VERSION A Day 1 My name is Hakeem. I am a travel agent. This is what I did yesterday.

Monday 2nd September 2013 When I arrived at the office at 9am, I sat down at my desk and checked my emails. I had 16 new emails from customers who wanted me to hel them lan their travel. !t 1".1#am I had my first customers for the day, $ara and %a&i'. They wanted me to hel them lan their tri to (u)ai. I )ooked tickets and a hotel for them. I had lunch at 1* m and re lied to some of my emails. I had lenty of them+ !fter lunch, I had a hone call from Mr ,rown. He wanted to fly to $inga ore. We talked a)out all of the fun things to do in $inga ore. I left the office at -.." m and went home feeling like I needed a holiday+ Day 2 My name is Hai'al. I am a tour guide. This is what I did yesterday. Tuesday 3rd September 2013 !t /am I met a grou of 0a anese tourists at their hotel. They wanted to go on a sightseeing tour of ,andar $eri ,egawan. The tourists got on the )us at /.."am and I told them where we would )e going. I used the micro hone so that they could all hear me. We arrived at the $ultan 1mar !li $aifuddien Mos'ue 2am. This was our first sto in the tour. !fter that, we drove ast the Istana 3urul Iman. I told the tourists a)out the Istana. They were very interested and asked me many 'uestions. We then visited 4am ong !yer and had a short )oat ride around the stilt houses. We finally returned to the hotel at 11.."am and I said good)ye to the tourists. I went home and had some lunch. Day 3 My name is $ara. I am a hotel desk clerk. This is what I did yesterday. Wednesday 4th September 2013 When I arrived at the hotel at 1"am, there were some guests ready to check out. I collected their room keys, checked their rooms, and took their ayment. !fter that, it was 'uiet so I checked the room )ookings for the night. The hotel was fully )ooked. It wasn5t 'uiet for long+ I s ent the rest of the afternoon checking in guests. Most of them were e6hausted from travelling and wanted to rest. !t 6.-# m one of the guests com lained that their room was not clean and tidy. I called housekee ing and asked them to clean the room. I gave the guest a free drink voucher and a ologised to them. I finally went home at 1" m e6hausted from a )usy day. My feet were e6tremely sore+ Day 4 My name is $u&anna. I am a flight attendant. This is what I did yesterday. Thursday th September 2013 I arrived at the air ort at #am and went through the ass ort check. !fter that, I greeted the assengers as they )oarded the lane and hel ed them find their seats. !t 6.1#am the lane de arted from ,runei. I served )reakfast at /am. !t 2am I made sure all the assengers were seated for landing. 1ne assenger, a woman, would not sit down. I e6 lained that she had to sit down and ut her seat)elt on for her own safety. $he finally sat down+ The lane arrived in $inga ore at 2.."am. I said good)ye to the assengers and then tidied the lane.

VERSION ! Day 1 My name is Hakeem. I am a travel agent. This is what I did yesterday. Monday 2nd September 2013 I arrived at the office at 9am. I sat down at my desk and checked my emails. I had 16 new emails from customers who wanted me to hel them with their travel. !fter that, I talked to my first customers, $arah and %a&i'. They wanted to go to (u)ai. I )ooked tickets and a hotel for them. I had lunch at 1* m while I answered some of my emails. !fter lunch, I had a hone call from Mr ,rown. He wanted to go to $inga ore. We talked a)out all the fun things to do in $inga ore. I left the office at -.." m and went home. I felt like I needed a holiday+ Day 2 My name is Hai'al. I am a tour guide. This is what I did yesterday. Tuesday 3rd September 2013 My day started at /am. I met a grou of 0a anese tourists at their hotel. They wanted to see the interesting laces in ,andar $eri ,egawan. !t /.."am the tourists got on the )us. I told them where we would )e going. I used the micro hone so that they could all hear me. The first lace we went to was the $ultan 1mar !li $aifuddien Mos'ue. We got to the Mos'ue at 2am. !fter that, we drove ast the Istana 3urul Iman. I told the tourists a)out the Istana. They asked me many 'uestions. We then visited 4am ong !yer. We had a short )oat ride around the stilt houses. We finally got )ack to the hotel at 11.."am. I said good)ye to the tourists. I went home and had some lunch. Day 3 My name is $ara. I am a hotel desk clerk. This is what I did yesterday. Wednesday 4th September 2013 I started work at 1"am. When I arrived at the hotel, there were some guests ready to check out. I took their room keys and ayment from them. !fter that, it was 'uiet so I checked the room )ookings for the night. The hotel was fully )ooked. It wasn5t 'uiet for long+ I s ent the rest of the afternoon checking in guests. Most of them were tired from travelling and wanted to rest. !t 6.-# m one of the guests com lained a)out their room not )eing clean and tidy. I called housekee ing and asked them to clean the room. I gave the guest a free drink voucher and a ologised. I went home at 1" m e6hausted from a )usy day. My feet were very sore+ Day 4 My name is $u&anna. I am a flight attendant. This is what I did yesterday. Thursday th September 2013 I arrived at the air ort at #am and went through the ass ort check. I greeted the assengers as they )oarded the lane and hel ed them find their seats. !t 6.1#am the lane de arted from ,runei. I served )reakfast at /.1#am. !t 2am I made sure all the assengers were seated for landing. 1ne assenger, a woman, would not sit down. I told her that she had to sit down and ut her seat)elt on for her own safety. $he finally sat down+ The lane arrived in $inga ore at 2.."am. I said good)ye to the assengers and the tidied the lane.

