Ch 1 Introduction to the Field

True-False Questions

A business education is complete without an understanding of modern approaches to managing operations.

_____ _____ _____ _____ _____ _____

2. The concepts and tools of OM are widely used in managing other functions of a business. 3. ". Value is defined as uality di!ided by price. Operational planning and control decisions are short#term and narrow.

$. %n ser!ices& the shop floor may be called the front office& dining area& operating room& or passenger cabin& depending on the industry. '. (rederic) *. Taylor de!eloped scientific management. +. The goal of ,ust#in#time production is to achie!e low#!olume production using minimal in!entories of parts that arri!e at the wor)station ,ust as they are needed. -. %.O /000 certification standards play a ma,or role in setting uality standards for global manufacturers. /. The uality gurus include *. 1dwards 2eming& 3oseph M. 3uran& and 4hilip 5rosby. 10. Optimi6ing global supplier& production& and distribution networ)s is not an issue facing OM e7ecuti!es today.

_____ _____ _____

Multiple-Choice Questions _____ 11. Value added ser!ices include all of the following e7cept8 A. 9. 5. 2. _____ 12. %nformation 4roblem sol!ing .ales support .cientific management

Management decisions within the operations function are8 A. 9. 5. :ong#term decisions %ntermediate#term decisions .hort#term decisions

.ection One ; Operations .trategy and Managing 5hange



2. :ocation of the facility is critical.A4 5hapter 4age8 One " . <enry :. The acronym for the term that describes a program that aggressi!ely see)s to eliminate causes of production defects and a cornerstone of many manufacturers> production practices is8 A. 3%T (M. 2. 9. T?5 . 3uran (ran) =ilbreth :illian =ilbreth _____ 1$. 5. 5. Taylor in scientific management included all of the following e7cept8 A.2. 2irect customer in!ol!ement is essential. 5. _____ 13. 5o#wor)ers of (rederic) *. 9. They are tangible. _____ 1". 5ustomers are part of the production process. 2. 9. =antt 3oseph M. All of the abo!e All of the following describe ser!ices& e7cept8 A.

2. Badio fre uency identification CB(%2D . <ow to sol!e real world problems <ow to e7pand globally <ow many lines to pro!ide at the ban) teller@s window <ow many windows are needed in the fast food dri!e#through All of the abo!e _____ 1+. 9..mart factories All of the abo!e _____ 1-. 1.peciali6ation Outsourcing . 2. Badio fre uency identification 4ersonal computers 4agers 5ell phones 5hapter 4age8 One $ . 9. A systematic way of loo)ing at organi6ational processes can include8 A. *al#Mart& the giant E. 5. retailer& is re uiring its top 100 !endors to employ the technology of8 A._____1'. 5. 9. 5. 2. Aey trends in the future of operations management include8 A.. 1.

9. This information sharing can lead to a new trend of8 A. ( T T T T T ( T T ' 10. $. '. Optimi6ing global supplier& production& and distribution networ)s %ncreased co#production of goods and ser!ices Managing the customer@s e7perience during the ser!ice encounter Baising the awareness of operations as a significant competiti!e weapon Chapter 1 1. 5. ". +. ( 5hapter 4age8 One . 9. 5. -. They entered organi6ations through finance& strategy& or mar)eting They relied on others to mind the details of the actual wor) 9oth A and 9 Gone of the abo!e _____ 20. *hy do senior e7ecuti!es not understand operationsF A. /. 3. The %nternet has opened new ways for the customer to interact directly with a firm. 2. 2._____ 1/. 2.

12. 1". 20. 13. 1-. 1'.11. 1$. 1/. 2 2 A 9 5 1 1 A 5 9 5hapter 4age8 One + . 1+.