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Listed on the left are Services, SBI offers to its customers.


INTERNET BANKING the Internet banking portal of our bank, enables its retail banking
customers to operate their accounts all across India, removing the restrictions imposed by
geography and time. It's a platform that enables the customers to carry out their banking
activities from their desktop, aided by the power and convenience of the Internet.
Availing the Internet banking services, you can do the following normal banking transactions
• Self-account funds transfer across India.
• Third party transfers in the same branch
• New account opening
• Demand Draft requests
• Standing instructions
• New Cheque-book request and much more.
Apart from these, the other salient value-added features available are:
• Railway tickets booking,
• Utility bill payments
• LIC and other insurance premia payments,
• SBI Mutual funds Investments
• Remit Subscription to PPF account,
• Credit card dues payments,
• Deposit your taxes,
• Donations to your religious inspirations
• Donations to Red Cross and such other organisations
• Setting up SMS alerts for transaction information.

SBI FreedoM – Your Mobile Your Bank

Away from home, bills can be paid or money sent to the loved ones or balance enquiries
done anytime 24x7!!! That is what SBI FreedoM offers -convenience, simple, secure,
anytime and anywhere banking.

The service is presently available on java enabled mobile phones over SMS/ GPRS/ WAP as
also non java phones with GPRS connection. The service can be availed over the free GPRS
facilities offered by various mobile service providers. The services for other non-Java mobile
phones are under development and will be offered using Unstructured Supplementary
Services Data (USSD).
The following functionalities will be provided in the Phase I:

• Funds transfer (within and outside the bank –using NEFT)

• Enquiry services (Balance enquiry/ Mini statement)
• Request services (cheque book request)
• Bill Payment (Utility bills, credit cards)
• M Commerce (Mobile Top Up, Merchant payment, SBI life insurance premium)
Business Rules Governing Mobile Banking Services:

The Mobile Banking Service will be available to all the customers having a

satisfactory running account (Current/ Savings). The customers will have to register
for the services.
Daily transaction limits for fund transfer and bill/ merchant payment will be

Rs.5000.00and Rs.10,000.00 respectively per customer with an overall calendar
month limit of Rs.30,000.00
• The service will be carrier-agnostic i.e. all customers can avail the mobile banking
service with the Bank irrespective of the service provider for their mobiles.
• The service is free of charge. However, the cost of SMS / GPRS connectivity will
have to be borne by the customer.


State Bank offers you the convenience of over 12,000 ATMs in India, the largest network in
the country and continuing to expand fast! This means that you can transact free of cost at
the ATMs of State Bank Group (This includes the ATMs of State Bank of India as well as the
Associate Banks - namely, State Bank of Bikaner & Jaipur, State Bank of Hyderabad, State
Bank of Indore, State Bank of Mysore, State Bank of Patiala, State Bank of Saurashtra, and
State Bank of Travancore) and wholly owned subsidiary viz. SBI Commercial and
International Bank Ltd., using the State Bank ATM-cum-Debit (Cash Plus) card.
Besides State Bank ATM-Cum-Debit Card and State Bank International ATM-Cum-Debit
Cards following cards are also accepted at State Bank ATMs: -
1) State Bank Credit Card
2) ATM Cards issued by Banks under bilateral sharing viz. Andhra Bank,Axis Bank, Bank of
India, The Bank of Rajasthan Ltd., Canara Bank, Corporation Bank, Dena Bank, HDFC Bank,
Indian Bank, Indus Ind Bank, Punjab National Bank, UCO Bank and Union Bank of India.
3) Cards issued by banks (other than banks under bilateral sharing) displaying Maestro,
Master Card, Cirrus, VISA and VISA Electron logos
4) All Debit/ Credit Cards issued by any bank outside India displaying Maestro, Master Card,
Cirrus, VISA and VISA Electron logos
State Bank ATM-cum-Debit (State Bank Cash plus) Card:
India's largest bank is proud to offer you unparalleled convenience viz. State Bank ATM-
cum-Debit(Cash Plus) card. With this card, there is no need to carry cash in your wallet. You
can now withdraw cash and make purchases anytime you wish to with your ATM-cum-Debit
Get an ATM-cum-Debit card with which you can transact for FREE at any of over 12,000
ATMs of State Bank Group within our country.
Click here for the list of ATMs in India or to find the nearest ATM you are looking for!
• Withdraw cash from over 12,000 ATMs of our group FREE and about 16000 ATMs of
other banks under bilateral sharing viz. Andhra Bank, Axis Bank,Bank of India, The Bank
of Rajasthan Ltd. Canara Bank, Corporation Bank, Dena Bank, HDFC Bank, Indian Bank,
IndusInd Bank, Punjab National Bank, UCO Bank and Union Bank of India apart from
ATMs displaying Master Card/ Maestro/Cirrus logo for FREE! -
• Make payments for purchases by using the debit card at more than 2,64,000 shops,
restaurants, shopping malls, hotels, petrol pumps and many other outlets which display
Maestro logo.
• Recharge pre-paid mobile phones of Vodafone, IDEA, Reliance and BPL without any
charges at any State Bank ATM.
• R echarge pre-paid mobile phones of AIRTEL of 11 Circles viz. Mumbai, Delhi,
Gujarat, M.P., U.P. (East), U.P. (West), Karnataka, Kerala, Andhra Pradesh, Tamilnadu,
and Chennai, through ATM/ SMS anywhere in India.
• Recharge mobile phones of AIRTEL, Vodafone, IDEA and BPL without any charges at
all ATMs as well as by sending SMS (after registration at State Bank ATM).The text of
SMS will be as under: -

