Contents

Brief Company Profile P-2 Executive Summary P-3 Candela Introduction P-4 Candela Highlights P-6 Candela Features Detail P-7 Which Candela Version suits your Business P-17

Brief Company Profile

Executive Summary
This document is a software product information guide for LumenSoft Technologies Product Candela. Candela is a brand name for the product which is an excellent and unmatched solution for Retail Operations Management. A brief description of the product introduces the reader to the product and major functionality and features are briefly explained.

Candela (Retail Management System) is a complete barcode enabled solution for managing the operations of small to mid sized retail business. Candela offers retailers a feature-set designed for dynamic and growing companies. Software can be enhanced and its versions can be upgraded with business growth. Candela facilitates easier barcode enabled POS functions, vendor management, customer management, inventory tracking and optimization, accounting, and business analysis. Candela is developed by a team of professionals having 45 man years of experience in retailing domain. Research has been conducted regarding the issues and problems of retail operations and solutions are designed which represent industry best practices. Candela has evolved during last NINE years of operation at leading retail stores (including many Retail Chain Stores of Top brands) The concept behind Candela is that the retailers can have immediate access to the right information. They can stay current with the changing information of any of the outlets (stores). Up to date information of inventory and sales is available at the desktop of the decision makers. LumenSoft Candela is available as two modules: Store Module and Back-Office. Candela RMS Store Module provides a complete retail solution that can be run as a stand-alone application in individual stores, as well as connected to the head office using Candela BackOffice. Candela RMS Back-Office Module equips retail chains or multi-store businesses to roll up and manage data for all stores from the head office. In Candela, different departments can be configured in one of the two ways. First configuration is called Standard configuration and is designed to manage the retail operations of grocery, cosmetics, pharmacy and other similar product lines. Second configuration is called Assortment configuration and is designed for retail management of garments, footwear and similar product lines. This configuration has extensive support for assortments and management of product sizes and colors. All entries and reports are available in easy to use matrix of products and sizes.

Candela Introduction

All standard POS hardware can be connected to Candela for managing the retail operations. Any standard Barcode scanner can be connected to Candela for scanning of barcodes. Data Collectors can also be connected to the system. Customer receipts can be printed by connecting retail receipt printers, thermal printers, laser printers, or ordinary dot matrix printers. Barcodes can be printed using special barcode printers or ordinary laser printers. Customer display or Pole display can also be connected to the system to show invoice details to the customers during product scanning. Cash drawer can be connected to the system which opens up automatically when a new invoice is generated by the system. Use of Candela guarantees significant improvement in sales to stock ratio. This means, a retail business can achieve existing sales levels with much less stocks thereby increasing profitability.

Candela is a powerful tool for management of inventory of retail chain stores. Its intelligent inventory distribution and optimization algorithms maintain the required inventory at stores. Stock transfers between stores is automated and centrally managed through head office. For retail chains, the data transfer from shops to the back office server (head office) is very simple and occurs with a click of a button. The data can be transferred using the internet. Shops can use slow speed dial up internet connection or can use DSL internet connections. Due to simplified and efficient data transfer options the management of retail chain operations becomes very easy.

Information Exchange between H.O and Branches

Local D atabase

Modem R etail O utlet

Local D atabase

Internet Connection Head Office Server

F ranchise O utlet

Local D atabase

C entral D atabase

Warehouse

Flexible product definition (add size & colours) Product Assembly Creation (Product Recipe or Bill of Material) Complete barcode enabled software (sales, purchase, stocks, audits, loyalty club) Invoice generation and point of sales (all retail hardware can be connected) Touch Screen Facility for POS Non-payment POS terminals for un-posted invoices Physical audits and stock takes Pilferage control at retail outlets and warehouses Extensive discount management support Inventory management and re-order levels Centralized management of retail chain operations One step data transfer from shops and warehouses Stock transfer and optimization algorithms Automated stock refilling at retail outlets

Franchise shops management

Candela Highlights

Supplier management and payable tracking Purchase order balance receivable tracking Customer loyalty program points redemption system Centralized messaging system between shops and head office User Access Security management Reverse logistics goods returned by customers in claims Product search facility at shops Multi-lingual support (Urdu, Arabic, English etc.) Communication module (SMS, Email) Comprehensive reports for business analysis Reports customization according to user needs

Flexible Product Definition

System provides options to define products and their attributes based on user preferences. A large number of user defined attributes can be assigned to products. Attributes can be hierarchical and linear. These product attributes are used to get reports for sales, order point, audit, and stocks.

