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Regional Programme on Social Protection and Prevention of Human Trafficking

Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Published by:Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion Regional Programme on Social Protection and Prevention of Human Trafficking Deutsche Gesellschaft fr Internationale Zusammenarbeit (GIZ) GmbH Bul. Kliment Ohridski br. 43 1/3 1000 Skopje, Macedonia T E I I + 389 32 88 770 sppht@giz.de www.giz.de www.htsocialprotection.org

Programme Manager: Ms. Katrin Adams

Preparation: Ms. Natalija Spasovska, Ms. Biljana Dijanisieva Proofreading: Ms. Biljana Dijanisieva

Partnering for Sustainable Social Services

23rd - 27th of September 2013, Layout and Design: Alexandar Prilepchanski Jahorina, Bosnia and Herzegovina

Place and date of publication: Skopje, Macedonia, February 2014

Regional Programme on Social Protection and Prevention of Human Trafficking

Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Introduction Part I: Trafficking Victims Reintegration Programme (TVRP) Annual Partners Meeting Working Group 1: Fundraising with the private sector Working Group 2: Mobilising local communities, donors and governments Working Group 3: Social Enterprises

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Contents

Part II: Opportunities for Cross-Sector Partnerships


Possibilities for Cross-Sector Partnerships in the context of anti-trafficking work

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Day 1
Key Note Speech Cross-sector Partnerships as a win-win formula for Businesses, NGOs and Governments Panel 1: What makes a Good Business Case Why and when to invest in Social Initiatives Good practice: Vodafone Foundation, Albania Good practice: Erste Bank a.d. Novi Sad, Serbia Good practice: Sharrcem, Kosovo Good practice: Komercijalna Banka a.d. Skopje, Macedonia Panel 2: Ideas are Great, but What About the Context? Municipality of Zenica and NGO Medica NGO Izbor, Macedonia, Mr. Sokrat Mancev National Employment Agency, Serbia, Ms. Koviljka Tisma

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Day 2
Presentation Models & Mechanisms for Cross-Sector Partnerships Working Groups Feedback Next steps ANNEX I ANNEX II Presentations ANNEX III Participants

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Regional Programme on Social Protection and Prevention of Human Trafficking

Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Introduction
In the past years the NGOs which were supported through the Trafficking Victims Re/integration Programme (TVRP)1 in the Western Balkans met each year. The meetings were an opportunity to share the latest development in the respective countries and to discuss about challenges faced in the daily work as well as possibilities to overcome these. This years meeting was dedicated to the topic of how to find ways to improve and support the financial sustainability of services for potential and identified victims of human trafficking. A commonly shared challenge in a region, where the commitment of bilateral and multilateral donors as well as from international NGOs decreases and state budgets are tight. Having in mind the complexity and the multitude of approaches towards sustainability of social service provision, this years meeting differed from previous meetings conceptually: it was meant to serve not only as a platform for reecting on the latest developments in anti-trafficking, but moreover, to discuss possibilities of how to continue with the work beyond donor support. Therefore, the Sustainability Week was divided in two parts: the first days were exclusively dedicated to a discussion among NGOs, especially on models of social enterprises and of fundraising, which could be used in the work context of the TVRP NGOs. The second part of the week involved also participants from the public and the private sector. Together with the NGOs they explored the potential of cross-sector partnerships in the context of anti-trafficking work. We believe that the commitment and the support of many stakeholders are needed to make social services for victims of human trafficking and other vulnerable groups sustainable. We hope we were able to contribute positively to bringing people from different sectors together, combining efforts and finding solutions. Sincerely, GIZ SPPHT2 & King Baudouin Foundation
Katrin Adams Programme Manager at GIZ SPPHT Fabrice de Kerchove Project Manager King Baudouin Foundation

1 Trafficking Victims Re/integration Programme (TVRP) is an initiative of the King Baudouin Foundation that aims to support sustainable reintegration of trafficked persons, build NGO capacity in this sector, encourage cooperation and synergies with government agencies and contribute to a systematic approach to monitoring and evaluating reintegration services. Since 2007, funding has been granted to 13 NGOs in 8 countries of Southeastern Europe. Since 2011, this project has been implemented in Albania, Bosnia and Herzegovina, Kosovo, Macedonia and Serbia with the support of and with the cooperation of GIZ (Deutsche Gesellschaft fr Internationale Zusammenarbeit). 2 The Regional Programme on Social Protection and Prevention of Human Trafficking (SPPHT) aims at fostering a renewed perspective and understanding of human trafficking as a societal challenge faced by all countries in the region. Our efforts include improving decentralized social services of governmental and non-governmental institutions catering to the needs of vulnerable groups and strengthening capacities of organizations dealing with social inclusion and integration programmes for persons affected by human trafficking.

Regional Programme on Social Protection and Prevention of Human Trafficking

Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Part I:
Trafficking Victims Reintegration Programme (TVRP) Annual Partners Meeting

Regional Programme on Social Protection and Prevention of Human Trafficking

Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Opening Ceremony
Ms. Saliha Djuderija, Assistant to the Minister of Human Rights in Bosnia and Herzegovina Ms. Saliha Djuderija welcomed the guests and addressed special thanks to the hosts of the Sustainability Week, the Deutsche Gesellschaft fr Internationale Zusammenarbeit (GIZ) GmbH and King Baudouin Foundation. Ms. Djuderija delivered a key note speech in which she gave an overview of the challenges faced by the whole region in the field of anti-trafficking, pointed towards the achievements over the last several years, in particular in Bosnia and Herzegovina, and concluded by expressing the support of the government of Bosnia and Herzegovina to the success of the future work of the TVRP partners. Besides the traditional briefing on the latest developments in the region in the field of anti-trafficking the event offered insights in three main strategies towards sustainable social service provision: Social enterprises, Fundraising with the private sector, Mobilising local communities, donors and governments. These strategies were introduced by the respective experts Mr. Zoran Puljic, representing MOZAIK Foundation, Ms. Daniela Keess, representing NGO CIRa, and Ms. Mia Vukojevic, Trag Foundation3. Following the introduction three working groups were established to review the experiences of NGOs regarding the respective sustainability strategies and to share some advice with them on the basis of practical examples from their work while supporting NGOs working in similar fields in the region.