Service SMS Text Send SMS to


Airtel RC (AMOUNT) PIN 535


Vodafone RC SBI (AMOUNT) PIN 147


• Pay MTNL, Mumbai bills through State Bank ATMs

• Payment of SBI Credit Card bills
• Payment of SBI Life insurance premium
• Pay fees of select colleges
">• Registration of SBI Mobile Banking and SMS Alerts
• Donate to Temple Trusts: - (a) Vaishno Devi (b) Shirdi Saibaba (c) Gurudwara
Takht Saheb, Nanded (d) Tirupati and (e) Sri Jagannath Temple, Puri
Transaction Limits:

Daily limit of Rs 40,000/- at the ATM

Daily limit of Rs 50,000/- at Point of Sale (POS) terminal for debit transactions
Combined daily limit of Rs 90,000/-
The breakup of Multi Option Deposit Scheme units is available through the Saving Bank /
Current Account linked with the ATM-Cum-Debit Card, if attached with the MODS.The
withdrawals can be made in units of Rs 1000/- from the Deposits.


There is no joining fee for State Bank ATM-cum-Debit (Cash Plus) card. Annual maintenance
fee of Rs. 50/- p.a. will be recovered from the second year of issue.
Apply for your card
If you already have a Savings Bank or Current Account with us, apply for State Bank ATM-
cum-Debit (Cash Plus) card at your branch.
If you are not banking with us, start doing so ………
State Bank Cash Plus International Card:
This is an International ATM-cum-Debit Card with which you can enjoy shopping at over
2,64,000 establishments in India and over 10.5 Million establishments worldwide displaying
Maestro logo, wherein the amount you spend on your card is automatically debited to your
account. Withdraw cash from over 12,000 ATMs of our group FREE and over 16000 ATMs of
other banks under bilateral sharing viz. Andhra Bank,Axis Bank, Bank of India, The Bank of
Rajasthan Ltd. Canara Bank, Corporation Bank, Dena Bank, HDFC Bank, Indian Bank,
IndusInd Bank, Punjab National Bank, UCO Bank and Union Bank of India apart from ATMs
displaying Master Card/ Maestro / Cirrus logo in India and more than 8,20,000 ATMs across
the globe for a nominal fee.In India, it would function as the State Bank ATM-cum-Debit
(Cash Plus) card.

i) Cash Withdrawals(per day) :

India Abroad
Minimum Rs. 100 Depends on the Bank whose
ATM is being used
Maximum Rs. 45000 US$1000 or equivalent

ii) Transaction at POS (per day) :

