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BROOKE HORSLEY

7- 125 Sekura Cres . * Cambridge, Ontario * N1R 8B4 Phone (519) 998 -1867 * E-mail brooke_horsley87@hotmail.com

HIGHLIGHTS OF QUALIFICATIONS 5 yrs experience in customer service, and sales Excellent rapport with customers as a competent, knowledgeable and helpful professional Ability to work in a fast paced and challenging environment Desire to succeed whether in a team or alone Enjoy working with the public Hard working, fast, eager learner who is committed Ability to communicate with customers, suppliers, staff and management Dependable employee with proven reliability and excellent attendance

WORK EXPERIENCE Receptionist 2013 Tonyc Studio, Cambridge, ON. Answered the telephone, booked appointments and communicated the needs of clients to salon staff and management End of the night balancing of sales receipts and calculating tips Generated retail sales by following up on product recommendations from service providers and promote retail products to customers Developed and maintained positive client relations Sr. Key Holder/ Sales Associate International Clothiers, Kitchener, ON. Assisting customers by giving advice and guidance on product selections Responsible for processing cash and card payments, and balancing cash register(s) Reporting to supervisor of stores productivity though out the sales day Receiving and storing the delivery of large amounts of stock Keeping up to date with special promotions and putting up displays. 2013

Receptionist 2012 - 2013 Romeo Salon Spa, Cambridge, ON. Scheduled guests in for salon and spa services while implementing proper procedures Closed sales and encourage guests to pre-book services Executed standard telephone procedure by using appropriate customer service etiquette Informed stylists of daily schedules and/or any adjustments Educated guests on services, cross-service recommendations, and product recommendations Manager 2011 - 2012 Frenzi Hair and Skin, Cambridge, ON. Encouraged and motivated staff to reach their maximum potential by doing monthly contests and providing constructive feedback Increased sales by demonstrating excellent customer service, using active listening and answering questions regarding products and services from guests Ensuring all comments and concerns from both staff and customers were addressed according to company policy as well as in a professional manner Responsible for maintaining store inventory, end of the month sales totals and bank deposits

BROOKE HORSLEY
7- 125 Sekura Cres. * Cambridge, Ontario * N1R 8B4 Phone (519) 998 -1867 * E-mail brooke_horsley87@hotmail.com

Salon Coordinator 2008 - 2011 Le Salon, Kitchener, ON. Greeted and welcomed guests with a smile Used salon computer program to book appointments, and cash out clients Informed customers of professional hair care products, tools, and extensions available for retail sale Maintained cleanliness of salon by sweeping, polishing, and tidying

EDUCATION AND TRAINING Human Services Foundation Conestoga College Kitchener, ON Ontario Smart Serve Certified John Maxwell Online Leadership Seminars 2013 - Present 2013 2010 - 2011

REFERENCES AVALIABLE UPON REQUEST