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HP StorageWorks

About this document

2000 G2 Modular Smart Array Controller module replacement instructions

Illustrations in this document may show a controller module with a connection interface that differs from your controller module. Replacement procedures are the same for all MSA2312/2324 controller modules. The Storage Management Utility (SMU) and the Command Line Interface (CLI) can be used to manage MSA2000family storage enclosures. Tasks in this document demonstrate using the CLI. Obtain the latest version of these instructions from the HP website at Select MSA SAN Arrays, select your product, and go to Support.

Before you begin

This document details procedures for replacing a failed controller module in an HP StorageWorks 2312/2324 Modular Smart Array (MSA2312/MSA2324).
CAUTION: When replacing a controller in an operational controller enclosure, ensure that less than 10 seconds elapse between inserting the controller into a slot and fully latching it in place. Failing to do so might cause the controller to fail. If it is not latched within 10 seconds, remove the controller from the slot and repeat the process.

CAUTION: Parts can be damaged by electrostatic discharge. Use proper anti-static protection:
Copyright 2008, 2009 Hewlett-Packard Development Company, L.P. Second edition: July 2009 The information in this document is subject to change without notice. Printed in China.

Keep the replacement component in the ESD bag until needed. Wear an ESD wrist strap grounded to an unpainted surface of the chassis. If an ESD wrist strap is unavailable, touch an unpainted surface of the chassis before handling the component. Never touch connector pins.

Verifying component failure

Use the following methods to verify component failure: Check the Fault/Service Required LED (back): Amber = Fault condition Check that the OK LED (back) is off. Check the event log for errors.

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Recording configuration settings

IMPORTANT: When replacing the controller in slot A, configuration settings will be reset to the values of the replacement controller. (This does not occur when replacing the controller in slot B.) Record system settings before replacing a controller module.

Removing the controller module

CAUTION: In a single-controller configuration, if transporting the CompactFlash to a replacement controller, remove the controller only after the cache is copied to CompactFlash, which is indicated by the Cache Status LED being off. In a single-controller environment, I/O must be stopped and the enclosure must be powered off prior to the replacement.

To obtain key settings using the CLI, enter the following commands: System information: show system User names, passwords, and user types: show users Date and time settings: show controller-date Email and SNMP notification settings: show snmp-parameters NTP configuration: show ntp-status Volume mapping information: show volume-maps Snapshot scheduling information: show schedules WWN nicknames: show hosts 3. 2. 1.

In a dual-controller environment, if the failed controller is first shut down, the controller may be hot-replaced in an operational enclosure.

In a dual-controller configuration, verify that the partner controller is online by entering the command: show redundancy-mode Shut down the failed controller by entering the command: shutdown a|b, where a or b represents the controller. The blue OK to Remove LED (back) illuminates to indicate that the controller can be removed safely. Illuminate the UID (Unit Identification) LED of the enclosure that contains the controller module to remove by entering the command: set led enclosure 1 on

4. 5. 6.

Locate the enclosure whose UID LED (front right ear) is blue, and within it, the controller module whose OK to Remove LED is blue. Disconnect any cables connected to the controller. Turn the thumbscrews until the screws disengage from the controller.

Enabling Partner Firmware Upgrade (dual-controller configurations only)


In a dual-controller configuration, the Partner Firmware Upgrade option ensures that both controllers have the most recent version. To see the current Partner Firmware Upgrade setting, enter the following command: show advanced-settings If Partner Firmware Upgrade is disabled, enter the following command: set advanced-settings partner-firmware-upgrade enabled
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Press both latches downward to disconnect the module from the midplane.




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Pull the module straight out of the enclosure.


Insert the CompactFlash that you removed from the failed controller and labeled Data into the replacement controller.

Transporting CompactFlash (single-controller configurations only)


CAUTION: CompactFlash must stay with the same enclosure. If the CompactFlash is used/installed in a different enclosure, data loss or corruption will occur.

Installing the controller module

NOTE: You can install a controller into an enclosure that is powered on.


If the controller has failed or does not start, make sure that transporting the cache is the appropriate action to take as specified in the user guide. Carefully remove the CompactFlash from the controller, label it Data, and set it aside. 1. 2. 3. 4.


Loosen the thumbscrews; press the latches downward. Slide the controller into the enclosure as far as it will go (1). Press the latches upward to engage the controller (2); turn the thumbscrews finger-tight (3). Reconnect the cables.


Carefully remove the CompactFlash from the replacement controller, and set it aside. IMPORTANT: In a dual-controller configuration, if the firmware versions differ between the two controllers, Partner Firmware Upgrade brings the older firmware to the later firmware level.

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Verifying component replacement

After replacing the controller, check that the OK LED (back) illuminates green, indicating that the controller has completed initializing and is online. If the enclosure UID is on, do the following to turn it off: set led enclosure 1 off If the Fault/Service Required LED is amber, the module has not gone online and likely failed its self-test. Check the event log for errors and put the module online by restarting a controller. To restart a controller, enter the following command: restart sc a|b, where a or b represents the controller.

Verifying configuration settings

After replacing a controller, verify that system configuration settings are set properly for your environment. Repeat the commands shown in Recording configuration settings on page 2 and compare the current values with those recorded before the installation. If necessary, change the settings to their previous values. For more information, see online help or the HP StorageWorks 2000 Family Modular Smart Array reference guide.

Verifying the firmware version

After replacing a controller, verify that the latest firmware is installed on all controllers in the controller enclosure. Go to the website for your MSA model and, if newer firmware is available, download the firmware from the Web and install this latest version on the controller(s). For more information on firmware updates, see the HP StorageWorks 2000 Family Modular Smart Array reference guide.

Additional information
See the MSA website:

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