India Abroad
Maximum Rs. 1,00,000 US$1000 or equivalent
Maximum permitted aggregate utilization in a day is Rs. 145000 in India and equivalent to
US$ 2000 abroad (subject to compliance with the RBI and Exchange Control/ FEMA
Fees :
The State Bank Cash Plus International Card is available for one time joining fee of Rs
200/-. Annual maintenance fee of Rs. 100/- p.a. will be recovered from the second year of
Apply for your card :
If you already have a Savings Bank or Current Account with us, apply for State Bank Cash
Plus card at your branch.
If you are not banking with us, start doing so ………
Experience Anytime Anywhere Banking with STATE BANK. Call us at our toll free 1800-
112211 from BSNL/MTNL landlines or 080-26599990 from other mobile/ landlines.
Enhanced Convenience:
State Bank accepts Debit/ Credit Cards issued by banks in India and abroad affiliated to
both VISA and Master Card International at its over 12,000 ATMs.
Search for ATM locations in India


All Saving Bank and Current Account holders having accounts with networked branches and
18 years of age & above
Account type: Sole or Joint with "Either or Survivor" / "Anyone or Survivor"
NRE account holders are also eligible but NRO account holders are not.


Convenience to the customers traveling overseas

§ Can be used as Domestic ATM-cum-Debit Card
Available at a nominal joining fee of Rs. 200/-
Daily limit of US $ 1000 or equivalent at the ATM and US $ 1000 or equivalent at Point of
Sale (POS) terminal for debit transaction
Purchase Protection*up to Rs. 5000/- and Personal Accident cover*up to Rs. 2,00,000/-
Charges for usage abroad: Rs. 150+ Service Tax per cash withdrawal Rs. 15 + Service
Tax per enquiry.

* Conditions apply

Card can be used at:

More than 8,20,000 ATMs and 7 million POS, worldwide, displaying Cirrus logo
All State Bank Group and tie-up banks' ATMs, and ATMs & POS in India displaying Master
Card/ Maestro / Cirrus logo
Toll free help line 1800 112211 from BSNL and MTNL landlines
From other service providers in India and abroad at 00-91-80 26599990 or write to State
Bank Contact Centre, Post Box No. 825, Bangalore - 560 008 or mail to


Inter-bank Electronic Funds Transfer facility of the Reserve Bank of India (RBI - EFT) is
available with our branches in the clearing zone of Service Branches at Kolkata, Mumbai,
New Delhi and Chennai. For further details, please contact our Asst. General Managers
(Business Planning, Commercial) at the following telephone numbers:

SBI Vishwa Yatra foreign Travel Card (FTC), a prepaid plastic card issued in association
with VISA International, is presently available in three different currencies - US Dollars,
Euro and GBP. It is a safer method of carrying funds in a safe, convenient and cost effective
way on your visit abroad. It takes away the hassles of going around Money changers and
loosing valuable foreign currency by way of high exchange margins. It also relieves the
customer of the Annual fees, joining fees, credit limits, Mark-ups, unusual transaction
charges etc., usually associated with International Debit / Credit Cards


• A Pre-paid card presently available in US Dollar, EURO and GBP Currencies

• Issued in association with VISA International
• Accepted at 924,000 VISA ATMs and at over 22 Million Merchant
Establishments (MEs) approximately, all over the world except in India, Nepal
and Bhutan
• Available at all Branches authorized to sell Foreign currency / travelers

• Any bonafide citizen of India who plans to travel abroad except Nepal and
• Corporates for their employees whom they plan to send abroad for official
purpose subject to completion of KYC norms
• Parents / sponsors of the students going abroad for higher studies, in the
student’s name and can be subsequently reloaded up to the statutory ceiling
prescribed from time to time
• Foreign Nationals residing in India subject to completion of KYC norms.


• Minimum amount of issue: US Dollars 500 /400 Euros / 250 GBP

• Maximum amount of issue: US Dollars 10,000 or equivalent / or any higher
amount as prescribed RBI/FEMA 1999 depending on the purpose of overseas
• Competitive exchange rates
• Reloadable any number of times
• SMS message on your Mobile phone for each transaction
• Operatable by 4 digit PIN at ATMs and by PIN/Signature at Merchant
• Free balance enquiry at SBI / VISA ATMs(at a charge)
• Free balance enquiry and view / download details of transactions through
• Add-on cards not exceeding two in number to be used by the card holder in
case of loss/misplacement/defacement of the card
• Balance information after each transaction through SMS
• A 24 x 7 call centre to provide information and hot-list (block) the card in
case of loss / misplacement.


