.3%

<--------3.14-------> <---------.0--------> <--------------3.4------------->
62.9%
.0%*
24.2%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q35 Page 158

Q35. For what purpose do you travel by car in Ottawa most often?
Base: Respondents who have not used transit to get around Ottawa in the last six months and travel by car at least once a week
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

666
100.0%

318
100.0%

511

218

347
100.0%

-

293

666
100.0%
-

511

637
100.0%

-

489

27
100.0%
-

20

Getting to and from work

333
50.1%

184
57.8%
C

149
43.0%

-

333
50.1%

333
52.3%

-

-

For personal business
such as shopping,
banking, doctor
appointments, family
activities, pleasure and
entertainment.

294
44.2%

112
35.2%

183
52.5%
B

-

294
44.2%

270
42.5%

-

22
82.0%
F

Getting to and from
school

15
2.3%

8
2.4%

8
2.2%

Other

23
3.4%

Don't know/Refused

4
0.6%

CHI-SQUARE
SIGNIFICANCE

15
4.6%

8
2.3%
2

0.6%

2
0.6%

-

15
2.3%

14
2.2%

23
3.4%

19
3.0%

4
0.6%

3
0.5%

-

1
4.0%
4
14.0%
1
3.7%

<-------21.16-------> <---------.0--------> <-------------37.53------------>
100.0%
.0%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q36 Page 159

Q36. What are the reasons you travel mostly by car in Ottawa rather than using public transit?
Base: Respondents who have not used transit to get around Ottawa in the last six months and travel by car at least once a week
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
Car is more convenient
Car travel time is
faster

661
100.0%

313
100.0%

507

214

347
100.0%
293

409
61.9%

199
63.6%

210
60.4%

168
25.4%

89
28.3%

79
22.8%

-

661
100.0%
-

507

631
100.0%
484

409
61.9%

390
61.8%

168
25.4%

158
25.0%

-

28
100.0%
-

21
18
65.0%
10
36.9%

Transit routing does not
serve my area well

113
17.1%

60
19.1%

53
15.3%

-

113
17.1%

107
17.0%

-

Transit does not suit my
schedule

55
8.3%

27
8.7%

28
7.9%

-

55
8.3%

54
8.5%

-

-

45

25
8.0%

20
5.6%

-

45
6.8%

45
7.1%

-

-

37
5.6%

15
4.7%

22
6.5%

-

37
5.6%

34
5.3%

-

4
13.5%

15

17
4.8%

-

32
4.8%

31
4.8%

-

17
4.8%

-

28
4.3%

27
4.3%

-

Use/need a car for work
6.8%
Easier to carry items/go
shopping
Transit is too expensive

32
4.8%

Transit service is not
frequent enough
Medical/health/age
reasons

4.8%

28
4.3%
25
3.8%

12
3.7%
7
2.1%

18
5.3%
b

-

25
3.8%

25
4.0%

-

-

8
2.6%

15
4.4%

-

23
3.5%

23
3.7%

-

I own/prefer a car/
dislike transit
(unspecified)

23
3.4%

2
0.8%

20
5.8%
B

-

23
3.4%

21
3.3%

-

Family reasons/I have
children

19
2.9%

Car/walking is more
direct/depends on the
distance/proximity

13
2.0%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

10
3.2%
5
1.6%
9
2.9%

12
3.6%
14
4.1%
b
4
1.2%

-

-

23
3.4%
19
2.9%
13
2.0%

21
3.3%
18
2.9%
12
1.9%

-

-

23
3.5%

23
3.4%

1
3.8%

You just don't like
public transit (the
feel, the people.etc.)

You have too many stops
to make along the way

5
19.2%

-

-

2
7.4%
1
5.0%
1
3.8%
1
5.0%

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q36 Page 160
(Continued)

Q36. What are the reasons you travel mostly by car in Ottawa rather than using public transit?
Base: Respondents who have not used transit to get around Ottawa in the last six months and travel by car at least once a week
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Car is more comfortable

13
1.9%

You don't feel safe on
public transit

10
1.5%

Car is reliable

9

You car pool and that
works better for you
Car is easier
(unspecified)

6
1.8%
4
1.4%

1.3%
Independence/freedom/
control

10
3.1%
c

9

4
1.2%

8
1.3%

3
0.9%

1.3%

8
1.2%

5
1.5%

-

13
1.9%

13
2.0%

-

-

4
1.2%

-

10
1.5%

10
1.6%

-

-

5
1.3%

-

5
1.4%

-

6
1.6%
3
1.0%

-

9
1.3%
8
1.3%
8
1.2%

8
1.2%

Car is used for personal
reasons/business
(unspecified)

7
1.1%

1
0.4%

6
1.7%

-

7
1.1%

Avoid having to wait for
the bus to arrive

7
1.1%

3
0.9%

4
1.2%

-

Car is used to visit
family/friends

7
1.0%

4
1.2%

3
0.9%

-

Avoid poor weather
conditions
Car is more flexible/
customized (unspecified)
Other