VERSION " Day 1 My name is Hakeem. I am a travel agent. This is what I did yesterday. Monday 2nd September 2013 I got to the office at 9am. I turned on my com uter and read my emails. I then talked to some customers, $ara and %a&i'. They wanted to go to (u)ai. I )ooked tickets and a hotel for them. I had lunch at 1* m and answered some of my emails. !fter lunch, I talked to Mr ,rown. He wanted to go to $inga ore. We talked a)out the fun things to do in $inga ore. I left the office at -.." m and went home. I felt like I needed a holiday+ Day 2 My name is Hai'al. I am a tour guide. This is what I did yesterday. Tuesday 3rd September 2013 I started work at /am. I met a grou of 0a anese tourists at their hotel. They wanted to see the interesting laces in ,andar $eri ,egawan. !t /.."am the tourists got on the )us. I told them where we would )e going. The first lace we went to was the $ultan 1mar !li $aifuddien Mos'ue. We got to the Mos'ue at 2am. !fter that, we drove ast the Istana 3urul Iman. I told the tourists a)out the Istana. They asked me 'uestions. We then visited 4am ong !yer. We had a )oat ride. We got )ack to the hotel at 11.."am. I said good)ye to the tourists. I went home. Day 3 My name is $ara. I am a hotel desk clerk. This is what I did yesterday. Wednesday 4th September 2013 I got to the hotel at 1"am. The first thing I did was check some guests out. !fter that, it was 'uiet so I checked the room )ookings for the night. The hotel was fully )ooked. It wasn5t 'uiet for long+ I s ent the rest of the afternoon checking in guests. Most of them were tired from travelling and wanted to rest. !t 6.-# m one of the guests com lained that their room wasn5t clean and tidy. I called housekee ing and asked them to clean the room. I gave the guest a free drink voucher and said I was sorry. I went home at 1" m tired from a )usy day. My feet were sore+ Day 4 My name is $u&anna. I am a flight attendant. This is what I did yesterday. Thursday th September 2013 I arrived at the air ort at #am and went through the ass ort check. !fter that, I hel ed the assengers get on the lane and find their seats. !t 6.1#am the lane left ,runei. I served )reakfast at /.1#am. !t 2am I made sure all the assengers were sitting down for landing. 1ne assenger, a woman, would not sit down. I told her that she had to sit down and ut her seat)elt on. $he finally sat down+ The lane got to $inga ore at 2.."am. I said good)ye to the assengers and then tidied the lane.

VERSION # Day 1 My name is Hakeem. I am a travel agent. This is what I did yesterday. Monday 2nd September 2013 I went to work and looked at my emails. !fter that, I talked to $ara and %a&i'. They wanted to go to (u)ai. Then I had lunch. !fter lunch, I talked to Mr ,rown. He wanted to go to $inga ore. I went home. I felt like I needed a holiday+ Day 2 My name is Hai'al. I am a tour guide. This is what I did yesterday. Tuesday 3rd September 2013 I started work at /am. I took some tourists to see ,andar. !t /.."am we got on the )us. The first lace we went to was the $ultan 1mar !li $aifuddien Mos'ue. We got to the Mos'ue at 2am. !fter that, we drove ast the Istana 3urul Iman. We then visited 4am ong !yer. We had a )oat ride. We got )ack to the hotel at 11.."am. I went home. Day 3 My name is $ara. I am a hotel desk clerk. This is what I did yesterday. Wednesday 4th September 2013 I got to the hotel at 1"am. 7irst, I checked some guests out. !fter that, it was 'uiet. I checked the room )ookings for the night. The hotel was fully )ooked. It was not 'uiet for long+ I s ent the rest of the afternoon checking in guests. !t 6.-# m one of the guests said their room was not clean. I called housekee ing and asked them to clean the room. I went home at 1" m. I was tired and my feet were sore+ Day 4 My name is $u&anna. I am a flight attendant. This is what I did yesterday. Thursday th September 2013 I got to the air ort at #am. I said hello to the assengers. I hel ed them find their seats. !t 6.1#am the lane left ,runei. I gave out )reakfast at /.1#am. !t 2am I made sure all the assengers were sitting down. The lane got to $inga ore at 2.."am. I said good)ye to the assengers.

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