Social Enterprise Fund


During the opening ceremony the organizing partners King Boudain Foundation and the Deutsche Gesellschaft fr Internationale Zusammenarbeit (GIZ) GmbH had the pleasure to launch the Social Enterprise Fund by introducing its aim and objectives over the upcoming two years. In addition participants were introduced to the implementing partner NGO MOZAIK as well the technical expert Mr. Dario Vins, responsible for implementation of the Fund and provision of expert advice.

3 Presentations can be found in ANNEX II

Regional Programme on Social Protection and Prevention of Human Trafficking

Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Working Group 1:
Fundraising with the private sector
Expert: Ms. Daniela Keess, CIRa, Macedonia Rapporteur: Ms. Stanislava Vidovic, GIZ SPPHT The discussion focused on three main issues: types of fundraising percentage of private sector donations in the overall NGO budgets and challenges faced by NGOs The experiences of the NGOs in this field range between having no experience to modest engagement with companies. The most frequent type of support received is in-kind and very rarely support has been provided as direct financial support. When it comes to support regarding beneficiaries it has been stressed that employment options for beneficiaries as well offering medical services for free are also a common type of assistance provided by the private sector. In terms of the budget share secured through company donations either financial or in-kind most NGOs mentioned that they have a very modest experience, which amounts only up to 5% of their overall annual budgets. Only one NGO reported that a significant 20% of the total budget was secured through company support, mostly by in-kind donations.

Challenges
#1 One of the greatest challenges faced by NGOs is the sensitivity of their work and the need to protect the identity of the beneficiaries. This, according to them, is not in line with business interests as companies require visibility of the donations they have made. This understanding is due to the fact that CSR and related philanthropy activities are still understood as hidden marketing in the region, but also it is an indicator of the need to educate and make NGOs aware of the fact that fundraising with the private sector should not be understood as charity, but rather as a strategic activity with an equal share of give and take on both sides. To overcome this challenge NGOs need to receive additional training and guidance. #2 Another problem is the uncertainties related to the legislation on tax relief. The legislation in most countries is considered either as lacking in terms of poorly designed incentive mechanisms or the administration of the donations is burdensome and time consuming. #3 Other challenges include problems with reaching out to the right people at the decision-making level, prejudices towards the target group, lack of awareness about the problem of human trafficking, etc.

Regional Programme on Social Protection and Prevention of Human Trafficking

Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Conclusion
Resulting from the discussion the NGO representatives concluded that transparency and open door policy are key factors for every successful fundraising activity. This would help the NGOs to position themselves as a trustworthy partner for the private sector.

Regional Programme on Social Protection and Prevention of Human Trafficking

Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Working Group 2:
Mobilising local communities, donors and governments
Expert: Ms. Mia Vukjevic, TRAG Foundation, Serbia Rapporteur: Ms. Rrezarta Jashari, GIZ SPPHT

Challenges
#1 The greatest focus of the discussion was directed towards the responsibility of governments in the region to finance social service provision to victims of human trafficking. Most governments support service provision only partially, thus hindering the long term planning of programs offered by these NGOs. #2 Tax incentives are again mentioned as a challenge as legislation in most countries does not motivate individual philanthropy. #3 With regards to fundraising at the community level, the stigma related to victims of human trafficking is perceived by the majority of NGOs as a hindering factor in their efforts to engage with the local communities.

Regional Programme on Social Protection and Prevention of Human Trafficking

Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Conclusion
The greatest challenge lies in the governments responsibility towards financial support of the provided services. In order to overcome this, NGOs proposed accreditation and standardisation of service provision to be implemented by the governments in the region. If the process is carried away in a transparent and credible manner t is expected to serve as a level playing field for all service providers, be it governmental or non-governmental institutions, improving cost efficiency and increasing outreach to more people in need.

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Regional Programme on Social Protection and Prevention of Human Trafficking

Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Working Group 3:
Social Enterprises
Expert: Ms. Vesna Bajshanski, NGO MOZAIK, Bosnia and Herzegovina Rapporteur: Mr. Fabrice de Kerchove, KBF The discussion focused on previous experiences of NGOs related to social enterprise, the challenges faced in the process of implementation and finally ideas for future social enterprises projects. The following table depicts the diverse experiences among the TVRP NGOs in the region. Most of them have had some kind of income generation activities. Majority of social enterprise activities fall under two main categories: production and selling of items/goods and service provision. Other income generation activities include in-kind donations, fundraising and fund for vocational training.

Table 1: Previous income generation experience

None Producing and selling items Makeup purses Jewellery workshop Fine art items Other Bagel shop Farm Fundraising In-kind donations Fund for vocational training Providing services Hair salon Renting space Internet caf Catering Car wash/Tire service Printing/Copying shop

2 8 2 1 1 2 1 1 1 1 1 8 3 1 1 1 1 1

Source: Own depiction on the basis of inputs received during the working group discussion.

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Regional Programme on Social Protection and Prevention of Human Trafficking

Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Impeding factors:
Businesses had to close because they didnt generate income No previous management/business experience Increasing competition Lack of capacity to run and manage the businesses properly

Social business or equivalent idea


Beauty shop Space will be rented from municipalities and initial operational costs will be covered by grants and/or donations. The NGO and the beneficiaries will be coowners. Embroidery shop The shop will make logos for a diverse range of clients: hotels, restaurants, hospitals, etc. Both professionals and beneficiaries will be employed in the shop. A market analysis already conducted by a marketing agency gave favourable results.