Bill (e-Pay) will let you to pay your Telephone, Mobile, Electricity,
Insurance and Credit Card bills electronically over our Online SBI website

Say good-bye to queues: Check & Pay your bills online, 24 hours a day, over e-Pay. You
even get a Cyber Receipt for your payments done online or scheduled over online SBI!

If your biller presents bills online, you can also give us AutoPay instructions and we will pay
the bills as and when it falls due.

The service is available for select local billers at Ahmedabad, Bangalore, Bhopal,
Bhuvaneshwar,Chandigarh, Chennai,Delhi, Guwahati,Hyderabad, Kolkata, Lucknow,
Mumbai, Patna,Thiruvanathapuram. The national billers like LIC,SBI Cards, SBI Life
Insurance etc. can be paid at any centre accross the country.

You can add billers online using the Add Biller link on site or you
can fill up the SBI e-Pay Registration Form (SeRF) which is available at the branch and
submit thereat. Branch will add your Billers for payment over e-Pay.

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Book your Railways Ticket Online.

The facility has been launched wef Ist September 2003 in association with IRCTC. The
scheme facilitates Booking of Railways Ticket Online. The salient features of the scheme are
as under:
1. All Internet banking customers can use the facility.

2. You are required to register on You can select your train depending on
your journey and book your ticket online.

3. On giving payment option as SBI, the user will be redirected to After
logging on to the site you will be displayed payment amount, TID No. and Railway reference

4. On selecting the payment amount your account will be debited. You will return to . The ticket with PNR No. will be displayed. You can print the ticket.

5. The ticket can be delivered or collected by the customer.

6. The user can collect the ticket personally at New Delhi reservation counter .

7. The Payment amount will include ticket fare including reservation charges,
courier charges and Bank Service fee of Rs 10/. The Bank service fee has been waived
upto 31st July 2006.

8. For cancellation, the has ticket to be presented over reservation counter.

9. No cash will be paid at the time of cancellation. Only cancellation ticket will be issued.
Your account will be credited after 4 days.

10. SBI shall not be responsible for any delays or disputes regarding tickets.


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In MICR technology the information is printed on the instrument with a special type of ink
which is made up of magnetic material. On insertion of the instrument in the machine, the
printed information is read by the machine. MICR system is beneficial as it minimizes
chances of error, clearing of cheques becomes easy and transfer of funds becomes faster in
order to facilitate operations. For details of MICR branch codes please click on the link



State Bank of India was adjudged the Best Bank of the Year 2008 by London based ‘The
Banker’ magazine of Financial Times Group.

This award is decided on the basis of intensive research and analysis of financials and
performance of prominent Banks, and clearly SBI emerged as the winner & Best Bank in the

This year’s Annual Bank of the year 2008 awards presentation was held at the Ballroom of
The Dorchester Hotel, London on 26th of November 2008 in an impressive ceremony
attended by CEOs & Heads of commercial Banks from over 116 countries.

Despite being the leading player in one of the world’s largest

markets, State Bank of India lags a long way behind the top
global names. The bank’s chairman, O P Bhatt, discusses its
strategy and direction. Interview by Stephen Timewell.
Q State Bank of India [SBI] came 57th in this year’s Top 1000 World Banks and India’s
second largest bank, ICICI Bank, came 150th. Why are the Indian banks so small
compared with the Chinese banks, and when and how can they change?
A In recent years SBI has been seen as the best banking provider in many areas and this is why
we have stood out. In answering your question as to why Indian banks are not bigger, it is
important to note that public sector banks take up 71% of the banking space with the rest taken
up by private banks and foreign banks, accounting for between 7% and 9%, respectively. This
means the bulk of the banks are public sector banks and consolidation of the banks means
consolidation of the public sector or public and private and there are issues there.
We and the government ,led by the prime minister and finance minister and the Reserve Bank of
India, are in favour of consolidation but there are other stakeholders in the economy and the
sector that are not. We at SBI have kicked off the consolidation experiment and the SBI Group is
comprised of nine banks, including seven princely associate banks and, on August 13, the merger
of State Bank of Saurashtra took place.
We are looking closely at the post-merger issues, viewing it as a merger experience, how to
prioritise the issues surrounding the merger and in this sensitive issue we are being closely
If all goes well then more banks will be merged and more mergers will take place but if not then
there is likely to be a pause. But this is only part of the story; while the West slows, India might
slow, but only to 7.5% growth this year, which is still good with India’s corporates doing well
across the globe. Also there is a realisation that for India Inc to achieve, help is needed and there
is a need for foreign banks, and therefore for consolidation and expansion to take place in the
banking industry more overall involvement has to take place.