6
0.9%
4
0.6%

-

4
0.6%
37
5.6%

Don't know/Refused

3
0.9%
24
7.6%
c

9
1.3%

CHI-SQUARE
SIGNIFICANCE

2
0.8%

4
1.1%

-

-

4
1.2%

-

1
0.3%
13
3.8%

7
2.1%

5
1.5%

9
1.3%

Transit routing does not
service my destination/
car goes where I want/
need to go

Car is used for
recreational activities
(general)

2
0.8%

3
0.9%

2
0.6%

-

-

8
1.2%

9
1.4%

-

7
1.1%
8
1.3%
8
1.3%

-

2
6.6%

-

-

-

-

-

7
1.2%

-

-

7
1.1%

7
1.1%

-

-

7
1.0%

4
0.7%

-

6
0.9%
4
0.6%
4
0.6%

8
1.2%

-

5
0.8%
4
0.7%

-

37
5.9%

9
1.3%

9
1.4%

1
3.8%

-

-

-

-

4
0.6%

37
5.6%

3
9.7%
f

-

-

-

-

<-------51.08-------> <---------.0--------> <-------------49.13------------>
99.5%*
.0%*
99.2%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q37 Page 161

Q37. What specifically do you find more convenient about travelling by car?
Base: Respondents who have not used transit to get around Ottawa in the last six months and travel by car at least once a week and think car is more convenient
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

401
100.0%

194
100.0%

306

207
100.0%

132

174

It's there when want/
need it

219
54.6%

110
56.6%

109
52.8%

Car travel time is
faster

176
43.8%

78
40.0%

98
47.4%

Travelling by car better
suits my schedule

-

401
100.0%
-

-

306

383
100.0%
292

219
54.6%

204
53.4%

176
43.8%

169
44.2%

-

17
100.0%
-

-

13
14
79.5%
F
6
37.8%

117
29.3%

53
27.4%

64
31.1%

-

117
29.3%

113
29.5%

-

4
20.6%

32
8.0%

17
8.7%

15
7.3%

-

32
8.0%

29
7.5%

-

3
18.9%

Not having to wait for
transit

22
5.4%

13
6.7%

9
4.2%

-

22
5.4%

19
4.9%

-

3
17.1%

Easier to carry items/go
shopping

19
4.6%

7

12
5.6%

-

19
4.6%

18
4.6%

-

3.6%

1
6.3%

Avoid poor weather
conditions

17
4.2%

5
2.4%

12
5.9%

17
4.2%

17
4.4%

Door to door service/go
where I want to go/not
having to walk

Car is easier/more
convenient (unspecified)

16
4.0%

Car Pooling with others

12
3.1%

Departure/destination
points are poorly
serviced by transit

10
5.4%

5
2.6%

8
4.0%

12
2.9%

8
4.0%

-

12
3.1%

4
2.0%

-

12
2.9%

7
3.4%

5
2.2%

Parking is accessible/
convenient

10
2.4%

5
2.7%

5
2.2%

Car is more private/less
crowded
Can do other things;
read, music, text/
email...

1
8.1%

-

-

-

1
6.1%

-

-

10
2.4%

10
2.5%

-

-

5

-

10
2.4%

10
2.5%

-

-

2

7
3.6%

-

9
2.3%

9
2.4%

-

-

3
1.7%

6
2.7%

-

9
2.2%

-

-

9

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

11
2.8%

-

-

5

9
2.2%

12
3.2%

-

11
2.9%

2.3%

-

14
3.8%

-

11
2.8%

10

2.3%

16
4.0%

5

11
2.8%

2.4%

-

2.2%

Cost savings/less
expensive

Car is more comfortable

-

2.4%

1.0%

9
2.3%

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q37 Page 162
(Continued)

Q37. What specifically do you find more convenient about travelling by car?
Base: Respondents who have not used transit to get around Ottawa in the last six months and travel by car at least once a week and think car is more convenient
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Better temperature/
temperature control
within a car

8
2.1%

4
2.2%

4
2.0%

-

8
2.1%

8
2.2%

-

-

Independence/freedom/
control

7

4
2.2%

3
1.5%

-

7
1.8%

7
1.9%

-

-

1.8%

Medical/health/age
reasons

7
1.7%

-

7
3.2%

-

7
1.7%

7
1.7%

-

-

Family reasons/I have
children

5

4
1.9%

1
0.7%

-

5
1.3%

5
1.3%

-

-

1.3%

Car is safer

3
0.9%

1
0.5%

2
1.2%

-

3
0.9%

3
0.9%

-

-

Other

26
6.4%

11
5.8%

14
7.0%

-

26
6.4%

23
6.1%

-

2
12.5%

8
2.1%

7
1.9%

Don't know/Refused

8
2.1%

CHI-SQUARE
SIGNIFICANCE

5
2.7%

3
1.5%

-

-

1
6.3%

<--------24.4-------> <---------.0--------> <-------------16.35------------>
72.6%*
.0%*
25.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q38 Page 163

Q38. If you had to pick one factor that could influence your decision to use transit more than you do today, which of the following 3 scenarios applies to you
best:
Base: Respondents who have not used transit to get around Ottawa in the last six months and travel by car at least once a week and think car is more convenient
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

615
100.0%

292
100.0%

323
100.0%

470

199

271

Nothing could get you to
use transit: That is you
simply prefer traveling
by car or by other
means.