Production of linen items The shop will produce organic or eco linen bags, makeup purses, book covers and similar items, the sales of which will mostly be to donor organizations and projects. There are already 54 sewing machines available (24 in the centre, 30 in the field) with the capacity to produce 900 bags per day. The women beneficiaries that work in the shop will be trained and certified for production, earning approximately 2 BAM per bag. Second-hand shop Items will be collected and sold in the shop. The shop will employ one beneficiary (a young adult who recently left the shelter).

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Regional Programme on Social Protection and Prevention of Human Trafficking

Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Common challenges:
Ideas are seldom developed into business plans, and very few of them are implemented. There are no plans on how to make the businesses sustainable over a long period; NGOs are not clear on what they need to do in order to succeed. Low sales; better marketing needed. No specific SME regulation in (most of) the countries. One NGO has no developed ideas as they believe that social businesses are not suitable for everyone and beneficiaries should not be used to sustain the services of NGOs. One NGO is discouraged to start a new business after the bad experience they had in the past.

Printing T-Shirts The idea is to get away from the advocacy mind-set towards a business mode of thinking. The shop will work with organic materials which are cheaper than the fair-trade options but still ethical. Event management No additional details provided. Laundry and Dry cleaning service The service is fully registered as a business. It provides employment for 3-4 beneficiaries and equipment is purchased through foreign donations.

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Regional Programme on Social Protection and Prevention of Human Trafficking

Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Part II:
Opportunities for Cross-Sector Partnerships
The concept of Cross-Sector Partnerships
CSSPs are grounded on the logic of partnering between different sectors, pooling resources from various stakeholders and creating joint solutions for challenges and issues of common concern. Complex social issues such as human trafficking and social inclusion of potential victims definitely affect the whole of society and thus require multidisciplinary work when looking for long term sustainable solutions.

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Regional Programme on Social Protection and Prevention of Human Trafficking

Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

CSSPs acknowledge the fact that each sector organisation - be it an NGO, a company or a municipality - poses resources which are unique for the respective sector (public, private or NGO) and cannot be offered by any other. The advantage of CSSPs is that besides joining untapped resources it serves as a dynamic network advocating for solving complex problems which otherwise could be less likely to be solved on an individual basis. There are a number of international examples where companies, NGOs and state institutions joined forces with a specific focus on anti-trafficking. These examples include MICROSOFT Unlimited potential4 program a community learning curriculum implemented in cooperation with NGOs in the Asia-Pacific region aimed to enhance employability of potential and identified victims through trainings on computer technology.

Similar partnership projects are initiated by ECPAT-Body Shop campaign5 aimed to raise awareness for the importance of prevention programs among at-risk communities especially children and at the same time used to generate funds to support these programs. A few CSSP projects have been implemented in various social fields in the Balkan region but, unfortunately, not in the field of social re/integration of potential and identified victims of human trafficking. Therefore the GIZ-KBF initiative Partnering for Sustainable Social Services brought together stakeholders from the public, private and NGO sector, to jointly learn from international and local examples and to inspire new initiatives on the basis of powerful cross-sector partnership networks which will support financial sustainability of social re/integration services and strongly advocate for greater awareness on human trafficking.

4 More information on the program can be found here http://www.microsoft.com/philippines/citizenship/news3.aspx

5 More information can be found here: http://www.ecpat.net/TBS/en/about_campaign.html and at http:// www.ecpat.net/EI/Publications/Trafficking/Summary_Global_Child_Trafficking_for_Sexual_Purposes.pdf

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Regional Programme on Social Protection and Prevention of Human Trafficking

Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Day 1
Key Note Speech Cross-sector Partnerships as a win-win formula for Businesses, NGOs and Governments
Speaker: Dr. Barbara Dubach, engageability
The key note speech was delivered by Dr. Barbara Dubach from engageability a Centre of excellence for sustainable development and stakeholder engagement.

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Regional Programme on Social Protection and Prevention of Human Trafficking

Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

In her speech Ms. Dubach focused on todays challenges faced by society and businesses among which are also child labour, human rights and human trafficking. Many of those challenges cannot be met only by one actor, but instead need stakeholder engagement and partnerships. In her speech Dr. Dubach addressed several questions: Why is it important to engage with businesses? Why do companies engage with stakeholders? when they deal with sustainable development and what is expected from the stakeholders?

When identifying stakeholders organizations should keep in mind the following questions:
To whom does the organization have legal obligations? Who will be positively or negatively affected by the organizations activities? Who will benefit from the project? Who has been involved in the past when concerns needed to be addressed? Who can help the organization address specific impacts? Who would be disadvantaged if excluded from the engagement? Who are the most vulnerable, least visible and voiceless? Whose opposition could be detrimental to the success of the project?

What are the challenges in stakeholders engagement? Dr. Dubach also presented an approach for systematic and pro-active stakeholder engagement including three steps, of which situation analysis (identifying stakeholders and common issues) is perhaps the first and most crucial one. Only after this partners could eventually continue with developing a strategy, and a defined process of implementation and evaluation.

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Regional Programme on Social Protection and Prevention of Human Trafficking

Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Examples of successful partnership initiatives with a focus on anti-trafficking issue:

#2 Multisectoral partnership providing economic empowerment of victims of human trafficking Cross-sector partnerships in the area of human trafficking: Organizations: Confederation of Indian Industries (India), Nestl, Caf Coffee Day, ITC, National Institute of Fashing Technology, Bharat Petroleum Corporation Ltd. , International Institute of Hotel Management, Sinar Jernih Private Limited, Lanco Light Foundation, Hindustan Unilever Ltd. Dabur India, Taj Group of Hotels, Goa Chamber of Commerce and Industry. Objective: Trafficking prevention and provision of assistance to victims of trafficking through skills development and the enhancement of employment potential.