Q How can Indian banks become bigger?

A India needs more intensity; remember China started 15 years before us and has an advantage.
In India the private sector has played a leading role in many corporate areas but in banking in
India the changes cannot take place unless the state takes control. By statute, the government has
a 51% state in the public sector banks and in SBI the government has a 55% stake. So when
these banks have to grow, these statutes become a limitation, a constraint. Currently there is a
bill before parliament that intends to bring down the government’s ownership of SBI from 55%
to 51%, but that all depends on parliament.
There is also talk, and only talk, that if it was difficult to reduce government ownership then the
state could have majority voting rights even if it had less ownership shares. With a degree of
back-door nationalisation occurring in banks around the world at present I can see this
happening, but not immediately. Banking leaders will be looking at various possibilities. I see
more taking place in terms of liberalisation and consolidation.

Q Do you have a target as to where you see State Bank of India in the future?
A Given SBI is in 57th place now, in five years’ time I would like to be in the top 20 and in two
years’ time I would like to be in the top 50. But I cannot get to the top 20 without government
support. If we can consolidate and raise capital and use it for acquisitions overseas then we can
be in the top 20 in five years.

Q What is SBI’s strategy outside India and do you have any targets for growth outside
A The business outside India is growing faster than that inside. We are a natural first choice for
Indians outside [the country] and we want to go there to satisfy that natural business. At present
our business outside India is about 10% and in about five years we hope to double it to 20%. Our
target is 20% in five years.
Q Remittances are particularly important to the Indian economy as well as to State Bank
of India. What is your strategy on remittances for the years ahead?
A India is the largest recipient of remittances in the world, and State Bank of India gets 25% of
these remittances at present. And as far as targets go, we want to increase our stake in
remittances in the next five years from 25% to 50% and we cannot do this without technology.
We have worked hard on our 16,000 branches and creating a centralised money transfer system
that connects to all our branches.
Money can be transferred not only from London but also from the Middle East to our branches in
a matter of minutes. With this technology and system, known as SBI Express, we want to expand
to the banks we have relations with and also have relations with the Indian diaspora.
We would like to get banks such as Royal Bank of Scotland to use parts of our system and also
build relationships with non-banks in key regions such as the Middle East, including Western
Union, that can take advantage of our extensive network inside India. Western Union, for
example, has an unbeatable network outside India and with our network inside India we are an
unbeatable combination.
We want to build relationships on a wide range of fronts globally, including our merchant
banking arm. We have no plan to extend investment banking relationships on a global basis but
we do not shy away from relationships either; we are looking for natural fits in our partners but
we can be seen to be picky.

Q In terms of Asia, how do you see the bank’s expansion there and what areas do you view
as particular targets?
A We are aware of a number of opportunities and in terms of strategic acquisitions we are
keeping ourselves conversant with them. Recently, focusing on Asia, we launched a retail bank
in Singapore. Right now we have two branches in Singapore but we will scale it up to 25
branches. While some banks are in decline globally at present we are taking a contrary position
and are expanding in Singapore, where we believe we have a good mix of retail and wholesale.
We have designed some new products for retail in Singapore and if our experience with these
products is good and we can integrate them with a back-end in India, then this could provide a
cost-efficient new model that we can use elsewhere in the world. This new model, if it works,
could be applied in markets such as Indonesia, so it is an interesting way forward.
Moving further west, we have set up a branch in the Dubai International Financial Centre and a
branch in Dubai itself and we are keen on partnerships in the Gulf but it is a difficult area to