361
58.6%

175
60.1%

186
57.4%

More frequent transit
service: That is buses
or trains would need
come and go more often

134
21.7%

54
18.5%

80
24.7%

Faster transit service:
That is buses or trains
would get you to and
from destinations
faster.

121
19.6%

63
21.4%

58
18.0%

Don't know/Refused
CHI-SQUARE
SIGNIFICANCE

54
8.8%

28
9.6%

26
8.0%

-

615
100.0%
-

470

589
100.0%
449

-

24
100.0%
-

346
58.8%

-

134
21.7%

127
21.6%

-

6
26.7%

-

121
19.6%

116
19.6%

-

4
17.3%

-

54
8.8%

50
8.5%

-

19

361
58.6%

-

14
56.0%

4
15.7%

<--------4.21-------> <---------.0--------> <-------------1.71------------->
76.1%
.0%*
36.4%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q39 Page 164

Q39. How caring would you say OC Transpo employees are about their customers?
Base: Respondents who have not used transit to get around Ottawa in the last six months and travel by car at least once a week and think car is more convenient
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
5 - Very caring about
its customers
4 - Caring

407
100.0%

200
100.0%

207
100.0%

407
100.0%

301

131

170

-

301

67
16.4%

32
15.8%

35
16.9%

-

67
16.4%

204
50.0%

103
51.7%

100
48.5%

3 - Neither caring or
uncaring

85
20.9%

33
16.5%

52
25.2%
b

2 - Uncaring

32
7.8%

18
8.8%

14
6.9%

1 - Very uncaring about
its customers

-

-

204
50.0%

-

-

390
100.0%

-

15
100.0%

289

-

63
16.3%

-

198
50.6%

85
20.9%

81
20.8%

32
7.8%

30
7.7%

-

11
2
13.9%
6
39.2%

-

-

4
25.9%
2
12.0%

20
4.8%

14
7.2%
c

5
2.5%

-

20
4.8%

18
4.7%

-

1
9.0%

Don't know/Refused

263
64.5%

120
60.2%

142
68.7%

-

263
64.5%

249
63.8%

-

13
81.4%
f

Top 2 Box

270
66.4%

135
67.5%

135
65.4%

-

270
66.4%

261
66.8%

-

8
53.1%

Bottom 2 Box

52
12.7%

32
16.0%

20
9.5%

-

52
12.7%

48
12.4%

-

3
21.0%

3.4

Mean

3.7

3.6

3.7

-

3.7

3.7

-

Median

4.0

4.0

4.0

-

4.0

4.0

-

Standard Deviation

1.00

1.08

0.92

-

1.00

0.99

-

1.18

Standard Error

0.06

0.10

0.07

-

0.06

0.06

-

0.37

CHI-SQUARE
SIGNIFICANCE

4.0

<-------14.01-------> <---------.0--------> <-------------3.79------------->
94.9%*
.0%*
19.6%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q40 Page 165

Q40. In terms of being responsive to customer needs, would you say that OC Transpo is:
Base: Respondents who have not used transit to get around Ottawa in the last six months and travel by car at least once a week and think car is more convenient
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

479
100.0%

248
100.0%

231
100.0%

357

166

4 - Succeeding

58
12.2%

29
11.7%

29
12.7%

3 - Making an effort

318
66.4%

161
64.9%

157
68.0%

10

21
8.9%
b

2 - Not making an effort

31

-

191

6.5%

4.2%

1 - Failing

72
15.0%

48
19.2%
C

24
10.4%

Don't know/Refused

191
39.8%

72
29.2%

118
51.2%
B

Top 2 Box

376
78.6%

190
76.6%

186
80.7%

Bottom 2 Box

103
21.4%

58
23.4%

45
19.3%

479
100.0%
-

-

357

459
100.0%

-

343

19
100.0%
-

58
12.2%

57
12.3%

-

318
66.4%

307
66.9%

-

-

31
6.5%

30
6.4%

-

-

-

13
2
9.7%
11
56.1%
1
7.2%

72
15.0%

65
14.3%

191
39.8%

181
39.4%

-

376
78.6%

364
79.3%

-

13
65.8%

-

103
21.4%

95
20.7%

-

7
34.2%

-

-

5
27.0%
-

9
45.8%

Mean

2.8

2.7

2.8

-

2.8

2.8

-

Median

3.0

3.0

3.0

-

3.0

3.0

-

Standard Deviation

0.85

0.91

0.78

-

0.85

0.84

-

1.02

Standard Error

0.05

0.07

0.06

-

0.05

0.05

-

0.30

CHI-SQUARE
SIGNIFICANCE

2.5
3.0

<-------26.54-------> <---------.0--------> <-------------4.64------------->
100.0%*
.0%*
40.9%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q41 Page 166