#1 Multisectoral partnership providing a sustainable awareness raising campaign solution September 2009, The Body Shop started a campaign together with ECPAT International (End Child Prostitution, Pornography and Trafficking) and local NGO partners around the world to Stop Sex Trafficking of Children and Young People. Body Shop stores are used to engage with customers and raise awareness through a petition (over 7 Mio. Signatures) and the sale of a special hand cream.

Results: Establishment of various economic enterprises Skills training in housekeeping and food and beverage retail management Employment opportunities to survivors of human trafficking

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Regional Programme on Social Protection and Prevention of Human Trafficking

Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Figure 1: Types of partnerships

Key challenges: Mobilization of resources Limited number of business sensitized to the issue of human trafficking Need for establishing models that can be scaled up and replicated Dr. Dubach also elaborated on the different types of partnerships and the benefits they offer, especially for the companies involved. Longterm benefits depend on the level of engagement and the relevance of the partnership activity to the specific business operations. The example of the Greenpeace and DKK Scharfenstein partnership shows a typical business opportunity type of partnership which resulted in product innovation based on the inputs and contribution from both partners organizations. Product innovation: Greenfreeze 20 years ago Greenpeace and DKK Scharfenstein who was about to go bankrupt developed the first HFC free refrigerator.

Source: Dubach, Barbara (2013). Cross-sector partnershipsas a win-win formula for Businesses, NGOs and Governments [slide 17]

Tips for partnership assessment Define the goal and scope of the partnership evaluation of potential projects Identify and select partners carefully work with highly legitimate NGOs or third parties Ensure internal support Engage the partner build the relationship Perform periodic evaluation

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Regional Programme on Social Protection and Prevention of Human Trafficking

Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Panel 1: What makes a Good Business Case Why and when to invest in Social Initiatives
Good practice: Vodafone Foundation, Albania
Panellist: Mr. Albi Greva, Executive Director Example of: how technology can be used in an innovative way to address social issues and engage the company with other stakeholders in an effective way. The effort goes beyond charity and philanthropy and into the area of social responsibility. Type of partnership: private business (Vodafone Albania supplying the technology), the civil sector (NGOs in charge of coordination and information sharing) and the governmental sector (police in charge of responding to calls and supporting the person in need). This is also a very good example of a business link between the CSR activities of a company and the companys business.

The Project: The project TecSOS uses mobile technology to support those at risk of domestic violence. It is a handset specifically designed for this purpose. If the person using it feels scared or threatened they press the central button on the handset, while it is still in their pocket or bag. This activates the TecSOS handset and it makes a rapid connection to the police. From the moment the call is picked up by the police it is being recorded and these recordings can be used as evidence in courts when prosecuting attackers. Through the TecSOS protocol when a handset is activated, the identity and the history of the user are immediately known to the police. The location of the user in the moment of activation is also known using GPS coordinates. All TecSOS activations are designated as high priority by the police and support is immediately deployed to the scene of the incident. Thus, the TecSOS technology allows emergency services to respond faster and more effectively to incidents of domestic violence.

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Regional Programme on Social Protection and Prevention of Human Trafficking

Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

How do victims know about this product? The project is not publicly announced. The information is spread through the NGO community and municipal structures. Trainings are also conducted by the NGOs and they are in charge of the administration of the project.

Click on the following links to access the two promotional videos related to this project. TecSOS - https://www.dropbox.com/s/4f1s695keuqlwc6/TecSOS-V1.mp4 ubtitle Angel Video - https://www.dropbox.com/s/bef0fe3fq3bqzys/Angel_with_English_subtitles3.mp4

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Regional Programme on Social Protection and Prevention of Human Trafficking

Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Good practice: Erste Bank a.d. Novi Sad, Serbia


Panellist: Ms. Mirjana Sakic Example of: a CSR activity connected closely to the business core of the company. The bank has created special customized loans that they offer to social enterprises targeting vulnerable groups (unemployed women over 50, unemployed young people, etc.). Thus, the bank provides economic empowerment to the vulnerable groups by meeting the specific needs of a narrow but emerging market niche. The companys CSR approach is put in a strategic framework for the companys governance based on investment in long-term and stable relations with all key stakeholders (in the case of Erste Bank a.d. Novi Sad those are employees, clients, and citizens in local communities). Interesting: Erste Bank started as a social enterprise.

Two types of partnerships:


Example 1 - Bilateral partnership: Company + NGO/small SE business The company approved several small-scale customised loans supporting small social enterprises. Additionaly, the bank is constantly purchasing products and services from these enterprises. Daj Daj Diapers employing women over 50; Bioldea soaps employing women from the Roma community and refugees; Milan Petrovic school from Novi Sad the school for children with disabilities with their 16 working centers; Ecobag the business is run by women refugees; LiceUlice street magazine supporting people (especially children) on the street;

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Regional Programme on Social Protection and Prevention of Human Trafficking

Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Example 2 - Multistakeholder partnership: private, public and civil sector. SuperSteps The bank teamed up with the National Employment Service in 2011 to launch a pilot project Superstep providing business startup loans and business training to unemployed young people. The bank developed a special loan programme for this purpose and with the partners established a comprehensive support for young entrepreneurs, offering them training and education, access to finance, and mentoring and aftercare support. So far, it has helped to start 15 enterprises employing 21 young people.

Figure 2: Super (Steps) partnership project

Source: Sakic, Mirjana (2013). What makes a Good Business Case Why and when to invest in Social Initiatives? [Slide 17]

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Regional Programme on Social Protection and Prevention of Human Trafficking

Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Good practice: Sharrcem, Kosovo6


Panellist: Mr. Yilber Burgija Insufficient municipal/state budget for: Example of: how a business can involve the local community more closely when developing their CSR strategy and activities. Type of partnership: private business (Sharrcem, Kosovo7) and the governmental sector (local government and local community). The project: The company established an Independent Local Advisory Board (ILAB) in the local community where their plant was located. The community Hani i Elezit: - - - - Unemployment 67% People under the poverty threshold >30% Lack of local businesses All business activities related to the cement plant - - - - Infrastructure Safety Environment Education

When the company tried to establish a Community Development Fund designed to invest in the community, they found a disconnect between the needs of the community and the areas where the company was intervening. Therefore, the company recognized the need to involve the community in the decision making process and for that purpose created the multi-stakeholder Independent Local Advisory Board in collaboration with the municipality. The Board makes unanimous decisions, thus ensuring ownership of the local community regarding projects supported by the Community Development Fund. It operates as a liaison between the community and the Company in order to streamline the support activities toward the local society.

