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Introduction

Section One

SECTION ONE - INTRODUCTION PAGE


Company Profile Technical Service and Support Quality Assurance 2 3 4

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Section One

Introduction

COMPANY PROFILE
Power cables have been manufactured and tested at the Olex New Zealand Limited Bell Block factory on the outskirts of New Plymouth for more than 36 years. Established in 1967 as a joint venture between Tolley and Son and Canada Wire and Cable Company of Toronto, it was known as Canzac until 1984 when it was purchased by the Pacific Dunlop Group, one of Australia's largest international companies, and became part of the Pacific Dunlop Cables Group. In 1999 Olex Cables (New Zealand), together with other Pacific Dunlop Cables Group businesses, was bought by a management buy out consortium, and is now known as Olex New Zealand Limited, a Subsidiary of Olex Holdings Pty Limited. Olex Holdings Pty Limited, a world leader in cable technology and production, has manufacturing facilities in New Plymouth, Melbourne, and Sydney. With over 50 years experience behind it, Olex employs more than 1500 people and has the financial backing, the expertise and the commitment to maintain and expand its position as a world leader in cable technology, manufacturing and installation. At its New Plymouth factory, Olex New Zealand Limited produces a wide range of electrical power cables, ranging from building wires and control cables to power cables with rated voltages up to 35 kV. Complementing this range is a wide selection of power and data/communications cables manufactured by other Olex Holdings factories. Olex has proven its expertise and commitment to quality and service in fulfilling contracts in many New Zealand and international markets. The company has a strong commitment to further growth and expansion internationally. With this background, Olex is well placed to retain its leading role in terms of customer service, quality and research.

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Introduction

Section One

TECHNICAL SERVICE AND SUPPORT


Olexs extensive technical resources mean that a cable can be designed to meet the exact needs of a customer. The standard range of cables may contain a cable that will do the required job, but Olex's commitment is to ensure that a cable's capabilities meet the precise requirements of the installation. This may mean that a standard cable needs to be modified for optimum performance or have a new feature added - this is a normal part of the Olex service. Olex's technical support does not finish with the successful design and production of the cable. In addition, a comprehensive cable advisory service is also offered. Technical staff are available to assist in providing expert solutions to all types of cable problems and inquiries.

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Section One

Introduction

QUALITY ASSURANCE
For Olex New Zealand Limited, quality means the ability to satisfy the needs of its customers, its employees and the proprietors. Accordingly, Olex recognises the nature of these relationships and has linked these three essential needs together to form a policy cornerstone. Quality is important as its inherent cost effectiveness contributes to the competitiveness of the company's products and services, and to profitability and growth. The contribution of every member of the Olex team to the quality of products, to customer service and the company is essential to the goal of excellence through quality. Olex New Zealand Limited has developed and implemented Quality Management using the AS/NZS/ISO 9002 standard as the model for quality assurance and the criteria for third party accreditation through TELARC Registered Supplier Certification. There is flexibility to merge additional customer requirements into the routine Quality Verification Plans Whilst each company within Olex Holdings Pty Limited is individually responsible for the quality of its own cable products and services, quality systems are uniform throughout. Each has achieved third party accreditation to at least the ISO 9002 level. This parity in quality management provides Olex New Zealand Limited with the flexibility to access the entire product ranges of all companies within Olex Holdings without compromising its own quality management standards Olex New Zealand Limited offers only brand name accessory products from suppliers with a history of product quality and service. When required, details of the suppliers' quality systems and any third party accreditation to recognised Quality Assurance Standards can be supplied.

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