Q41. What overall rating would you give to Ottawa's public transit service (OC Transpo)?
Base: Respondents who have not used transit to get around Ottawa in the last six months and travel by car at least once a week and think car is more convenient
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

546
100.0%

274
100.0%

410

184

272
100.0%

-

226

546
100.0%
-

410

520
100.0%

-

391

24
100.0%
-

18

5 - Very Good

59
10.8%

33
11.9%

26
9.7%

-

59
10.8%

54
10.4%

-

5
20.5%

4 - Good

249
45.6%

124
45.2%

125
46.0%

-

249
45.6%

242
46.5%

-

7
27.7%

3 - Neither good nor
poor

147
26.9%

77
28.0%

70
25.7%

147
26.9%

144
27.7%
H

2 - Poor

68
12.5%

1 - Very poor

26
9.6%

-

-

2
9.9%

42
15.5%
b

-

68
12.5%

62
12.0%

-

5
20.7%

-

23
4.2%

18
3.4%

-

5
21.2%
f

124
22.6%

119
22.9%

23
4.2%

14
5.2%

8
3.1%

Don't know/Refused

124
22.6%

46
16.8%

78
28.5%
B

Top 2 Box

308
56.4%

156
57.1%

151
55.7%

-

308
56.4%

296
56.9%

-

12
48.2%

Bottom 2 Box

91
16.7%

41
14.9%

51
18.6%

-

91
16.7%

80
15.4%

-

10
41.9%
F

3.1

-

-

4
14.4%

Mean

3.5

3.5

3.4

-

3.5

3.5

-

Median

4.0

4.0

4.0

-

4.0

4.0

-

Standard Deviation

0.98

1.00

0.97

-

0.98

0.95

-

1.50

Standard Error

0.05

0.08

0.07

-

0.05

0.05

-

0.38

CHI-SQUARE
SIGNIFICANCE

3.0

<-------15.18-------> <---------.0--------> <-------------33.62------------>
96.6%*
.0%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q42 Page 167

Q42. Which of the following overall characteristics do you think best represents OC Transpo:
Base: Respondents who have not used transit to get around Ottawa in the last six months and travel by car at least once a week and think car is more convenient
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

428
100.0%

199
100.0%

229
100.0%

-

428
100.0%

410
100.0%

-

17
100.0%

321

133

188

-

321

308

-

12

Safe and Secure

121
28.2%

60
29.9%

61
26.7%

-

121
28.2%

114
27.8%

-

7
40.4%

Convenient and Reliable

119
27.8%

63
31.9%

56
24.3%

119
27.8%

116
28.3%

36
18.2%

63
27.7%
b

100
23.3%

95
23.2%

35
17.6%

38
16.7%

-

73
17.1%

71
17.2%

-

5

15
3.6%

14
3.4%

-

242
56.5%

230
56.1%

-

Environmental
sustainability

100
23.3%

Low cost and affordable

73
17.1%

Superior Service Quality
Don't know/Refused
CHI-SQUARE
SIGNIFICANCE

15

-

2.3%

11
4.6%

-

3.6%
242
56.5%

121
60.9%

121
52.7%

-

-

3
16.9%
3
20.4%
3
16.0%
1
6.3%
11
65.1%

<--------9.53-------> <---------.0--------> <-------------2.36------------->
91.0%
.0%*
20.3%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q44 Page 168

Q44. What is the highest level of education you have completed?
Base: All
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

1,503
100.0%

Completed high school

Some college/university

Graduated college/
university
Post-graduate

Don't know/Refused
CHI-SQUARE
SIGNIFICANCE

783
100.0%

817
100.0%

686
100.0%

1,037
100.0%

332
100.0%

528

990

367

127
100.0%

1,502

639

863

974

5

3

2

4
0.5%

1
0.1%

1
0.4%

3
2.1%
FG
6
4.4%
F

Elementary school/less

Some high school

720
100.0%

138

0.3%

0.4%

0.3%

1
0.1%

22
1.5%

10
1.4%

12
1.5%

14
1.7%

8
1.2%

9
0.9%

8
2.3%

202
13.5%

100
13.8%

103
13.1%

127
15.5%
E

76
11.0%

117
11.2%

74
22.1%
FH

12
9.7%

62
18.8%
FH

6
4.4%

147
9.8%

70
9.7%

77
9.8%

102
12.5%
E

45
6.6%

78
7.5%

800
53.2%

368
51.1%

432
55.2%

408
50.0%

392
57.1%
D

601
58.0%
GH

143
42.9%

52
40.7%

326
21.7%

169
23.5%

157
20.0%

164
20.1%

161
23.5%

231
22.2%
G

45
13.5%

49
38.7%
FG

22
1.5%

11
1.5%

12
1.5%

11
1.3%

11
1.6%

16
1.5%

6
1.7%

1
0.8%

<--------3.55-------> <-------26.78-------> <------------128.34------------>
26.2%
100.0%
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q45 Page 169