6 *This designation is without prejudice to positions on status, and is in line with UNSC 1244 and the ICJ Opinion on the Kosovo declaration of independence. * 1244 . 7 *This designation is without prejudice to positions on status, and is in line with UNSC 1244 and the ICJ Opinion on the Kosovo declaration of independence. * 1244 .

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Regional Programme on Social Protection and Prevention of Human Trafficking

Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Figure 3: Local community advisory body

The benefits: - Transparency and direct involvement of KEY stakeholders. - The Local Advisory Board, based on a unanimous voting method, distributes funds to projects and actions for the benefit of the Local Community. - All the decisions made by ILAB will be executed by direct payments by Sharrcem to the provider. As examples: - 7.000 Euros / Reconstruction of the building of The Islamic Community - 10.150 Euros / Purchase of towns water supply aggregate (Hani i Elezit) - 1.000 Euro / Reconstruction of burned house roof (social case - individual request)
Source: Burgija, Yilber (2013). Sharrcem [Slide 4]

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Regional Programme on Social Protection and Prevention of Human Trafficking

Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Good practice: Komercijalna Banka a.d. Skopje, Macedonia Panellist: Mr. Andrej Jovkovski Example of: a companys long-term commitment in supporting vulnerable groups and working on a specific issue. Type of partnership: Project funding The Project: Women for Women providing psychiatric care for women that are victims of domestic violence The project was initiated and realized in cooperation with the Macedonian Platform Against Poverty (MPPS) a group of NGOs that work on poverty issues. It is fully funded by Komercijalna Banka. Goals: - Provide professional help to traumatized women that are victims of psychological and physical violence in their homes; - Raise public awareness; and - Draft a professional handbook for psychological treatment of women that are victims of domestic violence.

Figure 4: Project Women for women

Source: Jovkovski, Andrej. (2013) Corporate Social Responsibility at Komercijalna Banka AD Skopje [Slide 15]

The bank contributes to the project by: providing financial resources for the engaged psychotherapists donation of office equipment for the shelter centres gifts and personal attention for the victims on the International Womens Day (March 8th), as well as occasional visits and socialization with the victims and the shelters personnel promoting this painful topic in public appearances and lobbying for broader action

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Regional Programme on Social Protection and Prevention of Human Trafficking

Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Panel 2: Ideas are Great, but What About the Context?


Municipality of Zenica and NGO Medica
Partner #1: Municipality of Zenica, Bosnia and Herzegovina, Mr. Zijad Softic Partner #2: NGO Medica, Bosnia and Herzegovina, Ms. Irma Ahmic Bilateral partnership: the civil sector (NGO Medica Zenica) and the governmental sector (the municipality of Zenica). The project: Sustainable re/integration of marginalized groups of women, girls, children and victims of human trafficking through economic empowerment and comprehensive support. The municipality has given the NGO facilities for use and it cofinances their activities. Conclusion: The partnership proved as a win-win option for both the NGO and the municipality of Zenica. Even though the financial support was partial with regards to the overall budget costs of the shelter, the municipalitys support was provided on a longterm basis, thus enabling NGO Medica to a) decrease operational costs and to further expand and b) tailor service offered to its various beneficiaries groups.

On other side the municipality managed to ensure availability of this service to the community in a cost-efficient way by covering a certain budget share which is then matched by other donors secured by the NGO.

NGO Izbor, Macedonia, Mr. Sokrat Mancev


Multistakeholder partnership: the civil sector (NGO Izbor), local self-government (Municipality of Strumica), Ministry of Defence, religious community, donors. The project: Therapeutic community POKROV for people abusing psychoactive substances and hazards. Conclusion: The NGO works towards reaching self-sustainability. The Community POKROV functions as a social enterprise using the model: Heal + Rehabilitate + Prodece = Reintegration. The social enterprise has been provided with land and accommodation facilities by the Ministry of Defence. The rest of the equipment needed for the green house was purchase through donor grants. Parallel to this the Municipality committed itself to fully finance therapeutic treatments of a number of citizens from the city of Strumica. While receiving a standard psychosocial therapy the beneficiaries also work in the Communitys various small agricultural units. The profits go towards the financial sustainability of the Community.

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Regional Programme on Social Protection and Prevention of Human Trafficking

Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

National Employment Agency, Serbia, Ms. Koviljka Tisma


Bilateral partnership: the civil sector (NGO Atina) and the governmental sector (National Employment Agency). The project: Mediating the employment of vulnerable groups. Conclusion: The National Employment Agency supports the NGO in employing the victims of human trafficking. In cooperation with the NGO the Agency has a registry of such potential employers, they jointly provide trainings and the Agency mediates their employment. The Agency thus mediates between the three parties: employer, NGO, employee. The assistance of employment was provided through proactive mediation whereby the Agency used existing employment subsidy schemes having a more general focus in terms of target groups and made these accessible for identified victims. Thus the Agency managed to avoid the well-known risk of stigmatization which oftentimes is associated as a potential risk of various employment subsidy schemes exclusively designed for identified victims.

Figure 5: Victims of trafficking as registered with the National Employment Agency in Serbia.