Flexible SKU definition is available in Candela Flexible Code Length 3 to 15 Characters Product Code can be Numeric or Alpha-numeric Same style code with different sizes and colors Product prices can be different for different colors and sizes Product pictures can be attached and are available while making invoices

Product Assembly Creation (Product Recipe or Bill of Material)

Candela allows the users to define product assemblies. For each product assembly, its recipe or BOM can be defined
Cost changes in recipe is reflected in assembly cost User can assemble or disassemble product assemblies

Candela Features Detail

Complete Bar Code Enabled Software

The system uses a bar code reader to enter sales and transfer of different products. However manual entry is also possible. This ensures the integrity of data and reduces the chances of manual errors.

Facility of bar code generation from system Bar code style can be selected from the available templates Sales and returns through bar codes Physical audits through bar codes Stock dispatches and receipts through bar codes Support of Hand Held Scanners (data collectors) through out system

Invoice Generation and Point of Sales

Candela has an integrated point of sales terminal which facilitates all the operations to be performed by sales staff at retail outlets. Point of sales is very easy to use and can be operated by salesmen who may not be very educated.

Candela generates invoices for sales to customers. Shop staff can be restricted to change and view only limited number of previous sales invoices The system handles the customer sales and returns at the retail outlets Multiple point of sales terminals can be used at any retail outlet During clearance sales, the discounts are calculated by the system and invoice is generated accordingly

Touch Screen Facility for POS

Candela POS provides touch screen facility. This facility can be switched ON or OFF for each POS.

All numeric entries can be done through touch key pad Multiple Item Groups and products can be configured

Non-Payment POS Terminals

Candela provides mechanism to make bills or delivery-chalan using Non Payment Tills. These Bills when scanned at payment counters are automatically converted to Invoices. Non-payment Tills can be used to generate quotations

Invoice Templates can be made for frequently sold items Re-scanning of bills can be blocked

Daily Accounts Closing and Cash Reconciliation

Candela allows to install more than one POS terminal at shops. Cash reconciliation is done daily at close of business transactions. Candela helps to reconcile cash for the entire shop and also for each of the terminals.

Cash reconciliation checks cash sales, daily expenses, customer receipts, and vendor payments Daily reconciliation report is generated by the system System generates reconciliation for each point of sales (POS) installed. Also system keeps record of different shifts separately After accounts closing, shop staff can not change the accounting entries

Physical Audits and Stock Takes

The system stores the result of physical inventory checks and reports any discrepancies. It is possible to perform inventory check manually and enter the results or to carry out this action through bar code reader.

Candela allows to carryout physical audit of every Rack or Cabinet separately Candela makes its very easy to feed the physical audit data It is not mandatory to freeze the operations, until physical audit is finalized and approved The system allows the users to reverse the implementation of physical audits Hand held scanner (data collector) can be used for physical audits Physical audits can be carried out during the day along with sales and returns

Pilferage Control at Retail Outlets and Warehouses

If the owner of a business is not sitting at a retail outlet, pilferage control becomes a challenge. Candela enables the management to track the movement of goods at different retail outlets.

Reconciliation between head office and retail outlets is done by the system and differences, if any, are tracked within seconds.

Product audit to check the entire movement of stocks Re-conciliation capability to compare the head office and retail outlet records Daily movement and in-transit stocks tracking Analysis of wastage trends physical audit and stock movement

Extensive Discount Management Support

Candela provides a powerful discount management module to manage discounts. These discounts are automatically applied while making invoices.

Discounts can be applied to selected or all products Discounts can be applied to selected or all shops Discounts can be percentage discounts, flat discounts, fixed price discounts, invoice value discounts, quantity discounts Discounts are applied only during a given date range Discounts can also be configured for certain days of the week. For example, Tuesday and Thursday. On other days discounts will not be applied Discounts can also be configured for certain clock time. For example, from 3PM to 5PM. Discounts will be applied only for these two hours

Inventory Management and Re-Order Levels

In any retail business the key to success is to maintain a sales-to-stock ratio as high as possible. This means that we should be able to generate maximum sales with minimum stock. Inventory management enables the business to obtain a high service level with minimum stock-out (missed sales) cost.

