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Hotel Check-in / Check-out Policies

Check-in: 3.00p.m. Check-out: 12.00p.m.

Early check-in may be available subject to prior reservations, but we can usually accommodate your bags in a secure location until your room is ready. Late check-out until 3:00pm may be available upon request at a rate of RM5 per hour, but is subject to availability and upcoming reservations. Check-out past 3:00pm will be subject to a day’s rate. Exceeding check-out times without notifying the front desk in advance can result in extra charges, including, but not limited to, late check-out fees and/or an extra night's charges being applied to your bill. All departures prior to date agreed at time of check-in will be subject to a one night’s room and tax departure charge. Please be noted that our housekeeping staffs are required to clean and prepare the rooms for our new guests by 12pm.

Reservation Policies
Reservations must be guaranteed a deposit at time of reservation. A deposit equal to one night room must be received by the hotel at least 14 days prior to arrival to avoid disappointment.

Please note that these are general policy guidelines, and are subject to change without notice.

New town Hotel