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Business IT Assessment

Business IT Assessment
Business IT Assessment Updated: April 2014

Business IT Assessment

Updated: April 2014

This assessment* has been created specifically to help small and mid-sized businesses understand if their IT function is geared up to achieve their business goals. Most of our clients commented this IT assessment was useful because it helped them identify gaps to bridge.

This form requires only 10 15 minutes of your time to fill in. After completion, we’d then take it back for analysis. About a week later, we’d come back to you with some recommendations.

*Designed for companies with 10 50 PCs

Business

1. Profile

Company Name

Name

Company Address

Office Tel

Email

2. Which industry is your business in?

ASP, e-commerce,

Accounting,

Advertising,

Aerospace, airlines

ISV, software

auditing, business

animation, event

 

developers

services, debt

management, print

collection

&

web design

Agriculture, fishing,

Architectural,

Banks, financial

Civil, M&E, structural

forestry, primary

construction, ID,

institutions,

engineering

production

property management, surveyors

investment houses

 

Clubs, entertainment,

Commodities,

Conglomerate

Courier, logistics,

F&B, hotels, travel

exploration, mining,

shipping, transport,

oil & gas, quarries

warehousing

Distribution, retail,

Education - private

Education - public

Employment,

trading, wholesale

executive search, maid agencies

Embassies,

Home use

Hospitals, nursing,

Insurance, property

Government

pharma & med instrument (manufacturing, distribution)

agencies

ISP, media,

IT distribution,

Legal

Management,

telecommunications

trading, system integration

marketing, PR, quality consultants

Manufacturing

Manufacturing

Marine, port

Non-profit

electronics,

non-IT

management, oil rig

 

semiconductor, other IT-related

&

ship building

Printing, publishing

Utilities

Others

 

© 2011 Software Exchange

3. How many countries do you have an office in?  1  2 –

3. How many countries do you have an office in?

1

2 3

4 5

6 or more

4. How many locations does your business have in this country?

1

2 3

4 5

6 or more

Business Goals

5. Have you thought of where you’d like to see your business in 3 – 5 years?

Yes

No

6. What obstacles do you have to overcome to achieve your business goals?

1.

2.

3.

7. If you could get 3 wishes that would ensure the success of your business, what would they be?

1.

2.

3.

8. What are your top 3 business goals for the next 12 months?

1.

2.

3.

© 2011 Software Exchange

Primary Challenges 9. What are the 3 biggest challenges in your business right now? 1.

Primary Challenges

9. What are the 3 biggest challenges in your business right now?

1.

2.

3.

10. What challenges or business issues should IT be able to help alleviate?

1.

2.

3.

11. What IT trends, features, or functions are you excited about?

1.

2.

3.

Why?

Communication and Collaboration Issues

12. How do you communicate with remote workers or customers*?

E-mail

Instant messaging

Phone

VOIP

Web conferencing

Fax

Snail mail

Please state:

Others.

*Check all that are relevant

© 2011 Software Exchange

13. Which e-mail system is your company using*?  On-premise e-mail server. Which is it?

13. Which e-mail system is your company using*?

On-premise e-mail server.

Which is it?

Hosted e-mail server.

Which is it?

ISP provided mailboxes.

Which ISP?

Web mail.

Which is it?

None

Don’t know

*Check all that are relevant

14. Do your workers travel overseas for meetings or presentations?

Yes, frequently

Yes, but hardly

No

Don’t know

15. Is it important for your business to have a system to share information and files amongst your workers?

Yes

No

Why?

16. Do you have a system to share information and documents amongst your workers?

Yes

No

Don’t know

If yes, what are you using?

17. Do your remote workers or branch offices access a computer in your location to retrieve data or files?

Yes

No

Don’t know

© 2011 Software Exchange

18. Is Internet use critical to your business?  Yes  No  Don’t know

18. Is Internet use critical to your business?

Yes

No

Don’t know

If yes or no, why?

19. Is it important for your business to address internet abuse in your company?

Yes

No

Don’t know

If yes or no, why?

20. Do you have a system to address internet abuse in your company?

Yes

No

Don’t know

If yes, what are you using?

21. Is it important for your business to secure the transmission of files from point to point?

Yes

No

Don’t know

If yes or no, why?

22. Do you have a system to secure the transmission of files from point to point?

Yes

No

Don’t know

© 2011 Software Exchange

Business Continuity Issues 23. Have you considered how you’d deal with a disaster e.g. a

Business Continuity Issues

23. Have you considered how you’d deal with a disaster e.g. a server crash?

Yes

No

24. Do you have a backup and disaster recovery system in place?

Yes. What is it?

No

Don’t know

If yes, what are you using?

25. How quickly could you get back in business in the event of a disaster?

1 2 days

3 5 days

6 days or more

Don’t know

26. How quickly do you need to you get back in business in the event of a disaster?

1 2 days

3 5 days

6 days or more

Don’t know

Regulatory or Compliance Issues

27. Do you face any regulatory or compliance issues specific to your industry?

Yes

No

Don’t know

If yes, what are they?

Current IT Landscape

28. How are your computers connected to one another?

Peer-to-peer

Client/server

Stand alone

Mixed

Don’t know

© 2011 Software Exchange

29. Do you currently have dedicated file, print, or application server(s)?  Yes  No

29. Do you currently have dedicated file, print, or application server(s)?

Yes

No

Don’t know

If yes, which operating system is it running on?

Windows

Mac

Linux

Mixed

30. Is the current speed on the network (including Internet access) adequate?

Yes

No

Don’t know

If no, why?

31. Do you experience power outages at your current location?

Yes

No

Don’t know

If yes, why?

32. What major changes are pending e.g. office relocation, expansion, or remote office?

1.

2.

3.

33. When are you expecting these changes to take place?

Within 3 months

4 6 months

7 12 months

1 2 years

2 years or more

© 2011 Software Exchange

34. Do you view technology as an investment or expense?  Investment  Expense Why?

34. Do you view technology as an investment or expense?

Investment

Expense

Why?

35. Is an IT budget being allocated annually?

Yes

No

Don’t know

36. How often do you upgrade or replace your hardware?

1 year

2 years

3 years

4 years

5 years or more

Don’t know

37. Are your hardware under warranty?

Yes, all of them are

Yes, only the critical ones are

Yes, some of them are

No

Don’t know

38. Do you have skilled IT person(s) maintaining the IT systems and providing helpdesk support in your company?

Yes

No

Don’t know

39. Do you outsource IT support?

Yes, and we’re satisfied with our current vendor

Yes, but we’re dissatisfied with our current vendor

No

Don’t know

© 2011 Software Exchange

40. What are the 3 most important criteria you use when you evaluate an IT

40. What are the 3 most important criteria you use when you evaluate an IT vendor?

1.

2.

3.

41. Besides you, who else in your company participates in making IT decisions?

1.

Name

2.

3.

Contact Us

Role

End

If you need help with this business IT assessment, you may contact one of us in these countries:

Singapore

Nick Tham Software Exchange (Singapore) Pte Ltd

Tel +65 6883 1411

Fax +65 6883 1410

Email nick@swxone.com

Malaysia

Sarah Yap Software EXC (Malaysia) Sdn Bhd

Tel +60 3-2145 1280

Email sarah@swxone.com

Fax +60 3-2145 1282

Vietnam

Truong Hoang Lam Tel +84 8 3511 9465

Fax +84 8 3511 9470

Email lam@swxone.com

This document is for informational purposes only. SOFTWARE EXCHANGE MAKES NO WARRANTIES, EXPRESS OR IMPLIED.

© 2011 Software Exchange