Re-order level for every stock item (SKU) can be defined Re-order for same stock item may be different for different locations

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 Analysis of slow moving and fast moving products can be easily done Order point analysis can be done to check stock items above maximum levels and below minimum levels Automated adjustment of Re-order levels based on sales history

Centralized Management of Retail Operations

Availability of complete data regarding sales and stocks, at a centralized location, is essential for accurate and timely business decisions. Sales and stocks information from different retail outlets is made available at the head office. Similarly, stocks information of all warehouses is available at the head office.

Candela provides centralized data into one single, unified source Data from all warehouses and retail outlets is available at head office Centralized data helps in good decision making within the retail enterprise

One Step Data Transfer from Shops and Warehouses

Information transfer from shops and warehouses should be very simple, reliable, and one step process. This activity is to be done by salesmen and store in-charge, therefore, it should be very easy to perform. Candela makes this operation extremely simple and does not involve any one from head office. Salesmen can transfer the data to the head office with a click of a button.

Single-click Bi-directional data transfer from retail outlets and warehouses Extremely simple and efficient operation No head office involvement is required during data transfer Data transfer can be done over a phone connection (phone to phone) Data transfer can be done over the internet connection

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Stock Transfer and Optimization Algorithms

The system can handle the transfer of inventory from one branch to another. In such cases the inventory of the source is adjusted on dispatch, while the inventory of the destination is adjusted on receipt of the goods. The system keeps track of the inventory and stocks which are in-transit i.e. which are dispatched from one location but are not received by the other location.

Stocks are optimized across retail outlets based on shop priorities Automated transfers based on inventory re-order levels Excess Inventory stock outs based on inventory levels Season End stock outs All stock transfers take care of in-transit stocks

Automated Stock Refilling at Retail Outlets

One of the core strengths of Candela lies in the automated stock distribution ability. Candela enables the users to transfer the stocks to the retail outlets automatically. The system has information about the sales and inventory of retail outlets. Based on this information, the system generates stock transfer orders for all retail outlets.

Manually it is not possible to calculate what is required at each outlet Candela calculates the required quantities automatically according to inventory re-order levels Many Stock optimization algorithms are built in Candela to suit routine business needs Mismatch between the dispatched stocks and received stocks is handled by the system

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Franchise Shops Management

Candela enables the management to configure the retail outlets as company owned or franchised. For Franchised shops, the profit and expense sharing mechanism is defined. Franchisee account management becomes effortless and complete history is maintained.

Gross Revenue sharing ratio between owner and Franchisee Discount sharing ratio between owner and Franchisee Sharing of expenses between owner and Franchisee Sharing ratio for Member discounts

Supplier Management Module

The system has an integrated vendor module. This enables the users to manage the vendors and their accounts. Also there is a provision for direct purchases and consignment purchases.

Maintain vendor ledgers Generate Purchase Orders from System Create GRN (goods receipt notes) against the issued PO Tracking of balance receivable goods against POs Printing of Product pictures on Purchase Orders

Customer Loyalty Cards

User can manage loyalty club and issue membership cards through the system. Points earning and redemption system is available where points are earned during purchases and can be redeemed by customers later. Complete track of member purchases and buying pattern is maintained. Member communication is facilitated through system generated letters.

Ability to generate loyalty cards Points earning and redemption system Issue silver, gold and platinum cards to members Analyze member sales

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Centralized Messaging System

For a retail chain operation, all policies and instructions should be sent to all retail outlets. Because of geographical distance and different operating hours, the communication becomes very essential. Candela enables the business to carry out internal messaging along with a history.

Operation timings differ for retail outlets and head office A tool to communicate the policies and decisions of head office Two-way messaging between retail outlets (warehouses) and Head-office All communication is logged and available for future use

User Access Security Management

The system is secure and only authorized users can operate the system. There is a user access management system which allows access to the users to only those areas for which permission is granted to them. For example, a salesman may not be given the rights to inventory management section. Also, all the actions being performed by a user are logged and record is kept for any future use.