Q45. What is your current job status?
Base: All
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

1,503
100.0%

722
100.0%

781
100.0%

814
100.0%

689
100.0%

1,040
100.0%

329
100.0%

127
100.0%

1,502

640

862

972

530

993

364

138

Employed Full Time

780
51.9%

427
59.1%
C

353
45.2%

412
50.6%

368
53.5%

574
55.2%
G

140
42.6%

62
49.0%

Employed Part Time

167
11.1%

62
8.5%

105
13.5%
B

102
12.5%
e

65
9.5%

102
9.8%

51
15.5%
F

14
11.0%

95
6.3%

46
6.3%

49
6.3%

88
10.8%
E

7
1.0%

20
2.0%

66
20.1%
FH

8
6.3%
F

48
3.2%

32
4.5%
C

16
2.1%

38
4.6%
E

11
1.5%

20
1.9%

19
5.8%
F

Student - Full Time

Unemployed and looking
for work
Stay at home

Retired

Don't know/Refused

CHI-SQUARE
SIGNIFICANCE

9
7.2%
F

49
3.3%

6
0.8%

43
5.5%
B

22
2.7%

27
3.9%

41
3.9%
G

6
1.7%

2
1.8%

364
24.2%

150
20.8%

214
27.4%
B

153
18.8%

211
30.6%
D

282
27.1%
G

47
14.2%

32
24.8%
G

14
1.7%

9
1.2%

13
1.2%

9
2.6%
h

1
0.5%

22
1.5%

9
1.2%

14
1.7%

<--------62.6-------> <-------94.64-------> <------------190.49------------>
100.0%
100.0%
100.0%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q46 Page 170

Q46. Do you work for the federal government or a federal agency?
Base: Respondents who are employed
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

934
100.0%

482
100.0%

74
100.0%

599

211

81

199
39.2%
E

104
24.3%

181
27.1%

88
46.6%
F

31
42.2%
F

No

631
67.6%

323
67.0%

308
68.1%

308
60.8%

323
75.7%
D

487
72.9%
GH

101
53.4%

43
57.8%

7
1.3%

7
1.6%

9
1.3%

2
1.2%

3
3.6%

7

7
1.5%

301

189
100.0%

144
31.9%

1.4%

594

668
100.0%

159
33.0%

14
1.4%

489

427
100.0%

303
32.4%

CHI-SQUARE
SIGNIFICANCE

406

507
100.0%

Yes

Don't know/Refused

895

452
100.0%

<--------.15--------> <-------23.57-------> <-------------31.8------------->
7.2%
100.0%
100.0%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q47 Page 171

Q47. Do you work for OC Transpo?
Base: Respondents who are employed
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
Yes
No

CHI-SQUARE
SIGNIFICANCE

947
100.0%

489
100.0%

906

412

3
0.3%

3
0.6%

944
99.7%

486
99.4%

459
100.0%
494
459
100.0%
b

514
100.0%
601

433
100.0%
305

676
100.0%
605

191
100.0%

76
100.0%

214

2
0.3%

1
0.3%

1
0.2%

2
0.8%

512
99.7%

432
99.7%

675
99.8%

190
99.2%

83
76
100.0%
g

<--------2.79-------> <---------.0--------> <-------------2.09------------->
90.5%*
2.8%*
64.8%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q48 Page 172

Q48. Do you have a driver's license?
Base: All
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

1,518
100.0%

726
100.0%

1,518

645

792
100.0%
873

823
100.0%
983

695
100.0%
535

1,049
100.0%
1,003

334
100.0%
369

128
100.0%
139

Yes

1,336
88.0%

655
90.2%
C

681
86.0%

670
81.4%

666
95.9%
D

1,014
96.7%
GH

219
65.4%

98
76.9%
G

No

182
12.0%

71
9.8%

111
14.0%
B

153
18.6%
E

28
4.1%

35
3.3%

116
34.6%
FH

30
23.1%
F

4
0.5%

3
0.4%

4
0.4%

3
1.0%

Don't know/Refused

7
0.5%

CHI-SQUARE
SIGNIFICANCE

5
0.6%

2
0.3%

-

<--------7.09-------> <-------75.78-------> <------------255.56------------>
97.1%*
100.0%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table REGION Page 173

REGION. Region of Ottawa.
Base: All
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL
Central