Source: Tisma, Koviljka. (2013) National Employment Agency [Slide 11]

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Regional Programme on Social Protection and Prevention of Human Trafficking

Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Day 2
The second day of the conference was envisioned to serve as a reality-check exercise for all participants in order to assess whether, if at all, cross-sector partnerships could be a suitable approach when dealing with re/integration of potential and identified victims of human trafficking and if so, then how can social service providers, be it non-governmental or public, make the best possible use of these towards achieving long-term sustainability.

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Regional Programme on Social Protection and Prevention of Human Trafficking

Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Presentation Models & Mechanisms for Cross-Sector Partnerships


Presenter: Ms. Daniela Keess, NGO CIRa, Macedonia Ms. Daniela Keess focused on a number of key points which play an important role from the perspective of the private sector in establishing successful cross-sector partnership projects. Beyond philanthropy The rationale behind CSSP is not based on some fictional idea of collaboration and contribution to society, but rather on a sound logic by taking into consideration the drivers which motivate different sectors in their day-to-day business. Therefore, when engaging with the private sector it is important to have in mind the core business goals and to align these with the project idea. Some examples of core business goals include the following: To build sustainable operations To strengthen the local supply chain (e.g. investment in the education of the local communities where the business is located) Linking business with local markets Brand awareness Product/service promotion Reduce risk and reputation damage Beyond project based activity Making cross-sector partnership projects sustainable over time is a real challenge. Sustainability could be achieved by following these three principles: Equity Transparency and Mutual benefit While all three principles are important, mutual benefit can be singled out as the most crucial because it differentiates CSSPs from concepts such as philanthropy or charity donations. A key characteristic of partnership projects is that they have a mutual benefit for the involved sector organizations as opposed to philanthropy which implies a provider-recipient relationship. Moreover, transparency is essential in developing trustworthy relationships on a long-term basis. Further, it has been discussed that CSSP can take different forms such as informal working groups either at local or national/ international level, dedicated to a specific issue or a cause, but also some can become institutionalized and develop as legally registered foundations.

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Regional Programme on Social Protection and Prevention of Human Trafficking

Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Some examples include the following: On-going project based support Forums (either at local or national level) Funds (corporate funds usually dedicated to a single cause distribute among many NGOs or dedicated to various issues concerning a single community) 1.1. Plenary discussion The plenary discussion that followed was triggered by Mr. Pfeils recommendations aimed to give the audience food for thought when designing their cross-sector partnership strategy.

Recommendation #2 - Second important point is to look at possible hidden marketing strategies which might stand behind the interest for partnering of certain companies. A few examples were shared regarding the role of municipalities in partnerships. Some of the examples included a multi-stakeholder forum, partnership-based service provision to elderly people and project funding for an NGO dealing with vulnerable people.

Recommendation #1 - With respect to engaging with the private sector Mr. Pfeil explained that NGOs should think of the type of industry they would like to partner with. For e.g. engaging with the oil industry is not a good idea due to the fact that this might compromise their NGO mission as this industry is only interested in so called green washing due to the nature of their business.

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Regional Programme on Social Protection and Prevention of Human Trafficking

Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Working Groups
The results from the four working groups showcased a range of possibilities for cross-sector partnerships in terms of focus, goals and orientation. This context could be positively shaped by two main factors: Sensitization of specific sectors about the issue of human trafficking is crucial in securing involvement and ownership of any partnership project. In this regards the media and the private sector are singled out as a priority target group. Visibility of partnerships is expected to ensure sustainability because it corresponds to the main drivers of the private sector such as philanthropy, reputation, risk management and CSR.

Namely, the working groups that brainstormed project oriented activities illustrated the advantages of CSSP in prevention activities targeting potential victims as well as economic empowerment as a way to achieve sustainable reintegration of former victims. By contrast the groups focusing on strategic partnerships dealt with the broader context that needs to be in place before CSSP are initiated.

In principle all groups developed a good understanding of how cross-sector partnership project could be adapted in the context of anti-trafficking work. However, most participants still need to clarify CSSP as a distinct model from philanthropy or charity. A remaining impression is that CSSP could be easily misunderstood as a replacement for donor funding by both the NGOs and the public sector.

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Regional Programme on Social Protection and Prevention of Human Trafficking

Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Feedback
On the basis of the results of the evaluation the general impression is that participants expectations with regards to the Sustainability Week were fulfilled and it provided them with ideas, models and opportunities to further adapt the knowledge they gained in their day to day work. The feedback survey provides more detailed information on the needs for further support of social service providers. The list below displays priorities as identified by the participants themselves. Priority based needs for support: 1) Capacity building support through provision of trainings as well as tailor made workshops and expert advice for individual organizations 2) Access to networks and facilitation of cross-sector partnership initiatives (involving/sensitizing public and private sectors) 3) Field visits

Next steps
GIZ and KBF will continue their support in the follow up process on the basis of the results of the Sustainability Week as well as the priority areas identified in the evaluation. Support will be provided through various instruments and will be tailored according to the partner institution in the respective sectors.

Supporting TVRP social service providers The Social Enterprise Fund will be available only to TVRP NGO partners and will include both technical assistance and financial grants. While all TVRP NGO partners are eligible to receive technical assistance throughout the remaining two years of the program, only a selected number of NGOs will receive financial support for their social business plans.

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Regional Programme on Social Protection and Prevention of Human Trafficking

Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

The overall administration of the Social Enterprise Fund will be implemented through 6 phases:

Phase 1 - Program Launch (Dates: Sep 1 - Sep 30, 2013) Phase 2 - Business Idea Development (Dates: Dec 1, 2013 Apr 15, 2014) Phase 3 Selection (Date: Apr 22 - Apr 25, 2014) Phase 4 Awards (Date: May 1, 2014) Phase 5 - Business Planning (Dates: May 1, 2014 Nov 1, 2014) Phase 6 Implementation: Business Start-up (Nov 1, 2014 up to Nov 1, 2015)
Building Strategic partnerships between Municipalities, NGOs and businesses In the area of cross-sector partnerships our main beneficiaries would be institutions at central and municipal level and NGO partners. A selected number of leading private sector partners will indirectly benefit from the advisory services provided by GIZ.
1) Tailor made capacity building

In response to the priority areas as identified in the evaluation, GIZ SPPHT will provide technical assistance to the TVRP NGO partners by upgrading their knowledge on CSSP especially as it has been established that a considerable number of partner institutions still confuse the concept with philanthropy, charity donations and CSR.