The administrator of the system can define system users. Only these users can use the software The administrator can make different user groups and assign different privileges to those groups. All users who are made part of a group will have the privileges associated with that user group The system has a logging mechanism. All the actions performed by the user, which change the state of the system, are logged. Later on, the user can see reports related to user activities

Reverse Logistics Goods Returned by Customers in Claims

Effective customer service should be provided to maintain a long-term relationship with the customer. If the customer complaints and claims about defective products are handled quickly, the relationship becomes stronger.

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 Ability to handle the customer complaints Customer complaints and claims against defective products Complete workflow is implemented

Product Search Facility at Shops

Sometimes a customer asks for a product which is currently not available at the store. This can result in customer dissatisfaction and missed sales. Candela enables the shop staff to look for product availability at other stores and warehouses.

Multi-lingual Support (Urdu, English, Arabic etc.)

Candela provides multi-lingual support. Both Left-to-Right and Right-to-Left languages are supported. User can edit the dictionary to suit his own requirements.

System language can be different from user languages Different users can have different languages for interface and messaging

Communication Module (SMS, Email)

Reports can be configured against a schedule. Then based on this schedule reports are emailed automatically to different system users. Scheduling can be done on daily, weekly, or monthly basis.

Selected reports can be scheduled for email delivery All Reports can be emailed on demand SMS can be generated for customers and suppliers System can generate SM S when invoice is made at POS

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Comprehensive Reports for Business Analysis

Candela provides a variety of reports to analyze sales, stocks, inventory movement etc. For all the reports a flexible criteria can be given by the user. Reports can be exported to excel or comma separated files for further analysis. Reports are divided into the following categories:

Sales Reports Audit Reports Purchase Reports Accounts Reports Franchise Reports

Stocks Reports Movement Reports Product Reports Customers Reports

Report Customization according to user needs

Candela allows the users to customized different reports to meet their own requirements. Information can be added or removed, appearance formatting can be done and those reports can be saved for future quick reference.

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LumenSoft Candela RMS Personal Edition

Which Candela version suits your business?

Lumensoft Candela RMS personal edition provides single-store retailers or wholesalers an easy-to-use, cost effective and complete software product that helps them perform all retail operations including sales, inventory management, purchase, stock takes, and customer management. Strong and comprehensive reporting provides decision support in all critical operations of the business. This application saves time and money by automating store operations at an affordable price. The solution can be integrated with LumenSoft Accounting Software (Lightwave) to make an integrated retailing and financial management solution.

purchase management including PO and GRN, and loyalty club. The solution can be integrated with Accounting Software (Lightwave) to make an integrated retailing and financial management solution.

LumenSoft Candela RMS Enterprise Edition

This version of Candela is an enhanced POS solution for small and mid-market retailers operating multiple stores and chains of stores. Candela Back-office is placed at the central location and all outlets and warehouses terminals are connected to this back-office using the Internet.It includes all functionality of professional edition and in addition it has got rich functionality to control and optimize stocks across the chain of stores. It offers functionality such as multidimensional inventory management, intelligent stock movement across different stores and warehouses, automated adjustment of reorder levels based on sales history, centralized messaging system. It can be customized and configured for specific business requirements, and is flexible enough to adapt to dynamic and challenging business requirements of retail chains. The solution can be integrated with LumenSoft Accounting Software (Lightwave) to make an integrated retailing and financial management solution.

LumenSoft Candela RMS Professional Edition

This version of Candela is a cost effective retail management POS solution for small and midmarket retailers or wholesalers operating multiple stores or chains of stores. Candela Backoffice is placed at the central location and all outlets and warehouses terminals are connected to this back-office using the Internet. It can be considered a scaled down enterprise edition with limited features of stock optimization. Due to its reduced cost it fits into budgets of small businesses and start ups. It offers functionality such as multi-dimensional inventory management, stock movement across different stores and warehouses, customized reporting,

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 Feature
For single stores or multiple independently operated stores Efficiently manage and track inventory within store, set three reorder levels for all items Automatically generate purchase orders based on reorder points and restock levels. Track the PO balance receivables Import items, all attributes of items, and supplier information from Microsoft Office Excel Manage multiple item dimensions - for example, color and size View sales, purchase, inventory, movement and audit information in dynamic reports Select and print barcodes for inventory items from available barcode templates, print barcode based on GRN, use pre-printed barcodes Perform Stock takes or physical audits using barcode scanners or hand held data collectors Integrate sales, customer receivable, vendor payables information with Accounting Software (Lightwave) Perform daily or shift wise cash closing for the complete shop or for each individual POS. Configure POS screens to meet specific business requirements Hold and retrieve the invoices to serve more than one customer simultaneously at the POS Split the payments at POS between cash and credit card