1,525
100.0

731
100.0

1,525

649

794
100.0
876

828
100.0
988

697
100.0
537

1,053
100.0
1,006

338
100.0
373

128
100.0
139

797
52.3%

375
51.3%

422
53.1%

474
57.3%
E

323
46.3%

490
46.6%

194
57.3%
F

108
84.2%
FG

West

134
8.8%

67
9.2%

67
8.4%

62
7.4%

72
10.3%
d

106
10.1%
gH

24
7.1%
H

4
3.0%

East

284
18.6%

135
18.4%

149
18.8%

149
18.1%

135
19.3%

212
20.1%
H

67
19.8%
H

South

128
8.4%

68
9.3%

60
7.6%

78
9.4%

50
7.2%

93
8.8%
h

29
8.7%

Rural

181
11.9%

86
11.7%

96
12.1%

64
7.8%

117
16.8%
D

152
14.4%
GH

CHI-SQUARE
SIGNIFICANCE

24
7.0%

4
3.3%
6
5.0%
6
4.5%

<-------1.888-------> <-------40.583------> <------------79.204------------>
24.4%
100.0%
100.0%

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q3_V2 Page 174

Q3_V2. In an average week, how may trips do you make by car?
Base: All
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

1,492
100.0%

716
100.0%

1,493

637

776
100.0%
856

806
100.0%
965

686
100.0%
528

1,039
100.0%
995

322
100.0%

126
100.0%

356

137

0

73
4.9%

30
4.2%

43
5.6%

62
7.7%
E

11
1.6%

5
0.5%

42
12.9%
F

26
20.8%
Fg

1

76
5.1%

39
5.5%

36
4.7%

65
8.0%
E

11
1.6%

12
1.2%

47
14.6%
F

16
12.8%
F

2

124
8.3%

60
8.3%

64
8.3%

88
11.0%
E

36
5.2%

51
4.9%

49
15.2%
F

24
18.7%
F

3

78
5.2%

38
5.3%

40
5.2%

52
6.4%
E

26
3.8%

42
4.1%

27
8.5%
F

8
6.6%

4

104
7.0%

43
6.0%

61
7.9%

76
9.4%
E

29
4.2%

50
4.8%

43
13.5%
Fh

10
7.8%

5

86
5.7%

50
7.0%
c

36
4.6%

52
6.4%

34
4.9%

55
5.3%

20
6.1%

9
7.5%

6

79
5.3%

30
4.2%

49
6.3%
b

50
6.2%

29
4.3%

47
4.5%

21
6.5%

11
8.9%
f

7

98
6.6%

44
6.1%

55
7.1%

42
5.2%

56
8.2%
D

83
8.0%
GH

13
4.2%
H

1
0.6%

8

47
3.2%

19
2.6%

28
3.6%

28
3.5%

19
2.8%

33
3.1%

11
3.4%

4
2.8%

9

9
0.6%

3
0.4%

6
0.8%

8
0.9%
E

1
0.1%

6
0.5%

2
0.7%

1
0.6%

10

122
8.2%

68
9.5%

54
7.0%

58
7.2%

63
9.2%

101
9.8%
G

11
3.3%

10
7.6%

11

1
0.1%

-

1
0.1%

1
0.1%

-

-

12

76
5.1%

39
5.4%

38
4.9%

33
4.1%

43
6.3%
d

62
6.0%
GH

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

1
0.2%
11
3.3%

3
2.6%

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q3_V2 Page 175
(Continued)

Q3_V2. In an average week, how may trips do you make by car?
Base: All
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Greater than 12

Don't know/Refused

CHI-SQUARE
SIGNIFICANCE

519
34.8%

255
35.6%

264
34.1%

191
23.7%

328
47.8%
D

491
47.2%
GH

24
7.4%
H

33
2.2%

15
2.1%

18
2.4%

22
2.7%

11
1.6%

14
1.3%

16
4.9%
FH

3
2.6%
2
1.6%

<--------17.6-------> <-------175.0-------> <------------545.72------------>
77.4%*
100.0%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q4_V2 Page 176

Q4_V2. Of the [Number from Q3] trips you take in an average week by car, how many of those trips are on the weekend, that is on Saturday and Sunday?
Base: Respondents who specified how many car trips they make per week
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