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Regional Programme on Social Protection and Prevention of Human Trafficking

Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Capacity building will be tailored towards the following aims: to build up cooperation to companies and public institutions and to get fundraising and Cross-Sector-Partnership started for a real case. to establish a fundraising strategy which will guide the organization in future fundraising and cooperation efforts. to build up fundraising and communication structures in the organization. to facilitate exchange of experiences between participating CSOs.

2) Empowering municipalities to act as facilitators

However, it is of upmost importance for GIZ that social service provision to both potential and identified victims of human trafficking is not left in the hands of the NGO sector alone, but that state institutions, primarily municipalities take up a proactive role in this respect. Therefore, our focus in future crosssector partnerships will be even more strongly directed towards empowering our partner municipalities in exerting their role as facilitators of cross-sector partnership alliances at strategic level. Through the joint support of the CIM expert Ms. Daniela Keess and the respective GIZ SPPHT National Coordinators we will support and advice municipalities to frame measures aimed at re/integration of potential and identified victims of human trafficking in the broader context of cross-sector partnerships. Thus, municipalities will be able to create a more conducive local environment for long term sustainable solutions for vulnerable groups. GIZ SPPHT will support partner institutions in forming a proper understanding of CSSP in order to avoid a risk of confusing CSSP, in particular engagement with the private sector, as a second hand option in the absence or decreasing of donor support. We do believe that CSSP, if designed and implemented with a sense of ownership by all partner institutions, could serve as a sound platform for transition from the current donor dependent service provision towards a more sustainable and local community based support for vulnerable groups.

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Regional Programme on Social Protection and Prevention of Human Trafficking

Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

ANNEX I
Bosnia Project: Social Enterprise The Bosnian group project Social Enterprise Type: production of ecological bags Target group: former victims and women at risk of human trafficking Partners: Municipality providing facilities Opportunities:
 Municipality Increased employment rate among

Macedonia Project: Cross-sector Campaign: partnerships for prevention of human trafficking among street involved children. Goal: To create a joint fund for supporting the day care centre for street involved children exposed to risk of human trafficking. Partners: Municipality of Skopje could provide partial funds to support the day care centre. NGO Equal Access and NGO Open Gate will provide social services to the children and their families. The chain of Supermarkets TINEX could dedicate a percentage of the sale of bags in the chain as a contribution to the joint fund.

women at risk of human trafficking; Reduced poverty in the municipality; Preventing risk of re-trafficking for former victims; as a marketing material for their company;

 Business Increased reputation by purchasing bags  NGO improved sustainability by income generation.

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Regional Programme on Social Protection and Prevention of Human Trafficking

Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Serbia Project: Action Plan Step 1: Developing a strategy at municipal level (New Belgrade and City of Belgrade) for social welfare in the context of sustainability of service provision. Step 2: NGO CYI and Municipality of Belgrade will involve other local stakeholders to support the day care centres in New Belgrade. Step 3: Joint meeting between CYI, ATINA, New Belgrade, City of Belgrade and the National Anti-Trafficking Coordinator in Serbia with the purpose to improve the coordination between local and national level as well as NGO and public sector coordination. Step 4: Meeting with the Secretariat of Economy within the City of Belgrade as a link with the business community in Belgrade. Step 5: Coordination meeting between CYI and ATINA with the purpose of mapping available resources and drafting a plan on how to approach potential business partners. Step 6: Creating a cross-sector partnership network.

Kosovo8 and Albania Project: Cross-Sector Partnership Network Partner members: Municipalities Businesses NGOs Media Municipalities act as a facilitator of the network Step 1: Media promotion of the Cross-sector Partnership Network Step 2: Sensitization of the various interest groups (stakeholders) Identified risks: Public promotion of the network is seen as an incentive for attracting partners and for maintaining the network sustainable over time. However the exposure to public may be a risk for the security of former victims.

8 *This designation is without prejudice to positions on status, and is in line with UNSC 1244 and the ICJ Opinion on the Kosovo declaration of independence. * 1244 .

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Regional Programme on Social Protection and Prevention of Human Trafficking

Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

ANNEX II Presentations
Key Note Speech Cross-sector Partnerships as a win-win formula for Businesses, NGOs and Governments - Dr. Barbara Dubach, engageability https://www.dropbox.com/s/v654yy8mpl8l7du/Dr.%20Barbara%20Dubach%20-%20Key%20Note%20Speech.pdf Panel 1: What makes a Good Business Case Why and when to invest in Social Initiatives Vodafone Foundation, Albania, Mr. Albi Greva, Executive Director https://www.dropbox.com/s/4nkey9d0uman3wk/Mr.%20Albi%20Greva%2C%20Vodafone%20Foundation%20Albania.pdf Erste Bank a.d. Novi Sad, Serbia. Ms. Mirjana Sakic https://www.dropbox.com/s/msgzztpjoxpwy1u/Ms.%20Mirjana%20Sakic%2C%20Erste%20Bank%20Serbia.pdf Sharrcem, Kosovo9, Mr. Yilber Burgija https://www.dropbox.com/s/07b4ntal04p5d0x/Mr.%20Yilber%20Burgija%2C%20Sharrcem%20Local%20Advisory%20Board%20Project%2C%20Kosovo.pdf Komercijalna Banka a.d. Skopje, Macedonia, Mr. Andrej Jovkovski https://www.dropbox.com/s/0douzfdrwqk4q37/Mr.%20Andrej%20Jovkovski%2C%20Komercijalna%20Banka%2C%20Macedonia.pdf Panel 2: Ideas are Great, but What About the Context? Mr. Zijad Softic, Municipality of Zenica and Ms. Irma Ahmic, NGO Medica, Bosnia and Herzegovina, https://www.dropbox.com/s/pwz5hlcx86jg4ak/Medica_Zenica.pdf Mr. Sokrat Mancev, NGO Izbor, Macedonia https://www.dropbox.com/s/vuvn2tlemz2h32i/Mr.%20Sokrat%20Manchev%2C%20NGO%20Izbor%20Macedonia.pdf Ms. Koviljka Tisma, National Employment Agency, Serbia https://www.dropbox.com/s/perhneqn3ff4os4/Ms.%20Koviljka%20Tisma%2C%20NAE%2C%20Serbia.pdf Presentation Ms. Daniela Keess, NGO CIRa, Macedonia https://www.dropbox.com/s/3ixif80j9fwmopo/Ms.%20Daniela%20Keess%2C%20Businesses%20in%20CSSP.pdf
9 * This designation is without prejudice to positions on status, and is in line with UNSC 1244 and the ICJ Opinion on the Kosovo declaration of independence.