Personal Edition

Professional Edition

Enterprise Edition

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 Feature
Track the salesmen performance and give them incentives based on their sales Manage accounts receivables and accounts payables for credit sales to customers and purchases from suppliers Assign Role specific security to system users. Give user rights for different system screens and action buttons (new, update, delete, print, etc.) Improve cashier and other users accountability by tracking tasks performed by them Manage loyalty club or member club in the system. Set different discounts, analyze member sales, generate letters and labels, and print membership cards Memorize reports settings and create user defined reports Manage points earning and redemption system for customer purchases through loyalty cards Manage sales, inventory, and customer information across multiple stores Restrict each POS Till for selected departments. Sales invoice for other departments cannot be made on these POS Integration with Web Store product Manage pricing and promotions from the head office, set prices for future dates Transfer stock between warehouses and retail shops. Also move the stock between retail outlets Block the items for selected shops so that these are not included in stock transfer orders during stock movement

Personal Edition

Professional Edition

Enterprise Edition

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 Feature
Roll up the sales and stock information of all shops and warehouses to have a consolidated view at the head office Automatically distribute the stock amongst different retail outlets based on the reorder levels, current stocks, and shop priorities Enter received stock quantities or items different than the dispatched stocks. Resolve the differences through head office and auto-adjust inventories at the dispatch shops Auto adjust re-order levels for every item (SKU) and assortments based on the sales pattern for the selected period Lookup for product availability at other shops and warehouses by the shop sales staff Centralized messaging system between the head office and different shops and warehouses. Franchisee management and assigning the shops as franchised shops. Management of revenue, discounts sharing, and receivables Automated and Pre-scheduled data transfer facility between shops and head office Automated report scheduling and automated emails of reports to selected users on periodic basis Availability of selected product lines at selected shops Availability of selected reports through web interface

Personal Edition

Professional Edition

Enterprise Edition

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Customer Testimonials
We found this product well built because it keeps track of the stock in the head office and retail outlets as well. We are also monitoring daily sales activities with the help of daily data replicated feature from Shops to Head Office. The system manages stock transfers between the head office to retail shops and also between retail shops. Keeping in view the future prognosis, we are also using auto generated order sheets with the help of Candela Software.
(Jawad Musaddiq, Director)

Mushroom Kingdom
I have been nothing but pleased and excited with your services! In the past four years you have exceeded every expectation I had. I have nothing but praise for your technical & support staff. Not only are they extremely friendly, they are very knowledgeable and have always done everything they could to help us.
(Shehzad Elahi, Chief Executive)

I have never been a technology person but I knew enough to see that there existed tremendous room for growth by implementing a retail software solution. We were pleased to see that Lumensoft had a ready to implement product that needed barely any modification to run on our business. A few months after implementation I can get a current birds eye view of my business and can alter direction to focus on items that are selling well. I would definitely recommend Lumensoft to any retailer.
(Maria B. the founder and owner of the business)

EPCOT SHOES
I am Candela user for last 8 years and I admire its capabilities. I am using Candela to manage footwear retail and footwear wholesale business. Candela is really very helpful in increasing sales with minimum stock levels, through refilling the stock assortment levels and inventory remains updated always. It is also very helpful in managing stock dispatches. I strongly recommend Candela to all footwear retail chain and wholesale business for management of their sales, inventories, future planning, and accounts receivable positions of customers.
(Qamar Zaman Khan GM Marketing)

I have started using Candela few months back to manage my footwear and fashion items retail chain stores. Candela is the best of class available solution for managing footwear business. Candela has very good POS with all required functionality and is excellent at management of inventories. Stock distribution and cut size management makes the operations very easy and efficient. I encourage footwear retail businesses to go for Candela and stream line their operations.
(Ali Ashraf, Director)

LumenSoft Candela has played a key role in growth of our business. The automated stock distribution algorithm to outlets is fantastic for maintaining the required stocks at retail outlets. The stocks can be shuffled and moved between different locations with ease and complete audit trail. We have achieved substantial increase in our sales through analysis of trends and efficient stock management Shamoon Chief Executive

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