Test 1- Professional Comunication = covers the use of written and spoken language in work-related

contexts, between professionals, as representatives of an institution, or between professionals and lay persons, both parties being interested in fulfilling their practical tasks and goals. It follows that institutional communication is primarily purpose oriented. That is why whatever communication task is undertaken, asking the following six questions before we start will give our communication a better chance of success and make the task easier: - Why? (purpose) – Why am I communicating? What am I hoping to achieve? - Who? (audience) – Who exactly is my audience (personality, age, status)? What do they need to know? How are they likely to react to my message? - Where and When? The answers to these questions will help us find answers to - What? (content) – What exactly do I want to say? What do I need to say? What do they need to know? What information can I omit? What information must I include in order be clear, concise, correct, and complete? - How? – What tone and style should I engage to sound courteous and constructive?

Test 2- Management =refers to the process of leading and directing all or part of an organisation, often a
business, through the deployment and manipulation of resources (human, financial, material, intellectual or intangible). One can also think of management functionally, as the action of measuring a quantity on a regular basis and of adjusting some initial plan, and as the actions taken to reach one’s intended goal. Peter Drucker, the éminence grise of management theory, speaks about five main tasks of a manager: - to set objectives - to organise the activities by delegating responsibilities among employees - to motivate and communicate - to measure the performance of employees - to develop people Modern management as a discipline began as a branch of economics in the 19th century. Classical economists such as Adam Smith and John Stuart Mill provided a theoretical background to resource allocation, production, and pricing issues. About the same time, innovators like Eli Whitney, James Watt, and Matthew Boulton developed technical production elements such as standardisation, quality control procedures, cost accounting, interchangeability of parts, and work planning.

Test 3- Bussines Meetings=Meetings are an essential tool of management and supervision. Although some
people feel that meetings are a waste of time, when they are at their best, they are a place where people can be creative together, and where everyone’s perspective, knowledge and experience can be integrated. Meetings can be an important part of a process of coming up with innovative solutions to problems and new and better ways of doing things. To make every meting pay off it is essential that everyone play their role conscientiously.

Test 4- Professional Presentations=A presentation is a talk, usually to a group of people, in which
information is given. Presentations may have various purposes: to inform or describe, to instruct or explain, to persuade, convince or inspire, to entertain or amuse. The purpose of a presentation will determine the speaker’s approach to it. For example, if your objective is to influence the audience’s beliefs, attitudes or behaviour, you must appeal to logic or emotion by engaging a formal, apparently objective style for credibility or an informal, personal style for congeniality, respectively. Similarly, you must structure your talk by argument and back up your utterances with facts or engage vocabulary designed for vividness, interest, and engagement of emotions, respectively. To give an effective presentation, you need to go through the following processes:


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