* 1244 .

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Regional Programme on Social Protection and Prevention of Human Trafficking

Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

ANNEX III Participants


Name and Surname 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Ms. Saliha Djuderia Ms. Irena Puzic-Penc Ms. Samira Huncek Ms. Irma Ahmic Ms. Sabiha Srna Mr. Dragan Jokovic Mr. Zoran Puljic Ms. Vesna Bajsanski Agic Mr. Zijad Softic Mr. Dragan Bozic Ms. Alma Berisalic Mr. Dario Vins Ms. Jasmina Dimiskova Rajkovska Ms. Sanija Burageva Mr. Socrat Mancev Ms. Daniela Keess Ms. Eleonora Panceva Nikolovska INSTITUTION Ministry of Human Rights and Refugees, Bosnia and Herzegovina Ministry of Human Rights and Refugees, Bosnia and Herzegovina Ministry of Security, Bosnia and Herzegovina NGO Medica, Zenica, Bosnia and Herzegovina NGO Zemlja Djece, Tuzla, Bosnia and Herzegovina NGO Otaharin, Bijeljina, Bosnia and Herzegovina Mozaik Foundation, Bosnia and Herzegovina Mozaik Foundation, Bosnia and Herzegovina Municipality Zenica, Bosnia and Herzegovina Municipality Bijeljina, Bosnia and Herzegovina ALMA&RAS Olovo, Bosnia and Herzegovina 49-FortyNine, Centre for Economic Solutions, Bosnia and Herzegovina NGO Open Gate, Skopje, Macedonia NGO Equal Access, Skopje, Macedonia NGO Izbor, Strumica, Macedonia NGO CIRa, Macedonia City of Skopje, Macedonia

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Regional Programme on Social Protection and Prevention of Human Trafficking

Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion
18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 Mr. Andrej Jovkovski Ms. Suzana Vasovska Mr. Nafi Saracini Ms. Sandra Dasic Ms. Koviljka Tisma Ms. Marijana Savic Ms. Milica Djordjevic Ms. Jadranka Gvozdenovic Ms. Spomenka Ciric-Jankovic Ms. Mirjana Sakic Ms. Milica Bajkic Ms. Dragana Ilic Ms. Tanja Bjelanovic Ms. Hamijet Dedolli Ms. Valbona Citaku Mr. Valbon Krasniqi Mr. Xhevat Aliu Ms. Dajana Berisha Mr. Yilber Burgija

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

Komercijalna Banka a.d. Skopje, Macedonia Supermarkets TINEXS, Macedonia EU Delegation, Macedonia Ministry of Home Affairs, Serbia National Employment Agency, Serbia NGO Atina, Belgrade, Serbia NGO CIM, Belgrade Serbia City of Belgrade, Serbia Municipality of Novi Beograd, Serbia Erste Bank a.d. Novi Sad, Serbia Holcim doo, Serbia Rockefeller Brothers Fund, Serbia TRAG, Serbia NGO PVPT, Kosovo10 NGO Hope and Homes for Children, Kosovo11 City of Pristina, Kosovo12 Municipality of Gjilan, Kosovo13 Forum for Civic Initiatives, Kosovo14 Sharrcem, Kosovo15

10, 11, 12, 13, 14, 15 * This designation is without prejudice to positions on status, and is in line with UNSC 1244 and the ICJ Opinion on the Kosovo declaration of independence. * 1244 .

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Documentation Sustainability Week on Protecting Victims of Human Trafficking and Improving Social Inclusion
37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 Ms. Brikena Puka Ms. Stela Tanellari Ms. Ardiana Kasa Ms. Jonida Dhroso Mr. Albi Greva Mr. Fabrice de Kerchove Ms. Rebecca Surtees Mr. Wolfgang Jessen Ms. Katrin Adams Ms. Tatjana Junuzagic Ms. Natalija Spasovska Ms. Rrezarta Jashari Ms. Stanislava Vidovic Mr. Vlatko Aleksovski Ms. Dubravka Milovanovic Ms. Biljana Dijanisieva Ms. Sarika Amruth Ms. Barbara Dubach Mr. Andreas Pfeil

Partnering for Sustainable Social Services


23rd - 27th of September 2013, Jahorina, Bosnia and Herzegovina

NGO Qendra Vatra, Albania NGO Different & Equal, Albania NGO Tjeter Vision, Albania Municipality of Vlora, Albania Vodafone Foundation, Albania KBF KBF / Nexus GIZ SPPHT GIZ SPPHT GIZ SPPHT GIZ SPPHT GIZ SPPHT GIZ SPPHT GIZ SPPHT GIZ SPPHT GIZ SPPHT GIZ SPPHT Engageability, Germany Dokeo GmbH, Germany

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