1,398
100.0%

674
100.0%

1,390

597

724
100.0%
793

735
100.0%
878

663
100.0%
512

1,017
100.0%
976

278
100.0%

99
100.0%

300

109

0

54
3.9%

30
4.4%

24
3.3%

34
4.6%

20
3.0%

29
2.8%

18
6.6%
F

7
6.9%

1

206
14.8%

87
12.9%

119
16.5%
b

140
19.1%
E

66
10.0%

106
10.4%

65
23.3%
F

35
35.0%
FG

2

364
26.0%

178
26.4%

186
25.6%

186
25.3%

177
26.8%

262
25.7%

80
28.7%

22
21.9%

3

112
8.0%

59
8.7%

53
7.3%

53
7.2%

59
8.8%

77
7.6%

25
8.8%

9
9.3%

4

299
21.3%

133
19.8%

165
22.8%

163
22.2%

135
20.4%

237
23.3%
GH

45
16.1%

15
14.8%

5

94
6.7%

53
7.8%

41
5.7%

38
5.1%

57
8.6%
D

76
7.5%
H

14
5.1%

4
3.8%

6

110
7.9%

53
7.9%

57
7.9%

52
7.1%

58
8.7%

90
8.9%
Gh

15
5.4%

5
4.8%

7

20
1.4%

11
1.6%

9
1.2%

9
1.3%

10
1.6%

15
1.5%

3
1.0%

2
1.6%

8

51
3.7%

22
3.3%

29
4.0%

17
2.3%

34
5.1%
D

45
4.5%
G

4
1.3%

2
2.0%

9

2
0.2%

2
0.3%

2
0.3%

-

10

47
3.4%

29
4.3%
c

18
2.5%

24
3.3%

23
3.5%

43
4.2%
G

4
1.6%

12

9
0.6%

5
0.8%

3
0.4%

5
0.6%

4
0.6%

8
0.8%

1
0.3%

Greater than 12

31
2.2%

14
2.1%

17
2.3%

11
1.5%

20
3.0%
d

27
2.7%

4
1.4%

-

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

1
0.1%

1
0.5%

-

-

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q4_V2 Page 177
(Continued)

Q4_V2. Of the [Number from Q3] trips you take in an average week by car, how many of those trips are on the weekend, that is on Saturday and Sunday?
Base: Respondents who specified how many car trips they make per week
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Don't know/Refused
CHI-SQUARE
SIGNIFICANCE

20
1.4%

12
1.7%

9
1.2%

8
1.1%

12
1.8%

17
1.7%

2
0.9%

1
0.6%

<--------16.5-------> <-------46.34-------> <-------------107.3------------>
77.7%*
100.0%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q7_V2 Page 178

Q7_V2. In an average week, how may trips do you make using transit?
Base: All
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

1,501
100.0%

720
100.0%

1,498

638

781
100.0%
860

811
100.0%
967

690
100.0%
531

1,036
100.0%

333
100.0%

126
100.0%

987

367

137

7
2.1%

57
45.1%
G

0

896
59.7%

404
56.2%

492
62.9%
B

236
29.1%

660
95.6%
D

829
80.1%
GH

1

97
6.4%

56
7.7%
c

41
5.3%

82
10.1%
E

15
2.1%

60
5.8%
G

8
2.5%

27
21.1%
FG

2

96
6.4%

48
6.6%

48
6.1%

92
11.3%
E

4
0.6%

50
4.9%

27
8.0%
f

19
14.8%
Fg

3

19
1.2%

10
1.4%

8
1.1%

19
2.3%

-

6
0.6%

12
3.5%
FH

1
0.5%

4

35
2.3%

20
2.8%

14
1.8%

35
4.3%

-

14
1.4%

17
5.1%
F

4
2.9%

5

17
1.1%

6
0.9%

10
1.3%

17
2.1%

-

2
0.2%

11
3.3%
F

4
2.8%
f

6

31
2.1%

14
2.0%

17
2.2%

31
3.9%

-

11
1.1%

15
4.6%
F

5
4.1%

7

9
0.6%

5
0.6%

5
0.6%

9
1.1%

-

2
0.2%

7
2.1%
F

-

8

33
2.2%

13
1.9%

19
2.5%

33
4.0%

-

10
1.0%

19
5.8%
Fh

3
2.4%

9

1
0.1%

1
0.1%

1
0.1%

-

1
0.1%

-

-

10

141
9.4%

83
11.6%
C

58
7.4%

134
16.5%
E

7
1.0%

35
3.4%

11

4
0.3%

3
0.4%

1
0.2%

4
0.5%

-

-

4
1.2%

12

37
2.5%

15
2.1%

22
2.8%

37
4.5%

-

2
0.1%

35
10.6%
F

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.

-

97
29.1%
FH

7
5.7%
-

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q7_V2 Page 179
(Continued)

Q7_V2. In an average week, how may trips do you make using transit?
Base: All
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
Greater than 12

87
5.8%

40
5.6%

46
5.9%

82
10.2%
E

4
0.6%

12
1.2%

74
22.1%
FH

1
0.5%

Don't know/Refused

24
1.6%

11
1.5%

13
1.7%

16
2.0%

8
1.1%

17
1.6%

5
1.5%

2
1.4%

CHI-SQUARE
SIGNIFICANCE

<--------19.5-------> <-------693.02------> <------------957.94------------>
85.3%*
100.0%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q8_V2 Page 180

Q8_V2. Of the [Number from Q7] trips you take in an average week using transit, how many of those trips are on the weekend, that is on Saturday and Sunday?
Base: Respondents who specified how many transit trips they make per week
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

