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JOB OPENING RELIANCE RETAIL

The Opportunity As part of Service In char e in Trainin !SIIT" pro ra#$ they are %oo&in for S#art 'a%e 'ana e#ent ra(uates of )*+, - )*+. Batch$ /ho /ou%( %i&e to %earn an( ro/ in service in(ustry an( e0p%ore the opportunity to 1e part of %ifesty%e techno%o y retai%in 2

Can(i(ate Profi%e3 'BA ! 'ar&etin " Aca(e#ic Cre(entia%s3 Score( 4*5 or #ore in Gra(uation$ +)thth an( +*th Sa%ary co#pensation offere(3 ,24 Lacs CTC Per Annu# Jo1 Location3 Any/here in In(ia

Jo1 Purpose3
+2+ To 1e responsi1%e an( accounta1%e for Service 6e%ivera1%e in the Service Center an( Care Center an( to ensure custo#er satisfaction for the service ren(ere(2

)2
2.1 2.2 2.$ 2.) 2.+ 2.,

7ey Responsi1i%ities3
To establish and Maintain Service Center and comply with all service SOP set by ResQ To ensure Timely service Support to Customers to minimi!e call escalations and ma"imi!e Customer Satis#action %nsure compliance o# all Statutory &aws as may be applicable'#actories act labor acts( To motivate and mana*e team o# Service center and Care Center personnel To meet and e"ceed all operational and revenue tar*ets set #rom time to time To %iaison /ith store #ana er an( sa%es tea# $ for pro(uct an( support re%ate( issue

,2 ,2+

Jo1 6escription3 8inancia%3


-ctivities. Tas/s %nsure mana*ement o# operations towards achievement o# tar*eted revenues %nsure mana*ement o# operations towards optimi!ation o# cost

$.1.1 $.1.2

,2)

Operationa%3
-ctivities. Tas/s

$.2.1 $.2.2 $.2.$ $.2.) $.2.+

%nsure that demo and installation are carried out in line with customer0s e"pectations on a timely basis. %nsure compliance o# SOP #or Service center operations %nsure compliance o# all Statutory &aws'#actories act labour acts( %nsurin* remittance o# 1aily income in line with the *uidelines *iven %nsure whether all service center and care center personnel e"ploit Cross Sell.2p3sell Opportunities to meet revenue Tar*ets

$.2., ensure #ini#u# service inventory /hi%e ensurin #ini#a% Non 'ovin Spare an( #ini#i9e ca%% pen(in for non avai%a1i%ity of spares

,2,

Peop%e 6eve%op#ent3

-ctivities. Tas/s $.$.1 6eve%op peop%e strate ies an( ensure ac:uisition of the 1est of ta%ent in the in(ustry as re:uire( 1y the 1usiness $.$.2 Ensure (eve%op#ent of ta%ent 1y trainin $ coachin an( #entorin to achieve the re:uire( co#petency %eve%s an( 1etter pro(uctivity $.$.$ &ead en*a*e and motivate people #or better en*a*ement and enhanced productivity. ,2. Custo#er3

-ctivities . Tas/ $.). 1 Ensure #a0i#u# ca%% c%osure in the first visit $.). 2 Ensure #ini#u# nu#1er of repeat ca%%s $.). $ Ensure custo#er issue reso%ution process i#p%e#entation for achievin custo#er satisfaction an( retention $.). %nsure 4appy calls to all customer on re*ular basis and address any customer who ) are dissatis#ied

INTER;IE< LOCATION3 '='BAI

I8 INTERESTE6$ 7IN6L> APPL> ON A'AR?=NITE6<ORL62IN 'ENTIONING @RELIANCE RETAILA IN S=BJECT LINE


NOTE3 >O= NEE6 TO BE REA6> TO RELOCATE AN><BERE IN IN6IA2 NO OPTION AS PRE8ERRE6 LOCATION

CAREER SER;ICE 6EPART'ENT$ =NITE6<ORL6 SCBOOL O8 B=SINESS AB'E6ABA6 CA'P=S