Electrostatic Discharge and Grounding Cisco Best Practices

014874_11_2008 ESD Best Practices

© 2008 Cisco Systems, Inc. All rights reserved.

Cisco Confidential

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Implications of Poor Operational Practices
Poor Customer Experience
 Frequent system downtime  Long repair time  Slow availability of new function

Higher OPEX Costs
    Delayed benefits of innovation Lack of flexibility Function duplication Manual processes

Increased Unquantifiable Risk
 Unforeseen vulnerabilities  Security breaches  Data loss

014874_11_2008 ESD Best Practices

© 2008 Cisco Systems, Inc. All rights reserved.

Cisco Confidential

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000 $109.000 $18.High Availability – Average Cost of Impact Industry Financial Application Brokerage Operations Average Cost / Hour of Downtime (US$) $7.000 $183.000 $34.160.000 3 . Inc.000 Financial Media Retail Retail Transportation Entertainment Shipping Financial 014874_11_2008 ESD Best Practices Credit Card Sales Pay-Per-View Home Shopping (TV) Catalog Sales Airline Reservations Tele-Ticket Sales Package Shipping ATM Fees © 2008 Cisco Systems.000 $83.000 $137. All rights reserved.840.000 $108. Cisco Confidential $3.

7. Cisco Confidential 4 .12.000 volts Walking over untreated vinyl floor: Cumulative: Device failures / silent failures Latent: Failure over time 250 .35.500 .000 volts Unwinding regular tape: 9. Inc.000 volts Handling a vinyl envelope: 600 .000 volts 014874_11_2008 ESD Best Practices © 2008 Cisco Systems.15. All rights reserved.000 .6.Large ESD Charges Are Generated By: Types of ESD Damage to Electronic Products Catastrophic: Sudden and complete crash of the system Walking across inadequate carpet material: 1.000 volts Worker at an ungrounded bench: 700 .

Inc.Electrical Current Types First Type:  Current flows easily from / to metals and people  Can be grounded Second Type:  Electrical current does not flow easily  Plastics CANNOT be grounded  Typically very high charging 014874_11_2008 ESD Best Practices © 2008 Cisco Systems. Cisco Confidential 5 . All rights reserved.

Cisco Recommendations to Manage ESD and Secure Proper Grounding Installation Step by Step Cisco Best Practices 014874_11_2008 ESD Best Practices © 2008 Cisco Systems. Cisco Confidential 6 . All rights reserved. Inc.

All rights reserved. Inc. Cisco Confidential 7 .1 Define the Areas Where Network Products Are Handled or Installed Store Inspect Network Operations Center Receive 014874_11_2008 ESD Best Practices © 2008 Cisco Systems.

Inc.2 Identify Control Level Based on Level of Potential Exposure Store Mid Level II Network Operations Center High Level I Inspect Mid Level II Receive Low Level III High Level I Mid Level II Low Level III 8 014874_11_2008 ESD Best Practices © 2008 Cisco Systems. All rights reserved. Cisco Confidential .

Cisco Confidential High Level I 9 .3 Use Appropriate Symbols to Identify Areas Where Sensitive Items Will Be Handled High Level I Network Operations Center Network Operations Center High Level I 014874_11_2008 ESD Best Practices © 2008 Cisco Systems. Inc. All rights reserved.

Cisco Confidential 10 . Inc. All rights reserved.4 Prepare the Location – Make Sure the Building is Properly Grounded Earth Ground 014874_11_2008 ESD Best Practices © 2008 Cisco Systems.

Inc. All rights reserved.5 Ground Work Stations Where Network Products Are Physically Handled Ground Point Ground Point Ground Point Ground Point 014874_11_2008 ESD Best Practices © 2008 Cisco Systems. Cisco Confidential High Level I 11 .

6 Prepare Rack Room – Connect Properly to Earth Ground Earth Ground 014874_11_2008 ESD Best Practices © 2008 Cisco Systems. Cisco Confidential High Level I 12 . Inc. All rights reserved.

Cisco Confidential High Level I 13 . All rights reserved. Inc.7 Ground Work Stations Areas When Physically Handling Network Products •Example of Good (check mark) workstation 014874_11_2008 ESD Best Practices © 2008 Cisco Systems.

8 Ground Network Products According to Product Documentation Instructions A . Cisco Confidential Always 14 .Upper Floor Grounding / Signal Reference Grid 014874_11_2008 ESD Best Practices © 2008 Cisco Systems. All rights reserved.Grounding in an electronic equipment room with an existing grounding grid beneath the floor Building Steel Columns Power Center Network Product Welded – Bounding Strap Fake. Inc.

Inc.9 Ground Network Products According to Product Documentation Instructions B . All rights reserved.Grounding in an electronic equipment room without an existing grounding grid beneath the floor 014874_11_2008 ESD Best Practices © 2008 Cisco Systems. Cisco Confidential Always 15 .

Cisco Confidential .10 Use Resistive Grounding and Insulating Materials 100% Cotton Wheels Wrist Strap Foot Strap High Level I Mid Level II 16 014874_11_2008 ESD Best Practices © 2008 Cisco Systems. Inc. All rights reserved.

Cisco Confidential High Level I 17 . Inc. All rights reserved.11 Provide Appropriate Ground Paths to Avoid Generation and Accumulation of Static Floor mats / floor finishes insulating floor 014874_11_2008 ESD Best Practices © 2008 Cisco Systems.

Inc. Cisco Confidential Always Low Level III 18 . All rights reserved.12 Always Carry Sensitive Items Inside ESD Bags High Level I Mid Level II 014874_11_2008 ESD Best Practices © 2008 Cisco Systems.

All rights reserved. Cisco Confidential Always Low Level III 19 .13 Always Place ESD-Sensitive Items on a Protected ESD Surface Protected ESD mat High Level I Mid Level II 014874_11_2008 ESD Best Practices © 2008 Cisco Systems. Inc.

14 Touch ONLY If You Are Grounded or Your Body Static Charge Has Been Neutralized High Level I Mid Level II 014874_11_2008 ESD Best Practices © 2008 Cisco Systems. All rights reserved. Cisco Confidential Always Low Level III 20 . Inc.

All rights reserved.15 Touch ONLY If You Are Grounded or Your Body Static Charge Has Been Neutralized High Level I Mid Level II 014874_11_2008 ESD Best Practices © 2008 Cisco Systems. Cisco Confidential Always Low Level III 21 . Inc.

Inc. Always Pack Inside ESD Bags and Corrugated Product Boxes High Level I Mid Level II 014874_11_2008 ESD Best Practices © 2008 Cisco Systems. All rights reserved. Cisco Confidential Always Low Level III 22 .16 To Store or Ship.

For more information call Cisco Technical Support or visit cisco.com .