599
100.0%

313
100.0%

666

29
100.0%

69
100.0%

229

354

79

143
50.0%

303
53.2%
E

8
26.6%

147
71.9%
GH

125
39.0%

36
51.3%
g

1

114
19.1%

66
21.0%

49
17.0%

97
17.0%

17
59.3%
D

35
17.3%

52
16.2%

26
37.8%
FG

2

95
15.9%

46
14.7%

49
17.1%

95
16.7%

-

9
4.6%

80
24.7%
FH

3

8
1.4%

2
0.6%

6
2.2%
b

8
1.4%

-

1
0.3%

8
2.4%
F

-

4

42
7.0%

20
6.5%

21
7.5%

42
7.3%

-

6
2.9%

35
10.9%
FH

1
1.2%

5

9
1.6%

4
1.3%

5
1.8%

8
1.4%

1
4.8%

2
1.1%

7
2.2%

6

8
1.3%

3
0.9%

5
1.8%

8
1.4%

-

-

8
2.4%

-

7

1
0.1%

1
0.3%

1
0.1%

-

-

1
0.3%

-

8

8
1.3%

4
1.1%

4
1.5%

5
0.9%

3
9.3%

3
1.3%

10

1
0.1%

1
0.3%

-

1
0.1%

-

-

1
0.3%

-

12

1
0.1%

-

1
0.3%

1
0.1%

-

-

1
0.3%

-

2

-

Don't know/Refused

6
1.0%

CHI-SQUARE
SIGNIFICANCE

2
0.8%

16

322
100.0%

168
53.6%

0.3%

650

205
100.0%

311
51.9%

-

358

570
100.0%

0

Greater than 12

308

286
100.0%

2

2
0.3%

-

0.5%

2
0.7%

4
1.2%

5
0.9%

1
3.6%

2
0.8%

4
1.4%

4
1.3%

6
8.8%

-

1
0.9%

-

<--------11.1-------> <-------56.91-------> <------------110.64------------>
47.9%*
100.0%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

OC  Transpo  Customer  Survey  (Fall  2013)  -­‐  Valid  Responses  
 
Table Q18_V2 Page 181

Q18_V2. Of the [Number of] total trips you make in an average week using OC Transpo, how many are on express routes?
Base: Respondents who have used transit to get around Ottawa in the last six months and who specified how many transit trips they make per week
Banner 1

Transit Use
Gender
Last Six Months
Primary Travel Mode
===================== ===================== ================================
TOTAL
Male
Female
Yes
No
Car
Transit
Other
---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
TOTAL
UNWEIGHTED TOTAL

562
100.0%

290
100.0%

644

298

272
100.0%
346

562
100.0%

-

644

185
100.0%
-

219

315
100.0%

59
100.0%

347

74

0

399
71.0%

203
69.8%

196
72.3%

399
71.0%

-

136
73.5%
G

204
64.8%

56
94.6%
FG

1

36
6.3%

18
6.2%

18
6.6%

36
6.3%

-

22
11.7%
GH

12
3.8%

2
3.4%

2

18
3.1%

8
2.7%

10
3.6%

18
3.1%

-

6
3.4%

10
3.2%

1
2.0%

3

8
1.5%

6
2.1%

2
0.8%

8
1.5%

-

1
0.7%

7
2.2%

-

4

16
2.8%

8
2.7%

8
2.9%

16
2.8%

-

6
3.3%

10
3.1%

-

5

14
2.5%

8
2.7%

6
2.2%

14
2.5%

-

2
1.3%

11
3.6%
f

-

6

9
1.7%

3
1.0%

7
2.4%

9
1.7%

-

-

9
3.0%

-

7

2
0.4%

2
0.8%

2
0.4%

-

1
0.4%

1
0.4%

-

8

9
1.6%

5
1.8%

4
1.4%

9
1.6%

-

3
1.5%

7
2.1%

-

9

3
0.5%

3
1.0%

3
0.5%

-

-

3
0.9%

10

42
7.4%

24
8.2%

18
6.6%

42
7.4%

-

6
3.5%

35
11.2%
F

12

2
0.4%

2
0.5%

1
0.2%

2
0.4%

-

-

2
0.7%

0.8%

4
1.2%

1
0.2%

4
0.8%

1
0.8%

3
0.9%

29
5.2%

10
3.6%

19
6.9%
b

29
5.2%

11
6.2%

16
5.1%

Greater than 12
Don't know/Refused

CHI-SQUARE
SIGNIFICANCE

-

4

-

-

-

2
2.7%

<--------15.0-------> <---------.0--------> <-------------56.79------------>
69.3%*
.0%*
100.0%*

Comparison Groups: BC/DE/FGH
Independent T-Test for Means, Independent Z-Test for Percentages (unpooled proportions)
Uppercase letters indicate significance at the 95% level.
Lowercase letters indicate significance at the 90% level.
"*" Denotes Chi-Square where at least one cell has an expected value of less than 1
or more than 20% of the cells have an expected value of less than 5.

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